BusinessSOUTHSIDE Exchange

A Daily Journal Publication SUMMER 2020

YOUNG PROFESSIONALS EDITION Moving on up Young professionals make their marks on

local companies

PERMIT NO. 220 NO. PERMIT

GREENFIELD, IN GREENFIELD,

STANDARD PRESORTED The A-team

Nationally recognized for putting patient safety first.

Keeping our patients safe comes first, which is why we’ve been awarded another “A” Leapfrog Hospital Safety Grade. Thanks to every team member who continues to make Johnson Memorial Health one of the safest hospitals in the nation.

The Leapfrog Hospital Safety Grade is an elite designation from The Leapfrog Group, a national, independent watchdog that sets JohnsonMemorial.org the highest standards for patient safety in the United States.

Great care starts here. DJ-35042523 BusinessSOUTHSIDE Exchange summer 2020 I volume 18 I number 2

networking in franklin

COPYRIGHT © Daily Journal, 2020 All rights reserved. People on the Move SUBSCRIPTIONS 4 10 southside business exchange is published quarterly by the Daily Journal. The magazine is mailed at no charge to businesses throughout greater Johnson County. 7 Corporate Chatter To subscribe, send your name and address to: Daily Journal, P.O. Box 699, Franklin, IN 46131 10 Young Professionals Email: [email protected]

EDITOR: Amy may 736-2726 [email protected] 21 Liz Reyer Column ADVERTISING: Chris Cosner 736-2750 [email protected] GRAPHIC DESIGN: aNNA pERLICH The pandemic and Amazon [email protected] 22 POSTMASTER Send address changes to: Daily Journal, P.O. Box 699, Franklin, IN 46131 24 Is Zoom safe to use? 28 Ribbon Cuttings Southside Business Exchange is published quarterly and direct mailed on the final day of February (Spring), May (Summer), On the cover August (Fall) and November (Winter). Cory and Erin O’Sullivan are the Deadlines for editorial content are the first of the month in which the magazine is mailed. owners of Electric Key Records in downtown Franklin. PHOTOs by mark freeland

Southside Business Exchange | summer 2020 3 of the trail through Rocky Hollow at categories: excellence in execution, Turkey Run State Park and the outstanding leadership, excellence design of trails for the Bradt Farm at in partnership, outstanding team Versailles State Park, in addition to a impact and distinguished People variety of other projects and achievement. administrative duties. n Kerry Skurka, a on the n Franklin College registered nurse at professor Casey J. Franciscan Health, move Hayes has been was honored as a selected as the Health Care Hero. Her People making news recipient of the leadership as a nurse on the southside Fulbright-Botstiber navigator in the Award in Austrian/ cardio-oncology kerry skurka American Studies. program, her casey j. hayes This achievement compassionate care marks only the fourth for patients and the inspiration she time a Franklin College faculty brings to her colleagues at n Todd Durell has member has been named a Franciscan Health has been joined the Center for Fulbright scholar. recognized by the Indianapolis Global Impact as the Business Journal’s 2020 Health Care Hayes, associate professor of music, organization’s new Hero Awards. She was named top A.J. Thurston Chair of Music, music executive director. honoree in the non-physician department chair and director of The nonprofit category at the publication’s recent choral activities, is among an elite organization is based breakfast and ceremony honoring group of U.S. citizens who will teach, todd durell in Franklin. Durell will finalists. lead all aspects of the conduct research, and/or provide organization, including strategic expertise abroad for the 2020-21 This annual program recognizes planning, fundraising and academic year through the Fulbright individuals and organizations in the overseeing nearly 30 staff members U.S. Scholar Program. The recipients health care industry who make in the U.S. and Cambodia. are chosen based on academic and significant strides improving the professional achievement, as well as health and well-being of the n Dr. Karsten a record of service and leadership in community. Fryburg has become their fields of research. the latest recipient of An Indianapolis resident, Skurka’s the Franciscan Health Hayes’ research will be at The advocacy also has propelled her to Healing Hands Award. Austrian Academy of Sciences in work on behalf of the American He has practiced with Vienna, where he will be based College of Cardiology to educate Franciscan Physician during his four months in the Capitol Hill lawmakers about cardio- Network Neuroscience program. His research topic is “Rosa oncology and to lobby for improved karsten fryburg Specialists since Wien” (Pink Vienna) and focuses on insurance coverage for patients. the historic role that Vienna played 2007, and both staff n The Franklin College Office of for Weimar Germany’s displaced and patients nominated him for the Diversity & Inclusion announced the LGBT community, as seen through recognition. recipients of its annual Women of the eyes of cabaret artist Paul Distinction Awards in celebration of n Mike List of Trafalgar was O’Montis during the rise of the National Women’s History Month. recognized with the Tulip Tree National Socialists. Hayes will teach The announcement marks the fifth Award, the highest honor the Indiana a course on early LGBT civil rights in year the college has celebrated Department of Natural Resources America and Austria. Division of State Parks bestows upon women who have achieved, overcome and blazed a trail for other an individual. n John Hudock of Franklin has been women through their professional The DNR Division of State Parks recognized by leadership, volunteer efforts and recently honored volunteers, OneAmerica as an civic and campus involvement. partners and employees for their ASPIRE honoree as a Each year, members of the Franklin commitment to conserve, manage result of his service on College community are invited to and interpret resources while behalf of the life submit nominations to honor women creating memorable experiences. insurance, retirement in each of the four categories: john hudock and employee List’s work as a landscape planner students, alumni, faculty/staff and benefits organization. includes campgrounds, trails, community members. The nominees playgrounds and picnic areas. In ASPIRE awards honor individual are then judged by a panel and a 2019, he coordinated the restoration associates for exemplary work in five winner is selected in each category.

4 Southside Business Exchange | summer 2020 DJ-35038397 Southside Business Exchange Exchange Business Southside | summer 2020 2020 |summer 5 and sold them at cost, but once the Development; and Sara Kinder, idea caught on she began selling counselor in the Campus Life “Love More” signs, stickers and counseling center. T-shirts for a profit and donating the Community funds to various charities, such as People member: Susan KIC-IT, Habitat for Humanity of Crisafulli of Franklin. Johnson County and Gleaners Food on the One of Crisafulli’s Bank of Indianapolis. She has also nominators referred motivated women by giving them a to her as “a light for move voice through her local political countless women, not campaign for City Council. While People making news only on campus, but she ultimately did not win the seat susan crisafulli also in the on the southside on the council, she did win the community.” Crisafulli support of many in the community. is an associate professor and past Davis is one of the co-founders of chairwoman of the English People for a Progressive Franklin, a department at Franklin College. In group started by Franklin women addition to working full time, she who want to gain equality and All nominees received a certificate spends countless hours serving her respect in local government. and a Women of Distinction leather community by establishing and portfolio, while the winners were Fellow alumnae nominees: Alexis running a nonprofit, the Imagination honored with a plaque. Beed, teacher in the Greenwood Library of Johnson County, that School Corp.; Tina Jobe-Gross, provides free books to children each Terri Roberts-Leonard, director of chief financial officer for Franklin month. She also serves as a troop the Office of Diversity & Inclusion Community Schools; Emily Pierce leader for Girl Scouts, dedicating and organizer of the event, of Shelbyville, Girls Inc. in Franklin; time and effort in shaping the announced the awards via social Sara Smith-Robbins of leadership and independence skills media. Listed below are the winners Bloomington, director of Emerging of many young women. Crisafulli is in each category: Technologies at Kelley Executive also the membership/volunteer Student: Samantha Partners and marketing faculty at coordinator for the board of directors Loyd, daughter of the Kelley School of Business. of Friends of the Library, which Jessica McIntosh of supports the Johnson County Public Faculty/staff: Mary Indianapolis. Loyd Library system. Johnston, of Franklin, excels as a leader in is the assistant Fellow community member the classroom and athletic director and nominees: LeShon Gray, has held many head volleyball coach instructional designer at IngenioRx; leadership positions samantha loyd at Franklin College. In Michelle Waugh Dahl, founder of on campus, including her nomination it was Michelle’s Little Free Pantry. official mentor of the stated: “Mary Launch program, a member of mary johnston n Dr. Naveed Aslam Johnston is always Student Congress, a member of the Rana has joined eager to help serve in Black Student Union and a Franciscan Physician campus-wide initiatives meant to volunteer in Religious Life. Network Oncology & support the health and overall Hematology Fellow student nominees: Kinsley wellness of all students. She shows Specialists. He joins Castro, daughter of Cameron up and is present and supportive, a team of physicians Crocker and Jon Douglas of Franklin; which is huge. She is also committed and advanced Maya McCloud, daughter of Damon to fundraising so that no student has naveed aslam practice providers and Amy McCloud of Kokomo. to “pay to play,” which uplifts women rana who care for patients and girls from all socioeconomic Alumna: Erin Davis backgrounds.” Johnston also serves at Franciscan Health Cancer Center of Franklin. A 2004 on the college’s President’s Council in Indianapolis, Columbus, Franklin, graduate of Franklin for Diversity and Inclusion and Mooresville and Rushville. College, Davis has directs volleyball camps for the motivated others in He specializes in treating lung, community during the summer. various ways. Several gastrointestinal and breast cancers years ago she began Fellow faculty/staff nominees and is board-certified in hematology the “Love More” included Allison Fetter-Harrott of and oncology. He most recently erin davis project to combat Indianapolis, associate professor of was on staff with Kent Hospital in messages of hate political science; Andrea Gash, Warwick, Rhode Island, where he that she was seeing around the assistant director of annual giving was chief of the division of community. She printed yard signs and special projects in the Office of hematology/oncology.

