Your Guide Plans, Coverage, Connectivity

THE ULTIMATE GUIDE TO MOBILE LIVING Access Insider’s Guide on a smartphone, tablet or computer.

verizonwireless.com/insiders-guide See how Verizon Wireless empowers your everyday life:

• Discover how to do things with mobile tech that you didn’t know were possible • Read articles and infographics about mobile tech trends • Watch exclusive videos with celebrities and tech experts • Learn more about the latest Verizon products and services • Find information about terms and conditions, plans and devices Data charges apply. Devices featured in this brochure are subject to change. Screen shots are simulated. YOUR GUIDE PLANS, COVERAGE, CONNECTIVITY

CON80246EN CONSUMER1114EN VERIZON 4G LTE, AMERICA’S LARGEST COVERING MORE THAN 97% OF THE 4G LTE NETWORK US POPULATION. Data Coverage Area LTE (Long Term Evolution) is the gold standard for wireless technology worldwide. Verizon 4G LTE provides significantly increased speeds — up to 10x faster than 3G — so you’re more productive and responsive than ever. Download movies in minutes. Photos in seconds. Apps. Games. News. Life is better in real time. For additional coverage information, visit verizonwireless.com/4GLTE See page 2 for The MORE Everything Plan∞ pricing. See page 4 for The MORE Everything Data-Only Plan pricing.

IMPORTANT MAP INFORMATION: This map does not guarantee coverage. This map depicts predicted and approximate wireless coverage and may contain areas with limited or no service. Even within a coverage area, many factors, including network capacity, your device, terrain, proximity to buildings, foliage and weather, may affect availability and quality of service. The coverage areas may include networks run by other carriers; some of the coverage depicted is based on their information and public sources and we cannot guarantee its accuracy. See verizonwireless.com/coveragelocator for additional information. HANDSET BANNER INFORMATION “Extended Network” or “Roaming”: Included Features and Optional Services may not be available. For more details on 4G coverage, please visit verizonwireless.com/4GLTE

verizonwireless.com 1 THE MORE EVERYTHING PLAN It’s the plan that revolves around you.

STEP 1. Select any combination of phones and data devices, up to 10. MORE FEATURES AND BENEFITS AS PART OF THE MORE EVERYTHING PLAN MONTHLY LINE ACCESS DEVICES • Unlimited Talk. Go ahead and talk. Don’t count (PER DEVICE) minutes or worry about overages.

$ • Unlimited Text. Text as much as you want. There’s SAVE MORE WITH Smartphones 40 Save up to $25 with Edge no limit on your account. VERIZON EDGE • Shareable Data. Use it all on yourself, or share with Join the Edge program and $20 up to 10 devices. save $15 on your smartphone Basic Phones $30 • 25 GB Cloud Storage.4 Store your photos, contacts monthly line access on and more with the Verizon Cloud app. The MORE Everything Plan • Verizon Jetpack® / USBs / $ International Messaging. Unlimited texting from with up to and including 8 GB Home Services1 20 the US to more than 200 countries worldwide. of data. Save $25 with a 10 • Personal Hotspot.5 You can connect Wi-Fi–enabled GB plan or higher. See page devices to the Internet at no extra cost. 32 for more information on Tablets $ 10 Verizon Edge. INCLUDED WITH 700-MINUTE PLAN

$ • Unlimited National Mobile to Mobile Connected Devices 5 Calling Minutes to call other Verizon Wireless customers from within the US. • Unlimited Night & Weekend Minutes Night hours: (Mon–Fri) 9:01 p.m.–5:59 a.m. STEP 2. Choose the amount of data to share, plus get minutes and unlimited messages for Weekend hours: (Sat–Sun) 12:00 a.m.–11:59 p.m. ADDITIONAL INFORMATION all devices on your account. Plan minutes are for HOW MUCH DATA SHOULD I CHOOSE? MONTHLY domestic calls from within SHARED SHARED ACCOUNT ACCESS Customers with Verizon Wireless data devices the Nationwide Rate and 2 average between 1 and 2 GB of data per month for MINUTES/MESSAGES DATA (SHARE WITH UP TO Coverage Area; see map each device. 10 DEVICES) on page 8. See page 7 700 Minutes3/ for information on Data — $5 Unlimited Messaging Roaming. See page 1 for Coverage Areas for other $ Unlimited 500 MB* 20 services. For Additional Plan NEW! Information, see page 17.

Unlimited 1 GB $40

Unlimited 2 GB $50 Discounts applied to monthly access on eligible plans and features subject to restrictions. Unless you are an Edge or month-to-month customer, Monthly Line Access is not eligible for discounts. Please speak to a Specialist for more information. Unlimited 3 GB $ 60 Data overage for plans with 1 GB or more is $15 per 1 GB.

$ * Data overage for the 500 MB plan is $15 per 250 MB. Unlimited 4 GB 70 1 Home Services include Wireless Home Phone, LTE Internet (Installed), 4G LTE Broadband Router and 4G LTE Broadband Router with Voice. LTE Internet (Installed) requires minimum data package of 10 GB. See pages 14 and 15 for more information. LTE Internet (Installed) is available in select 4G LTE markets. For more information on the Unlimited 6 GB $ Verizon 4G LTE Broadband Router and 4G LTE Broadband Router with Voice, see page 16. Speak to a Specialist to learn more about the benefits and availability of LTE 80 Internet (Installed). 2 Unlimited Messaging is for sending and receiving text and multimedia messages with customers of domestic wireless carriers and wireless carriers on participating Unlimited 8 GB $90 networks in Canada, Mexico, Puerto Rico, the US Virgin Islands and other countries listed at verizonwireless.com/internationalmessaging. Premium Messaging programs not included. 3 The 700-minute plan is available for basic phones only. Voice overage is 45¢ per minute. Pay As You Go data rate is $1.99/MB. Personal email is available for an additional Unlimited 10 GB $100 $5 per month for basic phones on the 700-minute plan. 4 Up to 10 lines, for a total of up to 250 GB of included cloud storage. 5 Wi-Fi encryption and Internet security measures are recommended (e.g., firewall software and current patches for operating systems and applications).

2 1.800.256.4646 verizonwireless.com 3 DATA-ONLY PLAN 65 PLUS PLANS The MORE Everything Plan for accounts with data-only devices. Unlimited National Mobile to Mobile Calling Minutes, available to customers 65 or older. STEP 1. Select up to 10 devices. INCLUDED WITH ALL PLANS: MONTHLY • DEVICES LINE ACCESS No Domestic Roaming or (PER DEVICE) Long-Distance Charges. Coverage not available ADDITIONAL INFORMATION everywhere. For Additional Plan • Calling Features. Basic Voice Jetpack / USBs / $ Mail with Message-Waiting 1 20 Information, see page 17. Home Services Indicator, Caller ID, Call DATA ONLY: See data Waiting, 3-Way Calling, Call roaming rates on page 7. Forwarding and No Answer/ For coverage details, visit Busy Transfer verizonwireless.com/ 4GLTE • Access to personal email2 or see the map on page 1. and corporate email3 Tablets $10 65 PLUS: For voice coverage (using Microsoft® Exchange and other details, see the ActiveSync® or IBM Notes Traveler) is included map on page 8 and the with data allowance, Important Information if supported by your device. section in the back of the Data charges apply. Connected brochure. $ Pay As You Go data rate for Devices 5 basic phones is $1.99 per MB. For smartphones, data plan is NATIONWIDE 65 PLUS SINGLE-LINE TWO-LINE 2 GB for $30, with $10 for PLANS PLAN PLAN 1 GB overage.

STEP 2. Choose the amount of data to share with all devices on your account. 2 Personal email includes popular Internet-based email Monthly Access $2999 $5998 accounts, including Yahoo!® Mail, AOL® Mail, Gmail™, Windows Live®, Hotmail® and Verizon.net. SHARED MONTHLY ACCOUNT ACCESS 3 Get access to server-based Corporate Email that Monthly Anytime — DATA (SHARE WITH UP TO 10 DEVICES) connects using BlackBerry Enterprise Server, Good™ Minutes 200 for Enterprise or a similar secure connection for an additional $15 per month for each line accessing Shared Monthly such email. — 2 GB $20* Anytime Minutes 450

NO DOMESTIC ROAMING Data overage is $15 per 1 GB. Need more than 4 GB $30 10 GB of data? Add 2 GB for $10 by logging in OR LONG-DISTANCE CHARGES. to My Verizon at verizonwireless.com * For tablets and connected devices only. Night & Weekend 1 — Data-only Home Services include LTE Internet Minutes 500 6 GB $40 (Installed) and 4G LTE Broadband Router. LTE Internet (Installed) requires minimum data For more information Shared Night & package of 10 GB. — on compatible data Weekend Minutes 1,000 8 GB $50 plans, go to verizonwireless.com/ National Mobile to Mobile Calling Minutes Unlimited nationwide65 $ 10 GB 60 Per-Minute Rate After ¢ Allowance 45

4 1.800.256.4646 verizonwireless.com 5 INTERNATIONAL SERVICES GLOBAL SERVICES Calling or texting family abroad? Verizon has great plans for you. When you need to make calls, send messages or surf the web in other countries, Verizon has you covered.

If your friends and family span the globe, add Call the World to your MORE Everything Plan. If For the world traveler who needs data, the Global Data Package is the perfect option. they’re a little closer to home, select the Call Canada & Mexico option for $10 less. GLOBAL DATA PACKAGE CALL THE WORLD (From the US)1 MONTHLY DATA ALLOWANCE3 MONTHLY ACCESS PER LINE ADDITIONAL DATA MONTHLY ACCESS PER ACCOUNT SHARED LONG DISTANCE MINUTES $ $ $20 1,000 100 MB 25 25/100 MB Without the Global Data Package or in countries where the Global Data Package does not apply, Pay As CALL CANADA & MEXICO (From the US) You Go rates will apply. For Canada the rate is $2.05/MB, for Mexico the rate is $5.12/MB and in other countries the rate is $20.48/MB. MONTHLY ACCESS PER ACCOUNT SHARED LONG DISTANCE MINUTES 4 $10 1,000 For the globe-trotter, the Global Value Plan provides discounted calling rates worldwide. Requires International Eligibility. Additional long distance minutes are 10¢ per minute. GLOBAL VALUE PLAN

With the International Value Plan, you’ll get low rates from your home coverage area. MONTHLY ACCESS PER LINE RATES AS LOW AS

INTERNATIONAL VALUE PLAN $499 89¢ per minute.2

MONTHLY ACCESS PER LINE RATES AS LOW AS You can also use your phone to send messages while traveling the world. Pay As You Go rates

$ ¢ for standard text messaging are 50¢/recipient/message sent and 5¢/message received. 5 1 per minute plus airtime Multimedia messaging rates are the same as in the US, plus global data roaming charges.

If you call international destinations less frequently, standard international long distance rates start as low as 49¢ per minute.2 Or, save on calling charges and send a text: International Messaging is included in The MORE Everything Plan. International Messaging Pay As You Go rates are available for text and multimedia messages. TOOLS & TIPS TO HELP PLAN YOUR TRIP The rate to send a text message is 25¢/recipient/message. The rate to send a multimedia The Global Data Package is available in over 95% of where our customers message is 50¢/recipient/message. The rate for receiving text or multimedia messages is travel. For more details on rates and a full list of countries where data based on your messaging plan. services are available, visit verizonwireless.com/global To find out what you need in order to stay connected on your next trip, go to verizonwireless.com/tripplanner If your device is not Global Ready™ and you’re in need of a global device for a short-term trip or even long-term travel abroad, Verizon offers the Global Travel and Cellhire Rental programs. To learn more, contact our Global Services Specialists at 1.800.711.8300.

3 Data allowance may be used in more than 120 countries worldwide. Usage in roaming services. To see supported countries and rates for services such as voice and countries not included will be billed at $20.48/MB. messaging, go to verizonwireless.com/global 4 Discounted per-minute rates vary by destination. For a complete list of discounted Coverage in other countries is provided by Verizon Wireless’s third-party roaming rates, see the available services grid on verizonwireless.com/global 1 Certain destinations excluded. partners. Future network changes by our roaming partners in these countries 2 Rates vary by destination. If you use a 3G device in a 10-digit dialing destination with CDMA coverage, global may mean that you must have a Global Ready device in order to make calls, send Visit verizonwireless.com/global voice and/or data roaming services will be immediately available at the rates text messages or use data services. Puerto Rico and the US Virgin Islands are for a complete list of destinations and rates. applicable to those countries. In other countries, you must first meet International included in the 3G Data Coverage Area. Standard rates apply. Eligibility requirements and may need to activate a SIM card for global voice/data 6 1.800.256.4646 verizonwireless.com 7 LET YOUR VOICE BE HEARD Voice Coverage Area

HANDSET BANNER INFORMATION “Extended Network” or “Roaming”: Included Features and Optional Services may not be available.

Mexico

8 1.800.256.4646 verizonwireless.com 9 PLANS WITH NO ANNUAL CONTR ACT Now on 4G LTE. New plans, lower prices and no fees or overage charges.

HOW ALLSET™ PLANS WORK FLEXIBLE DATA PLANS: Pay monthly and know exactly what you’re getting every month. Visit verizonwireless.com/ No extra fees. No activation or reconnection prepaid for more information. fees, and no overage charges.

