At a Glance Glance a at 2 Keolis Toge Ther We’Re Innovating to Make Shared Mobility More Enjoyable, More Inclusive, More Sustainable and More Connected

2017-2018 AT A GLANCE GLANCE A AT 2 KEOLIS TOGE THER WE’RE INNOVATING TO MAKE SHARED MOBILITY MORE ENJOYABLE, MORE INCLUSIVE, MORE SUSTAINABLE AND MORE CONNECTED. 3 AT A GLANCE 2017-2018

TOGE THERPRIORITISING THE WELLBEING OF EACH mobility solutions that meet the needs and TOGE THERPASSENGERPRIORITISING BY THE MAKING WELLBEING SHARED MOBILITYOF EACH expectationsmobility solutions of citizens, that meet and the provide needs and an APASSENGER MORE PLEASANT BY MAKING EXPERIENCE SHARED MOBILITY THATS attractiveexpectations alternative of citizens, to personal and provide cars. an attractive alternative to personal cars. THEA MORE AMBITION PLEASANT THAT EXPERIENCE DRIVES US EVERY THATS DAY O ATTHE KEOLIS AMBITION THAT DRIVES US EVERY DAY O - AT KEOLIS - To achieve this, we’re applying our rigorous , - standardsTo achieve asthis, a we’repioneer applying of shared our rigorousmobility , - standards as a pioneer of shared mobility and our expertise as an operator and , and our expertise as an operator and integrator of all modes of transport. We’re , workingintegrator hard of all with modes local of decisiontransport. makers We’re andworking other hard stakeholders with local to decisiondevelop tailoredmakers and other stakeholders to develop tailored 4 KEOLIS A GLOBAL PLAYER IN EVERYDAY MOBILITY 5 AT A GLANCE 2017-2018 GLOBAL 21,500 NO.1 LEADER BUSES AND COACHES IN TRAM OPERATIONS including WORLDWIDE with IN AUTOMATED METROS A GLOBAL PLAYER 605 with 800KM ELECTRIC OR HYBRID IN EVERYDAY MOBILITY OF LINES VEHICLES 230KM OF LINES 3 BILLION PASSENGERS CARRIED ANNUALLY IN 16 COUNTRIES LEADER 90,000 5 IN PRIVATE DRIVER SERVICES PASSENGERS CARRIED BY SEA AND RIVER FERRY with LeCab in Paris ALL-ELECTRIC AUTONOMOUS NETWORKS SHUTTLES in France and Australia and 33,000km clocked up NO.1 IN MEDICAL TRANSPORT 20,000 in France BICYCLES 5,500KM in France and the Netherlands OF RAIL TRACK across NO.1 210,500 11 IN URBAN CABLE CAR PARKING SPACES NETWORKS managed in France and Belgium OPERATIONS including 50,000 on-street in France 6 KEOLIS ANCHORED IN DIALOGUE, LISTENING AND TRANSPARENCY, THE STRONG, TRUST-BASED PARTNERSHIPS WE DEVELOP WITH PUBLIC TRANSPORT 02SAFETY AUTHORITIES ARE A HALLMARK Work with each subsidiary to implement effective OF OUR BRAND AND A SOURCE safety policies aiming at ‘zero accidents’ for OF ADDED VALUE FOR CUSTOMERS. passengers, employees, people who live close to our transport networks, and all other relevant THIS APPROACH IS FORMALLY SET OUT stakeholders. IN OUR CHARTER OF COMMITMENTS.

03UNDERSTANDING CHANGING LIFESTYLES Provide public transport authorities with insight gathered by Keoscopie into local travel habits and preferences to help them make informed choices and decisions. 01CONTINUOUS

IMPROVEMENT Implement KeoLife programme at all subsidiaries focusing on responsible, continuous improvement to strengthen the reliability, quality and accessibility

of its services. In doing so, Keolis pledges to provide 04COMMUNITY ENGAGEMENT transport authorities with an efficient and responsive Meet the transport needs and expectations of approach that raises satisfaction levels and earns communities by drawing on our regional presence their lasting trust. and local knowledge.

COMMITMENT 7 AT A GLANCE 2017-2018

07DIALOGUE Convene a stakeholder committee meeting, led by the Group’s Executive Chairman, at least once a year 05INNOVATION to foster and promote sustainable transport solutions. AND CO-CREATION Work together with stakeholders and innovative startups to develop smart and sustainable transport solutions. 08RESPONSIVENESS Deploy the best solution by the right people, at the right time, to meet local transport authority needs. 06ENVIRONMENTAL AND SOCIAL RESPONSIBILITY 09EVALUATION Work with local decision makers to develop and promote Gather annual feedback from public transport sustainable transport systems, and continuously strive authorities on how they perceive their partnership to provide energy efficient and socially responsible with Keolis and work together to identify areas services for passengers and local communities. for improvement.

COMMITMENT TO COMMITMENTTRANSPORT AUTHORITIES 8 KEOLIS

KEOLIFECONTINUOUS IMPROVEMENT IN MOTION LAUNCHED IN 2013, THE KEOLIFE CONTINUOUS IMPROVEMENT PROGRAMME PROVIDES A SHARED FRAMEWORK TO EMPOWER ALL KEOLIS SUBSIDIARIES TO RAISE PERFORMANCE FOR THE BENEFIT OF PASSENGERS AND TRANSPORT AUTHORITIES ALIKE.

