Issue 139 - May 2015

Dubai Smart Government: achievements that enable the eTransformation of Government

Distinguished services Dubai Police launches Dubai Smart Government from The Government of new app for wins top information Dubai Legal Affairs App secure communities security award

Vision To become a world class smart government.

Mission To formulate and implement policies and Editorial Team initiatives for innovative and smart ICT usage contributing to economic welfare, social General supervision progress and global competitiveness of Media and Content Dubai. Management Section Communication & Business Development Department Issue 139 - May 2015 4 Dubai Smart Government: achievements that enable the eTransformation of Dubai Government

Contact the Magazine 7

Dubai Smart Government Dubai Police launches new app for Tel: 04-4056274 secure communities Fax: 04-3532988 P.O. Box: 90300 Email: [email protected] 10

An electronic version can be Distinguished services from The viewed on www.dubai.ae Government of Dubai Legal Affairs

The articles in this publication reflect only the author’s opinions and not necessarily those of the Smart Government or its staff. Republishing of material in this 13 publication is not permitted The smart transformation in Dubai’s without attribution of this Civil Defence services... publication as the source. 60 services to protect users and meet their needs

Issue 139 May 2015 1 Editorial

Government innovation: the title of the future government

“More than ever, the UAE needs to build and All conditions are in place for “innovation” to develop UAE cadres and leaders who specialize in be the name of the next phase. No excuses are innovation, in order to ensure the sustainability of allowed with such unlimited government support, UAE’s successes. Innovation is the secret of human with the directions from His Highness Sheikh progress, and we are betting on innovation for the Khalifa Bin Zayed Al Nahyan, UAE President. UAE’s continued development and progress.” The cabinet has announced that 2015 will be With these words, HH Sheikh Mohammed the year of innovation in the UAE. It has issued Bin Rashid , UAE Vice President, Prime Minister and Ruler of Dubai, announced its instructions to all federal authorities to intensify the launching of a new diploma in “Government efforts, strengthen coordination and start the Innovation”, by the Mohammed Bin Rashid review of general governmental policies in order to Centre for Government Innovation in cooperation create a stimulating environment for innovation that Cambridge University. places the UAE at the top global ranks in the field. This pioneering step comes in the context of In this context, Sheikh Mohammed Bin Rashid the vision and direction of the leadership to build Al Maktoum, launched the “National Strategy for a new generation including 50 chief executives Innovation” which includes 30 national initiatives representing 36 federal and local authorities, for implementation in 3 years, and His Highness embracing innovation as an approach to develop delegated the responsibility of implementing this government performance after completing a strategy to the “national committee for innovation” one year academic endeavour that includes which is based on 7 national sectors: energy, intensive training courses, field visits and hosting international experts in the field. transportation, health, education, technology, water, and space’ that will place the UAE among *** the most innovative countries in in the The innovation diploma aims to work on next 7 years. spreading the concepts of government innovation Here in Dubai, HH Sheikh Hamdan Bin in ministries, federal and local authorities and Mohammed Bin Rashid Al Maktoum, Crown building a generation of national expertise Prince of Dubai adopted the “national strategy for specialized in concepts of government innovation innovation” in line with the launch of the “national and establishing a new government culture that committee for innovation”, which includes 20 practices government innovation on a daily basis national initiatives to be implemented in 3 years; in government authorities in a practical manner. in order to make Dubai the most innovative city in This is what His Highness focused on when addressing the first batch of the diploma saying “I the world. The country’s investments in the field of don’t want you to spend an entire year with papers innovation have reached AED 14 Billion annually, and theories… we want a practical government half of which go to research and development. innovation project from each one of you… I will review them along with my brother Sheikh Mansour *** Bin Zayed, god’s willing, in 6 months’ time in After the landmarks of our way to build the future preparation for their implementation. The goal is to have become crystal clear, there is nothing left but, develop the government, establish innovation, and to prove to our leadership that we are able to rise the development of its projects and services and up to the challenge and responsibility and that their we don’t have much time to wait”. trust and faith in us will bear the fruits of attaining This is how His Highness views it, and everyone glory and a prestigious global status. God bless the has to take it seriously. What is needed are real UAE, its leadership and its people. innovative projects that are open for immediate implementation to develop performance reaching the future government in order to increase the happiness and satisfaction of government users

