Annual Report 2019 2018/19 Directory

Meals on Wheels (SA) Incorporated Annual Report 2019 2018/19 Directory

Patron Elected, Delegate and Co-opted Professional Services Members who served on the His Excellency the Auditors Honourable Hieu Van Le AO, Board of the Association HLB Mann Judd Governor of South Australia Ms P Gale 169 Fullarton Rd, Dulwich Ms E Hamilton Board Members Mr D Henderson Lawyers Mr A Lipschinski President Lynch Meyer Mrs A Perrott Mr W Coomans 190 Flinders St, Adelaide Mr G Colquhoun Vice Presidents Mr G McLaughlin Bankers Mrs S MacDonald Mrs H Richardson National Australia Bank Mr R Wray Mrs S Mudge 48 Greenhill Rd, Wayville Dr N Luscombe-Marsh Mr M Kearns (Retired Oct 18) Honorary Treasurer Mr K Reid Leadership Group Chief Executive Officer Member of Mrs S Broer

General Manager Service Operations Mrs J Bonnici

Australia Executive Manager Infrastructure & Cook Chill Mr E Coronica

Executive Manager Corporate Services Mr D Smith

Innovation Projects Manager Mr M Kearns 01 About Meals on Wheels Our Vision, Purpose and Values

Our Vision Our Values Well-nourished and independent communities. To meet our purpose and achieve our vision, we have adopted these values... Our Purpose Caring Meals on Wheels SA provides MoWSA cares about the people we assist, work and support to members of the engage with, to support where appropriate and community to live independently. respond where required. Our support enhances lifestyles Respectful through: MoWSA will show courtesy, consideration and regard for • the delivery of nourishing meals the people we engage with in undertaking our work. to maintain health and well-being;

• offering social contact; and Integrity • recognising, responding and MoWSA has a focus on doing the right thing in a reliable building people’s capacity to meet way, to achieve positive and effective outcomes. nutritional and other needs that increase wellbeing. Collaborative: In providing these services through MoWSA will accomplish our goals by working together our volunteer workforce we with others where appropriate drawing on shared strengthen communities. This experience and understanding. activity is expressed as ‘more than just a meal’. Positive: MoWSA strives to act and work in ways which give cause for hope, confidence and success amongst those we interact with. 2 Report of the President and the CEO Breaking new ground to secure our future production capability

The 2018-19 year was momentous has been funded entirely from This year we appointed an in the history of Meals on Wheels the Association’s capital reserves, Innovation Projects Manager to SA. The largest ever investment with $4 million remaining in those oversee the growing portfolio of in operating assets to secure our reserves for future capital projects. projects and business models in future production and corporate Following a detailed design and development, along with investing in support capability, continued protracted development approval an ‘Innovation Accelerator’ process celebrations of our 50 millionth process, we were delighted to break to increase organisational capability meal milestone, a heightened risk- ground on the new development and confidence in this important management focus and a drive in late June 2019. Operations are area. for greater financial sustainability expected to start at the Hilton site in Six teams of four or five staff and were all focal points of the year. May 2020. board members have explored Innovation in service and product A modest financial surplus is innovation opportunities related to development and continual required each year to regenerate the volunteer experience, services for business process improvement capital reserves and the 2018-19 younger adults, social connection, provide the foundations for result was pleasing. Additional exercise, business-to-business delivering on our vision of well- income from government grants, transactions and direct sales. nourished and independent bequests, and interest, coupled with communities for decades to come. Celebration of our 50 millionth meal tightly controlled expenditure at milestone continued into late 2018. After an extensive and prolonged branches and centrally, combined In August, our Patron, His Excellency search, Meals on Wheels SA to produce an end of year financial the Governor of South Australia, the purchased a property at 80 – 84 result that exceeded budget Honourable Hieu van Le and Mrs Sir Donald Bradman Drive, Hilton expectations. Le graciously hosted a reception for for development as a co-located Meals on Wheels will remain volunteers at Government House cook chill facility and corporate successful through innovating to on the 64th anniversary of Meals on headquarters. The ideally sized maintain our traditional services Wheels SA’s first meal deliveries. His and situated property cost $5.69 and customer base and to develop Excellency also presented service million, and this, along with the new services, products and markets awards to our longest serving development budget of $17.5 million, that diversify our revenue base. volunteers in November. Also in November, we celebrated with our business partners and other community stakeholders at a 1950’s themed Gala Dinner held at the Adelaide Convention Centre. The dinner raised more than $20,000 to assist in provision of meals to those who cannot afford the client contribution and we appreciate the support of sponsors, donors and attendees who thoroughly enjoyed the sideshows and other entertainment.

Sharyn Broer, CEO and Bill Coomans, President 3

Many branches also celebrated At the 2018 Annual General Number of Clients Referred for with special events in their local Meeting, Heather Richardson, Kevin Meal Services community. Reid and Alison Perrott were re- 5500 elected to the positions of Vice 5000 This year has seen an unrelenting President, Honorary Treasurer and 4500 focus on quality and safety across Elected Member respectively. Co- 4000 the organisation. Externally, opted member Mark Kearns stood 3500 the commencement of a Royal down following his appointment 3000 Commission into Aged Care 2500 to the staff as Innovation Projects Safety and Quality and transition 2000 Manager. to a new set of Aged Care Quality 1500 Standards highlight increased The Board sought a new co-opted 1000 community expectations and member with expertise in nutrition, 500 attention to quality and safety health and ageing and we were 0 of care and services. Internally, delighted to welcome Dr Natalie 2014-15 2015-16 2016-17 2017-18 2018-19 detection of a pathogen in a Luscombe-Marsh to the Board in batch of products prepared at April 2019. Garry Colquhoun stood Average Number of Active our Kent Town Cook Chill facility down from the Board in September Clients Per Month heightened our vigilance on food 2018 after his resignation from the 6000 safety, including at branches. The Modbury Branch Committee and swift and thorough actions of was reappointed to the subsequent 5000

management, staff and volunteers casual vacancy in November 2018 4000 during this prolonged, disruptive after being nominated by the event is commendable and surely Enfield Branch Committee. 3000 assisted to ensure the desired result, Four standing and two advisory that no customers became ill as a 2000 committees support the Board result of the contamination. The in the sound governance of the 1000 organisation’s Risk Management organisation. Each Committee Framework and risk register were has an annual work plan to 0 revised and restructured, and we 2014-15 2015-16 2016-17 2017-18 2018-19 ensure sufficient oversight implemented a system for closely of the Association’s finances, monitoring the effectiveness Average Meals Per Day risk management, corporate of risk mitigation controls. The governance, future development, 4500 Board reflected on its role and branch operations and work health duties in governing for safety and 4250 and safety. We appreciate the quality, initiating improvements 4000 involvement of Board members including a more robust stakeholder and other volunteers in chairing 3750 engagement framework. and participating on these 3500 Reinforcement of the theme “Safe important committees. People, Safe Food” occurred during 3250 the series of Regional Workshops The work of our 7,000 volunteers 3000 delivered in early 2019. and 60 staff continues to inspire 2750 us and we thank you all for your In early 2019, the CEO attended 2500 dedicated contribution. We remain an Executive Education program 2014-15 2015-16 2016-17 2017-18 2018-19 deeply committed to continuing to at Harvard Business School, deliver on the vision of our founder, entitled “Leading Change and Volunteer Enquiries Per Year Miss Doris Taylor, and look forward Organisational Renewal”. This to the coming year with great 3000 program extended Sharyn’s excitement. knowledge and capacity to lead 2500 the organisation to achieve our mission and objectives. Sharyn 2000 took the opportunity to visit 1500 Meals on Wheels services and

other organisations in Toronto 1000 and Montreal, Canada to learn about different service models and 500 approaches to engaging younger volunteers. 0 2014-15 2015-16 2016-17 2017-18 2018-19 4 Service Operations Report

• 9,782 people received a service • 96% had high or very high from Meals on Wheels during the satisfaction with the volunteers year. that delivered their meals

• 4,464 people commenced services • 82% were highly satisfied with their and the monthly average number overall meal, up 8% from the last of customers was 5140. survey. This pleasing result appears due to introduction of choice for • 88% of our customers were many more customers. supported by the Commonwealth Home Support Programme (CHSP). • Only 1.5% of all responses received reported being dissatisfied with • All of our customers were eligible their meals. Overall, where MoWSA for one of four government produced the meals supplied we funding programs that enable had a higher satisfaction level. them to receive their meals at a subsidised price. Areas identified for further investigation included introduction • 64% of our customers were 80 of more variety in soup and years or older, and the largest Julie Bonnici dessert choices, exploration of the cohort of people were over the General Manager, need for delivering meals earlier age of 85 (36%). It is wonderful Service Operations in the day rather than at lunch being able to support people in time and options for meal service their choice to stay living at home, improvements within our country independently and in the best meal supply. In 2018-19 Meals on Wheels possible health. has seen yet another In total our volunteers delivered Supporting Branch strong year, making an 964,732 meals across the state this Operations immeasurable difference to year. That’s an average of 3,916 The everyday business of Meals on meals per day. Although this is an the lives of our customers. Wheels that enables us to meet the excellent achievement, it’s worth needs of the community takes Although not all of the noting that it’s approximately place in a rapidly changing world. 100 fewer deliveries per day smaller, life changing things We need to simultaneously keep up compared to the previous year. We that our volunteers perform with these changes and continue to are continually looking into why every day can be quantified adapt to them. demand for meals is dropping, and – we’re proud to report the in an effort to understand changing following results. Some of the more significant needs, we’re asking current and operational developments this potential customers what they are year included: looking for in a meal service such as MoWSA. 1. Volunteer recruitment, In June, a customer survey was training and support sent to approximately 6,000 people Throughout the year, volunteer across the state, asking for their workforce numbers remained feedback and opinions about our steady with just under 7,000 service. We were thrilled to have volunteers currently engaged received almost 2,400 responses across the state. at an excellent return rate of 40%. While we conducted targeted Through these surveys, we learnt recruitment for specific branches, that: the main focus continued to be for • 30% have been customers for drivers and deliverers, especially longer than three years, 36% one to in metropolitan branches. Across three years, and 34% less than 12 the state, recruitment for specific months. committee roles also posed a challenge, and a review of the • 94% of people said they were branch committee structure is satisfied or very satisfied with underway to address this issue. their initial contact with the organisation. 5

