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SOVEREIGN STATE STAND AND DELIVER BOTTLED UP Independent hotels and Management companies How to choose brands square off in a share performance- the right bathroom struggle for market share boosting tips amenities for the brand CANADIAN PUBLICATION MAIL PRODUCT SALES AGREEMENT #40063470 MAIL PRODUCT SALES AGREEMENT #40063470 CANADIAN PUBLICATION hoteliermagazine.com ONE Vision 8.125x10.875_. 9/24/15 8:05 AM Page 1 Shared Vision At O’Neill Hotels and Resorts, we’ve been striving to be the most progressive business hospitality brand in North America since 1994. Our shared vision is to excel in all facets of our business and deliver measureable returns for our company, our partners and our investors. We hold ourselves to the highest standard of performance creating long-term prosperity for our clients and an exceptional service experience for our guests.

We bring this shared vision to life by activating a culture which encourages initiative, rewards success, and promotes employee effectiveness and professional growth. As the exclusive hotel management partner of American Hotel Income Properties, ONE Hospitality delivers the results necessary to generate stable cash distributions for AHIP’s investors. American Hotel Income Properties and O’Neill Hotels – a perfect combination.

Rob O’Neill John O’Neill CEO CEO American Hotel Income Properties ONE Hospitality Management

82 HOTELS CURRENTLY MANAGED: OAK TREE INNS 43 | HAMPTON INN & SUITES BY HILTON 10 | FAIRFIELD INN & SUITES BY MARRIOTT 7 HOLIDAY INN EXPRESS 7 | HOLIDAY INNS 3 | COURTYARD INN & SUITES BY MARRIOTT 2 | EMBASSY SUITES BY HILTON 2 RESIDENCE INN BY MARRIOTT 2 | WESTIN HOTELS & RESORTS 2 | COUNTRY INN BY CARLSON 1 SLEEP INN BY CHOICE 1 | SPRINGHILL SUITES BY MARRIOTT 1 | STAYBRIDGE SUITES 1

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OFFICES IN: VANCOUVER | SCOTTSDALE | WICHITA Volume 28, Number 2 | March/April 2016 Contents

Features

9 LAP OF LUXURY Accor dives into the luxury market with the purchase of FRHI Hotels & Resorts By Jackie Sloat-Spencer Scan to view THE 2016 BUYER’S GUIDE our website

11 SCENTS AND SENSIBILITY Hoteliers come clean on the challenges of selecting the right amenities for their brands By Denise Deveau

15 CATEGORIES INDEX 22 COMPANY DIRECTORY 48 ASSOCIATIONS 50 INSTITUTIONS

52 LEAVE IT TO THE PROS How management companies bring value to hotels By Danielle Schalk

56 THE OUTLIERS As the competition for market share intensifies, independent hoteliers share strategies to tip the scale in their favour By Jackie Sloat-Spencer Departments 60 SMALL BUT MIGHTY Hotel developers reveal space- saving tactics to boost profitability and improve the 2 EDITOR’S PAGE guest experience By Carol Neshevich 3 CHECKING IN 68 HOTELIER: Larry Laite, 64 SETTING THE SCENE Today’s dinnerware provides Jag hotel, St. John’s hotel chefs with unique ways to showcase their creativity while considering style and functionality ON THE COVER: By Rebecca Harris Best Western Hotels & Resorts’ new V-b prototype

hoteliermagazine.com MARCH/APRIL 2016 HOTELIER 1 EDITOR’S PAGE

LOONIE TIMES hat a difference a year makes. For much of 2015, and stretch- ROSANNA CAIRA | EDITOR & PUBLISHER Wing back several years, Western [email protected] Canada was the darling of the Canadian MARGARET MOORE | ART DIRECTOR economy, enjoying a flurry of economic [email protected] growth and activity. Then the bubble burst. AMY BOSTOCK | MANAGING EDITOR A year later, much has changed. Blame [email protected] it on the declining price of oil (down JACKIE SLOAT-SPENCER | ASSOCIATE EDITOR [email protected] from almost $100 a barrel to $39 in a DANIELLE SCHALK | EDITORIAL ASSISTANT little more than a year), a fragile resource [email protected]

sector and the low Canadian dollar. Not DEREK RAE | MULTIMEDIA MANAGER surprisingly, business travel to the region [email protected] MEGAN O’BRIEN | DIGITAL CONTENT MANAGER has dwindled, and a dearth of resource [email protected] workers means reduced spending is hurting many communities in Alber- COURTNEY JENKINS | GRAPHIC DESIGNER ta. Certainly, since late last fall, the faltering economy has been front [email protected]

and centre in most of our daily discussions. CHERYLL SAN JUAN | ACCOUNT MANAGER Still, despite the challenges that plague pockets of Western Canada, [email protected] MARIA FAMA VIECILI | ACCOUNT MANAGER including stalled hotel development, declining average rates and plummeting [email protected] RevPAR levels, the hotel industry across most of the country is faring well. STEVE HARTSIAS | ACCOUNT MANAGER [email protected] While it’s easy to get mired in the negative news, there’s also a flip side we WENDY GILCHRIST | SENIOR ACCOUNT MANAGER can’t discount — a low dollar spells good news for tourism, a reality recently [email protected]

reflected in surging tourism numbers, especially from the U.S. market. CIRCULATION | PUBLICATION PARTNERS Certainly, the low Canadian dollar is a catalyst for many Canadians to [email protected] (905) 509-3511 vacation at home. After all, Canadians considering southern getaways now need to factor in a 30- to 40-per-cent exchange rate. Conversely, for Ameri- DANIELA PRICOIU | ACCOUNTING MANAGER [email protected] cans making travel plans, the low Canadian dollar can’t help but make

Canada look attractive. According to a story appearing in The Globe and MITCH KOSTUCH | FOUNDER Mail on Feb. 14, “The tourism sector is emerging as one of Canada’s economic

bright spots at a time when overall growth has been sluggish, at best.” ADVISORY BOARD

In fact, the tourism segment’s growth has suddenly outpaced the rest David McMillan, AXIS HOSPITALITY INTERNATIONAL; Bill of the economy. According to numbers from Statistics Canada for the Stone, CBRE HOTELS; David Larone, CBRE HOTELS; Anthony last quarter of 2015, cited in The Globe and Mail, tourism’s share of the Cohen, CRESCENT HOTELS — GLOBAL EDGE INVESTMENTS; Charles Suddaby, CUSHMAN & WAKEFIELD LTD. — HOSPITAL- Canadian GDP was up by 2.8 per cent year over year, compared to 1.2 per ITY & GAMING GROUP; Christiane Germain, GROUPE GERMAIN cent growth from the overall economy. And, tourism’s direct contribution HOSPITALITE; Michael Haywood, THE HAYWOOD GROUP; Lyle to total GDP hit an 11-year high of 1.94 in the last quarter of 2015, more Hall, HLT ADVISORY; Drew Coles, INNVEST REIT; Scott Allison, MARRIOTT HOTELS OF CANADA; Ryan Murray, THE PILLAR + than any other sector. POST HOTEL; Geoffrey Allan, PROJECT CAPITAL MANAGEMENT Barring any unforeseen changes, many tourist attractions are salivating HOTELS; Stephen Renard, RENARD INTERNATIONAL HOSPITAL- at the possibility of an influx of tourists for the summer season. Key desti- ITY & SEARCH CONSULTANTS; Anne Larcade, SEQUEL HOTELS nations across the country are already benefiting. In Toronto, for example, & RESORTS

last year’s Pan Am Games and the recent NBA All-Star Game (generating HOTELIER is published eight times a year by Kostuch receipts of $100 million) have helped spur visits. Media Ltd., 23 Lesmill Rd., Suite 101, Toronto, Ont., M3B 3P6, (416) 447-0888, Fax (416) 447-5333. All rights reserved. Through the roller-coaster ride that is the economy, cycles will come Subscription rates: Canada: $25 per year, single issue $4, and go and the dollar will rise and fall, but it’s what the industry consis- U.S.A.: $30 per year; all other countries $40 per year. Canadian Publication Mail Product Sales Agreement #40063470. tently does to develop, nurture and market our destinations and our Member of Canadian Circulations Audit Board, the American Business Media and Magazines Canada. We acknowledge the hotels that will ultimately determine just how successful it really is. financial support of the Government of Canada through the Canadian Periodical Fund for our publishing activities. Printed in ROSANNA CAIRA Canada on recycled stock. Editor and Publisher [email protected]

FOLLOW US: For daily news and announcements: @hoteliermag on Twitter and Hotelier magazine on Facebook

2 MARCH/APRIL 2016 HOTELIER hoteliermagazine.com

CTHE LATESTh INDUSTRY NEWSe FORc HOTEL EXECUTIVESk FROMin CANADA g AND AROUNDI nTHE WORLD FEELING EXPOSED The amount of information that can be collected during a breach is staggering and worsens the longer a hotel is exposed. According to Mark Nunnikhoven, VP of Cloud Research at Trend Micro, attackers can spend between 150 and 250 days on a target organization’s network. In the case of Starwood, the potential exposure periods for individual properties ranged from one to six months between November 2014 and June 2015. However, it’s not uncom- ON GUARD mon for breaches to go unnoticed for Hotels have become targets for cyber criminals longer periods. “The attackers are smart, BY DANIELLE SCHALK they don’t draw attention to themselves if they don’t have to,” says Nunnikhoven. series of cyber-attacks caused industry-wide concern last fall, when “The key takeaway here is to be diligent hackers infiltrated hotels’ POS systems using malware designed to in monitoring what is happening on your A remotely collect guests’ payment-card data. network.” Hilton Worldwide, Hyatt Hotels Corporation, Trump Hotel Collection, Starwood Hotels & Resorts, Mandarin Oriental and White Lodging Corpora- tion were affected and issued warnings to guests to monitor their account state- ments. Between Hyatt, Starwood and Trump, more than 360 properties, includ- ing 13 in Canada, were affected by data breaches (Hilton did not reveal which properties were affected). As Mark Nunnikhoven, VP of Cloud Research at Ottawa-based IT security company Trend Micro explains, hotels are prime targets for these types of attacks. “The simplest reason for this is the people who pass through hotels,” he explains. “There is a steady stream of new targets coming through the premises, and … these generally tend to be business travellers.” Business travellers make ideal targets because they tend to carry corporate/business credit cards, whose THE HACK account numbers can be sold for twice the price of consumer cards, he adds. In the majority of recent cyber-attacks on Handling a breach can result in lengthy investigations involving third-party hotels, the breaches were traced back forensic experts and law enforcement. Containing and removing malware can to on-site restaurants and gift shops at also be tricky. “Over the last five years, malware has become very good at hiding the affected properties. “The reason is itself and moving around within networks,” says Nunnikhoven. Cyber security that these are high-traffic areas,” explains breaches are not only difficult to clean up, but can negatively impact the compa- Mark Nunnikhoven, VP of Cloud Research ny’s reputation and guests’ trust in the brand. at Trend Micro. POS systems are particu- To help prevent and identify POS malware infections, it’s important to larly vulnerable to attacks because they keep payment systems as isolated from the rest of the network as possible. tend to run older versions of software and Nunnikhoven also recommends mapping out and understanding the flow of don’t necessarily get patched (fixed or payment network traffic so abnormalities, such as data going out to an odd improved to correct weaknesses) regularly, source, can be easily identified. “At the end of the day, you want to stop the he says. “These systems also tend to attacker from infecting the system in the first place, but you want to be just be linked to various third-party payment as diligent in making sure that you’re [monitoring] outbound [traffic].” He processors and those processors can be adds: “The attacker needs to be able to get that information out [of the hotel’s a key point where [attackers] can exploit network], otherwise it’s of no use to them.” IMAGES FROM DREAMSTIME.COM [the system],” he adds.

hoteliermagazine.com MARCH/APRIL 2016 HOTELIER 3 CITY COMING EVENTS ESCAPE April 17-19: AHLA Convention and Trade- show, Fairmont Chateau Lake Louise, Lake Louise, Alta. Email: ahlaconvention@yahoo. Le Germain Hotel com; website: ahla.ca/convention-and- Toronto is gearing trade-show up to unveil its full suite of 123 newly April 21: Ontario Hostelry Institute Gold redesigned guest- Awards Dinner, Four Seasons Hotel Toronto. rooms, featuring Tel: 416-363-3401; email: contactus@theohi. contrasting colours, ca; website: theohi.ca textures and a special focus on lighting to create the feeling of grandeur within each room. “One April 24-27: Rendez-vous Canada 2016, big direction was to make the room brighter, more vibrant, while playing Palais des congrès de Montreal, Montreal. with high contrast — keeping the flavour of the old but bringing it to a Tel: 613-238-3885; email: [email protected]; new light and a new standard,” says Louise Dupont of Montreal’s LemayMi- website: rendezvouscanada.travel chaud Architecture Design, who designed Le Germain’s guestrooms. Inside, charcoal felt on the walls deepen the acoustics of the room, while a April 27-29: Travel Gay Canada LGBT stark, white featherweight wood fibre centerpiece complements the white, Tourism Conference 2016, Delta Winnipeg charcoal and deep brown colour palette. Hotel. Tel: 866-300-7556; website: The latest in-room technology is front and centre in the revamped tgcconference.com guestrooms, with USB plugs on the bedside tables and an HDMI port on the worktable, allowing guests to connect their computer to the TV. The May 16-17: Canadian Hotel Investment transformation also includes new spa-inspired bathrooms that open to the Conference, Fairmont Royal York and Metro bedroom through an adjoining window. Inside, a custom-made, moulded Toronto Convention Centre. Tel: 416-924- vanity made of Corian material, a shower with a rainfall showerhead and 2002, ext. 233; email: vickiwelstead@ refillable Molton Brown bath products round out the offerings. bigpictureconferences.ca, website: hotel- — Jackie Sloat-Spencer invest.ca

NOTHING FOR MORE EVENTS, BUT NET visit http://bit.ly/Hotelierevents

CORRECTION: Hyatt Hotels Corporation was Basketball fans, celebrities and star players flocked left off Hotelier’s 2016 Franchise Report. Hyatt to Toronto in February to take in the first NBA All-Star currently has five franchised properties in Canada Game held outside of the U.S. The event not only put a and is planning to expand by opening the Andaz spotlight on Toronto, but resulted in an influx of tourist Ottawa Byward Market, Hyatt Place Downtown dollars, and many of the city’s downtown hotels and Edmonton and Hyatt Place Edmonton-West restaurants were booked up leading into the All-Star this year. For more information on franchising weekend. According to Maple Leaf Sports and Enter- please contact Scott Richer, VP, Real Estate and tainment, the city raked in between $90 million and Development (Canada), [email protected], $100 million from the event. 416-300-8215.

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Kosta Tomazos, Hilton’s new president of brand for budget- Toronto-based conscious travel- CK Atlantis lers has made Hotel Manage- its debut with ment and a 102 signed deals well-known and 30 more in Kosta Tomazos hotelier, died various stages of in January at approval. Tru by the age of 58. Throughout his career, Hilton features a Tomazos played a significant role in the command centre Canadian expansion of the Sheraton — an envisioned brand, and was eventually appointed front desk featur- GM of the Sheraton Centre Toronto. ing a social-media Tomazos is survived by his wife Mary wall displaying and children Nicholas, Stephani and real-time content Leonidas. A scholarship has been to foster engagement among guests, as well as a 24-7 market, a Play Zone established in Tomazos’ name through filled with table games and guestrooms featuring platform beds, 55" TVs, the Canadian Hospitality Founda- plenty of outlets and spacious bathrooms. The prototype is scalable to fit tion...Kirk Shearer died in January at urban, suburban, highway and airport-adjacent locations, as well as adapt- the age of 70. The former publisher of able to dual-branded hotels. “We are incredibly excited to be launching Tru Canadian Living was the president and by Hilton, which will serve the largest segment of the hotel market, but a CEO of Tourism Toronto from 1995 to segment where no brand is meeting guests’ current needs,” says Christopher 1999, remaining a passionate advocate J. Nassetta, president and CEO, Hilton Worldwide. of the city.

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The Howard and Channings Hotel, the market…Gerasimos Ferentinos InBrief joined Choice Hotels’ Ascend is the new GM at the InterConti- Collection in the U.K. nental Toronto Yorkville. Feren- A new urban resort featuring JW tinos was previously the director of Marriott and Autograph Collection Finance and Business Support at the is set to open in March 2017. Located People InterContinental Budapest. adjacent to B.C. Place Stadium, JW Marriott Parq Vancouver and The Douglas will offer 517 rooms Dorothy Dowling is the new SVP SupplySide and 62,000-sq.-ft. of meeting space... and chief marketing officer atBest Groupe Germain Hotels plans to Western Hotels & Resorts. Dowling open the Alt St. John’s in 2017 has been with the Pheonix-based Jericho, N.Y.-based Kube Systems and Alt Saskatoon i n 2018…T he company for more than a decade and unveiled its first magnetic resonance- 142-room Renaissance Downtown recently spearheaded the company’s based application at the Consumer Montreal has opened, offering rebranding efforts…Peter Strebel Technology Association’s CES 2016 an eclectic mix of art deco archi- is now CMO and SVP of Sales for show in Las Vegas. Available in five tecture and sophisticated interior Omni Hotels & Resorts. In his finishes, the KS Magnetic Resonance styling...According to Tourisme new role, Strebel will drive brand- Charger can be laid flat or angled Montréal, the city welcomed 9.6 ing, communications, marketing to provide better visibility while the million tourists in 2015, generat- and business development strate- mobile device is in use…Florida- ing $2.9 billion in tourist dollars... gies to increase awareness for the based commercial HVAC refurbisher, Halifax-based Holloway Lodging has luxury hotel brand…Marie-France AirRevive has made its services re-opened the DoubleTree by Hilton Bergeron is the new VP of Sales available to the Canadian market in London, Ont. and the Holiday and Marketing at Palm Holdings through AJM Solutions Group Inn Express & Suites Ottawa East in Toronto. In her new role, she will Inc., a Mississauga, Ont.-based following extensive renovations… help drive Palm Holdings’ revenue in-room climate and energy-efficiency Palm Holdings’ U.K.-based hotels, growth, image and position within solutions provider.

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LAP OF LUXURY Accor dives into the luxury market with the purchase of FRHI Hotels & Resorts

STORY BY JACKIE SLOAT-SPENCER

n early December, with the industry still reeling from BEACON OF CHANGE Fairmont Le Château Frontenac in the news of the Marriott/ Quebec City was the first in a series of château-style hotels built for the Canadian Pacific Railway. Now, the brand has become part Starwood acquisition, the of AccorHotels’ aggressive expansion strategy team at AccorHotels in IFrance dropped another bombshell. The Paris-based hotelier announced plans to acquire managing director at CBRE Hotels. Toronto-based FRHI Hotels & Resorts for an estimat- Accor’s brands span the market, with 11 mid-scale/ ed US$2.9 billion, bringing a portfolio of 155 luxury budget concepts and one luxury brand, Sofitel Legend. properties under the Fairmont, Raffles and Swissôtel Its presence in the North American market, however, brands (40 of which are currently under development) is scarce, with only eight units in Canada and fewer into Accor’s stable. than 10 in the U.S. “I’m sure Accor is happy to get The news certainly came at the right time. J.P. the portfolio in Canada, but they also get brands they Morgan’s 2016 M&A Global Outlook cited a “support- can now take in a much stronger way into Europe, ive deal environment” in 2015, characterized by US$5 where they’re big, and then into emerging markets trillion in global mergers and acquisitions activity, such as China or India,” says Carrie Russell, managing and predicts 2016 will see an even greater number of director, Consulting & Valuation at HVS in Vancou- deals. “This is certainly an exciting next chapter for ver. “They’re bringing into their system a product our brands as FRHI’s unrivalled collection of iconic and a segment that they weren’t a major player in hotel assets, extensive experience in the luxury market before,” adds Stanford. “As you look at the ability to and sizeable North American footprint combined with elevate Accor globally, that’s a very positive thing.” AccorHotels’ global operating platform, innovative The transaction will also usher three million FRHI digital strategies, diverse stable of brands and interna- loyalty members — 75 per cent of which are from tional exposure will only lead to new levels of success,” North America — into Accor’s loyalty program. stated a release from FRHI Hotels & Resorts. The deal also fits well within Accor’s new brand In a statement, AccorHotel’s Chairman and CEO, strategy, which includes entering new playing fields. Sébastien Bazin boasted the acquisition demon- During the past couple of years, several company-wide strates the group’s agility in a fast-changing industry. innovations have helped transform Accor, including “Through it, we are positioning ourselves as a key a gender-equality plan that seeks to employ at least 35 player in the current industry consolidation process per cent female GMs by next year. It’s also investing in while maintaining substantial leeway to implement our various types of sustainable energies and was an official transformation plan,” he says. partner of the 21st United Nations Climate Confer- “The Fairmont/Accor fit is a good one because it ence in Paris this past December. brings in management contracts and a luxury product Until the transaction (subject to the regulatory they didn’t have before. That makes it different than approvals of the antitrust authorities) closes mid-year, the Marriott/Starwood acquisition — two large it’s business as usual. But that doesn’t mean industry companies with comparable product and brand distri- consolidation is over yet. “I don’t think we’re done butions coming together,” says Brian Stanford, senior seeing companies consolidate,” sums up Russell. u hoteliermagazine.com MARCH/APRIL 2016 HOTELIER 9 WHY I CHOOSE WYNDHAM HOTEL GROUP TO BE MY PARTNER

“My relationship with Wyndham Hotel Group began in 1992 with a single Super 8 in Calgary. Since then we have opened more than 150 Super 8 hotels and have recently added Microtel to our portfolio. We worked together to develop a prototype that was good for Canada, and Wyndham Hotel Group was very receptive to our input. Throughout this partnership they have been consistent, supportive and understanding of our goals. With plans to open 75 more Microtels in Canada over the next 25 years, our future is firmly with Wyndham Hotel Group.”

Marc StaniloΠPresident and CEO Superior Lodging Corp. Calgary, Canada

For further information call (888) 223-4680 or visit us at www.whgdevelopment.com

This is not an o‰er. Federal and certain state laws regulate the o‰er and sale of franchises. An o‰er will only be made in compliance with those laws and regulations, which may require we provide you with a Franchise Disclosure Document, a copy of which can be obtained by contacting Wyndham Hotel Group at 22 Sylvan Way, Parsippany, NJ 07054. All hotels are independently owned and operated with the exception of certain hotels managed or owned by an a”liate of the company. © 2016 Wyndham Hotel Group, LLC. All rights reserved. THE 2016 BUYER’S GUIDE

SCENTS AND

SENSIBILITY Hoteliers come clean on the challenges of selecting the right toiletry amenities for their brands

BY DENISE DEVEAU

BATHROOM AMENITIES may be considered a necessary evil when it comes to budgeting, but hoteliers know a carefully cultivated collection of soaps, shampoos, lotions and more play an important role in shaping a brand’s image in the eyes of guests. Depending on the opera- tion and clientele it serves, amenity kits can run from below $1 for three basic products (e.g. shampoo, soap and lotion) to upwards of US$10 per guestroom. Whatever the choice, the key is keeping up with ongoing consumer trends.

hoteliermagazine.com MARCH/APRIL 2016 HOTELIER 11 THE 2016 BUYER’S GUIDE

“There’s a tremendous amount of FRHI Hotels & Resorts effort and thought put into it,” says in Dubai. Trevor Long, GM at The Rimrock Purchasing decisions Resort Hotel in Banff. “We’re consid- are also viewed in light ered a luxury hotel, so our amenities of the company’s leader- have to reflect that.” Recently, the team ship in sustainability at the independent property began and green practices, he sourcing a line of Paul Mitchell products adds. “The products exclusively designed for the hotel we choose are almost sector. “It’s the perfect fit because it’s a all organic and as mild high-end product that isn’t accessible as possible. We stay to everyone in the retail world except away from colours and salons,” Long explains. stabilizers such as gels.” The Tara Smith line of bathroom products is sulfate-free and vegan The Rimrock has gone through sever- Another key area of al product changes over the years, Long focus is how the bottles are produced. “Aesthetic products have very rigid rules adds. “Often a decision can be based “We ended up going with a special kind around production and distribution, on changes in container design, price of plastic that has bio additives to help and shipping costs can be high. In some or availability.” Beyond the brand, the the material compost faster than regular cases, imported products can be held team considers whether containers open PVC plastics.” up for months,” Shahab says. To that and dispense product easily. “These may The latest selection for Fairmont is a end, the team has commissioned several seem like simple things, but they do proprietary blend produced by Le Labo manufacturers to produce the Le Labo come into play.” Fragrances, a New York-based perfume line locally. “Right now our Burlington, Bath amenities must meet strin- house known for its collection of hand- [Ont.] provider serves our North Ameri- gent environmental guidelines, so in made perfumes and home scents only can market; while our manufacturing addition to featuring ginger grown on a available in a limited number of stores base for Europe is in Holland. We also solar-powered farm in Hawaii, the Paul around the world. manufacture in Malaysia, China and Mitchell Awapuhi Wild Ginger line is The proprietary fragrance is a key Egypt. Throughout manufacturing sites, 100-per-cent sulfate-free and packaged selling point, Shahab says. “You can buy we do everything we can to ensure they in 100-per-cent recyclable containers. Le Labo from a retail shop, but we had are producing items according to the Le When it comes to sourcing a brand, them develop a fragrance called Rose Labo quality standards,” he adds. the decision-making process is never 31 that would differentiate us in the In the true spirit of environmental taken lightly. Fairmont Hotels & market. Also, having a known brand is leadership, Fairmont also works with Resorts’ most recent amenity switch- a way to show value to our guests.” global partners to recycle leftover over took more than a year of research A significant challenge when sourcing shampoos and soaps for distribution and focus groups to ensure the products products is dealing with the distribution to charitable organizations. “We have would meet guest expectations, says and licensing requirements, which can special programs for sending liquids in Mubashar Shahab, executive director create significant challenges for inter- bulk or melting soaps to make new bars and head of Global Procurement for national companies such as Fairmont. that can be sold into local markets in Africa,” Shahab says. Other hotel companies, such as A proprietary fragrance from Le Labo Starwood Hotels & Resorts, must is offered at Fairmont properties ensure bathroom amenities meet the brands’ distinct demographics. “When it comes to choosing our shampoos, condi- tioners and hand lotions, we handle it on a case-by-case basis to ensure each product is representative of each brand,” says Paige Francis, VP of Global Brand Management for Starwood’s Specialty Select Brands, who says product viscos- ity, fragrance and overall quality are key considerations. At Aloft, Element and Four Points by Sheraton, plastic bottles are replaced by dispensers built into showers. “A lot of research went into making this decision and, really, the big

12 MARCH/APRIL 2016 HOTELIER hoteliermagazine.com THE 2016 BUYER’S GUIDE

WHAT OPERATORS WANT question was, are guests open to using Long advises. “There can be significant Like every other aspect of the hotel a dispenser for their bath products? costs when it comes to amenities, so you industry, amenities have gone through Through trials, we found that they’re have to consider that when you budget. a host of changes to meet market very amenable to it — particularly If a certain item is not being consumed, demands and economies, says John guests of Element, who are passionate you may choose to eliminate it or switch Hunter, president of Hunter Amenities about the planet and staying sustainable to another product. That’s why every International in Burlington, Ont. on the road.” year we review feedback on our products. “Amenities serve as a great differentiator Once an amenities program is in Sure, there’s a cost to having a premium for hotel operations,” he says. For more place, operators should be reviewing product, but guests are paying a premium than 30 years, his company has been it on an ongoing basis, The Rimrock’s so amenities should be a part of that.” u producing licensed brand products for hotel and spa customers in Canada and internationally such as Fairmont and Starwood, among others. Below are some of Hunter’s thoughts on amenities program trends:

MATCHING BRANDS TO DEMO- GRAPHICS: “In recent years, hotels at all levels are focused on brand-matching with guest demographics and shopping preferences. They want unique amenities that reflect the DNA of their hotel brand.” Each program tends to be run internally, he says.