*** Editorial Team

Issue 139 2 May 2015 News

Wi-Fi in public places Dubai Smart Government through smart palm trees from Dubai wins top information Municipality security award

As part of its efforts to transform Dubai into the smartest city, Dubai Municipality (DM) in collaboration with Dubai Smart Government Department (DSG) has achieved a further Du and D Idea Media, launched the milestone by winning the information security award in the category of “Best first smart palm tree in , Information Security Program Implementation” in the field of Payment Card the first of 52 smart palm trees, which Industry Data Security Standard (PCI DSS) for online and smartphone will provide Wi-Fi in prominent parks in payment services (ePay and mPay). The award was given by the Gulf Dubai. The palm tree design is closely Information Security Expo and Conference (GISEC 2015) in its 3rd edition, linked to the Emirati heritage, which has and received by Mira Sultan, Director of Information Security Department used the palm as a prominent symbol at DSG. for many modern projects. The award followed DSG’s success in meeting all the requirements and Innovative features compliance with applicable practices and standards for payment card data protection under the scope of the electronic payment services. This includes The smart palm tree can provide operational procedures, HR and technological resources with the aim of free Wi-Fi for about 50 users at a time. ensuring the highest levels of confidentiality for ePayment card operations Other than browsing the Internet or for and enhancing the protection of card owners through a fully equipped and social media, users can also charge secure infrastructure. Compliance with the standard is checked regularly. their phones, tablets or laptops, with DM providing benches and tables for H.E. Ahmad Bin Humaidan, DSG Director General, said: “As part of the best possible browsing experience. its strategy, DSG is keen on abiding by the highest information security Camera sensors and speakers can standards, this being one of the most important factors that we always take guide visitors to lesser crowded tree, into account in all our services in line with the initiative of His Highness while video presentations can be Sheikh Mohammed Bin Rashid Al Maktoum, Vice President and Prime viewed on the display screens. Minister of the UAE and Ruler of Dubai, to shift to smart government and ensure the provision smart services of high reliability that bring happiness Customer satisfaction to customers and meet their satisfaction.” DSG magazine’s team visited Zabeel Bin Humaidan added: “Winning the information security award shows Park and found that most visitors were our keenness on promoting the optimum implementation of our information satisfied with the smart transformation technology projects and electronic security applications. It also reflects of the emirate, while some said it how far we are committed to applying international information security would be a huge relief o have charging standards to improve the performance of services in general. The award stations and high speed internet at a is endorses the quality of the services provided to customers and hence relaxed place like the park. enhances the confidence of our customers in our smart services”.

Issue 139 May 2015 3 Cover story

Dubai Smart Government: achievements that enable the eTransformation of Dubai Government

When His Highness Sheikh Mohammed Bin Rashid Al Maktoum, UAE Vice President, Prime Minister and Ruler of Dubai launched the smart government initiative on the federal level, it was then that His Highness also changed the name of Dubai eGovernment to Dubai Smart Government. This first of its kind in the has given DSG a leading status twice in the same field of eTransformation and the challenge of leading a transition towards excellence and government innovation. We take you behind the scenes of DSG to see how this is being accomplished:

Smart Government Society mDubai app We spoke to Mr. Fadi Hindi, Consultant DSG realized the need to reorient its eServices around in the Strategy Management Office at smartphones and apps; considering the high usage of the DSG. He mentioned that smartphone in the region. Along with other government the Dubai Government apps, the mDubai app was created to bundle together most used services in an easy to use app. portal (Dubai. ae) was the first ePay – More than just communication channel between the payments The ePay government and the service is public. It was extensively considered used in a virtual Dubai government to pay complex common which bills and fees. gradually Examples include built up DEWA bills, RTA more than 1500 recharge of and Nol, government services, violation tickets from Dubai around specific topics and Police, Dubai Customs fees, and life events. Right now the DSG donations to Dubai Cares or certificates strategy aims to take from Dubai Health Authority. You can also pay while you are specific services on the road or away from and bundle them your computer by using together in specific the mPay app from Apple apps for various or Android smartphones. professions.

