Registry Edits for Windows XP "Tweaks and Tips"

Registry Edits for Windows XP

"Tweaks and Tips"

View by Category

To use the

Regedits: Save the REG File to your hard disk. Double click

it and answer yes to the import prompt. REG files can be viewed in Notepad

by right clicking on the file and selecting Edit.

To use the VBS

Files: Download .vbs file and save it to your hard drive (you may want

to right click and use Save Target As). Double click the

vbs file. You will be prompted when the script is done.

NOTE: If your anti-virus

software warns you of a "malicious" script, this is normal if you

have "Script Safe" or similar technology enabled. These scripts are

not malicious, but they do make changes to the System

Registry.

Disclaimer: These registry

edits and script files are presented "as is". Every effort has

been made to ensure the files work as stated. I assume no

responsibility for your use of these files.

3. Restore Missing Toolbars EXE or VBS

1. Add

XP TweakUI Icon to the Control Panel

Add ControlUserPasswords2 To Control

Panel

2. MP or MM

Disable CD

AutoRun for Home or Pro

4. Repairs the Icon View

Set Numlock State On or Off at

Startup

5. Background Switcher PowerToy

Enable/Disable Administrator

on Welcome Screen

Restore System Default Sounds

Fix the Ding.Wav File

Increase Balloon Tip

Display Time

Change Registered Owner and

Organization

Release/Renew Bat

File

Remove Internet Explorer Branding

Disable the Windows Logo Keys

Restore OE to the E-mail List in Internet

Options

10. Enable CD AutoPlay for Pro

Disable Media Player Update Message

11. Disable Balloon Tips or Disable

All Disable Media Players Play List

12. EXE (lnk and regfile) Fix for Windows

Link File Fix for Windows XP

13. Disable "No Computers Near Me"

Restore

IE AutoComplete Password Prompt

14. Uninstall/Reinstall NetMeeting

Remove/Disable CD Burning Capability

15. Remove Common Tasks from the

Desktop

Disable Search Assistant - Undo

16. Active Desktop - Enable or Disable

Add Recent Documents to the Classic

17. Restore

AutoPlay Icon

Restore Thumbnail

Views in XP

18. Add Google as Primary Search - Undo

Search Opens When Double Clicking A

Folder

19. Add Outlook Express as Default Client

Correct the Sort

Order in Windows XP

20. Restore IE

Desktop Shortcut Icon Functions

Disable the File Menu

in Windows Explorer

21. Disable System Beeps

Add Empty

Recycle Bin to the Right Click

22. Hide

Users on Welcome Screen - Unhide

Disable the

Security Tab - Hardware Tab

23. Run Startup Programs from the CMD

Prompt

Allow or

Disable CD Burn Options

24. Remove

File/Edit/View.... Restore

Clear Search History under Search

25. Prompt for Password on Resume - Undo

Open With

Notepad for Files with No Extension

26. Add Command Line to the Right Click

Disable Internet Search for File

Extensions

27. Secure

Desktop - Undo

Remove Set

Program Access & Defaults - Undo

28. Control Panel Icons are Missing

Windows Update Restriction Error

(Network)

29. Run Command - Reinstalling Internet

Explorer

Disable Getting

Started Welcome Screen - Logon

30. Windows XP Doesn't Save User Settings

Change Associations from the Run

Command

31. Windows XP Startup

- Boot Performance

Disable

Changes Made to the Start Menu - Undo

32. KeepRas Connection (FUS) Exe or Reg

Remove the

Search Button

33. Remove

Toolbars from Taskbar Right Click

Remove Users Folder From the Start Menu

34. Restore Fast User Switching

Super Fast Switcher PowerToy (Winkey +

35. Creates copies of

REGEDIT, MSCONFIG and Task Manager

Drive Rescue - Undelete and Data

Recovery Tool

36. Recover and Restore Deleted Files

User Profile Hive

Cleanup Service

37. Clear Form Fields in AutoComplete

AutoComplete

Mode Enabled or Disabled

38. Set Auto Disconnect Back to Default

Remove Added Links from the Tool

39. AutoRuns -

All Programs Running Boot/Login

Delete an Undeletable File in

Windows XP

40. Enhance CMD Quick

Edit Options

XP Info - Verifies Activation

Components

41. Disable the Indexing Service

(cisvc.exe)

Clear Recent File

Lists

42. Hide the

Common Dialog Places Bar

Remove CD Burning

Features - Undo

43. Hide the Display List of Recent Files

Hide the Common Dialog Back

Button

44. Add Switch User to the Start Button &

Remove Access to

all Windows Update Features

45. Add Copy To/Move To (Right Click) - Undo

Restore the Welcome

Screen - Gina.Dll Error

46. Content Advisor On (Place in Startup

Folder)

Content Advisor Off (Place in Startup

Folder)

47. Regedit - Save to Favorites

Regedit - Clear Last State

48. Disable Windows Installer

Rollback Disk Cleanup-Compress Old Files Freezes-Undo

49. Old Style Search Engine On or Off

Add

Toolbar to Outlook Express (OETool)

50. Clear History of Typed URL's

Prevent My Documents and Recent

Documents

51. ScreenSaver Disable/Enable or Tab

Missing

Enable the Task Manager - Disable Task

Manager

52. Shutdown.Exe -

Andrej Budja

Add a Website Link to the Start Menu

53. Remove Past Items From Notification

Area

Hide or Show Inactive Icons - Notification Area

54. Restore Admin Tools (.msc)

Save Settings on Exit

- Don't Save

Settings

55. Restore Recent Documents, My

Documents

Increase Internet Explorer Downloads to

56. Remove Files Stored on this Computer Undo

Enable or Disable Right Click Context Menu

57. Restore winhlp32.exe for XP or XPSP1

Restore the Run Command

58. Recovery Console Fix for XP SP1

Restore User Default Pictures

59. Disable Messenger in Outlook Express

Remove "For Testing Purposes Only" -

Desktop

60. Email Page - IE (right click) w/ Clickable Link

Correct IE

Window Placement (Reg or VBS)

