Welcome! San Antonio Meet-up with the National Tour Association Aug. 3, 2017 First things first…
Who is NTA? The National Tour Association is the leading business association for professionals serving customers traveling to, from and with North America.
Our members: Our events: • Destinations • Travel Exchange • Tour suppliers • Contact • Tour operators • Destination Capitol Hill • Travel agents Today we’ll cover…
• Benefits of domestic tours to the San Antonio area • Tour operator profiles • Travel market trends • How to reach a tour operator • Tips from tour operators Benefits of tours to San Antonio
1. Booking business in advance 2. Loyal to destinations and suppliers 3. Expands San Antonio, south-central Texas exposure
Cr San Antonio CVB Cr Corey Leopold-Flickr Annual sales
$10.5 billion Customers
14,892,840 Age of clients served
100% 80% 76% 80% 70% 60% 58% 55% 48% 40% 29% 21% 19% 20% 17% 5% 9% 0% 18 or 19-24 25-35 36-50 51-64 65+ younger Package Percent of Business Tours offered
100% 77% 80% 71% 60% 45% 41% 45% 40% 20% 15% 0% Group (Scheduled) Group (Customized) FIT Package Percent of Business To, from and within North America
Into North America 35%
From North America 44% Within Own Country 11% Member types
Tour operators Travel planners
Destinations Associates
Tour suppliers Members by location Travel Exchange attendees by location Company
Receptive services Commissionable packages 62% 66% Top markets, packages offered
Student Family 63% 60% Top markets, packages offered
Luxury Performance 54% 54%
Cruises 54% Top markets, packages offered
Top markets, packages offered
Growing product markets
Ecotours Cruises Culinary Voluntourism Sports 13% 11% 10% 10% 10% Tour operator business trends
1. Smaller groups 2. FIT or independent travel 3. Demand for higher quality products/services/amenities 4. Unique/special experiences 5. Adapting and incorporating technology
NTA operators packaging Texas now
Cr Tony Kent-Flickr
145 NTA tour operators either currently package or intend to book travel to Texas in 2017.
NTA operators packaging Texas
4 Seasons Tours and Travel American Tours & Travel Inc. 4 Seasons Vacations Inc. American Trails West/Rein Teen Tours AAA East Central AmericanTours International LLC AAA Signatours Anderson VacationsAppleseed AAA Sojourns Expeditions ACC American China Connection Atgene Science International Adventure Caravans Inc. Atlantic Tours Ltd. Adventure Student Travel/Exploring Awesome Adventures/Unique America Inc. Destinations All Aboard America! Barkley Travel Service Inc. Allied Tour, Inc. Bilbrey Tours Inc. America by Rail Inc. Bob Rogers Travel American Christian Tours Inc.
NTA operators packaging Texas
Brilliant Edventures CTN Travels Caravan Tours Inc. Dan Dipert Tours Care Free Travel Delectable Destinations LLC Caren's Charters Inc. Eastern TravelEducational Tours and Carousel Student Tours Inc. Travel Corporation Century Travel International Inc Educational Travel Consultants China Silk Tours Ed-Ventures, Inc. Collette Egyptian Educational Travel (EET) Contiki U.S. Holdings Inc. EPN Travel Services Country Heritage Tours Inc. Exclusively Malta Ltd. Creative Tours Florida Explorer Tours Cruises and Tours Worldwide Falcon's Crest Festive Holidays
NTA operators packaging Texas
First Class Tours Inc. Good News Travels Inc. Francis Custom Tours Inc. Good Times Travel Inc. Friendly Excursions Inc. Great Canadian Holidays Inc. Friendship Tours Great Day Tours & Charter Bus Service Gadabout Tours, Inc. Group Travel Consultants Inc. Gerber Tours Inc. Gunther Charters Inc. Getaway Tours Inc. Happy Vacations Inc (NY) Globus Family of Brands, Globus, Hawthorne Tours Cosmos, Monograms & Avalon Hemisphere Educational Travel Division Go West Tours of Hemisphere Travel Go With Jo Inc. Holiday Vacations Golden Travel Peers Islands in the Sun Cruises & Tours Inc. Good News Travels Jaffa Travel & Receptive Services
NTA operators packaging Texas
Jean Faust Tours LLC Mayflower Tours Inc. Kincaid Coach Lines Inc. MET Tours Knoxville Tours Inc. Moostash Joe Tours L&Z International Group Inc. Mountain Outin Tours Inc. Lamers Tour & Travel Music Travel Consultants Landmark Tour and Travel Nova Tours & Travel Landmark Tours Inc. OK Tours Legendary Journeys Omanson Tour & Travel Inc. Leisure West Tours and Cruises OmniTours - a division of Ridgebrook Little Rock Tours Travel Ltd. Mag Vacations International Operation Europe Main Street Experiences OregonWest Excursions Making Memories Tours Pacific Resources Development Inc.