THE 7 KEOLIFE WORKSTREAMS • Passenger and employee safety • Customer experience (‘Thinking like a Passenger’) • Partnering with public transport authorities • Economic performance • Operational excellence • Employee engagement • Corporate social responsibility 9 AT A GLANCE 2017-2018

KEOLIS VALUES Three core values drive our people and our business: • “we imagine” — developing attractive mobility solutions that put passenger comfort and well-being first;

Shaped around seven workstreams, • “we care” — listening carefully to the KeoLife programme is imple- our passengers, customers and mented at each of our 300 subsidi- employees and never compromis- aries. Each workstream encompasses ing on safety; focus areas and a set of shared • “we commit” — delivering on our standards and KPIs defined by the commitments to public transport Group’s businesses. Self-assessment authorities and providing the best tools enable each subsidiary to gauge sustainable mobility service to the how well it’s doing and identify communities we serve. strengths and avenues for improvement against performance targets and the local business environment. KeoLife provides the framework for structuring these initiatives, KeoLife implemented at allowing individual subsidiaries to build specific action plans and track progress. 300 Reflecting our “One Keolis” vision, KeoLife also has a KEOLIS SUBSIDIARIES collaborative dimension, encouraging subsidiaries to across share best practices and draw inspiration from each other’s successful experiences to hone their own 16 COUNTRIES actions and resolve issues.

KeoLife is a powerful, unifying lever, helping us to engage all employees on all aspects of the programme. The annual KeoLife Week is a chance for our subsidiaries to spotlight their performance achievements by hosting local events. Most of these bring together public transport authorities and passengers, further strengthening partnerships between Keolis teams and their stakeholders. In 2017, there were 450 such events held around the world.

KeoLife has now become a recognised differentiator for Keolis. For example, it was a decisive factor in our successful bid to operate the Manchester tram network in the UK, impressing the public transport authority with a highly structured bidding process and the ability to share KPIs for each workstream. 10 KEOLIS A YEAR OF SUSTAINED

GROWTHREVENUE REVENUE GROWTH In billions of euros IN 10 YEARS

2016 5.075 GROUP 2017 5.399 X 2.7 INTERNATIONAL X 6.6 +6.4% FRANCE NET INCOME GROUP SHARE X 1.8 In millions of euros

2016 45 BREAKDOWN OF CAPITAL 2017 51 As a percentage

Caisse de dépôt et placement du Québec +13.1% SNCF 11 AT A GLANCE 2017-2018

A YEAR OF SUSTAINED RECURRING EBITDA DEBT LEVERAGE In millions of euros 2016 313 2017 342 2.4X + . % Calculated as the net debt 9 4 to EBITDA ratio

GROWTHREVENUE REVENUE GROWTH In billions of euros IN 10 YEARS BREAKDOWN OF REVENUE As a percentage of total business

2016 5.075 GROUP 2017 5.399 IN FRANCE X 2.7 2016 2017 INTERNATIONAL 59.4% U 58.1% 19.7% S 19.2% 2016 X 12.7% P 13.0% 6.6 57% % % FRANCE 5.0 EFFIA S 5.3 + . % FRANCE 6 4 43% 1.8% K 1.7% INTERNATIONAL 0.4% N 1.8% NET INCOME GROUP SHARE X 1.8 1.0% O 0.9% In millions of euros

2016 45 BREAKDOWN OF CAPITAL 2017 51 As a percentage INTERNATIONAL

2017 2016 2017 Caisse 49.0% C E 48.1% de dépôt 55% et placement FRANCE 23.9% N A 24.1% du Québec % 45 21.0% 21.1% SNCF INTERNATIONAL A + . % 5.9% U K 6.5% 13 1 0.2% A, M E 0.2% 12 KEOLIS FRANCE STRONGER LEADERSHIP AND BROADER POSITIONING IN THE FRENCH MOBILITY MARKET IN 2017.

THE PLATFORM OUR SUCCESSES LEADING THE CHARGE IN IN NUMBERS ELECTRIC-POWERED MOBILITY TAILORED SOLUTIONS Keolis increased the number of electric PRESENT SINCE TO MEET THE NEEDS buses on its networks to support trans- OF CITY DWELLERS port authorities in their transition to In 2017, Keolis retained or earned the cleaner operations. In Orléans, a full- 1908 trust of several public transport scale pilot of all-electric buses began authorities in France, with contract in May 2017, followed by similar oper- renewals in Lille, Rennes, Caen, Dijon, ations in Lyon, Rennes and in the Paris 36,500 Amiens and Quimper, along with Fileo region on the Versailles-Vélizy route. EMPLOYEES — Europe’s largest on-demand Keolis is also partnering the authorities transport service that serves the Paris- in Bayonne and Amiens to prepare Charles de Gaulle Airport area — plus the launch of France’s first all-electric 370 contract wins in Besançon and bus rapid transit service in 2018. CAR PARKS Bayonne-Biarritz. These successes illustrate our ability to develop cost- PIONEERING NEW MOBILITY 90 effective, tailored mobility solutions SOLUTIONS URBAN NETWORKS that meet the needs of each and every In Lyon, Keolis celebrated the first community. Keolis also pursued anniversary of the autonomous, fully growth in the parking market through electric shuttle service that operates our EFFIA subsidiary, with new seven days a week in the Confluence contracts in Nantes, Nice and Tain- eco-district. We’re currently leverag- L’Hermitage in France. ing this unique expertise for a pilot of 13

