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APRIL–JUNE 2007 COURSE CATALOG

NONPROFITS BUILD STRONG COMMUNITIES... WE BUILD STRONG NONPROFITS.

THE BAYER CENTER FOR NONPROFIT MANAGEMENT AT ROBERT MORRIS UNIVERSITY A MESSAGE FROM THE EXECUTIVE DIRECTOR The newspaper headline read, “Nonprofits Less Effective … Spending More on Overhead, Less on Mission.” And you could hear a collective shudder go through the populace and checkbooks snapping shut! Charity Navigator had spoken – Pittsburgh’s nonprofit organizations are less effective than those in 25 other cities. In using the 990 form for its analysis, Charity Navigator is passing judgment on the nation’s nonprofits – and urging donors to make giving decisions based on their formula. But is the 990 a true record of expenses in nonprofits? When the Bayer Center released its Wage and Benefit Survey in January, we hosted a session with Kennard Wing, a consultant who worked on a national project examining overhead costs of nonprofits. Ken’s groups looked at 228,000 990 forms to see how various groups in all stages of development, with all budget sizes and all types of causes, reported their use of dollars from all revenue sources. This well-respected study showed that in many cases, nonprofits showed little to no management and general or fundraising expenses at all. Those agencies must have looked particularly appealing to Charity Navigator! There is currently no standard for reporting nonprofit management and fundraising expenses. Individual groups and their auditors have to make their own decisions about how best to allocate their expenses. And for agencies that lack detailed time sheets, the true picture of overhead versus program/mission-related activities remains quite elusive. I would argue, unlike the headline cited above, that the divide is not between overhead and mission. In many agencies, the problem is not that too much is spent on overhead – it’s that too little is invested in the health of the organization. Agencies are spending too little on salaries and benefits to assure that those who give their lives to the community can live with dignity and retire with security. Agencies are not investing in appropriate technology, and they lack marketing dollars to attract clients and donors. In nonprofits, we are always spending someone else’s money. And our investors have a right to expect a fair return on investment. But focusing a suspicious eye on overhead costs, as if to say nonprofits are cheating the public by treating themselves too well, is simply wrong- headed. Nonprofits sign up on a daily basis to right the wrongs of society. It is legitimate to assess progress on mission, but it is foolish to focus on keeping nonprofits poverty-stricken and then expect great things from fragile organizations. It is time for us to discuss the inherent contradiction in these two ideas. Let’s begin a conversation that is not suspicious, but that grows from shared values of community health. One that has respect for the enormity of the tasks undertaken, but is filled with vibrant hopes for a brighter future. Let’s be bold in our aspirations, but realistic in our assessment of capacity – and vow that it is everyone’s job to build stronger nonprofits who will help create a more just and equable community!

Peggy Morrison Outon Executive Director

Nonprofits build strong communities … We build strong nonprofits 1

TABLE OF CONTENTS

SUPERvisorESC PRESENTS Series: Teams and Dealing With Conflict ...... 3 Bring Your Own Budget ...... 3 HR Clinic ...... 3

FinanceFINANCE as a Second Language ...... 3

AskLAWLINKS an Attorney Clinic ...... 4 Risky Business: Managing Risk and Uncertainty in Nonprofit Organizations ...... 4

ExecutiveLEADERSHIP Breakfasts ...... 4 It’s Not Who You Know: It’s Finding Value in Your Networks ...... 4

MediaMARKETING Relations Basics ...... 5 Marketing Affinity Group ...... 5 Master Class With Gary Stern ...... 5

AccessTECHNOLOGY Queries A to Z ...... 5 Now What? A Clinic on Inherited Access Databases ...... 5 Dreamweaver Clinic ...... 6 Crunch the Numbers in Half the Time ...... 6 Windows Administration Basics ...... 6 Conducting Hardware and Software Inventory ...... 6 Website Planning for Everyone ...... 6 Beginning Web Design With Microsoft FrontPage ...... 7 Managing Your Volunteer Information With Microsoft Access ...... 7 Access Reports: Beyond the Wizard ...... 7 E-Strategy for Nonprofits ...... 7 One-on-One Computer Clinic ...... 8 Creating Effective Presentations With Microsoft PowerPoint ...... 8 Outlook Camp ...... 8 Access Camp: Managing Client Information With Microsoft Access ...... 8

IsWELLNESS Your “Give” Gone? Building Resiliency ...... 8

BagelsADDITIONAL and Bytes . . . . . PROGRAMS...... 9 First Fridays ...... 9 Build Your Organization’s Capacity With Interns! ...... 9

ExecutiveONGOING Service ACTIVITIESCorps ...... 9 LawLinks ...... 9 Master of Science in Nonprofit Management ...... 9 Technology Initiative ...... 9