Issue 139 4 May 2015 MyID – Single sign-on for most Number of registered users in 45,000 government services (GRPS) Number of basic entities systems The MyID service from Dubai Smart 60 integrated with (GRPS) Government and Identity Authority Number of employees using (GRPS) 65,000 provides a single-sign on for most of Dubai Government services. This is very useful Number of basic users of (GRPS) 4000 especially for smartphone users, who do not have log on to multiple government websites or have many government SMS Portal (4488) user accounts. You can register for this service if you have DSG has not neglected those who cannot use or do an Emirates ID card that you use at the MyID kiosk for your not have access to smartphones. It continues to use the initial registration. Registration can be done through: http:// SMS gateway for basic government services through its myid.dubai.gov.ae. The service can also enable whoever 4488 SMS gateway. Messages can be sent or received hold “Card Reader” to complete the registration anywhere from government entities and these are useful for receiving without using “MyID kiosk”. notifications, confirmations or appointments. This service Number of entities using the service 11 is also used by government authorities to announce their new services and activities to the public. Number of services 250+ Number of registered users 44,000 Number of entities using the service 60 Number of SMS successfully sent Number of MyID kiosks 24 176 M during 2014

Smart employee app for government eJob - opportunities for all employees The eJob app is a centralized mobile portal and app, The Smart Employee app has been used so far by for all to apply for government jobs in Dubai. 20,000 employees. It is available in both HR departments in government can post Apple and Android stores with English and their vacancies and needs online, filter Arabic versions. A menu of self-services are applications, schedule interviews and offer available including leaves, return, vacations, jobs to the selected candidates. attendance and permissions, payroll, searching for an Number of entities registered in the employee and actionable items for managers to approve 16 portal while on the move. Number of entities using the service 40 Ask Dubai for your smart answers Number of employees using the 20,000 Ask Dubai is the dedicated call centre for most Dubai service government entities. Operating around the clock in both English and Arabic, the operators provide patient answers Government Resource Planning to most queries and take in comments and suggestions. Systems That can be done through 600560000 or Website: help@ The Government Resource Planning Systems (GRPS) dsg.gov.ae. We spoke to Rayah Al-Dmour, Customer are centralized shared systems, provided by Dubai Smart Service Centre Specialist at DSG. ‘There is a positive and Government to all government authorities in Dubai to run constantly evolving interaction seen with the public, who basic internal government operations, in financial and are encouraged to make use of our services and apps.” logistical areas, human resources, salaries, hiring, asset She mentioned how the operators guide users to solve management, suppliers, self-services for employees issues even for the government apps. The call centre in accordance with financial policies and systems, works around the clock. human resource management laws approved by Dubai Number of registered entities 18 Government. Number of received calls from 1st of 20,264 January 2015 till now Number of entities using (GRPS) 50 Number of received emails from 1st 8031 Number of (GRPS) 25 of January 2015 till now

