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Frigoglass Annual Report 2014 Innovating the Future Frigoglass Annual Report 2014 Contents Who we are 5 Letter from the Chairman 7 Statement from the CEO 8 2014 Financial highlights 10 Global presence 12 Strategic Priority Projects 15 People 18 Innovation 20 Sustainability 26 Business review 30 Corporate governance 36 Board of Directors 40 Remuneration 43 Financial risks 44 Shareholder information 46 3 Frigoglass Annual Report 2014 4 Innovating the Future Who we are We are the global leader in Ice Cold Merchandisers increased consumption. In parallel to (ICM), providing our customers with a complete maximizing merchandising opportunities for range of innovative merchandising solutions which our customers, we are committed to providing uniquely position and promote their brands for increasingly environmentally friendly product consumers around the world. solutions which enable our customers to meet ambitious sustainability and carbon emission Frigoglass supplies Ice Cold Merchandisers reduction targets. (beverage coolers) to soft drinks and alcoholic beverage companies across five continents. Frigoglass is also a leading supplier of Our market-leading products combined with our glass packaging and related products to the commitment for consistent, superior after-sales high-growth markets of Africa and the Middle support, has allowed us to build and continuously East. These markets present an attractive develop long standing partnerships with our long-term investment opportunity for our customers, who include leading brand owners in customers and we remain committed to building the 100 countries that we serve globally. on our strong customer relationships to capitalize on the opportunity in these markets to drive Our innovative coolers enhance our customers’ performance for our shareholders. beverage branding at the point of sale and drive 5 Frigoglass Annual Report 2014 6 Innovating the Future Letter from the Chairman Dear Shareholder, 2014, reaching 30% of the Group’s revenue. While we are cautious about being too The past year, 2014, has been a year of We have been operating in Nigeria for many optimistic at this stage, we believe we are implementing the numerous initiatives we years. We have continuously invested in this now far better placed for sustainable growth, had set out to deliver, in both our Cool and business and systematically have increased operating a more resilient business model. Glass business. This prescribed course sets our capacity in line with market growth. With Based on our strong position in markets with Frigoglass back on course to achieve the a strong local team we continue to innovate fundamental growth potential, we have many expected profitable results. and run our operation at world-class reasons to look to 2015 with confidence. efficiency levels. In addition, investments in Our decision to discontinue our technology and our commercial capabilities in Re-positioning Frigoglass could never have manufacturing operations in the USA and our glass operation in Dubai, have translated been achieved without the hard work and in Turkey was not taken lightly. We are into impressive sales growth of 33% in 2014, dedication of the Frigoglass team. On behalf convinced that our decision will not only an outstanding performance by our team. of your Board, I would like to extend our benefit our shareholders but also our gratitude to every individual Frigoglass customers. The day after closure, we maintain Both businesses, Glass and Cool, offer employee for their contribution to a solid our market presence in North America and exciting long-term growth opportunities. As 2014 performance in a challenging market Turkey, leveraging our global manufacturing announced late in the year, we have initiated environment and in helping to position network to serve those markets. We focus a strategic review of the available options for Frigoglass for future growth. on profitable products that really make a our Glass business. We are evaluating our difference for our customers. In addition, options in terms of value creation potential as Your Board would also like to extend its these moves have helped us to reduce well as the long term objectives of Frigoglass. gratitude to you, as a shareholder, for your complexity and substantially improve our cost We will inform shareholders about the continued support. Finally, we appreciate competitiveness. outcome of this strategic review during the and are grateful for the continued loyalty and course of 2015. commitment of our customers who, through We are pleased to report that, over the course their preference for our products, drive the of the year 2014, we received increasingly During the financial year, uncertain economic performance and success of Frigoglass. positive feedback from our customers. The and political conditions in several of our determined Quality-first program, launched key markets had a negative impact on our Haralambos (Harry) G. David by the Frigoglass management in 2012, has overall business performance. The most Chairman led obviously to significant improvements, not severe impact was the result of the Ukrainian only across all the Quality indicators that we conflict and its implications on the Russian systematically track, but also in the feedback economy. In Asia, we experienced a reduction we receive from our customers in terms of of investments by customers in geographies their satisfaction level. such as South-East Asia, Oceania and Turkey. Although these factors are out of our On top of this, the Frigoglass team achieved control, they underline how important the something every employee in the company consolidation phase of the last two years was, can be proud of in 2014 – we excited our to mitigate the financial impact caused by the customers with a new generation of coolers market volatility. underlining real Innovation leadership. Cutting edge merchandising combined with We are confident in the prospects of our innovative cooling technology marks the new business going forward. Supported by a world ICOOL by Frigoglass range of coolers, creating class management team, we will leverage our a class of its own in the industry. more efficient operating base and continue to invest in product development and innovation Our second strategic pillar, our Glass which will support the profitable growth business, performed outstandingly well in of Frigoglass in the years ahead. 7 Frigoglass Annual Report 2014 Statement from the CEO In 2014, we successfully completed phase one of our Going 2014 Highlights In 2012 we embarked on a journey to Forward strategy. The year was difficult, but the Frigoglass team strengthen the robustness of our business accomplished a lot over the course of the year: we significantly model, create enhanced customer value and restore our ability to drive returns for improved our cost competitiveness, addressed the low performing shareholders. With the strong execution of entities, restored our Quality reputation and substantially improved our Strategic priority projects in 2014 (for details see chapter on Strategic priority customer satisfaction, underlined our Innovation leadership position projects), we have successfully concluded by launching the world’s best Cooler family, and – last but far from phase one of this journey. least – we achieved a record performance in our Glass business. Innovation leadership We are very proud of our new highly Despite those achievements, our financial innovative ICOOL cooler generation, results do not yet reflect the considerable launched in 2014. After two years of research improvements in our business model, mainly and development, ICOOL sets new standards due to contracting sales in our Cool business. in our industry and has the credentials to Our sales in East Europe were negatively become the globally winning platform. The impacted by the political turmoil in Russia ICOOL range has created excitement among and Ukraine. In Asia, we suffered from the our customers; ICOOL’s extremely appealing fire incident in our plant in India. Finally, aesthetics will allow our customers to grow we discontinued loss making sales in their sales with consumers. In addition, our North America. customers will also benefit from dramatically lower operating costs, and – in line with Our key priority for phase two of our our customers’ sustainability targets – from “ Phase one has Going Forward strategy is the return to reduced carbon footprint impact compared growth in our Cool business. Phase one to any other related product in the industry. strengthened our has strengthened our operations backbone operations backbone and financial health. For phase two, we Rationalization of manufacturing footprint can now build on a more robust, scalable and addressing low performing entities and financial health. business model. This will allow us to grow In the first quarter of 2014, we ceased the in a profitable and cash-efficient manner. cooler production in the United States. We For phase two, we Primarily, this growth will be driven by discontinued loss making business and are can now build on Innovation, and it will be supported by now focusing on innovative niche products, the increasing momentum of our recently supplied out of our global manufacturing a more robust, implemented Frigoglass Excellence System. network. In Europe, we consolidated our scalable business Most fundamental to everything, is the manufacturing footprint by integrating unwavering commitment of our employees our Turkey operation into our flagship

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