ALLSET PLANS1 MONTHLY ACCESS TALK TEXT2 DATA 3 DATA PLANS FOR TABLETS & CONNECTED DEVICES5,6

$ 500 Anytime 35 4 DATA MONTHLY ELIGIBLE Minutes BASIC PHONES ALLOWANCE ACCESS DEVICE TYPE $45 Unlimited Unlimited 500 MB 75 MB $10 Connected SMARTPHONES $45 Unlimited Devices 250 MB $15 NEED MORE DATA? Simply add more BRIDGE DATA allowance at any time to your ALLSET PLAN. 1 GB $20

2 GB $30 BRIDGE DATA2,3 ACCESS ALLOWANCE EXPIRATION Tablets, $ $5 500 MB 30 Days 4 GB 40 Connected BASIC AND Devices SMARTPHONE $10 1 GB 6 GB $50 To figure out which plans will work PLANS 90 Days for you, visit verizonwireless.com/ $20 3 GB 10 GB $80 prepaidcalculator Customer must have actively funded ALLSET PLAN to access the data network. If your ALLSET PLAN expires before your BRIDGE DATA add-on does, you will not have access to unused data until you reactivate your ALLSET PLAN. DATA DAILY ELIGIBLE ALLOWANCE ACCESS DEVICE TYPE 5 Available on select devices. HOW BRIDGE DATA WORKS 6 Data plans do not include text messaging or roaming. Data plans for tablets and Jetpacks are not available on all models. You can add up to two BRIDGE DATA Packages at a time, with data from the second package Tablets, 7 $ Number of Wi-Fi connections is dependent on device model. being held in reserve until the first package expires or is exhausted. You can use your 300 MB 5 Connected Coverage varying by service, not available everywhere. See BRIDGE DATA until it expires, as long as you have an active and funded ALLSET PLAN. Devices verizonwireless.com/bestnetwork for details. Add BRIDGE DATA via My Verizon or by dialing *611. 4G LTE SPEEDS WITH VERIZON JETPACK: Create your own Wi-Fi hotspot virtually MORE VALUE: HOW TO GET PREPAID: anywhere. Connect your device and share • Double your ALLSET PLAN data with Now more choices! Whether you purchase your data allowance with up to 8–10 devices Auto Pay and get 1 GB of data every month a new 4G or 3G device or Bring Your Own in 4G LTE coverage areas.7 • Unlimited text messaging to Mexico Device, no worries, just: and Canada • Visit your local Verizon Wireless store, • Carry over your BRIDGE DATA for up authorized agent or retailer DATA PLANS FOR VERIZON JETPACK6 to 90 days and get 3 GB for just $20 • Go to verizonwireless.com/prepaid • Includes Mobile Hotspot • Call 1.800.256.4646 DATA PLAN LENGTH ACCESS FEE ALLOWANCE

If you have less than your plan fee at the time of renewal on the ALLSET PLANS, 3 All data usage will be deducted from your data allowance. Data rates may apply for Week 250 MB $15 your rates are 25¢ per minute, 20¢ per text and 25¢ per multimedia message. app downloads and use. Data speeds are not altered. Use your data as expected. Mobile Web for basic phones does not support full web browsing. See page 8 for Coverage Area. Activation fee up to $35 may apply. Payments to your $ 4 500 Anytime Minutes are for domestic calls only; excludes 411. Voice rates are Month 3 GB 60 account are subject to applicable taxes and E911 fees. Domestic Roaming is 20¢ per minute. If you have exceeded your monthly allowance of 500 Anytime per minute. Minutes, your overage rate will be 25¢ per minute. Month 10 GB $90 1 ALLSET PLANS are available only on compatible devices. VERIZON ELLIPSIS™ JETPACK® 2 Data charges will apply for sending and receiving multimedia messages.

10 1.800.256.4646 verizonwireless.com 11 TONES PRICE OPTIONAL SERVICES PRICING Ringtones $299/Ringtone MESSAGING PER-USE RATES $199/Ringback Tone/year PRICE Ringback Tones FOR PLANS WITHOUT UNLIMITED MESSAGING (plus 99¢/month subscription service)

20¢ per text sent (per VZ NAVIGATOR® (NOT ALL PRICING OPTIONS AVAILABLE ON ALL DEVICES.) recipient) or received $ 99 Texts (including Canada, Mexico, 9 /line (basic phones) Puerto Rico and the Monthly Service or $ 99 US Virgin Islands) 4 /line (smartphones)

25¢ per multimedia message Per-Day Service (good for 24 hours) 99¢/line Multimedia Messages sent (per recipient) or (includes picture, video, voice, audio, location, group and received (including Canada, no subscription fee Maps (available on select phones) contact messages) Mexico, Puerto Rico and the (data is charged per plan) US Virgin Islands) VOICE MAIL VERIZON MESSAGES Basic Voice Mail no additional charge Stay connected with Verizon Messages. You can send and receive messages over Wi-Fi on your smartphone, tablet, Visual Voice Mail3 $299/month PC, Mac and web browser. Personalize your message (manage voice mail onscreen, instantly) no additional charge with emojis, audio notes, pictures and videos! You can 4 share your locations in real time, set auto reply and much VERIZON ROADSIDE ASSISTANCE more. Download it for free to get started! Monthly Service $3/line PUSH TO TALK Pay Per Use $6995 using credit card at time of dispatch Push to Talk and Push to Talk Plus calling when added to a $5/month DETAILED BILLING respective basic or smartphone plan. Data rates may apply.1 $199/month per line Printed detailed bill FAMILY SAFEGUARDS AND CONTROLS or available at no charge through My Verizon

Verizon FamilyBase2 $499/month per account INFORMATION

Family Locator $999/month per account 411 Search5 $199 per call

6 Content Filters and Call, Message & Service Blocking no additional charge VERIZON CLOUD 5 GB for users who install the Verizon NAME ID no additional charge Cloud app on their smartphone7 Caller Name ID $299/month $299/month per line Share Name ID no additional charge 25 GB Included for MORE Everything Plan 8 CALLING FEATURES customers at no additional charge

Caller ID, Call Waiting, 3-Way Calling, Call Forwarding, 75 GB $599/month per line No Answer/Busy Transfer, domestic roaming and no additional charge long-distance 125 GB $999/month per line

Text and multimedia messages are billed when received, whether or not you 3 Visual Voice Mail is a service that stores the password and Voice Mail messages open them. on the device. Messages will be available to anyone with access to the device. 4 Coverage becomes effective 48 hours after enrollment in the program. Data usage applies to Tones, VZ Navigator, Verizon Cloud, Family Locator, Visual 5 Voice Mail and Mobile Email, and will be charged according to your data package. Rates and features vary when in Extended Network or Roaming. 6 Subject to additional terms and conditions, which can be viewed at NATIONWIDE MESSAGING PLANS 1 Data usage will apply to Push to Talk Plus and will be billed according to your verizonwireless.com/support/terms/products/cloud.html Plans designed specifically for deaf or hard-of-hearing customers include Unlimited data plan. (Usage may vary; average is approximately 125 MB/month.) Not 7 Requires a Verizon Cloud-capable Android or iOS device. Customers who do not available with Canada or Mexico Plans. install the Verizon Cloud app on their smartphone will receive only 1.2 GB at no Messaging to anyone on any network in the US, starting at $34.99 per month. Visit 2 Subject to additional terms and conditions, which can be viewed at additional charge. verizonwireless.com/accessibility verizonwireless.com/terms/products/usage_controls.html 8 Customers who are not on The MORE Everything Plan will pay $2.99/month per line. 12 1.800.256.4646 verizonwireless.com 13 ADD HOME SERVICES NETWORK YOUR HOUSE Why pay for a separate phone provider when Verizon Wireless Bring the Verizon 4G LTE network into your home for a fast can meet your wireless and home phone needs? and seamless wireless Internet solution.

WIRELESS HOME PHONE LTE INTERNET (INSTALLED) Adding home phone service from Harness the power of the Verizon Verizon Wireless is a great option 4G LTE network to get a super-fast if you are looking to reduce your Internet connection in your home. monthly home phone bill. With Wireless Home Phone, bring your home Verizon Wireless LTE Internet phone number to Verizon Wireless, or (Installed) lets you do more: stream get a new one — the choice is yours. video, video chat, connect to online game networks, download/upload large files and more. It’s fast Internet KEEP YOUR EXISTING HOME PHONE service from a company you can trust. • Wireless Home Phone is compatible • Responsive service: Download a with your existing cordless or song in three seconds (average corded handsets. download speeds of 5–12 Mbps). • Continue to use your favorite • Connect multiple devices via the LTE INTERNET (INSTALLED) Verizon Wireless voice calling included home router. Supports up to features like Voice Mail, Call 20 Wi-Fi and four wired connections. MONTHLY MONTHLY RATE AFTER Waiting and 3-Way Calling. DATA • Free professional installation. ACCESS ALLOWANCE ALLOWANCE Eligibility to keep number varies. Service provides coverage • Free service activation. consistent with other Verizon Wireless devices at your location. • Free equipment with new two-year 10 GB It is not equivalent to landline service. $ activation. (15 GB for the 60 • Register at My Verizon to manage first two months) your data usage and alerts. Visit 20 GB verizonwireless.com/myverizon $ $ (30 GB for the 90 10/1 GB first two months) 30 GB $ (45 GB for the 120 WIRELESS HOME PHONE first two months)

PLAN OPTIONS MONTHLY ACCESS LTE Internet (Installed) can be added to The MORE Everything Plan (10 GB minimum) for only $20. Unlimited Single-Line $20 In-Home Calling ADDITIONAL INFORMATION For Additional Plan LTE Internet (Installed) is available in select 4G LTE markets. Speak to Information, see page 27. a Specialist to learn more about the benefits and availability of LTE Caller Name ID $199 For Exchange Policy Internet (Installed). Information, see page 29. Two-year activation required. Early termination fee up to $350 applies. LTE Internet (Installed) will not operate on the 3G network. LTE Internet (Installed) provides a connection to the 4G LTE network, and then devices WIRELESS HOME PHONE can connect to LTE Internet (Installed) via Wi-Fi or Ethernet connection.

Learn more at verizonwireless.com/wirelesshomephone Learn more at verizonwireless.com/lteinternetinstalled

14 1.800.256.4646 verizonwireless.com 15 INTERNET & HOME PHONE CUSTOMER AGREEMENT & Make life simpler with Verizon 4G LTE Broadband Router with Voice. IMPORTANT INFORMATION

ADDITIONAL PLAN INFORMATION MANAGE AND MONITOR YOUR USAGE for MORE Everything, Nationwide and • Change your data allowance anytime VERIZON 4G LTE BROADBAND ROUTER WITH MORE Everything Data-Only Plans without extending your contract, or add VOICE MAY BE PERFECT FOR YOU IF: Minimum Contract Term monitoring — all at My Verizon. Need more • You’re looking to save money on your home Each line requires a month-to-month or ways to monitor and control usage? Add phone service—bring your current phone and two-year contract. Verizon FamilyBase for $5 monthly for up number with you. Activation/Upgrade Fees to 10 lines. • You currently have dial-up, satellite or limited Activation Fee: $35 per line. • To help you decide how much data you Upgrade Fee: $30 per device when upgrading broadband options. to a new device. need, check out the Data Calculator at verizonwireless.com/datacalculator • You want Internet and/or phone service you Early Termination Fees can take with you. The early termination fee is up to $175, • Log in to My Verizon Online and My Verizon VERIZON 4G LTE or up to $350 if your contract term results from Mobile to see your current usage, as well BROADBAND ROUTER your purchase of an advanced device (e.g., a as past usage. WITH VOICE smartphone or netbook). • From your wireless device, call #DATA If you’re activating a Data-Only Plan or you’re on a month-to-month term, you are not eligible for (#3282). monthly access fee discounts. • Receive free usage alerts via text FEATURES: Taxes, Surcharges and Fees messaging and/or email to notify you • You choose if you want to use the router for • Download speeds of 5–12 Mbps and The market you’re in determines taxes, when you’re nearing or have exceeded home phone service, home Internet or both. upload speeds of 2–5 Mbps. surcharges and fees, such as E911 and gross your allowance. • Compatible with touch-tone phones (corded • Use as primary Internet connection or receipt charges. As of August 1, 2014, they can or cordless). as backup when wired connection is add between 6% and 42% to your standard monthly access and other charges. HOW CAN I CHECK DATA USAGE FOR • Connect multiple devices (laptops, temporarily offline. Monthly Federal Universal Service (16.1% of MY DATA-ONLY DEVICE? computers, game players) to the Internet • Data usage alerts sent by email. interstate and international telecom charges, You can check your approximate unbilled via Wi-Fi or wired Ethernet. • Backup battery (for voice only) provides as of October 1, 2014; varies quarterly based monthly data usage for your data-only device • Multi-screen display with data usage four hours of talk time and 32 hours of on FCC rate), Regulatory (21¢ per line for MORE through the following options:2 indicator, voice and data signal indicators, standby capacity.1 Everything and Nationwide Plans; 2¢ per line for The MORE Everything Data-Only Plan) and • VZAccess® Manager “Usage” button3 battery meter, voice mail count and more. Administrative (88¢ per line for MORE Everything and Nationwide Plans; 6¢ per line for The MORE • My Verizon or My Business Account Everything Data-Only Plan) charges are • Have your data-only device wireless number ADD TO THE MORE EVERYTHING PLAN Verizon Wireless charges, not taxes, and are available and call 1.800.922.0204 subject to change. For more details on these • SERVICE MONTHLY LINE ACCESS Verizon Wireless charges, call 1.888.684.1888. Prepaid Mobile Broadband customers can check usage through the VZAccess 3 Data & Voice $ Manager “Usage” button or by calling Get Internet Access 30 When using 4G devices, 4G speeds will be available within 4G coverage. When 1.800.786.8419 and Unlimited Calling† Added to The MORE Everything Plan traveling in the 3G Coverage Area, you can expect download speeds of 600 Kbps–1.4 Mbps and upload speeds of 500–800 Kbps. When traveling in the Once Prepaid Mobile Broadband allowance $ Extended 3G Coverage Area, you can expect download speeds of 400–700 Kbps or expiration is reached, any session that Data Only 20 Added to The MORE Everything and upload speeds of 60–80 Kbps. Outside the 3G coverage area, the network Get Internet Access† allows connections at typical speeds of 60–80 Kbps. is in progress will end and any content that Data-Only Plan 1 is being sent or received may be lost. For If the landline phone to which the router is connected requires external expirations, day = 24 hours, week = 7 days, Voice Only electric power to operate, voice service (including the ability to make and $20 receive 911 calls) will not be available during a power outage. month = 30 days. Get Unlimited Domestic Calling 2 There will be a time lag between the end of a data session and the point at which the usage will appear on any of these tools. 3 Customers must download the most recent version of VZAccess Manager from Data is shared with other devices on your MORE Everything Plan. † vzam.net for this capability. For Windows, version 6.7 or higher. For Mac OS X, version 4.0 or higher. When using a Mobile Hotspot, you must connect with the included USB cable to check your usage in VZAccess Manager. Learn more at verizonwireless.com/routerwithvoice