Issue 139 May 2015 5 Information security: the pillar of eSuggest to express your opinion in a eTransformation smart manner We spoke to Eman Taher, Information Security Officer eSuggest is the portal for suggestions from the public in the Information Security Management at DSG. She and employees directed to government authorities in Dubai said, “The department was able to achieve several effectively and efficiently. It includes mechanisms for accomplishments since its establishment within Dubai receiving suggestions, studying it, and processing it. This Smart Government where it managed to prepare and contributes to the development of government performance disseminate the information security system in Dubai Smart and achieve users’ satisfaction and expectations. This Government; and it includes governance of information system has been created in coordination between the security management, accidents’ management, Executive Council for Dubai Government and Dubai Smart management of operations, systems and departments.” Government. She also added that the department had also released Number of entities using the service 30 a guide for users and developers to enjoy the benefits of security and privacy which provides an integrated safety eComplaints System net for users and introduces them to all issues that make The electronic complaints system is a unified electronic their app usage a fun, easy and safe experience”. management system to deal with the public’s complaints directed to government authorities in Dubai, and the first of Government Information Network: The its kind in the region to be the lever of performance in the cornerstone of infrastructure public sector in Dubai. The system provides a real platform The Government Information Network links department for users to provide their comments and complaints about systems for the transfer of government information and services provided to them by government authorities paperwork and the exchange of it with a high degree of participating in the system. The system includes protection, ensuring the reliability of such information and mechanisms for receiving, studying, and processing its security, without undue error or external interference. complaints, measuring their impact and taking advantage The network includes the latest network exchanges, of it in improving performance while ensuring the privacy of the users and the confidentiality of their information. firewalls and a dedicated team that determines the interdependence policies between departments and Number of entities using the service 33 the network. It also oversees network functions and its follow-up to ensure the sustainability of its performance or Transparency that guarantees intervene immediately in case of emergency. development Number of points of contacts connected Dubai Smart Government provides the eSurvey to 58 by the network get feedback on electronic and smart services provided by government authorities in Dubai to the public. This Smart Disaster Recovery Centre strengthens transparency in bilateral relations between The unified government data centre for disaster recovery the government and the public; and provides the public aims towards the management of a safe environment for with the opportunity to express their opinion on the current government information security, ensuring work continuity, electronic and smart transformation policy in Dubai and and contributing to the sustainable development of Dubai in services provided to them in general. the context of the transformation to the smart government Number of entities using the service 39 and seeking to make it the smartest city in the world.

Number of entities connected with the 28 Towards a smart city Centre His Highness Sheikh Mohamed Bin Rashid Al Maktoum launched the project of transforming Dubai into a smart city Smart Government Correspondence in October 2013. This project aims to make all government Dubai Smart Government provides an integrated smart authorities communicate electronically, with each other and system of communication and electronic correspondence with their residents through smart, connected electronic for all government departments, represented by the systems. The project also aims to provide high speed establishment of an email account for each employees in internet in public places in the city leading to creating a the government, with a high level of protection and security. new lifestyle for city residents; where smart interaction It also enables users to access their emails through their between the public and government authorities becomes mobile phones. easier than ever to improve the quality of life for the people.

Issue 139 6 May 2015 Interview

Dubai Police launches new app for secure communities

Dubai Police has launched a new app on smartphones for secure communities. Called ‘Event’s Security Committee’, the app provides users with information on the big events in Dubai that are authorized by the Secure Committee. We conducted this interview with Colonel Abdallah Khalifa Al-Marri, Deputy Director of the General Administration of Security Bodies, Enterprises and Emergency in Dubai Police, to get a comprehensive overview of the app and vision of Dubai Police to achieve e-transformation in the security sector.

Can you tell us more about important of which is the search for this app? events and activities through simple First, I would like to tell you key words. When choosing the more about the “Securing Activities activity or event, the user can start Committee”, which was established 3D navigation from his/her location to in 2008 and on board has members the location and venue of the activity representing most government with voice enabled instructions. The departments in Dubai. This committee app also allows the user to save oversees the security of official the location of his/her parking slot events in Dubai such as New Year’s and reprogram it in case of change. Celebrations, international horse We added this function specifically racing events, Global Village and other official events such as conferences, because of repeated submissions official exhibitions, competitions, and of reports for cars believed to be sports tournaments. stolen while the visitor might have just The committee coordinates Colonel Abdallah Khalifa forgotten the parking slot in a crowded with participating government and Al-Marri, parking lot. The app also provides private authorities for the successful Deputy Director of the internal navigation services, which implementation of these various General Administration of can direct visitors to the location of the events. As for the app, it deals with Security Bodies, Enterprises and Emergency in Dubai Police mosque, restrooms, restaurants and major activities in Dubai throughout the other facilities at the venue. year, and making information available to the public. This includes the dates from abroad. It also represents and special venues reserved for these What is the rate of an entertainment opportunity for activities, in addition to making users residents in Dubai in particular and the downloads of the app by aware of all instructions and guidelines UAE in general. Due to the scarcity of the public? to improve the quality of these events information that reaches the public The development of this product is to maintain their safety and security while enjoying the experience. about such events, we thought of still going one. It has been downloaded launching this app to serve as a smart by about 650 iPhone users and 722 Where did the idea for this guide for these events to be made Android users so far, but, we are available in every hand. app come from? planning on launching an awareness Dubai represents the first touristic campaign for the app in malls and destination in the region, and different What are the services venues of activities to reach more recreational and promotional activities offered by this app? segments of society and in the future are one of the most important This app features a range of we will work on promoting the app on attractions for visitors coming functions and services, the most television and radio stations.

