SB September.Indd

IN THIS ISSUE Where wilderness and luxury meet Board Calendar 2 Policy Issues 3, 6 Escape the hectic pace of the city for the calm of Sonora Resort. Chairman’s Message 4 Letters to the Editor 5 • Explore the surrounding areas aboard our Eco tour boat Event & Speakers 7, 8 • Enjoy world-renowned salmon fishing aboard our Grady Whites Event Management 9-11 • Rejuvenate with one of our many spa treatments Executive Education 12-15 • Play a round of golf at nearby Storey Creek Golf Course Image and Apparel 16-17 Membership News 18,19,24,26 • Indulge in gourmet west coast cuisine • Relax in our well-appointed lodges Spirit of Vancouver® 20-23 Book your escape today! Tel: 604-233-0460 • www.sonoraresort.com Around the Board 25 World Trade Centre 27

SEPTEMBER 2005 • VOLUME 45 • NUMBER 3 Spirit of Vancouver’s Symphony in the Park delights thousands Spirit of Vancouver®’s Symphony in the Park, featuring the Vancou- ver Symphony, charmed an audience of over 14,000. On a beautiful August evening concert-goers not only soaked up the picturesque Vancouver backdrop, but also works by famous composers such as Tchaikovksy, Rossini, Lehar, Dvorak and many others. As the evening concert began, Maestro Bramwell Tovey arrived in style, pulling up to the stage in a horse-drawn carriage with his two young daughters. On stage, Tovey punctuated each concert piece with anecdotal stories. The concert also featured a performance by 14-year-old vio-

The Vancouver Symphony’s Maestro Bramwell Tovey applauds the performance of 14-year-old prodigy Christel Lee at this year’s Symphony in the Park.

linist Christel Lee, who began her stage, accompanied by the Vancou- July 2001. Muzyka, chairman of The Vancou- studies at the Vancouver Academy ver Symphony, and performed the At that point, Spirit of Vancou- ver Board of Trade and co-chair of of Music at the age of six. Since Introduction and Rondo Capric- ver (SOV), in co-operation with SOV. “We look forward to finding then, Ms. Lee has won the Julliard cioso by Saint-Saëns. the Vancouver Symphony, agreed ways to make this an ongoing part Pre-College Chamber Orchestra The idea to resurrect Symphony to organize the event. Shortly after of our celebration of community.” Competition in New York and in the Park after a four-year hiatus that, Vancouver International For more information, visit has performed with orchestras came from an anonymous Van- Airport and British Columbia www.spiritofvancouver.com. throughout Asia, Europe and North couver Symphony patron, who Lottery Corporation jumped on America. offered to underwrite the cost board as event sponsors. Boardoftrade.com Resplendent in a red evening of re-creating the magic of the “The event was both inspiring Get updated event information gown, Ms. Lee took to the outdoor original event in Stanley Park in and entertaining.” Said Daniel F. 24-hours a day, 7 days a week

Air travel as it was meant to be. Air travel doesn’t have to be challenging. With London Air Services’ state-of-the-art fleet of Challenger 604s and Learjet 45s, non-stop availability and superior customer service, Tel: 604-272-8123 every flight is straightforward and stress-free. Fax: 604-233-0202 Toll Free: 1-877-399-8123 www.londonair.ca Lights, Camera, Action! The Vancouver Board of Trade Cable Program Guide Medical Clinic. Reservations are to gain access to the professional For full details or to register, required for this complimentary networks of other participants. visit www.boardoftrade.com or PROGRAM AIR DATES networking event. 4:45 - 7 p.m. 7:30 - 9 a.m. Terminal City Club. call 604-641-1248. Sponsored by the Stein Medical Event #060502 THE LITTLE RAILWAY THAT COULD: A North American Sept. 3 success story Sept. 4 Clinic. Event #060516 David McLean, Chairman, CN 23 | Managers’ Toolbox® 16 | Spirit of Vancouver Awards® Alex Wray, President, Wray BANK OF CANADA: Factors that impact the exchange Sept. 10 September Sept. 11 Join in the celebration as The Group David Dodge, Governor, Bank of Canada Vancouver Board of Trade and WHAT DO GREAT MANAGERS 13 | Managers’ Toolbox® master of ceremonies Peter Legge ACTUALLY DO? How the best score TOWARDS A GOLDEN DECADE: Bringing out the best in B.C. Sept.17 Sept.18 Mathé Grenier, Senior Principal, announce and honour the winners a management hat trick – perform- The Hon. Gordon Campbell, Premier, Government of British Columbia Hay Group of the 2005 Spirit of Vancouver ance, engagement and profitabil- THE RESILIENCE FACTOR™: Turn Awards at a special luncheon ity: 7:30 - 9:45 a.m. Renaissance MANUFACTURING TRENDS EMERGING POST WTO Sept. 24 adversity into advantage: 7:30-9:45 onboard Holland America Line’s Vancouver Hotel Harbourside QUOTAS: What are the implications for B.C.? Sept. 25 George Heller, President and Chief Executive Officer, a.m. Renaissance Vancouver Hotel ms Statendam docked at Canada – Harbourside Ballroom. Hudson’s Bay Company Harbourside – Harbourside Ball- Place. 9:45 a.m. - 1:45 p.m. Registra- Event #060506 room. Event #060507 tion deadline is Sept. 8. Sponsored THE DAY AFTER YESTERDAY: A look at the B.C. economy Oct. 1 today and a caution for the future Oct. 2 by Holland America Line, Terasen, 27 | Policy Forum™ Gary Charlwood, Chairman and Chief Executive Officer, 14 | Distinguished Speaker The Vancouver Sun/Province and Moderator: George Hunter, Presi- Century 21 Canada Limited Partnership Luncheon™ Accenture. Event #060510 dent, Leading Edge of British Paul Taylor, President and Chief Columbia The Board’s 30-minute time slots are Saturdays at 3 p.m. and 8:30 p.m. Executive Officer, Insurance Corpo- 20 | Special Speaker Luncheon™ Speakers to be confirmed and Sundays at 6 p.m. on Cable channel 4. Air dates are subject to change. ration of British Columbia (ICBC) Major-General (ret’d) Lewis B.C.’S PLACE IN GLOBAL TECH- Check schedule at www.boardoftrade.com. THE STATE OF AUTO INSURANCE MacKenzie NOLOGY COMMUNITY: Compet- IN B.C.: What’s Next for ICBC? WHO’S THE WORLD’S SHERIFF ing against the best: 7:30 - 9:45 a.m. 11:45 a.m.- 2 p.m. The Fairmont – The U.S. or the UN? 11:45 a.m. Hyatt Regency Vancouver – Plaza School of Business, UBC. Waterfront – Waterfront Ballroom. -1:30 p.m. Pan Pacific Vancouver Ballroom. Event #060508 October Event #060606 Event #060505 – Oceanview Suite. Presented in co- operation with The Lavin Agency. 28 | Members’ Reception 5 | 2005 Seattle Leadership 14 | Business After Business™ Event # 060504 Members’ Reception at Grouse 4 | Managers’ Toolbox® Conference Dinner Vancouver’s favourite evening Mountain - The Peak of Van- Shane Gibson, Knowledge GLOBALIZATION AND INTER- tradeshow. Presented by the Small 20 | Members’ Reception couver! Grouse Mountain offers Brokers International Systems NATIONAL TRADE: 6 - 9 p.m. Business Council: 5 - 7:30 p.m. Join us for a rockin’ Members’ breathtaking sightseeing and a Ltd. The Fairmont Hotel Vancouver Tickets at the door; no pre-regis- Reception at the Cellar Night- wide variety of entertainment, in- HIGH IMPACT MENTORSHIP: – Pacific Ballroom. Sponsored tration. The Coast Plaza Hotel & club, located in the heart of the cluding helicopter tours, the world Making it count: 7:30 - 9:45 a.m. by Harris Private Bank / BMO Suites, Stanley Park – Conference entertainment district, directly famous Lumberjack Show, a refuge Renaissance Vancouver Hotel Financial Group. Event #060604 Level. underneath Doolin’s Irish Pub. for endangered wildlife, Birds in Harbourside – Harbourside Ball- The Cellar, dubbed ‘the ultimate Motion demonstrations and much room. Event #060617 6 | Distinguished Speaker 15 | Distinguished Speaker Euro discotheque’, is one of Van- more. 4:45 - 7 p.m. Sponsored by Luncheon™ Luncheon™ couver’s hottest spots on Granville Grouse Mountain- The Peak of 5 | Distinguished Speaker Bryan Pearson, President and Robert Dutton, President and Street: 4:45 - 7 p.m. Sponsored by Vancouver! Event #060517 Luncheon™ Chief Executive Officer, AIR Chief Executive Officer, RONA the Cellar Nightclub. Dr. Martha Piper, President & MILES® Reward Program Inc. Event #060512 30 | Distinguished Speaker Vice-Chancellor, University of 11:45 a.m. - 2 p.m. The Sutton RONA DELIVERS: Succeeding Luncheon™ British Columbia Place Hotel – Versailles Ballroom. in the “how-to” industry: 11:45 21 | Networking Roundtable Sylvain Allard, Chief Executive 11:45 a.m. - 2 p.m. Fairmont Event #060608 a.m. - 2 p.m. Pan Pacific Vancou- Improve your business network Officer, CHC Helicopter Corp. Waterfront Hotel – Waterfront ver – Crystal Pavilion. Sponsored with The Vancouver Board of THE CHC HELICOPTER STORY: Ballroom. Sponsored by Sauder by Ogilvy Renault LLP. Event Trade’s Networking Roundtable Growing into a world leader: 11:45 #060509 series. This event, dedicated to a.m. - 2 p.m. Four Seasons Hotel clip clip clip clip clip clip clip clip clip clip clip clip clip clip clip clip clip clip clip networking, encourages Board – Le Pavillon. Sponsored by Ernst & clip clip clip clip clip clip clip clip clip clip clip clip clip clip clip clip clip clip clip 15 | Members’ Reception members to develop new, produc- Young LLP and Davis & Company clip clip clip clip clip clip clip clip clip clip clip clip clip clip clip clip clip clip clip Members’ Reception at Stein tive business relationships and LLP. Event #060513 clip clip clip clip clip clip clip clip clip clip clip clip clip clip clip clip clip clip clip clip clip clip clip clip clip clip clip clip clip clip clip clip clip clip... WEB BYTES Clipstream: Now playing on boardoftrade.com BY KAREN GRANT you’ll find: chairman Daniel F. Clipstream for the following ap- Muzyka’s remarks at The Board’s plications: marketing, corporate As The Vancouver Board of 118th Annual General Meeting; communications, training, video Trade kicks off another busy Premier Gordon Campbell getting e-mail and advertising, to name season, we’ll continue to present back at his roasters at a special just a few. video clips of our events in Spirit of Vancouver® event; pan- Once you’ve decided which Clip- the Events Video Archive, with ellists from The Board’s Policy stream product is right for you, playerless streaming media Forums, and more. just purchase the appropriate Click powered by Clipstream™, an Stay tuned to the archive for the license and Destiny Media will innovative software offered by latest video content from The provide you with the encoding The are two ways to get the information • Access over 230 full text news and member organization Destiny Board, including Q&A segments software and help desk support. you need to stay on top of what’s business sources from major happening. Canadian dailies and newswires, Media Technologies. from our speaker presentations The software is user-friendly, regional community papers, TV and You can subscribe to a clipping service You can get to the Events Video starting this fall. with pre-configured settings radio transcripts, specialty trade and wait or you can click on the Media Archive in two quick ways: 1) and other features that make journals and magazines. Plus Monitoring service from FPinfomart.ca access to major American information Click the button on the home Special offer to members from the process simple – so you don’t and get the right information right now. sources. page sidebar at right, or 2) click Destiny Media have to be a web expert to get Call us at 1 800 661-7678 or click us and • Instant delivery of results. the link under the Events & Destiny Media has a special offer started. we’ll sign you up faster than you can  nd Activities menu in the main on Clipstream software for The For details call Destiny Media a pair of scissors. • Timely updates. navigation. Board’s members. If you’re inter- at 604-609-7736 to speak to an If you haven’t yet visited the ested in adding a fresh new dimen- account representative or visit archive, here’s some of what sion to your web site, consider www.clipstream.com. All at your  ngertips. All in one place.

2 Sounding Board/September 2005 The Vancouver Board of Trade/Spirit of Enterprise® Vancouver businesses don’t have a leg to stand on

BY SHELIA JORDAN

In Vancouver, the ratio of business to residential tax is 6.12 to one. The national average is 2.67 to one. To break it down further, business owners pay $2.07 for every $1 of services they consume - services such as garbage pick-up, street lighting, water and sewers. High property taxes are affecting businesses in all areas of Vancouver: Kitsilano, Main, Commercial Drive and South Granville, forcing them to shut their doors. On the other hand, residential pays $0.57 for every $1 of services and economy vital to a thriving revised to reflect current urban keepers and businesses in their until it reaches its goal. consumed. community. realities. efforts to provide services and jobs For more information on the We hear about a “Sustainable Basically, Vancouver’s sustain- To ensure a Sustainable City in our vibrant attractive communi- coalition and updates on its initia- City,” but what does that really ability is in jeopardy. The Vancouver Board of Trade ties. The coalition’s goal is to create tives, visit The Vancouver Board of mean? A Sustainable City is defined As the gap between business and The City of Vancouver’s busi- and restore sustainability in our Trade’s web site at by vibrant social, environmen- and residential tax is widening, ness improvement associations neighbourhoods, and it won’t quit www.boardoftrade.com. tal, and economic systems that the burden is falling increasingly have joined together to stress to produce a meaningful quality of life on small businesses, which make Vancouver’s city council members If there is no shift in the tax burden on for all commu- up 96 per cent of all its critical impasse. A result of this nity members The ratio of business to business licenses coming together has been the Vancouver’s businesses, high taxes will: – and not at residential tax is 6.12 issued in Vancou- forming of The Fair Tax Coalition. the expense of ver. Their survival The Fair Tax Coalition is comprised 1 Put local businesses at a serious competitive disadvantage in future genera- to one. The national is becoming ques- of individuals from almost all of the the region. tions. average is 2.67 to one. tionable. The City 17 business improvement areas in 2 Threaten the viability of local merchants and service providers T h e s i m - wants to be known the Greater Vancouver area. The and ultimately the local community shopping experience. plest illustration of sustainability as the “best” city to live in – a place coalition is not asking for special 3 Increase the incentive for tenants to leave the neighbourhoods. is a three-legged stool. Just as all where we live, play and work in our treatment, just an equitable and three legs of the stool are neces- communities. In order to achieve level playing field that supports 4 Destroy the social-economical fabric of our community. sary for balance and stability – so this, Vancouver’s business property small, local and community-based 5 Decrease in the viability and sustainability of our city. is a healthy environment, society tax policy must be reviewed and businesses. It supports our shop- In Brief Board calls for proper planning for Northeast False Creek/Plaza of Nations area

The Vancouver Board of Trade of a larger perspective. Further- has sent a letter to Mayor Larry more, The Board recommends Campbell urging that an inte- that the historical and public use grated and broader approach be potential of the Plaza of Nations taken when planning the area be taken into consideration around BC Place and the Plaza of and that public access to False Nations. The Board believes the Creek and the excellent views planning decisions of this area from that site be maintained and need to be made in the context enhanced.