A review of the volunteer induction areas including Millicent, Port process was conducted in early Lincoln and Port Pirie, and in total, Number of meals produced 2019 to ensure that all new 183 volunteers from 51 branches (964,732) per customer sector volunteers are inducted into our participated. organisation with the information HCP 3.9% NDIS 0.1% Focusing on developing an and support required to fulfil their (37,625) (965) inclusive work culture and HACC 9.4% role in a safe way that supports (90,685) organisation, topics covered quality services. included cybersecurity and data The induction process is role privacy, food safety for vulnerable specific and an important step populations, the new Aged Care in ensuring volunteers are Quality Standards and the MoWSA welcomed into Meals on Wheels Access and Inclusion plan. and equipped with information to best do the volunteering role 2. Changes to the Food required. The review identified that Safety Program only approximately one third of new volunteers had returned their All MoWSA operated branches are monitored by SA Health and CHSP 86.6% completed induction checklists. (835,458) required to meet Standard 3.3.1 Following the review, a change – Food Safety Programs for Food in process was implemented, Service to Vulnerable Persons. In with the goal of ensuring that order to protect vulnerable people all new volunteers are contacted in our community, including Number of customers in a timely way, and that branches older persons and people who per sector are supported to complete the have weakened immune systems induction process for each due to illness, organisations that HCP 3.6% NDIS 0.2% (352) (17) new volunteer. serve potentially hazardous food HACC 8.3% to vulnerable persons need to (808) Branch Support Officers will liaise comply with additional legislative regularly with branches to assist requirements to further manage with the on-boarding process and risks. The MoWSA Food Safety provide support and information to Program was fully revised in 2018- the Branch Committee members 2019, and is undergoing further responsible for inductions. changes. The need to provide a toolkit and The main focus of the change guidance for Branch Committees, was on delivering, recording and especially for new committee monitoring volunteer training members was discussed in great regarding safe food handling detail at the Regional Workshops CHSP 88.0% procedures and adherence to the (8,605) and also at the Branch Operations Food Safety Program. and Services (BOS) Advisory Committee meetings throughout At a branch level, all kitchens CHSP Commonwealth Home Support Program the year. The Committee provided are audited by SA Health on advice to the Governance and at least an annual basis. Minor HACC SA Home & Nominations Committee regarding non-conformances have been Community Care future directions, and is assisting identified and corrective actions HCP Home Care Package in the production of a handbook implemented. The most common NDIS National Disability to guide best practice in branch issues identified include missed Insurance Scheme operations at a local branch level. decimal points or the use of correcting fluid in temperature Five Regional Workshops were records, corrective actions not conducted in the first half on 2019, recorded and lapses in hand with a focus on organisational washing and hygiene requirements. compliance. Three of these workshops were held in regional 6 Service Operations Report (continued)

3. Menu and recipe However continuity of frozen meal Minor accidents as a result of development supply was ensured by purchasing reversing vehicles are one of the meals from approved external most frequent incidents reported Good nutrition is critical in providers. Preparation is underway to the WHS committee. supporting older adults living in to streamline the provision of their own homes, and MoWSA • All kitchen based volunteers frozen meals, and we look forward follows the Meals on Wheels were trained in Safe Operating to moving into the new Cook Chill Australia National Meal Guidelines Procedures for high risk tasks production facility at Hilton and in menu planning and in developing performed in the preparation of preparing our own frozen meals the recipes we use. The focus of meals. again. the menu is not only on nutritional • The Worksite Inspection Checklists value, but also on taste, variety and and the frequency of required presentation of the meals. 4. Work Health and Safety (WHS) inspections was reviewed, The five week rotating menu, resulting in fewer inspections but Our operational mantra is Safe seasonally modified, provides emphasis on 100% compliance. Food, Safe People. Our specific customers with a daily choice, and WHS goal is zero deaths, variety is offered by focussing on hospitalisations and serious injuries 5. Continuous Improvement having a choice on a daily basis for for our workforce. The WHS and the Quality Review either traditional ‘all-time favourites’ Committee meets six times a year, or more contemporary multicultural MoWSA receives funding from and comprises the management meal options. the Australian Government for team, MoWSA Board members, paid the Commonwealth Home In an exciting development, and volunteer work representatives. Support Programme (CHSP) which some of our country hospital The focus this year was on subsidises the cost of the service for based branches are now also MoWSA operated kitchens, safely the majority of our customers. An able to offer a choice of the main delivering to customers’ homes and obligation to receive this funding meal, including Jamestown and developing a stronger workplace is that each service is required to Naracoorte. Plans are underway to culture of safety and wellbeing. undergo a quality review at least extend this to a number of other once every three years. country hospital branches. Key activities included: • Distribution of First Aid kits for A Quality Assessor from the The provision of MoWSA prepared every delivery round to comply Aged Care Quality and Safety frozen meals was disrupted in early with Safe Work Australia’s First Aid Commission conducted the quality 2019 due to restrictions placed on in the workplace Code of Practice. review in late June 2019 to assess the Kent Town Cook Chill facility. operational performance against • Distribution of a safety prompt the existing Home Care Standards. sheet for all delivery rounds, highlighting the practice of “Take Board members, management, staff, Five” and encouraging drivers to customers and volunteers were avoid reversing wherever practical. interviewed as a part of the process. The auditor spent a morning at the Henley and Grange branch to observe operations and interview committee and branch volunteers. The auditor commented that it was the site visit and the feedback received from our customers that had the greatest impact during the review. It was very pleasing that Meals on Wheels met all expected outcomes.

On 1 July 2019 the new Aged Care Quality Standards (Quality Standards) come into effect. Meals on Wheels will be required to actively pursue continuous improvement in order to remain compliant with the Quality Standards. 7

6. Disability Access and The plan was presented at all The four key objectives in the Inclusion Plan regional workshops and an Disability Access and Inclusion advisory group has met on The development of MoWSA’s Plan aim to: a regular basis to begin the Disability Access and Inclusion change process. Improvements Plan (DAP) was driven by a 1. Reduce barriers to people with implemented to date include a recognition of the value that a disability accessing MoWSA’s dedicated landing page on the diversity brings to organisations, delivered meal services. MoWSA website, new marketing a commitment to building material including brochures and a stronger organisation by 2. Reduce physical barriers to banners as well integrating diversity in practical people with a disability from as increased participation by ways and the intention of accessing MoWSA’s kitchens, MoWSA in community forums and increasing the accessibility of workplaces and information. disability expos. our services, our workplace, 3. Reduce barriers to people and our work in the community with a disability obtaining and for people with a disability. The maintaining employment or overarching goal is to ensure volunteer opportunities with that our facilities, services, MoWSA. employment practices and operations do not exclude 4. Build a constructive culture people with a disability, nor treat and a well-informed workforce them in any way less favourably which demonstrates than other people. attitudes and behaviours that are inclusive and do not discriminate.

Branch Service Milestones 1 July 2018 – 30 June 2019

40 Years Meal Delivery Milestones 1 July 2018 – 30 June 2019 60 Years Port Broughton (25 September 18) Whyalla (4 November 18) Hamley Bridge (5 February 19) Meadows (5 March 19) Since Inception 55 Years Yankalilla (26 March 19) Mitcham (20 July 18) Laura & Districts (4 June 19) 650,000 Pt Augusta 50 Years Copper Triangle - Moonta Kitchen 35 Years Charles Sturt – Findon Kitchen (1 March 19) 1,000,000 (18 June 19) Charles Sturt Stirling (15 March 19) Waikerie (19 April 19) Victor Harbor (30 June 19) 30 Years 1,000,000 Happy Valley (3 October 18) Port Pirie 45 Years McLaren Vale (10 September 18) 25 Years Northfield (19 July 18) Campbelltown (5 November 18) Ardrossan (3 January 19) Gilbert Valley (22 April 19) 20 Years Maitland (7 June 19) 8 Corporate Services Report

