Contents
Particular Specialism of Scheme
Please note : indicates the particular specialism of a scheme. However many schemes are generic and work with a Substance Domestic Learning Young People BME Mental Health LGBT Ex Offenders Women Single Parents wide client group. Individual pages Misuse Abuse Disabilities provide details of the criteria for each scheme and the nature of the service provided. Homelessness Prevention Cardiff Bond Board Housing Options Centre - Cardiff Council Huggard Night Shelter Llamau Family Mediation Service Llamau – HOC Llamau - Basement @33 Pen yr Enfys – Pathways to Change Salvation Army Furniture Project Outreach Services HANR Outreach The Wallich Rough Sleepers Intervention Team (Breakfast Run) Frontline hostels Cardiff YMCA Nightshelter – The Wallich Oak House (United Welsh Housing Association) Sir Julian Hodge Centre – The Wallich The Huggard Emergency Bed Unit Tresillian House – Cardiff Council Ty Gobaith – Salvation Army Please note : indicates the particular specialism of a scheme. However many schemes are generic and work with a Substance Domestic Learning wide client group. Individual pages Young People BME Mental Health LGBT Ex Offenders Women Single Parents provide details of the criteria for each Misuse Abuse Disabilities scheme and the nature of the service provided. Specialist Supported Housing Barnardo’s – Marlborough Road BAWSO – Refuge Provision Cardiff MIND Cardiff Women’s Aid Cardiff YMCA - Long Term Supported Housing Project Cardiff YMCA - The Ambassador Church Army – DC @ Ty Bronna Church Army – Young Homeless Project Greenfarm hostel – Cardiff Council Hafan Supported Housing Huggard Supported Housing Llamau – SAFE Project Llamau Women’s Services Mandeville House – National Probation Service Nightingale House - Cadwyn Housing Association Northlands – Salvation Army Pen yr Enfys – Dyfrig House Pen yr Enfys – Glan yr Afon Pen yr Enfys – Intermediate Housing Project Prep Projects Riverside Project – The Wallich Shoreline Project – The Wallich The Wallich Community House Team The Wallich – Croes Ffin Ty Enfys – Taff Housing Association Ty Haul - Taff Housing Association Ty Seren – Taff Housing Association Please note : indicates the particular specialism of a scheme. However many schemes are generic and work with a Substance Domestic Learning wide client group. Individual pages Young People BME Mental Health LGBT Ex Offenders Women Single Parents provide details of the criteria for each Misuse Abuse Disabilities scheme and the nature of the service provided. Access to Health & Social Care Community Addictions Unit Cardiff Alcohol & Drug Team – Counselling Service Community Alcohol & Drug Team – Social Work Service Nurse Practitioner for the Homeless Advice / Counselling Services Dyn Project Inroads Pen yr Enfys - Alcohol Support and Advice Services (ASAS) Probation Advice Accommodation Service The Amber Project Triangle Wales - Telephone Helpline Turning Point AIG/ETE Drop in Centres / Day Centres Fitzhamon Centre – Pen yr Enfys Grassroots Huggard Day Centre Training & Employment Big Issue Cymru Business in the Community Huggard - Low Support Housing Pen yr Enfys - Training and Volunteering Tenancy / Floating Support Ategi Cardiff Council Tenant Support Scheme Drive Ffynon Project – Gwalia Care and Support Innovate Trust LGBT MIRUS
Homelessness Prevention
Agency/Scheme CARDIFF BOND BOARD Address of Agency Marland House, Central Square, Cardiff CF10 1EP Contact Names Simon Goss Telephone No. (029) 2087 1333 Fax No. (029) 2087 1358 e-mail Address [email protected] Opening Times Monday – Wednesday 09.00 – 16.30, Thursday 11.00 – 16.30, Friday 09.00 – 16.00 Disabled Access Yes If Floating Support, Not Applicable Average Frequency of Visits Number of Adults Supported Number of Children Supported Council Wards of Cardiff in which Support is Offered Brief Description of the Assisting single people and childless couples who are homeless or threatened with Scheme homelessness into private rented accommodation. On finding suitable accommodation, if people discover they cannot afford to pay the landlord’s deposit bond, they may apply for a bond from the Cardiff Bond Board. Minimum Age of 16 Service Users Maximum Age of No upper limit Service Users Gender Both Support Criteria Support Limitations Referral Self referral or from participating agencies Procedures Waiting List? No Service User’s Contribution
Updated September 2009
Homelessness Prevention
Agency/Scheme CARDIFF COUNCIL – HOUSING OPTIONS CENTRE Address of Agency Hansen Street Cardiff CF10 5DW Contact Names Denise Wheten Telephone No. (029) 20570750 Fax No. (029) 20827155 e-mail Address [email protected] Opening Times 9.00am – 4.30pm Monday to Wednesday 11.00am – 4.30pm Thursday 9.00am - 4.00pm Friday Disabled Access Yes If Floating Support, See Below Average Frequency of Visits
Number of Adults N/A Supported Number of Children N/A Supported Council Wards of All Cardiff in which Support is Offered Brief Description of the Housing Options Centre provides housing advice and assistance with a particular Scheme emphasis on the prevention of homelessness, the maintenance of tenancies at risk of failure and the appropriate address of housing need. The Centre administers the Local Authority’s duties to homeless persons under Part VII Housing Act 1996. Minimum Age of 18 Service Users Maximum Age of Not applicable. Service Users Gender Both Support Criteria For advice and assistance: to be in housing need.
Support Limitations Referral Procedures Direct access contact from public and other agencies Waiting List? Service User’s Not Applicable Contribution
Updated December 2012
Homelessness Prevention
Agency/Scheme HUGGARD – EMERGENCY NIGHT SHELTER Address of Agency Huggard Buildings, Hansen Street, Butetown, CF10 5DW Contact Names Layton Jones Telephone No. (029) 2064 2001 Fax No. (029) 2064 2025 e-mail Address [email protected] Staffing Arrangements 10.00pm – 7.00am
Disabled Access Yes If Floating Support, Not applicable Average Frequency of Visits Number of Adults 8 Individual bed pods, 5 floor spaces. Supported Number of Children NA Supported Council Wards of Cardiff in which Support is Offered Brief Description of the Night Centre for homeless. Washing and showering facilities available. Sandwiches, tea Scheme and coffee are available free. The Huggard emergency shelter is open 365 days a year.
Minimum Age of 16 Service Users Maximum Age of None Service Users Gender Both Support Criteria Support Limitations Referral Referral via the Cardiff County Gateway or the night bus. Procedures Waiting List?
Service User’s None Contribution
Updated January 2013
Homelessness Prevention
Agency/Scheme Llamau / Basement@33 Address of Agency 33 Charles Street, Cardiff, CF10 2GA. Contact Names Gary Brown Telephone No. (029) 2087 3570 Fax No. N/A e-mail Address [email protected] Opening Times The Project can be accessed Monday to Friday, 9.00am – 4.30pm
Disabled Access Yes If Floating Support, N/A Average Frequency of Visits Number of Adults N/A Supported Number of Children N/A Supported Council Wards of All wards Cardiff in which Support is Offered Brief Description of the TheBasement@33 is a partnership with Cardiff Council (Housing & Childrens Services) & Scheme Careers Wales. Based in Youth Gateways premisies we work with all 16 and 17 year olds (including prison leavers & those who are pregnant or have children) requiring advice and support in relation to their ongoing accommodation, care and personal developmental needs. Llamau staff will identify & refer to the appropriate services required based on assessed need that includes the wishes & feelings of the young person ; working collaboratively and constructively with other partners in Basement @ 33. This could include referring vulnerable 16 & 17 year-olds to Children’s Services for a Child in Need Assessment under the Children’s Act, making a homeless application for those young people who meet the criteria and/or referrals to Youth Gateway for support accessing education, employment or training. TheBasement@33 also has a dedicated Family Mediation Worker (see entry for Llamau Family Mediation) based there to prevent homelessness by enabling young people to return home or remain at home with their family where it is safe and appropriate to do so. Minimum Age of 16 Service Users Maximum Age of 17 Service Users Gender Both Support Criteria N/A Support Limitations N/A Referral Procedures Self & other agency
Waiting List? N/A
Service User’s N/A Contribution
Updated January 2013
Homelessness Prevention
Agency/Scheme Llamau / Llamau Advice@HOC Address of Agency Housing Options Center, Hanson Street, Cardiff, CF10 5DW. Contact Names Gary Brown Telephone No. (029) 2057 0699 Fax No. e-mail Address [email protected] Opening Times The Project can be accessed Monday to Friday, 9.30am – 4.30pm.