6 Southside Business Exchange | summer 2020 Companies Corporate making news on chatter the southside

IU Credit Union receives Best maintaining a campus tree advisory Bratina, director of the Family Birth Places to Work award committee, developing a campus Center at Franciscan Health IU Credit Union has been named as tree care plan, having a campus tree Indianapolis, noted that the one of the Best Places to Work in program with dedicated annual designation also requires a high level Indiana. This is the 15th year for the expenditures, planning an Arbor Day of quality improvement and annual program created by the observance and conducting a education of all members of the Indiana Chamber of Commerce and student service-learning project. hospital team. Best Companies Group. Kiwanis donates to local Franciscan Health Indianapolis is the To determine the Best Places to YMCA, family of fallen officer first hospital in south Indianapolis to Work in Indiana, companies from Perry Kiwanis Co-President Dale complete the designation process as across the state entered a two-part Nordholt recently presented a check a Level III. survey process. The first aspect to John Schwentker, executive Bank donates to charities consisted of evaluating each director of the Baxter YMCA. The amid COVID-19 pandemic nominated company’s workplace donation will help enable southside Horizon Bank pledged $250,000 in policies, practices, philosophy, families with financial needs to use aid for those affected by the COVID- systems and demographics. The “Y” services and programs. Baxter 19 pandemic. Funds were allocated second part consisted of an partners with Kiwanis to host the across several not-for-profit groups employee survey to measure the Kiwanis/Riley Hospital Bicycle Safety that are working to assist affected employee experience. Program. Also, Baxter hosts the individuals in communities in Indiana club’s concession stand during and Michigan. Crane Credit Union ends spring and fall youth athletic league 2019 with record highs games. This is one of the club’s The bank’s donations are supporting Crane Credit Union reported strong fundraisers held to support various local area United Ways, food banks results last year. Membership community organizations, including and those that provide rental increased over 6 percent to 52,796 Hunger Inc., Riley Hospital for assistance. members. Also credit union assets Children and college scholarships. increased over 5 percent from the College to receive previous year. The club also recently donated $250 $1 million estate gift to the family of Breann Leath, an Franklin College has been Franklin College again Indianapolis Metropolitan Police designated to receive a $1 million named Tree Campus Department officer who died in the revocable estate gift from Dr. Michael Franklin College has earned a Tree line of duty on April 9. W. O’Dell, a 1981 graduate of the Campus USA recognition for the college and a current member of its seventh consecutive year by the Franciscan Health Indianapolis board of trustees. Arbor Day Foundation for its birth center earns designation commitment to effective urban forest The Indiana State Department of O’Dell is a professor of clinical management. The college is one of Health has announced Obstetric and rehabilitation medicine at Weill Cornell 10 institutions in Indiana to earn the Neonatal Level III certification of Medical College of Cornell University. distinction. Franciscan Health Indianapolis, He is nationally recognized for his clinical expertise, education and signifying the steps that the hospital Tree Campus USA is a national research in the area of neurological has taken to provide specialty care program created in 2008 by the rehabilitation in people with stroke, to patients with more complex Arbor Day Foundation to honor multiple sclerosis, traumatic brain maternal and fetal conditions and colleges and universities for injury and neurological tumors, among complications. promoting healthy trees and others. He earned his bachelor’s engaging students in the spirit of Requirements include 24-hour, degree in biology and chemistry from conservation. Franklin College in-house availability of a Franklin College and his medical achieved the recognition by meeting neonatologist and obstetrician, along degree in 1985 from Indiana Tree Campus USA’s five standards: with other support services. Angela University School of Medicine.

Southside Business Exchange | summer 2020 7 Companies Corporate making news on chatter the southside

O’Dell’s estate gift is designated to #GivetoGRIZ, on April 16. The result consistent with many other national further the sciences at Franklin was the most successful one-day quality awards, including Magnet College. giving event to date for the college. Recognition and the Malcolm Baldrige National Quality Award. Perry Township schools honored The college raised a total of as distinguished district $247,971, surpassing a goal of Kiwanis donates to Changing The Indiana Department of Education $150,000. Meeting the initial goal Footprints organization has announced the recipient of the unlocked over $50,000 from the Perry Kiwanis has donated $500 per 2019-2020 Title III Distinguished college’s challengers, who pledged year for the next two years to Indiana School District Award. Perry money toward the challenge goals for Changing Footprints, which collects Township Schools was chosen for this specific event. Donations reflect new and gently used shoes and demonstrating a commitment to an increase of 50 percent compared distributes them to needy people. English Learner success through to last year. The total number of The organization serves the strategic programming, rigorous donors for the day was 1,086, an southside community with large instruction, inclusive school culture increase of 7.3 percent from last year and beneficial partnerships with and surpassing the goal of 1,000. giveaways of shoes in Whiteland in families and the community. October, the south side in November, The money raised during this one- along with back-to-school giveaways Perry Township Schools was selected day giving event goes toward the in Perry Township. after a review of English Learner Franklin Fund to help provide tuition performance data from all public assistance for Franklin College Perry Kiwanis also helps support school districts and charter schools, students. Nearly 100 percent of various community organizations, followed by a two-part interview Franklin College students receive including Hunger Inc., Riley Hospital process, including an on-site visit. some form of financial aid, many of for Children and college whom would not otherwise be able to scholarships. Two nonprofits honored by afford a college education. The funds White River Rotary Club Farm Bureau issues premium will also help cover unexpected refunds due to pandemic Greenwood White River Rotary Club expenses associated with the need Indiana Farm Bureau Insurance will announced its 2020 Impact Awards, to make alternate learning a reality provide clients premium refunds of which are given to Johnson County due to the COVID-19 pandemic. This $20 per eligible vehicle insured due nonprofit organizations that impact includes a web-based conferencing to fewer cars on the road during the community by providing services system, increased access to an pandemic-driven, stay-at-home that make the county a better place online platform for course instruction, to live. This year’s recipients are additional cleaning supplies and orders. The premium refunds will be Johnson County Senior Services and anticipated costs associated with the distributed to clients automatically by The Refuge. basic needs of the students. check or EFT, depending upon how they currently make payments; no The Rotary Club raises funds through Franciscan Health Adult ICU additional action is necessary. sponsored community service Receives Beacon Award This action comes after Indiana projects and is made up of local The Adult Intensive Care Unit team at Department of Insurance announced business and professional leaders Franciscan Health Indianapolis has a 60-day moratorium on insurance who want to use their talents and earned the American Association of policy cancellations for nonpayment resources to help the community. Critical Care Nurses Silver Beacon of premium and assessment of late Award for Excellence. Franklin College’s #GIVETOGRIZ fees for any policyholder in Indiana. campaign raises $247,000 This three-year award recognizes the Indiana Farm Bureau Insurance Franklin College students, high level of care and quality of work implemented premium due date employees, alumni, trustees and environment of this hospital unit’s extensions from March 19 to May 18 friends came through during the staff. Units that achieve the Beacon for clients experiencing hardship as college’s eighth annual giving day, Award standards also meet criteria a result of COVID-19.