In Brief Board urges against closure of two vehicle lanes on the Burrard Bridge The Board has written a letter to who regularly travel those routes. The City of Vancouver indicating It believes that the remodelling that it opposes the two-lane re- will also deter customers from allocation of the Burrard Bridge. dealing with businesses in the The City has approved closing two downtown peninsula. �� motor vehicle lanes and opening As the Metropolitan Core Area �� up those lanes for pedestrians Study is likely to show, the city and cyclists. The Burrard Bridge needs to take action to encourage is a heavily travelled link between the viability of the downtown the downtown peninsula and a area, not damage it. large part of the remainder of the The Board strongly believes city. Remodelling these lanes will that the interests of the relatively create significant congestion on few cyclists who use the bridge both sides of the bridge, including should not be placed ahead of backing up traffic into the West the much larger numbers of auto, End. bus and truck users that depend The Board believes that this on the bridge as an efficient and congestion will do more than ineffective link to the downtown convenience and frustrate people area.

Surf The Board at www.boardoftrade.com Sounding Board/September 2005 3 PUBLISHER THE VANCOUVER BOARD OF TRADE Creating a vision for the EDITOR-IN-CHIEF DARCY REZAC, 604-641-1255 [email protected] future of our city-region EDITOR RODGER BANISTER, 604-641-1271 [email protected] th MANAGING EDITOR JULIA SMITH, 604-641-1222 Switzerland and our own 16 Annual That is why events like the 2010 Ol- [email protected] Economic Outlook Forum. ympics should be seen as a catalyst DESIGN & LAYOUT LYNN BUDNY, 604-641-1269 In the midst of so much activity, for progress rather than a destina- [email protected] it is easy to keep our focus on the tion unto itself. ADVERTISING REPRESENTATIVES DEBORAH & GARY FACH, 604-876-2513 present and the business at hand. The region that I would like to Daniel F. Muzyka, chairman [email protected] However, as I explained in my inau- pass on to my children is one that The Vancouver Board of Trade HONORARY SENIOR ADVISOR, EAST ASIA WILLIAM L.W. CHONG, 604-669-3312 gural speech at the AGM, if we are to is sustainable, meaning it is a good Although the incoming chair’s term ensure a bright future, we must look place to live socially, environmen- Want more information about joining The Vancouver Board of Trade? officially begins when the gavel beyond 2010. tally and economically; for all three Call 604-641-1260 or e-mail [email protected]. is passed at The Board’s Annual It is time for us to start working of these elements must balance, General Meeting (AGM) in June, the together as a region to develop a like the legs of a stool, to maintain real business year doesn’t generally long-term vision by asking ourselves: stability. Sustainability is also about get underway until September. That’s “What will Vancouver be like in integrating economic, social and the time when, with summer over, 2025? What is the end that is going environmental considerations into everyone is rested, rejuvenated and to serve everyone? And what is the all aspects of our decision-making ready to get down to business. economic activity that is going to to create a city region that is totally There is much to look forward to pay for the things we need, want and functional. in the coming year. In October, The aspire to?” This means that we are not just Board’s newly struck Asia Pacific As we go about our business this using resources, but generating The Sounding Board is the offi cial pub li ca tion of The Van cou ver Board of Trade and is the major commu ni ca tion vehicle with mem bers. The pub li ca tion is sent auto mati cally to all 5,000 Board mem bers. Task Force will host a conference year, I want to keep these questions them to meet the needs of the Ad di tion al cop ies are sent to ap proxi mately 7,000 busi ness es in down town Van cou ver. ISSN: 0381-5471. in Vancouver in partnership with at the forefront. There are so many present (as global citizens) without The views ex pressed by con trib ut ing writ ers are their own and do not nec es sar ily re fl ect the poli cies or China’s Guangdong Province and opportunities available to explore compromising the ability of future po si tions of The Van cou ver Board of Trade. the Hong Kong Special Administra- these questions and these are dis- generations to meet their own The Vancouver Board of Trade is Vancouver’s chamber of commerce. Since 1887, The Board has been an active proponent of business in Vancouver. The World Trade Cen tre Vancouver is the international division tive Region to explore long-term cussions that need to take place on needs. It also means that we are of The Van cou ver Board of Trade and is af fi l i at ed with more than 300 WTCs worldwide. business opportunities between our many different levels — within fami- able to identify, develop and support

OUR MISSION STATEMENT The Vancouver Board of Trade works in the en light ened interest of its mem bers regions. In November, The Board lies, between neighbours, amongst a group of globally competitive to promote, enhance and facilitate the development of the region as a Paciﬁ c centre for trade, commerce will also host the 5th Annual Greater colleagues and throughout extended industries to establish a niche in the and travel. Vancouver Leadership Summit business and social networks — to global economy that will ensure our OUR BASIC PRINCIPLES The Board believes that the market sys tem is the only system that works ef fec tive ly in around the same time that the city engage as many people as possible. region is economically competitive the allocation of scarce eco nom ic resources for ef ﬁ cient and stable eco nom ic growth and job cre a tion. The Board rec ogniz es the im per fec tions of the market sys tem and sup ports the need for publicly provided serv ic es will be welcoming tens of thousands This is a year for asking ques- and sustainable. such as so cial services, health services and public ed u ca tion. The Board supports the phi los o phy of less of Grey Cup fans to a weeklong Party tions and contemplating ideas, and In closing, I would like to reiter- gov ern ment in volve ment in the business sector and be lieves that gov ern ments should not do what can be on the Pacific. we should endeavor to make this ate an important point. As I’ve said done in whole or in part by the pri vate sector. Soon after, communities through- exploration a part of our everyday before, we don’t all have to agree PUBLICATIONS MAIL AGREEMENT NO. 40011551 RETURN UNDELIVERABLE CANADIAN ADDRESSES TO out the region will open their doors activities. However, we also need on exactly how we will achieve THE VANCOUVER BOARD OF TRADE/WORLD TRADE CENTRE VANCOUVER to teams of young players here to to keep in mind that this is not an the vision for it to work, but we do SUITE 400, 999 CANADA PLACE VAN COU VER BC V6C 3E1 compete in the IIHF World Junior exercise in finding fault. We can lose have to be in agreement on what e-mail: [email protected] Hockey Championships (the first the battle by arguing about what is the vision is. We can determine EXECUTIVE COMMITTEE time this event has taken place in wrong and who is to blame for it. the future we want for our region. CHAIRMAN & CHIEF ELECTED OFFICER Daniel F. Muzyka, Dean, RBC Financial Group B.C.), which begins on December Likewise, it is not about building Creating a long-term vision is up to Professor of Entrepreneurship, Sauder School of Business, University of British Columbia 26. This will be followed in January a utopia that is perfect for one brief us and it is something we should all

SENIOR VICE-CHAIR Frank S. Borowicz, QC, CA (Hon) by The Board’s participation in the shining moment sometime in the be focused on right now. I sincerely

VICE-CHAIR Janette Pantry, Partner opening of BC House in Torino, future. Rather, it is about developing hope it will be a year of discovery Borden Ladner Gervais LLP as well as its participation in the a strong, healthy community that we for everyone and I look forward to VICE-CHAIR Sue Parish, Managing Partner World Economic Forum in Davos, can pass on to the next generation. your input. Fasken Martineau DuMoulin LLP

SECRETARY-TREASURER Grayden R. Hayward, President & CEO Carrera Prop er ty Group

IMMEDIATE PAST-CHAIR Graeme A.G. Stamp Executive Vice President Fairmont Developments Ltd.

MANAGING DI REC TOR Darcy Rezac, CD, The Vancouver Board of Trade

BOARD OF DIRECTORS CHRIS CARTY Consultant Changing Lanes BOB ELTON BC Hydro YVONNE DE VALONE Downtown U-Lok Storage Ltd. access to the bridge is about to two lanes will leave a lot of empty GRANT GISEL Consultant JOE GRECH Telus Corporation decrease, and cyclist-commuters, space on the bridge and reduce its TERENCE HUI Concord Paciﬁ c Developments Ltd. whose access to the bridge is about overall usefulness. BOB LAURIE CB Richard Ellis Limited to increase. The conversion of The reallocating of the lanes CAROL LEE Linacare Laboratories these two lanes opens up access to is a trial to help justify a potential HENRY LEE Tom Lee Music cyclist-commuters, and technically expenditure of $13 million to widen WENDY LISOGAR-COCCHIA Absolute Spa Group Ian Rokeby is the vice president of GRAHAM MACLACHLAN RBC Royal Bank would permit more bicycles than the bridge for cycling. However, CH2M Hill Canada Ltd. MAUREEN MCKINNON Consultant vehicles on those lanes. In theory, this trial could backlash due to the DAVE MOWAT Vancity The City’s recent decision to close the people-moving capability of visibly under-utilized lanes, which JOHN W. NIGHTINGALE Vancouver Aquarium Marine Science Centre down two vehicle lanes and open the bridge would be improved by in turn could act as a deterrent for VIC POLESCHUK British Columbia Lottery Corporation those lanes up to cyclists on the this move — we lose 2,000-3,000 creating more cycling lanes. DON RIX MDS Metro Laboratory Services Burrard Bridge has sparked a vig- auto trips per hour, but could carry This trial illustrates issues that LORNE SEGAL Kingswood Capital Corporation JAMES A. SHEPHERD Canfor Corporation orous debate. Opponents of this perhaps double that in bicycles. are endemic in our region. The DENNIS SKULSKY Paciﬁ c Newspaper Group Inc. initiative decry the loss of two of The question we need to ask travel demands on many of our MICHAEL STEVENSON Simon Fraser University the bridge’s six lanes, while sup- ourselves is will those additional existing roads already regularly BILL WEYMARK Vancouver Wharves porters—principally the cycling bicycle trips materialize? Burrard exceed their capacity. For years ROB WHITTLE DDB Canada lobby—argue for the environmental Street is an important bicycle route, we have resisted investing in road FRED WITHERS Ernst & Young GLENN YOUNG IMI International Millworks Industries Inc. and other benefits. A careful analy- carrying several hundred cyclists improvements. This choice has GREG WIEBE KPMG LLP sis of the Burrard Bridge situation in peak hours. To break even with been and still is ours. If we persist SUSAN YURKOVICH Consultant suggests that the proposed trial is the number of auto trips in peak in this course, then we must choose

STANDING COMMITTEE CHAIRS perhaps not the most effective use hours, we would require 2,000-3,000 who gets to use the roads we have. of this facility, nor is it necessarily in new cycling trips per hour. This Perhaps it is time to consider the COMMUNICATIONS Evi Mustel, Mustel Group Ltd. the interests of those who support would require a five-fold increase merits of some strategic investment COMMUNITY AFFAIRS Bernie Magnan, Bernard Magnan & Associates Ltd. cycling. in bicycle trips — a highly un- in our road and highway system. MEMBERSHIP Jack McGee, The Justice Institute of BC This situation is a trade-off likely outcome. As it stands now, it Ian Rokeby can be reached at ian. SMALL BUSI NESS COUN CIL Jason McLean, The McLean Group between auto travellers, whose is almost certain that converting the [email protected].