NTA operators packaging Texas
Philadelphians Group Tours Inc Significant Living Travel Pilgrim Tours & Travel Inc. Silver Wheels Travel Tours Premier World Discovery Southwest Adventure Tours LLC Presley Tours Southwest Tours Professional Music Tours Inc. Sports Travel and Tours Prudent Tours Sports Traveler LLC R & J Tours Inc. Star Destinations Inc. Rockport Tours Inc. Suburban Tours Royal Tours and Travel LLC Sun Tours Ltd. Rustad Tours Inc. Suncoast Tours, Inc./Lambert Travel Seniortours Inc. Sunshine Travel Co. Shockey Tours Inc. Sweet Magnolia Tours Short Hills Tours
NTA operators packaging Texas
Taylor Tours Vandalia Bus Lines, Inc Teamamerica, Inc. Voyages FQCC Tempest Tours, Inc. Wells Gray Tours, Ltd. Terra Nova Turismo Western Leisure, Inc. There and Back Again Adventures WestWorld Tours Tourcrafters Inc. White Star Tours, Inc. Touriffic Travel, Inc. Witte Travel & Tours TRIPS Women Traveling Together Trips Unlimited, Inc. WorldStrides Trolley Tours, Inc. Yankee Holidays/Amtrak Vacations Twin Travel Concepts US China Connection, Inc. Valley Tours Inc.
Online member profiles: 24/7 Online member profiles: 24/7 Online member profiles: 24/7 Member profiles: Face to face NTA Government Relations March 21-22, 2018 Washington, D.C. Upcoming NTA events Travel Exchange
TREX attendees TREX attendees at another trade show
NTA operators NTA DMOs NTA suppliers 80% 49% 59% …can only be found at NTA Travel Exchange. Benefits of NTA publications Travel Market Guides
• Adventure • China inbound • Faith-based • Luxury • Arts, Culture and Entertainment • Family • Hispanic • Cruises & Boating • Student & Youth • Agritourism • Culinary • Sports
Certified Tour Professional
1. Leadership, Management and Administration 2. Marketing and Sales 3. Financial Management thetravelinstitute.com/product/ctp
China Inbound Program NTA & our 200+ China Inbound Program operators
1. Promotion
2. Education
3. Networking Translation services Faith Travel Association FTA is the premier association connecting faith- based professionals, destinations and organizations worldwide.
Faith-based tourism market Whether traveling in a group or as faith-minded friends, these all are potential faith-based travelers.
