retail CASE STUDIES CORPORATE RESPONSIBILITY REPORT 2010 CONTENTS

WE THANK OUR STAFF, SUPPLIERS, OCCUPIERS AND LOCAL PEOPLE FOR WORKING WITH US TO DELIVER VALUE, SAVE NATURAL RESOURCES AND MAKE A POSITIVE DIFFERENCE.

Charles Maudsley Head of Retail

TOGETHER WE ARE ACHIEVING MORE

This booklet features a collection of property management and corporate responsibility case studies from across our managed retail portfolio. All initiatives took place from 1 April 2009 to 31 March 2010, unless otherwise stated.

Our 26 million sq ft of retail space includes 93 retail warehouse properties, 102 superstores and 10 shopping centres, as at 31 March 2010. Our portfolio is made up of both wholly-owned assets and properties we hold through our interest in funds and joint ventures. In this booklet we focus on a selection of the retail parks and shopping centres we manage directly.

Find out more about what’s been happening at: – Birstall Shopping Park – Broughton Shopping Park – Eastgate Shopping Centre – Fort Kinnaird Shopping Park – Glasgow Fort Shopping Park – Meadowhall Shopping Centre – Nassica Retail and Leisure Centre – Parkgate Shopping – Puerto Venecia Retail Park – St Stephen’s Shopping Centre – Teesside Shopping Park – The Source at Meadowhall

britishland.com/crreport2010 Birstall Shopping Park 01

Birstall Shopping Park, Leeds

Birstall is situated near Leeds and has been in the British Land portfolio since 1999. The Park is home to 6% 14 shops, attracting 3.5 million visitors a year and less energy use bringing 800 jobs to the area at peak times. The team at Birstall reduced energy use by 6%, saving 8,700 kWh of energy and an Footfall went up by 7% this year, outperforming the national estimated £800 for retailers, as well as cutting carbon average. It is managed by an on-site team, with Savills acting as emissions by five tonnes. managing agents. Birstall Shopping Park 02

Birstall Shopping Park

Investing in the next generation Local students from Mirfield Free Grammar and Sixth Form donned hard hats to see behind the scenes at the fit- out of the new M&S Simply Food store at Birstall.

This was a unique opportunity for students much work goes into making a shop, knowledge in a real-life context and meet to see an area of retail that would normally something that as a customer you don’t employers, allowing them to see at first be behind closed doors. One of the students often think about. Thank you to Denis, M&S hand the skills used in business. In July has even decided to pursue a career in shop and Wates for making this insight possible.” 2010, the Birstall team will be presenting a fitting. The new M&S Simply Food store student with the Business and Enterprise officially opened in July 2009. The team at Birstall has also provided Award at the school’s annual prize the school with input into projects across ceremony. “The project has had a big the curriculum, helping to develop lesson materials and case study content for a “Students really enjoy and impact on my knowledge and large number of students, as well as understanding as we are able visiting the school and allowing students to benefit from the projects, as to find out information we can’t visit behind the scenes at the Park. do the teachers, who learn more about the business get from websites and see how Mamas & Papas has also supported a the retail sector really works. It business studies assignment in which world and are able to develop students researched recruitment and ideas to enhance teaching also allows us to talk to a wider selection methodologies and designed an range of people.” interview process for potential employees and learning.” at Mamas & Papas. Lorraine Barker Student feedback Principal at Mirfield Free Grammar This link between the Park and the school and Sixth Form Head of Business Studies, Allison Simpson, helps to give students an insight into commented: “We were amazed at how the world of work, develop their subject

! Retail and business studies students welcomed the opportunity to The store opening in July was well attended. see behind the scenes in a new store fit-out.

britishland.com/crreport2010 Birstall Shopping Park 03

Birstall Shopping Park

Police community day In September, the Park hosted an event to give local people a chance to speak with local police officers.

“The day proved to be a great success for us; it was really satisfying for my team to be able to spend time with the public, offering advice and reassurance where needed, as well as information about the different roles present on the day. We received some really positive comments from people, who were happy to have a chat with us all, gaining an insight into the varied types of work we all undertake.”

Gary Calvert Acting Police Sergeant

Competition winner Birstall helps to Local shopper, Margaret fund a guide dog Gierula, picked up prizes The team at Birstall from retailers at Birstall. helped their colleagues

The competition, to celebrate the opening at Parkgate Shopping in of the new M&S Simply Food store, gave Rotherham to fund a shoppers the chance to win £140 of prizes guide dog for the blind. donated by Boots, Gap, HMV and Next. Margaret was presented with her prizes by Boots Chief Executive, Andy Hornby, Thanks to the efforts and generosity of and Director of Sales, Simon Roberts. She staff, retailers and shoppers, they raised commented: “I am really pleased with my £2,250. This will help to transform the life prize; I haven’t won anything for years.” of somebody affected by the loss of their sight, by providing them with a trained canine companion. The Birstall and Parkgate teams worked together to fund a guide dog.