NO MORE IN-HOUSE BRANDING: “It’s all about retail branding today. That’s because people have confidence that certain brands offer quality. It’s something they can understand, enjoy and buy for themselves.”

QUALITY COUNTS: Whether it’s a limited-service or luxury hotel, quality products are the order of the day. “The only issue for a lower-budget program is they might be smaller-sized bottles; they can deliver a strong brand experience while saving costs.”

FUNCTIONAL PACKAGING: Hoteliers spend a great deal of time on ease of use, seeking out bottles with well-func- tioning dispensing caps and easily pliable containers. “Every time we develop a new program with a hotel, a prime con- sideration is how easy it is to get product out of the bottles.”

ENVIRONMENTALLY SOUND CHOICES: Recycled plastic packaging is a must-have for many operations. “Part of our social responsibility is to make products as green as we can.”

PROGRAMS THAT CAN STAND THE TEST OF TIME: Typically operators look for a three- to four-year cycle for their amenity choices.

hoteliermagazine.com MARCH/APRIL 2016 HOTELIER 13

THE 2016 BUYER’S GUIDE CATEGORIES Minibars Great Grabz Design Emporium Flexo Products Ltd. Bartech Technology & Design Grohe Canada Inc. George Courey Inc. Dometic Jalco JostCo Textiles International LOC International Inc. Kohler Majestic International AMENITIES Mansfield Plumbing Products LLC Marina Textiles Inc. Bathrobe MicroFridge/Danby MGS Roberta Uniforms & Textile George Courey Inc. Other Speakman Standard Textile Company Inc. Majestic International Canadian Hotel Supply Symmons Industries Inc. Sysco Guest Supply Canada Inc. Marina Textiles Inc. Hotel Metro THG U.S.A. Trilium Textiles Inc. Toto U.S.A. Inc. True North Hospitality Candles Jagorb International Ltd. MicroFridge/Danby Villeroy & Boch Malaspina Soap Factory Inc. Pet on Vacation BEDS & BEDDING Mega-Lab Foodservice SOCAN Mirrors Bed Frames Neo-Image Candlelight Ltd. Tag Umbrella, division of Tag Products Bethel International Bum Contract Indoor & Outdoor Furniture Electric Mirror Hypnos Canada/Araam Inc. Chocolates & Confectionary Soap, Shampoo & Dispensers Hospitality Needs Inc. Hsquared Canada Products Dispenser Amenities Inc. JustSteph Sales Inc. King Koil Sleep Products David Roberts Food Ecolab Kartners Bathroom Accessories Leda Furniture Maximillien & Company Flexo Products Ltd. (The) Last Touch Meubles Saint Damase Nestlé Professional Hunter Amenities International PI Fine Art Restwell Sleep Products Seura Inc. Serta Mattress Company Clocks JRS Amenities Ltd. Malaspina Soap Factory Inc. Simmons Canada Inc. Hotel Technologies SCA Tork Plumbing Tempur Sealy International Sunbeam Hospitality/Jarden Corp. Swisssol Inc. Creative Body Care ACO Systems (Canadian Division) BrassCraft Vandervitt Inc. Hairdryers Sysco Guest Supply Canada Inc. True North Hospitality Cifial U.S.A. Andis Company Unisource, a Veritiv Company Grohe Canada Inc. Beds - Roll-away/Sofa Hotelevision Canada Ltd. Hansgrohe U.S.A. Nationwide Hotel Supply Inc. Sunbeam Hospitality/Jarden Corp. Waste Baskets Jalco Restwell Sleep Products Mansfield Plumbing Products LLC Serta Mattress Company Hardware for Guestrooms JRS Amenities Ltd. Waste Not Basket Speakman Simmons Canada Inc. Netversity Solutions THG U.S.A. Syscan-Id BATHROOM Zurn Industries Ltd. Blankets & Comforters Bathroom Accessories George Courey Inc. Ice Buckets American Standard Company Shower Heads & Faucets GIII Ltd Browne Foodservice Mr. Grab Bar Inc. Bridgewater International Marina Textiles Inc. Lancaster Colony Commercial Products Cifial U.S.A. Northern Feather Canada Universal Marketing Ltd. Bathroom Dispensers Delta Faucet/Masco Canada Stamina Fibre Hansgrohe U.S.A. Superior Quilting Ltd. In-room Coffee & Tea Cascades Tissue Group Dispenser Amenities Inc. Opella LLC United Feather & Down Browne Foodservice Ecolab Speakman Georgia-Pacific Professional Georgia-Pacific Professional T&S Brass and Bronze Cribs JustSteph Sales Inc. SCA Tork Foundations Worldwide Inc. Kienna Coffee Roasters Swisssol Inc. Creative Body Care Tissues & Paper Products Molly Magee Kraft Foodservice Cascades Tissue Group Mother Parkers Tea & Coffee Inc. Bathroom Fixtures Georgia-Pacific Professional Duvets Muldoon’s Own Hand Roasted Coffee ACO Systems Kimberly-Clark Inc. Eden Textile Nestlé Professional American Standard Company Kruger Products L.P. George Courey Inc. Starbucks Coffee Canada Andis Company SCA Tork Northern Feather Canada Unisource, a Veritiv Company Bath Fitter Unisource, a Veritiv Company Restwell Sleep Products Van Houtte (GMCR Canada Holding Inc.) BrassCraft Rocky Mountain Down and Feather Towels Superior Quilting Ltd. Irons Delta Faucet/Masco Canada Eggrock by Oldcastle Modular 4M Trading Company World Wide Iozza Ltd. Sunbeam Hospitality/Jarden Corp. Firma Bath Furniture Eden Textile hoteliermagazine.com MARCH/APRIL 2016 HOTELIER 15 THE 2016 BUYER’S GUIDE

Linens Electrical Devices Redmond/Williams Diversey Care 4M Trading Company Legrand Water Matrix East Coast Laundry Systems Alsco Linen Canada Ecolab Caber Sure Fit Ltd. Electrical Equipment EQUIPMENT & SUPPLIES Haddon Equipment & Supplies Canadian Down & Feather Company Inc. Legrand Appliances Hobart Food Equipment Group Canada Canadian Hotel Supply BHG (Brick Hospitality Group) Miele Ltd. Eden Textile Electricity & Natural Gas Suppliers Swissh Commercial Equipment Fabric Innovations Direct Energy ATMs George Courey Inc. Enbridge Gas DirectCash Payments Inc. Dispensers - Beverage GIII Ltd Energyshop.com Hospitality Needs Inc. Browne Foodservice JostCo Textiles International Union Gas Ltd. Bunn-O-Matic Corp. of Canada Lieberman Tranchemontagne Inc. Badges, Tags & Identification Danamark WaterCare Marina Textiles Inc. Energy Management Hospitality Needs Inc. Follett Corp. Northern Feather Canada AJM Solutions Group Inc. Imprint Plus Morton-Parker Ltd. Protect-A-Bed Dimplex North America Ketchum Manufacturing Inc. Supramatic Inc. Rocky Mountain Down and Feather Eco2max Inc. Picture This On Granite Western Refrigeration Standard Textile Company Inc. Enercare Commerical Services & Beverage Equipment Superior Quilting Ltd. Energex Inc. Banquet & Catering Equipment Trilium Textiles Inc. Gordon R. Williams Corp. Ca. Portable Dance Floor Co. Equipment Repairs & Installation Unisource, a Veritiv Company Intello Technologies Inc. Chesher Equipment Ltd. Schindler Elevator Corp. Winsham Fabrik Canada Ltd. Islandaire GBS Foodservice Equipment Inc. West Coast FoodPak Systems Ltd. Master Group Hospitality Needs Inc. Mattresses MicroFridge/Danby Rabco Foodservice Ltd. Exercise Equipment Foundations Worldwide Inc. Onity Tomlinson Industries Advantage Fitness Sales Inc. Hypnos Canada/Araam Inc. Union Gas Ltd. Vandervitt Inc. Hotel Fitness King Koil Sleep Products Keystone Fitness Restwell Sleep Products Fans Bar Equipment & Supplies/Services Life Fitness Serta Mattress Company Gordon R. Williams Corp. American Metalcraft Inc. PPL Aquatic Fitness & Spa Group Inc. Simmons Canada Inc. Beer Gas Systems Tempur Sealy International Heating Blakeslee Foodservice Equipment Inc. Food Processors & Blenders (Canadian Division) AJM Solutions Group Inc. Browne Foodservice Blakeslee Foodservice Equipment Inc. Therapedic Sleepking Crown Design Belimo Aircontrols Inc. Ca. Portable Dance Floor Co. Bravo Coffee Group Calcana Industries Ltd. Dispense-Rite Cuisinart Canada Pillows Dimplex North America Faema Canada Robot Coupe U.S.A. Inc. Caber Sure Fit Ltd. Eco2max Inc. Forbes Industries Canadian Down & Feather Company Inc. Enercare Commerical Services Georgia-Pacific Professional Fryers & Accessories Eden Textile Goodman Air Conditioning & Heating Great Grabz Design Emporium Alto-Shaam Canada George Courey Inc. Gordon R. Williams Corp. Haddon Equipment & Supplies Browne Foodservice Marina Textiles Inc. LG Electronics Canada Inc. Long Range Systems Inc. Crown Verity Inc. Northern Feather Canada Modern Niagara HVAC Services Minibar Systems Hatco Corp. Protect-A-Bed NRG Equipment Inc. Scotsman Ice Systems Kendale Products Ltd. Restwell Sleep Products Redmond/Williams SOCAN Perfect Fry LLC Stamina Fibre Taco Canada Sunkist Foodservice Equipment Pitco Frialator Inc. Superior Quilting Ltd. Swissh Commercial Equipment TFI Food Equipment Solutions United Feather & Down Lighting Systems Vertex China Winsham Fabrik Canada Ltd. HD Supply Zuccarini Importing Co. Ltd. Ice Machines & Ice Makers LightGuard Distex M&M Inc. ENERGY Mega-Lab Foodservice Brochure/Menu Holders Follett Corp. Air Cleaners Panasonic Canada Inc. Hospitality Needs Inc. Manco Distributors Inc. LG Electronics Canada Inc. Philips Day-Brite Ketchum Manufacturing Inc. Manitowoc Foodservice/Garland Canada WAC Lighting Permul Ltd. Air Conditioning Bulletin Boards/Signage Scotsman Ice Systems AJM Solutions Group Inc. Service & Maintenance Chief Mfg. Western Refrigeration Belimo Aircontrols Inc. Enercare Commerical Services Gridcast Media & Beverage Equipment Eco2max Inc. FirstOnSite Intello Technologies Inc. Enercare Commerical Services Gordon R. Williams Corp. Postime Inc. Kitchen Equipment Goodman Air Conditioning & Heating Modern Niagara HVAC Services Visual Planning Corp. Canada Cutlery Inc. Gordon R. Williams Corp. Cuisinart Canada Islandaire Ventilation Business Forms Demaine & Collis Group Master Group Gordon R. Williams Corp. A.D.S. Publishing Inc. Ridalco Industries Inc. NRG Equipment Inc. Halton Indoor Climate Systems Ltd. Allcard Ltd. Tarrison Products Ltd. Redmond/Williams Panasonic Canada Inc. NEBS Business Products Waterford Wedgewood & Royal Taco Canada Redmond/Williams Doulton Canada Spring Air Systems Inc. Carts Air Purification Taco Canada Crown Custom Metal Spinning Inc. Menus & Accessories Halton Indoor Climate Systems Ltd. Forbes Industries Browne Foodservice Humanscale Corp. Water Conservation & Treatment Lockwood Manufacturing Inc. Imprint Plus Danamark WaterCare Mul-T-Mat & Supply Co. Control Systems Ecolab Rubbermaid Commercial Products Canada Ovens & Microwaves Delta Controls Inc. Enbridge Gas Vandervitt Inc. Alto-Shaam Canada Dimplex North America Enercare Commerical Services Amana Commercial/Celco Gordon R. Williams Corp. Goslyn Environmental Systems Dishwashers & Warewashing Foodservice Equipment Inc. NRG Equipment Inc. HD Supply Equipment Amana Inc. Nestlé Waters Canada Cambro Manufacturing Co. (The) Broaster Company Champion Moyer Diebel Cookshack Inc.

16 MARCH/APRIL 2016 HOTELIER hoteliermagazine.com THE 2016 BUYER’S GUIDE

Garland Commercial Ranges Regal Ware Inc. FOOD & BEVERAGE PRODUCTS Bunn-O-Matic Corp. of Canada Globe Food Equipment Co. Spring U.S.A. Appetizers Club Coffee Company Inc. Kendale Products Ltd. Tomlinson Industries Aliments ED Foods Faema Canada MicroFridge/Danby Traex, a Libbey Foodservice Company Cavendish Farms Gerhards Importers Canada Montague Company Trudeau Corp. Janes Family Food Ltd. McCullagh Coffee (Food Service) Rabco Foodservice Ltd. West Coast FoodPak Systems Ltd. McCain Foods (Canada) Nestlé Professional Rational Canada Nestlé Professional Mother Parkers Tea & Coffee Inc. Star Manufacturing International Inc. Spa Supplies & Services Phillips Foods Inc. Muldoon’s Own Hand Roasted Coffee Vulcan Hunter Amenities International Ltd. Second Cup Ltd. HydroTher Commercial Hot Tubs Baked Goods & Supplies Starbucks Coffee Canada Ranges, Broilers & Rotisseries Life Fitness Bunge Canada Van Houtte (GMCR Canada Holding Inc.) Crown Verity Inc. Lowry School for Pool & Spa Chemistry Canada Bread Company Ltd. Distex M&M Inc. PPL Aquatic Fitness & Spa Group Inc. Dufflet Pastries Condiments Garland Commercial Ranges Revive Hot Towel Company Gourmet Baker Aliments ED Foods GBS Foodservice Equipment Inc. SteamSuite McCall’s Bunge Canada Montague Company Superior Pool Spa & Leisure McCormick Canada French’s Foodservice – Reckitt Benckiser MVP Group Corp. Swimeeze Swimwear by Stanleykem Inc. Nestlé Professional (Canada) Inc. Permul Ltd. Otis Spunkmeyer Inc. Heinz Canada Pitco Frialator Inc. Storage & Racking Rich Products Corp. Hospitality Needs Inc. Rabco Foodservice Ltd. Cambro Manufacturing Co. Weston Food Service McCormick Canada Rational Canada Dispense-Rite Nestlé Professional TFI Food Equipment Solutions Ecolab Beverages - Alcoholic Unilever Food Solutions Vulcan Protect-A-Bed Bacardi Canada Inc. Wing’s Food Products Vandervitt Inc. Beer Gas Systems Refrigeration & Freezers Canadian Iceberg Vodka Corp. Dairy Products Bartech Technology & Design Swimming Pools & Accessories Colio Estate Wines Inc. Aliments ED Foods Cres Cor Hayward Pool Products Fine Wine Accessories Arla Foods Canada Inc. Dometic Hotel Waterparks Henry of Pelham Wines Burnbrae Farms Habco HydroTher Commercial Hot Tubs Hobbs & Co. Wine Merchants Inc. Chapman’s Ice Cream Ltd. Hobart Food Equipment Group Canada Lowry School for Pool & Spa Chemistry MicroFridge/Danby Dairy Farmers of Ontario Igloo Refrigeration Ltd. Master Pools by Dominion Gunite Peller Estates Danone Inc. LOC International Inc. Calgary Ltd. Gay Lea Foods Manco Distributors Inc. New Perspective Pools Beverages - Non-Alcoholic Gordon Food Service (GFS) Manitowoc Foodservice/Garland Canada Superior Pool Spa & Leisure B.B.C. Sales & Service Ltd. Hospitality Needs Inc. MicroFridge/Danby Swimeeze Swimwear by Stanleykem Inc. Boyds Coffee Company Ivanhoe Cheese Inc. MVP Group Corp. Vandervitt Inc. Brazilian Canadian Coffee Co. Ltd. Parmalat Canada Tarrison Products Ltd. Brewmatic Company Saputo Vandervitt Inc. Uniforms & Protective Apparel Canada Pure Water Company Ltd. Stirling Creamery Ltd. Victory Refrigeration Alsco Linen Canada Canterbury Coffee Corp. Western Refrigeration Ansell Canada Club Coffee Company Inc. Ethnic Foods & Specialty & Beverage Equipment Blackwood Career Apparel + Essentials Dairy Farmers of Ontario Aliments ED Foods Canadian Linen & Uniform Service Eska Bonduelle North America Inc. Repairs, Maintenance & Restoration Chef Revival Inc. Evian Natural Spring Water Burke Corporation FirstOnSite Chef Works Gerhards Importers Canada Campbell’s Foodservice Chef’s Hat Inc. Globe Coffee Co. Inc. Canola Info Safety Products Cintas Canada Kienna Coffee Roasters ConAgra Foods Canada Inc. Ecolab CMI Uniforms McCullagh Coffee (Food Service) Cookshack Inc. Hospitality Needs Inc. Imagewear by Marks Work Wearhouse MicroFridge/Danby Dainty Foods Imprint Plus Natural Fruit Canada Derlea Brand Foods Inc. Sanitation Equipment & Supplies Roberta Uniforms & Textile Naya Dr. Oetker Canada Ltd. Champion Moyer Diebel Ronco Ocean Spray International Dufflet Pastries Diversey Care Shoes for Crews Orchid Island Juice Company French’s Foodservice - Reckitt Benckiser Ecolab Sika Footwear/Ecolad Corp. Parmalat Canada (Canada) Inc. Georgia-Pacific Professional Town & Country Uniforms Inc. Pepsi-QTG Canada Inc. Frito Lay Canada Hospitality Needs Inc. (The) Pop Shoppe Gay Lea Foods Kärcher Canada Inc. Wall & Ceiling TV Brackets Sun Pac Foods Ltd. Greaves Jams & Marmalades Professional Sanitation & Packaging CES Distribution Heinz Canada Rubbermaid Commercial Products Canada Rocelco Inc. A/V Mounting Solutions Bottled Water Horizon Milling G.P. Sealed Air Diversey Care Eska Hormel Foods Corp. TrainCan Inc. Warming & Holding Equipment Nestlé Waters Canada Italpasta Ltd. (The) Broaster Company Pepsi-QTG Canada Inc. JFC International Inc. Smallwares & Cookware Chesher Equipment Ltd. Kellogg Canada Inc. American Metalcraft Inc. Cres Cor Breakfast Foods Lamb Weston Canada Browne Foodservice Hanson Brass Aliments ED Foods Lilydale Inc. Canada Cutlery Inc. Hatco Corp. Burnbrae Farms Lindt & Sprüngli (Canada) Inc. Crown Custom Metal Spinning Inc. Mega-Lab Foodservice EggSolutions Inc. Magic Seasoning Blends Danesco Inc. Prince Castle LLC Gourmet Baker McCain Foods (Canada) FoodPack Inc. Rabco Foodservice Ltd. Quality Meats McCall’s Globe Food Equipment Co. Spring U.S.A. Natural Fruit Canada Johnson-Rose Inc. Star Manufacturing International Inc. Coffee & Tea Nestlé Professional KGB Marketing Inc. Vandervitt Inc. B.B.C. Sales & Service Ltd. Ocean Spray International Lockwood Manufacturing Inc. Boyds Coffee Company Otis Spunkmeyer Inc. Nella Cutlery Toronto Bravo Coffee Group Phillips Foods Inc. PanSaver Brazilian Canadian Coffee Co. Ltd. Pinnacle Foods Prince Castle LLC Brewmatic Company Reckitt Benckiser Canada Inc. hoteliermagazine.com MARCH/APRIL 2016 HOTELIER 17 THE 2016 BUYER’S GUIDE

Reuven International Durkan Lamps Ecolab Rich Products Corp. Healthier Choice Bethel International GDI Services (Canada) LP Richardson Oilseed Ltd. Interface Canada Inc. Dolan Hospitality Georgia-Pacific Professional San Benito Foods (Neil Jones Lexmark Carpet Mills Inc. Gen-Lite Industries Kärcher Canada Inc. Food Company) Milliken & Company Studio Italia Design Sealed Air Diversey Care Sara Lee Foodservice Ltd. Peerless Hospitality Sea Watch International Ltd. Phoenix Floor & Wall Products Inc. Lighting (Decor) Deodorizers Select Food Products Ltd. Torlys Inc. Calcana Industries Ltd. Ecolab Stanislaus Food Products Co. Trottco Ltd. Sales Agency Dolan Hospitality Orkin PCO Services Stirling Creamery Ltd. Gen-Lite Industries Procter & Gamble Professional Sun Rich Fresh Foods Inc. Case Goods Humanscale Corp. Unilever Food Solutions Advance Hotel Liquidators (The) Last Touch Disinfectants Weston Food Service BHG (Brick Hospitality Group) LightGuard Diversey Care Whyte’s Food Corp BSG Inc. Lunera Lighting Inc. Ecolab Wing’s Food Products Buhler Furniture Mega-Lab Foodservice Intersteam Technologies Wong Wing (McCain Foods Ltd.) Casemills Ltd. Philips Day-Brite Pak-It Green Cleaning Solutions CPNA (Contract Partners of Postime Inc. Procter & Gamble Professional Fish & Seafood North America) Studio Italia Design Aliments ED Foods Dalfen Sales Agency Inc. WAC Lighting Dryers Aqua Star Dimplex North America Alberta Laundry Systems Ltd. Export Packers Company Ltd. Fleetwood Fine Furniture Outdoor Furniture Automated Laundry Systems FG Inc. High Liner Foods Inc. Fusion Woodworks Inc. Bum Contract Indoor & Outdoor Furniture Coinamatic Commercial Laundry Inc. Sea Watch International Ltd. Global Furniture Group Hauser Industries Continental Girbau Inc. Hospitality Designs Hsquared Canada East Coast Laundry Systems Meats JSP Industries Inc. Kara Furniture Management Ltd. Girbau Industrial Aliments ED Foods Kimball Hospitality Rodo Industries Inc. Haddon Equipment & Supplies (The) Bruss Company Koregroup Inc. Vandervitt Inc. Harco Co. Ltd. Burke Corporation Leda Furniture Ipso (Commercial Coin Laundry) Cardinal Meat Specialists Ltd. Meubles Saint Damase Sofas K-Bro Linen Systems Gordon Food Service (GFS) Milliken & Company Advance Hotel Liquidators Maytag Commercial Laundry Janes Family Foods Ltd. ProffDesign Hotel Furniture C.C. Leathers Inc. Milnor Laundry Systems Macgregor’s Meat & Seafood Ltd. (The) Refinishing Touch Dalfen Sales Agency Inc. Ontario Laundry Systems Inc. Maple Leaf Foodservice Shorewood Furniture Dezmo Furniture Sparkle Solutions Piller’s Fine Foods Hospitality Designs UniMac (Commercial Laundry Equipment) Quality Meats Chairs Jaymar TMF Foods Bum Contract Indoor & Outdoor Furniture JSP Industries Inc. Folding Equipment Contract Supply Corp. Ltd. LCE Interiors Alberta Laundry Systems Ltd. Poultry Davidson Furniture Specialties Ltd. Liinz Continental Girbau Inc. Aliments ED Foods Dinec Division of BDM + Furniture Inc. Stylus Sofas Inc. East Coast Laundry Systems Janes Family Foods Ltd. Dor-Val Manufacturing Therapedic Sleepking Crown Design Girbau Industrial Macgregor’s Meat & Seafood Ltd. Global Furniture Group Vandervitt Inc. Harco Co. Ltd. Reuven International Grosfillex Humanscale Corp. Tables Housekeeping Equipment Produce ISA International Inc. Dor-Val Manufacturing Bum Contract Indoor & Outdoor Furniture Bonduelle North America Inc. Jamco Chairs (The Table and Chair People) Level It Inc. (Table Bases for Uneven Floors) Ecolab Derlea Brand Foods Inc. Jaymar Vandervitt Inc. GDI Services (Canada) LP Kimball Hospitality Kärcher Canada Inc. Snack Foods MIDI Division of BDM + Furniture Inc. Wall Coverings Protect-A-Bed Aliments ED Foods Nationwide Hotel Supply Inc. Crown Wallpaper & Fabrics Cavendish Farms Noram Interiors Levey Industries Inc. Ironing Equipment Chapman’s Ice Cream Ltd. Oggi Design Inc. Odyssey Wallcoverings Alberta Laundry Systems Ltd. ConAgra Foods Canada Inc. ProffDesign Hotel Furniture Phoenix Floor & Wall Products Inc. Continental Girbau Inc. Danone Inc. Schoolhouse Products Inc. WallDecor 3D East Coast Laundry Systems Frito Lay Canada Sita Importing & Manufacturing Inc. Girbau Industrial Greaves Jams & Marmalades Southern Aluminum Window Coverings Harco Co. Ltd. Kraft Foodservice Stylus Sofas Inc. Credible Upholstery Ltd. LOC International Inc. Vandervitt Inc. Eden Textile Pest & Odour Control Maximillien & Company Fabric Innovations Abell Pest Control Inc. Coat Racks Hunter Douglas Canada Ecolab FURNISHINGS & DECOR Eddie’s Hang-Up Display Ltd. Superior Quilting Ltd. FirstOnSite Banquet Tables/Chairs World Wide Iozza Ltd. Intersteam Technologies Bum Contract Indoor & Outdoor Furniture Dance Floors Orkin PCO Services Global Furniture Group Bum Contract Indoor & Outdoor Furniture LAUNDRY & CLEANING PRODUCTS Protect-A-Bed Hsquared Canada Ca. Portable Dance Floor Co. Baskets & Mops Purity Pest Control Level It Inc. (Table Bases for Uneven Floors) Sico America Inc. Ecolab National Event Supply Vandervitt Inc. Towels & Wipes Rodo Industries Inc. Chemicals Georgia-Pacific Professional Sico America Inc. Desks Diversey Care Revive Hot Towel Company Vandervitt Inc. BSG Inc. Ecolab SCA Tork Humanscale Corp. Haddon Equipment & Supplies Carpets & Flooring Schoolhouse Products Inc. Pak-It Green Cleaning Solutions Vacuum Cleaners Altro Safety Flooring Vandervitt Inc. Procter & Gamble Professional Advance Aqua Hospitality Carpets Cvtel Holdings Inc. Ca. Portable Dance Floor Co. Garbage Cans Cleaning Supplies Diversey Care DeFehr Furniture Witt Industries Diversey Care