8 Southside Business Exchange | summer 2020 NOW MORE THAN EVER, FRANCISCAN HEALTH IS INSPIRED BY THE WORDS OF OUR NAMESAKE.

START BY DOING WHAT IS NECESSARY THEN WHAT IS POSSIBLE AND SUDDENLY YOU ARE DOING THE IMPOSSIBLE ST. FRANCIS OF ASSISI

We’re inspired by all of us, showing each other compassion when we’ve needed it most. We’re inspired by doctors, nurses, teachers, moms and dads, business owners, grocery store employees working together for the greater good and a better tomorrow.

FranciscanHealth.org/CovidAware

HOSP032420EN9 DJ-35034084

Southside Business Exchange | summer 2020 9 moving on up YOUNG PROFESSIONALS EDITION

Broadening Franklin Chamber focus of Commerce Story By Jenn Willhite | Photos submitted strives to include younger generation of professionals

10 Southside Business Exchange | summer 2020 college, and in the years following, your core group has splintered off. Such was the case with my son, whose friends all moved back home following graduation.” Twenty-five-year-old Will Endris is a sales associate with Leugers Insurance Group in downtown Franklin. Endris says when he graduated from Indiana University in 2017 with a degree in advertising, he viewed the chamber as an essential part of the professional strides he planned to take. “I’m from around here and thought that hopping into the business world, it will be a piece of cake because I am in the busi- ness world and know a lot of people in this area,” he says. “But I found out that wasn’t really true and struggled for the first year or two and then found value in the cham- ber, going to events and seeing people con- sistently and making those connections.” Endris met Chambers and was later asked to come aboard as a member of the chamber’s Ambassadors program, which helps promote the organization and its role in the community. It wasn’t too much later that the Franklin YP networking When Rosie Chambers took on the role of group was established. The group’s events, executive director for the Franklin Cham- which are held quarterly at various local ber of Commerce, she had a vision. businesses, generally draw a crowd of In an effort to make the chamber more more than 30 people. accessible and relevant to all ages, she Chamber committee members agreed launched the Franklin Young Professionals upfront that as part of their continued Network in 2019. effort to change the face of the chamber Chambers says she was inspired by her to one that is more inclusive to profes- 22-year-old son, Matthew, who was fresh sionals of all ages, they raised the YP out of college and working for Eli Lilly group’s age limit to include individuals up and Co. Floundering in a sea of more than to 40, Chambers says, to help serve that 45,000 fellow employees, he expressed population, let them know the power of frustration and feelings of isolation as his the chamber and its connections, and to Pictured: A Young work environment was a stark contrast to anchor them in the community. WProfessionals Net- his collegiate ties and experience. Chambers recalls Endris attended the working event hosted “The Young Professionals group is for by Franklin Chamber first YP meeting, and like so many others, of Commerce was at people like him who are seeking that sense he spoke of the professional issues he was Shale Creek Winery in of community,” the 55-year-old Cham- having and expressed appreciation for the Franklin. bers says. “When you first graduate from YP organization and what it was offering.

Southside Business Exchange | summer 2020 11 There are a variety of issues young “I think they are a bit more timid, be frustrated if you are two to three professionals face in the workplace, as far as what I’ve seen, to get out months in and are wondering, why Chambers says, and for older gener- there and network and ask for help,” aren’t people calling me? It takes ations it is difficult to come to terms she says. “Whereas, I think those t i m e .” with how vastly things have changed. who are a little older and more Chambers says those who are inter- “One of the benefits the young peo- experienced are more comfortable ested in joining the group don’t even ple have is they can multitask like no with networking and asking for have to live in or have a business in one’s business,” Chambers says. “They references.” Franklin. The group is for profession- may be looking at their phones, but Those who are new to the profes- ally minded individuals to establish they are more engaged than most sional networking scene may easily meaningful professional connections people in the room. Just because they get discouraged, Endris cautions, in the community, she says. aren’t making eye contact doesn’t but they shouldn’t be, as establishing Looking to the future, Chambers is mean they aren’t engaged.” connections and reaping those bene- hopeful the organization continues Bridgette Hardamon joined fits takes time. to grow and thrive. And, with that Franklin’s YP networking group Endris acknowledges there are growth, maybe the perceived face of when it launched, she says, and it has many unknowns young professionals the chamber will transition from one certainly helped her professionally. face as they enter the work force, for the older generation to one that “It’s just been a great way for me to especially since some businesses like is supportive of every generation, she meet others who I may not meet on tradition, and new perspectives aren’t says. an everyday basis,” the 26-year-old always valued or welcome. And when “I want to create awareness for that Hardamon says. “You never know young people feel as if they aren’t generation of under 40s, and it isn’t when that might be something that being heard, it leaves a lot of unan- all millennials; it is for everyone to helps in my daily work or some way swered questions, he says. understand what a chamber of com- I can use them for a reference or help If there is one piece of advice he merce is and what it does,” Chambers them in their work.” would give to other young profes- says. “It helps the chamber to not be She says one issue she believes sionals, it is to have patience. a stodgy organization. It makes sure young people continue to face is a “It takes time to build relationships, we are aware of the upcoming leaders sense of apprehension that accompa- so be consistent, go to events and talk in the community, so we are ready to nies inexperience. to the same people,” he says. “Don’t meet everyone’s needs.”

12 Southside Business Exchange | summer 2020 DJ-35035186 Southside Business Exchange Exchange Business Southside | summer 2020 2020 |summer 13 13 moving on up YOUNG PROFESSIONALS EDITION

Ellen Fredbeck- Ramirez Age: 30 Hometown: Franklin Education: Franklin Community High School; bachelor’s degree from the University of Colorado; J.D. from Indiana University Maurer School of Law Company and job title: Associate attorney at Deppe Fredbeck & Yount

One of the perks of practicing in a some- Describe your typical workday: First, And what worries you about the future? what small town is I am not pigeonholed scan my inbox for any questions I worry that in the future, new technol- into one uber-specialized practice area. or issues that need my immediate ogy will fundamentally change the way My main focus areas are serving individ- attention and take care of those; next that legal services are given. Change ual clients with estate planning (every- work on drafting the most challeng- is, of course, inevitable; what concerns thing from wills, to special needs trusts, ing document on my desk at the me is the potential for those changes to long-term care planning) and helping moment — whether it be a trust, a to chip away at the most rewarding to advise municipal and corporate clients contract or something to be filed in or interesting aspects of my job. For on day-to-day legal issues. We also pro- court. Then I may have individual example, right now we are able to have vide several other services that intersect client meetings or brainstorming a client-centered practice where we can with our focus areas, for instance guard- sessions with the other attorneys in focus on an individual client’s goals, ianships and real estate matters. our firm, legal research, a blog post worries and problems. I would hate to write or any combination of those. to have to switch to a high-volume What attracted you to this particular career At the end of the day, if I have the practice where the human element is field? Sometime during college I realized time and mental energy, I catch up not there or not the same. that I was just about equal parts analytical on continuing education materials. and creative. I thought that combination Where do you see yourself 10 years There is always something changing from now? would make me a viable candidate for law In terms of my career, I in the law or a new tip or trick to be see myself as a partner in this firm school and that law school would be an learned. avenue that would allow me to help people. while also making time to continue to As a young professional, why are you volunteer in the community. What is your proudest moment at your job? At optimistic about the future? I am Family: Husband, Juan; parents, Eric and the risk of sounding completely cliché, for optimistic about the future because Jan; sibling, Doug; grandfather, Mel. me it’s the little things, whether it be easing I know that by maintaining a posi- someone’s worries about the future by for- tive outlook and strong work ethic, Hobbies, interests, what you do for fun: mulating a plan or working out a solution to surrounding myself with good people Dancing with Juan, reading, playing a current problem. I also like the (somewhat and keeping my faith, I will be fine. frisbee with our dog, listening to and rare) times that I get to tell people that they I can’t always choose my circum- playing music, and gardening. Also trav- don’t have a legal problem after all. Those stances, but I can choose how I eling and going on hikes, but of course little wins are what keep me going. respond to them. not during the health emergency!