The first phase of the project to Meals on Wheels Annual reduce double handling of financial Movie Day transactions has resulted in the On Friday, August 3, 2018 we cook chill branches significantly celebrated our 64th birthday with streamlining their financial a screening of ‘Mama Mia, Here we processes. The input from these go again’ at the Capri Theatre. Treasurers has been greatly appreciated and as a result we With just over 450 volunteers from are well on the way to designing 32 different branches across South and building a robust system that Australia, there was a lot of singing meets the needs of the branch, and dancing and everyone enjoyed allowing access to resources they the all familiar songs from ABBA. In need without the time consuming what was a great event, volunteers tasks of managing unnecessary were also treated to the sounds of transactions and paperwork. A the majestic Capri Organ. number of other branches have also begun using these refined Awardee Afternoon processes. David Smith In November, nearly 400 volunteers Executive Manager This year we have implemented a who had collectively dedicated Corporate Services number of strategies to improve our over 8,000 years of service were communication. We’ve appointed honoured at our major annual an Internal Communications awards ceremony at Sfera’s on Officer, Alex Theel who is the Park. The 2018-19 year saw the continually updating our online new client meals database portal, mowsa.freshdesk.com, Attended by His Excellency the continue to be rolled out allowing volunteers to access Honourable Hieu Van Le AO, Governor of South Australia and to branches, together with relevant forms at their leisure. Located there, we have the Patron of MoWSA and Mrs Le, the usability and performance Awardee Day formally recognised updates. There has been Communications Digest - a new monthly publication containing and congratulated volunteers who a positive response to the information sent to all branches, had achieved life membership and new system and volunteers allowing for communications to extended life membership status and who have engaged with the be found in a single, easy to access major service milestones in 2018. design and refine processes area. The newsletter has been Volunteers reaching 40, 45 have provided valuable running for most of 2019, and has a and 50 year milestones, each input into the program. range of features, including recent received major service awards, updates, as well as volunteer and Our meal delivery service presented by His Excellency and branch stories. Finally, we have Mrs Le, and those marking 15 continues to evolve to launched our new website, which is years of service were honoured increase choice and a key tool for communicating with with life membership status. We flexibility for our customers. current and prospective customers, congratulate all of our Awardees! The new system is helpful their families, and volunteers. in dealing efficiently with In 2018 MoWSA made submissions Marketing the resultant extra record on behalf of branches to the Each year we undertake a keeping requirements. Federal Government Strengthening marketing analysis to see where Communities Grants Program. Of our brand is currently placed in the the 59 applications made, 22 were market, and to ensure that those successful, with a combined value individuals who need meal services of $103,930 contributing towards are both aware of and able to the cost of driver reimbursements, access them. first aid kits and volunteer amenities. The latest analysis showed that there was quite a lot of confusion around entitlement, with many people believing that they don’t have permission or qualify for meals. 9

Our challenge – to let the market Introducing ‘The Accidental We made sure that our actor took know that we are not a charity Volunteer’... our new an extended break, and then had simply serving the old, infirm and and innovative volunteer other actors approach the stand, frail, but that we provide tasty to escalate our new volunteer’s meals delivered by a friendly person campaign experience. The unsuspecting who also checks how people are in We know that research shows that ‘accidental volunteers’ suddenly their homes. people who volunteer are happier found themselves being the face of people, but how do we prove this to Meals on Wheels! Some started out We rebranded our promotional the rest of the public? looking nervous, others appeared a materials to remind people how little disinterested, but by the time tasty our food is, and to tell the Working with our marketing team their volunteering stint had finished, wonderful stories of our customers The Rowdy Group, we decided you could see they all truly enjoyed and volunteers. These stories were to give everyday people a taste themselves, proving that there really published on our website www. of volunteering, and show them is a volunteer in all of us! mealsonwheelssa.org.au how surprisingly rewarding and enjoyable it can be. We launched the video on social media in May, to coincide with We set up a small pop-up shop National Volunteers Week, and with information booth in Rundle found our enquiries for that month Mall, and hired an actor, who asked rose by a huge 35%, and continue unassuming passers-by to look to rise each month. after the booth while she went to the bathroom. 10 Infrastructure & Cook Chill Production Report

Branch infrastructure activities have Some production was temporarily continued at a steady pace over the transferred to branch kitchens at past year. Warradale and Hindmarsh, with staff preparing meals after the daily Meals on Wheels continues volunteer shift was completed. its drive toward becoming a Other products were outsourced to more environmentally friendly external suppliers. This, combined organisation. With all freehold with the coinciding Easter and branch properties now utilising ANZAC Day public holidays, caused solar power, the next phase will be regrettable disruption to customer to investigate and install appropriate services and placed additional battery back-up systems. pressure on volunteers. We continue to manage the To further minimise the risk of network Asset Management Plan, microbiological contamination concentrating on Preventative in products prepared at Kent Maintenance programmes, timely Town, a Food Safety Consultant repairs and maintenance and capital was engaged to thoroughly investment initiatives as required. Rick Coronica review the site HACCP Food Branch plant and equipment Executive Manager Safety program, practices and has been maintained in good Infrastructure & Cook Chill procedures. An increased schedule order, thus lessening expenditure of microbiological testing was requirements. implemented along with a more stringent cleaning and sanitizing The past year has seen The Cook Chill Production Facility, currently located at Kent Town, regime and a sharpened focus considerable focus on is vital in the supply of chilled, on food safe behaviours and design and development frozen and specialised meals to our practices. A new cook chill facility approval for our major customers across the state. In 2018- management structure was infrastructure project 19 there was an 8% increase in the designed, with a Food Safety & at Hilton. Following the average number of meals served Quality Manager to work alongside the Cook Chill Production and purchase of a suitable site, per day from chilled meal branches, and a 28% increase in demand Cook Chill Distribution Managers. Meals on Wheels worked for frozen meals across all branch These measures will stand us in closely with our architects, types. good stead for our transfer to a engineers and project new, state-of-the art facility and the The growing reliance on meals managers to design a cook resumption of production of frozen produced centrally, has increased products in mid 2020. chill production facility and the impact on customers and corporate headquarters that branches when product recalls will serve the business for have occurred due to quality or decades to come. Following food safety concerns. a protracted development In March 2019, routine product application approval testing detected Listeria process, it was exciting monocytogenes in one batch to participate in the of frozen product. Steps were ground-breaking ceremony immediately taken to minimise the risk to customers, including in late June. widespread product recalls and a decision to limit the preparation of products at Kent Town to those that were heated at branches immediately before being delivered to customers. These measures will remain in place until the transfer of operations to the new Hilton facility. 11 Innovation Projects Report

Over the last year the team fundraising, marketing and service has embarked on a journey of delivery. As part of the grant internal change through building MoWSA received a new, mobile- capability in business planning first, best practice website built by and innovation. Aligned with Joyful, the world-leading provider our strategic objectives of of non-profit websites. strengthening our core services Joyful powers the sites of over and diversifying income streams, 600 organisations, ranging from we’ve explored new ways to small non-profit projects to large, create more value for existing big brand name charities. The and new customers while new website reflects our refreshed developing an even more positive branding and makes it much easier customer experience. Led by the for interested visitors to easily find Board’s Future Meals on Wheels information and enquire about Committee, a large team of staff receiving meals, becoming a and Board members identified areas volunteer or making a donation. of exploration including business The Joyful platform is easier to to business and business to non- update and contains engaging Mark Kearns subsidised customer opportunities, video content. Innovation Projects Manager new volunteering experiences and the growing National Disability Other grant funding proposals were Insurance Scheme (NDIS) submitted for a Social Connection market. Further business model Pilot Project. This project will The 2018-19 year has development will continue over the investigate opportunities and seen Meals on Wheels coming year. develop services for our customers and volunteers to improve their continue to develop Towards the end of 2018, MoWSA social connection with their wider became a Network Partner for the relevance and impact by communities. Our grant proposal Federal Government-funded Be identifying and growing has reached stage two of the Connected program. Be Connected services and revenue Commonwealth Home Support is an Australia-wide initiative Programme Innovation Funding streams through innovation empowering all Australians to initiative and, if successful, will and fundraising projects. thrive in a digital world. MoWSA commence during 2019-20. received funds to enable us to engage with our branches to A review of our existing feedback provide our network of volunteers, management system was their friends and families with undertaken through our Service essential digital skills. The project Design and Continual Improvement will offer a rolling engagement with processes. Feedback, both branches and ongoing support complimentary and critical, is through a train the trainer model encouraged from any stakeholder to support learners through the Be whether it is a customer, their Connected program. Through the family, a volunteer or member of project and network of Meals on staff. New ways of obtaining and Wheels branches, 500 people will reporting on stakeholder feedback be supported to register on the Be are being implemented over the Connected Learning Portal. months ahead.