INSTRUCTORS ...... 10 REGISTRATION INFORMATION ...... 12 REGISTRATION FORM ...... 13

THE BAYER CENTER FOR NONPROFIT MANAGEMENT

Since our establishment in 1999, the Bayer Center for Nonprofit Management at Robert Morris University has TheFUNDERS Bayer Center acknowledges with gratitude strived to provide the guidance, tools and information the catalytic support received from: necessary for nonprofit organizations to effectively fulfill their missions. The Bayer Center offers consulting Richard King Mellon Foundation services and non-credit classes in areas such as: The Bayer Foundation The Alcoa Foundation Board Governance The Buhl Foundation Business Planning The Forbes Funds of The Pittsburgh Foundation Collaborations and Mergers The Grable Foundation Database Development and Enhancement The Heinz Endowments Facilities Planning Horovitz, Rudoy & Roteman Financial Management Jewish Healthcare Foundation Fund Development The Laurel Foundation Human Resources Legal Issues and our generous individual supporters and the Organizational Effectiveness invaluable nonprofit organizations whom we serve Strategic Planning as clients and students! Technology Planning In partnership with the Robert Morris University School BOARD OF DIRECTORS of Business, the Bayer Center offers a master’s degree William S. Stein, Chair in nonprofit management. We also conduct research Doreen E. Boyce Buhl Foundation and provide information and referral to a broad range Gregory G. Dell’Omo Robert Morris University of resources. Carolyn Duronio Reed Smith LLP Judie Donaldson Grantmakers of Western Pennsylvania IfREQUESTING you are interested in learning SERVICES more about the Bayer Robert S. Foltz Goodwill Industries of Pittsburgh Center’s consulting services, please call 412-397-6814. (Retired) We’ll be happy to arrange for an initial conversation to Ronald R. Hoffman Alcoa (Retired) discuss how we might be of service. Scott Izzo Richard King Mellon Foundation Kathleen Kartsonas Hunter Associates Elaine Krasik Highmark Inc. PeggyBAYER Morrison OutonCENTER STAFF Executive Director Mark Lewis POISE Foundation Cindy Bahn ESC Program Director Peter Lucas Maya Design Group Carrie Bennett Financial Analyst Rebecca Lucore The Bayer Foundation Marcia Clark Consultant William J. Meyer United Way of Allegheny County Michele Cole Director of Nonprofit Mildred E. Morrison Allegheny County Department of Master’s Program Human Services – Aging Michelle David Marketing, Education Edward A. Nicholson Robert Morris University and Outreach Fellow Jack Owen Polito & Smock, P.C. Jeff Forster Director of Technology Services James A. Rudolph McKnight Development Company Jarrett Lambright Consulting and Robert J. Schuler Blue Cross of Western PA (Retired) Education Assistant Walter Smith Family Resources Scott Leff Director of Consulting Bonnie Westbrook VanKirk Media Networks/ Cindy Leonard Technology Services Analyst Time Inc. (Retired) Pamela Macklin NOVA Chemicals Fellow Michael Watson Richard King Mellon Foundation Abby Sandel Consultant Karen Farmer White WQED Multimedia Juliana Shayne NOVA Chemicals Fellow Laura Zinski Mon Valley Initiative Ivana Spehar Office Coordinator Yvonne Van Haitsma Consultant

It is the policy of Robert Morris University to provide equal opportunity in all educational programs and activities, admission of students and conditions of employment for all qualified individuals regardless of race, color, sex, religion, age, disability, national origin and/or sexual preference.

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HR Clinic SUPERvisorESC PRESENTS Series: Wednesday, June 27 • 90-minute sessions Teams and Dealing With Conflict by appointment Wednesdays, April 18, May 16 • 1–4:30 p.m. Thinking about making some changes to your Learn the tools necessary to manage and motivate employee evaluation process? Have a few job a staff. descriptions to update? Concerned that your Teams (April 18) maternity leave policy is out-of-date – and three In this session, you’ll learn to: of your staff are expecting? Make an appointment for the HR Clinic and discuss issues such as: • Understand the stages of team development • Updating HR policies • Identify the factors that lead to a team’s success • Structuring compensation and benefits • Develop successful team strategies • Designing meaningful performance appraisals • Managing employee relations Dealing With Conflict (May 16) In this session, you’ll: Clinics are open to any staff person charged with • Assess their personal approach to conflict HR duties at a nonprofit. Please bring the relevant materials – employee handbook, performance • Review factors that influence conflict appraisal forms, etc. – to your appointment. resolution • Learn an approach for managing conflict Instructor: Ray Frankoski, ESC Volunteer Location: Fourth floor conference room, • Discuss ways to apply the new approach Bayer Center for Nonprofit Management, Instructor: Juliana Shayne, Bayer Center 718 Fifth Avenue, downtown Pittsburgh Location: Room 308, RMU’s Center for Adult Fee: $25 and Continuing Education, 600 Fifth Avenue, downtown Pittsburgh FINANCE Fee: $50 per class Finance as a Second Language Wednesdays, May 9, 23 • 9 a.m.–noon Bring Your Own Budget In an era of increased scrutiny, understanding Tuesday, April 24 • 90-minute sessions your financial statements is vital. But there is by appointment more to financial management than the annual Bring your program or agency budget, and ESC audit. This class is designed for nonprofit volunteers will work with you one-on-one to executives and other staff with limited formal transform it from numbers on a page to a powerful training in accounting or financial management – management tool. Consultations will cover: but with responsibility to make sure that funds are properly recorded and spent. • Using Excel to streamline the annual budgeting process This two-class series will provide an understanding • Creating formulas to simplify your work of financial statements from the perspective of • Developing and testing scenarios based on effective evaluation, communication and decision- different revenue and expense projections making. Be prepared to apply what you learn to in-class simulations that let you show off your • Linking spreadsheets for complex or confidential newfound skills. And don’t worry if you’re calculations, like payroll number-phobic – this class isn’t about math, No knowledge of accounting is required, but it’s about concepts. familiarity with the items covered by the budget Instructors: Scott Leff, Bayer Center; and is essential! Guest Instructor Instructor: Robert Moll, ESC Volunteer Location: Room 308, RMU’s Center for Adult Location: Fourth floor conference room, and Continuing Education, 600 Fifth Avenue, Bayer Center for Nonprofit Management, downtown Pittsburgh 718 Fifth Avenue, downtown Pittsburgh Fee: $100 Fee: $25