4 Sounding Board/September 2005 The Vancouver Board of Trade/Spirit of Enterprise® To be featured in this section, send your questions and comments to [email protected]

A Noteworthy article your July/August edition emphasized triple bottom line objectives. Since 1971, VoIP finally defined, ex- I appreciated the cash vs. counterfeit article sustainability, I thought I would highlight The Nature Trust of British Columbia has in last month’s Sounding Board. I’ve often the importance of partnerships between invested $65 million with our partners to plained and made reader wondered if there were any quick and easy land conservation organizations and secure 61,000 hectares (150,000 acres) of friendly ways to tell if notes were fake or not. The businesses. B.C. is the most biologically ecologically sensitive land. We are a group article was helpful and it gave pointers on diverse province in Canada. Maintaining that works to balance the needs of our Jan Noble’s article on whether or not a how to distinguish if bills are real. Further- healthy ecosystems is fundamental to environment with our economy. VoIP system is right for your business was more, it gave insight into what to do if I sustaining our quality of life and our Robin Rivers great. It broke down what VoIP system suspect that I’ve been given a counterfeit economy. We have an enormous respon- The Nature Trust of British Columbia actually is – which was well needed, as note. I haven’t seen too much coverage of this sibility to conserve our biodiversity. many people use the term and don’t ac- topic in other publications. Keep up the good Partnership with a land conservation VSO concert was music to tually know what they are talking about. work in finding interesting and everyday organization such as The Nature Trust of our ears Aside from that, it presented some well- helpful stories. BC is one way for a company to support rounded questions that business owners Judith Clark the well-being of this province and meet A special thank you to Spirit of Vancou- should ask themselves before investing shareholders’ concern for the environ- ver® and all of the sponsors for bringing in such a system. Just because it is new Kudos to your going green ment. Whether a corporation is consider- back the Symphony in the Park concert technology doesn’t mean it will improve section ing an employee driven charitable giving presented by the Vancouver Symphony. everybody’s work environment. It was program focused on the South Okanagan It is truly a wonderful way to expose new great to read such helpful and balanced Congratulations on your latest issue. or sponsoring a summer youth crew on generations to this music. Here’s hoping information in Sounding Board. I enjoyed the variety of pieces and the Vancouver Island, land conservation we see you again next year! Thanks. tips for reducing consumption. Since organizations can assist in delivering Patricia Smith Doug Prescott

Do you support or oppose drilling for offshore Darcy Rezac’s Positive Networking Tip of the Month oil or gas off the coast of B.C.? Not lost in translation. In some countries people shake hands vigorously, often several times, while others it’s one up and down motion. Then there is the Air Kiss Syndrome: you are prepared for the one cheek, then the other, but then they do it a third time. Confusing? Our advice: Go with the flow.

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Surf The Board at www.boardoftrade.com Sounding Board/September 2005 5 A RAV review of our upcoming rapid transit network

BY DAVE PARK

Recently there have been renewed efforts to question the wisdom of proceeding with the Richmond - Airport - Vancouver Rapid Transit Line (RAV). These concerted attacks on the viability of the project only repeat arguments from the past, do not give fair weight to the thorough work done in planning the line and do not deal with the absolute necessity of creating a rapid transit network in Greater Vancouver. In the face of historical and projected growth of the region, Greater Vancouver faces a tremendous challenge in trying to achieve an efficient, effective transportation system. It is projected that within the next three The RAV line has been projected to have the highest utilization in terms of riders per kilometre of any urban rail project in North America. decades, a million people will be added to the 2.2 million already here. a thorough analysis by an international There will always be groups and indi- interests that might continue to try to delay Our key transportation gateways are consulting firm, it is expected to produce viduals who oppose the construction of or halt them. The need for these lines is clear, already strained by increases in the number an operating surplus and have revenue that the RAV line, just as there are parties that the funding has been secured, and we must of commuters and increases in the move- exceeds operating costs. oppose almost every worthwhile project proceed with these projects expeditiously. ment of goods and services to support The project will be environmentally in this region. It is important that develop- Dave Park is The Board’s chief economist, regional economy. The cost of congestion on friendly, with reduced emissions from buses ment of the RAV line and the Northeast line and can be reached at roads is very large. A few years ago, Transport and autos. continues, regardless of parochial and other [email protected]. Canada estimated that the cost was in the range of $700 million to $1.3 billion annually, and recent statements suggest this has Average Passengers Per Station EXPO M-LINE RAV increased significantly. Rapid transit is a key component in achieving better transportation. In order 12,000 to cope with growth in the region and to moderate traffic congestion, our rapid 2010 transit network must be expanded. Based 10,000 on projected growth and existing traffic 2021 usage, the Northeast rapid transit line and 2003 the Richmond - Airport - Vancouver link are 8,000 the next logical sections to improve. 2012 The RAV line will serve a very busy corridor, with heavy movement of people 6,000 2010 between Vancouver and Richmond. Pas- sengers en route to and from Vancouver In- ternational Airport will be served, together 4,000 with the 26,000 employees at the airport. RAV 2003 will also serve the cruise ship terminal and the expanded convention centre. 2,000 The RAV line has been projected to have the highest utilization in terms of riders per kilometre of any urban rail project under 0 consideration in North America. Based on 1990 1993 1996 1998 2001 2004 2007 2010 2012 2015 2018 2021 Managing Canada-United States relations

BY DAVE PARK exports. In addition, tourists and other critical of the U.S., regardless of the close- travellers from the United States make up ness and importance of that country. The relationship between Canada and the by far the largest part of foreign visitors to To offset these negative influences the United States is by far the most important our hospitality industry. responsibility falls to those who can make relationship our country has with any Against this background, it is vitally a difference– government, businesses nation. There is an enormous cross- important that Canada treat the United and individuals. We must practice better border network of friendship and familial States, its leaders and citizens as friends “customer relations” with our major relationships. We share many values and and allies. Legitimate differences on par- trading partner, ally and neighbour. All beliefs, a largely common culture, and ticular matters are likely to occur, but must Canadians, in their individual relation- have fought shoulder-to-shoulder to help be pursued and resolved with diplomatic ships and dealings with Americans, need preserve freedom skill and tact. to reinforce the importance of our close and democracy Across the several thousand miles This has not and mutually beneficial partnership with throughout the of common border flows the great- always been the the U.S. We must practice better customer relations with our world. case. There have The Vancouver Board of Trade makes major trading partner, ally and neighbour. Across the est two-way trade between any two been examples special efforts to achieve this. In our several thousand nations in the world, with a daily of individuals frequent contacts with U.S. business and to offer a hospitable reception to U.S. miles of common at high levels in organizations, public figures and indi- visitors with whom we do business. We border flows the value of more than $1.5 billion. Canada making viduals, we strive to achieve and maintain urge all Canadians to act in an equally greatest two-way negative com- a friendly relationship including mutual positive way. trade between any two nations in the ments based on individual prejudices, respect and helpfulness. As a part of that For more information on the Canada world, with a daily value of more than comments that had the potential to effort, The Board has a Canada – U.S. – U.S. Relations Committee, visit The $1.5 billion. The United States is the des- adversely affect this relationship. There is Relations Committee to deal with the Board of Trade web site at tination of over 80 per cent of Canadian also a tendency in Canada to be generally subject, provide a forum for discussions, www.boardoftrade.com.

6 Sounding Board/September 2005 The Vancouver Board of Trade/Spirit of Enterprise® Countdown to the 2005 Ethics in Action™ Awards

BY MAUREEN CURETON agement approach, with owners and water pollution in the area. integrating social or environmen- Nexen set the bar higher for other What do Coldstar Freight Systems, tal priorities into their business companies by establishing a new Duke Energy, Busby +Associ- decisions. Today, corporate social standard of excellence for the ates Architects, Toyota Canada, responsibility is a widely accepted remediation of contaminated sites Happy Planet, Nexen Inc., and management practice, and this in British Columbia. Mountain Equipment Co-op have is evident in the types of compa- Another award winner is Cold- in common? nies that are nominated for EIA Star Freight Systems Inc. In 2004 All these companies were hon- Awards. ColdStar won the Ethics in Action oured at the 2004 Ethics in Action™ Making the cut as a socially award in the Community Care cat- Awards for their commitment to or environmentally responsible egory for establishing The Commu- corporatessocial responsibility. company is no longer simply about nity Food Project. Recognizing that On Oct. 19, 2005, Ethics in corporate donations to charities access to fresh foods is a challenge Action (EIA) will celebrate its 12th or implementation of office paper for many lower income people, year. The awards were co-founded recycling programs. ColdStar used their expertise in by The Workplace Centre for Spir- For example, Nexen Inc. was cold storage and freight, and their itual and Ethical Development honoured with a 2004 Ethics in relationship with food suppliers to and Vancity Credit Union. Vancity Action Award for Environmental organize donations and delivery of remains the title sponsor for 2005, Excellence, largely due to their fresh and frozen food shipments to and other sponsors include Busi- achievements with their envi- seven neighbourhood houses in ness Objects, Global Television, ronmental reclamation project the Victoria area. The Vancouver Sun, Terasen, in Squamish, B.C. The company Awards are given in the follow- The Vancouver Board of Trade exceeded B.C. governmental and ing categories: community care, and other industry and media legal requirements, investing $42 environmental excellence, leader- sponsors. million in clean-up of their Nexen ship and individual impact. 2004 Ethics in Action Award Recipients (from left to right) Sandy Charlton, Toyota In the early days, Ethics in Chlor-Alkali Plant and developed For more information on the Canada Inc.; Jennifer Hawes, Coldstar Freight Systems Inc.; Sarah McCullough, Duke Energy; Gregor Robertson, Happy Planet; Brian Wakelin, Busby + Associates Action celebrated companies that new techniques for water and soil Ethics in Action Awards, visit Architects; Jim Shaw, Nexen Inc.; David Thompson, Teck Cominco Limited; Denise were following an alternative man- treatment in order to mitigate air www.ethicsinaction.com. Taschereau, Mountain Equipment Coop. Jay Leno in A C U R A A S T O N M A R T I N A U D I B M W H O N D A H Y U N D A Vancouver I I N F I N I T I I S U Z U J A G U A R J E E P K I A L A N D R O V E R L E X U S L A M B O R G H I N I M A Z D A M A S E R A T I M E R C E D E S B E N Z M I N I M I T S U B I S H I N I S S A N P A N O Z P O R S C H E S A A B S C I O N S U B A R U S U Z U K I T O Y O T A V O L K S W A G E N V O L V O C A L L N O W 6 0 4 - 4 6 8 - 5 3 7 6 Once you've made your selection, calling us is the lease you can do. Tickets to Jay Leno’s performance are limited to Board and Vancouver Symphony members. With OpenRoad's All-Makes Leasing and Financing, getting into the car you want has never been easier or faster. Our competitive rates and pricing, along with superior staff and The host of the Tonight Show and range in price from $75 customer service will impress you! Call us today and let us know how we can help. and one of the biggest names to $125. But don’t wait to get in the history of comedy, Jay them, because this event will Leno will appear for one night sell out. And missing out on

only at the Queen Elizabeth this once in a lifetime event is Sean Fenrick Fleet & Lease Manager Theatre on Sept. 24, in what no laughing matter. OpenRoad Toyota Port Moody is sure to be an extraordinary Jay Leno is being brought to evening. And what’s more, you by VSO and the CanWest this concert isn’t open to the COMEDYFEST presented by Port Moody general public; it is being sold RE/MAX. only to The Vancouver Board For more information, visit 3166 St. Johns Street P 604-468-5376 of Trade and Vancouver Sym- www.vancouversymphony.ca/ openroadtoyota.ca phony members. Tickets were comedy. still available at press time A Member of the OpenRoad Auto Group Family

Surf The Board at www.boardoftrade.com Sounding Board/September 2005 7

PMTOY_Sounding Board ad The Sounding Board 3189 6.062"(w) x 8.187"(h) OpenRoad Auto Group Aug 23, 2005 4 Colors At the Accomplishing a pipe dream podium July/August BY JULIA M. SMITH

One of the most poignant pieces of advice given to UBC president Martha Piper was to “Just be Martha.” “That advice has been very powerful to me,” says Piper, who after nine years at UBC has decided to leave the presidency of UBC and pursue other interests. What those interests are remains a mystery, even to Piper. “I will take some time to think, write and contemplate about what I want to do next,” she offers. “I don’t know what that Jamie Pitblado, director of market- will be.” ing and communications, Pacific With her term at UBC coming to an Newspaper Group. end and with a few months left to focus on “People see me and they see The UBC, Piper reflects positively on the past. Vancouver Sun and Province. You “You never reach your goals because are an extension of your brand.” they keep changing,” she says. “We’ve achieved a lot of what we set out to do and now we are building on that vision with a new vision. I’ve learned that it is a PHOTOS COURTESY OF PAUL JOSEPH OF PAUL COURTESY PHOTOS constant building exercise...Do you think Piper was a leader in the founding of both the Okanagan campus and the Robson Square campus. at Harvard, they ever just stop and say we’ve accomplished it all, we’re there?” Basically, she has played an integral where. We need to create an environment At UBC, Piper led with the founding role in putting UBC firmly on a trajectory that makes people want to be here.” of Okanagan and Robson Square cam- for continued success, both as a major She adds that Vancouver’s age, geogra- puses. She also worked with the provincial national resource and an international phy and the fact that it is a Canadian city, government to increase support to post- leader in higher education and research. are all distinct advantages for establishing secondary education and championed Part of that trajectory is to help solidify a solid creative economy. Sean Steele, principal consultant the cause of research at the national level, the perception of Vancouver as a “crea- She concludes by saying Vancouver has at The HR Dept. benefiting all Cana- “People can live and work tive economy” – an its work cut out for itself. However, she also “Don’t just go with an interview. If dian universities and environment that com- believes, when it comes to a developing a someone’s going to do marketing overseeing a tripling anywhere. We need to create bines technology and creative economy, it is poised to do well. for you, have them present you a of research investment an environment that makes knowledge and allows And on that note, she references Ameri- marketing plan.” at UBC. She completed people to be creative can artist Georgia O’Keefe. “O’Keefe says one strategic plan and people want to be here.” and develop new and ‘It takes more than talent. It takes a kind launched a second, - Martha Piper innovative ways of of nerve, a kind of nerve and a lot of hard, Trek 2010, which em- UBC President doing things. hard work.” phasizes UBC’s unique “We need to ask our- Piper will be speaking at The Board on focus on global citizenship for all members selves what we are doing to foster this?” Oct. 5, for more information or tickets visit of the campus community. She says. “People can live and work any- www.boardoftrade.com.

“Rocking” the boat at membership cruise

Simon Evans, CEO, BC Human Re- sources Management Association. “Human capital is a hugely important part of today’s world. It’s about investing in people.”