14 Southside Business Exchange | summer 2020 moving on up YOUNG PROFESSIONALS EDITION

Jessica Giles

Age: 23 Hometown: Franklin Education: Franklin Community High School; Indiana University — Bloomington

Company and job title: Executive director for Discover Downtown Franklin

What attracted you to this particular first event, amidst the chaos, you don’t think that will deviate in the career field? I am passionate about take two minutes to look around and years to come. my hometown and the individu- truly see the joy on people’s faces.” als who work so tirelessly to make And what worries you about the it special. This includes our local I think that those two minutes of future? Honestly, the unknown. business owners, government em- appreciation will be my proudest The current crisis of COVID-19 has ployees, fellow non-profit organiza- moment. shown me how quickly one’s entire tions and many others. I want the life can change. I hope, if anything, Describe your typical workday: upcoming generations to walk down My the pandemic brings us closer (fig- Jefferson Street and say, “Wow, am I workday is usually a mix between uratively, of course) so that we are lucky to live here.” Just as I do, every being at my desk to make calls/send better prepared for storms ahead. day. emails and going to various meet- ings. It is kind of the best of both Where do you see yourself 10 years What is your proudest moment at your worlds. Being away from my desk from now? I see myself sitting in job? Is it weird to say that I feel as if allows me to clear my headspace and front of a fireplace, reading a book I haven’t experienced my proudest make concrete goals for when I re- from Wild Geese Bookshop, drink- moment yet but have a strong sense turn. I am lucky enough to have the ing a cup of coffee with my husband. of what that moment will be? majority of meetings within walking Maybe later that day (still 10 years distance, as well. from now) I’ll have plans to go on Let me explain. I haven’t had the a bike ride with my parents or meet As a young professional, why are opportunity to run one of the some of my friends at the Willard. you optimistic about the future? I’m events before. Discover Downtown Possibly even a couple of kids. Evan optimistic about the future because I Franklin has five major events on and I have a lot of loved ones close am beginning to see this steady shift an annual basis: Strawberries on by, so Franklin seems like a great toward shopping local and being the Square, Hops & Vines, Ethos place to raise a family. Celebration of the Arts, The Holiday part of a community (specifically for Lighting and our Farmers Market. recent college graduates and young Family: Husband, Evan Giles; par- families). There is a certain, distinct ents, Jim and Beth Admire This is going to sound like a detour, sense of passion when you are work- so hang in there. My first day on the ing to improve something as dear to Hobbies, interests, what you do for job, Tara Payne, the city of Franklin’s you as a hometown. It’s wonderful fun: Reading, playing volleyball, director of public relations, said to to see multiple generations of people crafting, vintage shopping, being me, “Make sure that during your striving for a common goal, and I with family and friends.

Southside Business Exchange | summer 2020 15 moving on up YOUNG PROFESSIONALS EDITION

Cory O’Sullivan

Age: 39 Hometown: Franklin Education: Franklin Community High School; some college Company and job title: Electric Key Records (co- owner); Dowel Pro LLC (owner)

What attracted you to this particular career field? I’ve worked in many fields. I’ve worked in con- struction, factory work, retail, I was even a car salesman for a year, but I was never happy working for someone else’s vision. The same thing applied to college. I’ve always had a hard time with structure. When the focus is supposed to be on one thing, my attention usually veers off into the weeds. Being a business owner gives me some of that freedom. When questions arise, it’s worth exploring them. That’s the attraction. I can put on many hats. I have a loose schedule, but usually if I find myself burned out on a certain aspect, I can shift gears and work a different job for a week. It keeps a kind of flow state that benefits any business.

I started Dowel back in 2013. We are a utility an antique mall and just dig the place for good vinyl. contractor. It’s very mechanical and technical, but it Eventually we had a collection of several thousand doesn’t leave a lot of room for creativity. That’s where records. Physical media for music is the whole pack- the Electric Key Records comes in. My wife and I age. The art, the poetry, the music. It’s the trifecta, and met playing music in a local band. Needless to say, there is no better format than vinyl for all three. music has played a huge role in our relationship. What is your proudest moment at your job? We have a couple of listening areas in our shop. You can grab When we discussed starting a business together, a record off the shelf and put it on one of our turn- a record shop was a no-brainer. We got back into tables. Anytime a family comes in with a little one vinyl about a decade or more ago. We both had a and the kid picks a record, puts it on the turntable, record collection as kids. Then we both had a huge then listens. It’s amazing. Kids are so used to pressing CD collection as teenagers and young adults, but a button and everything is done behind the scenes, CDs started getting phased out 10 to 15 years ago, but when they see the mechanics of something, new and we were left with a void. We both loved going doors open. to music stores to find new stuff, but they were going away. Until we started seeing vinyl at antique Describe your typical workday: Before the social dis- stores. It kind of became our weekly date. We’d hit tancing, we get up at around 6 a.m. to get the grade

16 Southside Business Exchange | summer 2020 school kids on the bus. I start work suddenly there was internet. I’ve seen oldest son is 10, and our youngest with Dowel Pro. Which means I get both sides in my youth, and I’m very son is 2. the workflow for the day or week excited about how that perspective is started. At least once a week I’m up on very important in today’s economy. The Important life influence: I think my 86th Street meeting with Vectren. No appreciation of the handcrafted, local grandfather is the one responsible for matter what, I have to be back home by products is just as important as conve- my career direction. When I was 23, 10:45 so that Erin can get to the record nience online. Many doors are open. he and I started R&S Products doing the same contract work that Dowel shop to open. From 11 to 3, I’m taking And what worries you about the care of our 2-year-old son. Then in Pro does. My grandfather was a total future? Inevitably there’s a changing the afternoon, Erin and I switch at the tinkerer. He would tear anything me- of the guard. It’s unavoidable, and chanical apart to fix it; in the process shop, and I close Electric Key at 7 or 8 very few people can keep their finger depending on the time of year. he would draw every component and on that pulse during the change. I how it fits together in his notebooks. may love what I’m doing, but that After I get home, I have dinner and If this taught me anything, it’s that doesn’t mean enough people will care start working on paperwork of all nothing is too daunting of a task if you enough to allow it to be a career. kinds for both businesses. That usu- take extreme care in note taking and to ally wraps up somewhere between 9 Where do you see yourself 10 years know how you got to where you are. and 10:30. And Erin and I take turns from now? Some form of manufactur- Hobbies, interests, what you do for putting the 2-year-old to bed. So ing. My interests are mechanical and fun: I’ve played drums for roughly 25 that’s usually sprinkled in. creative. Building something unique years, although I haven’t had much from the ground up is the link be- As a young professional, why are you op- tween those two states of mind. I see time to do that for the past couple of timistic about the future? I see a world Electric Key Records as an umbrella years. Nowadays I’m usually doing where Main Street is just as diverse store for many interesting items. some sort of graphic work or product and appreciated as a connected world design. That may seem like work for through the internet. I grew up in that Family: My wife Erin and I have three some people, but that’s what I do to weird time with no internet and then children. Our daughter is 12. Our unwind.