16 1.800.256.4646 verizonwireless.com 17 SMARTPHONE DATA USAGE EXAMPLES If you change your device or receive a Service count toward completing your contract term.) promotion, you may be required to change your Once you’ve completed your contract term, 1 Smartphone 2 Smartphones 4 Smartphones Plan to one that we are currently offering at that time. you’ll automatically become a customer on a 2 GB 4 GB 8 GB MY PRIVACY month-to-month basis for that line of Service. We collect personal information about you. If you cancel a line of Service, or if we cancel it We gather some information through our for good cause, during its contract term, you’ll Send/receive text-only email 1,000 emails 2,000 emails 8,000 emails relationship with you, such as information about have to pay an early termination fee. If your the quantity, technical configuration, type, contract term results from your purchase of destination and amount of your use of our an advanced device on or after November 14, telecommunications services. You can find out 2014, your early termination fee will be $350, Browse the web 100 pages 200 pages 800 pages how we use, share and protect the information which will decline by: $10 per month in months we collect about you in our Privacy Policy, 8–18, $20 per month in months 19–23, and $60 available at verizon.com/privacy. By entering in the final month of your contract term. For this Agreement, you consent to our data other contract terms entered into on or after Stream radio 15 hours 30 hours 60 hours collection, use and sharing practices described in November 14, 2014, your early termination our Privacy Policy. We provide you with choices fee will be $175, which will decline by: $5 per to limit, in certain circumstances, our use of the month in months 8–18, $10 per month in months 19–23, and $30 in the final month of Download/upload photos (1 MB) to data we have about you. You can review these 20 pics 40 pics 80 pics your contract term. If your contract results from social media sites choices at verizon.com/privacy#limits. If there are additional specific advertising and marketing your purchase of an advanced device prior to practices for which your consent is necessary, we November 14, 2014, your early termination fee will seek your consent (such as through the will be $350 minus $10 for each full month of Other 4G video 2 hours 4 hours 8 hours privacy-related notices you receive when you your contract term that you complete. For other purchase or use our products and services) contract terms entered into prior to November before engaging in those practices. If you 14, 2014, your early termination fee will be Verizon Video & subscribe to Service for which usage charges are $175 minus $5 for each full month of your 2 hours 4 hours 8 hours NFL Mobile Streaming billed at the end of the billing period (“Postpay contract term that you complete. Cancellations Service”), we may investigate your credit history will become effective on the last day of that at any time and share credit information about month’s billing cycle, and you are responsible for Usage examples are estimates. Individual results will vary based on customer’s Internet usage patterns, among other factors. Downloads that buffer, such as you with credit reporting agencies and other all charges incurred until then. Also, if you bought streaming music and video, will bill for all of the data that has been downloaded, even though you may not have listened to or watched the entire download. Verizon companies. If you’d like the name and your wireless device from an authorized agent address of any credit agency that gives us a credit or third-party vendor, you should check whether Verizon Video has been optimized to run over the Verizon Wireless network efficiently while delivering an excellent video experience. Based on testing, other video they charge a separate termination fee. applications often consume more data for a similar duration of playback. Learn more about Verizon Video at verizonwireless.com/video report about you, just ask. Many services and applications offered through CAN I TAKE MY WIRELESS PHONE NUMBER your device may be provided by third parties. TO ANOTHER CARRIER? Before you use, link to or download a service or You may be able to take, or “port,” your wireless MY VERIZON WIRELESS HOW DO I ACCEPT THIS AGREEMENT? application provided by a third party, you should phone number to another carrier. If you port CUSTOMER AGREEMENT You accept this agreement by: review the terms of such service or application a number from us, we’ll treat it as though you (Para una copia de este documento en español, • Agreeing in writing, by email, over the phone, and applicable privacy policy. Personal asked us to cancel your Service for that number. visite nuestro website: vzw.com/espanol) or in person; information you submit may be read, collected or After the porting is completed, you won’t be able to use our service for that number, but Thanks for choosing Verizon Wireless. In this • Opening a package that says you are accepting used by the service or application provider and/ or other users of those forums. you’ll remain responsible for all fees and charges Customer Agreement, you’ll find important by opening it; or through the end of that billing cycle, just like any information about your Service, including our • Activating your Service. You consent to allow Verizon Wireless and other cancellation. If you’re a Prepaid customer, ability to make changes to your Service or anyone who collects on our behalf to contact you won’t be entitled to a refund of any balance this agreement’s terms, our liability if things When you accept, you’re representing that you you about your account status, including past are at least 18 years old and are legally able to due or current charges, using prerecorded on your account. If you port a number to us, don’t work as planned and how any disputes accept an agreement. If you’re accepting for please be aware that we may not be able to between us must be resolved in arbitration calls, email and calls or messages delivered by provide some services right away, such as 911 or small claims court. If you’re signing up for an organization, you’re representing that you an automatic telephone dialing system to any are authorized to bind that organization, and wireless phone number or email address you location services. You don’t have any rights to Service for a minimum contract term, you’ll where the context requires, “you” means the your wireless phone number, except for any right also find information about that contract provide. Verizon Wireless will treat any email you may have to port it. term and what happens if you cancel a line of organization. By accepting, you are agreeing to address you provide as your private email that Service early or don’t pay on time, including the every provision of this Agreement whether or not is not accessible by unauthorized third parties. DIRECTORY INFORMATION possibility of an early termination fee you may you have read it. Unless you notify us that your wireless service is We will not publish your wireless phone number owe Verizon Wireless. If you do accept, you can cancel a line of Service based in a different time zone, calls will be made in any available directory or give it to anyone for that purpose, unless you ask us to. MY SERVICE within 14 days of accepting this Agreement to your cellular device during permitted calling Your Service terms and conditions are part of without having to pay an early termination fee hours based upon the time zone affiliated with CAN I HAVE SOMEONE ELSE MANAGE this agreement. Your Plan includes your monthly as long as you return, within the applicable the mobile telephone number you provide. MY POSTPAY ACCOUNT? allowances and features, where you can use return period, any equipment you purchased WHAT HAPPENS IF MY POSTPAY SERVICE No problem — just tell us by phone, in person, or them (your “Coverage Area”), and their monthly from us or one of our authorized agents at a IS CANCELED BEFORE THE END OF MY in writing. You can appoint someone to manage and pay-per-use charges. You can also subscribe discount in connection with your acceptance CONTRACT TERM? your Postpay account for a single transaction, to several Optional Services, like data add-on of this Agreement, but you’ll still have to pay If you’re signing up for Postpay Service, you’re or until you tell us otherwise. The person you packages. Together, your Plan and any Optional for your Service through that date. If you agreeing to subscribe to a line of Service appoint will be able to make changes to your Services you select are your Service. The terms signed up for Prepaid Service, no refunds will either on a month-to-month basis or for a account, including adding new lines of Service, and conditions for your Service can be found be granted after 14 days or if your account has minimum contract term, as shown on your buying new wireless devices, and extending your in the brochures that are available when you been activated. Your activation fee will not be receipt or order confirmation. (If your Service contract term. Any changes that person makes refunded unless you cancel within three days is suspended without billing, that time doesn’t will be treated as modifications to this agreement. activate, or online at verizonwireless.com of accepting.

18 1.800.256.4646 verizonwireless.com 19 CAN VERIZON WIRELESS CHANGE THIS devices are associated with your account, you HOW AND WHEN CAN I DISPUTE CHARGES? to reconnect Service if it is interrupted for non- AGREEMENT OR MY SERVICE? agree to pay all charges incurred by users of those If you’re a Postpay customer, you can dispute payment or suspended for any reason. We may change prices or any other term of your wireless devices. Many services and applications your bill within 180 days of receiving it, but If you’re a Prepaid customer, you may replenish Service or this agreement at any time, but we’ll are accessible on or through wireless devices, unless otherwise provided by law or unless you’re your balance at any time before the expiration provide notice first, including written notice including purchases of games, movies, music disputing charges because your wireless device date by providing us with another payment. Your if you have Postpay Service. If you use your and other content. Some of these services are was lost or stolen, you still have to pay all charges balance may not exceed $1,000 and you may Service after the change takes effect, that means provided by Verizon Wireless. Others are provided until the dispute is resolved. If you’re a Prepaid be prevented from replenishing if your balance you’re accepting the change. If you’re a Postpay by third parties that may offer the option to bill customer, you can dispute a charge within 180 reaches $1,000. We will suspend service when customer and a change to your Plan or this the charges to your Verizon Wireless bill or other days of the date the disputed charge was your account reaches the expiration date and any agreement has a material adverse effect on you, methods of payment. Charges may be one-time incurred. YOU MAY CALL US TO DISPUTE unused balance will be forfeited. you can cancel the line of Service that has been or recurring. The amount and frequency of the CHARGES ON YOUR BILL OR ANY SERVICE(S) We may charge you up to $25 for any affected within 60 days of receiving the notice charges will be disclosed to you or the person FOR WHICH YOU WERE BILLED, BUT IF YOU returned check. with no early termination fee if we fail to negate using your device or a device associated with WISH TO PRESERVE YOUR RIGHT TO BRING AN the change after you notify us of your objection your account at the time a purchase is made. If ARBITRATION OR SMALL CLAIMS CASE WHAT IF MY WIRELESS DEVICE GETS LOST to it. Notwithstanding this provision, if we make the purchaser chooses to have the charges billed REGARDING SUCH DISPUTE, YOU MUST WRITE OR STOLEN? any changes to the dispute resolution provision to your account, such charges will become part TO US AT THE CUSTOMER SERVICE ADDRESS We’re here to help. It’s important that you notify of this Agreement, such changes will not affect of the amount due for that billing cycle. ON YOUR BILL, OR SEND US A COMPLETED us right away, so we can suspend your Service the resolution of any disputes that arose before Verizon Wireless offers tools to block or restrict NOTICE OF DISPUTE FORM (AVAILABLE AT to keep someone else from using it. If you’re a such change. these services, and to block all billing for VERIZONWIRELESS.COM) WITHIN THE 180-DAY Postpay customer and your wireless device is third-party services on your Verizon Wireless PERIOD MENTIONED ABOVE. IF YOU DO NOT used after the loss or theft but before you report MY WIRELESS DEVICE bill, at verizonwireless.com/myverizon NOTIFY US IN WRITING OF SUCH DISPUTE it, and you want a credit for any charges for Your wireless device must comply with Federal WITHIN THE 180-DAY PERIOD, YOU WILL HAVE that usage, we’re happy to review your account Communications Commission regulations, WHAT CHARGES ARE SET BY VERIZON WIRELESS? WAIVED YOUR RIGHT TO DISPUTE THE BILL activity and any other information you’d like be certified for use on our network, and be OR SUCH SERVICE(S) AND TO BRING AN us to consider. Keep in mind that you may be compatible with your Service. Please be aware For Postpay Service, our charges include Federal Universal Service, Regulatory and Administrative ARBITRATION OR SMALL CLAIMS CASE held responsible for the charges if you delayed that we may change your wireless device’s REGARDING ANY SUCH DISPUTE. reporting the loss or theft without good reason, software, applications or programming remotely, Charges, and we may also include other charges but you don’t have to pay any charges you without notice. This could affect your stored data, related to our governmental costs. We set these WHAT ARE MY RIGHTS FOR DROPPED CALLS dispute while they are being investigated. If or how you’ve programmed or use your wireless charges; they aren’t taxes, they aren’t required by OR INTERRUPTED SERVICE? we haven’t given you a courtesy suspension of device. By activating Service that uses a SIM law, they are not necessarily related to anything If you drop a call in your Coverage Area, redial. If recurring monthly charges during the past year, (Subscriber Identity Module) card, you agree that the government does, they are kept by us in it’s answered within 5 minutes, call us within 90 we’ll give you one for 30 days or until you replace we own the intellectual property and software in whole or in part, and the amounts and what they days if you’re a Postpay customer, or within 45 or recover your wireless device, whichever the SIM card, that we may change the software or pay for may change. days if you’re a Prepaid customer, and we’ll give comes first. other data in the SIM card remotely and without GOVERNMENT TAXES, FEES AND you a 1-minute airtime credit. If you’re a Postpay WHAT ARE VERIZON WIRELESS’ RIGHTS notice, and that we may utilize any capacity SURCHARGES customer and you lose Service in your Coverage TO LIMIT OR END SERVICE OR END THIS in the SIM card for administrative, network, You must pay all taxes, fees and surcharges set by Area for more than 24 hours in a row and we’re AGREEMENT? business and/or commercial purposes. If you federal, state and local governments. Please note at fault, call us within 180 days and we’ll give you We can, without notice, limit, suspend or end bought a wireless device for Postpay Service from that we may not always be able to notify you in a credit for the time lost. Please be aware that your Service or any agreement with you for any Verizon Wireless that doesn’t use a SIM card, and advance of changes to these charges. these are your only rights for dropped calls or good cause, including, but not limited to: (1) if you want to reprogram it for use with another WHAT ARE ROAMING CHARGES? interrupted Service. you: (a) breach this agreement; (b) resell your wireless network, the default programming code You’re “roaming” whenever your wireless device ABOUT MY PAYMENTS Service; (c) use your Service for any illegal is set to “000000” or “123456.” But please note uses a transmission site outside your Coverage If you’re a Postpay customer and we don’t get purpose, including use that violates trade and that your wireless device may not work with Area or uses another company’s transmission your payment on time, we will charge you a late economic sanctions and prohibitions another wireless network, or the other wireless site. Sometimes roaming happens even when fee of up to 1.5 percent per month (18 percent promulgated by any US governmental agency; carrier may not accept your wireless device on you’re within your Coverage Area. There may be per year) on the unpaid balance, or a flat $5 per (d) install, deploy or use any regeneration its network. If you activate a wireless device for higher rates and extra charges (including charges month, whichever is greater, if allowed by law in equipment or similar mechanism (for example, Prepaid Service, during the first six (6) months for long distance, tolls or calls that don’t connect) the state of your billing address. (If you choose a repeater) to originate, amplify, enhance, after activation, it can only be used for Prepaid for roaming calls, depending on your Plan. another company to bill you for our Service retransmit or regenerate an RF signal without our Service. The iPhone 4 is configured to work only HOW DOES VERIZON WIRELESS CALCULATE [such as another Verizon company], late fees are permission; (e) steal from or lie to us; or, if you’re a with the wireless services of Verizon Wireless and MY CHARGES? set by that company or by its tariffs and may be Postpay customer; (f) do not pay your bill on time; may not work on another carrier’s network, even For charges based on the amount of time used higher than our late fees.) Late Fees are part of (g) incur charges larger than a required deposit or after completion of your contract term. or data sent or received, we’ll round up any the rates and charges you agree to pay us. If you billing limit, or materially in excess of your WHERE AND HOW DOES VERIZON WIRELESS fraction to the next full minute or, depending fail to pay on time and Verizon Wireless refers monthly access charges (even if we haven’t yet SERVICE WORK? on how you’re billed for data usage, the next full your account(s) to a third party for collection, a billed the charges); (h) provide credit information Wireless devices use radio transmissions, so megabyte or gigabyte. For outgoing calls, usage collection fee will be assessed and will be due at we can’t verify; or (i) are unable to pay us or go unfortunately you can’t get Service if your device time starts when you first press Send or the call the time of the referral to the third party. The fee bankrupt; or (2) if you, any user of your device or isn’t in range of a transmission signal. And please connects to a network, and for incoming calls, it will be calculated at the maximum percentage any line of service on your account, or any be aware that even within your Coverage Area, starts when the call connects to a network (which permitted by applicable law, not to exceed 18 account manager on your account: (a) threaten, many things can affect the availability and quality may be before it rings). Usage time may end percent. We may require a deposit at the time of harass, or use vulgar and/or inappropriate of your Service, including network capacity, your several seconds after you press End or after the activation or afterward, or an increased deposit. language toward our representatives; (b) interfere device, terrain, buildings, foliage and weather. call disconnects. For calls made on our network, We’ll pay simple interest on any deposit at the with our operations; (c) “spam,” or engage in other we charge only for calls that are answered, rate the law requires. We may apply deposits or abusive messaging or calling; (d) modify your HOW CAN I PREVENT UNINTENDED including by machines. For Postpay Service, payments in any order to any amounts you owe device from its manufacturer’s specifications; or CHARGES ON MY BILL? usage cannot always be processed right away us on any account. If your final credit balance is (e) use your Service in a way that negatively You agree to pay all access, usage and other and may be included in a later bill, but the usage less than $1, we will refund it only if you ask. You affects our network or other customers. We can charges that you or any other user of your will still count towards your allowance for the may have to pay a $35 fee to re-activate Service also temporarily limit your Service for any wireless device incurred. If multiple wireless month when the Service was used. if your Service is terminated, or a $15 fee operational or governmental reason.