In early 2019 MoWSA successfully Over the next 12 months, work obtained a Website Grant offered will continue on improvements to by The Institute of Technology for our product packaging, primarily Australia & New Zealand (TITAN). for our frozen meal products. It is With a focus on digital, TITAN is a important that we consider the non-profit organisation that helps environment and consider the other non-profit organisations growing community concern in Australia and New Zealand to about single use plastics and other gain access to transformative ecologically damaging products. technologies in the fields of 12 Honorary Treasurer’s Report

These gains helped to offset fewer customers that referred to increased operating costs this program than anticipated and associated with management of continued price sensitivity, the food safety risks and consequent number of meals delivered was outsourcing of most frozen 71,746 short of the revised target. products in the final quarter of Until we receive confirmation the year. whether or not the grant conditions Meal service provision continued to are deemed to have been met, the be our focus and in total, 964,732 funds received for the shortfall of meal services were provided during meals delivered, have been held the year, at an average of 3,916 per as a liability in the Statement of day. The trend of declining meal Financial Position. service provision continued, with 2018-19 also saw an overall increase 2.6% fewer services provided in of 3.7% in additional income 2018-19. The rate of decline was from the previous year. This was almost half that of 2017-18, though thanks to a generous bequest of remains cause for concern. $215,600 from the estate of Gladys Kevin Reid All customers were eligible Rawady, successful unbudgeted Honorary Treasurer for Commonwealth or State non-recurrent grant applications Government grant assistance totalling approximately $145,000, to offset their service costs. We and higher than anticipated interest experienced growth in the numbers receipts and funds raised at the The 2018-19 financial year of people accessing our services Gala Dinner. through the National Disability saw solid results, finishing Due to the conversion of much Insurance Scheme and Home with a surplus of $779,505. of our investment portfolio to Care Package programs. In each term deposits to fund the Hilton This figure was slightly instance, the consumer pays for development, the much smaller higher than the budget the cost of ingredients while the corpus of investment funds due to bequest income and government grant pays for the produced a considerably lower level remaining operating costs. It’s successful non-recurrent of investment income compared to become apparent that the SA Home grant submissions, along last year. It is important to regrow and Community Care Program the Association’s capital reserves with lower than expected grant for services to people aged to fund future capital projects inflation on ingredients under 65 years, is underfunded. and to offset sudden changes in and packaging. From October, it was necessary customer or funder behaviour. to increase the price per meal by The Board has developed a fifty cents, and fundraising and comprehensive Investment Policy investment income made up the and Investment Strategy and difference in the costs of delivering appointed an Investment Adviser to services to these customers. ensure that surplus funds generate Led by our CEO, determined and the best possible return for the successful negotiations with the organisation within an acceptable Australian Government, saw a risk profile. Resulting changes to the 40% increase in base funding deployment of financial assets will for the Commonwealth Home occur in 2019-20. Support Program grant agreement, Food safety concerns at our covering 2018-2020. This meant Kent Town Cook Chill facility in that customer prices did not rise March and April 2019 culminated in 2018-19 for the 82% of service in a decision to limit the facility’s users who receive support through production to items heated this program. 2018-19 saw the immediately prior to delivery Association receive a further to customers. The costs of $194,000 in growth funding for this minimising the food safety risks, program to increase our annual including recall and destruction meal output target by 40,000 to of product, outsourcing of a 840,000 meals. As there were large proportion of products and 13

investment in strengthening the compared to the prior year, as a MoWSA recorded a 5% increase in food safety program, decreased result of continued investment total equity for the year. This was the full year result by approximately in facilities, plant and equipment. aided by the revaluation of freehold $500,000. This accounts for the And the amortisation expense property assets at 30 June 2019. above inflation component of a reduced by 6.3% as some leasehold The reassessment of the fair value 5.6% increase in ingredients and properties are fully amortised. of the properties we own, delivered consumables, along with a large a $1,234,333 increase in their value. 2018-19 also saw the central proportion of the 16.5% increase This amount has been added to the and branch office expenses in employee benefits expenses, as asset revaluation reserve. increase by 26%. This reflects a more personnel were needed to return to budgeted expenditure In conclusion, the Association manage the situation. on marketing, investment in remains in a solid financial position The 10% increase in other operating innovation and organisational while we invest a significant value expenses reflects increased food culture improvement, as well as of our equity in operating assets safety compliance costs, rates and outgoings for the gala dinner. to strengthen and future-proof our taxes related to the Hilton property, Further contributing factors include service delivery. and inflationary increases in most website improvement and use other items. The depreciation of consultants to backfill critical expense increased 4.2% when functions during unplanned staff absences.

Thank you to our Gala sponsors

Platinum Partner

Silver Sponsorships:

Other Sponsors

• Kadina Leading Edge Jewellers • Brown & Associates • Famac Distributors

• Tailored Packaging • Salary Solutions • Lynch Meyer Lawyers

• Cross Road Chiropractic • Corporate Conversation • Count Charitable Foundation

• Roofing Constructions • Maughan Thiem 14 Gala Fundraising Dinner Celebrating the delivery of our 50 millionth meal

On Thursday 8 November We are absolutely thrilled to let you families and individuals a renewed 2018, we celebrated the know that the event raised $22,880. sense of strength and hope. These much-needed funds have delivery of our 50 millionth We’ve always been extremely allowed us to provide meals to grateful and honoured by the meal with our first ever those who can’t afford to provide a generosity of our supporters and Gala Dinner at the Adelaide meal for themselves – often those business partners. We’d like to say Convention Centre. It was who are ineligible for government a huge thank you, as it’s with this a wonderful night with funding programs. Providing support that we can continue to financial support to these people, over 200 guests joining make a real difference in the lives of helps give those that are most us to commemorate this people, at a time when they need it vulnerable within our communities the most. incredibly significant much needed relief from constant milestone. worry and isolation, and gives 15 16 Service Awards

Service Awards for calendar year 35 Years Burnside, Lorraine Carpenter 2018, listed in alphabetical order Burnside, Diana Croft by Branch. Barossa Valley, Wendy Schiller Christies Beach, Henrica Parry Barossa Valley, Wendy Wigan Cowell, Judy Francis Cummins, Maureen Maloney Crystal Brook, Sandy Curtis 60 Years Gilbert Valley, Trish Schmerl Crystal Brook, Shirley Hunt Mitcham, Judy Stone Crystal Brook, Allan Young Prospect, Rotary Club of Prospect Mount Barker, Margaret Miller Gawler, Marcene Tesselaar Murray Bridge, Margaret Duell Gilbert Valley, Meredith Callery Port Adelaide Osborne, Dawn Fisher Happy Valley, Vera Fielke 50 Years Port MacDonnell, Ann Pitson Kadina, Joylene (Joy) Chappell Port Pirie, Val Harvey Kadina, Leonie Jauczius Mitcham, Mitcham Lions Club Quorn, Imelda Coverdale Meadows, Betty Ward Stirling, Lois Allen Millicent, Elizabeth (Terri) Scanlon Strathalbyn, Ros Ness Mitcham, Tom Richards 45 Years Streaky Bay, Maurine Lee Modbury, Margaret Ingham Tumby Bay, Pat Goodes Moonta, Jill Braunack Balaklava, Norma Schopp Waikerie, Betty Jinks Mount Barker, Gwenda Kuchel Barossa Valley, Jenny Wood Yankalilla, Jennifer Wollaston Mount Gambier, Sue Blackall Barossa Valley, Sue Wood Murray Bridge, Julie Dohnt Brighton, Brenda Todman Murray Bridge, Liz Llewellyn Burra, Judith Eberhard Murray Bridge, Denise O’Connor Crystal Brook, Audrey Forgan 30 Years Murray Bridge, Robert Phaup Mount Gambier, Grant High School Booleroo Centre, Merilyn Williams Murray Bridge, Mary Rowley Port Lincoln, Irma Jensen Brighton, Barbara Chantrell Northfield, Ann Hobbs Renmark, Beverley Gartery Campbelltown, Athalie Hoskin Northfield, Max Martin S.Y.Peninsula, Jan Geytenbeek Campbelltown, Lois Otterspoor Northfield, Ruth (Benita) Ruge Stirling, Pam Melville Campbelltown, Joyleen Richards Northfield, John Samuel Charles Sturt, Edy Paredes Northfield, Sandra Wright Clare, Coralie Jones Onkaparinga Valley, Vicki Sumner 40 Years Crystal Brook, Elizabeth Smart Playford, Ingerborg (Gerda) Thompson Glenelg, Jo Noblett Blackwood, Jocelyn (Joy) Atkinson Port Augusta, Kelvin Strawbridge Happy Valley, Lynette Knight Campbelltown, Beverley Ramsay Prospect, Barbara McEachern Happy Valley, Anne Treacy Charles Sturt, Pat Wallis Quorn, Shirley Carn Meadows, Susan Henderson Christies Beach, Jennifer Hewett Quorn, Elizabeth Collins Mitcham, Rosemary Shipway Crystal Brook, Coral Seidel Quorn, Olga (June) Cummins Mount Gambier, Rosemary Bankes Cummins, Patricia Starke Quorn, Lois Litchfield Mount Gambier, Kathryn (Katie) Snell Kapunda, Joanne (Margaret) Dickson Renmark, Bev McDonald Murray Bridge, Noeline McLaren Mount Gambier, Doreen Brown Renmark, John Steed Murray Bridge, Annette Nelson Murray Bridge, Flo Pickering S.Y. Peninsula, Mary Davey Peterborough, Sydney (Maurice) Onkaparinga Valley, Valerie (Dawn) S.Y. Peninsula, Rhonda Lienert Buttfield Coulter Salisbury, Ruth Cobby Port MacDonnell, Wendy Lewis Onkaparinga Valley, Patricia (Kay) Joyce Stansbury, John Mclennan Port Pirie, Jillian (Jill) Memen Port Broughton, Margaret Bennier Strathalbyn, Jeanne Merchant Streaky Bay, Cheryl Williams Port Broughton, Audrey (Mavis) Kerley Tumby Bay, Cathy Hales Whyalla, Margaret Shambrook Port Broughton, Valma (Joy) Winen Wallaroo, Jillian Neilson Yankalilla, Terrie Cole Port Lincoln, Irene McInerney Wallaroo, Joyce (Pat) Nicholson S.Y. Peninsula, Maureen South Warradale, Julie Lewis Strathalbyn, Pauline Wittwer Whyalla, George Emms 25 Years Whyalla, Rosemary Emms Whyalla, Valma Geering Whyalla, Harry (Herman) Willemse Ardrossan, Margaret (Meg) Brown Whyalla, Dianne Willemse Barossa Valley, Penelope Holmes Yankalilla, Marjorie (Mary) Flynn Barossa Valley, Cheryl Kraehenbuhl Blackwood, Heather Jackson Brighton, Geraldine Edmonds Brighton, Venera Spinella 17