Erin Cataldi is the Adult & Teen Services Librarian at the Clark Pleasant Branch of Johnson County Public Library. She received her Bachelor’s Degree in History from Franklin College and her Masters of Library Science Degree from Indiana University. In addition to providing reference service to JCPL patrons, Erin conducts library Erin Cataldi Adult & Teen programs and outreach for middle schoolers, high Services Librarian schoolers, adults and seniors.

Erin combines a lifelong love of books and reading with community-focused library service. Some of the popular programs she has created or co-created include the popular “Stout Stories” book discussion, which she has helped lead at microbreweries and other restaurants around Johnson County for many years, and JCPL’s rst Local Author Fair. She has partnered with the Johnson County Museum of History, Leadership Johnson County, Indiana Humanities, and other leading community organizations on innovative programming both inside and outside the library. Erin is also a graduate of the Indiana Library Leadership Academy, an adjunct lecturer at IUPUI, and writes book reviews for both Library Journal and South Magazine.

Erin lives in downtown Franklin in a house full of books and cats. Her crowning achievements were being featured on the cover of the book “This is What a Librarian Looks Like” by Kyle Cassidy, and having her Harry Potter memorabilia on display at the Johnson County Museum of History. DJ-35043119

Southside Business Exchange | summer 2020 17 moving on up YOUNG PROFESSIONALS EDITION

Erin O’Sullivan Age: 37 Hometown: Indianapolis Education: Franklin Central High School, Empire Beauty School Company and job title: Co-owner, Electric Key Records

What attracted you to this particular career field? I have always had a love for music. It has always played a role in my life. Cory and I met playing in a band together almost 20 years ago. Our mutual love of music is what started all of this. I have also always had a dream of having my own little shop. It was the perfect opportunity to combine those two things and bring something different to the town of Franklin. ing afloat right now because of the online orders we are What is your proudest moment at your job? My proud- getting, which is great, but only time will tell if that will est moment would have to be when a young person be enough or how long this will go on for. But we can comes in and purchases their first album at our store. only hope for the best and continue to put work into I feel that is something they will always remember. I our store and make it a place for people to escape their love being part of that experience. daily stresses. Music is pretty powerful like that.

Describe your typical workday: My workday consists Where do you see yourself 10 years from now? In 10 years of opening the store, putting new inventory orders I see the store as having a larger inventory and having together, cleaning and pricing used albums until more vintage audio equipment. I see us hopefully being my husband and I switch places in the afternoon. a destination record store that people will want to travel We trade shifts every day to balance out our roles at to. I would love to have local music, which is something home with our three kids. we are currently working on. Having a small staff would be great. Personally, I would love to use our store to bet- As a young professional, why are you optimistic about ter the community in some way, although I’m not sure the future? I am optimistic for the future because we what that looks like right now. I love to give back. I see have so many goals and ideas we always plan toward. that happening. The community around here has been We feel we have a lot to offer our community and all so great at showing us love and support, so I would love of the record collectors and music lovers out there. to give that back in return. Our passion for music and our store doesn’t stop. It’s that drive that we feel keeps the store interesting. In Family: We have three kids, ages 2, 10 and 12, who turn, we hope that it is a place where people want to keep me pretty busy. be and will continue to patronize even if the times ahead get pretty tough. Hobbies, interests, what you do for fun: Between run- ning a small business and managing a family, I spend And what worries you about the future? I am a little most of my free time working on our old house here worried about what will happen after this pandemic. It in downtown Franklin. For fun, we go see live shows is a tough time to have a small business. We are stay- whenever we can.

18 Southside Business Exchange | summer 2020 moving on up YOUNG PROFESSIONALS EDITION

Alexandria Wheeler Age: 25 Hometown: Greenwood Education: Center Grove (’13), Hanover College (’17) Company and job title: Aspire Economic Devel- opment + Chamber Alliance, investor development director

What attracted you to this particular career field? I that has not known a world without it, I am grateful was fortunate enough that I had early exposure to the for the opportunities that it can provide. However, it chamber world and loved the possibility of meeting can be isolating, decrease social skills or time spent new people and businesses while supporting the com- with loved ones. I think something my generation can munity I lived in. do is continue to promote balance between knowing when to plug in and knowing when to unplug. What is your proudest moment at your job? It is hard to narrow it done to one. It has been an accumulation of Where do you see yourself 10 years from now? I see my successful firsts. First member join, hosting a success- family and I living and working in Johnson County. ful meeting, first project lead. I guess proving that you When we both graduated from college we wanted to do not have to have the “perfect” background, such as move as far away from our childhood home as possi- having a degree in business, to be successful at some- ble. But we slowly realized we loved being in Johnson thing. If you really want something, you will learn, County. Not only is it familiar, but it is growing and ask questions, find mentors and make it work. developing quickly. It had the aspects we were looking for in a new town, close to the city, rural farm life and Describe your typical workday: No day is the same, a family atmosphere. which I love. My day can consist of meeting new busi- ness owners in the community, attending different Family: Husband, Ben Wheeler, a registered nurse; and programs, meeting with current community leaders dogs, Swanson and Blanton (aka Tiny Dog) or working in the office. There is really no standard routine; it varies with the needs of the community. Hobbies, interests, what you do for fun: I love to spend time outdoors. If that is hiking with Ben at a state As a young professional, why are you optimistic about park, going for walks with our dogs, visiting beer the future? It is hard to pick one. There are so many gardens, doing a 5K fun run with my dad, or simply great opportunities that will be available to current sitting out in the sun with my mom, it is extremely and future generations. Just to name a few: connec- relaxing. tivity, increased collaboration, technology, resources and greater acceptance of those that are different than Another hobby is cooking. I love to make new recipes yourself. and try things outside of my comfort zone. The sim- plicity of mixing together ingredients and knowing And what worries you about the future? Technology (hopefully!) that you will get an amazing meal is can be a double-sided sword. As part of a generation comforting.

Southside Business Exchange | summer 2020 19 moving on up YOUNG PROFESSIONALS EDITION

Bradley Nesses Age: 29 Hometown: Greenwood Education: Community High School; IUPUI with a Bachelor of Social Science in secondary education social studies Company and job title: Paul’s Glass, director of sales

What attracted you to this particular As a young professional, why are you the opportunity to try. Some busi- career field? Growing up I had only a optimistic about the future? I’m opti- nesses have became clever to help stay small interest in the family business. mistic due to our ability to diversify open. I have seen DIY art kits and fun Always had been around, learning and overcome challenges of any size. family activities from some of great when I can. In college I would come Our world is changing much quicker local stores. Another great idea could in on my summers. I was attracted with new technologies and innova- be sharing an uplifting review of the to the building process. Windows tions. Our parents did it in ’08, and experience you had using their service and doors get overlooked but one of we will do it in 2020. or product. We are all in this together. the important parts of any home or And what worries you about the future? building process. Everyone wants to Where do you see yourself 10 years Before the recent events following pay less money in their energy bills from now? As far as myself with Paul’s Covid-19, I was concerned with the and have a good-looking home. Glass ... I see myself bringing us to way small business has been per- the next level to be top-of-mind What is your proudest moment at your ceived. Many small businesses offer further than what my father had put job? Not a particular moment that much more than the expensive adver- us. We continue to grow each and comes out. Meeting with clients, spend- tisements from the big box stores. The every year. Outside of the business, I ing hours on education and assistance seriousness of the Covid-19 situation see myself spending more time with in the design process for their dream has really opened the eyes of many. I family, as I am already doing. My wife home. Enjoy seeing this beautiful home cannot stress enough how important and I have plans to have a larger fam- being built with your products and community is at any point of time. ily. I see myself making more time to suggestions. The clients are more than However, now small businesses need travel and see distant relatives. Mak- thrilled. I am proud to be a part of that. our customers more than ever before. ing quality time with family every I am worried of how long and how day, not once in a while. Describe your typical workday: many of other local businesses can Hardest question you could ask! No hold out. If you have the ability to help Family: Wife, Nancy, and I both such thing as typical workday in my a neighbor, a friend/family member graduates of Greenwood Community field. Some days I am waking up or a local business, please do so no High School. We have one daughter. at 5 a.m. to deliver a truckload of matter how small the gesture may I grew up and continue to live and product hours away. Then driving on be. It could be as simple as picking work in Greenwood. the other side of the state measuring up groceries or giving a phone call for the next project. Other days I am to a neighbor that does not get any Hobbies, interests, what you do for stuck in an office, going over prints visitors due to Covid. For a business, fun: I have an interest in classic cars. and quoting for our contractors and purchase a gift card, have a family Enjoy going to swap meets and car builders. Always something different fun movie night and order out from shows. I also like to travel domesti- each and every day. restaurant you may love or haven’t had cally and abroad.