Left: Sameena Majid (Boots), Simon Roberts, Margaret Gierula, Angela Gott (Boots Store Manager), Andy Hornby and Denis Copeland (Regional Centre Manager at Birstall). ! www.birstallshoppingpark.co.uk Broughton Shopping Park 01

Broughton PLATINUM AWARD The team at Broughton Shopping Park, achieved the UK’s first Platinum Service Charge Award following an independent audit Chester by the Property Managers Association. This demonstrates the quality of service charge management and Broughton, near Chester, has been in the British Land communication with retailers. portfolio since 2005. The team has also successfully cut service charge costs for retailers, without affecting the quality of service. Forecast The Park is home to 31 shops, attracting 9.2 million visitors a year and service charge expenditure for bringing 450 jobs to the area at peak times. It is managed by an on-site 2010 is 8% lower than last year, saving retailers an estimated team, with Savills acting as managing agents. £47,700.

britishland.com/crreport2010 Broughton Shopping Park 02

Broughton Shopping Park

Resource efficiency Shoppers and retailers at Broughton recycled six tonnes of waste.

The team also reduced energy use by 3%, saving 6,500kWh of power and three tonnes of carbon. They achieved this largely by replacing lightbulbs with energy efficient alternatives. Water use reduced by an impressive 12%, saving 230,000 litres of water.

All for a good cause Generous shoppers and staff at Broughton raised £5,750 for charity.

With thousands of shoppers visiting the Air Cadets demonstrated their drill routine Park each day, Broughton is a great venue in aid of Children in Need. Other charities for charities and community groups to which used the Park for fundraising raise both funds and awareness. included the British Red Cross, the RNLI and St John’s Ambulance. The Clwyd Army Cadet Force held a fundraising event in aid of the Army British Land also contributed £1,000 to Benevolent Fund which looks after British Crimebeat Clwyd, a local charity which troops injured in combat. The cadets also encourages young people to pursue Regional Centre Manager at Broughton, Colin used the event as an opportunity to show projects within their community to prevent Gilligan, is a Governor at nearby St David’s High would-be recruits what life can be like in crime and anti-social behaviour. School. the Force. In October, the local Hawarden

! In February, five teams from Asda Living and Tesco Father Christmas visited the Park to raise money for Phoenix Children’s Foundation and the Rotary Club. took part in a three-legged race, flipping pancakes Children from Abermorddu Primary School also entertained shoppers with carol singing, collecting as they ran. Tesco was the clear winner. donations for a school trip. Chester Operatic Society also performed on site. Broughton Shopping Park 03

Broughton Shopping Park

Local services The team continues to work with Flintshire County Council to host events promoting local services and raising awareness of important issues.

Some 2,000 visitors attended an “The Foster Care Open Day at Broughton was an information road show during the summer, outstanding success, generating ten enquiries from couples and a further 500 visited the youth outreach bus in November. who wished to become foster carers. Four of these couples hope to complete the Skills to Foster course.” Other events to raise awareness of local services and issues included visits by Blood Colin Gilligan Transfusion Service, encouraging people Regional Centre Manager at Broughton to give blood to help to save a life, and the Foster Care Service, raising the profile of fostering.

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Broughton offers a comprehensive Visitor Information Point, through the Chester Services Partnership. An estimated 2,600 shoppers collected literature on local leisure facilities and tourist attractions, or watched a DVD on the local area.

Fire fighting Children also had the opportunity to play “This was a great opportunity on interactive games in the Fire Service’s In March, fire officers educational bus, whilst parents registered for us to promote fire safety, visited the Park to for a free home fire safety check.A targeting people who are encourage shoppers member of the Service then visited their out shopping with their to take up the offer of property at a convenient time, carrying out a fire safety check and installing smoke youngsters.” a free home fire safety alarms for free. Kevin Roberts check and to teach County Safety Manager youngsters about the dangers of fire.

www.broughtonshoppingpark.com britishland.com/crreport2010 Eastgate Shopping Centre 01

Eastgate Shopping Centre, Basildon

Eastgate in Basildon has been in the British Land British Council of portfolio since 1993. The Centre is home to more than 100 Shopping Centres Achieving Customer shops, including Asda, Debenhams, Ernest Jones, H&M, HMV, Excellence Award 2009. Jane Norman, Monsoon, New Look, Next, Primark, River Island and superdry. Green Apple Award 2009 Purple Apple Merit It attracts almost 15 million visitors a year and brings up to 2,500 Award jobs to the area at peak times. A comprehensive refurbishment of the for Community Relations Centre was completed in 2008, with a new food terrace, as well as 2010, for the second year. more retail units and improved customer facilities. It is managed by our National Green Heroes agent, Munroe K, with the on-site team led by Hans Wustefeld. Award 2009 for Environmental Awareness.

Essex Countywide Business Awards 2010 for Staff Training and Development.

Basildon District Business Awards 2009 for Education and Lifelong Learning.

Young Enterprise Chairman’s Award (East of England) 2009.

Finalist for Business Man of the Year 2009 Hans Wustefeld.

Baby Care Suite of the Year (England) 2009

UK Loo Of The Year Award 2009 Eastgate Shopping Centre 02

Eastgate Shopping Centre

Green Eastgate THE TEAM SENT Zero waste to landfill, with 79% of waste recycled and the remaining 21% incinerated with energy recovery.