61. Change Provided By

in IE

Restore/Add Show Desktop to Quick Launch

Bar

62. Disable the Desktop Cleanup Wizard - Undo

Separate Process for the Desktop and Explorer

63. Home Page Lock - Home Page

Unlock

Start Page Guard for Internet

Explorer

64. Reset OE

for Send

To , Mail

To , Send Mail

Replace/Repair

the Recycle Bin in Windows XP

65. Disable Low Disk Space Message

Google Address Bar, Q#'s, MS-KB, TN

66. Error 1606 ... Access Network Location

Prevent Programs from Stealing Focus - Undo

67. Run Scheduled Tasks w/o PW Home -

Undo

Enable Show Status Bar

68. Set Menu Delay to 400

Page

Cannot be Found and/or DNS/Server Error

69. Reuse Same Window Internet Explorer-Undo

Startup/Shutdown/Logon/Logoff Status

Messages

70. Search is Missing from the Start Menu

Clear Recent Documents or Undo

71. Speed up Moving or Copying Zip Files

WinFile.Exe

72. Enable/Disable Desktop Icons

SendTo Any Folder and SendTo

Clipboard

73. Enable

or Disable Personalized Menus -

Start

Enable or Disable

Personalized Menus - Favorites

74. AVI Search Remove - Restore

Network Places Missing from the Start

75. Search Shows Yellow Triangle with !

MS Windows File Extension Identifier

76. Power

Off or Reboot After

Shutdown

Auto End

Tasks to Enable a Proper

Shutdown - Undo

77. Disable "Log on using dial-up connection"

Uninstall NetMeeting

78. Common Tasks View - Disable

or Enable

Enable or

Disable Winkeys

79. Speedup Browsing (Explorer and IE) Undo

Speedup Network Logon/Boot

80. Disable or Restore Picture and Fax Viewer

Enable the Welcome Screen

81. Increase Slide Show Timeout

Disable Pop-Up Error Messages Upon

Boot

82. Disable or Enable Check Disk Upon Boot

Change Program File Directory

83. Change File Time

Created/Modified/Accessed

Properties Missing From My Computer

84. Restore Disk Cleanup (cleanmgr)

Windows

Installer Logging or Cleanup Utility

85. Set Detail View for all Folders Open/Save

Restore Compressed Zipped Folders Association

86. Taskbar Grouping by #

or Least , Most

Used

Shortcut to Search

87. Dial-up Modem or PPPoE is Unavailable

Check E-Mail from Anywhere

88. Set Default Web Browser in Windows

Hide Inactive Icons and

89. Easy Log Off, Shutdown

or Lock

Find File Information (Name, Version and Path)

90. Expand ReadMe.Txt Zip Files w/o Opening Read Reg, VBS Edits w/o Opening (also File

info)

91. Disable or Enable

AutoDial

Customize Folder Shell Extensions

92. Show Full URL Path links in IE Status

Bar

Change Online Support Link under

IE/Help

93. Logon Using a Dial-Up Connection Prompt

Remove Links folder from IE/Favorites - Undo

94. Windows Installer

Fix - Winnt for Windows

Enable Notepad Status Bar with Word

Wrap

95. Disable Messenger Service (Pop-up Spam)

Change the Warning Message in Messenger

96. Disable Control/Alt/Delete

Add SpellChecker & Button to Internet Explorer

97. Decrease the Size of Taskbar Buttons - Undo

Increase

the Size of Taskbar Buttons - Undo

98.

Enable/Disable LogOff - Classic or New

Create Start Up

List or Start Up Log

99. Restore the Task Bar to Default

Settings

Security Hotfix Checker Tool

100. Disable Unread Mail

on the Welcome Screen - Undo

Check and Open Desktop Paths or MP or MM

101. Prevent IE History Being Removed - Undo

Disable Show My Pictures Toolbar in

102. Hide System Desktop Icons

Hide IE Icon from the Desktop

Toolbar

103. Enable Mouse Snap To Option/Function - Undo

Save As - Disable: Back, MRU and Places

Bar

104. Remote Task Manager

Active Registry Monitor

105. Disable Remote Dial-Up Connections

Disable "Save As" File History

106. Lock Default Browser

Restore Hide Underlined Letters - Keyboard

Nav

107.

Change the Sort Order

back to Pre-XP

Restore the

Device Manager

108. FavesToGo - Save Favorites Quickly

FavOrg - Restore and Save

Favorite Icons

109. Change Computer Name

Empty Temporary Internet Files on

Exit

110. Add Message above User Name &

Password

Add Dialog Box/Message to Logon and Shutdown

111. Restore Run As - Which user account issue

Change the Name of the Start Button

112.

Add "Log

Folder Contents" to SendTo Menu

Show File Information

113. Enable the Task

Manager - Disable - Repair

BootVis - Performance Trace Visualization

Tool

114. Redirect

Help and Support to a link of choice - Undo

Enable

Reinstallation of Internet Explorer or OE

115. Rename/Remove the Recycle Bin

Read/Find your Product ID Number

116. Prevent

Spyware from Being Installed

Show All Hidden Devices in the Device

Manager

117. Restore Taskbar and Start Menu

Add Trillian to the

Tools Menu and Toolbar in IE

118. Change Notification Error Wave File

Add Folders to the "Save As"

Dialog - Undo

119. Change the Hard Drive Icon

Change the Folder Icon &/or Opened Folder

Icon

120. Mouse/Left Hand

Users Undo - Welcome

Screen

List My Computer or My

Documents or Desktop First

121. Increase Icon Cache

Change Icon Wrap to One

Line on the Desktop

122. Show All Bitmap Views

IE/Windows Update - Change Text or Remove

123. Add Notepad as a Right Click Item

Disable Changes to File

Associations - Undo

124. Add Explore CD-Rom to Start Button

(R/C)

Add a Folder to the Start Button - Right

Click

125. List Page File Location, Min and Max

System Up Time

126. Show Boot Configuration(s)

View Log

Events by Code or List or Clear

127. Disable Windows File Protection

Show Super Hidden

File Extensions - Undo

128. Task Bar

Lock - Task Bar Unlock

Restore Desktop and Screensaver Tabs

129. Restore Folder Options Under Tools

Control the F

Lock Key Functionality State/Status

130. Add a Folder to My Computer and Desktop

Add Clipboard to the Control Panel

131. Disable the Shutdown Command

Change My Computer Name to User Name-Undo

132. Change and/or Add an HTML Editor

Disable Searched Word Being

Highlighted in Blue

133.

Restore Most Frequently Used - Undo

Replace AM & PM (Clock) with word of

Choice

134. Hide All

Notification Area Icons - Undo

Hide the Clock in the

Notification Area - Undo

135. Clear Read-Only Attributes

Restore Accessibility Options to Default

Settings

136. Search for All File Types

Show IP Address on the Desktop, plus more.

137. Remove "Open With" from Context Menu

Disable

Stand-by: Per User or Per

System

138. New Folder Hotkey - SM, Desktop,

Specify

Google Search from IE's Right-Click

139. Restore Zip Folders to Default in XP

Add to or Modify the "New" Menu Listings

140. Rename Files and Folders En Masse

Show Slide Show of Attached Pictures in

141. Help, CHM, HH

Checker/Fixer Add a Custom Splash Screen for User

Logon's

142. Disable the Script Debugger in IE

Allow Wallpaper/Background Changes - Disable

143. Enable or Disable the Splash Screen for OE

Enable

or Disable the Splash Screen for IE

144. Clear

Wallpaper Most Frequently Used List

Add (OE) Send E-Mail to the Right

Click

145. Control

Panel - Classic or Category View

Clear NetMeeting

Call History

146. Retrieve the Class Name for a File

Extension Add or

Remove Programs Restriction - Undo

147. Add Internet E-mail Message to New Menu

Restore My Briefcase

to the Desktop - Syncapp.Exe

148. Set All Search Options to Active - Undo

Clear Disabled

Items from Msconfig Startup & Selective

149. Clear Cache on Reboot

Add

Taskbar Grouping Options to the Start Menu

150. Add Open New Window to the Right Click

Clear Last User on Boot Screen in XP -

Undo

151. Rename "Search" on

the Start Menu - Undo

Set "Search" Advanced Options as Default

152. Rename "Run" on the

Start Menu - Undo

Rename

"Help and Support" on Start Menu-Undo

153. Restore

Missing "New" and Text Doc

Change Size of

Desktop Wallpaper to Suit - Undo

154. Disable Shut

Down Per User

Remove "All

Programs" from Start Menu - Undo

155. Enable/Disable Show Hidden Files/Folders

Repair Loss of

Internet Access/Certain Web Sites

156. Disable SSPD and UPNP

Services - Undo

Clear the Run

Command MRU List

157. Prevent Automatic Folder and Icon

Refresh

Prevent Delay Opening My Computer/Explorer

158. Change the Recycle Bin Icon

- Undo

Remove Throbber from

IE & Explorer - Undo

159. Minimize Any Program to System Tray

Add "Show Related Links"

to Internet Explorer

160.