Dunkerque AT A GLANCE 2017-2018

LILLE Lens ARRAS Valenciennes Douai MAUBEUGE

AMIENS Péronne CHERBOURG FÉCAMP CHAUNY Charleville-Mézières HONFLEUR Thionville BAYEUX Rouen SOISSONS ELBEUF METZ CAEN CREIL Reims CHANTILLY Bezanne LISIEUX BERNAY CHÂTEAU- SARREBOURG MORLAIX THIERRY POMPEY ST-MALO Paris CHÂLONS-EN- TOUL DREUX Île-de-France NANCY SUB STRASBOURG BREST Versailles CHAMPAGNE OBERNAI CHAUMONT QUIMPER RENNES Chartres Troyes ÉPINAL LE MANS COLMAR VITRÉ LAVAL MONTARGIS LORIENT Vendôme Vannes Saint-Pierre ORLÉANS Belfort -des-Corps VESOUL Chateaubriant ANGERS BLOIS DIJON Nantes TOURS BESANÇON BEAUNE CHÂTELLERAULT NEVERS PONTARLIER CHÂTEAUROUX LONS-LE-SAULNIER Poitiers Mâcon Bourg-en-Bresse Niort MONTLUÇON OYONNAX La Rochelle Bellegarde-sur-Valserine MIRIBEL Limoges RIOM Chambéry SAINTES Clermont- LYON Arc 1950 THIERS Angoulême Ferrand BOURGOIN JALLIEU Saint-Étienne Vienne Brive Grenoble

BORDEAUX Valence Cahors

MARMANDE NYONS AGEN ALÈS Nice NÎMES Avignon Dax Antibes Montpellier AIX-EN-PROVENCE BAYONNE AUCH Cannes Toulouse Béziers Vitrolles Biarritz Carcassonne Martigues PAU TARBES Marseille Cassis NARBONNE

Perpignan

Metro Tram Bus Rapid Transit (BRT) autonomous shuttles in the Paris- Bicycle La Défense business district to hone URBAN NETWORKS Management of over 300 spaces 72 the technology involved and fine-tune Suburban networks FRENCH DEPARTMENTS COVERED BY operational aspects. In Greater Paris, REGIONAL SERVICES 25 Île-de-France Mobilités transport hubs and 46,000 parking spaces LEADING MEDICAL are managed by the Group. TRANSPORT OPERATOR 3 In 2017, Keolis formed Keolis Santé by METRO NETWORKS partnering with three major players ployees. Operating throughout the in the French medical transport sec- country, Keolis Santé is keen to raise 11 tor: Intégral and Douillard in July, then professional standards across the TRAM NETWORKS JUSSIEU secours France in December. medical transport sector, with a com- These alliances make this new mitment to delivering a better service subsidiary the market leader, with for patients, while enabling healthcare 2,200 vehicles and over 4,000 em- authorities to make cost savings. 14 KEOLIS CONTINENTAL EUROPE FROM BUSES AND TRAMS TO TRAINS AND PARKING, KEOLIS STRENGTHENED ITS POSITIONS IN ALL MARKETS AND COUNTRIES IN CONTINENTAL EUROPE WHERE IT BEGAN OPERATING NEARLY 20 YEARS AGO.

NORWAY SWEDEN Bergen Dalarna Värmland Stockholm Karlstad Örebro Norrköping DENMARK Tylstrup Jönköping Gothenburg Aalborg Hinnerup Helsinge Aarhus Skibby Odense Copenhagen Slagelse THE NETHERLANDS Overijssel HengeloGERMANY Almere Nienburg Tram Utrecht/Veluwe Bus/shuttle/ suburban and Venlo Warburg Vlaanderen Düsseldorf school coaches Liège Köln Taxi BELGIUM Brussels Bicycle Wallonia Rail service in Germany LUXEMBOURG Rail service in the Netherlands

Porto

PORTUGAL

CANADA

Rimouski QuebecQuébec Terrebonne Repentigny MontrealMontréal

Waterloo MBTA CommuterBoston Rail East Bay UNITEDÉTATS-UNIS STATES Fresno VirginiaWashington Railway Express DC Las Vegas Van Nuys Pomona Lancaster Los Angeles CHINACHINE

ComtéOrange d’Orange County Shanghai AéroportShanghai international Pudong Pompano deInternational Shanghai-Pudong Airport

Fort Lauderdale Wuhan Abu Dhabi QATAR INDIAINDE ÉMIRATSUNITED ARABESLusail ARABUNIS EMIRATESDoha Hyderabad

