500 LEE STREET EAST - SUITE 1600 - PO. BOX 553 CHARLESTON. WEST VIRGINIA 25322 jl TELEPHONE: 304-340-IOW - TELECOPIER: 3W-340-I I30 rwvjockronkell~roni Direct Dial No. (304) 340-1251 Fax No. (304) 340-1080 e-mail: ccallas~jacksonkelly.com State Bar ID No. 5991
April 4,2016
Via Hand Delivery
Ingrid Ferrell, Director .. Executive Secretary Division Public Service Commission of West Virginia 201 Brooks Street Charleston, WV
Re: Case No. 14-0872-W-GI - West Virginia-American Water Company
Dear Ms. Ferrell:
Enclosed for filing are the Company's revised redactions, prepared in accordance with the March 28 Order.
As these documents originated as data responses, we are providing one copy to you for that purpose. As a courtesy, we have enclosed a second set that the Commission may wish to use in responding to the pending FOIA request. We are also providing copies to counsel of record.
Please date stamp the extra copy of this letter, and return it with our messenger. As always, we appreciate your assistance.
istophe . Callas CLC/mrv a Enclosures c: Jacqueline Lake Roberts and Tom White, Esqs. (w/enc) William V. DePaulo, Esq. (wlenc) Paul R. Sheridan, Esq. (wlenc) Anthony J. Majestro, Esq. (wknc) Timothy C. Bailey, Esq. (wlenc) Jonathan Marshall, Esq. (w/enc) David A. Sade, Esq. (wknc) 0.
Last Revised: August 2012 Original: November 1992
G10000001-0001 Highly Sensitive Confidential INDEX
Policies List
NUMBER SUBJECT
1:l Establishment Policies and Procedures 1:2 Chain of Command 1:3 Authority of Emergency Procedures 1:4 Relations with the News Media 1:5 Emergency Purchasing Policy 1:6 Security Plan Policy
iI Highly Sensitive Confidential G10000001~0002 POLLCY 1:l
Establishment of Policies and Procedures:
The administration of a business enterprise, large or small, employs a vehicle of communication to inform its employees of management policies. Methods of communication have taken the form of memoranda, instructions, procedures, and correspondence.
Policies establish guidelines within which an organization operates. Policies enable operating personnel to make decisions in recurring situations - with assurance that decisions will be consistent with objectives of the business.
Procedures express how something is to be accomplished in accordance with established policy and are in much greater detail. They are always internally oriented and are not issued unless authorized by a policy.
The separation of policy and procedure enables employees to more readily review and become familiar with the brief statements of policy without being encumbered by the more detailed related procedures.
I G10000001~0003 Hiohlv Sensitive Confidential POLICY 1:2
Chain of Command:
In the day-to-day operation of any organization, it is important to know who is in charge. If the Number One person is not available, who is the second in command? This concern is even more important during emergency operations. Confusion and potentially serious problems can result from lack of a clear understanding of who has what authority. If more than one person feels he/she is in charge, difficult conflicts occur. In emergency situations, there is no time for “turf wars” over authority or responsibility.
Normally, the manager is in the command position. He delegates certain authority and responsibility fo management personnel, but he is still in charge. In the event that the manager is unable to command in a time of an emergency due to injury, illness, or being out of town, or any time where it is evident that the manager cannot fully participate in the quick decision making required by the disaster, the power of authority, delegation, and responsibility will go the next person in succession.
_INOTE: Each district will establish a succession list (refer to Resource Section 3:’l). The order in which individuals are listed in Resource Section 3:l will dictate who would assume the command position.
Hiahly Sensitive Confidential POLICY 1:3
Authoritv of Emergencv Procedures:
The most vital life support of a community is its water supply system. There may be emergency situations such as floods, civil disorders, storms, earthquakes, severe cold weather, or other conditions requiring quick decisive action to minimize disruptions of service to the community. Emergencies have happened and can occur in the future.
To assist employees, a manual has been adopted and identified as West Virginia- American Water Emeraencv Preparedness Manual. This manual is a guide for establishing appropriate actions to maintain service while involved in an emergency situation.
It is the manager’s responsibility to make certain employees are fully aware of emergency procedures.
Highly Sensitive Confidential POLICY 1:4
Relations With the News Media:
The company’s relations with the news media will be very important during emergencies. It is essential that all statements released to the press be as accurate and consistent as possible.
Therefore, to ensure news releases are consistent and accurate, onlv the SuDerintendent (next in succession if Superintendent is unable to fulfill his duties) or his designated representative will communicate to the news media. Whenever possible, news releases are to be in writing. This will ensure that all information released is known to the Superintendent and has been presented in the same format to all news media.
Also, it is essential in dealing with news media representatives that all reporters are treated equally. Any information released must be available to all media.
Highly Sensitive Confidential POLICY 15
Emersencv Purchasinsl Policv:
Under normal circumstances and when feasible in an emergency situation, the West Virginia American Water will use established policies and procedures in purchasing goods and services needed for operation.
In a disaster situation, purchases may take on a sense of urgency. Operational personnel may not have the time to go through normal checks and balances or to wait for deliveries from national suppliers. Therefore, all purchases deviating from normal purchasing procedures must be approved by the Superintendent or his designated representative.
Highly Sensitive Confidential POLICY 1:6 Security Plan (Terrorism)
1.0 POLICY
West Virginia-American Water (VIVAW) has committed to anticipate, evaluate, and manage risks by maintaining a crisis management program that emphasize prevention and effective emergency preparedness, response, and recovety. This commitment is essential to ensure that our customers receive a dependable supply of safe drinking water. This commitment cuts across all levels of the company, corporate headquarters, subsidiaries, local systems, and individual facilities. The WVAW crisis management program consists of planning, training, and exercising, as well as proactive coordination with the local jurisdictions with whom we contract to provide water supplies and Federal, State, and local regulators. In addition, our plan emphasizes vigorous outreach to our residential, institutional, and industrial customers.
WVAW continually strives to improve our crisis and emergency management capabilities. We believe that by implementing these tools, we will be able to maintain operations in a responsible manner.
2.0 PURPOSE AND SCOPE
All of WVAWs systems are subject to a variety of threats, from natural disasters to hazardous materials spills. Over the years, most of our systems have successfully dealt with incidents resulting from these threats and have effective response plans in place. However, over the past few years, a new menace has emerged, the threat of terrorism. This is an unfamiliar threat to most WVAW management and staff. Therefore, this program has been developed to help us deal with the risk. ~ ~ ~ ~ ...... i j
I~ rmation i !L_,_._,_._,_._,__,_,_,.,~,~,~.~,~.~.....,~~...... ,~....,.,..~~,~.~,~~~~~.....~~....,~,.,~...... ~....~...~.~.~~....,...~.~..~....~.~...... -....-.-...... -. Prevention is the first priority of all of WVAWs operations. However, despite our best efforts at security, incidents may still occur. Recognizing this, WVAW's policies and procedures are designed to rapidly detect and limit the negative effects of such incidents on our operations. The desired goal is a "seamless" crisis management structure with no gaps or inconsistencies. This structure has the capability to mobilize the full range of resources available to the company quickly and effectively, if required.
Highly Sensitive Confidential G10000001L0008 3.0 CORPORATE OVERVIEW
West Virginia-American Water is the largest investor-owned water utility in the state, its headquarters is in Charleston, WV. It serves the water needs of 160,000 customers from 9 water treatment facilities.
4.0 RESPONSIBILITIES AND AUTHORITIES
Within WVAW, responsibilityfor emergency response, management support, and crisis ent is ganizational units, based on either r their to support response, or both. Acco delivery of safe water to our customers begins with the senior executives of the company and extends downward through staff and managers of districts, individual facility supervisors, and individual associates. Each has a role to play.
A responsible individual within each WVAW drinking water syste ned principal responsibilityfor the coordination and accomplishment o role should be recognized by inclusion in the- of the assigned individual. At our small operating ctly initiate many of the planning tasks. Within our may be empowered to delegate responsibility for some The is at a level within the system that is commensurate with these important responsibilities. In some - m is ts in
y also
I I G10000001~0009 Hiohlv Sensitive Confidential INDEX
NUMBER SUBJECT
2:l Fire 2:2 Flood 2:3 Earthquake 2:4 Tornado 2:5 Evacuation 2:6 Robbery - Holdup 2:7 Threat Notifications 2:a Chlorine and Chlorine Emergency Plans 2:Q Distribution System Emergency Operations 230 Contamination of Distribution System 2:ll Contamination of Raw Water Supply 2:12 Electrical Power Failure 2:13 Critical Equipment Malfunction 2:14 Civil Disorder 2:15 Strike 2:16 Cold Weather Operating Procedures 2:17 Emergency Rotating Phone System 2:ia Emergency Operation Center 239 Security Plan (Terrorism) 2:20 Severe Storm Warning 2:21 Mail Opening Procedure
G10000001-0010 Hiohlv Sensitive Confidential PROCEDURE 21
IFire
Procedure: 1. When a fire occurs, the individual discovering the fire should immediately contact the appropriate fire department (see Resource Section 3:7) and begin evacuation of the premises according to Procedure 25. 2. Helshe should then notlty the supervisor or other management personnel of the nature and extent of the problem. 3. The supervisor and any employee capable shall attempt t minimize the damage until the fire department arrives. : employees are only to fight in nature. If any doubt exists,
4. If the sit
or next in succession will notify Corporate Office of the
8. If the situation warrants, notification to the public will be given by order of the or next in succession (see Resource Sections 3:10, 3:11, and
9. if needs exceed
10. will be responsible for submitting a summary report to management with copies to the insurance company concerning the damages caused by fire, the actions taken to correct the situation, and the estimated damage costs.
i I Highly Sensitive Confidential G10000001~0011 PROCEDURE 2:2
-Flood: Normally, flooding will be a relatively slow process with adequate warning. The buildup to flood control, except in the case of a flash flood, will take several days. In the meantime, progressive situatlon reports will be available from the weather service. Flash flood warnings are the most urgent type issued and are transmitted to the public by radio and television announcements. This should be supplemented by a local warning system.
Procedure: 1, Upon notification ofAflood watch, and will automatically go on 2.
3. .. Resource Section 3:l). 4. or next in succession will notify Corporate Office of the 5.
6. 7.
8.
9. will direct an Individual to contact the approprlate police see Resource Sections 3:6 and 37). 10. If the situation warrants, notification to the public will be given by order of the Superintendent or next in succession (see Resource Section 3:9, 3:10, 3:l I,and
11. if needs exceed
12. for assistance, if necessary
13. will be responsible for submitting a summary report to management with copies to the insurance company concerning the damages caused by the flood, the actions taken to correct the situation, and the estimated damage costs.
Highly Sensifive Confidential PROCEDURE 2:3
Earthauake:
Earthquakes are unpredictable and strike without warning. No prediction of any earthquake can be obtained except on an historical basis, which indicates the likelihood of one occurring in the area.
Procedure Durina An Earthauake:
1. Instruct people to remain calm.
2. If indoors, employees are to do the following: A. Get under a table, desk or in a corner away from windows or in a strong doorway.
B. Douse all fires and do not use matches or other open flames.
C. Stay away from windows, mirrors, high shelving, or other items which may slide or topple.
3. If outdoors, employees are to do the following: A. Avoid high buildings, walls, power poles, or other objects that could fall, B. If possible, move to an open area away from all hazards.
C. If in an automobile, stop in the safest place available. Stop as quickly as safety permits but stay in the vehicle for the shelter it provides.
Procedure After An Earthauake:
1.
A. ion will activate the
If Durina Renular Workina Hours:
C. If any employee is seriously injured, the individual making contact with that dical help (see Resource Section 3:8) and notify the
Highly Sensitive Confidential PROCEDURE 2:3 (cont')
D. The ill direct an individual to contact the appropriate police and/or fire (see Resource Section 3:6 and 37).
If Durina Non-Workina Hours:
E. All to their appropriate department as soon as.possible. F. Items A - D listed above will be initiated. 2. Follow-UD Responses:
A. The damages to the water plant and distribution system will be assessed by
C. The or next in successi situation (see Resource Section 3:4). needed for assistance will be reauested at this time (see Resource Section 3:2).
D. Notification to the public will be given by order of or next in succession (see Resource Sections 3:10, 3:11, and 3:12).
E. The !-or next in succession will establish a for our customers in the the
3. The Final Resoonses:
A. The will be responsible for submitting a summary report to management, to include the following:
1. The consolidated record of all -arising during this period.
2. A consolidated record of during this period to the water include the date on @e., roads, blacktop, grass seed sown, etc.).
Highly Sensitive Confidential PROCEDURE 2:4
Tornado:
The tornado is a violent local storm with whirling winds of tremendous speed. It appears as a rotating, funnel-shaped cloud which extends toward the ground from the base of a thundercloud. It varies from gray to black in color and spins like a top, sounding like the roar of an airplane or locomotive. These small, short-lived storms are the most violent of all atmospheric phenomena, and over a small area, the most destructive.
Procedure:
1. Upon hearing that the National Weather Service has issued a severe weather ornado watch, all will automatically go
2. of the weather will be conducted by-
3. If a tornado warning is announced and is expected to pass near or through the office(@ or water treatment facilities, the following precautions should be taken: -A. Doors and windows on themof the should be opened to help I B. All employees at the water treatment facilities will be instructed lo seek shelter. C. If shelter is needed in the office, employees are to be moved to an - 4. Any employee driving a vehicle is to tornado. This will be communicated
5. Any employee walking is to take cover and lie flat in the nearest depression, such as a ditch, culvert, excavation, or ravine.
6. If possible are to be shut off.
7. If the situation would necessitate, the or next in succession will notify the Emergency Operation Center (EOC; see Procedure 2:18).
8. Afler the tornado, damages will be assessed by thel- if applicable
I Highly Sensitive Confidential G 10000001-001 5 PROCEDURE 2:4 (cont'd)
system will be called out to work.
10. The EOC will direct an individual to contact the appropriate police and/or fire department (see Resource Sections 3:6 and 3:7).
11. The Superintendent or next in succession will notify Corporate Office of the situation (see Resource Section 3:4).
12, If the sltuation warrants, notification to the public will be given by order of the or next in succession (see Resource Sections 330, 3:11, and 3:12).
13. if needs exceed 14. mContact -for assistance, if necessary 15. Th will be responsible for submitting- a summary report to management with copies to the insurance company of damages caused by the storm, the actions taken to correct the situation, and the estimated damage costs.
Highly Sensitive Confidential PROCEDURE 2:s
Evacuation:
There are many disasters which could easily occur requiring all or a portion of the plant or office to be evacuated. Some disasters are: to name a few.
Procedure:
1. The or next in succession will make the decision to evacuate.
2.
3. Supervisory personnel will be responsible for to safety.
4. will direct an individual to contact the appropriate authorities to combat the situation causing the evacuation. Generally, it will be: A. Police Department (Resource Section 3%) B. Fire Department (Resource Section 3:7) C. Resource Index
5. until the proper authorities arrive.
6. will be responsible for submitting a summary report to management concerning the reason for evacuating and the success of the evacuation.
Hiahlv Sensitive Confidential PROCEDURE 2:6
Robberv - Hold-Up: i 1. In the event of a robbery, no individual
2. YbYDI witnes es should
3.
4. are to be
5. The police will be notifled that a robbery has taken place (see Resource Section 3:6).
6. -
7.
a. The will be responsible for submitting a summary report to management with copies to the insurance company concerning the nature of the robbery, actions taken during the robbery, and the findings of the police department.
Highly Sensitive Confidential G10000001~0018 PROCEDURE 2:7
Threats Received:
ed, the will notify
3. will give the order to if -necessary. - a.
b.
C. notification will be given to
d.
e.
I. threatened is
nted in conjunction
4.
5. Contact the Corporate office of WVAW.
6. will be notified of the threat, if it is
Highly Sensitive Confidential G10000001-0019 Procedure 2:7 (cont’d)
8. Once the premises have been employees will be instructed to return to their respective work stations.
Highly Sensitive Confidential PROCEDURE 2:8
Chlorine:
1. Upon detection of a ch present or on call will be
2.
3. Determine the and of th
4.
5.
6.
7.
8.
9. Depending on the -1 and th PIthe the need for the following persons or agencies to be notified: A. West Virginia American Water's management - Resource Section 3:l. B. Fire Department - Resource Section 3:7. NOTE: Be sure to notify the fire department of a toxic atmosphere. C. Chlorine Emergency Response Teams - Resource Section 3:23.
i Highly Sensitive Confidential G10000001~0021 Procedure 2:8 (cont’d)
IO. will be responsible for submitting a report to the nature of the leak, damages caused by the leak, and actions taken to correct the leak.
Highly Sensitive Confidential G10000001-0022 PROCEDURE 2:9
Distribution Svstem Emeraencv Operations:
Several critical elements exist in respect to distribution system failures. The severity of any particular incident will determine the action necessary to restore water service. Situations of primary concern are:
Procedure:
1. will determine requirements to
2. -, will establish a to areas situation indicates that - 3. Contact law enforcement agencies to secure the area, if necessary (see Resource Section 36).
4. The or next in succession situa necessary (see Resource Section 3:4).
5. if needs exceed I- -~ 6. for assistance, if necessary-
7. If the situation warrants, notification to the public will be given by order of the superintendent or next in succession (see Resource Sections 3:10, 3:11, and 3:12).
8. Th will be responsible for submitting a summary report to management concerning the cause of the ruptured water line or tank, the geographical areas affected, and the corrective actions taken.
9. 1he -will be used lo assist individuals in correcting the situation and 11.
Highly Sensitive Confidential PROCEDURE210
Contamination of Distribution Svstem:
indicators of
Procedure:
1. Ensure that an in all cases where system contamination is suspected.
2. related to the suspected contamination
3. Ensure that appropriate company personnel are contacted to assist with the
4. If the situation would necessitate, the
5. The or next in succession will notify Corporate Office of the situation (see Resource Section 3:4).
6. If the situation warrants, notification to the public will be given by order of the superintendent or next in succession (see Resource Sections 3:10, 3:11, and 3:12).
Highly Sensitive Confidential Procedure 230 (conl’d)
9. The will direct an individual to contact the appropriate local health department and state environmental health service (see Resource Sections 3:‘I7 and 3:18). f0. for providing
11. The-will be responsible for submitting a summary report to management concerning the cause or nature of contamination, the geographical areas affected, and the action taken to correct the situation.
Highly Sensitive Confidential G10000001Q025 PROCEDURE 2:l I
p:
1.
2. The or next in succession will notify Corporate Office of the situation (see Resource Section 3:4). Corporate Office will be responsible to notify:
A. Regional Vice President 6. Regional Superintendent Operations Services C. Director - Water Quality Control (see Resource Section 32)
3.
4.
A. initiate based on best available information.
5. Initiate and maintain record of all activities related to emergency operation.
6. Establish
7.
a.
I Highly Sensitive Confidential G10000001~0026 Procedure 2:11 (cont’d)
9.
10. Thei-will be responsible for submitting a summary report to management concerning the cause and nature of contamination, the geographical areas affected, and the action taken to correct the situation.
Highly Sensitive Confidential PROCEDURE 2:12
Electrical Power Failure:
1.
2. will notify the on call in the production department.
3.
4.
5. The or next in succession will notif) personnel in Corporate Off ic Section 3:4).
6. I activate the
n evaluate the
7. If necessary, notification to the public will be given by order of the superintendent or next in succession (see Resource Sections 3:10, 3:11, or 332).
0. The will be responsible for submitting a summary rep0 cerning the nature of the damage,e the action taken to correct the damage, and the cost of repairs.
Loss of a transformer procedure: 1. -utilizing proper- 3. If necessary, the appropriate personnel to combat an emergency are to be contacted. Generally, it will be:
A. Police Department (Resource Section 3:6)
Highly Sensitive Confidential Procedure 212 (cont’d)
B. Fire Department (Resource Section 35’) C. Resource Index (Resource Index)
4. listed unde are to be followed if additional action needs to be taken.
5. Themisto be inspected andlor repaired by ai-
6. The will be responsible for submitting a summary -rep0 cerning the nature of the damage, action taken to correct the damage, and the cost of repairs.
Highly Sensitive Confidential PROCEDURE 2:13
Procedure: ’. The will notify a -of any - 2. The -will notify the and/or management of the situation. -
4. The ill be responsible for submitting a summary rep0 cerning the nature of damage, action taken to correct the damage and the cost of repairs.
I Highly Sensitive Confidential GIOOOOOO 1-0030 PROCEDURE 2A4
Civil Disorder:
In order to protect the DroDertv of West Virainia American Water durina~y anv~~.., civil~~... disorder~~~ .. I t occur on or near s been prepared and is set up in depending on the Procedure: Staae One
1. will notify the proper local police and/or
will contact th
on will activate the
will notify a1 and that they are to
6. ccession will notify 1-
will be manned b o as toy
8.
Procedure: Staae Two
information received by the police department.
Highly Sensitive Confidential G10000001Q031 PROCEDURE 2%
Historically, the United States people have demonstrated for many causes - - against war, for civil rights, and about economic conditions. Workers have banded together to form unions and have used the strike as an effective weapon.
In an attempt to put these events into perspective, it is only necessary for a procedure to be developed to due to a strike.
Procedure:
are:
3.
Highly Sensitive Confidential PROCEDURE 2:f6
Extreme Weather Conditions:
If extreme weather conditions shouM be present, each employee has the following
options he or she must in order that the company plan work for those who have been able to arrive at the work place. Cold Weather Operating Procedures are attached in the
I
Hiahlv Sensitive Confidential GIOOOOOO 1-0033 PROCEDURE 2:17
In the event that a American Water wi
1. The may call customer service personnel to report to the office immediately.
2. The number of individuals called in to work will be bv the
3.
4.
5.
6. It will be the responsibility of the- to promptly notify the office of the and the 7. imine on th
8. Notification to the public, if necessary, will be given by order of the or next in succession (see Resource Section 3:10, 3:11, and 3:12).
Highly Sensitive Confidential G10000001-0034 PROCEDURE 2:18
Emeraencv Operations Center:
able to coordinate decisions more rapidly.
Procedure:
1. uccession will have thej-
2. succession will call the and will instruct them a
3. will be assigned by the necessary, will also be assigned. at the discretion of the or next in succession.
4. n concerning the will be
5.
or next in succession-
Hiahly Sensitive Confidential PROCEDURE 299 Security Plan (Terrorism)
1.0 POLICY
West Virginia-American Water (WVAW) has committed to anticipate, evaluate, and manage risks by maintaining a crisis management program that emphasize prevention and effective emergency preparedness, response, and recovery. This commitment is essential to ensure that our customers receive a dependable supply of safe drinking water. This commitment cuts across all levels of the company, corporate headquarters, subsidiaries, local systems, and individual facilities. The WVAW crisis management program consists of planning, training, and exercising, as well as proactive coordination with the local jurisdictions with whom we contract to provide water supplies and Federal, State, and local regulators. In addition, our plan emphasizes vigorous outreach to our residential, institutional, and industrial customers.
WVAW continually strives to improve our crisis and emergency management capabilities. We believe that by implementing these tools, we will be able to maintain operations in a responsible manner.
2.0 PURPOSE AND SCOPE
All of WVAWs systems are subject to a variety of threats, from natural disasters to hazardous materials spills. Over the years, most of our systems have successfully dealt with incidents resulting from these threats and have effective response plans In place. However, over the past few years, a new menace has emerged, the threat of terrorism. This is an unfamiliar threat to most WVAW management and staff. Therefore, this program has been developed to help us deal with the risk.
I Inform ! ; _. ._ ._ - Prevention is the first priority of all of WVAW's operations. However, despite our best efforts at security, incidents may still occur. Recognizing this, WVAWs policies and procedures are designed to rapidly detect and limit the negative effects of such incidents on our operations. The desired goal is a "seamless" crisis management structure with no gaps or inconsistencies. This structure has the capability to mobilize the full range of resources available to the company quickly and effectively, if required.
3.0 CORPORATE OVERVIEW West Virginia-American Water is the largest investor-owned water utility in the state, its headquarters is in Charleston, WV. It serves the water needs of 160,000 customers from 9 water treatment facilities.
Highly Sensitive Confidential G10000001-0036 4.0 RESPONSIBILITIES AND AUTHORITIES
Wffhin WVAW. resoonsibililv for emeraencv response. manaaemenl suo~ott.and crisis mana ement is ssi ned to o ganizaconal'unils, based on e'iher their- lo &r the,- to support response, or both. Accountability for the delivery of safe water lo our customers begins with the senior executives of the company and extends downward through staff and management of districts, individual facility supervisors, and individual associates. Each has a role to play.
A responsible individual within each WVAW drinking water system ion and accomplishment of e should be recognized by inc assigned individual. At ou initiate many of the planning tasks. Within our larger owered lo delegate responsibility for some of the planning tasks, but will retain ultimate accountability. The coordinator is a1 a level within the svstem that is commensurale with these imoortant resnonsibilities. In some locations.
5.0 THREATS, RISKS, AND VULNERABILITIES
Highly Sensitive Confidential _ ...... ! !
hly Sensitive Confidential lnfor
!
j j
I ......
itiv
GlOOOOOO Highly Sensitive Confidential 1-0038 Highly Sensitive Confidential Information
Highly Sensitive Confidential G10000001~0039 y Sensitive C ntial Inform
Highly Sensitive Confidential I ...... 6.70 Application o ... .-
on I Informatio
...... -......
Highly Sensitive Confidential tio
G10000001~0042 Highly Sensitive Confidential ensitiv Information
~ ~ 7.0 lDENTlFlCATlON/RECOGINITION,ACTIVATION, AND MOBILIZATION
Highly Sensitive Confidential G10000001~0043 Highly Sensitive Confidential GIOOOOOO 1-0044 i i i nfidential lnfor
8.0 COMMUNICATION (PUBLIC AFFAIRS)
Please refer to Section “Policy 1%” of the EMERGENCY PREPAREDNESS MANUAL.
9.0 PLAN MAINTENANCE AND EXERCISES
trigger this plan to be conducted in order to improve it.
Highly Sensitive Confidential G 1000000 1-0045 Highly Sensitive Confidential Highly Sensitive Confidential Hi itiv fidenti
Highly Sensitive Confidential Complete applicable portions of them
A. Mode specific instructions are provided in this section:
1. Phone (Voice) - No additional instructions
i
4. I
Ext: __
B. Select one of the following:
I.
2.
and all associated materials to D. Follow any subsequent instructions provided by management. -
Highly Sensitive Confidential G10000001~0049 Response Actions followis West or Reports of
THESEINSTRUCTIONS ARE FOR AND SHALL BE FOLLOWED SUBSEQUENT TO notification of a
Ccricrnl
has contacte 5. Ensure affected
1. Determine if \-lis pad of the West Virginia -American Water Company. If not,
and
Highly Sensitive Confidential h sitive Co
Highly Sensitive Confidential i
!
Highly Sensitive Confidential ighly S ntial ~nfor~ation
-..... - ~
Highly Sensitive Confidential G 10000001-0053 ormatio
.- - Highly Sensitive Confidential G10000001-0054 COMMENTS
c-3
0E 0 0 0 0 0 ‘0 0 VI VI n rmati
-_ - Highly Sensitive Confidential GIOOOOOO 1-0056 ! Highly Sensitive Confidential G10000001~0057 - -....
itiv ti
Highly Sensitive Confidential G10000001-0058 Individuals and organiz ent of a is generaiiy located in the
Internal WVAWC Contacts
See Section 3:l and 3:2 of the Emergency Preparedness Manual
External Cotitncts
See the Resource section of the Emergency Preparedness Manual
E-1
Highly Sensitive Confidential PROCEDURE 2:20
SEVERE STORM WARNING:
Severe storms could cause some of our operating areas to experience high winds and heavy rains. During a severe storm warning, please evaluate the facilities in your operations for the following:
mages can be mini woblems earlv.
and supplies are available to
the water level closely and listen to the weather reports. If you believe that your facility has a good possibility of being flooded, notify your immediate supervisor and the WVAWC Corporate Office.
If you have problems, please notify your immediate supervisor or the Loss Control Department.
This procedure is stressing a proactive approach. Addressing the potential hazards listed above before a severe storm will benefit all of us.
I Highly Sensitive Confidential G10000001~0060 PROCEDURE 2:21
TO BE USED ONLY WHEN ......
iti iti Inf ati
...... -......
