DOCSLIB.ORG

Interagency Foreign Service National Employee Position

Total Page：16

File Type：pdf, Size：1020Kb

Download full-text PDF Read full-text
Interagency Foreign Service National Employee Position U.S. Department of State INTERAGENCY POST EMPLOYEE POSITION DESCRIPTION Prepare according to instructions given in Foreign Service National Handbook, Chapter 4 (3 FAH-2) 1. POST 2. AGENCY 3a. POSITION NO. Taipei, Taiwan AIT/Taipei PSA-329 3b. SUBJECT TO IDENTICAL POSITIONS? AGENCIES MAY SHOW THE NUMBER OF SUCH POSITIONS AUTHORIZED AND/OR ESTABLISHED AFTER THE”YES” BLOCK. Yes No PSA-020, PSA-329, AIT-245 4. REASON FOR SUBMISSION a. Redescription of duties: This position replaces (Position No.) , (Title) (Series) (Grade) b. New Position c. Other (explain) Duties update Date 5. CLASSIFICATION ACTION Position Title and Series Code Grade Initials (mm-dd-yyyy) a. Post Classification Authority BKK/RHRO/BRCC Telephone Operator/Helpdesk Clerk, FSN-605 5 BCK 12/15/15 b. Other c. Proposed by Initiating Office 6. POST TITLE OF POSITION (If different from official title) 7. NAME OF EMPLOYEE 8. OFFICE/SECTION a. First Subdivision Management Section Information Management Office b. Second Subdivision c. Third Subdivision 9. This is a complete and accurate description of the duties and responsibilities 10. This is a complete and accurate description of the duties and responsibilities of my responsibilities of position. of this position. Typed Name and Signature of Employee Date (mm-dd-yyyy) Typed Name and Signature of Supervisor Date (mm-dd-yyyy) 11. This is a complete and accurate description of the duties and 12. I have satisfied myself that this is an accurate description of this responsibilities of this position. There is a valid management need for this position, and I certify that it has been classified in accordance position. with appropriate 3 FAH-2 standards. Typed Name and Signature of Section Chief or Agency Head Date(mm-dd-yyyy) Typed Name and Signature of Admin or Human Resources Officer Date (mm-dd-yyyy) 13. BASIC FUNCTION OF POSITION IRM Help Desk Clerk: The incumbent is responsible for receiving, directing, and tracking all classified and unclassified help-desk ticketing platforms. Incumbent must resolve these issues within their scope providing first-call resolution whenever possible. Maintain a knowledge management database for all IRM and IT information. Request and/or terminate all residential broadband Internet contract services for Direct Hire Americans who are arriving or departing. Purchase and/or terminate personal cell phone contract services with local Telecommunication Company for all Direct Hire Americans and their family members. Track all purchase orders and cash delivery services including broadband Internet access card(s), cell phones and SIM cards for all customers requesting these services. Provide technical support of all broadband Internet installation/repair when users experience technical problems. Maintain all relevant Help Desk and customer databases in support of tracking the contract or inventory information for all customers. Telephone Switchboard Operator: Perform duties as telephone switchboard operator engaged in providing switchboard operator services to all agencies and sections within the AIT. DS-298 (Formerly OF-298) 04-2015 Page 1 of 4 14. MAJOR DUTIES AND RESPONSIBILITIES % OF TIME Information Resources Management (IRM) Help Desk Clerk 50% Provide customers with telecommunications technical services, gathering Information Technology (IT) information and support in the use of IM products and services. Answer calls and identify customer needs, perform required research and/or information retrieval, provide information, make appropriate referrals and prepare written responses as needed. Provide Help Desk technical services to: Provide IT software information to AIT users. Enter all tasks into an automated tracking system by calls or e-mails. Perform first-call resolution to the greatest extent possible ensuring that resolutions are entered as part of the tracking record. Open trouble tickets in the database and follow and report the outcome to customers. Provide official and personal cellular phones, home phone, broadband Internet, and Internet-based Media-On-Demand (MOD) TV services for AIT Direct Hires and their family members. Liaise frequently with the project managers and technicians of the local Telecom and cellular companies to complete broadband Internet, cellular phone, home phone and/or MOD TV requests. Tracking all of the processes included, but not