CARRIER DOME BOX OFFICE POLICIES & PROCEDURES

Table of Contents Contact Information ...... 2 Box Office Hours of Operation ...... 2 Weekday Business Hours ...... 2 Game Day Hours...... 2 Gates Open ...... 2 Ticket Policies and Procedures ...... 3 Accepted Forms of Payment ...... 3 ADA Parking ...... 3 ADA Seating ...... 3 Adding or Dropping Seats ...... 4 Address, Email, and Phone Number Changes ...... 4 Away Game Tickets ...... 4 Consignment Tickets ...... 4 Credential Requests ...... 4 Donations of Syracuse Athletics Event Tickets ...... 4 Faculty/Staff Discounts ...... 5 Individual Event Tickets...... 5 Payment Plans ...... 5 Refunds or Exchanges ...... 5 Resale of Tickets ...... 5 Season Parking Passes ...... 5 Season Parking Passes – Change Request Process ...... 6 Season Ticket – Change Request Process ...... 6 Season Ticket Mailings ...... 6 Season Ticket – Transfer Request Process ...... 6 Single Game Parking ...... 6 Student Tickets ( and ESF students) ...... 7 Ticket Replacement/Lost Tickets ...... 7 Tournament/Bowl Games ...... 7 Will Call ...... 7 Youth Tickets...... 7

1 | Page Updated 2018-10-26 CARRIER DOME BOX OFFICE POLICIES & PROCEDURES

Contact Information

Carrier Dome Box Office 900 Irving Ave Syracuse, NY 13244

Phone: 315-443-2121 or Toll Free 888-DOME-TIX Fax: 315-443-3692 Email: [email protected] Websites: cuse.com or carrierdome.com

Box Office Hours of Operation

Weekday Business Hours Monday – Friday 8:30 am - 4:30 pm* * Representatives are available by phone until 5:30 pm from August through May only.

Game Day Hours* Syracuse Football Opening Time: 9am weekends, 8:30 am on weekdays Closing Time: 10 minutes left in the 4th Quarter Syracuse Men’s Opening Time: 4 hours prior to tipoff on weekends, 8:30 am on weekdays Closing Time: 5 minutes left in second half Syracuse Women’s Basketball Opening Time: 2 hours prior to tipoff on weekends, 8:30 am on weekdays Closing Time: Start of 3rd quarter Syracuse Men’s Lacrosse Opening Time: 2.5 hours prior to face-off on weekends, 8:30 am on weekdays Closing Time: Start of 4th quarter Syracuse Women’s Lacrosse Admission is free. Box Office is closed. Miscellaneous Carrier Dome Events Opening Time: Varies by event Closing Time: Varies by event

* Times may vary if a game is scheduled on a holiday.

Gates Open Football: 90 minutes before kickoff Men’s Basketball: 90 minutes before tipoff Women’s Basketball: 60 minutes before tipoff Men’s Lacrosse: 90 minutes before face-off Women’s Lacrosse: 60 minutes before face-off Miscellaneous Carrier Dome Events: Varies by event

2 | Page Updated 2018-10-26 CARRIER DOME BOX OFFICE POLICIES & PROCEDURES

Ticket Policies and Procedures

Accepted Forms of Payment We accept all major credit cards (American Express, MasterCard, Visa, and Discover), electronic check payments, cash, and personal* and business checks payable to Syracuse University only.

* Please note that personal checks are not accepted for individual game ticket purchases.