20 1.800.256.4646 verizonwireless.com 21 AM I ELIGIBLE FOR SPECIAL DISCOUNTS? is involved in any problem (for example, while (3) THIS AGREEMENT DOESN’T ALLOW VERIZONWIRELESS.COM OR THROUGH If you’re a Postpay customer, you may be eligible you’re roaming), you also agree to any limitations CLASS OR COLLECTIVE ARBITRATIONS CUSTOMER SERVICE. IF YOU’D LIKE TO for a discount if you are and remain affiliated of liability that it imposes. EVEN IF THE AAA OR BBB PROCEDURES OR START THE MEDIATION PROCESS, PLEASE with an organization that has an agreement RULES WOULD. NOTWITHSTANDING ANY GO TO VERIZONWIRELESS.COM OR CALL with us. Unless your discount is through a HOW DO I RESOLVE DISPUTES WITH OTHER PROVISION OF THIS AGREEMENT, CUSTOMER SERVICE FOR A NOTICE OF government employee discount program, we VERIZON WIRELESS? THE ARBITRATOR MAY AWARD MONEY DISPUTE FORM TO FILL OUT, AND MAIL, may share certain information about your Service WE HOPE TO MAKE YOU A HAPPY OR INJUNCTIVE RELIEF ONLY IN FAVOR OF FAX OR EMAIL IT TO US ACCORDING TO THE (including your name, your wireless telephone CUSTOMER, BUT IF THERE’S AN ISSUE THE INDIVIDUAL PARTY SEEKING RELIEF DIRECTIONS ON THE FORM. number and your total monthly charges) with THAT NEEDS TO BE RESOLVED, THIS AND ONLY TO THE EXTENT NECESSARY (6) WE MAY, BUT ARE NOT OBLIGATED TO, your organization from time to time to make SECTION OUTLINES WHAT’S EXPECTED TO PROVIDE RELIEF WARRANTED BY MAKE A WRITTEN SETTLEMENT OFFER sure you’re still eligible. We may adjust or remove OF BOTH OF US. THAT PARTY’S INDIVIDUAL CLAIM. NO ANYTIME BEFORE ARBITRATION BEGINS. THE your discount according to your organization’s CLASS OR REPRESENTATIVE OR PRIVATE YOU AND VERIZON WIRELESS BOTH AMOUNT OR TERMS OF ANY SETTLEMENT agreement with us, and remove your discount ATTORNEY GENERAL THEORIES OF OFFER MAY NOT BE DISCLOSED TO THE if your eligibility ends or your contract term AGREE TO RESOLVE DISPUTES ONLY LIABILITY OR PRAYERS FOR RELIEF MAY BE BY ARBITRATION OR IN SMALL CLAIMS ARBITRATOR UNTIL AFTER THE ARBITRATOR expires. In any case, this won’t be considered to MAINTAINED IN ANY ARBITRATION HELD ISSUES AN AWARD ON THE CLAIM. IF have a material adverse effect on you. COURT. THERE’S NO JUDGE OR JURY IN UNDER THIS AGREEMENT. ANY QUESTION ARBITRATION, AND THE PROCEDURES YOU DON’T ACCEPT THE OFFER AND THE DISCLAIMER OF WARRANTIES REGARDING THE ENFORCEABILITY OR ARBITRATOR AWARDS YOU AN AMOUNT MAY BE DIFFERENT, BUT AN ARBITRATOR INTERPRETATION OF THIS PARAGRAPH We make no representations or warranties, CAN AWARD YOU THE SAME DAMAGES OF MONEY THAT’S MORE THAN OUR OFFER express or implied, including, to the extent SHALL BE DECIDED BY A COURT AND NOT BUT LESS THAN $5,000, OR IF WE DON’T AND RELIEF, AND MUST HONOR THE THE ARBITRATOR. permitted by applicable law, any implied SAME TERMS IN THIS AGREEMENT, AS MAKE YOU AN OFFER AND THE ARBITRATOR warranty of merchantability or fitness for a A COURT WOULD. IF THE LAW ALLOWS (4) IF EITHER OF US INTENDS TO SEEK AWARDS YOU ANY AMOUNT OF MONEY particular purpose, about your Service, your FOR AN AWARD OF ATTORNEYS’ FEES, AN ARBITRATION UNDER THIS AGREEMENT, BUT LESS THAN $5,000, THEN WE AGREE TO wireless device, or any applications you access ARBITRATOR CAN AWARD THEM TOO. WE THE PARTY SEEKING ARBITRATION MUST PAY YOU $5,000 INSTEAD OF THE AMOUNT through your wireless device. We do not ALSO BOTH AGREE THAT: FIRST NOTIFY THE OTHER PARTY OF THE AWARDED. IN THAT CASE WE ALSO AGREE warrant that your wireless device will work DISPUTE IN WRITING AT LEAST 30 DAYS IN (1) THE FEDERAL ARBITRATION ACT APPLIES TO PAY ANY REASONABLE ATTORNEYS’ perfectly or will not need occasional upgrades ADVANCE OF INITIATING THE ARBITRATION. FEES AND EXPENSES, REGARDLESS OF or modifications, or that it will not be TO THIS AGREEMENT. EXCEPT FOR SMALL NOTICE TO VERIZON WIRELESS SHOULD CLAIMS COURT CASES THAT QUALIFY, WHETHER THE LAW REQUIRES IT FOR YOUR negatively affected by network-related BE SENT TO VERIZON WIRELESS DISPUTE CASE IF THE ARBITRATOR AWARDS YOU modifications, upgrades or similar activity. If ANY DISPUTE THAT IN ANY WAY RELATES RESOLUTION MANAGER, ONE VERIZON TO OR ARISES OUT OF THIS AGREEMENT MORE THAN $5,000, THEN WE WILL PAY YOU you download or use applications, services or WAY, VC52N061, BASKING RIDGE, NJ 07920. THAT AMOUNT. software provided by third parties (including OR FROM ANY EQUIPMENT, PRODUCTS THE NOTICE MUST DESCRIBE THE NATURE voice applications), 911 or E911, or other AND SERVICES YOU RECEIVE FROM US (OR OF THE CLAIM AND THE RELIEF BEING (7) AN ARBITRATION AWARD AND ANY calling functionality, may work differently FROM ANY ADVERTISING FOR ANY SUCH SOUGHT. IF WE ARE UNABLE TO RESOLVE JUDGMENT CONFIRMING IT APPLY ONLY TO than services offered by us, or may not work at PRODUCTS OR SERVICES), INCLUDING ANY OUR DISPUTE WITHIN 30 DAYS, EITHER THAT SPECIFIC CASE; IT CAN’T BE USED IN all. Please review all terms and conditions DISPUTES YOU HAVE WITH OUR EMPLOYEES PARTY MAY THEN PROCEED TO FILE A ANY OTHER CASE EXCEPT TO ENFORCE THE of such third-party products. Verizon Wireless OR AGENTS, WILL BE RESOLVED BY ONE OR CLAIM FOR ARBITRATION. WE’LL PAY ANY AWARD ITSELF. is not responsible for any third-party MORE NEUTRAL ARBITRATORS BEFORE THE FILING FEE THAT THE AAA OR BBB CHARGES (8) IF FOR SOME REASON THE information, content, applications or services AMERICAN ARBITRATION ASSOCIATION YOU FOR ARBITRATION OF THE DISPUTE. IF PROHIBITION ON CLASS ARBITRATIONS you access, download or use on your device. (“AAA”) OR BETTER BUSINESS BUREAU YOU PROVIDE US WITH SIGNED WRITTEN SET FORTH IN SUBSECTION (3) CANNOT You are responsible for maintaining virus and (“BBB”). YOU CAN ALSO BRING ANY ISSUES NOTICE THAT YOU CANNOT PAY THE FILING BE ENFORCED, THEN THE AGREEMENT TO other Internet security protections when YOU MAY HAVE TO THE ATTENTION OF FEE, VERIZON WIRELESS WILL PAY THE FEE ARBITRATE WILL NOT APPLY. FEDERAL, STATE, OR LOCAL GOVERNMENT accessing these third-party products or DIRECTLY TO THE AAA OR THE BBB. IF THAT (9) IF FOR ANY REASON A CLAIM services. For additional information, visit the AGENCIES, AND IF THE LAW ALLOWS, THEY ARBITRATION PROCEEDS, WE’LL ALSO PAY CAN SEEK RELIEF AGAINST US FOR YOU. PROCEEDS IN COURT RATHER THAN Verizon Content Policy at ANY ADMINISTRATIVE AND ARBITRATOR THROUGH ARBITRATION, YOU AND responsibility.verizon.com/contentpolicy (2) UNLESS YOU AND VERIZON WIRELESS FEES CHARGED LATER, AS WELL AS FOR VERIZON WIRELESS AGREE THAT THERE Please be aware that if you activated AGREE OTHERWISE, THE ARBITRATION ANY APPEAL TO A PANEL OF THREE NEW WILL TAKE PLACE IN THE COUNTY OF YOUR WILL NOT BE A JURY TRIAL. YOU AND your wireless device through our Open ARBITRATORS (IF THE ARBITRATION AWARD VERIZON WIRELESS UNCONDITIONALLY BILLING ADDRESS. FOR CLAIMS OVER IS APPEALABLE UNDER THIS AGREEMENT). Development program, we can’t vouch for the $10,000, THE AAA’S WIRELESS INDUSTRY WAIVE ANY RIGHT TO TRIAL BY JURY device’s call quality or overall functionality. ARBITRATION (“WIA”) RULES WILL APPLY. (5) WE ALSO OFFER CUSTOMERS THE IN ANY ACTION, PROCEEDING OR WAIVERS AND LIMITATIONS OF LIABILITY IN SUCH CASES, THE LOSER CAN ASK FOR OPTION OF PARTICIPATING IN A FREE COUNTERCLAIM ARISING OUT OF OR You and Verizon Wireless both agree to limit A PANEL OF THREE NEW ARBITRATORS INTERNAL MEDIATION PROGRAM. THIS RELATING TO THIS AGREEMENT IN ANY claims against each other for damages or TO REVIEW THE AWARD. FOR CLAIMS OF PROGRAM IS ENTIRELY VOLUNTARY AND WAY. IN THE EVENT OF LITIGATION, THIS other monetary relief to direct damages. This $10,000 OR LESS, THE PARTY BRINGING THE DOES NOT AFFECT EITHER PARTY’S RIGHTS PARAGRAPH MAY BE FILED TO SHOW A limitation and waiver will apply regardless CLAIM CAN CHOOSE EITHER THE AAA’S IN ANY OTHER ASPECT OF THESE DISPUTE WRITTEN CONSENT TO A TRIAL BY of the theory of liability. That means neither RULES FOR CONSUMER DISPUTES OR THE RESOLUTION PROCEDURES. IN OUR THE COURT. of us will try to get any indirect, special, BBB’S RULES FOR BINDING ARBITRATION OR, VOLUNTARY MEDIATION PROGRAM, WE consequential, treble or punitive damages WILL ASSIGN AN EMPLOYEE WHO’S NOT ALTERNATIVELY, CAN BRING AN INDIVIDUAL ABOUT THIS AGREEMENT from the other. This limitation and waiver also ACTION IN SMALL CLAIMS COURT. YOU DIRECTLY INVOLVED IN THE DISPUTE TO applies if you bring a claim against one of our HELP BOTH SIDES REACH AN AGREEMENT. If we don’t enforce our rights under this CAN GET PROCEDURES, RULES AND FEE agreement in one instance, that doesn’t mean suppliers, to the extent we would be required INFORMATION FROM THE AAA (WWW. THAT PERSON HAS ALL THE RIGHTS AND to indemnify the supplier for the claim. You PROTECTIONS OF A MEDIATOR AND THE we won’t or can’t enforce those rights in any ADR.ORG), THE BBB (WWW.BBB.ORG) OR other instance. You cannot assign this agreement agree we aren’t responsible for problems caused FROM US. FOR CLAIMS OF $10,000 OR LESS, PROCESS HAS ALL OF THE PROTECTIONS by you or others, or by any act of God. You also ASSOCIATED WITH MEDIATION. FOR or any of your rights or duties under it without YOU CAN CHOOSE WHETHER YOU’D LIKE our permission. However, we may assign this agree we aren’t liable for missed or deleted voice THE ARBITRATION CARRIED OUT BASED EXAMPLE, NOTHING SAID IN THE mails or other messages, or for any information MEDIATION CAN BE USED LATER IN AN agreement or any debt you owe us without ONLY ON DOCUMENTS SUBMITTED TO THE notifying you. If you’re a Postpay customer, (like pictures) that gets lost or deleted if we ARBITRATOR, OR BY A HEARING IN PERSON ARBITRATION OR LAWSUIT. IF YOU’D LIKE work on your device. If another wireless carrier OR BY PHONE. TO KNOW MORE, PLEASE CONTACT US AT please note that many notices we send to you