20 Years Murray Bridge, Bob Eisen Blackwood, Brian Bridger Naracoorte, Patricia Carracher Blackwood, Bill Pattullo Balaklava, Heather Cunningham Naracoorte, Guelda Miles Blackwood, Sandra Wells Balaklava, Roberta (Jan) Young Northfield, Judy Baker Blackwood, Richard Williams Barossa Valley, Cheryl Boehm Norwood, Robert Bryson Booleroo Centre, Rosemary Butterick Barossa Valley, Roslyn Linton Peterborough, Janet Sowerby Booleroo Centre, Jane Higgins Barossa Valley, Karen Standish Peterborough, Adrianus (Danny) Van Brighton, Don Brice Berri, Valerie Cooper Den Ende Brighton, Mavis Catt Berri, Shirley Ingerson Playford, Frank Lawrence Brighton, Joan Goodburn Berri, Riverland Respite & Rec Service Port Adelaide Osborne, Andrew Farmer Brighton, Sue Gregory Blackwood, Jeff Cain Port Adelaide Osborne, Ron Fisher Brighton, Enid Johns Booleroo Centre, Edward Davis Port Adelaide Osborne, Marlene Keane Brighton, Tony Lake Booleroo Centre, Joan Davis Port Adelaide Osborne, Pat Parker Brighton, Bob Pfennig Brighton, Charles (Ian) Champion Port Augusta, Joyleen White Brighton, Rod Roach Brighton, Norma Champion Port Broughton, Nedra Hewett Brighton, Julie Wagner Brighton, David (Malcolm) Curtis Port Lincoln, Brian Hutt Burnside, Geoffrey Chapple Brighton, Mary Milburn Port MacDonnell, Diane Seidel Burnside, Natica Footer Brighton, Sue Pearce Port Pirie, Melissa Bairstow Burnside, David George Brighton, Coral Sarjeant Port Pirie, Bernie Seyfang Burnside, Suzanne George Ceduna, Maureen Trowbridge Prospect, Malcolm Ambler Burnside, Sarah Linn Charles Sturt, Pat Trowbridge Prospect, Margaret Markham Burnside, Carol Smeaton Cummins, Colin Mahoney Renmark, Pamela Brenton Burra, Anthony Bolton Cummins, Kathryne (Margaret) Phelps Renmark, Claire James Campbelltown, Christine Cubbin Cummins, Pat Speed Renmark, Alex Pioro Ceduna, Pam Johns Gawler, Marie Adams Salisbury, Marlene Billinger Charles Sturt, Geoffrey Alexander Gilbert Valley, Pat Ablett Salisbury, Helen McDonald Christies Beach, Marlene Andersen Gilbert Valley, Melanie McDermid Streaky Bay, Jan Patterson Christies Beach, Robert Wiese Gilbert Valley, Margaret (Meg) Smyth Tumby Bay, Pat McKenna Clare, Alister Hope Glenelg, Daphne Underdown Victor Harbor, John Cunningham Clare, Odette O’Sullivan Goolwa, Lynn Brooks Victor Harbor, Beth Goldfinch Clare, Lorraine (Joy) Pledger Goolwa, Phillip Burns Victor Harbor, Antoinette Rypers Clare, Diane Scott Goolwa, Jenny Hussin Victor Harbor, Helen Sinkinson Clare, Michael Tohl Happy Valley, Marie Mathews Waikerie, Pat Mee Cowell, Russell Curtis Happy Valley, Christopher Nogaj Wallaroo, Julie Julge Cowell, Mary Deer Happy Valley, Roger Searle Wallaroo, Coral McCormack Crystal Brook, Marilyn Wardle Happy Valley, Marion Searle Warradale, Gary Haynes Cummins, Jacqui Nelligan Henley & Grange, Christine Warradale, Dennis Knight Cummins, Jo-Anne Quigley Hemmerling Warradale, Elise Knight Edwardstown, Bruce Brown Henley & Grange, Vicky Leopardi Warradale, Bernie Wang Edwardstown, Julie Brown Jamestown, Valma Campbell Whyalla, Brian Brereton Edwardstown, Jean Pett Jamestown, Maureen Growden Whyalla, Veronica (Dawn) Green Gawler, Tony Dalgleish Kadina, Mary (Josie) Haynes Whyalla, Judith Hill Gawler, Kathleen Morrison Kapunda, Margaret (Kerby) Thorburn Whyalla, Josephine Page Gawler, Margaret Ogden Laura & Districts, Christine Lines Yankalilla, Paul Elliott Gilbert Valley, Jan Douglas Laura & Districts, Samuel Smith Yankalilla, Susan (Sue) Elliott Gilbert Valley, Margaret Hollister Laura & Districts, Thea Smith Gilbert Valley, Don Lambert McLaren Vale, Elizabeth Stillwell Gilbert Valley, Roy Noack Milang, Elaine Perry 15 Years Glenelg, Helen Mesnil Millicent, Christine Grant Glenelg, Peter Murphy Millicent, Neil Grant Aldinga, Lynette Gibson Glenelg, Peter Power Millicent, Maggie MacDonald Aldinga, Peter Whiting Glenelg, Gail Thomas Mitcham, Jan Elliott Ardrossan, Kath Mason Goolwa, Bernice Patterson Mitcham, Rosemary Fisher Ardrossan, Valda Williams Hallett Cove, Tracy Bates Mitcham, Ian Stewart Balaklava, Balco Group Hallett Cove, Anthony (Tony) McCleane Mitcham, Marjorie Stewart Balaklava, Jutta Lorenz Hallett Cove, Christina (Pauline) Mitcham, Lois Warn Balaklava, Heather Menadue McCleane Moonta, Roberta (Rayleen) Robertson Barossa Valley, Anne Gibson Hallett Cove, Rod Murray Mount Barker, Beryl Barnett Barossa Valley, Helen Weedon Hallett Cove, Sue Murray 18 Service Awards

15 Years (continued) Mount Gambier, Sally Gambier Port Pirie, Brigitte Wichmann Mount Gambier, Marg Gould Prospect, Janine Daly Hallett Cove, Mary Quinn Mount Gambier, Deborah Paschke Prospect, Helen Kain Hallett Cove, Lynda Yeow Mount Gambier, Maxine (Wendy) Prospect, Joy Kelly Happy Valley, John Nathan Sneath Prospect, Shirley Keynes Henley & Grange, Brenda Anderson Mount Gambier, Rhonda Strickland Prospect, Merilyn Roocke Henley & Grange, Wilma Hannaford Murray Bridge, Jeanette (Jan) Muir Renmark, Angela Healy Henley & Grange, Joseph (Joe) Hewitt Naracoorte, Hazel Hack Renmark, Janice May Henley & Grange, Colleen Pickard Naracoorte, Julie (Ann) McShane, S.Y.Peninsula, Ian (Ross) Moeller Henley & Grange, Leonard Truran Naracoorte, Kaylene Streeter Salisbury, Christine Bugg Jamestown, Rayleen Alchin Norwood, Katrina Darrington Salisbury, Barbara Hein Jamestown, ANZ Bank Jamestown Norwood, David Law Salisbury, Robert Pobke Kadina, Sue Daniel Norwood, Wayne Warhurst Stansbury, Pauline Jung Kadina, Rosalie Pearce Onkaparinga Valley, David Adams Stansbury, Rose Vince Kadina, Jenny Richardson Onkaparinga Valley, Elisabeth Stansbury, Norma Watson Kadina, Clare Rundle McElwaine Stirling, June Bird Kapunda, Maureen Kerrigan Onkaparinga Valley, Percy McElwaine Stirling, James Forbes Laura & Districts, Melanie Broadbent Peterborough, Christine Casey Stirling, Kathleen Lloyd Laura & Districts, Rae Pearce Peterborough, John Sandland Stirling, Julie Nixon Laura & Districts, Colin Raison Peterborough, Peter Sandy Strathalbyn, Yvette Holdsworth Laura & Districts, Graham Smith Peterborough, Vivien Thelning Strathalbyn, Jo Lewis Maitland, Helen Tucker Port Adelaide Osborne, Gary Dohnt Streaky Bay, Joan Hollitt McLaren Vale, Sally Burgan Port Adelaide Osborne, Cheryl Karnaitis Streaky Bay, Peter Needle McLaren Vale, Janice Nelson Port Adelaide Osborne, Graeme Streaky Bay, Terry Patterson McLaren Vale, Ken Nelson Robinson Tumby Bay, Colleen Kolosche Millicent, Aaron Leopold Port Adelaide Osborne, Robert Sage Victor Harbor, Sue Hollow Millicent, Jennifer Lonergan Port Adelaide Osborne, Tamara Settre Victor Harbor, Raelene Hunter Millicent, Elaine Richards Port Adelaide Osborne, Mark Wakefield Victor Harbor, Leonard Rowe Millicent, Kathleen Staude Port Adelaide Osborne, Eric Warburton Victor Harbor, Fiona Tindall Mitcham, Chris Barnwell Port Augusta, Margaret Blake Victor Harbor, Peter Wass Mitcham, Thomasine James Port Augusta, Michael Blake Waikerie , Joyleen Paschke Mitcham, Stephanie Pilla Port Augusta, Allan (Alfred) Morgan Warradale, Ian Denny Mitcham, Alan Stone Port Augusta, Shirley Mundy Warradale, Tony Faddoul Mitcham, Geoffery Thomas Port Augusta, Lorna Pearce Whyalla, Graham Matters Mitcham, Carol Walker Port Lincoln, Barbara Bartsch Whyalla, Raelene Reed Moonta, Marlene Carroll Port Lincoln, Adele Whittaker Willunga, Denise Pulford Moonta, Ellen (Eileen) McMillan Port MacDonnell, Deb Hunt Yankalilla, Anne Minke Moonta, John Reschke Port Pirie, Jan Milhinch Yankalilla, Alison Skillicorn Mount Gambier, Helen (Kaye) Chalk Port Pirie, Rosalie Palumbo