ADA Parking Season Accessible parking is available upon request through the Carrier Dome Box Office. Please contact us for lot availability. Accessible parking is issued to patrons who can provide one of the following sets of documentation: 1. If you do have a government-issued disability permit, please send a copy of the front (or photo of your disability license plate), and if available, a copy of the signed application form, along with your name and account number. 2. If you do not have a government-issued disability hangtag, please contact your doctor’s office to obtain the application form, signed by the doctor. Submit that to your local government office and send us copies of the application form, along with your name and MyCuse account number. Accessible parking access is subject to annual verification. Single Game Football and men’s basketball single game parking is available at the Skytop accessible lot. Accessible shuttles will transport all patrons in your party to the outside of Gate A of the Carrier Dome. Lacrosse and women’s basketball single game parking is available at the Archbold lot and the Irving garage. Gate A Drop Off The Gate A Drop Off Pass is available upon request for both season and single games. This pass will allow patrons to be dropped off and picked up at Gate A. Please arrive early to avoid traffic congestion. Access to Gate A after the event will be via the ESF Forestry Booth entrance (Below Gate B). You will be held there until staff deems it safe for you to pick up at Gate A. This may take as long as 30 to 45 minutes after the event depending on traffic. Access to Gate A will not be permitted from any other area of campus.

ADA Seating Tickets are available to purchase online via cuse.com or carrierdome.com, in person at the Carrier Dome Box Office, or over the phone by contacting the Box Office (315-443-2121, Option Zero).

Wheelchair Gate Entrance – A, C, G and N Seating is available for wheelchair access in the following sections depending on the event: Sections 102-103, 108-109, 113-115, 122-125, 245, and 250

Limited Mobility Gate Entrance – A, C, G and N Designated seating is available for limited mobility patrons in the following sections depending on the event: Sections 102-103, 113-115 or any back rows of the first level (main concourse level) or second level.

3 | Page Updated 2018-10-26 CARRIER DOME BOX OFFICE POLICIES & PROCEDURES

Adding or Dropping Seats Only the Season Ticket Holder of record can request and authorize the addition or dropping of seats from an account. Requests may be submitted in writing via your invoice or by emailing [email protected]. When requesting the dropping of seats, please indicate the specific seat location(s) to be dropped from the account. Address, Email, and Phone Number Changes The Season Ticket Holder of record is solely responsible for providing the Carrier Dome Box Office with updated contact information. Please send all requests to [email protected]. We will not accept an address if it is not the residence or business of the Season Ticket Holder of record.

Away Game Tickets* Football Tickets are typically offered for sale in late spring to all Orange Club members and Season Ticket Holders. Should any tickets remain after that sale, they will be made available through a general public offering. Once sales are closed, ticket orders are seated based on Priority Points and mailed two to three weeks prior to each game.

Men’s Basketball Access to non-conference tickets (as available) will be offered to Orange Club members and Season Ticket Holders based on Priority Points. Individuals qualifying will receive an email in the fall with order details. Should any tickets remain after that sale, they will be made available through a general public offering.

Women’s Basketball Available through the away game school/host Box Office.

Men’s & Women’s Lacrosse Available through the away game school/host Box Office.

* For information about post-season tickets see ‘Tournament/Bowl Games’ section

Consignment Tickets We do not allow tickets to be taken on consignment. All tickets must be paid for in full or on an approved payment plan.

Credential Requests For Syracuse University Athletics events please contact the Athletic Communications Office (315-443-2608). For all other events at the Carrier Dome please contact the Carrier Dome Management Office (315-443-4634).

Donations of Syracuse Athletics Event Tickets Fundraisers & Charity Auctions All complimentary ticket requests for fundraisers and charity auctions must be submitted through our Office of Athletic Compliance. Please call (315-443-1265) for more details.

’Cuse Cares Community Service Ticket Program For select home games, Syracuse Athletics has a designated allotment of tickets to donate to non-profit organizations in the community. Please note that proof of non-profit status is required. NCAA rules preclude the distribution of tickets to certain individuals and organizations. If your non-profit organization has an interest in bringing a group to a football, or men’s or women’s basketball game, please click here for more information.

4 | Page Updated 2018-10-26 CARRIER DOME BOX OFFICE POLICIES & PROCEDURES

Faculty/Staff Discounts Benefits eligible Syracuse University/ESF faculty, staff, and retirees are offered a 20% discount on both football and men’s basketball season tickets in select areas. This discount can be used on up to two season tickets annually in the Premium A/B/C/D or Orange price zones.

