A commitment to enrich lives for a more progressive future B Ayala Land, Inc. Digitalization and Creating Longer-Term Value Digitalization has been utilized by Ayala Land to enhance its mission of delivering quality products and services and building long-term value for its customers, shareholders, and stakeholders. In the last five years, Ayala Land has increasingly taken steps to reap the benefits of digitalization for our customers and stakeholders, internal and external, alike. Within the organization, it has implemented a cloud-first strategy for our enterprise network, generating cost and time savings and a faster adoption rate. Moreover, digitalization combined with a cloud-first strategy has reduced our IT carbon footprint by freeing up our on-premise data center and reducing the use of manual forms. As a real estate company, digitalization has only served to boost the emphasis Ayala Land puts on implementing sustainability principles in our projects and activities. In 2019, we launched three digital platforms to enhance the Ayala Land customer experience. Self-service portal My Account enables buyers to conveniently manage their properties without having to go through sales agents and customer care specialists. @HOME is an online platform that residential owners can use to more easily conduct day-to-day tasks, like reserving amenities, requesting a service, and getting billing statements. Lastly, Z!ng gives mall-goers more than the usual shopping rewards, providing them with three hours of free WiFi while in our malls on top of the special rewards available only to users of the app. Indeed, digitalization is taking place at a rapid pace, and Ayala Land is more than ready to engage with our customers in this increasingly digital world. 2019 Integrated Report 1 About this Report Ayala Land’s integrated report is released to the public on the same day as the SEC17-A annual report in April every year. This report, released on April 15, 2020, was prepared in accordance with the International Integrated Reporting <IR> framework, developed by the International Integrated Reporting Council, using Global Reporting Initiative (GRI) Standards. The financial and non- financial information cover Ayala Land’s operations for the calendar period ending December 31, 2019. Except for employee data, the sustainability information on the operations of MCT Bhd., QualiMed, and Merkado Supermarket is not included in this report. The specific boundary and business units to which certain performance indicators are most material and applicable are specified in the GRI Content Index, consistent with the topic boundaries reported in previous periods. Corporate governance practices cited in this report are based on metrics defined by the ASEAN Corporate Governance Scorecard. This report is externally assured by independent assurance provider DNV-GL. Economic, environmental, social, and governance indicators were assured using the DNV-GL Report Verification Protocol (VeriSustain). Except for the external assurance statement, DNV-GL was not involved in the preparation of any statement or datum in this report. This report may be downloaded at https://ir.ayalaland.com.ph. In case of questions regarding this report or its contents, contact Ayala Land Investor Communications and Compliance Division at [email protected]. 2 Ayala Land, Inc. Table of Contents 4 About the Company 5 Business Lines 7 Performance Highlights 8 Chairman’s Message 12 President’s Report 18 CFO’s Report 24 Business Review 46 Ayala Land’s Digitalization Journey 48 Our Leaders 58 Business Model 64 How We Create Value 66 Sustainability Four Focus Areas 70 Environmental Stewardship 80 Social Engagement 92 El Nido Pioneers Measuring Groupwide Social Value 94 Corporate Governance and Risk Management 118 Awards Received by Ayala Land in 2019 122 Financial Review 146 GRI References 2019 Integrated Report 3 About the Company Ayala Land Inc. is the largest property developer in the Philippines with a solid track record in developing large-scale, integrated, mixed-use, and sustainable estates that are now thriving economic centers. Following the success of the Makati Central Business District (Makati CBD), Ayala Alabang, Cebu Park District, Bonifacio Global City (BGC), and NUVALI, we continue to increase our footprint by building estates that reach and benefit more people. With 12,192 hectares in our land bank, 29 estates, and presence in 57 growth centers across the country, we offer a balanced and complementary mix of residential developments, shopping centers, offices, hotels and resorts, and strategic investments. Construction and property management services are led by our subsidiaries Makati Development Corporation and Ayala Property Management Corporation, respectively. We