20 Southside Business Exchange | summer 2020 QUESTION & ANSWER

Selling a wide range of By Liz Reyer Star Tribune (Minneapolis)

execs on your Liz Reyer is a credentialed coach with more than 20 years of business experience. Her company, Reyer Coaching & Consulting, offers services strategic idea for organizations of all sizes. Submit questions or comments about this column at www.deliverchange.com/coachscorner or email her at [email protected].

In order to move an important strategic By the way, if you don’t have connections across the initiative forward, I need to get several company you can consult, this should be a red flag for key people on board. They all have very you. Especially in a role like yours, you can’t afford to be Q different responsibilities and agendas, isolated. More on this in a future column. and I don’t have any direct authority. With your preparation complete, arrange time to speak Given the challenges posed by the pan- with each of them as a “fact finding” discussion about the demic, how should I proceed? initiative. Your goal is to ensure you understand the bene- —Monique, 49, director of strategic planning fits they need and the problems they would anticipate. You will be testing your assumptions about their point of view Strange though it may sound, in this and gaining information. situation you need to do exactly what you You will also be able to demonstrate your familiarity would do under normal circumstances. with their needs. There’s nothing as reassuring as knowing A COVID-19 doesn’t change things that your interests are being taken into account. This step alone much. will help build buy in. First, figure out what they want. Each of Find out what their “must haves” are and the types of them, individually. Their roles and responsibilities will compromises they would make, if needed. affect their view, and so will their temperaments. Make sure you are considering all of the important You probably have leadership from widely different stakeholders. There’s nothing like having a forgotten per- domains — operations, finance, sales, marketing, and so son swoop in; it can wreak havoc on a productive process. forth. Each one will define benefits and risks through the At the same time, don’t err on the side of excessive con- lens of their area of influence. sensus building. You will never move forward. This creates your opportunity. It may be hard to get time with them, especially if they When you’re talking to the chief marketing officer, think are busy with pandemic-related business issues (I guess it like a CMO. Learn enough about marketing to antici- does have some effect). pate the questions your CMO will have. Be able to bring Ask for a short meeting and go in very prepared. In- forward benefits they may not have thought of. And even clude a plan for follow up and get agreement that you can more importantly, prepare your thoughts on how risks move forward using e-mail and messaging. This will have could be mitigated. to take the place of any potential hallway conversations Perhaps you don’t work closely with some of these folks. you might have been able to engineer if you are in the It’s time to bring in your internal network. Check in with same office. trusted colleagues across these teams. They will be a good This process, though labor-intensive, will build cham- source of advice on how to best position the initiative, pions and allies. They will help with holdouts, and your pain points that it may address, and concerns their leader- leadership skills will also be on full display through these ship may have. efforts.

Southside Business Exchange | summer 2020 21 Pandemic brings fortunes to Amazon — and headaches too

By ANNE D’INNOCENZIO and ALEXANDRA OLSON | AP Retail Writers | PHOTOS FROM ADOBE STOCK

Amazon has spent years honing contagion while on the job. zon is also hiring 175,000 more the business of packing, ship- The company’s website hit workers at a time when many ping and delivering millions of 2.54 billion visitors for the entire businesses have cut back and are products to doorsteps around month of March, according to seeking federal aid. the world. online research company Com- At the same time, Amazon’s Now it has a captive audience. score. That marks a 65% jump vast empire is showing cracks. With much of the globe in from the same period last year. Deliveries that used to take just various stages of a lockdown Discounters like Walmart and hours to arrive can instead take because of the coronavirus Dollar General that sell essential weeks or even months. High de- pandemic, the world’s largest products have seen their shares mand items like toilet paper and online retailer has become a soar 8% and 15% respectively. paper towels are frustratingly out lifeline to many shoppers. But it But Amazon has been a stand- of stock. is also grappling with delivery out, with its stock up 22% so far Probably the biggest issue delays and mounting complaints this year. That’s in contrast to the facing the $1.1 trillion company »from workers who worry about S&P, which has slid 11%. Ama- is persistent complaints by ware-

22 Southside Business Exchange | summer 2020 house workers of grueling It also allowed any worker from Amazon in early March closed because of lockdowns. hours of backbreaking work who felt unsafe to stay home but now struggles to get a Aaron Krahling, whose with little protection against without pay through April, window for grocery delivery vitamin store in Waldorf, catching the coronavirus. A while offering a $2 hourly pay from Whole Foods, which Maryland, has been shuttered growing number of infections bump for those who stay on Amazon acquired two years since mid-March, has been has increased pressure on the the job. ago. able to pay the rent for his company to take steps that Amazon also says it’s Amazon accounts for about business and other bills be- could further slow down op- developing an internal lab 40% of online sales in the cause of income he’s received erations, including shutting that could potentially provide U.S., according to eMarketer, from selling home accessories down some of its warehouses coronavirus tests for all em- an online research firm. It on Amazon. and easing productivity ployees, even those without has developed fierce loyalty “Everything would have quotas. symptoms. among its more than 110 come down to a screeching “Amazon has gone from a It’s unclear how many of million U.S. Prime members, halt,” Krahling said. “It’s nice-to-have to a necessity,” Amazon’s workers are staying who pay $129 a year to get helped me cover all overhead said Jon Reily of Isobar, a home without pay or how practically anything shipped without freaking out.” global digital agency. “It’s many have been put into iso- to them in up to two days. Craig Johnson, president of becoming a public utility lation because of contact with That accounts for half of retail consultancy Consumer like the electric company infected workers. But em- American households. Many Growth Partners, says Ama- or the water company. But ployees at some warehouses experts believes Amazon is zon has a “high class problem” they’re putting pressure on say absences are common. only picking up more sub- considering how many other workers. And workers are Guiselle Diaz, 23, said she scribers during the pandemic stores have gone dark. s c are d .” has not reported to her job at and expect its dominance to “Given all that is going on, The most dramatic fallout the Staten Island warehouse grow further. they have done remarkably came in France when a court for weeks because she worries The company is also well,” Johnson said. “Yes, ordered Amazon to stop her asthma makes her vul- providing essential cash flow there are glitches. But there delivering non-essential nerable and she fears passing to third-party sellers who’ve are glitches all over. We have products for a month while the virus to her 81-year-old seen their physical stores never been through this.” it works out better worker grandmother, who lives with safety measures. An appeals her. court upheld the ruling, “A lot of people are afraid, although it expanded the and a lot of people have con- number of products the com- ditions that stop them from pany is allowed sell. Amazon going,” Diaz said. responded by closing all its Amazon’s competitors have French warehouses, saying it faced similar challenges with is too complicated to separate delays, product scarcity and out its activities. worker discontent. Walmart Sabrina Straessle MarketingDirector Small groups of workers faced calls to step up safety 80 E. Je erson St. have staged walkouts at measures after two workers Franklin, IN 46131 Amazon warehouses in New from the same store con- 317-376-1702 York, Chicago and Detroit, tracted the virus and died. [email protected] demanding that the facilities Some workers at grocery be closed for deep cleaning delivery services Instacart Sabrina Straessle became the Marketing and Advertising Director after workers there tested and Shipt, which is owned by at Mutual Savings Bank in September of 2019. For 130 years, Mutual positive for the virus. Ken- Target, have walked off their Savings Bank has been the cornerstone of the Johnson County tucky’s governor ordered a jobs to demand greater safe- Community. They have the tools and resources to help you build or buy a home, start a business, or accomplish any goal you may have. Mutual warehouse in Shepherdsville guards against the virus. Savings Bank has branch locations in places familiar to you such as closed for several days after Many shoppers have been Franklin, Trafalgar, Nineveh, and Greenwood! workers there got infected. forgiving of Amazon, in large Sabrina graduated from Depauw University in May of 2019 and has Amazon has refused to part because there are few worked in Promotions and Marketing at a radio station in Indianapolis say how many workers have better alternatives for getting before and after graduating. She has traveled many places in Europe fallen ill. It says it has stepped essentials online. including Amsterdam, Spain, Morocco, Greece and Italy where she up protection measures, “That’s the only place you either studied Spanish or focused on volunteer work. Sabrina has since ramping up cleaning, imple- can shop for most everything been using her Spanish in her free time. menting temperature checks, you need,” said Marlina Fol, Sabrina resides in Greenwood with her boyfriend, Geovanni. She enjoys racing to distribute masks, a caregiver in Manhattan, doing house projects and playing with her dogs, Bob and Parker! staggering shifts and spread- who said she was able to buy Sabrina loves spending time with family and friends at restaurants, ing out tables in break rooms. masks and hand sanitizer wineries or while simply relaxing at home. Sabrina is proud to work and live in such a safe and beautiful community. DJ-35042809