Over 200 Vancouver Board of Trade members climbed aboard the Pride of Vancouver for the annual membership cruise. Filomena Nalewajek, executive director of Canuck Place Children’s The Vancouver Board of Trade’s annual members’ boat cruise once again attracted over 200 people. The cruise is The Board’s Hospice. premier Members’ Reception of the year, providing members with the opportunity to develop new business relationships “It’s not only about how much the in a relaxed and casual atmosphere. Canucks can give to us, but how we Once the cruise set its course for Coal Harbour, members and guests were treated to a sumptuous buffet dinner, with can leverage their brand.” Neil Atkinson of The Holidays providing the background and dancing music featuring everyone’s favourite radio hits. The Board would like to thank our host, James MacMillan of the Pride of Vancouver and his crew; Regency Caterers for providing the buffet dinner; Siegel Entertainment for arranging the fantastic entertainment; and Craig Airlines for donating For more information on these events, the business card draw prize of a round trip ticket for two to Tofino. visit www.boardoftrade.com.

8 Sounding Board/September 2005 The Vancouver Board of Trade/Spirit of Enterprise® Event Management

10 Tips for choosing a successful event planner

BY GWYN CARSON seamlessly if you know you can trust your event planner to implement the event as Below are some tips about choosing an you envisioned it. event planner to suit your level of experience as well as preparing yourself for the 8 The best way to prepare for mishaps is things that go wrong. to hire an event planner based on how he or she answers this question: “What was 1 Don’t hire an event planner for a specific the worst thing that happened to you in event, hire an event planner you foresee an event, and what did you do to fix it?” It working with for any event you might have is not important whether there was a fix in the future. at all, but rather you should hear that the event planner has a sense of humour and 2 Hire someone you like. that he or she found some creative way to work around the situation. 3 You can treat your event planner as a commodity broker (“I need five white 9 Last minute advice: lamps, two yellow curtains and a calypso a. Have a backup emcee (with spare band”) but you will have a far more success- program and speech notes). ful event if you allow your event planner b. Expect all AV equipment to be creative license to express your theme. temperamental. Your event will only be as successful as your ability to communicate with your event planners and putting your c. You can never have enough spare trust in them will help improve the planning process tenfold. 4 If you are not available to your event duct tape. Ever. planner, then expect to go over budget. When event planner. If you have even a twinge then let the planner know that up front any good event planner cannot discuss that either you or your event planner may and indicate that you would like direction 10 Remember to enjoy your celebration. changes with you, then they will keep the have misinterpreted a concept or idea, then and guidance to understand the process original scope of the event intact and this will meet with him or her as soon as possible to better. Gwyn Carson is the marketing manager push costs beyond the original estimates. get clarification. for Public Dreams Society, she can be 7 Trust is the most productivity-en- reached at 5 Your event will only be as successful 6 Be honest about your level of experi- hancing tool you have. You will require [email protected]. as your ability to communicate with your ence. If you have no experience with events, less time/money to have your event run

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Surf The Board at www.boardoftrade.com Sounding Board/September 2005 9 Event Management

Giving back to the community through nonprofit to choosing the perfect venue for your event

1 Check your numbers. You don’t theme of your event? You don’t events and fundraisers want to have too many people want to book a venue that is the stuffed into a small room. On the opposite of the theme you want to per cent of nonprofit revenues come from BY BEVERLEY POMEROY FUNG other hand, you also don’t want to create for your event. For example, governments; the other 51 per cent come have a large room and not enough you don’t want a modern venue for Event management; what typically comes from non-government revenues, such as people in it. a classic event. to mind are overanxious brides, children gifts/donations. 2 Stick to your allocated budget. 7 Confirm that you will be able to coming of age, or people gathering to The business community has a tremen- Don’t blow your budget on the decorate the venue. Some venues celebrate an important milestone. What dous opportunity to give back to the com- venue, remember you still have to will not allow you to put up decora- decorate the room and feed your tions if you have to place them on doesn’t typically come to mind are events munity through attendance, sponsorship, guests. the walls or hang them from the for nonprofit organizations. and gifts/donations. By doing so, they can ceiling. Be it your child’s junior hockey team, directly impact our children, our hospitals, 3 Verify food and alcohol regulations. Many venues will not allow you to 8 Make sure the venue has adequate raising money for school equipment or even our schools and our province. bring in outside vendors you must lighting, AV equipment and a sound bringing awareness of a support service in A successful nonprofit event is one that use their designated caterer. system. If not, you might have to your community; this form of event comes will create financial resources and invalu- bring in your own equipment. 4 Inquire about kitchen and bar out of necessity rather than choice. able support for the nonprofit. It is not just facilities. It is a good idea to make 9 Take into consideration where your According to Cornerstones of Commu- about ensuring that the soup comes before sure these things are in the build- guests will be coming from. Try and nity: A National Survey of Nonprofit and the salad or that the colour scheme is ing and available the evening of find a location that is somewhat Voluntary Organizations, for every 100,000 correct or that the speaker has his presenta- your event. central for all the guests. You can’t please everyone, but at least you people in Canada there are 508 nonprofit or- tion to you on time. More importantly, it is 5 Find out if you need to get your can try. ganizations vying for your financial support. about retaining and entrenching relation- own liquor license or if it’s included These organizations depend on more than ships between nonprofit organizations and with the rental. In most cases you 10 Ask yourself does the venue scream two billion volunteer hours a year. This is businesses in the very communities that have to license your own event. ‘THIS IS IT’ when you walk in the room? If not, it’s probably not the the equivalent of approximately one million sustain them. 6 Ask yourself will the venue fit the place for your event. full-time jobs. Beverley Pomeroy Fung holds educational Sustainability in the business sector gets forums and is an event co-ordinator for Supplied by Erin C. Osborne, vice president/event creator, Simply Extravagant ample coverage, however, sustainability in Eighty Twenty Advantage. She can be reached Events Inc. For more information, visit www.simplyextravagant.com the nonprofit sector doesn’t. Forty-nine at [email protected].

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VBOT FACTOID: Last year, The Board hosted 609 events.

10 Sounding Board/September 2005 The Vancouver Board of Trade/Spirit of Enterprise® Event Management

Planning a corporate event – now what?

BY SHEILA BEVERIDGE you start. It’s a way to ensure you companies, audiovisual suppliers are comparing apples-to-apples – established firms will be glad to will work with the right planner. and entertainers. and that there are no commissions give you references. Call the refer- Planning an event? Avoid the company that “does it Ask the prospective planning or expenses that are not defined ences. Do your homework and you The choices in Vancouver can all.” Well-established companies company some basics – do they in the proposals. Don’t be afraid will find that Vancouver has a wide be overwhelming when you are will provide clear definitions of provide a full range of planning to ask questions. How do they range of companies that can make looking for assistance.The city their services and will refer you and management services? Or get paid? How will they report to your event a major success. has a wide range of professional to another supplier if they do are they a production company you regularly? A good planning Sheila Beveridge is the principal companies to not provide what that would be hired by an event company will pay for itself – the for Portfolio Conference Planning assist both local Well-established com- you’re looking for. planner to produce a specific client just needs to understand & Event Management. She can be and inbound cor- panies will provide clear Depending on portion of an overall project? If the services available. reached at porate requests the size of your you send out an RFP, ensure you And finally, ask for references [email protected]. definitions of their serv- – from incentive event, you might travel and tour ices and will refer you not need a plan- programs to full to another supplier if ning company. budgeting, venue Perhaps you just liaison and onsite they do not provide what need to deal with staffing to full you’re looking for. a venue or cater- scale production ing company. The companies for large gala events or hotels and convention centres all public launches. have experienced event person- As the client, your responsibil- nel to assist you with on-site ity is to define your goals and the requirements. They can refer you services you need help with before to décor companies, event staffing www.dunsmuirlodge.com Demand...

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Surf The Board at www.boardoftrade.com Sounding Board/September 2005 11 Executive Education

How to lead and manage with Leading the way influence BY MIGUEL STROTHER sional development and after navigating BY MICHAEL FOGEL something or even telling others what to through the numerous management edu- do. Leadership manifests when everyone As a major projects manager for Nav cation options available across Canada, Myth has it that leadership is a function wants to work together for a common Canada, Sid Lechner knows his way he discovered Simon Fraser University’s of position. Not true. Leadership is a way purpose, one that is aligned with shared around. So when the private, non-share business executive management program. of being and doing, a foundational set of values and shared vision. capital corporation that runs all of Cana- He says he knew right away that the eight- principles and values, a set of skills and Empowerment and its relationship to da’s civil air navigation service decided month program, which offers seven three- practices and a presence. Leadership is leadership is a significant concept. “Em- to move its entire operations centre from day modules covering subjects ranging not conferred by title or degree. Ordinary, powerment” is really taking off the chains Richmond to Surrey, Lechner was put in from financial management to negotiation everyday leaders are doing extraordinary and restrictions and letting people loose charge of the largest, most complex opera- and conflict resolution, was a perfect fit. things in most to realize their tion in the company’s history. “What the SFU business executive communities, Leaders need to commit themselves to potential. The “It was a massive undertaking,” says management program did was move me many have no fact is people Lechner of Nav Canada’s 43 million dollar from specific areas in air traffic control titles or degrees, a collective willingness to get closer, to already have project. “The biggest reason behind the into a broader understanding of business and the reality become known and get to know others tremendous move was to mitigate the impact of a po- management issues,” says Lechner. “I knew is that no one power. Rather tential natural disaster like an earthquake that would help me move in my career knows or cares – as human beings, not just as another than giving it to or tsunami, as well as the Richmond build- progression because the next steps are to if they do. co-worker or employee. them, leader- ing was nearing the end of its lifecycle.” be more involved from the business point R e s e a r c h ship frees them During the project, Lechner himself of view.” indicates that within effective, high-per- to use the power and capacity they already underwent a massive transition in his role Thanks to Lechner, when it came forming teams the behaviours of individual have “within”; not controlling, managing with Nav Canada. His formal education is time to actually move Nav Canada’s air contributors are practically identical to and restricting it down to a trickle. Real in applied science and software engineer- traffic control centre from Richmond to those of leaders. United in a common leaders in this sense are liberators. They ing but he found that as his role expanded, Surrey, the operation was safely and seam- cause, every member of the team becomes liberate in others the feeling of aliveness, he needed more and more grounding in lessly executed without a single minute of responsible for providing leadership. Self- being valued, turned on, enthusiastic, the business world. downtime. After graduating from the SFU led teams outperform teams that are tightly significant, capable and proud. This kind “I have a very strong background in business executive management program, managed. of leading supports the unshakable belief air traffic control from a systems develop- Lechner’s move up in the business world is True leaders are committed to turning in our ability to make a difference. ment and operations point of view,” says guaranteed to be just as smooth. their constituents into leaders. This is the What people want in a leader is Lechner. “What I needed to do was to For more information, contact Miguel essence of how leaders get extraordinary someone who is trustworthy, competent, broaden out into general business.” Strother, director, executive programs at things done. They enable and encourage has a vision of the future and clearly Lechner, who is also a recreational 604-291-5295 or by email at people to act and to build their own capac- believes in what she/he says and does. A pilot, set his sights on the world of profes- [email protected]. ity to act. Leadership is not simply doing CONTINUED ON PAGE 13

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12 Sounding Board/September 2005 The Vancouver Board of Trade/Spirit of Enterprise®

Sounding Board, Vancouver Board of Trade (Sept Executive Education issue) 1/8 page, B&W, 5”x3.5” Due Aug 17 File format: High resolution PDF, 300 dpi Email to: [email protected] (Gary) Executive Education

New skills required to be an effective CONTINUED FROM PAGE 13 leader instills confidence while inspiring others to work with him/her. manager and successful leader today Leaders need to commit themselves to a collective willingness to get closer, to become known and get to know others BY DAREN HANCOTT According to a survey, conducted for that support this new reality if they are to be – as human beings, not just as another co- University of Phoenix in December 2004, successful. worker or employee. Leaders strengthen Nothing is getting simpler in the world executives are looking for leaders with Education providers have to change their foundation of credibility by getting of business. From globalization to new critical thinking, problem-solving and com- their approach as well, and many are doing closer to their constituents and by ensur- regulatory constraints, the pace of change munication skills who also are team players so. For example, University of Phoenix has ing that they are accessible, “contactable” is astounding. To be with a strong learning recently refined its MBA program to add a and “knowable” to their constituents. an effective manager When asked to evaluate the aptitude. major focus on problem solving. Throughout And in order to be “knowable,” leaders and successful leader, skills in most demand, com- The survey involved the whole program, learners are presented must invest in knowing and discovering you have no choice but 330 leading employers in with realistic professional scenarios as part themselves. Leadership scholar Warren to keep up with this panies ranked values, atti- some of North America’s of their core curriculum. They define and Bennis writes, “To become a leader, then, frenetic pace. tudes and behaviors ahead fastest-growing industries. analyze the problems, then recommend and you must become yourself, become the So what is the defi- When asked to evaluate defend their solutions. The learning model is maker of your own life.” He observes that nition of an effective of employees’ experience the skills in most demand similar to those applied in medicine or law knowing thyself is “the most difficult task manager or leader and technical expertise. in today’s workplace, com- schools, and is just one way that business any of us faces. But until you truly know these days? panies ranked values, at- leaders can find new sources of professional yourself, your strengths and weaknesses, In the past, we typically defined a skilled titudes and behaviors ahead of employees’ development and enrichment as they add know what you want to do and why you manager as someone with great expertise experience and technical expertise: the business skills necessary for success. want to do it, you cannot succeed in any and training in their field, as well as a track While good instincts and a hint of luck can but the most superficial sense of the record of experience. However, things Interpersonal/Communication 96% be part of the problem solving process, these word.” are changing and, in fact, experience and Learning Aptitude/Desire to Grow 95% are now ineffective and insufficient to move Discover more about yourself as a leader expertise are no longer the most important Collaboration/Teamwork 93% businesses forward. To succeed and lead an and learn how to overcome resistance and factors in hiring and career advancement. Creative Problem-Solving 92% organization to new levels of performance, build relationships that work in the JI Today, companies are searching for workers Critical Thinking 88% an effective manager and leader has to hone Executive program, Leading and Manag- with new professional skills, ones founded Strategic Decision-Making 80% their abilities and optimize the odds of ing with Influence, presented by Michael on adaptability, agility and problem-solving Leadership 78% making the right decision, every time. Fogel. The next session runs in Vancouver capability. More and more, the hunt is on Technical Skills 78% Daren Hancott is vice president and on Sept. 21-22. Contact Kent Highnam for for talented professionals who can adapt to campus director for University of Phoenix more information at 604-528-5615 or at these changing business dynamics and bring To meet this demand, professionals have – Vancouver campus. He can be reach at [email protected]. a level of expected value to their positions. to seek out education and skill supplements [email protected].