LAWLINKS Risky Business: What you don’t know CAN hurt you! As a Managing Risk and Uncertainty nonprofit leader, you face decisions with a legal in Nonprofit Organizations dimension almost every day. And yet legal advice Thursday, April 19 • 9–11 a.m. can be expensive and intimidating. LawLinks bridges the gap by bringing the expertise of Nonprofit organizations are often confronted with talented attorneys to dedicated nonprofit leaders. a double-edged sword: To be successful, they must take risks; to be effective, they must manage risk. Ask an Attorney Clinic This class provides a framework for identifying your Wednesdays, April 4, May 2, June 6 • 6–8 p.m. nonprofit’s risks and determining how to protect its assets. An overview of the major categories Unsure about signing that lease? Baffled by the of financial risk (investment risk, fiduciary liability, language in your insurance policy? Concerned about theft of financial assets, fundraising risk and human resources practices? Then ask an attorney, accountability to various constituencies) is followed because what you don’t know CAN hurt you! by a discussion of risk financing and insurance buying for nonprofits, in conjunction with board LawLinks offers regular consultations for nonprofit and staff roles pursuant to these activities. leaders seeking legal guidance for their organizations. Clinics are held the first Wednesday Instructor: Cindy Bahn, Bayer Center evening of every month. The 45-minute one-on-one Location: Room 308, RMU’s Center for Adult meeting is an opportunity to: and Continuing Education, 600 Fifth Avenue, • Ask questions about legal language and terms downtown Pittsburgh Fee: $50 • Find out if your organization’s practices are compliant • Learn more about how to protect your nonprofit from lawsuits or simply agreeing to unfavorable ExecutiveLEADERSHIP Breakfasts terms Wednesdays, April 18, June 13 • 8–9:30 a.m. • Identify areas that require more thought or guidance Join the Bayer Center’s executive director to talk about breaking news – both hopeful and threatening There is a $50 fee for each consultation, and – that impacts our work in the community. pre-registration is required. For more information or to schedule an appointment, contact Cindy Instructor: Peggy Morrison Outon, Bayer Center Bahn at 412-397-4057 or [email protected]. Location: Rivers Club, One Oxford Centre, 301 Grant St., downtown Pittsburgh Instructor: Varies Fee: $25 Location: Fourth floor conference room, Bayer Center for Nonprofit Management, It’s Not Who You Know: 718 Fifth Avenue, downtown Pittsburgh It’s Finding Value in Your Networks Fee: $50 per consultation Wednesday, April 25 • 1–4:30 pm

This course is a primer on the work of several prominent specialists on social and professional networks, designed to help you to gain an understanding of the attributes of effective networks. You’ll learn the process of network development, while revealing your present awareness of your own networks and their status. The class includes case studies derived from participants’ own experience. You’ll also participate in the review and analysis of a case study of a successful Smart Community (a best practice network of innovation).

Instructor: Alex Lackner, Allegheny County Economic Development Location: Room 308, RMU’s Center for Adult and Continuing Education 600 Fifth Avenue, downtown Pittsburgh Fee: $50

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MediaMARKETING Relations Basics AccessTECHNOLOGY Queries A to Z Tuesday, April 10 • 9 a.m.–noon Wednesdays, April 11, 18, 25 • 1–4 p.m.

Learn what you always wanted to know but were Information that’s been entered in a database is afraid to do! We’ll discuss the purpose of media only as valuable as your ability to retrieve it relations, unpack the principles of working with usefully. This series will explain how to retrieve the media and take on a few “how to” exercises and manipulate information from single-record in class. You’ll leave with a good understanding of retrieval to aggregating data from multiple tables the nuts and bolts of defining an objective, crafting for complex analysis. The sessions will cover: key messages, preparing for media contact and querying in the form; the query grid; one-table following through. queries; selecting fields; ordering records; entering and bundling parameters; multi-table queries; table Instructor: Diane Wuycheck, Wuycheck relationships; finding and managing duplicates; Communications queries based on queries; cross tabs; calculation; Location: Room 308, RMU’s Center for Adult expressions; and manipulation queries. This and Continuing Education 600 Fifth Avenue, course is designed for intermediate to advanced downtown Pittsburgh users of Access. Fee: $50 Instructor: Nancy Marshall, ESC Volunteer Marketing Affinity Group Location: Fourth floor conference room, Fridays, April 13, May 11, June 8 • 9–10:30 a.m. Bayer Center for Nonprofit Management, 718 Fifth Avenue, downtown Pittsburgh An informal gathering for nonprofit staff charged Fee: $150 with promoting their organization’s efforts.