Volunteer recognition

Stansbury Citizen of Marion City Council Order of Australia Medal the Year 2019 Unsung Heroes Awards (OAM) in the General Division Margaret Johnson Dean and Audrey Govan for service to the community of Mount Gambier Stansbury Branch Tony Pope Jeanette Elliott Ian and Deidre Denny Mount Gambier Branch Warradale Branch 19 Board Members and Committees

President/Chair Waikerie. She is currently a Schools Happy Valley Bill Coomans JP Officer at Waikerie Lutheran Gary McLaughlin Bill retired from full time Primary School, working mainly in Gary is currently serving on the employment with the federal the library. Shirley is a Level 2 sports Happy Valley Branch committee as government initially in electronic trainer at her local football club and Volunteer Coordinator and Chair. engineering and finally as State has assisted at and competed in the He has also acted in the role of Manager of a federal authority. Australian Masters Games in Adelaide Kitchen Coordinator for periods of Since 1970 he has been a and Alice Springs. She is a member time, and continues to do weekly community volunteer mostly in of the Waikerie Lutheran Church deliveries. Prior to retirement he leadership roles which included and Red Cross. Shirley is also on was in senior roles in finance and sporting, emergency and the Branch Operations & Services administration. Gary is on the community groups as well as Advisory, “Futures” and Executive Governance and Nominations Rotary and Lion clubs. He was an Committees. and Branch Operations & Services elected member with the cities of Advisory Committees. Marion and Onkaparinga, part of Honorary Treasurer this time as a deputy Mayor and Kevin Reid FCA GAICD Brighton is currently an elected member Kevin is an experienced Chartered Susan MacDonald with the Alexandrina Council. He Accountant and retired as a partner Susan’s formal training was a TAFE was chair of Happy Valley MOW, of PwC in 2017. He occupied Qualification through the Adult and recently retired as the Vice many leadership positions in Education Program. Her experience President of the Australian Meals both Sydney and Adelaide. He has included running a catering on Wheels Association. Bill has served clients across a wide company, owning and operating provided extensive service to variety of industry sectors and a restaurant, providing desserts the SA Board and to its various has experience in audit, financial for “Buffalo Restaurant”, managing committees. reporting, acquisitions and sales of food outlets in the Myer Centre, businesses, capital raising and risk Catering Manager for Woolworths Vice President management. He has a passion for Rundle Mall and Food Preparation Heather Richardson the for-purpose sector, is currently Manager for Drakes Foodland. Heather has enjoyed a a director of Can:Do Group and Further career highlights include distinguished career with the the Maggie Beer Foundation. Kevin community engagement through SA Government (predominantly is a Chair, Director and consultant actioning a skill training program in TAFE SA). She provides a with a number of commercial for disadvantaged students combination of professional Board organisations. He is Chair of the in the food industry, Program membership and community Finance, Audit & Risk Management Manager for Hospitality Training volunteering experience. She has Committee and a member of the Company, Workplace Assessor, led and managed large corporate Executive Committee. Food Consultant, lecturer for teams in a variety of disciplines. WEA and Cookery Judge for the Her extensive Board experience Branch Representatives Adelaide Royal Show. Susan was in regional SA and her committee a state finalist in the Community work with MoWSA adds great value Modbury/Enfield Achievement Awards and is a to our organisation. Heather is a Garry Colquhoun member of Zonta International member of the Board’s Finance, as well as a Board Member for Garry is a retired electrician with Audit & Risk Management, “Futures” Adelaide Flinders. She has been a 30 years volunteering experience in and Executive Committees, and volunteer for MOW Brighton for various organisations, including Chair of the Branch Operations & 6 years and is currently Kitchen schools, social clubs, sports, Services Advisory Committee. Coordinator and a member of Lions and Rotary, where he held the Branch Operations & Services various committee positions. He is Vice President Advisory committee. Shirley Mudge currently a Volunteer Coordinator at MoW Enfield branch and Chair Shirley has held most Branch and Public Officer of the Enfield Officer positions in the Waikerie Community Friendship Club Inc. branch since commencing in Garry holds various certificates 1990, and is currently Chair. She in Volunteer Management, Safety, was a Board member from 2011- CPR and Certificate IV in Training 2013, 2014-2017 as a Branch and Assessment. He is a member Representative and 2017-present as of the Governance & Nominations Vice President. Shirley has worked in and Branch Operations & Services aged care in the Barossa Valley and Advisory Committees. 20 Board Members and Committees

Campbelltown Alison Perrott B. Bus CFP® GAICD Co-opted Members Bob Wray MSAFAA Bob has been involved with Meals Alison is a financial markets David Henderson FAICD on Wheels for 45 years, initially professional, fixed income David has a background in general on a casual basis supporting his specialist and highly qualified insurance. He is a former General wife June with deliveries, then portfolio adviser, extensively Manager of Commercial Insurance officially from 2013. He migrated trained over 25 plus years in the at SGIC and former Chief Executive to Australia from England in 1966 financial markets. She has been an Officer of RAA Insurance. David’s being granted Australian Citizenship integral part of the establishment board experience has also included in 1972. Having held supervisor of 4 extremely successful wealth directorships of Elders Insurance and manager positions with BP advisory businesses in that time. and Medical Insurance Group Australia and SA Department of She is currently developing and Australia. In 2011 David became a Labour, in 1996, Bob established responsible for the national Fellow of the Australian Institute DLI Safety Services consulting in philanthropic advisory division of of Company Directors, and OHS, pressure plant inspections, Ord Minnett, providing strategic qualified as a FAICD. David joined dangerous substances and accident and tactical asset allocation and the MoW board in 2009. He is a investigation. Bob was engaged by investment advice to religious member of the Finance, Audit & Comcare (Commonwealth OHS organisations, as well as the not- Risk Management Committee and Agency) to conduct audits and for-profit, superannuation and the Governance & Nominations investigations throughout Australia, aged care sectors. Alison serves Committee. many of which were high profile on a number of not-for-profit and one resulting in a Senate boards applying her highly tuned Ellie Hamilton Committee being established financial and investment skills, Ellie is the Program Manager for in his name. His main hobby is strategic thinking ability and Raytheon Australia, responsible for distance running; completing the corporate compliance knowledge the development and installation London Marathon in April 2018. He to achieve the desired outcomes of Communications Systems for is a member of the Work Health & for those organisations and their the Royal Australian Navy’s two Safety and “Futures” committees. stakeholders. She is a member new Auxiliary Oiler Replenishment of the Finance, Audit & Risk ships being built in Spain. Prior Elected Members Management Committee. to joining Raytheon in 2007, Ellie worked in the not-for-profit Penny Gale Allan Lipschinski sector including as General Penny has extensive experience Allan commenced volunteering Manager for an international in the private sector, member with MoWSA in 2008 and is pharmaceutical aid program. She based organisations, for purpose currently Chair of the Whyalla continues to be actively involved enterprises as well as local, state branch. He retired from Des’s Cabs in the community in a volunteer and federal government. Her skills where he was Workshop Manager, capacity, and has previously served and expertise includes advocacy, and was an Ambulance Officer in as Board Director for Daw Park strategy, stakeholder relations, Adelaide and Whyalla for 17 years, Foundation and as a Member of media and communications as well as a volunteer Ambulance the Advanced Technology State and innovation and business Officer for 21 years. Allan is a past Advisory Group. Ellie holds several improvement. She has strong Chair and Treasurer of the Dirt qualifications including a Bachelor networks across a range of Circuit Association, a past President of International Relations (Hons), industries and communities. and Life Member of the Whyalla MBA, and Graduate Diploma in Penny is deputy chair of Kudos Car Club and a past Chair and Complex Project Management. Services, Australia’s first public Committee member of the Scott She is a member of the “Futures” sector mutual, board member for Street School Council. Allan is a Committee, and Finance, Audit & the Committee for Adelaide, the member of the Branch Operations Risk Management Committee. Don Dunstan Purpose Council as & Services Advisory and Work well as a member of the Institute of Health & Safety Committees. Public Administration SA’s Divisional Council. Penny Chairs the “Futures” Committee and is a member of the Executive Committee. 21

Dr Natalie Luscombe-Marsh Retired Member of IT Projects and services from a B.Sc. PhD customer and supplier perspective. Natalie is a Senior Research Mark Kearns MAICD Mark recently worked for the Scientist at CSIRO and an Adjunct Retired Oct 2018 Catholic Education Office South Australia for many years, managing Senior Lecturer at The University of Mark has over 25 years of the provision of IT services to over Adelaide. She has over 14 years of experience in the IT industry, 100 schools, 7000 teachers and experience in designing complex both in the UK and Australia, from 46,000 students. Mark is a member clinical and community-based trials across many sectors, including of the Australian Board of Company in younger and older populations. manufacturing, construction, Directors and was a member of Specifically to determine the education and government. Mark the “Futures” and Governance & benefits of specific foods and has performed roles in Project Nominations Committees. dietary patterns, particularly those Management, Service Delivery and higher in protein, for improving IT Operations and has a proven body composition, appetite, quality track record of managing and of life, cardio-metabolic, and successfully delivering IT projects in physical and cognitive function. challenging environments in both Based on the findings from her the public and private sector. He research, she has co-authored has gained a broad understanding the CSIRO Low-Carb Diet books of many IT technologies and has and is currently further translating solid experience in the design, the books into CSIRO endorsed build, implementation and support ‘Low-Carb Diet meals’.