18 MARCH/APRIL 2016 HOTELIER hoteliermagazine.com

THE 2016 BUYER’S GUIDE

Kärcher Canada Inc. Architecture & Design GCB Inside First Aid & CPR Training Oreck Corp. II By IV Design GDI Services (Canada) LP Active Canadian Emergency Training Inc. ACI Wright Architects Inc. Global Hospitality Search Consultants Ltd. Washers API Development Consultants Inc. Grant Thornton Graphics & Design Alberta Laundry Systems Ltd. BBA Design Consultants Inc. GUPM Construction Managers Plan A PR & Marketing Inc. Automated Laundry Systems FG Inc. BLT Construction Services Inc. Hager and Associates Inc. Coinamatic Commercial Laundry Inc. Box Interior Design Inc. HLT Advisory Inc. Hiring, Recruitment & Retention Continental Girbau Inc. Cardoza Designers & Builders Corp. HOK Designs GDI Services (Canada) LP East Coast Laundry Systems Chamberlain Architect Services Ltd. Horwath HTL - Montreal Haddon Equipment & Supplies D.Zign Interior Planning & Project Horwath HTL - Toronto Insurance Services K-Bro Linen Systems Management Inc. Houston Construction Ltd. (HCL Group) (The) CG&B Group, part of Arthur J. Sparkle Solutions DCL Group of Companies HVS - Toronto Gallagher Canada Ltd. UniMac (Commercial Laundry Equipment) Dessco Countertops HVS - Vancouver Group Lockhart Inc. Dimplex North America Innsource Solutions Inc. SAFETY & SECURITY Fusion Creative InnVentures Hospitality Corp. Laundry & Linen Services Alarms GCB Inside Kara Furniture Management Ltd. Airtrona Ozone Laundry Systems Hospitality Needs Inc. GUPM Construction Managers Larry Mckenzie Realty Executives Elite Automated Laundry Systems FG Inc. Salto Systems Inc. Hager and Associates Inc. Mac Interior Design Inc. Canadian Linen & Uniform Service HOK Designs Noraxx Inspections Inc. Careful Consulting Services (Laundry Key Cards & Locks Houston Construction Ltd. (HCL Group) Number Ten Architectural Group & Dry Cleaning) AJM Solutions Group Inc. JLL Hotels & Hospitality Group PAG Hospitality Cintas Canada Allcard Ltd. (The) Last Touch (The) Personnel Department Coinamatic Commercial Laundry Inc. Assa Abloy Hospitality Moncur Design Associates PKF Consulting Inc. GDI Services (Canada) LP Beline Number Ten Architectural Group Renée Bates Designs HLS Linen Services Gordon R. Williams Corp. Penalta Group Ltd. RGA Hotel Asset Management Jani-King Canada Hospitality Divison Kaba Lodging Systems Renée Bates Designs RIBA Corp. K-Bro Linen Systems LOC International Inc. Ridalco Industries Inc. Rising Tide Consultants Ltd. Ozomate, the Ozone Company Onity Royal Design Inc. Signature Canada Inc. Sparkle Solutions Safemark Systems SSDG Interiors Inc. Smart Serve Ontario Salto Systems Inc. Stahle Construction Inc. SSDG Interiors Inc. Lawyers Select Hospitality Systems Urban Innovations Stahle Construction Inc. Cassels Brock Lawyers USFI Marketing Communications WallDecor 3D STEM Consulting & Marketing Inc. Yabu Pushelberg Surety Food Safety Group Management Companies Money-handling Equipment Syer Hospitality Group Inc. Atlific Hotels CashTech Currency Products Inc. Cleaning Services Urban Innovations Crescent Hotels & Resorts Chase Paymentech Solutions BTS Building Cleaning Services Vancouver WeTrainHotels.com Dominion Grand Hotel Group Inc. Cummins-Allison ULC GDI Services (Canada) LP Yabu Pushelberg Noraxx Inspections Inc. Jani-King Canada Hospitality Divison O’Neill Hotels & Resorts Occupancy Sensors Credit Cards & Processing RGA Hotel Asset Management Gordon R. Williams Corp. Construction & Renovation American Express Signature Canada Inc. API Development Consultants Inc. DirectCash Payments Inc. Sodexo Safes & Vaults & BLT Construction Services Inc. Visa Canada Vantage Hospitality Group, Inc. Safety-deposit Boxes GUPM Construction Managers AJM Solutions Group Inc. Houston Construction Ltd. (HCL Group) Employee Benefits & Compensation Marketing & Market Research Kaba Lodging Systems Stahle Construction Inc. (The) CG&B Group, part of Arthur J. A Couple of Chicks E-Marketing LOC International Inc. Gallagher Canada Ltd. Big Picture Conferences Safemark Systems Consultants Group Lockhart Inc. Bochsler Creative Solutions - Commercial Select Hospitality Systems II By IV Design and Product Photography A Couple of Chicks E-Marketing Environmental Services Brand Culture Marketing and Promotions Surveillance Equipment A.D.S. Publishing Inc. Allercom Allergy Consulting Inc. Colliers International Hotels Matrix Integrated Solutions Ltd. Above The Line Solutions Eco Crown Hospitality Digital Alchemy Panasonic Canada Inc. ACI Wright Architects Inc. Flip.to Sound Products Agilysys Inc. Executive Search Firms & Staffing Fusion Creative Allercom Allergy Consulting Inc. Global Hospitality Search Consultants Ltd. Hotelier magazine SERVICES American Express JRoss Recruiters Interface Marketing Group Inc. Accounting Services & Equipment API Development Consultants Inc. Lecours Wolfson Karstan Communications Inc. BAASS Business Solutions Inc. BAASS Business Solutions Inc. Mellors Exceptional Hospitality Signature Canada Inc. Grant Thornton Bayah Hospitality Services Recruitment Services USFI Marketing Communications BBA Design Consultants Inc. (The) Personnel Department VFM Leonardo Inc. Advertising & Sales Promotion BLT Construction Services Inc. Renard International Hospitality Bochsler Creative Solutions - Commercial Box Interior Design Inc. Search Consultants Memberships and Product Photography Cardoza Designers & Builders Corp. Hospitality Financial & Technology Brand Culture Marketing and Promotions Careful Consulting Services (Laundry & Financial & Leasing Professionals (HFTP) Flip.to Dry Cleaning) Business Development Bank of Canada Hotelier Magazine CASAL Investments Inc. CBRE Hotels Mortgage Brokers iBrand Print CBRE Hotels (The) CG&B Group, part of Arthur J. CBRE Hotels Imprint Plus Chamberlain Architect Services Ltd. Gallagher Canada Ltd. Colliers International Hotels Interface Marketing Group Inc. Colliers International Hotels Citibank Canada JLL Hotels & Hospitality Group Karstan Communications Inc. Condo In A Box Clifton Blake Quadrant Marketing Ltd. D.Zign Interior Planning & Project GE Canada Parking Services SSP Group Inc. (Stir Sticks & Picks Management Inc. HSBC Canada Impark International Inc.) DCL Group of Companies RBC Royal Bank ParkSmart Inc. Tag Umbrella, division of Tag Products Diversey Care Tyne Hospitality Services Ltd. Precise ParkLink Inc. VFM Leonardo Inc. Dominion Grand Hotel Group Inc. Vinci Park Virtual Visit Presentations Inc. Eco Crown Hospitality

20 MARCH/APRIL 2016 HOTELIER hoteliermagazine.com THE 2016 BUYER’S GUIDE

Promotional Products & Printing Larry Mckenzie Realty Executives Elite TABLETOP Waterford Wedgewood & Royal Ads Publishing Paramount Lodging Advisors China Doulton Canada Biz Tool Shop Re/max Browne Foodservice World Tableware, a Libbey iBrand Print Cascadia Tableware Foodservice Company Icon Digital Productions Sales & Appraisals (Hotels) Demaine & Collis Group NEBS Business Products CBRE Hotels Dudson Canada Inc. Glassware Syscan-Id Colliers International Hotels G.E.T. Enterprises LLC Browne Foodservice Cushman & Wakefield Ltd. Globe Hotelware Agency Campus Products Inc. Property-management Services Horwath HTL - Montreal (The) Hall China Company Danesco Inc. Digital Alchemy HVS - Vancouver Homer Laughlin China Co. Lancaster Colony Commercial Products DSC Hotel Systems Keller Williams Realty Centres Brokerage Noritake Canada Ltd. Libbey Glassware, a Libbey Elite Destination Homes Paramount Lodging Advisors Royal Doulton Hospitality Foodservice Company Smart Hotel Software Tyne Hospitality Services Ltd. Sirius Tabletop Corp. Tableware Solutions Ltd. Tableware Solutions Ltd. Trudeau Corp. Public Relations Firms Training Services Vertex China Waterford Wedgewood & Royal Plan A PR & Marketing Inc. Bayah Hospitality Services Villeroy & Boch Doulton Canada Hospitality Financial & Technology Waterford Wedgewood & Royal World Tableware, a Libbey Purchasing Programs Professionals (HFTP) Doulton Canada Foodservice Company Above The Line Solutions Oculus Hospitality Training & Business Condo In A Box Solutions Inc. Crystal Holloware CPNA (Contract Partners of North America) Signature Canada Inc. Browne Foodservice Browne Foodservice Koregroup Inc. Smart Serve Ontario (The) Last Touch G.E.T. Enterprises LLC Preferred Alliance Group Systems Ltd. Syer Hospitality Group Inc. Morton-Parker Ltd. Royal Design Inc. TrainCan Inc. Flatware Sodexo Workplace Safety & Prevention Services Browne Foodservice Napkins Cascadia Tableware Hamida Textiles Inc. Real-estate Services Waste Management Dudson Canada Inc. SCA Tork CASAL Investments Inc. GFL Environmental Corp. Globe Hotelware Agency CBRE Hotels - Waste Management Lamplough Cutlery Ltd. Placemats Colliers International Hotels Goslyn Environmental Systems Nella Cutlery Toronto C.C. Leathers Inc. Cushman & Wakefield Ltd. Sanimax Royal Doulton Hospitality Elite Destination Homes Turtle Island Recycling Sagetra Inc. (Sanelli Cutlery) Silverware HVS - Toronto Sirius Tabletop Corp. Browne Foodservice JLL Hotels & Hospitality Group Sagetra Inc. (Sanelli Cutlery) Keller Williams Realty Centres Brokerage

YOUR HOSPITALITY BUILDING PARTNER Thompson Toronto 416.755.2505 x22 Lobby Bar bltconstruction.com Toronto - Vancouver

Image: II by IV Design THE 2016 BUYER’S GUIDE

Tablecloths Kiosks (Self-serve Check-ins) Sound Systems Cvtel Holdings Inc. Hamida Textiles Inc. Ariane Systems North America Best Buy Canada Ltd. Cyberdon Global Connections Lieberman Tranchemontagne Inc. CES Distribution DataValet Movie, Video & Satellite DMX Canada Expert Systems Resources Inc. TECHNOLOGY & Programming Freeman Audio-Visual Frontrunner Network Systems COMMUNICATIONS LG Electronics Canada Inc. Instacomm Canada Inc. Gordon R. Williams Corp. Audio-visual Equipment Smoovie TV PC Music Intello Technologies Inc. CES Distribution Sirius XM Canada Liveport Chief Mfg. Point-of-Sale Systems Symphonex Netversity Solutions Freeman Audio-Visual Agilysys Inc. TOA Canada Corp. Point of Presence Technologies Inc. Gridcast Media Casio Canada Ltd. TSOC PSAV Presentation Services Icon Digital Productions Chase Paymentech Solutions PurePages LG Electronics Canada Inc. DataCandy Support and Service Rogers Communications Inc. Philips Hospitality DirectCash Payments Inc. Axxess Industries Inc. TSOC PSAV Presentation Services Hospitality Solutions International (HSI) Expert Systems Resources Inc. Williams Telecommunications Corp. Sirius XM Canada InnQuest Canada TOA Canada Corp. iTesso Enterprise Lodging System Telecommunications TSOC Maitre’D by Posera POS Allstream Inc. COMPANY Visual Planning Corp. Matrix Integrated Solutions Ltd. Ariane Systems North America DIRECTORY Moneris Solutions Axxess Industries Inc. Cash Registers Northwind Maestro PMS Bittel U.S.A. Inc. Casio Canada Ltd. Oracle Micros Systems Inc. Biz Tool Shop II By IV Design Moneris Solutions Profitek POS Solutions CES Distribution 77 Mowat Ave., Ste. 109 Smart Hotel Software Cetis Inc. Toronto, ON M6K 3E3 Central Reservation Systems Squirrel Systems Cyberdon Global Connections 416-531-2224 JTECH Communications, Inc. Visa Canada DataValet iibyiv.com Northwind Maestro PMS Visual Information Products Inc. Delta Controls Inc. Oracle Micros Systems Inc. Frontrunner Network Systems 4M Trading Company Smart Hotel Software Property-management Systems JTECH Communications, Inc. 5-2325 Hurontario St., Ste. 385 CES Distribution Liveport Mississauga, ON L5A 4K4 Cloud-based Solutions InnQuest Canada Meteor Telecommunications Phone Systems 905-566-1352 B4Checkin Online Booking System iTesso Enterprise Lodging System Mitel Network Solutions 4mtrading.ca DataCandy Northwind Maestro PMS Nova Communications FCS Computer Systems Oracle Micros Systems Inc. Panasonic Canada Inc. A Couple of Chicks E-Marketing Northwind Maestro PMS WebRezPro Property Management System Phone Suite 1150 Stavebank Rd., Ste. 100 Oracle Micros Systems Inc. Rogers Communications Inc. Mississauga, ON L5G 2T9 WebRezPro Property Management System Radio/Stereo Smart IP Phone Systems 905-990-0079 Hotel Technologies Unity Telecom acoupleofchicks.com Computer Hardware Sirius XM Canada Williams Telecommunications Corp. Dynamic Digital Technologies Abell Pest Control Inc. InnQuest Canada Revenue Optimization Televisions 246 Attwell Dr. Intello Technologies Inc. B4Checkin Online Booking System Freeman Audio-Visual Toronto, ON M9W 5B4 PromoWare Corp. DataCandy CES Distribution 888-560-2056 TSOC Oracle Micros Systems Inc. LG Electronics Canada Inc. sitecore.abell.ca Panasonic Canada Inc. Digital TV Software - Back of the House Rocelco Inc. A/V Mounting Solutions Above The Line Solutions Bell Solutions for Small Business Culinary Software Services Inc. Samsung Electronics Canada 91 Starwood Rd. Best Buy Canada Ltd. DataCandy Seura Inc. Thornhill, ON L4J 9C9 Hotelevision Canada Ltd. DSC Hotel Systems 416-617-0938 LG Electronics Canada Inc. GuestWare Two-way Radios abovethelinesolutions.com Samsung Electronics Canada Hospitality Solutions International (HSI) Hospitality Needs Inc. Innsource Solutions Inc. Long Range Systems Inc. ACI Wright Architects Inc. Docking Stations InnQuest Canada Nova Communications 2171 Avenue Rd., Ste. 204 Hotel Technologies Mingus Software-Hotello Toronto, ON M5M 4B4 TSOC Onity Video Conferencing 416-322-2132 PromoWare Corp. Hospitality Needs Inc. aciw.ca In-room Entertainment Systems ResortSuite LG Electronics Canada Inc. Guest-Tek Interactive Entertainment Salto Systems Inc. Williams Telecommunications Corp. ACO Systems Hotel Technologies Smart Hotel Software 2880 Brighton Rd. InnVue Inc. TierOne Hospitality Solutions Inc. Voicemail Sytems Oakville, ON L6H 5S3 LG Electronics Canada Inc. WebRezPro Property Management System Homisco Global Communications Solutions 877-226-4255 Lodgenet Canada Inc. Meteor Telecommunications Phone Systems quartzbyaco.com PC Music Software - Front of the House Williams Telecommunications Corp. Philips Hospitality Culinary Software Services Inc. Active Canadian Emergency Sirius XM Canada DataCandy VOIP Training Inc. TSOC FCS Computer Systems Bittel U.S.A. Inc. 130 Wilson St. Universal Marketing Ltd. InnQuest Canada Cetis Inc. Hamilton, ON L8R 1E2 Mingus Software-Hotello Mitel Network Solutions 800-205-3278 Internet Access Northwind Maestro PMS Phone Suite activecanadian.com Allstream Inc. Reservationbooks.com Smart IP Phone Systems Guest-Tek Interactive Entertainment Smart Hotel Software TSOC Intello Technologies Inc. TierOne Hospitality Solutions Inc. Williams Telecommunications Corp. Point of Presence Technologies Inc. Virtual Visit Presentations Inc. PurePages WebRezPro Property Management System Wired & Wireless Networks TSOC Bell Solutions for Small Business

22 MARCH/APRIL 2016 HOTELIER hoteliermagazine.com THE 2016 BUYER’S GUIDE

Altro Safety Flooring 80 Industrial Way Wilmington, MA 01887 800-377-5597

Alberta Laundry Systems Ltd. altrofloors.com

1839-54 St. S.E. Aqua Hospitality Carpets ADS Publishing Amana Commercial/Celco Calgary, AB T2B 1N5 888-467-5075 15 Secord Dr. 403-273-4040 Foodservice Equipment Inc. aquahospitalitycarpets.com St. Catharines, ON L2N 1K9 albertalaundry.com 585 Secretariat Ct. 905-688-6913 Mississauga, ON L5S 2A5 Aqua Hospitality Carpets offers unique adspublishing.ca Western Canada’s leader in commercial 905-364-5200 and distinctive carpet products for laundry since 1980 with expertise in ADS Publishing has been providing guest on-premise and coin laundry equipment celco.ca multiple hospitality settings. Aqua brings directories to hotels in North America sales, service, repair and parts replace- creative signature pieces, setting the bar since 1989. We’re industry leaders in ment for Electrolux/Wascomat laundry Amana Inc. to innovative design standards. print, mobile directories, screens, equipment. Also parts and service for non Electrolux/Wascomat laundry equipment. 2800 220th Trail tablets and more. Amana, IA 52204 931-438-3521 Advance amanacommercial.com Aqua Star 14600 21st Ave. N. 10 Director Ct. Plymouth, MN 55447 American Express Woodbridge, ON L4L 7E8 612-338-5098 101 McNabb St. 905-850-8740 advance-us.com Markham, ON L3R 4H8 aquastar.com 905-474-0870 Advance Hotel Liquidators americanexpress.com/canada Ariane Systems North America 2500 Lawrence Ave. E. Aliments ED Foods 35 Rue Victor Hugo Toronto, ON M1P 2R7 6200 Trans-Canada Highway American Metalcraft Inc. 93500 Pantin - France 416-757-2444 Pointe-Claire, QC H9R 1B9 3708 N. River Rd., Ste. 800 33-1-48-10-61-00 advancehotelliquidators.com 514-695-3333 Franklin Park, IL 60131 ariane.com ed.ca 800-333-9133 Advantage Fitness Sales Inc. amnow.com Arla Foods Canada Inc. 500 Denison St. Aliments ED Foods specializes in 675 Rivermede Rd. Markham, ON L3R 1B9 manufacturing soup bases, soup American Standard Company Concord, ON L4K 2G9 416-410-4480 mixes, seasonings and gravy mixes 5900 Avebury Rd. 905-669-9676 afproducts.com for the foodservice and processor Mississauga, ON L5R 3M3 arlafoods.ca markets. Products have been sold 905-949-4800 under the LUDA signature since americanstandard.ca Assa Abloy Hospitality 1951. Canada’s foremost private 160 Four Valley Dr. label expert and top producer of Andis Company Vaughan, ON L4K 4T9 gluten-free, vegetarian, sodium- 1800 Renaissance Blvd. 800-461-3007 Agilysys, Inc. reduced and other specialty 1000 Windward Concourse, Sturtevant, WI 53177 assaabloy.ca products, LUDA is a key partner to Ste. 250 800-558-9441 Alpharetta, GA 30005 your hotel’s foodservice success. andis.com Atlific Hotels 877-369-6208 250 St. Antoine W., Ste. 400 agilysys.com Ansell Canada Montreal, QC H2Y 0A3 Allcard Ltd. 105 Rue Lauder 514-509-5500 Agilysys is a leading technology 765 Boxwood Dr. Cowansville, QC J2K 2K8 atlific.com company providing next-generation Cambridge, ON N3E 1A4 800-363-8340 point-of-sale, property management, inventory/procurement, workforce 866-610-3073 ansellcanada.ca management, analytics and mobile/ allcard.ca wireless solutions and services to the hospitality industry Allercom Allergy Consulting Inc. 3482 River Run Ave., Ste. F Ottawa, ON K2J 0R8 Airtrona Ozone Laundry Systems 613-692-4223 102-1040 South Service Rd. allergycoaching.com Automated Laundry Stoney Creek, ON L8E 6G3 Saplys Architects Inc. & Systems FG Inc. Fabiani Architects Inc. airtrona.com 916 Rue Michelin Allstream Inc. 1282 Cornwall Rd. 200 Wellington St. W. Oakville, ON L6J 7W4 Laval, QQ H7L 5C1 Toronto, ON M5V 3G2 905-337-7249 450-621-6124 855-299-7050 apidevelopmentconsultants.com laveuse.com allstream.com Collaborate. Commit. Create. The equipment we use represents AJM Solutions Group Inc. Our team and experience speaks for itself. Alsco Linen Canada us and determines our level of 6110 Ordan Dr., Unit 5 Let us re-position and create the hotel brand success. Authorized partner and Mississauga, ON L5T 2B4 14630 123rd Ave. that meets your portfolio’s needs. Edmonton, AB T5L 2Y5 distributor for Electrolux and 905-795-7822 | 877-848-7822 Wascomat Professional Laundry ajmsolutionsgroup.com 780-454-9641 alsco.com Equipment, we‘re based near Montreal, in Quebec. We pride AJM Solutions Group’s partnerships Alto-Shaam Canada ourselves on offering equipment with Amana, Telkonet and AirRevive made by the industry’s leaders in in- make them the leading supplier of 4-207 Edgeley Blvd. Concord, ON L4K 4B5 novation and design. Your life should PTACs, energy management and fan be easier and more profitable. coil refurbishment solutions. 905-660-6781 alto-shaam.ca

hoteliermagazine.com MARCH/APRIL 2016 HOTELIER 23 THE 2016 BUYER’S GUIDE

Axxess Industries Inc. Bell Solutions for Small Business Bonduelle North America Inc. (The) Bruss Company 103-470 Neave Ct. 200 Boul. Bouchard 1600 Henri Bourassa Blvd. W., Ste. 630 3548 Kostner Ave. N. Kelowna, BC V1V 2M2 Dorval, QC H9S 5X5 Montreal, QC H3M 3E2 Chicago, IL 60641 866-680-2457 877-439-8502 514-384-4281 800-621-3882 axxind.com bell.ca/smb bonduelle.ca bruss.com

B.B.C. Sales & Service Ltd. Best Buy Canada Ltd. Box Interior Design Inc. BSG Inc. 8235 Swenson Way 8800 Glenlyon Parkway 17 6th Ave. E. 255 Rue Dessureault Delta, BC V4G 1J5 Burnaby, BC V5J 5K3 Vancouver, BC V5T 1J3 Trois-Rivieres, QC G8T 2L7 604-589-7802 877-423-3429 604-738-2990 819-374-2799 bbcsales.com bestbuy.ca/bbfb boxinteriordesign.com bsg.qc.ca

B4Checkin Online Booking System Bethel International Boyds Coffee Company BTS Building Cleaning 2017 Parker St. 1-43 Riviera Dr. 19730 Sandy Blvd. N.E. Services Vancouver Halifax, NS B3K 4T6 Markham, ON L3R 5J6 Portland, OR 97230 212-670 West 6th Ave. 902-423-3001 905-477-6155 800-545-4077 Vancouver, BC V5Z 1A3 b4checkin.com bethelin.com boyds.com 778-928-4523 btsbuildingmaintenance.com BAASS Business Solutions Inc. Big Picture Conferences Brand Culture Marketing 344 Bloor St. W., Ste. 308 56 The Esplanade, Ste. 509 and Promotions Buhler Furniture Toronto, ON M5S 3A7 Toronto, ON M5E 1A7 14-5250 Satellite Dr. 700 King Edward St. 416-364-6017 416-924-2002 Mississauga, ON L4W 5G5 Winnipeg, MB R3H 1B4 baass.com bigpictureconferences.ca 905-361-0305 800-745-7370 brandculture.ca buhlerhospitality.com Bacardi Canada Inc. Bittel U.S.A. Inc. 1000 Steeles Ave. E. 151 Sunrise Ave. N., Ste. 1106 BrassCraft Bum Contract Indoor Brampton, ON L6T 1A1 Roseville, CA 95661 395 Matheson Blvd. E. & Outdoor Furniture 905-451-6100 949-257-1035 Mississauga, ON L4Z 2H2 2750 Coventry Rd. bacardi.com bittelusa.com 905-712-3030 Oakville, ON L6H 6R1 brasscraft.com 855-337-2995 Bartech Technology & Design Biz Tool Shop bumcontract.com 6000 South Eastern Ave., Ste. 12A-D 38 Milne Lane Bravo Coffee Group Las Vegas, NV 89119 Queensville, ON L0G 1R0 2125-21000 Westminster Highway Bunge Canada 702-369-5550 905-478-4811 Richmond, BC V6V 2S9 2190 South Service Rd. W. bartech.com biztoolshop.com 604-232-9272 Oakville, ON L6L 5N1 bravocoffee.ca 800-361-3043 Bath Fitter Blackwood Career Apparel bungecanada.com 803 Arrow Rd. + Essentials Brazilian Canadian Coffee Co. Ltd. Toronto, ON M9M 2L4 1428 Charles St. 1260 Martin Grove Rd. Bunn-O-Matic Corp. of Canada 416-742-0429 Vancouver, BC V5L 2S8 Toronto, ON M9W 4X3 280 Industrial Parkway S. bathfitter.com 604-872-5088 416-749-2000 Aurora, ON L4G 3T9 blackwoodapparel.com braziliancoffeeco.com 905-841-2866 Bayah Hospitality Services bunn.com 1406 Mountainview Ct. Blakeslee Foodservice Brewmatic Company Coquitlam, BC V3E 2R9 Equipment Inc. P.O. Box 2959 Burke Corporation 604-229-0651 19-1149 Bellamy Rd. N. Torrance, CA 90509 1516 South D Ave., P.O. Box 209 bayah.net Scarborough, ON M1H 1H7 310-787-5444 Nevada, IA 50201 416-751-2625 brewmaticusa.com 800-654-1152 BBA Design Consultants Inc. blakeslee.ca burkecorp.com 202-1168 Hamilton St. Brick Hospitality Group (BHG) Vancouver, BC V6B 2S2 4250 Dufferin St. Burnbrae Farms 604-688-4434 Toronto, ON M3H 5W4 5434 Tomken Rd. bba-design.com 416-635-4834 Mississauga, ON L4W 1P2 thebrick.com 905-624-3600 Beer Gas Systems [email protected] burnbraefarms.com 9 Amity Rd. B.L.T. Construction Services Inc. Mississauga, ON L5M 1P1 953A Eglinton Ave. E. Bridgewater International Business Development 416-434-0858 Toronto, ON M4G 4B5 1948 West 2425 S., Ste. 4 Bank of Canada beergassystems.com 416-755-2505 Woods Cross, UT 84087 5 Ville Marie Place, Ste. 400 bltconstruction.com 801-292-2706 Montreal, QC H3B 5E7 Belimo Aircontrols Inc. bridgewaterintl.com 877-232-2269 Your Hospitality Building Partner 5845 Kennedy Rd. bdc.ca Mississauga, ON L4Z 2G3 We partner with each of our clients to Broaster Company 866-805-7089 build trust, commitment and integrity while 2855 Cranston Rd. C.C. Leathers Inc. belimo.us building toward a common goal. Beloit, WI 53511-3991 388 Carlaw Ave., Ste. 303 608-365-0193 Toronto, ON M4M 2T4 Beline broaster.com 905-727-8021 5853 Point West Dr. Bochsler Creative Solutions contractleathers.com Houston, TX 77036 - Commercial and Product Browne Foodservice 866-374-5416 Photography 100 Esna Park Dr. Ca. Portable Dance Floor Co. belinelocks.com 945 Sheldon Ct. Markham, ON L3R 1E3 816 Via Alondra Burlington, ON L7L 5K6 877-327-6963 Camarillo, CA 93012 905-681-8829 brownefoodservice.com 800-662-2395 bcreativesolutions.com cpdfc.com