Issue 139 May 2015 7 Infographic

Payment of Government Services’ fees around the clock:

Payment Methods: Electronic payments via smartphones-credit cards- E-Dirham - direct debit

from users’ accounts in collaboration with selected banks.

Examples of Services: Payment of DEWA bills, payment of Dubai Police’s violation tickets

-donations to “Dubai Cares” -Medical fitness examination.

Number of participating Number of entities in transactions in 2015 the service Amounts collected Number of in 2015 transactions in 2014 30 2.1mn authorities 2.6bn 1.67mn transaction Dirhams transaction Amounts collected in 2014 2.0bn Rate of increase in transactions Dirhams between 2014 and 2015

27% Rate of increase in service proceeds between 2014 and 2015

Number of 32% participating banks in the service 7 banks

Statistics shows the total number of transactions and amounts collected from ePay starting from 1st of January 2015 till 30th of April 2015. It also shows the percentage in comparison to the same period in 2014. Issue 139 8 May 2015 Payment of government and semi-government service fees: Download the app under the name “mPay” available on both

Apple’s App Store and Android’s Play Store

Examples of services: Recharge (Salik)-Recharge (Nol)-Payment of bills (Du)-Subscribe to 5 services from (Etisalat).

Rate of increase in service proceeds Rate of increase between 2014 and 2015 in transactions between 2014 and 2015 Number of 160% 127% transactions in 2015 Amounts collected in 2014 174,742 Number of 30.4mn transactions in 2014

Amounts collected 76,859 in 2015 79mn Number of downloads on App Store 69,200 Download Number of participating authorities Number of downloads on 9 Android authorities 34,822 Download

Number of offered services 10 Services Statistics shows the total number of transactions and received money from mPay starting from 1st of January 2015 till 30th of April 2015. It also shows the percentage in comparison to the same period in 2014.

Issue 139 May 2015 9 التجارة Mobile Appsاإللكترونية

Distinguished services from The Government of Dubai Legal Affairs App

What is the Legal What are the Affairs Department? functions of this app?

This department is concerned This app may not be the best with the legal affairs of Dubai’s when it comes to design but, it government in all matters relating to features many of the specialized claims, disputes, the preparation and services for lawyers, consultants review of contracts and agreements and paralegals such as renewing in which the government or a the law firm’s license, requesting government authority constitutes licensing for opening a branch for a part of in the . a legal consulting office; in addition This department is specialized in to services designed for the public the development and professional such as filing complaints against training of those working in the government authorities, complaints legal and government entities in the against legal practitioners and Emirate; and the development of the others. The services provided by regulatory framework for continuous the app includes: services for the professional development of public and services for lawyers and lawyers and legal consultants as the legal advisers. authority responsible for regulating legal professions in the Emirate.

The department’s services The department’s services to legal professionals are to the public aims at divided into two parts: the guaranteeing all their rights. first one is for the advocacy They are consisting of two parts; one of them deal profession which shows with complains against all what lawyers need for government entities and the licensing and registration. other deals with complains The second one is for legal against legal professionals. consultancy profession and The application also provides all its requirements. the user with an application form.

Issue 139 10 May 2015 Global Smart Governments

Digital Government in UK: Services to delight citizens

The United Kingdom is adopting a digital strategy that aims to establish integrated services that ultimately align with the interests of citizens; and in order to reach its objectives, the government established what it called “Digital Government Service”, which reports directly to the Prime Minister’s Office. The British government provided key services through smart applications and it is seeking to make communication channels more convenient and easy to use for users through constant and consecutive updates.

