Best Communications Campaign WORLDWIDE HOSPITALITY AWARDS PRESENTATION

1. Is this innovation part of a strategy whose aim goes beyond the conquest of the distribution line or online marketing?

The core aim of the AccorHotels Australian Open campaign was to build brand awareness and consideration via association with one of the world’s great sporting events, the Australian Open, and one of the world’s great athletes, Serena Williams.

2. What are the innovative or original aspects of this operation?

AccorHotels is the first ever Official Accommodation Partner of the Australian Open.

3. What are the principle components in terms of sales promotion?

This campaign was created to drive brand awareness, consideration and build association between AccorHotels, the Australian Open and Serena Williams.

Serena Williams AccorHotels Australia Ambassador CONCEPTION

1. Who is behind this project?

AccorHotels Asia Pacific is the hotel company driving this project.

2. Who is in charge of the implementation and the evolution of this campaign?

Graham Wilson – Chief Marketing and Distribution Officer Asia Pacific.

3. What means have been devised to ensure management and evaluation?

The campaign was managed closely with agency and media partners to ensure delivery.

AccorHotels branding was exposed to more than 700,000 spectators across the 2 weeks of the Australian Open 4. Who is implicated in the company?

• Graham Wilson, Chief Marketing and Distribution Officer Asia Pacific • Michael Parsons, Vice President Marketing and Strategic CHAMPION Relationships Asia Pacific ICON • Bridie Commerford, Vice President Marketing Communications GUEST Australia • Tim Gray, Brand Manager AccorHotels Australia

Serena Williams AccorHotels Australia 5. Does this innovation concern external partners? Ambassador SOFITEL UNVEILS ITS NEWEST LUXURY Yes, we employed creative agencies Litterini & Clarke (Sydney) and CIRESORT Advertising IN (Sydney) SINGAPORE to develop the creative executions.

Vizeum (Sydney) were responsible for the media planning and buying.

6. What are the types of collaboration/partnership put in place?

Australian Open:

AccorHotels has partnered with Australia and the Australian Open to be the first ever Official Accommodation Partner of the Australian Open.

Serena Williams:

To further leverage the Australian Open partnership, we approached No.1 ranked female tennis player and one of the world’s greatest sportspeople Serena Williams to act as the AccorHotels Australian Open Ambassador.

Serena Williams appeared in all AccorHotels’ Australian Open marketing activity over the Australian Open period.

Sofitel Singapore Sentosa Resort and Spa, Singapore AccorHotels proudly operates more than 3,700 hotels and resorts in 92 countries

Back page cover wrap – Australian Financial Review COMMUNICATION AND IMPLEMENTATION

1. How was the communication campaign implemented?

The AccorHotels Australian Open Campaign featuring Serena Williams was implemented for through an integrated national media campaign via the following channels for all of our internal users, clients and partners:

• Large scale OOH billboards in Melbourne, Sydney and Brisbane • Small scale street furniture posters located throughout Melbourne • A national digital campaign on the Australian Open website AusOpen.com • PR releases • Social media (Facebook, Instagram and Twitter), including a promotion where the public had the chance to win two tickets to the Australian Open Women’s final • In-hotel activations, including lobby posters and digital screens

2. How did you involve employees, clients and partners in the implementation of this marketing campaign?

The campaign was designed to be a public facing campaign to drive brand awareness and increase consideration.

Outdoor media Sydney Airport Joyce Drive West Corner Flinders Station and Swanson Streets, Melbourne Outdoor media across Melbourne and Brisbane

Australian Open Event Guide app SERVING YOU AT OVER 3,700 HOTELS WORLDWIDE

WE ARE FAR MORE THAN JUST A WORLDWIDE LEADER IN HOSPITALITY

We are 180,000 women and men globally who share the unique experience of greeting millions of guests into our hotels every day. We do this so that you can feel welcome.

accorhotels.com

Additional AccorHotels branding included a full colour advert in the Official Australian Open Program and through digital assets such as the Australian Open website – www.AusOpen.com – and via the Australian Open app with AccorHotels branding featuring across many app pages. Serena Williams shows off belly button piercing at Australian Open Players Party | Da... Page 1 of 21

Serena Williams shows off belly button piercing at Australian Open Players Party | Da... Page 1 of 21

DailyMail Monday, Jan 18th 2016 11AM 27°C 2PM 29°C 5-Day Forecast Serena Williams shows off belly button piercing at Australian Open Players Party | Da... Page 1 of 21 DailyMail Monday, Jan 18th 2016 11AM 27°C 2PM 29°C 5-Day Forecast

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[email protected]

http://www.dailymail.co.uk/tvshowbiz/article-3402117/Serena-Williams-shows-belly-b... 1/18/2016 +4

The queen has arrived! Serena Williams, 34, strutted her stuff in crop top and leggings at the Australian Open Players Party at the Club Sofitel Lounge in Melbourne on Friday night Major press coverage She completed her look with a black hoodie, which she wore unzipped, and a pair of platform boots.