Highly Sensitive Confidential ntial Infor
Highly Sensitive Confidential INDEX
Resource List
Number
3:l WVAW Management and Supervisory Personnel 3:2 WVAW - Emergency Command Center Information 3:3 American Water Security Program (Emergency Contact Information) 3:4 Schools 3:5 Travelers 3:6 Law Enforcement 3:7 Fire Departments 3:8 Ambulances and Rescue Squads 3:9 Hospitals and Emergency Centers 3:lO News Media - Radio Stations 3:11 News Media - Television Stations 3:12 Newspapers 3:13 Government Officials: City 334 Government Officials: County 3:25 Government Officials: State and Federal 336 West Virginia Public Service Commission Officials 3:17 Public Health Department 3:18 Environmental Protection Agency 3:19 Highway Departments 3:20 Utilities 3:21 Material Suppliers 3:22 Contractors - Labor and Equipment 3:23 Chlorine Emergency Response Teams 3:24 Assisting Laboratories 3:25 Transformers and Portable Generators 3:26 Divers 3:27 Radio Service Repair 3:28 Water Haulers 3:29 Engineering Firms and Surveyors 3:30 Railroads 3:31 Trucking Firms 3:32 Air Service 3:33 Community Organlzations 3:34 Security Guard and Patrol Service 3:35 Local Emergency Planning Committees 3: 36 Home Kidney Dialysis Patients
Highly Sensitive Confidential RESOURCE SECTION 3:l
West Virginia American Water -Management and Supervisory Personnel
Central Division
- Filter Plant Production Supervisor Office: 340-2041 Residence: 372-1510
Ronald L. Boggess - Filter Plant Residence: 768-5553 Production Supervisor Office: 340-2040
Residence: 965-5112 isor Production Office: 340-2042
David C. Peters - Filter Plant Residence: 736-4958 Water Quality Supervisor Office: 340-2037
Residence: 269-3851 Water Quality Manager Office: 269-2006 Cell: 476-6228
- Operations Center Residence: 586-0753 Network Operations Manager Office: 340-2971 Cell: 552-7739
Hlghly Sensitive Confidential G10000001~0064 I~ Northern Division
Gassaway: 364-5637 Webster Springs: 847-5438 Weston Office: 269-2006 Weston Network: 269-2066
- Gassaway Residence: 765-3427 Network Operations Supervisor Office: 364-5637 Cell: 678-7046
- Webster Springs Residence: 847-2985 Network Operations Supervisor Office: 847-5438 Cell: 644-7266
- Weston Residence: 765-3165 Network Operations Manager Office: 269-2006 Cell: 389-1187
- Weston Residence: 269-3851 Water Quality Manager Office: 269-2006 Cell: 476-6228 South Central Division:
Coal River: 837-7802 Montgomery: 442-9728
Residence: 756-3323 Network Operations Supervisor Office: 837-7806 Cell: 552-1484
- Montgomery Residence: 586-1424 Network Operations Supervisor Office: 422-9728 Cell: 552-4325
Highly Sensitive Confidential Southern Division
Bluefeld: 327-8913 Fax: 327-6671
Bluestone: 4 66 - 5 05 0 Fax: 466-1312
New RiverlFayette: 574-4075 Fax: 574-3689
Hinton: 466-4 141 Fax: 466-0061
Oak Hill Network: 469-4712
Princeton Network 425-9631 Fax: 425-1891
- BluefieldlPrinceton Residence: 425-9610 Network Operations Supervisor Office: 425-9631
Roger D. Wyatt - BluefieldlPrinceton Residence: 384-7690 Production Supervisor Office: 327-8913 - BluefieldlPrinceton Residence: 327-7549 Water Quality Supervisor Office: 327-8913
Hinton Residence: 325-0022 Supervisor Office: 466-4141
- New RiverlFayette Residence: 442-4146 r Production Office: 574-4075 SouthernNVestern Divisions
Gregory P. Nunn -Oak HilllFayette Residence: 465-5770 Network Operations supervisor Office: 469-4712
New RiverlFayette Residence: 872-6419 Network Production Supervisor Office: 574-4075
Highly Sensitive Confidential Western Division
Huntington Office: 522-3778 Huntington Network: 523-0993 Huntington Plant: 525-8193 Salt Rock: 736-6315
- Huntington Residence: 525-0637 Production Superintendent Office: 525-8193 Cell: 544-1802
Huntington Residence: Production Supervisor Office: 525-8193 Cell: 544-1853
Residence: 442-4146 Operations Manager Production Off ice: 574-4075 Southernmestern Divisions
Residence: 606-928-8054 Office: 525-8193 Cell: 654-1211
Romie N. Mundy - Huntington Residence: 389-7986 Operations Manager Office: 523-5178
D. Bruce Shew - Huntington Residence: 733-5016 Network Operations Supervisor Office: 523-0993
-1 -1 - Salt Rock Residence: 736-8602 Network Operations Supervisor Office: 736-6315
Residence: 733-21 13 Network Operations Supervisor Office: 634-0613
Residence: 740-867-6423 Network Operations Supervisor Office: 529-4892
Highly Sensitive Confidential Southeast Region Emergency Contact List - External Affairs
Director Network-Field Services Office - 717-531-3203 Cell - 717-725-2402 Home - 610-670-0119
Director Production Office - 724-743-3117 Cell - 412-398-5492 Pager - 888-210-5697 Home - 412-856-2938
ering Office - 717-531-3303 Cell - 717-497-2932 Home - 717-533-0895
Office - 724-743-3101 Cell - 412-855-5096 Home - 412-221-6649
Paul Zielinski Director Environmental Management Office - 717-531-3308 Cell - 717-574-2044
Pager I 717-782-9450 Home-717-561-8111
Director Risk Management Office - 717-531-331 1 Cell - 717-574-6355 Pager - 717-886-3580 Home - 717-838-3376
Manager, NRW Office - 304-523-5077 Cell - 304-544-4004 Home - 304-523-3261
Highly Sensitive Confidential BUSINESS UNlT EVENT CENTER - WEST VIRGINIA - INFORMATION FORM
Company: \W, American Cetiter Deslgnatlon: Cliarleston, WV Command Center
Service Areas Covered: All service areas in WV
Pliyslcal Location (Address): 1600 Pennsylvania Aveaoe, Cliarleston, WV
Conintitnicntions Inrormatiou:
Iiitemal voice mailbox for eniployee coiiiitiiinications: 304-340-298 I
PIionelLand Line: 304-340-2000 Phoiie/Ceil Phone: 304-989-3232 304-340-2006 304-266-3992
Fax Number: 304-340-2973 Address: \~aviie.nior~ati~n~nIlwnter.com douelas.anios~~mwater.com Other:
Command Center Features: 0 Standby Power Supply 0 Access to Conipany Dedicated Radio System 0 Nextel Direct Service X ComputerslPrhters X American Water ITS Wide Area Network Connectivity X Analog Phone Line (fax lie, dial-up internet, etc.) X Cable Television Signal Feed X Documentation: Emergency Response Manual, Engineeriiig I Distribution Plans, Security Plans 17 GIS System 0 Emergency Medical and Food Supplies, Personal Colnfolt Facilities
For Current Event Planning
I-lours of Operation: 7 am. - I I p.111.
After Hours Contact Inforniatlon (Location, Contact Information, ete.):
* Dispatch service - 8:OO a.m. - 4:OO p.m., Monday - Friday, Ciialeston - 304-340-2981 * Emergency calk froin 4:OO p.m. -7:00 pm., FRCC, Pemisylvania- 570-830-6502 * Emergency calls floui 7:OO p.tii. - 8:OO am., Alton -866-551-8463 * Emergency calls on Saturday 8r Sunday, Alton - 866-551-8463
Designated Backup Locatioii: (nrote: Coliloct ii$ornraliortfor bockip location to be provided iporr aclhwtio?iqftl~is center.)
Highly Sensitive Confidential RESOURCE SECTION 3:2 West Virginia American Water - Corporate Office
Main Office 1600 Pennsylvania Avenue Charleston, WV 25302 Phone: 353-6300 FAX: 1-800-285-2071
Wayne D. Morgan President Office: 340-2000 Residence: 756-9394
Douglas R. Amos Vice President Operations Office: 340-2006 Residence:
Michael A. Miller Manager Rates and Regulation Office: 340-2009 Residence: 988-1030
C. Patrick Clark Loss Control Manager Office: 353-6365 Residence: 757-0990 Cell: 304-545-2937
Communications Department Office: 340-2090 Residence:
r Quality Office: 353-6334 Residence: 346-4373 Cell: 545-1220
Loss Control Supervisor Office: 340-2047 Residence: 345-6319 Cell: 304-767-4620
Michael Linkous Human Resources Office: 353-6363 Residence:
Highly Sensitive Confidential RESOURCE SECTION 3:3
AMERICAN WATER
SECURITY PROGRAMS DEPARTMENT
EMERGENCY CONTACT INFORMATION
Highly Sensitive Confidential AMERICAS REGION EVENT SUPPORT CENTER
Toll Free Hotline Number: 866-801-1 123 Toll Hotline Number: 856-566-4027 Fax Number: 856-782-2781 E-Mail Address: [email protected] Recorded Message Line Number: 856-782-361 1 Alton Time Critical Number: 866-551-8463 Conference Call Number: 866-403-2084 Pass Code Host Code *403~228* *1816*
DEPARTMENT OF HOMELAND SECURITY OPERATIONS CENTER
24 Hour Watchdesk
202-323-3204
Highly Sensitive Confidential Resource Section 3:4
Boone County
Superintendent - 369-3131
Braxton County
Superintendent - 765-7911 Superintendent Fax - 765-7152 Main Number - 765-7101 Main Fax - 765-7148
Cabell County
Superintendent - 528-5000 Asst. Superintendent Operations - 528-5000
Marshall University
Main Number - 696-3170 Public Safety - 696-4357 Physical Plant - 696-6680
Favette County
Superintendent - 574-1 176
Associate Superintendent - 574-1176 ext. 145 West Virainia Universitv - Tech Main Number - 442-3071 Vice President - 442-3207
Secretary - 442-3101 - Home
Highly Sensitive Confidential Kanawha County
Central Office 200 Elizabeth Street Charleston, WV 25311-2119 348-7770
Superintendent - 348-7732 School Closure - 348-7766
Elementarv Schools
Alban Elementary 722-0234
Alum Creek Elementary 348-1935
Andrew Heights Elementary 776-3310
Anne Bailey Elementary 722-0230
Belle Elementary 949-2612
Bonham Elementary 348-1912
Bridge Elementary 348-5501
Bridgeview Elementary 766-0383
Central Elementary 722-0226
Chamberlain Elementary 348-1969
Chandler Elementary 348-1902
Chesapeake Elementary 949-1121
Clendenin Elementary 965-5311 Highly Sensitive Confidential Cross Lanes Elementary 776-2022
Dunbar Intermediate Center 766-1570
Dunbar Primary Center 766-0367
Elk Elementary Center 34 8 - 7 7 7 6
Flinn Elementary 348-1960
Glenwood Elementary 348-6610
Grandview Elementary 348-1928
Holz Elementary 348-1906
Kanawha City Elementary 348-1985
Kenna Elementary 348-6104
Lakewood Elementary 722-0200
Malden Elementary 348-1973
Marmet Elementary 949-2382
Mary lngles Elementary 348-1975
Midland Trail Elementary 949-1823
Montrose Elementary 348-1930 Nitro Elementary 755-2451
Overbrook Elementary Highly Sensitive Confidential 348-6179
Piedmont Elementary 348-1910
Pinch Elementary 348-1943
Point Harmony Elementary 776-3482
Pratt Elementary 595-3695
Richmond Elementary 766-0352
J. E. Robins Elementary 348-6631
Ruffner Elementary 348-1130
Ruthlawn Elementary 744-9481
Sharon Dawes Elementary 595-3323
Shoals Elementary 348-1900
Sissonville Elementary 348-1961
Valley Grove Elementary 348-7701
Watts Elementary 348-6635
Weberwood Elementary 348-1924
George C. Weimer Elementary 76 6 - 0 2 0 5
Highly Sensitive Confidential Mlddle Schools
Andrew Jackson Middle School 766-3310
Dunbar Middle School 766-0363
DuPont Middle School 348-1978
East Bank Middle School 949-2482
Elkview Middle School 348-1947
Hayes Middle School 722-0222
Horace Mann Middle School 348-1971
John Adams Middle School 348-6652
McKinley Middle School 722-021 8
Sissonville Middle School 348-1993
South Charleston Middle School 766-1918
Stonewall Jackson Middle School 348-6123
Tyler Middle School 348-6133
Highly Sensitive Confidential Senior Hiah Schools
Capital High School 348-6500
George Washington High School 348-7729
Herbert Hoover High School 965-3394
Nitro High School 755-4321
Riverside High School 348-1 996
St. Albans High School 722-0212
Sissonville High School 348-1954
South Charleston High School 766-0352
Hlghly Sensitive Confidentlal Private Schools
Bible Center Christian 346-0222
Charleston Catholic Charleston 342-8415
Conquerors Christian Charleston 346-4538or 344-1465
Cross Lanes Christian 766-5020
Elk Valley Christian 965-7063
Freedom Christian 755-7075
Grace Christian 52 2 -a 6 3 5
Kings Way Christian 720-4994
Living Faith Christian 94 9 - 53 2 2
Living Word Christian Charleston 344-3398
Mountaineer Montessori 342-7870
Sacred Heart Charleston 346-5941
St. Anthony Elementary Charleston 346-8441
Seventh-Day Adventist Charleston 346-2526
Highly Sensitive Confidential Universitv of Charleston
After Hours - 357-4704 or 357-4800
West Virainia State University
766-3000 or 766-3181
Lewis County
Superintendent - 269-8300
Business Manager - 269-8300 - Office
Lincoln County
Superintendent - 824-3033 or 824-5801
Mercer County
Superintendent - 487-1551 Asst. Superintendent - 487-1551 - Office
Bluefieid State Colleae
1-800-879-8355, 1-800-879-0151, or 327-4000
Concord College
Main Number - 384-3115 Security - 384-9334
Summers County
Superintendent - 466-6000
Wavne County
Superintendent- 272-5116 Highly Sensitive Confidential Webster County
Webster County Board of Education 315 South Main Street Webster Springs, W 26288 847-5638
Superintendent - 847-5638
Webster Springs Elementary 847-5321
Highly Sensitive Confidential RESOURCE SECTION 35
Travelers 600 Two Chatham Center Pittsburgh, PA 15219-3498 P. 0. Box 535200 Pittsburgh, PA 15253-5200 Phone: 1-800-832-7839 or 412-795-6873 Contact Loss Control Department of West Virginia American Water 304-353-6364
Highly Sensitive Confidential G10000001-0082 RESOURCE SECTION 3:6
Law Enforcement
Belle Police Department Emergency: 91 1 1100 E. Dupont Avenue Non-Emergency: 949-3841 Belle, WV 25015 Police Chief: John Sizemore Jurisdiction: Belle, Inc., City Limits
Bluefield Police Department Emergency: 91 1 200 Rogers Street Non-Emergency: 327-6101 Bluefield, WV 24701
Braxton County Sheriffs Department Emergency: 91 1 Main Street Non-Emergency: 765-5122 Sutton, WV 26601 Sheriff: Howard Carpenter
Charleston Police Department Emergency: 91 1 Court ti Virginia Streets Non-Emergency: 348-6460 Charleston, W 25301 Police Chief: Fred Marshall Jurisdiction: Charleston City Limits
Chesapeake Police Department Emergency: 91 1 12404 MacCorkle Avenue Non-Emergency: 949-2584 Chesapeake, WV 25314 Police Chief: Gary Vaughn Jurisdiction: Chesapeake City Limits
Dunbar Police Department Emergency: 91 1 City Hall Non-Emergency: 766-0205 Dunbar, W 25064 Police Chief: Terry Coleman Jurisdiction: Dunbar City Limits
Fayette County Sheriffs Department Emergency: 91 1 Fayetteville, West Virginia 25840
Fayette County Sheriffs Department Emergency: 91I Smithers, W 25186 Non-Emergency: 442-4888
Gassaway Police Department Emergency: 91 1 Elk Street Non-Emergency: 364-51 11 Gassaway, WV 26624 Police Chief: Willie Alderman
Hinton Police Department Non-Emergency: 466-3255 322 Summers Street Hinton, WV 25951
Highly Sensitive Confidential RESOURCE SECTION 3:6 (cont’d)
Kanawha County Sheriffs Department Emergency: 91 1 407 Virginia Street, East Non-Emergency: 357-0200 Charleston, WV 25301 Jurisdiction: Kanawha County
Lewis County Sheriffs Department Emergency: 91 1 Center Avenue Weston, WV 26452 Non-emergency: 269-8245 Sheriff: Michael Gissy
Mercer County Sheriffs Department Non-Emergency: 487-8364 Mercer County Courthouse Sheriff: 487-8366 Princeton, WV 24740
Montgomery Police Department Emergency: 91 1 133 Fifth Avenue Non-Emergency: 442-4939 Montgomery, WV 25136
Nitro Police Department Emergency: 755-0777 2nd Avenue & 20th Street Non-Emergency: 755-0701 Nitro, WV 25143 Police Chief: Greg Winter Jurisdiction: Nitro City Limits & Putnam County
Oak Hill Police Department Emergency: 465-0596 Kelly Avenue Non-Emergency: 465-0596 Oak Hill, WV 25901
Princeton Police Department Emeraency: 91 1 Courthouse Road Non-Emergency: 487-5001 Princeton, WV 24740 487-5002
Putnam County Sheriffs Department Emergency: 91 1 P. 0. Box 67 Non-Emergency: 586-0214 Winfield, WV 25213 Sheriff: Stan Farley Jurisdiction: Putnam County
St. Albans Police Department Emergency: 91 1 51 Sixth Avenue Non-Emergency: 727-2251 St. Albans, WV 25177 Acting Police Chief: Homer L. Clark Jurisdiction: St. Albans City Limits
Hlghly Sensitive Confidential RESOURCE SECTION 3:6 (cont'd)
South Charleston Police Department Emergency: 92 I Fourth Avenue & D Street Non-Emergency: 744-4666 South Charleston, WV 25303 Police Chief: Jim Miller Jurisdiction: South Charleston City Limits
Summers County Sheriffs Department Emergency: 466-7111 Summers County Courthouse Hinton, WV 25951
Sutton Police Department Emergency: 91 1 Fourth Street Non-Emergency: 765-7678 Sutton, WV 26601 Police Chief: Larry Emge
Webster County Sheriff's Department Emergency: 911 Jerry Hamrick - Sheriff Non-emergency: 847-2006 2 Court Square E3 Webster Springs, WV 26288
Webster Springs Police Department Emergency: 91 1 Dave Cutlip- Chief Non-Emergency: 847-541 1 146 McGraw Avenue Webster Springs, WV 26288
West Virginia State Police Emergency: 91 1 South Charleston Detachment Non-Emergency: 558-7777 711 Jefferson Road South Charleston, WV 25303 District Sergeant: J. J. Dean Jurisdiction: Big Chimney, Cross Lanes, Sissonville, South Charleston
West Virginia State Police Emergency: 91 1 Glasgow Detachment Non-Emergency: 949-3136 Glasgow, WV 25086 Commanding Officer: J. W. Ice Jurisdiction: Kanawha County (East of Charleston)
West Virginia State Police Emergency: 91 1 Winfield Detachment Non-Emergency: 586-2000 P. 0. Box 30 Winfield, WV 25213 Commanding Officer: J. W. Stevenson Jurisdiction: Putnam County
Highly Sensitive Confidential RESOURCE SECTION 3%(cont’d)
West Virginia State Police Emergency: 91 1 Route 19, North Non-Emergency: 765-2101 Flatwoods, WV 26452 Commanding Officer: John Bonazzo
West Virginia State Police Emergency: 911 Weston Detachment Non-emergency: 269-0500 Route 33, East Weston, WV 26452 Commanding Officer: Sgt. Joe Menendez
West Virginia State Police Emergency: 911 Upper Glade (Webster) Detachment Non-emergency: 226-3200 P. 0. Box 109 5525 Webster Road Upper Glade, WV 26266 Commanding Officer: Sgt. Travis Forman
West Virginia State Police Department Non-Emergency: 425-2101 1120 Oakvale Road Non-Emergency: 325-7610 Princeton, WV 24740
West Virginia State Police Department Emergency: 466-1555 Rt. 07, Box 2 Hinton, WV 25951
West Virginia State Police Emergency: 911 Gauley Bridge Detachment Non-Emergency: 779-2161
Weston Police Department Emergency: 91 1 West Second Street Non-emergency: 269-3207 Weston, WV 26452 Police Chief: Robbie Clem
Highly Sensitive Confidential RESOURCE SECTION 3:7
130 Technical Air Guard - DKF Station: 357-2200 Yeager Airport Chief: 341-6220 Charleston, WV 2531 1
State Fire Commission Arson: 348-8057 P. 0. Box 10305 1-800-233-3473 Charleston, WV 25357 Phone: 348-2191
Fire Departments
Alum Creek VFD (#17) Emergency: 911 Sand Plant Road Non-Emergency: 756-3644 Alum Creek, WV 25003 Jurisdiction: Alum Creek Area
Ansted Fire Department Emergency: 91 1 Box419 Non-Emergency: 658-4394 104 Page Street Ansted, WV 25812 Fire Chief: Joe Leake Jurisdiction: Ansted Area
Athens VFD Emergency: 91 1 P 0 Box 1179 Non-Emergency: 384-7333 Athens, WV 24712 Jurisdiction: Athens - Speedway - Lerona Bent Mountain Road Area
Barboursville VFD Emergency: 736-7420
Beaver VFD Emergency: 91 1 P 0 Box 101 Non-Emergency: 252-5824 Beaver, WV 25813 Jurisdiction: Glade Springs
Belle VFD (#5) Emergency: 91 1 708 East Dupont Avenue Non-Emergency: 949-3375 Belle, W 25015 Fire Chief: Scott Sparks Work: 442-8231 Jurisdiction: Belle Area Home: 949-4261
Bluefield Fire Department Emergency: 91 1 or 327-5151 200 Rogers Street Non-Emergency: 327-8652 Bluefield, WV 24701
Highly Sensitive Confidential GI0000001-0087 RESOURCE SECTION 3:7 (cont’d)
Bluestone Valley VFD Emergency: 911 P 0 Box 71 Non-Emergency: 487-6766 Spanishburg, WV 25922 Jurisdiction: Spanishburg Area
Cabin Creek VFD (#13) Emergency: 911 P. 0. Box 295 Non-Emergency: 595-5500 Eskdale, WV 25075 Jurisdiction: Cabin Creek Area
Cedar Grove VFD (#e) Emergency: 91 1 P. 0. Box 262 Non-Emergency: 595-3975 Cedar Grove, WV 25039 595-2244
Charleston Fire Department Emergency: 911 808 Virginia Street, West Non-Emergency: 348-8137 Charleston, WV 25302 Jurisdiction: Charleston City Limits
Chesapeake VFD (#14) Emergency: 91 1 12408 MacCorkle Avenue Non-Emergency: 949-2332 Chesapeake, WV 25315 949-2352 Fire Chief: Steven P. Johnson Work: 949-1320 Jurisdiction: Chesapeake Area Home: 543-7409
Clendenin VFD (#I) Emergency: 91 1 P. 0. Box 636 Non-Emergency: 548-671 1 Clendenin, WV 25045 Fire Chief: Kevin Clendenin Home: 548-6508 Jurisdiction: Clendenin
Danville VFD Emergency: 369-6702
Davis CreeWRuthdale VFD (#18) Emergency: 91 1 Route 8, Box 401 Non-Emergency: 744-541 1 South Charleston, WV 25309 Fire Chief: Jeffrey M. Snodgrass Work: 744-8264 Jurisdiction: Davis Creek/Ruthdale Areas Home: 744-2038
Dunbar Fire Department Emergency: 766-0211 907 Dunbar Avenue Non-Emergency: 766-0215 Dunbar, WV 25064 Jurisdiction: Dunbar City Limits
Highly Sensitive Confidential RESOURCE SECTION 3:7 (cont'd)
Dunbar Community VFD (#25) Emergency: 92 1 P. 0. Box 451 Non-Emergency: 766-0215 Dunbar, WV 25064 766-0226 Fire Chief: George Bossie, 111 Work: 766-0215 Jurisdiction: Dunbar Area Home: 768-7622
East Bank VFD (#12) Emergency: 91I P. 0. Box 468 Non-Emergency: 595-1699 East Bank, WV 25067 Fire Chief: Thomas A. Cundiff Work: 357-1770 Jurisdiction: East Bank Area Home: 595-6367
East River VFD Emergency: 91 1 P 0 Box 1456 Non-Emergency: 487-3530 Princeton, WV 24740 Jurisdiction: Kegley - Princeton - Melrose 1 Pisgah Area
Fayetteville Fire Department Emergency: 91 1 Box 812 Non-Emergency: 574-0712 Fayetteville, WV 25840 Fire Chief: John Vernon
Frame VFD (#34) Emergency: 91 1 Frame Rural Station Non-Emergency: 965-5010 Elkview, WV 25071 Fire Chief: Ronald A. Russell Home: 965-1105 Jurisdiction: Frame, Elkview, Aarons Fork, Wills Creek
Gassaway Volunteer Fire Department Emergency: 91 1 127 Elk Street Non-Emergency: 364-5890 Gassaway, WV 26624 Fire Chief: Fred Slaughter
Glasgow VFD Emergency: 91 1 P. 0. Box 190 Non-Emergency: 595-4554 Glasgow, WV 25086
Green Vailey VFD Emergency: 529-7888
Hamlin VFD Emergency: 91 I 8049 Vine Avenue Non-Emergency: 824-7444 Hamlin, WV 25523 Fire Chief: Joe Vinson Jurisdiction: Hamlin Area
Highly Sensitive Confidential G10000001-0089 RESOURCE SECTION 3:7 (cont’d)
Handley VFD Emergency: 91 1 P. 0. Box 87 Non-Emergency: 442-5712 Handley, WV 25102
Hinton Fire Department Emergency: 466-3333 Park Avenue Non-Emergency: 466-0360 Hinton, WV 25951
Huntington Municipal Fire Department Emergency: 696-5950
Institute VFD (#24) Emergency: 91 1 P. 0. Box 192 Non-Emergency: 768-6678 Institute, WV 251 12 Fire Chief: Cliff Mason Home: 722-2340 Jurisdiction: lnstitute Area
Jackson’s Mill VFD Emergency: 91 1 Route 1 Non-Emergency: 269-51 58 Weston, WV 26452 Fire Chief: Steve Beyers
Jefferson VFD (#19) Emergency: 768-0711 6313 MacCorkle Avenue, SW Nan-Emergency: 768-0711 St. Albans, WV 25177 Fire Chief: Mark S. Ford Work: 744-5347 Jurisdiction: St. Albans Jefferson District Home: 722-2392
Jumping BranchlNimitz VFD Emergency: 91 1 P 0 Box 155 Non-Emergency: 466-5533 Jumping Branch, WV 25969 Jurisdiction: Jumping BranchlNimitz Area
Lakewood VFD (#20) Emergency: 91 1 2627 Shadyside Road Non-Emergency: 727-2451 St. Albans. WV 25177 Fire Chief: Carl Cobb Home: 727-8100 Jurisdiction: St. Albans Lakewood District
Loudendale VFD (#16) Emergency: 911 Route 2, Box 266A Non-Emergency: 343-3481 Charleston, WV 25314 Fire Chief: Bert Hall Work: 343-0156 Jurisdiction: Loudendale Area Home: 342-8483
Highly Sensitive Confidential RESOURCE SECTION 3:7 (cont’d)
Madison VFD Emergency: 369-9915
Malden VFD (#3) Emergency: 91 1 3924 Malden Drive Non-Emergency: 925-9093 Malden, WV 25306 Fire Chief: William L. Peterson Work: 744-8689 Jurisdiction: Malden Area Home: 925-0016
Marmet VFD (#15) Emergency: 91 1 9405 MacCorkle Avenue Non-Emergency: 949-5456 Marmet, WV 25315 Fire Chief: William E. Pendelton Work: 357-1377 Jurisdiction: Marmet Area Home: 949-3838
Matoaka VFD Emergency: 911 P 0 Box 370 Non-Emergency: 467-8385 Lashmeet, WV 24733 Jurisdiction: Lashmeet - Lake Bottom
Montgomery Fire Department Emergency: 91I 8131816 Third Avenue Non-Emergency: 442-5139 Montgomery, WV 25136 442-4141 Morrisville VFD
Nitro Fire Department Emergency: 755-0777 c/o 2nd Avenue & 20th Street Non-Emergency: 755-0701 Nitro, WV 25143 Jurisdiction: Nitro City Limits
Nutall Fire Department Emergency: 911 Box 69 Non-Emergency: 574-3229 Lookout, WV 25868 Fire Chief: Roger Crlst
Oak Hill Fire Department Emergency: 91 Ior 465-0596 Kelly Avenue Non-Emergency: 465-9541 Oak Hill, W.V. 25901
Oakvale VFD Emergency: 91 I P 0 Box 153 Non-Emergency: 898-7903 Kellysville, WV 24632 Jurisdiction: Pisgah Area
Highly Sensitive Confidential RESOURCE SECTION 3:7 (cont'd)
Ohio River Road VFD Emergency: 736-1957
Ona VFD Emergency: 911 Howell's Mill Road Non-Emergency: 743-9841 Ona, WV 25545 Jurisdiction: Ona Area
Pinch VFD (#2) Emergency: 91 I P 0. Box 1773 Non-Emergency: 965-1657 Pinch, WV 25156
Pipestem VFD Emergency: 911 P. 0. Box 70 Non-Emergency: 466-9141 Pipestem, WV 25979 Jurisdiction: Pipestem Area
Pratt VFD Emergency: 911 P. 0. Box 161 Non-Emergency: 442-5818 Pratt, WV 25162
Pricetown VFD Emergency: 91I Route 4 Non-Emergency: 269-4667 Weston, WV 26452
Princeton Fire Department Emergency: 911 Courthouse Road Non-Emergency: 487-5017 Princeton, WV 24740
Racine VFD Emergency: 837-8222
Rand VFD Emergency: 91 'I 5308 Church Drive Non-Emergency: 925-3822 Rand, WV 25315 Fire Chief: Bill White Work: 357-01 11 Jurisdiction: Rand Area Home: 925-1064
SMPG VFD (#26) Emergency: 91 1 6458 Sissonville Drive Non-Emergency: 984-0674 Sissonville, WV 25320 Fire Chief Thomas K. Johnson Work: 984-3396 Jurisdiction: Sissonville Area Home: 988-3597
Highly Sensitive Confidential G10000001~0092 , RESOURCE SECTION 3:7 (cont’d)
St. Albans Fire Department Emergency: 727-2251 51 Sixth Avenue Non-Emergency: 727-2253 St. Albans, WV 25177 Jurisdiction: St. Albans City Limits