AUSTRALIAAUSTRALIE

Brisbane Gold Coast

AdelaïdeAdelaide Newcastle Perth Sydney Melbourne

UNITEDROYAUME-UNI KINGDOM

Manchester

Nottingham King’s Lynn

OUR SUCCESSES NETHERLANDS Our Dutch subsidiary Keolis Ned- THE PLATFORM BELGIUM erland began operating its second IN NUMBERS EFFIA acquired two Belgium-based regional train network in the prov- companies: Alfa Park, which operates ince of Overijssel. The 81-kilometre PRESENT SINCE 15 car parks and sites with on-street network addresses the mobility needs parking in Flanders, Wallonia and the of 1.2 million people. Keolis Nederland Brussels region, offering more than also got its contract underway to 1999 (NETHERLANDS) 8,000 car park spaces, and Parkeren operate the bus network in Almere, Roeselare (19,500 spaces). This is near Amsterdam. The 60-kilometre our subsidiary’s first expansion in network consists of 14 lines. Seven the parking market outside France of these are 24/7 bus rapid transit 13,300 EMPLOYEES and the first step in its international (BRT) lines, which offer many of the growth strategy. In addition, Keolis benefits of a metro system and cover Belgium acquired the Liege-based bus 85% of the network. company Autobus Liégeois (36 buses). 116 TRAINS MOBILITY AS A SERVICE DENMARK Keolis has developed the first “Mobility In 2017, Keolis began operating the as a Service” (MaaS) app in the Nether- 54 new light rail network in Aarhus, the lands with helloGo, a complete digital TRAMWAYS second-largest city in Denmark, after mobility solution, which enables pas- winning the contract in June 2015. This sengers to plan their journeys across all 5,400 is the country’s first light-rail service, available modes of public and private BUSES and the project has been entrusted transport (bus, train, bicycle, taxi, car to Keolis. It’s a great success, which rental and more) and then book and enables the Group to consolidate pay online. 41 our presence in Scandinavia and TAXIS strengthen our global leadership in tram operations, with 22 networks in 360 nine countries and 270 million people BICYCLES carried in 2017.

GERMANY 430 Keolis Deutschland began operations MILLION PASSENGERS CARRIED IN 2017 of the Teutoburger-Wald-Netz regional train network in North Rhine-Westphalia, Germany’s most densely populated region, with a population of 18 million. The 500-kilometre network strength- ens Keolis’ position in the German rail market. 16 KEOLIS UNITED KINGDOM PRESENT IN THE UK FOR OVER 20 YEARS, KEOLIS HAS ONCE AGAIN DEMONSTRATED IN 2017 ITS UNRIVALLED EXPERTISE IN THE MANAGEMENT OF HEAVY TRANSPORT MODES.

OUR SUCCESSES

SUBURBAN MOBILITY In partnership with Network Rail and Siemens, Keolis is currently working on the Thameslink franchise, which will provide 50% more passenger capacity on trains on the Govia Thameslink Railway network that crosses London from north to south. State-of-the-art traffic management and passenger information systems are also part of this €7.4 billion programme. By 2019, up to 24 trains an hour will cross London during peak periods, along with new connections between the Thameslink, Great Northern and Crossrail networks.

TRAM OPERATIONS KeolisAmey won the contract to operate and maintain Greater Manches- ter’s Metrolink tram network, the largest light rail system in the United Kingdom. The new contract, which began in July 2017, will run for 10 years. Serving 93 stops in the city centre, outlying districts and Manchester Airport via seven lines along 96km of NORVÈGENORWAY SWEDENSUÈDE Bergen Dalarna Värmland Stockholm Karlstad Örebro Norrköping DANEMARKDENMARK Tylstrup Jönköping GöteborgGothenburg Aalborg Hinnerup Helsinge Aarhus Skibby Odense Copenhagueopenhagen Slagelse THE NETHERLANDSPAYS-BAS Overijssel ALLEMAGNEGERMANY Hengelo Almere Teutoburger-Wald-Netz Utrecht/Veluwe Ostwestfalen-Lippe-Netz Hellweg-Netz Vlaanderen Liège Maas-Rhein-Lippe-Netz BELGIQUEBELGIUM BBruxellesrussels S-Bahn-Rhein-Ruhr Walloniaallonie LUXEMBOURG

Porto

PORTUGAL

CANADA

Rimouski QuébecQuebec Terrebonne Repentigny MontréalMontreal

Waterloo MBTA CommuterBoston Rail East Bay UNITEDÉTATS-UNIS STATES Fresno VirginiaWashington Railway Express DC Las Vegas Van Nuys Pomona Lancaster Los Angeles CHINACHINE

ComtéOrange d’Orange County Shanghai AéroportShanghai international Pudong Pompano deInternational Shanghai-Pudong Airport

Fort Lauderdale Wuhan Abu Dhabi QATAR INDIAINDE ÉMIRATSUNITED ARABESLusail ARABUNIS EMIRATESDoha Hyderabad