Instructor: Gloria Fuller, Hosanna House Now What? Location: Rotates to different nonprofit offices; A Clinic on Inherited Access Databases call for more information Thursday, April 12 • 45-minute sessions available Fee: Free, but please register from 9 a.m.–4:30 p.m. If you’re trying to make an Access database work Master Class With Gary Stern that you didn’t develop or that has grown beyond Tuesday, June 5 • 9 a.m.–4 p.m. its original scope and no longer meets your Join nonprofit marketing guru Gary Stern for a organization’s needs, this clinic will help you full-day intensive session on advanced marketing to understand the state and potential of your techniques! Participate in an in-depth nuanced customized database. Schedule time for an discussion on the marketing process, including the interactive mini-consult with our database guru. spirit of marketing, evaluation, marketing efforts Bring a copy of your database, and a Bayer and the development of marketing plans. Center consultant will: • Examine its structure and functionality Instructor: Gary Stern, Stern Consulting • Provide an impartial assessment International Location: Room 308, RMU’s Center for Adult • Recommend whether to proceed with the and Continuing Education 600 Fifth Avenue, existing database, start from scratch on a downtown Pittsburgh custom application or look for off-the-shelf Fee: $125 software to meet your needs • Build specific tracking or search capability into your database

Get your questions answered and plan for the future. Designed for intermediate to advanced Access users, information managers, administrative and program staff.

Instructor: Jeff Forster, Bayer Center Location: Fourth floor conference room, Bayer Center for Nonprofit Management, 718 Fifth Avenue, downtown Pittsburgh Fee: $35

Dreamweaver Clinic Conducting Hardware and Tuesday, April 17 • 45-minute sessions available Software Inventory from 9 a.m.–4:30 p.m. Monday, April 23 • 9 a.m.–12:30 p.m.

Do you use Macromedia Dreamweaver to design Is your server over here, that piece of software over or maintain your organization’s website? Perhaps there, the scanner over yonder and…where did you have a great idea that you aren’t sure how to that extra keyboard go anyway? If you need a implement, or maybe you’ve been assigned the system to help you centralize and track your web design "hat" and would like to learn to really organization’s hardware and software, we can help. leverage the power of Dreamweaver? Bring your problems and leave with working solutions! This course is designed for anyone responsible for or interested in organizing the hardware This clinic is designed for Dreamweaver users and/or software at his or her nonprofit. of all levels who have experience working with the software application. This is not a beginner's Instructor: Cindy Leonard, Bayer Center course; it is a problem-specific solution clinic. Location: Fourth floor conference room, Bayer Center for Nonprofit Management, Instructor: Cindy Leonard, Bayer Center 718 Fifth Avenue, downtown Pittsburgh Location: Fourth floor conference room, Fee: $50 Bayer Center for Nonprofit Management, 718 Fifth Avenue, downtown Pittsburgh Website Planning for Everyone Fee: $35 Friday, May 4 • 9 a.m.–12:30 p.m.

Crunch the Numbers in Half the Time An ounce of website planning is worth a pound Thursday, April 19 • 9 a.m.–12:30 p.m. of redesign down the road. Based on productivity guru David Allen’s technique of “natural planning,” This hands-on session will provide tips and tricks this course will teach you how to define your site’s for quickly turning raw data into meaningful purpose and parameters, envision outcomes, information for reports and analysis. Learn how to: brainstorm your site’s look and feel, organize your • Manipulate data to prepare it for analysis content, and create an action plan for when it’s • Examine the relationships between multiple time to build it. Interspersed with basic design data points principles, this course is an ideal starting point for complete beginners as well as those interested in • Convert raw data into ranges to create charts refining their existing sites. • Display data in a visually compelling manner Since these planning and design principles are This class teaches techniques in Microsoft Access independent of any website development tools, and Excel that can be used with data exported this class can be taken as a standalone or prior to from any database or spreadsheet software. a web editing software class such as Beginning Web Design With Microsoft FrontPage (page 7). Instructor: Jeff Forster, Bayer Center Location: Fourth floor conference room, Instructor: Cindy Leonard, Bayer Center Bayer Center for Nonprofit Management, Location: Fourth floor conference room, 718 Fifth Avenue, downtown Pittsburgh Bayer Center for Nonprofit Management, Fee: $50 718 Fifth Avenue, downtown Pittsburgh Fee: $50 Windows Administration Basics Friday, April 20 • 9 a.m.–12:30 p.m.

“Can you come and look at my computer?” If you are an accidental or full-time techie who hears these words frequently, this course if for you. Refine your troubleshooting techniques, learn to work with IT vendors effectively, and identify policies and procedures that make your job manageable (and your users’ lives easier).