Enable Monitor Power-off on Logon

Screen

Disable or Enable

Pin to Start Menu - Right Click

161. Hide Start Menu Subfolders - Undo

Restore: On Resume, Display Welcome Screen

162. Restore HTML, HTM, URL Thumb View

Restore XML

Thumbnail View

163. Restore Terminal Services

Disable/Enable Caps

Lock or the Insert Key

164. Restore Taskbar to Default

Functionality

Disable or Enable

Always Ask Before Opening...

165. Disable/Enable Start Menu Subfolders

Disable/Enable Run Keys Per

User or Per System

166. Restore/Place Search on the Start Menu

Add Icon Cache Size to

Folder Options/View

167. Force Classic Start Menu - Undo

Remove Send

Feedback Menu Option

168. Clipboard Reader

Read Host Files in

Notepad

169. Shutdown Shortcut

Enable

or Disable Pinned Items on the Start

170. Add Windows Explorer to the Right Click

Expand "System" in

the Start Menu/Control Panel

171. Enable

or Disable Active Window Tracking

Office XP Error 1706

- ProPlus.Msi Fix - O2K

172. Msinfo32 Batch File - To Gain Access

Add System

Information to the Right Click

173. Repair the Registry Editor

Stops the

Selective Startup Screen

174. Remove Added IE Toolbar Entries

Restore Media

Files

175. Restore Empty/Full Icons - Recycle Bin

Restore Right Click

.inf/Install

176. Add XP Google Group Search to IE

Toolbar

Add MS Knowledge

Base to the IE Toolbar

177. Restore the Web Tab - Display

Properties

Restrict Changes from

Being Made in OE - Undo

178. Restore the Go Button

Disable Open in a

New Window

179. Shell Icon Changer - Or Set Back to

Default

Windows Update

Greyed Out - Restore

180. Add a Folder Under the Run Command

Add Attributes/InfoTips to Files and Folders

181. Account SID Association (run w/ cscript)

Network Login Profile (run with

cscript)

182. User Account Information (run w/

cscript)

Listing Local User Account Information

(SID)

183. View Source - Restore Notepad as

Default

View Source - Add

or Change Editor (Also for 6)

184.

Disable Thumbnail Cache

Restore Jdbgmgr.Exe

(3805) For Build 3810

185. Remove Desktop Version from Desktop

Remove Icon Shortcut Symbols - Restore

186. Restore Run As to the Right Click - Undo

Show File and

Folder Names Using Correct Case

187. Restore Themes Functionality

Restore Luna

Theme - Restore Classic Theme

188. Add or Remove - Administrator Error

Add Save &

Restore Desktop Layout to Menu

189. Correct DirectX 9 "Logo Error"

Correct Windows Media

Player 9 "Logo Error"

190. Hide Selected/Specific File Extension

Paths

Customize Auto

Hide Taskbar Settings

191. Change CD/RW, DVD Name in Explorer

Restore

Paint

192. Change .bmp

Default to Paint

Restore the

Toolbars From Being Greyed Out

193. Remove Hotfixes from Add or Remove

Disable

Messenger from Outlook

194. Disable Highlight New Programs - Undo

Language Bar Remove

- Restore

195. Restore Wallpaper

Views

Restore Desktop Icons and Taskbar

196. Sort All by Alphabet - Start Menu and Fav's

Top 10 XP Most Frequently Asked Q &

197. Display Simple Folder

View - Undo

Remove Shared

Documents - Undo

198. Add Open Target Folder to Context Menu

Enable or Disable

Ctrl/Alt/Delete

199. Enable Folder

and Icon Refresh

Hide

Recycle Bin on Desktop - Not from Explorer

200. Disable Save This Program to Disk

Option

Change Thumbnail View to 96 or

201. Restore marscore.dll

Disable IE HTML

Source Editor Check - Undo

202. Disable Notepad being listed under FUP

Set Magnify

Options Back to Default

203. Restore Display Icon in Control Panel

Restore Right

Click Properties

204. Force Auto

Refresh - Undo

Restore Power

Schemes/Configurations

205. Backup DUN Settings

Disable the Auto Logon Shift Override

Feature

206. Hotbar - Explorer/New Freezes

Remove Hand

Icon for Shared Resources - Undo

207. Hide User Name in

Start Menu - Undo

Restore Properties - My Computer &

Documents

208.

Disable Update Device Driver Wizard Undo

Remove

Add or Remove Restrictions - Undo

209. Remove "Shortcut to..." Prefix on Shortcuts

Open Each Folder in New

or Same Window

210. Allow Folder Names in Uppercase

Change the Number of

Directory

340. Data Recovery -

Restorer2000

Disable

Standby

341. Show All Drive Letters After the

Label

Show All Drive Letters Before the

Label

342. Show Network Letter Before - Drive Letter

After

Never Show Drive

Letters

343. Hide Connections Tab - Per

User - Per System

Restore the Missing "File"

344. Help and Support Default in

Restore

Calc.Exe

345. Dialog Boxes are Blank - Winnt -

Windows

Remove Help and Support

Search History

346. DirectX 9c

(4.09.000.0904) issues after/with SP2

Error Message:

MS-DOS or 16-bit Windows-based program

347. Cleaning up after

installing SP2

Back Button Not Working Properly and Host

File Issue

348. Send To Desktop (Create Shortcut) Fix

Windows Installer

Issues

349. Restore Winsock - Fix

Right Click -

Error

350. SHCreateThreadRef Could

Not Be Located (SHLWAPI.dll)

ToolTips do not Display

Complete Info - Network Share

351. Test Your SP2 Pop-up

Blocker

SHERLOCK - The Codec

Detective!

352. Connect to the Internet

After Installing a Modem

Remove ASPNET from Welcome Screen for Auto Logon

353. Bandwidth Monitor - with Notification Area

Icon

Fix Save As Type from .JPEG to

.JPG

354. Date 2 File or

Directory or VB

Script/Batch

Auto End Tasks per User or

Per System

355. Change RDP-Tcp Port

Number

Restore Search to the Context

356. Remove

Network Places from Windows Explorer - Undo

Problems Opening PDF Files in Internet

Explorer

357. Disable the Desktop Top

Wizard

Set the Default Browser

for your User Profile

358. Preview all file

types via Display Properties - Without tags

Junction Link Magic

- Creating Target Folders

359. Microsoft Windows

AntiSpyware

Restore Offline Cache

Index.dat

360. Current User Search Assistant Key - Written

for C and Winnt

Fix No Ping

Command

361. List of Processes under the Task Manager

Shell Extensions

Manager

362. Default Service Status -

Double Click for Service Info

Scancode

Mapper

363. Enable Flash for

IE - Disable Flash for IE

Search Text -

.SQL

364. Tool determines which process has a

particular file open

Disable Menu Bars and the Start

Button

365. Remove WMP

Start Menu Shortcuts for new Users - Undo

Update for DRM-enabled

Media Players

366. StatBar - System Status

Bar

Google Advanced

367. OE - Reset Compact

Check Count to 0 - Undo

Optimize Hard

Drive When Idle - Undo

368. Folder Options/View Empty - Restore

Now

Internet Explorer - New Process - Per

User or Per System

369. Prevent MS Tools -

KB890830 from reinstalling

Prevent KB890859 from being

Reinstalled

370. Yahoo and Google Combined

Search RunAs -

Encrypted

371. Restore Sound - Windows Audio

Service

Taskbar : Control/Select

Order

372. Quick Restore

Point

Adding sites to the

Allow list

Note: The majority of these tweaks and fixes are my own work. Others are collaborative efforts with MVP's Doug Knox, Bill James and

David Candy. Any others, remain the property of their original

authors.