St. Albans West Side VFD (#22) Emergency: 91 1 P. 0. Box 493 Non-Emergency: 727-4750 St. Albans, WV 25177 Fax: 722-6394 Fire Chief: John Philpott Work: 727-441 1 Jurisdiction: St. Albans West Side Area Home: 727-2729
Salt Rock VFD Emergency: 91 1 5512 Madison Creek Road Non-Emergency: 736-9724 Salt Rock, WV 25559 Fire Chief: Darrell Enis Jurisdiction: Salt Rock Area
Smithers VFD Emergency: 91 I P. 0. Box 518 Non-Emergency: 442-221 1 Smithers, WV 25136
South Charleston Fire Department Emergency: 91 1 315 Fourth Avenue Non-Emergency: 744-4666 South Charleston, WV 25303 Jurisdiction: South Charleston City Limits
Spruce VFD Emergency: 369-2411
Summers County VFD Emergency: 91 I P 0 Box 914 Non-Emergency: 466-2389 Hinton, WV 25951 Jurisdiction: BrookslBarksdaie - Wiliowood Area Madaams Creek
Sutton Volunteer Fire Department Emergency: 91 1 Main Street Non-Emergency: 765-7372 Sutton, WV 26601 Fire Chief: Mike Baker
Tornado VFD (m1) Emergency: 91 1 P. 0. Box 155 Non-Emergency: 727-9865 Tornado, WV 25202 Fire Chief: Timothy A. Martin Work: 746-3022 Jurisdiction: Tornado Area Home: 722-4446
Highly Sensitive Confidential RESOURCE SECTION 3:7 (cont’d)
Tyler Mountain VFD (#23) Emergency: 91 1 5380 Big Tyler Road Non-Emergency: 776-7963 Charleston, WV 25313 Fire Chief: Russell L. Thaxton Work: 776-7963 Jurisdiction: Tyler Mountain Area Home: 776-2925 Van VFD Emergency: 369-3925
Webster Springs VFD Emergency: 91 1 P. 0.Box 291 Non-Emergency: 847-2301 Dave Berry - Chief 55 McGraw Avenue Webster Springs, WV 26288
Weston VFD Emergency: 91 I 325 Center Avenue Non-Emergency: 269-2349 Weston, WV 26452 Fire Chief Michael Young
Wharton VFD Emergency: 247-6384
Highly Sensitive Confidential RESOURCE SECTION 3:8
Ambulance & Rescue Squads
Bluefield Rescue & Ambulance Emergency: 327-7171 1900 Stadium Drive Bluefield, WV 24701
Boone County Ambulance Authority Emergency: 91 1 P. 0. Box 159 Non-Emergency: 837-3911 Racine, WV 25165 Jurisdiction: Boone County
Braxton EMS Emergency: 911 Main Street Non-Emergency: 765-7366 Sutton, WV 26601
Braxton Emergency Squad Emergency: 91 1 350 Dogwood Road Non-Emergency: 364-5765 Gassaway, WV 26624
General Ambulance Emergency: 465-8700 Fayetteville Road Oak Hill, WV 25901
Jan Care Emergency: 91 1 Montgomery Detachment Non-Emergency: 442-4111 General Delivery Montgomery, WV 25186
Jan Care Ambulance Emergency: 469-4300 406 Summerlee Avenue Oak Hill, WV 25901
Kanawha County Emergency Ambulance Authority Emergency: 91 1 601 Brooks Street Non-Emergency: 345-2312 Charleston, WV 25301 Jurisdiction: Kanawha County
Lewis County Emergency Squad Emergency: 911 West Second Street Non-Emergency: 269-4978 Weston, WV 26452
Marmet VFD Ambulance Services Emergency: 91 1 9405 MacCorkle Avenue Non-Emergency: 949-5456 Marmet, WV 25315 Jurisdiction: Marmet City Limits
Highly Sensitive Confidential RESOURCE SECTION 3:8 (cont’d)
OH-9 Ambulance and Paramedic Emergency: 325-7211 Bluefield Princeton Road 425-9521 Princeton, WV 24740
Princeton Rescue & Ambulance Emergency: 425-4077 208 N. First Street Non-Emergency: 425-3914 Princeton, WV 24740
Putnam County Emergency Ambulance Authority Emergency: 586-0246 P. 0. Box 336 Non-Emergency: 586-0246 Winfield, WV 25312 Jurisdiction: Putnam County
Rand VFD Ambulance Services Emergency: 91 1 5308 Church Drive Non-Emergency: 925-3822 Rand,WV 25315 Jurisdiction: Rand City Limits
Summers County Ambulance & Rescue Emergency: 466-2233 Hinton, WV 25951
Sutton Ambulance & Rescue Emergency: 911 Main Street Non-Emergency: 765-7366 Sutton, WV 26601
Valley Emergency Emergency: 91 1 Alloy, WV 25002 Non-Emergency: 779-2166
Webster County Memorial EMS Emergency: 91 1 Mike Hart (EMS Director) Non-Emergency: 847-5324 P. 0. Box 312 112D Bell Street Webster Springs, WV 26288
Weston VFD Emergency: 91 1 325 Center Avenue Non-Emergency: 269-2349 Weston, WV 26452
Highly Sensitive Confidential G10000001~0096 j RESOURCE SECTION 3:9
Hospitals & Emerg-ency Centers
Bluefield Regional Medical Center 500 Cherry Street Bluefield, WV 24701 General Information: 327-1100
Braxton County Hospital 100 Hoylman Drive Gassaway, WV 26624 Emergency Room: 364-5156 Poison Control Center: 1-800-642-3625 General Information: 364-5156
Charleston Area Medical Center (CAMC) General Division Washington & Morris Streets Charleston, WV 25301 Emergency Room: 348-6000 General Information: 348-5432
Charleston Area Medical Center (CAMC) Memorial Division 3200 MacCorkle Avenue, SE Charleston, WV 25304 Emergency Room: 348-4170 Poison Control Center: 348-4211 General Information: 348-5432
Charleston Area Medical Center (CAMC) Women & Children’s Hospital 800 Pennsylvania Avenue Charleston, WV 25302 Emergency Room: 348-2550 General Information: 348-5432
Columbia-St. Francis Hospital 333 Laidley Street P. 0. Box 471 Charleston, WV 25322 Phone: 347-6500
Highland Hospital (Psychiatric) 300 56th Street, SE P. 0. Box 4107 Charleston, WV 25364 Phone: 926-1600 or 1-800-250-3806
Highly Sensitive Confidential RESOURCE SECTION 3:9 (cont’d)
Montgomery General Hospital Washington Street & Sixth Avenue Montgomery, WV 25136 Belle Phone No.: 949-1433
Plateau Medical Center 430 Main St. Oak Hill, W.V. 25901 General Information: 469-8600 Emergency Room: 469-8635
Princeton Community Hospital 12’~Street Princeton, WV 24740 General Information: 487-7000
Putnam General Hospital 1400 Hospital P. 0. Box 900 Hurricane, WV 15506 Emergency Room: 757-1750 Phone: 757-1700
St. Luke’s Hospital 1333 Southview Drive Bluefield, WV 24701 General Information: 327-2900
Stonewall Jackson Memorial 230 Hospital Plaza Weston, WV 26452 Emergency Room: 269-8100 General Information: 269-8000
Summers County Hospital Hinton, WV 25951 Phone: 466-1000
Thomas Memorial Hospital 4605 MacCorkle Avenue, SW South Charleston, WV 25309 Emergency Room: 766-3601 General Information: 766-3600
Highly Sensitive Confidential RESOURCE SECTION 3:9 (cont’d)
Webster County Memorial Hospital P. 0. Box 312 125 Diana Drive Webster Springs, WV 26288 847-5682
Webster County Office of Emergency Services Emergency: 91 1 210 Backfork Street Non-Emergency: 847-2122 Webster Springs, WV 26288 Done E. McCourt (OES Director)
Highly Sensitive Confidential RESOURCE SECTION 3:lO
Radio Stations
(Boone County)
WZAC 92.5 (FM) Number One Broadcast Plaza Madison, WV 25130 Phone: 369-3976
(Braxton County)
WSGB 1490 (AM), WDBS 97.1 (FM) 189A Main Street Sutton, WV 26601 Phone: 765-7373 Fax: 765-7836
(Fayette County)
WMON 1340 (AM) 1028 First Avenue Drawer 750 Montgomery, WV 25136 Phone: 442-9555
WOAY 860 (AM), 94.1 (FM) Box 140 Oak Hill. WV 25901 Phone: .465-0534 Fax: 465-1420
(Kanawha County)
WBES 94.5 (FM) One Players Club Drive Charleston, WV 25311 Phone: 345-9237 FAX: 345-9248
WCAW 680 (AM) WAF 99.9 (FM) 41 10 MacCorkle Avenue, SE Box 4318 Charleston, WV 25304 Phone: 342-8131 FAX: 344-4735
Highly Sensitive Confidential RESOURCE SECTION 3:lO (cont’d)
WCHS 580 (AM) WVNS 96.1 (FM) 11 11 Virginia Street, East Charleston, WV 25301 Phone: 342-8131 FAX: 344-4745
WKLC 105.1 (FNI) 100 Kanawha Terrace St. Albans, WV 25177 Phone: 722-3300 FAX: 727-1300
WQBE 950 (AM) 97.5 (FM) 4250 Washington Street, West Box 871 Charleston, WV 25323 Phone: 744-6397; After 200 p.m.: 744-7024 FAX: 744-8562
WSCW 1410 (AM) WJYP 100.9 (FM) 605 D Street Box 8718 South Charleston, WV 25303 Phone: 744-5388
WVSR 1240 (AM) 102.7 (FM) 817 Suncrest Place P.0. Box 3697 Charleston, WV 25336 Phone: 342-3136; After 500 p.m.: 342-3143 FAX: 342-3118
WXlT 1490 (AM) WLZT 107 (FM) 136 High Street Charleston, WV 2531 1 Phone (AM): 342-4166 Phone (FM): 344-9826
WVPN 88.5 (Public Radio) West Virginia Public Radio Headquarters 600 Capitol Street Charleston, WV 25301 Phone: 348-3239
Highly Sensitive Confidential RESOURCE SECTION 3:10 (cont'd)
(Lewis County)
WHAW Radio (AM) 980 300 Harrison Avenue Weston, WV 26452 Phone: 269-5555 Fax: 269-4800
(Mercer County)
WHISNVHAJ 900 Bluefield Avenue Bluefield, WV 24701 Phone: 327-7114
WAEY Lilly Grove Princeton, WV 24740 Phone: 425-2151
(Putnam County)
WOKUNVOKT 1040/1080 (AM) 3027 Lester Lane Ashland, KY 41102 Phone: 606-928-3778
(Raleigh County)
WClR 103.7 (FM) 118 Philpot Lane Beaver, WV 25813 Phone: 252-6452 Fax: 255-1044
WJLS 56 (FM) 102 N. Kanawha Street Beckley, WV Phone: 253-731 1
(Summers County)
WHTD 95 Pleasant Street Hinton, WV 25951 Phone: 466-1380
i ! G10000001~0102 1 Highly Sensitive Confidential RESOURCE SECTION 330 (cont’d)
(Webster County)
WAF0 100.3 200 Backfork Street Webster Springs, WV 26288 Phone: 847-5141
Highly Sensitive Confidential RESOURCE SECTION 3:11
Television Stations
(Kanawha County)
WCHS-TV (ABC) 1301 Piedmont Road P. 0. Box 11138 Charleston, WV 25339-1138 Phone: 346-5358 FAX: 346-4765
WOWK-TV (CBS) Charleston Bureau 13 Kanawha Boulevard, West Suite 300 Charleston, WV 25302 Phone: 800-234-9695 or 346-0363 FAX: 343-1313
WSAZ-N (N BC) Charleston Bureau 111 Columbia Avenue Charleston, WV 25302 Phone: 344-3521 ’ FAX: 346-7482
(Fayette County)
WOAY N4 Oak Hill, WV 25901 Phone: 469-3361 Fax: 465-1420
(Mercer County)
WA-TU 460 By-Pass Bluefield, WV 24701 Phone: 325-5487 or 327-7071
(Putnam County)
WVAH-TV (Independent) 11 Broadcast Plaza Hurricane, WV 25526 Phone: 757-001 1 FAX: 757-7533
Highly Sensitive Confidential RESOURCE SECTION 3:11 (cont’d)
(Raleigh County) wsx-Tv 141 Old Cline Road Ghent, WV 25843 Phone: 787-5959 Fax: 787-2440
Highly Sensitive Confidential RESOURCE SECTION 3:12
Newspapers
(Boone County)
Coal Valley News (Wednesday) Box 508 Madison, WV 25130 Phone: 369-1165
(Braxton County)
Braxton Citizens News 501 Main Street Sutton, WV 26601 Phone: 765-5193
Braxton Democrat-Central 205 Main Street Sutton, WV 26601 Phone: 765-5555
(Kanawha County)
Charleston Daily Mail (PM) 1001 Virginia Street, East Charleston, WV 25301 Phone: 348-4830 FAX: 348-4847
The Charleston Gazette (AM) 1001 Virginia Street, East Charleston, WV 25301 Phone: 348-5140 FAX: 348-1233
Gazette-Mail (Saturday & Sunday) 1001 Virginia Street, East Charleston, WV 25301 Phone: 348-5100
West Virginia Beacon Digest 11 16 Smith Street Charleston, WV 25301 Phone: 340-4261
Highly Sensitive Confidential RESOURCE SECTION 3:12 (cont’d)
(Fayette County)
The Montgomery Herald (Wednesday) 406 Lee Street P. 0. Box 240 Montgomery, WV 25136 Phone: 442-4156
Fayette Tribune Main Street Oak Hill, WV 25901 Phone: 469-3373
(Lewis County)
The Weston Democrat P. 0. Box 968 Weston, WV 26452 Phone: 269-1600
(Lincoln County)
The Lincoln Journal (Wednesday) The Weekly News Sentinel (Wednesday) 338 Walnut Street Box 308 Hamlin, WV 25523 Phone: 824-5101 FAX 824-5240
(Mercer County)
Bluefield Daily Telegraph 928 Bluefield Avenue Bluefield, WV 24701 Phone: 327-2800 or 425-2185
Princeton Times 2101 Mercer Street Princeton, WV 24740 Phone: 425-8191
Highly Sensitive Confidential RESOURCE SECTION 3:12 (cont'd)
(Putnam County)
Hurricane Breeze (Thursday) 488 Hurricane Creek Road P. 0. Box 336 Hurricane, WV 25526 Phone: 562-9881
(Raleigh County)
Register-Herald 801 North Kanawha Street Beckley, WV 25801 Phone: 255-4400
(Summers County)
Hinton Daily News 210 Second Avenue Hinton, WV 25951 Phone: 466-0005
(Webster County)
The Webster Echo 219 Backfork Street Webster Springs, WV 26288 Phone: 847-5828
Webster Republican 219 Backfork Street Webster Springs, WV 26288 Phone: 847-5828
Highly Sensitive Confidentlal RESOURCE SECTION 3:14
County Government Officials
(Kanawha County)
Phyllis Gaston, Assessor 407 Virginia Street, East Charleston, WV 25301 Phone: 357-0250
Cathy Gatson, Circuit Clerk 11I Court Street Charleston, WV 25301 Phone: 357-0440
Kanawha County Circuit Court 11 I Court Street Charleston, WV 25301 Phone: 357-0369
Stephen J. Zoeller, County Administrator 409 Virginia Street, East Charleston, WV 25301 Phone: 357-0101
Alma King, County Clerk 409 Virginia Street, East Charleston, WV 25301 Phone: 357-01 30 Home: 343-5323
Kanawha County Commission 409 Virginia Street, East Charleston, WV 25301 Phone: 357-0100 W. Kent Carper Henry “Hoppy” Shores Louis Bloom - Commissioner Kanawha County Human Services 4190 Washington Street, West Charleston, WV 25302 Phone: 558-4098
Highly Sensitive Confidential GlOOOOOOl~OI09 RESOURCE SECTION 3:14 (cont‘d)
Kanawha County Magistrate Court 111 Court Street Charleston, WV 25301 Phone: 357-0400 Jack Kinder Burt Holbrook Kathy DeMarco Ward Harshbarger Pete Lopez Jack Pauley Chuck Ferrell Janie Moore Nancy Starks William Witherall
William C. Forbes, Prosecuting Attorney 111 Court Street Charleston, WV 25301 Phone: 357-0300 Home: 343-1606
Kanawha County Planning & Community Development 409 Virginia Street, East Charleston, WV 25301 Phone: 357-0570 Jack Lavander, President - Planning Commission Dave Bostic, Executive Planning Director K. E. “Poodle” Thomas, President - Regional Development Authority Robert W. Ritenour, Vice President - Planning Charlie MacQueen Wilma Davis Gene Gibson, Secretary Linda Petrella, Executive Planning Secretary
Bill White, Director Kanawha County Public Safety Division 409 Virginia Street, East Charleston, WV 25301 Phone: 357-0111
GlOOOOOOI~OIIO . Hlghly Sensitive Confidential RESOURCE SECTION 3:14 (cont’d)
David Tucker, Sheriff Kanawha County Courthouse 409 Virginia Street, East Charleston, WV 25301 Phone: 357-0200
(Putnam County)
D. W. Arthur, County Assessor Putnam County Courthouse Winfield, WV 25213 Phone: 586-0206
Harold Summers, County Clerk Putnam County Courthouse Winfield, WV 25213 Phone: 586-0202 Home: 586-9378
Putnam County Commission Putnarn County Courthouse Winfield, WV 25213 Phone: 586-0201 James Caruthers Stephen Hodges, Jr. Clinton Beaver
Putnam County Magistrate court Putnam County Courthouse Winfield, WV 25213 Phone: 586-0234 Brian Wood Kylene Dunlap Brown June Sovine
Mark A. Sorsaia, Prosecuting Attorney Putnam County Courthouse Winfield, WV 25213 Phone: 586-0205
Highly Sensitive Confidential RESOURCE SECTION 3:14 (cont’d)
Stan Farley, Sheriff Putnam County Courthouse Winfield, WV 25213 Phone: 586-0214
Marjorie Ryan, Director Putnam County Planning Commission P. 0. Box 185 Winfield, WV 25213 Phone: 586-0237
(Braxton County)
Terry Frame Braxton County Commission 109 Chestnut Street Sutton, WV 26601 Phone: 765-2835 Pager: 364-5544 Home: 765-2716
Evelyn Post Braxton County Commission Court House Main Street Sutton, WV 26601 Phone: 765-2835
Mike Chapman Braxton County Commission Court House Main Street Sutton, WV 26601 Phone: 765-2835 Home: 364-51 54 Harry L. White, President Braxton County Commission 136 Lee Street Gassaway, WV 26624 Phone: 765-2835
Roy Huffman Braxton County Commission Exchange, WV 26601 Phone: 765-2835 Home: 765-7616
Highly Sensitive Confidential RESOURCE SECTION 3:14 (cont’d)
Braxton County Health Department Sutton, WV 26601 Phone: 765-2851
(Lewis County)
Robert Rinehart Lewis County Commission 891 Terrace Avenue Weston, WV 26452 Phone: 269-4779
Samuel Hicks Lewis County Commission RR 2, Box F Jane Lew, WV 26378 Phone: 884-8173
Robert Conley, President Lewis County Commission RR 1, BOX 131-E Weston, WV 26452 Phone: 269-2629
Sheila Lewis County Administrator P. 0. Box 321 Jane Lew, WV 26378 Phone: 884-7620
(Webster County)
Larry Sandy Webster County Commission 5931 Webster Road P. 0. Box 191 Upper Glade, WV 26266 Home: 226-5484 Fax: 847-5780
William M. “Chuck” Armentrout Webster County Commission 306 South Union Street Webster Springs, WV 26288 Home: 847-7403 Fax: 847-4143 or 847-5780
Highly Sensitive Confidential RESOURCE SECTION 3:14 (cont’d)
Timothy C. Woody Webster County Commission HC 32, Box 204 Cleveland, WV 26215 Home: 493-6414 Fax: 493-6414 or 847-5780
(Mercer County)
John Anderson, President Mercer County Commission 1426 Main Street Princeton, WV 24740 Home: 425-4473 Office: 425-8612
Buddy Warden, Commissioner Mercer County Commission Mercer County Courthouse Princeton, WV 24740 Office: 487-8306
Joe Coeburn, Commissioner Mercer County Commission Mercer County Courthouse Princeton, WV 24740 Office: 487-8306
Karen Disibbio, Commissioner Mercer County Commission Mercer County Courthouse Princeton, WV 24740 Phone: 487-831 1
(Summers County)
Lonnie Mullins, President Summers County Commission 95 Pleasant Street Hinton, WV 25951 Home: 466-4480 Office: 466-4235
Highly Sensitive Confidential RESOURCE SECTION 3:14 (cont’d)
Clyde Grimmett, Commissioner Summers County Commission Rt. 1, Box 30 Hinton, WV 25951 Home: 466-2172 Office: 466-4235
Bill Lightner, Commissioner Summers County Commission P. 0. Box 180 Alderson, WV 24910 Home: 445-7217 Office: 466-7100
Jerry Berry, Commissioner Summers County Commission P. 0. Box 188 Hinton, WV 25951 Home: 466-5189
Richard Meador, Commissioner Summers County Commission P. 0. Box 37 Jumping Branch, WV 25969 Office: 466-3157
(Fayette County)
John L. Witt, President Fayette County Commission P. 0. Box 307 Fayetteville, WV 25840 Home: 574-0532 Office: 574-1200
Gene Carte, Commissioner Fayette County Commission P. 0. Box 307 Fayetteville, WV 25840 Home: 469-2663 Office: 574-1200
John Lopez, Commissioner Fayette County Commission P. 0. Box 307 Fayetteville, WV 25840 Home: Unlisted Office: 574-1200
Highly Sensitive Confidential I
RESOURCE SECTION 3:15
Governments -West Virginia and United States
West Virginia:
West Virginia State Capital Building 1800 Washington Street, East Charleston, WV 25305 Phone: 558-3456
Governor Joe Manchin Governor’s Mansion 1716 Kanawha Boulevard, East Charleston, WV 2531 1 Work: 558-2000 Residence: 348-3588
Attorney General Darrell McGraw Capital Building Phone: 558-2021
Secretary of State Betty Ireland Capital Building Phone: 558-6000
West Virginia Director of Emergency Services Capital Building Phone: 558-5380
West Virginia Workers’ Compensation 601 Morris Street Charleston, WV 25301 Phone: 1-800-642-9091
West Virginia Director of Natural Resources Capital Building Phone: 558-2754
United States:
United States Department of Health and Human Services Region Office 3535 Market Street Philadelphia, PA Phone: 215-596-6967
Highly Sensitive Confidential RESOURCE SECTION 3:16
Public Service Commisslon Officials
West Virginia Public Service Commission 201. Brooks Street P. 0. Box 821 Charleston, WV 25323 Phone: 1-800-344-51 13
Commissioners:
Jon W. McKinney, Chairman
R. Michael Shaw
Edward H. Staats
Highly Sensitive Confidential RESOURCE SECTION 317
Public Health Departments
West Virginia Department of Health & Human Resources Office of Environmental Health Services 1 Davis Square, Capitol and Washington Streets, Suite 200 Charleston, WV 25301-1798 Phone: 558-2981
West Virginia Bureau for Public Health i Office of Laboratory Services/State Hygienic Lab 167 1lth Avenue South Charleston, WV 25303 Phone: 558-3530
Kanawha-Charleston Public Health Department 108 Lee Street, East Charleston, WV 25301 Phone: 348-6821
Putnam County Health Department Director: Sam L. Henson 4237 State Route 34 Hurricane, WV 25526 Phone: 757-2541
The Charleston Sanitary Board General Manager: Dan Halloran P. 0. Box 1026 Charleston, WV 25224 Phone: 348-8136 Emergency: 348-6877
The Nitro Sanitary Board General Manager: Constance J. Stephens P. 0. Box 607 Nitro, WV 25143 Phone: 755-3669
The Poca Sanitary Board Chairman: Patrick Hill Route 62 North Poca, WV 25159 Phone: 755-3669
Highly Sensitive Confidential Gi0000001~0118 RESOURCE SECTION 3:17 (cont’d)
The South Charleston Sanltary Board General Manager: Carlton Lee #I Rockcrest Drive South Charleston, WV 25303 Phone: 768-4140
Braxton County Health Department Sutton, WV 26601 Phone: 765-2851
Lewis County Health Department 125 Court Street Weston, WV 26452 Phone: 269-8218
Webster County Health Department 125 Diana Drive Webster Springs, WV 26288 Phone: 847-5483
Mercer County Board of Health Bluefield Princeton Road Bluefield, WV 24740 Phone: 425-9511 or 325-3621
Montgomery Sanitary Board Wastewater Treatment Plant Montgomery, WV 25136 Phone: 442-8182
Fayette County Health Department Church Street Fayetteville, WV 25840 Phone: 574-1617
Highly Sensitive Confidential RESOURCE SECTION 3:18
Division of Environmental Protection
West Virginia Division of Environmental Protection 601 57Ih Street, SE Charleston, WV 25304 Phone: 926-0440
West Virginia DEP Water & Waste Management 601 57Ih Street, SE Charleston, WV 25304 Phone: 926-0495
WV Dam Emergencies and Pollution Spills 1-800-642-3074
Environmental Protection Agency
Unites States Environmental Protection Agency Region 111 (WV) 1650 Arch Street Philadelphia, PA 19103-2029 Citizen HotlinelHelp Desk - Phone: 215-814-5000 Phone: 1-800-438-2474 (When calling within the region)
US EPA - National Response Center (24-hour Spill Alert System) Phone: 1-800-424-8802 Also: Linda Marzulli (spill oversight) Phone: 1-215-81 4-3256
Other Environmental Agencies
West Virginia Department of Health & Human Resources Office of Environmental Engineering Service Division 1 Davis Square, Capitol and Washington Streets, Suite 200 Charleston, WV 25301-1798 Phone: 558-2981
1 Gl0000001~0120 Highly Sensitive Confidential RESOURCE SECTION 3:18 (cont’d)
West Virginia Bureau for Public Health Office of Laboratory ServicesIState Hygienic Lab 167 1lth Avenue South Charleston, W 25303 Phone: 558-3530
United States Corps of Engineers 502 Eighth Street Huntington, WV 25701 Phone: 399-5353 Phone: 1-866-502-2570(Toll free)
United States Coast Guard 1415 Sixth Avenue Huntington, WV 25701 Phone: 733-0198
Ohio River Valley Water Sanitation Commission (ORSANCO) 49 East Fourth Street, #815 Cincinnati, OH 45202 Phone: 513-231-7719
Highly Sensitive Confidential RESOURCE SECTION 3:19
(Highway) Department of Transportation
West Virginia Division of Highways Central Headquarters Capitol Complex, Building 5 Charleston, WV 25305 Phone: 1-800-642-9292 After Hours Radio Room: 348-3028 Commissioner: 558-3505 Traffic Engineering Division: 558-3722
West Virginia Division of Highways District One 1334 Smith Street Phone: 558-3001
Kanawha County Area Headquarters Chelyan: 558-3010 Elkview: 558-9155 N. Charleston: 744-3050 St. Albans: 727-5221 Cabin Creek (Rt. 61): 595-1313
West Virginia Department of Highways Route 4 Sutton, WV 26601 District Engineer: Frankie Belknap Phone: 364-5238
West Virginia Department of Highways 255 Depot Street Weston, WV 26452 District Engineer: Ron Hooton Phone: 269-0400 Emergency after hours: Hayes Cutright 472-6662 or Tom Freeman 457-5636
West Virginia Department of Highways 808 Point Mountain Road Webster Springs, WV 26288 County Supervisor: Butch Williams Phone: 847-2114
West Virginia Department of Highways Princeton, W 24740 Phone: 425-2155
I G10000001~0122 ,I Highly Sensitive Confidential RESOURCE SECTION 3:19 (cont'd)
West Virginia Department of Highways Forest Hill Road Hinton, WV 25951 Phone: 466-0106
West Virginia Department of Highways Oak Hill, WV 25901 Phone: 469-4341,465-1832'1-800-642-9292
Highly Sensitive Confidential RESOURCE SECTION 3:20
Utilities
Appalachian Power Company Manager: Jerry Vest 301 Virginia Street, East Charleston, WV 25301 Phone: 1-800-982-4237 Emergency or Power Outage: 1-800-982-4237
Bell Atlantic Telephone President: Dennis Bone 1500 MacCorkle Avenue, SE Charleston, WV 25314 Phone: 343-991 I
Columbia Gas Transmission Corporation President: Cathryn Abbott 1700 MacCorkle Avenue, SE P. 0. Box 1273 Charleston, WV 25325-1273 -Phone: 357-2000
Mountaineer Gas Corporation President: Richard Grant 414 Summers Street P. 0. Box 3152 Charleston, WV 25327 Phone: 347-9595
Dominion Hope Gas, Inc. 203 Enterprize Drive Gassaway, WV 26624 Phone: 364-8418
Allegheny Power Company State Street Gassaway, WV 26624 Phone: 1-800-255-3443
Allegheny Power Company 138 Baker Street Webster Springs, WV 26288 Phone; 1800-255-3443 Phone: 847-7002 or 7005
Highly Sensitive Confidential RESOURCE SECTION 3:20 (cont’d)
Frontier Communication (Telephone) Baker Street Webster Springs, WV 26288 Phone: 1-800-643-1496 Phone: 847-5070 Fax: 847-2539 Phone: 847-2115
Webster Springs Public Service Districl P. 0. Box 369 38 Clean Water Lane Webster Springs, WV 26288 Phone: 847-7119
Hope Gas, Inc. Elk Street Gassaway, WV 26624 Phone: 364-8418
Allegheny Power Company Old Route 33E Weston, WV 26452 Phone: 1-800-255-3443
Verizon Center Avenue Weston, WV 26452 Phone: 269-1011
Rapid Cable 6 Garton Plaza Weston, WV 26452 Phone: 269-6132
Appalachian Power Company 704 Bland Street Bluefield, WV 24701 Phone: 327-3511 or 1-800-425-8121
Bluefield Gas Company 602 Raleigh Street Bluefield, WV 24701 Phone: 327-7161
Citizens Communications 300 Bland Street Bluefield, WV 24701 Phone: 325-1501
Highly Sensitive Confidential RESOURCE SECTION 3:20 (cont’d)
West Virginia Power Gas Service Oak Hill, WV 25901 Phone: 466-3731 Emergency: 1-800-762-4080
Southern Public Service 402 Lee Street Montgomery, WV 25188 Phone: 442-231 1
West Virginia Power & Gas Service Oak Hill, WV 25901 Phone: 465-5677
Bell Atlantic Company Oak Hill, WV 25901
Highly Sensitive Confidential RESOURCE SECTION 3:21
Material Suppliers
Local:
C. I. Thornburg, Inc. 4034 Altizer Avenue Huntington, WV 25705 Phone: 523-3484 Afler Hours: Terry Cremeans, Branch Manager (Beeper: 528-1749)
Jab0 Supply 5164 Bradly Street Huntington, WV 25705 Phone: 736-8333 After Hours: 523-2008 or 733-2050
Hajoca 701 W. Washington St. P.O. Box 2668 Charleston, WV 25302-1803 Phone: 344-2556
Intrastate Suppliers:
West Virginia-American Water Company Kanawha Valley District 1600 Pennslyvania Ave. P. 0. Box 1906 Charleston, WV 25327 Phone: 353-6302 After Hours: 345-8660
Hughes Supply 2825 Fairlawn Ave. Dunbar, WV 25064 Phone: 768-0086
Ferguson Enterprises, Inc. 160 Spring St. Charleston, WV 25301-1027 Phone: 342-4784
WW Grainger 3000 71h Ave. W. Charleston, WV 25312-1731 Phone: 744-1383
Highly Sensitive Confidential RESOURCE SECTION 3:21 (cont’d)
Water Works Industrial Supply 2525 Guyan Avenue P. 0. Box 585 Huntington, WV 25710 Phone: 525-7888
West Virginia Water and Waste 4821 McClung Street Spring Hill, WV 25309 Phone: 768-0086
Highly Sensitive Confidential RESOURCE SECTION 3:22
Contractors - Labor & Equipment
C. J. Hughes Construction Company, Inc. 75 W. Third Avenue P. 0. Box 7305 Huntington, WV 25776 Phone: 522-3868 After Hours: 1-800-766-0613
Rover Construction, Inc. P. 0. Box 127 St. Albans, WV 25177 Phone: 759-2100
Tralyn P. 0. Box 278 Cabin Creek, WV 25035 Phone: 949-5721
Welding, Inc. 1712 Pennsylvania Avenue Charleston, WV 25302 Phone: 346-0763
Zinn Hoe Services Buckhannon, WV 26201 Phone: 472-7692
Flint Construction Company Route I9 Sutton, WV 26601
Kenton Meadows Company, Inc. Gassaway, WV 26624 Phone: 364-5151
West Virginia Pipeline, Inc. Twelvemile Road Princeton, WV 24740 Phone: 425-4053
Compton Construction Company lngleside Road Princeton, WV 24740 Phone: 487-3467
Highly Sensitive Confidential RESOURCE SECTION 3:22 (cont’d)
Orders Construction Company, Inc. 501 6Ih Avenue P. 0. Box 1448 St. Albans, WV 25177 Phone: 722-4237
Taylor & Stregel, Inc. 5715 Kanawha Turnpike South Charleston, WV 25303 Phone: 766-6566
Jennings Adkins Excavating Contractors, Inc. 5205 State Route 10 Barboursville, WV 25504 Phone: 736-8960 Steve Adkins, President, 633-7075
Highly Sensitive Confidential RESOURCE SECTION 3:23
Chlorine Emergency Response Teams
Brenntag MidSouth Chemical Company 319 First Street St. Albans, WV 25177 Phone: 727-4378 Plant Manager: 755-8622
FMC Corporation MacCorkle Avenue, SW & Rhodes Street Charleston, WV 25303 Phone: 746-1500
Chem Trec Emergency Response Number: 1-800-424-9300
Highly Sensitive Confidential RESOURCE SECTION 3:24
Assisting Laboratories
West Virginia Department of Environmental Health Services Drinking Water Division 815 Quarrier Street, Suite 814 Charleston, WV 25305 Phone: 558-1285
Belleville Laboratories 1115 S. Illinois Street Belleville, IL 612221 Phone: 618-235-3600 or 618-235-3607
C. T. & E. 1256 Greenbrier Street Charleston, WV 25311 Phone: 346-0725
Highly Sensitive Confidential RESOURCE SECTION 325
Transformers & Portable Generators
Transformers:
General Electric 306 MacCorkle Avenue, SE .Charleston, WV 25304 Phone: 345-5213
American Electric Power Company 704 Bland Street Bluefield, WV 24701 Phone: 327-3511 or 327-2319
Portable Generators:
Detroit Diesel Allison, Inc. Charleston Ordinance Center 3100 MacCorkle Avenue, SW South Charleston, WV 25303 Phone: 744-1511 After Hours: 1-800-642-3627
Generator & Starter Repair, Inc. 6240 MacCorkle Avenue, SW South Charleston, WV 25303 Phone: 768-7351
Rish Equipment Company Airport Road Bluefield, WV 24701 Phone: 327-5124 or 325-3698
Highly Sensitive Confidential G10000001-0133 RESOURCE SECTION 3:26
Divers
Commercial Diving, inc. #9 134th Street Chesapeake, WV 45315 Phone: 949-5771
Underwater Services P. 0.Box 268 Scott Depot, WV 25560 Phone: 757-9439
American inland Marine, Inc. Commercial Diving Service 1120 Rarig Avenue P. 0. Box 360568 Columbus, OH 43219 Phone: 614-258-2000
Lou Green, Inc. Route 2, Box 658 Leon, WV 25123 Phone: 458-1095
Highly Sensitive Confidential RESOURCE SECTION 3:27
Radio Service
Electronic Communications of West Virginia, lnc. 408 Old Goff Mountain Road Cross Lanes, WV 25313 Phone: 776-4091
Motorola Communications & Electronics, Inc. 329 Sixth Avenue South Charleston, WV 25303 Phone: 776-4076 Toll Free: 1-800-444-9090
Lloyd’s Electronics, Inc. P. 0. Box 98 351 Industrial Park Jane Lew, WV 26378 Phone: 1-800-488-0827 or 884-7819 Manager: Val Chambers
Highly Sensitive Confidential GlOflOflflOl-0135 RESOURCE SECTION 3:28
Water Haulers
Kanawha Valley Water Service P. 0. Box 5394 Charleston, WV 25361 Phone: 344-3642
Molt Shafer Bufflick Road P. 0. Box 546 Clendenin, WV 25045 Phone: 548-4688
Linden E. Fisher, I1 Cicerone Route, Box 65 Sissonville, WV 25320 Phone: 988-1295
Watterson's Water Hauling BOX137-8 Apple Grove, WV 25502 Phone: 576-2919
The Pool Place 1127 Mercer Street Princeton, WV 24740 Phone: 487-5058
Terry Lovejoy Barker Ridge Road Milton, WV 25541 762-2370
Highly Sensitive Confidential RESOURCE SECTION 329
Engineering Firms & Surveyors
U. S. Army Corp of Engineers 502 Eighth Street Huntington, WV 25701 Phone: 529-5253
Kelley, Gidley, Blair, & Wolfe, Inc. 500 Eagan Street Charleston, WV 25301 Phone: 345-0470
Triad Engineering, Inc. P. 0. Box 1435 St. Albans, WV 25177 Phone: 755-0721
Kelley, Gidley, Blair & Wolfe Route 4, Box 250-J2 Weston, WV 26452 Phone: 269-4212
Davis Land Surveying Court House Center Avenue Weston, WV 26452 Phone: 269-2252
Pentree, Inc. 1428 Main Street Princeton, WV 24740 Phone: 425-9581
Stafford Consultants, Inc. 1105% Mercer Street Princeton, WV 24740 Phone: 425-9555
Highly Sensitive Confidential RESOURCE SECTION 3:30
Raliroads
Amtrak 350 MacCorkle Avenue, SE Charleston, WV 25314 Phone: 1-800-872-7245 Station: 342-6766
CSX Transportation Freight Agent F Street and R&R South Charleston, WV 25303 Phone: 744-9495 Special Agent: 744-5601 Demurrage: 744-6271 Crew Caller: 744-9631 Car Foreman: 744-5831
CSX Transportations Phone: 744-5331
Union Pacific Railroad Company Phone: 1-800-544-3374
Amtrak Front Street Hinton, WV 25951 Phone: 466-1171
Chesapeake & Ohio Railway Company Hinton, WV 25951 Phone: 466-1268
Norfolk & Southern Railway Company 800 Princeton Avenue Bluefield, WV 24701 Phone: 325-4348
Highly Sensitive Confidential RESOURCE SECTION 3:31
Trucking Firms
ABF Freight System, Inc. #7 McJunkin Road Nitro, WV 25143 Phone: 755-2793
Allied Transportation Service Company, Inc. 20 26th Street Huntington, WV 25717 Phone: 1-800-842-2993 or 523-2144
Baria Trucking, lnc. & Garage 975 Virginia Street, West Charleston, WV 25302 Phone: 344-3351
BESL Transfer Route 2, South Ravenswood, WV 26164 Phone: 273-5376
Cantrell Motor Lines, Inc. 609 49th Street Charleston, WV 25304 Phone: 925-0563
Houff Freight Carriers Corporation 498 Goff Mountain Road Cross Lanes, WV 25313 Phone: 776-2620
Consolidated Freightways 2201 Sixth Avenue Charleston, WV 25312 Phone: 1-800-223-8380
Consolidated Freightways 1-64 & Hurricane Creek Road Hurricane, WV 25526 Phone: 562-7042
Consolidated Motor Express 909 Grant Street Bluefield, WV 24701 Phone: 327-3591
Highly Sensitive Confidential RESOURCE SECTION 3:31 (cont’d)
Conway Central Express US. Route 52 Sandusky Road South Point, OH Phone: 614-894-3859
Estes Express Lines 505 35th Street, West Charleston, WV 25312 Phone: 744-2195
Overnite Transportation, Inc. McJunkin Road Nitro, WV 25143 Phone: 755-9133
Pitt-Ohio Express, Inc. 131 Marshall Avenue Dunbar, WV 25064 Phone: 766-6884
PJAX Trucking, Inc. 159 Campbells Creek Road Charleston, WV 25306 Phone: 925-4743
Roadway Express, Inc. 2201 Sixth Avenue Charleston, WV 25312 Phone: 346-4497
Transportation Services, Inc. 2031 Lincoln Avenue St. Albans, WV 25177 Phone: 722-0442
Tri-State Air Cargo 2426 Route 60 Hurricane, WV 25526 Phone: 1-800-642-3989
Valley Transport, Inc. 4221 State Route 34 Hurricane, WV 25526 Phone: 757-2583
Highly Sensitive Confidential RESOURCE SECTION 3:31 (cont’d)
Yellow Freight Systems, Inc. 2292 Roxalana Road Dunbar, WV 25064 Phone: 744-1521
Overnite Transportation Company Route 1 Fairmont, WV 26554 Phone: 366-4640
Yellow Freight Systems, Inc. Route 76 Clarksburg, WV 26301 Phone: 1-800-352-1000
Consolidated Freightways, Inc. 768 Philippi Park Clarksburg, WV 26301 Phone: 624-9873
PIE Nationwide, Inc. Route 76 Bridgeport, WV 26330 Phone: 1-800-344-5037
Dille Motor Freight Route 50 Clarksburg, WV 26301 Phone: 623-3367
Overnite Transportation Company Bluefield Princeton Road Bluefield, WV 24701 Phone: 487-1414 or 325-3675
Treadway Trucking Rt. 16 North Oak Hill, WV 25901 Phone: 469-3434
Highly Sensitive Confidential RESOURCE SECTION 3:32
Air Service
Delta Airlines ASNComair Commuter Service Yeager Airport Phone: 342-6548; 1-800-282-3424; 1-800-354-9822
Northwest Airlink Commuter Service Yeager Airport Phone: 346-8617; 1-800-225-2525
United Airlines Express Yeager Airport Phone: 343-4731; 1-800-241-6522
US Airways Yeager Airport Reservations & Information: 1-800-428-4322 Baggage Information: 342-3822 Air Cargo: 346-4171 District Sales Office: 344-0537
Mercer County Airport U.S. Air Express Air Cargo & Baggage Phone: 327-6581
Raleigh County Memorial Airport Beckley, WV Phone: 255-0476
G10000001-0142 Hlghiy Sensitive Confidential RESOURCE SECTION 3:33
Community Organizations
American Red Cross Central West Virginia Chapter 1605 Virginia Street, East Charleston, WV 2531 1 Phone: 340-3650
Family Service of Kanawha Valley 922 Quarrier Street Charleston, WV 25301 Phone: 340-3676
Mental Health Association, Inc. 702% Lee Street, East Charleston, WV 25301 Phone: 340-3512
Multi-Cap 1007 Bigley Avenue Charleston, WV 25302 Phone: 342-6100
Salvation Army 301 Tennessee Avenue Charleston, WV 25302 Phone: 343-4548
Union Mission Ministries, Inc. Headquarters 700 South Park Road Charleston, WV 25304 Phone: 925-0366
Union Mission Ministries Crossroads-Shelter 503 Broad Street Charleston, WV 25301 Phone: 343-4352
YMCA 300 Hillcrest Drive Charleston, WV 25311 Phone: 340-3540
Highly Sensitive Confidential G10000001-0143 RESOURCE SECTION 3:33 (cont'd)
YMCA, West 3983 Teays Valley Road Hurricane, WV 25526 Phone: 757-0016
YWCA Sojourners 1114 Quarrier Street Charleston, WV 2531 1 Phone: 340-3554
YWCA Domestic Violence Program 11 14 Quarrier Street Charleston, WV 25311 Phone: 340-3550
Webster Springs Main Street Organization P. 0. Box 66 74 Main Street Webster Springs, WV 26288
American Red Cross 418 Federal Street Bluefield, WV 24701 Phone: 327-5017 or 325-6763
Princeton Salvation Army 300 Princeton Avenue Princeton, WV 24740 Phone: 425-2971
Bluefield Salvation Army 900 Highland Avenue Bluefield, WV 24701 Phone: 327-741 1
Bluefield Union Mission 2203 Bluefield Avenue Bluefield, WV 24701 Phone: 327-8167
YWCA 321 Hancock Street Bluefield, WV 24701 Phone: 325-7277
Highly Sensitive Confidential RESOURCE SECTION 3:33 (cont’d)
Loaves and Fishes 127 Ballengee Street Hinton, WV 25951 Phone: 466-21 10
American Red Cross Oak Hill, WV 25901 Phone: 469-4636 Emergency: 469-4132
Highly Sensitive Confidential RESOURCE SECTION 3:34
Security Guard & Patrol Service
Advance Security, Inc. 325 Sixth Avenue South Charleston, WV 25303 Phone: 744-4391
Allied Security, Inc. 1222 Leone Lane Dunbar, WV 25064 Phone: 768-1064
Burns International Security Services 405 Market Street Parkersburg, WV 26101 Phone: 422-2090
Guardsmark, Inc. 1031 Quarrier Street Charleston, WV 25301 Phone: 344-3689
Pinkerton Security & Investigation Services 1032 12th Street, West Huntington, WV 25701 Phone: 697-4502
Professional Security Police Patrol of West Virginia St. Albans, WV 25177 Phone: 768-2253
Protective Security Services, Inc. 206 6th Avenue South Charleston, WV 25303 Phone: 744-4209
Robinson Associates, Inc. 824 Cross Lanes Drive Cross Lanes, WV 25313 Phone: 776-6520
Highly Sensitive Confidential RESOURCE SECTION 334 (cont’d)
Security American, lnc. 5407 MacCorkle Avenue, SE Charleston, WV 25304 Phone: 925-4747
Security One 5701 MacCorkle Avenue, SW South Charleston, WV 25303 Phone: 768-6652
Security Services & Investigations, Inc. P. 0. Box 1466 Logan, WV 25601 Phone: 344-5516; 239-2086
Wackenhut Corporation 344% MacCorkle Avenue, SW South Charleston, WV 25303 Phone: 744-4431
Highly Sensitive Confidential G100000Dl-0147 RESOURCE SECTION 3:35
Local Emergency Planning Committees
KanawhalPutnam Emergency Planning Committee 415% D Street P. 0. Box 8158 South Charleston, West Virginia 25303-0158 (304) 414- 3699
CabellNVayne Local Emergency Planning Committee Cabell County Courthouse 750 5'h Avenue, Suite 300 Huntington, West Virginia 25701 (304) 526-9800
Summers County Local Emergency Planning Committee Contact: Lonnie Mullins P. 0. Box 97 Hinton, West Virginia 25951 (304) 466-5613
LewislUpshur Local Emergency Planning Committee P. 0. Box 2598 Buckhannon, West Virginia 26201
Webster County Local Emergency Planning Committee 324 Miller Mountain Drive, Suite A Webster Springs, WV 26288
Fayette County Local Emergency Planning Committee 1853 Main Street, East Oak Hill, WV 25901
Braxton County Local Emergency Planning Committee 495 Old Turnpike Road Sutton, WV 26601
Mercer County Local Emergency Planning Committee 208 North First Street Princeton, WV 24740
Highly Sensitive Confidential G10000001~0148 ' @AMERICANWATER 2010 Company Confidential AMERICAN WATER Practice Name: Facility Security Coordinator Practice Functional Operations - Service Delivery - OperatiORal Risk Area: Manaaement Practice Number:
PURPOSE The objective of this practice is to ensure that American Water Works Company, Inc. and its regulated subsidiaries, including, for purposes of this practice, American Water Works Service Company, Inc. (together "American Water" or the "Company") have defined the operational responsibilities and procedures for the Facility Security coordinator (FSC)designation in accordance with the referenced policy. This practice includes information about: 0 Interacting with the American Waters Security Integrators * Reporting suspicious activity or security incidents a Coordination and adherence with security audits and periodic site security reviews
APPLlCABlLlTY The Facility Security Coordinator Practice supports the American Water Physical Security Policy.
PRACTICE 1. Facility Security Coordinator Responsibilities ir
for security related issues at the facilities designated 1.3. The FSC shall ensure that their designated facilities are in compliance with all security procedures relating to the facility
to ensure accuracy. 1.5. The FSC shall maintain
1 6. The FSC is res onsible for reporting based on established 1.7. at their designated facilities nd employees are appropriately trained on use of the
lhta Center... .. Phvsical Securhv Practice~ 1 Of 3 Operations - Service Del.ven, - Operational Risk Ma~gemenl Sponsor.-, bate Adopted November 26 2007
Confidential @AMERICANWATER 2010 Company Conffiential AMERICAN WATER 2.
following number
upport is available
ORGANIZATIONAL RESPONSIBILITIES or managing the overall security at the facilities II provide guidance, required. In addition the direct the FSC on the ap te
REPORTING IMETRICS The Operational Risk Management is responsible for ensuring that each FSC is properly trained and understands the security technology deployed at their facilities. REFERENCES -y -y DEFINITIONS I-Any =system other than the
RNIEW/UPDATE This practice will be reviewed no more than every 3 years and updated as necessary.
Title 8 Functional Area
-Operational Risk Maragemen!
Confidential G10000288-0002 @AMERICANWATER 2010 Company Confidential
Center Secunty NER Scott Para Manager, Security & Bridgewater, NJ Co-Lead Event Management :unctional Reviewers:
Original Adopted: November 26,2007
Revised Adopted: August 1, 2010
Date of Last Review: August 1, 201 1
bta Center Physical Security Practice 3 Of 3 Operatio -Operational Risk Management Sponsor
Confidential G10000288-0003 @AMERICANWATER 201 1 Company Confidential AMERICAN WATER Practice Name: Finished Water Storage Security Practice Functional Operational Risk Management
PURPOSE The objective of this practice is to ensure that American Water Works Company, Inc. and its controlled subsidiaries (together “American Water or the “Company”) have a defined engineering standard for security controls on finished water storage tanks. The engineering standard is necessary to accurately demonstrate the required security controls of finished water storage tanks to consultants and water company staff involved in maintaining, modifying and installing such controls. This practice balances the operational needs with the security requirements for effective risk reduction. Alternative designs or modifications must be evaluated and approved by Engineering and Operations Security.
APPLICABILITY This practice supports the Physical Security Policy.
Highly
Fidshed Water Storage SecurRv Pfactii
Highly Sensitive Confidential G l0000289~0001 @AMERICANWATER 201 1 Company Confidential AMEBICAN-WATEL
e
Finished Water Storage Security Practice
Highly Sensitive Confidential G10000289-0002 @AMERICANWATER 201 1 Company Confdential AMERICAN WATER ORGANIZATIONAL RESPONSIBILITIES State operations and engineering staff are responsible to ensure implementation of this Practice. Operational Risk Management is responsible to coordinate this Practice and review and approve alternative designs.
REPORTING METRICS I j None
REFERENCES Phvsical Securitv Policy American Water Works Association IAWWA) I American Societv of Civil Enaineers (ASCE) Guidelines for Phvsical Securitv of Water Utilities American Society of Industria! Security (ASIS) Protection of Assets Manual (POA)
1 Highly Sensitive Confidential Information 1
._.l.l_l__.l._._._.__._I._.__._._.__._._. i ~ ~ .....___._._._._C__...... -~..-.....~.....~....,~...-~ ._.l.l_l__.l._._._.__._I._.__._._.__._._. ~ 1 REVIEWNPDATE This Practice will be reviewed every 3 years and updated as necessary.
Operating Office Location Reviewed Name Title 8 Functional Area Unit (City, ST) New Jersey James Scott Sr. Engineering Project Delran, NJ m Manager Business Ken Giannone Sr. Construction Mt. Laurel, NJ 0 Center Engineer California Kevin Kelley Project Manager Sacremento, CA
Operations Paul Ferla Strategic Buyer, Mt. Laurel, NJ 0 Services Procurement Missouri Mark Griffin Engineer Creve Couer, MO m
Firishec Water Storage Secuity Practice Operatio Sponsor
Highly Sensitive Confidential G10000289-0003 @AMERICANWATER 201 1 Company Confidential AMERICAN WATER
Customer Vice President Alton, IL 0 Service Meg Neafsey Customer Service Center Eastern Director, Customer and Voo,.,,ees, NJ Andrew 81 Division Operations support
Original Adopted: 03/25/2011
Revised Adopted: 03/25/2011
Date of Last Review: 03/25/2011
Finished Water Storage secwity Practice Operalio Reased Dale Adopted 05125/2011 sponsor -
Highly Sensitive Confidential G10000289-0004 i itiv n I
~ ~ Highly Sensitive Confidential G10000289-0005 ...... -......
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~ ~ Highly Sensitive Confidential G10000289~0007 I
~ - Highly Sensitive Confidential G10000289-0008 V
Highly Sensitive Confidential G10000289-0009 f
” ~ G10000289~0010 Highly Sensitive Confidential n n n ti
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Practice Name: Generator Maintenance Practice Functional Area: Operations - Service Delivery - Maintenance Practice Number:
PURPOSE
This practice addresses the standard procedures for maintenance and testing of ali Generators. The procedures included are to be used as a guide to establish and maintain an effective generator maintenance program including preventive/conditionedbased activities. The intent of the procedures in this practice is to complement the manufacturer's recommended maintenance procedures. Maintenance plans for all generators and associated equipment as listed in this document, while in a warranty period, should include the manufacturer's recommended operating and preventive maintenance procedures. A well-planned program of Condition Assessment and Preventive Maintenance should be integral to the design of an on-site power system. Failure of a standby generator set to start and run could lead to loss of life, personal injury, property damage and loss of business income. Failure to start and run due to low battery charge because of improper maintenance is the most common type of failure. A comprehensive program carried out on a scheduled basis by qualified persons can prevent such failures and their possible consequences. The maintenance and service programs that most generator set distributors offer on a contract basis should be considered. Typically, they include performance of scheduled maintenance, repairs, parts replacement and service documentation. The maintenance procedures in this practice include scheduled tests and inspection of equipment to assess equipment condition. Timely maintenance decisions based upon actual equipment condition will reduce costs. hazards and loss of production time associated with equipment failure. In addition, the inspection and test data can be utilized for planning and budgeting purposes.
APPLICABILITY This Practice supports the Sfrafeav:Asset Maintenance Manaoemenf. It is to be applied at all the Service Delivery facilities of American Water Works Company, lnc. and its regulated subsidiaries, including for the purposes of this practice, American Water Works Service Company, Inc. (together "American Water, "AW, or the "Company") for both water and wastewater operations. This Practice may also be applied and adapted at an operations or service offering provided by AW or its controlled subsidiaries under contract. The applicable AW contract manager will determine if this practice and any of the referenced procedures are appropriate afler giving consideration to the priorities of the specific client and the risks to AW. The procedures and task frequencies (together with maintenance programs), and maintenance data and documents, are intended to be entered in the Computerized Maintenance Management Systems (CMMS), refer to Pmcfice: Computerized Mainfenance Management Systems. Some locations may have limitations on the annual run time for the generator governed by the authority or regulatory body having jurisdiction (Le.; air pollution control permits). At these locations
Generator Maintenance Practice Oprations - Service Delivery -Maintenance Pradce Sponsor: Raymond J. Delo
Confidential G10000290-0001 @AMERICANWATER 2010 Company Confidential AMERICAN WAER the tests and exercise times called out for in the practice may have to be modified to accommodate the permit and regulations requirements. pmcncg r the
shotild be Bated mine1 should be performed on devices following an
enerator sets that opera should be on the basis o
Implementation on the operational
r
meet the -ban to should be-and responsible for the -prior to
Data Collection I Record Keeping
All test records shall be field completed as tests and inspections are completed. The original hard copy or electronic copy is to be filed at the facility where the particular generator files are located. Copies are to be sent to the asset owner.
Generator Maintenance Practice 20135 Operations - Service Delivery -Maintenance Pradice Sponsor: Raymond J. Delo
Confidential G10000290~0002 @AMERICANWATER 201 0 Company Confclential AMERICAN WATER Test result documents are to be "attached to the asset or the associated work order in the company CMMS. All the necessary tables, guides, and test forms are provided as part of the maintenance standards. (See Appendices list in Procedures and Guidelines)
Maintenance Tasks B Frequency Table
r re a -of
aremfro within AW. were followed to complete the
4 1-for thtsmof- and rom them(refer to
Generator Maintenance Practice 3 of 35 Oprations - Service Delivery -Maintenance Practice Sponsor: Raymond J. Delo Date Adopted 02102/2010
Confidential G10000290~0003 @AMERICANWATER 2010 Company Confidential AMERICAN WATER
40f35 Generator Maintenance Practice Operations SeNice Delivery Maintenance - - Date Adopted: 02M2ROI Pradw Spnsor: Raymond J. Del0 0
Confidential G10000290-0004 @AMERICANWATER 2010 Company Confidential
Generator Maintenance PmGtice Operations - Service Delivery - Maintenance Practice Sponsor: Raymond J. Deio
Confidential @AMERICANWATER 2010 Company Confdential AMERICAN WATER
Confidential @AMERICANWATER 2010 Company Confidential AMENCAN WATER
For an exdanauon on determlnm refer to- - ~ on components
Example there IS no need t -machine that IS etc) The equipment IS
The -will
Generator Maintenance Practice 7 of Operations - Senice Delivery - Maintenance 35 Pradice Sponsor: Raymond J. Deb
Confidential G10000290~0007 @AMERICANWATER 201 0 Company Confidential AMERICAN WATER -Generators are most commonly used and are
as needed and/or- by the
Procedures 8 Guidelines
600 volts and below. Includes visual, physical . .-. . tion data. Contact adjustments (from Motor Starters, 1 Breaker Mlechanica' I Switchgear and Protective Relays standard) I I nw Vnltano. ~- Circuit I Eauioment~...,~~~~.~~ 600~ volts ~ ~ and below. Includes trio cuwes data and I 1 Breaker Electrical Test I device type. Trip settings and electrical test results (from I 29 I Data 1 Motor Starters, Switchgear and Protective Relays standard). I ] Equipment 600 volts and below. Includes summary data for 1 Low Voltage Circuit van& Circuit Breakers. i.e. Breaker type, OL type, Rating 30 Breaker Settings (from Motor Starters, Switchgear and Protective Relays standard). .. Protective relay settings (from Motor Starters, Switchgear and 3, Relay Test Protective Relays standard).