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Surf The Board at www.boardoftrade.com Sounding Board/September 2005 13 Executive Education

Using a degree to climb 5 the corporate ladder on how to select a workshop In today’s business climate the ongoing 1 Do you get a fishing rod or just

BY DR. MARVIN WILL advice from your supervisor and other manag- development of current and potential the fish? Will your learning objectives ers in your company about which program executives is critical. As leaders, ongoing be met and a true understanding of the Consider Ron and Susan (fictitious names would give you knowledge and skills that education is vital not only as a means of material attained or will you just be left but based on real individuals). Two years ago would be most useful to the organization. keeping on top of current trends, issues with jargon? they were similar in several ways: they were Once your courses have begun, look for and developments, but also as a way to bright and ambitious, enjoyed their jobs and opportunities to link your studies to company enhance organizational achievement. 2 Does the workshop use the latest wanted to rise to higher levels in their current operations. Some instructors, for example, Today’s business problems don’t accelerated learning techniques plus adult organizations. Both completed the same busi- encourage students to write papers applying come in neat, single-discipline packages learning principles? These techniques ness degrees to achieve their goals. Today Ron principles or methods learned in class to and neither should executive education. empower learners to absorb and under- is still in the same job earning the same salary situations within their own firms. Get permis- Training and development opportunities stand new information quickly and to while Susan has been promoted to a more sion from your supervisor, and when you’ve for executives can be provided in many retain this information. challenging and responsible position. What completed the assignment discuss your find- ways including formal and informal made the difference? ings and what you’ve learned. To demonstrate training experiences, seminars, forums 3 What do past graduates say about A major factor is the way each regarded the an interest in getting a broader knowledge of and mobility assignments. Workshops the workshop? Get testimonials. degree. Ron thought of it as a ticket that would your organization, ask if you can interview can be an excellent way to learn a new earn respect and qualify him for a promotion; managers in other departments or divisions skill or hone and enhance existing skills. 4 Is the workshop taught by leaders so once he graduated he informed his supervi- in connection with specific courses you are It can also be a great way to get involved who are experts in education as well as sor and the human resources department, and taking. At annual performance reviews, talk in the community. No matter what your their specific discipline? For example, waited for things to happen. Susan, on the about what you’ve learned in your program current skill level is, from beginner to accountants may be great accountants other hand, saw her entire program of study as so far, show some of your work, and set goals advanced, there is an opportunity out but they don’t necessarily make great a tool she could use to work with her organiza- connecting your studies to your job. there for you. teachers. tion for mutual benefit. Here are some of the Susan did all of these things, and was pro- With all these choices, it can be daunt- things that led to Susan’s success. moted even before she graduated. By treating ing trying to decide which ones to attend. 5 Does it sound like fun? We are more First, if you’re considering further study, education as a tool rather than a ticket, you Before signing up for a workshop, it is likely to learn if we are having fun in the involve your organization in the initial plan- can maximize your business degree. important to ask yourself a few questions. process. Just because it’s a technical subject ning. Investigate whether there is a policy of Dr. Marvin Will is the associate dean/direc- Here are five tips to help you plan wisely. does not mean that it needs to be boring. supporting employee development through tor of graduate programs of the school of busi- subsidized tuition payments. Research degree ness and management at City University. For For more information, visit www.accountingcomesalive.com. programs at different institutions and ask for more information, visit www.cityu.edu.

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14 Sounding Board/September 2005 The Vancouver Board of Trade/Spirit of Enterprise® Executive Education

Education may be your best employee retention tool

Take a close look at the workers tion to prepare for a job move. primary reason for jumping ship, career goals. their employers have education in the cubicles on either side of The university polled nearly one-third would leave for more One such tool is education, and training programs in place, you. Chances are, they may not be 2,500 working professionals in interesting or rewarding work, which most employees – 64 but that they don’t encourage around your company for much diverse industries to determine and 26 per cent would resign for per cent – consider essential to employees to take advantage of longer. the benefits needed to keep them positions of greater responsibility. keeping them happy on the job. them. In B.C., very few compa- According to a new online happy, motivated and loyal in a Nearly half (47 per cent) reported This finding is even more evident nies appear to fully support their survey of working adults by Uni- changing workplace. no opportunities for advancement between Generation X – those employees in their educational or versity of Phoenix, more than two- “It’s not surprising that workers at their current companies. between the ages of 26-39 (70 per training endeavours. thirds (67 per cent) are looking for are exploring their options, given “Employers need to take note,” cent) and Generation Y – those For instance, 42 per cent said a job on some level, even though that jobs are more plentiful,” said Hancott said. “Today’s workers, between the ages of 18-25 age (77 their companies offer tuition the majority (76 per cent) of them Daren Hancott, vice president/ especially the younger genera- per cent). reimbursement for those seeking are satisfied at their current place campus director at University of tions, are increasingly mobile, and Many survey respondents noted degrees, along with mentoring, of employment. In addition to Phoenix, Vancouver campus. “They helping them climb the corporate that they are honing their manage- professional development, on- sending out resumés and inter- have been sitting idle just waiting ladder is a key factor in retaining ment skills because they perceive the-job training and other assist- viewing with companies, survey for the economy to improve and in them.” He suggests that managers them necessary for future success ance. However, only 29 per cent respondents are taking calls from B.C. it certainly has.” establish a clear career path for and they see a void in the market- said their companies actively recruiters, surfing job boards and While 58 per cent of the re- their staff and also provide the place for skilled managers. promote these benefits to their pursuing new skills or an educa- spondents cited better pay as the tools to help them achieve their They also acknowledged that workforce. Facts: Employee Retention

Insights about today’s worker discovered by University of Aim higher. Phoenix’s research

Loyal … for now • Almost half (49 per cent) of survey participants have been Achieve more. working for the same employer • ICBC sells more than 2.8 million policies each year. for five or more years, and more • ICBC received 929,000 claims in 2004. than one-quarter (29 per cent) • The cost of ICBC claims incurred in 2004 was $ 2.26 billion. have stayed with their company for 10 years or more. • The average premium in 2004 was $ 1,048. In 2000, it was $ 882. • ICBC emplyed 4,889 people in 2004. • However, at least one-third (34 per cent) of the respondents plan to change employers within the next three years. These statistics are even higher among Gen X and Y workers – 45 and University of Washington 55 percent, respectively. The best and worst parts of the job Executive MBA • Employees said the best parts of their current job are co- workers and good management Develop the leadership skills and strategic vision to (26 per cent), followed by flex- take your career to its highest level. The nationally ibility/hours (14 per cent), job satisfaction (10 per cent) and ranked UW Executive MBA oﬀers experienced benefits/vacation (9 per cent). managers an innovative program with an • Stress and low pay tied as international point of view. Join an inﬂuential the worst parts of the job, each alumni community of more than 1,200 reported by 16 per cent of the respondents. These were fol- graduates worldwide. lowed by upper management and co-workers. A convenient schedule (classes meet in Seattle Who’s responsible? • Virtually all (97 per cent) em- once a month) enables you to work full time ployees take all or some of the while you earn your MBA in 21 months. responsibility for their happiness on the job, though Generation Y workers claim slightly less responsibility for their job satisfaction (92 per cent). Why they want to leave? • Fifty-eight per cent of respondents cited better pay as the primary reason for jumping ship, one-third said they are looking for more interesting or rewarding work, and 26 per cent said they would resign for positions that gave them greater responsibility. Nearly half (47 per cent) reported that their company did not offer opportunity for growth.

www.phoenix.edu

Surf The Board at www.boardoftrade.com Sounding Board/September 2005 15 Image & Apparel

Uniforms equal more sales Leone fashion show returns

ity and sales. BY KARIN PIETT to benefit two local charities A study conducted by Catalina Marketing Uniforms were introduced during the days of Research Solutions reinforces this message. chivalry. Men were decked from head-to-toe in Catalina conducted a study for Lands’ End, a Leone, CTV Kids Care, and Absolute Spa to help kids in need. This event represents armor. This resulted in friends, unknowingly, multi-channel retailer. The study involved four Group are teaming up to produce this fall’s the return of the hugely successful Leone fighting each other. To avoid this problem, cellular-company retail stores, two of which premiere fashion show and fundraising fashion shows of the past, which have raised knights adopted symbols and colours that had uniformed sales staff. Salespeople at the gala called The Celebrity Fashion Gala considerable money for local charities, at- were displayed on their shields and tunics. other two stores wore apparel without logos. 2005. The event has been created to benefit tracted many local celebrities and received The relevance of uniforms has changed The study’s outcome showed that custom- Canuck Place Chil- extensive media considerably and so has Anyone wearing a uniform ers spent an average of dren’s Hospice and coverage. This year, their function. Today, uni- 27 per cent more when the Variety Learning with strong support forms are used to support is providing a service to a they purchased from Centre. It will feature from CTV and the company brand. customer group and has uniformed employees a glamorous celebrity Absolute Spa Group, Businesses can clev- versus those purchasing fashion show hosted the gala is expected erly build a brand by cre- a frontline opportunity to from salespeople not by Leone, pamper- exceed expectations ating visible familiarity. wearing uniforms. ing and goodies and become a per- influence that customer’s This includes anything So where are Vancou- from Absolute Spa, manent fixture on from wearing the same experience. ver businesses at when scrumptious food Vancouver’s social

colour to identity through it comes to uniforms? from Vancouver’s SHAW OF JAY COURTESY PHOTO calendar. Attendees logos to wearing specific uniforms. According to Piett, they are beginning to pull top restaurants Gala co-chairs Patrjizia Leone, Pamela Martin and will be eligible to win “In an increasingly competitive market- up their socks. and chefs, fabulous Wendy Lisogar-Cocchia the evening’s grand place, it’s important to maintain an edge with “Vancouver corporations, both manage- door prizes, live auction and the chance to door prize: two business-class roundtrip a professional image that then becomes a ment and employee groups, are very forward bid on unique “fund a need” packages that tickets to Hong Kong courtesy of Cathay ‘signature’ for your corporation,” says Karin thinking in their development of uniform allow guests to personally assist in purchas- Pacific. Piett, co-owner of Omega Frontline Apparel. collections,” says Piett. “There is a growing ing specialized equipment or costly treat- The Celebrity Fashion Gala 2005 will be “Anyone wearing a uniform is providing a awareness of the importance of uniforms ment for a needy child. held on the evening of Thursday, Sept. 29, service to a customer group and has a frontline to public perception, corporate image and Hosted by masters of ceremonies CTV’s at the historic Sinclair Centre, located at the opportunity to influence that customer’s employee satisfaction.” Pamela Martin and Canada Wide Maga- corner of Howe and Hastings in Downtown experience.” Karin Piett is co-owner of Omega Frontline zine’s Peter Legge, and with over 700 people Vancouver. Tickets are $195 per person. And a positive influence on a customer’s Apparel. For more information, visit expected to attend, the night promises to be Tickets available at Leone , all Absolute Spa experience can equal an increase in productiv- www.omegafrontline.com. the social event of the year and a great way Group locations or by calling 604-875-1775.

16 Sounding Board/September 2005 The Vancouver Board of Trade/Spirit of Enterprise® Image & Apparel

What is your wardrobe saying about your business?

BY TASHON ZIARA

If you’re in business, odds are you’ve spent a great deal of time, money and effort developing a professional image for your company with the design of a logo, business cards and marketing collateral, such as brochures and a web site. “Without a doubt, these are important components of your brand,” says Deborah Reynolds of About Face Image Consulting Inc. “But have you given as much care and attention to the presentation of your company’s most important asset when it comes to image? Because if you haven’t guessed already, that asset is you.”