Special thanks to Doug

Knox, Bill James and David Candy.

Tweak Downloads

Windows XP From A to

Troubleshooting Windows

Registry Edits

Utilities for XP

1) PAGE

CANNOT BE DISPLAYED

======

1) BACKUP

THE REGISTRY BEFORE ANY

TROUBLESHOOTING

start->run->scanregw FOR WIN

system restore->create a restore point FOR WIN

What is the type of connection? Dial-UP, DSL or Cable.

For dial--up, is the customer on the same phone line as the internet?

Is the computer on a network?

Does the connection have routers, hubs or switches?

3) restart the computer in normal mode & start->run->command for WIN

start->run->cmd for WIN

ping

127.0.0.1->

ping www.yahoo.com->

ping IP Address of www.yahoo.com->

ipconfig /all

host name

ip address:

subnet mask:

default gateway:

physical address (MAC

Address):

for WIN 9X

winipcfg->release all & renew all

for WIN XP

ipconfig

/release

ipconfig

/renew

ipconfig /flushdns

ipconfig

/registerdns

ping ip address

ping default gateway

ping hostname

{ping

127.0.0.1 -t

stop ctrl+C

display ctrl+break}

Try

To Open A Website By Its IP Address. For this try start>run>iexplore

"IP address of the website" >ok

4) Automatic

Troubleshooting

Click

Start, and then click Help and

Support (Microsoft).

Click the link

to Use Tools to view your computer

information and diagnose problems,

and then click Network

Diagnostics in the list on the left.

OR start->run->netsh diag gui

When you click

Scan your

system, Network Diagnostics gathers

configuration information and performs automated troubleshooting of the network connection.

When the process finishes, check for any items marked "FAILED" in red, expand those categories, and view the additional details about what the testing

showed.

For

Dial-up Connections

DIAL-UP

MODEM TROUBLESHOOTING

A) Verify if the customer uses the correct username & password & correct icon to go online

Verify the internet connectivity-->start->run->www.purple.com

Check phone line quality

1) connect telephone directly into telephone->check for dialtone & quality

Make sure the telephone cord is not wrapped around any other wires and is not near home stereo speakers

3)dial you friend & ask your friend to dial you->check for dialtone & quality

4)dial the ISP number-->You should hear high-pitched squealing noises if the

ISP accepts the call

Check the modem connection

1)shut down the computer & verify the physical connection

-Telephone-out jack connects to telephone set

- Line-in jack connects to cable

Turn off call waiting

Start->Control

Panel->Printers and Other Hardware->Phone and

Modem Options->Edit->Select

To Disable Call Waiting, Dial:.*70->Apply->OK

Disable no dial tone

Start->Control

Panel->Printers and Other Hardware->Phone and

Modem

Options->modems->double click lucent winmodem->Advanced tab->Extra

Settings, type ATX0,,,,, (a zero with five commas after it)->Apply->OK

G)Turn off wait for dialtone

Start->Control

Panel->Printers and Other Hardware->Phone and

Modem

Options->modems->double click lucent winmodem->modems->uncheck wait for dialtone

H) Query

Modem

Start->Control

Panel->Printers and Other Hardware->Phone and

Modem

Options->modems->double click lucent winmodem->diagnostics->querymodem

Lost file

Go to safe mode->device manager->remove entries for PORTS &

MODEMS; restart the computer check for found new hardware wizard

If a window appears stating that it needs help finding particular files, place the driver disc from the modem manufacturer into a disc drive. If this does not help, then browse the following pathnames, one at a time, until the lost file is found:

C:\Windows\inf

C:\Windows\options\cabs

C:\Windows\system

C:\Windows\system32

C:\i386

Try hyperterminal test

Open HyperTerminal by clicking Start, Programs, Accessories, Communications, and finally

HyperTerminal.

Next, double-click the HyperTerminal icon, and then click Cancel. After typing each

"AT" command (see Table 1), press Enter to elicit a response.

Table

1: Modem Commands and Responses

Command

Response

Description

ATI

(ati)

56000

The response

will vary between modems.

ATZ

(atz)

This command resets the modem.

ATA

(ata)

(handshake sounds)

Indicates that the modem can send information. Press ENTER to stop this process. The message "no carrier" is normal with this command. This command does not apply to Windows XP.

ATH

(ath)

ATDT

(atdt)

(dialtone)

Indicates that

the modem can get a dial tone. Press ENTER to stop this process. The

message "no dial tone" indicates that either the modem or phone line is

not working correctly.

ATS0=2

(ats0=2)

Zero, not

This command sets the modem to receive. Call the PC's phone number and the handshake

signal should be heard. "Ring, ring" should appear on HyperTerminal's

screen, followed by "no carrier," when the caller hangs

up.

If the modem responds to these commands in this way, it should be functional.

K) Test the modem

Follow the steps below to test the modem using HyperTerminal:

Turn on the computer.

Click

Start, All Programs, Accessories, Communications, then click

HyperTerminal.

NOTE:

The first time HyperTerminal is used, the user will be required to fill in some regional and phone information.

In the

Name field, type TEST, then click

OK. 4.

In the

Connect To dialog enter the following information:

Leave the Country/region and Area code fields as they are.

Enter

555-5555 for phone number.

In the

Connect using field, verify that the Lucent Win Modem is selected.

Click

OK.

Click

Modify, Configure, then select the Advanced Tab.

Place a check mark next to bring up terminal window before dialing, then click OK.

Click

OK, then dial.

At the

Terminal Screen type AT&&CCB, then press ENTER.

The correct value is "08" for a functional modem. A "48" or "FF" message indicates a hardware problem or software conflict.

L) Change

Modem Initialization Strings

The steps below adjust the way the modem connects to your Internet service provider

(ISP) if you are not using additional software such as AOL or

CompuServe.

In Windows XP, click

Start, Control Panel, and click Printers and Other Hardware.

Windows 98 and Me, click Start,

Settings, and Control Panel.

In Windows XP, click Phone and Modem Options.

Windows 98 and Me, double-click the Modems icon.

In Windows XP, select

your modem from the list and then click the Properties button.

In Windows 98 and

Me, click the Properties button

and then the Connection

tab.

Click the Advanced button (see Figure

1).

Type the following in

the Extra settings

field:

AT&F&C1&D2&K3+MS=V34

Click OK, OK, and then Close.

Connect to the Internet to test the connection.

Instructions for AOL and CompuServe users

America Online and

CompuServe (and possibly other ISPs) may not allow changing the initialization string in the same way that this document describes. Contact AOL or CompuServe support if you are having connection problems and you know it is not the phone lines, connectors, cabling, or drivers.

Try

PC DOCTOR for modem test

Try

HP help for modem test

Checking the modem in

Windows XP

Click Start, then click Help and Support.

Under Pick a Help Topic, click Hardware.

Under Hardware, click HP Pavilion Hardware Tests and System

Improvement, and then click HP

Pavilion Hardware Tests.

