Republic of the Department of Justice National Prosecution Service Office of the Provincial Prosecutor Province of Oriental 2nd floor Fabe Building, Pueblo de Oro Township Upper Carmen, de Oro City

CITIZEN’S CHARTER

Vision:

A just and peaceful society anchored on the principle of transparency, accountability, fairness, and truth

Mission:

Effective , efficient, and equitable administration of justice

Frontline Services:

1. Filing of criminal complaints for preliminary investigation

2. Filing of criminal complaints for inquest investigation

3. Filing of pleadings from parties;

4. Filing of Motions for reconsideration or reinvestigation

5. Request for notarial of affidavits

6. Request for and issuance of certifications/certified true copies of documents

7. Request for and issuance of case records clearance;

8. Request for and rendition of legal services

9. Follow-up on case status

1. Frontline Service: Filing of criminal complaints for preliminary investigation Procedure Employee Time Fee Present the complaint affidavit/s Amela T. 5 minutes None with all supporting documents Cagulang including witness affidavit/s, properly arranged with each of the affiant with Identification card 2. Proceed to prosecutor for Prosecutor 5 minutes None administration of oath on the available affidavits and IDF 3. Submit the subscribed complaint Amela T. 5 minutes None affidavit and IDF with all Cagulang supporting documents with color coding for folders: Yellow folder: summary procedure cases White folder: cases for preliminary investigation

Amela T. 4. Receive duly received/stamped Cagulang copy of IDF with assigned NPS docket number END OF TRANSACTION

2. Frontline Service: Filing of criminal complaints for inquest investigation Procedure Employee Time Fee 1. Present the complaint affidavit Marifel 5 minutes None with all supporting documents Sabanpan including witness affidavit/s, properly arranged with each of the affiant with Identification card 2. Proceed to prosecutor for Prosecutor 5 minutes None administration of oath on the available affidavits and IDF 3. Submit the subscribed Marifel 5 minutes None complaint affidavit and IDF Sabanpan with all supporting documents with color coding for folder: Orange folder: inquest investigation Marifel 2 minutes None 4. Receive duly received/stamped Sabanpan copy of IDF with assigned NPS docket number 5. PNP together with Lawyer 1 hour None respondent/s proceed to PAO office /legal counsel for assistance and consultation 6. Proceed to Inquest Prosecutor Inquest Officer 2-3 hours None for preparation of Inquest Report , Information etc. 7. Review and approval of Inquest Chief of Office, 30 minutes None Report and Information Prosecutor Meso 8. Segregation of affidavits, Marifel 30 minutes None supporting documents , inquest Sabanpan report, and information for filing in court and distribution to all parties END OF TRANSACTION

3. Frontline Service: Filing of pleadings from parties;

Procedure Employee Time Fee Present the pleadings to assigned Assigned 5 minutes None staff of handling prosecutor for secretary/staff appropriate actions Proceed to respective Prosecutor Assigned 5 minutes None for appropriate action Prosecutor

If Prosecutor is not available, Assigned assigned secretary will receive the secretary pleadings for endorsement to prosecutor END OF TRANSACTION

4. Frontline Service: Filing of Motions for reconsideration or reinvestigation

Procedure Employee Time Fee Present the motion for Quennie Ebonia 5 minutes None reconsideration or motion for reinvestigation to Receiving Clerk Make sure that the motion for Quennie Ebonia 5 minutes None reconsideration and reinvestigation are duly received by the opposing party before we will receive it END OF TRANSACTION

5. Frontline Service: Request for notarial of affidavits

Procedure Employee Time Fee Present the affidavits and Christian 5 minutes None Identification cards of affiant, Labadan, stamp the name of available Timothy prosecutor Arroyo, Ralph Anthony Cagulang Proceed to the prosecutor for Available 5 minutes None notarial Prosecutor END OF TRANSACTION

6. Request for and issuance of certification/certified true copies of documents

Procedure Employee Time Fee Present the documents for Quennie Ebonia 5 minutes Depending certification/certified true copies on the of documents for assessment of documents P fees 75.00 for 1st 3 pages, P 2.00 for each succeeding pages Proceed to Records Officer for Myrna C. Suico 15 minutes None verification of documents Stamp certified true copy on the Ralph Anthony 10 minutes None documents requested by parties Christian Labadan, Timothy Arroyo Proceed to Administrative Officer Menchu S. 5 minutes None V for signature of the duly Cardinales certified documents. END OF TRANSACTION

7. Request for and issuance of case records clearance;

Procedure Employee Time Fee Present the Police clearance or NBI Quennie Ebonia 5 minutes P 75.00 Clearance for assessment of Fiscal clearance/case record clearance Proceed to Records Officer for Myrna C. Suico 15 minutes None verification of names and documents Preparation of Fiscal Clearance Timothy 30 minutes None Arroyo, Christian Labadan, Farrah Mae Mamaran, Proceed to Administrative Officer Menchu S. 5 minutes None V for signature of Fiscal Clearance Cardinales or case records clearance END OF TRANSACTION

8. Frontline Services: Request for and rendition of legal services

Procedure Employee Time Fee Present the documents or problem Menchu S. 10 minutes None for consultation Cardinales Proceed to available prosecutors Available 1 hour None for legal services Prosecutors END OF TRANSACTION

9. Frontline Services: Follow-up on case status

Procedure Employee Time Fee Present the documents, subpoena, Christian 10 minutes None or identification cards Labadan or Myrna C. Suico Proceed to Administrative Officer Menchu S. 10 minutes None to discuss status of the case Cardinales END OF TRANSACTION

NO NOON BREAK

NO FIXER POLICY