Confidential G10000290~0008 @AMERICANWATER 2010 Company Confidential AMERICAN WATER
Test and Inspection Form Index
Form Name Descriptlon Page
Relay and Trip Settings Protective relay and trip settings 32 0 600 Volt Cable Test Includes test data (from Motor Starters, Switchgear and - 33 Form Protective Relays standard). - Battery system Includes test data 34 Maintenance Report Generator check list complete system check list 35
Safety See Appendix D
ORGANIZATIONAL RESPONSIBILITIES
REPORTING I METRICS
Tracking and reporting of these metrics is expected to be produced by the CMMS and may not be feasible in the absence of a CMMS. These metrics should be measured as the CMMS tool becomes available or sooner if reasonable manual methods are available.
Implementation and Adoption Indicators:
Generator Maintenance Practice Opratbns - Sewice Delivery -Maintenance Pradii Sponsor: Raymond J. Delo
Confidential @AMERICANWATER 2010 Company Confidential AMERICAN WATER Process Performance Indicators: .Primary:
. for the-to ensure that this mf
m-The-ofa-of as listed in this practice that in a that =more than a total of penod This 1s- to ensure that -from themof activities
REFERENCES m: Strateav: Asset Maintenance Manauement Strafwl! Practice: Reliability Centered Maintenance [UNDER DE VELOPMENV Practice: Motor starters, switchuear and protective ft?lavs Practice: Computerized Maintenance Management Systems [UNDER DEVELOPMENU Health & Safetv Procedures and Aawndices Fxternal: Electrical Apparatus Service Association (EASA): National Fire Protection Association (NFPA):
Generator Maintenance Practice 10Of35 Operations - Servioe Oelivev - Maintenanoe Pradi Sponsor: Raymond J. Oelo
Confidential G10000290~0010 QAMERICAN WATER 2010 Company Confidential AMERICAN WATER Standard 708: Recommended Practice for Electrical Equipment Maintenance Standard 70: National Electric Code (NEC) Standard 70E: Electrical Safety Requirements for Employee Workplaces. Standard 110: Standard for Emergency and Standby Power Systems American National Standards Institute (ANSI): National Electrical Manufacturers Association (NEMA): NEMA MG 2-2001 National Electrical Testing Association (NETA): ANSVNEMA PB.l-2002 general instructions for the installation, operation and maintenance of panel boards rated 600v or less ANSVNEMA AB 4-2001 Guidelines for preventative maintenance of molded case circuit breakers ANSVNETA MTS-2007 Standards for Maintenance testing and specifications for electrical power distribution and equipment NETA 2007 Acceptance testing Occupation Safety and Health Administration (OSHA): Manual - Health & Safety; General industry electrical standards in Subpart S of Part 1910; Electrical safety standards for the construction industry, in 29 CFR 1926, Subpart K.
DEFINITIONS Not Used
Generator Maintenance Practice 11 0135 Operations - Service Delivery - Maintenance Pradice Sponsor: Raymond J. Delo Dale Aaopea 02I02RO10
Confidential G10000290-0011 @AMERICANWATER 2010 Company Confidential AMERICAN WATER
REVIEW IUPDATE This practice is to be reviewed within 12 months of the original approval date. At that review, the timeframe of next review will be determined, not to exceed 3 years from the date of the review approval.
Office Location Operating Name Title & Functional Area Role Unit (City, ST) Business Center Raymond J Delo Sr. Director - Maintenance Service Hershey, PA Sponsor Western Neil Meyw DirectorMaintenance Western Rosemead, CA I Lead O&M Manager Best Operating Business Center Gary J Coleman Practices - Voorhees, NJ Member
Location Operating Name Title & Functional Area Office Reviewed Unit (City, ST) Eastern Ken Buczek Director - Production Gary, IN 0 Eastern Dillard Griffin Superintendent - Production Lexington, KY 0 Eastern I Mark Zinnanti I Superintendent - Production I Chattanooga, TN 0 Superintendent - Production
Generator Mainlenance Pradice Operations - Servioe Delivery - Maintenance Pradice Sponsor: Raymond J. Delo
Confidential G10000290~0012 @AMERICANWATER 2010 Company Confidential
Operating Mice Location Reviewed Name Title B Functional Area Unit (City, ST) Pennsylvania Doug DeArment Superintendent -Operations Wyomissing, PA El 1 1 Director - Production IMcMurray,PA I El I 1 Director - Production I St. Louis, MO In1
Western Craig Evans Supervisor - Operations Monterey, CA 0 Western Mike Jackson Manager - Production Belleville, IL El
Operating Wice Location Approved Unit Name Title B Functional Area (Citv. ST) irector, Customer 8, Operational
Original Adopted: February 02,2010
Revised Adopted: Not Applicable
Date of Last Review: Not Applicable
Generator Maintenance Pmctm Opratms .- Seruhp Delivery - Mainlenanm PradlCe Sponsor Raymond J De10
Confidential Gl0000290~0013 @AMERICANWATER 2010 Company Confidential AMENCAN WATER APPENDIX -A A. Mechanical. Visual and Audible InsDections Inspections include but are not limited to the following:
, follow the manufacturer's
Controls/Contrd Panel
f.
g. nd h.
A.7
A.8
Generator Maintenance Practice 14of35 Operations - Service Delivery - Maintenance Practice Sponsor: Raymond J. Deb
Confidential Gl0000290~0014 @AMERICAN WATER 2010 Company Confidential AMERICAN WATER
A.15 A.16 A.17 A.18
A.19 A.20 A.21 A.22 A.23 A.24 A.25 A.26 A.27
-ml;; -ml;; on a standard-
Generator Maintenance Practice Operations - Service Delivery - Maintenanoe Pradlce Sponsor Raymond J Delo
Confidential G10000290~0015 @AMERICANWATER 2010 Company Confdential AMERlCAN WATER
om operate to
if necessary/applicable.
are indicated,
9.
h.
I. from while under
0
Generator Maintenance Practice Operations- Service Delivery - Maintenance Pradice Sponsor: Raymond J. Del0
Confidential G10000290~0016 @AMERICAN WATER 2010 Company Confclential AMENCAN WATER
I. i.
A.32
A.33
A 34 l-ican be-- Follow recommend =above sets have- f each-should be by means of .and/or measurements
A 35 -for-land-and-the- A 36 Dobe- for -1 A 37 -for- in themand-of the- A.38 -h- and A 39 A 40 A.41
system as needed.
A 51 Checmfor-and-] When replaced,=must replaced, as needed,-
Generator Maintenance Practice Operations - Service Delivery -Maintenance Practice Spnsor: Raymond J. Deb
Confidential @AMERICANWATER 2010 Company Confidential AMERICAN WATER
for proper operation, if applicable
and
replace as needed
t American Water's
at American Water's
at American Water's
and other related parts
at American Water's
at American Water's
Oprations - Service Delivery -Maintenance Pradice Spomor: Raymond J. Deb
Confidential G10000290-0018 @AMERICANWATER 2010 Company Confidential AMENCAN WATER
A 78
-1should be performed dunngl-
A 80
for obviou- A 82 -formand general condition A 83 mperations of-if applicable and general condition replace as
A86 "and- A87 -and- A 88 Take-fo-for the following parameters
A 89 -and I =based on and manufacturers- A.90 Check-for the following and record: a. b. C. d.
Generator Maintenance Practice 190f35 Operatbns - Service Delivery -Maintenance Practice Sponsor: Raymond J. Del0
Confidential GID000290-0019 QAMERICAN WATER 2010 Company Confidential
e. and to AW
nd
and record before
used. Note: In certain locations
on each unit as needed
-A 99 shall be checked for,-lshall A 100- forth--should be properly =in both the
Generator Maintenance Pradice Operations - Service Delivery - Maintenance PradiSponsor: Raymond J. Delo Date Adopted: 021021201 0
Confidential G10000290-0020 @AMERICAN WATER 2010 Company Confidential AMERICAN WATER
A.103
A.104
-Misc. and recorded in the
WARNING1 ENSURE THAT c-- A 109 meverymor- as needed A 110 for determining the- of any by the-(see-for more details on application and testing methods):
A.lll A.112 by the inspections. (See more details on application and testing methods)
Generator Maintenance Practice 21 Of 35 Operations - Servic? Delivery - Maintenance Practice Sponsor: Raymond J. Del0 Date Adopted 021Mi2010
Confidential GlOOOO290-0021 @AMERICAN WATER 2010 Company Confidential AMERICAN WATER
B.
liness and physical general condition where
B.6 Verify proper
B9
B 10
6.11
8.12
which are conne
rm adjustments as required
Generator Maintenance PractlCe opratms - Service Delivery - Maintenance Pradlce Spwor Raymond J Delo
G10000290-0022 Confidential @AMERICAN WATER 2010 Company Confdential * AMERICAN WATER B 13 Electncal -should be in acc The obtained results and should not be less than The recommended /-test results indould be corrected t-and read as
0 14
Thel-for- is a-whose effective
with- IS a - . but in no case
- Generator Maintenance Practice 230f35 Operations - Sewice Delivery - Maintenanoe Pradice Sponsor: Raymond J. Delo
Confidential G10000290~0023 @AMERICANWATER 2010 Company Confdential AMEEUCANWATER
Confidential G10000290-0024 @AMERICAN WATER 2010 Company Confidential AMERICAN WATER the machine, whichever IS all other Unless othewse staled, the rated
and the
retain a the
nd, in many cases, the for the charge td-
In in in
Generator Maintenance Practice Operations - Service Delivery - Maintenance Practii Sponsor: Raymond J. Deio
Confidential G10000290-0025 @AMERICANWATER 2010 Company Confidential AMERICAN WATER
APPENDIX - C REPORTS - Contractor shall provide a copy of original maintenance check sheet and a detailed summary report for each site, typed and able to be sent electronically. Hand-written reports alone are unacceptable, but may be included with formal report. Report shall include all pertinent information from engine (i.e., serial number, make, model, type, hour meter, station location) and details of above work performed. Report shall be received by a site contact within five business days of service. The report should list any repairs or any additional work, which is needed along with respective estimated costs.
Generator Maintenance Practice Opeations - Sewkx Delivery -Maintenance Praaii Sponsor: Raymond J. Delo
Confidential G10000290-0026 @AMERICANWATER 2010 Company Confidential AMERICAN WATER
that must be- in are: of the-to them
followed according t
,~.._..I
with no less than
b All- t be -or -so that t c -Themshall -that all-are lpndin a
before-
not allowing in excess of is
Generator Maintenance Practice 27 of 35 Oprations - Service Delively - Maintenance PradiSponsor: Raymond J. Deio Date Adopted 0~1o~Oio
Confidential G10000290-0027 @AMERICAN WATER 2010 Company Confidential AMERICAN WATER
Plant / Localion Date Equipment ID Tested By
I INSPECllONS
i 1
I_ .. . .
Generator Maintenance Pradice Operations - Service Delivery - Maintenance Practice Spnror: Raymond J. Delo
Confidential G10000290-0028 @AMERICANWATER 2010 Company Confidential * AMERICAN WATER
Generator Maintenance Practice Operations - Service Delivery -Maintenance Pradice Sponsor: Raymond J. Deio
Confidential G10000290-0029 @AMERICANWATER 2010 Company Confidential AMERICAN WATER
Facility f Plant' Tested BY -~ ______- Date:
___I__ __ -- Comments:
Generator Maintenance Practice 300f35 operations- SeNkz? Delivery - Maintenance pradii Sponsor: Raymond J. Delo
Confidential @AMERICANWATER 2010 Company Confidential AMERICAN WATER
i
I
Generator Maintenance Praclics Operations - Service Delivery - MaintenanOe Pradice Spomor: Raymond J. Deio
Confidential QAMERICAN WATER 2009 Company Confidential AMERICAN WATER
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Generator Maintenance Practice Operations - Service Deliiety -Maintenance Pradice Sponsor: Raymond J. Dei0
Confidential G10000290-0032 @AMERICANWATER 2009 Company Confidential AMERICAN WATER
Generator MaintenanOe Padice Oprations- Service Delivery - Maintenance Pradim Sponsor: Raymond J. Deb
Confidential G10000290Q033 OAMERICAN WATER 2009 Company Confidential AMERICANWATER
Facility I locaf~on Tesfed By. - _-- Model # Install Dale
Generator Makrtenance Pradce Operatkm - Service DelNely - Maintenance Pra4ice Sponsor: Raymond J. Oelo
Confidential G10000290-0034 @AMERICANWATER 2009 Company Confdential
I -INFORIAATION -INFORMATION I
Generator Maintenance Pradice Operations - Service Delivery - Maintenance Practice Sponsor: Raymond J. Del0
Confidential G10000290-0035 @AMERICANWATER 201 1 Company Confidential Ahas~lc~WATER Practlce Name: Incident and Event Management Practice Functiinal Area: Operations - Operational Risk Management Practice Number: PURPOSE The objective of this practice is to ensure that American Water Works Company, Inc. and its regulated subsidiaries, including, for purposes of this practice, American Water Works Service Company, Inc. (together "American Water" or the "Company") have defined procedures to effectively manage incidents and events. This Practice complies with the National Incident Management System (NIMS). APPLICABILITY This practice supports the Physical Security Policy and the Emergency Response efforts of the Operational Risk Management (ORM) department. PmcncE 1. Overview State operations and functional areas should prepare specific incident management procedures that are compliant with this Practice and provide specific and adequate arrangement for; Safety management (e.g. people, environment, product, property) Business continuity (e.g. repair of damaged assets, restoration of service) Interactions with clients, regulators and other key stakeholders * Incident assessment and reporting arrangements that comply with established reporting thresholds and processes Incorporationof the National Incident Management System (NIMS), and the lncident Command System (ICs) The "Strategy Options Pack" provides standard ICs and American Water Incident Management fons to assist in documenting and managing resources and operations of the incident or event. This information should be augmented at the earliest opportunity to address those risks that, because of their nature, require more detailed measures and emergency plans. 2. Adaptation by State Operations
0 The procedures should be adopted by American Water state business units and functions with appropriate training and pre-coordinated plans established as appropriate to the risks evident within their area of responsibility and to suit local needs. However, as some parts of the procedures support essential interactions during major incidents, care should be taken to maintain consistency between corporate and business unit plans, specifically;
lnddent and Event Manaaemenl Practice Operations. OperationaiRisk Management Sponsor:
Confidential @AMERICANWATER 201 1 Company Confidential AMERICAN WATER The four level American Water incident scale The principal incident support team roles (e.g. incident owner, incident commander) The criteria for incidents or events that must be reported to internal or external organizations NlMS should be incorporated into Emergency Response Plans, Business Continuity Plans, and Emergency Action Plans and included in the plan training efforts. 2. Training e Operatiws management is responsible to ensure employees who may be involved in an incident or event are trained on the Incident and Event Management Procedures, NIMS, and ICs. The following criterion establishes a recommended level of training for employees based on the potential level of involvement in an incident or event. The training- criterion is consistent with NlMS training requirements. COURSE COURSE DESCRIPTION EMPLOYEE TRAINING S-700:National This course introduces and overviews the This course should be ncident Management National Incident Management System (NIMS). provided to all employees System (NIMS), An NlMS provides a consistent nationwide template who may Participate or be ntroduction to enable all government, privatesector, and involved in an incident or nongovernmental organizations to work together event. during domestic incidents. CS800: National Describe the purpose of the NRP. Locate This course should only be iesponse Plan - An informationwithin the NRP. Descn’be the roles considered for employees ntroduction and responsibilities of entities as specified in the who have extensive NRP. Identify the organizational structure used experience with ICs and may for NRP coordination. Describe the field-level be in a supervisory role of organizations and teams activated under the large complex incidents. NRP. Identify incident management activities addressed by NRP. s- 100.pw: Introduces the Incident Command System (ICs) This course should be ntroductionto the and provides the foundation for higher level ICs provided to all employees ncident Command training. This course describes the history, who may participate or be System for Public features and principles, and organizational involved in an incident or Norks Personnel structure of the Incident Command System. It event. also explains the relationship between ICs and the National Incident Management System (NIMS). This course uses the same objectives and content as other ICs 100 courses with public works examples and exercises.
lnddent and Event Namgement Practice Operatio Management sp-r
Confidential @AMERICANWATER 201 1 Company Confidential
ICs-200: ICs for Designed to enable personnel to operate This course should be Single Resources and efficiently during an incident or event within the provided to any employee Initial Action Incidents Incident Command System (ICs). ICS-200 who may in a supervisory provides training on and resources for personnel position in an incident or who are likely to assume a supervisory position event. (e,g, Incident within the ICs. Commander, Section Chief, Functional Lead) i ICs-300: Intermediate Describe how the NlMS Command and This course should be ICs for Expanding Management component supports the provided to any employee Incidents management of expanding incidents. Describe who may be in a supervisory the incidentlevent management process for position of a large complex expanding incidents and supervisors as incident or event. prescribed by the Incident Command System. Implement the incident management process on a simulated Type 3 incident. Develop an lncidenl Action Plan for a simulated incident. ICS-400: Advanced Describe how the NlMS Command and This course should only be ICs Command and Management component supports the considered for employees General Staff- management of expanding incidents. Describe who have extensive Complex Incidents the incidenffevent management process for experience with ICs and ma! largescale organization development; roles and be in a supervisory role of relationships of the primary staff: the planning, large complex incidents. operational, logistical and fiscal considerations related to large and complex incidentlevent management. Implement the application of Area Command and the importance of interagency coordinationon complex incidentdevents. ICs for The course is designed to provide a high level This course should be Executives/Senior overview of the Incident Command System. provided to all senior Officials (G402) management staff.
ORGANIZATIONAL RESPONSIBILITIES The state operations Senior Management Team (e.g. Vice President, Director, and Manager of Operations) is responsible to administer this practice. The local operations District Managers, Superintendents, and Supervisors, are responsible to train employees on this practice to ensure compliance. The ORM Department is responsible for coordination and updating of this Practice, establishing training curriculum and providing support to state operations in the delivery of the training. REPORTING I METRICS None REFERENCES Strategy Options Pack lnadent and EarlMaMaement Practice 30F15 Operatio ~anageient Sponsor
Confidential G10000291~0003 @AMERICANWATER 201 1 Company Confdential AMEMCAN WATER
DEFINITIONS Documentation Officer - An individual assigned to document and record all activities, meetings associated with the incident or event. Collects copies of all documents produced for the incident or event and logs all CONeSpondenCe. Reports to the Incident Commander and is a member of the command staff. Emergency Operations Center (EOC) -A fixed location from where strategic planning and operational support are provided to the Incident Command Post. Key support staff, incident team members, and other planning resources may be located at the EOC to provide assistance, typically during large scale incidents or events. Event - A planned situation which requires management outside normal business process or is a situation which has significant operational risks. Incident -An unplanned occurrence that adversely affects, or has the potential to adversely affect, the safety of people, service delivery, company or third party assets, or business reputation and that requires urgent action to protect people, property or the environment, or to restore or maintain essential services, or to protect the reputation of the Business. Incident Commander - The individual responsible for the overall operations of the incident or event including: Safety (e.g. people, product, property, environment) rn Customer service and business continuity (e.9. assets, production, supply) Liaison with regulators, media and other internal and external stakeholders Informing Corporate if the criteria established for reporting are met Incident Command Post (ICP) -A temporary location where most operational efforts and decisions are conducted; typically in close proximity of the incident Incident Coordinator - An assigned individual who manages incident activity on behalf of the Incident Owner and is directly responsible to the Incident Commander and Incident Owner for the following: Managing the management of the incident or event Preparing the Incident Action Plan (IAP) for the Incident Commander Managing the implementationof the IAP - Liaison between local and corporate Incident Management Teams Ensures that the National Incident Management System and the Incident Command System are being used properly and are effective Incident I Event Management Team -A group of functional managers or supervisors who may be initially assigned to manage a dedared incident or planned event established using the ICs structure. Incident Owner - The individual responsible for: Reviewing business unit risk assessments, assessing risks to the Company
Inadem ana Evert Managemert Pracllce 40115
Date Adopted:W/2yMll
Confidential G IO00029 1-0004 @AMERICANWATER 201 1 Company Confilential AMENCANWATER Overall ownership of the incident or event Management of incident or event issues including media and stakeholder issues Assist the Incident Commander as required Incident Support Team -The individuals assigned to monitor and participate in significant incidents or events under the direction of the Incident Owner once corporate involvement has been declared. Legal Support Team -Assigned personnel (possibly external advisors) to provide timely and specific legal input. Key focus area on regulatory agency disclosures. Liaison Officer - An individual assigned to coordinate operationally with internal and external groups and agencies. Reports to the Incident Commander and is a member of the command Staff. Operational Risk Management Department (ORM) -The designated group at the Divisional level who serves as the contact from the state operations and performs the initial data gathering and assessment that is used to determine the incident status and subsequent actions at the corporate level. Public Information Officer - Responsible for all media, internal and external inddent or event communications. Reports to the Incident Commander and is a member ofthe command staff. Safety Officer -An individual assigned to monitor the safety of the operational activities of the incident or event. Reports to the Incident Commander and is a member of the command staff. REVIEWILIPDATE This Practice will be reviewed every 3 years and updated as necessary
Operating office Location Role Name Title 8 Functional Area Unit (City, ST) Business Sr. Manager Operations voomees, NJ Lead Center Security
Operating office Location Name Title 8 Functional Area Reviewed Unit T-KF Western Director, Operational St. Louis, Division Risk Management MO Western Director, Operational Coronado, CA Division Dennis Thorig Risk Management Director, Operational New Jersey Kevin McMahon Risk Maria ement Cherry Hill, NJ a I .. . 3 I Pennsylvania I
lnadent and Event MBnegernent Practice 5d15 Operations - OperationaiRisk Management Sponsor:
Confidential @AMERICANWATER 201 1 Company Confdential AMERICAN WATER
Business Director, External voomees 0 Center
Andrew Clarkson
Eastem Doug Amos VP, Operations Charleston, WV El Division
Original Adopted: 03/25/2011
Revised Adopted: 03/25/2011
Date of Last Review: 03/25/2011
6of15
Date Adopted:rmW2011
Confidential G10000291~0006 @AMERICAN WATER 201 1 Company Confdential
:ad Purpose: Th s card 8s uOlized to assist in determining If a reportea sduation meets the cntena for anmnd ,hould be manaaed uslna lnciaent and Event Manaaement I
lnddent and Event Management Practice 7of15 Management Date Adopted:03R5/2011
Confidential GI000029 1-0007 @AMERICANWATER 201 1 Company Confidential
-those factors that require- I
8of15 lm'dent and Event Managwnm Practice Opemtion Management Sponwr:
Confidential @AMERICANWATER 201 1 Company Confidential
Customer Types (cnttcal customen) Forecast Duration Process Loss IImpairment
Ennronmental Impact
Government Officials
Any important information gaps that Other situations in progress
I
Use this analysis to dentify lative importance Record the factors on the Complete the remaining information field on themand use II to -'in resolung the most important issues
Incident and Event Management Practice 9Of15 Management
Confidential @AMERICANWATER 201 1 Company Confdential AMERICAN WATER
I. u the to iaent;Ty the = *that - the-
ent ana deliver tne
Incident and Ewnt Management Practice 10 of 15 Opera Management Spm
Confidential G10000291~0010 @AMERICANWATER 201 1 Company Confidential
lnddent and Evenl Management Practice 11 of15 Operations - Opratioral Risk Management Sponsor:
Confidential G10000291~0011 @AMERICANWATER 201 1 Company Confidential -AMERICAN WATER
lndden! and Ewrd Mananement Practice 17dnf15._ Operation Management Sponsor: Date Adoplea OyZy2011
Confidential G10000291~0012 @AMERICANWATER 201 1 Company ConfKlentisl I. AMERICAN WATER
Incident and Event Management Practice 13d15 Operation Management Sponsor:
Confidential GI0000291-00 13 @AMERICANWATER 201 1 Company Confidential .. AMERICANWATER
Inadel* and Event Management Radice 14 of 15 operattons - Opmlional Risk Management Sponsor
Confidential G10000291-0014 @AMERICAN WATER 201 1 Company Confidential
e Ira caies the typical ana -or each of the - Local staff handle as deemed appropriate locally - Technical staff effect - Supervisor is informed and ensures that: No other-provided that the remedial action 1s
~ Remedial work is effectively- - Progress is monitored I Supervisor is informed when work completed it against the for consideratic)n I has been-because of a- --
ations that-and which -lare necessary (see-Ifor further explanatit -acts as-and - Prepares - Ensures-is instituted wadeaware of situation if there is a risk of
[as appropriate
Keeps-(mciuding assessment against-- I
-must be appointed from -informs-if -should De appointed discuss wth-the appropriate mth external agencies as approprale
~ -!considers- (If cnterii
heiden( and Event Management Pradice Operation gernent sponsor:
Confidential GI000029 1-001 5 @AMERICANWATER 2008 Company Confdential AMENCAN WATER
PURPOSE The Strategy Options Pack is intended to provide a fast track method of establishing basic emergency planning information to aid in the management of incidents and events. This pack also comprises a set of Incident Command System (ICs) forms for recording emergency
TI xnrnunicatims Plan
Confidential RESOURCES - EMERGENCY WATER SUPPLIES
OTHEROPTIONS I I I
Confidential RESOURCES-WASTEWATER
Confidential RESOURCES- PEOPLE
I I I I I
Confidential G10000291~0019
.. .~ .. ~. .~ ~ ~~ ~~ ~ .~~...... ~~- ...... i ~ ~.~.~.. . COMMUNICATIONS CARD
Confidential G10000291-0020 LOG SHEET
Event: Log Kept By: During Period:
Confidential EVENTTRACKING CARD
EVENT: TIMEIDATEPLAM ISSUED: NEXTREVISION DUE:
--..--- __)-(_____^1 P Use this card* in conjunction with the event risk assessment from which you should identify the key event factors. The relevance of the Critical Success Factors should be kept under constant review and revised as the event progresses - Strategy Critical Success Factor Review (In Respect of Each Event Factor) (Benchmark for Success or Failure) -At virne]
Pro-adlve information gathering. progress ivent e(fort matchesthe Incident treeking, event rnonRorlng. kmmanders autmrdy to commit resources Assess signrncant changes. Re-ssess event at stated intervals mepmcedures rely upn an aCCUrate event I assessmen( for their eltectivenessj
Confidential GI000029 1-0022 , Location Control Level Operational Period From To c- -
I .O SITUATION YJRRENT lissase. comrncnay. n n m n rn std 'ROMPTS: Veather, disease trends, !eswces, Hazards 8 safety 'REDICTED IEFERENCE: kp.weather repons, Slrepe. ppreciatim, warnings. aledl
2.0 OBJECTIVES CURRENT