Reynolds explains that when you look OF GIORGIO’S COURTESY PHOTOS According to Deborah Reynolds of About Face Image Consulting, Inc., your company’s greatest asset is you, so dress the part. successful, confident and well-groomed, people see it as a reflection that your busi- am worth the hourly wage that I am asking business, there are a lot of people who have us,” says Reynolds. “One way to get employ- ness is also professional, well-organized and clients to pay for my services?’ never worn a suit. When clients tell me they ees onboard is to let them know that you are successful. If you don’t like the answer you get, are having difficulty establishing credibility grooming them for future promotion.” So “Your wardrobe and grooming say a great Reynolds suggests that it’s time to seek in business situations, I always advise them, next time you head out the door on a sales deal about what your company represents outside help. ‘If you want to be taken more seriously, wear call, make sure you’re dressed for success, and they play a big part in determining how “A lot of people could use an objective a suit’.” because your wardrobe is saying more about successful you will be in business,” says opinion on their wardrobe, habits and be- That advice goes for everyone who repre- your business than you think. Reynolds. “Take a look in the mirror and ask haviours,” she says. “And despite the fact that sents your company publicly. For more information on image consult- yourself, ‘Do I project an image that says I it continues to be the standard uniform for “We’ve gotten very casual and it’s hurting ing, visit www.aboutfaceimage.com. He wears She wears BY TASHON ZIARA five-pocket casual dress pants that are made BY TASHON ZIARA preference and body type. With that said, a of a special cotton/lycra blend that doesn’t well-tailored jacket always lends a degree of When it comes to wrinkle.” “Vancouver women authority.” fashion, every city has According to Sklavenitis, linen sports definitely wear suits “One of the things that we saw with our its own sense of style. jackets, straight bottom shirts (meant be worn but they are more inaugural show in April was the diversity of We asked the experts loose over a pair of pants) and loafers are also creative and trendy, cultural influences in our region,” says Debra for their opinion on popular staples in our mild climate. not as severe as Walker, executive director and co-founder what sets Vancouver “Even though we are often stereotyped as what you find in a of BC Fashion Week. “Some of the most apart and what to wear a laid-back casual city, Vancouver has become city like Toronto,” distinctive influences are Asian, Persian and for the fall season. much more sophisticated in the past 10 years,” says Noelene Searle Aboriginal,” says Walker. “A clear reflection His style says Sklavenitis. “As a result, men are putting o f J a c q u e l i n e of the multicultural flavour of Vancouver “Vancouver style more thought into their dress and spending Conoir, a Vancou- itself.” takes an elegant ap- more to buy quality garments.” ver-based design What to look for this fall proach without coming What to look for this fall firm that serves “Fall fashion for women reflects a pol- across as stiff,” says “The two button suit is very popular an international ished, sophisticated attitude…a little more Sanders Yee of Holt these days paired with a plain front clientele. “We also dressed up than in the past few seasons, a Renfrew. “Although trouser (no pleats),” says Yee. “For fall, look tend to go for more trend which translates well into the work the suit is the key for plaids, modern tweeds and velvet.” natural fabrics and OF JC STUDIOS COURTESY PHOTOS world,” says Stef. element in any man’s ”Garments are trimmer fitting this season colours here on the “At the moment, women are looking for wardrobe, it is accessorized with sportswear to and brown is making a comeback,” says West Coast.” skirts that are below the knee,” says Searle. “A really lend itself to our active Vancouver lifestyle.” Sklavenitis. “We’re selling a lot of brown pants “Dressing for corporate success depends new look for fall is a longer A-line skirt with Terry Sklavenitis of Giorgio’s Menswear with blue shirts and navy suits matched with very much on the environment one works a shorter jacket.” agrees, “In Vancouver we have a lot of entre- brown shoes and a brown belt.” in,” says Carla Stef a fashion retailer for Attire advice preneurs and independent business owners Attire advice Holt Renfrew. “Some industries and busi- “It’s helpful to have an impartial opinion,” (many of them in the construction and engi- “Business casual doesn’t mean you just nesses have a more relaxed attitude than says Stef. “It’s great to find a sales associate neering trades) who spend a great deal of time throw together whatever’s in your closet, others and the fashion world has long since or personal shopper that will give you that outdoors and they want to look professional take the time to co-ordinate your casual abandoned the concept of one “right” skirt advice and establishing such a relationship without wearing a traditional three button wear or ask a professional for help,” offers length or pant width. This gives women the can be a valuable time saver for busy execu- suit. As a result, we sell a lot of linen shirts and Sklavenitis. flexibility to dress according to their personal tives.”

Surf The Board at www.boardoftrade.com Sounding Board/September 2005 17 Time for your annual check-up: Key questions for small business owners

Robert Half Management Resources has or expand into a new market, make sure counting, inventory management, strategic help your organization recruit and retain identified 10 key questions for small business you have an expert on hand to determine if planning, procurement and payroll. qualified employees. Recognizing individual owners to address when conducting their projected growth plans are attainable. 6 Have you experienced another taxing and team accomplishments on a regular annual business check-up, and offers tips for 3 Is your business secure? tax season? basis will also help instill staff loyalty. maximizing personnel resources. E-mail viruses, worms, unauthorized systems Taxes can be particularly complex when a 9 Are you losing market share to the Says Paul McDonald, the company’s execu- access and data theft are among the many company operates in multiple jurisdictions. competition? tive director, “Small business owners faced threats that can leave a company vulnerable. Even when businesses file for tax extensions, Continually stay abreast of news or devel- with tight deadlines may put off addressing Businesses should have adequate security they should have qualified accounting and opments from similar firms in your local certain issues, such as updating obsolete systems in place and technical support staff finance professionals in place to identify market. Ask clients and business associates accounting systems, but delaying key available to implement the necessary opportunities to save and to make sure all how they feel the company measures up to projects can result in lost time, money and safeguards. the necessary paperwork is in order. Bring- the competition and solicit ideas to improve productivity.” 4 Are business costs under control? ing in project professionals to augment the firm’s products, services and customer McDonald poses the following 10 questions Even with an improving economy, compa- full-time accounting employees can ensure satisfaction ratings. to small business owners: nies are looking to maintain sensible operat- all deadlines are met and help prevent staff 10 Has your company been a victim of ing budgets. In a recent survey by Robert burnout. fraud? 1 Is it time to update your financial Half Management Resources, 36 per cent of 7 How do you rate on the corporate While small businesses are not required to systems? chief financial officers in Canada said they governance scale? establish an internal audit function, many Outdated financial systems can hinder busi- anticipate updating or purchasing technical Terms such as “corporate governance” and bring in internal auditors on a full-time or ness performance. Many companies that systems to be the biggest cost increase for “internal control” give cause for all busi- project basis to work with accounting and postponed major systems initiatives in the their companies in 2005. Prior to the annual nesses to determine how they are affected by other departments companywide. These past are now making them a priority. Before budget review process, brainstorm ways to regulations such as the Sarbanes-Oxley Act of professionals can implement checks and undertaking these tasks, identify a project help offset rising technology costs and other 2002 or Canadian Bill 198. Companies that balances to help firms improve internal con- manager to oversee the budget and timeline, general business expenses. encourage cross-departmental co-operation trols and better detect and prevent fraud. and consider the impact on internal person- 5 Are you adhering to current accounting and collaborate with outside advisors are in McDonald adds that small business owners nel during the implementation, integration best practices? a better position to effectively address cor- should look to their best assets – their and staff training phases. Consider how your existing financial team porate governance issues that may impact employees – to solicit new ideas on how to 2 Does your company have a three, can enhance its knowledge of best practices their businesses. improve processes, cut costs and increase five and 10 year business plan? in accounting procedures. Identify key staff 8 Are you holding onto your best productivity: “Enlisting your best people in Short-term planning won’t yield long-term members who can benefit from attending in- people? the decision-making process enables them results. Determine if you have the appropri- dustry conferences or training courses. They As the economy gains momentum, don’t be to directly contribute to the success of the ate intellectual capital to drive your compa- can learn how your business measures up to surprised if your top performers get other company.” ny’s future growth. For example, if you are similar companies in areas such as financial offers. Offering competitive compensation For more information, visit preparing to launch a new product or service, reporting, tax planning, systems, cost ac- packages, as well as creative benefits, will www.rhmr.com.

18 Sounding Board/September 2005 The Vancouver Board of Trade/Spirit of Enterprise® Changes to civil litigation

make it more affordable the secrets of tradeshow success

BY RICK WILLIAMS While the new monetary limit for small Tradeshows are great for gaining potential clients, meeting existing clients, claims actions will apply province-wide, and being aware of the competition. However, tradeshows can also be huge Have a civil litigation claim you’d like to the simplified procedure for Supreme Court disasters. It is a good idea to be prepared. Below are a few tips for tradeshow file, but afraid it’s going to be too difficult actions will be introduced as a two-year success. and/or expensive? The British Columbia pilot project in Vancouver, Victoria, Prince government has announced two significant George and Nelson. Some of the more 1 Look sharp and attentive. Image first aid, conference rooms, snack changes to the rules that govern civil litiga- significant changes introduced by the new is everything to a potential client. bars and the information desk. Take pride in your appearance. Make a point to be extra obliging. tion in the province that increase the mon- procedure include: Brush your hair, press your clothes, People like to deal with people they etary limits of the small claims court from • No right to a trial by jury, which polish your shoes and have mints feel good about. A purchase should $10,000 to $25,000 and have introduced means that all trials will be before a judge on hand. be a pleasant experience for all. a simplified procedure for most claims of alone. 2 Be friendly. Talk with the customer 7 Questions are important. Ask ques- $100,000 or less. The purpose? To make it • A narrowing of the scope of documents and not to him, if you are not inter- tions and listen to the answers for easier, faster and more affordable for those that must be given to the other side, ested in the customer’s needs then they hold the key to success. An 80 seeking justice. which should decrease time and costs go home. – 20 rule applies: listen 80 per cent This is good news for businesses – es- involved in reviewing documents. and talk 20 per cent. (Questions 3 Smile, smile and smile. should be open-ended ones. It is pecially small businesses. Over the years • Eliminating the right of a party to 4 Keep your tone in mind. Voice tone a good idea to have three or four litigation has become increasingly complex examine (i.e. question under oath) a is very important. It’s not what you rehearsed.) and expensive. Businesses with legitimate representative of the other party prior say but more how you say it that 8 Set goals. Have a clear set of goals, claims have often decided to write off their to trial. counts. and know your audience. losses rather than pursue a costly court • A mandatory trial management confer- 5 Knowledge. Know your products, case. These changes, which came into ence before a judge, which is intended 9 Staff selection. Choose staff for services and prices. Also, know the their particular strengths and effect Sept.1, 2005, will not only simplify to narrow the issues and promote early same about your competition. abilities. Set a clear schedule and the procedure but should enable litigants settlement. This should also help reduce 6 Be helpful. Know where the show discuss handout literature. to achieve a more cost-effective result in a the time required for trial. amenities are located: washrooms, far greater number of cases. Similar rules Rick Williams is a litigator in the Van- already exist in many other jurisdictions couver office of Borden Ladner Gervais LLP. including Alberta, Manitoba, Ontario and He can be reached by calling For more information, visit JEMCO & AFFORDABLE DISPLAY at www.jemcodisplay.com. several U.S. states. 604-687-5744.

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Surf The Board at www.boardoftrade.com Sounding Board/September 2005 19 ®

Spirit of Vancouver heads North to the Yukon

BY BLAIR QUALEY Both groups meet up again at Kathleen Lake for a guided canoe trip and lunch with At the invitation of The Yukon Convention Up North Yukon, an outfitter that provides Bureau (YCB) and Air North we set off for outdoor adventures. an adventure in the Yukon. Our trip began Once back in Whitehorse, we attended with a stop at the Westmark Whitehorse a site inspection of The Edgewater Hotel, Hotel & Conference Centre, the largest hotel followed by fabulous meal. The evening in Yukon. After a small hotel tour, we visited concluded with The Frantic Follies show. the Canada Games Centre, which is under This performance features high-kicking construction for the 2007 Canada Games. can-can girls, hilarious skits and rollicking Next, we took in the SS Klondike and good humour. then the McBride Museum of the Yukon. The next morning kicked off with a break- The SS Klondike, a national historic site pays fast hosted by the High Country Inn. The Inn tribute to an era of riverboat transportation. is owned by the Vuntut Gwitchin first nations. The site brings to life the history and the It is a proud display of the entrepreneurial challenge of moving freight along the Yukon spirit of the Vuntut Gwitchin people. River. The museum offered an impressive Following breakfast, we piled into the array of natural and antique memorabilia. GMC Yukons from Norcan Leasing Ltd. to After a day of touring, we dined at drive the scenic route south through the the Klondike Rib & Salmon Restaurant. North Western tip of B.C. to Skagway, Alaska. Think caribou, muskox, bison, Yukon style We arrived in Skagway just in time to climb barbecue ribs, Klondike size fish and chips, onboard the famous narrow-gauge White salmon, Arctic Char and local beer in frosty Built in 1898 during the Klondike Gold Rush, the narrow gauge White Pass and Yukon Route is an Inter- Pass and Yukon Railway. This train took us to mugs. I am still dreaming of the muskox national Historic Civil Engineering Landmark. Fraser, B.C., and its dramatic route included stroganoff and peanut butter pie. circumnavigated the highest point in all of and did a site tour of the St. Elias Conven- impressive vistas of the coastal mountains On the second day, with the help of Alkan Canada, Mount Logan. tion Centre a local conference site that has and authentically dressed conductors. Air, we had a flight seeing tour of Kluane Some members of our group chose to an amazing picture-window view of the Back in Whitehorse, we boarded the MV National Park. With a clear blue sky we drive instead. They took the Alaska Highway mountains. Schwatka for a dinner cruise on the Yukon

20 Sounding Board/September 2005 The Vancouver Board of Trade/Spirit of Enterprise® ®

And ends up in the middle of the Arctic Circle

River. This cruise took us by more lush prospect of discovering gold brought 250,000 scenery and Miles Canyon. We relaxed in adventurers to the area - The Klondike Gold comfort enjoying the scenic splendor of the Rush. By the summer of 1899, tents turned majestic river while listening to a narration into 20 substantial blocks of commercial of its history. buildings, giving Dawson an appearance of On shore, we visited the Yukon Artists at permanence. But even at its peak, the city was Work Studio. Artist Harreson Tanner gave in decline, as new goldfields in Alaska lured us a studio tour; we were also treated to a away both miners and businessmen. private art session. I worked with mosaic art, I was eager to learn the history, so I while others tried their hand at watercolours. quickly hooked the RV up at the Gold Rush The resulting art, although not Gallery Campground and RV Park and set out for a quality, made for special souvenirs. walking tour. After our evening as budding artists, we One of my stops was at Diamond Tooth adjourned to the rustic surroundings of Gerties Gambling Hall, Canada’s first and the Yukon Mining Company Saloon at the most unique casino. It was an exciting High Country Inn. When staying here, you’ll experience that features casino gambling, never forget where I was literally North of 60. I live can-can girls and you are because there a complete food and is a 40-foot wooden looked to the left and then to beverage service, all Mountie that guards the right. Not a soul for miles. presented in true the entrance like the goldrush Klondike legendary Sergeant - Blair Qualey style. Preston of the North. Executive Director, Spirit of Vancouver The next day I With its unique Yukon began my journey to charm, it’s no wonder it is the official hotel the Arctic Circle. The beauty of this stretch for the Yukon Quest Sled Dog Race. was second to none. With rarely another While the Whitehorse tour ended for vehicle on the road, one felt truly alone in the many that day, it was the beginning of my wild. On my travels, I saw a lynx, sheep, wild Spirit of Vancouver executive director Blair Qualey holds up the famous Yukon “Big as your head cinnamon five-day driving tour. My trip would cover horses and caribou. The wildlife sightings bun” from Braeburn Lodge on the road to Dawson City. the Klondike/Kluane loop, Dawson City, paired with stretches of burned hillside - last the Dempster Highway, the Arctic Circle, year the Yukon had more total acres burned crossing the Top of the World Highway and by fire than all the fires in Canada combined Alaska. – made this a mystifying experience. I picked up a Canadream RV Rental Reaching the Arctic Circle was exhilarat- camper and began on my journey to Dawson ing. I was literally North of 60. I looked to the City. I drove straight through with the left and then to the right. Not a soul for miles. exception of a stop at Five Fingers Rapids It was silent and surreal. That night, before and another at the recommended stop at I fell asleep, I recalled the events of my trip, Braeburn Lodge, for the world famous “Big the hospitality, the beauty, the experiences BCLIONS.COM as your head” cinnamon bun. and the history. I have been changed by this For my actual dinner, I dined at the Lonely place and want to return again. And again. Planet recommended Penny’s Place at Pelly And again. Crossing, a quaint roadside shack for home- Visit www.spiritofvancouver.com to see 2005 FALL made hamburgers, fries and milkshakes. more pictures from the trip and for an in- The drive into Dawson City presented the depth version of this story and the journey area’s history at every turn. In 1897-98, the to Alaska. HOME GAME SCHEDULE Saturday, September 17 vs MONTREAL Saturday, October 1 vs SASKATCHEWAN Saturday, October 22 vs WINNIPEG Saturday, November 5 vs SASKATCHEWAN All game start times at 7:00 p.m. P.S.T.