In the HP Pavilion

Hardware Tests window, click Test

Modem. An explanation of the modem test and the time required to

run it appears.

Click the Run button. A Diagnostic Progress window

appears.

Follow the

instructions in the Modem Test Results window as follows:

If the Modem

passes, click OK.

If the Modem does

not pass the test, read the Modem Test Results and follow its suggested

troubleshooting steps. Retest the modem after following the suggested

steps.

7.After the connection test finishes, follow the instructions that appear.

Checking the modem in Windows Me

Click Start, and then click Help.

Click HP Help from the top menu

bar.

Under Test Your System, click Modem.

Read the window that

displays and check the connections if necessary.

Click the Run button at the bottom of the

window.

Click Continue if a Notice window

appears.

Follow the

instructions in the Modem Test Results window as follows:

If the Modem

passes, the testing continues. Click OK.

If the Modem does

not pass the test, read the Modem Test Results and follow its suggested

troubleshooting steps. Retest the modem after following the suggested

steps.

8 .After the connection test finishes, follow the instructions that appear.

Try

Removing, Replacing, & Reseating the

Modem

Card

6) start->run->www.purple.com verify the internet connectivity

7) try a different browser like netscape or My Computer

Window

8)check for physical connections & lights on modem & tower

9) do power cycling for CABLE MODEMS & DSL

MODEM

10) do a power flee

11) restart the computer, pressed F1, then pressed F5, then F10

12) start->run->scanregw for WIN 9X

system restore->create a restore point for WIN

13)start->settings->ctrl panel->add remove programs->REMOVE spywares like new.net;backweb,trellix web, morpheus,b3d projector, bonzibuddy, date manager, save now, download manager & firewalls like Mcafee, norton internet security, zone alarm, freedom

14)

INTERNET EXPLORER BROWSER SETTINGS-->

start->settings->ctrl panel->internet options->advanced->restore defaults->uncheck enable third party browser extensions programs->reset web settings

connections->LAN settings->check automatically detect settings->checked automatically detect settings-> privacy->default security->default level for

internet, local intranet, trusted sites, restricted sites general->delete files; delete cookies; clear history; settings-

>view objects->delete all downlaoded program files; delete Applog folder &

Index.Dat in

C:\Windows.

(View

All Files & Folders should be enabled for this).

*Change the directory to the following path:

drive :\Documents and Settings\ username \Local Settings\Temporary

Internet Files\Content.IE5

Type

del index.dat , and then press ENTER.

15)went

to safe mode->device manager->checked for ghost entries & removed

entries for Ports , modems & network

adapters

16)

start->ctrl panel->network

connections/properties->TCP/IP->properties->check "Obtain IP address

automatically" & "Obtain DNS address

automatically".

17)

In WIN XP; start->run->services.msc-->verify that DHCP Client, DNS

Client, Network Connections, Plug & Play, Remote Procedure Call, TCP/IP are enabled. Stop these services & Start them again.

18)

FOR WINDOWS 9X

DO NOT RESTART THE MACHINE UNLESS ALL

THE

FOLLOWING

STEPS ARE DONE

A)Start->Settings->Control

Panel->Add/Remove Programs->Windows Setup tab->UNCHECK communications -->apply->ok

B)Start->Settings->Control

Panel->Add/Remove Programs->Windows Setup tab->CHECK communications -->apply->ok

C)Start->Settings->Control

Panel->Network.->Configuration tab->remove all the TCP/IP entries->apply->ok

D)Start->Settings->Control

Panel->Network-> Configuration tab-> click Add, click Protocol, and

then click Add.

In the Manufacturers box, click Microsoft, in the Network Protocols box, click

TCP/IP, and then click OK.

E)Start->Find->Files or

Folders->Named box, type hosts, and then click your hard disk in the Look in

box.

If you find the Host file, open the file in Notepad to view the contents. If

there are no entries beyond the one for the local host (for example,

127.0.0.1

Localhost),

contact your ISP for possible problems with their DNS

server.

F)start->run->sfc->extract

the following files from

C:\windows\options\cabs

Winsock.dll in C:\Windows

Wsock32.dll, Wsock.vxd, Wsock2.vxd, Ws2_32.dll in

C:\Windows\System

WINME; STEP F: CANNOT BE DONE, AS THERE IS A *mgr WHICH RUNS IN THE BACKGROUND

SO DO A FULL CLEAN BOOT & THE OPTION TO

EXTRACT

FILE IS AVAILABLE IN MSCONFIG ITSELF AS "EXTRACT FILE"-->USE THIS FOR ABOVE

STEP

G)start->run->regedit remove the following entries

HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\VXD\AFVXD

HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\VXD\DHCP

HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\VXD\MSTCP

HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\VXD\Winsock

HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\VXD\Winsock2

HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\Winsock

HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\WinSock2

HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\RemoteAccess\Authentication\SMM_Files

H)NOW RESTART THE

MACHINE

FOR WINDOWS XP

A) Reset TCP/IP stack

start->run->cmd->netsh int ip reset c:\resetlog.txt

B) repair

C:\Windows\Inf\IE.INF-->right click & click install

(you must set show hidden files & folders---& --uncheck hide protected operating system files for this)

C)start->run->msconfig->expand files from C:\i386

Winsock.dll in C:\Windows

Wsock32.dll, Wsock.vxd, Wsock2.vxd, Ws2_32.dll in C:\Windows\System32

D)start->run->regedit remove the entry

HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\VXD\Winsock2

19)

IF THE ISSUE IS STILL NOT FIXED--->

FOR

WIN 9X restart the computer in command prompt only ;

C:\WINDOWS\OPTIONS\COMMAND>SCANREG /RESTORE

FOR

WIN XP try system restore --->restore to an earlier date

20)

BACKUP THE REGISTRY AFTER ANY TROUBLESHOOTING

start->run->scanregw FOR WIN

system restore->create a restore point FOR WIN

21)

IF THE ISSUE IS STILL NOT FIXED--->

TRY

NDR

22)

IF THE ISSUE IS STILL NOT FIXED--->

TRY

======

2) CANNOT CONNECT TO SECURE WEBSITES

======

1)BACKUP

THE REGISTRY BEFORE ANY TROUBLESHOOTING

start->run->scanregw FOR WIN 9X

system restore->create a restore point FOR WIN

What is the type of connection? Dial-UP, DSL or Cable.

For dial--up, is the customer on the same phone line as the internet?

3) Verification

Try to open the website www.fortify.net

-->SSLCheck

IF the cipher strength is 128 bit--> there is no issue with secure websites

IF the cipher strength is less than 128 bit or it shows Page Cannot Be

Displayed ->then the IE Browser has to be repaired to connect to

secure websites

ALITER-->to check cipher strengh; open the IE window->click About

Internet Explorer->note down cipher strength; Secured websites have a symbol of a closed

lock at the botton right hand side of the pages.This can be used to aske customers if they see any symbol of that closed lock or not.

Delete Temporary Internet

Files:

Start Internet

Explorer.

On the

Tools menu, click

Internet

Options, and then click the General tab.

Under

Temporary Internet files, click

Delete

Cookies.

Click

OK when you are prompted to confirm the deletion.

Click

Delete

Files.

Click

OK when you are prompted to confirm the deletion.

Under

History, click

Clear

History.

Click

Yes when you are

prompted to delete your history of visited Web sites.

Click

OK.

