Kerb and roadside recycling and rubbish collection service

Kōrero māramatanga Your Guide

We’re making recycling easier From 1 August 2018 New rural roadside service starts We’re making recycling easier What’s new? We are providing a general rubbish collection and kerbside recycling using wheelie bins and crates collected from the road and kerbside. Why are you doing this? Extensive community consultation and review of the district’s rubbish collection services identified the need to introduce a modern, efficient, cost- effective rubbish and recycling service. This service:  improves services for our community  increases recycling which will reduce the amount of rubbish going to landfills and have a positive environmental impact  reduces health and safety risks  responds to the community’s demand for for recycling collections. What will this mean for me?  You’ll be able to sort your rubbish and recycling easily and have it collected on a regular basis  The bins and crate you have received are registered to your property  Any extra recyclables that don’t go in your kerbside collection bin or crate can be taken to the recycling centre  Your recycling will be collected fortnightly and your general rubbish will still be collected weekly

Keep this booklet handy – it’s your guide to using the new wheelie bins and crate, when and how to put them out and what you can and cannot put in them.

2 What does this mean for you?  Your rubbish will be collected every week.

 Your recycling will be collected fortnightly.

What bins will be used?  A new 240L recycling bin (yellow lid) for plastics, cans, paper and cardboard Look inside the lid for a reminder of what can be recycled in your yellow lid bin.

 A new blue crate for glass recycling

 A new 140L bin (red lid) for general household rubbish

Every week Every fortnight

3 How do I know which is my recycling week?

 Each bin has a temporary delivery sticker which shows a specific street Week No. 231Boundary Rd Week 1 address. MONDAY

 The sticker also shows your collection day and whether you are Week 1 or Week 2 for recycling 231Boundary Rd collections. Week 1 MONDAY  Each bin is electronically identified and is registered to your address.  Please note: Some collection days may change. See the maps on page 8 - 11 to check your correct collection day.

Your calendar in

SEPTEMBER 2018S S this pack will help T F Calendar 2018 - 2019 W 1 2 M T AUGUST 2018 S S 8 9 T F 6 7 W 4 5 5 16 M T 3 3 4 14 15 S 2 12 13 JULY 2018 S 1 11 11 12 22 23 you rememberT yourF 9 10 10 21 1 19 20 T W 7 8 18 18 19 29 30 M 6 16 17 17 27 28 7 8 15 26 26 6 13 14 24 25 25 5 15 23 24 3 4 14 21 22 2 12 13 20 30 31 11 21 22 29 recycling9 week10 20 27 28 S 18 19 29 DECEMBER 2018F S 17 27 28 T 16 26 T W 1 2 24 25 M 23 NOVEMBER 2018S S 8 9 31 T F 6 7 30 W 3 4 5 16 M T 2 3 4 14 15 S 1 11 13 OCTOBER 2018 S 10 11 12 22 23 T F 8 9 10 20 21 W 6 7 7 17 18 19 30 M T 5 5 6 16 17 18 28 29 3 4 14 15 25 27 2 13 13 14 24 25 26 1 11 12 12 22 23 24 10 20 21 21 8 9 19 19 20 30 18 28 29 31 16 17 27 27 28 15 25 26 26 MARCH 2019 S S 23 24 T F 22 T W 2 3 30 31 M 1 29 FEBRUARY 2019S S 9 10 T F 7 8 Did you W 2 3 6 17 M T 1 4 5 15 16 S 10 14 JANUARY 2019 S 9 12 13 23 24 T F 7 8 11 21 22 W 5 6 6 17 20 31 M T 4 4 5 15 16 19 29 30 3 13 14 18 28 1 2 12 12 13 23 24 27 know? 26 10 11 11 21 22 25 9 19 20 20 7 8 18 18 19 S 17 27 28 JUNE 2019 S 15 16 26 26 27 T F 14 24 25 25 W 1 2 23 M T 21 22 MAY 2019 S 9 30 31 F S 7 8 29 T 5 6 28 T W 4 4 5 15 16 M 2 3 3 13 14 APRIL 2019 S S 1 11 12 12 23 F 10 10 11 21 22 W T 7 8 9 19 19 20 30 T 5 6 7 18 18 29 We can live stream the M 4 6 16 17 17 27 28 3 13 14 15 26 26 1 2 12 13 14 24 25 25 11 21 23 24 9 10 20 21 22 8 18 19 20 31 S 17 28 29 30 SEPTEMBER 2019F S 15 16 26 27 28 T 25 27 T W 1 23 24 M collection and track 22 S 8 AUGUST 2019F S 6 7 30 T 4 5 29 T W 3 3 4 14 15 M 1 2 2 12 13 JULY 2019 S S 11 11 22 F 9 10 9 10 20 21 T 7 8 18 19 T W 6 6 7 17 17 18 28 29 M 4 5 5 16 16 27 when your bin has been 15 26 3 13 14 14 25 25 1 2 12 12 13 23 24 24 11 21 22 23 9 10 20 20 21 31 8 18 19 19 29 30 30 17 27 28 28 15 16 26 26 27 24 25 22 23 collected using GPS. 31 29 30 Week 2 Recycling collection