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Caber Sure Fit Ltd. Canola Info 1-35 Valleywood Dr. 400-167 Lombard Ave. Markham, ON L3R 5L9 Winnipeg, MB R3B 0T6 905-305-5208 866-479-0853 cabersurefit.com canolainfo.org The CG&B Group, part of Arthur J. Gallagher Canada Limited Calcana Industries Ltd. Canterbury Coffee Corp. Cassels Brock & Blackwell LLP 120 South Town Centre Blvd. Markham, ON L6G 1C3 5507 6th St. S.E. 13840 Mayfield Place 40 King St. W., Ste. 2100 Scotia Plaza, Toronto, ON M5H 3C2 Kinnari Lakhani | 905-948-2614 Calgary, AB T2H 1L6 Richmond, BC V6V 2E4 cgbgroup.com 800-778-6729 888-273-8684 416-869-5300 casselsbrock.com calcana.com canterburycoffee.com The CG&B Group, part of Arthur J. Gallagher Canada Limited is one of the Cambro Manufacturing Co. Cardinal Meat Specialists Ltd. Cassels Brock has an established track record leading hotel insurance providers in Canada 5801 Skylab Rd. 155 Hedgedale Rd. in the highly competitive hospitality industry, and worldwide. Our ‘Hotels First’ program Huntington Beach, CA 92647 Brampton, ON L6T 5P3 with specific expertise in acquisitions, financing, provides a complete solution for Hotel 714-848-1555 905-459-4436 property development and operational matters. owners and franchisees. cambro.com cardinalmeats.com Cavendish Farms Chamberlain Architect Services Ltd. Campbell’s Foodservice Cardoza Designers & Builders Corp. 100 Midland Dr. 5096 South Service Rd., Ste. 103 60 Birmingham St. 2-10 West Pearce St. Dieppe, NB E1A 6X4 Burlington, ON L7L 5H4 Toronto, ON M8V 2B8 Richmond Hill, ON L4B 1B6 800-561-7945 905-631-7777 800-575-7687 905-881-3324 cavendishfarms.com chamberlainipd.com campbellfoodservice.ca cardoza.ca Champion Moyer Diebel Campus Products Inc. Careful Consulting Services 2674 North Service Rd. 951 Matheson Blvd. E. (Laundry & Dry Cleaning) Jordan Station, ON L0R 1S0 Mississauga, ON L4W 2R7 120 Promenade Cir., Ste. 910 905-562-4195 866-912-3469 Thornhill, ON L4J 7W9 CBRE Hotels championindustries.com cpishine.com 905-881-5906 145 King St. W., Ste. 600 Toronto, ON M5H 1J8 Chapman’s Ice Cream Ltd. Canada Bread Company Ltd. CASAL Investments Inc. 416-815-2371 100 Chapman’s Cres. 10 Four Seasons Place 1419 Stonehampton Ct. cbre.com Markdale, ON N0C 1H0 Etobicoke, ON M9B 6H7 Pickering, ON L1V 7C9 800-265-9110 416-641-4547 416-402-6076 CBRE Hotels is the most comprehensive chapmans.ca canadabreadfoodservice.ca provider of professional hospitality services in Canada, displaying thought Cascades Tissue Group Chase Paymentech Solutions leadership and industry expertise Canada Cutlery Inc. 77 Boul. Marie-Victorin through a combination of brokerage, 2075 Kennedy Rd., Ste. 200 1964 Notion Rd. Candiac, QC J5R 1C3 advisory and valuation services across Toronto, ON M1T 3V3 Pickering, ON L1V 2G3 800-361-4070 all asset types and geographies. 416-940-6300 905-683-8480 afh.cascades.com chasepaymentechsolutions.com canadacutlery.com Cascadia Tableware Chef Revival Inc. Canada Pure Water Company Ltd. 1278 Varnon Dr. 3300 Bloor St. W., Ste. 3140 7 Kodiak Cres. Vancouver, BC V6A 4C9 Toronto, ON M8X 2X3 Toronto, ON M3J 3E5 604-255-4222 800-248-9826

416-631-5800 cascadiatableware.com chefrevival.com canadapure.com CES Distribution Casemills Ltd. 4061 Rue Garand Chef Works Laval, QC H7L 5Z5 Canadian Down & Feather 14-1580 Trinity Dr. 12325 Kerran St. 855-237-4683 Company Inc. Mississauga, ON L5T 1L6 cesdistribution.com Poway, CA 92064 P.O. Box 310, Station B 905-565-0557 800-372-6621 Toronto, ON M5T 2W2 casemills.com CES Distribution is a leading Canadian chefworks.com 416-532-3200 company that specializes in selling canadiandownandfeather.com CashTech Currency Products Inc. electronic products designed Chef’s Hat Inc. 1040 Cardiff Blvd. exclusively for the hospitality 14536-115 Ave. N.W. Canadian Hotel Supply Mississauga, ON L5S 1P3 and trade industries. Edmonton, AB T5M 3B9 100 Milwaukee Ave. S. 800-268-5457 866-243-3428 Vernon Hills, IL 60061-4305 cashtechcurrency.com chefs-hat.com Cetis Inc. 800-950-9970 canadianhotelsupply.com Casio Canada Ltd. 3362 Big Pine Trail Chesher Equipment Ltd. 141 McPherson St. Champaign, IL 61822 2-6599 Kitimat Rd. Canadian Iceberg Vodka Corp. Markham, ON L3R 3L3 217-898-7610 Mississauga, ON L5N 4J4 23 Lesmill Rd., Ste. 401 905-248-4400 cetisgroup.com 905-363-0309 Toronto, ON M3B 3P6 casio.com chesher.com 416-443-6200 icebergvodka.com Chief Mfg. 135 Bayfield St., Ste. 101C Canadian Linen & Uniform Service Barrie, ON L4M 3B3 20 Atomic Ave. 877-345-4329 Toronto, ON M8Z 5L1 chiefmfg.com 416-354-3160 canadianlinen.com

26 MARCH/APRIL 2016 HOTELIER hoteliermagazine.com PAMPERING YOUR GUESTS JUST GOT EASIER.

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© 2016 Veritiv Corporation. All rights reserved. Veritiv and the Veritiv logo are trademarks of Veritiv Corporation or its affi liates. veritivcorp.com THE 2016 BUYER’S GUIDE

Cifial U.S.A. ConAgra Foods Canada Inc. Crown Custom Metal Spinning Inc. Dainty Foods 6540 Peachtree Industrial Blvd., Ste. A 5935 Airport Rd., Ste. 405 1880 Kipling Ave. 20 Bay St., 12th Floor Norcross, GA 30071 Mississauga, ON L4V 1W5 Toronto, ON M9W 4J1 Toronto, ON M5J 2N8 800-528-4904 877-825-0589 416-243-9333 905-624-2528 cifialusa.com conagrafoods.com crowncookware.ca mrrm.ca

Cintas Canada Condo In A Box Crown Verity Inc. Dairy Farmers of Ontario 3-6300 Kennedy Rd. 4-3750 Edgemont Blvd. 37 Adams Blvd. 6780 Campobello Rd. Malton, ON L5T 2X5 North Vancouver, BC V7R 2P8 Brantford, ON N3S 7V8 Mississauga, ON L5N 2L8 905-670-4409 604-984-8649 519-751-1800 905-821-8970 cintas.ca condoinabox.com crownverity.com milk.org

Citibank Canada Crown Wallpaper & Fabrics Dalfen Sales Agency Inc. 123 Front St. W., Ste. 1900 88 Ronson Dr. 5760 Ave. Royalmount, Bureau 208 Toronto, ON M5J 2M3 Etobicoke, ON M9W 1B9 Mont-Royal, QC H4P 1K5 888-638-2274 416-245-2900 514-341-3482 citi.com/canada crownwallpaper.com dalfensales.com

Clifton Blake Cuisinart Canada Danamark WaterCare 890 Yonge St., Ste. 602 Continental Girbau Inc. 100 Conair Parkway 90 Walker Dr. Toronto, ON M4W 3P4 2500 State Rd. 44 Woodbridge, ON L4H 0L2 Brampton, ON L6T 4H6 416-850-6809 Oshkosh, WI 54904 800-472-7606 888-326-2627 cliftonblake.com 800-256-1073 | 920-231-8222 cuisinart.ca danamark.com continentalgirbau.com Culinary Software Services Inc. Danesco Inc. Club Coffee Company Inc. At Continental Girbau, we work 1900 Folsom St., Ste. 210 18111 Trans Canada Highway 55 Carrier Dr. to perfectly fit laundry equipment Boulder, CO 80302 Kirkland, QC H9J 3K1 Toronto, ON M9W 5V9 to the unique production needs 303-447-3334 514-694-9111 416-675-1300 of our hospitality clients. Our cheftec.com danescoinc.com clubcoffee.ca expansive product offering works seamlessly together for the ultimate Cummins-Allison ULC Danone Inc. CMI Uniforms in reduced energy and labour costs, 3-3350 Ridgeway Dr. 100 Rue Lauzon 424 Heddle Cres. bolstered productivity, unmatched Mississauga, ON L5L 5Z9 Boucherville, QC J4B 1E6 Newmarket, ON L3X 2J2 programmability, superior 905-814-6184 800-326-6638 866-534-2972 durability and ease of use. cumminsallison.ca danone.ca cmiuniforms.ca

Contract Supply Corp. Ltd. 2555 Hensall St. Cushman & Wakefield DataCandy Mississauga, ON L5A 2T1 33 Yonge St., Ste. 1000 642 Rue de Courcelle, Bureau 304 Coinamatic Commercial Laundry Inc. Toronto, ON M5E 1S9 905-804-8808 Montreal, ON H4C 3C5 301 Matheson Blvd. W. 416-862-0611 514-903-3282, ext. 55 Mississauga, ON L5R 3G3 contractsupply.ca cushmanwakefield.com datacandy.com 800-361-2646 coinamatic.com Cookshack Inc. Working in seamless partnership with 2304 Ash St. N. our hospitality consultancy colleagues DataCandy’s loyalty and gift card Coinamatic offers a complete line of Ponca City, OK 74601-1100 across the globe, our Canadian team programs offer your business a simple commercial laundry equipment as well 800-423-0698 of dedicated lodging professionals and affordable solution to increase as Ecotex laundry oxidation systems, cookshack.com blends operational and capital markets traffic, visit frequency and average designed to increase productivity and expertise to deliver complete solutions. ticket size. output, and reduce costs. CPNA (Contract Partners of North America) 40-3100 Boul. Harwood Cvtel Holdings Inc. DataValet Colio Estate Wines Inc. Vaudreil, QC J7V 8P2 74 River Rd. 5275 Queen-Mary Lane 1 Colio Dr., P.O. Box 372 800-567-9917 Arnprior, ON K7S 1R2 Montreal, QC H3W 1Y3 Harrow, ON N0R 1G0 cpnainc.com 613-622-0001 866-532-4448 800-265-1322 cv-tel.ca datavalet.com coliowines.com Credible Upholstery Ltd. 233 Signet Dr. Cyberdon Global Connections David Roberts Food Toronto, ON M9L 1V3 4 Holland Dr., Unit B 426 Watline Ave. 855-745-9100 Bolton, ON L7E 1G1 Mississauga, ON L4Z 1X2 credibleupholstery.com 905-629-8842 905-502-7700 cyberdon.com davidrobertsfoodcorp.com Cres Cor Colliers International Hotels 5925 Heisley Rd. D.Zign Interior Planning Davidson Furniture Specialties Ltd. 1 Queen St. E., Ste. 2200 Mentor, OH 44060 & Project Management Inc. 40 Konrad Cres. Toronto, ON M5C 2W5 416-777-2200 877-273-7267 21 Queen St. E., Ste. 800 Markham, ON L3R 8T4 colliershotels.com crescor.com Brampton, ON L6W 3P1 905-475-8376 905-450-9950 davidsonfurniture.ca Canada’s leader in hotel real estate has a Crescent Hotels & Resorts dzigninteriors.com global network of hospitality professionals, 552 Wellington St. W., Ste. 1405 DCL Group of Companies which specializes in hotel and resort Toronto, ON M5V 2V5 51 Roysun Rd., Ste. 13 brokerage, debt placement as well as 416-913-4626 Vaughan, ON L4L 8P9 strategic advisory and research. chrco.ca 416-800-8764 dclgrp.com

28 MARCH/APRIL 2016 HOTELIER hoteliermagazine.com www.intello.com THE 2016 BUYER’S GUIDE

Derlea Brand Foods Inc. Dispenser Amenities Inc. 1739 Orangebrook Ct. 505 Newbold St. Pickering, ON L1W 3G8 London, ON N6E 1K4 905-839-7212 Dimplex North America 800-639-4756 derlea.com 1367 Industrial Rd. dispenser-amenities.com DeFehr Furniture Ltd. Cambridge, ON N3H 4W3 125 Furniture Park Dessco Countertops 519-650-3630 Dispense-Rite Winnipeg, MB R2G 1B9 1359 Osprey Dr. dimplex.com 2205 Carlson Dr. 204-988-5630 Ancaster, ON L9G 4V5 Northbrook, IL 60062 The revolutionary Opti-myst® Pro 1000 uses defehr.com 905-304-9449 847-753-9595 water-based ultrasonic technology to produce desscocountertops.com dispense-rite.com DeFehr a leading manufacturer of case a compelling flame and smoke effect so authentic it is often mistaken for wood-burning good furniture control’s the process from Dezmo Furniture Distex M&M Inc. fire. Optically and audibly flawless, the raw lumber to finished product resulting 3035 Boul. Industriel 129 Montée de Liesse in a quality end product hoteliers are Opti-myst® Pro 1000 creates an inviting and Sherbrooke, QC J1L 2T9 Saint-Laurent, QC H4T 1T9 proud to showcase in their properties. relaxing space without compromising safety. 819-566-1515 514-382-3620 dezmofurniture.com distex.ca Delta Controls Inc. Dinec Division of 17850 56th Ave. Digital Alchemy BDM + Furniture Inc. Diversey Care Surrey, BC V3S 1C7 5750 Stratum Dr. 1273 Boul. Saint-Laurent O. 2401 Bristol Cir. 604-574-9444 Fort Worth, TX 76137 Louiseville, QC J5V 2L4 Oakville, ON L6H 6P1 deltacontrols.com 817-504-3863 800-567-8549 905-829-1200 data2gold.com dinec.com diversey.com Delta Faucet/Masco Canada 350 South Edgeware Rd. DirectCash Payments Inc. DMX Canada St. Thomas, ON N5P 4L1 1420 28 St. N.E., Ste. 6 2425 Matheson Blvd. E., Ste. 800 800-209-7915 Calgary, AB T2A 7W6 Mississauga, ON L4W 5K4 deltafaucet.ca 888-414-3733 800-350-0369 directcash.net dmx.com Demaine & Collis Group 20-2150 Winston Park Dr. Direct Energy Business Dolan Hospitality Oakville, ON L6H 5V1 1001 Liberty Ave., Ste. 1200 222 Second Ave., Extension S. 905-337-2995 Pittsburgh, PA 15222 Seattle, WA 98104 800-830-5923 888-506-7383 directenergy.com dolanhospitality.com

www.intello.com THE 2016 BUYER’S GUIDE

Dometic Eco2max Inc. Elite Destination Homes Fabric Innovations 2320 Industrial Parkway 880-1435 St. Alexandre St. 345 St. Peter St., Ste. 1600 3111 Ponce De Leon Blvd. Elkhart, IN 46516 Montreal, QC H3A 2G4 St. Paul, MN 55102 Coral Gables, FL 33134 574-294-2511 514-378-1879 866-650-4334 305-860-5757 dometicusa.com eco2max.com elitedestinationhomes.com fabricinnovations.com

Dominion Grand Hotel Group Inc. Enbridge Gas Faema Canada 2000-1500 West Georgia St. 500 Consumers Rd. 672 Dupont St. Vancouver, BC V6G 2Z6 North York, ON M2J 1P8 Toronto, ON M6G 1Z6 604-669-2666 877-362-7434 416-535-1555 dominiongrand.com enbridge.com/business faema.net

Dor-Val Manufacturing FCS Computer Systems 11800 Boul. Laurentien Ecolab 1430 Glencoe Dr. Saint-Laurent, QC H4K 2E1 5105 Tomken Rd. Arcadia, CA 91006 800-561-7780 Mississauga, ON L4W 2X5 714-731-2350 800-352-5326 dor-val.com fcscs.com ecolab.com

Dr. Oetker Canada Ltd. When it comes to clean, Ecolab Enercare Commercial Services Fine Wine Accessories 2229 Drew Rd. is the effective and sustainable 30 High Meadow Place 90 Broomfield Dr. Mississauga, ON L5S 1E5 choice. We have developed Toronto, ON M9L 2Z5 Billingshurst, West Sussex RH14 9TW 905-678-1311 solid technologies to provide 866-521-7217 01403-784852 oetkerfoodservice.ca superior performance and reduce enercare.ca/commercial fine-wine-accessories.co.uk packaging, storage costs and DSC Hotel Systems resource use. Ecolab is the leading As a premier provider of Firma Bath Furniture 1500-885 West Georgia St. supplier of cleaning and sanitation essential home and commercial 80 Hanlan Rd. chemicals and programs to the Vancouver, BC V6C 3E8 services, it’s our mission to Toronto, ON L4L 3P6 foodservice and accommodation 778-340-3235 416-706-0552 industries in Canada and globally. make you and your business dschotel.com comfortable. We rent, finance firmabathfurniture.com and sell water heating, heating Dudson Canada Inc. and cooling equipment. We 6900 Airport Rd., Ste. 115 also provide comprehensive Mississauga, ON L4V 1E8 maintenance programs, Eddie’s Hang-Up Display Ltd. 905-897-7540 backed by our certified 60 West 3rd Ave. dudsonusa.com technicians with an average FirstOnSite Restoration Vancouver, BC V5Y 1E4 experience level of 23 years. 60 Admiral Blvd. 604-708-3100 Dufflet Pastries Mississauga, ON L5T 2W1 eddies.com 166 Norseman St. 905-696-2900

Toronto, ON M8Z 2R4 firstonsite.ca

416-536-1330 Energex Inc. dufflet.com 138 West 8th Ave. FirstOnSite Restoration is a

Vancouver, BC V5Y 1N2 leading Canadian emergency

Durkan 866-787-1836 restoration provider delivering 24/7 Eden Textile 405 Virgil Dr. energexinc.com disaster response in times of fire, 10934 120 St. Dalton, GA 30721 Edmonton, AB T5H 3P7 flood, wind or any property 800-241-4580 800-661-7239 Energyshop.com damage situation. durkan.com edentextile.com 2271 Stouffville Rd., P.O. Box 266 Gormley, ON L0H 1G0 Fleetwood Fine Furniture Dynamic Digital Technologies Eden Textile® is a Canadian company 905-737-5041 156 Corstate Ave., Unit 3 1455 16th Ave. with more than 65 years of history energyshop.com Vaughan, ON L4K 4X2 Richmond Hill, ON L4B 4W5 and experience in the textile industry. 800-665-0314 We provide various products to the 905-707-0455 Eska fleetwoodfinefurniture.com hospitality, healthcare, camp and dynamicdigital.ca housing, food and beverage and health 25 Adelaide St. E., Ste. 1000 and beauty industries. Toronto, ON M5C 3A1 Flexo Products Ltd. 866-434-3752 4777 Kent Ave. eskawater.com Niagara Falls, ON L2H 1J5 Eggrock By Oldcastle Modular 905-354-2723 200 Keystone Dr. Evian Natural Spring Water flexoproducts.com Telford, PA 18969 East Coast Laundry Systems 314 Queen St., Ste 107 215-257-2255 519 Herring Cove Rd. Bolton, ON L7E 4Z9 Flip.to oldcastle.com Halifax, NS B3R 1X3 905-483-3800 630 N. Wymore Rd., Ste. 330 902-477-7722 evian.com Maitland, FL 32751 EggSolutions Inc. eclaundry.ca 407-287-6122 283 Horner Ave. Expert Systems Resources Inc. flip.to Toronto, ON M8Z 4Y4 East Coast Laundry Systems is a full- 850 Tapscott Rd., Ste. 11 416-231-2309 service laundry equipment provider, Toronto, ON M1X 1N4 Follett Corp. eggsolutions.ca offering laundry design, sales, service, 416-299-7017 801 Church Lane installation, parts and consultation expsys.com/hospitality Easton, PA 18040 Electric Mirror throughout Atlantic Canada. 800-523-9361 11831 Beverly Park Rd., Bldg. D Export Packers Company Ltd. follettice.com Everett, WA 98204 107 Walker Dr. 425-776-4946 Eco Crown Hospitality Brampton, ON L6T 5K5 FoodPack Inc. electricmirror.com 1734 Bow Valley Trail, P.O. Box 8187 905-792-9700 7700 Pine Valley Dr., P.O. Box 72083 Canmore, AB T1W 2T9 exportpackers.com Woodbridge, ON L4L 8N8 877-326-7829 416-659-4149 ecocrownhospitality.com foodpack.ca

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NAD_195 Hotelier March.indd 1 2/12/16 8:29 AM THE 2016 BUYER’S GUIDE

Forbes Industries GCB Inside Girbau Industrial Gordon R. Williams Corp. 1933 East Locust St. 1320 Shawson Dr., Ste. 200 2500 State Rd. 44 10-3770B Laird Rd. Ontario, CA 91761 Mississauga, ON L4W 1C3 Oshkosh, WI 54904 Mississauga, ON L5L 0A7 909-923-4559 905-795-1912 800-256-1073 888-209-0999 forbesindustries.com gcbinside.com girbauindustrial.com williamshvac.com

Foundations Worldwide Inc. GDI Services (Canada) LP Goslyn Environmental Systems 5216 Portside Dr. 60 Worcester Rd. P.O. Box 424 Medina, OH 44256 Etobicoke, ON M9W 5X2 Aurora, ON L4G 5R6 330-722-5033 855-593-8585 905-841-0990 foundations.com gdiservices.ca goslyn.ca

Freeman Audio Visual GE Canada Gourmet Baker 2365 Matheson Blvd. E. 2300 Meadowvale Blvd. 502-4190 Lougheed Highway Mississauga, ON L4W 5B3 Mississauga, ON L5N 5P9 Burnaby, BC V5C 6A8 905-366-9200 905-858-5100 604-298-2652 freemanav-ca.com ge.com/ca Global Furniture Group gourmetbaker.com 1350 Flint Rd. French’s Foodservice - Reckitt Gen-Lite Industries Downsview, ON M3S 2J7 Grant Thornton Benckiser (Canada) Inc. 9130 Rue Boivin 416-661-3000 333 Seymour St., Ste. 1600 2-1680 Tech Ave. Lasalle, QC H8R 2E4 globalfurnituregroup.com Vancouver, BC V6B 0A4 Mississauga, ON L4W 5S9 514-364-9933 604-443-2149 866-428-0119 genlite.com The Global Furniture Group, grantthornton.ca frenchsfoodservice.ca founded in 1966 is 100 per cent George Courey Inc. (GCI) Canadian. The basic objective is Great Grabz Design Emporium Frito Lay Canada 6620 Rue Ernest Cormier to manufacture well-made furniture 4535 Domestic Ave. Naples, FL 34104-7099 P.O. Box 40 Laval, QC H7C 2T5 at affordable prices, offering a very 866-478-4722 Cambridge, ON N1R 5S9 450-661-6620 broad range of products to meet the greatgrabz.com 800-376-2257 georgecourey.com needs of today and tomorrow. fritolay.ca Greaves Jams & Marmalades 55 Queen St. Frontrunner Network Systems Niagara-on-the-Lake, ON L0S 1J0 412 Linden Ave. 905-468-7831 Rochester, NY 14625 greavesjams.com 800-724-7378 Global Hospitality Search frontrunnernetworks.com Consultants Ltd. Gridcast Media 171 East Liberty St., Ste. 256 171 East Liberty St. Fusion Creative Toronto, ON M6K 3P6 Toronto, ON M6K 3P6 2659 Douglas St., Second Floor 416-538-3636 866-515-3055 Georgia-Pacific Professional Vancouver, BC V8T 5M2 globalhospitality.com gridcast.ca 4119 Forest Run Ave. 604-909-4926 Burlington, ON L7M 4L4 fusioncreative.ca Globe Coffee Co. Inc. Grohe Canada Inc. 416-347-3418 40 Corstate Ave. 1230 Lakeshore Rd. E. gppro.com Fusion Woodworks Inc. Concord, ON L4K 4X2 Mississauga, ON L5E 1E9 1201 Lorne St. 800-833-9535 905-271-2929 Georgia-Pacific Professional provides Regina, SK S4R 2J9 globecoffee.com grohe.ca hygienic dispensing systems, towels, 877-494-0817 tissues, soaps, air fresheners, wipers, fusionwoodworks.ca Globe Food Equipment Co. Grosfillex cups, plates, cutlery and napkins. We 2153 Dryden Rd. 230 Old West Penn Ave. serve a range of market segments, G.E.T. Enterprises LLC Dayton, OH 45439 Robesonia, PA 19551 providing solutions through well-known 1515 West Sam Houston Parkway N. 937-299-5493 800-233-3186 product brands such as enMotion®, Houston, TX 77043 globeslicers.com grosfillexfurniture.com Compact®, Dixie®, EasyNap®, 713-467-9394 SmartStock® and Brawny Industrial®. get-melamine.com Globe Hotelware Agency Group Lockhart Inc. 7105 Edwards Blvd. 195 Dufferin Ave., Ste. 450 Garland Commercial Range Mississauga, ON L5S 1Z2 London, ON N6A 1K7 1177 Kamato Rd. 905-565-6169 800-265-1224 Mississauga, ON L4W 1X4 globehotelware.com grouplockhart.com 888-442-7526 Gerhards Importers Canada [email protected] garlandcanada.ca 1228 Old Innes Rd., Ste. 319 Goodman Air Conditioning Ottawa, ON K1B 3V3 & Heating Guest-Tek Interactive Entertainment Gay Lea Foods 888-242-3111 7401 Security Way 3030 3rd Ave. N.E., Ste. 240 5200 Orbitor Dr. gerhardscanada.com Houston, TX 77040 Calgary, AB T2A 6T7 Mississauga, ON L4W 5B4 877-254-4729 866-509-1010 905-283-5254 GFL Environmental Corp. goodmanmfg.com guest-tek.com gaylea.com - Waste Management 1048 Toy Ave. Gordon Food Service (GFS) GuestWare GBS Foodservice Equipment Inc. Pickering, ON L1W 3P1 2999 James Snow Parkway N. 100 4th Ave. N., Ste. 400 2871 Brighton Rd. 905-428-2755 Milton, ON L9T 5G4 Seattle, WA 98109 Oakville, ON L6H 6C9 gflenv.com 800-268-0159 206-233-0110 905-829-5534 gfs.com guestware.com gbscooks.com GIII Ltd 150 Klondike Dr. Toronto, ON M9L 1X3 416-747-7769 giii.com

32 MARCH/APRIL 2016 HOTELIER hoteliermagazine.com THE 2016 BUYER’S GUIDE

Hansgrohe U.S.A. Henry of Pelham Wines Horwath HTL - Toronto 1490 Bluegrass Lakes Parkway 1469 Pelham Rd. 1067 Yonge St. Alpharetta, GA 30004 St. Catharines, ON L2R 6P7 Toronto, ON M4W 2L2 800-334-0455 905-684-8423 416-928-1444 hansgrohe.ca henryofpelham.com horwathhtl.ca