Instructor: Cindy Leonard, Bayer Center Location: Fourth floor conference room, Bayer Center for Nonprofit Management, 718 Fifth Avenue, downtown Pittsburgh Fee: $50

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Beginning Web Design Access Reports: With Microsoft FrontPage Beyond the Wizard Mondays, May 7, 14 • 1–4:30 p.m. Tuesday, May 15 • 9 a.m.–noon

So you wanna be a web designer? Or perhaps First, you learned how to build a table. Then, you you've simply been given the task of creating or created a form for data entry and lookups. You’ve maintaining your organization's website? This mastered creating queries for data output. But class will give you the skills you need to create when it comes to formatting data for use in simple websites using Microsoft FrontPage web meeting or creating summary data to go along with editing software. the details, you export to Excel or Word. Sound familiar? If so, this hands-on course is for you. This is a beginner's class. Nonprofit staff with no previous web design experience (as well as web Learn how to: design staff with no FrontPage experience) are • Go beyond the Report Wizard to format welcome. Although not a prerequisite, participants your information legibly and attractively are encouraged to attend Website Planning for • Summarize for groups of records and for Everyone (page 6) before taking this course. a whole report Instructor: Cindy Leonard, Bayer Center • Manage reports in a user-friendly menu Location: Fourth floor conference room, Bayer Center for Nonprofit Management, This hands-on class is designed for intermediate 718 Fifth Avenue, downtown Pittsburgh to advanced users of Access. Fee: $100 Instructor: Jeff Forster, Bayer Center Location: Fourth floor conference room, Managing Your Volunteer Information Bayer Center for Nonprofit Management, With Microsoft Access 718 Fifth Avenue, downtown Pittsburgh Wednesday–Thursday, May 9–10 • 9 a.m.–4:30 p.m. Fee: $50 Many nonprofits would be unable to make the contributions they make to society without the E-Strategy for Nonprofits vital labor supplied by volunteers. But keeping Wednesday, May 16 • 9 a.m.–12:30 p.m. track of who your volunteers are and what they Whether you're looking to recruit volunteers or do can be a challenge. build your individual donations online, you need a This series explains how a well-structured Access clearly defined communications strategy and the database can help you get more out of your appropriate web and e-mail toolboxes. Learn what volunteers and tell the story of the community’s works, what doesn't and what's legal in the ever- involvement in your work in specific and compelling evolving world of the e-nonprofit. ways. You’ll build a database template to take with Instructor: Tim Sweet, Nauticom Internet Services you, and learn how to store information about your Location: Fourth floor conference room, volunteers’ skills, interests, family and employment. Bayer Center for Nonprofit Management, You’ll learn how to track their projects and hours, 718 Fifth Avenue, downtown Pittsburgh search their availability, and create mail merges, Fee: $50 rosters, time sheets and analytical reports.

This hands-on course covers general database theory and Microsoft Access, assuming no prior database knowledge. Designed for volunteer coordinators and those charged with tracking volunteer information.

Instructor: Jeff Forster, Bayer Center Location: Fourth floor conference room, Bayer Center for Nonprofit Management, 718 Fifth Avenue, downtown Pittsburgh Fee: $200

One-on-One Computer Clinic Access Camp: Wednesday, May 30 • 45-minute sessions Managing Client Information available from 9 a.m.–4:30 p.m. Using Microsoft Access Thursday–Friday, June 21–22 • 9 a.m.–4:30 p.m. Feel like you’re left behind by others who are “tech-savvy?” Confused by the jargon that gets This course is aimed at those charged with thrown around? In this training on basic computer maintaining program, demographic and service use, you will work one-on-one with an instructor delivery records. You’ll learn what relational to increase your computer skills and confidence. databases can do for your organization and take With a mix of what you would like to learn and a client management database template with you what you should know, this experience can include to implement immediately. Do all this and more simple computer functions, e-mail and the Internet in two days with a laid-back, summer feel: – you tell us what you want to focus on. • Record program enrollments and services delivered Instructor: Michelle David, Bayer Center • Store multiple outcome measurements Location: Fourth floor conference room, at flexible time intervals Bayer Center for Nonprofit Management, • Create rosters, discharge lists, mail merges and 718 Fifth Avenue, downtown Pittsburgh other documents vital to your clinical operation Fee: $35 • Arrange client records in household groups Creating Effective Presentations • Create automatically generated reports and With Microsoft PowerPoint queries for easy, dynamic analysis Friday, June 1 • 9 a.m.–12:30 p.m. This course assumes no prior database knowledge.

Remember, it’s not just what you say, but how you Instructor: Jeff Forster, Bayer Center say it. Learn to maximize Microsoft PowerPoint to Location: Fourth floor conference room, communicate effectively with constituencies in Bayer Center for Nonprofit Management, this hands-on learning lab. 718 Fifth Avenue, downtown Pittsburgh Fee: $200 Instructor: Jeff Forster, Bayer Center Location: Fourth floor conference room, Bayer Center for Nonprofit Management, IsWELLNESS Your “Give” Gone? Building Resiliency 718 Fifth Avenue, downtown Pittsburgh Tuesday, May 22 • 9 a.m.–12:30 p.m. Fee: $50 Often faced with limited resources and heavy Outlook Camp workloads, those in the caring professions are Thursday, June 14 • 9 a.m.–4:30 p.m. called on to give of themselves physically, emotionally, spiritually and financially. Little Unleash the full potential of Microsoft Outlook! wonder that fatigue and stress often result. Learn to use folders, categories, rules and the archive feature to help you sort past, present and Have you been giving so long you don’t even future messages. Learn to tailor the junk mail realize that you’re running on empty? Join us feature so you get the e-mail you want, but not for an informative and practical workshop on the e-mail you don’t. Understand the full potential recognizing stress, creating a balance and of Outlook’s contact management through grouping, developing coping strategies. You’ll share common categorizing and filtering. Explore the built-in HTML experiences, learn about the effects of stress, e-mail features and customize e-mail templates develop resiliency skills and understand the with signatures, headers and other features. Learn importance of supportive relationships. advanced featured such as recurring appointments, meeting invitations, and using categories and colors Instructor: Dave and Sue Stewart, to help you manage your time. The Caregivers Institute Location: Room 308, RMU’s Center for Adult This course is designed for users of Outlook who and Continuing Education 600 Fifth Avenue, want to learn its features more in-depth. downtown Pittsburgh Fee: $50 Instructor: Cindy Leonard, Bayer Center Location: Fourth floor conference room, Bayer Center for Nonprofit Management, 718 Fifth Avenue, downtown Pittsburgh Fee: $100

