Abellio in 7 steps Spring 2016 • Aiming to become a leading operator of rail Abellio UK and bus services across Europe Abellio Greater Anglia Abellio ScotRail • Operations in three countries: UK, Germany • 978 train vehicles • 819 train vehicles and the Netherlands • 1,318 services per day • 2,270 services per day • Established in 2001 by NS (Dutch Railways), • 2,859 employees • 4,786 employees whose sole shareholder is the Dutch Ministry • 179,000 passengers per day of Finance • 227,000 passengers per day • 89.6% PPM MAA • Autonomous but benefits from adopting best • 90.4% PPM MAA • 81% customer satisfaction NRPS practice from NS • 90.3% customer satisfaction NRPS • More than 13,000 employees, serving more Abellio London and Surrey * & figures than 1.2 million passengers per day • 769 buses • 177 train vehicles • Aiming to grow a sustainable, multi-modal • 76 routes per day group of businesses that deliver high quality • 616 services per day • 2,294 employees services • 1,254 employees • Follows the Abellio Way – a strategic • 420,320 passengers per day • 110,000 passengers per day • Punctuality: Consistently top 5 in • 95.4% PPM MAA Abellio facts framework that enables collaborative working with our clients, partners and stakeholders London Table of Operations • 93% customer satisfaction NRPS across our businesses • 86% customer satisfaction (Surrey) * Merseyrail is a 50:50 joint venture with Serco

Qbuzz Abellio Germany Our Guiding Principles NS Strategy • Simplicity Qbuzz North Netherlands Rail operations in Saxony, Lower Saxony, • Unity Passengers are first, Provincial bus operations in three Northern Saxony-Anhalt, Hesse, Thuringia and North • Ownership second and third priority Dutch provinces , Drenthe and in Rhine Westphalia as of December 2016. the Southeast part of Friesland. • 84 trains Together we take • 376 buses • 830 train services per day Values and Behaviours passengers from • 892 employees • 807 employees Genuine door-to-door • 73,000 passengers per day • 80,000 passengers per day • 7.6/10 customer satisfaction • 93.6% PPM MAA Europe strengthens us Qbuzz Professional City bus (and tram) operation in heavily populated city/urban area in the heart of The Netherlands; the City of Utrecht. Pro-active • 310 buses • 27 trams Inclusive • 62 bus routes • 972 employees • 140,000 passengers per day • 7.5/10 customer satisfaction