Disabled Access Yes If Floating Support, N/A Average Frequency of Visits Number of Adults N/A Supported Number of Children N/A Supported Council Wards of Central Cardiff Cardiff in which Support is Offered Brief Description of the The project is based in Cardiff Council's new Housing Options Centre, which opened in Scheme August 2012 & replaces the services previously offered at Marland House. LlamauAdvice@HOC provides housing and welfare rights advice for young people aged 18 - 21 years old in housing need. We can advise & assist you in applying for different types of housing, including hostel accommodation, private rented, supported housing schemes, general waiting list & for those18 – 21 year-olds who meet the criteria making a homeless application. LlamauAdvice@HOC also has a dedicated Family Mediation Worker (see entry for Llamau Family Mediation) based there (Wednesday – Friday) to prevent homelessness by enabling young people to return home or remain at home with their family where it is safe and appropriate to do so. Please note, on occasion there may be some disruption to this service for 18-21 year-olds and in these instances advice & assistance will be provided by Cardiff Council via the Housing Options Centre. Minimum Age of 18 Service Users Maximum Age of 21 Service Users Gender Both Support Criteria N/A Support N/A Limitations Referral Self & other agency. Procedures Waiting List? N/A
Service User’s N/A Contribution
Updated January 2013
Homelessness Prevention
Agency/Scheme Llamau / Llamau Mediation Service Address of Agency 23 Cathedral Road, Cardiff, CF11 9HA Contact Names Joe Payne (Head of Service) Telephone No. (029) 2023 9585 Fax No. (0290 2038 8740 e-mail Address [email protected] Opening Times Please refer to entries for LlamauAdvice@HOC & Basement@33 for details
Disabled Access N/A If Floating Support, N/A Average Frequency of Visits Number of Adults N/A Supported Number of Children N/A Supported Council Wards of All wards Cardiff in which Support is Offered Brief Description of the Llamau’s Family Mediation Service is available throughout South Wales. In Cardiff we Scheme have two Family Mediation Workers based in Llamau’s two advice projects, please refer to the separate entries for TheBasement@33 (16 & 17 year-olds) & LlamauAdvice@HOC (18 – 21 year-olds) to contact directly. The service also considers referrals for young people aged 14+. Family Mediation is a free & confidential service that aims to prevent homelessness by working with those affected to identify the barriers preventing re-engagement with the family; it also helps the young person and the family to understand the wider implications of homelessness at such a young age. While it is not always possible to return home, Family Mediation can still greatly assist the young person’s future prospects by re-establishing a link with the family and helping to build or sustain vital family support networks. Minimum Age of 14 Service Users Maximum Age of 21 Service Users Gender Both Support Criteria N/A Support N/A Limitations Referral Procedures Self & other agency
Waiting List? N/A
Service User’s N/A Contribution
Updated January 2013
Homelessness Prevention
Agency/Scheme PEN YR ENFYS – WBB THERAPEUTIC SERVICE (PATHWAYS TO CHANGE) Address of Agency Unit 9, Williams Court, Trade Street, Grangetown, Cardiff CF10 5DQ Contact Names Rixon Davis Telephone No. 02920 222039 Fax No. 02920 345245 e-mail Address [email protected] Opening Times 9.00 – 17.00 Disabled Access Limited. Communal area requires negotiation of 1 flight of steep stairs. If Floating Support, N/A Average Frequency of Visits Number of Adults Max 15 Supported Number of Children None Supported Council Wards of All Cardiff Cardiff in which Support is Offered Brief Description of the Community-based therapeutic day service. Service include group work/workshops Scheme (relapse prevention, stress management, change management, relationships); 1-2-1 personal development; counselling; practical support; alternative therapies Minimum Age of Minimum age 18 Service Users Maximum Age of Service Users None Gender Male/Female Support Criteria Must meet criteria outlined by Unified Assessment Support Limited outreach services Limitations Referral Funding application via local social service department (CADT, CMHT); Self-referral. Procedures Contact service provider for more information. Waiting List? None, although referral process make take up to six weeks to complete
Service User’s Needs assessed. Typically, funding is covered in full by social service departments Contribution
Updated September 2009
Homelessness Prevention
Agency/Scheme SALVATION ARMY FURNITURE PROJECT Address of Agency Walker Road, Splott, Cardiff CF24 2EG Contact Names Pam Nurse Telephone No. (029) 2046 1755 Fax No. e-mail Address Opening Times 09.00—14.30 Monday to Friday for both donations and the shop. Disabled Access If Floating Support, Average Frequency of Visits Number of Adults Supported Number of Children Supported Council Wards of All areas of Cardiff Cardiff in which Support is Offered Brief Description of the The Salvation Army shop, open to the general public, sells second– hand furniture, Scheme household items, clothes, bedding and furnishings. The shop also takes referrals from other agencies on behalf of service users who require furniture - this is provided free to the service user but at a fee to the agency. Arrangements for the collection of donated furniture can be made during opening times. Café Mon - Fri 10.30 to 13.15: Open to general public, reasonably priced meals: “Heaven Café”. Minimum Age of Service Users Maximum Age of Service Users Gender Support Criteria Support Limitations Referral Procedures Waiting List? Service Users Contribution Updated September 2009
Outreach Services
Agency/Scheme HANR OUTREACH Address of Agency Housing Options Centre, Ground Floor, Hansen Street, Cardiff CF10 5DW Contact Names Manager - Ian Ephraim Telephone No. 029 2057 0715 Fax No. 029 2082 7425 e-mail Address [email protected] Opening Times Office opening times 9.00am to 5.00pm Monday to Thursday, 9.00am to 4.30pm Friday. The team can also be contacted by service users on (Freephone) 0808 100 1327. Disabled Access Yes If Floating Support, Not Applicable Average Frequency of Visits Number of Adults Not Applicable Supported Number of Not Applicable Children Supported Council Wards of Cardiff City Centre. (Broadly defined as bounded by the railway to the south and east, by Cardiff in which the civic buildings to the north, and by the River Taff to the west). However when rough Support is Offered sleepers reported throughout the County the team will investigate. Brief Description of the An Outreach team offering advice and support to vulnerable people predominantly in the Scheme Cardiff City Centre. Working from 7.00am on the Breakfast run in partnership with the Wallich, outreach through out the day and in to the evenings up to 9.00pm Monday to Thursday, Fridays 7.00am to 4.30pm. During evening outreach sessions the team attend the Night bus at the Museum (Salvation Army), the Soup run in Charles Street at 8.00pm and also Streetlife between 8.30pm and 10.00pm on Thursday. Minimum Age of None Service Users Maximum Age of None Service Users Gender ALL Support Criteria Vulnerable homeless within the city centre Support Limitations Outreach within the city centre to those who are rough sleeping, street homeless, vulnerable, at risk or vulnerably housed. Referral Procedures Referrals from multiple agencies, and self referral, usually via the outreach team. Waiting List? No Service User’s Means test is carried out in respect of contribution to Community Care services only. Contribution Updated January 2013
Outreach Services
Agency/Scheme ROUGH SLEEPERS INTERVENTION TEAM (RSIT) Address of Agency Wallich Night Shelter, 8 Clare Road, Riverside, Cardiff, CF11 6QL Contact Names Jane Lee Telephone No. (029) 2039 9739 Fax No. (029) 2039 9739 e-mail Address [email protected] Opening Times The Breakfast Run operates every day from 7.00am - 10.00am (at the latest). Preparation of food/flasks begins at 6.00am. Disabled Access Not applicable. If Floating Support, Not applicable. Average Frequency of Visits Number of Adults 10 Supported Number of Children 0 Supported Council Wards of Cardiff Cardiff City Centre on a daily basis and any other locations outside this area where the in which Support is Breakfast Run knows or suspects someone is sleeping rough. Offered Brief Description of the The Breakfast Run offers advice to, and maintains contact with, rough sleepers and other Scheme vulnerable people in the centre of Cardiff. Tea or coffee and a hot filled roll are available. Dog food is also distributed. The Run leaves the Wallich Nightshelter in time to arrive at the steps of the National Museum as close to 7.15am as possible. Thereafter it tours the city centre, taking a consistent and comprehensive route, contacting rough sleepers. After completing its sweep of the city centre, the Breakfast Run will drive to other locations in the city where there are known to be rough sleepers. The route is constantly reviewed to maximise the degree of contact. The Breakfast Run is supported midweek by Cardiff County Council's HANR Outreach Team and otherwise largely by volunteers. Whenever possible, those contacted are referred to the Wallich Clifford Nightshelter or other services.
Minimum Age of Service 18 Users Maximum Age of Service No restrictions. Users Gender Both Support Criteria None Support Time. The Breakfast Run is most effective in contacting rough sleepers between 7.15am Limitations and 9.00am; thereafter rough sleepers tend to have dispersed. Referral No, but anyone who notices rough sleeping should contact the Nightshelter on the Procedures number above and leave clear instructions of the rough sleeping site. Waiting List?
Updated February 2013
Frontline Hostels
Agency/Scheme CARDIFF YMCA
Address of Agency The Walk, Roath, Cardiff CF24 3AG Contact Names Housing Team Manager Telephone No. (029) 2046 5250 Fax No. (029) 2047 1826 e-mail Address [email protected] Staffing Arrangements 24 hour staffing with night security. Support staff 9.00am – 5.00pm Monday - Friday Total Number of Adult 76 Bed Spaces Children Accepted? No
Pets Accepted? No Accommodation Details Direct access/temporary provision. Four floor hostel compromises 76 single furnished rooms with own wash basins. Shared bathroom facilities. Meals provided twice a day.
Council Ward in which Plasnewydd Situated
Disabled Access Yes. Ground floor bathrooms and toilets have specific adaptations, as do 14 rooms on the same floor. Some aids available. Nomination Rights? Small number of beds for specific agencies, otherwise self-referral. Brief Description of the Large board and lodge hostel near the city centre, mainly single people and mostly male. Scheme
Minimum Age of 18 unless by special agreement with referring agency. Service Users Maximum Age of No upper limit. Service Users Gender Both Maximum Length of 6 month renewable licence. Stay
Support Criteria Basic support offered to all residents, to assist mostly with state benefits and move-on.
Support Limitations Very high support needs and personal care needs are not catered for. Referral Procedures Agency and self-referral. Waiting List? Via Gateway Service User’s £29.66 weekly Contribution
Updated January 2013
Frontline Hostels
Agency/Scheme THE HUGGARD – EMERGENCY BED UNIT Address of Agency Huggard Buildings, Hansen Street, Butetown, CF10 5DW Contact Names Darryn Thomas Telephone No. (029) 20642000 Fax No. (029) 20642025 e-mail Address [email protected] Staffing 24 hour staffing Arrangements Total Number of Adult 22 Bed Spaces Children No Accepted? Pets Accepted? No Accommodation Details Emergency provision. Hostel comprises 18 single ensuite rooms and 2 double ensuite rooms 3 shared lounges/kitchens. Council Ward in which Butetown Situated Disabled Access Yes Nomination Rights? Not Applicable Brief Description of the Scheme Minimum Age of 16 Service Users Maximum Age of No upper limit Service Users Gender Both Maximum Length of Stay Support Criteria Support Limitations Referral Self referral or referral from other agencies. Referrals via the Cardiff County Gateway, Procedures Huggard Buildings Waiting List? No Service User’s £11.00 per week Contribution Updated January 2013
Frontline Hostels
Agency/Scheme NIGHTSHELTER, THE WALLICH (WEST) Address of Agency 8 Clare Road, Riverside, Cardiff CF11 6QL Contact Names Jane Lee Telephone No. (029) 2039 9739 Fax No. (029) 2032 2770 e-mail Address [email protected] Staffing The Nightshelter is open for service users between 8.00pm and 9.30am. Staff are Arrangements available at the Nightshelter from 7.00pm - 12.30pm the following day. Total Number of Adult 10 + 2 Emergency Beds. Bed Spaces Children Accepted? No Pets Accepted? Yes, subject to negotiation Accommodation Details There are. 4 2-bed rooms one of which is female only and 1 4-bed room (2extra), with communal lounge and bathroom facilities. Evening meal and breakfast is available, as are laundry facilities. . Council Ward in which Riverside Situated Disabled Access No Nomination Rights? Not Applicable Brief Description of the To provide short-term, temporary accommodation as a safe and caring alternative. Scheme No alcohol or drugs allowed on premises. Minimum Age of 18 Service Users Maximum Age of No upper limit Service Users Gender Both. Normally, at least one room will be reserved for women, if necessary reducing the capacity of the Nightshelter. Maximum Length of Although bed spaces are allocated and reserved only on a night-by-night basis, service Stay users normally maintain their space at the Nightshelter so long as they can demonstrate that they, or workers in other agencies acting on their behalf, are actively pursuing suitable alternative accommodation. Support Limitations Nightshelter staff have very limited time to work with service users; although some assessment of needs can be made, it is more likely that needs will be comprehensively assessed when service users have accessed more permanent supported accommodation. Referral Procedures No self-referrals. Referrals are normally taken from Cardiff County Council Gateway project. Referrals also taken from outreach teams including the Rough Sleepers Intervention Team and the Outreach Bus. Exceptionally referrals may be taken from other organisations. Waiting List? No
Service User’s None Contribution
Updated January 2013
Frontline Hostels
Agency/Scheme OAK HOUSE (UWHA) Address of Agency 340 Newport Road, Cardiff, CF24 1RT Contact Names Doreen Murray Telephone No. (029) 2044 4524 Fax No. (029) 2044 4525 e-mail Address [email protected] Staffing Arrangements 24 hour cover Total Number of Adult 20 Bed Spaces Children Accepted? No
Pets Accepted? No Accommodation Details Three floor dry hostel comprising 20 single rooms (all rooms are ensuite). Secure female- only floor (self-contained). Communal dining room, lounge and bathrooms. Residents provide and prepare their own meals except breakfast which is provided.
Council Ward in which Penylan Situated Disabled Access Yes
Nomination Rights? Not Applicable Brief Description of the Project for single homeless people who require support and accommodation, with Scheme substance misuse issues, mental health issues, ex-offenders or women escaping domestic violence. The Project is a dry hostel which means residents cannot enter or be in the building whilst under the influence of drink or drugs. Minimum Age of 18 Service Users Maximum Age of 60 Service Users Gender Both Maximum Length of 2 Years Stay Support Criteria Yes
Support Limitations
Referral Procedures Project is not a direct referral hostel, application are made through the Housing Advice Unit by the Cardiff Gateway Team. Waiting List? Yes Service User’s £19.61 Contribution
Updated January 2013
Frontline Hostels
Agency/Scheme SIR JULIAN HODGE CENTRE HOSTEL - THE WALLICH (EAST) Address of Agency 52 Broadway, Roath, Cardiff CF24 1NG Contact Names Lee Powell Telephone No. (029) 2049 5219 Fax No. (029) 2045 4314 e-mail Address [email protected] Staffing Arrangements 24 hour staffing
Total Number of Adult 29 (25 rooms & 2 emergency beds filled via Gateway) Bed Spaces Children Accepted? No Pets Accepted? Yes – at management discretion Accommodation Details Direct access/ emergency provision. Hostel comprises 24 single and 2 couple rooms in 5 clusters, each with their own bathroom and toilet. 2 communal TV lounges, training room and laundry facilities. All rooms have a kitchenette. No food provided. Council Ward in which Adamsdown Situated Disabled Access Yes Nomination Rights? Not Applicable Brief Description of the Provision of temporary accommodation for homeless people. Use of a Personal Scheme Development Service with the ultimate aim of enabling people to resettle into accommodation suitable to their needs. Minimum Age of 18 Service Users Maximum Age of No upper limit Service Users Gender Both
Maximum Length of Stay Support Criteria Alcohol use on premises permitted. Substance use is allowed use on the premises subject to legal restrictions and conditions.