The government aims through these smart services one time” app that has been implemented in all government to reduce time spent on completing paperwork through services. The central government has adopted an encouraging people to use a single website (Gov.uk). integrated approach to improve services provided through In a study conducted by the “Information Technology or associated with this app, 96% of local authorities have Management Association” in 2012, which included 120 opted for this app, which is expected to save the government local councils in the UK showed that “the cost of digital about 302 million US dollars on an annual basis. paperwork is 20 times less than the cost of a paperwork The direction of the British government in adopting a completed over the phone; and 50 times less than the cost “digitization” strategy stems from a recognition of the role of paperwork completed face to face”. of digital services in achieving greater economic reform It’s worthy to mention that the UK which is classified the fourth internationally in delivering digital government and more positive outcomes leading to users’ satisfaction services according to United Nations statistics in 2012; and engagement, economic competitiveness and desired is seeking to provide a safe and reliable environment for government productivity. The British government is facing users while completing their government paperwork. The a range of operational challenges such as privacy and government is also seeking to provide Internet for about 9 data security where government authorities have to trust million people living in remote areas and have no access their departments and to avoid demanding the population to internet services in order to integrate all the UK’s to provide personal information more than once. In this population in the smart services community. context, the government is pursuing to focus on long-term The British government is considered one of the world’s planning and to provide more cost-effective services where most experienced governments in smart government the population desires that the government continues its services, and it has been able through many of its electronic efforts in focusing on cost-effectiveness and productivity services to achieve a higher degree of maturity on the when offering a new electronic service. interactive level and on the level of completing paperwork. It’s no secret for users that challenges facing smart The performance of government services has been governments require constant monitoring of performance characterized by consistency across all different pillars, and communication services has recorded distinctive output, in addition to focusing on the methodology of success through the use of social networking tools. The continuous interactive integration among those who draft UK has been ranked seventh on the digital government policies and put strategies on the one hand, and those who performance index; nonetheless, the British government paint a practical picture of those policies to be the subject has made strides in the journey of improving its electronic of an application that provides an easy to use service that services, where it provided its population with the “tell us is able to interact with the public on the other hand. •

Issue 139 May 2015 11 Smart Strategy

Dubai Smart Government Strategy (2014-2017) Smart services are more than just apps (Part 2)

“The government of the future is connected. Citizens should be able to complete any government transaction at any government centre.” HH Sheikh Mohammed Bin Rashid Al Maktoum, UAE Vice President, Prime Minister and Ruler of Dubai. With these words, the first strategic theme was introduced in the Dubai Smart Government Strategy 2014-2017, called SG21.

The first strategic theme in SG21 focuses on three experience of the smart city.It should be noted that mobile key points: phone services will gradually be linked to the MyID service • delivering government services via mobile phones and which facilitates unified access to Dubai’s services, smart technologies checking the user’s identity and his/her routine and regular • providing connected services needs. • packaging services for specific customer groups Providing connected services Mobile phone and smart technologies Connected services facilitates the life of the user, as he/ The first theme in the SG21 strategy is not only about she does not have to go to a government department to on smartphone applications but also includes using technology a regular basis. These include routine business services in the delivery of services through smart sensors distributed like commercial licensing, import and export etc and all around the Emirate. These will collect information from individual most frequently used services. These will all be the city to serve the city’s population in a better way and connected end to end, to reduce the time spent between improve the quality of life for everyone. For example, different government departments. garbage collection from containers will have sensors which will sense when the bin is full, enabling cleaners to do their Packaging services for specific customer job without wasting time and effort. groups Some services which are related to specific trades or In addition to that, the strategy is working on establishing professions will be packaged or bundled together to suit the smart meters initiatives, which are digital communication a particular segment need. Investors, business people, systems that record electricity consumption every 30 contractors or healthcare providers will find it easier to minutes. This data then is automatically sent to electricity operate when they have a package of services exclusively suppliers, putting an end to quarterly estimated bills and for their usage. Based on this need, DSG will tailor-make manual readings of electricity meters. apps for specific customer groups. Smart technology will be used in vital areas such as Such strategies will create more adoption of smart transportation, health care, tourism, service facilities and services and transform Dubai into a smart city that energy; in addition to, other areas that can improve the embraces happiness with open arms. •