AUSTRALIAAUSTRALIE

Brisbane Gold Coast

AdelaïdeAdelaide Newcastle Perth Sydney Melbourne

17 AT A GLANCE 2017-2018

track, Metrolink caters for more than at the London Transport Awards, the 41 million journeys a year. Since second for ‘Corporate Social Respon- THE PLATFORM KeolisAmey began operating the net- sibility’ at the UK Rail Industry Awards, IN NUMBERS work, passenger satisfaction has and the third for a ‘Significant Safety reached a record 90%. As for the tram Initiative’ at the Light Rail Awards. In PRESENT FOR OVER network in Nottingham operated by addition, DLR boasts three levels of Keolis’ joint venture Tramlink Notting- certification: ISO 14001 (environment), ham (with Wellglade Limited), the ISO 9001 (quality) and OHSAS 18001 20 YEARS overall satisfaction has reached 94%, (occupational health and safety). AROUND and 99% of customers would recom- mend the network to a friend or a NEW MOBILITY SOLUTIONS family member. Keolis conducted the first trial in the UK 2,000 EMPLOYEES of a fully electric autonomous shuttle (excluding minority share) (1) AUTOMATED METROS at the Queen Elizabeth Olympic Park KeolisAmey, which began running in London. During the month-long the Docklands Light Railway (DLR) in pilot, visitors to the park were able 948 London in 2014, received three acco- to try out this innovative eco-friendly REGIONAL TRAINS lades in 2017. The first was for ‘Excel- and safe solution covering the ‘first lence in Technology – Rolling Stock’ and last mile’. 50 METRO TRAINS 157 TRAMS

UNITED KINGDOM AROUND 700 MILLION PASSENGERS Manchester CARRIED IN 2017

(1) 13,300 employees in total across the franchises. Nottingham King’s Lynn

Milton Keynes London, DLR metro Canterbury Gatwick Dover Southampton Ashford Hastings Portsmouth Eastbourne Brighton

Metro Tram Rail service NORVÈGENORWAY SWEDENSUÈDE Bergen Dalarna Värmland Stockholm Karlstad Örebro Norrköping DANEMARKDENMARK Tylstrup Jönköping GöteborgGothenburg Aalborg Hinnerup Helsinge Aarhus Skibby Odense Copenhagueopenhagen Slagelse THE NETHERLANDSPAYS-BAS Overijssel ALLEMAGNEGERMANY Hengelo Almere Teutoburger-Wald-Netz Utrecht/Veluwe Ostwestfalen-Lippe-Netz Hellweg-Netz Vlaanderen Liège Maas-Rhein-Lippe-Netz BELGIQUEBELGIUM BBruxellesrussels S-Bahn-Rhein-Ruhr Walloniaallonie LUXEMBOURG 18 KEOLIS NORTH AMERICA Porto KEOLIS WAS AWARDED A MAJOR CONTRACT IN THE COUNTY OF LOS ANGELES, USA, IN 2017, PORTUGAL AND ALSO IMPLEMENTED A RAFT OF NEW PROJECTS FOCUSING ON BETTER NETWORK PERFORMANCE AND FORWARD PLANNING TO MEET FUTURE SHARED MOBILITY REQUIREMENTS.

CANADA

Rimouski Quebec Terrebonne Repentigny Montreal

Waterloo MBTA Commuter Rail East Bay UNITED STATES Fresno Virginia Railway Express Las Vegas Van Nuys Pomona Lancaster Los Angeles CHINACHINE

Orange County Shanghai AéroportShanghai international Pudong Pompano deInternational Shanghai-Pudong Airport

Fort Lauderdale Wuhan Abu Dhabi INDIAINDE Bus/shuttle/suburban QATAR and school coaches ÉMIRATSUNITED ARABESLusail Taxi ARABUNIS EMIRATESDoha Hyderabad Train Planned tram Paratransit (PRM)