Support Limitations All support areas considered. Clients with high support needs require a care package on referral. Unable to provide nursing care.
Referral Procedures Via Cardiff Gateway
Waiting List? No
Service User’s £13.90 for single people and £20.84 for couples Contribution
Updated January 2013
Frontline Hostels
Agency/Scheme TY TRESILLIAN Address of Agency Ty Tresillian, off Tresillian Way, Hansen Street, Cardiff, CF10 5DW Contact Names Ian Ephraim, Hostel Services Co-ordinator Telephone No. (029) 2087 3900 Fax No. [email protected] e-mail Address 12 full time staff working on a rota system. 3 staff during the day / 2 at night. Total Number of Adult Bed 26 + 8 Emergency Bed Spaces (allocated via Gateway/Bus Project Spaces Children Accepted? No
Pets Accepted? Yes – With Management consent
Accommodation Details 22 Single Bedrooms. 2 Double Bedroom Council Ward in which Butetown Situated Disabled Access Yes Nomination Rights? No
Brief Description of the 24 Hour Direct Access Homeless Hostel Scheme Minimum Age of Service 16 Users
Maximum Age of Service N/A Users Gender Any
Maximum Length of Stay N/A Support Criteria N/A
Support Limitations N/A
Referral Procedures Clients should present to Gateway (Housing Options Centre) in the first instance
Waiting List? No Service User’s Service Charge - £9.94 per week Contribution
Updated January 2013
Frontline Hostels
Agency/Scheme TY GOBAITH – SALVATION ARMY Address of Agency 240 Bute Street, Cardiff CF10 5TY Contact Names Duty Ball Telephone No. 029 2048 0187 Fax No. 029 2048 0708 e-mail Address [email protected] Opening Times 24 hour access for residents Disabled Access Yes If Floating Support, NA Average Frequency of Visits Number of Adults 66 including the Bridge Programme Supported Accommodation Details Board only rooms, fully en-suite with kitchenettes in a converted building next to the main hostel.
Council Ward in which Butetown Situated Brief Description of the Ty Gobaith is a Salvation Army Social Services site which delivers housing related Scheme support to sixty six homeless adults. The focus within Ty Gobaith is on independent living and resettlement and so we aim to have a maximum length of stay of between six and eight months. The staff are trained to facilitate this process and will work with service users on a wide range of support needs, involving other agencies where appropriate.
Minimum Age of 18 Service Users Maximum Age of None Service Users Gender Mixed Support Criteria Prospective service users must be either homeless or at risk of immediate homelessness. We aim to focus on independent living and so service users should be addressing or willing to address support needs. Support Limitations Referral Procedures Via Cardiff County Council Temporary Accommodation Unit (16 beds) Via Bridge Programme referral for The Bridge Programme Via Emergency Bed Co-ordinator for the remaining units of accommodation. Referral Procedures Agency and self referral through the Salvation Army direct access hostel. Waiting List? Yes—currently 3 months Service User’s Contribution
Updated September 2009
Specialist Supported Housing
Agency/Scheme BARNARDO’S, MARLBOROUGH ROAD PARTNERSHIP Address of Agency 46 Marlborough Road, Roath, Cardiff CF23 5BX Contact Names Jason Baker, Caroline O’Shaughnessy Telephone No. (029) 2049 7531 Fax No. (029) 2045 3083 e-mail Address [email protected] Staffing Jason Baker, Children’s Services Manager for the Partnership Arrangements Caroline O’Shaughnessy Children’s Services Manager for Housing Services. 2 Full Time Housing Project Workers 3 Part Time Housing Project workers Total Number of Adult 0 Bed Spaces Children 16 – 21 years. Accepted? Pets Accepted? No Accommodation Details A range of 1 and 2 bedroom flats
Council Ward in which 9 x Canton, 1 x Riverside, 2 x Splott, 3x floating support (BME Young women) Waiting for 1 Situated property from CCHA Disabled Access Yes limited to lower floor flats Nomination Rights?
Brief Description of the Support Service for Single Young People Supported housing and floating support for Scheme vulnerable young people aged 16 – 21 focusing on helping young people gain the necessary skills, knowledge and awareness to live more independently in their communities with particular services for black and minority ethnic young people and young women fleeing domestic violence. Young Families Service Provides housing and support for vulnerable young families where the primary carer is aged 16 to 21 years focusing on helping young people gain the necessary skills, knowledge and awareness to live more independently in their communities.
Minimum Age of Service 16 Users Maximum Age of Service 21 Users Gender Both Maximum Length of Stay 2 years Support Criteria Outlined in description Support None Limitations Referral Self, family, other voluntary organisations and statutory organisations including Health, Procedures Education and Social Service Departments Waiting List? Yes around 6 young people Service User’s Via housing benefit. Contribution
Updated January 2013
Specialist Supported Housing
Agency/Scheme BAWSO REFUGE Address of Agency 9 Cathedral Road, Cardiff, CF11 9HA (main office) Contact Names Rakhshanda Shahzad Telephone No. 029 2064 4633 Fax No. 029 2064 4588 e-mail Address [email protected] Opening Times Advice office is open 09.30-16.30, Monday to Friday. Staff are on call for service users at all other times. Total Number of Adult 12 Bed Spaces Children Yes Accepted? Pets Accepted? No Accommodation Details Bed spaces are in purpose-built refuges. Council Ward in which Within Cardiff Situated Disabled Access No Nomination Rights? No Brief Description of the An all Wales Women’s Aid service that offers advice, information and a safe place to stay Scheme for women and their children from visible minority communities who are suffering physical, mental, sexual or emotional abuse. Minimum Age of 16 Service Users Maximum Age of Not Applicable Service Users Gender Women only Maximum Length of Up to 1 year Stay Support Criteria Women and children from ethnic minority communities who are experiencing domestic abuse. Support Limitations Referral Self referrals, or via agencies including GPs, Hospitals, Social Services, police etc. Procedures Waiting List? Waiting time to enter the refuges is variable, and may be a number of weeks. Service User’s No Contribution
Updated September 2009
Specialist Supported Housing
Agency/Scheme CARDIFF MIND Address of Agency 166 Newport Road, Cardiff, CF24 1DL Contact Names Dave Lewis / Jem Morris Telephone No. (029) 2040 2040 Fax No. (029) 2040 2041 e-mail Address [email protected] Opening Times The office is open 9.30am to 5.00pm, Monday to Friday. Staff are on call for tenants of supported housing for emergencies at other times. Total Number of Adult 26 Bed Spaces Children No Accepted? Pets Accepted? No Accommodation Details 26 Beds, 4 in flats, 22 in shared houses
Council Ward in which Grangetown, Cathays, Plasnewydd Situated Disabled Access No Nomination Rights? No Brief Description of the The schemes are for people with mental health problems and need a period of Scheme rehabilitation and settlement to move on to greater independence. Minimum Age of 18 Service Users Maximum Age of N/A Service Users Gender Both. Maximum Length of Short term accommodation which can be between 9 – 24 months or longer if there is an Stay identified need and support is relevant. Support Criteria Mental Health Support The schemes are funded for housing related support Limitations Referral Referral through Social Worker/CPN/CMHT/GP/Support Worker/ Self referral Procedures Waiting List? Needs led and required criteria for individual schemes Service User’s Tenants will sign to say they will accept structured support. Personal rent contribution Contribution currently £11.00 per week (2012/2013)
Updated December 2012
Specialist Supported Housing
Agency/Scheme CARDIFF WOMEN’S AID Address of Agency 16 Moira Terrace, Adamsdown, Cardiff CF24 0EJ Contact Names Tamara Dodd Telephone No. (029) 2046 0566 – Information Centre Fax No. (029) 2048 4097 e-mail Address [email protected] Opening Times 09.00 – 16.30 via the information centre.
Total Number of Adult 16. There is also floating support offered for 5 families in Housing Association Bed Spaces properties. 4 refuges = 4 beds in each. Children Yes (no male children over 16) Accepted? Pets Accepted? No Accommodation Details 13 rooms including 2 single rooms for women without children over three direct access refuges. Second Stage refuge with 4 rooms, including one single room for women without children Council Ward in which Cardiff Situated Disabled Access 1 unit on ground floor with disabled access.
Nomination Rights? Brief Description of the A direct access organisation to provide information and advice and a Scheme temporary safe place for women and their children who have suffered mental/physical or sexual abuse by their partners. We work with the ethos of self-help and support, to enable women to make their own choices.
Minimum Age of 18 Service Users Maximum Age of No upper limit. Service Users Gender Women only. Maximum Length of None, but average stay is six months. Stay Support Criteria Support Male children over 16 are not permitted. Limitations Referral Procedures Waiting List? Service User’s Depends Contribution
Updated September 2009
Specialist Supported Housing
Agency/Scheme CARDIFF YMCA - THE AMBASSADOR Address of Agency Cardiff YMCA, The Walk, Roath, Cardiff CF24 3AG Contact Names Senior Housing Officer Telephone No. (029) 2046 2701 Fax No. (029) 2047 1826 e-mail Address [email protected] Opening Times 24 hour staffing. Support staff available 9.00am — 5.00pm. Night Stewards cover 10.00pm — 9.00am & security at night. Total Number of Adult 36 Bed Spaces Children No Accepted? Pets Accepted? Yes—two rooms that accommodate pets available. Accommodation Details Shared and single rooms, all part board. Two meals provided per day. Council Ward in which Plasnewydd Situated Disabled Access No Nomination Rights? Cardiff County Council Homelessness Section have nomination rights and some self referrals Brief Description of the Hostel mostly for single homeless people, providing board and lodge temporary Scheme accommodation. Minimum Age of 16 Service Users Maximum Age of No upper limit Service Users Gender Both Maximum Length of None, but target is 6 months. Stay Support Criteria Basic support offered to all residents to assist with move-on and state benefits in particular. Support Very high support needs and personal care needs not catered for. Limitations Referral Referrals through CCC Homelessness Section or via Gateway Procedures Waiting List? Via Gateway
Service User’s £30.10 Contribution
Updated January 2013
Specialist Supported Housing
Agency/Scheme CARDIFF YMCA - LONG TERM SUPPORTED HOUSING PROJECT Address of Agency 8 Oakfield Street, Roath, Cardiff CF24 3RD Contact Names Support Team Manager Telephone No. (029) 2046 5250 Fax No. (029) 2047 1826 e-mail Address [email protected] Staffing Arrangements No on-site staff. Individual support workers allocated to each tenant. Total Number of Adult 7 Bed Spaces Children Accepted? No Pets Accepted? No Accommodation Details 7 self-contained flatlets (1 with separate bedroom), 3 on ground floor, 2 on first floor and 2 on second floor. Own kitchen and shower room. Communal rear garden. Council Ward in which Plasnewydd Situated Disabled Access For one flatlet good access. Also two others on the ground floor. Nomination Rights? N/A Brief Description of the Long-term accommodation for single men/women with support needs. For people who Scheme need low to medium support to maintain a tenancy and work towards independence. Minimum Age of 17 Service Users Maximum Age of No upper limit. Service Users Gender Both Maximum Length of No fixed term. Six month shorthold assured leases. Reviewed annually. Stay Support Criteria Minimum weekly meeting with support worker. Maximum four hours per week. Support Limitations No night or weekend cover. Referral Procedures Application form and worker referral form if appropriate.
