Opentext Abinbev Customer Success Story
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SUCCESS STORY Brewing giant Anheuser-Busch InBev toasts success with OpenText Accounts payable automation improves visibility, efficiency, control and compliance Anheuser-Busch InBev (AB InBev) is one of the world’s INDUSTRY top five consumer product companies, with revenues of Consumer – Brewing more than 36 billion USD. Operations span the globe and CUSTOMER with a portfolio of more than 200 beer brands, including Budweiser®, Stella Artois® and Beck’s® as well as Leffe®, AB InBev Hoegaarden®, Skol®, Brahma®, Michelob®, Korona® and BUSINESS CHALLENGES ® Jupiler , AB InBev holds the number one or two position • Increasingly difficult to meet in 19 key markets. Employing over 116,000 people in compliance requirements 23 countries and six operational zones (North America, • Challenging follow-up of pending invoice-related queries Latin America North, Latin America South, Western • Data entry errors caused by key Europe, Central and Eastern Europe and Asia Pacific), from image AB InBev has grown to be a truly global brewer. • Time consuming reporting with questionable accuracy Growth—a driver for change BUSINESS SOLUTIONS Following growth from a number of acquisitions, AB InBev’s Accounts Payable (AP) • OpenText™ Vendor Invoice landscape had become complex and fragmented. A side effect of acquisition and an Management for SAP® Solutions® obvious target to drive efficiency and cost savings, AB InBev began looking at its existing systems for ways to achieve its objectives. BUSINESS BENEFITS AB InBev had begun the move to a shared service center model with eight centers glob- ally. However, at this stage one of the two centers in Europe (Budapest, Hungary) was • Easier to satisfy compliance and audit dealing with all AP transactions, while client-facing activities remained in their respective requirements countries. With each country handling the process differently, there was a need to stan- • Fewer data entry and reporting errors dardize AP to improve efficiencies. • Improved supplier relationships Compliance and audit • More efficient follow-up of invoice With all AP transactions being processed in Budapest, meeting compliance and audit- queries internally ing requirements was increasingly difficult. Purchase requisitions are raised and point • Cost savings from employee reduction ENTERPRISE INFORMATION MANAGEMENT SUCCESS STORY of supply occurs in many European countries. With queries amount of time from project start-up through defining the scope, handled through email, reporting was difficult and close to vendor selection, and implementation to go live was less than impossible to meet European Union invoice processing compli- twelve months, which is a testament to the hard work of many ance requirements. individuals and the solution quality.” AB InBev required a solution to meet its compliance requirements, Success factors scale with its organization, meet internal archiving standards and There’s no doubt that involving stakeholders early aided success, data retention policies, integrate with its SAP® system and have but it was not the sole reason. Careful product selection, with the support and backup of a knowledgeable, responsive imple- an almost 100 percent out-of-the-box deployment with minimal mentation partner. custom development, kept costs and time down. Carefully Defining the business objectives controlled change management played its part, with a well AB InBev was clear about what it wanted to achieve, consistently thought-out and executed education program for users. A “train communicating with its various business units and working to the trainer” approach made AB InBev self-sufficient for the future. sustainable standards. Fast responses to queries, regular and “Users have responded well and find the solution intuitive; they’re accurate reporting, easy access to historical information and a able to respond to queries faster than before the solution went scope for future growth were the clear objectives, and potential live. They now feel they can trust the information presented, and solutions would have to be carefully considered. the reporting capabilities have significantly sped up their work,” Existing work practices involved numerous shared network drives, added Jezsoviczky. a multiplicity of email communications and invoices being scanned Realizing the benefits and archived differently in each country, so AB InBev moved to With Belgium and Luxembourg now fully live and 160,000 invoic- central scanning in Budapest. Initially a low-tech approach, with es processed annually, benefits are already being realized. Query no Optical Character Recognition (OCR) of invoices, information handling is more efficient and information in SAP is much more from scanned invoice was manually entered into SAP, a process accurate due to improvements delivered by automatic invoice prone to human error. information capture through OCR. This in turn aids the automa- The search for a better solution tion of invoice matching, further reducing the effect of human error. To ascertain the suitability of a technical solution and the ability Audit and compliance concerns have been addressed, with a full of an implementation partner, AB InBev set criteria to measure audit trail of who did what. Automation and workflow processing potential suppliers. Functionality, usability and integration to SAP have reduced the time it takes to process every invoice, meaning were the most important factors. A number of solutions were AB InBev has a more accurate view of its current financial position evaluated, and the most suitable was deemed to be OpenText™ and can pay suppliers faster, benefitting from improved supplier Vendor Invoice Management for SAP® Solutions. relationships. Adam Jezsoviczky, business systems solutions manager, AB The overall business case for Vendor Invoice Management for ® InBev commented, “OpenText was able to meet the majority of SAP Solutions was based on a financial return. Softer, less our requirements, more than any other vendor evaluated, has a measureable benefits were a bonus. A 15 percent reduction user-friendly interface, and is tightly integrated to SAP ‘out of the in the number of full-time employees (FTEs) in the back office box’. The ability to implement the OpenText solution, without the has allowed resources to be reallocated elsewhere. This alone need for a costly integration, was attractive to us.” provides an annual savings in excess of €100,000. With a technical solution now selected, AB InBev chose Dela- The project has already been extended into the Netherlands, ware Consulting as its local partner for the implementation. An where an additional 120,000 invoices are processed annually, SAP Competence Partner of OpenText, Delaware Consulting has with similar FTE reductions of 15 percent. extensive experience with SAP and OpenText. Future expansion and plans Involving the stakeholders With the successes achieved, plans are underway to roll out the From the outset, AB InBev involved representatives from across solution to other countries including France, Germany and Russia. the organization that would be affected by the solution. The initial Others, such as Canada and Ukraine, are expected to follow soon solution was deployed in Belgium and Luxembourg, and repre- after. Over the next year, approximately 500,000 additional invoic- sentatives from IT, Finance, Accounts Payable, HR (for internal es will be handled, and the following year, more than 1,000,000 communication support) and Procurement were brought together invoices are expected, further improving efficiency and compli- to define and assist implementation. ance and delivering on-going cost reductions. “Involving all those who would be affected meant everyone had a “Overall, the project has met with universally positive reactions. voice and was represented,” said the implementation lead, Chris- We’re pleased with the results delivered to date and the future tophe Derdeyn, business systems solutions manager at AB InBev. developments planned by OpenText. With the support and assis- “We felt this was key for the overall success of the project. The tance that Delaware provides us, we’re confident that usage will continue to grow, with maybe one day every AB InBev country operation using the solution”, concluded Derdeyn. www.opentext.com/contact Copyright ©2018 Open Text. OpenText is a trademark or registered trademark of Open Text. The list of trademarks is not exhaustive of other trademarks. Registered trademarks, product names, company names, brands and service names mentioned herein are property of Open Text. All rights reserved. For more information, visit: http://www.opentext.com/2/global/site-copyright.html (01/2018)08841EN.