limited to: o Complete the contract document for broadband, cellular, and/or MOD TV service and fax copy of the request to the vendor. o Check status of all requests and orders (for broadband Internet, cellphone or MOD TV) for tracking purposes. o Broadband Internet service: Schedule the installation date with customer, Telecom project manager, and engineers. Pick up broadband Internet user cards from local Telecom and transfer the card to customer, assist customer about the Internet set-up when necessary. o Personal cell phone: Receive funds from customer and deliver to the project manager of the local Telecom. Provide instruction to customers on how to operate the cell phone and provide assistance in all telephone- related information. o Official cell phone service: Receive cell phone package from telephone technician, transfer the phone to customer, provide instruction on how to operate the cell phone, and provide assistance in all telephone-related information. o Act as interpreter when Direct Hires do not have local language skills to communicate with local broadband Internet engineers installing or repairing residential broadband Internet and/or MOD TV services. Provide various types of resolutions for broadband and MOD TV problems for customers (on line or in person). o Billing information updated to the Project Manager of local Telecom. Maintain Help Desk database (Cell phone, radio, check in/check out databases) Gather and continually update broadband Internet provider and cellular phone plans and ensure updates are reflected on the IM Help Desk SharePoint website. IRM administrative support 10% Attend meetings or briefings and update the IMO/IPO on repetitive calls and support-desk status. Attend training as required but also extend their own knowledge through use of computer based training opportunities. Maintain awareness of the hierarchy of the Information Management Office to best determine the person or office to respond to a call that the help desk clerk cannot resolve. Assist in performing online surveys to determine customer satisfaction and then assist in analyzing and addressing survey responses. Perform all duties in a calm, courteous and professional manner. Telephone Switchboard Operator 40% Provide switchboard operator services to all agencies and sections within the AIT. Operate the Nortel PC operator console for the entire mission. Answer incoming calls quickly, politely and in a helpful and professional manner. Gather latest telephone technology information and support in the use of telephone products and services. Answer calls and identify customer needs, perform required research and/or information retrieval, provide information, make appropriate referrals and prepare written responses as needed. Process incoming and outgoing telephone calls using the Nortel PC operator console. Effectively handle emergency calls and special assistance situations. Responsible for all occurrences on their shift including reporting of equipment failures, staffing situations, emergency calls and threat reporting to the RSO. Responsible for activation of threat recording equipment when required. Other duties include: Perform keyboard operations while simultaneously responding orally to customer requests. Maintain electronic logs for statistical reporting and assist in compiling reports as needed. Help in maintaining the voice-mail system and in obtaining and providing the monthly usage reports. DS-298 (Formerly OF-298) 04-2015 Page 2 of 4 Provide telephone-related information including voicemail operation, telephone function key settings, instructions on overseas calling and calculation of telephone bills. Maintain and update the Telephone Directory and Phone Contact List on the AIT intranet SharePoint website as needed. Maintain database contained on the Nortel Telephone Console. Other duties assigned Note: This position description in no way states or implies that these are the only duties to be performed by incumbent. Incumbent will be required to perform other duties as assigned by the agency. 15. QUALIFICATIONS REQUIRED FOR EFFECTIVE PERFORMANCE a. Education: The completion of college or university studies level is required. b. Prior Work Experience: The position requires two years of IT Help Desk environment or customer service center. c. Post Entry Training: Help desk function training; trouble ticket tracking system training; Help desk database training; Basic IT software training; Nortel telephone console terminal and database training; Basic Digital Subscriber Line (DSL) training; Cell phone purchase process training; all aspects of switchboard operations, including the names and extensions of AIT personnel. d. Language Proficiency: List both English and host country language (s) proficiency requirements by level (II, III) and specialization (sp/read): Level III English (Sp/W), Level III Mandarin (Sp/W) e. Job Knowledge: Knowledge of personal computers and database management systems in order to maintain databases used in collecting, organizing, and analyzing information. Knowledge of intranet in order to maintain SharePoint webpages. Knowledge of IM components in order to properly refer customer