AUSTRALIAAUSTRALIE

Brisbane Gold Coast

AdelaïdeAdelaide Newcastle Perth Sydney Melbourne

UNITEDROYAUME-UNI KINGDOM

Manchester

Nottingham King’s Lynn

OUR SUCCESSES INNOVATION TO IMPROVE OPERATIONAL PERFORMANCE THE PLATFORM SUSTAINABLE MOBILITY Keolis Commuter Services (KCS) IN NUMBERS In the United States, Keolis Transit introduced an automatic passenger America was chosen by Foothill Transit counting system (APC) on the MBTA PRESENT SINCE to operate and maintain the Los commuter rail network, which operates Angeles County bus network, which across the Greater Boston region, as runs a fleet of 147 vehicles, including a way to efficiently track passenger 2009 14 all-electric buses. Under the terms flows, identify high volume stations of the eight-year contract, Keolis will and deliver a service that meets the support Foothill Transit, which is fully needs of its passengers. The same 5,000 committed to sustainability, in working digital technology is also used to EMPLOYEES toward its goal of having a 100% measure temperature, vibration and electric bus fleet by 2030. other rolling stock variables to help improve passenger comfort, oper- 110 LOCOMOTIVES AND NEW MOBILITY SOLUTIONS ations and maintenance. Thanks to After a showcase and demo at the 2017 the commitment of our teams at KCS 480 Consumer Electronics Show (CES) in over the past year, we performed well PASSENGER CARS Las Vegas, Keolis and Navya began a on all our key performance indicators one-year trial of a fully-electric auton- and revenue was up by 6.7% compared omous shuttle service in Las Vegas. to 2016. 1,300 BUSES, COACHES This is the world’s first autonomous AND SHUTTLES shuttle to operate a regular service PARTNERING FOR THE in open traffic. MOBILITY OF THE FUTURE Keolis signed a five-year strategic 380 partnership in October 2017 with the TAXIS Institute for Data Valorisation (IVADO) in Montreal, Canada, to develop inno- 100 vative urban mobility solutions through MILLION PASSENGERS the use of big data. Founded by HEC CARRIED IN 2017 Montreal, Polytechnique Montréal and the Université de Montréal, IVADO is one of the largest scientific communities specialising in big data analytics. 20 KEOLIS AUSTRALIA KEOLIS DOWNER IS THE LARGEST PRIVATE MULTIMODAL PUBLIC TRANSPORT OPERATOR IN AUSTRALIA, WHERE IT RUNS THE WORLD’S BIGGEST TRAM NETWORK. IN 2017, OUR SUBSIDIARY NOTCHED UP SEVERAL MORE SUCCESSES TO FURTHER STRENGTHEN ITS LEADERSHIP. OUR SUCCESSES

TRAM OPERATIONS MULTIMODAL JOURNEYS Our Australian subsidiary Keolis Under a new 10-year contract, Keolis Downer, which has operated Downer began the operation and main- Melbourne’s Yarra Trams franchise tenance of the integrated public trans- since 2009, had its contract renewed port network in the city of Newcastle, for another seven years. Yarra Trams covering buses, ferries, on-demand is the largest tram network in the transport and, starting in 2019, the world, with 250km of double track, new tram network. This was the first 25 tram routes and over 200 million multimodal contract in Australia to be passengers a year. awarded to a private operator. NORVÈGENORWAY SWEDENSUÈDE Bergen Dalarna Värmland Stockholm Karlstad Örebro Norrköping DANEMARKDENMARK Tylstrup Jönköping GöteborgGothenburg Aalborg Hinnerup Helsinge Aarhus Skibby Odense Copenhagueopenhagen Slagelse THE NETHERLANDSPAYS-BAS Overijssel ALLEMAGNEGERMANY Hengelo Almere Teutoburger-Wald-Netz Utrecht/Veluwe Ostwestfalen-Lippe-Netz Hellweg-Netz Vlaanderen Liège Maas-Rhein-Lippe-Netz BELGIQUEBELGIUM BBruxellesrussels S-Bahn-Rhein-Ruhr Walloniaallonie LUXEMBOURG

Porto

PORTUGAL

CANADA

Rimouski QuébecQuebec Terrebonne Repentigny MontréalMontreal

Waterloo MBTA CommuterBoston Rail East Bay UNITEDÉTATS-UNIS STATES Fresno VirginiaWashington Railway Express DC Las Vegas Van Nuys Pomona Lancaster Los Angeles CHINACHINE

ComtéOrange d’Orange County Shanghai AéroportShanghai international Pudong Pompano deInternational Shanghai-Pudong Airport

Fort Lauderdale Wuhan Abu Dhabi QATAR INDIAINDE ÉMIRATSUNITED ARABESLusail ARABUNIS EMIRATESDoha Hyderabad

21 AT A GLANCE 2017-2018

AUSTRALIA

Brisbane Gold Coast Newcastle Adelaide Perth Sydney Melbourne

Tram THE PLATFORM Planned tram IN NUMBERS Bus/shuttle/suburban and school coaches Transport on demand PRESENT SINCE Ferry 2009 NEW MOBILITY SOLUTIONS RECOGNITION Keolis Downer piloted a real-time In 2017, the ‘G:link’ Gold Coast network, 4,000 on-demand service in Newcastle and operated by Keolis Downer in Aus- EMPLOYEES the suburbs of Sydney. Customers can tralia, became the first tram network book a ride from their home or nearest in the world to achieve ISO 55001 pickup point. The system then instantly certification for excellence in asset 506 matches them with a dynamically routed management. The subsidiary also TRAMS vehicle and other passengers going in began passenger service on the new their direction, with no detours or wait- extension to G:link, which increases 1,200 ing times, connecting them seamlessly the network’s total length from 13km BUSES with the fixed-route public transport to 20km. The opening took place network. This new solution, developed in ahead of the Commonwealth Games partnership with the startup VIA, allows in April 2018. 250 passengers to book and pay for their MILLION PASSENGERS CARRIED IN 2017 journeys online, even at the last minute.