5)Configure Security,

Content, and Advanced Settings in Internet

Explorer

Configure the

security settings for the Trusted sites zone in Internet Explorer. To do so:

In Internet

Explorer, on the Tools menu, click

Internet Options, and then

click the Security tab.

Click

Trusted

sites, and then

click Default

Level.

Add the SSL

Secured (128-Bit) Web site to the Trusted sites zone. To do so, click

Sites, type the

URL of the site in the Add this Web site

to the zone box, click

Add, click

OK, and then

click Apply.

Clear the

Secure Sockets Layer (SSL) state and AutoComplete history. To do so:

Click the

Content tab.

Under

Certificates, click

Clear SSL

State.

Click

OK when you receive the message that the SSL cache was successfully cleared.

Under

Personal information, click

AutoComplete.

Under

Clear AutoComplete history, click

Clear

Forms. Click

OK when you are prompted to confirm the operation.

Click

Clear

Passwords. Click OK when you

are prompted to clear all previously saved passwords, and then click

OK two more

times.

Verify that

Internet Explorer is configured to use SSL 2.0 and SSL 3.0. To do so:

Click the

Advanced tab.

In the

Settings box, under

Security, click to

select the Use SSL 2.0

and

Use SSL

3.0 check boxes

(if they are not already selected), and then click

OK.

6)Verify that the Date and Time

Settings on Your Computer Are

Correct

Click

Start, and then

click Control

Panel.

Click

Date, Time, Language, and Regional

Options, and then click Date and Time.

Click the

Date &

Time tab.

Make sure that

the date and time settings are configured to use the current date and time,

and then click OK.

7)Verify that Computer Is Using

128-Bit Encryption

In Internet

Explorer, on the Help menu, click

About Internet

Explorer.

The level of

encryption on your computer appears next to the words

Cipher

Strength. Verify that

the Cipher

Strength value appears

as 128-bit.

Click

OK.

8)Use System Restore to

Return Computer to a Previous

State

1. start->programs->accessories->system tools->system restore->restore my computer to an earlier date

9)Check Third-Party Firewall or

Antivirus Programs

1)start->ctrl panel->add remove programs->remove firewalls Mcafee, norton internet security, zone alarm, freedom

10)Use the System File Checker (Sfc.exe)

Tool to Scan all Windows File Protection (WFP) Protected Files

Click

Start, and then

click Run.

In the

Open box, type

cmd, and then

click OK.

At the command

prompt, type sfc

/scannow, and then

press ENTER.

11)Verify that the Microsoft

Cryptographic Services Service Is

Started

To verify that the Cryptographic Services service is started (and to start it if it is not):

Click

Start, and then click Run.

In the

Open box,

type

cmd, and then

click OK.

At the command

prompt, type net start

cryptsvc, and then

press ENTER.

Type

exit to quit

Command Prompt.

12)Register .Dll

Files

Click

Start, and then

click Run.

In the

Open box, type

cmd, and then click OK.

At the command

prompt, type the following lines and press ENTER after each line:

regsvr32 softpub.dll regsvr32 wintrust.dll

regsvr32 initpki.dll regsvr32 dssenh.dll

regsvr32 rsaenh.dll

regsvr32 gpkcsp.dll regsvr32 sccbase.dll regsvr32 slbcsp.dll

regsvr32 cryptdlg.dll

Click OK when you

receive the message that DllRegisterServer in

FileName succeeded.

Type

exit to quit

Command Prompt.

13)Create a New User

Profile

To delete a user profile:

Log on to the

computer as Administrator or as a member of the Administrators group.

Click

Start, and then click Control

Panel.

Click

Performance and

Maintenance, and then click System.

Click the

Advanced tab, and then

under User

Profiles,

click

Settings.

In the

Profiles stored on this

computer list, click

the user profile that you want to delete, and then click

Delete.

Click

Yes when you are

prompted to confirm the deletion.

Click

OK, click

OK, and then

quit Control Panel.

Log off the

computer as Administrator, and then log on as the user.

Windows creates a new profile for the user

14)BACKUP THE

REGISTRY AFTER ANY TROUBLESHOOTING

start->run->scanregw FOR WIN 9X

system restore->create a restore point FOR WIN XP

======

3) Lots of Pop-Ups during browsing internet

======

BACKUP THE REGISTRY BEFORE ANY

TROUBLESHOOTING

start->run->scanregw FOR WIN 9X

system restore->create a restore point FOR WIN

2) change INTERNET EXPLORER BROWSER

SETTINGS-->

start->settings->ctrl panel->internet

options->

advanced->restore defaults->uncheck enable third party browser

extensions

programs->reset web settings

connections->LAN settings->check automatically detect settings; settings-

>checked automatically detect settings

privacy->default

security->default level for internet, local intranet, trusted sites, restricted

sites

general->delete files; delete cookies; clear history; settings->view objects-

>delete all downlaoded program files; delete Applog folder &

Index.Dat in

C:\Windows. (View All Files & Folders should be enabled for this)

3) start->run->msconfig->startup tab->uncheck all options except

Windows 98 and Windows Me

· Reminder

· ScanRegistry

· TaskMonitor

· System Tray

· Keyboard Manager

· LoadPowerProfile (one of both available)

Windows XP

· PS2

· KBD

· Hpsysdrv

· Igfxtray

· Hkcmd

· RUNDLL32.dll

4) Download & run Ad-Aware from www.lavasoftusa.com

5) BACKUP THE

REGISTRY AFTER ANY TROUBLESHOOTING

start->run->scanregw FOR WIN 9X

system restore->create a restore point FOR WIN XP

======4) Script Errors During

Checking E-mails

======

BACKUP THE

REGISTRY BEFORE ANY TROUBLESHOOTING

start->run->scanregw FOR WIN 9X

system restore->create a restore point FOR WIN

2) start->ctrl panel->Internet options->Advanced tab->Browsing category, check Disable script debugging, unchecked Display a notification about every script error, unchecked enable third party browser extensions.

3)Go to www.microsoft.com/dowloads --->search for ALL products; with keywords

SCRIPTING -->download

Script Debugger for

Windows 98 and Me ---->FOR WIN 9X

Script Debugger for Windows NT 4.0, 2000, and XP --->FOR WIN XP

& run it.

BACKUP THE REGISTRY AFTER ANY

TROUBLESHOOTING

start->run->scanregw FOR WIN 9X

system restore->create a restore point FOR WIN XP

======

How to set IE as the default browser ?

======

Right click the "Internet Explorer" icon

Click on

'Properties'

In the Internet properties window click on the tab "Programs"

Put a check beside the "Internet

Explorer should check to see whether it is the default browser"

======

6) Nothing happens when you click a hyperlink (Or)

You get an error " An Error Has Occurred on the Script on This Page "

======

Quit all the programs that are running

Click START, and then click

RUN

In the OPEN box, type regsvr32 urlmon.dll ,and then click OK. The following message appears:

"DllRegisterServer in urlmon.dll succeeded."

Click OK

======

7) Enabling Cookies in

IE6

======

Open Internet

Explorer

Choose the menu -

"Tools"

Click on - Internet

Options

In the Internet Options Window click on the "Privacy" Tab and then on "Advanced button"

Put a Check beside the "Override automatic cookie handling"

======

8) Active X options in IE

======

Open Internet

Explorer

Click on "Tools" menu - "Internet

Options"

Choose the "Security" Tab and click on "Custom level" button ======

9) IE is Stuck in Offline mode

======

Within Internet Explorer, go to File and uncheck WORK OFFLINE. IF it's still stuck offline, then try this:

Run regedit and go to: hkey_current_users\software\microsoft\windows\currentversion\internetsettings

and

hkey_users\software\microsoft\windows\currentversion\internetsettings

Within both areas, there will be a section called GlobalWorkOffline.