Load more

Recommended publications
  • History of the Waitsfield-Fayston Telephone Company
    I A Brief‘History of theW&sfield-FaystonTelephonc Company 1 I I n the late 1870s, shortly her Alexander Graham Bell and his partner Thomas A.Watson invented, patented, and started exhib- I iting their wondrous new gadget, the telephone, an eager public I jumped on the idea. Since shopkeepers, farmers, and businessmen saw the value of not having to send messengers for answers, or to request goods and I services, the practicahty of instant communications wasn’t lost on the rural population. But only big cities and towns received attention from the Bell Company and its rivals in the drive to control the future 1 of the telephone.There was little money to be made in rural markets. The small towns and villages were left to fend fix themselves and they did. This was the beginning of the independent telephone compa- I nies, Waitsfield Telecom among them. At that time, Montgomery Ward & Co. published a booklet en- titled Rural Telephone Lines, How to Build Them. Instructions on Line I Construction and the Installation of Telephones. Also Contains a List of Materials and Accessories Required. Installation was easy: all you needed were wire, magneto telephones, batteries, a few tools, and some rea- sonable strength. Of course, patent rights had to be taken into ac- I count.The Bell company wasn’t at all pleased with anyone encroaching on their territory.Thc history of lawsuits filed for and against them attests to their zeal in this regard. But, their patents had run out on the I basic “telephone” around 1894, and many communities were getting into the act of starting their own telephone companies and services.
    [Show full text]
  • Directory Information for Various Cities in New York State
    GENERAL INFORMATION Utica Campus - Information/Main Number 315-792-5400 1101 Sherman Drive Utica, New York 13501-5394 Rome Campus - Information/Main Number 315-339-3470 1101 Floyd Avenue Rome, New York 13440-4699 PUBLIC SAFETY EMERGENCY #’s On Campus – 5777 Utica - 315-731-5777 (off campus/cell phone) Rome - 315-334-3559 (off campus/cell phone) Individuals and departments can be reached between Utica and Rome campuses by dialing the four digit extension number. DIRECT INWARD DIAL - Please advise all callers of your direct number. Utica - all extension numbers starting with 5300 through 5699 can be dialed directly from off campus by dialing 315-792- plus the appropriate extension number. All extension numbers, 5700- 5899, can be dialed directly from off campus by dialing 315-731- plus the appropriate extension number. Rome - all extension numbers from 7700 through 7799 can be dialed directly from off campus by dialing 315-334- plus the appropriate extension number. All other extensions must be accessed via the appropriate main campus number. [AB=Academic Building, ACC=Alumni College Center, ACC BASE=Alumni College Center Basement, PH=Payne Hall, ST=Science & Technology Building, WH=Wilcox Hall, R=Rome Campus, PC=Rome Campus Plumley Complex] Revised 2/24/2020 LOCAL CALLING AREA EXCHANGES as of 2/18/19 LOCAL CALLING AREAS from Utica exchanges 223, 235, 266, 269, 272, 275, 292, 316, 327, 351, 368, 404, , 507, 520, 525, 526, 527, 534, 542, 570, 580, 601, 624, 721, 722, 723, 724, 725, 731, 732, 733, 734, 735, 736, 737, 738, 739, 749, 765, 768,
    [Show full text]
  • Pacific Telephone & Telegraph Exchange / Seattle Public Library Queen Anne Warehouse 1529 4Th Avenue West, Seattle Landmark