UNITEDROYAUME-UNI KINGDOM

Manchester

Nottingham King’s Lynn

Milton Keynes Londres,London, DLRmétro metro DLR Londres,London, métroDLR metro DLR RéseauGovia Thameslink Govia Thameslink Rail network Rail Canterbury Gatwick RéseauSoutheasternDDover Southeasternouvr esnetwork Southampton Ashford Hastings Portsmouth Eastbourne Brighton NORVÈGENORWAY SWEDENSUÈDE Bergen Dalarna Värmland Stockholm Karlstad Örebro Norrköping DANEMARKDENMARK Tylstrup Jönköping GöteborgGothenburg Aalborg Hinnerup Helsinge Aarhus Skibby Odense Copenhagueopenhagen Slagelse THE NETHERLANDSPAYS-BAS Overijssel ALLEMAGNEGERMANY Hengelo Almere Teutoburger-Wald-Netz Utrecht/Veluwe Ostwestfalen-Lippe-Netz Hellweg-Netz Vlaanderen Liège Maas-Rhein-Lippe-Netz BELGIQUEBELGIUM BBruxellesrussels S-Bahn-Rhein-Ruhr Walloniaallonie LUXEMBOURG

22 KEOLIS Porto PORTUGAL MIDDLE EAST AND ASIA FROM INDIA AND CHINA TO QATAR, KEOLIS PURSUED ITS DEVELOPMENT IN REGIONS CANADA WHERE THE NEED FOR PUBLIC TRANSPORT IS GROWING EXPONENTIALLY.

Rimouski QuébecQuebec Terrebonne Repentigny MontréalMontreal

Waterloo MBTA CommuterBoston Rail East Bay UNITEDÉTATS-UNIS STATES Fresno VirginiaWashington Railway Express DC Las Vegas Van Nuys Pomona Lancaster Los Angeles CHINA

ComtéOrange d’Orange County Shanghai Shanghai Pudong Pompano International Airport

Fort Lauderdale Wuhan QATAR INDIA Lusail Doha Hyderabad

Offices Metro Planned metro Planned tram

AUSTRALIAAUSTRALIE

Brisbane Gold Coast

AdelaïdeAdelaide Newcastle Perth Sydney Melbourne

UNITEDROYAUME-UNI KINGDOM

Manchester

Nottingham King’s Lynn

OUR SUCCESSES long and operate 24/7, with a train THE PLATFORM every four minutes during peak IN NUMBERS INDIA periods. Service is scheduled to begin In November 2017, Keolis successfully in June 2019. This 20-year contract is PRESENT SINCE opened the initial 30-kilometre section the second automated metro project of a new automated metro network in awarded to Keolis in China, following Hyderabad, India, carrying 220,000 the fully-automated Pujiang metro 2012 passengers on the first two days line, Shanghai’s first fully automated of operation. Once complete, the metro line, which entered commercial 68-kilometre network will be India’s service in Marsh 2018. 2,500 second largest metro network. It is EMPLOYEES EXPECTED expected to carry 1.3 million passengers QATAR IN 2019 daily when fully operational. The Qatar Rail, the national public transport Hyderabad Metro will help reduce operator, awarded RKH Qitarat, the road congestion and boost the local joint venture between Keolis, RATP Dev 4 AUTOMATED economy in a city of nearly 10 million and local company Hamad Group, the METRO NETWORKS people. operations and maintenance contract for the automated metro and tram CHINA networks of the capital Doha and the 1 In October 2017, Shanghai Keolis, the city of Lusail. The Doha Metro will be TRAM NETWORK joint venture set up in June 2014 be- fully automated, with 75km of track OVER tween Shanghai Shentong Metro and and three lines, one serving the Lusail Keolis, was awarded the contract to City International Airport. The Lusail 170km operate the future automated metro light rail network will cover 18km of OF TRACK line at Shanghai Pudong International track and consist of four lines. This Airport. The new line — which has an project is part of Qatar’s ambition to expected daily ridership of 250,000 become one of the world’s leading passengers — will be 7.8 kilometres smart cities. 24 KEOLIS OUR REFERENCES

KEOLIS, A GLOBAL LEADER IN PUBLIC PASSENGER TRANSPORT, OPERATES AND MAINTAINS URBAN, SUBURBAN AND INTERCITY NETWORKS FOR 300 PUBLIC TRANSPORT AUTHORITIES. WE CURRENTLY OFFER A TOTAL OF TEN DIFFERENT TRANSPORT MODES AND TAKE OUR MULTIMODAL EXPERTISE ALL AROUND THE WORLD.

METROS PIONEER AND GLOBAL LEADER IN AUTOMATED METROS • K (in operation or under construction) Shanghai (China), Lille and Rennes (France), Hyderabad (India), London (United Kingdom) Shanghai Pudong International Airport (China), three lines in Doha (Qatar)

TRAMS WORLD LEADER • K (in operation or under construction) Melbourne, the world’s largest tram network • Greater Manchester, the UK’s largest tram network • Aarhus, Denmark’s first light-rail network 12 networks in France: Angers, Bordeaux, Brest, Caen, Dijon, Le Mans, Lille, Lyon, Orléans, Paris region (Transkeo tram-train), Strasbourg, Tours 7 networks worldwide: Gold Coast and Melbourne (Australia), Aarhus (Denmark), Bergen (Norway), Porto (Portugal), Manchester and Nottingham (United Kingdom) 3 networks under construction: Newcastle (Australia), Waterloo (Canada), Lusail (Qatar) 25 AT A GLANCE 2017-2018