Board and Committee Meetings held 2018/2019

BOARD BOARD COMMITTEE ADVISORY COMMITTEE H = Number of meetings held during the time Finance Branch Work Board Governance & the Director held office during the year Audit & Risk Futures Operations Health & Meetings Nominations A = Number of meetings attended as a member Management & Services Safety BOARD MEMBERS ROLE H A H A H A H A H A H A Bill Coomans President 7 6 6 6 4 4 4 3 Heather Richardson Vice President 7 7 6 3 4 1 4 2 5 5 Shirley Mudge Vice President 7 5 4 0 4 2 5 4 Kevin Reid Hon. Treasurer 7 6 6 5 Allan Lipschinski Elected Member 7 7 5 5 6 6 Penny Gale Elected Member 7 3 4 3 Alison Perrott Elected Member 7 6 6 4 Garry Colquhoun Branch Representative 7 4 2 1 5 4 Gary McLaughlin Branch Representative 7 7 4 4 5 5 Susan MacDonald Branch Representative 7 5 5 4 Bob Wray Branch Representative 7 6 4 4 6 5 Mark Kearns* Co-opted Member 3 1 1 1 2 2 David Henderson Co-opted Member 7 7 6 6 4 2 Ellie Hamilton Co-opted Member 7 3 6 1 4 3 Natalie Lushcombe-Marsh Co-opted Member 1 1

“The Board would like to acknowledge and thank the following non Board member volunteers for their service on MoWSA Board and Advisory Committees during the year: Tony Russo, Tony McArthur, Judy Oates, Sandra Walding, Cheryl Gray, Dianne Joy, Alan Wilcock, Sally Lee, Kate Dansie, Charles Savage, Fiona Winkley, Peg Winton, Paul Board Pix???? McDonald, Kerrie Aitken, Josephine Nelsson, Bruce McRae, Iris Irving, Brian Wood, Chris Monck and Marg McKenzie.

* retired from board 22 Financial Snapshot The year at a glance

Expenses Donations and Bequests

Office Expenses DONATIONS % 8 City of Prospect $600.00 Other Operating Costs Anonymous $830.30 6% John Webb $1,080.00 Ingredients Hudson $2,000.00 % 36 Count Charities $2,000.00 Crosby Dalwood $2,000.00 Flinders SA Charitable $9,180.00 Foundation Donations <$500 $1,007.24 Meals on Wheels (SA) $74,184.03 Gala (refer to page 14)

Total $92,881.57

BEQUESTS Employee Benefits Gladys Ruby Rawady 215,600.00 Expenses 29% Transport Total $215,600.00 Reimbursement 4% Electricity Donations & $308,481.57 Depreciation & & Gas Bequests Amortisation Maintenance Cleaning 4% 7% & Repairs Costs 3% 3%

Investment

2010 $12,931,361

2011 $2,031,005 $15,245,387

2012 $4,476,187 $15,702,277

2013 $4,743,163 $18,007,992

2014 $4,799,007 $20,329,324

2015 $2,031,005 $20,948,615

2016 $6,176,982 $21,253,754

2017 $7,104,155 $23,297,699

2018 $18,151,026 $22,281,992

2019 $12,212,217 $16,321,675

Term Total 23

Financial Statements For the year ended 30 June 2019

Report of the Board Declaration by the Board of The concise financial report is an the Association extract from the financial report In the opinion of the Board: for the year ended 30 June 2019 for Meals on Wheels (SA) Inc. The (a) the attached financial statements financial statements and specific and notes thereto comply with disclosures included in the concise the Australian Accounting financial report have been derived Standards - Reduced Disclosure from the financial report. Requirements;

The concise financial report cannot (b) the attached financial statements be expected to provide as full an and notes thereto give a true understanding of the financial and fair view of the Association’s performance, financial position and financial position as at 30 June financing and investing activities of 2019 and of its performance for the entity as the financial report. the financial year ended on that date; Further financial information can be obtained from the financial report (c) the attached financial statements which is available, free of charge, and notes thereto comply with on request to the Chief Executive the Australian Charities and Officer, Meals on Wheels (SA) Inc. Not-for-profits Commission Act PO box 406 Unley SA 5061. 2012, the Australian Charities and Not-for-profits Commission The Board reports that: Regulation 2013 and other (a) During the financial year ended mandatory professional reporting 30 June 2019, no officer of the requirements; and Association, firm of which the (d) there are reasonable grounds to officer is a member, or body believe that the Association will corporate in which the officer be able to pay its debts as and has a substantial financial when they become due and interest, has received or become payable. entitled to receive a benefit as a result of a contract between the This declaration is made in officer, firm or body corporate accordance with a resolution of the and the Association; and Board and is signed for and on its behalf by: (b) During the year ended 30 June 2019, no officer of the Association has received directly or indirectly from the Association any payment or other benefit of a pecuniary Bill Coomans value, except for remuneration as an Chairman, Meals on Wheels employee of the Association.

Kevin Reid Honorary Treasurer

Dated 19 September 2019 24 Financial Statements Statement of Profit or Loss and Other Comprehensive Income For the year ended 30 June 2019

2019 2018 $ $ NET SURPLUS Revenue 14,613,974 14,094,443 Other income 80,105 46,948 Ingredients and consumables (4,995,249) (4,731,655) Other operating expenses (2,501,848) (2,270,487) Employee benefits expenses (3,983,088) (3,417,497) Depreciation & Amortisation (948,303) (946,252) Central & branch office expenses (1,445,313) (1,148,721) Loss on disposal of property, plant and equipment (40,773) (67,813) NET SURPLUS FOR THE YEAR 779,505 1,558,966

OTHER COMPREHENSIVE INCOME Items that will not be reclassified subsequently to profit or loss: ·loss from remeasuring financial assets at fair value through other (181,057) (445,643) comprehensive income · revaluation of property, plant and equipment 1,234,334 - TOTAL OTHER COMPREHENSIVE INCOME FOR THE YEAR 1,053,277 (445,643)

TOTAL COMPREHENSIVE INCOME FOR THE YEAR 1,832,782 1,113,323

A copy of the full set of Financial Statements, Statement by the Board and Auditor’s Statement is available on request from the: Chief Executive Officer, Meals on Wheels (SA) Incorporated PO Box 406 Unley SA 5061 25

Statement of Financial Position As at 30 June 2019

2019 2018 $ $ CURRENT ASSETS Cash and cash equivalents 5,056,857 4,831,191 Financial assets 12,212,217 18,151,026 Trade and other receivables 35,752 43,728 Inventories 67,893 71,143 Other assets 239,674 178,647 TOTAL CURRENT ASSETS 17,612,393 23,275,736

NON CURRENT ASSETS Property, plant & equipment 18,498,681 10,269,076 Financial assets 4,109,458 4,130,966 TOTAL NON CURRENT ASSETS 22,608,139 14,400,042

TOTAL ASSETS 40,220,532 37,675,778

CURRENT LIABILITIES Trade and other payables 1,070,283 794,702 Provisions 656,315 596,602 Other liabilities 347,969 - TOTAL CURRENT LIABILITIES 2,074,567 1,391,304

NON CURRENT LIABILITIES Provisions 62,952 34,243 TOTAL NON CURRENT LIABILITIES 62,952 34,243

TOTAL LIABILITIES 2,137,519 1,425,547

NET ASSETS 38,083,013 36,250,231

EQUITY Retained surplus 33,004,826 32,225,321 Asset revaluation reserve 4,746,694 3,512,360 Financial asset reserve 331,493 512,550

TOTAL EQUITY 38,083,013 36,250,231

Asset Financial Asset Retained Total Equity Revaluation Reserve Surplus Reserve $ $ $ $ Balance at 30 June 2017 3,512,360 5,671,700 25,952,846 35,136,906

CHANGES IN EQUITY Other comprehensive income - (445,643) - (445,643) Surplus/(deficit) for the year - - 1,558,968 1,558,968 Transfer to/(from) reserves - (4,713,507) 4,713,507 -

Balance at 30 June 2018 3,512,360 512,550 32,225,321 36,250,231

CHANGES IN EQUITY Other comprehensive income 1,234,334 (181,057) - 1,053,277 Surplus/(deficit) for the year - - 779,505 779,505 Transfer to/(from) reserves - - - -