    Pacific Telephone & Telegraph Exchange / Seattle Public Library Queen Anne Warehouse 1529 4th Avenue West, Seattle Landmark Nomination BOLA Architecture + Planning Seattle December 21, 2015 Pacific Telephone & Telegraph Exchange / Seattle Public Library Queen Anne Warehouse Landmark Nomination 1529 4th Avenue W, Seattle December 21, 2015 CONTENTS 1. Introduction 1 Background Research Seattle’s Landmark Designation Process Preservation Incentives Design Reviews of Proposed Changes to a Landmark 2. Property Data 4 3. Historic Context Statement 5 Historic Overview of Queen Anne Hill The Pacific Telephone & Telegraph Company in Seattle The Building’s Construction History The Original Designers The Role of Women as Switchboard Operators 4. Architectural Description 12 Neighborhood Context The Site The Structure and Exterior Facades Interior Layout and Features Changes to the Original Building 5. Bibliography and Resources 18 6. Photographs and Images 23 Figure Index Images Select Drawings Cover: Views looking southwest at the building: Museum of Communications, 1923; King County Tax Assessor’s Property Record Card, 1936; Contemporary, BOLA, July 2015. BOLA Architecture + Planning 159 Western Avenue West, Suite 486 Seattle, Washington 98119 206.447.4749 Name (common, present, or historic): The Pacific Telegraph and Telephone Garfield Exchange / Seattle Public Library Queen Anne Warehouse Year built: 1921-1922, 1929 (remodeled in 1950 and 1961); 1977 (Renovation) Street and number: 1529 4th Avenue West, Seattle WA 98119 Assessor's file no.: 423290-3170
    [Show full text]
  • Voip Primer Voice Over Internet Protocol
    VoIP Primer Voice over Internet Protocol WHY THE NET MAY REPLACE MA BELL: A GUIDE FOR STATE AGING SERVICE SYSTEMS NATIONAL AGING INFORMATION AND REFERRAL SUPPORT CENTER NATIONAL ASSOCIATION OF STATE UNITS ON AGING ½ WASHINGTON, DC VoIP Primer Voice over Internet Protocol Why the Net May Replace Ma Bell : A GUIDE FOR STATE AGING SERVICE SYSTEMS SEPTEMBER 2004 NATIONAL AGING INFORMATION AND REFERRAL SUPPORT CENTER NATIONAL ASSOCIATION OF STATE UNITS ON AGING ½ WASHINGTON, DC This publication is supported in part by grant No. 90-AM-2746 from the Administration on Aging, U.S. Department of Health and Human Services. Grantees undertaking projects under government sponsorship are encouraged to express freely their findings and conclusions. Points of view or opinions therefore for not necessarily reflect official Administration on Aging policy. Table of Contents 1 Introduction 3 VoIP: A Primer 5 How does VoIP Work? 9 Is It Worthwhile? Why Switch? 13 Before You Jump on the Bandwagon 15 Telephones Then and Now 19 Glossary 23 Selected References Introduction “WHO COULD have foreseen what the telephone bells have done to ring out the old ways and to ring in the new; to ring out delay and isolation and to ring in the efficiency and friendliness of a truly united people?" —Herbert N. Casson, The History of the Telephone Fully Illustrated, 1910 nternet Voice, also known as Voice over Internet Protocol (VoIP) or IP Itelephony, allows people to make telephone calls anywhere in the world using a high speed Internet connected computer as a phone. To receive or make a call, VoIP callers simply need to load special software on their computers or use a special computer adapter.
    [Show full text]
  • Bell Telephone Magazine
    »y{iiuiiLviiitiJjitAi.¥A^»yj|tiAt^^ p?fsiJ i »^'iiy{i Hound / \T—^^, n ••J Period icsl Hansiasf Cttp public Hibrarp This Volume is for 5j I REFERENCE USE ONLY I From the collection of the ^ m o PreTinger a V IjJJibrary San Francisco, California 2008 I '. .':>;•.' '•, '•,.L:'',;j •', • .v, ;; Index to tne;i:'A ";.""' ;•;'!!••.'.•' Bell Telephone Magazine Volume XXVI, 1947 Information Department AMERICAN TELEPHONE AND TELEGRAPH COMPANY New York 7, N. Y. PRINTKD IN U. S. A. — BELL TELEPHONE MAGAZINE VOLUME XXVI, 1947 TABLE OF CONTENTS SPRING, 1947 The Teacher, by A. M . Sullivan 3 A Tribute to Alexander Graham Bell, by Walter S. Gifford 4 Mr. Bell and Bell Laboratories, by Oliver E. Buckley 6 Two Men and a Piece of Wire and faith 12 The Pioneers and the First Pioneer 21 The Bell Centennial in the Press 25 Helen Keller and Dr. Bell 29 The First Twenty-Five Years, by The Editors 30 America Is Calling, by IVilliani G. Thompson 35 Preparing Histories of the Telephone Business, by Samuel T. Gushing 52 Preparing a History of the Telephone in Connecticut, by Edward M. Folev, Jr 56 Who's Who & What's What 67 SUMMER, 1947 The Responsibility of Managcincnt in the r^)e!I System, by Walter S. Gifford .'. 70 Helping Customers Improve Telephone Usage Habits, by Justin E. Hoy 72 Employees Enjoy more than 70 Out-of-hour Activities, by /()/;// (/. Simmons *^I Keeping Our Automotive Equipment Modern. l)y Temf^le G. Smith 90 Mark Twain and the Telephone 100 0"^ Crossed Wireless ^ Twenty-five Years Ago in the Bell Telephone Quarterly 105 Who's Who & What's What 107 3 i3(J5'MT' SEP 1 5 1949 BELL TELEPHONE MAGAZINE INDEX.