22 1.800.256.4646 verizonwireless.com 23 will show up as messages on your monthly bill. MORE EVERYTHING 700-MINUTE, 65 PLUS, CANADA AND in our network to transmit data files in a more efficient manner to (iv) any activity that adversely affects the ability of other If you have online billing, those notices will MEXICO PLANS allow available network capacity to benefit the greatest number users or systems to use either Verizon Wireless’ services or the be deemed received by you when your online Limited Mobile to Mobile Calling with Limited Night & of users. These techniques include caching less data, using less Internet-based resources of others, including the generation bill is available for viewing. If you get a paper Weekend: Does your Plan have limited Mobile to Mobile Calling capacity, and sizing the video more appropriately for the device. or dissemination of viruses, malware or “denial of service” bill, those notices will be deemed received by and limited Night & Weekend allowances? If so, then when you The optimization process is agnostic to the content itself and to attacks; (v) accessing, or attempting to access without you three days after we mail the bill to you. make a Mobile to Mobile call during Night & Weekend hours, your the website that provides it. While we invest much effort to avoid authority, the information, accounts or devices of others, or If we send other notices to you, they will be allowance minutes will be used in the following order: 1) Mobile to changing text, image and video files in the compression process, to penetrate, or attempt to penetrate, Verizon Wireless’ or Mobile Calling, 2) Night & Weekend and 3) Anytime Allowance. and while any change to the file is likely to be indiscernible, the another entity’s network or systems; or (vi) running software considered received immediately if we send optimization process may minimally impact the appearance of them to your wireless device, or to any email or Family SharePlans — Minimum Number of Lines: A Family or other devices that maintain continuous active Internet SharePlan must include a minimum of two lines at all times. In the the file as displayed on your device. For a further, more detailed connections when a computer’s connection would otherwise fax number you’ve given us, or after three days explanation of these techniques, please visit verizonwireless.com/ be idle, or “keep alive” functions, unless they adhere to if we mail them to your billing address. If you spirit of family, they all use the number of minutes designated for the account. vzwoptimization Verizon Wireless’ requirements for such usage, which may be need to send notices to us, please send them to Verizon Wireless strives to provide customers the best experience changed from time to time. the customer service address on your latest bill. NO-ANNUAL-CONTRACT PLANS A $35 activation fee may apply when starting or renewing when using our network, a shared resource among tens of millions We further reserve the right to take measures to protect our If you’re a Prepaid customer and we send service. Monthly plans automatically renew on the same date of customers. To help achieve this, if you use an extraordinary network and other users from harm, compromised capacity notices to you, they will be considered received each month, and any unused allowance minutes or data will be amount of data and fall within the top 5% of Verizon Wireless data or degradation in performance. These measures may impact immediately if we send them to your wireless forfeited on your renewal date. Voice calls are 25¢ per minute users we may reduce your data throughput speeds periodically your service, and we reserve the right to deny, modify or device or to any email or fax number you’ve given if you have used your allowance before your monthly renewal for the remainder of your then current and immediately following terminate service, with or without notice, to anyone we believe us, or if we post them as a precall notification on date or if you do not have enough funds in your account to billing cycle to ensure high quality network performance for is using Data Plans or Features in a manner that adversely your Service, or after three days if we mail them renew your monthly plan. other users at locations and times of peak demand. Our proactive impacts our network. management of the Verizon Wireless network is designed to to the most current address we have for you. Daily plan voice and data allowances and service are valid We may monitor your compliance, or other subscribers’ If you need to send notices to us, please send ensure that the remaining 95% of data customers aren’t negatively compliance, with these terms and conditions, but we will until 11:59 p.m. You can make only four changes to your Plan in affected by the inordinate data consumption of just a few users. them to the Customer Service Prepaid address at a 30-day period. Multimedia messaging and data services and not monitor the content of your communications except verizonwireless.com/contactus features not available when roaming. You may lose your phone If you subscribe to a plan other than a MORE Everything Plan, as otherwise expressly permitted or required by law. (See there may be an additional monthly fee to use Mobile Hotspot or If any part of this agreement, including number if your account has no funds for 60 days. If you want to verizonwireless.com/privacy) change from prepaid service to postpay service, any remaining any other Wi-Fi hotspot or tethering service to use your device as UNLIMITED ANYTIME MINUTES anything regarding the arbitration process a Wi-Fi hotspot or to tether it to your computer. (except for the prohibition on class arbitrations funds in your account will be credited to your postpay account. Unlimited Anytime Minutes may be used for directly dialed or as explained in part 8 of the dispute resolution International Services: For details on International Services, Data transfer amounts will vary based on application. If you received calls between individuals and not for connections that as well as the latest available locations and rates, visit download an audio or video file, the file may be downloaded in don’t involve uninterrupted live dialogue between individuals. section above), is ruled invalid, that part may sections or in its entirety; data charges will apply to the portion be removed from this agreement. verizonwireless.com/prepaidglobal. Locations and rates NATIONAL MOBILE TO MOBILE CALLING/ subject to change without notice. downloaded, regardless of whether you listen to or watch all of This agreement and the documents it FRIENDS & FAMILY International Voice Calls are 25¢ per minute plus the following it. You may access and monitor your own data usage during a National Mobile to Mobile Calling/Friends & Family is only available incorporates form the entire agreement surcharges: No extra charge to Puerto Rico; 10¢ per minute to particular billing period, including during the Return Period, by for directly dialed 10-digit numbers and is not available: (i) to between us. You can’t rely on any other landline numbers in Mexico; 29¢ per minute to wireless numbers in accessing My Verizon online or by contacting Customer Service. customers whose wireless exchange restricts the delivery of Caller documents, or on what’s said by any Sales or Mexico, Canada, Guam, Northern Mariana Islands and the US Virgin DATA SERVICES: PREPAID TABLET PLANS ID; (ii) with fixed wireless devices with usage substantially from a Customer Service Representatives, and you Islands; $1.49 per minute to other available locations. Prepaid Mobile Broadband Tablet Plans automatically renew each single cell site; (iii) if Call Forwarding or No Answer/Busy Transfer have no other rights regarding Service or this International Text Messages are 25¢ per message sent (per month on the same calendar day as the original purchase (if the features are activated; (iv) for data usage, including Push to Talk agreement. This agreement isn’t for the benefit recipient) to an international number; messages received are purchase was made on days 29–31, the renewal date is the 1st of calls, Multimedia Messaging; (v) for calls to check your Voice Mail; of any third party except our parent companies, included on an unlimited plan. the following month), and the customer’s credit card is billed (vi) for calls to Verizon Wireless customers using any of the Global affiliates, subsidiaries, agents, and predecessors accordingly. If the entire data allowance is used before the renewal services; (vii) in those areas of Louisiana and Mississippi where your and successors in interest. Except where we’ve International Multimedia Messages are 50¢ per message sent date, service will not be available until the plan automatically phone’s roaming indicator flashes; and (viii) for incoming calls if (per recipient) and 25¢ per message to receive with participating renews, unless a new data plan is purchased. If a new data plan is Caller ID is not present or Caller ID Block is initiated. agreed otherwise elsewhere in this agreement, carriers. Voice calling rates while roaming internationally are 89¢ this agreement and any disputes covered by purchased, the automatic renewal date is adjusted according to TEXT AND MULTIMEDIA MESSAGING per minute from Canada, Puerto Rico and US Virgin Islands; 99¢ per the new purchase date. it are governed by federal law and the laws of minute from Mexico; and $1.99 per minute from Anguilla, Antigua Check out verizonwireless.com/support/terms/products/ the state encompassing the area code of your and Barbuda, Barbados, Cayman Islands, Jamaica, and Saint Kitts DATA SERVICES: PERMITTED USES messaging.html for the Text and Multimedia Messaging wireless phone number when you accepted this and Nevis. Text Messaging rates while roaming internationally are You can use our Data Services for accessing the Internet and for Terms and Conditions. Keep in mind that if you cancel a picture or agreement, without regard to the conflicts of 50¢ per message sent (per recipient) and 5¢ per message received. such things as: (i) Internet browsing; (ii) email; (iii) intranet access video message after pressing Send, partial content may be delivered. laws and rules of that state. International Roaming coverage available only on participating (including accessing corporate intranets, email and individual You can control receipt of multimedia messages using the “prompt networks and is not guaranteed. Calling and messaging to some productivity applications made available by your company); mode” feature on your phone. locations may not be available at all times. (iv) uploading, downloading and streaming of audio, video and Data-Only Plans: Text Messaging available at standard rates. For games; and (v) Voice over Internet Protocol (VoIP). IMPORTANT INFORMATION DATA SERVICES some PC Card, ExpressCard, USB Modem, Mobile Hotspot and The services described in this brochure are subject to the Verizon Wireless charges you for all data and content sent or DATA SERVICES: PROHIBITED USES Mobile Broadband Built-In notebook/netbook devices and tablets, following terms and conditions, as applicable. received using our network (including any network overhead and/ You may not use our Data Services for illegal purposes or if you don’t utilize VZAccess Manager (or an SMS-capable • Credit approval required. or Internet Protocol overhead associated with content sent or purposes that infringe upon others’ intellectual property connection manager), you will be billed for text messages that are • Billing, shipping and end-user address must be within an area received), as well as resolution of Internet Protocol addresses from rights, or in a manner that interferes with other users’ service; sent to you, but you will not be able to receive them. When using where Verizon Wireless is licensed and provides service. domain names. Sending or receiving data using a virtual private that violates trade and economic sanctions and prohibitions some Mobile Hotspots, you must be connected via the provided • To block access to certain content or services, call Customer network (VPN) involves additional VPN overhead for which you as promulgated by the departments of Commerce, Treasury USB cable to receive text messages; if you are connected via Wi-Fi Service or visit verizonwireless.com/myverizon, where you can will be charged. Please note that certain applications or widgets or any other US government agency; that interferes with using one of these devices, you will be billed for text messages that block users on your account from using or making purchases in periodically send and receive data in the background, without the network’s ability to fairly allocate capacity among users are sent to you, but you will not receive them. Messaging Block is Games, Media Center, Mobile Web and third-party applications any action by the user, and you will be billed for such data use. or that otherwise degrades service quality for other users. available upon request. and services. Applications may automatically re-initiate data sessions without Examples of prohibited usage include: (i) server devices or OPTIONAL SERVICES TERMS AND CONDITIONS host computer applications that are broadcast to multiple • When you call someone, his or her phone may show your name your pressing or clicking the Send or connect button. Data sessions MEDIA CENTER and wireless phone number. If you want to block this Caller ID, dial automatically terminate after 24 hours. A data session is inactive servers or recipients such that they could enable “bots” or similar routines (as set forth in more detail in (ii) below) or You will be responsible for all charges incurred until the apps are *67 before each call, or order per-line call blocking (just dial *82 when no data is being transferred. Data sessions may seem deleted from your account, even if you lose or replace your phone, to unblock) where available. You can’t block Caller ID for some of inactive while data is actively being transferred, or may seem otherwise degrade network capacity or functionality; (ii) “auto-responders,” “cancel-bots,” or similar automated or block Media Center on your phone or your account is suspended. the numbers you may call, such as toll-free numbers. active when the data is actually cached and data is not being You agree: (1) to use apps only on the phone to which they are • When you set up and listen to your Voice Mail from your wireless transferred. If you have a Data-Only plan and use voice service, manual routines that generate amounts of net traffic that could disrupt net user groups or email use by others; (iii) downloaded, even if downloaded pursuant to an unlimited or phone, your account will be billed at regular plan rates, just as if domestic voice calls will be billed at 25¢/minute. other long-term subscription, unless transfers to replacement you were making a regular call. We are implementing optimization and transcoding technologies generating “spam” or unsolicited commercial or bulk email (or activities that facilitate the dissemination of such email); phones are explicitly permitted by Verizon Wireless; (2) not to (i)