If the value is anything but zero, then you will have to change the setting to zero

======

10) ActiveX Errors When You Run

Internet Explorer

======To resolve this issue, reinstall the Comcat.dll file:

Use Windows Explorer to locate the Os\System folder on

your Microsoft Office 97 CD-ROM, and then click the Comcat.dll file.

On the Edit menu, click Copy. Locate and click the

System32 folder of

Windows NT (by default, C:\Winnt\System32). On the Edit menu, click

Paste to paste the Comcat.dll file

in the System32 folder.

Click Start, click Run, and then type the following

command: regsvr32 c:\winnt\system32\comcat.dll

Click OK. The following message is displayed:

DllRegisterServer in c:\winnt\system32\comcat.dll succeeded.

======

11) How to Reinstall or

Repair Internet Explorer and Outlook Express in Windows XP

======

Method 1: Reinstall or Repair Windows

To repair or reinstall Internet Explorer and Outlook Express in Windows XP, complete the following procedure while you are logged on as an administrator:

Use the System File Checker tool to scan all of the

protected files on your computer:

Click Start, and then click

Run.

In the Open box, type

sfc /scannow, and then click

OK.

Note

that you may be prompted for the Windows XP or Windows XP Service Pack 1

installation media.

Test to determine if the issue is resolved. If the

issue is resolved, skip the remaining steps. If the issue is not resolved,

continue to the next step.

Complete an in-place upgrade of Windows XP, a repair

of Windows XP, or reinstall Windows XP. For additional information about how

to complete an in-place upgrade or repair of Windows XP, click the article

number below to view the article in the Microsoft Knowledge Base:

Method 2: Edit the Registry and Install

Internet Explorer 6

When you try to reinstall the same version of

Internet Explorer, you may receive the following error message:

Setup has detected a newer version of

Internet Explorer already installed on this system.

Setup cannot continue.

To avoid this error message and reinstall the same version of Internet Explorer and

Outlook Express, follow these steps:

While you are logged on as an administrator, click

Start, and then

click Run.

In the Open box, type

regedit, and then click

OK. Locate the appropriate registry subkey, right-click

the IsInstalled

(REG_DWORD) value, and then click Modify.

To reinstall only

the Internet Explorer 6 browser component on Windows XP, use the following

registry key:

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Active

Setup\Installed

Components\{89820200-ECBD-11cf-8B85-00AA005B4383}

To reinstall only Outlook Express 6 on

Windows XP, use the following registry key:

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Active

Setup\Installed

Components\{44BBA840-CC51-11CF-AAFA-00AA00B6015C}

Change the value data from 1 to 0, and then click

OK.

Quit Registry Editor, and then install Internet

Explorer 6.

How to troubleshoot wireless network connections in Windows XP Service Pack

2 View products that this article applies to.

Article ID

870702

Last

Review

December 27,

2006

Revision

2.8

Important This article contains information that shows you how to help lower security settings or how to turn off security features on a computer. You can make these changes to work around a specific problem. Before you make these changes, we recommend that you evaluate the risks that are associated with using this workaround in your particular environment. If you decide to use this workaround, take any appropriate additional steps to help protect your system.

This Page

INTRODUCTION

Information to gather

MORE INFORMATION

Basic troubleshooting

Driver installation issues

Drivers that do not support the Wireless Zero Configuration service

Drivers that support the Wireless Zero Configuration service

Strong signal Weak signal

INTRODUCTION

Troubleshooting for

wireless networking with Windows XP requires gathering information,

checking the

drivers, verifying compatible hardware, and configuring wireless settings.

Information to gather

Before you begin troubleshooting, make sure that you have answered the following questions:

What is the

symptom? If it is an error message, note the full error message.

What wireless card is used? Note the manufacturer and the model number.

What is the driver version for the card? Look in Device Manager or click

Configure in the

Properties dialog box of the wireless connection.

What access point is in use? Note the manufacturer and the model number.

Are the wireless settings configured by using Windows or by using a third-party program? If a third-party program is used, what is the program and its version number?

Is the

Wireless Zero Configuration service running? To determine if the Wireless

Zero Configuration service is running, follow these steps:

Click Start, and then click Run.

In the

Open box, type cmd, and then click OK.

Type sc query wzcsvc, and then press ENTER.

If the

Windows Zero Configuration service is running, the words "STATE :

# RUNNING" will

appear.

If the

problem is in the user interface, collect a screen shot of the issue, if

you can. To collect a screen shot, press ALT+PRINT SCRN.

Back to the top

INFORMATION

Basic troubleshooting

To troubleshoot wireless network connections in Windows XP, follow these steps:

Check the

Windows Catalog at http://www.windowsmarketplace.com

(http://www.windowsmarketplace.com) to determine

if there is a Windows XP-compatible driver that is available for your

wireless adapter.

there is a compatible driver, install the updated driver before you perform any additional troubleshooting procedures.

there is not a compatible driver, you may be able to use the network

adapter, but its configuration and functionality may be very

limited.

Determine if

the driver that you are using recognizes the Windows XP Wireless Zero

Configuration service. To do this, follow these steps:

Click

Start, and then click Control

Panel.

In the right pane,click Network and Internet

Connections.

In the right pane, click Network

Connections.

Right-click

Wireless Network

Connection, and then click

Properties.

View the available options:

you do not see the Wireless Network Connection icon in the

Network Connections folder, or if you cannot view the properties, there is a problem with the driver for the

wireless network adapter. To troubleshoot this problem, see

the Driver

installation issues section.

you can view the properties for the Wireless Network

Connection icon, but you do not see a Wireless

Networks tab, see the Drivers that

do not support the Wireless Zero Configuration service

section to continue troubleshooting.

you can view the properties, and you can see and use the

Wireless

Networks tab, see the Drivers that

support the Wireless Zero Configuration service section to continue troubleshooting.

the Authentication

tab is missing in the Wireless Network

Connection properties, make sure

that the Wireless Zero Configuration service is running.

Back to the top

Driver installation issues

If you do not see the Wireless Network Connection icon in the Network Connections folder, or if you cannot view the properties for the Wireless Network Connection icon, there may be a problem with the driver installation. To troubleshoot this issue, verify that you have the latest available driver from the device manufacturer, and then follow these steps to determine the cause of the issue:

Click

Start, right-click

Computer, and then click Manage.

Click

Device

Manager, and then double-click Other

Devices and look for the wireless network

adapter. If you find the adapter in the Other Devices folder, no driver has been installed. To resolve this issue, obtain and install a driver from the device manufacturer.

If you do not locate the adapter in the Other Devices folder, look in the Network

Adapters folder.

When you locate the wireless network adapter, note the manufacturer's name and the model of the adapter.

Right-click the icon for the wireless network adapter, and then click Properties.

Verify that

"The device is working properly" message is displayed under

Device

status.

If the

wireless network adapter is not in the Network Connections folder, there

is either a problem with the device or the driver may not be installed. In

this case, you will see an error under Device status.

