IMPLEMENTATION COMPLETION MEMORANDUM (ICM)
A. BASIC TRUST FUND INFORMATION
Name: Promoting the Physical Accessibility of People with Public Disclosure Authorized Limited Mobility (P128555) Recipient Country Name: Morocco Implementing Agency Name: Ministry of Solidarity, Women and Family Affairs, and Social Development (MSFFDS) TF Name: Improving the Physical Accessibility of People with Limited Mobility (PLMs) TF Number: TF010735 Task Team Leader Name: Vincent Vesin (at the time of this ICM) TF Managing Unit: 9380 – GTI05 TF Amount: US$2,850,000.00 TF Disbursement Amount: US$2,377,866.75 TF Activation Date: 16 April 2012 TF Closing Date(s): 31 January 2017
Public Disclosure Authorized
Table 1: Cost and Financing table (current financial status)
Eligible Amount of the Amount Unallocated Percentage Expenditure Grant Allocated Disbursed Funds Balance Disbursed Category (in USD) (in USD) (in USD) of Total 1. Goods, works, non-consulting services, consultants’’ 2,830,000.00 services
Public Disclosure Authorized including audits, and Training. 2. Operating 20,000.00 Costs TOTAL 2,850,000.00 2,377,866.75 472,133.25 83.4% AMOUNT
Public Disclosure Authorized
1
B. TRUST FUND DEVELOPMENT OBJECTIVES AND DESIGN
1. Original (and Revised) Trust Fund Development Objectives
1. The project was financed by a US$2,850,000 grant provided by Japan’s Policy and Human Resources Development (PHRD) Fund to the Kingdom of Morocco (the Recipient). The project development objective was “to promote the physical accessibility for persons with limited mobility (PLMs) by demonstrating its feasibility through a pilot project in Marrakesh”. This objective was not revised during project implementation.
2. Original (and Revised) Trust Fund Activities/Components
2. The grant agreement signed on March, 2nd, 2012 stipulated that the project consisted of the following parts:
Part A - Capacity building regarding physical accessibility of people with limited mobility
Provision of consultants’ services for: (a) Conducting an inventory of upgrade needs of urban infrastructure to improve the accessibility of people with limited mobility in Rabat, Casablanca, Oujda and Tangier; (b) Carrying out a review of the construction code to include accessibility features; (c) Carrying out a review of the existing standard designs, technical specifications and standard procurement documents used by the municipalities in Morocco to perform selected urban infrastructure works; (d) Carrying out a review of the draft guidelines on accessibility; (e) Preparing a study to recommend the normalization of public transport vehicles to include accessibility requirement; and (f) Development of training modules for local and municipal engineers regarding accessibility of people with limited mobility; Provision of consultants’ services for producing a national strategy on the inclusive development of persons with disability in Morocco.
Part B - Pilot project to upgrade urban infrastructure in Marrakesh to facilitate the accessibility of people with limited mobility
Provision of consultants' services and carrying out civil works to: (a) upgrade pedestrian space on major boulevards; and (b) upgrade to the municipality building and the Wilaya1 building to improve accessibility to people with limited mobility.
Part C - Knowledge dissemination and awareness campaign
Provision of consultants' services for producing a training module for non-governmental organizations (NGOs) to strengthen their advocacy on accessibility matters; Provision of training to: (a) municipal engineers, Wilaya engineers and architects on technical aspects of accessibility and on how to integrate it in transport/urban infrastructures projects; (b) NGOs to strengthen their advocacy on accessibility matters; Dissemination of accessibility knowledge to technical ministries and municipal and local engineers.
1 Administrative division corresponding to a region in Morocco. 2
Part D - Monitoring and evaluation
Provision of consultants' services for: (a) producing monitoring and evaluation reports on the progress of the project implementation; (b) providing fiduciary support to the implementation unit; and (c) undertaking an assessment of and preparing a report on the project success and shortfalls.
Part E - Project management and administration
Provision of goods and consultants' services to strengthen the project implementation unit management, monitoring and coordination capacity (including project audit and financing of operating costs).
3. The above parts were not revised during project implementation.
3. Outcome Indicators
4. The grant agreement also stipulated that the project outcome indicators consisted of the following:
i. By the end of the project, at least three cities in Morocco have included accessibility for people with limited mobility in their urban transport infrastructure projects;
ii. By the end of the project, the implementation decree of the Law n°10-03 of the Recipient has been published in the National Gazette; the draft Construction Code has been prepared by the Ministry of Housing and Urban Planning; the draft strategy for people with limited mobility has been prepared by the MSFFDS; and the draft study on appropriate public transport norms for people with limited mobility has been prepared by the Ministry of Transport and Equipment;
iii. By the end of the project, the inventories of accessibility improvements have been finalized in at least 4 major cities;
iv. By the end of the project, at least 5 km of boulevards have been built or upgraded in Marrakesh to become accessible to people with limited mobility;
v. By the end of the project, at least 5 public spaces have been upgraded in Marrakesh to become accessible to people with limited mobility;
5. The above indicators were not revised during project implementation.
4. Other Significant Changes in Trust Fund Design
6. There were no significant changes during project implementation.
5. Restructuring (if any)
3
7. There was one restructuring to extend the grant’s closing date. Following a request from the Kingdom of Morocco dated November 10, 2015, the World Bank, in agreement with the PHRD Fund, extended the closing date from January 31, 2016, to January 31, 2017, to allow for the delivery of the remaining activities.