Balance at 30 June 2019 4,746,694 331,493 33,004,826 38,083,013

Statement of Cash Flows For the year ended 30 June 2019

2019 2018 $ $ CASH FLOWS FROM OPERATING ACTIVITIES Receipts from : Meal sales 9,595,123 9,423,489 Government & other grants 4,415,935 2,884,157 Donations 372,530 106,938 Interest 393,796 232,245 Other sources 88,082 91,449 14,865,466 12,738,278 Payments for : Meal production & distribution costs 6,910,513 6,613,049 Employment costs 3,889,261 3,350,461 Other costs 2,065,179 1,547,615 12,864,953 11,511,125 Net cash flows from operating activities 2,000,513 1,227,153

CASH FLOWS USED IN INVESTING ACTIVITIES Net Proceeds from sale of financial assets - 12,976,480 Proceeds from sales of property, plant & equipment 13,168 11,281 Purchase of land & buildings (7,428,663) (473,196) Purchase of plant & equipment (298,162) (335,426) Net cash flows used in investing activities (7,713,657) 12,179,139

Net increase in cash (5,713,144) 13,406,292 Cash on hand at beginning of financial year 22,982,218 9,575,926

Cash, cash equivalents and term deposits at the end of the year 17,269,074 22,982,218

Auditor’s Report

Independent Auditor’s Report To the Members of Meals on Wheels (SA) Incorporated

REPORT ON THE CONCISE FINANCIAL REPORT

Opinion

WeIndependent have audited Auditor’s the C onciseReport F inancial Report of Meals on Wheels (SA) Inc. which comprises the statementTo the Members of financial of Meals position on Wheels as at (SA)30 JuneIncorporated 2019, the statement of profit or loss and other comprehensive income, the statement of changes in equity and the statement of cash flows, which was REPORTderived from ON the THE financial CONCISE report FINANCIAL of Meals onREPORT Wheels (SA) Inc. for the year ended 30 June 2019. We expressed an unmodified auditor’s opinion on that financial report in our independent auditor’s report dated 20 September 2019. Opinion In our opinion the information reported in the Concise Financial Report is consistent, in all material Werespects have withaudited the financialthe Concise report F inancialfrom which Report it was of derived. Meals on For Wheels a better (SA) understanding Inc. which ofcomprises the scope the of ourstatement audit, thisof financialauditor’s reportposition should as at be 30 read June in conjunction2019, the withstatement our auditor’s of profit report or losson the and financial other comprehensivereport of Meals onincome, Wheels the (SA) statement Inc. of changes in equity and the statement of cash flows, which was derived from the financial report of Meals on Wheels (SA) Inc. for the year ended 30 June 2019. We Directors’expressed Responsibilityan unmodified auditor’s for the Conciseopinion on Financial that financial Report report in our independent auditor’s report dated 20 September 2019. The Members of the Board are responsible for the preparation and fair presentation of the Concise FIninancial our opinion Report the in informationaccordance reportedwith Australian in the AccountingConcise Financial Standards Report (including is consistent, Australian in Accountingall material Interpretations),respects with the the financial Associations report from Incorporation which it was Act derived. (SA) 1985 For aand better for understanding such internal ofcontrol the scope as the of directorsour audit, determinethis auditor’s is necessaryreport should to enablebe read the in conjunctionpreparation withof the our financial auditor’s report report that on theis free financial from materialreport of misstatement,Meals on Wheels whether (SA) dueInc. to fraud or error.

Auditor’sDirectors’ Responsibility Responsibility for the Concise Financial Report

OurThe responsibilityMembers of theis toBoard express are anresponsible opinion on for the the Concise preparation Financial and fairReport presentation based on of our the audit. Concise We conductedFinancial R oureport audit in accordance in accordan withce withAustralian Australian Accounting Auditing Standards Standards. (including Those standardsAustralian requireAccounting that weInterpretations), comply with relevantthe Associations ethical requirements Incorporation relating Act (SA) to audit 1985 engagements and for such and internal plan and control perform as the auditdirectors to obtain determine reasonable is necessary assurance to enablewhether the the preparatifinancial onreport of the is free financial from materialreport that misstatement. is free from material misstatement, whether due to fraud or error.

Auditor’s Responsibility

Our responsibility is to express an opinion on the Concise Financial Report based on our audit. We conducted our audit in accordance with Australian Auditing Standards. Those standards require that we comply with relevant ethical requirements relating to audit engagementsCorey McGowan and plan and perform the auditChartered to obtain Accountants reasonable assurance whether the financial report isDirector free from material misstatement.

Adelaide 20 September 2019

Corey McGowan Chartered Accountants Director

Adelaide 20 September 2019

Delivered Meals 1 July 2018 – 30 June 2019

Meals Meals Meal Total 12 Daily Meal Total 12 Daily Branch served since Branch served since Type Months Average Type Months Average inception inception Ardrossan O 2,140 9 84,907 Mount Barker CC 12,690 51 489,873 Balaklava O 5,603 23 177,647 Mount Gambier K 31,905 129 1,235,393 Barossa Valley O 11,713 47 576,958 Murray Bridge O 13,199 53 927,074 Beachport F 1,441 6 2,227 Naracoorte O 4,586 19 181,201 Berri O 5,689 23 358,959 Northfield CC 33,788 137 576,947 Blackwood CC 9,950 40 289,768 Norwood K 24,656 100 1,328,585 Booleroo Centre O 1,437 6 142,466 Onkaparinga CC 3,968 16 263,395 Brighton K 29,280 119 2,001,138 Valley Burnside K 21,218 86 1,500,165 Orroroo O 1,184 5 24,230 Burra F 1,426 6 145,495 Peterborough O 3,658 15 229,185 Campbelltown CC 26,458 107 1,113,928 Playford CC 26,019 105 721,132 Ceduna O 1,691 7 117,134 Port Adelaide K 43,038 174 1,866,769 Christies Beach K 54,375 220 1,707,864 Port Augusta O 10,298 42 657,734 Clare O 3,558 14 265,182 Port Broughton O 3,050 12 130,264 Copper Triangle K 21,548 87 451,552 Port Lincoln O 13,874 56 735,131 Cowell O 991 4 71,817 Port Pirie K 18,405 75 1,004,548 Crystal Brook O 2,882 12 210,633 Prospect K 12,159 49 1,132,885 Cummins O 832 3 97,693 Quorn O 1,209 5 100,118 Edwardstown K 21,645 88 1,640,293 Renmark K 11,802 48 627,497 Enfield K 18,327 74 1,127,288 Salisbury K 40,374 163 1,294,449 Charles Sturt K 27,968 113 1,007,822 Snowtown O 1,822 7 103,057 Southern Yorke Gawler K 17,565 71 823,556 O 1,350 5 103,949 Peninsula Gilbert Valley O 2,343 9 180,531 Stansbury O 468 2 45,580 Glenelg K 26,244 106 1,598,064 Stirling & District K 12,052 49 545,601 Hallett Cove CC 16,152 65 275,809 Strathalbyn O 5,210 21 277,168 Hamley Bridge O 264 1 52,479 Streaky Bay O 3,714 15 150,839 Happy Valley CC 25,423 103 467,862 Tailem Bend O 1,600 6 116,912 Henley & Grange K 31,116 126 1,611,631 Tintinara F 141 1 8,454 Hindmarsh K 22,415 91 1,390,193 Tumby Bay O 4,260 17 207,328 Jamestown O 2,607 11 200,493 Two Wells F 2,169 9 38,593 Kapunda O 4,168 23 33,267 Victor Harbor K 26,057 105 892,736 Laura & Districts O 1,459 6 144,703 Waikerie K 6,251 25 334,054 Maitland O 2,919 12 112,032 Warradale K 32,959 133 1,134,484 Mannum O 1,844 7 193,492 West Torrens K 22,093 89 1,291,626 McLaren Vale O 5,519 22 140,595 Whyalla O 14,189 57 630,101 Meadows F 1,006 4 47,419 Willunga O 1,845 7 56,125 Milang F 521 2 22,250 Wudinna O 2,973 12 61,256 Millicent O 6,410 26 161,691 Yankalilla K 4,885 20 205,730 Minlaton O 653 3 51,408 Mitcham K 40,901 166 1,869,152 Inactive Branches 7,915,662 Modbury CC 30,312 123 954,357 Morgan O 819 3 68,048 Total 964,732 3,912 51,135,633

LEGEND: NOTES: K - refers to Kitchen Based Branch Christies Beach has produced a further 77,206 meals for other CC - refers to Cook Chill Branches branches. Warradale has produced a further 285,613 meals for Cook- Chill branches. Victor Harbour produces meals for Goolwa & Districts F - refers to Frozen Meal Regeneration Branch Branch. Wallaroo and Kadina Branches now supplied by Moonta O - refers to Other Suppliers such as Hospitals, Branch. Barossa Valley Meals are now prepared by Kent Town and other branches etc. heated by the Tanunda Hospital. Meals on Wheels would like to acknowledge and thank the organisations and individuals who have kindly offered donations, bequests and support during the year. We would also like to thank our volunteers for their generosity of spirit and wonderful efforts in delivering more than just a meal.

Meals on Wheels (SA) Inc ABN 76 069 457 196

70 Greenhill Road, Wayville SA 5034 P.O. Box 406, Unley SA 5061

Telephone 8271 8700 Facsimile 8271 8101 Freecall 1800 854 453 Email [email protected] Web mealsonwheelssa.org.au

facebook.com/mealsonwheelssa twitter.com/mealsonwheelssa

MOW0007 October 2019