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BagelsADDITIONAL and Bytes PROGRAMS ExecutiveONGOING Service ACTIVITIES Corps (ESC) Wednesdays, April 4, May 2, June 6 • 8–9:30 a.m. ESC volunteers bring the best of business thinking Join other nonprofit techies (accidental, part to the nonprofit sector through consulting and and full time) as we discuss the opportunities executive coaching. For more information on and challenges of managing and maintaining volunteer opportunities or hiring ESC, please technology in your organization. call 412-397-4097.

Facilitator: Cindy Leonard, Bayer Center LawLinks Locations: April 4: Easter Seals, 2525 Railroad Nonprofits can access legal guidance on a variety Street, Pittsburgh; May 2, June 6: Rodef Shalom of management topics through LawLinks. Look for Congregation, 4905 Fifth Avenue, Pittsburgh our classes or our monthly Ask an Attorney clinics. Fee: $10 Call 412-397-4097 for more information.

First Fridays Master of Science Fridays, April 13, May 4, June 1 • 8:30–10:30 a.m. in Nonprofit Management Designed for those seeking careers in the nonprofit A unique degree program for nonprofit managers sector, this informal discussion will help you learn who wish to upgrade their business skills, offered more about job possibilities and how your skills through Robert Morris University’s highly respected might fit in the sector. School of Business. Study the major issues faced by nonprofits and learn to use the best business Instructor: Pamela Maclkin, Bayer Center practices to resolve them. For more information, Location: Fourth floor conference room, call Suzanne Vogel at 412-397-6830. Bayer Center for Nonprofit Management, 718 Fifth Avenue, downtown Pittsburgh Technology Initiative Fee: $10 The Bayer Center’s Technology Initiative guides nonprofits seeking to integrate technology into Build Your Organization’s Capacity their operations. Our goal is to help organizations With Interns! choose the right tools to achieve streamlined Friday, April 27 • 9 a.m.–noon administration and enhance service delivery. Through consulting, education, information and Do you have a lackluster internship program? Does referral, we help nonprofits to identify mission- the idea of recruiting and managing interns cause appropriate usage and develop sustainable plans you anxiety? This interactive workshop will help for replacement and maintenance of key systems. you revamp your internship program and introduce you to the Regional Internship Center’s one-stop intern recruitment shop, www.ric-swpa.org.

This session will address best practices for nonprofit CUSTOM internships; distinctions between the management of interns, employees and volunteers; and practical TRAINING ideas for managing “Millennials.” Got a great idea for a workshop? Looking for something that’s not featured in our catalog? Having a tough time Interactive components of this session include: aligning schedules to attend a workshop? Custom • Discussion of the challenges of hosting, training through the Bayer Center may be just what managing and recruiting interns you’re looking for. We can help you set up every aspect • Creating a needs assessment and sample tasks of your next staff workshop. • Writing an internship description that sells Frequently requested topics include: • Nonprofit Finance Instructor: Erin Baker, Coro for Civic Leadership’s • Board Development Regional Internship Center • Fundraising Location: Room 308, RMU’s Center for Adult • Legal Issues and Continuing Education 600 Fifth Avenue, downtown Pittsburgh • Technology Fee: $25 • Staff Management Our extensive experience in conducting workshops can be tailored to your organization’s specific needs. For more information, contact the Bayer Center at 412-397-6814 or [email protected].

INSTRUCTORS Scott B. Leff is the director of consulting for the Cindy Bahn is the program director for the Bayer Center for Nonprofit Management at Robert Executive Service Corps at the Bayer Center Morris University. He has spent more than 25 years for Nonprofit Management at Robert Morris as a senior-level business executive, entrepreneur, University. Bahn has spent 12 years working with nonprofit consultant and board member. His nonprofits, most recently as executive director expertise is in strategic planning, financial planning, of the Pittsburgh Association for the Education marketing, technology strategy, organizational of Young Children. development and executive management.