6. Key Factors Affecting Implementation and Outcomes
8. Project Preparation, Design and Quality at Entry. Project preparation was positively influenced by the Government of Morocco (GoM)’s recent interventions and commitment. The GoM had indeed adopted an inter-ministerial action plan to promote the accessibility of people with limited mobility and had committed to improve Morocco’s human development indicators, in particular those pertaining to the vulnerable groups of the population. The GoM had also developed an ambitious program to improve urban transport in several major cities, a program supported by the World Bank in 2011 through the Urban Transport Development Policy Loan (DPL P115659). This anchored the project within the GoM’s broader dialogue with the World Bank on urban mobility and transport, including for people with limited mobility, which increased its relevance and visibility for public stakeholders. The project was therefore designed to execute the above inter-ministerial action plan through technical assistance, capacity building, knowledge dissemination, and awareness activities at national and local levels, and through pilot civil works to upgrade urban infrastructure in Marrakesh. The quality at entry is therefore rated as satisfactory.
9. Implementation. The project progressed slowly in the first years of implementation, mostly because the Implementing Agency (MSFFDS) had no previous experience with the World Bank and with this type of project. Following a World Bank’s advice, the Implementing Agency hired a few consultants who helped speed up implementation; among them, a seasoned procurement consultant had a major positive impact on the preparation of contracts. The Implementing Agency also benefited from extensive support from the World Bank’s team on operational and fiduciary matters.
10. Ownership. The Implementing Agency endeavored to promote the political, social, economic and cultural rights of people with limited mobility in general and through the project especially. The GoM was fully committed to the disability agenda at the national and international level by taking drastic measures such as the ratification of the International Convention on the Rights of Persons with Disabilities and its Optional Protocol, of the Law n °97-13 on the protection and promotion of the rights of People with Limited Mobility, and of a new Constitution in 2011 where the notion of disability is clearly highlighted, which helped creating an enabling framework for project implementation.
11. Stakeholders coordination. Pilot civil works in Marrakesh were successfully completed thanks to the high level of cooperation already established before the project among the involved partners (the MSFFDS as the central Implementing Agency, the Wilaya of Marrakesh-Safi and the Municipality of Marrakesh). As for the other project components, coordination progressively developed among the ministries and agencies in charge of urban planning, housing, transport, and local government affairs, and the civil society and other NGOs representing people with disabilities. These are all positive factors that had a major influence on the success of the project.
4
C. OUTCOME
1. Relevance of TF Objectives, Design and Implementation
12. Relevance of objective. The project development objective was highly relevant to Morocco’s needs and was consistent with the country’s human development strategy and commitment to the relevant international convention and local laws recently adopted. Moreover, the project development objective was consistent with the World Bank’s Country Partnership Strategy (CPS) with Morocco covering the 2010-2013 period, notably the strategy’s section on “vulnerability and social exclusion” under the second pillar “service delivery to citizens”.
13. Relevance of design and implementation. The design of the project also proved to be highly relevant. The project rightly combined technical assistance and pilot civil works to improve the physical accessibility of public buildings, gardens, and sidewalks for people with limited mobility, including the disabled, the elderly, and pregnant women. As intended, pilot civil works in Marrakesh had a significant demonstration effect at the national and regional levels by showcasing in a concrete way how the accessibility of urban public spaces can be improved for people with limited mobility and by raising awareness of decision-makers and citizens about accessibility issues to enable the development of similar local projects (in Tétouan for instance). Choosing the MSFFDS to implement the project proved highly relevant given that the ministry showed continuous commitment and ownership and managed to fill the moderate capacity gaps observed in the first years of implementation.
2. Achievement of TF Development Objective2
14. As originally envisaged, the project conducted a number of monitoring activities: A baseline, mid-term and project end evaluation were carried out with end results. The details are given below: The project development objective has been satisfactorily met, as shown by the achievement of the outcome indicators detailed below.
Component 1: Capacity building regarding physical accessibility of PLMs: 15. Inventories of accessibility improvements. This objective was to be measured by number of cities that will include accessibility for PLMs in their urban transport infrastructure projects. By the end of the Project, the end target has been reached. Inventories have been done for four cities: Rabat, Casablanca, Oujda, and Tangier. Meanwhile, two cities have also included accessibility in their infrastructures program namely (i) Tetouan, which was able to develop a program in partnership with Handicap International and NGO Colombe Blanche and with the financial support of the European Union. (ii) Settat, was able to provide access to certain buildings open to the public and in some urban traffic corridors, as part of its Community-based Rehabilitation Program. In addition to the city of Marrakech which was selected as a pilot project for this grant. Other cities are being involved in this process. (Casablanca and Kenitra). Also, MSFFDS entered in a collaboration with the Wilayas of Tangiers, Rabat and Oujda, based on the results achieved from the urban development assessment obtained under this program.
16. Draft Construction code to include accessibility measures. The end target has been reached. Implementation decree of the Law n°10- 03 has been published in the National Gazette of the GoM. The draft Construction Code has been prepared by the Ministry of Housing and Urban Planning. The draft strategy for people with limited mobility has been prepared by the
2 Annex 1 summaries Outcome Indicators and the Intermediate Indicators showing baseline and end target 5
MSFFDS. The draft study on appropriate public transport norms for people with limited mobility has been prepared by committee that included the Ministry of Transport and Equipment.