Individual Event Tickets Individual event tickets are available for sale at the Carrier Dome Box Office, over the phone (888-DOME-TIX), or online (cuse.com or carrierdome.com). Delivery methods include: US mail, will call, email, text, or mobile entry via a QR code on your mobile device. Convenience fees apply to all orders. Season ticket holders will have priority access to a special presale opportunity before individual game tickets are released for sale to the public.

Payment Plans Payment plans are available for football and men’s basketball season items. Installments are subject to the time of purchase. The Carrier Dome Box Office will automatically charge your selected method of payment upon sign-up and continue to charge each installment for the selected sport(s) for the term of the plan. Sign up online via the MyCuse account, by phone, or by mailing your renewal invoice with an acceptable form of payment. For your protection, payment plans do not rollover from one year to the next. You must enroll on an annual basis.

Refunds or Exchanges All tickets purchased through the Carrier Dome Box Office are non-refundable and are not exchangeable. All sales are final.

Resale of Tickets Season Ticket Holders may post their tickets for sale through their MyCuse account. Under state law, tickets may not be resold within 1,500 feet from the physical structure of the Carrier Dome.

Season Parking Passes Season parking passes are sold for Syracuse football, men’s basketball and men’s lacrosse. Parking for women’s basketball and women’s lacrosse is free in West lots. Only Season Ticket Holders are eligible to purchase season parking pass(es). Please reference the grid below to determine the maximum number of season parking passes that can be purchased based on the number of season tickets purchased.

# of Season Max # of Tickets Parking Passes 1 to 5 1 6 to 9 2 10 to 13 3 14 to 17 4 18 to 21 5 22 to 25 6 26 to 29 7 30 and above 8

The pricing of the lots is determined based on location and varies by sport. Pricing information is available online (carrierdome.com) under the “Parking and Directions” tab. Season parking can be purchased over the phone (888-DOME- TIX), at the Carrier Dome Box Office, or online via your MyCuse account.

5 | Page Updated 2018-10-26 CARRIER DOME BOX OFFICE POLICIES & PROCEDURES

Season Parking Passes – Change Request Process: If you are interested in changing your current season parking pass, please send an email to [email protected] with your request. All parking changes will be reviewed approximately three to four weeks after each sport’s renewal deadline. You will receive a phone call from a Carrier Dome Box Office representative to go over available options. You will be called based on your Priority Point total and then the date your request was received.

Season Ticket – Change Request Process Each offseason approximately three to four weeks after the renewal deadline, eligible Season Ticket Holder accounts have the opportunity to improve their seats via our online seat change process. To be eligible, accounts must be paid in full or on an up-to-date payment plan.

If you would like to be included in this process, please call the Carrier Dome Box Office (888-DOME-TIX) or email ([email protected]).

Eligible accounts will receive an email approximately one week prior to the start of the change process with details. Please make sure you have an updated email address on your account.

An additional email will be sent one day prior to the start of the relocation process with your specific seat change date and time. The seat change date and time are based on your Priority Point total and then the date your request was received.. On the assigned date and time the account holder should log in to their MyCuse account to select new seat locations from available inventory.

Season Ticket Mailings Season Ticket Holders who are paid in full or on an up-to-date payment plan generally receive their season tickets two to three weeks prior to the first home game of the upcoming season via USPS or UPS. Please be sure to inform the Carrier Dome Box Office via email ([email protected]) if you currently have a PO Box address on your account as a UPS shipment requires a physical mailing address. Season Ticket Transfer Requests A Season Ticket Holder of record may request a transfer of their season tickets* at any time. All season ticket transfer requests must be submitted to [email protected] to be reviewed and approved by management. All ticket transfers must be moved to a new account as Priority Points do NOT transfer** with season tickets. In addition, season parking passes in the Area A, B, and C locations are not eligible for transfer and will be released back into the general pool for season parking upgrades.