Week 1 Recycling collection Christmas Day and Good Friday – no collection

4 Where do I place my bin?

 Please don’t place the bins too close to each other as the truck won’t be able to pick them up. Create a gap using the blue crate as a guide.  Please position bins for collection away from other objects and close to the kerb.  Please place your bins out on the verge where they were delivered to you. This is because the trucks collect on their left in the direction of traffic flow.  In some cases trucks cannot service certain roads or can only collect from one side of the road. This means some residents will need to take their bins to a collection point or may need to place them on the opposite side of the road for collection.  Make sure lids are closed and the front of the bin faces the road (wheels are at the back).  Place them away from cars and overhead hazards, e.g. trees and overhead power lines. Please place your red bin to the left Use the blue crate  Please do not place bins on the road. width as a spacer.

Please put your rubbish and recycling out by 7.30 am on collection day.

5 What do I put in my recycling bin?

Clean tins and cans

 Rinsed food tins  Aluminium cans

To save space – squash your cans, bottles and boxes before putting Clean paper and cardboard them in the bin  Newspapers and magazines  Envelopes and junk mail  Egg cartons  Clean pizza boxes  Cardboard packaging

Clean plastic (Numbers 1 – 7)  Plastic drink bottles  Plastic milk bottles  Yoghurt tubs  Ice cream containers  Plastic tubs e.g margarine containers  Cleaning bottles Please rinse out plastic bottles before recycling, squeeze the air What can’t go in? out and put the lid back on.  Glass  Food  Polystyrene e.g. noodle containers,  Medical products meat trays or foam packaging  Crockery and ceramics  Electronic items  Garden waste  Plastic film or bubble wrap  Nappies  Plastic bags  Tetrapaks  Aerosol cans 6 What do I put in my blue crate?

Clean, empty, unbroken glass bottles and jars, all colours What can’t go in?  Window or windscreen glass  Broken glass  Drinking glasses Remove the tops from your  Light bulbs bottles and jars and place  Cookware including pyrex tops in the yellow bin. Please only fill your crate to the top. Overfilled crates cannot be collected. Additional crates are available to purchase. What do I put in my rubbish bin?

All other rubbish that cannot be recycled in the yellow recycling bin or blue crate.

Did you know?

What can’t go in? What you put into  Hot ashes your red bin goes  Hazardous waste e.g. asbestos, petrol straight to the landfill.  Liquid chemicals  Household cleaners  Automotive parts e.g. car, boat or truck batteries  Paints and solvents  Explosives and flammable material including gas bottles

7 What day do I put my rubbish and recycling out?

Rotorua district

Hamurana

Lake Rotorua Ngongotahā

See larger map at right for this area

Rotorua

8  The colours on these maps show the daily collection areas.

Rotorua city and surroundings

Lake Rotoehu Lake Rotoiti

Lake Rotomā

Key to collection days

Monday Lake Ōkataina Tuesday

Wednesday Please note: Some collection days for your rubbish and recycling may Thursday change. If this happens we will let you know.

Lake Friday An interactive version of this map is available online at Ōkareka www.rotorualakescouncil.nz/rubbish

9 , Rerewhakaaitu and Waikite Key to collection days Monday Tuesday Rerewhakaaitu Wednesday Thursday Friday Waikite

Reporoa

10 Which is my recycling week?

 Rubbish is collected every week.

 Recycling (the yellow-lidded bin and the Week No. blue crate) is collected every fortnight.  Your collection day and week number are shown on the temporary delivery sticker on your recycling bin. 231Boundary Rd  Look at the calendar to check which Week 1 week your recycling collection is on. MONDAY You will have either a Week 1 or Week 2 sticker on your wheelie bin which lets you know when to put your yellow and blue crate out.

Week 1 Recycling collection

Week 2 Recycling collection

 There will be no collection on Christmas Day but, if it falls on a weekday, collection will be on the following day and each remaining day of that week will move to one day later than normal.  There will be no collection on Good Friday. Your collection will be on Saturday, the day after Good Friday.