24 1.800.256.4646 verizonwireless.com 25 harass, offend, threaten, embarrass, distress or invade the privacy The Service cannot be used to make 500, 700, 900, 976, 0+ LTE INTERNET (INSTALLED) SERVICE a Push to Talk call. You can’t prevent others from adding your of any individual or entity; (ii) provide false information or collect, operator assisted, or dial around calls (e.g., 1010-XXXX). We will attempt to install your Service at the service address number to their Push to Talk contact list. impersonate another person; and/or (iii) take any action that NAME ID you provide us at time of sale. If you are not the homeowner, Only one person at a time can speak during Push to Talk calls. infringes upon any third party’s copyright, trademark, patent or Some Verizon Wireless services allow customers to determine or if your use of such property is subject to a homeowner When you use your phone keypad to make a Push to Talk call, you other intellectual property right(s); and (3) to the license how their names, mobile phone numbers and other personal association or other restrictions, you are responsible for agreement, if any, between you and each app developer. obtaining all third-party consents, and by placing an order must enter the 10-digit phone number of the called party. information (“Name ID”) appears to the person receiving the call. Presence information may not be available for all Push to Talk MESSAGING PROGRAMS Verizon Wireless does not prescreen Name ID information that you for service, you confirm that you are authorized to permit installation of the system at such address. If 4G LTE coverage is contacts. The accuracy of presence information may be affected by Messaging programs use unique five- or six-digit numbers, called submit when using these services. To use these services, you must the network registration status of a Push to Talk contact. “short codes.” They are provided by third parties, and we are not represent and warrant to Verizon Wireless that the information you not available at such address, or if we cannot perform installation responsible for any content, information or services provided by for any reason, all payments will be refunded to you and no early You can’t use your Push to Talk service for any applications that provide is accurate; not intended to offend, impersonate, misinform termination fee will apply. third-party services through these programs. The programs and or mislead others; and does not infringe or violate someone else’s tether your phone to computers or other devices for any purpose. opt-in requirements vary. Short codes, whether sent or received, rights or violate the law, rules or regulations with regard to privacy, Verizon Wireless does not warrant or guarantee that Service can VERIZON ROADSIDE ASSISTANCE may be subject to standard messaging charges. intellectual property or otherwise. be provisioned at your location, or that provisioning will occur Verizon Roadside Assistance service is available for legally according to a specified schedule, even if Verizon Wireless has registered light passenger vehicles (e.g., sedans, coupes, To opt out at any time, send the words CANCEL, END, QUIT, Customers may also be able to download software applications STOP or UNSUBSCRIBE to the applicable short code. To get more accepted your order. Verizon Wireless will not be responsible for motorcycles, convertibles, SUVs, light-duty pickups, etc.). Coverage offered by unaffiliated third-party providers that manipulate or uninstalling your Service or any equipment once the Service has does not include service of any kind on vehicles used for commercial information, including contact details for the third-party sponsor, “spoof” the Name ID that appears to the person receiving the call. send the word HELP to the short code. Some programs may be been activated. Also, Verizon Wireless has no responsibility for the purposes or using dealer tags. For every line enrolled, you can only Verizon Wireless does not prescreen the third-party applications maintenance or repair of any equipment or software provided in make four calls per year for Verizon Roadside Assistance service. subject to additional terms and conditions. that you may download. However, you should review any connection with the Service, including the LTE Internet (Installed) Verizon Roadside Assistance services are provided by Signature No credits or pro-rating will be applied. applicable third-party terms and conditions before subscribing to Antenna or LTE Internet (Installed) Router, or any other equipment or using such services. Motor Club, Inc. (in California, Signature Motor Club of California, VERIZON 4G LTE BROADBAND ROUTER WITH VOICE or services that you choose to use in connection with the Service. Inc.), subsidiaries of Allstate Enterprises, LLC, an independent DEVICE (“DEVICE”) AND VERIZON 4G LTE BROADBAND Verizon Wireless has the right, in its sole discretion, to refuse to You may not move the LTE Internet (Installed) Antenna to a different company contracted to provide roadside assistance to ROUTER WITH VOICE SERVICE (“SERVICE”) pass or to remove any Name ID information and to investigate location or position at your address once installed. You may not Verizon Wireless customers. You can receive Verizon Roadside IMPORTANT 911 EMERGENCY RESPONSE INFORMATION: reports of misuse, abuse or other violations. Such violations may move the system or Service to another address. If you are moving Assistance service two days after the feature is added. Since the Device is designed to operate only in an indoor result in your service being limited, suspended or terminated to a new residence at which service is available and you wish to INTERNATIONAL ELIGIBILITY environment, please be prepared to provide your indoor location for cause. Submitting misleading or inaccurate information to continue using the Service, you may request Verizon Wireless install to public safety personnel during any 911 calls. The GPS chipset International Eligibility requires a minimum payment history and Verizon Wireless or a third-party provider, or misuse of your the system at your new residence, although an equipment fee and credit approval; a contract term and security deposit may also be embedded in the Device will work best if the Device is located wireless device, with the intent to defraud, cause harm or a contract extension will be required. Once the Service is activated near a window or other opening. required. Failure to maintain these requirements may result in wrongfully obtain anything of value may also subject you to civil at your new residence, your contract term will be extended for suspension of International Eligibility without notice. You can While the Device has a backup battery, if the landline phone to and criminal penalties. a new contract period and Verizon Wireless will waive any early remove International Eligibility at any time by calling Customer which the Device is connected requires external electric power to WIRELESS HOME PHONE ADAPTOR DEVICE (“DEVICE”) & termination fee associated with your original Service. Service. You are responsible for any unauthorized use of your SIM operate, Service (including the ability to make and receive 911 calls) WIRELESS HOME PHONE SERVICE (“SERVICE”) Verizon Wireless may provide your email service through an Card and will safeguard security codes. Upon termination of service, will not be available during a power outage. The backup battery affiliate or other e-mail service provider. You will need to agree to destroy your SIM Card. See verizonwireless.com/global for details. only supports voice (but not data) functionality for the Service. IMPORTANT 911 EMERGENCY RESPONSE INFORMATION: Since the Device is designed to operate only in an indoor environment, the service provider’s terms of service to use the email service. IF INTERNATIONAL LONG DISTANCE Neither Verizon Wireless nor any of its affiliates shall be liable for please be prepared to provide your indoor location to public safety YOUR SERVICE IS TERMINATED FOR ANY REASON, YOUR EMAIL You need International Eligibility to make international calls to any service outage and/or inability to access emergency service personnel during any calls to 911. The GPS chipset embedded in SERVICE WILL BE TERMINATED AND ALL DATA, FILES AND OTHER most countries, but you can make calls to some North American personnel, nor shall Verizon Wireless or any of its affiliates be the Device will work best if the Device is located near a window or INFORMATION (INCLUDING EMAILS, ADDRESS BOOK AND WEB destinations without it. Additional surcharges may apply when responsible for the acts or omissions of emergency response other opening. STORAGE CONTENT) STORED IN OR FOR YOUR ACCOUNT WILL BE calling certain countries; see verizonwireless.com/global for details. center personnel. DELETED WITHOUT FURTHER NOTICE TO YOU. INTERNATIONAL ROAMING While the Device does have a backup battery, if the landline phone GAMES SERVICE USE AND LIMITATIONS: While the coverage map at to which the Device is connected requires external electric power to Some services, such as premium messaging, directory assistance, verizonwireless.com/coveragelocator may provide some The Games application platform is available on select Android entertainment lines and third-party services, may be available, and indication of expected coverage, you will need to assess whether operate, Service (including the ability to make and receive 911 calls) devices and provides access to third-party game apps. Some will not be available during a power outage. charges for these services will be billed (along with applicable toll the actual coverage at your location is acceptable to you for game apps are free to download; others carry one-time or charges) in addition to roaming rates. Message-waiting-indicator purposes of using the Service. You will need at least moderate Neither Verizon Wireless nor any of its affiliates shall be liable for recurring charges. Certain game apps also enable users to make service is not available where Text Messaging is not available. When Verizon Wireless coverage throughout your home to properly use any service outage and/or inability to access emergency service purchases from within the app. All charges will be billed on using Global Phone services, or if you subscribe to a Nationwide the Service. The Device is designed to provide voice coverage at personnel, nor shall Verizon Wireless or any of its affiliates be your Verizon Wireless bill. You can block game app purchases at Plus Canada or Nationwide Plus Mexico Plan and you’re roaming your location that is consistent with other Verizon Wireless responsible for the acts or omissions of emergency response verizonwireless.com/myverizon or by calling Customer Service. near country borders, calls may be carried by a cell site located in a devices, but Verizon Wireless does not represent that the voice center personnel. CONTENT FILTERS neighboring country and billed at that country’s rates. performance of the Service will be equivalent to landline phone SERVICE USE AND LIMITATIONS: While the Verizon Wireless The default setting is Filter Off. Content Filters can filter websites Verizon Wireless will terminate your service for good cause if less service. Never place a telephone cord into the yellow security port coverage map at verizonwireless.com/coveragelocator may accessible through most wireless devices and content accessible under any circumstances. Doing so may damage the device and than half of your voice or data usage over three consecutive billing provide some indication of expected coverage, you will need to through Media Center. Content from other sources is not filtered at cycles is on the Verizon Wireless Nationwide Rate and Coverage Area. negate its warranty. Do not remove the rubber plug from the assess whether the actual coverage at your location is acceptable this time. Content filters do not apply when the device is using yellow security port unless otherwise instructed by your home to you for purposes of using the Service. You will need at least Wi-Fi. Other limitations apply. Visit verizonwireless.com/ CRUISE SHIP SERVICE security system provider. 4G LTE Broadband Router with Voice contentfilters or call 1.800.922.0204 for additional information. Taking a cruise ship vacation? Then you’ll find Cruise Ship roaming moderate Verizon Wireless coverage throughout your home to rates apply to calls made and received while traveling on or near may not be compatible with certain home security systems. properly use the Service. Please check with your home security system provider to confirm VZ NAVIGATOR the cruise lines and ships currently published on verizonwireless.com/ the compatibility requirements of your home security system. The Device may not be compatible with certain home security Do not attempt to enter or change information while driving. global systems. Please check with your home security system provider to Traffic features are limited to major roadways in certain areas If you subscribe to voice only service or voice and data service for only. Accuracy and completeness of information is not guaranteed. PLAN AND FEATURE DISCOUNTS 4G LTE Broadband Router with Voice and the Device is connected confirm the compatibility requirements of your system. Verizon Wireless offers discounts on eligible plans and features, as to a cordless phone base station, any compatible extension phones If the Device is connected to a cordless phone base station, any PUSH TO TALK well as corporate-only plans and equipment pricing, to qualifying can also use the Service, but the only corded telephones that can extension phones compatible with that base station can also use Push to Talk calls take place between Verizon Wireless Push to businesses. If you are not a business customer, you may be able use the Service are those that are connected directly to the Device. the Service, but the only corded telephones that can use the Service Talk subscribers only. The Push to Talk feature can be added to to receive a monthly access discount based on where you work are those that are connected directly to the Device. plans with a monthly access fee of $34.99 or higher (or to Family or through an organization with which you are affiliated. Unless The Service is not compatible with fax machines, DVR services, SharePlan lines). credit card machines, medical alert services or some High Speed The Service is solely a wireless voice service. Data services typically otherwise noted, plans with a monthly access fee or monthly or DSL Internet services. Please contact your service provider to available on handheld wireless phones or other wireless devices are Best Performance: For the best Push to Talk performance, all account access fee of $34.99 or higher and data features $24.99 or determine if Internet service is available as a standalone offering. not available through the Service. The Service also does not support callers on a Push to Talk session must have a device that supports higher when added to such plans are eligible for discounts. Prepaid Do not connect the Device to a landline telephone wall jack. incoming or outgoing fax calls, or dial-up or DSL Internet service. EV-DO Rev. A and receive EV-DO service. A Push to Talk call is Plans, line level access fees and, except for business customers, The Device must be connected to cordless or corded telephone terminated by pressing End or after 10 seconds of inactivity. Data-Only Plans are not eligible for discounts. The MORE Everything The Service cannot be used to make 500, 700, 900, 976, 0+ collect, Plan for Basic Phones monthly account access includes an account hardware, as described in the 4G LTE Broadband Router with operator assisted, or dial‑around calls (e.g., 1010-XXXX). General Use: While you are on a Push to Talk call, voice calls will go Voice User Manual. directly to Voice Mail. When you are on a voice call, you can’t receive monthly access charge and line monthly access charge for one line and the Nationwide SharePlan monthly account access includes