'ROMPTS. 'he 8. spa- 3.0 EXECUTION add safety informa~ionas appropriate 'ROMPTS jlrategies & tab a6reMpmposedkaRernate) ?EFERENCE Zppreclatan. Control Options TASKS lnsluding PR 8 Medn IAP Page 1 of 3 lnwdenl Acfion Plan Confidential GI0000291 -0023 COORDINATING INSTRUCTIONS I PROMPTS: Thnlngr. rwtes. assembly areas, swng areas I 4.0ADMINISTRATION (Resources support) PROMPTS UnR namea, lcatiians. contact namea, phone "ob, timings, dutiAek6, mutes, su~pbem.quantities. detus(required. organiPed. SUPPLY WHO, WHAT, WHERE, WHEN of re8ources M( readily available ~mnsportof personnel, tram m$, refueITng. mechanical Rpairhnaintemnce COMMUNICATIONS Installation. maiPtemme. tdmical advice STAGING ARfAl FCP S&ing up. mmunications, stamng 5.0 ADMINISTRATION (Logistics Services) PROMPTS: UNt names, locations. oonlact names, phone no's. timings, duti-. mer.supplien. quantities, status (required, organsed. FACILITIES Secraity, wdste, deaMng CATERING OH8SIMEDICAL FINANCE IAP Page 2 of 3 lncident Action Ran Confidential G10000291~0024 RAVEL NDUCTlONl rRAlNlNG KCOMMODATION 5.0 CONTROL & COORDINATION CONTROL & COORDINATION STRUCTURE REFERENCE Slruaual Chad COORDINATION & LIAISON Local kmwledge. police, agency reps. emergmy mgt reps I COMMUNICATIONS PROMPTS Commuricalias strmtwe, operational wmms plan, ihfomaticnmgl EXTRAS Attachments I PROMPTS:: maw, weather, organisational chaiis, resources. wmms diagram PO, 00.Res Mgr. Cantmlkr IAP Page 3 of 3 hcident Action Plan Confidential G10000291-0025 ICs-201 INSTRUCTIONS The four master documents accompanying this cover sheet are the four pages of the ICs-201. It is recommended that pages 1 and 2 be copied back to back, and the same pages 3 and 4. They ma then be stapled together to make the complete ICs-201. This avoids the high cost of having the form printed on 11” x 17” paper and perforated. You may also copy the four pages onto 11” x 17” paper and fold it, however it will be more difficult to separate the two halves. Confidential G10000291-0026 lClDENT BRIEFING 1. INCIDENT NAME 2. DATE PREPARED 3. TIME PREPARED 8. PREPARED BY (NAME AND POSITION) ICs 201 PAGE 1 I Confidential 7. SUMMARY OF CURRENT OBJECTIVES AND ACTIONS CURRENT OBJECTIVES: I I I CURRENT ACTIONS: ICs *01 PAGE2 5-94 Confidential G10000291-0028 6. CURRENT ORGANIZATION INCIDENT COMMANDER PLANNING OPERATIONS STAGING AIR AIR OPERATIONS DlVlGRP DIV/GRP AIR SUPPORT AIR TACTICAL AIR TANKEPJ 3 FIXED WING COORL - F I I ICs PAGE3 5-94 I I Confidential G10000291-0029 5. RESOURCES SUMMARY RESOURCES ORDERED LOCATION/ASSIGNMENT IDENTIFICATION Confidential t 1. INCIDENT NAME 2 DATE 3 TIME OBJECTIVES ICs 202 PREPARED PREPARED ! 4. OPERATIONAL PERIOD (Datenime) 5. OVERALL INCIDENT OBJECTIVE: 6. OBJECTIVES FOR THIS OPERATiONAL PERIOD: 7. WEATHER FORECAST FOR OPERATIONAL PERIOD 8. GENERALISAFETY MESSAGE 9 ATACHMEMS ( 4 IF ATTACHED) 0 ORGANIZATION LIST (ICs 203) MEDICAL PLAN (ICs 206) 0 0 ASSIGNMENT LISTS (ICs 204) INCIDENTMAP 0 0 COMMUNICATIONS PLAN (ICs 205) c] TRAFFICPLAN 0 10 PREPARED BY (Planning Section Chief) 11 APPROVED BY (Incident Commander) ICs 202 5-94 Confidential G10000291~0031 ~ ORGANIZATION ICS 203 1. INCIDENTNAME 2. DATE PREPARED 3. llME PREPARED ASSIGNMENT LIST POSITION NAME 4. OPERATIONAL PERIOD (DAWIME) 5. INCIDENT COMMANDER AND STAFF 9. OPERATIONS SECTION INCIDENTCOMMANDER CHIEF OEPUN DEPUN a. BRANCH I - DIVISIONS/GROUPS LIAISON OFFICER I BRANCH DIRECTOR I 6 AGENCY REPRESENTATIVES DEPUN AGENCY NAME DIVISIONIGROUP I DlVlSlONlGROUP DIVISIONIGROUP DIVISIONIGROUP DIVISIONIGROUP I 7. DEPUN CHIEF DlVlSlONlGROUP DEPUN DlVlSlONlGROUP RESOURCES UNIT DIVlSlONlGROUP SITUATION UNIT DlVlSlONlGROUP DOCUMENTAllON UNIT DlVlSlONlGROUP ~~DEMOBILIZATION UNIT TECHNICAL SPECIALISTS C BRANCH 111 - DIVISIONS/GROUPS BRANCH DIRECTOR I DEPUTY b. SERVICE BRANCH CHIEF DIRECTOR DEPUN DEPUN TIME UNIT COMMUNICATIONS UNIT PROCUREMENT UNIT MEDICAL UNIT COMPENSATIWCLAIMS UNIT FOOD UNIT COST UNIT Confidential G10000291-0032 I. BWNCH 12. DIVISION/GROUP I ASSIGNMENT LIST ICs 204 I (5-94) I. INCIDENT NAME 4. OPERATIONAL PERIOD I I I 5 OPERATIONS PERSONNEL 3PERATIONS CHIEF 7DIVISION/GROUP SUPERVISOR 71 3WCHDIRECTOR 1 I AIR TACTICAL SUPERVISOR 6 RESOURCES ASSIGNED THIS PERIOD I I I I I CONTROL ASSIGNMENT (S) 3. SPECIAL INSTRUCTlONSlSAFETY MESSAGE FUNCllON FREQ. SYSTEM CHAN. FUNCTION FREQ. SYSTEM CHAN LOCAL LOCAL COMMAND SUPPORT REPEAT REPEAT DlVlGROUP GROUND TO AIR TACTICAL 'REPARED BY (RESOURCE UNIT LEADER) APPROVED BY (PLANNINGSECTION CHIEF) DASE TIME Confidential G10000291-0033 1. INCIDENT NAME 2. DATElTlME 3. OPERATIONAL PERIOD INCIDENT RADIO COUlMUNJCATl0N.S PLAN PREPARED DATEITIME SYSTEMKACHE CHANNEL FUNCTION FREQUENCY ASSIGNMENT REMARKS 4. PREPARED BY (COMMUNICATIONS UNIT) ICs 205 2-95 Confidential G10000291-0034 MEDICAL PLAN 1. INCIDENT NAME 2. DATE 3 TIME 4. OPERATIONAL PERIOD PREPARED PREPARED PARAMEDICS MEDICAL AID STATIONS LOCATION YES I NO ~- I T TRAVELTIME HELIPAD I BURNCENTER NAME ADDRESS AIR I GRND PHONE YES I NO I YES I NO ICS 206 5-94 9 PREPARED BY (MEDICAL UNIT LEADER) 10 REVIEWED BY (SAFETY OFFICER) Confidential G10000291~0035 lncedent Name Date Prepared Time Prepared operatnrnal Perd operatma1 PedOatelTime From To I1 EOC Director II safely mcer Secunty Oflicer I I Deputy EOCD I I Liawon ORIr Administratim Supwrt I LDgistia Chief Finawe Chief II F7Ceputy Ops Chief f==7sitrstion %ME hnch BTime Keeping MedicaVHeaHh Purchasing IU F=lFirdRescue Resources p, I mLitw Enfoment +----I ConslNCLion Transpatation Fmld operations Human Services Utilities a c---l €3 F=lMilitary Support E2Prepared By: Approved by EOC Director: Confidential GI000029 1-0036 SITE WEN AND 1. Incident Name: 2. Dale Prepared: 3. Operational Period: Time: CONTROL PLAN iCS 208 HM 5. Incident Commander: 6. HM Group Supervisor: 7. Tech. Spedalist - HM Reference: 8. Safety Dfficer: 9. Entry Leader: IO. Sife Access Controi Leader: 11. Asst. Safety Officer - HM: 12. Decontamination Leader: 13. Safe Refuge Area Mgr: 14. Environmental Health: 15. 16. Section IV. Hazard Monitoring 20. LEL Instrument(s): 21. 0, Instrument(s): 22. Toxiuty/PPM instrument(s): 23. Radiological Instrument(s): Section Vi. Site Communications 25. Command Fraauencv I 7R Tactical Frantianw I Section VI1.... Medical Assistance I 28. Medical Monitoring: I YES: I NO: I 29. Medical Treatment and Transport In-piace: I YES: I NO: Comment: I ICs 208 HM Page 1 3198 Confidential Gi0000291~0037 Section VIII. Site Map 30. Site Map: t Weather 0 CanmandPast 0 Zones c1 Assembly Areas 0 Escape Routes 0 Other 0 Section IX. Entry Objectives 31. Entry Objectives: Section X. SOP S and Safe Work Practices 32. Modifications to Documented SOP s or WOI%Practices: I YES: I NO: :mment: Section XI. Emergency Procedures 33. Emergency Procedures: Section XII. Safety Briefing 34. Asst. Safety Officer ~ HM Signature: Safety Brieflng Completed (Time): 35. HM Group Supervisor Signature: 36. lnddent Commander Signature: I ICs 208 HM Peg* 2 3198 Confidential G10000291-0038 INSTRUCTIONS FOR COMPLETING THE SITE SAFETY AND CONTROL PLAN ICs 208 HM A Site Safety and Control Plan must be completed by the Hazardous Materials Group Supervisor and reviewed by all within the Hazardous Materiais Group prior to operations commencing within the Exclusion Zone. Item Number Item Title Instructions 1. Incident NamelNumber Print name andlor incident number. 2. Date and Time Enter date and time prepared. 3. Operational Period Enter the time interval for which the form applies. 4. Incident Location Enter the address and or map coordinates of the incident. 5 - 16. Organization Enter names of all individuals assigned to ICs positions. (Entries 5 B 8 mandatory). Use Boxes 15 and 16 for other functions: i.e. Medical Monitoring. 17 - 18. Entry TeamlDecon Enter names and level of PPE of Entry B Decon personnel. (Entries 1 Element - 4 mandatory buddy system and back-up.) 19. Material Enter names and pertinent information of all known chemical products. Enter UNK if material is not known. Include any which apply to chemical properties. (Definitions: ph = Potential for Hydrogen (Corrosivity), IDLH = Immediately Dangerous to Life and Health, F.P. = Flash Point, I.T. = Ignition Temperature, V.P. =Vapor Pressure, V.D. = Vapor Density, S.G. = Specific Gravity, LEL Lower Explosive Limit, UEL = Upper Explosive Limit) 20 ~ 23. Hazard Monitoring List the instruments which will be used to monitor for chemical. 24. Decontamination Check NO if modifications are made to standard decontamination Procedures procedures and make appropriate Comments including type of solutions. 25 - 27. Site Communications Enter the radio frequency(ies) which apply. 28 ~ 29. Medical Assistance Enter comments if NO is checked. 30. Site Map Sketch or attach a site map which defines all locations and layouts of operational zones. (Check boxes are mandatory to be identified.) 31. Entry Objectives List all objectives to be performed by the Entry Team in the Exclusion Zone and any parameters which will alter or stop entry operations. 32 - 33. SOP s, Safe Work List in Comments if any modifications to SOP s and any emergency Practices, and procedures which will be affected if an emergency occurs while Emergency personnel are within the Exclusion Zone. Procedures 34- 36 Safety Briefing Have the appropriate individual place their signature in the box once the Site Safety and Control Plan is reviewed. Note the time in box 34 when the safety briefing has been completed. ICs 208 HM Page 3 3198 Confidential GI000029 1-0039 Incident Status Summary (ICs - 209) otential future threat lo likely threat I I I I 6: CommunitieslCriticaI Infrastructure Threatened (in 12,24.48 and 72 hour time frames): 2 hours: 4 hours: 8 hours: 2 houn: 7: Critical Resoume Needs (kind and amount, in priority order): 8: Major Problems and Concerns (control problems, 8ociallpoliticalleconomicconcerns or impacts, etc.). Relate ritical resource needs identified above to the Incident Action Plan. 9: Resources Threatened (kind@) and valuelsignificance): ICs - 209 (oW03)NFES 1333 Previouredilransobsolete Confidential G10000291~0040 Enter fuel model in the adjacent box to the right: I I ]Wind Direction: Relative Humidity: 39: Actlons planned for next operational period: ICs - 209 (06103)NFES 1333 Previous editions oblate Confidential ICs - 209 (M03)NFES 1333 Previous editions obsolete Confidential G10000291-0042 ATTACHMENT #I INCIDENT KIND (BLOCK # 63 PICK FROM: -KIND MNEMONIC WILDFIRE WF WILDFIRE USE FIRE WFU EARTHQUAKE EQ PRESCRIBED BURN Rx FLOOD FL HURRICANE Hu TORNADO OR HIGH WIND EVENT TO OIL SPILL os OTHER OT SEARCH AND RESCUE SAR HAZARDOUS MATERIALS HM LAW ENFORCEMENT LE MULTI-CASUALTY MC STRUCTURE FIRE STR BURNED AREA REHABILITATION BAR Confidential G IO00029 1-0043 ATTACHMENT # 2 FUELS/MATERIALS INVOLVED lBLOCK 321 FROM THE THIRTEEN FUEL MODELS FOR FIRE BEHAVIOR FUEL MODEL TYPICAL FUEL COMPLEX GRASS AND GRASS-DOMINATED 1 SHORT GRASS (1 FOOT) 2 TIMBER (GRASS AND UNDERSTORY) 3 TALL GRASS (2 5 FEET) CHAPARRAL AND SHRUB FIELDS CHAPARRAL (6 FEET) BRUSH (2 FEET) DORMANT BRUSH, HARDWOOD SLASH SOUTHERN ROUGH TIMBER LITTER 8 CLOSED TIMBER LITTER 9 HARDWOOD LITTER 10 TIMBER (LITTER AND UNDERSTORY) SLASH 11 LIGHT LOGGING SLASH 12 MEDIUM LOGGING SLASH 13 HEAVY LOGGING SLASH Confidential GI000029 1-0044 ATTACHMENT # 3 AGENCY LIST (BLOCK 45 CHOOSE FROM AGENCY MNEMONIC ANIMAL AND PLmT HEALTH APHI INSPECTION SERVICE BUREAU OF INDIAN AFFAIRS BIA BUREAU OF LAND MANAGEMENT BLM COUNTY CNTY U S DEPARTMENT OF HOMELAND DHS SECURITY U S DEPARTMENT OF DEFENSE DDQ U S FISH AND WILDLIFE SERVICE FWS INITIAL ATTACK (USED BY EASTERN IA AND SOUTHERN AREAS ONLY) INTERNATIONAL RESOURCES INTL LOCAL GOVERNMENT RESOURCES LGR NATIONAL PARK SERVlCE NPS OFFICE OF EMERGENCY SERVICES, OES PREPAREDNESS, MANAGEMENT, ETC OTHER OT PRIVATE PRI STATE ST U S FOREST SERVICE USFS NATIONAL WEATHER SERVICE wxw Confidential G10000291-0045 Attachment ## 4 Committed Resources: Resources for Southern & Eastern Areas Legend: Mnemonic Resources C215 CL-215-Water S( ping Aircrafl C415 CL-415Water Scooping Aircrafl BMDR Bombardier, tracked vehicle, with pump and water TPLl Tractor Plow, Type 1 TPL2 Tractor Plow, Type 2 TPL3 Tractor Plow, Type 3 TPL4 Tractor Plow, Type 4 VANS Personnel Carrying Vans Confidential G10000291-0046 Attachment # 5 Committed Resources: Supplemental Resources for California Legend: Mnemonics Resources HELTK Helitanker FlXW Fixed Wing Aircraft TRKCO Aerial Truck Company RESMD RescueMedical Unit LGT AIR LightinglBreathing Air Support Unit Confidential Attachment # 6 Committed Resources: Resources for an Earthquake Incident TRK RES HW LGT HEL, WTDR ENGS IJSARUSAR USAR CRWI CRW2 OVHD Total Agency CO MED RES AIR CO CRW TF Personnel SR~ST SR SR SR SR SR SR SR CRW SR SR SR SR Legend: Mnemonic Resources Mnemonic Resources ENGS Engines USAR CRW Urban Search and Rescue Crew TRKCO Aerial Truck Company USAR TF Urban Search and Rescue Task Force RESMD RescuelMedical CRWI Type I Crew HWRES Heavy Rescue CRW2 Type II Crew LGTAIR Lighting and Breathing air support unit OVHD Overhead Personnel HEL Helicopter WDR Water Tender USAR CO Urban Search and Rescue Company Confidential GI000029 10048 Attachment # 7 Committed Resources: Resources for a Hazardous Materials Incident ENGS TRKCO HMUNIT RESMD LGTAIR OVHD Total Agency Personnel SR I ST SR SR SR SR SR SR I I I i I I I I i i I Totall Legend: Mnemonic Resources ENGS Engines TRKCO Aerial Truck Company HM UNIT Hazardous Materials Unit RESMD Rescue/Medical Unit LGTAIR Lighting and Breathing Air Support Unit DECON UNIT Hazardous Materials Decontamination Unit OVHD Overhead Personnel Confidential G10000291-0049 Attachment # 8 Committed Resources: Resources for a Multi-Casualty Incident Legend: Mnemonic Resources ENGS Engines TRKCO Aerial TNck Company QUINT Quint, Combination MEDIC SQUAD Medic Squad SQUAD Squad HWRES Heavy Rescue Unit LGTAIR Lighting and Breathing Air Support Unit HEL Helicopter ALS AMBUL Advanced Life Support Transport Ambulance OVHD Overhead Personnel Confidential G10000291-0050 Attachment # 9 Committed Resources: Resources for a Search and Rescue incident Total Legend: Mnemonic Resources GRND TM Ground Search Team TECH RES TM Technical Rescue Team MNT RES TM Mountain Rescue Team NOR/ALP ICE TM NordidAlpinellce Team MONTD TM Horse Mounted Team CAVE TM Cave Rescue Team MINE TM Mine Rescue Team UNDWTTM Underwater Search & Rescue Team FlXW Fixed Wlng Aircraft HEL Helicopter 4x4 TM Ground Team Equipped with Four-wheel Drive or All Terrain Vehicles OVHD Overhead Confidential GI000029 1-005 1 Attachment # 10 Committed Resources: Resources for a Structure Fire Legend: Mnemonic Resources ENGS Engines TRKCO Aerial Truck Company QUINT Quint, Combination MEDIC SQUAD Medic Squad SQUAD Squad HWRES Heavy Rescue Unit LGTAIR Lighting and Breathing Air Support Unit WTDR Water Tender SALVO Salvage Unit HOSE SUPT Large Diameter Supply Line Support Unit ALS AMBUL Advanced Life Support Transport Ambulance HEL Helicopter OVHD Overhead Personnel Confidential G10000291-0052 Attachment # 11 Committed Resources: Resources for an Urban Search and Rescue Incident Legend: Mnemonic Resources ENGS Engines TRKCO Aerial Truck Company RESMD Rescuehledical Unit HVY RES Heavy Rescue Unl LGTAIR Lighting and Breathing Air Support Unit HEL Helicopter USAR CO Urban Search and Rescue Company USAR CRW Urban Search and Rescue Crew USAR TF Urban Search and Rescue Task Force OVHD Overhead Personnel Confidential G IO00029 1-0053 I. Personnel I Resource Name or 1.0. 1. New Status 0 Available / Staged 0 Assigned I. FROM Laatmn or Status 6. m ~o~ationOT status 1. lime 01 Location I Status Change .Comments Date I lime Confidential G10000291-0054 STATUS CHANGE (ICs FORM 210-0s) Purpose. The Status Change form is used to record status change information received on resources assigned to the incident. Preparation. The form is completed by radiofielephone operators who receive status change information from individual resources, Task Forces, Strike Teams, and DivisioniGmup Supervisors. Status information could also be reported by Staging Area and Heiibase Managers or fixed-wing facilities. Distribution. The original is given to the Resources Unit, and the Communications Unit retains a second copy. All completed original forms MUST be given to the Documentation Unit. item # Item Title Instructions 1. Incident Name Enter the name assigned to the incident 2. Operational Period Enter the time interval for which the form applies. Record the start and end date and time. 3. PersonnellResource Enter the PersonneVResource Name or Identifier Name or ID. 4. New Status Check the new status of the personnel or resource. 5. FROM Location 01 Enter the location or status from which the resource is changing. Status 6. TO Location or Status Enter the location or status to which the resource is changing. 7. Time of Location I Enter time of change (24-hour clock). Status Change 8. Comments Use this area for other information, 9. Prepared By Enter name and tile ofthe person preparing the form. Datemime Enter date (month, day, year) and time prepared (24-hour clock) 10. Processed by Enter name and title of the person in the Resources Unit processing Resources Unit the form. Datemime Enter date (month, day, year) and time processed (24-hour clock). Confidential G IO000291-0055 I I1 I I I Ill I I I I I I I?. 18. Repared by (Name and Positim) Usback for ran& or mmmRIfs Page of Confidential GI000029 1-0056 Vehicle: License No. I Agency 1 ReglUnit Type ( Eng., Bus.. Sedan) I Odometer Reading I Veh. ID No. Inspection items I Pass I Fail I Comments 1 8. Brakes. See back * 9. Drive line U-joints. Check play 1 1 I I I Date Time Dat Time e Inspector Name (Print) Operator Name (Print) Inspector Signature Operator Signature ICs 212 2196 Confidential G10000291-0057 HOLD FOR REPAIRS IF: I. Gaugesa -speedwneter inopetative. (Federal Motw Carier 8. Brakes -Brakeehhasanymsdng,l~,broken,outof Lights Safety ReguMon(FMCSR 393.82) adjushnt or wnout canponenk. -All requked lighting devicas. rsffec$rs and -Brake system has any air a Mid leaks. (FMCSR electrical equbment mud be prop+ positioned, Appendix G. Sub. 8) colored and waking. (FMCSR 393.9) -Bake sysdem hasany olher defidenciesas desabed in FMCSR Appendix G, Sub. 8. 2. Seatselts -Any &iv& or %ht olltboerd saat belt. missing or &maIive. (FMCSR 393.93) 10.Springs 8 -AnyU-M gring,spinghangeroranyoihfraxk .Passs7ger canying have rnmgor hopecative shccks positioning mis aadted, boken. loose or missing saat belts in passenger seats, Ewes excepted. resulting in any shifing of an a& iim ils normal psition. (FMCSR Pppendbt G. Sub. B) i. Glass8 -Any windshield aack over 114"wide. Mmrs -Any damage 34. ci greak in diamek. 1l.Exhaust -Any leaks at any point forrvard of a directly below .Any 2 mgedareas are closer than 3" to each fie Wanh-rntqmbnent oh-. -Busexhaust leaks or discharge forward of the -Anyaadnlessbn 1/4"widehtwsectswihany rearm& part of the bus in excess of 6' fa Gasoline other a&. (FMCSR 393.60) paweda 15" for oher Gasaline pawed, a -Any crack a discolaation in the whdshield area forward of any daw or window designed to be lymg within the sweep of the v@i$ on either side opened on OMhen Gaso'ine powered bus. of the win&tield(FMCSR pppendx G, Sub. E) (Excqtkm aner~encyexit) .Any required mhrnk4ng. One on each side, -Any pari of the exhaust systems) located as wuld Wly attached to the outs&& of the vehide. and te likely to result in burning, charring, a damaging so kcatedas to reflect to he divefa viewof he fhe Wing. fuel upplywanyambustbis part of the hghwb the rear along both sides of the vehicle. (FMCSRAprdX G, Sub. 8) vehiie. See ExcqlW (FMCSR 393.80) -Any requiedmirror men. 1ZFrame -Any cracked, bmken, loosa of sagging tame millbet. -Wipecb$de(s)falbdeanwindshieldwithin l'of -Any loose or mlssing fastenex including those uindshieklsk. (FMCSR 393.78) atlachi& engine, hmissbn, steecing gear, -h.missing, inopetative. M fails to give an suspension, bcdy a hame lo conW the tire ci adequate and reliable warning signal. (FMCSR whed adks. 393.81) -Adjustable deasemblii with locking pins misslng i. Engine anotqaged. (FMCSRAppendixG, Su4.B) Cowarbrent -Lownuid lwels -Lwa ieahg banery 13.T~a -Treaddepthl~than4132'ons$erngaxis -Ex- leaks Tread -Lesfian2132'onanyotheraxk. -Cracked a deteioated belts or hosas. -Any bw& ply a belt matwial exposad Uvough tread .Any mnds00 of inpending a pubablefailure a sidewall -Any Iread or sidewall separah. i. FuelSystem -W& leak atany point -Any cutekpsingplyabeltmaterial. -Fueltankcapmissing. -Any tie marked 'Not fa highwy use'. -Fuel hnk not secureiy attached to vehw by -Atube-hlpersdialtiewithoutndialtubestem reasim of h.boken w missing mounting bdts markings. or brackek. (FMCSR Appendix G. Sub. B) -Any mkingof b!as and radial tires on W same axle. .Any *e not pcopwly inllaled or overloaoaded. -Any bus with recapped tres. (FMCSR Appensot G. I. Steering -Steeiingwheddoesnol~rnfreely.hasany Sub. 8) cracked. lwse smka missing oarts. -Lock dide rinos: anv bent boken. uacked. mkes a ". I . -Stearins nit within &met=, see-&art, in inrxopwty seated, gxung a misnitchedring(s). FMCSR 393.209 -wheels and rim; any cracked a brden or has - Stearing column is not secure &gated bolt holes. -Steering *em: any Ujaintswm. faulty or -Fasteners (both spoke and disc wheels). Any I-. repired bywekjing. missi-, Mn.uacked, stbped ci omwVise -Stearinggearboxisbose,aackedormissing iMedivefastem. muntingbolls. -Any mads in welds attaching disc wheel disc b rim. -Piban am I-. -Any crack in welds attaching tubeless demounhble -Power Stearhg; any canponents inoperative. rkn to adapter Any loose, tmkm or missing parts. Belk frayed, -Any vrelded repau on aluninun wheel(s) on a cracked M slipping. steering ade or any welded repair OMthen disc to -hyfluidleak, midressrvairnotMi. (FMCSR rim attadKnent on steel dkc Meel(s) on Wing 393.209) - axle. (FMCSRAppndixG. Sub. B) Confidential G10000291-0058 GENERAL MESSAGE FORM NMEOC ICs 213 Imidm Name: Date Prepared: Time prepared: Operational Period: operational Period From: To: Dateilime: 1 TO: POSITION: 1 FROM: 1 POSITION: Subject: Message: Disposition: I Date and Time: NameIPosition: I ROUTING SENDER: RECIPIENT: Return Jon CODY(White) to Sender for review then to Retain Bottom (Pink) Copy Retain Middle (Yellow) Copy Planning Section (DOCU) NMMClCSZlJ (WMZ) Confidential GI000029 1-0059 Unit Log NMEOC ICs 214 lnadent Name DatelTime Prepared pese -of- Oper€dlOnal Operatonal Perod DatGime Fmm TO Penod # Unit NamelDesignator Unll leader (Name 8 Powmn) I Prepared By Agency Name: EOC Pwition: Confidential ICs Form 215 1. In~laenlNm~ 2. Dalempmd 3. ops~alPerlo4(wnlme) OPERATIONAL PLANNING WORKSHEET Tine Aepam Confidential 12. JURISDICTION 3. OPERATIONAL PERIOD I I 1. INCIDENT NAME 4. BRANCH 5 PAGE I IVlSlON / GROUP ROUP IEQUENC I ID RADIO 4GENCY ID RADIO ID RADIO 4GENCY ID RADIO AGENCY NO. RQMTS NO. RQMTS NO. RQMTS NO. RQMTS ICs 216 (2/95) G10000291-0062 Confidential I RADIO FREQUENCY ASSIGNMENT WORKSHEET I 1 INCIDENT NAME 12. DATE I 3 OPERATIONAL PERIOD (DATEKIME) I Confidential GI000029 1-0063 1 LNCWENTNAME 2 DATEEPREPARED 3 TIMEPREPARED SUPPORT VEHICLE INVENTORY a b C d e f g TYPE MAKE CAPACITY I SIZE AGENCY I OWNER ID NO LOCATION RELEASE I t I I I I I I I I I I I I I I I I I I I 5. PREPARED BY (GROUND SUPPORT UNIT) P-79 ICs 218 "-I" , I J Confidential GI000029 1-0064 I AIR OPERATIONS SUMMARY -1 *ir AndSUPNM, Heliber Cwdinata Air Tanker Coordinala I I I I I I I I 13. Tolab 14. Air operatians Support Equipment 15. Prepred by (t3cW Date end 7We) ICs 220 NFES 1351 Confidential G10000291-0065 1. lncidenl NarnelNumber 2. Dalerrii 3. Dsd.No. 6. AcLu~lReieage DatOime 7. Manilast? 0 Yes 0 No Numbar I Dale: 10. Unl Leader Respdbbfor CoiWig Performance RBting 0 FBciilies Unit 0 Gmund Suppull Unl Lender 0 Dooumenta6m Una Finance Section xmeuna Other n 12. Remans I 13. Prepared by (include Dele and Time) ICs 221 NFES 1353 Confidential G10000291-0066 Instructions for completing the DemobilizationCheckout (ICs form 221) Prior lo aclual Demb Planning Seaion @mob Unit) should check with the Command Staff (Liaison Officer) to determine any agency spedfic needs related to demob and release. If any, add to line Number 11...... ItemN~ - . . Irnlfifle ...... i ...... :- .. .. r .- 1. hcident NameINo. Enter Name and/or Number of Incident 2. Date b Time Enter Date and Time prepared 3. Demob. No. Enter Agency Request Number, Order Number, or Agency &mob Number if applicable. 4. UnitIPenonnel Released Enter appropriate vehicle or Strike TeamITask Force ID Nwnber(s) and Leader's name or individual overhead or staff penonnel being released. 5. Transportation Enter Method and vehicle ID number for transportation back to home unit. Enter N/A if own transportalion is provided. Additimal specific details should be included in Remarks, block# 12. 6. Actual Rclcase VateITime To be completed al conclusion of Demob at timc of actual rcleasc from incident. Would normally be last item affbrm to be compleied. 7. Manifest Mark appropriate box. If yes, enter miifest number. Some agencies require a manifest for air travel. 8. Destination Enter the location to which Unit or personnel have been released. i.e. Arm, Regirm, Home Base, Airport, Mobilization Center, dc. 9. Areal Agency1 Identify the Area, Agency, or Region notified and enter date and time of notification. Region Notiiied 10. Unit Leader Responsible for Self-explanatory. Not all agencies require these ratings. Collecting Performance Ratings 11. Resourre Supervision &mob Unit Leader will identify with a rhwk in the box to the left of those units requiring check-oui. Identified Unit Leaders are to initial to theright to indicate release. Blank boxes are provided for any additional check, (unit requirements as needed), i.e. Safety Officer, Agency Rep., etc. 12. Remarks Any additional information pertaining to demob or release. 13. Prepared by Enter the name of the person who prepared this Demobilization Checkout, including the Date and Tim. ICs 221 NFES 1353 Confidential G10000291-0067 DEMOBILIZATION CHECKOUT ICs-221 ~~~~~ .... ~~ ~ __..~ .. ~~~~ ~ INCICENT NAMEINUMBER 2. DI\TfYrIME 3. DEMO0 NO UNITPERSONNEL RELEASED TRANSPORTATION TYPVNO. -- NAME I UNIT LEADER RESPONSIBLEFOR COLLECTING PERFORMANCEFfATIffi I UNITIPERSONNEL YOU AND YOUR RESOURES HAVE 0EEN RELEASED SUBJECT TOSIGNOFF FROM THE FOLLOWNG (DEMO0. UNIT LEADER WEcXI/ APPROPRblTEBOX) LOGISTICS SECTION 0COMMUNICATIONSUNIT FACILITIES UNIT 0GROUND SUPPORT UNIT LEADER PLRNNING SECTION 0 DOCUMENTATION UNIT FINANWADMINISTFfATION SECTION 0 TIMEUNIT U REMARKS Confidential GlOO00291-0068 January 1.1883 ICs-221 INSTRUCTIONS FOR COMPLETING THE DEMOBlLlZATiON CHECKOUT (ICs FORM 221) Prior to actual demobilization, Planning Section (DemobilizationUnit) should check with heCommand Staff (Liaison Officer) to determine any apncy specifc needs related to demobilization and reiease. If any, add to line Number 11 Item Number item Title l"StrUctl0ns ~ 1. Incident NameINo. Print Name andlor Number of incident. 2. DateiTime Enter Date and Time prepared. 3. Demob No. Enter Agency Request Number, Order Number, or Agency Demobilization Number if appiicabie. 4. UnitlPenonnal Enter appropriate vehicle or Sbike Teaflask Force Released I.D. Number@)and Leadds name or individual over- head or staff personnel being released. 5. Transportation Method and vehicle i.D. Number for transportation back TypeINo. to home unit. Enter NIA if own isansportation S provided. 'Additional specifc details should be included in Remarks, block #12. 6~ Actual Release To be completed at conclusion of demobilizationat time of Datehime actual release from incident. Would mrmaiiy be last item offom to be completed. 7. Manifest Mark appropriate box. If yes, enter manifest number. Some agencies require a manifea for air kavel. 8~ Destination Location to which Unit or personnel have been released, i.e.. Area, Region, Home base. Airport. Mobilization Center, etc. 8. ArealAgencyl identQ Area, Agency, or Region notified and enter date Region Notified 8 time of notification. 10. Unlt Leader Self-explanatory. Note, not all agencies require these Responsible for ratings. Coilecting Performance Ratings 11. UnitlPenonnel Demobilization Unit Leader will identify with a check in the box to the len of those unite requiring cheok-out. IdenMled Una Leaders are ta initial to the rlht to indicate release. Blank boxes are provided for any additional check (unit requirements as needed). Le.. Safety Officer, Agency Representative, etc. 12. Remarks Any additional information pertaining to demobilization or reiease. %W 19050-593-005114032 Confidential GI000029 1-0069 3. HOEUNITADDRESS 4. tNCmENTAGENCY AND ADDRESS \ Confidential Confidential G10000291-0071 NFESIZ~~61871 Confidential GI000029 1-0072 z IC RESOURCEORDER INITIAL 2. INCIDENTIPROJECT NAME 3. INCIDENT /PROJECT ORDER NUMBER 4. OFFICE REFERENCE NUMBER DATEmIME D[ ___------Mormon Cricket z -i Personnel 044-05-03 #I 10-03-E6-1234 USDA -APHIS14 13. ORDER RELAYED ACTION TAKEN ORDER RELAYED I ACTION TAKEN Req No Date Time TolFrom Req No Dale Time TolFrom 0-1/204/05 1030 pole/c Request filled. ETA 04-070 Will be met in BOI bv Kelly 0 1030 UA 235 departs LAX 3 Phone#: 208-344-7825. c 0800 am'oes BOI 1100. Plane. 04/ 05 1030 M. SmitN T.Pole Relayed. Confinedphone #. Confidential GlOOOO291-0073 INVENTORY ISSUANCE AND MOVEMENTS PRACTICE Pactice Number:- ELT Sponsor: President & Chief Operations Officer of Regulated Operations Applicability: American Water Works Company, Inc., and its controlled subsidiaries (together "American Water" or the Document Approver: Doneen Hobbs. Vice President of "Company") Shared Services Effective Date: 08/01/2012 Document Author: Director of PTP Setvices I. PURPOSE This practice outlines the key enterprise activities required to issue and move inventory, which aligns to the requirements of the Materials and Supplies Policy. HQh level practice variances related to market-based businesses (MBB), if any, are outlined in Section IV of this document. II. SUMMARY The following are the major sections covered within the Key Activities area (Ill) of this practice. Section 1: Inventory Issuance Section 2: Intra-Plant Inventory Movement Section 3: Inter-Plant Inventory Movement This practice contains appendices for the following: Appendix A - Summary of Policies Related to the Inventory issuance and Movements Practice Key definitions are detailed in Section IV. 111. KEY ACTIVITIES The following sections detail enterprise activities involving inventory issuance and movements and issue handling Section I:lnventorv Issuance Overview Activities - Inventory Issuance (Field Service) Page 1 of 5 Confidential G10000292~0001 I 3 Revlewl and the form return to aner mrk has been performed IS the Merim plccess vnll ~nt~rl- .n IOire system base0 on ntmmon provmed on th- Activities - Inventory Issuance (Production) .issue Handling - Examples If inwntory issuance request\-the issue, and =the request for additional review and approval Page 2 of 5 Confidential G10000292-0002 Addltional matenals nee- If addilional materials are needed for then t ma addltional matenal the Section 2: IntraPlant lnventorv Movement Overview This section outlines the activities involved in the intra-piant movement of inventory. Intra-plant movement of inventory invalves the movement of inventory within the Same plant (Le. movement from warehouse to truck or truck to stockyads). Activities - intra-Plant Inventory Movement Issue Handling -Examples . lnventorv on the- to ensure the materlal1- If the to-for the matenai by placlng an orderthrough the Section 3: Interelant lnventorv Movement Overview Page 3 of 5 Confidential G10000292-0003 .Issue Handling - Examples .N. Page 4 of 5 Confidential G10000292-0004 V. WAIVERS Any deviation, waiver or exception from this practice requires the prior written approval of the Document Approver of this practice. If the deviation, waiver or exception conflicts with any policy, approval from tne ELT Sponsor of that policy is required. The Document Approver, or her or his designee, is responsible for tracking all requests for waivers, decisions with r~Spectto those requests. and maintaining documentalionrelated to each waiver request. Each individual receiving a waiver is responsible for retaining documentation of the waiver that was granted. VI. DEFINITIONS * Automated -An activity that does not involve any human interaction and is fully driven by the system. Ememency - A situation involving public health, safety, or cases where immediate expenditure is necessary for repairs to protect against further loss or damag f business records when timing do * -A movement in which material is e Inter-Dlant Inventow Movement - An activity that entails the movement of material across different plants. including states. Intra-Dlant Inventory Movement -An activity that entails the movement of material within the same plant. -An activity that entails the movement of material from the invent0 for either service or production purposes. a certain purpose. A document used lo A term used to address inventory that is VII. NONCOMPLIANCE Any employee who violates or circumvents the practice may be subject to disciplinary action up to and including termination. ~ ~~ ~ Next Review By: 7/31/15 Approval Date: 7/31/2012 Last Reviewed: 7/31/2012 Page 5 of 5 Confidential G10000292-0005 Appendix A - Summary of Policies Related to the Inventory Issuance and Movements Practice Confidential G10000292-0006 MATERIALS AND SUPPLIES POLICY Policy Number: POL-OPS04 Effective Date: 1113012012 Applicabiliy: American Water Works Company, Inc.'s ELT Sponsor: John Bigelow, Senior Vice President of regulated subsidiaries (together "American Watef or the Business Services "Company") Document Author: Darryl Daisey. Supply Chain I. PURPOSE This policy provides requirements to conduct materials and supplies management activities. It addresses timing, key methods, approvals, reporting, and roles/responsibilities. II. POLICY STATEMENT This sedion contains guidance relevant lo the administration, financial valuation, and handling of materials and supplies inventory. Materials and supplies items are purchasedto support maintenance and operational activities needed to conduct company business. These items am received and maintained by appropriate personnel into inventory and are subject to inventory counts, issuances, and receipts that are completed accurately, timely, and in the month of occurrence. Unless othenvise specified, this policy establishes requirements that are to be followed by all employees involved in materials and supplies related aciiviiies. More detailed guidance is found in the applicable practices, which are referenced in the Appendh section of this policy. 