pioneer standards and practices that reflect the value we place on sustainability in all our developments. As a responsible corporate citizen, we act with integrity, foresight, and prudence. Focused on our vision of “enhancing land and enriching lives for more people,” we empower our employees to deliver quality products and services and build long-term value for our shareholders. OUR VISION OUR OPERATING PRINCIPLES Enhancing land, enriching lives for more people We Build a Strong Brand. OUR VALUES There is an Ayala Land in each of us. We represent the brand. The brand exemplifies integrity, Leadership professionalism and excellence. We design, build, We allow people to make decisions within their limits and operate quality products, and create enriching of authority and to be accountable for their actions. experiences for our customers. Integrity We Empower Our People. We do the right thing. We develop and support our people, while holding them accountable and building a strong sense of Vision ownership for delivering our products and services. We build with the future in mind. We Make Things Simple and Easy. Excellence We do things in a straightforward manner and put We give our best in all that we do. more value in efficiently delivering quality products and effective solutions. Malasakit (Compassion) We care enough to go the extra mile. We Create Value for the Community. Beyond delivering fair returns, we create value over time for our communities so they can enjoy a well-lived life for generations to come. We are Stewards of the Business. We invest and use company resources prudently. We take care of what is entrusted to us. 4 Ayala Land, Inc. Business Lines ESTATE DEVELOPMENT PROPERTY DEVELOPMENT Established Estates Residential Makati CBD (950 ha), Makati City, Metro Manila; 1948 AyalaLand Premier (Luxury) Ayala Alabang (670 ha), Muntinlupa City, Metro Manila; 1970 ALVEO (Upscale) Cebu Park District (78 ha), Cebu City, Cebu; 1990 Avida (Middle Income) Bonifacio Global City (240 ha), Taguig City, Metro Manila; 2003 Amaia (Entry Level) NUVALI (2,290 ha), Santa Rosa City, Laguna; 2009 BellaVita (Socialized) Metro Manila Office for Sale Circuit Makati (21 ha), Makati City; 2012 AyalaLand Premier, ALVEO, Avida South Park District (6.6 ha), Muntinlupa City; 2012 Vertis North (29 ha), Quezon City; 2012 Commercial Lots Arca South (74 ha), Taguig City; 2014 Alviera, Porac, Pampanga Cloverleaf (11 ha), Quezon City; 2015 Arca South, Taguig City, Metro Manila Parklinks (35 ha), Quezon City and Pasig City; 2018 Evo City, Kawit, Cavite The Junction Place (11 ha), Quezon City; 2019 NUVALI, Sta. Rosa City, Laguna Luzon Westborough Town Center and Park Square, Silang, Cavite Altaraza (109 ha), San Jose del Monte City, Bulacan; 2014 ALVEO Broadfield, Biñan, Laguna Alviera (1,800 ha), Porac, Pampanga; 2014 Industrial Lots Vermosa (700 ha), Imus City and Dasmariñas City, Cavite; 2015 Alviera, Porac, Pampanga Evo City (236 ha), Kawit, Cavite; 2017 Laguna Technopark, Sta. Rosa City and Biñan City, Laguna ALVEO Broadfield (120 ha), Binan, Laguna; 2019 Cavite Technopark, Naic, Cavite Cresendo (290 ha), Tarlac City, Tarlac; 2019 COMMERCIAL LEASING Visayas and Mindanao Abreeza (10.1 ha), Davao City, Davao del Sur; 2011 Shopping Centers North Point (215 ha), Talisay City, Negros Occidental; 2011 2.12M sqm GLA | 32 malls, 63 amenity retail Atria Park District (20 ha), Mandurriao, Iloilo City; 2014 Capitol Central (9 ha), Bacolod City, Negros Occidental; 2015 Offices Centrio (3.7 ha), Cagayan de Oro City, Misamis Oriental; 2016 1.17M sqm GLA | 61 BPO, 7 HQ-type Gatewalk Central (17.5 ha), Mandaue City, Cebu; 2016 Hotels Azuela Cove (25 ha), Lanang, Davao City; 2017 Branded, 660 rooms; Holiday Inn, Fairmont, Raffles Seagrove (13.6 ha), Mactan, Cebu; 2017 Seda hotels, 2,367 rooms; Abreeza, Atria Park, Bonifacio Global City, Habini Bay (526 ha), Laguindingan, Misamis Oriental; 2018 Capitol Central, Centrio, NUVALI, Vertis North AyalaCenter Cebu, Lio, Seda Residences Makati Tourism Estates Lio (325 ha), El Nido, Palawan; 2014 Resorts, 423 rooms Sicogon Island (1,100 ha), Carles, Iloilo; 2016 El Nido, Lio B&B’s, Sicogon B&B’s Industrial Estates New Leasing Formats Laguna Technopark (472 ha), Sta. Rosa City and Biñan City, Laguna; 1989 Clock In (co-working space) Cavite Technopark (166 ha), Naic, Cavite; 2015 Makati Stock Exchange, 107 seats; BGC Technology Center, 227 seats; Bonifacio High Street, 174 seats; Vertis North, 185 seats; The 30th, 262 seats; Ayala North Exchange, 357 seats; SERVICE BUSINESSES Lio, 23 seats; Alabang Town Center, 69 seats Construction and Property Management The Flats (co-living space) Makati Development Corporation Amorsolo, Makati, 728 beds; 5th Avenue, BGC, 1,316 beds Ayala Property Management