Erin Baker is the regional recruitment manager Cindy Leonard is the technology services analyst for the Regional Internship Center (RIC) of for the Bayer Center for Nonprofit Management Southwestern Pennsylvania. A program of the at Robert Morris University. She has more than Coro Center for Civic Leadership, the RIC assists seven years of experience in helping nonprofits employers in developing internship programs and to leverage technology, most recently serving connects them to potential interns and regional as information technology coordinator for PA colleges and universities. CleanWays. She also has assisted various nonprofits through her private consulting practice Michelle David is a Public Ally under both and is an experienced website designer. Americorps and the Coro Center for Civic Leadership, placed at the Bayer Center for Pamela Macklin is a NOVA Chemicals fellow Nonprofit Management at Robert Morris University. at the Bayer Center for Nonprofit Management at She has worked in California’s Silicon Valley and Robert Morris University. In addition to her work has experience in public relations, marketing and in private industry and accounting, she is an active education, as well as community relations. volunteer and civic leader. A longtime resident of Wilkinsburg, Pa., she currently serves on the Jeff Forster is the director of technology services Wilkinsburg City Council. at the Bayer Center for Nonprofit Management at Robert Morris University. He has assisted a variety Gloria Fuller is the associate director of of nonprofit organizations in the Pittsburgh area, development at Hosanna House Inc. Her focus specializing in the use of databases for process is on strategic marketing to individual donors, improvement. Previously, he served as policy small businesses and corporations. Her prior analyst in the City of Pittsburgh’s Planning experience includes 10 years in the banking Department and an information management industry, including five years as vice president of specialist at Carnegie Mellon University. business development in Western Pennsylvania for PNC Bank. She is also a licensed real estate Ray Frankoski retired as director of human agent with Coldwell Banker. resources after a lengthy career with Westinghouse. He has been a volunteer with ESC since 2001, Nancy Marshall is a volunteer management consulting with nonprofits to update HR policies, consultant with the Executive Service Corps of structure compensation and benefit packages, Western Pennsylvania. She has designed and design meaningful performance appraisals. databases for a variety of nonprofit organizations In addition, He is an ESC project manager and a in the region. Prior to her volunteer work, she trained executive advisor for the EAP program. was a database specialist with Westinghouse.

Alex Lackner is a business development Eric Molitor is the director of managed services specialist and analyst for Allegheny County with VigilantMinds, a managed security provider Economic Development and an executive headquartered in Pittsburgh. He has worked in committee member of the New Pittsburgh information systems security for six years, Collaborative. With training in sustainable supporting clients in health care, finance, education development and systems theory, he has worked and manufacturing industries. In his current role, to achieve sustainable development outcomes Molitor is responsible for operations strategy, through public/private collaborations and networks. service delivery and product support. He has Previously, he was a special assistant to the CISSP and NSA-IAM certifications along with Allegheny County chief executive and directed the several security vendor certifications. local effort to develop a model for a regional sustainable business network.

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Robert Moll has been a management volunteer Dave and Sue Stewart have worked in with ESC since 2002, focusing on information community-based urban nonprofits for more than systems strategies, executive director advisory 20 years each, working extensively with the services and strategic planning. His clients include homeless and disenfranchised. Their nonprofit, Focus On Renewal, Sewickley Community Center, the Caregivers Institute, is dedicated to building Pittsburgh Cares, The Carnegie Library of Homestead a supportive community for caregivers to prevent and Peer Support and Advocacy Network. Prior compassion fatigue and burnout. Dave is currently to his retirement, he worked in planning and the whole person care manager for the East information technology for PPG Industries. Liberty Family Health Care Center. He previously was director of the East End Cooperative Ministry’s Peggy Morrison Outon is the founding executive Soup Kitchen, Homeless Shelter and Drop-In Center, director of the Bayer Center for Nonprofit and he also has worked for Renaissance Center Management at Robert Morris University. She and Coordinated Care Network. Sue also works is also the founding director of the Centers for at the East Liberty Family Health Care Center, Effective Nonprofit Management in Austin, Texas, handling in-home care and behavioral health case and New Orleans and the founding board chair management. She previously worked at St. Francis of the Alliance for Nonprofit Management. A Community Mental Health Center, the East End nationally noted consultant and trainer, Outon Cooperative Ministry Bridge/Penn Free Program has worked with more than 500 nonprofit clients. and P.O.W.E.R. She served as founding member of the Drucker Foundation’s international training team and as a Tim Sweet is the senior sales consultant for trainer and advisor to the Institute of Global Ethics. web development at Nauticom Internet Services and previously served in the nonprofit world for Juliana Shayne is a NOVA Chemicals fellow 13 years. He has experience in helping small at the Bayer Center for Nonprofit Management businesses and nonprofits leverage effectiveness at Robert Morris University. With experience in and maximize growth opportunities through performance improvement and leadership strategic web initiatives. He teaches website development, her specialties include facilitating strategy, e-commerce, mass e-mail applications redesign teams, leadership competency assessment and search engine optimization for Duquesne and development planning, and confidential University’s Small Business Development Center executive coaching. She teaches at Carlow and Grove City College. University and Robert Morris University and serves on the board at Wesley Spectrum Services. Diane Wuycheck is a marketing/communications consultant with more than 30 years of corporate, Gary J. Stern is president of Stern Consulting nonprofit and agency experience in public and International in Portland, Maine. He is author of media relations, crisis and issues management, the Wilder Foundation’s Marketing Workbooks for community relations, employee communications, Nonprofit Organizations Volume I: Develop the branding/marketing and business development. Plan and Volume II: Mobilize People for Marketing She provides practical approaches that maximize Success, with nearly 50,000 copies in print even the tightest budgets through the creation worldwide. He is a former training team leader and implementation of strategies to achieve an for the Peter F. Drucker Foundation and wrote the organization’s goals. Process Guide for the Drucker organizational Self- Assessment Tool. Stern has been a frequent and well-received presenter in the Pittsburgh area and is a noted nonprofit speaker, trainer and consultant across the U.S. and Canada.