Hanson Brass High Liner Foods Inc. Hospitality Designs 7530 San Fernando Rd. 8000 Jane St. Tower A, Ste. 301 11720 Horseshoe Way GUPM Construction Sun Valley, CA 91352 Concord, ON L4K 5B8 Richmond, BC V7A 4V5 Managers 818-767-3501 800-387-7422 hospitalitydesigns.com 35 Crawford Cres., P.O. Box 116 hansonbrass.com highlinerfoodservice.com [email protected] Milton, ON L0P 1B0 866-353-GUPM (4876) HLS Linen Services Hospitality Needs Inc. gupm.ca 45 Gurdwara Rd. 499 Main St., P.O. Box 93010 Ottawa, ON K2E 7X6 Brampton, ON L6Y 1N0 Established in 1993 by Gary Ulias, 613-842-3000 905-874-9221 GUPM Construction Managers are Harco Co. Ltd. 5610 McAdam Rd. hlslinenservices.com hospitalityneedsinc.com specialists in Collaborative Project [email protected] Delivery (CPD) and Construction Mississauga, ON L4Z 1P1 HLT Advisory Inc. Management (CM). Their steadfast 905-890-1220 commitment to ensuring that a harcoco.com 370 King St. W., Ste. 604 Hospitality Solutions premium level of care goes into Toronto, ON M5V 1J9 International (HSI) their projects and the needs of Since 1961, the name Harco has been 416-924-7737 9977 North 90th St., Ste. 300 their clients continues to set them synonymous with excellent service, hlta.ca Scottsdale, AZ 85258 apart from others in their industry. dependability and expertise. Harco 480-596-5156 handles a complete line of commercial Hobart Food Equipment Group hsi-solutions.com laundry equipment. We provide in-house Canada engineering, design, layout, equipment- sizing and service requirements. 105 Gordon Baker Rd., Ste. 801 Hotel Fitness Habco Toronto, ON M2H 3P8 1818 Research Dr. 501 Gordon Baker Rd. 416-447-6432 Fort Wayne, IN 46808 Toronto, ON M2H 2S6 Hatco Corp. hobart.ca 800-291-0403 800-387-5398 P.O. Box 340500 hotelfitnessclub.com habcotech.com Milwaukee, WI 53234-0500 Hobbs & Co. Wine Merchants Inc. 800-558-0607 41 Logan Ave., Suite 215 Hotel Metro hatcocorp.com Toronto, ON M4M 2P2 32 Covent Market Place HADDON 416-694-3689 London, ON N6A 1E8 Equipment · Chemicals · Service · Parts Hauser Industries hobbswines.com 519-518-9000 Haddon Equipment & Supplies 330 Weber St. N. hotelmetro.ca 8441 Main St. Waterloo, ON N2J 3H6 HOK Designs Vancouver, BC V5X 342 800-268-7328 720 King St. W., Ste. 505 604-325-3281 hauser.ca Toronto, ON M5V 2T3 haddon.ca 416-203-9993 Hayward Pool Products hok.com Haddon Equipment and Supplies 2880 Plymouth Dr. specializes in laundry and dishwashing equipment and chemicals. Haddon is Oakville, ON L6H 5R4 Homer Laughlin China Co. a B.C. owned and operated company 905-829-2880 672 Fiesta Dr. representing some of North America’s haywardcanada.com Newell, WV 26050 Hotel Technologies leading equipment lines combined with 800-452-4462 1299 Main St. state-of-the-art chemical systems. hlchina.com Rahway, NJ 07065 732-574-0117 Homisco Global Communications hoteltech.com Hager and Associates Inc. Solutions 1847 West Broadway, Ste. 306 99 Washington St. Hotel Technologies is known for Vancouver, BC V6J 1Y6 HD Supply Melrose, MA 2176 bringing the "Science of Feeling at 604-683-7553 70 Carson St. 781-665-1997 Home™" to travellers, and today Etobicoke, ON M8W 4Z6 hagerinc.com homisco.com we are using the world's hottest 800-782-0557 technologies to create in-room hdsupplysolutions.ca (The) Hall China Company Horizon Milling G.P. products that command attention. 1 Anna Ave. 235 Nugget Ct. Our innovative alarm clocks, clock As the Best Western Supplier of the Year East Liverpool, OH 43920 Brampton, ON L6T 5H4 radios and speaker systems under recipient, we are committed to delivering the Timex and iHome brands give 800-445-4255 the best products and services within the 905-494-2600 guests all the audio features and hallchina.com hospitality industry. Trust HD Supply to horizonmilling.com deliver what you need, when you need it. comforts of home. Halton Indoor Climate Systems Ltd. Hormel Foods Corp. 1021 Brevik Place 1 Hormel Place Mississauga, ON L4W 3R7 Healthier Choice Austin, TX 55912 905-624-0301 401 Jones St. 800-523-4635 Hotel Waterparks haltoncompany.com Dalton, GA 30720 hormel.com 3-1381 Hastings Cres. S.E. 800-872-8426 Calgary, AB T2G 4C8 Hamida Textiles Inc. healthierchoice.com Horwath HTL - Montreal 800-485-0068 215 Evans Ave. 300 Saint Sacrement St., Ste. 25 hotelwaterparks.com Toronto, ON M8Z 1J5 Heinz Canada Montreal, QC H2Y 1X4 416-762-7922 90 Sheppard Ave. E., Ste. 400 514-284-7720 htihamida.com North York, ON M2N 7K5 horwath-horizon.com 416-226-5757 foodservice.heinz.ca hoteliermagazine.com MARCH/APRIL 2016 HOTELIER 33 THE 2016 BUYER’S GUIDE

Hotelevision Canada Ltd. HydroTher Commercial Hot Tubs Ipso (Commercial Coin Laundry) 512 Valridge Dr. 135 Matheson Blvd. E. 1 Shepard St., P.O. Box 990 Ancaster, ON L9G 0A9 Mississauga, ON L4Z 1R2 Ripon, WI 54971 905-648-9838 800-891-5811 800-872-4776 hotelevision.ca hydrother.com ipso.com [email protected] InnQuest Canada Hotelier Magazine 100-18236 105 Ave. ISA International Inc. 23 Lesmill Rd., Ste. 101 Hypnos Canada/Araam Inc. Edmonton, AB T5S 2R5 46 Dufflaw Rd. 888-477-0344 Toronto, ON M3B 3P6 11616-178 St. Toronto, ON M6A 2W1 innquest.com 416-447-0888 Edmonton, AB T5S 2E6 416-782-9100 hoteliermagazine.com 780-444-1388 Specialists in hospitality software havaseat.com hypnoscanada.com systems and solutions, InnQuest araaminc.com Canada can meet all your Island Originals [email protected] technological needs. We provide PMS 3 Brewster Rd. and POS solutions across Canada. Brampton, ON L6T 5G9 iBrand Print 905-794-8500 Houston Construction Ltd. (HCL) 27-7500 Highway 27 islandoriginals.ca 59 Romina Dr., Ste 102 Woodbridge, ON L4H 0J2 Innsource Solutions Inc. Concord, ON L4K 4Z9 877-662-5187 105-9790 Second St. Islandaire 905-760-2979 ibrandprint.ca Sidney, BC V8L 3Y8 22 Research Way hclgroup.com 888-655-0888 East Setauket, NY 11733 Icon Digital Productions innsourcesolutions.com 632-471-2900 Established in 1981, Houston 7495 Birchmount Rd. islandaire.com Construction Ltd. is an industry leader, Markham, ON L3R 5G2 InnVentures Hospitality Corp. [email protected] providing full-service renovations and

construction management services 905-889-2800 13061-15 Ave. to the hotel and resort industry. iconprint.com South Surrey, BC V4A 1K6 Italpasta Ltd. 604-538-7001 116 Nuggett Ct. Igloo Refrigeration Ltd. innventures.ca Brampton, ON L6T 5A9 370 Norfinch Dr. 905-792-9928 HSBC Canada Toronto, ON M3N 1Y4 InnVue Inc. italpasta.com 100 Queen St. W. 416-663-3051 450 Ave. Saint-Jean-Baptiste, Bureau 200B Toronto, ON M5H 2N2 igloorefrigeration.com Quebec City, QC G2E 6H5 iTesso Enterprise Lodging System 866-808-4722 418-907-0296 1389 Peachtree St., Ste. 320 hsbc.ca Imagewear by Marks Work innvue.com Atlanta, GA 30309 Wearhouse 317-653-5353 Hsquared Canada 6325 11 St. S.E., Ste. 14 Instacomm Canada Inc. itesso.com 701 Don Mills Rd., Ste. 2503 Calgary, AB T2H 2L6 1-200 North Service Rd. W., Ste. 300 Toronto, ON M3C 1R9 877-836-5041 Oakville, ON L6M 2Y1 Ivanhoe Cheese Inc. 416-538-8793 imagewear.ca 905-465-1266 11301 Highway 62 N. hsquaredcanada.com instacomm.com Madoc, ON K0K 2K0 Impark 905-283-5222 Humanscale Corp. 601 West Cordova St., Ste. 300 ivanhoecheese.com 488 Wellington St. W., Sixth Floor Vancouver, BC V6B 1G1 Toronto, ON M5V 1E3 604-681-7311 Jagorb International Ltd. 416-979-0470 impark.com 3767 Douglas Ridge Link S.E. humanscale.com Calgary, AB T2Z 3H7 Intello Technologies Inc. 403-613-4645 Hunter Amenities International Ltd. 606 Rue Champlain, Ste. 302 jagorb.com St-Jean Sur Richelieu, QC J3B 6X1 1205 Corporate Dr. 888-404-6261 Burlington, ON L7L 5V5 intello.com Jalco 800-668-1483 3801 19 St. hunteramenities.com Imprint Plus We provide everything you need to offer Calgary, AB T2E 6S8 260-21320 Gordon Way managed WiFi & Wired High-Speed 403-265-0911 Hunter Douglas Canada Richmond, BC V6W 1J8 Internet Access (HSIA) to your guests jalco.com 132 First Gulf Blvd. 800-563-2464 including our renowed i-hotel Gateway Brampton, ON L6W 4T7 imprintplus.com 800-265-8000 Imprint Plus™ provides name badges hunterdouglas.ca to 92 per cent of the world’s largest and most recognized hotels. With Interface Canada Inc. Jamco HVS - Toronto more than 35,000 customers, we help 233 Lahr Dr. 6 Victoria St. Belleville, ON K8N 5S2 (The Table and Chair People) personalize every guest experience. 7111 Tranmere Dr. Toronto, ON M5E 1L4 613-966-8090 Mississauga, ON L5S 1M2 416-686-2260 interfaceflor.ca 905-673-5644 hvs.com jamcowood.com Interface Marketing Group Inc. Since 1985, Jamco Wood Products has HVS - Vancouver 9-1240 Burloak Dr. been producing quality seating for the 145 West 17th St., Ste. 400 Burlington, ON L7L 6B3 architectural, design and hospitality North Vancouver, BC V7M 3G4 905-847-0114 markets. Jamco tables and chairs can be found in the finest furniture showrooms, 604-988-9743 interfacemktg.com hotels, restaurants, cafés and clubs. hvs.com Contact us at 888-473-5644 Intersteam Technologies or jamcochairs.com 170 Princess St. Hamilton, ON L8L 3L3 800-281-4413 intersteam.com

34 MARCH/APRIL 2016 HOTELIER hoteliermagazine.com ISA_Tuscany_Hotelier_ad.pdf 1 2015-05-31 8:38 AM

TUSCANY COLLECTION THE 2016 BUYER’S GUIDE

Janes Family Foods Ltd. JSP Industries Inc. Keller Williams Realty Kraft Foodservice 3340 Orlando Dr. 41 Rue de L’Industrie Centres Brokerage 95 Moatfield Rd. Mississauga, ON L4V 1C7 Ste-Melanie, QC J0K 3A0 1271 Gorham St. Toronto, ON M3B 3R9 905-673-7145 450-889-2229 Newmarket, ON L3Y 8Y7 416-441-5000 janesfamilyfoods.com jsp-industries.com 877-895-5972 kraftfoodservice.com kevindixon.ca JTECH Communications, Inc. Kruger Products L.P. 6413 Congress Ave., Ste. 150 Kellogg Canada Inc. 1900 Minnesota Ct., Ste. 200 Boca Raton, FL 33433 5350 Creekbank Rd. Mississauga, ON L5N 5R5 800-321-6221 Mississauga, ON L4W 5S1 905-812-9600 restaurantpaging.com 905-290-5200 krugerproducts.ca Jani-King Canada Hospitality Divison kelloggs.ca 76 Coldbrook Village Park Dr. JustSteph Sales Inc. Lamb Weston Canada Coldbrook, NS B4N 1B9 13-2857 Sherwood Heights Dr. Kendale Products Ltd. 6-295 Queen St., Ste. 383 902-678-3200 Oakville, ON L6J 2S7 3187 Stouffville Rd., P.O. Box 99 Brampton, ON L6W 486 janiking.ca 905-829-9768 Gormley, ON L0H 1G0 905-278-4544 juststephsales.com 905-887-5822 lambweston.ca Jani-King Hospitality offers a full menu kendale.ca of cleaning services, including turn-key Kaba Lodging Systems Lamplough Cutlery Ltd. housekeeping, supplement staffing, overnight public space, guestroom deep 7301 Decarie Blvd. Ketchum Manufacturing Inc. 5501 Vanden Abeele St. cleans, kitchen cleaning and more. Montreal, QC H4P 2G7 1245 California Ave. Montreal, QC H4S 1W1 514-735-5410 Brockville, ON K6V 7N5 514-335-7883 kabalodging.com 613-342-8455 lamploughcutlery.com Jaymar ketchum.ca 75 Rue Jaymar Kara Furniture Management Ltd. Lancaster Colony Terrebonne, QC J6W 1M5 1028 Lakeshore Rd. E. Keystone Fitness Commercial Products 450-471-4172 Oakville, ON L6J 1K8 8-7700 Keele St. P.O. Box 630 jaymar.ca 905-842-6437 Vaughan, ON L4K 2A1 Columbus, OH 43216 karafurniture.com 416-667-7112 614-263-2850 JFC International Inc. keystonesports.ca lccpinc.com 1025 Kamato Rd. Mississauga, ON L4W 0C1 KGB Marketing Inc. Larry Mckenzie Realty 905-629-0993 6-5630 Tomken Rd. Executives Elite jfc.com Mississauga, ON L4W 1P4 519 York St. 905-624-3730 London, ON N6B 1R4 kgbmarketing.com 519-673-7822 Kärcher Canada Inc. larrymckenzie.ca 6535 Millcreek Dr., Unit 67 Kienna Coffee Roasters Mississauga, ON L5N 2M2 164-2880 45th Ave. S.E. (The) Last Touch 905-672-5636 Calgary, AB T2B 3M1 P.O. Box 123 Pickering Main karcher.ca JLL Hotels & Hospitality Group 403-444-9300 Pickering, ON L1V 2R2 kienna.com 905-239-6992 199 Bay St., Ste. 4610 Kärcher Canada offers a complete Toronto, ON M5L 1G3 range of commercial cleaning thelasttouch.biz 416-238-4805 equipment, accessories and parts to Kimball Hospitality jll.ca/hospitality service the Canadian market. 1180 East 16th St. LCE Interiors Jasper, IN 47549 141 Caster Ave. JLL Hotels & Hospitality Group 800-634-9510 Woodbridge, ON L4L 5Y8 is a global leader in hotel brokerage and Karstan Communications Inc. kimballhospitality.com 905-856-5488 financing with an office in Toronto that 235310 Grey Rd. 13 lceinteriors.com operates across Canada. Kimberly, ON N0C 1G0 Kimberly-Clark Inc. 905-844-1900 50 Burnhamthorpe Rd. W. Lecours Wolfson karstan.com Mississauga, ON L5B 3Y5 116 Spadina Ave., Ste. 700 Johnson-Rose Inc. 888-525-8388 Toronto, ON M5V 2K6 7300 East Danbro Cres. Kartners Bathroom Accessories kimberly-clark.com 416-703-5482 Mississauga, ON L5N 6C2 112 Donaghy Ave. lecourswolfson.com 905-817-1470 North Vancouver, BC V7P 2L5 King Koil Sleep Products johnsonrose.ca 604-628-0567 5811-46th St. S.E. Leda Furniture kartners.com Calgary, AB T2C 4Y5 350 Clayson Rd. JostCo Textiles International 403-279-1020 Toronto, ON M9M 2H2 160 Tycos Dr., Ste. 2201 kingkoil.ca 416-745-9588 Toronto, ON M6B 1W8 ledafurniture.com 416-792-3800 Kohler jostco.com 107 Woodbine Downs Legrand Toronto, ON M4L 3P1 570 Applewood Cres. JRoss Recruiters K-Bro Linen 416-802-1250 Vaughan, ON L4K 4B4 3500-2 Bloor St. E. 14903-137 Ave. kohler.ca 905-738-9195 Toronto, ON M4W 1A8 Edmonton, AB legrand.ca/adorne/inspiration/hospitality 416-410-5316 780-733-0303 Koregroup Inc. [email protected] jrossrecruiters.com k-brolinen.com 1839-120th Ave. N.E. Calgary, AB T3K 0S5 JRS Amenities Ltd. Decades of experience, continual 403-244-6460 110-11780 Hammersmith Way reinvestment in leading edge equipment koregroupinc.com and extensive quality assurance programs Richmond, BC V7A 5E9 combine to make K-Bro the number one 604-244-7627 choice of the hospitality industry in Canada. jrsamenities.com

36 MARCH/APRIL 2016 HOTELIER hoteliermagazine.com timeless appeal

Our most popular lounge series goes uptown with a new metal frame design. To complement the new look, an optional double width cush-

CITI SQUARE SEATING SERIES. ion is available on freestanding models and modular configurations. Citi Square is available with standard foam or an optional Ultracell foam (UC), perfect for hotel guestrooms and public spaces.

GLOBALFURNITUREGROUP.COM [email protected] THE 2016 BUYER’S GUIDE

Level It Inc. Majestic International McCain Foods (Canada) (Table Bases for Uneven Floors) 5905 Rue Kieran 8800 Main St. 2 Holland Dr., Ste. 8 Saint-Laurent, QC H4S 0A3 Florenceville-Bristol, NB E7L 1B2 Bolton, ON L7E 1E1 514-727-2000 866-622-2461 906-857-7142 majesticinternational.com mccain.ca selecthospitalitysystems.com LOC International Inc. [email protected] 2759 Boul. Matte Malaspina Soap Factory Inc. McCall’s Brossard, QC J4Y 2P4 6908 Invermere Ct. 1290 Fewster Dr. Levey Industries Inc. 450-984-1113 Powell River, BC V8A 1N5 Mississauga, ON L4W 1A4 2150 Winston Park Dr. locinternational.com 604-485-2281 905-602-9622 Oakville, ON L6H 5V1 malaspinasoapfactory.ca mccalls.ca At LOC International, we supply 800-588-3990 fridges, electronic safes, electronic leveyindustries.com locks, minibars and minibar accessories Manco Distributors Inc. McCormick Canada to more than 8,000 satisfied customers 25 Iron St. P.O. Box 5788 Lexmark Carpet Mills Inc. in North America. Etobicoke, ON M9W 5E3 London, ON N6A 4Z2 285 Kraft Dr. 416-247-8422 519-432-7311 Dalton, GA 30721 manitowocice.com clubhouseforchefs.ca 800-871-3211 Lockwood Manufacturing Inc. lexmarkcarpet.com 84 Easton Rd. Manitowoc Foodservice/ McCullagh Coffee (Food Service) Brantford, ON N3P 1J5 Garland Canada 245 Swan St. LG Electronics Canada Inc. 519-756-2800 1177 Kamato Rd. Buffalo, NY 14204 20 Norelco Dr. lockwoodmfg.ca Mississauga, ON L4W 1X4 800-753-3473 North York, ON M9L 2X6 888-442-7526 mccullaghcoffee.com 647-253-6300 Lodgenet Canada Inc. manitowocfsusa.com lg.com/ca_en 1-292 Walker Dr. Mega-Lab Foodservice Brampton, ON L6T 4Z1 Mansfield Plumbing Products LLC B-361 Connie Cres. Libbey Glassware, a Libbey 905-458-0200 150 East First St. Concord, ON L4K 5R2 Foodservice Company lodgenet.com Perrysville, OH 44864 877-634-2522 300 Madison Ave., P.O Box 10060 877-850-3060 mega-lab.com/foodservice Toledo, OH 43699-0060 Long Range Systems Inc. mansfieldplumbing.com 800-356-8006 4550 Excel Parkway Mellors Exceptional Hospitality libbey.com Addison, TX 75001 Maple Leaf Foodservice Recruitment Services 214-553-5308 6985 Financial Dr. 777 Bay St., P.O. Box 46037 Lieberman Tranchemontagne Inc. pager.net Mississauga, ON L5N 0A1 Toronto, ON M5G 2P6 653 Rue Hodge 877-779-3663 416-925-7533 Saint-Laurent, QC H4N 2A3 Lowry School for Pool mapleleaf.ca mellors.ca 514-747-5510 & Spa Chemistry liebermantranche.com 4-1151 Gorham St. Marina Textiles Inc. Meteor Telecommunications Newmarket, ON L3Y 8Y1 11-3535 Laird Rd. Phone Systems Life Fitness 800-391-8378 Mississauga, ON L5L S47 66 Nuggett Ct., Ste. 2 5100 North River Rd. lowryschools.com 905-828-8800 Brampton, ON L6T 5A9 Schiller Park, IL 60176 marinatextiles.com 905-595-4444 800-527-6065 Lunera Lighting Inc. meteortel.com lifefitness.com 1615 Wayatt Dr. Master Group Santa Clara, CA 95054 1675 Boul. Montarville Meubles Saint Damase LightGuard 650-241-3875 Boucherville, QC J4B 7W4 246 Rue Principale 272 West Stag Park Service Rd. lunera.com 514-527-2301 Saint-Damase, QC J0H 1J0 Burgaw, NC 28425 master.ca 450-797-3702 910-259-1131 Mac Interior Design Inc. st-damase.com lightguard.com 1679 Bedford Row Master Pools by Dominion Halifax, NS B3J 1T1 Gunite Calgary Ltd. MGS Liinz 902-425-4959 3-1381 Hastings Cres. S.E. 2043 State Rd. 7, F6-291 3035 Boul. Industriel macinteriordesign.com Calgary, AB T2G 4C8 Boca Raton, FL 33498 Sherbrooke, QC J1L 2T9 403-287-1660 561-218-8798 819-566-1515 Macgregor’s Meat & Seafood Ltd. masterpoolscalgary.com mgsdesigns.com liinz.com 265 Garyray Dr. Toronto, ON M9L 1P2 Matrix Integrated Solutions Ltd. MicroFridge/Danby Lilydale Inc. 416-749-5951 15-3075 14th Ave. 5070 Whitelaw Rd. P.O. Box 250 macgregors.com Markham, ON L3R 0G9 Guleph, ON N1H 6J4 Pickering, ON L1V 2R4 905-752-1200 519-837-0920 888-377-7789 Magic Seasoning Blends matrixpos.com microfridge.ca lilydale.com 720 Distributors Row, P.O. Box 23342 New Orleans, LA 70123 Maximillien & Company MIDI Division of BDM Lindt & Sprüngli (Canada) Inc. 504-731-3590 2401 Canoe Ave. + Furniture Inc. 900-181 University Ave. chefpaul.com Coquitlam, BC V3K 6A9 1273 Boul. Saint-Laurent O. Toronto, ON M5H 3M7 800-667-9387 Louiseville, QC J5V 2L4 416-351-8566 Maitre’D by Posera POS maximillien.com 800-567-8549 lindt.ca 2020 University St., Ste. 1900 mi-di.ca Montreal, QC H3A 2A5 Maytag Commercial Laundry Liveport 888-404-2662 2000 M63 North MD 8600 Miele Ltd. 3689 Yorkton Rd. maitredpos.com Benton Harbour, MI 49022 161 Four Valley Dr. West Kelowna, BC V4T 2T7 800-662-3587 Vaughan, ON L4K 4V8 866-721-0485 maytagcommerciallaundry.com 888-325-3957 liveport.com mieleprofessional.ca

38 MARCH/APRIL 2016 HOTELIER hoteliermagazine.com HOSTED BY

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CHIC16_FullPgHOTELIER_r2.indd 1 2016-02-19 4:25 PM THE 2016 BUYER’S GUIDE

Milliken & Company Moneris Solutions NEBS Business Products Noritake Canada Ltd. P.O. Box 1926 3300 Bloor St. W. 330 Cranston Cres. 90 Nuggett Ave. Spartanburg, SC 29304 Toronto, ON M8X 2X2 Midland, ON L4R 4V9 Toronto, ON M1S 3A7 864-503-2020 866-666-3747 866-749-6327 416-291-2946 milliken.com shopmoneris.com nebs.ca noritakechina.com/canada

Montague Company Nella Cutlery Toronto 1830 Stearman Ave. 148 Norfinch Dr. Hayward, CA 94540-4954 Toronto, ON M3N 1X8 800-345-1830 416-740-2424 montaguecompany.com nellacutlery.com Northern Feather Canada 8088 River Way Morton-Parker Ltd. Neo-Image Candlelight Ltd. Delta, BC V4G 1K9 Milnor Laundry Systems 99 Dufferin Ave., P.O. Box 547 1331 Blundell Rd. 604-940-8283 P.O. Box 400 Trenton, ON K8V 5R7 Mississauga, ON L4Y 1M6 northern-feather.com 800-267-7509 905-273-3020 Kenner, LA 70063 We create sleep products from 504-467-9591 mortonparker.com neo-image.com the finest natural fills to the most milnor.com technologically advanced fibrefills; Mother Parkers Tea & Coffee Inc. offering the most comfort at the Since 1947, Milnor Laundry Systems 2530 Stanfield Rd. highest quality. has been a leading commercial Mississauga, ON L4Y 1S4 and industrial laundry equipment 905-279-9100 manufacturer throughout the world. mother-parkers.com Our washer-extractors and dryers are NESTLÉ PROFESSIONAL® available with a variety of controls Mr. Grab Bar Inc. 25 Sheppard Ave. W. from very simple to quite sophisticat- 999 Vanderbilt Beach Rd., Ste. 200 North York, ON M2N 6S8 ed, depending on your hotel laundry’s Naples, FL 34108 800-288-8682 needs. Contact a local dealer to 239-514-4722 nestleprofessional.com discover how Milnor can save you mrgrabbar.com Nestlé Professional is a foodservice- time, energy and water. Muldoon’s Own dedicated organization with three Northwind Maestro PMS Hand Roasted Coffee strategic ambitions: offering consumer 8300 Woodbine Ave., Fifth Floor 5680 Timberlea Blvd. insights to help you create profitable Markham, ON L3R 9Y7 new business ideas, building close Mingus Software-Hotello Mississauga, ON L4W 4M6 905-940-1923 working relationships with you, our maestropms.com 4035 Ambroise St., Ste. 314 877-512-2233 foodservice partner, and leveraging the Montreal, QC H4C 2E1 muldoonscoffee.com strength of our brands and products to Maestro is the preferred PMS 800-665-2659 help you drive profit able growth and hotello.ca/en Mul-T-Mat & Supply Co. solution for independent hotels, guest satisfaction. By bringing these resorts and multi-property groups. 4-106 Rayette Rd. things together, Nestlé Professional will Its 20+ integrated modules increase Minibar Systems Concord, ON L4K 2G3 allow every foodservice professional to profitability and enable operators to 201-21 Queen St. E. 800-567-6287 feel the support of the world’s largest engage guests with a personalized Brampton, ON L6W 3P1 mul-t-mat.com food and beverage company. experience. Maestro’s Diamond 905-487-0620 Plus Service provides personal minibar.ch MVP Group Corp. North American support to keep 5659 Royalmount Ave. independent properties Mitel Network Solutions Montreal, QC H4P 2P9 Nestlé Waters Canada operational 24-7. 350 Legget Dr. 514-737-9701 101 Brock Rd. S. Kanata, ON K2K 2W1 mvpgroupcorp.com Guelph, ON N1H 6H9 905-501-4600 888-565-1445 mitel.com National Event Supply nestle-waters.ca 3280 Caroga Dr. Nova Communications MKE Industries Inc. Mississauga, ON L4V 1L4 Netversity Solutions 167 Trider Cres. 183 Boul. Montcalm N. 800-827-8953 450 Harry Walker Parkway S. Dartmouth, NS B3B 1V6 Candiac, QC J5R 3L6 nationaleventsupply.com Newmarket, ON L3Y 8E3 877-721-7070 450-659-6531 905-952-2288 novacommunications.com mke-ind.com Nationwide Hotel Supply Inc. netversity.ca 8771 No. 4 Rd. NRG Equipment Inc. Modern Niagara HVAC Services Richmond, BC V6Y 2T7 New Perspective Pools 44 East Beaver Creek, Unit 5 695 Flint Rd. 604-277-9294 240-70 Shawville Blvd. S.E., Ste. 1429 Richmond Hill, ON L4B 1G8 Weston, ON M3J 2T7 hotelsupplycanada.com Calgary, AB T2Y 2Z3 905-707-5027 416-748-3882 403-973-7696 nrgequipment.ca modernniagara.com/hvactoronto Natural Fruit Canada newperspectivepools.com [email protected] 77 Presidio Dr. Molly Magee Hamilton, ON L8W 3C5 Noram Interiors Number Ten Architectural Group P.O. Box 71547 289-439-1635 29 Portland St. 200-1619 Store St. Aurora, ON L4G 6S9 naturalfruit.ca Etobicoke, ON M8Y 1A6 Victoria, BC V8W 3K3 905-726-8929 416-236-0771 250-360-2106 mollymagee.com Naya noraminteriors.com numberten.com 340-2030 Pie-IX Blvd. Moncur Design Associates Montreal, QC H1V 2C8 Noraxx Inspections Inc. Ocean Spray International 672 Dupont St. 888-456-6292 B-5650 Keaton Cres. One Ocean Spray Dr., P.O. Box 81 Toronto, ON M6G 1Z6 naya.com Mississauga, ON L5R 3G3 Lakeville, MA 02349 416-537-7991 905-502-8222 905-281-4496 moncur.ca noraxx.ca oceanspray.ca

40 MARCH/APRIL 2016 HOTELIER hoteliermagazine.com BUYER’S GUIDE 2016

Oculus Hospitality Training Oreck Corp. Otis Spunkmeyer Inc. & Business Solutions Inc. 1400 Salem Rd. 14490 Catalina St. 422 Richards St., Ste. 170 Cookeville, TN 38506 San Leandro, CA 94577 Vancouver, BC V6B 2Z4 800-989-3535 888-275-6847 877-649-5641 oreck.com spunkmeyer.com oculussolutions.com Ontario Laundry Systems Inc. 5-7475 Kimbel St. Ozomate, the Ozone Company Odyssey Wallcoverings Mississauga, ON L5S 1E7 7585 Rue Cordner 888-669-4837 60 Prince Andrew Place LaSalle, QC H8N 2R5 ontariolaundry.com Toronto, ON M3C 2H4 888-696-6283 647-288-0888 Ontario Laundry has more than 100 ozomate.com odysseywallcoverings.com years of combined experience in the planning and execution of new and PAG Hospitality Oggi Design Inc. renovated laundry facilities of all sizes, 880-1435 St. Alexandre Rd. 7174 Croissant du Littoral as well as superior service and Montreal, QC H3A 2G4 Anjou, QC H1J 2Z3 parts support. 514-378-1879 514-327-0440 Orkin Canada pag-solutions.com oggidesign.com Opella LLC 5840 Falbourne St. 1160 West 13th St. Mississauga, ON L5R 4B5 Pak-It Green Cleaning Solutions O’Neill Hotels & Resorts Riviera Beach, FL 33404 800-800-6754 20 Iroquois St. orkincanada.ca 1690-401 Georgia St. W. 772-919-7905 Niagara Falls, NY 14303 Vancouver, BC V6B 5A1 opella.com For more than 100 years, 905-932-0618 oneillhotels.com Orkin Canada has been a leader plastic2oil.com Oracle Micros Systems Inc. in effective and environmentally Onity 7031 Columbia Gateway Dr. responsible pest control, bird control, Panasonic Canada Inc. 5201 Explorer Dr. Columbia, MD 21046 wildlife management and 5770 Ambler Dr. Mississauga, ON L4W 4H1 866-287-4736 washroom care services. Mississauga, ON L4W 2T3 416-986-8392 micros.com 877-559-8473 onity.com panasonic.ca Orchid Island Juice Company 330 North U.S. Highway One PanSaver Fort Pierce, FL 34950 542 N. Lewis Rd., Ste. 206 800-373-7444 Limerick, PA 19468 oijc.com 877-726-7287 pansaver.com Take the next step toward efficiency and convenience. Get fit with Kaba.