    [Show full text]
  • Tourism & Hospitality Front Office Operations and Management
    Paper: 07, Front Office Operation and Management Module: 19 Tele communications Principal Investigator Prof. S. P. Bansal Vice chancellor Indira Gandhi University, Meerpur, Rewari, Haryana Dr. Prashant K. Gautam Co-Principal Investigator Director, UIHMT Panjab University, Chandigarh Dr. Ankush Ambardar Paper Coordinator Assistant Professor Department of Tourism & Hotel Management Kurukshetra University, Kurukshetra Mr. Sumit Kumar Content Writer CT Institute of Hotel Management, Shahpur, Jalandhar, Punjab Tel Prof. Manjula Chaudhary Content Reviewer Professor Department of Tourism & Hotel Management Kurukshetra University, Kurukshetra 1 Tourism & Front Office Operations and Management Hospitality Telecommunications Items Description of Module Subject Name Tourism and Hospitality Paper Name Front Office Operations and Management Module Title Telecommunication Module Id Module no-19 Pre- Requisites Knowledge of telephone etiquettes Objectives To study the telephone communication in hotel Keywords EPABX, Telephone Exchange, Telephone Operator QUADRANT-I Module 19 TELECOMMUNICATION 1. Learning Outcome 2. Introduction 3. Types of equipment’s used in Telephone Communication in Hotel 4. Organization Structure of Telephone Exchange/Desk 5. Functions of Telephone Exchange 6. Duties & responsibilities of a telephone operator 7. Qualities of a Telephone Operator 8. Basic Etiquettes & Manners for Telephone Handling 9. Phrases used during Telecommunication in Hotel 10. Situation Handling in Telephone communication 11. Do’s & Don’ts of Telephone Handling 12. Globally used common telephony spelling codes 13. Summary 1. Learning Outcome After completing this module students will be able to: i. Understand the functions of telephone section in hotels ii. Basic etiquettes and manners. iii. Do’s and Don’ts of telephones 2 Tourism & Front Office Operations and Management Hospitality Telecommunications iv.
    [Show full text]
  • Telephomania: the Contested Origins of the Urban Telephone Operating Company in the United States, 1879-1894
    Telephomania: The Contested Origins of the Urban Telephone Operating Company in the United States, 1879-1894 Richard John Great Cities Institute College of Urban Planning and Public Affairs University of Illinois at Chicago Great Cities Institute Publication Number: GCP-05-02 A Great Cities Institute Working Paper JUNE 2005 The Great Cities Institute The Great Cities Institute is an interdisciplinary, applied urban research unit within the College of Urban Planning and Public Affairs at the University of Illinois at Chicago (UIC). Its mission is to create, disseminate, and apply interdisciplinary knowledge on urban areas. Faculty from UIC and elsewhere work collaboratively on urban issues through interdisciplinary research, outreach and education projects. About the Author Richard John is Associate Professor of History in the College of Liberal Arts and Sciences at the University of Illinois at Chicago. He may be contacted at [email protected]. Great Cities Institute Publication Number: GCP-05-02 The views expressed in this report represent those of the author(s) and not necessarily those of the Great Cities Institute or the University of Illinois at Chicago. This is a working paper that represents research in progress. Inclusion here does not preclude final preparation for publication elsewhere. Great Cities Institute (MC 107) College of Urban Planning and Public Affairs University of Illinois at Chicago 412 S. Peoria Street, Suite 400 Chicago IL 60607-7067 Phone: 312-996-8700 Fax: 312-996-8933 http://www.uic.edu/cuppa/gci UIC Great Cities Institute Telephomania: The Contested Origins of the Urban Telephone Operating Company in the United States, 1879-1894 This essay reconsiders the origins of the urban telephone exchange in the United States in the formative era of commercial telephony that stretched from 1879 and 1894.