1 The Supply Chain Department, Finance Department, and Operating Units work together to monitor inventory performance and condud critical inventory activities. This includes Material Replenishment Planning (MRP). inventory item number creation and maintenance, storage location creation and maintenance, inventory counting, and alignment wiih corporate strategy. Administration"%', The Material Master File contains key data including inventory item numbers, moving average prices, MRP quantiiies. and supplier item number. Inventory item numbers are established, maintained, and monitored by the Business Support Services. MRP quantiiies of maximum levels (the quantity inventory is purchased to) and reorder points (the quaniiiy on hand at which inventory is purchased) are evaluated and monitored at storage locations by the Operating Unit. lnventorv Items Operating Unts will coordinate with the Supply Chain Department during the requisitioning process to create inventory item numbers. Inventory item numbers are created for items defined as material routinely purchased and stored which is expected to be used overtime for capital, operating and maintenance tasks. Inventory items may include distribution system parts, chemicals for water and wastewater treatment, and fuel supplies. The Sales and Use Tax Department is notified prior to the creation of new inventory items to ensure appropriate treatment. Inventory items are classified as A, B. C, or D based on total consumption value at each plant. This Classification allows the Company to effectively manage inventory. Guidance around classification of items is developed by Operations and Finance. Referto the Inventory Count Practice for additional detail. Page 1 of 4 Confidential G10000293-0001 Storage locations include stock yards. storerooms, warehouses, plants, trucks, and contractor Stored inventory. All locations are required to perform periodic and scheduled physical or cycle inventory COUntS 4 Access to display inventory records across storage locations throughout the Company is available to allow for possible movements of inventory between locations. Inventory movements. issuances, and receipts are completed accurately. timely, and in the period of occurrence. Inter-Plant Movements Inter-Plant movements occur when inventory items are moved from one plant to another. Inter-Plant movements between Operating Units require a documented agreement and must comply with applicable state affiliate transaction rules, which may require prior approval of the transaction by a state commission or state reporting requirements related to the transaction Emergencytransfers are permitted. An emergency is a situation where there is an immediate need for an inventory item necessary to make repairs to protect against further loss or damage. Prevent or minimize serious disruption in business, or pmtect the Company assets. Intra-Plant Movements Intra-Plant movements occur between plant storage locations within the same Operating Unit. These movements are to be recorded and approved by the storage location managers. Inventow Issuance Inventory items are issued when removed from the storage location for use or when inventory items are drop shipped to a job site. Inventory items previously issued but unused are to be returned to inventory and recorded. MeteE are issued to work orders upon receipt. Receivinq lnventoiy Inventory items are physically inspected, sampled (when necessary), and compared to receiving documentation. Acceptable inventory items are to be recorded as a system receipt. Discrepancies are resolved with the supplier or Supply Chain in accordance with the Goods and Services Receipts Practice. lnventorv Accura Inventory accuracy is verified through periodic and scheduled physical or cycle inventory counts. Variances resulting from inventory counts are approved in accordance with the Inventory Count Pradice, where thresholds for write off of inventory I materials and supplies are specified. . 6 Physical inventory counts require a complete count of all inventory items of a specified storage location(s) and will be performed as deemed required or when cycle counting results do not meet defined criteria approved by the Vice President & Controller, or designee. Cvcle Countinq .-Inventory items are counted based on classification. Refer to the Inventory Count Practice for guidance. Items no longer required to support the business are returned to the vendor or manufacturer when possible Warranty returns for manufacturer defects are established by contractual agreements (also see Receiving Inventory section above). Page 2 of 4 Confidential G10000293~0002 Items no longer required to support the business are removed from inventory records or written down to net realizable value. The phrjical items are clearly segregated and identified from regular inventoiy. These &ems are disposed of timely through recycling or salvage means whenever possible. and specifically when required by appliible laws and regulations. Safeauardina Inventory Access to valuable inventory is restricted to authorized individuals. Appropriate action is taken when inventory is noted as damaged or missing. lnventow Valuation Inventory is valued based on the corresponding quantities and prices for each goods receipt and issuance by multiplying quantities by average prices (Moving Average Method). 111. RESPONSlBlUTIES Business SUDDO~~Services -Responsible for enterprise inventory items including approval of changes to MRP and approval of inventory item number creation and maintenance. SSC Accountina Sewices DeDartment - Responsible for overall inventory valuation and administration of inventory count. Warehouse Manapet3/SuDerviSOQ - Responsible for the timely entry of inventory Movements into the inventoly management system, for establishing and monitoring MRP quantiies, for ensuring inventory counting activities occur wkhin requirements, and for policy adherence for inventory management activities within assigned locations, including counting. disposal. receiving, and shipping. IV. STRATEGIC OBJECTIVE This policy addresses strategic objectives to meet customer service and financial goals through effective inventoiy management. Effective inventory management minimizes the impact of demand and supply variability, price fluctuations, and optimizes working capital. V. MONITORING -.'2 The Business Support Services group monitors the Inventory Performance Scorecard which tracks key perfonance indicators (KPls) and compliance with policy. VI. WAIVERS Any deviation. waiver or exception from this policy requires the prior written approval ofthe executive leadership team (ELT) Sponsor of this policy, or his or her designee. The ELT Sponsor, or her or his designee, is responsible for tracking all requests for waivers, decisions with respect to those requests, and maintaining documentation related to each waiver request. Each individual receiving a waiver is responsible for retaining documentation of the waiver that was granted. Page 3 of 4 Confidential Gl0000293-0003 VII. NON-COMPLIANCE Any employee who violates or circumvents the policy may be subject to disciplinary action up to and including termination. NextReview By: 11130/15 Approval Date: 1 1/30/12 Last Reviewed: 11130l12 Page 4 of 4 Confidential G10000293-0004 Appendix - Summary of Practices Related to Materials and Supplies Policy I Maienals and Supplies Goods and SeMces Receipt I Confidential G10000293-0005 Materials and Supplies -Supplemental This policy is new to the Company. 9 STOP - What has been eliminated in this policy? Not applicable. .3 START - What's new in this policy? The Supply Chain Department. Finance Department, and Operating Units work together to monitor inventory performance and conduct critical inventory activities. This includes material replenishment planning (MRP). stock number creation and maintenance, inventory counting, and alignment with corporate strategy. Classification of inventory as A, 8,C, or D. 3 Storage locations are established for each plant where inventory is held, including stock yards, storerooms, warehouses, plants, trucks, and contractor managed inventory. Display of inventory records across storage locations is available across regulated businesses. Cycle counting policies are in place to ensure annual counting of all inventory items. with count requirements established for each level of classified inventory. Opportunity for exemption from physical inventory procedures exists with completion of pre-determined cycle counting conditions through approval of the Vice President & Controller, or designee. 6 CHANGE -What's staying, but changing in this policy? ,, p. +'&$ ,Previously a standarized and uniform part number system was the policy of the Company. Going forward. lhe inventory management system will enforce this policy and ensure inventory items are standardized across regulated businesses. (3,An inventory scorecard will track inventory performance and key performance indicators (KPl's). .3 CONTINUE - What's not changing at all in this policy? Items no longer required to support the business will be segregated and identified as such, in accordance with regulations and standards. Inventory is property safeguarded to minimize damage or thefl Inventory valuation method will remain as Moving Average, or quantity muniplied by the average price +:+ +:+ How are related practices impacted? e Not applicable. Confidential G10000293-0006 Brad Kelly, BT PTP ICG Lead Version 4 incorporated comments lwrporated comments Incorporatedcomments Crab D'Conmll. PTB BT Lead incorporaled comments Supply Chain Version 10 Incorporated mmments Chuck Gilberl. Diredor of Accounting I Version 10 Incorporatedmmmenls Director of Financial Services Version 10 incorporated comments =BT Mas Lead Version 10 incorporaled comments I Steve Tambini, VP Operations. NJ I Version 40 I incorporated comments I Greg Week, VP Operations. MO Version 40 incorporated comments Jim Kennedy, BT PTP Lead Version 40 Incorporatedcomments Senior Director, Field Operations incorporated comments I Holley Joy. Program Manager, CA I Version 40 I incorporaled comments Confidential G10000293-0007 Andy Hadzewyw, Superintendent Operations lnwrporated mmments I WE.NJ I Todd Brown, Director of Operations. CA lmorpomted comments Andy Soule, Diredorof Operations. CA Incorporated mmments ~~ ~ ~ Names in bold have rewewed multiple versions of the document. Confidential G10000293-0008 PHYSICAL SECURITY POLICY Policy Number:POL-OPSOt Effective Date:l1/30/2012 Applicability: American Water Works Company, Inc., and ELT Sponsor President and Chief Operating its controlled subsidiaries (together “American Water“ or the Officer Regula ”Company”), except as noted below under ”Purpose” DocumeM Author: Director Operations Security 1. PURPOSE This policy provides the requirements for faciliy and other physical securiy, assessment of security risks, identification of effective controls and incident management. It addresses timing, key methods, approvals, reporting and roles/responsibilities. For the Market Based Business (MBB), securiy measures, vulnerability assessments and security technology are only implemented at MBB locations when contracted for and coordinated with the MBB client. 11. POLICY STATEMENT Physical security failures can adversely affect operational and financial performance, cause ham to employees or the public, and harm the reputation and brand of the Company. Effective management of security is an essential risk control. Established risk controls will support business goals and objectives through the implementation of standards, best practices and, technology; and will comply with applicable statutory or regulatory requirements. American Water will ensure that suitable processes are in place to adequately assess security risks and to identify and provide effective control measures for the protection of assets in a manner appropriate to the assessed risk. More detailed guidance is found in the applicable practices which are referenced in the Appendix section of this policy. 1 Related practices will be developed consistent with security related standards and guidelines published by the American Society for Industrial Security (ASIS), American Water Works Associations (AWA) and/or other standards organization. The Company has adopted the following published standards and programs to ensure that its security program is consistent with industry best practices and standards. The AWWNANSI ‘330 Standard tiled Security Practices for Operations and Management is utilized for the management and governance of the security program. * The AWWNANSI JIOO Standard tiled Risk and Resilience Management of Water and Wastewater Systems, is utilized for the completion of Vulnerability Assessments. - The SAFETY ACT (Support Anti-terrorism by Fostering Effective Technologies Act of 2002) is followed as it relates to designated and/or certified contradors, vendors, or suppliers of security products or services whenever possible. The SAFETY ACT provides certain liabiliy protections against acts of terrorism when certified or designated contractors are utilized. Vulnerability Assessments Operational security vulnerability assessments will be conducted for all community water systems and critical operational facilities covered under the scope of the Bioterronsm Act of 2002 (PL 107-188) consistent wRh the JIOO AWWNANSI Standard. Vulnerability assessments will be reviewed and validated for completeness and relevance when significant changes to the system are identified. and at least every five years or as required by federal or state regulation. Vulnerability Assessments are considered Protected Critical Infrastructure Information (PCll) and will be protected in accordance with the PCll program specifications. Page 1 Of 4 Confidential G10000294-0001 Securitv Measures The type and degree of security measures which are deployed to American Water assets and facilities are determined based on various data sources (such as vulnerability and site security assessments, area crime data, operations input, and historical security data) that are specific to the asset and operating environment. Securitv Technolo To ensure integration and capability with enterprise security and Information Technology (IT) systems, Only approved enterprise security technologies (e.g. security cameras, card access systems. electronic lock system, burglar alarm systems, fire alarm systems) are permitted for use at American Water facilities. Existing systems currently in use are permitted to remain in use until they are replaced or upgraded. Operations Security and Information Technology teams will collaborate to continually evaluate, test, and approve new security technologies for the Company’s regulated business. Facility Access Control Access to all Company owned and leased property is limited to authorized persons in the conduct of official activities and as approved by the Facility Security Coonlinator (FSC) or local management. Incident and Event Manaaement Incidents and events which occur at or involve Company employees, property or assets are a potential risk to the business and therefore are managed in accordance with the Incident and Event Management Practice. Appropriate personnel will be trained in Incident and Event Management and facility Emergency Response Plans (ERP) and these ERPs will be reviewed annually or as required per regulatory requirements. Security exercises will be conducted periodically or as required perregulatory requirements. Pre-EmRlOvment Screeninq Human Resources will establish suitable processes to ensure that all prospective new staff members are subject to background screening of a type appropriate to the sensitivity of the position for which they are being considered. Transferred employees may also receive additional background screening depending on the sensitivity of their new position in comparison to their current assignment. The adjudication of background screening processes LS managed through appropriate Human Resources processes. This screening will be conducted in accardanm with any applicable collective bargaining agreements. 111. RESPONSIBILITIES In acknowledgement of the diversity of commercial and operational environments, the responsibility for the implementation of this policy is as follows: All employees and authorized contracton must wear and openly display the standard American Water Identification Access Badge visibly while on any American Water property. while on American Water business, and while representing American Water. All employees and authorized contractors have an obligation to report any suspicious activity, security incidents, deficiencies andlor violations of this policy to their supervisor or contractor’s Company sponsor immediately when the incident or violation is discovered. The supervisor or management shall immediately report the situation to the Security Hotline at (1-866-801-1123) and complete the security incident report form located on the intranet. Employees covered under a collective bargaining agreement may have a union representative present, if desired, when reporting any security incidents or violations of this policy. . Employees who receive a visitor at any American Water faciliy or property must arrange for a host of the visitor. The host must be an employee or authorized contractor and is responsible to ensure the visitor understands local safety and security procedures ofthe facility at which the visitor will be located. Page 2 of 4 Confidential G10000294-0002 ...... " The ELT is accountable for ensuring the Operations Securiiy Program is appropriately resourced to ensure the continuous management and reduction of physical security risks to the business. * State President or Vice President of Operations (or equivalent tiles in states where titles are not used) is responsible for ensuring compliance with this policy, and for assigning a designated FSC for each property and facility under their management. State operations management is responsible for ensuring proper use and compliance of deployed securiiy controls. technology and procedures. The Operational Risk Management Department (ORM) has overall organizational responsibilityto ensure that active and effective risk control measures are implemented to reduce losses from security riiks at a cost that is propoltionateto the threat and coordinated with State Senior LeaderShip and operations management. ORM will develop, implement and maintain policies and practices to manage securiiy risks to the Company. The Vice President of Human Resounes is responsible for establishing processes for background screening for prospective new employees that is appropriate to the sensitivity of the position for which they are being considered. The FSC's are responsible for coordinating and managing security control systems, technology, and procedures at their faciliies of responsibility. The Operations Security (OPSEC) leads are responsible to coordinate with state operations the implementation and operation of this Policy and any associated practices and strategies. OPSEC is responsible for conducting vulnerability assessments and assessing physical securiiy risk and resilience of company assets; and recommending, managing, and coordinating risk mitigation solutions. OPSEC is responsible to coordinate and facilitate security exercises. ,Procurement is responsibleto ensure that SAFETY ACT designated and/or certified contractors are utilized whenever possible when procuring contractors vendors, or suppliers of security products or services. IV. STRATEGIC OBJECTIVE This policy addresses strategic objective to reduce risks resulting from physical security and business continuity related vulnerabilities. V. MONITORING The Operational Risk Management Department through the Operations Security leads will be responsible for managing the Operations Security Program within their area of responsibility, ensuring collaboration and integration of the program with the state operations, and monitoring the requirements of this policy. VI. WAIVERS Any deviation. waiver or exception from this policy requires the prior written approval of the ELT Sponsor of this policy, or his or her designee. The ELT Sponsor, or his or her designee, is responsible for tracking all requests for waivers, decisions with respect to those requests, and maintaining documentation related to each waiver request. Each individual receiving a waiver is responsible for retaining documentation of the waiver that he/she was granted. Page 3 Of 4 Confidential G10000294-0003 VII. NON-COMPLIANCE Any employee who violates or circumvents the policy may be subject to disciplinary action up to and including termination. Next Review By: 11/30/2015 Approval Date: 11/30/2012 Last Reviewed: 9/24/2012 Page 4 of 4 Confidential G10000294-0004 ___ Appendix - Summaty Practices Related to Physical Security Policy Physical Security Policy I Confidential G10000294-0005 Physical Security Policy - Supplemental Q STOP - What has been eliminated in this policy? o the current structure or organization of American Water will establish and maintain y reason of their status or role, be >The following Section was in the newly adopted standard: . is responsible for developing ;The following section was to the current structure or organization of the business: . is responsible for developing and coordinating programs e:+ e:+ START- What’s new in this policy? ,The adoption of standards section was added lo ensure that the American Water security program is consistent with industry best practices and established standards which reduces subjectivity and increases slanderdimation throughout the business. * - The-section was added to ensure-are Im lernented in the busifless AS a resun of1-1 our are now P with these systems can also cause -land potentially ,Was added to provide clarity to employees on handling visitors of American Water facilities 4Was added as an additional responsibility to support the adoption of the SAFETY ACT. .r* How are related practices impacted? Ail cument related practices are unchanged Confidential G10000294-0006 @AMERICANWATER 2010 Company Confidential AMERICAN WATER Practice Name: Treatment Chemical Receiving Practice Functional Operations - Service Delivery PURPOSE The objective of this practice is to provide direction to American Water Works Company, Inc, and its controlled subsidiaries (together "American Water" or the "Company") for the incorporationof appropriate steps and measures to ensure that the delivery of treatment chemicals does not cause a water quality event, safety hazard to employees and the community, security risk, or disruption of service. The steps and measures included in this practice are to be used in the establishment and maintenance of an effective, efficient, secure, and safe water treatment chemical inventory program. APPLICABILITY This pradice outlines the requirements to help ensure compliance with Safe Drinking Water Act Clean Water Act OSHA * DOT-HazMat Other environmental regulations Physical Security Policy * Procurement Policy * Applicable American Water Health and Safety Procedures This practice applies to water and wastewater treatment chemicals only. While delivery of other chemicals, such as laboratory or cleaning supplies, may present similar potential hazards, it is not the intent of this practice to address the receipt of these types of chemicals. PRACTICE ~ ghly Sensitiv entia1 Information 47 Treatment Chemleal Receiving Practice ,I".. Date Adopted: September 1,ZMO Highly Sensitive Confidential G10000295~0001 @AMERICANWATER 201 0 Company Confidential AMERICAN WATER nf i formation ~ ~ - ~ ~ Treatment Chemical Rwiving Pracfice 20f7 ikty Date Adopted: eptem Highly Sensitive Confidential G10000295-0002 @AMERICANWATER 201 0 Company Confidential AMENCAN WATER ^-I-....._...... _..._._._._...~~...~...... ~...... ,~._._._._.__._..__._._.~...~,..~~...~,.,.,~.~~~~...... ,~~~...~..I Highly Sensitiv tial Information -.-.-.-.-.- ~ Treatment Chemical Receiving Praclice livery Date Adopted: September 1,x)lO Highly Sensitive Confidential Gi0000295-0003 @AMERICANWATER 2010 Company Confdential hly Sensitive Confidential Information i! i i i 0 ORGANIZATIONAL RESPONSIBILITIES Production and / or Water Quality will be responsible for implementing the requirements included in this Practice and identifying the necessary delivery records to be maintained locally (depending on specific responsibilities for treatment chemical ordering and delivery at a given facility). The Production or Water Quality lead shall report all irregularities in treatment chemical product quality or container quality problems to Supply Chain ([email protected]) Additionally, Supply Chain should also be notified of any serious or habitual delivery or invoicing issues. Supply Chain will include supplier delivery responsibilities and requirements within all treatment chemical procurement bidding and agreement documents (in accordance with applicable American Water Practices and Policies). Supply Chain will support operations in resolving treatment chemical supplier issues. REPORTING IMETRICS The American Water employee responsible for receiving the treatment chemical shipment shall report to the Production Director, Environmental Compliance Director, and, as necessary, the Operational Risk Management Director instances where this practice cannot be met. These Directors will elevate the information as needed to the State President. REFERENCES Phvsical Securitv Policy Procurement Policy Health and Safetv Policy Environmental Policy DEFINI'TIONS None REVIEWIUPDATE This Practice will be reviewed no later than every 3 years Office Location Operating Name Title & Functional Area Unit (City, ST) Business Mgr , Env Compliance Voorhees, NJ Co-Lead Center 1- I and Stewardship Treatment Chwnical Rwxiving Practice Operations -Service Delivery Sponsor: Date Adopted: September 1, 2010 Highly Sensitive Confidential G10000295-0004 @AMERICANWATER 201 0 Company Confdential Original Adopted: October 25,2007 - Revised Adopted: September I, 2010 Date of Last Review. September 1, 2010 Treatment Chwnical Receivinn~ ~ .Pnllik 5of7 Operations - Sew'= Delivery Sponsor: Date Adopted: September 1.2MO Highly Sensitive Confidential G10000295-0005 @AMERICANWATER 2010 Company Confidential AMEMCAN WATER REVISION SUMMARY The practice was updated to clarify the delivery procedure to allow for more efficient implementation, include specific requirements aimed at employee safety, and clarify the need for protection of chemical storage tanks. Treatment Chemwl Receiving Practice Operations - Se~mCelivety Sponsor Date Adopted: September 1, 2010 Highly Sensitive Confidential G10000295-0006 @AMERICANWATER 201 0 Company Confidential Highly Sensitive Confidential Information Treatment Chemical Receivina Practice 7d7 Date Adopted: September 1,230 Highly Sensitive Confidential G10000295-0007 @AMERICANWATER 2009 Company Confidential AMENCAN WATER Practice Name: Use and Posting of Field Alerts in IDA Practice Number: I The objective of this standardized practice is to ensure that American Water Works Company, Inc. and its regulated subsidiaries, including, for purposes of this practice, American Water Works Service Company, Inc. (together "American Water" or the "Company" provide accurate and timely information to customers regarding interruptions in water service and important water quality information whether they contact the Customer Service Center (CSC) and speak with a Customer Service Representative (CSR) or opt to use the Interactive Voice Response (IVR) for self service. APPLICABILITY This practice supports American Water's customer service strategy and certain applicable regulatory requirements for notification to customers. This practice applies to all customer service areas supported by the National Customer Service Center. PRACTICE This practice will enable American Water to consistently communicate accurate information regarding service interruptions and water quality to customers who contact the Customer Service Center (CSC) and either speak with a Customer Service Representative (CSR) or self serve via the Interactive Voice Response (IVR) system. Actual details of Alert content and format will vary depending on the type of service issue (e.g. main break, boil water advisory, and hydrant flushing). Specific instructions and Alert templates are included in the Traininq Document. ORGANIZATIONAL RESPONSIBILITIES ODeratina Areas: 1. Division, state and local operations are responsible for complete, accurate and timely entry of Alerts. a. The text to speech engine used by the IVR will read EXACTLY what is entered. Therefore, it is critical to pay particular attention to formatting, words used as well as abbreviations. b. It is critical to enter Alerts under the appropriate premise hierarchy to ensure that the Alert is available to the CSRs when using Instant Data Access (IDA) to locate applicable Alerts for specific premises and directly to customers who opt to use the IVR with their individual account numbers. c. It is the responsibilityof the division, state and local operations to designate the correct inactive date or deactivate the Alert if the situation is resolved prior to this date to ensure that customers can also be informed appropriately when situations are resolved. d. It is the responsibilityof the division, state and local operations to include language that sets the expectation for the duration of the service outage or condition. If the duration is Use and Posting 0%Field Alerts in MA Practice Operations - Service Delwery - Customer Sefvlce Sponsor: Confidential G l0000296~0001 @AMERICANWATER 2009 Company Confidential AMERICAN WATER not known at the time Alerts are first entered, the Alerts must indude information as to when updates are to be expected. Additionally, Alerts must be updated when newkevised information is available and Alerts must be closed when the situation has been resolved. 2 Each Operabng Area should designate specific individuals who can post and update alerts. Access is obtained through a request via Operatcng Areas should plan for primary as well as back up support for posting and updating of Alerts In addition, the FRCC should provide additional Alert update support when extreme field conditions prevent local management from needed Alert updates. Designees in the Operating Area should consider, based on management practices, if others in their operation need to be notified when posting or updating Alerts. Also if additional notification is needed, Operating Areas need to determine under what conditions this out reach is needed. Customer Service Center: 1. The CSR opens IDA and clicks on Alerts to identify if the customer's premise is associated with posted Alert, Follow Alert instructions, dialogue or other information as needed. 