Waiting List? Service User’s £3.00 service charge Contribution
Updated January 2013
Specialist Supported Housing
Agency/Scheme CHURCH ARMY - DANESCOURT HOUSE YOUNG HOMELESS PROJECT Address of Agency 62 Plasturton Avenue, Pontcanna, Cardiff CF11 9HH Contact Names Susan Way Telephone No. (029) 2023 6448 Fax No. (029) 2066 6458 e-mail Address [email protected] Staffing Staffed 24 hours. Arrangements Total Number of Adult 6 Bed Spaces Children No Accepted? Pets Accepted? No Accommodation Details 6 bedsits with communal bathrooms, toilets, kitchen and lounge. Council Ward in which Pontcanna Situated Disabled Access No Nomination Rights? N/A Brief Description of the Danescourt House provides accommodation for 16-21 year olds with low support needs. Scheme Minimum Age of 16 Service Users Maximum Age of 21 Service Users Gender Both Maximum Length of None Stay Support Criteria Support Limitations Referral Procedures Waiting List? Service User’s £10.00 per week Contribution
Updated September 2009
Specialist Supported Housing
Agency/Scheme CHURCH ARMY - TY BRONNA (FORMERLY DANESCOURT HOUSE) Address of Agency Clos Ty Bronna, Fairwater, Cardiff, CF5 3ER Contact Names Susan Way Telephone No. (029) 2055 6929 Fax No. e-mail Address [email protected] Staffing 24 hour staffing and double cover at night. Arrangements Total Number of Adult 13 Bed Spaces Children 16—21 Accepted? Pets Accepted? No Accommodation Details Three floor project comprises 13 single bedrooms over 2 residential floors. Communal lounge/diner/kitchen and 2 bathrooms on each floor. Council Ward in which Fairwater Situated Disabled Access No Nomination Rights? Not Applicable Brief Description of the Ty Bronna is a project providing accommodation and support to marginalised homeless Scheme young people. There is also a second stage move on project of Ty Danescourt providing support and accommodation to 6 service users and a DC2 project whereby 10 service users are supported in their own accommodation via floating support. Minimum Age of 16 Service Users Maximum Age of 21 (25 for DC2 project) Service Users Gender Both Maximum Length of Depends on the support needed by the individual – ideally not more than 18 months. Stay Support Criteria 24 hour support available from duty staff and structured weekly support via designated Personal Development Support Worker. Support Not Applicable Limitations Referral Housing Options Centre, Basement @ 33 Charles Street or Social Services Procedures Waiting List? No
Service User’s £10.00 per week Contribution
Updated January 2013
Specialist Supported Housing
Agency/Scheme TŶ GREENFARM Address of Agency Clos Tan Y Ffarm, Ely Cardiff. CF5 4UH Contact Names Adrian Price – Hostel Manager Telephone No. (029) 2087 3141 Fax No. (029) 2082 7402 e-mail Address [email protected]; [email protected] Staffing Hostel is staffed 24hrs x 7 days a week. 6 day staff and 6 night staff Arrangements Total Number of Adult Bed 25 Spaces Children Yes Accepted? Pets Accepted? No Accommodation Details Mixed hostel, single people and families
Council Ward in which Ely Situated Disabled Access Yes Nomination Rights? No Brief Description of the Secondary provider, service users are placed at Greenfarm by the Council’s Housing Scheme Advice Unit.
Support offered to residents on parenting and/or living skills.
Minimum Age of Service NA Users Maximum Age of Service NA Users Gender Male & Female Maximum Length of Stay Short & Long Stay Support Criteria Homeless, fleeing domestic violence, alcohol or substance issues, mental health and parenting skills Support Low to high support Limitations Referral Via Housing Options Centre, Hansen Street. Procedures Waiting List? N/A
Service User’s A number of projects at the hostel, service users are encouraged to become involved. Contribution
Updated December 2012
Specialist Supported Housing
Agency/Scheme HAFAN SUPPORTED HOUSING (FORMERLEY WELCARE) Address of Agency 67 Cowbridge Road West, Ely, Cardiff CF5 5BQ Contact Names Sian Carey Telephone No. (029) 2056 6666 Fax No. (029) 2055 5762 e-mail Address [email protected] Staffing 24 hour staffing Arrangements Total Number of Adult 9 Bed Spaces Children Yes – up to the age of 8. Accepted? Pets Accepted? No Accommodation Details 9 self contained flats for lone parents and their child.
Council Ward in which Ely Situated Disabled Access Nomination Rights? Not Applicable Brief Description of the A structured programme of care and support, aimed at enabling new mother and Scheme existing parents to gain in confidence and ability, becoming adequate parents and eventually being able to live independently in the community. The nature and extent of the support provided varies according to individual needs. Minimum Age of None Service Users Maximum Age of None Service Users Gender Women Maximum Length of 6 months tenancy, parents are then encouraged and supported to move on if Stay ready. Support Criteria Two visits a day for those in the flats. Support needs assessments are carried out and high and low levels of need are catered for. Support Limitations Referral Self referrals and referrals from agencies. Procedures Waiting List? Currently 8-10 weeks
Service User’s Depends Contribution
Updated September 2009
Specialist Supported Housing
Agency/Scheme HUGGARD, SUPPORTED HOUSING Address of Agency The Huggard Buildings, Hansen Street, Butetown, CF10 5DW Contact Names Maureen Lloyd Telephone No. (029) 2064 2000 Fax No. (029) 2064 2025 e-mail Address [email protected] Staffing 24 hour call-out service Arrangements Total Number of Adult 29 Bed Spaces Children No Accepted? Pets Accepted? No Accommodation Details Shared houses providing short and long term supported accommodation. Council Ward in which Butetown, Grangetown, Riverside, Gabalfa, Splott Situated Disabled Access No Nomination Rights? N/A Brief Description of the Supported accommodation for those wishing to lead a more settled life, leading where Scheme appropriate to independent accommodation. Minimum Age of 16 Service Users Maximum Age of No upper limit Service Users Gender Both Maximum Length of Stay Support Criteria Support Limitations Referral Procedures Waiting List? Yes Service User’s Contribution
Updated January 2013
Specialist Supported Housing
Agency/Scheme LLAMAU – S.A.F.E. PROJECT Address of Agency 23 Cathedral Road, Riverside, Cardiff CF11 9HA Contact Names Gary Brown (Area Manager) Chris Miller (Team Leader) Telephone No. (029) 2037 7172 Fax No. (029) 2038 2639 e-mail Address [email protected] Staffing 24 hour staffing Arrangements Total Number of Adult 8 Bed Spaces Children No Accepted? Pets Accepted? No Accommodation Details 8 bedrooms / communal kitchen, dining area, living room & bathrooms Council Ward in which Canton/Riverside Situated Disabled Access Yes Nomination Rights? Cardiff County Council (Temporary Accommodation) Brief Description of the The Project is designed to address the needs of homelessness 16/17 year olds offering Scheme 24 hour supported temporary accommodation. The emphasis of the Project is to develop independent living skills.
Minimum Age of 16 Service Users Maximum Age of 17 Service Users Gender Both Maximum Length of Dependant upon support issues & suitable move-on accommodation. Stay Support Criteria Support Limitations Referral In order to be considered must be homeless, in priority need (16/17 year old) and eligible Procedures to make a homelessness application. Waiting List? n/a Service User’s £5.00 per week = Utilities Contribution
Updated December 2012
Specialist Supported Housing
Agency/Scheme LLAMAU LTD.—WOMEN'S SERVICES Address of Agency 23 Cathedral Road, Cardiff CF11 9HA Contact Names Jacqueline Hay, Lisa Deek Telephone No. (029) 2023 9585 Fax No. (029) 2038 8740 e-mail Address Staffing The offices of Women’s Services, Llamau are open from 09.00 to 17.00, Monday to Arrangements Friday. Staff are on call for service users at all other times. Total Number of Adult 30 Bed Spaces Children No Accepted? Pets Accepted? No Accommodation Details Mix of bedsits, 1 bedroom self-contained flats and shared facilities house. Council Ward in which Canton, Grangetown, Plasnewydd, Butetown Situated Disabled Access 1 flat fully accessible Nomination Rights? Not Applicable Brief Description of the Supported housing for females without dependent children who are homeless or Scheme inappropriately housed. Support needs catered for include mental health, substance misuse, fleeing violence, life skills and abuse issues. Minimum Age of 16 Service Users Maximum Age of 60 Service Users Gender Women
Maximum Length of 2 Years Stay Support Criteria Practical and emotional support is offered via a support plan with the aim of enabling women to be ready for independent living. Accepting this support is a condition of the tenancy. Support Individual support sessions of between 1 to 8 hours a week. Women must be able to use Limitations support to become independent within 2 years. Referral By application form available from the above address. Applicants undergo an Procedures assessment interview. Waiting List? Yes. Length varies. Service User’s Contribution
Updated September 2009
Specialist Supported Housing
Agency/Scheme NATIONAL PROBATION SERVICE – MANDEVILLE APPROVED HOSTEL Address of Agency 9 Lewis Street, Canton, Cardiff, CF11 6YJ Contact Names Ann Protheroe or Phil Taylor Telephone No. (029) 2039 4592 Fax No. (029) 2023 3857 e-mail Address Staffing 24 hour staffing. Arrangements Total Number of Adult 26 Bed Spaces Children No Accepted? Pets Accepted? No Accommodation Details A 2-storey purpose built hostel, comprising 18 single rooms, 1 double room, 1 room catering for people with disabilities, one 2-person plat and one 3-person flat. Council Ward in which Canton Situated Disabled Access Yes Nomination Rights? Brief Description of the Mandeville House is an ‘approved premises’ hostel, aiming to promote responsibility and Scheme law abiding lifestyles and facilitate the work of the probation service and other agencies aimed at reducing the risk of further offending. Offering accommodation is not a primary aim of Mandeville House. Minimum Age of 18 Service Users Maximum Age of No upper limit. Service Users Gender Male. Maximum Length of As appropriate (usually 3 Months) Stay Support Criteria Those referred to Mandeville House will almost certainly be defendants or offenders on bail, bail assessment, probation, home leave, parole or under post-release supervision. Support Referrals would not normally be anticipated for those charged with or convicted of minor Limitations offences; or whose sole or primary need is accommodation; or whose admission might pose an unacceptable risk to others or place them at serious risk from others.