17. Cities in Morocco that consider including accessibility in their urban transport infrastructure projects. By the end of the Project, the end target was reached and 4 cities (Rabat, Tangier, Oujda and Casablanca) have included accessibility for PLMs in their urban transport infrastructure projects. These cities looked at their planning needs and worked to improve the accessibility of space and transport management. They have also included accessibility component in urban planning and improved their technical bidding requirement in all project related to urban development;
18. Draft disability strategy produced. The end target has been reached. The Recipient has produced a strategy and finalized an action plan.
19. Technical Staff formed on PLM. 30 staff from the central department of the Ministry and 300 engineers and technical staff from different local municipalities (Casablanca, Agadir, Marrakech, Fez, Oujda, Tangier and Rabat) were trained. Some of these trainings were specifically tailored and devoted to the two most concerned departments (Ministry of the Interior and Ministry of Housing and Development Planning); the training included also the Associations working on disability. These trainings were intended to help them strengthen their institutional skills.12 training modules and workshops were carried just for this purpose. These trainings were extended to cover Staff from NGO and Associations. The total at the end of the project, however, reached 400 staff trained between architects and technical staff from urban agencies, central Departments, local authorities, NGOs and Associations.
Component 2: Pilot project to upgrade urban infrastructure in Marrakesh to facilitate the accessibility of PLMs: 20. Accessible boulevards. By the end the project was able to go beyond the original target of 5 km and was able to upgrade 17.5 km of main streets in Marrakesh (Avenue Mohamed VI, Avenue Hassan I, and Avenue Moulay Rachid).
21. Accessible public buildings. By the end of the Project, works were completed in two public buildings, the headquarters of the Wilaya of Marrakesh-Safi and headquarters of the Commune of Marrakesh.
37. Accessible public spaces. Works completed in 5 public spaces in Marrakesh: (i) Boulvevards, (ii) headquarters of the Wilaya of Marrakesh-Safi. (iii) Headquarters of the Commune of Marrakesh, (iv) public garden of El Harti, and (v) public park of Arsat Moulay Abdesslam
Component 3: Knowledge dissemination and awareness campaigns 22. Increased awareness among authorities about the inclusion of accessibility in urban transport infrastructure through the development and dissemination of relevant regulatory and technical knowledge. By the end of the Project, the end target has been reached. The legal and regulatory texts governing the law on accessibility, law n ° 10.03 and 5 joint decrees securing its implementation, decree n ° 2.11.246 of the said law related to the accessibility in urbanism, architecture, transport and communication were established and they are as follow: (i) Law of 2003 on accessibility, (ii) Implementing decree for the 2003 law, (iii) Urban planning framework, (iv) Architectural framework, and (v) Standards for physical accessibility.
6
23. In term of strengthening institutional skills to help PLMs, 12 trainings and workshops were conducted on the subject. Approximately 400 architects and technical staff from urban agencies, local authorities, NGOs and associations have been trained. It should be noted that through these types of trainings and workshops, a number of beneficiaries throughout the Moroccan territory are able to acquire the methodological and conceptual tools to work with PLMs. These training courses also targeted capacities building for associations in this field and help promote their legal knowledge and develop their skills and support their advocacy. The trained staff can subsequently carry out diagnosis and analysis in this area of expertise and can work with and receive PLMs in their constituency or locality.
24. ONG Staff formed on PLM. 100 staff were trained. The project, however, went beyond the target of 100 Staff trained
25. Distribution of guides and pamphlets. 5,000 copies were distributed. The number of guides and pamphlet raising awareness for Handicaps and PLMs has also achieved its objective
26. Awareness Workshops on PLM. 12 workshop and meetings were organized
Component 4: Monitoring and Evaluation: 27. The project conducted a number of monitoring activities: A baseline, mid-term and project end evaluation were carried out with end results. The evaluation presented particular ways to replicate the model in other institutions such as the Ministry of Tourism and the Railway office (ONCF). Contracts for the procurement of IT equipment for project monitoring and procurement support and financial management were signed in November 2014, April 2014 and April 2013. Following the signature of these contracts, the computerized tools acquired and the consultants contracted contributed significantly to the significant acceleration of the execution rate of the procurement materials (20 contracts awarded as part of the grant) and to the preparation the financial monitoring reports of the project. They also contributed in improving knowledge of the World Bank's rules. As a result of this capacity building and support to the PMU, as well as the continued efforts of the MSFFDS and its partners, have also contributed in achieving the objectives set by the PDO of this project.
Component 5: Project Management and Administration: 28. MSFFDS worked in a close collaboration with the World Bank. MSFFDS as the implementing agency in charge of day-to-day project management and worked closely with other stakeholders as well as other relevant government and local institutions such as the Wilaya of Marrakech and was the main interlocutor with all contractors. MSFFDS had established and maintained a Project Management Unit (PMU) with qualified staff to implement the project and ensure that funds, services and other resources needed are provided or facilitated in accordance with the Grant Agreement. Nevertheless, MSFFDS experienced delays in meeting the deadline in many activities and civil works in the beginning, which led to downgrading of the PDO rating. However, by March 2012, the rating was upgraded again to satisfactory following the completion of several deliverables that were produced and of the progress of civil works in Marrakech thereafter.