    [Show full text]
  • Inbound Routing with Netsatisfaxtion© Routing Terms
    Inbound Routing with NetSatisFAXTion© Routing Terms DID Direct Inward Dialing (DID) is a service of a local phone company (or local exchange carrier) that provides a block of telephone numbers for calling into a company's private branch exchange (PBX) system. Using DID, a company can offer its customers individual phone numbers for each person or workstation within the company without requiring a physical line into the PBX for each possible connection. For example, a company might rent 100 phone numbers from the phone company that could be called over eight physical telephone lines (these are called "trunk lines"). This would allow up to eight ongoing calls at a time; additional inbound calls would get a busy signal until one of the calls completed or be able to leave a voice mail message. The PBX automatically switches a call for a given phone number to the appropriate workstation in the company. A PBX switchboard operator is not involved. A DID system can be used for fax and voice mail as well as for live voice connections. Compared to regular PBX service, DID saves the cost of a switchboard operator, calls go through faster, and callers feel they are calling a person rather than a company. DNIS DNIS (Dialed Number Identification Service) is a telephone service that identifies for the receiver of a call the number that the caller dialed. It's a common feature of 800 and 900 lines. If you have multiple 800 or 900 numbers to the same destination, DNIS tells which number was called. DNIS works by passing the touch tone digits (dual tone multi frequency or MF digits) to the destination where a special facility can read and display them or make them available for call center programming.
    [Show full text]
  • The Telephone in the Northern Virginia Area from the Beginning to World War II
    The Telephone in the Northern Virginia Area from the Beginning to World War II Br JIM PEARSON Earliest Years In April 1877, Bell's first permanent outdoor telephone wire was strung between Boston and Somerville, three miles distant. 1 In 1878, the development of an "exchange" opened with twenty-one subscribers in New Haven, Con­ necticut.2 This exchange made possible switched calls between any number of telephones rather than only direct connection between two or three on a com­ mon wire. The use of switched calls, starting in 1878, required an "operator" to patch the calls thru via cords from one line jack to another. Boys were hired for this job, but proved too unruly so girls with lady-like manners soon replaced the "wild boys."3 When a call was placed, the calling party asked to be connected by name to the called party. The operators quickly learned to which switchboard jack each subscriber's line was connected. In 1879, an epidemic of measles in Lowell, Massachusetts, caused concern that Lowell's four operators might succumb and paralyze the telephone system that served more than 200 subscribers. So that substitute operators might be more easily trained, the use of numbers in­ stead of names was begun. This major change in handling calls went into effect almost without notice.4 Bell licensed telephone service began in Baltimore, Maryland, in 1877, in Washington, D.C., in 1878, in Richmond, Virginia, in 1879, in the city of Alexandria, Virginia, in 1880-81, in Falls Church, Virginia, in 1888, and in Arlington (Rosslyn), Virginia, in 1898.