REGISTRATION WITHDRAWAL AND

The registrationINFORMATION deadline for all classes is one A fullREFUND refund will be granted POLICY if the Bayer Center week before the course begins (or the first session is notified of withdrawal at least five business of a series). Register early – space is limited. You days prior to the start of the class. No refund will may register for any of the courses by mailing or be granted if the individual fails to attend the faxing the attached form or the general registration class or fails to notify the Bayer Center at least form at www.rmu.edu/bcnm with payment in five days prior to the start of class. Students may full by check or credit card. Need additional transfer their registration to another member of registration forms? Visit www.rmu.edu/bcnm their organization without penalty but must notify for a general registration form. the Bayer Center at least one business day prior to the start of the class.

ScholarshipsSCHOLARSHIPS of up to 50 percent of program costs are available to a limited number of TheCANCELLATION Bayer Center reserves the rightPOLICY to cancel any participants. Our scholarship guidelines have class. If a class is canceled, a full refund of tuition recently changed and are no longer as limited fees or credit towards another class will be given, by your organization’s budget size. For more per the registered student’s preference. Please information or to access the scholarship allow three to four weeks for processing. application, visit the education section of our website at www.rmu.edu/bcnm or call 412-397-6806. PleaseQUESTIONS? contact the Bayer Center at 412-397-6814 or [email protected].

Organizations:DISCOUNTSSend three or more staff members from your organization to the same series or PLEASE NOTE class and receive a 25 percent discount on all Registration confirmations, notices of class registrations for the course. changes and other critical information are conveyed via e-mail sent from [email protected]. Individuals: An individual who registers on the If your e-mail program uses a spam filter, it may same form for three or more workshops receives be necessary to add [email protected] to your a 15 percent discount on each course. address book so that you receive updates and information.

The Bayer Center is proud to partner with: The Bayer Center is a member of the following organizations:

SAVE THE TREES! If you receive duplicates of our catalog, please send the labels to us indicating which label is correct, and we will update our records. Thank you!

Nonprofits build strong communities … We build strong nonprofits 13

APRIL–JUNE 2007 COURSE REGISTRATION Please print clearly Payment Information

Name Registration confirmation and more information will be sent via mail, fax or e-mail.

Organization Amount Due $ ______Title ■ Check Enclosed (made payable to Robert Morris Address University/Bayer Center for Nonprofit Management)

Charge my: ■ Visa ■ MasterCard ■ Discover City

State ZIP Account Number

Phone Exp. Date

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MAIL COMPLETED FORM WITH PAYMENT IN FULL TO: Bayer Center for Nonprofit Management at Robert Morris University, 718 Fifth Avenue, Pittsburgh, PA 15219-3099

OR FAX FORM WITH CREDIT CARD INFORMATION TO 412-397-4097.

ESC PRESENTS TECHNOLOGY SUPERvisor Series ($50 each) ■ Access Queries A to Z ($150) ■ ■ Teams Dealing With Conflict ■ Now What? A Clinic on Inherited Access Databases ($35) ■ Bring Your Own Budget ($25) ■ Dreamweaver Clinic ($35) ■ HR Clinic ($25) ■ Crunch the Numbers in Half the Time ($50) FINANCE ■ Windows Administration Basics ($50) ■ Finance as a Second Language ($100) ■ Conducting Hardware and Software Inventory ($50) ■ Website Planning for Everyone ($50) LAWLINKS ■ Beginning Web Design With Microsoft FrontPage ($100) ■ Risky Business: Managing Risk and Uncertainty ■ in Nonprofit Organizations ($50) Managing Your Volunteer Information With Microsoft Access ($200) ■ Access Reports: Beyond the Wizard ($50) LEADERSHIP ■ E-Strategy for Nonprofits ($50) Executive Breakfasts ($25 each) ■ One-on-One Computer Clinic ($35) ■ April 18 ■ June 13 ■ Creating Effective Presentations With Microsoft PowerPoint ($50) ■ It’s Not Who You Know: It’s Finding Value in Your Networks ($50) ■ Outlook Camp ($100) ■ Access Camp: Managing Client Information With Microsoft Access ($200) MARKETING ■ Media Relations Basics ($50) WELLNESS Marketing Affinity Group (free) ■ Is Your “Give” Gone? Building Resiliency ($50) ■ April 13 ■ May 11 ■ June 8 ■ Master Class With Gary Stern ($125) ADDITIONAL PROGRAMS Bagels and Bytes ($10 each) ■ April 4 ■ May 2 ■ June 6 First Fridays (free) ■ April 13 ■ May 4 ■ June 1 ■ Build Your Organization’s Capacity With Interns! ($25)

Register today! www.rmu.edu/bcnm, fax 412-397-4097 or phone 412-397-6814 718 Fifth Avenue Pittsburgh, PA 15219-3099 www.rmu.edu/bcnm

APRIL–JUNE 2007 COURSE CATALOG