The next step is choosing a solution employing the latest security technology delivering innovation to enhance both operational efficiency and the guest experience. Kaba magstripe and RFID hotel locks have long been the industry standard, and your guests can now enjoy the convenience of our new mobile access solution.

Kaba Lodging Ilco - 877.468.3555 Saflok - 800.999.6213 Whether the project calls for new construction or renovation, get fit or retrofit with Kaba. kabalodging.com THE 2016 BUYER’S GUIDE

Paramount Lodging Advisors Philips Day-Brite (The) Pop Shoppe PromoWare Corp. 939 W. North Ave., Ste. 750 938 Green St. S. P.O. Box 84012 2210 Hanselman Ave. Chicago, IL 60642 Tupelo, MS 38804 Burlington, ON L7L 6S2 Saskatoon, SK S7L 6A4 312-239-0166 800-234-1890 905-634-3663 800-463-9237 paramountlodging.com chloridesys.com thepopshoppe.com promowarecorp.com

ParkSmart Inc. Philips Hospitality Postime Inc. Protect-A-Bed 301 Matheson Blvd. W. 281 Hillmount Rd. 729 Henry Ave. 1500 South Wolf Rd. Mississauga, ON L5R 3G3 Markham, ON L6C 2S3 Winnipeg, MB R3E 1V2 Wheeling, IL 60090 905-755-0027 888-744-5477 204-452-3444 866-297-8836 smartcity-parksmart.com philips.ca postime.com protectabed.com

Parmalat Canada Phillips Foods Inc. PPL Aquatic Fitness PSAV Presentation Services 405 The West Mall, 10th Floor 1215 East Fort Ave. & Spa Group Inc. 8-200 Trowers Rd. Toronto, ON M9C 5J1 Baltimore, MD 21230 135 Matheson Blvd. E. Vaughan, ON L4L 5Z8 800-563-1515 443-263-1200 Mississauga, ON L4Z 1R2 780-991-9993 parmalat.ca phillipsfoods.com 905-501-7210 psav.com pplgroup.com PC Music Phoenix Floor & Wall Products Inc. PurePages 1-121 Bradwick Dr. 8 Maplewood Dr. Precise ParkLink Inc. 504 Iroquois Shore Rd. Concord, ON L4K 1K5 Hazleton, PA 18202 100 Floral Parkway Oakville, ON L6H 3K4 905-760-8747 800-268-8108 Toronto, ON M6L 2C5 866-321-6111 pcmusic.com floorsbyphoenix.com 888-783-7275 purepages.ca preciseparklink.com Peerless Hospitality Phone Suite Purity Pest Control 335 Rue de Roxton D-2150 West 6th Ave. Preferred Alliance 64 Conley St. Actonvale, QC J0H 1A0 Broomfield, CO 80020 Group Systems Ltd. Toronto, ON L4J 2X5 888-467-5075 800-245-9933 101-2904 South Sheridan Way 905-761-9388 peerlesshospitality.com phonesuite.com Oakville, ON L6J 7L7 puritypestcontrol.com 800-219-8805 Peller Estates PI Fine Art preferredalliance.ca Quadrant Marketing Ltd. 290 John St. E. 1180 Caledonia Rd. 1220 Sheppard Ave. E., Ste. 400 Niagara-on-the-Lake, ON L0S 1J0 Toronto, ON M6A 2W5 Prince Castle LLC Toronto, ON M2K 2S5 905-468-4678 416-789-7156 355 East Kehoe Blvd. 416-497-1711 peller.com pifineart.com Carol Stream, IL 60188 quadrantmarketing.com 630-462-8800 Penalta Group Ltd. Picture This On Granite princecastle.com Quality Meats 521 North Service Rd. E., Ste. 2B 82 Chemin des Ursulines 3-8450 Lawson Rd. Oakville, ON L6H 1A5 Stanstead, QC J0B 3E0 Milton, ON L9T 0J8 905-465-0970 819-876-5009 905-564-9422 penaltagroup.com picturethisongranite.com Rabco Foodservice Ltd. Pepsi-QTG Canada Inc. Piller’s Fine Foods 880 Milner Ave. 5550 Explorer Dr., Eighth Floor 443 Wismer St. Procter & Gamble Professional Toronto, ON M1B 5N7 Mississauga, ON L4W 0C3 Waterloo, ON N2K 2K6 4711 Yonge St. 416-208-2025 289-374-5000 800-265-2628 Toronto, ON M2N 6K8 rabcofoodservice.com pepsico.com pillers.com/foodservice 800-332-7787 pgpro.ca Rational Canada Perfect Fry LLC Pinnacle Foods 107-2410 Meadowpine Blvd. P&G Professional helps you keep

1-2355 52 Ave. S.E. 2420 Meadowpine Blvd., Ste. 101 every area of your property sparkling Mississauga, ON L5N 6S2 Calgary, AB T2C 4X7 Mississauga, ON L5N 6S2 clean, fresh smelling and comfortable, 877-728-4662 403-253-9214 905-821-8500 so your guests feel right at home. rational-canada.com perfectfry.com pinnaclefoodscorp.com RBC Royal Bank Permul Ltd. Pitco Frialator Inc. 483 Bay St., B1 Level 325A Annagem Blvd. 3-3220 Orlando Dr. Professional Sanitation & Packaging Toronto, ON M5G 2E1 Mississauga, ON L5T 3A7 Mississauga, ON L4V 1R5 10 Loring Dr. 800-769-2520 905-670-3744 905-677-4428 Bolton, ON L7E 1J9 rbcroyalbank.com/business permul.com pitco.com 905-951-9410 professionalsanitationpackaging.com Re/max (The) Personnel Department Plan A PR & Marketing Inc. 7101 Syntex Dr. 1205-595 Howe St. 160 South Main St., Ste. A ProffDesign Hotel Furniture Mississauga, ON L5N 6H5 Vancouver, BC V6C 2T5 Winter Garden, FL 34787 163 Rue Cowie, Bureau 103 905-542-2400 604-685-3530 407-905-0608 Granby, QC J2G 3V5 remax.ca goodstaff.com planapr.com 514-978-0242 proffdesign.ca Reckitt Benckiser Canada Inc. Pet on Vacation Point of Presence Technologies Inc. 2-1680 Tech Ave. 2 Landscape Dr. 114 Parliament St. Profitek POS Solutions Mississauga, ON L4W 5S9 Shanty Bay, AB L0L 2L0 Toronto, ON M5A 2Y8 2688 Shell Rd., Ste. 108 905-293-7000 855-738-7829 416-979-2092 Richmond, BC V6X 4E1 reckittbenckiser.com petonvacation.com pofp.com 866-248-0333 profitek.com

42 MARCH/APRIL 2016 HOTELIER hoteliermagazine.com THE 2016 BUYER’S GUIDE

Redmond/Williams ResortSuite Rich Products Corp. Rocelco Inc. A/V 5605 Timberlea Blvd. 171 East Liberty St., Ste. 207 1 Robert Rich Way Mounting Solutions Mississauga, ON L4W 2S4 Toronto, ON M6K 3P6 Buffalo, NY 14213 24 Viceroy Rd., Unit 1 888-571-2627 416-259-0715 716-878-8000 Concord, ON L4K 2L9 redmondwilliams.com enablez.com richs.com 800-387-9101 rocelco.com (The) Refinishing Touch Restwell Sleep Products Richardson Oilseed Ltd. 9350 Industrial Trace 14922 54A Ave. 2800 One Lombard Place Rocky Mountain Down and Feather Alpharetta, GA 30004 Surrey, BC V3S 5X7 Winnipeg, MB R3B 0X8 4150 McConnell Dr. 800-523-9448 888-572-8177 866-217-6211 Burnaby, BC V5A 3Y9 therefinishingtouch.com restwell.com richardson.com 604-421-5388

Regal Ware Inc. Reuven International Ridalco Industries Inc. Rodo Industries Inc. 1675 Reigle Dr. 1881 Yonge St., Ste. 201 1084 Kenaston St., Unit 4 44 Meg Dr. Kewaskum, WI 53040 Toronto, ON M4S 3C4 Ottawa, ON K1B 3P5 London, ON N6E 3R4 262-626-8503 416-929-1496 613-745-9161 519-668-3711 regalware.com reuven.com ridalco.com rodoinc.com

Renard International Hospitality Revive Hot Towel Company Rising Tide Consultants Ltd. Rogers Communications Inc. Search Consultants 2645 Lynburn Cres. 1090-1130 West Pender St. 333 Bloor St. E., Seventh Floor 121 Richmond St. W., Ste. 500 Nanaimo, BC V9S 3T7 Vancouver, BC V6E 4A4 Toronto, ON M4W 1G9 Toronto, ON M5H 2K1 866-206-6158 604-669-2928 866-727-2141 416-364-8325 revivehottowels.com risingtideconsultants.ca rogers.com/business renardinternational.com RGA Hotel Asset Management Roberta Uniforms & Textile Ronco Renée Bates Designs 3 Rowanwood Ave. 308-10 Bloorview Place 70 Planchet Rd. 3590 Rivergate Way, Ste. 1805 Toronto, ON M4W 1Y5 Toronto, ON M2J 0B1 Concord, ON L1K 2C7 Ottawa, ON K1V 1V6 416-505-4301 416-300-0407 905-660-6700 613-769-0477 rgahotels.com roberta.bz ronco.ca reneebatesdesigns.com RIBA Corp. Robot Coupe U.S.A. Inc. Royal Design Inc. Reservationbooks.com 433 Consortium Ct. 6-1255A Reid St. 1228 Gorham St., Unit 10 Meriline R., P.O. Box 78029 London, ON N6E 2S8 Richmond Hill, ON L4B 1E9 Newmarket, ON L3Y 8Z1 Ottawa, ON K2E 1B1 519-668-3396 905-660-4600 905-508-5600 800-942-7086 ribacorporation.com robotcoupeusa.com royaldesign.ca reservationbooks.com THE 2016 BUYER’S GUIDE

Royal Doulton Hospitality SCA Tork Seura Inc. Sita Importing & Manufacturing Inc. 1330 Campus Parkway 1275 North Service Rd., Ste. 800 1230 Ontario Rd. 177 Westcreek Dr. Wall, NJ 07719-1454 Oakville, ON L6M 3G4 Green Bay, WI 54311 Woodbridge, ON L4L 9N6 800-244-9923 855-486-7522 920-857-9069 905-264-8264 royaldoultonhospitality.com tork.ca seura.com sitachairs.com

Rubbermaid Commercial Schindler Elevator Corp. Shoes for Crews Products Canada 3640A McNicoll Ave. 250 South Australian Ave. 586 Argus Rd. Toronto, ON M1X 1G5 West Palm Beach, FL 33401 Oakville, ON L6J 3J3 888-596-6170 800-772-6672 289-291-5720 ca.schindler.com shoesforcrews.ca rubbermaidcommercial.com Smart Hotel Software Schoolhouse Products Inc. Shorewood Furniture 107-1975 Lonsdale Safemark Systems 77 Steelcase Rd. W., Units 1-3 1617 Melanson Rd. North Vancouver, BC V7M 2K3 C/O Select Hospitality Markham, ON L3R 2S5 Greater Lakeburn, NB E1H 2B9 866-864-3382 2 Holland Dr., Unit 7 905-757-7753 506-857-0726 smarthotelsoftware.com Bolton, ON L7E 1E1 schoolhouseproducts.com shorewoodfurn.com Your guests are returning. Are your 905-857-7142 systems ready? We can help with selecthospitalitysystems.com Scotsman Ice Systems Sico America Inc. modern, fully integrated software. Hotel [email protected] 775 Corporate Woods Parkway 7525 Cahill Rd. PMS, banqueting and POS all integrated Vernon Hills, IL 60061 Minneapolis, MN 55439 to accounting. Why suffer with less? Sagetra Inc. (Sanelli Cutlery) 800-726-8762 952-941-1700 6300 Trans-Canada Highway scotsman-ice.com sicoinc.com Saint-Laurent, QC H4T 1X9 Smart IP Phone Systems 514-335-9851 Sea Watch International Ltd. Signature Canada Inc. 66 Nuggett Ct. sagetra.com 8978 Glebe Park Dr. 598 Rue Victoria, P.O. Box 36554 Brampton, ON L6T 5A9 Easton, MD 21601 St-Lambert, QC J4P 3S8 905-759-2660 410-822-7500 450-923-0065 smartip.ca seawatch.com signaturecanada.ca Smart Serve Ontario Sealed Air Diversey Care Sika Footwear/Ecolad Corp. 5405 Eglinton Ave. W., Ste. 105 Salto Systems Inc. 3755 Laird Rd. 2539 Dougall Ave. Toronto, ON M9C 5K6 950 Rue Valois, Bureau 104 Mississauga, ON L5L 0B3 Windsor, ON N8X 1T5 416-695-8737 Vaudreuil-Dorion, QC J7V 8P2 800-668-7171 800-665-2124 smartserve.ca 514-616-2586, ext.105 sealedair.com sikafootwear.com saltosystems.com Smoovie TV Second Cup Ltd. 20101 Hamilton Ave., Ste. 100 Salto RFID technology in access 6303 Airport Rd., Second Floor Torrance, CA 90502 control covers the breadth of the Mississauga, ON L4V 1R8 424-634-4900 hospitality industry needs: taking 877-212-1818 smoovie.tv care of property security, as well as streamlining and maximizing staff secondcup.com Simmons Canada Inc. management activities. 2550 Meadowvale Blvd., Unit 1 SOCAN Select Food Products Ltd. Mississauga, ON K5B 8C2 41 Valleybrooke Dr. 120 Sunrise Ave. 905-285-7689 Toronto, ON M3B 2S6 Samsung Electronics Canada Inc. Toronto, ON M4A 1B4 simmonshospitality.ca 416-445-8700 2050 Derry Rd. W. 416-759-9316 Simmons® serves you and your guests socan.ca Mississauga, ON L5M 0B9 selectfoodproducts.com by offering the best selection of quality 905-817-6453 Beautyrest® Premium Mattresses, the Sodexo samsung.com/ca/business durable and sturdy EnduroTech® 5420 North Service Rd. Ste. 501 foundation, fashionable upholstery Burlington, ON L7L 6C7 San Benito Foods (Neil Jones from Simmons Upholstery Canada 877-632-8592 Food Company) and a variety of accessories. sodexo.ca 1701 West 16th St. Vancouver, WA 98666 Sirius Tabletop Corp. Sound Products Select Hospitality Systems 800-543-4356 18388 McCowan Rd., P.O. Box 164 12-1016C Sutton Dr. 2 Holland Dr., Unit 7 neiljonesfoodcompanies.com Bolton, ON L7E 1E1 Scarborough, ON L0G 1M0 Burlington, ON L7L 6B8 905-857-7142 905-473-1888 800-263-4996 Sanimax selecthospitalitysystems.com soundproducts.ca 5068 Whitelaw Rd., RR 6 Guelph, ON N1H 6J3 Serving Canada since 1992. Southern Aluminum 800-263-7430 State-of-the-art electronic lock systems. 5 Highway 82 W. sanimax.com smart phone, RFID, wireless. Magnolia, AR 71754 Contact now to upgrade your system. SiriusXM Canada 800-221-0408 Saputo 135 Liberty St., Fourth Floor southernaluminum.com 2365 Chemin de la Côte-de-Liesse Toronto, ON M6K 1A7 Saint-Laurent, QC H4N 2M7 Serta Mattress Company 877-249-9143 514-328-6662 8950 Hunting Rd. siriusxm.ca/musicforbusiness saputo.com Woodbridge, ON L4H 3V1 877-468-3540 Play the music your customers want Sara Lee Foodservice Ltd. serta.com to hear. SiriusXM has dedicated 5900 Ambler Dr., Units 6-11 channels with no DJ chatter and Mississauga, ON L4W 2N3 more than 90 channels of the best 800-667-6226 commercial-free music. saraleefoodservice.com

44 MARCH/APRIL 2016 HOTELIER hoteliermagazine.com THE 2016 BUYER’S GUIDE

Spring U.S.A. Stamina Fibre 127 Ambassador Dr., Ste. 1477 1060 Meyerside Dr. Naperville, IL 60540 Mississauga, ON L5T 1J4 630-527-8600 877-727-7965 Speakman springusa.com staminafibre.ca

Sparkle Solutions 400 Anchor Mill Rd. Squirrel Systems Standard Textile Company Inc. 100 Courtland Ave. Newcastle, DE 19720 Concord, ON L4K 3T6 302-367-2407 8585 Baxter Place 1 Knollcrest Dr. 905-660-2282 speakmanpro.com Burnaby, BC V5A 4V7 Cincinnnati, OH 45237 sparklesolutions.ca 800-388-6824 513-761-9256 Since 1869, Speakman has been squirrelsystems.com standardtextile.com Sparkle Solutions is a distributor for designing, engineering and perfecting Continental Girbau. We sell, lease and bathroom fixtures that exist to SSDG Interiors Inc. Stanislaus Food Products Co. service commercial, industrial and deliver the greatest experience 1111 Melville St., Ste. 300 1202 D St. vended laundry equipment for the Vancouver, BC V6E 3V6 Modesto, CA 95354 accommodation industry. imaginable. From their Signature Brass Shower Heads to complete 604-685-4301 800-327-7201 hospitality collections, Speakman is ssdg.com stanislaus.com unapologetically obsessed with quality, performance and timeless SSP Group Inc. (Stir Sticks Star Manufacturing design. & Picks International Inc.) International Inc. 50 Fasken Dr., Ste. 9 10 Sunnen Dr. Toronto, ON M9W 1K5 St. Louis, MO 63143 416-675-2064 800-264-7827 stirsticks.com star-mfg.com

Stahle Construction Inc. 77-C Edwin St. Spring Air Systems Inc. Kitchener, ON N2H 4N7 9-1464 Cornwall Rd. 519-717-6865 Oakville, ON L6J 7W5 stahlecon.com 866-874-4505 springairsystems.com

Clifton Blake Capital Corp, FSCO: 12649 YOUR HOTEL FINANCING PARTNER ✪ Over $200 million in hotel loans across Canada. Best Western Plus Lacombe Inn and Suites ✪ New construction, refinancing, and repositioning assets. Lacombe, AB

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Winnipeg Manitoba 204-88-50 www.defehr.com

hoteliermagazine.com MARCH/APRIL 2016 HOTELIER 45

Clifton Blake QV.indd 1 2015-12-18 11:12 AM THE 2016 BUYER’S GUIDE

Sunkist Foodservice Equipment Symphonex Therapedic Sleepking P.O. Box 7888 1-121 Bradwick Dr. Crown Design Van Nuys, CA 91409 Concord, ON L4K 1K5 116 Milvan Dr. 818-986-4800 866-284-3269 Toronto, ON M9L 1Z9 sunkistfs.com symphonex.com 416-781-4683 sleepking.ca Superior Pool Spa & Leisure Syscan-Id 24 Martin Ross Ave. 265 Rue de la Couronne, Bureau 101 THG U.S.A. Starbucks Coffee Canada Toronto, ON M3J 2K8 Quebec, QC G1K 6E1 6601 Lyons Rd. 5140 Yonge St. 416-665-0410 514-685-7778 Coconut Creek, FL 33073 Toronto, ON M2N 6L7 superiorpool.com syscan-id.com 954-425-8225 416-585-2575 thgusa.com solutions.starbucks.ca Superior Quilting Ltd. Sysco Guest Supply Canada Inc. 375 Norfinch Dr. 5-570 Matheson Blvd. E. TierOne Hospitality Solutions Inc. Our coffee experience is about Toronto, ON M3N 1Y7 Mississauga, ON L4Z 4G3 100 York Blvd., Ste. 402 quality and personalization for 800-563-2664 866-483-7822 Richmond Hill, ON L4B 1J8 every person we serve, so naturally we’re passionate about delivering superiorquilting.com guestsupply.ca 905-731-9030 our Branded Solutions the same [email protected] tieronehospitality.com way. From our espresso, brewed Supramatic Inc. coffee, tea and premium self-serve 2-1020 Brevik Place T&S Brass and Bronze TMF Foods solutions to an entire Licensed Store Mississauga, ON L4W 4N7 2 Saddleback Cove, P.O. Box 1088 46 Community Ave. experience, we’ll help you optimize 905-279-3666 Travelers Rest, SC 29690 Stoney Creek, ON L8E 2Y3 your business and satisfy the needs supramatic.com 864-834-4102 800-263-1378 of your customers wherever tsbrass.com tmffoods.com they are. Surety Food Safety Group 2325 Hurontario St., Ste. 166 Tableware Solutions Ltd. TOA Canada Corp. Mississauga, ON L5A 4K4 4524 Eastgate Parkway 3-6150 Kennedy Rd. SteamSuite 800-291-0019 Mississauga, ON L4W 3W6 Mississauga, ON L5T 2J4 2255 Union Place suretygroup.net 905-629-9555 905-564-3570 Simi Valley, CA 93065 tablewaresolutions.com toacanada.com 800-766-0711 Swimeeze Swimwear steamsuite.com by Stanleykem Inc. Taco Canada Tomlinson Industries 2255 B Queen St. E., Ste. 135 3-8450 Lawson Rd. 13700 Broadway Ave. STEM Consulting & Marketing Inc. Toronto, ON M4E 1G3 Milton, ON L9T 0J8 Cleveland, OH 44125 51 Glenmore Rd. 416-690-2320 905-564-9422 216-587-3400 Toronto, ON M4L 3M2 swimeeze.com taco-hvac.com tomlinsonind.com 416-568-2477 stemconsulting.com Swissh Commercial Equipment Tag Umbrella, division 6060 Metropolitain Blvd. E., Ste. 200 of Tag Products Stirling Creamery Ltd. Montreal, QC H1S 1A9 P.O. Box 91203 1 West Front St. 514-524-6005 West Vancouver, BC V7V 3N6 Stirling, ON K0K 3E0 swissh.ca 800-865-4660 800-513-7850 tagumbrella.com stirlingcreamery.com TORLYS Inc. Tarrison Products Ltd. 1900 Derry Rd. E. Studio Italia Design 2780 Coventry Rd. Mississauga, ON L5S 1Y6 1835 N.E. Miami Gardens Dr., Ste. 555 Oakville, ON L6L 6K4 877-522-6661 Swisssol Inc. torlys.com North Miami Beach, FL 33179 195 Maple Heights Dr., 905-825-9665 305-621-9602 tarrison.com Gravenhurst, ON P1P 1R1 TORLYS is a fast expanding global sid-usa.com 705-687-5445 swisssol.com flooring company that specializes in beautiful, responsible flooring. Stylus Sofas Inc. Swisssol Inc. is a leading Ontario-based TORLYS smart floors use the patented 7885 Riverfront Gate supplier of bathroom amenities with Tempur Sealy International, Inc. Uniclic® joint to create an extensive Burnaby, BC V5J 5L6 a strong focus on sustainability. Our (Canadian Division) selection of re-usable flooring in 604-436-4100 tamper-proof and drip-free dispenser 145 Milner Ave. leather, hardwood, laminate, cork, stylussofas.com system, Press + Wash using second Scarborough, ON M1S 3R1 EverWood and EverTile luxury vinyl generation recyclable material, has 800-268-4414 floors. TORLYS sister brands to Sun Pac Foods Ltd. revolutionized how hotels plan their sealycanada.com TORLYS smart floors include TORLYS 10 Sun Pac Blvd. eco/green strategy. SuperSolid Hardwood and Marquee Floors by TORLYS. Brampton, ON L6S 4R5 Tempur Sealy International, Inc. is 905-792-2700 Syer Hospitality Group Inc. the world’s largest bedding provider. In 2014 Tempur-Sealy launched its For more information on TORLYS sunpac.ca 1014 Riverbank Way most advanced hospitality collection products, visit www.torlys.com. Oakville, ON L6H 6X1 to date under the brands Sealy, Sealy Sun Rich Fresh Foods Inc. 905-257-2636 Posturepedic, Tempurpedic and 22151 Fraserwood Way syerhospitality.com Stearns & Foster. Toto U.S.A. Inc. Richmond, BC V6W 1J5 1155 Southern Rd. 800-661-0087 Symmons Industries Inc. Morrow, GA 30260 sun-rich.com 31 Brooks Dr. TFI Food Equipment Solutions 770-282-8686 Braintree, MA 02184-3804 52 Armthorpe Rd. totousa.com Sunbeam Hospitality/Jarden Corp. 800-796-6667 Brampton, ON L6T 5M4 20-B Hereford St. symmons.ca 905-790-2211 Town & Country Uniforms Inc. Brampton, ON L6Y 0M1 tficanada.com 5675 Christophe-Colomb Ave. 905-501-0090 Montreal, QC H2S 2E8 sunbeamhospitality.com 613-742-8286 tcuniforms.com