Don’t miss Canada’s 93rd Grey Cup and Festival Week! For Grey Cup Tickets or more information call 604.280.4400 www.2005greycup.com

The Yukon is home to Mount Logan, Canada’s highest peak - 19,520 ft. Call Ticketmaster at 604.280.4400 or visit

Surf The Board at www.boardoftrade.com Sounding Board/September 2005 21 ®

Holland America Line catches the Spirit of Vancouver

New Spirit of Vancouver® (SOV) nity organizations, including cash partner Holland America Line sponsorships, in-kind shipboard is making strides in its efforts to events and cruise donations. support charitable and community “Holland America Line is activities in the Vancouver area. excited to join other entities in Last spring, the company hosted Vancouver in working towards our 200 Vancouver Board of Trade mutual goal of maintaining and members onboard the ms Staten- enhancing a healthy and thriving dam for an SOV luncheon featuring community,” said Janson. “We are Virginia Greene, who has recently excited to be participating in the been appointed deputy minister BC Lions Society’s Spirit Bears in of Tourism, Sports and the Arts. the City campaign, and are cur- Guests were treated to a wonder- rently working with that organiza- ful four-course luncheon and an tion to customize our partnership opportunity to tour the luxurious for maximum impact. We are also amenities of the ship. in talks with other Vancouver At the luncheon, Holland charities, such as Canuck Place America Line’s Ellen Stearns in- Children’s Hospice, as we identify troduced the company’s new additional community partners.” community relations representa- In addition to its charitable tive in Vancouver, Lori Janson. activities in Vancouver, Holland Janson, who formerly worked in America Line is also launching With the introduction of ms Noordam in 2006, Holland America will grow to offer nearly 500 cruises from more than 25 homeports. public affairs and marketing for similar programs in other key 1,848-passenger ms Noordam in new Australia/New Zealand and York City. the Vancouver Port Authority, will ports, including Seattle, San Diego, early 2006, Holland America Line’s Asia sailings, a world cruise and Holland America Line will also identify and implement charitable Ft. Lauderdale and Tampa. fleet will grow to 13 ships, offering popular sailings to several ports host the Spirit of Vancouver Awards partnerships for Holland America This season, Holland America nearly 500 cruises from more than in the Caribbean, Alaska, Mexico Luncheon on the ms Statendam on Line in the Vancouver area. The Line has five ships sailing its highly 25 home ports. Itineraries range and Europe. The ms Noordam also September 16. company is applying its range of popular Alaskan routes from Van- from two to 108 days long and visit will offer Caribbean sailings in the For more information, visit assets to support key commu- couver. With the introduction of the all seven continents, including winter from new homeport New www.hollandamerica.com.

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22 Sounding Board/September 2005 The Vancouver Board of Trade/Spirit of Enterprise® ®

Vancouver Fashion Week celebrates fifth year

From Sept. 29 - Oct. 2, 2005, Tinseltown International Village will transform into a fashion marketplace filled with exhibits, professional runways and fashion seminars. The village will host Vancouver Fashion Week 2005 (VFW), an event that brings in worldwide opportunity to our local fashion community. Over the past five years, VFW has show- cased over 450 designers and has helped launch the careers of many up-and-coming designers. It has helped put Vancouver on the map as an emerging fashion Mecca. This year, as a new Spirit of Vancouver® partner, the event plans to be bigger and better than ever. “We are thrilled to have Spirit of Van- couver partner up with our venture. This involvement ensures a greater support from the community,” says Virginia Leeming, media relations for the event. Besides showcasing latest spring/ WEEK FASHION OF VANCOUVER COURTESY PHOTOS In late September and early October, Tinseltown International Village will transform into a fashion marketplace and become a runway, showcasing local designs. summer 2006 collections, highlights of this year’s VFW will include: an Asian Pacific coming designer of the year award. can also get involved with VFW through of the world to Vancouver’s beautiful Gala, an established and up-and-coming This year’s VFW entrance ticket is a sponsorship or volunteering opportuni- environment.” designer show, a hair and make-up com- Spirit of Vancouver / Second Stream inte- ties. For more information contact David petition, a body painting competition, a grated value card with additional benefits Adds Leeming, “Our new format offers a Clark-Wilson at 604-771-9051 or visit the bridal show, a winter sports and athletics for both cardholders and the community. real package of entertainment value bring- Vancouver Fashion Week web site at show and an international and up-and- Businesses, organizations and individuals ing together fashion from many corners www.fashionweek.com.

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Surf The Board at www.boardoftrade.com Sounding Board/September 2005 23 The Board’s Literary Critic What constitutes a great leader? Dr. Owen A. Anderson daunting.” BY JULIA M. SMITH For more great books, visit To date, Kokoska considers “taking initia- www.BoardStore.com According the Oxford Dictionary, the defini- tive” the most valuable lesson she has learned tion of mentor is an experienced and trusted from Stringham. advisor. Thomas Stringham, president of “Though this wasn’t something we dis- Hot Tomali Communications and Leaders cussed in our conversations, he was an of Tomorrow (LOT) mentor, modifies this excellent example for me to follow. I’ve definition. He says that years of experience become much less conservative in my career don’t necessarily equate to a great mentor. aspirations and leadership styles as a result,” Stringham founded Hot Tomali when he was she adds. “I have learned more about myself 23 years old. At 26, he was first approached and the business community through one to be a LOT mentor, he declined because he year of LOT, than I have in four years of busi- felt he was too young. At 28, hesitantly, he ness school.” agreed to it. Stringham agrees and puts great value on Cold Terror: How Canada Nurtures and Made in China: What Western Managers Now at 30, Stringham is glad he opened the mentor/mentee relationship. Exports Terrorism around the World Can Learn from Trailblazing Chinese up his schedule to become a mentor. He adds “It’s one thing to want to be the next By Stewart Bell (Toronto: 2005, John Entrepreneurs his initial age hesitation disappeared after superstar in your industry, but it’s another Wiley & Sons) By Donald N. Sull with Yong Wang meeting LOT students. to try and land your first Stewart Bell’s Cold Terror: How Canada (Harvard Business School Press: Boston, “I realized that these “I have learned more job or win your first client. Nurtures and Exports Terrorism around 2005) students were full of ambi- about myself and the When you’re young, where the World is a timely book, released just We have read many books on Japanese man- tion and that they don’t you are, and where you a few weeks before the London bomb- agement skills and stories of iconic entre- necessarily seek inspira- business community want to be are two different ings. It is the story of the terrorists who preneurs are legion. Bill Gates and Michael tion based on the years through one year of LOT, realities. Academics and use Canada as a base. Throughout the Dell have been studied, profiled and copied, of experience, but rather socializing don’t prepare pages of this book, Bell demonstrates over and over again. But what about the were looking for relevant than I have in four years you for that, and a mentor and documents that “virtually all of the entrepreneurs in China – the world’s second information that would of business school.” is someone who can let you most notorious international terrorist largest economy? After all, many believe it help them get a foot firmly know whether or not you’re organizations are known to maintain a will be number one by 2045. in the door of the business - Jamie Kokoska still on track.” network presence in Canada.” Made in China: What Western Managers world.” As for his own experi- Canada is a land of opportunity for Can Learn From Trailblazing Chinese En- Jamie Kokoska, is a classic example, “I ence, he says he was fortunate to have had terrorists seeking money. Few Canadi- trepreneurs begins by touching on some of requested Thomas as my mentor, knowing some incredible mentors: Bryan Mavrow ans realize the extent of what is going China’s history. It then introduces a sample that he came from both a marketing and from Intrawest, Richard Fisher from Trapeze on and our complacency is part of the of China’s top entrepreneurs. entrepreneurial background. I thought I and his father, Peter Stringham, who is also problem. Author Donald N. Sull, together with Yong could learn from his business management in the marketing business (currently the Canada is the land of trusting fools. Wang, then proceed to profile eight success- experience, as well as his advertising experi- group head of marketing at HSBC). Bell argues that this condition stems ful ventures and provide the secrets behind ence.” “My father has been my lifelong mentor. from leaders unwilling to take a stand these successes. Kokoska’s objective for joining LOT was He has the attitude that if you try hard enough against the whims of assorted extrem- Sull and Wang explore these winning strate- to become more comfortable in networking at something you will succeed,” he adds. To ists. His book shows how poorly Canada gies throughout the pages of their book, and situations. “I’m a fairly reserved person, so get involved with Leaders of Tomorrow, visit has fared in dealing with the problem present a playbook for some of the world’s mingling in a room full of people was a little www.leadersoftomorrow.com. of terrorists within its borders. And it savviest entrepreneurs. shows dramatically just what some of They conclude with thoughts about leader- the results have been. ship and the supreme question of manage- Bell’s book is a courageous work and ment. you need to read this account about You will enjoy this book and be ready to seize Canada’s catastrophic slide. new opportunities and try something new. �� Dr. Owen A. Anderson of Hawthorne Consulting Corporation is The Board’s � � � � � � � � � �� literary critic in residence and reviews books in The Board’s Management � � � � � � � � � �� Library at BoardStore.com. � � � � � � � � � �� He can be reached at [email protected]. ��

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In Memory � �� Frederick Ennis Pope �� Frederick Ennis Pope, born in Vancouver, January 12, 19, 15, passed �� away peacefully on June 23, 2005, surrounded by his loving family. Fred �� was a life member of The Vancouver Board of Trade, an active member � �� of the Kiwanis club and was well known in the business community. He �� was a long time resident and West Vancouver and took an active role in �� both the community and the church. �� Ernest Alvia “Smokey” Smith �� Official obituary of Sergeant (retired) Ernest Alvia “Smokey” Smith, V.C., C.M., O.B.C., C.D. The last survivor of Canada’s sixteen Second World �� War Victoria Cross recipients, Sergeant (Retired) Ernest Alvia “Smokey” �� Smith, aged 91, died peacefully at home in Vancouver, on August 3, 2005, �� surrounded by his family and friends, following a long and fulfilling life. �� Smokey’s family would like to thank Dr. Wilson and home care workers �� Maria, Debbie, Leo, and Hussein. ��

24 Sounding Board/September 2005 The Vancouver Board of Trade/Spirit of Enterprise® partnership between eBusiness Fakstorp to the position of aca- donated to The Richmond Food Connection (eBC) and Langara demic director. Bank Society. Student Connections (SC). Reid Lawson Lundell is pleased to will spearhead the innovative The Consulting Engineers of BC Cancer Research Centre is the welcome back Greg Hollingsworth partnership to expand the delivery British Columbia has appointed first gold certified facility recog- as an associate in its Vancouver of training and the integration of Ms. Glenn Martin as the new nized under LEED-Canada-NC office. Hollingsworth specializes e-business solutions and technolo- executive director. Prior to joining 1.0. Project goals required the in domestic and international taxa- gies for small enterprises. the CEBC, Martin worked for the design of a sustainable facility that Hollingsworth Hydes tion, mergers and acquisitions and Association of Professional Engi- was energy efficient and flexible. corporate re-organizations. The Sport BC board of directors for neers and Geoscientists of BC as Overall, the design team achieved 2005-06 includes Russ Anthony, the manager, member and public a 42 per cent reduction in energy Kevin R. Hydes, president of Keen Vancouver Convention Centre affairs. consumption and a 43 per cent Engineering, has been appointed Expansion Project (chair); Rod reduction in site water use. chairman of the board of the US McCloy, Shapiro, Hankinson & New City Entertainment is pleased Green Building Council (USGBC) Knutson (vice-chair), and Ian to announce the addition of Rnold effective 2005. Hydes is also the Gregory, International Land Cor- Smith to its team as business devel- co-founder of the Canada Green poration (director of finance). opment manager. Smith plans to Enyedy Shields Building Council (CaGBC) and has develop new relationships within Global Medical Services is launch- been an active member of the Ca- Rear admiral Roger Girouard the business community and help ing a Vancouver-wide effort to nadian board since its inception. handed over command of Cana- promote financial growth for New educate the community about CPR dian Fleet Pacific to commodore City’s film distribution company. and automated external defibrilla- The Vancouver Board of Trade Bruce Donaldson. In turn, he tors (AED), essential tools that can welcomes Irene Enyedy as its accepted command of Maritime be used to save the life of a heart new Leaders of Tomorrow co- Forces Pacific from vice-admiral attack victim. It offers a four-hour ordinator. Enyedy comes from the Jean Yves Forcier. training session, which can be University of Calgary, where she At its 118th AGM, The Vancouver held in your boardroom or at our Robutka Hallbauer was the vice-president of events The Art Institute of Vancouver Board of Trade recognized John offices. For more information, for the student union. announced the appointment of O’Meara, owner, Coastal Sales and contact d.bouchard@global-con- Ted Gervan as academic director Marketing as its 5,000th member. sulting.ca. Clark Wilson LLP is pleased to for graphic design and interac- announce that Gerry Shields has tive media design. President and Peter W. Tomsett, president and Justice Institute of British Colum- joined the firm as a partner in founder of Sculpture in Motion CEO of Placer Dome Inc., was bia Executive Seminars: Leading the corporate finance/securities Inc., Gervan’s background includes awarded a plaque from St. Paul’s and Managing with Influence: law group. Shields has worked producing conceptual design and Hospital Foundation executive Overcoming Resistance, Building Maple Philipp extensively with public and private VFX animation on projects includ- director Jane Adams in recognition Relationships that Work, Sept. 21- companies in the areas of securi- ing X-MEN and Blizzard. of the company’s $10,000 sponsor- 22, 400 Burrard Street; Managing ties, mergers and acquisitions and ship of the Foundation’s 2004 Lights the Difficult Conversation, Oct. corporate/commercial law. Stephen L. Grossman, former of Hope campaign. 19, 400 Burrard Street. For more president and CEO of Kelso Tech- information, visit www.jibc.bc.ca. Tourism Vancouver is pleased to nologies, has relocated to the Western Opinion Research and welcome Ryan Robutka, manager, United States to establish an op- Nordic Research Group have GET NOTICED sales and market development, erating U.S. subsidiary for Kelso. joined forces to create NRG Re- WITH GUARANTEED travel trade, North America. His will continue as a director of search Group, the second largest Reid Anthony Robutka brings over four years Kelso and as chairman of Kelso’s public opinion and market research LISTINGS of experience in the travel trade Board. company in Western Canada. With a guaranteed listing in industry including sales manage- Around The Board, you will ment in the tour and travel, sport John L. Carswell has been ap- EVA Air launched Interline Elec- reach an audience of leaders in Congratulations to the fol- and municipal and provincial pointed president and CEO of tronic Ticketing services in partner- the business community. One lowing corporate members tourism sectors. Kelso Technologies Inc. He has ship with Continental Airlines in guaranteed listing in Around The who have reached milestone served as a senior officer of Kelso July 2005. EVA Air is the first airline Board, with free photo placement, anniversaries with The Board. costs $30 + GST and an enhanced Taseko Mines Limited announces Technologies Inc. for the past nine in Taiwan to offer the service. guaranteed listing is $50 + GST. Twenty-Five Years the appointment of Russell E. years and as a director for over 10 The Board reserves the right Hallbauer as its new president and years. Park’N Fly held its first food drive to edit submissions, including Ekman Pacific Enterprises Inc. CEO. Hallbauer brings in extensive this year. The drive, combined with guaranteed listings. Contact Julia experience, having worked in the Robert C. Randolph has been the company’s annual anniversary Smith at 604-641-1222 or e-mail mining industry for the past 30 elected to the board of governors dinner, collected 2,300 pounds of [email protected] for Fifteen Years years. of City University. Randolph is non-perishable food. The food was details. an international legal and eco- BC Innovation Council Barbara Maple, general manager nomic development specialist and Triton Environmental of the Vancouver Convention & former resident of Seattle. EVENTS Consultants Ltd. Exhibition Centre (VCEC) has been appointed for a two-year term Phillips, Hager & North is pleased Ten Years as president of the International to announce a change to its equity Joint Meetings Industry Council strategy. Carl Lytollis joined the Ballet British Columbia presents The National Ballet of Canada’s Swan (JMIC) based in Brussels, Belgium. company as the new head of its Lake. Featuring a full orchestra performing Tchaikovsky’s transcend- Sun Microsystems of Canada Inc. She is the first Canadian to hold U.S. equity research department. ent score and sets and costumes by Academy Award nominee Santo Smart & Biggar this position. Loquasto. Sept. 28 - Oct. 1, Centre for the Performing Arts, 777 Homer Interlock Employee & Family The Metropolitan Hotel Van- Street. Tickets available through Ticketmaster 604-280-4444 or Assistance Corp. of Canada PricewaterhouseCoopers is couver is pleased to announce www.ticketmaster.ca. pleased to announce that Rob that Jeremy Roncoroni has been Vancouver Opera presents Turandot by Giacomo Puccini. The cast is Five Years Philipp has joined the firm as appointed to the role of general led by soprano Audrey Stottler and features Italian tenor Renzo Zulian, client services director for private manager. Roncoroni brings with soprano Sally Dibblee, baritone Valerian Ruminksi and Gregory Dahl. company services. Based in Van- him a wealth of hotel management Oct. 22, 25, 27, & 29; Nov. 1 & 3. Queen Elizabeth Theatre, 649 Cambie Brookdale (a DuPont Canada Company) couver, he is responsible for client experience that will take Vancou- Street. Tickets available through the box office 604-683-0222 or relationships at senior levels and ver’s luxurious home-away-from- www.vancouveropera.ca. E-Intelligent Business Solutions Inc. service delivery for privately owned home to new heights. Science World’s Alcan OMNIMAX Theatre presents Vikings. This film EPICC business in B.C. provides a comprehensive portrait of the Vikings, investigating in-depth The Art Institute of Vancou- their historical/cultural impact as well as their technological/scientific Syndel International Small Business BC is pleased to ver – Dubrulle Culinary Arts achievements. Opens September, Science World, 1455 Quebec Street. Workers’ Compensation Board name Jennifer Reid as the new is delighted to announce the Tickets available by calling 604-443-7443 or by visiting of B.C. coordinator of a dynamic new appointment of head chef Soren www.scienceworld.bc.ca.

Surf The Board at www.boardoftrade.com Sounding Board/September 2005 25 Member Speak Pros and Cons of cell phones. member snapshot: What is your favourite feature? What drives Patricia Woroch you crazy about your cell phone coverage? Immigration Services Society, B.C. PRO: “My favourite feature is definitely my phonebook.” CON: “That I can’t carry over my minutes that I Patricia Woroch was first introduced to volun- don’t use.” teering in grade two when she was appointed - Liana T. Murphy, B.A. (Hons),LL.B secretary of the Red Cross Club. This experience Dumoulin Boskovich West Coast Lawyers triggered something in her and she has devoted her time and energy to the not-for-profit sector every since. She began her career as a social PRO: “I am a big blackberry user. I use it more than my worker and moved into managing social service cell.” organizations. CON: “The lack of service in areas. My plan cuts out a lot “I believe the work done in social services in certain areas.” shapes the community. Sharing tools, skills and - Matthew McKay, Business Development, Angus One knowledge with those most needing them is critical to a strong, vibrant and successful community,” she says. Currently, Woroch spends her days as the PRO: “Hands free voice activated dialing.” executive director of the Immigration Services CON: “That it doesn’t alert me when I have messages.” Society (ISS) of British Columbia. ISS is a non-profit organization supporting immi- - Laird Miller, chief financial officer, London Drugs grants and refugees as they make the most of their new home. Woroch is responsible for providing leadership and strategic management.

Q: What has been your greatest career challenge? PRO: “My answering service.” A: The not-for-profit sector is very challenging and the environment is often not CON: “I don’t really have too many problems except that conducive to stability and growth. Being able to ensure growth and stability is in certain areas the reception cuts out.” both challenging and rewarding. - Morven Douglas, national account manager, Navigant Q: What is your favourite Board event? A: The cruise ship luncheon. PRO: “Voice activated dialing combined with my headset. Q: What is the best thing about being a member of The Board? Instead of fiddling with my phone while driving I just press A: I enjoy the opportunity to meet others and hear their take on various topics. one button and speak.” Often guest speakers will speak to an issue that provides me with a different CON: “There is no reception in the Sheraton Ballroom. I am way of seeing that same, or similar, issue in the NPO sector. an event planner, if I have an event there, it’s like I am out of commission.” Q: What is the best advice you’ve received? - Mike Granek, event producer, Pacific Show Productions A: Never stop learning.

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26 Sounding Board/September 2005 The Vancouver Board of Trade/Spirit of Enterprise® World Trade Centre Board of Trade prepares for Hong Kong – Guangdong Business Forum

Since its incorporation in 1886, a mere 119 years ago, Vancouver has grown in leaps and bounds, regarded as one of the most sought after vacation destinations in the world. With the 2010 Olympic & Paralym- pic Games only a few short years away, and development taking place around every corner, Vancouver is proving its worth beyond tourism, taking the lead as one of the nation’s largest industrial centres. However, our city by the sea is making waves far beyond Canada’s borders; this swell of economic activity is being felt all the way in China. In recognition of the economic trade potential between Canada and China, Vancouver has been chosen as the next destination in a series of economic forums taking place around the world. On October 24, 2005, The Vancouver Board of Trade will welcome Governor Huang Huahua of Guangdong Province, several key senior representatives from the government of the Hong Kong Special Administrative Region (HKSAR), and hundreds of senior Chinese business delegates to the Hong Kong - Guangdong Business Forum in Canada 2005. Serving as a template for a promising future, this will be the first business event of its kind in Canada. The event offers up a unique and historic development op- Guangdong has experienced rapid economic development since the opening up of China and is becoming one of the most industrious areas in the world. portunity between Canada and one of the world’s most robust economies. bordering Macao and Hong Kong, and has volume between China and Canada. in Hong Kong to Canadian businesses. China’s Pearl River Delta, home to always played a key role as a window for At the Hong Kong – Guangdong Busi- A formal contract signing ceremony will Guangdong Province and HKSAR, is poised China’s foreign trade. With its sustained ness Forum in Canada 2005, attendees take place for a number of major projects to become one of the world’s most prosper- and rapid economic development since will hear several keynote addresses by the in sectors ranging from high-tech to ous and dynamic economic centres. The the opening-up of China, Guangdong host delegations, Canadian businesses agriculture. recent implementation of The Mainland is quickly becoming one of the most with investment experience in the area will The Hong Kong – Guangdong Business and Hong Kong Closer Economic Partner- industrious areas in the world. In 2004, share their success stories and more than Forum 2005 will be held October 24, 2005, ship Agreement (CEPA) has opened up Guangdong’s GDP reached US$194 billion, 150 business and investment projects will at the Vancouver Convention and Exhibi- new business opportunities for Canadian representing an increase of 14.2 per cent be announced and put out to tender by tion Centre. As space is limited, entrance is companies and over the next decade trade over 2003. In that same year, two-way individual Chinese cities. Industry specific restricted to a by-invitation-only basis. ties between Canada and this region are trade between Guangdong and Canada investment and trade networking oppor- If you are interested in attending, please set to boom. amounted to US$3.34 billion, representing tunities will detail the business climate in contact Jordan Humphries at 604-646-3569. Guangdong Province is located in the an increase of 32.2 per cent over 2003 and Guangdong while a Hong Kong seminar For more information, please check out our southernmost part of China’s Mainland, accounting for 21.5 per cent of the trade will introduce the investment environment web site at www.hkgdforum.com. Asian amusement industry is moving fast

BY WILLIAM L. W. CHONG and most exciting products, rides, and serv- (Kobe, Japan) – one of the world’s largest ices in the amusement industry,” said IAAPA water slide complexes; Sunway Lagoon With a population of more than 3.7 billion, president and CEO, J. Clark Robinson. “What (Kuala Lumpur, Malaysia) – one of the world’s Asia is one of the amusement park industry’s you see on the trade show floor this summer largest wave pools; and Caribbean Bay most important markets. Home to four of may well be the newest features at parks and (Seoul, Korea) – one of the world’s largest the 10 most visited amusement parks in the attractions next season.” indoor/outdoor water parks. world, Asia attracts more than 65 million On the heels of continued improvement At-home projects include adding water visitors annually to its largest parks. Recog- in the global economic outlook, the event attractions to a West Vancouver swimming nizing Asia’s prominence as a key market for witnessed an increase in the number of pool as well as to four North Vancouver the amusement industry, the International qualified buyers and business deals. The pools. Association of Amusement Parks and At- exhibition included industry suppliers Steve Howey, an associate of Whitewater, traction (IAAPA) held the region’s largest from more than 30 countries and gener- attended the IAAPA. He commented that exposition in the Hong Kong Convention ated an overall sentiment of success among after 9/11, the industry has undergone and Exhibition Centre. The IAAPA Asian exhibitors. significant transformation to keep up with Expo 2005 – which combines a world-class A local company that is on par with the the changing times. It has become more trade show, education and training programs, expanding Asian amusement industry is segmented and stand-alone water parks are informative tours, and professional network- Whitewater West Industries Ltd, located in becoming more popular. ing opportunities – was held July 13-15. Richmond. Clients of Whitewater include, William Chong is The Board’s East Asia Caribbean Bay in Seoul, Korea is one of Whitewa- Attendees came from 57 countries. ter’s creations and also one of the world’s largest Toshimaen, (Tokyo, Japan) – one of the advisor. He can be reached by e-mail at “Attendees enjoyed aisles of the latest indoor/outdoor water parks. world’s largest water parks; Rokko Island [email protected].

Surf The Board at www.boardoftrade.com Sounding Board/September 2005 27 Your job search ends here.

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28 Sounding Board/September 2005 The Vancouver Board of Trade/Spirit of Enterprise®