26 1.800.256.4646 verizonwireless.com 27 a monthly account access charge and monthly line access charge on all devices or in the entire service area or if a subscriber is outside YOU CAN TRY OUT OUR SERVICE FOR 14 DAYS. price at the time of activation, you must return that wireless for two lines: Each monthly line access charge is equal to the of the Verizon Wireless service area. For details on the availability of Please see Return and Service Termination section under the Return device within the device return period to avoid being assessed charge for each extra line. Please speak with a Verizon Wireless this service and wireless emergency alert–capable devices, please & Exchange Policy below for complete details. an early termination fee of $175, or $350 if you purchased an Sales Representative, or your organization’s telecom administrator, ask a Sales Representative or visit verizonwireless.com/govalerts advanced device. You will remain responsible for your Activation for more information about discounts you may be eligible for. RETURN & EXCHANGE POLICY Fee unless you terminate service within three days of activation. SECURITY DEPOSIT (for purchases from Verizon Wireless) For information about our business programs, please speak to a You may have been asked to leave a security deposit at the time You will also be responsible for all applicable usage fees, prorated Verizon Wireless Business Specialist or call 1.800.VZW.4BIZ. you activated your wireless service. You are eligible to receive WIRELESS DEVICE/ACCESSORY RETURN POLICY access charges, taxes, surcharges or other charges that accrued to You may return or exchange wireless devices and accessories ACCOUNT MANAGER your security deposit back at the end of one year of uninterrupted your account through the termination date. If you paid a security service, or upon termination of your service. Your deposit will purchased from Verizon Wireless within 14 days of purchase. A deposit, it may take between 30 and 60 days to process the return SHARING YOUR ACCOUNT ACCESS restocking fee of $35 ($70 for netbooks and tablets) applies to any of your security deposit. The charges for any service used on the Adding an Account Manager gives another person access to your automatically be refunded after one year, including interest, provided that you have kept your account in “good standing” (this return or exchange of a wireless device (excluding Hawaii). account before the service termination date may be applied account information and authority to manage your account. against your security deposit. Account Managers can perform all transactions except for: means that you paid your bill continuously for one year in a timely This return and exchange policy does not apply to customers who manner). This refund may take up to three billing cycles to be have purchased a Prepaid Plan. If you purchased your merchandise If you cancel your service after the 14-day period, but prior to the • Change account password from another retailer, the retailer’s return/exchange policy applies. • processed. Should you be disconnected at any time during the first expiration of your minimum term, you will be responsible for all of Add/change Account Manager year for lack of payment, you forfeit any interest accrued during At our discretion, we may decline your return or charge you a fee for a the above-mentioned charges, including the early termination fee. WIRELESS SAFETY & ASSISTANCE that time frame. If you terminate your service, but have not paid missing item, or for items that we determine are damaged or require If you return your merchandise, even by mistake, after the return IMPORTANT INFORMATION ON RADIO FREQUENCY your final bill, the deposit will be applied to your account, and you service, or if the item or its software has been modified from its period, you will not receive a refund and the merchandise you returned EMISSIONS AND RESPONSIBLE DRIVING will receive any remaining funds. If your service is terminated after manufacturer’s specifications. If you return and we accept your will not be returned to you. the initial 14-day return and exchange period but before the end of merchandise within the return period, we will refund your purchase You can find important and useful information on Radio Frequency If you purchased your merchandise online or by phone, please Emissions and Responsible Driving in our stores, in the Important your minimum term, your deposit will be applied against the early price, subject to the restocking fee. If you return a wireless device termination fee in addition to any outstanding balance before a without a UPC on the box, the amount of the refund will be reduced follow the return instructions in your package. If you purchased Consumer Information brochure included in your equipment box your merchandise in a Verizon Wireless Store, you can return it and on our website. Visit verizonwireless.com and click on the check is processed. by the amount of any mail-in rebate that was available for the wireless device at the time of purchase. Purchases made by cash or to any Verizon Wireless Store. Please visit verizonwireless.com/ links at the bottom of the homepage. 4G LTE DEVICE NOT PURCHASED FROM VERIZON WIRELESS returninstructions for more details. LOCATION INFORMATION You may activate any 4G LTE device that has been certified by check, credit card or gift card will be refunded by check, credit card or Verizon Wireless to be compatible with our 4G LTE network, gift card, respectively. LTE INTERNET (INSTALLED) SERVICE RETURN & Your wireless device can determine its (and your) physical, EXCHANGE POLICY geographical location (“Location Information”) and can including devices not purchased directly from Verizon Wireless. If If you received your merchandise through a “Buy One, Get One Free” you did not purchase your device from Verizon Wireless, please be or similar offer, both items must be returned in order to receive a You may not return the LTE Internet (Installed) Router to associate Location Information with other data. Additionally, Verizon Wireless’ or its agents’ retail outlets, but within 14 days certain applications, services and programs are capable of aware that certification of a device for use on the Verizon Wireless refund. For exchanges for the same merchandise make and model, only the item to be exchanged needs to be returned. following activation of Service, you may contact Customer accessing, collecting, storing and using Location Information network does not mean that Verizon Wireless has made any Service, who will assist you with the return process. If you cancel and disclosing Location Information to others. You should determination as to the function, call quality or other functionality Opened software purchased separately may be exchanged only more than 14 days after activation, you will not be entitled to a use caution when determining whether or not Location provided by the device. The device provider is solely responsible for the exact same item at a Verizon Wireless Store and may not be refund of any activation or installation fees, or fees for additional Information should be made available to others and you for the representations of its product function, functionality, returned for refund. services made at the time of installation. If you cancel your should review any applicable third-party privacy policies pricing and service agreements. Verizon Wireless does not in any Opened AppleCare Protection Plan boxes may be returned to Apple Service, you will not be entitled to any bundled discounts (if any) before providing access. To limit potential unauthorized way warrant that the certified device (a) will operate or operate only by calling 1.800.APL.CARE (1.800.275.2273). Apple will associated with such Service. access to your Location Information, Verizon Wireless offers without error on the network (including the network of any other provide a full refund within 30 days of purchase, and a prorated various mechanisms and settings to manage access to carrier accessed while roaming or otherwise), or with available If you move and call us at 1.800.922.0204 to cancel your refund thereafter. You will need your Verizon Wireless Customer Service, or if 4G LTE coverage is not available at your new address location data. By enabling location settings you are Verizon Wireless branded products and services; (b) will operate Receipt to establish your purchase date. without the need for periodic upgrades or modifications to the or we cannot perform installation at such address for any permitting third-party access to Location Information Before returning or exchanging any wireless device or accessory that through software, widgets or peripheral components you certified device; (c) will operate indefinitely on the network; (d) reason, you will be charged any applicable early termination will not be subject to service disruptions or interruptions due to has data in its memory, please transfer all data you wish to retain to fees. If you fail to call us at 1.800.922.0204, your Service will choose to download, add or attach to your wireless device or another file source. Once the wireless device or accessory is returned, not be cancelled and your Service charges will continue to through web access, messaging capabilities or other means government regulation, system capacity, coverage limitations, radio your data cannot be recovered. Additionally, you should retain and you are authorizing Verizon Wireless to collect, use and signal interference or other anomalies; or (e) will not be adversely apply, even if you return the LTE Internet (Installed) Router. or destroy any removable or portable memory cards or modules disclose your Location Information as appropriate to provide affected by network-related modifications, upgrades or similar (such as a SIM Card or SD Card) in order to help protect sensitive you with any location services that you enabled. activity. Also, you should contact the device provider from whom information, such as mobile banking information. EXPERIENCING A PROBLEM WITH YOUR DEVICE? TOLL-FREE CALLS AND EMERGENCY SERVICES you purchased the device for questions about its operations and capabilities. Verizon Wireless representatives may not be able to Because the FCC requires that nearly all wireless devices on a carrier’s If you’re having a problem with your wireless device, just contact Calls to 800, 855, 866, 877 and 888 numbers are toll-free; however, network have GPS capability, Verizon Wireless does not allow non-GPS Verizon Wireless toll-free at 1.866.406.5154 from a landline phone. you will be billed for airtime. The exceptions are calls to troubleshoot operational difficulties encountered with devices not purchased from Verizon Wireless. wireless devices to be activated on our network. If you upgrade from We’ll diagnose the issue with you right over the phone. If we Verizon Wireless Customer Service and Technical Support (press a non-GPS–capable wireless device to a GPS-capable wireless device can’t resolve the problem and it is caused by a manufacturing *611 Send from your wireless phone) and emergency calls (911), and then return it within the return period, Verizon Wireless will not defect within the first 12 months since original purchase from which are toll- and airtime-free. 911 Emergency Assistance: 911 CONNECTICUT CUSTOMERS ONLY allow the non-GPS–capable wireless device back on our network. Verizon Wireless or an authorized retailer, we’ll send you a Certified Send (toll- and airtime-free from your wireless phone). All calls to If you have any questions about your bill or concerns We will, however, allow you to exchange your new wireless device Like-New Replacement (either a like unit or one of comparable *611 or 911 are included in your Plan. about your service, please call Customer Service at for another GPS-capable wireless device that will meet your needs, quality) right to your door. For tablets, we will send your replacement after you return your tablet in the shipping box we FRAUD PREVENTION 1.800.922.0204 or dial *611 from your wireless phone. subject to the restocking fee. Verizon Wireless wants to protect your privacy and works hard Business and Government customers: The terms and conditions of send you. Certified Like-New Replacements will carry the remaining to prevent unauthorized phone usage or fraud. Wireless phone If we cannot resolve your issue, you have the option warranty period from the original wireless device, or 90 days, of contacting the Department of Public Utility the Return & Exchange Policy, including the return period, may vary numbers and calls are capable of being intercepted by someone by contract. Please contact your Verizon Wireless Account Manager or whichever is greater. Once you receive your replacement device, with specialized equipment. We use anti-fraud technology to make Control (DPUC): refer to your contract to determine the applicable terms and conditions. you must return your defective device within 5 days. If you do not fraudulent calling very difficult, particularly on digital calls. Online: www.state.ct.us/dpuc return your defective device or if you return a device that has been Returning your merchandise does not automatically terminate subjected to neglect, misuse, liquid damage, software alterations or FCC RULES AND REGULATIONS Phone: 1.866.381.2355 your service. You or your organization’s Single Point of Contact unreasonable wear and tear, you will be charged up to the full retail The Federal Communications Commission (FCC) requires that Mail: Connecticut DPUC (SPOC) must call Customer Service to cancel service. price of your replacement device, which may be in excess of $500. If wireless phones be operated in accordance with FCC rules and EXCHANGE NEW MERCHANDISE regulations and under supervision of the licensee. 10 Franklin Square your device has incurred damage not covered by the manufacturer’s New Britain, CT 06051 You are permitted to make one exchange. To make an exchange, warranty, return your replacement device in the box it came in FCC NOTICE REGARDING TRANSMISSION OF WIRELESS return the merchandise (including device, charger, battery, to avoid being charged the value of your replacement device. If EMERGENCY ALERTS (COMMERCIAL MOBILE ALERT instructions and any other components) in the ORIGINAL box. All you have equipment protection, contact your provider to discuss SERVICE) merchandise must be in like-new condition and accompanied replacement options for damaged devices. Verizon Wireless has chosen to offer wireless emergency alerts by the original receipt. Shipping charges may apply to exchange These policies do not limit or supersede any existing within portions of its service area, as defined by the terms and merchandise sent to you by Verizon Wireless. manufacturer’s warranties. This program may be considered conditions of its service agreement, on wireless emergency alert– RETURN AND SERVICE TERMINATION to be a “warranty” or “service contract” in certain states. In capable devices. There is no additional charge for these wireless You may terminate service for any reason within 14 days of these states, please refer to the Extended Limited Warranty emergency alerts. Wireless emergency alerts may not be available activation. If you purchased a wireless device at a promotional or Service Contract information below.