46 MARCH/APRIL 2016 HOTELIER hoteliermagazine.com THE 2016 BUYER’S GUIDE

Traex, a Libbey Foodservice True North Hospitality UniMac (Commercial Universal Marketing Ltd. Company 1143 Vanier Rd. Laundry Equipment) 5501-7B Ave. P.O. Box 10060 Sarnia, ON N7S 3Y6 Shepard St., P.O. Box 990 Delta, BC V4M 1S7 Toledo, OH 800-663-7913 Ripon, WI 54971-0990 604-943-9029 800-356-8006 truenorthdistributors.com 800-587-5458 universalmarketingltd.com libbey.com [email protected] unimac.com Urban Innovations TrainCan Inc. TSOC Union Gas Ltd. 20 Densley Ave. 101-85 Scarsdale Rd. 39-6635 Kitimat Rd. P.O. Box 2001 Toronto, ON M6M 2R1 Toronto, ON M3B 2R2 Mississauga, ON L5N 6J2 Chatham, ON N7M 5M1 416-235-2764 416-447-9588 905-813-8762, ext. 24 888-774-3111 urban-innovations.ca traincan.com tsoc.com uniongas.com USFI Marketing Communications Trilium Textiles Inc. Turtle Island Recycling Unisource, a Veritiv Company 12100 Ford Rd., Ste. 100 120 Eglinton Ave. E., Ste. 500 125 Villarboit Cres., Ste. B 6185 McLaughlin Rd. Dallas, TX 75234 Toronto, ON M4P 1E2 Vaughan, ON L4K 4K2 Mississauga, ON L5R 3W7 303-241-2907 905-282-0424 416-406-2040 289-777-8600 usfi.com triliumtextiles.com/beta gflenv.com unisource.ca

Trottco Ltd. Sales Agency Tyne Hospitality Services Ltd. United Feather & Down 2067 Headon Forest Dr. 5215 Keith Rd. 414 East Golf Rd. Burlington, ON L7M 2N5 West Vancouver, BC V7W 2M9 Des Plaines, IL 60016 905-335-3083 604-618-8778 847-827-1210 tynehospitality.com ufandd.com Trudeau Corp. 1600 Rue Eiffel Unilever Food Solutions Unity Telecom Boucherville, QC J4B 5Y1 160 Bloor St. E., Ste. 1500 450 Harry Walker Parkway S. 800-878-3328 Toronto, ON M4W 3R2 Newmarket, ON L3Y 8E3 trudeau.ca 416-415-3000 905-952-2475 unileverfoodsolutions.com unitytelecom.net

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Vinci Park Water Matrix Witt Industries 69 Yonge St., Ste. 300 555 Hanlan Rd., Unit 1 4600 North Mason-Montgomery Rd. Toronto, ON M5E 1K3 Vaughan, ON L4L 4R8 Mason, OH 45040 416-506-1000 905-850-8080 800-543-7417 VANDERVITT vincipark.ca watermatrix.com witt.com

Vandervitt Inc. Virtual Visit Presentations Inc. Wong Wing (McCain Foods Ltd.) 2780 Coventry Rd. 101-224 Wallace Ave. WEBREZPR0TM 8800 Main St. Oakville, ON L6H 6R1 Toronto, ON M6H 1V7 PROPERTY MANAGEMENT SYSTEM Florenceville-Bristol, NB E7L 1B2 888-316-6607 416-766-7733 866-622-2461 vandervitt.com virtualvisit.ca WebRezPro wongwing.com 1925 18th Ave. N.E. Ste. 115 [email protected] Calgary, AB T2E 7T8 Visa Canada 403-777-9300 Workplace Safety Vandervitt is your source for 77 King St. W., Ste. 4400 webrezpro.com & Prevention Services quality furnishings; specializing in TD North Tower 5110 Creekbank Rd., Ste. 500 dining room, banquet, conference and Toronto, ON M5K 1J5 WebRezPro is a Mississauga, ON L4W 0A1 outdoor patio furniture. Our breadth of 416-367-8472 powerful cloud-based property- 877-494-9777 product offering has the flexibility to visa.ca management system available for healthandsafetyontario.ca meet any budget, and is engineered just $5/month/room. Features include to outlast the toughest environments. Visual Information Products Inc. GDS connectivity, a full accounting World Tableware, a Libbey Our Canadian and U.S. 50,000-sq.- 2682 Slough St. suite, Expedia Quick Connect Foodservice Company and more. ft. distribution centres are there to Mississauga, ON L4T 1G3 300 Madison Ave. support your chain growth, and we 905-264-7001 Toledo, OH 43699-0060 pride ourselves on our exceptional visualtouchpos.com West Coast FoodPak Systems Ltd. 800-356-8006 customer service. 812 East Cordova St. libbey.com Visual Planning Corp. Vancouver, BC V6A 1M4 71 Meadowbank Dr. 604-255-8252 World Wide Iozza Ltd. Van Houtte (GMCR Ottawa, ON K2G 0P4 foodpak.ca 240 Humberline Dr. Canada Holding Inc.) 613-563-8727 Toronto, ON M9W 5X1 3700 Jean-Rivard St. visualplanning.com Western Refrigeration 416-675-1930 Montreal, QC H1Z 4K3 & Beverage Equipment worldwideiozza.com 514-593-7711 Vulcan 1232 36 Ave. N.E. vanhoutte.com 3600 North Point Blvd. Calgary, AB T2E 6M8 Yabu Pushelberg Baltimore, MD 21222 403-250-9656 55 Booth Ave. 866-988-5226 wr.ca Toronto, ON M4M 2M3 vulcanequipment.com [email protected] 416-778-9779 yabupushelberg.com WAC Lighting Weston Food Service 44 Harbor Park Dr. 22 St. Clair Ave. E. Zuccarini Importing Co. Ltd. Vantage Hospitality Group, Inc. 3300 North University Dr., Ste. 500 Port Washington, NY 11050 Toronto, ON M4T 2S7 1335 Davenport Rd. Coral Springs, FL 33065 800-526-2588 416-922-2500 Toronto, ON M6H 2H4 888-316-2378 waclighting.com weston.ca 416-537-3439 joinvantagehotels.com zuccariniltd.com WallDecor 3D WeTrainHotels.com Vantage Hotels is a top 10 global hotel 270 Mud St., P.O. Box 99021 P.O. Box 2066 Station Main Zurn Industries Ltd. company with over 1,200 properties and Stoney Creek, ON L8J 1P0 Kingston, ON K7L 5J8 3544 Nashua Dr. a well-recognized hotel brand in every 877-925-5733 613-541-9320 Mississauga, ON L4V 1L2 lodging segment (budget to upscale). walldecor3d.com wetrainhotels.com 905-405-8272 zurn.com Waste Not Basket Whyte’s Food Corp. 25-11151 Horseshoe Way 20 Rue Sicard Vertex China Richmond, BC V7A 4S5 Saint-Therese, QC J7E 3W7 ASSOCIATIONS 131 Brea Canyon Rd. 604-244-7627 450-420-9520 Walnut, CA 91789 waste-not-basket.com strubpickles.com 909-594-4800 Alberta Hotel & Lodging vertexchina.com Williams Telecommunications Corp. Association (AHLA) 5610 Kennedy Rd. 2707 Ellwood Dr. S.W. VFM Leonardo Inc. Mississauga, ON L4Z 2A9 Edmonton, AB T6X 0P7 111 Peter St., Ste. 530 905-712-4242 780-436-6112 Toronto, ON M5V 2H1 williamsglobal.com Waterford Wedgwood & Royal ahla.ca 877-593-6634 Doulton Canada vfmleonardo.com P.O. Box 508, Station Main Wing’s Food Products American Hotel & Lodging Whitby, ON L1N 5V3 50 Torlake Cr. Association (AHLA) Victory Refrigeration 866-688-0681 Etobicoke, ON M8Z 1B8 1250 St. N.W., Ste. 1100 3779 Champion Blvd. wwrdhospitality.com 416-259-2662 Washington, DC 20005 Winston-Salem, NC 27105 wings.ca 202-289-3100 800-523-5008 WWRD is a leading force in the ahla.com victory-refrig.com hospitality industry supplying Winsham Fabrik Canada Ltd. superbly styled products to the 8712 53 Ave. N.W. Association of Corporate elite of the market in more than Villeroy & Boch Edmonton, AB T6E 5G2 160 countries around the globe. Travel Executives 18388 McCowan Rd., P.O. Box 164 800-263-3355 510 King St. Mount Albert, ON L0G 1M0 winsham.com Alexandria, VA 22314 905-473-1888 800-375-2283 villeroy-boch.com acte.org

48 MARCH/APRIL 2016 HOTELIER hoteliermagazine.com THE 2016 BUYER’S GUIDE

Association Hôtellerie Quebec Canadian Resort Development Hospitality Sales & Marketing 450 Chemin de Chambly, Bureau 100 Association (CRDA) Association International (HSMAI) Longueuil, QC J4H 3L7 13061-15th Ave. 7918 Jones Branch Dr., Ste. 300 579-721-6215 South Surrey, BC V4A 1K6 McLean, VA 22102 hotelleriequebec.com 604-538-7101 703-506-3280 crda.com hsmai.org Boutique & Lifestyle Hospitality Financial & Technology Lodging Association (BLLA) Destination Canada Hotel Association of Canada (HAC) Professionals (HFTP) 6520 Platt Ave., Ste. 842 800-1045 Howe St. 130 Albert St., Ste. 1206 11709 Boulder Lane, Ste. 110 West Hills, CA 91307 Vancouver, BC V6Z 2A9 Austin, TX 97202 Ottawa, ON K1P 5G4 818-883-4363 604-638-8300 512-249-5333 613-237-7149 blla.org en.destinationcanada.com hftp.org hotelassociation.ca pineapplesearch.com British Columbia Hotel Association Faith Travel Association (FTA) Hotel Association of Nova Scotia 200-948 Howe St. 101 Prosperous Place, Ste. 350 HFTP is the global professional P.O. Box 473, Station M Vancouver, BC V6Z 1N9 Lexington, KY 40509 association for financial and Halifax, NS B3J 2P8 604-681-7164 859-264-6600 technology personnel working 902-425-4890 bchotelassociation.com faithtravelassociation.com in hotels, clubs and other novascotiahotels.org hospitality-related businesses. Canadian Hospitality Greater Toronto Hotel HFTP provides educational Hotel Electronic Distribution Foundation (CHF) Association (GTHA) opportunities, research and Network Association (HEDNA) 300 Adelaide St. E., Ste. 339 Queen’s Quay Terminal publications to members around National Press Building, Ste. 750 Toronto, ON M5A 1N1 (Harbourfront Centre) the globe. 529 14th St. N.W. 416-363-3401 207 Queen’s Quay W., Ste. 404 Washington, DC 20045 thechf.ca Toronto, ON M5J 1A7 202-204-8400 416-351-1276 hedna.org Canadian Hotel Marketing gtha.com & Sales Executives (CHMSE) Hospitality Newfoundland and International Hotel & Restaurant 26 Avonhurst Rd. Green Hotels Association Labrador (HNL) Association (IH&RA) Toronto, ON M9A 2G8 P.O. Box 420212 71 Goldstone St., Ste. 102 42 Ave. General Guisan 416-252-9800 Houston, TX 77242-0212 St. John’s, NL A1B 5C3 Lausanne, 1009 Pully-Switzerland chmse.com 713-789-8889 709-722-2000 41-21-711-4283 greenhotels.com hnl.ca ih-ra.com

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hoteliermagazine.com MARCH/APRIL 2016 HOTELIER 49 Untitled-3 1 2015-02-18 10:52 AM THE 2016 BUYER’S GUIDE

International Society of Hospitality United Nations World Tourism Conestoga College Association Executives (ISHAE) Organization (UNWTO) 299 Doon Valley Dr. 374 Marlborough St. 42 Capitán Haya Kitchener, ON N2G 4M4 Boston, MA 02115 Madrid, Spain 28020 519-748-5220 617-536-0590 34-91-567-8100 conestogac.on.ca ishae.org unwto.org Confederation College International Society of Hospitality World Travel & Tourism 1450 Nakina Dr., P.O. Box 398 Humber College - School of Hospitality, Consultants (ISHC) Council (WTTC) Thunder Bay, ON P7C 4W1 Recreation & Tourism 678-973-2242 65 Southwark St. 807-475-6110 205 Humber College Blvd. ishc.com London, England SE1 0HR confederationc.on.ca Toronto, ON M9W 5L7 44-20-7481-8007 416-675-6622 Manitoba Hotel Association wttc.org Cornell School of Hotel humber.ca/hospitality 1020 Lorimer Blvd., Ste. 501 Administration Winnipeg, MB R3P 1C7 174 Statler Hall Get connected to industry professionals, 204-942-0671 INSTITUTIONS Ithaca, NY 14853-6902 gain hands-on experience and start your manitobahotelassociation.ca 607-255-8702 path to a career with the School of sha.cornell.edu Hospitality, Recreation & Tourism. Learn Meeting Professionals Algonquin College of Applied Arts in our state-of-the-art facilities comprised International (MPI) and Technology Culinary Institute of Canada/ of the most advanced technology and 6700 Century Ave., Ste. 100 1385 Woodroffe Ave. Holland College equipment. Get international exposure Mississauga, ON L5N 1A6 Ottawa, ON K2G 1V8 140 Weymouth St. and expand your learning horizons with 905-286-4807 613-727-4723 Charlottetown, PE C1A 4Z1 our study abroad opportunities. mpiweb.org algonquincollege.com 800-446-5265 hollandcollege.com North American Association Art Institute of Vancouver of Uniform Manufacturers 2665 Renfrew St. Douglas College & Distributors (NAUMD) Vancouver, BC V5M 0A7 P.O. Box 2503 IBT College 6800 Jericho Turnpike, Ste. 120W 604-683-9200 New Westminster, BC V3L 5B2 50 St. Clair Ave. E., Fourth Floor Syosset, NY 11791 artinstitutes.edu 604-527-5400 Toronto, ON M4T 1M9 516-393-5838 douglascollege.ca 416-963-1211 naumd.com Cambrian College ibtcollege.com 1400 Barrydowne Rd. Fanshawe College Ontario Restaurant Hotel Sudbury, ON P3A 3V8 1001 Fanshawe College Blvd. Imperial Hotel Management & Motel Association (ORHMA) 705-566-8101 London, ON N5Y 5R6 College (IHMC) 2600 Skymark Ave., Ste. 8-201 cambriancollege.ca 519-452-4277 701 West Georgia St., Ste. 1801 Mississauga, ON L4W 5B2 fanshawec.ca Vancouver, BC V7Y 1C6 905-361-0268 Canadian Tourism College 604-685-3272 orhma.com 300-530 Hornby St. Fleming College ihmc.ca Vancouver, BC V6C 2E7 599 Brealey Dr. Ontario Tourism 604-736-8000 Peterborough, ON K9J 7B1 LaSalle College International Education Corp. (OTEC) tourismcollege.com 705-749-5530 2000 Sainte-Catherine St. W. 21 Four Seasons Place, Ste. 300 flemingcollege.ca Montreal, QC H3H 2T2 Toronto, ON M9B 6J8 Canadore College 514-939-2006 416-622-1975 100 College Dr., P.O. Box 5001 George Brown College lasallecollege.com otec.org North Bay, ON P1B 8K9 P.O. Box 1015, Station B 705-474-7600 Toronto, ON M5T 2T9 l’Institut de Tourisme et Saskatchewan Hotel and canadorecollege.ca 416-415-2000 d’hôtellerie du Québec (ITHQ) Hospitality Association georgebrown.ca 3535 Saint Denis St. 302-2080 Broad St. Capilano University Montreal, QC H2X 3P1 Regina, SK S4P 1Y3 2055 Purcell Way Georgian College 514-282-5111 306-522-1664 North Vancouver, BC V7J 3H5 1 Georgian Dr. ithq.qc.ca skhha.com 604-986-1911 Barrie, ON L4M 3X9 capilanou.ca 705-728-1968 Loyalist College Tourism HR Canada georgiancollege.ca 376 Wallbridge-Loyalist Rd., P.O. Box 4200 4-71 Bank St. Centennial College Belleville, ON K8N 5B9 Ottawa, ON K1P 5N2 P.O. Box 631, Station A Heritage College 613-969-1913, ext. 2100 613-231-6949 Toronto, ON M1K 5E9 325 Boul. Cité des Jeunes loyalistcollege.com tourismhr.ca 416-289-5000 Gatineau, QC J8Y 6T3 centennialcollege.ca 819-778-2270 Manitoba Institute of Trades Tourism Industry Association cegep-heritage.qc.ca and Technology of Canada (TIAC) College of New Caledonia 130 Henlow Bay 600-116 Lisgar St. 3330 22nd Ave. Winnipeg, MB R3Y 1G4

Ottawa, ON K2P 0C2 Prince George, BC V2N 1P8 204-989-6500

613-238-3883 800-371-8111 mitt.ca tiac.travel cnc.bc.ca Mount Saint Vincent University Tourism Industry Association College of the Rockies (COTR) 166 Bedford Highway of P.E.I. (TIAPEI) 2700 College Way, P.O. Box 8500 Halifax, NS B3M 2J6 25 Queen St., Third Floor, P.O. Box 2050 Cranbrook, BC V1C 5L7 902-457-6788 Charlottetown, PE C1A 7N7 250-489-2751 msvu.ca 866-566-5008 cotr.bc.ca tiapei.pe.ca

50 MARCH/APRIL 2016 HOTELIER hoteliermagazine.com THE 2016 BUYER’S GUIDE

MTI Community College Nova Scotia Community Ryerson University, Thompson Rivers University (TRU) 541 Seymour St. College (NSCC) Ted Rogers School of Hospitality 900 McGill Rd. Vancouver, BC V6B 3H6 Includes campuses in Dartmouth, and Tourism Management Kamloops, BC V2C 0C8 604-682-6468 Stellarton and Kentville 350 Victoria St. 250-828-5000 mticc.com nscc.ca Toronto, ON M5B 2K3 tru.ca 416-979-5041 New Brunswick Community Okanagan College ryerson.ca/tedrogersschool University of Calgary College (NBCC) 1000 Klo Rd. 2500 University Dr. N.W. St. Andrews Campus Kelowna, BC V1Y 4X8 Selkirk College Calgary, AB T2N 1N4 99 Augustus St. 250-762-5445 Tenth Street Campus 403-220-5110 St. Andrews, NB E5B 2E9 okanagan.bc.ca 820 Tenth St. ucalgary.ca 506-529-5024 Nelson, BC V1L 3C7 nbcc.ca Red Deer College (RDC) 888-953-1133 University of Guelph 100 College Blvd., P.O. Box 5005 selkirk.ca 50 Stone Rd. E. Niagara College Canada Red Deer, AB T4N 5H5 Guelph, ON N1G 2W1 135 Taylor Rd. 403-342-3400 Seneca College of Applied Arts 519-824-4120 Niagara-on-the-Lake, ON L0S 1J0 rdc.ab.ca and Technology uoguelph.ca 905-735-2211, ext. 7559 Markham Campus niagaracollege.ca Red River College (RRC) 8 The Seneca Way Vancouver Island University (VIU) 2055 Nôtre Dame Ave. Markham, ON L3R 5Y1 900 Fifth St. North Island College (NIC) Winnipeg, MB R3H 0J9 416-491-5050, ext. 22840 Nanaimo, BC V9R 5S5 2300 Ryan Rd. 204-632-3960 senecacollege.ca 888-920-2221 Courtenay, BC V9N 8N6 rrc.ca viu.ca 800-715-0914 Southern Alberta Institute of nic.bc.ca Royal Roads University Technology (SAIT) Winston College 2005 Sooke Rd. 1301 16 Ave. N.W. 1176 Eighth Ave. Northern Alberta Institute Victoria, BC V9B 5Y2 Calgary, AB T2M 0L4 New Westminster, BC V3M 2R6 of Technology (NAIT) 250-391-2511 403-284-7248 604-357-8022 11762 106 St. royalroads.ca sait.ca winstoncollege.com Edmonton, AB T5G 2R1 780-471-6248 St. Clair College nait.ca 2000 Talbot Rd. W. Windsor, ON N9A 6S4 519-966-1656 stclaircollege.ca

WE KNOW HOSPITALITY.

When you want your hotel managed right, turn to the experts: Crescent Hotels and Resorts. As a North American recognized, top 5 hotel management firm built by operators, we passionately embody the spirit of service in everything we do. Our Canadian portfolio is overseen by our team with a full infrastructure in all disciplines, based throughout Canada. Crescent operates hotels and resorts throughout Canada and the U.S., and we are approved to manage full-service and premium branded select service hotels by Marriott, Hilton, Intercontinental, Starwood, Hyatt, Wyndham and Radisson. Crescent also has a long history of operating legendary independent hotels, evidenced by the rapidly growing Crescent Independent Collection.

FOR US, HOSPITALITY IS MORE THAN A BUSINESS —IT’S A WAY OF LIFE.

416.913.4626 | www.chrco.ca Tony Cohen, Executive Vice President & Partner LEAVE IT TO THE PROS

52 MARCH/APRIL 2016 HOTELIER hoteliermagazine.com TRENDS LEAVE IT TO THE PROS HOW MANAGEMENT COMPANIES BRING VALUE TO HOTELS

STORY BY DANIELLE SCHALK ILLUSTRATION BY MICHAEL MORGENSTERN

ver the past year, increased owner or an asset that maybe they couldn’t [achieve] on concerns about the funda- their own,” Cohen explains. These go beyond working mentals of the Canadian as an extension of ownership by helping hotels’ culinary economy and the depressed operations save money via cost-control and pricing energy sector have plagued strategy; revenue management; leadership development hoteliers and investors alike, workshops; group advertising and marketing assistance. translating to cost-cutting “Never should an ownership group look at our fee and measures across the board. think that’s a cost; it should be a fee that is creating In 2014, Halifax-based more value, more profitability and ultimately increasing Holloway Lodging announced it would be internalizing their asset’s value,” says Cohen. According to HVS, fees Oits hotel-management functions after it acquired Royal can range from two to three per cent of total revenue, Host. Last year, Temple Hotels opted to internalize plus a base fee. its management services, saving 3.5 per cent of hotel As Philippe Gadbois, SVP of Operations at Montreal’s revenues, or about $6.5 million. Atlific Hotels notes, management fees don’t vary signifi- But the good news is, the future remains bright for cantly from company to company. “We all compete on a management companies, which are intent on demon- pretty level playing field. So, sometimes you get contracts strating their value to the hotel sector. “We have a because of your relationship with a particular owner or pretty robust pipeline right now and we’re looking at developer. Sometimes it’s pure chemistry — they just like lots of deals every single day,” says Tony Cohen, EVP, you better than your competitor.” Business Development at Crescent Hotels & Resorts With about 60 years of experience as an owner and Canada in Toronto. “We would like to expand our management company, and with a portfolio of 61 hotels presence as much as we can in Canada, but it’s all about across the country, the Atlific team has cultivated a strategic growth — we’re not going to take contracts strong reputation in Canada with sales increasing from just so we can have another asset.” The types of assets $424 million to $461 million from 2013 to 2014. Crescent manages include resorts, upper-upscale full- Recent additions to the company’s managed assets service hotels, boutiques, convention hotels, premi- include the Element Vancouver Metrotown, Hilton um select-service hotels, and premium limited-service Garden Inn Montreal Airport and the newly opened hotels, spanning the Marriott, Hilton, Starwood, Hyatt, Courtyard by Marriott and Residence Inn by Marriott, Wyndham and InterContinental banners, as well as Calgary South. independent luxury hotels. Last year, Crescent began With regard to future growth, Gadbois has identi- managing The Westin Prince, Toronto and Tryp by fied Quebec as an ideal area. He’s not alone. According Wyndham Quebec Hotel Pur in Quebec City, bringing to a new study by Colliers International Hotels, more its Canadian portfolio to 13 properties. than half of the investors surveyed indicated they are As a third-party management company, the goal is looking at central Canada (Ontario and Quebec) as to increase the profitability of its managed assets, lever- the preferred region for investment. “Central Canada aging its size and scope to find savings and efficiencies is bouncing back,” Gadbois explains. “There are more through all layers of operations. “We bring value to an opportunities in Quebec — Montreal, Quebec City,

hoteliermagazine.com MARCH/APRIL 2016 HOTELIER 53 specifically — than Toronto or Ottawa, for example.” However, react quickly to changing market conditions. due to the nature of the business, companies such as Atlific Technology is always top of mind for management compa- are not in complete control of their expansion. “Because we’re nies. As Gadbois points out, this is nothing new. “We are not developers, we’re at the mercy of the hotel developers or heavily invested in and have staked a lot of our future on owners who ask us to manage on their behalf,” he explains. technology,” he says. “Because we’re a service business, it “When we have a longstanding relationship with certain ultimately boils down to continuing to deliver at least what developers, they will ask us where they should go next, but that our owners expect and, ideally, a little bit more.” To this end, is more a function of where the economic opportunities are.” the team at Crescent has focused its resources on keeping up Meanwhile, companies such as SilverBirch Hotels & with digital media and distribution technologies, and evolv- Resorts hold greater control over expansion. SilverBirch is ing its sales and marketing division to keep pace. “We have involved in multiple branches of the hospitality industry, not only increased the size of that department, but we have including management, ownership and development. The many more silos,” says Cohen. “Three or four years ago we company manages and/or owns a portfolio of 28 hotels didn’t have a digital media strategy — now we have several operating under the Marriott, Hilton and Radisson banners. people within the corporate office dedicated to it.” It’s hoping to continue its upward sales trajectory, growing But, say the experts, beware of sensationalist tech tools from $162 million in 2013 to $196.2 million in 2014. “The and gadgets that won’t stand the test of time. “Many of us most exciting thing happening here is that we’re still build- have invested in technology that hasn’t been a smart invest- ing out hotels — even in this down economy,” says Steve ment two years later, but looked really cool when we saw Giblin, president and CEO. SilverBirch currently has two it,” admits Giblin. “We have the ability to monitor and test 400-room hotels under development: the Marriott Calgary [new technology] so that we stay on the cutting edge rather Airport and Residence Inn by Marriott in Calgary’s Beltline than the bleeding edge of technology.” So what does Giblin district; the latter is set to be the largest Residence Inn by predict is here to stay? Plenty of outlets in guestrooms to Marriott in the world, Giblin says. accommodate the use of personal devices, as well as high- Having the right tools is also essential to SilverBirch’s bandwidth Wi-Fi. growth. In addition to offering upselling initiatives to boost Though technology may steer the industry, at its core, sales performance, the company employs a revenue-genera- it’s all about the people. “Hotels have changed in design, tion team that uses 12-month forecasting tools to help them brand, technology, the way they market and communicate Valemount, BC

Staying on TOP It’s a constant juggling act for Canada’s hotel-management com- panies, as they strive to stay on top of the competition by factoring in value-added amenities, employee retention and the rising costs of doing business. John O’Neill, president and CEO of Vancouver- based O’Neill Hotels & Resorts Ltd., offers the following advice to help operators ensure continued profitability: n Be confident in your product: Resist the temptation to lower rates to appeal to consumers who price-shop online. “[Offer] value for your dollar but don’t be afraid to charge for good service and YOUR good value,” he says. n Be good to your people: “We like to communicate with our BOTTOM LINE associates (we have more than 3,000) through dedicated websites and employee newsletters. We manage under numerous brands, but behind the scenes they all work for our company.” Awards, IS OUR employee recognition programs, benefits and career mobility are also important. “A whole basket of little competitive advantages makes a big difference in this industry.” Plus, it helps to pay equal to TOP PRIORITY. or better than your competitors, he adds. n Watch your costs: “You have to have a good handle on your revenue, sources of business and revenue mix on a daily basis,” he says. “The dynamic for hotels in Canada is a little different than in the U.S. Our wage rates are higher and our average daily rates are lower. When you do the math, the economics of running a profitable hotel in Canada are tighter.”