Southside Business Exchange | summer 2020 23 24 Southside Business Exchange | summer 2020 Is zoom safe? Here’s what you need to know about the videoconferencing service story By Suhauna Hussain | Los Angeles Times (TNS) | photo by adobe stock

Zoom, a videoconferencing released report after report on service created for corporate newly discovered vulnerabilities webinars and meetings, has grown including leaked emails and bugs into something more amid the that might have allowed hackers coronavirus outbreak. to access webcams. With the number of daily users Earlier this month, Google exploding from 10 million to 200 warned employees not to use million from December to March, Zoom’s desktop application on it has become a forum for nearly their work computers “due to pri- every kind of social function, vacy and security vulnerabilities.” including happy hours, yoga SpaceX, the U.S. Senate and New sessions, school classes, funerals York City’s school district have as well as Passover, Easter and enacted similar restrictions. Ramadan rituals. If you’re among the tens of mil- »But no sooner had many tried lions of people who have become Zoom for the first time than they regular Zoom users in recent began to hear reasons they might weeks, you may be wondering what want to stay away. all this means for you. Here’s a Trolls have crashed meetings, primer on some of the notable pri- flashing porn or racist slurs on vacy and security lapses and how to screens. Security researchers keep your calls and data safe.

Southside Business Exchange | summer 2020 25 Questions about zoom

» Is Zoom sending my data to Facebook? » Are Zoom calls encrypted, and does that matter? A Vice investigation showed that Zoom’s app for iPhones sent data about users’ devices to Facebook, Zoom marketed its communications as protected including about users who did not have Facebook by end-to-end encryption, which makes it, in effect, accounts. The company was hit with at least two impossible for anyone, including the company itself, lawsuits in federal court, one by a California resident to spy on them. Recently, however, the Intercept re- who alleges Zoom violated the state’s new Con- vealed Zoom has been using a different type of en- sumer Privacy Act by disclosing information to Face- cryption, called transport encryption, which enables book without providing consumers with adequate the company to decode the content of calls. notice or the ability to opt out. That means the company could hypothetically be Zoom Chief Executive Eric Yuan said in a blog post susceptible to pressure from government authorities March 27 that the company removed code that sent to disclose communications, said Bill Marczak, a fel- user data to Facebook in an updated version of the low at the Citizen Lab and a postdoctoral researcher iOS app. The company updated its privacy policy at UC Berkeley. March 29 after a swell of concern from users. That doesn’t make those calls uniquely vulnerable, “I think Zoom wasn’t completely honest,” Electronic however. Cellphone calls and Skype calls on de- Frontier Foundation senior technologist Bill Bud- fault settings, for example, aren’t encrypted end ington said. “I think they are going through a lot of to end either, and it’s unlikely the average person growing pains.” would need this type of security. But reporters or dissidents under oppressive regimes, government » How else might my information have officials discussing classified information or big been compromised? companies that want to keep their business strate- Reports of Zoom’s vulnerabilities predate the coro- gies confidential might want to use a more secure navirus crisis. Last July, security researcher Jona- platform, Budington said. than Leitschuh exposed a flaw that allowed hackers What information does Zoom give my to take over Mac webcams through the app. The » boss or co-workers? company fixed the problem after a public interest research center filed a complaint with the Federal If you’ve been part of a long, boring webinar, you Trade Commission. perhaps thought there would be no harm in check- ing your email or your Facebook feed to pass the Thousands of personal Zoom videos were left view- time. So many were alarmed at the revelation of an able on the open web, including one-on-one therapy “attention tracking” feature that allowed the meeting sessions, telehealth calls, and elementary school host to see when participants clicked away from the classes, the Washington Post reported. People’s active Zoom window for more than 30 seconds. The names, phone numbers and intimate conversations company announced it had removed the feature in were revealed, and children’s faces and voices were an April 2 blog post. exposed. That’s not the only way hosts can gather informa- Experts say the company now seems to be making tion on attendees. They can also record audio and more serious efforts to identify and quickly patch video from meetings and save a record of group vulnerabilities. It formed an advisory council of chats. Some Zoom users were surprised to learn that chief security officers from other companies and if they use a tool that allows them to save the chat hired Alex Stamos, Facebook’s former chief security log from a call on their local devices — which many officer, as an adviser. “That’s a lot of money being use as a way to document meeting minutes — that thrown at the problem to improve security. That is record will include private chats they’ve sent in addi- not insubstantial,” said Leitschuh, who discovered tion to messages the group has sent. the Mac camera vulnerability last year.

26 Southside Business Exchange | summer 2020 » What is ‘Zoombombing’? » What are some steps I can take to make Zoom safer to use? Because Zoom is so easy to use, it has also been easy for people to exploit the app to sow mischief Be careful about how you share meeting IDs. Don’t or chaos. “Zoombombing” is when uninvited par- post them publicly. ticipants interrupt or derail a meeting. Sometimes it’s harmless trolling, but often it rises to the level of Generate a new ID for every meeting you launch us- harassment. ing the options panel, instead of using your personal meeting ID. That way, if someone gets hold of your As colleges and school districts transitioned to online personal ID, future meetings won’t be disrupted by meetings, they reported getting Zoombombed with Zoombombers. racist taunts and pornographic images. Berkeley High School students in California were in the middle You can toggle settings to ensure meeting partici- of a video conference when a man joined the Zoom pants need a password to access the meeting, which meeting, exposed himself and shouted obscenities, will further protect from disruption. the San Jose Mercury News reported. Enable Zoom’s “Waiting Room” feature, which lets The New York Times found scores of accounts on meeting hosts keep would-be participants in a digital Instagram and on Reddit and 4Chan message boards queue until they approve them to join the session. where users coordinated to share meeting passwords Zoom enabled the Waiting Room feature by default, and derail Zoom meetings. requiring additional password settings for free users. Zoom has a guide to the feature on its website. Zoom’s default setting allowed anyone to join video calls if they had the meeting ID, which is a number 9 You can switch off a host of features that could to 11 digits long. These meeting IDs are easy to guess be abused, if needed, including private chats, file — with an automated tool (called “war-dialing”), one transfers and custom backgrounds. The annotation could access thousands of meetings within a day by feature, for example, could allow trolls to draw offen- simply making a lot of guesses. sive shapes. You can also toggle the “allow removed participants to rejoin” option. Zoom has a guide to » What are some alternative platforms? host controls on its website. Signal and WhatsApp communications are encrypted Keep your desktop app up to date, so that any end to end. WhatsApp allows encrypted calls with patches Zoom makes to security vulnerabilities are as many as four people. This is a suitable option for added to your device. highly sensitive conversations. If you want to be extra careful, use Zoom only on a There are also other video chatting services, such mobile device, such as an iPad or an Android phone, as Skype, Google Hangouts, Webex from Cisco, and because these versions go through review in the app FaceTime on Apple devices. Microsoft also offers stores. powerful web, audio and video conferencing tools through its Microsoft Teams platform. » The bottom line The reality is you can’t see your friends, your class- mates and maybe your co-workers right now. You can’t eat at restaurants and you definitely can’t go to bars. Zoom is one of the platforms people have ubiquitously adopted to replace these in-person interactions amid the coronavirus outbreak. And it works relatively well.