Referral Referrals are taken only from within the criminal justice system. Procedures Waiting List? No Service User’s £23.85 Contribution
Updated September 2009
Specialist Supported Housing
Agency/Scheme NIGHTINGALE HOUSE Address of Agency 213-215 Newport Road, Cardiff. CF24 1AJ. Contact Names Karen King (Project Manager) Richard Vaughan (Supported Housing Manager) Telephone No. (029) 2043 4455 Fax No. (029) 2049 5983 e-mail Address [email protected] Opening Times Staffed 24 hours
Total Number of Adult Maximum of 48 adults supported Bed Spaces Children Yes Accepted? Pets Accepted? No Accommodation Details Temporary Accommodation hostel for families. Project consists of 26 rooms of varying sizes. Each room has a bathroom and the majority of rooms have their own kitchen. There are communal kitchens for those who do not have a kitchen in their room. Council Ward in which Plasnewydd Situated Disabled Access Yes plus adapted room on ground floor Nomination Rights? N/A Brief Description of the The project is staffed 24 hours a day. A support worker is allocated to each family on Scheme arrival and additional support is provided by other professionals such as health visitors, play workers and the Early Years Family Team. Facilities include an IT suite, communal area, and an outdoor play area. Minimum Age of N/A Service Users Maximum Age of N/A Service Users Gender Male/Female Maximum Length of N/A Stay Support Criteria All referrals from the Housing Options Centre at Cardiff County Council. Support Families and pregnant females Limitations Referral All referrals from the Housing Options Centre at Cardiff County Council. Procedures Waiting List? N/A Service User’s Dependant on circumstances Contribution
Updated December 2012
Specialist Supported Housing
Agency/Scheme SALVATION ARMY – NORTHLANDS Address of Agency 202 North Road, Cardiff CF14 3XP Contact Names Sally Anthony – Centre Manager Malcolm Dugdale – Duty Manager Karen Curtis – Duty Manager Telephone No. (029) 2061 9077 Fax No. (029) 20618398 e-mail Address [email protected] [email protected] [email protected] Staffing 24 hour staffing. Arrangements Total Number of Adult 26 self catering rooms for young people aged 16 – 25 Bed Spaces Children As above Accepted? Pets Accepted? No Accommodation Details 26 self catering rooms – all ensuite
Council Ward in which Gabalfa Situated Disabled Access Yes Nomination Rights? Brief Description of the We provide a programme designed for each individual based on their assessed needs. A Scheme Personal Development Plan is drawn up and residents are supported to address their needs via regular keywork sessions. Young people are also supported to acquire practical living skills to prepare them to live independently and particular emphasis is placed on support to access education, training and employment opportunities. The ultimate aim is to assist and support individuals to achieve successful and sustainable resettlement into appropriate accommodation. Minimum Age of Service 16 Users Maximum Age of Service 25 Users Gender Male and female Maximum Length of Stay Dependent on individual need. Support Criteria Young people aged 16 – 25 Support Subject to risk assessment Limitations Referral Referrals can only be made by the Temporary Accommodation Unit. Procedures Waiting List? No Service User’s £9.73 Contribution
Updated December 2012
Specialist Supported Housing
Agency/Scheme PEN YR ENFYS - DYFRIG HOUSE Address of Agency 53a Fitzhamon Embankment, Riverside, Cardiff, CF11 6AN Contact Names Gary Pearce Telephone No. (029) 2023 2127 Fax No. (029) 2022 2660 e-mail Address [email protected] Staffing 24 hours Arrangements Number of Adults 21 Supported Children No Accepted? Pets Accepted? No Accommodation Details Dyfrig House – a 21 bed residential alcohol recovery scheme Council Ward in which Based in Riverside but open to all areas of Cardiff Situated Disabled Access No Nomination Rights? Brief Description of the An alcohol free direct access hostel designed to assist those with problem alcohol use Scheme and who are homeless
Minimum Age of 18 Service Users Maximum Age of No limit Service Users Gender Both Support Criteria Various assessments are undertaken. Potential service users must be homeless have a problem with alcohol use that they are prepared to address, and be willing to cooperate with resettlement plans, life skills work and other relevant interventions Support Some individuals may need to detox before admission Limitations Referral Self or agency referral and a referral form. Procedures Waiting List? Various and sometimes none Service User’s Only if on full housing benefit then heat/light water etc. Contribution
Updated February 2013
Specialist Supported Housing
Agency/Scheme PEN YR ENFYS – GLAN YR AFON Address of Agency 53 Fitzhamon Embankment, Riverside Cardiff CF11 6AN Contact Names Gary Pearce Telephone No. (029) 2023 2127 Fax No. (029) 2022 2660 e-mail Address [email protected] Opening Times N/A Support is available Mon to Fri 9.00am - 5.00pm and on call at other times Disabled Access No If Floating Support, N/A Average Frequency of Visits Number of Adults 6 Supported Number of N/A Children Supported Council Wards of Based in Riverside but open to all areas of Cardiff Cardiff in which Support is Offered Brief Description of the An alcohol free shared house designed to assist those with problem alcohol use and who Scheme are moving on with lower support needs Minimum Age of 18 Service Users Maximum Age of none Service Users Gender Male/female Support Criteria Various assessments are undertaken. Potential service users must be homeless have a problem with alcohol use and be willing to cooperate over resettlement plans, life skills work and other relevant interventions. Support Medium support needs, and committed to being dry Limitations Referral Self or agency referral and a referral form. Procedures Waiting List? Various and sometimes none
Service User’s Only if on full housing benefit then heat/light water etc. Contribution
Updated February 2013
Specialist Supported Housing
Agency/Scheme PEN YR ENFYS – INTERMEDIATE HOUSING PROJECT Address of Agency Based at 53a Fitzhamon Embankment, Riverside Cardiff CF11 6AN. Properties at various locations Contact Names Gary Pearce Telephone No. (029) 2023 2127 Fax No. (029) 2022 2660 e-mail Address [email protected] Opening Times Disabled Access No If Floating Support, Average of 9 hours support over 3 days per week split between two schemes Average Frequency of Visits Number of Adults 6 Supported Number of N/A Children Supported Council Wards of Riverside and Canton but open to all areas of Cardiff Cardiff in which Support is Offered Brief Description of the Alcohol free accommodation designed to provide for those who have been homeless and Scheme are committed to staying dry. Minimum Age of 18 Service Users Maximum Age of None Service Users Gender Male/female Support Criteria Can cope with lower levels of support Support Individuals must be committed to being dry and have low support needs. Limitations Referral Self or agency referral and a referral form. Procedures Waiting List? Various and sometimes none
Service User’s Only if on full housing benefit then heat/light water etc. Contribution
Updated February 2013
Specialist Supported Housing
Agency/Scheme PREP PROJECTS Address of Agency 184 Corporation Road, Grangetown, Cardiff CF11 7AY Contact Names Rita Whittaker Telephone No. (029) 2064 1490 (029) 2066 4831 Fax No. e-mail Address [email protected] Staffing Staffed 9:30am — 5.00pm Monday – Friday 11.30am – 3.30pm Weekends (184 Project ) Arrangements Total Number of Adult 19 Bed Spaces Children No Accepted? Pets Accepted? Depends Accommodation Details Prep 184 – shared house with 4 bedrooms, shared kitchen, lounge and bathroom facilities. Prep 197 – 3 self-contained flats in a converted house. Prep 40 – self-contained flats. Prep 53 – 4 self-contained flats and 1 bedsit. Prep 88 – 4 bedsits with shared facilities+ 1 self contained Council Ward in which Grangetown, Riverside and Canton Situated Disabled Access No, but 1 flat designed for physically disabled.
Brief Description of the The 4 projects provide temporary accommodation for individuals who require varying levels of Scheme support appropriate to their needs, working towards empowerment and independence through client-led goals. Prep will then aim to identify and secure appropriate accommodation. Minimum Age of Service 18 Users Maximum Age of Service No upper limit Users Gender Both Maximum Length of Stay 8 – 12 months Support Criteria Clients who are homeless or in inappropriate accommodation. We accommodate clients who, have drug and/or alcohol dependency issues, mental health, dual diagnosis. Support We have 6 ground floor flats; all other flats or bedrooms are accessible via staircases. Limitations Referral Contact PREP Projects by telephone in the first instance. Informal and/or formal visits may be Procedures arranged. Waiting List? Yes Service User’s Varies, according to benefits Contribution
Updated January 2013
Specialist Supported Housing
Agency/Scheme THE WALLICH - RIVERSIDE PROJECT Address of Agency The Wallich Centre, Cathedral Road, CF11 9JF Contact Names Nici Austin, Cerys Jones Telephone No. (029) 2066 7920 Fax No. (029) 2066 5868 e-mail Address [email protected] Staffing Daytime shift patterns 7 days a week, otherwise on call. The scheme encourages Arrangements independence and thus staff presence on the scheme is low-key and unobtrusive. Total Number of Adult 8 Bed Spaces Children No Accepted? Pets Accepted? Yes, but subject to negotiation. Accommodation Details Shared house comprising eight bedrooms, shared kitchens (self catering only), and shared bathrooms. Laundry facilities also available. Council Ward in which Riverside Situated Disabled Access No wheelchair access Nomination Rights? Not Applicable Brief Description of the Provision for single homeless people aged 16 and over who have had a history of Scheme offending but wish to address this prior to being resettled into permanent accommodation. As part of their residency they must undertake training, volunteering or further education as part of their personal development. Minimum Age of 16 Service Users Maximum Age of None, but the project is predominantly targeted at young people. Service Users Gender Both Maximum Length of 12 – 18 months Stay Support Criteria See description of scheme. Support Personal care needs cannot be met. Limitations Referral Referrals from other agencies only – no self referrals. Procedures Waiting List? Yes. Average 6 – 8 weeks.
Service User’s £14 per week Contribution
Updated December 2012
Specialist Supported Housing
Agency/Scheme THE WALLICH - SHORELINE PROJECT Address of Agency The Wallich Centre, Cathedral Road, Cardiff, CF11 9JF Contact Names Telephone No. (029) 2066 8463 Fax No. (029) 2066 8468 e-mail Address [email protected] Staffing 24 hour staffing, on site only at the main address. On call for other properties within the Arrangements scheme. Total Number of Adult 23 Bed Spaces Children No Accepted? Pets Accepted? Yes, but subject to negotiation Accommodation Details 3 shared houses with own bedrooms, shared kitchen, lounge and bathroom. 10 studio flats with shared lounge. Council Ward in which Grangetown, Riverside and Canton Situated Disabled Access No wheelchair access Nomination Rights? Not Applicable Brief Description of the To provide a safe and secure environment for vulnerable individuals who continue to use Scheme alcohol, have a history of evictions and exclusions and have led a street-based lifestyle. All service users will have experience of belonging to street-drinking gangs. The project works with the dynamics of these groups. Minimum Age of 18 Service Users Maximum Age of No upper limit. Service Users Gender Both Maximum Length of None Stay Support Criteria See description of scheme Support Personal card needs cannot be met Limitations Referral Referrals from other agencies, and self referrals. Procedures Waiting List? Yes Service User’s Approximately £18.00 (catered), £11.00 (self -catering) Contribution
Updated September 2009
Specialist Supported Housing
Agency/Scheme COMMUNITY HOUSE TEAM - THE WALLICH (EAST) Address of Agency 176, Newport Road, Adamsdown, Cardiff, CF24 1NG Contact Names Jules Dakin and Simon Bajai Telephone No. (029) 2049 5419 Fax No. (029) 2045 4224 e-mail Address [email protected] Staffing 7.00 -23.00, sleep in cover 23.00 - 7.00. Arrangements Total Number of Adult 33 bedspaces plus 7 floating support places via Cardiff Community Housing Bed Spaces Association. Children No Accepted? Pets Accepted? Yes, subject to negotiation Accommodation Details 7 shared houses, one of which is female only. Each comprising single bedrooms with shared kitchens, lounges and bathrooms. 1 block of 5 self-contained flats. Council Ward in which Adamsdown, Plasnewydd, Roath, Splott Situated Disabled Access No Nomination Rights? Brief Description of the Supported housing for individuals with co-presenting mental health and substance use Scheme issues. Minimum Age of 16 Service Users Maximum Age of No upper limit Service Users Gender Both Maximum Length of 2 years Stay Support Criteria Homeless or vulnerably housed individuals with co-presenting mental health and substance use issues. Will work with ongoing users and allows use on the premises subject to conditions. Support Not suitable for those requiring 24 hour support. Limitations Referral Referrals from other agencies only – no self referrals. Procedures Waiting List? Yes Service User’s Varies depending on individual level of benefit. Service charge currently £8.87 in shared Contribution houses, £11.31 in self-contained flats.
