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Igniting Digital Innovation IGNITING DIGITAL INNOVATION ANNUAL REPORT 2017-2018 RPG Group Established in 1979, the RPG Group is a diversified conglomerate with interests in the areas of infrastructure, tyres, information technology, pharmaceuticals, energy and plantations. Founded by Dr. R P Goenka, the group’s lineage dates back to the early 19th century. Today, the group has several companies in diverse sectors predominantly Zensar Technologies, CEAT, KEC International, and RPG Life Sciences. Built on a solid foundation of trust and tradition, the RPG name is synonymous with steady growth and high standards of transparency, ethics and governance. Forward looking statement In this Annual Report, we have disclosed forward looking information to enable investors to comprehend our prospects and take investment decisions. This report and other statements - written and oral - that we periodically make contain forward looking statements that set out anticipated results based on the managementí’s plans and assumptions. We have tried, wherever possible, to identify such statements by using words such as anticipates, estimates, expects, projects, intends, plans, believes, and words of similar substance in connection with any discussion of future performance. We cannot guarantee that these forward looking statements will be realised, although we believe we have been prudent in our assumptions. The achievements of results are subject to risks, uncertainties and even inaccurate assumptions. Should known or unknown risks or uncertainties materialise, or should underlying assumptions prove inaccurate, actual results could vary materially from those anticipated, estimated or projected. Readers should keep this in mind. We undertake no obligation to publicly update any forward looking statement, whether as a result of new information, future events or otherwise. Sometime ago we launched the RPG group’s new brand tagline – Hello Happiness. This tagline will henceforth form a part of our group’s ethos. Our Vision tenets clearly outline the path we will all collectively traverse – one that seeks to propel every RPGian to overcome their own limitations; one that will drive each of us to contribute and shape the lives of others around us positively; an organisation where dreams will not be constrained by fences. The smiley signifies ‘THAT’ Happiness which is within our grasp, which is the culmination of our Vision tenets and is now captured in our tagline. Hello Happiness is a bold statement of confidence and purpose – a statement that helps us open our doors to a world of opportunities and possibilities; a statement that signifies our intent to touch and enrich the lives of others. hello happiness IGNITING DIGITAL INNOVATION Create real business impact Digital is now an integral part of our lives. They influence opinions across a range of subjects – from the political to the economical to the social. They influence consumer behaviour, impact economic direction and growth. This digitalness of our existence is manifested when we book a cab on our smartphone, buy something off the internet, book a room on the other side of the world or read a political commentary on a subject of our choice. The result is that every business is now virtually a digital business. At Zensar, we are addressing this unprecedented sectoral opportunity by igniting digital innovation. This digital innovation has helped widen our service bouquet, evolved transactions to partnerships, graduated moderate customer impact to business- strengthening solutions and evolved our engagement from a time-specific impact towards business sustainability. 02 Zensar Technologies Limited Contents 04 Corporate Snapshot 06 Board of Directors 07 Leadership Team 08 Chairman message 10 CEO’s note 12 Return on Digital® 14 Living Digital 14 Innovation hub: Zenlabs 16 Customer engagement at Zensar 17 At the heart of digital: People at Zensar 19 Community Engagement 21 Board’s Report and Annexures 101 Standalone Financial Statements 173 Consolidated Financial Statements Annual Report 2017-18 03 Corporate Snapshot Zensar Technologies is an organisation focusing on providing cutting-edge digital solutions and services by leveraging technological innovation and living digital. The Company is backed by the USD 3 billion RPG Enterprises and the USD 40 billion APAX Portfolio Company. Zensar Technologies is one of just five technology companies to be listed on the Bombay Stock Exchange for over 54 years. Our Vision Our Mission Our Values Leaders in business We will be best in delivering Customer-centricity, transformation innovative, industry focused commitment to the people and solutions with measurable the community, continuous business outcomes innovation and excellence. We will partner with customers for