* Premium seating areas including private suites, executive club, and courtside locations are only available to be transferred to immediate family members. Immediate family members include spouses, parents and grandparents, children and grandchildren, and brothers and sisters.

** Please note that all tickets in the Premium A and B zones for men’s basketball season tickets require an additional donation upon transfer. Premium A requires a $5,000 pledge paid in two installments of $2,500 over two years. Premium B requires a $2,500 pledge paid in two installments of $1,250 over two years.

Single Game Parking Single game parking for Syracuse football, men’s basketball and men’s lacrosse can be purchased online (cuse.com) up to 10 days prior to the event. After this deadline, parking can be purchased at the Carrier Dome Box Office or at the lot day of event. Please note that on event day that parking sales are CASH ONLY at the lot. Bus parking is also available for purchase in advance or at the lot the day of the event. Single game and bus parking are available for football at Skytop, men’s basketball at , and for men’s lacrosse at the West lots. For more information, please visit parking.syr.edu. Parking for Syracuse women’s basketball and women’s lacrosse is free.

6 | Page Updated 2018-10-26 CARRIER DOME BOX OFFICE POLICIES & PROCEDURES

Student Tickets Full-time Syracuse University or ESF students may purchase one (1) season ticket or purchase one (1) individual game ticket per game at the student discount rate.

A student season ticket holder who would like to bring or sit with a friend or relative who does not have student season tickets and/or does not attend the university, will need to buy a separate ticket for themselves at the student discount rate in addition to a regular price ticket for their companion and sit together in an assigned seat location.

Ticket Replacement/Lost Tickets If a ticket is lost or needs to be replaced, the Carrier Dome Box Office will only reprint for the ticket holder of record. The reprinted tickets are the only valid ticket for entry. If the invalid tickets show up at the gate, their barcodes will not scan properly and the patron will be refused admission into the Carrier Dome.

Tournament/Bowl Games Access to tickets for Bowl Games and men’s and women’s basketball and men’s lacrosse are offered to Orange Club Members based on Priority Points. Should any tickets remain after that sale, they will be available through the Carrier Dome Box Office at a date/time that will be announced on cuse.com and the official Syracuse University Athletics social media accounts.

Will Call A valid photo ID must be presented to pick up any will call tickets. A school or student ID is accepted for youth. General will call is located inside Gate B of the Carrier Dome at the main box office. Here is a list of other will call locations for specific events:

Syracuse Football Gate A: Wheelchair/limited mobility Gate F: Recruits, high school/junior college coaches, Syracuse University student-athlete and coach guests, non-participating student-athletes Gate J: Visiting team

Syracuse Men’s Basketball Gate A: Wheelchair/ limited mobility Gate B: Recruits, high school/junior college coaches, Syracuse University student-athlete and coach guests, visiting team Gate F: Non-participating student-athletes

Syracuse Women’s Basketball Gate A: Wheelchair/ limited mobility Gate B: Recruits, high school/junior college coaches, Syracuse University student-athlete and coach guests, visiting team

Syracuse Men’s Lacrosse Gate A: Wheelchair/limited mobility Gate B: Recruits, high school/junior college coaches, Syracuse University student-athlete and coach guests, visiting team

Syracuse Women’s Lacrosse Admission is free. No will call necessary.

Youth/Infant Tickets All children 12 months and under may attend Syracuse University athletic events free of charge. The child will have to sit on a patron’s lap throughout the game. Children older than 12 months must have a ticket for entry. Youth prices for ages 12 and under are available for select games throughout the season. This policy may vary for other events at the Dome (e.g. Harlem Globetrotters, Monster Jam, etc.). Please call (888-DOME-TIX) or email the Carrier Dome Box Office ([email protected]) for further clarification for a specific event.

7 | Page Updated 2018-10-26