3. Efficiency
29. The project has been implemented efficiently and in compliance with the World Bank’s standard rules and procedures. The efficiency rating is Substantial. The grant’s resources were spent in strict observation of MNSFFDS and all procurement processes involved in project implementation were conducted in accordance to the Bank’s rules. Cost overrun was prevented
7
by close follow-up from both the World Bank and the Implementing Agency, and by a large variation of the US$/MAD exchange rate between the start and the end of the project (US$ 1 ~ MAD 8.5 in 2012 against US$ 1 ~ MAD 9.9 in 2016, which represents a variation of 16 percent). This variation explains why the actual cost of the project is significantly lower than the estimated cost. By the end of the project, almost the totality of the funds was used. Despite a slow start that imposed extending the closing date, all planned activities were ultimately carried out with satisfactory outcomes. The Implementing Agency has provided adequate office facilities and adequate administrative support to all consultants, NGOs associations and stakeholders involved in this project. The NGOs dedicated to inclusion of vulnerable citizens have acknowledged the positive socio-economic returns of the project in that regard (albeit these returns are difficult to quantify).
4. Development Impacts, including those that are Unintended/Unrelated to TF Objectives
30. The project had substantial development impact. It was the first of its kind to be implemented in Morocco, significantly raised capacity and awareness of different stakeholders, in Government and in civil society alike. The project contributed greatly to knowledge development and sharing through several training programs and the involvement of multiple stakeholders in its implementation. More than 400 citizens (including engineers, architects, and technicians at the central and local levels) benefited from in-depth training sessions (3 days per session) focused on technical and regulatory issues pertaining to the accessibility of people with limited mobility.
31. Regarding the pilot civil works (boulevards, public building, and municipal gardens) in Marrakesh, the number of annual beneficiaries have been estimated at around 18,000 people with limited mobility (around 40 percent of which are women), based on field surveys carried out in February and March 2017 by the Recipient with the technical support of the World Bank (see details in table 2 and 3 below).
Table 2: Sample observation of direct project beneficiaries of upgraded public building and spaces in Marrakech (Feb 9th to 20th, 2017)
Location Total Male Female Wilaya HQ 61 40 21 Municipality HQ 43 31 12 Municipal garden of Arsat Moulay Abdesslam 30 16 14 Municipal garden of Jnan Harti 25 17 8 Total 159 104 55
Table 3: Sample observation of direct project beneficiaries of upgraded public building and spaces in Marrakech (Feb 20th to 26th, 2017 and March 1st to 7th, 2017)
Location Total Male Female Share of Physical Disability Mohammed VI avenue 194 89 105 38% Hassan I avenue 173 89 84 49% Moulay Rachid avenue 163 82 81 36% Total 530 260 270 41%
32. Moreover, this project helped initiate and facilitate the preparation and implementation of other agreements with other Ministerial departments and bodies that start acting and showing
8
interest in this subject and expressing their commitments. A partnership agreement has been signed between the MSFFDS, the Ministry of Tourism, the Moroccan Federation of Hotel Industry and the National Federation of Tourist Transport to promote accessibility in hotel units and tourist transport. Others agreements were elaborated and others in the process of being signed: with (i) the Ministry of Housing and Urban Policy and the National Federation of Property Development dedicated to the accessibility of people with limited mobility; (ii) the Ministry of Equipment, Transport and Logistics on strengthening cooperation in public transport accessibility, (iii) the Municipal Council of the city of Kénitra and other partners for the improvement of urban infrastructure so that it is more accessible to the people with limited mobility, proceeding with similar work as the pilot project in Marrakech, and (iv) the regional department of architects in Marrakech to reinforce the capacity of private sector architects in terms of accessibility of people with limited mobility.
5. Overall TF Outcome
33. The project has contributed satisfactorily to promote the physical accessibility for people with limited mobility including the disabled, the elderly, and pregnant women, through civil works focused on public buildings, gardens, and sidewalks in Marrakesh and technical assistance aimed at raising capacity and awareness of stakeholders on accessibility issues of people with limited mobility.
34. The pilot civil works in Marrakesh, once completed, have served as a showcase for the overall positive outcome of the project. The Recipient and the World Bank have made several efforts to bring these works to the attention of Moroccan and international decision-makers and to encourage their replication elsewhere. The civil works were exhibited during the COP 22 and the SSATP’s (Africa Transport Policy Program) annual meeting, which were both recently held in Marrakesh, respectively in November 2016 and February 2017. The World Bank also made a short film showing how easier it is now for people with limited mobility to navigate the public buildings and spaces that have benefited from the project’s civil works. This film can be seen on the internet (https://www.youtube.com/watch?v=hEZPa0wiWac).
D. RISK TO DEVELOPMENT OUTCOME
1. Follow-On Results and/or Investment Activities
Activity/Investment: X Recipient/Other Investment; __ Grant Project/Program; __ Bank Project; __ IFC Financial Project/Activity
35. The project contributed to catalyze significant follow-up initiatives on accessibility of people with limited mobility by other ministerial departments and bodies of the Recipient. Public transport accessibility of people with limited mobility has been noticeably improved by the generalization of accessibility-related features (at-grade access, ramps, etc.) in the recently implemented tramway networks of Rabat and Casablanca, the country’s largest agglomerations. Moreover, a partnership has recently been formalized between the MSFFDS, the Ministry of Tourism, the Moroccan Federation of Hotel Industry and the National Federation of Tourist Transport Services to promote accessibility in hotels and tourist transport. Another example is a commendable initiative by the National Railways Agency (ONCF) which now offers people with limited mobility services adapted to their needs, including through the installation of pavement ramps to make mobility easier for wheelchairs, tactile strips on station platforms to assist the
9
visually-impaired, large brightly colored signage to help the partially-sighted, and well-designed grab bars and handles to assist the mobility-impaired.