their success About us Offerings Zensar Technologies Limited is a digital solutions and Zensar offers a gamut of solutions and services, which technology services company focusing on enterprise digital comprise mission critical, enterprise, analytics, intelligence transformation. A USD 480 million organisation, the Company and relationship management tools. The Company followed has offerings across the digital value chain, with a proven the approach of ‘walking the talk’, becoming its first customer, track record of innovation. Zensar delivers comprehensive and developing tools which have an established track record business solutions to be a partner of choice for customers and pedigree. The ‘mobile first’ philosophy extends the in enabling transformation and business excellence by access through Cloud and mobility, while at the same time leveraging its diverse portfolio of solutions and services. applying learnings from proven solutions. Zensar’s portfolio The Company has been involved in transforming companies has digital solutions and services to enhance each aspect from legacy to state-of-the-art systems, assisting business of modern business, providing valuable insights, actionable expansion and growth through the unique and proven Return data and improved decision-making through analytics. on Digital® proposition. 04 Zensar Technologies Limited Financial Highlights 2017-18 EBITDA Cash profit Year-on-year revenue growth of 171 bps from INR 3056 Crore to INR 405.9 Crore, INR 439.3 Crore, INR 312.2 Crore, INR 341.4 Crore, INR 3108 Crore 2016-17 2017-18 2016-17 2017-18 Revenue Market capitalisation PAT increased Y-o-Y by 3.41% from INR 238.4 INR 3,056 Crore, INR 3,108 Crore, INR 4052.48 Crore, Crore to INR 246.5 Crore 2016-17 2017-18 as on 31st March, 2018 Profit after tax Resource utilisation Digital Services contributed 38.2% to INR 238.4 Crore, INR 246.5 Crore, 84.4%* revenues in FY18 2016- 17 2017-18 *As per fact sheet Revenue by geography Our clients 253 active clients, FY18 13 of Zensar’s clients 3.3% 9.9% were USD 5+ million 63 of Zensar’s clients companies were USD 1+ million 14% companies 87.1% of clients engaged in repeat business 72.8% US Europe Africa Rest of the World Presence Zensar’s presence is spread across global locations in the US, UK, Europe, South Africa, Middle-East, India and APAC. Zensar has global delivery centers across India (Pune, 11 12 253 8905 2493 33 Hyderabad, Mumbai and Bangalore), locations countries customers associates women average UK (Reading), Africa (Johannesburg), employee age and US (Westborough). Annual Report 2017-18 05 Board of Directors 1. Sudip Nandy 6. Arvind Agrawal Independent, Non-Executive Non-Independent, Director Non-Executive Director 2. Ben Druskin 7. Ketan Dalal Independent, Non-Executive Independent, Non-Executive Director Director 3. Shashank Singh 8. A.T. Vaswani Non-Independent, Independent, Non-Executive 3 4 1 2 5 6 7 Non-Executive Director Director 4. Harsh Mariwala 9. Tanuja Randery Independent, Non-Executive Independent, Non-Executive 8 9 10 11 Director Director 5. Sandeep Kishore 10. H. V. Goenka Chief Executive Officer Chairman, Non-Executive Director & Managing Director 11. Venkatesh Kasturirangan Independent, Non-Executive Director 06 Zensar Technologies Limited Leadership Team Sandeep Kishore Vivek Ranjan Navneet Khandelwal Ajay Bhandari Harish Gala Chief Executive Officer & Chief Human Resources Chief Financial Officer Chief Corporate Executive Vice President, Managing Director Officer Development Officer Strategic Programs Prameela Kalive Harjott Atrii Durai Velan Venky Ramanan Executive Vice President Executive Vice President Executive Vice President Executive Vice President & Global Delivery Head, & Global Head, Cloud & & Global Head Retail & Global Head Platinum Applications & Digital Infrastructure Services Business Accounts Solutions Business Malay Verma Chaitanya Rajebahadur Harish Lala Sanjeev Malik Executive Vice President & Senior Vice President & Senior Vice President & Senior Vice President & Head US Sales Head Europe Head Africa Global Head, Large Deals and Strategic Relationships Annual Report 2017-18 07 Chairman’s Message 08 Zensar Technologies Limited embarked on an ambitious journey towards becoming We synonymous with everything digital. It gives me great pleasure to see Zensar transform itself seamlessly, placing its eco-system at the center of this change. The ecosystem consists of our customers, shareholders, workforce, partners, investors and the communities we operate in. Digital is mainstream today and we need to take the first step towards embracing this future. All our initiatives have seen positive responses, emboldening us to take these strides and envision new goals. The team at Zensar has brought customer. Zenlabs, our innovation
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