2. If additional customer follow up is needed, create service order as appropriate. REFERENCES Alert Training Document DEFINITIONS Alerts: Alerts refer to communication pieces posted in IDA that facilitate accurate and timely information to customers regarding interruptions in water or wastewater service and important water quality information. REWEWAJPDATE This document should be reviewed every three years and revised, if necessary, based on the results of the review. Operating Unit Name Title & Functional Area Office Location Reviewed New Jersey Amy Superintendent, FRCC Lakewood, NJ 0 Christensen Confidential G10000296-0002 @AMERICANWATER 2009 Company Confidential AMERICAN WATER Use and PosUng of Field Alerts in IDA Practke 3 Of 4 Operations - %NiOe DelNery ~ Cuslomer Service Sponsor: Confidential G10000296-0003 @AMERICANWATER 2009 Company Confidential AMERICAN WATER Andrew Clarkson Original Adopted: November 19, 2009 Revised Adopted: Not applicable Date of Last Review: Not applicable Use and Posting of Field Alerts in IDA Practice Operation very - Cuslomer Service Sponsor: Confidential G10000296-0004 - - WORKFORCE MANAGEMENT PRACTICE Practice Number- ELT Sponsor: President and Chief Operating ORicer of Regulated Operations Applicability: American Water Works Company, Inc.. and its controlled subsidiaries (together "AmericanWatW or the Document Approvec Andrew Clarkson, Director, Customer "Company9 and Operational Support Effective Date: 05/01ROl3 Document Author: Vice President of Operations - New Jersey 1. PURPOSE This practice outlines the key enterprise activities required to perform workforce planning, scheduling, dispatching and monitoring activities as initiated by customer requests, regulatory requirements, which aligns with the Capital Policy. High-level practice variances related to market-based business (MBB). K any, are outlined in section IV of this document II. SUMMARY This document covers activities which apply to Transmission 8 Distribution (TBD), Production Maintenance,Water Quality WQ) as it relates to customer inquiries, and fiekl service functions. The Field Resource Coordination Center (FRCC) schedules work for TBD, WQ, field services, and in locations (typically smaller Districts) where employees perform production, field service and T&D work. The Production Scheduler/Dispatcherschedules work in production only districts. The following are the major sections covered within the Key Activities section of this practice: 0 Section 1: Initiate Work * Section 2: Schedule and Assign Work Section 3: Dispatch and Monitor Work Section 4 Cancel Work * Section 5: Crew Allocation Section 6: Contracting Work This practice contains appendices for the following: * Appendix A - ClickSchedule Statuses and Transition - Appendix B - ClickSchedule Jeopardy Statuses Appendix C - Summary of Policks Related to the Workforce Management Practice 111. KEY ACTIVITIES The following sections activities involving initiating, scheduling, dispatching, and monitoring work, as well as issue handling. Section 1: Initiate Work Overview This section outlines the activities involved in initiating work in the Co tern. 'ng customer calls to he initiating requests fo field work eceiving requests for follow up work and field work requests. Page I of 10 Confidential G10000297~0001 Preventative maintenance work is -in the Company's-based on the maintenance plan corrective and capital work is- A &tilritieb - G10000297-0002 Confidential Issue Handling - Examples Not applicable Section 2: Schedule and Assian Work Overview is necessary to select the resource and lime for the work to be In the event that Page 3 of 10 Confidential G10000297-0003 Activities G10000297-0004 Confidential Issue. Handling - Examples ails. * Emetuencv schedulinq Ihe work order The which IS then sent to-for asslgnrnenl and dlspatch Themor or-tom emergencces inlo the schedule at the expense of-on- -emergencies Task is flaaaed as- the task is at risk o completion. T issue per the spec status. Refer t Section 3: Disoatch and Monitor Work Overview Activities - Dispatch Work * Field personnel receive work in members of the crew are no individually. The crew leader Page 5 of 10 Confidential G10000297-0005 ndix Afor a usling of- Fw wak cedmed owmLltlple days field penomel mer a $Tala of and rmmeswoh lk next day Tnn~step f repealed unl I me wrK is complete Once camp ele prDceed Io slep 5 If ,sues affie. see Issa Handling examples .Issue Handling - Examples If the 1-1 the work IS performed and documented Once in range, lhe work details are then passed to the- - If the work s not placed in basis to identify cases where the resource failed to acknowledge Work is unable to be executed If the work IS unable to be performed, the work IS suspended by the 1-and the determines the aoDroonate adion (I e extend the due date. reschedule, call customer, etc). Work is cancelred If the work is cancelled during the dispatch and monffor process, refer to Section 4: Cancel Work Overtime hours are needed to comolete work If overtime hours are needed to complete work, the sponsible for determining who is available for . overtime and communicating any associated crew changes to the as a result. the task is at tion. The issue per the Refer to Section 4 Cancel Work Overview This section outlines the activities involved in cancelling work, Work cancellation re calling to cancel work). Cancellatio the he current work status. Cancellation removed from the schedule if the wo Page 6 of 10 Confidential G10000297-0006 Activities - Cancel Work 2 Cetem8ne the cunenl status of the work Refer to Appenxx A for a of-! llsllng of-! If the work status is in any slatus the schedule. The process is corn If the wwk status is equal to or fall istaken and the mplete. If issues ansa, see the 15sue Handkng example Issue Handling - Examples Customer Payment Received - Status is Comoleted If a work order for disconnection is cancelled due to receipt of customer payment and the work is completed, the status is Afier a customer initiates a request for reconnection, a work order is initiated to execute the reconnection. Section 5: Crew Allocation Overview Activities - Crew Allocation m~esusers 10- conssmg of rkers wmmg tagether for wfmd len hs of time has access ngnls ,091 Page 7 of 10 Confidential Gl0000297-0007 Issue Handling - Examples Field Demonnel are not available on the day work is to be executed and notifies the to determine if there IS a substitute~ ..~ resource~ available to execute the work If a substdute is avaklahle- .- , then...... the.. work IS schedulea If a subsliiute is not available, then the work is re-scheduled. Overview This section outlines the activnies !nwlved in the-for executing work ordem and tasks wnh access IO -utl!ize -that do not have access to work with Company employees- to = in the system nu -subsequently schedule plan, and dispatch their own work within- - Issue Handling - Examples Not applicable Page 8 of IO Confidential G10000297-0008 N. MARKET-BASED BUSINESS VARIANCES This practice IS not relevant for MBB. MBB does not utilize Click Software or the Company's SAP PM system for any workforce management activities. V. WAIVERS Any deviation, waiver or exception from this practice requires the prior written approval of the Document Approver of this practice. If the deviation, waiver or exception conflicts with any policy, approval from the ELT Sponsor of that policy is required. The Document Approver. or her or his designee, is responsible for tracking all requests for waivers, decisions with respect to those requests, and maintaining documentation related to each waiver request. Each individual receiving a waiver is responsible for retaining documentation of the waiver that was granted. VI. DEFINITIONS --An actlvny that does not lnvolve-knd is- A-melhod that utilizes ar-bsslgn tasks to resources - -The process that both overnight and throughout the day hen e m-A company that produces software deslgwd to facilitate -1 . hat fleld personnelmto receive execute and close- . I-mthat schedules and dispalches all field sewce WOIX(Production, T&D WQ and field senme) --An entity that ha to perform tasks. It can have its own shm, capabililies, etc. resou Crew Allocation - An allocation of a field worker to a specific crew .* DisDatch Aaent -An used to stage tasks as ready to be dispatched. * Emewency - An emergency is a situation that poses an immediate risk to health. life, property, or environment and requires immediate attention. - Field Service -A field of work where resources complete customer service orders (Le. connections, disconnections, high bill investigation. etc). Field Work Rewest -A term that refers to a request related to work that needs to be performed on a piece of equipment that is not current y being worked on. e -A waffling of a situation requiring anention that evists -Manual -An activity that does not involve any . -A scheduling method that utilizes e An activity that involves both Non-Availability -A non-availability assignment is a designated time when a field worker is not available to be is includes, but is not limited to vacation time, sick leave, jury duty, and work performed, but * Non-Pav Shut Off - An instance in which a customer has an overdue bill for which the payment has not been received and a work order is generated lo disconnect service. Page 9 of 10 Confidential G10000297-0009 Rearrange Schedule - to rearrange a schedule with . assists with the distribution of workers by allowi other location. Specific individuals or crews are When a crew is relocated. all of the workers allocated to th d are relocated. Schedule - A method to a single task or multiple tasks *%m!!!P- -A-to select a single task and apply an advanced . Schedule Policy - A set of rules and guidelines which govern how work is assigned lo resources Scheduling policies consist of the as outlined through the type of policy These constraints include but are not limlted to and /- /- - A-a list of the best options available from which a-1 - (number of current jobs emergency jobs jobs wading to be ' mRFmProvldethe for each -A - ihat is -defined for a good schedule A- bar on the other hand indicates a value lhat falls outsfde (amve or below depending on the measurement) the -and therefore requires further investigation ~ -'- -'- A scheduling -Such as the- - Service Orders - A field of work where resources are focused on customer service. Examples inctude customer service turn-ons, Customer service turn-offs, meter changes. rereads, and customer leak investigations at the district level. Transmission and Distribution fl&D) - A field of work where resources work to maintain, repair and replace the transmission and distribution mains, valves, services and hydrants for the distribution system at the district level. Examples include main breaks, service replacements, valve replacement, hydrant replacement and repair. Water Quality - A field of work where resources in water quality operations work to maintain the quality of water produced in the water treatment facilities and thmughout the distribution systems. Examples include collecting watei samples, responding to dirty water calls. respond to water quality complaints . An object used to plan and charge labor, materials and services. A Work Order has VII. NONCOblPLIANCE Any employee who violates or circumvents the practice may be subject to disciplinary action up to and including termination. Next Review By: 05/01/2016 Approval Date: 05/01/2013 Last Reviewed: 05/01/2013 Page 10 of 10 Confidential Gl0000297-00 10 Appendix A - ClickSchedule Task Statuses and Transition The following task statuses and descriptions are used by field resources and the FRCC to monitor and track the status of tasks. The task statuses listed between steps 1 through 9 below are listed in the order of their transition. Statuses listed in step 10 through 14 are based on specific scenarios that arise in the field, during execution of work. Field resources, the FRCC. and the Production SchedulerDispatcher are expected to undernand the task statuses and descriptions in order to appropriately enter the correct status while executing work in the field, or in instances of work suspension or cancellation. The point at which a rewrce reaches the task's site. Confidential G10000297-0011 Appendix B - ClickSchedule Jeoparcly Statuses The following jeopardy statuses and descriptions used by ClickSchedule to flag certain conditions which put the successful completion of the task at risk. Confidential G10000297-0012 Appendix C - Summary of Policies Related to the Workforce Management Practice Confidential G 10000297-00 13 Issues Management Protocol Introduction An essential element of a communications strategy is anticipating issues and addressing them proactively. An issue is a result of an event that has occurred or may occur that has the potential to have a negative impact on our business and should be analyzed and dealt with via actions to mitigate the potential risk. Most issues never turn into crises if managed effectively and efficiently. For this reason, it is essential to develop a pcotocol for handiing such situations while minimizing any external escalation. ?’his issues management protocol provides procedures for the coordination of communications within American Water as well as externally with the media and other key constituencies and integrates with the Event Management Process. The purpose of such a protocol is to: Ensure, through timely effective management and handling, that issues do not develop into crises; Offer an efficient method for issues management, from identifying the issues to resolving them; Develop a protocol and team for issues management; Clearly defme the roles and responsibilities of the Corporate Communications & External Affairs office (known herewith as CCEA) and regional, state and divisional communications professionals rcgarding thc management of such issues. The structure of this outline is as follows: 1. Roles & Responsibilities: Defines the roles and responsibilities of CCEA and regional, state and divisional communications professionals. 2. Managing Issues -Logistics: Logistical guidelines for how to identify, profile, and communicate an issue. 3. Assembling an Issue Management Team: Guidelines for putting together a team to deal with issues as they escalate. 4. Capturing Key Learning: Identifying how to improve issue management for the future. PLEASE NOTE: In the event that an issue has materiality as defined in the Event Management Policy such as, but not limited to, the potential to disrupt business continuity and interfere with American Water services to customers, please refer to the Event Management Procedures andior Corporate Event Management Procedures. Both procedures can be found on the American Water Intranet. Issues Management, depending on the event managed, is a critical component of Event Management. The guideline outlined in this document is intended for issues that will not interrupt American Water services to customers. Definitions: An even1 is defined as a risk situation that requires urgent action to protect people (employees and customers), property or the environment, or to restore or maintain essential services, thus protecting the Company’s reputation and ability to do business. An issue is defmed as a potential problem that may impede the company’s ability to maintain a positive image or could negatively impact the business and should be analyzed and dealt with via actions to mitigate the potential risk. AWIM Guideline I 2/29/20 10 Confidential 1. Roles & Responsibilities Corporate Communications & External Affairs Role CCEA is responsible for corporate communications including internal and external communications, external affairs and marketing of American Water and is consequently to be informed about all planned contact with media, customers, and officials during the implementation of the issues management protocol. In regard to business and financial communications, CCEA and Investor Relations (IR) are responsible for communications of this nature. In addition, CCEA is responsible for seeing that all materials are reviewed and approved by the appropriate departments such as legal, operations, risk management, finance and other departments as necessary prior to release. The role of CCEA is to provide strategic guidance and alignment, regional, state and divisional support, and idcntify best practiccs that can bc shared across the country. It does so by overseeing communications strategy, message integration and sharing of best practices. Strategy: CCEA is responsible for designing and implementing an integrated communications strategy for American Water. All regional, state and divisional communications should fully support and align with the overall communications strategy. > Regional, slate and divisional communications professionals should always coordinate activilies and align their overall messages with CCEA and vice versa. CCEA activities, especially those about major projects or activities in a regulated state should be coordinated with the division and state communications professionals. Message Integration: CCEA supports regional, state and divisional communications professionals and acts as a service center for communications materials. > Regional, state and divisional communications professionals must go to CCEA for communications tools such as brand guidelines, templates, and updated corporate messages, as well as strategic counsel for critical statements and/or guidance on specific issues. Best Practice Sharing: CCEA structures and coordinates all regional, state and divisional activities to achieve best practices for all offices and ensures all communications team members across the company are apprised, as appropriate, on corporate plans /issues. > CCEA supports information and knowledge exchange through the collection and distribution of bcst practice cases and tcmplatcs as well as ongoing two-way dialogue. > CCEA supports regional, state and divisional communications professionals and/or state presidents depending upon the leveliescalation of specific issues. The level of an issue may be determined in coordination with the Operation Risk Department in Voorhees based on the event management materiality scale defined in the Event Management Policy. AWIM Guideline 2 12/29/2010 Confidential G10000333-0002 Regional and State Corporate Communications and External Affairs Role Regional, state and divisional communications professionals play an essential role in identifying local issues and serving as American Water’s representatives to the local press and public. In issues management the primary function of the regional and state communications professional is to: e Monitor local and/or state news for emerging issues and track current ones. e Identify issues and be prepared to respond accordingly. Respond to and actively coordinate local media activities after the review and approval of CCEA on all media-related materials and suggested actions. (Note: Emergency situations may be handled locally without prior approval, i.e. main breaks.) e Develop communications instruments that address issues and mitigate risk. All materials must be provided to CCEA [or review and approval. Act as spokespeople for American Water subsidiary regarding local issues and news with approval from CCEA. Approved spokespeople may also speak on behalf of the company at the local level. This will be predetermined and in the majority of cases will be related to operations, Le. boil water advisories, main breaks, etc. e For ongoing issues, keep the appropriate CCEA contact apprised of all important developments. Scck review and approval from CCEA before reloasing any statements/communicadons or implementing any planslstrategies that address local issues or have potential to become a national eventhisis. Coordinate activities with any outside local public relations and/or public aKairs firms (in case of lobbyists, there will be reporting responsibility and coordination with Government Affairs at the Voorhees office). Participate in training sessions for knowledge sharing. Coordinate, in times of escalated issuedcrisis, with CCEA, Operational Risk Management for events necessitating the activation of the Event Management Process and/or regional, state and divisional presidents. In the event that an issue escalates, regional, state and/or divisional communications professionals, together with CCEA may determine the need for more frequent updates to CCEA. In addition, it may be deemed appropriate to establish an issues management team, which may be a sub-set of the Event Management team. Following is a materiality scale to help categorize issues. Please refer to this scale when considering issues that arise in your statdusiness unit. AWIM Guideline 3 12/29/2010 Confidential G10000333-0003 AWIM Guideline 4 12/2912010 Confidential G10000333-0004 2. Managing Issues The best wa to manage an The following three actions -- andd-outline the Identify On a local level issues related to their business and/or operations. issues that have or might In order to prepare for and manage issues in a timely manner, it is essential to identify the channels through can includc: AWIM Guideline 5 12129120 10 Confidential G10000333-0005 where we have Step 1: Clarify who, what, why, when sod where nvolved so far. ed description of the event and f the event, up to the Where: List all locations involved. later on (Le.: List any emergency responders, hospitals or other third-parties. Step 3: Analyze the issue the assessment as elevant AWIM Guideline 6 12/29/2010 Confidential G10000333-0006 Once the issue has been profiled, it ’ the or Step 1: Determine- priority cated with and in which order: one of the who are designated as a 7 12/29/2010 Confidential G10000333-0007 with AWM Guideline 8 12/29/2010 Confidential G10000333-0008 f responsibility appropriate to th the team leader should be prepared to be in the issue, as this may for all team members, including Ste 2: Sdeetl-jfrom l-and- pwilldepend on the- An- for example, may necessitate a- a- * Ensure that each 1 to always know u,ho needs- . -on the issues. - - - and/or offices directly involved in the issue Step 3: Create and circulate a of all Themshould include the-on the- * Also include their office-, - such- as Step 4: Create an[- * Select a-with- Install Crcatc an[- or- and cnsurcl- -Disiributel-to-(if necessary). AWIM Guideline 9 12/29/2010 Confidential ].e. that have the potential to AWN Guideline 10 12/29/20 10 Confidential G10000333-0010 4. Capture Once an issue has the situation is and should be When capturing the wmider the following questions: What about the of'developments, epends both on Even with a ways improve through the AWIM Guideline 11 12l2912010 Confidential @AMERICANWATER 2007 Company Confdential AM E NCAN WATER Practice Name: American Water Internet Posting Practice Functional Area: Corporate Communications and External Affairs Practice Number: PURPOSE The purpose of this practice is to help ensure that American Water consistently communicates in a manner that is appropriate and effective and best serves American Water's strategic mission, goals, reputation, and image. APPLICABILITY This Practice supports the American Water internet Postina Policy. The practice should be used for all non-emergency American Water Internet Posting requests. This practice must ba read in conjunctionwith, and is subject to, all policies and practices promulgated by the Company's Disclosure Committee, which controls in case there is any conflict between them. PRACTICE 1. All American Water Internet posting requests must go through the Corporate Communications and External Affairs Department via the Director of Marketing and Advertising or through those designated as a representative by the Director of Marketing and Advertising. 2. Those wishing to communicate any information via the American Water internet should complete the Internet Posting Request Form. 3. The Director of Marketing and Advertising or those designated as a representative of the Director of Marketing and Advertising will verify that any images and or copy do not violate or infringe upon any copyright laws. 9RGANIZATlONAL RESPONSIBILITIES NIA REPORTING I METRICS NIA REFERENCES American Water Internet Postina Policy DEFINITIONS NIA REVIEW I UPDATE Every three years Internet Posting Practice I012 Corporate Communications and External Affairs Practice Sponsor: MaryBelh Vrees Date Adopted: 04/0512007 Confidential G10000335-0001 @AMERICAN WATER 2007 Company Confdential AMERICAN WATER Practice Development Team: Original Adopted: April 5,2007 Revised Adopted: NA Date of Last Review: September 22, 2009 Internet Porting Practice Corporate CommunicationsandEalemal Atlairs Practice Sponsor: MalyEelh Vrees Confidential G10000335-0002 Communications & External Affairs Policy Policy Number: POL-COMMEAOI Effective Date: 11/30/2012 Applicability: American Water Works Co Inc.. and its ELT Sponsor: Kellye Walker, Chief Administrative Officer controlled subsidiaries (together "American WateP or the Document Vice President "Company") Corporate Communications and External Affairs 1. PURPOSE This policy provides the requirements to communicate, internally and externally, on behalf of and regarding American Water. It addresses timing, key methods. approvals, reporting and roles/responsibilities. The policy addresses the differences between regulated and market-based businesses, where applicable. II. POLICY STATEMENT This section contains guidance relevant to the various areas and methods of communicating on behalf of the company. Unless othewise specified, this policy establishes requirements that are to be followed by all employees involved in communicating internally and externally on behalf of the Company. More detailed guidance is found in the applicable practices, which are refeenced in the Appendix to this policy. External Communications In all cases, the Communications and External Affairs Department is to be made aware of communications being disseminated to the media or the general public before they are issued. e All media contacts regarding nonmaterialevents will be directed to an appropriate authorized representative. American Water will identify authorized representatives nationally and locally whose responsibility is to ensure the Company speaks with one voice. In the case of an emergency, preapproved templates are to be used. Emergencies include any event that affects water quality or reliabiliy of senrice. * Nonmaterial external communication is information intended for external distribution including, but not limited to, press releases, newsletters, presentations,speeches and letters. The chief executive officer (CEO) and chief financial officer (CFO) are the authorized representatives for the Company regarding material informationto analysts, security market professionals,instiutionai investors and shareholders ("Regulation FD Persons") as referenced in the Regulation Fair Disclosures practice. American Water Website e The addaion of content, updates and requests for changes to all areas on the American Water website, amwater.com, and subsidiary sites, including the American Water Press Room, will be managed by the Communicationsand External Affairs Department. e The Investor Relations section of amwatef.com will be managed by the Investor Relations Department. Internal Communications s All companywide internal communications will be released by the Corporate Communications department's director of Internal Communications or through those designated as representatives by Internal Communications. A companywide internal communication is any communication intended to address over 50 Page 1 of 3 Confidential percent of American Water employees, or 50 percent of employees within a specific state, business, function or department. e An internal communication can be in the form of, but not limited to, town hall meetings, email. intranet content, voicemaiis, letters, newsletters, PowerPoint presentations and posters. American Water lntranet e All information posted on the Intranet, mySom. will be released through the director of Internal Communicationsor through those designated by the director of Internal Communications with the right to publish on the intranet. All materials representing American Water will reflect the corporate brand identity, which is outlined in the Brand Standards Practice. Identifying, protecting and maintaining the brand, and subbrands. is entrusted to the Communications and External Affairs Department. All exceptions to the Brand Standards Practice must receive approval from the vice president of Corporate Communications and External Affairs or those designated by the vice president of Corporate Communications and External Affairs. Social Media e The Communications and External Affairs Department is the only group authorized to speak on behalf of the Company on any social media sites. Employees, except those expressly authorized by the [communications department], are not permitted to post any infonation on a social media website on behalf of the company. e The Communications and External Affairs Department will maintain a Social Media Guldelines Practice for participating in social media. As social media is constantly evolving, employees are recommended lo frequently review these guidelines. 111. RESPONSIBILITIES e All employees are responsible fortheir own conduct and compliance with this policy. e The vice president of Corporate Communications and ExternalAffairs or a designee b responsible for identifying those employees who are authorized to speak on behaif of the Company, as well as maintaining templates and guidelines developed for communications purposes and the Company's external websiie. e The director of Internal Communications or a designee is responsible for the release of all internal communications, including the Company's intranet. N. STRATEGIC OBJECTIVE This policy addresses strategic objectives to ensure that American Water consistently communicates, internally and externally, in a manner that is appropriate and effective, and best serves the company's mission, goals, reputation and image. In addition, it ensures the integrity of the American Water brand and its use. V. MONITORING The Communications and External Affairs Department monitors media daily. Violations of this policy should be reported immediately to the Communications and External Affairs Department. VI. WAIVERS Any deviation, waiver or exception from this policy requires the prior written approval of the executive leadership team (ELT) sponsor of this policy, or his or her designee. The ELT sponsor, or his or her designee, is Page 2 of 3 Confidential G10000336-0002 responsiblefor tracking all requests for waivers and decisions with respect to those requests, and maintaining documentation related to each waiver request Each indivldual receiving a waiver is responsible for retaining documentation of the waiver that hekhe was granted Vil. NONCOMPLIANCE Any employee who violates or circumvents the policy may be subject to disciplinary action up to and including termination. Next Review By: 11/30/15 Approval Date: 11/30/12 Last Reviewed: 11/30/12 Page 3 of 3 Confidential G10000336-0003 Appendix - Summary of Policies 8 Practices Related to the Communications and External Affairs Policy Confidential G10000336-0004 Communications and External Affairs Policy - Supplemental q. q. STOP -What has been eliminated in this policy? There is no longer a separate area for marketing and advertising as this is covered under the company brand. The process for posting to the external website and company intranet is no longer a separate policy. .:. START - What’s new in this policy? In ail cases, the Communications and External Affairs Department is to be made aware of communications being disseminated to the media or the general public before they are issued. The Investor Relations section of amwater.com will be managed by the Investor Relations Department. .:. CHANGE - What’s staying, but changing in this policy? ’. The Social Media Guidelines will now be a practice. .:. CONTINUE - What’s not changing at all in this policy? Content on the company intranet is approved and release :ions team. A Brand Standards Practice will be maintained by the Corporate Communications and Edema1Affairs Department. The Communications and Edema1Affairs department is the only group authorized to speak on behalf of the company on any social media snes. Confidential i I Version 1 I First attempt at policy revision for dbcussion pulposes. I -corporate Counsel I Version 2 General review and comments as to form and ClaAy. Northeast Division General Version 2 General review and comments as to form and clariiy. I Counsel I I I I- I I I VP Corporate Version 3 Review and comment I Communications and External Affairs I Frank Karlmann. SubSidiaN President I I Stakeholder Review SiibsidiaN--__- , President Version 4 I I =Subsidiary President Version 4 Stakeholder Review - I I Stakeholder Review Subsidiarv President Version 4 I I I Kellye Walker, Chief Administrative Version 5 Final review and comment I Officer and General Counsel I I Names in bold have reviewed multiple versions of the document. Confidential G10000336-0006