2. Replicability
36. Replicability is moderate. The Recipient represented by the Implementing Agency is building on this initiative to replicate this experience (particularly civil works completed in Marrakesh) in several other cities throughout Morocco. As a result of the project, the laws and regulations framing accessibility for people with limited mobility are now firmly in place in Morocco. The implementation of the integrated activities (technical assistance, capacity building, and awareness raising) of the Grant also laid the ground for the development of the technical framework necessary to properly implement similar civil works. Four cities among the largest of the country (Rabat, Oujda, Casablanca, and Tangier) have precisely identified through the Grant their needs in terms of accessibility for people with limited mobility, making them ideal candidates to replicate the grant’s pilot civil works. The city of Marrakech is now considered by citizens an example to follow for the rest of Morocco.
3. Sustainability
37. The Government of Morocco led by MSFFDS is building on this initiative to design and replicate this experience throughout Morocco. The laws and regulations framing Accessibility for People with Disability are now in place.
38. The implementation of this integrated program laid the ground for the development of the regulatory framework, technical, architecture and urban standards, transport and communication accessibility. It allowed different Ministries and stakeholders to work with each other. This law has also led to carry out other studies needed for other cities.
39. Accessibility in transport receive a great attention in the implementation of the program. A diagnostic study was conducted to evaluate the current situation in terms of public transport and the requirements needed for the users. A document was prepared establishing the technical standards of public transport for PLM, hence, establishing all the specifications related to the sector. The city of Marrakech benefited from a pilot project financed by the TF, which makes it a typical city and an example to follow for the rest of Morocco.
40. The sustainability risk of the project is moderate. To mitigate this risk, the Recipient and the Municipality of Marrakesh have adopted action plans to ensure that the project outcomes are preserved (particularly by maintaining the infrastructure) and generalized. Other mitigation measures planned include sustaining awareness and communication campaigns as well as training sessions in the near and mid-term as well as continuing to involve local governments in this kind of initiative. There is, however, a moderate risk that the outcomes of the Grant will not be sustained in the long run as external factors (particularly budgetary constraints) could evolve and influence the interest of the Recipient and its development partners. Local governments might also shift their priorities to other social and economic issues that they might see as more urgent such as youth employment or other pressing needs.
4. Overall Risk to Development Outcome
41. Overall risk to development outcome is moderate given residual moderate replicability and sustainability risks. Synergy and cooperation have been established among all stakeholders, including line ministries, civil society, and development partners including the World Bank and 10
capacity of key public actors at the central and local levels has been strengthened to mitigate these identified risks. E. PERFORMANCE
1. Bank
The World Bank’s performance is rated satisfactory given that all activities were carried out successfully and efficiently. The Bank team kept close contact with the client during the preparation phase and upon receiving the request for financing. The Bank team assisted the recipient resolution of implementation issues, advice on and support to M&E, and ensuring transition arrangements. The World Bank put in place a seasoned supervision team both in HQ and Country Office with sufficient funding for implementation support. The World Bank was proactive during supervision, missions were conducted regularly, and aide-memoires and ISR were submitted on time. The Bank team ensured that the project was well supported and supervised to ensure achievement of development objectives and implementation progress, including (i) compliance with Bank’s operational processes and procedures, including frequency of supervision and preparation of various reports such as ISRs, Aide Memoires, and Final Report, and (ii) proactive identification and solution of issues/problems, which were promptly highlighted to management attention.
2. Recipient
42. The Recipient’s performance is rated satisfactory. While the Recipient initially faced a few difficulties at the beginning of the implementation period, the Implementation Agency was strongly committed to the project and ultimately completed in a satisfactory fashion all planned activities. The overall project has been managed efficiently. MSFFDS, in full coordination with the World Bank ensured a constant follow-up of the activities and helped to resolve all difficulties encountered, especially in dealing with other partners involved in the project. The steering committee met regularly to: (i) provide strategic overall direction and oversight of project implementation; (ii) ensure communication and consultation among stakeholders; (iii) approve work programs and annual budgets (iv) review progress reports.
43. The project management unit (PMU), created by a decision, has effectively carried out all its duties including the preparation of the progress reports, follow-up of the procurement plan, and monitoring of the implementation contracts, in coordination with the relevant departments. The hiring of a procurement expert and project financial expert to ensure follow-up and accelerate the project implementation process. Establishing of a local committee for Marrakech pilot project, in order to ensure accuracy and to follow-up on the work of the pilot project. This committee was also in charge of monitoring and implementing the provisions of the tripartite agreement between the MSFFDS, the Wilaya of the Marrakech-Safi region and the urban commune of Marrakech.
44. Creation of 6 steering committees representing the Ministries of Interior, Urban Planning, Housing, Transport, Industry and NGO, and Associations. The main mission of these committees was to guarantee the quality of the deliverables
45. Financial management was properly conducted, as the financial audits carried out did not reveal any major remarks. The only insufficiency noted is the delay in disbursement for the first years of the project and the non-formalization of the risks that may hinder the achievement of the project's objectives.
