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Secure Content Locker for Ios User Guide

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Secure Content Locker for Ios User Guide Secure Content Locker for iOS v2.3 User Guide Using the Secure Content Locker to access your work-related and personal content © 2014 VMware, Inc. All rights reserved. This document, as well as the software described in it, is furnished under license. The information in this manual may only be used in accordance with the terms of the license. This document should not be reproduced, stored or transmitted in any form, except as permitted by the license or by the express permission of AirWatch, LLC. All other marks and names mentioned herein may be trademarks or trade names of their respective companies. Secure Content Locker for iOS v2.3 User Guide | v.2014.09 | September 2014 Copyright © 2014 VMware, Inc. All rights reserved. Proprietary & Confidential. Table of Contents Note for AirWatch Administrators 3 Introduction to the Secure Content Locker for iOS User Guide 4 Overview 4 In This Guide 4 Before You Begin 5 Disclaimer 5 Requirements 5 Supported File Types 5 Secure Content Locker Setup 6 Downloading and Installing the Secure Content Locker 6 Logging In to the Secure Content Locker 7 Secure Content Locker for iOS Functions 9 Navigating the Secure Content Locker 9 Downloading Content 12 iewing and Managing Content 13 Editing Content 15 Adding Content 25 Personal Content 30 Overview 30 Using the Secure Content Locker for iOS to Manage Personal Content 31 Using the Self-Service Portal to Manage Personal Content 35 Using Secure Content Locker Sync to Manage Personal Content 43 Appendix – Supported File Type by Platform Matrix 52 Secure Content Locker for iOS v2.3 User Guide | v.2014.09 | September 2014 Copyright © 2014 VMware, Inc. All rights reserved. Proprietary & Confidential. Page 2 Note for AirWatch Administrators Note for AirWatch Administrators This document is intended for use by your end-users and includes the full breadth of features and functionality for the latest versions of the Secure Content Locker application as well as the AirWatch Admin Console for the web-based Self- Service Portal. If you are not on the latest versions, or if you disable certain functionality from the AirWatch Admin Console, this document may differ from what your end-users see and experience. Because of this, you may wish to customize or tailor this PDF guide using your own tools before giving it to end-users. For example: This guide contains a section on using Personal Content. If you do not plan on enabling Personal Content for your end-users you may not want to include this section in the document. Secure Content Locker for iOS v2.3 User Guide | v.2014.09 | September 2014 Copyright © 2014 VMware, Inc. All rights reserved. Proprietary & Confidential. Page 3 Introduction to the Secure Content Locker for iOS User Guide Introduction to the Secure Content Locker for iOS User Guide Overview Welcome to the Secure Content Locker User Guide. The Secure Content Locker is a mobile application that your organization – whether it’s a company, school, or something else – has chosen to use to deliver content to your mobile device or laptop. The Secure Content Locker app allows you to access important content on your device while allowing your organization to ensure those files stay secure. Any content accessed through the Secure Content Locker opens inside the application, which ensures that it cannot be copied, saved, or shared without approval. The purpose of this guide is to help you use the application so you can access the content you need. It’s divided into a couple of sections, from simple explanations of each button and menu to in-depth instructions on how to access your content over the Internet through the AirWatch Self-Service Portal. In This Guide l Before You Begin – This is a section that includes important information you will need to use the Secure Content Locker app. l Secure Content Locker Setup – This section walks you through downloading, installing and logging into the Secure Content Locker app. l Secure Content Locker Functions – This section explains how to navigate through the app as well as downloading, viewing and managing content. l Personal Content – This section covers how to use the Self-Service Portal (SSP) and the Secure Content Locker app to view, use and manage Personal Content. l Appendix: – Supported File Types Matrix – This section displays the files that open within your Secure Content Locker app. If you have an issue opening a file, please ensure that it is supported before you contact your administrator. Secure Content Locker for iOS v2.3 User Guide | v.2014.09 | September 2014 Copyright © 2014 VMware, Inc. All rights reserved. Proprietary & Confidential. Page 4 Before You Begin Before You Begin Note the following important information and requirements that you will need to know before using the Secure Content Locker application. Disclaimer The screenshots used in this document may differ slightly from what you actually see on your device due to the way your organization’s AirWatch administrator specifically tailored your device's Secure Content Locker settings. In addition, since your administrator can configure the Secure Content Locker in a number of ways for different use cases, the instructions you should follow may vary. It is ultimately up to your AirWatch administrator to inform you of which methods to use or of any special steps that your organization may enforce. If you have any questions about what you should be seeing or how to perform an action described in this guide, please contact your AirWatch administrator. Requirements This section lists out and describes the different types of information you may need to access the Secure Content Locker. Access requirements depend on how your administrator set up the Secure Content Locker for your organization. Read the descriptions below to gain a better understanding of how to use the information your administrator gave you. l Username and Password – Your AirWatch administrator should provide you with the username and password you should use. These might be your normal credentials used to log in to a work computer, or they could be unique AirWatch credentials provided to you. If you are unsure of which to use, try your normal login credentials. If those do not work, check with your AirWatch administrator. l Group ID – A Group ID is a special code used to identify the group you belong to in the AirWatch system. l Server URL – The Server URL is the network location of your organization’s AirWatch instance. l Self-Service Portal URL – The Self-Service Portal is a website where you can go to view details about your device, content you have uploaded and more. l Single Sign On PIN – This PIN is applicable if your organization enables single sign on functionality or keep me signed in. Single sign on is available for the AirWatch Agent or the AirWatch Workspace applications. You will be prompted to create a PIN if you do not already have one. If you already have a PIN, simply use it when prompted. Supported File Types While the AirWatch Secure Content Locker supports several different file types, not all devices support the same file types. For a complete list of file types supported by your device, see the Appendix – Supported Files Type Matrix. Secure Content Locker for iOS v2.3 User Guide | v.2014.09 | September 2014 Copyright © 2014 VMware, Inc. All rights reserved. Proprietary & Confidential. Page 5 Secure Content Locker Setup Secure Content Locker Setup If you do not already have the Secure Content Locker downloaded and installed then you will need to do so before using it. After you have installed it, you will need to log in to the application using your credentials. Downloading and Installing the Secure Content Locker If your device is already enrolled in AirWatch, then you may have already installed the Secure Content Locker application. Check your device to see if it's installed. If it isn't, then you will be required to download it from the app store. Whether you must download it or not depends on how your AirWatch administrator configured the application. The following instructions detail how to search for and install the application from the app store. 1. On the device, tap the App Store icon. The App Store launches. 2. Use the Search field to search for "Secure Content Locker". Select the AirWatch Secure Content Locker from the results. The app displays in a results list, shown to the left. 3. Tap Free, then Install to download and install the application. Secure Content Locker for iOS v2.3 User Guide | v.2014.09 | September 2014 Copyright © 2014 VMware, Inc. All rights reserved. Proprietary & Confidential. Page 6 Secure Content Locker Setup Logging In to the Secure Content Locker When you first tap and launch the Secure Content Locker application, you will see a login screen. Before you can use the app, you will need to log in using your credentials, which your administrator should provide to you. Depending on the credentials you received, use one of the following methods to log in: Method A: Username and Password With this method, you will need your login credentials, server URL, and Group ID. See Requirements for more information. 1. Open the app by tapping the Secure Content Locker icon. You are prompted to authenticate the app to log in. 2. Enter the Server URL and Group ID that were used to enroll your device if this information is not automatically populated for you. If necessary, you can select the Settings icon to edit the URL and Group ID. Note: If you are using a Shared Device, then you must login to the Secure Content Locker as the same user who checked out the device.
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