• 2.2 billion Christians (32% of the world’s population) • 1.6 billion Muslims (23%) • 1 billion Hindus (15%) • 500 million Buddhists (7%) • 400 million people (6%) practicing various folk or traditional religions, which include African traditional religions, Chinese folk, American Indian and Australian aboriginal. (Washington Times 2012)
Faith-based tourism market
Trip types include:
• Historical studies, pilgrimages • Humanitarian/service trips • Leisure tours, group outings • Sports, adventure trips • Conferences, events • Retreats • Cruises
Faith-based tourism market
• Pilgrimage tourism is worth up to $8 billion a year globally. (S. Vijayanand)
• 300+ million people of faith visit the world’s key religious sites annually. (World Tourism Organization)
• In the U.S., the annual income of all church members = $42 trillion with an estimated $7 trillion just from evangelical Christians. (thetravelingteam.org)
• 3.3 million people visited Israel in 2014 with 623,000 of them being American tourists. (Israel Ministry of Foreign Affairs)
Hispanic travel
• On average, Hispanics went on more than four vacations during the past two years—higher than the non-Hispanic average • Hispanics take a larger percentage of shorter vacations/getaways • Hispanics are twice as likely as non-Hispanics to vacation outside of the United States • 5 percent more Hispanics travel to the Caribbean than non-Hispanics (Think Now Research)
Hispanic travel Top 3 reasons Hispanics vacation • Rest and relaxation • To enjoy new experiences • To spend time with family
How to serve the tour operator • How can suppliers become a part of an tour operator’s package?
• What do you need from attractions?
• As a DMO, how do we know if we’re being helpful or not?
• I have a limited budget for advertising. How important is it for me to come to a conference and meet you in person?
How to serve the tour operator
• What can DMOs provide that’s most helpful?
• What about attrition and cancellation policies?
• How much weight do you give to an NTA member?
• How do suppliers maximize our seven-minute appointments at Travel Exchange with operators?
NTA members in Texas
Adventure Caravans Inc. Carlson Rezidor Hotel Group Amarillo Convention & Visitors Council Chase Arlington Convention & Visitors Bureau ChinaPlus Tours Around and About Tours Inc. Corpus Christi Convention & Visitors Around and About Tours Inc. Bureau Awesome Adventures/Unique Cracker Barrel Old Country Store Inc. Destinations Dallas Convention & Visitors Bureau BASE Entertainment Dan Dipert Tours Bilbrey Tours Inc. Dan Dipert Tours BookMyGroup Denton Convention & Visitors Bureau Bubba Gump Shrimp Co. Drury Hotels Busch Gardens Williamsburg/ Water El Paso Convention & Visitors Bureau Country USA First Class Tours Inc.
NTA members in Texas
Forever Resorts Hotel Equities Fort Worth Convention & Visitors Houston First Corporation Bureau Houston Museum of Natural Science Fredericksburg Convention & Visitors Jimmy Buffett's Margaritaville San Bureau Antonio Go Ape Joshua Expeditions Go With Jo Inc. Kerrville Convention & Visitors Bureau Golden Corral - National La Quinta Inns & Suites Hampton Inn & Suites Missouri City Laredo Convention & Visitors Bureau Hard Rock International Macy's Inc. Hilton Majestic Vacations Holiday Inn Northwest SeaWorld Mask Club Inc. Holiday Inn Riverwalk Medieval Times Entertainment Inc.
NTA members in Texas
Mexico's Copper Canyon Tours Premier Transportation Services LLC Chihuahua al Pacifico Tours Red Lion Hotels Mimi's Reunion Tower Motivation Global Image LP Rockport Tours Inc. Odessa Convention & Visitors Bureau San Angelo Convention & Visitors Office of the Governor-Texas Tourism Bureau OK Tours Sarah Qey Travel Inc. Panhandle-Plains Historical Museum School Tours of America LLC Pillar Hotels & Resorts Shilo Inns Suites Hotels Pizza Inn Shoney's Port Aransas Mustang Island Chamber Simon: Malls/Premium Outlets/The of Commerce & Tourism Bureau Mills Port Arthur CVB Six Flags Fiesta Texas
NTA members in Texas
Tempest Tours Inc. VisitMidland Texas State Railroad Wyndham Hotel Group USA The German American Connection The German American Connection The Outlet Shoppes/Horizon Group Properties TourConnect Trips 2 Italy LLC Visit Lubbock, the Convention & Visitors Bureau Visit Plano Visit San Antonio Visit Tyler NTA Corporate Partners
Together. We go further. Special offer for Meet-up participants
Join NTA with FTA add-on and get a discount on your membership dues!