11
Monitoring and evaluation was done on a regular basis and was well-assured. The various mid- term monitoring reports were submitted within the prescribed deadlines, in accordance with the grant agreement F. LESSONS LEARNED / RECOMMENDATIONS
46. An important lesson is the significant implementation support needed for innovative projects such as this one. This was particularly the case for this project for two reasons: first, the Implementing Agency was new to the World Bank’s procedures and guidelines; second, the project involved other ministries (such as the Ministry of Interior) and local governments that were required to follow the World Bank’s guidelines as well. It is particularly important to ensure that all involved parties in project implementation are well familiar with the World Bank’s procurement and financial management guidelines. This usually requires sustained capacity building prior to and during project implementation. Sustained implementation support during the life of the project from a seasoned (mostly field-based) World Bank team is also important for this kind of operations to bridge temporary capacity gaps at the level of the Recipient.
47. Strong commitment and ownership from the project stakeholders (including the Recipient) is essential to achieve the development objective of this type of project. It is important to ensure that the Implementation Agency and its partners (other ministries and agencies, local governments, etc.) coordinate and communicate properly and efficiently. Consultations with a wide range of stakeholders (including civil society) are key to successfully implement pilot civil works and substantially strengthen regulatory and technical frameworks of innovative areas.
12
G. ICM PROCESSING AND COMMENTS
1. Preparation
TTL at Approval: Ziad Salim El Nakat, GTI05 TTL at Closing: Vincent Vesin, GTI08 Comment of TTL at Closing: Prepared by (if other than TTL): Khalid Boukantar, GTI05 Date Submitted to Approving Manager: July 7, 2017
2. Approval
Manager: Olivier Le Ber, Practice Manager, GTI05 Date Approved by Manager: July 17, 2017 Manager’s Comment:
13
Annex 1: Summary of PDOs Indicators
14
15
Annex 2: Summary of the Recipient’s Implementation Completion Report
Morocco has undergone considerable changes in recent years to upgrade its urban planning, architecture and transport infrastructure, while adopting new policies and regulations to accommodate the needs for the persons with limited mobility (PLMs), particularly Persons with Disabilities in terms of accessibility. Although Morocco has developed certain initiatives to improve accessibility of people with disabilities, the country still suffers from the lack and non- respect of accessibility in public spaces, buildings open to the public, public transport and the means of communication destined to ease access to PLMs in general.
The ratification of the International Convention on the Rights of Persons with Disabilities and its Optional Protocol and the inclusion of the rights of persons with disabilities adopted by Morocco in the new 2011 Constitution lay the groundwork to accommodate PLMs in general and disabled persons in particular, while providing accessibility, based on universal principles, respect of human rights and accountability.
To comply with this process, the Ministry of Family, Solidarity, Equality and Social Development (MSFFDS) has set up a series of programs and actions to promote the rights of PLMs by adopting a public policy for the promotion of the rights of persons with disabilities, the “Framework Law No. 13-97” on the Protection and Promotion of the Rights of PLMs, the National disability survey and the operationalization of the Social Cohesion Fund's disability benefits.
Aware of the importance of accessibility in the daily life of PLMs, and following the adoption by the Moroccan government of a national strategy for improving urban mobility, Morocco has benefited from a Japanese PHRD grant of US $ 2,850,000.00 to finance a program to improve accessibility for PLMs in general and persons with disabilities in particular.
Development objectives of the PHRD grant The objective of the project is to “to promote the physical accessibility for persons with limited mobility (PLMs) by demonstrating its feasibility through a pilot project in Marrakesh.”
The overall key Performance Indicators are: 1. Number of cities in Morocco that consider including accessibility in their urban transport infrastructure projects 2. Increase awareness among authorities about the inclusion of accessibility in urban transport infrastructure through the development and dissemination of relevant regulatory and technical knowledge.
Achievement of development objectives The project development objective were met and the outcomes achieved.
Gant Overall Results Thanks to the joint efforts of MSFFDS and the World Bank on the one hand and the support of certain government departments on the other hand and the continued contribution of the NGO and Associations working on disability in Morocco, the project has been able to achieve all its development objectives.
Tangible and visible results have been obtained after the implementation of all program components, in particular those related to the pilot project in terms of the infrastructure development that was carried out in the city of Marrakech and those results aimed at
16
strengthening the normative framework and Regulatory framework for accessibility. This allowed the project to achieve its "Satisfactory" ratings both at the level of implementation and the respect of the deadlines in terms of execution.
Project achievement The project achievement can be defined mainly as follows: Development of a technical and regulatory framework for accessibility related to construction and urban development. Realization of an inventory and diagnosis in urban development for the improvement of accessibility in the cities of Rabat, Casablanca, Oujda and Tangier. Preparation of standards for new and existing roads and for traffic and parking plans integrating the "accessibility" dimension. Study of international best practices related to the accessibility of public transport. Diagnosis of the current situation in Morocco related to the accessibility of public transport (urban, interurban, rail). Production of a document on standards and technical specifications for public transport accessibility. Preparation of a draft action plan for the Ministry of Equipment, Transport and Logistics for the improvement of accessibility of public transport. Development of three training modules dedicated to the technical services of construction and urban planning and also to the associations of PLMs Development of a strategic plan for MSFFDS to promote the rights of people with disabilities. Organization of 12 accessibility training workshops for 400 executives working in the field of construction and town planning, as well as managers of PLMs associations. Implementation of a national awareness campaign on accessibility, including: TV programs, radio messages and the dissemination of communication media in Arabic, French and Amazigh languages.