Updated September 2009
Specialist Supported Housing
Agency/Scheme THE WALLICH - CROES FFIN Address of Agency 248 Holton Road, Barry, CF63 4HS Contact Names Samantha Browne Telephone No. (01446) 749 365 Fax No. (01446) 745 826 e-mail Address [email protected] Opening Times Monday—Friday 9.00 – 17.00. On call outside these hours. Disabled Access None in Cardiff If Floating Support, N/A Average Frequency of Visits Number of Adults 18; 9 in Cardiff, 9 in Vale of Glamorgan Supported Number of N/A Children Supported Council Wards of Gabalfa Cardiff in which Support is Offered Brief Description of the Provision for individuals who have been through treatment for alcohol or drug Scheme problems and wish to re-integrate into the community. Reciprocal arrangement between Cardiff CC and Vale of Glam allows individuals to be housed in areas outside their normal place of residence to escape peer pressure. Minimum Age of 18 Service Users Maximum Age of None Service Users Gender Both Support Criteria Individuals who have been or are currently engaged in treatment services for drug or alcohol problems. Individuals must be committed to re-integration into the community and motivated to take up training, educational or voluntary opportunities. Support No personal care needs Limitations Referral Agency referral only Procedures Waiting List? Occasionally Service User’s Varies depending on property. Approximately £10—£11 per week Contribution
Updated September 2009
Specialist Supported Housing
Agency/Scheme TY ENFYS - TAFF HOUSING ASSOCIATION Address of Agency 86/87 Ninian Road, Roath, Cardiff, CF23 5EP Contact Names Gaynor Davies Telephone No. (029) 2049 4729 Fax No. e-mail Address [email protected] Staffing 24 hour staffing Arrangements Total Number of Adult 21 Bed Spaces Children Yes up to 2 years old Accepted? Pets Accepted? No Accommodation Details 10 Single rooms, sharing communal facilities. 11 bedsits with own cooking facilities. Council Ward in which Plasnewydd Situated Disabled Access No Nomination Rights? Brief Description of the Supported accommodation for young mothers or young pregnant women who need help Scheme with parenting skills and/or independent living skills. Minimum Age of 16 Service Users Maximum Age of 25 Service Users Gender Women Maximum Length of Up to 2 years Stay Support Criteria Young single mothers or mothers-to-be in need of housing and support only. Support Applicants needs are assessed on an individual basis Limitations Referral Completion of application form available from the project, followed by interview. Procedures Waiting List? Yes, currently up to 1 month. Service User’s £6.50 per week in addition to rent Contribution
Updated January 2013
Specialist Supported Housing
Agency/Scheme TY HAUL - TAFF HOUSING ASSOCIATION Address of Agency 469 Cowbridge Rd East,Canton,Cardiff,CF5 1BA
Contact Names Leika Jamal Telephone No. (029) 2049 7379 Fax No. e-mail Address [email protected] (Project Worker Ty Haul) [email protected]
Opening Times Support staff can be contacted at Ty Seren between 10.00am – 6.00pm (Monday – Friday) Disabled Access No If Floating Support, Twice a week Average Frequency of Visits Number of Adults 4 Supported Number of 0 Children Supported Council Wards of Canton Cardiff in which Support is Offered Brief Description of the Ty Haul is a second-stage, move on project for young women in Ty Seren who no longer Scheme require 24-hour supported accommodation but who are not yet ready for totally independent living. Ty Haul is a shared house with 4 bedrooms and shared facilities. Floating support is delivered weekly. Minimum Age of 16 Service Users Maximum Age of 25 Service Users Gender Female Support Criteria Single and homeless with support needs
Support Residents no longer require 24 hour supported accommodation and have achieved a Limitations level of independent-living skills so that their support needs can be met with a floating support service. Referral Complete an application form at Ty Seren. Procedures Waiting List? Yes. A waiting list is held at Ty Seren Service User’s £7.50 per week in addition to rent Contribution
Updated January 2013
Specialist Supported Housing
Agency/Scheme TY SEREN - TAFF HOUSING ASSOCIATION Address of Agency 126 Newport Road, Adamsdown, Cardiff CF24 1DH Contact Names Telephone No. (029) 2049 7379 Fax No. (029) 2049 7379 e-mail Address [email protected] Staffing 24 hour cover Arrangements Total Number of Adult 29 Bed Spaces Children No Accepted? Pets Accepted? No Accommodation Details 8 self-contained bedsits and 21 single rooms, sharing communal facilities. Council Ward in which Adamsdown Situated Disabled Access No Nomination Rights? Brief Description of the Supported accommodation for young women who need help in developing the skills Scheme necessary for independent living. Minimum Age of 16 Service Users Maximum Age of 25 Service Users Gender Women Maximum Length of Up to 2 Years Stay Support Criteria Young, single women in need of housing and support. Support Applicants’ needs are assessed on an individual basis. Limitations Referral Personal application or referral from other agencies, followed by interview with Project Procedures Manager. Waiting List? Yes – varies. Service User’s £11 per week in addition to rent Contribution
Updated January 2013
Access to Health & Social Care
Agency/Scheme CARDIFF ALCOHOL AND DRUG TEAM – COUNSELLING SERVICE Address of Agency House 54, Cardiff Royal Infirmary, Newport Road, Cardiff CF24 0SZ Contact Names Jan Price Telephone No. (029) 2046 8555 Fax No. (029) 2046 8594 e-mail Address Opening Times 09.00 – 17.30 Monday to Thursday. 9.00– 17.00 Friday. (Answer phone between 1-2pm and at all other times.) Disabled Access Yes If Floating Support, Not Applicable Average Frequency of Visits Number of Adults Supported Number of Children Supported Council Wards of All Cardiff Cardiff in which Support is Offered
Brief Description of the A free and confidential counselling service for anyone concerned about their own or Scheme someone else’s drinking or drug use. Counselling can either be on a one-to-one basis or with families. In addition the Counselling Service also provides auricular acupuncture sessions, an intervention which has proved to be effective in reducing craving and withdrawal problems, and regular training to organisations on Motivational Interviewing techniques. Minimum Age of 18 Service Users Maximum Age of No upper limit Service Users Gender Both Support Criteria Clients must be resident in Cardiff and willing to address their alcohol or drug problem and engage in regular counselling sessions. Support Limitations Referral Either self-referral, via GP or other professional or agency, either in writing or over the Procedures telephone. Waiting List? Yes – average wait for an initial appointment is 3 weeks. Service User’s None Contribution
Updated September 2009
Access to Health and Social Care
Agency/Scheme COMMUNITY ADDICTIONS UNIT Address of Agency House 56, Cardiff Royal Infirmary, Newport Road, Cardiff CF24 0SZ Contact Names Telephone No. (029) 2046 1742 Fax No. (029) 2046 1768 e-mail Address Opening Times 09.00-12.30 Monday. 9.00-17.00 Tuesday, Wednesday and Thursday. 9.00-16.30 Friday Disabled Access Yes If Floating Support, Not Applicable Average Frequency of Visits Number of Adults Supported Number of Children Supported Council Wards of All Cardiff Cardiff in which Support is Offered Brief Description of the The Community Addictions Unit provides a multi-disciplinary service to problem drug and Scheme alcohol users over the age of 17. The service can offer medical advice, in-patient and outpatient detox, counselling, advice and support, drop-in needle exchange and therapeutic day programme. Minimum Age of 17 Service Users Maximum Age of No upper limit Service Users Gender Both Support Criteria Support Limitations Referral Referrals can be made by letter or phone. Procedures Waiting List? Yes Service User’s None Contribution
Updated September 2009
Access to Health and Social Care
Agency/Scheme COMMUNITY ALCOHOL AND DRUG TEAM - SOCIAL WORK SERVICE Address of Agency House 54, Cardiff Royal Infirmary, Newport Road, Cardiff CF24 0SZ Contact Names Telephone No. (029) 2046 8568 / 2046 8569 Fax No. (029) 2046 8594 e-mail Address Opening Times 09.00 - 17.00, Monday to Thursday; 09.00 - 16.30, Friday. (Answer phone at all other times.) Disabled Access Yes If Floating Support, For those receiving only social work support, visits usually arranged every 2 to 4 weeks, Average Frequency of but this will obviously depend upon the needs of the client and the availability of the Visits social worker/support worker. Number of Adults Average team caseload of 150 clients. Supported Number of Children Dependent on family size. Supported Council Wards of All Cardiff. Cardiff in which Support is Offered Brief Description of the A statutory team of social workers and support workers delivering a case management Scheme function under the NHS and Community Care Act 1990. Funding for residential rehabilitation or domiciliary support packages of care. In addition the team offer regular Relapse Prevention Group sessions, auricular acupuncture sessions (an intervention which has proved to be effective in reducing craving and withdrawal problems) and a community based counselling service. Minimum Age of 18 Service Users Maximum Age of No upper limit. Service Users Gender Both Support Criteria Clients must be resident in Cardiff and willing to address their drug and/or alcohol problem and engage in arranged packages of care. Support Limitations Referral Either self-referral, via GP, Criminal Justice System or other professional or agency, Procedures either in writing or over the telephone. Waiting List? Yes - average wait for first appointment is 1 week Service User’s £ means tested for Community Care packages Contribution
Updated September 2009
Access to Health and Social Care
Agency/Scheme NURSE PRACTITIONER FOR THE HOMELESS Address of Agency C/o HANR Outreach, 2nd Floor Marland House, Central Square, Cardiff CF10 1PN Contact Names Geraldine Jones Telephone No. 029 2087 1223 Fax No. e-mail Address Opening Times 09.00 - 17.00, Monday, Wednesday to Friday; 14.00 - 22.00, Tuesday; See also clinic timetable below. Otherwise, messages can be left on answer machine, or in an emergency, contact Healthcall on (029) 2078 8600 or A&E. Disabled Access Not Applicable Number of Adults Supported Number of Children Supported Council Wards of All Cardiff in which Support is Offered Brief Description of the Services offered include: Wound care and the removal of clips and sutures; Scheme immunisations and vaccinations; TB screening; pregnancy testing; condom supply; GP allocation and registration. Referrals to other agencies can be arranged, including CPN, Counselling, District Nurse, GP, Community Addictions Team, Dentist, & Chiropodist. Equipment can be ordered, including wheelchairs, bed protectors, incontinence products, commodes, etc. Prescriptions for Paracetamol, laxatives, wound dressings, head/body lice lotion, scabies lotion, and emollients, can be provided. Health Advice. Foot Care.
Minimum Age of Service Users Maximum Age of Service Users Gender Clinic Timetable Mondays: Butetown Health Centre (Dr Saunder's surgery), (09.00 to 12.00), Office-based during the afternoon. Tuesdays: Office-based (12.30 to 16.00) Tesillian House (16.00 to 17.00), Huggard Centre (17.00 19.00). Wednesdays: Tresillian House (9.00 to 11.00), Huggard Centre (11.00 to 12.00), Cardiff Housing Link (12.00 to 12.30), Salvation Army (13.30 to 14.30), office-based (14.30 to 17.00).
Support Limitations Referral None Procedures Waiting List None Service User’s None Contribution
Updated September 2009
Advice/Counselling Services
Agency/Scheme DYN PROJECT Address of Agency Discreet Contact Names Adam Rees Telephone No. The Dyn Wales helpline is 0808 801 0321 029 2022 6622 (office line – for administration use only) Fax No. e-mail Address [email protected] Opening Times Helpline runs Monday and Tuesday 10.00 – 16.00 and Wednesday 10.00 – 13.00. IDVA service (support for high risk victims) is open 9.30 – 16.30 every day. Disabled Access n/a If Floating Support, n/a Average Frequency of Visits Number of Adults n/a Supported Number of n/a Children Supported Council Wards of Helpline is available across Wales and IDVA service is for all of Cardiff Cardiff in which Support is Offered Brief Description of the The Dyn Wales Helpline provides support and safety planning for male victims of Scheme domestic abuse. We can provide a listening ear as well as suggesting local services which may be of help and providing basic safety planning for men being abused. You can contact the helpline on 0808 801 0321 Minimum Age of 16 Service Users Maximum Age of n/a Service Users Gender Men Support Criteria Anyone can access the helpline for support. The IDVA service can only support high risk victims of intimate partner domestic abuse in Cardiff. Support Limitations Referral To refer to the Dyn Project IDVA service please contact the Dyn Project on the office Procedures line. If clients wish to contact themselves, the first point of contact would be the helpline. Waiting List? Service User’s Contribution
Updated September 2009
Advice/Counselling Services
Agency/Scheme INROADS Address of Agency 94 Neville Street, Cardiff CF11 6LS Contact Names Steve Lyons Telephone No. (029) 2040 7407 Fax No. (029) 2040 8900 e-mail Address [email protected] Opening Times 9.30am – 5.00pm Monday - Friday (including needle exchange). Late appointments can be made on request.