It’s OK to use Zoom, experts say. Just be thoughtful about what you’re using it for and observe a few precautions.

Southside Business Exchange | summer 2020 27 Ribbon Cuttings aspiire Economic development + Chamber Alliance

Nothing Bundt Cakes, 3113 W. Smith Valley Road, Greenwood, cel- ebrated its grand opening Feb. 27.

Realty ONE Group Dream, 1102 E. Stop 11 Road, Suite 100, Indianapolis, celebrated its grand opening March 5.

Ribbon Cuttings Franklin chamber of commerce

Edward Jones » Investments, office of Dusty Heuchan, 600 Ironwood Drive, Franklin, celebrated its grand opening on March 4.

The expansion of Johnson and Shelby County VASIA was celebrated with a ribbon-cutting ceremony on Feb. 20. Volunteer Ad- vocates for Seniors and Incapacitated Adults is located in the Johnson County Courthouse in Franklin.

28 Southside Business Exchange | summer 2020 Southside snapshot

The Franklin Chamber of Commerce announced its 2020 Ambassadors. The Ambassador Program supports the goals and objectives of the Franklin chamber in the areas of membership retention, Austin Smythe recruitment and community representation. Broker/Owner 2020 Franklin Chamber Ambassadors are: 317-412-3612 » [email protected] • Ashley Auld, Bargersville Wellness • Chris Beil, First Merchants Bank • Amber Coryell, Indiana Members Credit Union Raised in a “Real Estate family” Austin immersed himself learning the business from the ground up directly out of college, where he graduated • Will Endris, Leugers Insurance Group from Indiana University with a Bachelor’s Degree in Science with a minor in small business and entrepreneurship. Austin looks at each piece of real • Qaia Fitzpatrick, Radwell International estate as a new and exciting experience for his clients and enjoys helping to navigate those families into making decisions that will ultimately have a • Kelsey Hardman, Daily Journal positive e ect on their lives. Buying a home is an important decision and one that could be the single • Eric Leugers, The Elevator biggest investment of their life, and choosing the right Realtor is a key aspect of the entire buying & selling process. Austin is successful in buying • Kristen Loy, Firestorm Restoration and selling real estate for his clients because he o ers integrity, honesty, knowledge, and top notch customer service to his clients which never • Andy Moorman, NSK Precision America goes out of style. Whether your buying, selling, or investing Austin’s expertise can assist with all of your real estate needs! • Lezlie Richards, TeamLogic IT Smythe & Co. Real Estate has 11 Agents, 2 Assistants and O ces in Franklin • Erin Ricke, Express Employment Professionals and Columbus. Smythe & Co. is a boutique real estate company that is proud to be locally owned, providing personal and professional service while obtaining proven results! Professional Memberships include: MIBOR, National Association of Realtors, Indiana Association of Realtors, IREIBA, and IU Alumni Association, founding member of 50 Men Who Care of Johnson County, Also a member of Harvest Bible Chapel Church, and Hillview Country Club DJ-35042015

Southside Business Exchange | summer 2020 29 World working from home gets a glimpse of virtual future

By Enda Curran | Bloomberg News (TNS) | PHOTOS FROM ADOBE STOCK

The lockdown gripping much of the world economy has spurred a real- time stress test of the long-heralded digital future. Virtual brown bag lunches have re- placed office gatherings; schools have rushed out internet-based learning; the International Monetary Fund held its spring meetings online; and the U.S. Supreme Court for the first time heard arguments by telephone and allowed live audio broadcasts. Virus lockdowns have seen millions lose their jobs as waiters, flight atten- dants, Pilates instructors and other »service providers are shuttered. That means sustaining those sectors that can function online has never been more opt to work remotely once the vesting in better technology and home more important for a global economy lockdowns ease. office set-ups, said Satish Shankar, facing one of its darkest periods since Cheaper internet connectivity has regional managing partner of Bain & the Great Depression. enabled explosive growth in online Co. Asia-Pacific. Gauging the exact size of the dig- tools, allowing many white collar roles “We are poised for a dramatic ital economy isn’t easy: The United to be done at home and keeping man- wanton increase of the digitalization Nations Conference on Trade and De- agers and business owners in touch of our economies,” he said. velopment estimates a range of 4.5% with their staff. Viewed through metrics such as to 15.5% of global gross domestic Users of Microsoft Teams soared online government services, fiber product. While that varies by country, to a new daily record of 2.7 billion internet connection and the share of it’s clear the companies and nations meeting minutes in one day, a 200% people who already work from home, that can migrate the most commerce increase from 900 million on March Scandinavian nations score highly in online will go some way to cushioning 16, the company said on April 9. Even terms of online readiness. In tech-rich the damage. amid security concerns, Zoom has economies such as Japan and South “The futurists are going to have gone from being used by 10 million Korea, the sectors most impacted a field day,” said Mark Herlach an office workers a day to more than 200 international lawyer at Eversheds can’t readily switch to a remote stance, million people. Sutherland LLP in Washington, D.C. according to London-based HSBC “It will change the way we build our “‘Zooming’ has become a new verb,” economist James Pomeroy. cities, the way we move around in said Michael Bowes, a barrister and Ed Yardeni, who coined the term those cities and that in turn changes joint head of Outer Temple Chambers “bond vigilantes” in the 1980s, our energy use. A whole series of in London. He and his colleagues hold dedicated a recent research note to knock-on effects are coming.” a “Virtual Tea Zoom Group” at 4 p.m. clients on how he has adjusted to a Herlach — who has had to steer every Wednesday, where everyone world of meetings and cocktails over negotiations between clients and brings their own tea and cake for a video link during what he calls the government from his home and has general chat about non-work issues. great virus crisis, or GVC. used video happy hours and dinner Already, some companies have an “Technology has become a GVC parties to stay in touch with col- eye on how they’ll change operations staple, right up there with food and leagues and friends — is positive on even when the virus dissipates. Some toilet paper,” wrote the president and the experience so far, but worries are looking at cutting expensive travel chief investment strategist of Yardeni about a lingering sense of isolation if and real estate budgets in favor of in- Research Inc.

30 Southside Business Exchange | summer 2020 SPRING 2020

Indy’s southside magazine

Just Causes Lori Torres safeguards integrity of state government

Indy’s southside magazine FALL 2019 Indy’s southside magazine WINTER 2019-20

TRENDS Classically Blue TRAVEL Floral Getaways / TASTE Small Plates / Force Spring >> for 2020 good On Bridal boutique Guard owner Jessica Marty Umbarger, Limeberry shines retired general, in sickness and shifts focus to in health family agribusiness

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