Sustainability To ensure the sustainability of these results as good practices for other future projects, it has been proposed to: Draft and publish joint decrees of decree n ° 2.11.246 implementing Law n ° 10.03 on accessibility; Implement framework law n ° 97.13 on the protection and promotion of the rights of HSPs, in particular Article 21 on accessibility; Implement the action plan to promote the rights of PLMs. Continue to strengthen the competences of public and associative actors in the field of disability and in particular the aspect of universal accessibility and its role in improving the daily lives of PLMs; Maintain year-round communications campaigns on the theme of "accessibility" to sensitize the maximum possible number of actors, in particular managers, in order to guarantee greater awareness of the integration of this theme in the different Projects and development program; Organize annual awards or trophies for local authorities or entities that have respected the notion of accessibility in all its forms (Construction, urban, transport, communication). Ensure that the local and regional authorities adhere of to the process and comply with the laws and regulations governing accessibility.
Lessons Learned / Recommendations 17
The key recommendations and lessons learned can be defined as follows: Creation of a national dynamic on accessibility. Promotion of accessibility rights of PLMs and consequently the facilitation of their socio- economic and cultural integration. Government Commitment on the drafting and publication of the five joint decrees relating to the decree implementing Law 10.03 on accessibility. Strengthened partnerships, cooperation and joint actions between the MSFFDS and other stakeholders to improve accessibility, (i.e. partnership agreement between MSFFDS, the Ministry of Tourism, the Moroccan Federation of Hotel Industry and the National Federation of Tourist Transport, targeting the promotion of accessibility in Hotels. Arrangement of a real pilot project in Marrakech which is considered as a benchmark for all public and private actors. Acquisition of internal expertise in the management and steering of projects and partnership programs with the WB. Great confidence in the donor and WB; Which opens new horizons and perspectives for future cooperation.
18
Annex 3: Recipient’s Implementation Completion Report (in French)
19
Table des matières
20
Cet engagement politique exige du Maroc l’abolition de toute forme de discrimination basée sur le handicap, ainsi que le respect et la promotion des droits politiques, sociaux, économiques et culturels des personnes en situation de handicap. Pour accompagner cette dynamique, le Ministère de la Famille, de la Solidarité, de l’Egalité, et du Développement Social (MFSEDS) a mis en place une série de programmes et d’actions structurants visant la promotion des droits des personnes en situation de handicap à savoir l’adoption d’une politique publique pour la promotion des 21
droits des personnes en situation de handicap, la loi cadre n° 13-97 relative à la protection et à la promotion des droits des PSH, la réalisation d’une nouvelle enquête nationale sur le handicap ainsi que l’opérationnalisation des prestations du Fonds de la cohésion sociale portant sur le volet handicap.
Conscient de l’importance de l’accessibilité dans la vie quotidienne des PMR en générale et les PSH en particulier, et suite à
le MFSEDS a défini un programme de travail en pleine coordination avec la Banque mondiale et en concertation avec les départements ministériels clefs. Ce programme a pour objectif principal
a. b.
c.
Montant du don alloué en Montant décaissé (en Catégories dollars) % du USD MAD USD MAD total
22
1. Biens, travaux, consultants services autres que 2 830 23 936 23 225 consultants service, 000,00 168,30 967,69 incluant audits et formation. 2. Coûts de gestion 20 000,00 169 160,20 170 064,00
Total du montant 2 850 24 105 23 396
000,00 328,50 031,69
23
24
25
MFSEDS
26
MFSEDS
MFSEDS
27
MFSEDS
Ville de Tétouan, dans le cadre d’un partenariat entre Handicap International et l’association Colombe Blanche des droits des personnes handicapées
28
et avec l’appui financier de l’Union européenne (du 01/03/2011 au 28/02/2014). C’est un projet dénommé « Accessibilité Universelle au Service des Droits des PMR » qui a été mis en place dans cette ville du nord.
Il vise à garantir un processus de développement et de gouvernance locale de la ville de Tétouan, basé sur une participation de l’ensemble des acteurs notamment les organisations des personnes en situation de handicap et ainsi à appuyer les efforts des acteurs marocains dans l’accomplissement des engagements de la convention internationale relative aux droits des personnes handicapées.
Les principales réalisations de ce projet sont comme suit :
Un diagnostic d’accessibilité de 3 circuits pilotes : les établissements ouvert au public, les voiries et les espaces verts ; Introduction de la composante « accessibilité » dans les cahiers de charge du transport en commun ; Formation des architectes et des techniciens relevant de l’agence urbaine et de la Wilaya de Tétouan et la commune urbaine ; Réalisation de 3 compagnes de sensibilisation et de plaidoyer en matière d’accessibilité et ; Mise en accessibilité de la place Moulay EL MEHDI en plein centre de la ville de Tétouan.
Quant à la Ville de Settat, une série d’actions en matière d’accessibilité a été mise en œuvre dans le cadre du programme de réadaptation à base communautaire (RBC) afin de : Rendre mieux accessible certains édifices publics à savoir la wilaya de Settat, le Palais municipal de Settat, la Réception communale, la Cour d’appel, Barid Bank, l’Agence télécom du Maroc, l’Agence de la Banque populaire et l’Hôpital Hassan II, Instaurer l’accessibilité dans certains rues et boulevards au centre-ville de Settat, Mettre en place des bandes de guidage améliorant l’accessibilité en faveur des personnes non voyantes dans l’avenue Hassan II.