You can search the Microsoft Knowledge Base for information about

the error code to use in troubleshooting this problem. To search the Knowledge Base, visit the following Microsoft Web site:

http://support.microsoft.com/gp/gsssearchhelp

(http://support.microsoft.com/gp/gsssearchhelp)

Back to the top

Drivers that do not support the Wireless Zero Configuration service

If you can view the properties of the Wireless Network Connection icon, but you do not see the

Wireless Networks tab, the network adapter driver does not fully support the

Wireless Zero Configuration service, or the Wireless Zero Configuration Service is not started. You may be able to configure Windows XP to use the connection, but the configuration options may vary depending on the network adapter and the driver that are in use. To resolve this issue, try to create a working connection by following these steps.

Note If you cannot create a working connection, contact the device manufacturer for advice about how to configure the adapter for Windows XP.

Verify that

the Wireless Zero Configuration service is running. To do this, follow these steps:

Click

Start, and

then click Run.

In the Open box, type cmd, and then click OK.

Type sc query wzcsvc, and then press ENTER.

If the

Windows Zero Configuration service is running, the words "STATE :

# RUNNING" will appear.

Click

Start, click

Control

Panel, and then click Network

Connections.

Right-click

Wireless

Network Connection, and then click

Properties.

On the

General tab, click

Configure.

Click the

Advanced tab, and

then configure your wireless network by using the available configuration options. The available options and option names may vary depending on the

driver manufacturer. The following list describes the basic configuration

options under Property:

Service

Set Identifier (SSID): This

setting must match the configuration of your wireless access point

or router. If you do not have an access point, this value will be

the same on all the computers that are in your wireless network.

Wireless

Equivalent Protocol (WEP) or

Encryption

Warning The following step may

make your computer or your network more vulnerable to attack by

malicious users or by malicious software such as viruses. We do not

recommend this option, but we are providing this

information so that

you can choose to implement this option at your own discretion. Use

this step at your own risk.

For testing purposes, turn off WEP on both the access point and in these properties.

Note WEP is

designed to help protect your computer from attack by malicious

users or by malicious software such as viruses that use unsolicited

incoming network traffic to attack your computer. If you decide to

implement this step, take any appropriate additional steps to help

protect your system. Turn WEP back on as soon as you have finished

troubleshooting your network

connections.

Mode or

Network Type: If

you have an access point, set this option to Infrastructure.

If you do not have an access point, and if you are connecting your

computer to another computer, set this option to Ad-Hoc.

Data

Rate: Set

this option to Auto or to

Mbps.

Power

Save: For

troubleshooting, set Power Save

to Off or to

Disabled.

After the connection works correctly, you can change this setting.

After you

configure these options, click OK to save the

changes that you made.

Test to see

if your connection works. If a red X is displayed over the connection icon

in the Network Connections folder, or if you cannot connect, continue

troubleshooting.

Click

Start, right-click

Computer, and then click Manage.

Computer

Management, double-click Services and

Applications, and then click Services.

10.

Right-click

Wireless

Zero Configuration, and then click

Properties.

11.

In the

Startup type box, click to select Disabled, and then

click OK.

12.

Computer

Management, and then restart the computer.

With this configuration, you can connect to the wireless network if the other network configuration is correct. If the Wireless Network Connection icon is displayed in the notification area as a working connection, the wireless connection will work. To resolve any remaining issues, use standard TCP/IP network troubleshooting techniques.

For additional information about TCP/IP troubleshooting, click the following article number to view the article in the

Microsoft Knowledge Base:

314067 (http://support.microsoft.com/kb/314067/) How to troubleshoot TCP/IP connectivity with Windows XP

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Drivers that support the Wireless Zero Configuration service

If the

Wireless

Networks tab in the properties of the Wireless

Network Connection is available, the driver recognizes the Windows XP Zero

Configuration support for wireless networks. To configure Windows XP for your wireless network, follow these steps:

Click

Start, click

Control

Panel, and then click Network Connections.

Right-click

Wireless

Network Connection, and then click

View

Available Wireless Networks.

Click the network that you want to connect to, and then click Connect. Follow the steps in the wizard to configure the network. If your network is not listed, verify that the access point is powered on and configured, move the computer and the access point closer together, and then test again.

If your

network is still not listed as an available network, click

Change

advanced settings to open the wireless network

connection properties.

On the

Wireless

Networks tab, click Add to manually

configure settings for a network.

When

you save these settings, you can use them automatically when the network is available. Available settings include the following:

Network

name (SSID): The

Network name (SSID) setting typically matches the configuration of

your wireless access point or router. If you do not have an access

point, this value must be the same on all the computers that are in

your wireless network.

Network

Authentication and

Data

encryption: Options here include

Open,

Shared,

WPA, and WPA-PSK. If

you are using WPA, no

additional configuration is required. If you are using

WPA-PSK, an

8- to 63-character password is required.

If you are using

Open or

Shared

authentication, you can either enter a

key, or indicate that a key is provided automatically. In home

network configurations that use WEP, the key is typically entered

manually. You may also choose no security by setting

Data

encryption to Disabled.

However, we do not recommend that you do this except as a

troubleshooting step.

Warning This step may make your

computer or your network more vulnerable to attack by malicious

users or by malicious software such as viruses. We do not recommend

this option, but we are providing this information so that you can

choose to implement this option at your own discretion. Use this

option at your own risk.

If you have to disable security for troubleshooting, turn off WEP on both the computer and the access

point. Turn off WEP on both the access point and in these properties

for testing purposes.

Note WEP is designed to help

protect your computer from attack by malicious users or by malicious

software such as viruses that use unsolicited incoming network

traffic to attack your computer. If you decide to implement this

step, take any appropriate additional steps to help to protect your

system. Turn WEP back on as soon as you have finished

troubleshooting your network connections.

Key

index (advanced): This

is an optional setting that specifies which of four positions the key is stored in: 0, 1, 2, or 3.

The key

is provided for me automatically: This

check box option indicates that the key is provided from the network

or stored on the network adapter. You must only enable this key when

the network administrator or the network adapter documentation

specifies that you enable it.

This is

a computer-to-computer (ad-hoc) network; wireless access points are

not used: This

check box option is used to specify a computer-to-computer network

that does not include an access point. If this option is

unavailable, click Advanced on

the Wireless Networks tab. In the Advanced

dialog box, you can click to select Access point (infrastructure mode) networks only to

enable an ad-hoc network.

After you

save this configuration, repeat this process on the other computers on

your network.

After you

configure the settings for the other computers, you will see the network

name SSID in the Preferred networks

list. If you see a blue circle, the network has been located; if you see a

red X, there may be a problem with the radio signal between stations on

the network, or the configuration may be incorrect. Confirm that the

settings on your network are correct, and move the computer closer to

either the access point or the router, or to the other computer on the

wireless network.

After you complete the configuration steps, the

wireless connection will be correctly configured.

If you

experience issues when you try to connect to the network, double-click the

Wireless Network Connection icon in the Network Connections folder to view

the Connection Status

window. In the Connection Status

window, there is a signal strength meter that you can use to verify the

strength of the signal between the computers.

Strong signal

If you still have trouble connecting, but the signal strength is good, a different network configuration issue may be preventing communications. To resolve this issue, use standard TCP/IP troubleshooting techniques.

Weak signal

If you still have

trouble connecting and the signal strength is not good, or no signal is received, try the steps in the Drivers that do not support the Wireless Zero Configuration service section. If the method that is described in that section does not resolve the issue, contact the manufacturer to determine if the wireless network adapters and the access point are working correctly.