Disabled Access No If Floating Support, Not Applicable Average Frequency of Visits Number of Adults Varies Supported Number of Children Varies Supported Council Wards of Cardiff All in which Support is Offered Brief Description of the Inroads provides a confidential service, offering information and advice on: The effects Scheme of prescribed & non-prescribed drugs; Substitute prescribing; Relapse prevention programmes; Legal issues, HIV & Hepatitis, and safer sex; Housing; Diversionary activities; Advice on safer injecting and safe disposal of sharps. All appointments are confidential. Minimum Age of Service No age restrictions Users Maximum Age of Service No age restrictions Users Gender Both Support Criteria Support Limitations Referral Self referral or agency Procedures Waiting List? No
Service User’s No Contribution
Updated January 2013
Advice/Counselling Services
Agency/Scheme PEN YR ENFYS – ADVICE & BRIEF INTERVENTIONS SERVICE. Address of Agency The Fitzhamon Centre, 53b Fitzhamon Embankment, Cardiff CF11 6AN Contact Names Steve Young; Jean Baker. Telephone No. 029 2038 8003 e-mail Address [email protected] Opening Times 11.00am – 6.00pm Monday 10.00am – 6.00pm Tuesday - Friday Disabled Access Portable ramp but limited access within building. If Floating Support, None Average Frequency of Visits Number of Adults Circa 220 individuals annually. Supported Number of Not applicable Children Supported Council Wards of All Cardiff wards Cardiff in which Support is Offered Brief Description of the A service for those adversely affected by alcohol and/or substances, that provides Brief Scheme Interventions and Advice with extended psycho-social interventions when appropriate (that includes counselling, motivational interviewing, relapse prevention longer term general support)), alcohol detoxification (when appropriate). Auricular Acupuncture to reduce stress/anxiety. Minimum Age of 18 years Service Users Maximum Age of No upper age limit Service Users Gender All Support Criteria Clients /service users must not have used alcohol/substances prior to attendance unless they are physically dependent on alcohol and/or substances and are awaiting a detoxification. In such circumstances access will be at the discretion of the Manager Support Support only on the premises. Appointments only. Limitations Referral Via the new, local “Entry into Alcohol & Drug Services” (e-das) tel: 0300 300 7000 for Procedures initial assessment. Waiting List? Variable but usually less than ten days.
Service User’s Donations gratefully received. Contribution
Updated March 2013
Advice/Counselling Services
Agency/Scheme PROBATION ADVICE ACCOMMODATION SERVICE Address of Agency 33-35 Westgate Street, Cardiff CF10 1JE Contact Names Ruth Mayne or Andrea Neal Telephone No. (029) 2078 5025 or (029) 2078 5072
Fax No. (029) 2078 4991 e-mail Address [email protected] or [email protected] Opening Times 09.00 – 17.00 Monday, Wednesday & Friday for appointments
Disabled Access Yes If Floating Support, n/a Average Frequency of Visits Number of Adults Supported Number of Children Supported Council Wards of All Cardiff in which Support is Offered Brief Description of the Provides assistance in obtaining accommodation and advice and support in housing + Scheme benefit issues for prison leavers and those on probation.
Minimum Age of 18 Service Users Maximum Age of No upper limit Service Users Gender Both Support Criteria
Support Limitations Referral Referral must be made by either a probation officer, the prison services or court. Procedures Waiting List? Service User’s None Contribution
Updated January 2013
Advice/Counselling Services
Agency/Scheme THE AMBER PROJECT (CHURCH ARMY) Address of Agency The Quaker Meeting House, 43 Charles Street, Cardiff CF10 2GB Contact Names Caryl Stock Telephone No. (029) 2033 4776: (mobile) 07905 905437 Fax No. e-mail Address [email protected] Opening Times Friday Evening Workshops at ‘Four Winds’- 65-67Clare Road, Grangetown. Individual Counselling at The Quaker Meeting House, Charles Street. Series of Theatre Workshops at 43 The Quaker Meeting House (contact the office for more information). One-to-one support (by appointment) at The Quaker Meeting House, Charles Street. Disabled Access Ground floor access at Four Winds / Quaker Meeting House
If Floating Support, Average Frequency of Visits Number of Adults Supported Number of Children Supported Council Wards of All and surrounding area Cardiff in which Support is Offered Brief Description of the The project works with young people (14-25) who have experience of self-harm. All Scheme young people accessing the project attend an initial interview which is held at The Quaker Meeting House, Charles Street. The project offers both group and individual support; enabling individual packages of support to be tailored to meet the needs of the young people accessing the project. Further information can be found on the web-site: www.amberproject.org.uk
Minimum Age of 14 (Counselling, informal individual support, theatre workshops) Service Users 16 (Friday evening workshops) Maximum Age of 25 Service Users Gender Both Support Criteria Young people aged 14-25 who self-harm or have a history of self-harm. Support Limitations Referral Procedures The project accepts both self-referrals and referrals from other agencies / organisations. Waiting List? Dependent upon area of project accessed.
Service User’s Contribution
Updated January 2013
Advice/Counselling Services
Agency/Scheme TRIANGLE WALES – TELEPHONE HELPLINE Address of Agency Contact Names Tim Entwistle Telephone No. 0808 801 0306 / 02920 453030 Fax No. 029 2045 1797 e-mail Address [email protected] Opening Times Mon – Fri 9.30 – 4.30 Disabled Access N/A If Floating Support, Average Frequency of Visits Number of Adults Supported Number of Children Supported Council Wards of Cardiff All in which Support is Offered Brief Description of the The telephone helpline service is for any person who identifies as lesbian, gay, Scheme bisexual or transgender who is currently experiencing housing crisis. The service will attempt to provide advice, guidance and signposting information in relation to housing. The service also maintains a list of sympathetic landlords in the private rented sector who have approached the scheme. Individuals who would like this information should contact the helpline number. Minimum Age of Service 16 Users Maximum Age of Service N/A Users Gender Both Support Criteria Support Limitations Telephone advice only. The call could generate a referral to the mentoring service or the floating support service if it was felt appropriate. Referral To contact the helpline number on 0808 801 0306 Procedures Waiting List? None
Service User’s None Contribution
Updated September 2009
Advice/Counselling Services
Agency/Scheme TURNING POINT: AIG/ETE Address of Agency Wales Probation, 33-35 Westgate Street, Cardiff CF10 1JE Contact Names Neil Burridge Telephone No. 07793 770163
Fax No. e-mail Address [email protected]
Opening Times 9.00am – 5.00pm Monday – Thursday 9.00am – 4.30pm Friday Disabled Access Yes If Floating Support, n/a Average Frequency of Visits Number of Adults Varies Supported Number of N/A Children Supported Council Wards of All Cardiff in which Support is Offered Brief Description of the Provides Information, Advice & Guidance (AIG) on Employment, Training and Education Scheme (ETE) opportunities as well as advice and guidance on benefits, housing and debts.
Minimum Age of 18 Service Users Maximum Age of No upper limit Service Users Gender Both Support Criteria Clients must be on probation.
Support N/A Limitations Referral Referral must be made either by a probation officer, the prison services or court. Procedures Waiting List? Service User’s None Contribution
Updated January 2013
Drop in Centres/Day Centres
Agency/Scheme PEN YR ENFYS —THE FITZHAMON CENTRE - DROP IN Address of Agency 53b Fitzhamon Embankment, Riverside, Cardiff CF11 6AN Contact Names Kathy Belle, Rob Petrie, Jean Baker Telephone No. (029) 2038 8003 Fax No. (029) 2022 6660 e-mail Address [email protected] Opening Times Monday: 11.00am – 5.00pm Tuesday - Friday: 10.00am – 5.00pm Disabled Access Ramp for wheelchairs If Floating Support, Not Applicable Average Frequency of Visits Number of Adults Approximately 275 individuals annually. Supported Number of N/A Children Supported Council Wards of All wards Cardiff in which Support is Offered Brief Description of the An alcohol free/drug free drop-in centre providing basic advice and information Scheme concerning alcohol & substance use. General support, peer group support and organised activities offered. Snack bar open daily. Minimum Age of 18 Service Users Maximum Age of No upper limit Service Users Gender Male and female Support Criteria Visitors/clients must not have consumed alcohol or used drugs or substances prior to accessing the service Crisis intervention with intoxicated individuals is at the manager’s discretion. Support Support is generally in-house. Limitations Referral No referral process Procedures Waiting List? None Service User’s None Contribution
Updated March 2013
Drop in Centres/Day Centres
Agency/Scheme GRASSROOTS (CARDIFF) LTD Address of Agency 58 Charles Street, Cardiff CF10 2GG Contact Names Dan Wilson, Paul Marsh, Shelagh Anderson Telephone No. (029) 2023 1700 Fax No. (029) 2038 7143 e-mail Address [email protected]; [email protected]; [email protected] Web Address www.grassrootscardiff.com Opening Times 10.00am – 5.30pm Monday to Friday Disabled Access No If Floating Support, Not Applicable Average Frequency of Visits Number of Adults 200 service users seen every week Supported Number of Children Supported Council Wards of All Cardiff in which Support is Offered Brief Description of the Grassroots offers a wide range of services to young people aged 16 to 25 in the city centre, Scheme although those who use Grassroots are drawn from across the city and beyond. Grassroots endeavours to instil optimism, promote self-awareness and self-worth in young people who often see themselves in a negative light. Training and experience in a relaxed and friendly atmosphere is available in the areas of music, video, computers, graphics and various other events and activities. These can lead to qualifications or a progression to other more advanced facilities. Grassroots has a music studio, video suite, computer & graphics area and a coffee bar. Advice & Information area. Minimum Age of 16 Service Users Maximum Age of 25 Service Users Gender Both Support Criteria Support Limitations Referral Self-referral and via other agencies, schools etc. Procedures Waiting List? No Service User’s Only pay low cost for music studio. All courses and advice free. Contribution
Updated December 2012
Drop in Centres/Day Centres
Agency/Scheme HUGGARD DAY CENTRE Address of Agency Huggard Buildings, Hansen Street, Butetown Cardiff CF10 5DW Contact Names Telephone No. (029) 2064 2000 Fax No. (029) 2034 9981 or (029) 2023 0283 e-mail Address [email protected] Opening Times 8.30am — 7.30pm daily Disabled Access Yes If Floating Support, N/A Average Frequency of Visits Number of Adults Supported Number of Children Supported Council Wards of Butetown Cardiff in which Support is Offered Brief Description of the Day centre for the homeless providing washing and showering facilities, laundry and Scheme drying rooms and a free clothing store. A free meal of soup and bread and sandwich (subject to availability) for those without money and simple cooked meals at cost price for those who can pay. Communal television and lounge area. Staff are on hand to provide encouragement, support and welfare rights, resettlement and housing advice and substance misuse. CPN, Community Nurse, Social Work.
Minimum Age of 16 Service Users Maximum Age of No upper limit Service Users Gender Mixed Support Criteria Support Limitations Referral Procedures Waiting List? Service User’s Free to attend day centre, minimum meal cost may apply Contribution
Updated January 2013
Training and Employment
Agency/Scheme BIG ISSUE CYMRU Address of Agency 55 Charles Street, Cardiff CF10 2DG Contact Names Telephone No. (029) 2033 7792 Fax No. (029) 2025 5673 e-mail Address [email protected] Opening Times The distribution office is open 09.00 to 16.00, Monday to Saturday. Disabled Access No If Floating Support, Subject to seasonal and other fluctuations, there are currently 16 pitches in Cardiff City Average centre and 13 pitches in Cardiff suburbs. Frequency of Visits Number of Adults Supported Number of Not Applicable Children Supported Council Wards of Central Cardiff and beyond Cardiff in which Support is Offered Brief Description of the The Big Issue Cymru gives homeless people and those in the process of resettlement Scheme the opportunity to earn a regular legitimate income and escape the poverty trap imposed by their situation. By producing a weekly magazine for vendors to sell on the streets, we provide advice, information and support to vendors. Help is available with referrals to emergency and supported accommodation providers, and we can also refer people to more specialist agencies dealing with drug and alcohol issues. IT facilities with Internet access are also available to vendors.