11 What happens to my recycling?

What happens to my recycling after it goes in the yellow bin?  All materials placed in the recycling bin will be compacted in Rotorua and sent to Smart Environmental’s Materials Recovery Facility (MRF) at Kopu.  This process sorts recycling into separate materials.  Once separated the products are baled and then sold in NZ and overseas and turned into new products. What are some of our recyclables turned into?  Paper and cardboard are used in new paper and cardboard products e.g. packaging material etc.  Aluminium is melted down and turned into new aluminium cans etc.  Tin cans are melted and turned into new steel products.  Plastics are turned into new plastic products (e.g. plastic containers, pallets, clothing, film etc). Tips to reduce your waste  Choose products with little or no packaging.  Give unwanted clothes to opportunity shops or use clothing bins  Start a compost heap or worm farm, then use the compost/vermicast in your garden.  To reduce food waste use your leftovers up, plan your weekly meals and buy only what you need.

Did you know?

You can join a community garden or start one up with friends and neighbours. Talk to the Council for more information. 12 HowWhere to reduceelse could your I take waste my unwanted items?

The Recycling Centre You can still drop off recyclables at the recycling centre for free but some charges apply to larger items. Please see our website for details of the charges where they apply to; E-waste – Electronic waste such as TVs, computers Whiteware – such as washing machines, cookers, fridges and freezers Metal – Private contractors will often pay for your scrap metal or there is a bin at the Recycling Centre. Did you Transfer Stations know? Some recycling items can also be dropped off There are costs to for free at the four Transfer Stations in our dismantling items like TVs district. For larger items and general rubbish, and de-gassing fridges and gate charges will apply. freezers in a safe manner by qualified staff. Rotorua Landfill Residents can drop off commercial and bulk quantities of household rubbish at the Rotorua Landfill. Some recycling can also be dropped off at the landfill. Please see our website for details of the charges where they apply to; Green Waste – can be taken to the Rotorua Landfill for composting. Concrete – can be taken to the Rotorua Landfill for recycling. Hazardous Waste – household hazardous waste can be disposed of at the landfill. Items such as garden sprays, cleaners, paints, glues, batteries and other household chemicals can be hazardous.

 You should not include hazardous items in your kerbside collection.  This hazardous waste should be disposed of at the landfill and can be declared to landfill staff on arrival.

13 Frequently asked questions

If I live up a steep or a long driveway, will the new bin work for me? Most people in other parts of our district are able to make the new bins and crate system work for them. Check out our website for more information, but if after a few months you are not able to make the new bin work, give us a call and we will work with you to find a solution. I live on a farm, can I put my farm rubbish in these new bins? Our rubbish and recycling service is intended for household wastes only. Rubbish such as silage wrap can’t be accepted and alternative arrangements will need to be made, please don’t hesitate to contact us if you need further help. Why do my bins need to be in a specific place? The trucks that collect your rubbish and recycling are big and can cause an obstruction and some roads just aren’t suitable for them. Their route sometimes only goes one way along a road and the trucks can only collect on the left. The bins need to be where they can be emptied safely. Why must the lid be down on the bin when placed at kerbside ? The lid must be down to stop contents from spilling or blowing out, to keep animals out and to keep the contents dry. Why do you ask me to space my bins away from other crates and bins? This gives the truck’s mechanical arm the room it needs to pick up the bin. As a guide, use the blue crate as a spacer. Make sure lids are closed and the front of the bin faces the road (wheels are at the back).

14 Why do we have to keep the glass separate and not just put it in the yellow bin? We need to keep the glass separate in order to most effectively recycle it into new bottles. Please do not put any glass into the yellow recycling bin, as it makes it very difficult to recycle paper and cardboard and it is hard on the machinery used to sort the recycling. What happens if I put something that can’t be recycled in my recycle bin? Smart Environmental monitor what comes out of bins as they do the collection. An onscreen camera checks on the type of rubbish and recycling emptied from your bin, and in the case of incorrect material or overflowing bins the contractor may not empty your bin and will leave a sticker to let you know why your bin was not collected. What happens if my bins or crate are damaged or stolen? Please inform the Council if your bin needs to be replaced. Each bin has a unique ID number that can be scanned to identify it to your property, but only if someone else puts your bin out for collection can we track it. If I sell my house, can I take my bins and blue crate with me? No, the recycling and rubbish bins and the blue crate are allocated to the property and must stay with the property. The bins belong to Smart Environmental and Rotorua Lakes Council. If you’re moving to another house in the , a recycling, rubbish bin and crate should be waiting for you there.

Where do I go for further information? Visit the council website www.rotorualakescouncil.nz/rubbish or phone the Council on 07 348 4199

15 If you have any questions about your bins, collections, or fortnightly schedules, please call the Council: 07 348 4199 or visit the Council website www.rotorualakescouncil.nz/rubbish

Paper used in this booklet has been sourced from a sustainable and responsible forest management programme. The ink used is soy based and contains no petroleum properties.