LEVI, RAY & SHOUP, INC.

CASE STUDY HSBC Trinkaus & Burkhardt: AFP Documents on Demand ORGANIZATION In early 2000, the IT staff at HSBC After evaluating several Trinkaus & Burkhardt began a project to options, HSBC Trinkaus & Burkhardt ”The world knows us personally.” This motto examine the effectiveness of their chose VPS/TCPIP from Levi, Ray & of HSBC Trinkaus & Burkhardt reveals output systems. The team found many Shoup, Inc. (LRS®) to address their much about how this exclusive private areas for improvement. TCP/IP printing requirement. The bank views its relationship with its solution worked well with the bank’s discerning clientele. The Düsseldorf, Much of the bank’s output included existing document archiving product, Germany-based firm combines global Advanced Function Printing (AFP) routing all jobs in a specific JES class to investment expertise with exceptional resources, such as logos and overlays. the appropriate printer in a remote personal attention. These mainframe-generated AFP documents were stored in an online office. Since 1785, HSBC Trinkaus & Burkhardt has been serving the investment, retirement, and wealth management needs of wealthy private clients, corporate clients, and institutional investors. To retain these document archiving and viewing At the same time, the IT staff clients, the bank offers unparalleled system. Many documents were implemented VPS/PCL. This VPS® levels of personal service, including subsequently printed on centralized extension converts AFP output on the clear, timely information about the state high-speed AFP printers, then delivered z/OS host into PCL data streams that of each customer’s investment portfolio. via the post. Others traveled over SNA VPS/TCPIP delivers to the bank’s (VTAM) links to remote printers in existing remote office printers. DELIVER CRITICAL AFP other offices around Germany. VPS/PCL eliminated the need for DOCUMENTS OVER TCP/IP Like many companies, HSBC Trinkaus expensive data stream conversion Documents represent one of the most & Burkhardt found their SNA-based devices or specialized IPDS printers. tangible links between a bank and its remote printing strategy to be costly. By customers. For this reason, financial switching to a TCP/IP printing strategy, CAPTURE CICS AND WINDOWS institutions constantly strive to the IT department hoped to eliminate OUTPUT optimize the generation, distribution, the cost of expensive SNA controllers Printing from CICS and other online and management of customer and troublesome protocol boxes systems was an important concern for statements, reports, and other attached to hundreds of remote printers. the bank. According to Wolfgang documents. Babatz of the bank’s IT department:

EXECUTIVE SUMMARY HSBC Trinkaus & Burkhardt is a German bank that caters to wealthy private clients, corporate clients, and institutional investors. Using VPS and its extensions, the bank developed an output solution to deliver time-sensitive AFP documents via fax and email. This helps the bank provide a high level of personal service to its discriminating clients. “In the past, many of our CICS over the course of a week or even a the report data. A second exit inserts applications printed directly to VTAM- single day. Unlike many of its these results into the Recipient Address, connected printers. As a result, a competitors, the bank can provide their CC, Subject, and other email-specific problem with the printer could customers up-to-the-minute investment fields. sometimes affect the actual CICS information via fax or email. The VPS/Email solution works in program, thus causing even larger According to IT Manager Karl-Heinz conjunction with the bank’s Lotus problems. Sauer, “Our existing fax server Notes system to deliver customer “Using the DRS product from LRS, our supported PCL data streams, so we statements in electronic form. CICS applications print to a ‘virtual decided to drive it using VPS/PCL. The According to Herr Babatz, “On a printer,’ which never jams or runs out of technicians at LRS helped us modify an typical day, we send 100 customer paper.” This isolates CICS from AFP resource table to pass the fax emails, totaling around 2000 pages. For printing problems. “DRS places the number to our fax server. This fully select customers who require instant notification on the state of their “For select customers who require instant notification on the state of their investments, investments, VPS/PDF and VPS/Email are a great solution.” VPS/PDF and VPS/Email are a great solution.”

output on the mainframe JES spool, automated solution allows us to send where it can be archived electronically over 200 fax jobs per day, totaling LRS Solution: and printed by VPS,” says Babatz. nearly 3000 pages. Best of all, our HSBC Trinkaus & Burkhardt implemented an The bank also uses another extension, customers receive their information in output management solution that includes: DRS/TCPIP, to capture output from minutes instead of waiting days for the Windows and other distributed post to arrive.” • VPS® and VPS/TCPIP to route output to platforms. According to Babatz, “users In 2003, the HSBC Trinkaus & network printers and other devices can now print a large Windows job to Burkhardt team implemented VPS/PDF • DRS™ and DRS/TCPIP to capture z/OS our high-speed AFP printers. They and VPS/Email to enable email delivery simply use the Windows print of these time-sensitive customer and Windows output and place it on the command with an AFP driver, and documents. VPS/PDF converts customer JES spool direct the output to a DRS/TCPIP AFP statements into PDF files that can • VPS/PCL to convert AFP output for virtual printer. This makes more sense be sent electronically via email. Because than printing a huge Windows report these documents contain private printing on PCL printers and fax servers on a low-speed office printer.” financial information, each one is • VPS/PDF and VPS/Email to convert AFP encrypted and secured with a password. documents to PDF format then deliver via PROVIDE INSTANT The application that generates the AFP email INFORMATION VIA FAX & EMAIL documents was not originally designed Many of HSBC Trinkaus & Burkhardt’s to support email delivery. A member of • VMCF™ and DMCF to help users and clients have their money invested in the LRS Germany technical team administrators monitor and control the bonds and securities — investments modified a standard VPS exit to extract operation of physical and virtual printers whose values can fluctuate significantly email address information directly from

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