SHARE THIS RELATED ARTICLES ARTICLE Ex on the Beach's Kate Moss goes bra-less PICTURE EXCLUSIVE: Jemma Lucy struggles under sheer green shirt Best Shop Ever! Louis Tomlinson looks loved- to contain her bust... as she rocks... up with new girlfriend Danielle Campbell as New outlook on life: SEBASTIAN they pick up groceries Australian model Erin SHAKESPEARE: Lewis 357 shares McNaught opens up... star Laurence is turning Turning up the heat! My Kitchen Rules Her naturally curly mane had been blow-dried into tumbling, loose waves, while her make-up was villain Ash Pollard and kept feminine with a soft pink lipstick and peach-toned blush. Essex boys Will Stewart and Steve Flood to Serena, who jetted to Australia earlier this month ahead of the Hopman Cup and 2016 Australian return to new show as Open, recently spoke to Harper's Bazaar about what makes a woman attractive. guest judges See more of the latest Serena Williams news and pictures as she flaunts her midriff 3:18 Inside Sam Wood and Snezana Markoski's love nest: The Bachelor winners snap up charming three- bedroom home in family friendly Melbourne

http://www.hotelmanagement.com.au/2016/01/15/accorhotels­reveals­tennis­ace­serena­williams­as­new­australian­ambassador/ 2/5

http://www.dailymail.co.uk/tvshowbiz/article-3402117/Serena-Williams-shows-belly-b... 1/18/2016

http://www.isentialink.com/GetContent/?id=50e9b0fc73687487a4776198355ec550&d... 1/19/2016 LOVE MELBOURNE? LOVE TENNIS? Love looking after people?

We have an amazing opportunity for 12 People-ologists to work as Information Services Staff during the Australian Open in January 2016.

The roles will be spread among: Player services Media services Information services You will be involved in: General tourist enquiries for Melbourne Greeting players/opening car doors Helping with player’s luggage etc.

To be considered for these roles you must have exceptional guest service skills, fully embrace the 7 Principles of People-ology and display outstanding knowledge of everything Melbourne has to offer. You will need to be available to work at the Australian Open precinct from Monday 11 January to Sunday 31 January on shifts ranging between 8:00am and 9:00pm.

If you would like to be considered please contact your Human Resources Team or General Manager by Wednesday 25th November 2015.

Social media coverage Talent engagement Official VIP Player Party of the Year Exclusive opportunities for loyal members OFFICIAL PA RTNER OFFICIAL PARTNER

Simon McGrath & Lindsay Leeser Chief Operating Officer Pacific Vice President Development & Franchise Michael Issenberg Chairman and CEO AccorHotels Asia Pacific Invites Invites

Peggy & Brian Flannery

Patrick Benhamou to celebrate AccorHotels new partnership with Tennis Australia as the Official Partner of the to celebrate AccorHotels new Partnership with Tennis Australia as the Official Partner of the AUSTRALIAN OPEN and attend the AUSTRALIA OPEN Women’s Australian Open Finals and attend the 30 January 2016 Women’s and Men’s Australian Open Finals on Rod Laver Arena, Melbourne January 30 and 31, 2016. Rod Laver Arena Melbourne Australia You are also invited to a cocktail party on 30 January from 3pm – 5pm in the Executive Lounge, Level 18, Pullman Melbourne on the Park 192 Wellington Parade, East Melbourne. Kindly note this invitation includes return airfares and 3 nights’ accommodation at the Sofitel Melbourne on Collins. Kindly note that this invitation includes accommodation at the Pullman Further details will be sent to you on acceptance. Melbourne on the Park on 30 January 2016, further details will be sent to you on acceptance. RSVP: [email protected] 04 January 2016 RSVP: Melissa via [email protected] by 13 January 2016

OFFICIAL PARTNER FRIDAY JAN 29

Arrival in Melbourne and day at leisure.

7pm: Welcome Cocktail Party in Sofitel Melbourne on Collins the Sofitel Club Lounge followed by dinner, hosted by Michael Issenberg

SATURDAY JAN 30 SUNDAY JAN 31

7am: Breakfast at leisure 10am to 3pm: Enjoy a champagne brunch at served in the Club Lounge - level 35 your leisure served in the Club Lounge - level 35 10am: Exclusive ‘Behind the Scenes’ Tour of the Australian Open. 4:30pm: Meet in the Club Lounge for today’s (Depart hotel at 10am sharp and Men’s Finals Briefing with US tennis great will return by 1pm) and former World No.1 . Jim was the winner of four 4:30pm: Meet in the Club Lounge for today’s singles titles, 1991 and 1992 Your Personal Program for the Women’s Finals Briefing with and the 1992 and 1993 Australian Open. Lindsay Davenport, former World No.1 AUSTRALIAN OPEN and winner of 55 WTA Tour singles titles, There will also be a photo opportunity including 3 Grand Slam singles titles at with Jim Courier. TENNIS FINALS 1998 US Open, 1999 Wimbledon and Refreshments will be served. 2000 Australian Open. 6pm: Depart Sofitel for Rod Laver Arena. Hosted by There will also be a photo opportunity The match starts at 7:30pm sharp. MICHAEL ISSENBERG with Lindsay Davenport. Refreshments will be served. AccorHotels Chairman and CEO, Asia Pacific MONDAY FEB 01 6pm: Depart Sofitel for Rod Laver Arena. January 2016 The match starts at 7:30pm sharp. Departure from Melbourne

3692 TA / MI PROGRAM5.indd 1-2 22/10/2015 2:11 pm 3692 TA / MI PROGRAM5.indd 3-4 22/10/2015 2:11 pm VIP corporate entertainment EVALUATION

1. What tools are being used to evaluate the performance of the campaign?

We used a brand awareness study to help us to evaluate the performance of the campaign.

2. What are the measurable results that you have been able to register from the campaign?

We are yet to receive the TNS brand tracking results to be able to effectively measure the campaign.