MFSEDS
29
septembre 2011. Aussi,
MFSEDS
MFSEDS
Approche Méthodologique. Finalisation du document de la stratégie publique pour la promotion des droits des PSH en se basant notamment sur : o les résultats des concertations mises en place par MFSEDS. o les résultats d’un benchmark international à réaliser pour trois pays au minium. o les résultats des assises nationales, le cas échéant. Accompagnement du MFSEDS dans le processus d’élaboration du plan stratégique pour la promotion des droits des PSH : o animation d’un atelier pour l’identification des attentes de la société civile. o animation d’un atelier relatif à l’identification et la validation des actions, indicateurs, échéanciers et responsables de la mise en œuvre du plan d’action. o animation d’un atelier de restitution. o élaboration du document final du plan d’action. Evaluation du coût pour la mise en place du plan d’action et recommandation pour la mobilisation des fonds.
30
Les prestations réalisées par le consultant concernent l’élaboration schémas d’accessibilité dans les quatre villes
Ceci a été effectué à travers les missions suivantes :
Le contrat en question n°03/EPS/BIRD/2012 relatif à la réalisation d’un inventaire des besoins d'aménagements pour l'amélioration de l’accessibilité à Rabat, Casablanca, Oujda et Tanger et étude de l’introduction de la composante accessibilité dans les plans de déplacements urbains a été achevé au premier semestre de 2015. Ainsi, dans le cadre d’exploiter les résultats de ces études, après leur validation par les représentants du Ministère de l’Intérieur, du Ministère chargé de l’Urbanisme et de l’Habitat et de la Politique de la Ville, et du Ministère de l’Equipement, du Transport et de la Logistique, le MFSEDS a saisi les wilayas et les conseils communaux des villes concernés afin de prendre en comptes ces résultats lors des aménagements de leurs villes et d’améliorer les conditions de vie des PMR.
31
32
33
34
35
36
Pour chaque catégorie de bénéficiaires de ces différents ateliers, la durée a été de 20 heures et 15 minutes de formation, répartie en 3 jours comme suit :
a) Pour les architectes et techniciens relevant des agences urbaines et des collectivités territoriales :
9h à 10h 10h à 11h Pause 11h 15 à 13h Pause 14h 30 à 15h 15 15h 15 à 17h 30 1ère Thème Thème 2 Thème 3 Thème 3 Thème 4 journée 1 2ère Thème 5 Thème 6 Thème 7 journée 3ère Thème 7 Thème 7 Thème 7 journée
b) Pour les cadres des associations œuvrant dans le domaine de handicap :
9h à 11h Pause 11h 15 à 13h Pause 14h 30 à 16h 16h à 17h 30 1ère Thème 1 Thème 2 Thème 3 Thème 4 journée 2ère Thème 5 Thème 5 Thème 6 journée 3ère Thème 7 Thème 7 Thème 7
37
journée
38
Les objectifs assignés à cette étude consistent à : Fixer les spécificités techniques et les mesures urbanistiques et de planification urbaine (servitudes, reculs, ratios,…) permettant la mise en accessibilité des espaces urbains ; Fixer les spécificités techniques et les mesures architecturales permettant la mise en accessibilité des bâtiments publics, des établissements recevant du public et des logements collectifs ; Traduire les spécificités techniques relatives à l’accessibilité en matière d’architecture et d’urbanisme en des dispositions juridiques, à inclure dans l’arrêté conjoint visé aux articles 5 et 9 du Décret n° 2-11-246 du 30 septembre 2011 portant application de la loi n° 10-03.
39
mettre à la disposition des institutionnels et des professionnels un référentiel technique, pratique et unifié leur permettant l’introduction de dispositions techniques, architecturales et urbanistiques nécessaires relatives à l’accessibilité dans les projets de planification, d’aménagement et de construction
o
o
o o
o
o o
o
o
o
o
o MFSEDS
40
41
42
MFSEDS
43
44
45
L’ONCF a mis également à disposition des PSH et des PMR des chariots élévateurs. En ce qui concerne le matériel roulant, et a bord des trains, des espaces de voyage dédiés sont consacrés aux PSH ainsi que des sanitaires adaptés. Le département a apporté aussi un service permettant l’adaptation nécessaire aux différents besoins des clients PMR, qui peuvent contacter le centre de relation client ONCF au pour réserver l’assistance souhaitée en gare
46
(Middle East Partnership Initiative) le groupe Amical Marocaine des Handicapés (AMH) avait réalisé un projet de diagnostic en matière d’accessibilité intitulé «Casablanca, accès à tout pour tous» à la commune de Sidi Belyout. L’équipe du groupe AMH, accompagnée par le cabinet international spécialisé en accessibilité, DISA Consulting, a sillonné les établissements recevant du public et les installations ouvertes au public de Casablanca afin d’évaluer le degré d’accessibilité de ces établissements. Basée sur les normes internationales en vigueur, cette démarche vise à relever tout obstacle éventuel et à proposer des solutions pour faciliter la mobilité et l’inclusion des citoyens en situation de handicap dans la société.
Ainsi, dans le même cadre, le groupe AMH a organisé une série de sessions de formation sur l’accessibilité universelle. Adressées à un public divers, les formations ont mobilisé plus de 150 acteurs, urbanistes, architectes, leaders d'ONG et étudiants urbanistes.
MFSEDS
47
MFSEDS
48
MFSEDS
MFSEDS 49
50