Issue 139 12 May 2015 Smart Transformation

The smart transformation in Dubai’s Civil Defence services 60 services to protect users and meet their needs

Dubai Civil Defence (DCD) now provides 60 different services divided into 9 main pillars all of which meet users’ needs relating to procedures, regulatory procedures or regulations. The DCD implements smart systems in order to enhance the safety of citizens and residents through linking control systems in cases of emergency in commercial establishments, to smart systems capable of monitoring and follow-up in the occurrence of an accident. These smart systems have led to a reduction in the number of fire accidents in the city by 61%, since houses have also been equipped with such systems where residents are directly linked to the centre of command in DCD. These smart systems offer a better opportunity in dealing with cases of emergency which significantly prevents an increase in damages, human and material losses. Through pressing a single button the homeowner can inform DCD of emergency cases through the use of wireless communication technology to connect with the control room, which is known as M2M.

Effective smart systems emergency in addition to a suggested evacuation plan and The law requires owners of private and public the different routes that can be used to get to the building. establishments, even those under construction to install the required hardware that works on monitoring signals coming Smart safety with just one click from fire safety systems around the clock thus, providing The DCD app in Dubai provides the user with several accurate reports and helps strengthen early response services including business accreditation services, systems in cases of emergency. Smart systems provide an hazardous materials, financial services, investigation and opportunity for fire brigades, police and medical services follow-up services, inspection and licensing services, to coordinate among themselves; in addition to providing in addition to training and outreach services. Services DCD with a prior database on the fastest route to get to provided by this app have been divided into two main the target building. This data also helps rescue teams know categories: Smart systems for houses, and Smart systems for private and public establishments. The app also offers the number of floors in the building, and entrances and information on the locations and addresses of various emergency exits which will allow DCD teams to select the DCD centers in Dubai making its services easily and needed equipment for each accident to rapidly control it. conveniently. The app doesn’t lose sight of providing public safety guidelines to the public as part of the community A smart protection system message that DCD is keen on consistently spreading Alarm signals sent to DCD through this smart system among citizens and residents. include fire signals, elevators, failures of safety equipment, power outages, low water level in tanks in addition to other Multiple smart services failures such as water pump failures and gas leakages. Smart services provided to the public through DCD are These smart systems are installed in buildings and linked not limited to preventive or rescue services but include other to the main DCD control centre in Dubai through satellites services such as licensing and inspection services through using GPRS technology which enables these smart the smart inspection program, accreditation procedures for systems to monitor the building around the clock as well as companies, and technicians’ exams. The variety of smart exchange data and information on the safety of the building. services in DCD comes from an initiative aiming to serve These smart systems automatically send an alert signal to the population and meet their needs in times of emergency, the control room where the monitoring screen shows the in addition to providing commercial services for owners of location of the damaged building and the nature of the new buildings.

Issue 139 May 2015 13 Information Security

Issue 139 14 May 2015 Smart society

HH Sheikh Mohammed Bin Rashid’s initiatives that go beyond his tweets

Today we unveiled the plans, designs and scientific goals for the #EmiratesMarsMission

I was pleased to award several entities We reviewed an important report like Al Azhar, Google and UNESCO about progress made in national for their valuable role to establish and agenda’s deliverables, we have 70 support the usage of Arabic language goals to achieve before 2021

Snapshots from the biography of Dubai on Instagram #MyDubai

Issue 139 May 2015 15 Apps wizard

Use and download “Smart Salik” App

The application is available for download on both App Store and GooglePlay

1 2

“Smart Salik” is available in both languages English The main screen shows and Arabic icons for the app’s basic functions

3

Additional services will appear upon setting up new account 4

this screen shows the locations and directions for each of the Salik Toll Gates and the Salik Customer Service Centres

For more information call: 800 9090

Issue 139 16 May 2015