Despite ongoing challenges, O’Neill says his com- pany has its eye on Canadian expansion. “Our focus recently has been in the U.S. but we still have a lot of strength here in Canada. We have a long history running Canadian hotels so we’d like to grow our company here again. We’re looking for opportunities in both the acquisition side and Windsor, ON the development and management sides.” FROM ECONOMY TO UPSCALE, with their guests, but the people component hasn’t changed,” VANTAGE HOTELS OFFERS says Cohen. However, in the current market, Giblin expects that this resource may be hard to hold onto. “I think that A WELL-RECOGNIZED HOTEL BRAND 2016 is going to be a particularly tough year. When the IN EVERY LODGING SEGMENT. markets get tough, top talent goes where the best compensa- tion is.” And in a down economy there is a greater risk of JoinVantageHotels.com • 877-311-2378 ext. 143 Canadian talent leaving for opportunities abroad. Offering opportunities for advancement as well as ongoing educa- tion also helps mitigate this challenge. Cohen believes that offering ongoing training programs help the company retain its talent. “For us, it’s creating a culture associates want to Top 10 global hotel company with over 1,200 properties be a part of,” he says. “Happy associates and a better work environment makes for a better guest experience, which ultimately leads to a more successful asset.” u “Top 10 Hotel Company” based on Hotels Magazine ranking of franchise companies by properties, July/August 2015 issue. Membership in Vantage’s brands is offered in the U.S. through Vantage Franchising, Inc., and, in Canada, through Vantage Franchising (Canada) Inc., wholly-owned subsidiaries of Vantage Hospitality Group, Inc., 3300 N. University Dr., Ste. 500, Coral Springs, FL 33065. This is not an offering and we will not make a franchise offering in any state or province in which we have not first registered, filed, been exempted, or are otherwise qualified to offer franchises, and hoteliermagazine.com then only if we provide a prospective franchisee with an appropriate franchise disclosure document. In New York, an offering can only be made by a disclosure document filed first with the Department of Law of the State of New York. Such filing does not constitute approval by the Department of Law. MN Reg. #F-7582 (Americas Best Value Inn) and #F-7274 (Lexington by Vantage). © 2016 Vantage Hospitality Group, Inc. 56 MARCH/APRIL 2016 HOTELIER hoteliermagazine.com SEGMENT REPORT THE OUTLIERS

As the competition for market share intensifies, independent hoteliers share strategies to tip the scale in their favour STORY BY JACKIE SLOAT-SPENCER

s anyone in below the national average of 64 per the industry cent. This year, independents are can attest to, forecast to increase occupancy to there’s a relent- 63.5 per cent, just shy of the national less barrage of forecast of 65 per cent. On the other brands on the hand, unbranded properties recorded hotel landscape a higher ADR than their branded these days, and the trend shows counterparts, wrapping up 2015 at noA sign of stopping. Hotel chains $151.66, compared to the national are releasing new prototypes every average of $143. “But that’s going to few months and innovative ameni- be influenced by a lot of boutique ties continue to capture consumer hotels that are running a fairly high interest, whether it’s a robot deliver- ADR,” Stanford explains. ing room service or virtual reality RARE GEM Design plays a big role headsets in the guestrooms. What’s in shaping the unique experiences at independent properties such as the more, acquisitions continue to Hôtel Le Crystal (left), the Fort breathe new life into brands and Garry Hotel, Spa and Conference increase the strength of loyalty Centre (above) and The Pebble programs. Bed and Breakfast (right) In this age of brand proliferation, independent operators struggle to capture market share. “It’s a unique segment when you try to isolate it because it has a very broad range of properties,” says Brian Stanford, senior managing director at CBRE Hotels in Toronto, listing off boutique hotels, full-service properties, small, family-run motels and units in secondary and tertiary markets. Unbranded assets are a significant That doesn’t mean the sector is slice of the pie — Stanford estimates without its challenges. “For those about 70 per cent of Canada’s hotel smaller independent properties such inventory, and 45 per cent of the as motor hotels and motels, they’re overall room inventory, is unbranded. going to have challenges as we’re And, what’s more, “From an occupan- continuing to see newer, branded cy perspective, there isn’t really a hotels coming into a lot of these significant variance between how smaller markets,” says Stanford, independent and branded hotels are identifying the Atlantic provinces, operating versus the national results.” Manitoba, Alberta and Saskatchewan Independents checked in at 62.8 as suffering the biggest impact, as well per cent occupancy in 2015, slightly as independents in Ontario — home hoteliermagazine.com MARCH/APRIL 2016 HOTELIER 57 GET WITH THE PROGRAM It’s not merely points redemption that’s attracting hordes of consumers to join loyalty programs. Programs linked with credit cards, the ability to earn Air Miles and Aeroplan points and dis- counts at businesses around the world make it nearly impossible for indepen- dent hotels to level the playing field. But hoteliers across the country are certainly trying. Early last year, Hôtel Le Crystal in Montreal developed its own loyalty program. “We know that [loy- alty] programs are important for guests and as we are not a branded hotel, we cannot offer a points program, as Starwood does, for example. So we decided to go with the ‘more services included’ approach,” says Guylaine Thériault Rehel, marketing manager at Hôtel Le Crystal. Guests can earn points towards early check-in privi- leges, free room upgrades and food- and-beverage credits at the on-site field for independent properties,” says locavore restaurant, La Coupole. the hotelier, adding guest-satisfaction Meanwhile, the team at Winnipeg’s scores, property class, location and Fort Garry Hotel, Spa and Conference rates also play a big role. “It’s become Centre has implemented a “City State less relevant whether I’m staying at a of Mind” (CSM) guest-loyalty program, offering points redeemable towards Fairmont or an independent property,” guestroom nights, Ten Spa services, she sums up. classes at a yoga studio and the on- WELCOME HOME An intimate, cosy Aside from striving to earn site restaurant. “We introduced it about atmosphere is key to offering a seamless and top-notch user reviews, Fort Garry’s three years ago, when we were look- memorable experience at The Pebble Bed owners are constantly renovating ing at how to compete when you’re an and Breakfast (above) in Halifax and upgrading the historic property. independent property and you don’t The 240-room, century-old hotel was have [a loyalty program],” says Ida re-branded nearly five years ago to Albo, managing partner. “I would say become a destination for weddings and the uptake on the loyalty program is events as well as a place for relaxation, really not that strong for us. We try to thanks to its on-site Turkish spa, Ten do it, and we continue to do it, but it hasn’t been a driver. We can only give to the country’s largest inventory of Spa. “We’ve also started to incorporate you points you can redeem within the unbranded hotels. free yoga classes,” Albo adds. property.” As part of the CSM program, According to Stanford, consumers The team recently replaced coffee for every dollar spent, the customer have a tendency to choose a branded makers with a coffee and cookie earns one point; once they earn 1,000 hotel when booking through an service, delivered 24-7 to the guest- points, they will receive a $40 gift card. Online Travel Agency (OTA) because room, as well as offering a discounted of the quality and service guaran- $15 breakfast for guests. Currently it’s tee offered by the brand, even if the installing outlets to accommodate a independent operator may be as good, wide range of technology and outfit- share specifics. or better. ting rooms with fur blankets to impart “We’re lucky we’re an independent But Ida Albo disagrees. The manag- a cosy, home-away-from-home feeling. property,” she says, adding “we don’t ing partner of the Fort Garry Hotel, These additions have generated have a lot of overhead relative to the Spa and Conference Centre in Winni- results. “We’ve been able to achieve big chains. The biggest challenge is peg says OTAs can work in indepen- the same market share and RevPAR those third-party sites have generated a dent properties’ favour, due largely to as branded properties in Winnipeg lot of business for hotels, but have also the “Uber-fication” of the industry, of a similar class,” Albo boasts, citing put downward pressure on rates. They where user reviews can make or break a more than five-per-cent increase also take a big commission [20 per a business. “Selling through third- in RevPAR and better-than-average cent],” she says. party sites has levelled the playing occupancy, although she wouldn’t Meanwhile, one of the challenges

58 MARCH/APRIL 2016 HOTELIER hoteliermagazine.com the team at Hôtel Le Crystal is preparing for is the change of supply in the Montreal market. “As the Fairmont Queen Elizabeth will be closing soon [to undergo renovations] we need to be prepared to accommodate more corporate clien- tele and groups. We are a small property (131 suites), so we need to be wise not to lose any business as that will be an opportunity for us next year,” says Guylaine Thériault Rehel, marketing manager. It turns out 2015 was an excellent year for Le Crystal, which generated a 12-per-cent uptick in RevPAR and $249 ADR. “[It] was our best year since we opened,” boasts Rehel. “We are a young property (we opened in June 2008) and we did major renovations two years ago to be sure our product is still top quality. We changed the rugs in the suites, recovered the sofas, changed the TVs for bigger and newer ones, replaced the duvet, bed sheets and pillows. We also changed almost all the furniture in the lobby, to give the hotel a fresh look.”

GOOD THINGS, SMALL PACKAGES Operating a small bed-and-breakfast allows the host to connect more deeply with guests, who in turn pen positive user reviews and reward hoteliers with repeat business. “It’s not a conveyor belt,” laughs Irish-born Elizabeth O’Carroll, who has been running The Pebble Bed and Breakfast in Halifax for the past 17 years, where rates range from $245 in May to $295 from July through October. Recently, The Pebble earned the number-1 bed-and- breakfast distinction in the city from TripAdvisor. One reason is the luxe amenities on offer, including feather beds, goose down duvets, hydrotherapy baths and London-based Molton Brown toiletries. Inside the big European kitchen, the host treats her guests to her special Pebble blend of coffee, while getting to know them and recommending parts of the city and restaurants to visit. That level of personalization extends to the reservation system. “I don’t have online booking and that was a conscious decision on my part,” she adds. “It doesn’t take me long at all to respond to an email or pick up the telephone.” But it’s not easy operating an independent establish- ment. “One of the challenges is marketing: I rely on search engines’ rating systems because I don’t have the budget for marketing like big hotels do,” says O’Carroll. She also lacks the flexibility to accommodate free cancel- lations with short notice. But when it comes to rising above the sea of brands, hoteliers agree that being firmly engrained in the commu- nity — whether it’s serving locally sourced fare at Hôtel Le Crystal’s La Coupole, to sourcing artwork from Halifax at The Pebble, or supporting arts and culture initiatives at Winni- peg’s Fort Garry hotel — is key to lasting success. “We’re a very strong community-oriented hotel, so most of our market- ing budget is like a sponsorship budget. We’re very active in the community and support a number of non-profit and arts and culture groups through events at the hotel and through different programs that we have,” says Albo. “This is where we generate our revenue, so let’s be good to our community, and, then in turn, our community will be good to us.” u hoteliermagazine.com

Atlific_ad_MarApril2016_E02_final.indd 1 2016-02-18 11:36 AM OPERATIONS SMALL BUT

MIGHTYHOTEL DEVELOPERS REVEAL SPACE-SAVING TACTICS TO BOOST PROFITABILITY AND IMPROVE THE GUEST EXPERIENCE

BY CAROL NESHEVICH

LET’S FACE IT: real estate suitable for large hotel developments isn’t exactly plentiful in urban markets these days. And it’s not much better in secondary or tertiary markets, either. In Canada, and around the world, it’s getting harder to find sufficient space for new hotel builds and the challenges of keeping costs low and profits up are pushing developers to use creative design techniques to build hotels with smaller footprints — without impact- ing the guest experience. The team at Best Western Hotels &

60 MARCH/APRIL 2016 HOTELIER hoteliermagazine.com MIGHTY

Resorts has jumped right on this trend, launching two new brand prototypes that are “all about getting into these tight sites,” according to Amy Hulbert, managing director of Design for the Phoenix-based company. The idea for V-b was first introduced in late 2014 as an upper-midscale brand aimed at the urban/primary markets; last year, V-b’s mid-scale sister hotel brand, GLo-, was introduced for the second- ary or tertiary markets. “The premise that these brands were built on was maximizing space and using every- thing wisely,” says Hulbert. She says the GLo- concept received massive interest from members before the prototype was even finished, and -V b ARCHITECTURAL DIGEST - currently has a number of projects in V b’s prototype design gives the development in Los Angeles, Chicago, illusion of grandeur among gaming pods and a grab-and-go café (left); Miami, Staten Island, N.Y., Little Rock, Courtyard by Marriott in Waterloo, Ark. and Springfield, Mo. Ont. is home to space-saving layouts “With some of our V-b sites, we’ve that transform a lobby and guestroom had really good opportunities in (top and right); centre-loaded pockets of Miami, for instance, where bathrooms save precious square feet in the new GLo- prototype (above) you’d wonder, ‘where would you even build?’” she says, of the prototype that

hoteliermagazine.com MARCH/APRIL 2016 HOTELIER 61 the other,” says Hulbert. “[With GLo-] and run it to compete in the mid-scale we eliminated that whole portion of market,” says Watson. The key is to the room, saving us anywhere from make the rooms small enough to drive 25 to 35 sq. ft., and just opened right savings, but not so compact that the into the room. Then we centre- guest experience will be affected. loaded the rooms back to back [via Microtel hotels cost 10 to 30 per cent the bathrooms], and with that space less to develop compared to competitors savings, developers’ eyes just lit up; in a similar space, he adds. “We’ve got a ECONOMICAL FOOTPRINT because they knew that square-foot lower capital cost, so right away we can V-b’s 3,476-sq.-ft. prototype lobby savings per room was just tremendous.” compete at a slightly lower rate.” features a bar, front-desk pods, Tighter spaces also means financial Furniture can go a long way in check-in kiosk and virtual concierge savings. “Slightly smaller rooms means making the most out of a small (above); TownePlace Suites by less utility costs to heat and cool the layout, adds Anil Taneja, president, Marriott (at right) features a tuck room,” says Eric Watson, chief operat- North America for Palm Holdings shop that allows guests to satisfy their ing officer at MasterBuilt Hotels, a Inc. “In our Holiday Inn Express in cravings without the cost of running Calgary-based hotel development Halifax, instead of couches, we’re full-service F&B operations company that currently holds the going to have chaise lounges in all of master territorial agreement to develop our king rooms,” says Taneja of the the Microtel by Wyndham brand across Canada. “From a housekeeping features 101 keys. “But we’re building point of view, they can turn a room a them in an L-shape to get the right little quicker, there’s less common area number of rooms. We can be creative to mop up; you’ve got all those things in how we’re getting rooms into these adding up and it drives down your sites. So it’s really about that flexibility.” operating margins.” Then there’s the smaller room size, Featuring a smaller footprint, on a trademark of this trend. “In a typical average 87 rooms, but ranging between guestroom, you walk in and there’s 60 and 125, is in fact, a core element an entry corridor, a bathroom off to of the Microtel identity. “Effectively, one side and usually a closet off to we’ve taken an economy-sized box

62 MARCH/APRIL 2016 HOTELIER hoteliermagazine.com HYDRTHR16-Hotelier Ad ONE THIRD PG (V) AD FNL.pdf 1 16-02-19 3:56 PM

325-sq.-ft. guestrooms. at creative space transformation “Another thing we’re doing in some through [lighting] gestures.” of our hotels is using barn doors, Lobbies and other communal spaces, [which slide rather than swing open]. including food-and-beverage areas, are So with a barn door between the being transformed to become more bathroom and the bedroom, or in a space-efficient without sacrificing variety of other places, you don’t need utility or aesthetic value. “A lobby isn’t a full 180 degrees of space for the door just a lobby anymore,” she adds. As an to open. Those are great space-saving example, lighting helps transform the tactics and we’re seeing a lot more of ambiance of the bar at the V-b from that,” he adds. Other tactics include daytime to nighttime. “The bar has cupboards or drawers built into furni- a wire mesh facing, and the back is ture, multi-functional pieces of furni- backlit, so we can actually change the ture (combining a desk and cupboard, colours so it almost looks like a differ- for instance), and work desks that can ent piece of furniture. And we can be pushed into other furniture and dim and colour the lighting that hangs hidden away until needed. down over the bar.… Because we’re Meanwhile, creative lighting using all LED lighting, you can do so can allow a space to serve different much,” she explains. functions and dayparts. “Lighting can Another benefit of multi-functional make a space feel completely differ- common spaces is the potential labour ent, especially with open lobbies,” says savings. Taneja cites the example of Best Western’s Hulbert. “You don’t the Bistro concept in Courtyard by want the place where you got your Marriott properties, featured at Palm’s C coffee in the morning to look like Courtyard by Marriott in Water- the same place you’re going to get a loo, Ont. “One of the enhancement M dessert and maybe have your wine at options [with the Bistro] is to put a Y the end of the day, so they’re looking mini kitchen in the front,” says Taneja.CM “The Bistro actually integrates part MY of their lobby, so if you put a mix of PARKING WARS soft seating and hard seating, you canCY In terms of space, parking has tradition- double up a restaurant as a lobby. WeCMY ally been a challenge, particularly in busy have our bartender go out into the K urban areas. “Parking has been one of the lobby, since it’s open, and offer drinks largest space issues at hotels, because to people anywhere in the lobby. And you need your land footprint to accom- when it’s empty, we can create an invit- modate it,” says Anil Taneja, president, ing space and have that person double North America for Palm Holdings Inc. He up as a lobby ambassador, welcoming notes that while hoteliers can dig down for underground parking, it’s an extremely and greeting guests.” costly endeavour, valued at $20,000 per During slow times, it eliminates the parking space, depending on the location. need for a cook in the back and a But Taneja is noticing a positive trend that server in the front. “Instead you’ve may make the parking crunch less of an got a mini-prep kitchen in the front issue for new-build hotels going forward. where you can offer a limited menu “We’re seeing that the space requirement and just have one person on that quiet for parking is certainly a lot less than it evening who is both cooking and used to be,” he explains. “People are com- serving,” he adds. muting using various other forms of trans- Are smaller hotels here to stay? portation — especially with the advent of Absolutely, says Watson. “The only Uber.” According to Taneja, smaller parking lots may become the norm, which is great way you can develop new hotels in a news for hotel developers. “So with less big chunk of the market these days usage of vehicles, we see reducing the and make money at it is to design more need for parking, causing less of a strain efficiently,” he explains. Best Western’s on the operation, and that’s probably one Hulbert adds, “I don’t know that we’ll of the biggest space-savers we’re seeing.” ever go backwards, where really big is really good. After having success with the smaller size, why would you?” u hoteliermagazine.com EQUIPMENT SETTING THE SCENE Today’s dinnerware provides hotel chefs with unique ways to showcase their creativity while considering style and functionality

BY REBECCA HARRIS

hen choosing dinner- plays a huge role because it’s the canvas ware for a hotel on which the food is presented.” restaurant, it’s easy to These days, one of the trends influ- get caught up in the encing dinnerware is the shift from Wlatest trends — whether it’s hand-painted fine-dining to a more relaxed, farm-to- ceramic bowls, or elegant, flat plates. table approach. Many chefs are now But before deciding on a show-stopping opting for plates and bowls featuring table setting, buyers need to consider a handmade, casual look, rather than what’s going on (or in) the dish. the white porcelain dishes that have “I think where people sometimes go been popular for years. “We’ve seen a wrong is they pick form over function,” lot of plateware that matches [the casual says Luke Mathot, FRHI Hotels & trend], celebrating the imperfections of Resorts’ corporate director, Food & dishes that come out of the kiln,” says Beverage, Americas. “When you select Craig. “Not everything is identical.” dinnerware, you have to ask, ‘Does it A more handcrafted look is on the make sense for that dish?’ There might table at Delta Toronto’s SoCo Kitchen be a really cool plate that’s completely + Bar, a sleek but casual eatery that flat and doesn’t have any edges, but in serves Mediterranean-inspired cuisine. restaurants that serve pancakes with The restaurant, which opened in 2014, maple syrup, you’ll get maple syrup all features kiln-fired heavy stone plates; over the table.” wood boards (made from Ontario Daniel Craig, executive chef at Delta black walnut) for pizzas, burgers and Toronto, lists a number of other issues charcuterie; and cast-iron pots for the worth considering: Do the dishes keep warm eggplant and burrata dish. “We the food hot? Ergonomically, does the purposely try to stay away from the dinnerware make sense for the server? If classic white, round, 12-inch plates,” guests order multiple, shareable items, says Craig. does it all fit on the table? “It has to For Craig, the most important style upscale Pan-Asian restaurant, East, look good, of course, but the practical consideration is that the dinnerware at the new Renaissance Montreal stuff is huge,” stresses Craig. matches the concept of the restaurant. Downtown Hotel. The restaurant is That’s not to say dinnerware has to “It’s easy for chefs to say ‘I want this based on an old Shanghai concept, a be all about practicality. While food is plate because it looks insane and I saw it nod to the city’s deep culinary roots usually the star attraction at restaurants, in a restaurant,’ but does it make sense and modernity. As Cheng explains, a the tabletop is becoming an increasingly for the room?” lot of culinary trends were discovered important part of the show. “Restau- Linda Cheng, EVP of Montreal-based in Shanghai, and its people are avant- rants aren’t just about food anymore. Groupe Satori, agrees. “The dinner- garde. “We wanted to express that They’re about the whole package: the ware has to reflect the personality and through the dinnerware as well, so we lighting, the music, the glassware, the concept of the restaurant,” says Cheng, tried to find a new way to present the napkins,” says Mathot. “Dinnerware whose company recently opened the food,” she says.

64 MARCH/APRIL 2016 HOTELIER hoteliermagazine.com CHEF’S TABLE The effortless look of Delta Toronto’s SoCo Kitchen + Bar dinnerware(bottom) ensures the ingredients stay in the spotlight; SoCo executive chef Daniel Craig (top left) puts the finishing touches on a dish

TIPS ON CHOOSING TABLEWARE ❖ Buy plates that have chip protection: “With some suppliers, if your plate is chipped, they’ll replace it for you. That’s huge because plates are highly expensive,” says Daniel Craig, executive chef at Delta Toronto.

❖ Don’t over-purchase: “It’s easy to say, ‘We’ve got 100 seats, we’re going to need 100 of this plate, plus 100 back- ups in the event of breakage,” says Craig. “Chefs are creative people, so it’s easy for things to get stale and you want to move to another product. Don’t pack your storeroom with plates you’re never going to use.”

❖ Get a stamp of approval: Linda Cheng, EVP of Groupe Satori, suggests buying commercial dinnerware that meets the standards of the British Standards Institute, BS 4034. “It guarantees that it’s low in porosity, so it lasts longer, but we see in the varnish that it’s good quality,”says Cheng. “The look of quality is very important.”

❖ Mix and match materials or colours: “It could be wood, stone, cast iron, copper, stainless steel, or white china — a different mix of some of these The team at Groupe Satori decided concept or traditional because that kind things could be perfect,” says Luke on a blend of modern and traditional, of dish deserves to be presented in an Mathot, FRHI’s corporate director, as well as a mix of colours and materials. authentic way,” says Cheng. Food & Beverage, Americas. “You can’t For example, white and pale items such For some hotel companies, it’s also have a football team with all quarterbacks as sea bass and tofu are presented on important to stay local whenever and you can’t have a basketball team with black ceramic plates, while the steak dish possible. FRHI is currently exploring all centres. Same thing with your china.” (called Siam’s Steak 1855) is laid out on its dinnerware options for Victoria’s a wood plank. On the more traditional Fairmont Empress Hotel, which is ❖ Don’t be too cost-conscious: “As far side, the Beef Panang Curry is served revamping its restaurant, bar, lounge as cost is concerned, one area you in a mini cast-iron cauldron; and bao, and tearoom. Mathot says it’s in the should never skimp on is amazing china,” a Chinese bun, is served in a bamboo process of selecting plateware, so says Mathot. “Life is too short to use basket. “It’s either modern to go with our decisions have yet to be made. But, if bad dinnerware.” hoteliermagazine.com MARCH/APRIL 2016 HOTELIER 65 plate that has rounded edges on it, for some reason, you tend to get a lot more use out of it. You can use it for an entrée or appetizer.” Simms says the longevity of an item is a key consideration. Smaller opera- tions can easily switch up their dinner- ware, since they might only be buying 50 pieces of an item. “For a place like us, that’s a $40,000 to $50,000 conver- sation,” says Simms. “When we select a piece, it needs to have legs to it.” With the restaurant were to use a wood Marriott Harbourfront, the decor regard to glassware, Simms also wants board for cheese or house-made highlights bold colours such as orange products that last. At Harbourstone charcuterie, for example, “there’s a and deep walnut, but the dinnerware Sea Grill & Pour House, the team ton of Douglas fir up there, so we is white. “We always gravitate to white sources lowball and highball cocktail would actually use the local wood,” because we want the focus to be about glasses from Libbey, which includes says Mathot. “Whenever we can work the food and not the vessel,” says a DuraTuff treatment to increase the with a local artisan or purveyor using executive chef Trevor Simms. resistance to mechanical and thermal local products that fit within the The pieces have soft, rounded edges, shock. “It’s the kind of glass that can environment, we will.” which reduce breakage and are versa- take a bit of a beating and you won’t go While the trend toward more rustic, tile. “Specific shapes tend to come through a ton of breakage every year,” handcrafted tableware is taking over, in and out of favour with customers. says Simms. “Stackability is also impor- white dinnerware still has its fans. At For example, square and rectangular tant because in every operation, real the Harbourstone Sea Grill & Pour plates were really hot for a while,” says estate is the thing that you don’t have House, located inside the Halifax Simms. “But if you take a rectangular enough of.” u

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ALL THE RIGHT NOTES As GM of the rock-inspired Jag hotel in St. John’s, Larry Laite sings the praises of service excellence

BY ROSANNA CAIRA

arry Laite is a firm believer that anyone who works in the hotel indus- Ltry needs to have service in their soul. It’s a mantra that guides him when hiring employees and a philosophy he inculcates in his team at every turn. As the GM of the classic rock-inspired hotel, Jag, located in North America’s oldest city, Laite believes service, not amenities, sets the hotel apart. “It’s everything,” says the 47-year-old. “To step away from the pack, we have to provide exemplary service. We have to be aware of who our customers are, what their needs tional artwork in the hotel. There are no Newfound- are and then ensure we deliver. In fact, we have to land sceneries or typical hotel art.” But there are anticipate what the client needs “portraits of your favourite musicians and bands.” QUICK QUIPS: before they ask.” Surprisingly, the hotel is the first in St. John’s to Ironically, the Newfoundland feature valet and bell service, and it includes all the Mentors: Liam Sneyd, John Walker, Nora Duke, Rex Avery native just happened to land in bells and whistles, such as a fitness centre, rain shower and John Steele. the hotel industry after gradu- heads and locally produced spa products made from How do you deal with stress? ating with a college degree in natural ingredients. As part of its nightly turndown “Focus on the issues that are Business Administration. “I service, the hotel also offers chocolates made at the within my control.” went to work in retail where Newfoundland Chocolate Company and special What do you attribute your I learned valuable skills when creations from its pastry chef. success to? “I am constantly dealing with the public,” he The hotel’s core customers are young professionals trying to educate and improve says. But when his job was elimi- aged 30 to 55, mostly from Atlantic and central Canada my abilities and performance. nated due to restructuring, Laite but some are from as far away as Europe. “They are really I’m not afraid to admit I don’t accepted a position as a night comfortable with staying in boutique hotels and we have know everything.” auditor with the Radisson Plaza captured our market share from that market,” he adds. in downtown St. John’s. That was in 1990 and the Not surprisingly, his team of 55 associates is respon- PHOTOGRAPHY BY CHRIS CROCKWELL affable hotelier hasn’t looked back since. sive and attentive. “If we take care of our clients, we The married father of two daughters has been at the will build a relationship and foster a mutually beneficial funky boutique hotel since its opening in December long-term relationship,” he says. But to ensure success 2014; he also manages The Capital, another in the with guests, hoteliers have to treat employees properly. portfolio of seven properties owned by Steele Hotels. “All too often the internal guests (our co-workers) are Themed as a rock-and-roll experience, music envel- forgotten. If we treat each and every employee as an ops every aspect of the 84-room hotel. “It plays in the important part of the team and show them the respect restaurant/lounge, lobby and the elevator landings we all deserve, they’ll take ownership of the hotel and leading to the guestrooms. You will not see any tradi- take better care of the external guests.” u

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