    [Show full text]
  • FM 24-18. Tactical Single-Channel Radio Communications
    FM 24-18 TABLE OF CONTENTS RDL Document Homepage Information HEADQUARTERS DEPARTMENT OF THE ARMY WASHINGTON, D.C. 30 SEPTEMBER 1987 FM 24-18 TACTICAL SINGLE- CHANNEL RADIO COMMUNICATIONS TECHNIQUES TABLE OF CONTENTS I. PREFACE II. CHAPTER 1 INTRODUCTION TO SINGLE-CHANNEL RADIO COMMUNICATIONS III. CHAPTER 2 RADIO PRINCIPLES Section I. Theory and Propagation Section II. Types of Modulation and Methods of Transmission IV. CHAPTER 3 ANTENNAS http://www.adtdl.army.mil/cgi-bin/atdl.dll/fm/24-18/fm24-18.htm (1 of 3) [1/11/2002 1:54:49 PM] FM 24-18 TABLE OF CONTENTS Section I. Requirement and Function Section II. Characteristics Section III. Types of Antennas Section IV. Field Repair and Expedients V. CHAPTER 4 PRACTICAL CONSIDERATIONS IN OPERATING SINGLE-CHANNEL RADIOS Section I. Siting Considerations Section II. Transmitter Characteristics and Operator's Skills Section III. Transmission Paths Section IV. Receiver Characteristics and Operator's Skills VI. CHAPTER 5 RADIO OPERATING TECHNIQUES Section I. General Operating Instructions and SOI Section II. Radiotelegraph Procedures Section III. Radiotelephone and Radio Teletypewriter Procedures VII. CHAPTER 6 ELECTRONIC WARFARE VIII. CHAPTER 7 RADIO OPERATIONS UNDER UNUSUAL CONDITIONS Section I. Operations in Arcticlike Areas Section II. Operations in Jungle Areas Section III. Operations in Desert Areas Section IV. Operations in Mountainous Areas Section V. Operations in Special Environments IX. CHAPTER 8 SPECIAL OPERATIONS AND INTEROPERABILITY TECHNIQUES Section I. Retransmission and Remote Control Operations Section II. Secure Operations Section III. Equipment Compatibility and Netting Procedures X. APPENDIX A POWER SOURCES http://www.adtdl.army.mil/cgi-bin/atdl.dll/fm/24-18/fm24-18.htm (2 of 3) [1/11/2002 1:54:49 PM] FM 24-18 TABLE OF CONTENTS XI.
    [Show full text]
  • Exit Interview with Mary Burns, Operator, White House Switchboard
    Exit Interview with Mary Burns, Operator, White House Switchboard Interviewer: Marie Allen, Presidential Papers Staff October 31, 1978, Room 492, Old Executive Office Building Transcriber: Lyn B. Kirkland Allen: I was going to ask Mary who is retiring effective Saturday, November 4…? Burns: [Whispers:] Is the mic on? Allen: Yeah, It’s on. Burns: Saturday, November 4, 1978. Allen: I was going to ask Mary some questions about her service with the White House switch board. To start off with, I am going to talk to her a little bit about the years before she came to the White House. First, you were telling me that you grew up in Washington. Have you lived all your life here? Burns: Yes I have. I was born and raised here, went to school here. My first job after high school was with the C and T Telephone company. That is where I got my training as a switchboard operator. Allen: Now, how did you come to work for the C and T? Did they come to the school and recruit you or how did you…? Burns: No, I just called to see if they had any vacancies and they said yes, they would be looking for people and I went down for the interview, and of course, they train you. Allen: Now, this was during the war…or at the beginning of World War II? Burns: Just before, because I graduated from high school in June of ’41….and therefore, December 7…it would be….? Allen: I believe that after a year it seems you went to the Treasury Department and you worked there until 1949? Burns: Yes, I went to the Treasury in December ‘42 and worked under Secretary Morgenthau and it was quite an experience.
    [Show full text]
  • A History of Engineering & Science in the Bell System
    A History of Engineering and Science in the Bell System The Early Years (1875-1925) A History of Engineering and Science in the deal with developments in specific areas of Bell System: The Early Years (1875-1925) offers technology that led towards its realization. a detailed view of the first fifty years of tele­ The evolution of station apparatus, wire and phone technology. The narrative goes well wireless (radio) transmission, switching, and beyond a simple statement of events to deal various non-voice services is described in de­ with the "how" and "why" of technological tail. Other chapters cover the development innovation. It examines the underlying of materials and components for these new motivations and evaluates the long-term im­ communications systems, the origins of portance of the engineering, scientific, and quality control techniques, and the begin­ organizational achievements that were the nings of scientific research in the Bell System. substance of the first five decades of re­ An early chapter is devoted to the corporate markable progress in telecommunications. structures of the period since these organiza­ While this technical history is primarily an tional arrangements provided a continuing account of Bell System achievements, the synergy of business planning and advancing treatment has not been constrained by cor­ technological skills. porate boundaries and thus recognizes fundamental contributions originating out­ side of the System. A History of Engineering and Science in the During the half-century covered by The Bell System: The Early Years (1875-1925) is Early Years, a whole new field of technology illustrated with over 500 photographs and evolved.
    [Show full text]