Minimum Age of 16 Service Users Maximum Age of No upper limit Service Users Gender Both Support Criteria Support Limitations Referral Not Applicable Procedures Waiting List? Service User’s Vendors pay 50% of the cover price for each copy of the Big Issue Contribution
Updated September 2009
Training and Employment
Agency/Scheme BUSINESS IN THE COMMUNITY Address of Agency Riverside House, 2nd Floor, 31 Cathedral Road, Cardiff, CF11 9HB Contact Names Simon Harris Telephone No. (029) 2078 0050 Fax No. (029) 2023 5116 e-mail Address & [email protected] Web Address www.bitc.org.uk/wales Opening Times Monday to Friday 9.00am – 5pm Disabled Access If Floating Support, N/A Average Frequency of Visits Number of Adults Supported Number of N/A Children Supported Council Wards of All Cardiff in which Support is Offered Brief Description of the Business in the Community is a unique movement in the UK of over 850 member Scheme Companies. Its purpose is to inspire, engage, support and challenge business in continually improving its impact in the community, environment, marketplace and workplace. Minimum Age of Service Users Maximum Age of Service Users Gender Both Support Criteria Support Limitations Referral Procedures Waiting List? Service User’s Contribution Updated February 2013
Agency/Scheme HUGGARD LOW SUPPORT HOUSING Address of Agency Huggard Buildings, Hansen Street, Butetown, Cardiff CF10 5DW Contact Names Mike Kirby, Darryn Thomas, Maureen Lloyd Telephone No. 029 20642008 Fax No. 029 20642025 e-mail Address [email protected] Opening Times 24 Hours Disabled Access Yes If Floating Support, Twice weekly Average Frequency of Visits Number of Adults 15 Supported Number of 0 Children Supported Council Wards of Heath, Canton, Roath Cardiff in which Support is Offered Brief Description of the The Project offers tenants with low need support with accommodation, plus help in Scheme returning back to work or education. Minimum Age of 16+ Service Users Maximum Age of Service Users Gender Mixed Support Criteria Low to nil Support Limitations Referral Procedures Waiting List? No Service User’s £11.00 per week Contribution
Training and Employment
Updated January 2013
Training and Employment
Agency/Scheme PEN YR ENFYS – TRAINING AND VOLUNTEERING Address of Agency 16 Llandaff Road, Canton, Cardiff Contact Names Barrie Hull Telephone No. 029 20388722 Fax No. e-mail Address [email protected] Opening Times 0830 - 1600 Disabled Access No If Floating Support, N/A Average Frequency of Visits Number of Adults N/A Supported Number of N/A Children Supported Council Wards of N/A Cardiff in which Support is Offered Brief Description of the 1. Training for staff and other organisations in Drug & Alcohol Awareness. Scheme 2. Training and support for Volunteers within Pen Yr Enfys Minimum Age of N/A Service Users Maximum Age of N/A Service Users Gender Both Support Criteria N/A Support N/A Limitations Referral N/A Procedures Waiting List? N/A
Service User’s N/A Contribution
Updated September 2009
Tenancy/Floating Support Agency/Scheme ATEGI Address of Agency Head Office, Smith House, Cardiff Road, Rhydyfelin, CF37 5HP Contact Names Telephone No. (01443) 484 400 Fax No. (01443) 484 411 e-mail Address [email protected] Staffing The office is open 9.00am to 5.00pm Monday to Thursday and 9.00am – 4.30pm Friday. Arrangements Staff are on call for service users at all other times. Total Number of Adult Bed Spaces Children Accepted? Pets Accepted? Accommodation Details In addition to supporting people in their own properties, Ategi currently offers support at a number of housing-association sponsored properties (flats and shared houses).
Council Ward in which Cardiff-wide Situated Disabled Access Nomination Rights? Brief Description of the Ategi is a charitable organisation, offering a high quality, flexible, and reliable support Scheme service, primarily but not exclusively for people with learning disabilities. Those with physical and/or mental health issues are also catered for. An adult placement/shared lives (supported lodgings) service is also available for all vulnerable adults.
Minimum Age of Adult at present Service Users Maximum Age of Service Users Gender Maximum Length of Stay Support Criteria Support None – support is tailored to the needs of the individual. Limitations Referral Usually via social work elements of Cardiff County Council’s Adult Services. Procedures Waiting List? No Service User’s Varies, depending on circumstances. Contribution
Updated January 2013
Tenancy/Floating Support
Agency/Scheme CARDIFF COUNTY COUNCIL – TENANT SUPPORT TEAM Address of Agency Willcox House, Cardiff CF11 0BA Contact Names Patricia Hollow Telephone No. (029) 2053 7343 Fax No. (029) 2053 7386 e-mail Address [email protected] Opening Times 9.00am to 5.00pm Monday to Thursday, 9.00pm to 4.30pm Friday. Office is not open to the public. Disabled Access No If Floating Support, The Tenant Support Team co-ordinate referrals for floating support to the Tenant Average Frequency of Support Scheme. Visits Number of Adults Variable Supported Number of Variable Children Supported Council Wards of All Cardiff in which Support is Offered Brief Description of the The Tenant Support Team exists to offer initial basic advice/support or engage support Scheme via the Tenant Support Scheme to vulnerable people who may otherwise have difficulty maintaining their tenancy. Minimum Age of 16 Service Users Maximum Age of No Upper age limit Service Users Gender ALL Support Criteria Council tenants, those in temporary accommodation, owner-occupiers or in privately rented properties. Support Housing related support, under SPRG conditions. Limitations Referral Referrals are accepted from statutory or voluntary organisations. Procedures Waiting List? Currently running a short waiting list. Service User’s £ Nil Contribution
Updated January 2013
Tenancy/Floating Support
Agency/Scheme DRIVE Address of Agency Unit 8, Cefn Coed, Parc Nantgarw, Nantgarw CF15 7QQ Contact Names Barry Gallagher Telephone No. 01443 845260 Fax No. 01443 845287 e-mail Address [email protected] Staffing 24hour cover with waking night staff Arrangements Total Number of Adult 9 Bed Spaces Children No Accepted? Pets Accepted? Accommodation Details Drive offers support at housing association-sponsored shared houses. Council Ward in which Llanishen, Pentwyn Situated Disabled Access Yes Nomination Rights? Brief Description of the Drive is a charitable organisation providing a range of accommodation services for Scheme people with learning disabilities to enable individuals to lead full and valued lives.
Minimum Age of 18 Service Users Maximum Age of N/A Service Users Gender Both Maximum Length of Stay Support Criteria Currently all applicants need to undertake a Community Care Assessment. Support None – support is tailored to the needs of the individual. Limitations Referral Usually via social work elements of Cardiff County Council’s Adult Services. Procedures Waiting List?
Service User’s Contribution
Updated September 2009
Tenancy/Floating Support
Agency/Scheme Ffynnon Project – Gwalia Care and Support Address of Agency 4 Dock Chambers, Bute Street, Cardiff, CF10 5AG Contact Names Jess Bertini Becky Webbe Ricky Reed Rebecca Pyrah Telephone No. (029) 2045 3030 Fax No. (029) 2045 1797 e-mail Address Opening Times 9.00 – 17.00 Disabled Access Yes If Floating Support, Floating support –weekly visits Average Frequency of Visits Number of Adults 22 Supported Number of Family units support Children Supported Council Wards of Cardiff in which Support is Offered Brief Description of the Providing support to individuals who have substance misuse/ alcohol issues. Scheme Minimum Age of 18 Service Users Maximum Age of No age limit Service Users Gender Male/ Female Support Criteria Substance misuse/ alcohol problems Support Tenancy, health, money, hobbies, legal, work etc Limitations Referral From self refer to agency-forms are available Procedures Waiting List? Usually 4 weeks to wait.
Service User’s Contribution
Updated September 2009
Tenancy/Floating Support
Agency/Scheme INNOVATE TRUST Address of Agency 433 Cowbridge Road East, Canton, Cardiff CF5 1JH Contact Names Lesley Mayes, Services Manager Telephone No. (029) 2038 2151 Fax No. (029) 2039 1950 e-mail Address [email protected] Staffing The office is open 9.00am to 5.00pm Monday to Thursday, 9.00am – 4.00pm Friday. Arrangements Staff are on call for service users at all other times. Total Number of Adult Bed Spaces Children Accepted? Pets Accepted? Accommodation Details In addition to supporting people in their own homes, Innovate Trust currently offer support at a number of housing association-sponsored properties (flats and shared houses). Council Ward in which Cardiff-wide Situated Disabled Access Nomination Rights? Brief Description of the Innovate Trust offer a high quality, flexible and reliable tenancy support service, primarily Scheme but not exclusively for people with learning disabilities. Those with physical and/or mental health issues are also catered for. Minimum Age of None Service Users Maximum Age of None Service Users Gender Both Maximum Length of Stay Support Criteria Applicants who at risk of losing their tenancies.
Support None – support is tailored to the needs of the individual. Limitations Referral Via Cardiff County Council Tenant support team and the Housing Advice Unit Procedures
Waiting List? No
Service User’s Contribution
Updated January 2013
Tenancy/Floating Support
Agency/Scheme LGBT Address of Agency 48 – 50 Richmond Road, Roath, Cardiff CF24 3AT Contact Names Katie Fyfe Telephone No. (029) 2044 0110 Mobile: 07773 388 224 Fax No. e-mail Address [email protected] Opening Times Monday – Friday 9.00am – 5.00pm Disabled Access One – two visits per week If Floating Support, 5 Average Frequency of Visits Number of Adults 0 Supported Number of Children All Supported Council Wards of All Cardiff in which Support is Offered Brief Description of the N/A Scheme Minimum Age of Floating support for young people aged 16-21 who identify as lesbian, gay or bisexual. Service Users The scheme will either assist young people in finding accommodation or will support them to maintain their current accommodation. The project will also provide mentoring support if required through the use of trained volunteers. Maximum Age of 16 Service Users Gender 21 Support Criteria Both Support Aged 16-21, identify as lesbian, gay or bisexual, living in or moving to Cardiff, in need of Limitations support to find or maintain independent accommodation Referral Support needs will be assessed on an individual basis – no exclusions currently apply, Procedures but a decision not to support someone may be made for someone who’s support needs are too high for the project to manage. Waiting List? Contact the Triangle Project co-ordinator to complete a referral and application form. Service User’s Periodically the project will have a short waiting list, but this is not always the case. Contribution Those on the waiting list will be assessed and contact made on a regular basis.
Updated December 2012
Tenancy/Floating Support
Agency/Scheme mirus Address of Agency Library Court, Fairoak Road, Cathays, Cardiff CF24 4PX Or Unit 5, Cleeve House, Lambourne Crescent, Llanishen, Cardiff CF4 5GJ Contact Names Mandy Evans Telephone No. (029) 2023 6216 Fax No. (029) 2075 9966 e-mail Address [email protected] Staffing As required at each scheme. Arrangements Total Number of Adult 121 – Local Authority hold nomination rights Bed Spaces Children Yes – we provide support to children in their own homes. Accepted? Pets Accepted? Not Applicable. Accommodation Details In addition to supporting people in their own properties, mirus currently offer support at a number of housing association-sponsored properties (flats and shared houses). Council Ward in which Cardiff-wide. Situated Disabled Access Not Applicable. Nomination Rights? Not Applicable. Brief Description of the mirus is a non-profit making organisation aimed at empowering people with learning Scheme disabilities to lead valued lives as participating members of local communities and enjoy full citizen’s rights. Minimum Age of None. Service Users Maximum Age of None. Service Users Gender Both.
Maximum Length of No maximum length of stay. Stay Support Criteria Floating Support, Learning Disability, Mental Health, Physical Disability, Autism, Children, Dementia. Support None – support is tailored to the needs of the individual. Limitations Referral Via social work elements of Cardiff County Council’s Adult & Children Services, Procedures Supporting People Team, Health Authority, Direct Funding. Waiting List? No
Service User’s No Contribution
Updated January 2013