28 1.800.256.4646 verizonwireless.com 29 You have 30 days from the date of activation of a new or Certified adversely affect performance or prevent adequate inspection and IX. OTHER CONDITIONS: Residents of Connecticut may file a claim with Balboa Insurance Pre-Owned device to enroll in Total Mobile Protection, Total testing to verify any warranty claim; A. This Warranty or Service Contract is extended to the original Company, Suite 200, 3349 Michelson Drive, Irvine, CA 92612- Equipment Coverage, Wireless Phone Protection or Extended F. Products with labels removed or illegible serial numbers; subscriber buyer only and may not be assigned or transferred 8893 directly if Verizon Wireless fails to perform according to the to subsequent subscriber buyers. This is Verizon Wireless’ terms hereof. Warranty. Please see verizonwireless.com/equipmentprotection G. Defects or damage due to spills of or immersion in food or liquid; for details. complete Warranty or Service Contract for your Product. C. Resolution of Disputes for Connecticut Residents Only: Any Extended Limited Warranty or Service Contract H. Scratches on all plastic surfaces and externally exposed parts Verizon Wireless assumes no obligation or liability for additions disputes between Verizon Wireless and residents of Connecticut (Important Information for Customers Who Enroll in the resulting from normal use; and/or or modifications to this Warranty or Service Contract unless arising under this Warranty shall be decided by an arbitration Extended Limited Warranty or Service Contract) I. Damage resulting from normal wear and tear. made in writing and signed by an officer of Verizon Wireless. If process. A written complaint containing a description of the this document is a Warranty, Verizon Wireless does not warrant I. SERVICE CONTRACT OR EXTENDED LIMITED WARRANTY: V. HOW LONG THIS WARRANTY OR SERVICE CONTRACT LASTS: dispute, the purchase price, the cost of the repair of the Product Verizon Wireless will provide the warranties or benefits, described the installation, maintenance or service of the equipment, and a copy of the warranty form can be mailed to: State of IF YOU PURCHASED YOUR DEVICE, AS STATED ON THE RECEIPT, accessories, batteries or parts. IN ALABAMA, CALIFORNIA, HAWAII, KENTUCKY, ILLINOIS, in Paragraph III, for as long as you subscribe to this program, from Connecticut, Insurance Department, P.O. Box 816, Hartford, CT NEVADA, NEW YORK, OKLAHOMA, OREGON, SOUTH CAROLINA, the date you activate service or for the duration of your continuous B. Verizon Wireless cannot be responsible in any way under this 06142-0816, Attn.: Consumer Affairs. TEXAS, VERMONT, WASHINGTON OR WYOMING, THIS DOCUMENT active service with Verizon Wireless using the Product, whichever is Warranty or Service Contract for any ancillary equipment D. Defective equipment must be returned or holder will be subject to IS A SERVICE CONTRACT. OTHERWISE, IT IS AN EXTENDED less. Activation will be deemed to be no later than fifteen (15) days attached to or used in connection with the Product, or for a nonreturn fee equal to the cost of the nonpromotion retail price. LIMITED WARRANTY. from the date of delivery of the Product to you, the owner. operation of the Product with any ancillary equipment. All such Subject to equipment availability at time of processing. Customer equipment is expressly excluded from this Warranty or Service II. FEE: VI. HOW TO GET YOUR REPLACEMENT DEVICE UNDER agrees to “like” device if same model is no longer available. THIS AGREEMENT: Contract. Furthermore, Verizon Wireless cannot be responsible You will be billed a monthly charge in the amount of $3.00, for any damage to the Product resulting from the use of in advance, to receive this Warranty or Service Contract. If you To receive your replacement device, present your Product to any Verizon Wireless Store, along with your bill of sale or comparable ancillary equipment not furnished by Verizon Wireless for use purchase this protection as a part of Total Equipment Coverage, you with individually owned equipment. will be billed $1.81 for tablets and iPhone devices and $2.82 for substitute proof of sale. If you are enrolled in either the Extended SELLER: all other wireless devices. If you purchase this protection as part of Warranty or the Total Equipment Coverage program, call C. When the Product is used in conjunction with ancillary or (Entity Financially and Legally Obligated to Perform Service) 1.866.406.5154 (toll free from a landline phone) and we’ll peripheral equipment not furnished by Verizon Wireless, Total Mobile Protection, you will be billed $1.81. The fee is based on Verizon Wireless Services, LLC your equipment protection program and/or price plan. If, during the diagnose the issue with you right over the phone. You may also visit Verizon Wireless does not warrant and shall not supply service any Verizon Wireless Store to diagnose and address the problem in connection with the operation of the Product/peripheral One Verizon Way term of this agreement, you change your price plan or protection Basking Ridge, NJ 07920-1097 program, the fee may be increased. with your wireless device. combination, and Verizon Wireless will honor no warranty or VII. YOUR OBLIGATIONS UNDER THIS WARRANTY OR service claim where the Product is used in such a combination Verizon Wireless Plans, Rate and Coverage Areas, rates, III. WHAT THIS AGREEMENT COVERS: and it is determined by Verizon Wireless that there is no fault A. COVERAGE IF IT IS AN EXTENDED LIMITED WARRANTY: SERVICE CONTRACT: agreement provisions, business practices, procedures, You must use the Product in a normal way; you must protect with the Product. Verizon Wireless specifically disclaims any and policies are subject to change as specified in the 1. Verizon Wireless warrants your individually owned wireless against further damage to the Product if there is a covered defect; responsibility for any damage caused in any way by the use Customer Agreement. device (hereinafter the “Product”) against defects in material you must follow the Product’s instruction manual. of product accessories and peripherals (specific examples and workmanship under normal use and service. THIS include, but are not limited to, batteries, chargers, adapters and ©2014 Verizon Wireless WARRANTY COVERS THE WIRELESS DEVICE ONLY AND NOT ITS VIII. HOW AND WHEN YOU OR WE MAY TERMINATE THIS power supplies) when such accessories and peripherals are not ACCESSORIES OR BATTERY, INCLUDING THOSE CONTAINED WITHIN WARRANTY OR SERVICE CONTRACT: furnished by Verizon Wireless. THE ORIGINAL PACKAGE. A. Subject to Paragraph VIII. B., we may terminate this Warranty or Service Contract at any time. You may terminate this Warranty X. GENERAL PROVISIONS IF THIS IS A WARRANTY: 2. At its option, Verizon Wireless will replace the Product during or Service Contract at any time. If your wireless service with A. This Warranty sets forth our responsibilities regarding the the warranty period at no charge, as long as you return it in Verizon Wireless is terminated or expires for any reason, you will Product. Replacement of the Product, as described herein, is accordance with the terms of this Warranty to a Verizon Wireless be deemed to have terminated this Warranty or Service Contract. your exclusive remedy. THIS WARRANTY IS GIVEN IN LIEU OF Store or other location specified by Verizon Wireless. The If you or Verizon Wireless terminate this Warranty or Service ALL OTHER EXPRESS WARRANTIES. IMPLIED WARRANTIES, replacement device may be a new or reconditioned device of Contract more than thirty (30) days after receiving this Warranty INCLUDING WITHOUT LIMITATION, IMPLIED WARRANTIES equal or comparable value to the Product. Nonoriginal or Service Contract, you will receive a prorated refund of your OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR manufacturer’s parts may be used in reconditioned devices. All monthly fee for this Warranty or Service Contract, as applicable. PURPOSE, ARE LIMITED TO THE DURATION OF THIS LIMITED Products returned to Verizon Wireless shall become the property WARRANTY. FURTHER, NO WARRANTY IS MADE AS TO of Verizon Wireless. B. For residents of Georgia, this Service Contract can only COVERAGE, AVAILABILITY OR GRADE OF SERVICE PROVIDED BY be terminated by Verizon Wireless for fraud, material VERIZON WIRELESS. B. COVERAGE IF IT IS A SERVICE CONTRACT: misrepresentation or your failure to pay amounts due hereunder. If there is a defect (including pre-existing) in the material and/ For residents of Nevada, Verizon Wireless may not terminate B. IN NO EVENT SHALL VERIZON WIRELESS BE LIABLE FOR or workmanship of your individually owned wireless device this Service Contract before the expiration of the agreed term, DAMAGES IN EXCESS OF THE PURCHASE PRICE OF THE PRODUCT; (hereinafter the “Product”), and the Product has been subject if the Service Contract has been in effect for seventy (70) days, FOR ANY LOSS OF USE; LOSS OF TIME; INCONVENIENCE; only to normal use and service, Verizon Wireless agrees to replace except if you: (1) fail to pay an amount when due; (2) commit COMMERCIAL LOSS; LOST PROFITS OR SAVINGS OR OTHER the Product at no charge, as long as you return it in accordance fraud or make a material misrepresentation in obtaining this INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES OR with the terms of this Service Contract to a Verizon Wireless Service Contract, or in presenting a claim; or (3) perform any PUNITIVE DAMAGES OR ATTORNEYS’ FEES ARISING OUT OF THE Store or another location specified by Verizon Wireless. The act or omission or violate any condition of this Service Contract, USE OR INABILITY TO USE SUCH PRODUCT, TO THE FULL EXTENT replacement device may be a new or reconditioned device after the effective date of this Service Contract that substantially SUCH MAY BE DISCLAIMED BY LAW. of equal or comparable value to the Product. Nonoriginal and materially increases the service required under this Service C. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION manufacturer’s parts may be used in reconditioned devices. Contract. Cancellation of this Service Contract by Verizon Wireless OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, OR LIMITATIONS All Products replaced by Verizon Wireless shall become the will be effective fifteen (15) days after you receive the notice ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE property of Verizon Wireless. THIS SERVICE CONTRACT COVERS THE of cancellation. LIMITATIONS OR EXCLUSIONS MAY NOT APPLY TO YOU. WIRELESS DEVICE ONLY AND NOT ITS ACCESSORIES OR BATTERY, C. If within thirty (30) days of receiving this Warranty or Service XI. GENERAL PROVISIONS IF THIS IS A SERVICE CONTRACT: INCLUDING THOSE CONTAINED WITHIN THE ORIGINAL PACKAGE. Contract you wish to cancel service and you have not made a A. This Service Contract sets forth our responsibilities regarding IV. WHAT THIS WARRANTY OR SERVICE CONTRACT DOES claim under this Warranty or Service Contract, simply notify the Product. Replacement of the Product, as described herein, NOT COVER: Verizon Wireless and we will refund all fees paid up to the date is your exclusive remedy. THIS DOCUMENT IS NOT A WARRANTY. A. Defects or damage resulting from use of the Product in other of termination. B. Obligations of Verizon Wireless under this Service Contract are than its normal and customary manner; D. IF YOU CANCEL AS DESCRIBED IN THE IMMEDIATELY PRECEDING backed by the full faith and credit of Verizon Wireless. B. Defects or damage from misuse, accident or neglect; PARAGRAPH, VERIZON WIRELESS MUST PROVIDE YOU WITH A XII. OTHER RIGHTS: C. Defects or damage from improper testing, operation, FULL REFUND NO LATER THAN THIRTY (30) DAYS AFTER YOU A. This Warranty or Service Contract gives you specific legal rights. maintenance, installation, adjustment or any alteration or NOTIFY VERIZON WIRELESS THAT YOU WISH TO CANCEL THIS You may have additional rights that vary from state to state. modification of any kind; WARRANTY OR SERVICE CONTRACT. IF VERIZON WIRELESS DOES B. Residents of Georgia and Kentucky may file a claim with D. Breakage or damage to antennas unless caused directly by NOT REFUND YOUR MONEY DURING THIS TIME PERIOD, YOU ARE Federal Insurance Co., 15 Mountain View Road, Warren, defects in material or workmanship; ENTITLED TO RECEIVE A REFUND IN THE AMOUNT OF WHAT YOU NJ 07059, directly if Verizon Wireless does not honor your PAID, PLUS AN EXTRA TEN PERCENT (10%) FOR EACH MONTH IN claim within sixty (60) days after you filed your proof of loss. E. Products disassembled or repaired in such a manner as to WHICH YOUR MONEY IS NOT REFUNDED.

30 1.800.256.4646 verizonwireless.com 31 Upgrade faster VERIZON EDGE Verizon Edge is a program that allows you to upgrade early and pay for your device with monthly payments.

Get Verizon Edge in 3 STEPS Enjoy the latest devices all on America’s largest, most reliable 4G LTE network. Manage your account and service. PICK YOUR DEVICE 1 Choose the Verizon Edge pricing option once you select a device. MY VERIZON IS THE ANSWER. verizonwireless.com/myverizon

MAKE AFFORDABLE MONTHLY PAYMENTS 2 The cost of your device is split into monthly installments. • Check your usage • Add a new device • Analyze your account • Change your mailing or email address UPGRADE TO THE LATEST • View and pay your bill • Set up service blocks Ask us about your options to get a new device without any 3 • Change your plan and features • Upgrade your equipment upgrade fees. • Manage Safeguards Visit the Verizon Video Gallery to learn • Manage Call Forwarding more about how to get the most out of Visit verizonwireless.com/edge for more information. your account, service and device at • Change voice mail password verizonwireless.com/howto • Suspend or reconnect service

BILLING FOR THIRD-PARTY SERVICES/WARNING TO PARENTS AND ACCOUNT OWNERS: Many services and applications are accessible on or through wireless devices, including purchases of games, movies, music and other content. Some of these services are provided by Verizon Wireless. Others are provided by third parties that may offer the option to bill the charges to your Verizon Wireless bill or other methods of payment. IF YOU CHOOSE TO HAVE THEM BILLED ON YOUR ACCOUNT, ANY CHARGES INCURRED FOR THESE SERVICES WILL APPEAR ON YOUR VERIZON WIRELESS BILL. USE CARE WHEN ALLOWING ANOTHER PERSON, INCLUDING A CHILD, TO USE YOUR DEVICE OR A DEVICE ON YOUR ACCOUNT. On the go? Go mobile. You are obligated to pay all charges incurred by you, any other user of your wireless device or any user of a device on your account. My Verizon Mobile. VERIZON WIRELESS OFFERS A FREE BLOCK FOR ALL BILLING OF THIRD-PARTY SERVICES AT verizonwireless.com/myverizon

32 1.800.256.4646 verizonwireless.com 33