BUSES AND COACHES VEHICLES WORLDWIDE running on natural gas, including with a fraction of biogas • electric and MEDICAL TRANSPORT hybrid • biogas-powered vehicles U I E LEAI MEDICAL TRANSPORT Australia (Adelaide, Brisbane, Newcastle, Perth) OPERATOR IN FRANCE Belgium (Antwerp, Bruges, Brussels, Charleroi, vehicles • ambulance staff • Ghent, among others) JUSSIEU Secours centres in France Canada (Province of Quebec) Denmark (Aalborg, Copenhagen, Odense, among others) France (Aix-en Provence, Amiens, Bayonne, Beaune, Bordeaux, Caen, Chaumont, Dijon, Lille, Lyon, Montargis, Morlaix, Obernai, Pontarlier, Quimper, Rennes, Sarrebourg, Toul) Netherlands (Almere, Province of Utrecht) Sweden (Borlänge, Falun, Gothenburg, Jönköping, Karlstad, Stockholm) United States (California, Florida, Nevada) Beauvais-Amiens, Franche-Comté, Loire-Atlantique, Metz, Nîmes, Rennes, Tours, among others (France); Almere (Netherlands); Las Vegas (United States) A Bordeaux, Le Bus Direct – Paris Aéroports, Marseille, Montpellier (France); Fort Lauderdale airport shuttles (United States) TRANSPORT FOR PEOPLE TRAINS K OF TRACK OPERATED WITH REDUCED MOBILITY TRAINS LEADER IN FRANCE REGIONAL RAIL NETWORKS Germany: Hellweg-Netz, Ostwestfalen-Lippe-Netz, Angers, Caen, Châteauroux, Laval, Lille, Lyon, Maas-Rhen-Lippe-Netz, S-Bahn-Rhein-Ruhr, Orléans, Paris region (PAM 75, PAM 94) (France); Teutoburger-Wald-Netz California (United States); Sweden, among others. United States: Boston, Washington DC France: Blanc Argent Netherlands: Province of Overijssel, Twente United Kingdom: Govia Thameslink Railway, London Midland(1), Southeastern

(1) Until December 2017. 26 KEOLIS

PARKING BICYCLES SPACES OVER BICYCLES IN FRANCE AND managed in France and Belgium, including: THE NETHERLANDS (self-service, long-term ON-STREET SPACES rental, electrically assisted) O FOR PARKING IN FRANCE France: Agen, Amiens, Arras, Bayonne, Blois, Bordeaux, O FOR TRAIN STATION AND Brest, Caen, Chalons, Chaumont, Dijon, Laval, Le Mans, HOSPITAL CAR PARKS IN FRANCE Lille, Marmande, Metz, Montargis, Nevers, Nîmes, Obernai, Orléans, Pau, Quimper, Rennes, Sarrebourg, parking spaces operated in towns and cities Tours, Versailles across France and Belgium • park-and-ride Utrecht, Veluwe spaces (P+R): Clermont-Ferrand, La Rochelle, Netherlands: Maubeuge, Pontault-Combault, Vitré, among other AUTONOMOUS SHUTTLES PASSENGERS CARRIED AND K CLOCKED UP Lyon, Paris and Las Vegas Melbourne (Australia), Montreal (Canada), Aalborg (Denmark), Paris-La Défense, ON-DEMAND TRANSPORT Strasbourg (France), Barcelona (Spain), London (United Kingdom), Atlanta (United States) Newcastle, Sydney (Australia); Aix-en-Provence, Arras, Bassin de Pompey, Bordeaux, Calvados, Dijon, Dreux, Île-de-France, Lille, Orléans, Roissy, Rouen, Saintes, Vesoul (France) CAR SHARING Arras, Bordeaux, Lille, Metz, Orléans, Rennes (France) CARPOOLING Bordeaux, Châlons-en-Champagne, Dijon, Lille, Rennes (France) SHARED PRIVATE DRIVER SERVICES LEAE IN PARIS WITH LECAB URBAN CABLE CAR PASSENGERS IN 2017 FRANCE’S IS URBAN CABLE CAR SYSTEM INAUGURATED IN BREST, IN NOVEMBER 2016 passengers in 2017

SEA AND RIVER SHUTTLES Newcastle (Australia); Bayonne, Bordeaux, Lorient and off the coast of Finistère (France) Keolis wishes to thank the employees who took part in producing this Annual Report. Keolis – Publication Director: Thomas Barbelet – Managing Editor: Catherine Miret – Editor: Camille Delattre. Creation and production: – Photo credits: Alexis Cheziere, Jean Chiscano, Sébastien Erôme, Clara Ferrand, 2016 Foothill Transit, Godefroy, Julien Goldstein, JUSSIEU Secours, Keolis Downer, Keolis Nederland, Keolis UK, Jérémy Kergourlay, Paul McMullin, Photo Craze, Arnaud Terrier, Murray Waite, Yarra Trams – Editing: Christine Cabiron, Antoine Masson. This document was printed by Imprimerie Solidaire, the first special-needs industrial printing company in France. CONTACT Brand and Communications Department — 20, rue Le Peletier 75320 Paris Cedex 09 – France Tel.: +33 (0)1 71 32 90 00 [email protected] www.keolis.com