This was a further improvement on 68% “The Eastgate team is driven recycling last year, largely thanks to extensive on-site segregation of retailers’ by the need to improve waste, as well as recycling bins on the environmental performance malls. Recycling facilities are also provided in the workplace and is for shoppers in the car parks, with reverse- vending machines for aluminium cans in prepared to raise the bar the malls. Over 800 tonnes of waste were higher still in the future. Last diverted from landfill, equivalent to over £30,000 in landfill taxes.E astgate won year, we successfully improved British Land’s Waste Management Award energy efficiency by reducing 2010. the operating hours of lifts, The team also reduced energy use by 25% escalators and back-of-house compared to last year, saving 1.4 million lights. We also increased our 9% kWh of power and nearly 450 tonnes of recycling rates by working more carbon, as well as cutting costs for retailers savings for retailers by an estimated £65,000. closely with our retail partners.” The team at Eastgate cut forecast service charge costs by 9%, saving Ian Clark retailers £219,000. Deputy Centre Manager at Eastgate

We can fix it When West Basildon Children’s Centre’s plan to hold an event in the town square fell into trouble, just nine days before it was due to be held, Eastgate CAME TO THE RESCUE.

What was initially a major challenge for Eastgate ultimately became a massive success. During the two-day event, over 400 people registered to use the Children’s Centre. Entertainment included costumed characters Bob the Builder, as well as Fifi, Roary the racing car and Big Chris.

Eastgate produced most of the promotional materials as part of its contribution towards an excellent event and a good cause. Eastgate works in partnership with a range of community groups and charities including Action Medical Research, Little Havens Children’s ! Hospice, the Royal British Legion and West Fifi, Roary the racing car and Big Chris entertaining Local artist, Keith Chapman, who gave the world Basildon Children’s Centre, as well as local children at Eastgate. Bob the Builder, was! guest of honour at this well- attended event in aid of the local Children’s Centre. schools and colleges.

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Eastgate Shopping Centre

On your bike Team-Eastgate cycled from London to Paris, raising £54,100 for Action Medical Research, a charity which helps premature and sick babies.

well as donating bikes to schools and to Basildon Council for its bike hire scheme for residents at Gloucester Park. Club Kingswood supported the team with free gym membership and fitness training.

British Land agreed to match the £27,050 raised by the Eastgate team pound for pound, bringing the grand total to £54,100. In January, Fiona Bruce, BBC newscaster and Action Medical Research ambassador, Fiona Bruce accepts the cheque on behalf of ! ! visited British Land’s Head Office inL ondon Action Medical Research from Chris Grigg, to collect the cheque, on behalf of Action British Land’s Chief Executive, and members 15 members of the team at Eastgate each Medical Research. of the Eastgate team. cycled a staggering 343 miles, arriving at the Champs Elysees in Paris exactly 24 hours before the Tour de France. While “I am really proud of the team “On behalf of Action Medical the team was on its four-day mission, 83 here at Eastgate who dedicated Research, I am thrilled to mall and shop staff peddled another 963 a considerable amount of time accept this cheque for an miles on exercise bikes in the Centre, whilst watching the Tour de France live on and effort to this wonderful amount which could help video screens. Eastgate won British Land’s cause. The bike ride itself was change the lives of many Fundraising Award 2010. just spectacular, hill after hill, children across the UK. I would Team-Eastgate began training last year, with people cheering us on all like to congratulate all those collectively losing an impressive 28 stone of the way. Something we will who dedicated their time and weight by cycling over 24 miles a day. Most never forget. Start training now. of the team had never cycled any distance efforts to such a great cause, before, and many had not participated in It’s fun and rewarding!” and thank British Land for sporting events since their schooldays. This Hans Wustefeld matching the amount raised is the third year the Centre has taken part General Manager at Eastgate in the fundraising cycle ride. They already by the cyclists.” have plans to get back on their saddles for Fiona Bruce the 2010 London to Paris bike ride in July. Action Partners President

Hans, 66, was born in Holland, where he says ‘everybody cycles’. He has plans to boost its popularity in Essex, working closely with Basildon and District Council, local schools and the NHS to promote cycling. In recent years, the Centre has bought a pool of bikes for staff to borrow whenever they want. The results are impressive, with more than a third of Eastgate employees now cycling to work. Eastgate has also funded bikes for local police community support officers so they can get around town faster, as Eastgate Shopping Centre 04

Eastgate Shopping Centre

Supporting the Poppy Appeal Generous staff and shoppers at Eastgate donated a record £46,000 to the Poppy Appeal for the Royal British Legion.

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! ! At precisely 11am on the 11th day of the The Eastgate team is now raising funds to “We thank our staff and 11th month, a hushed atmosphere filled take 40 World War Two veterans and their shoppers for helping the local Eastgate, as war veterans and hundreds of carers to Arnhem in Holland in 2010 for shoppers thought of those serving abroad the 65th anniversary of the liberation of the Royal British Legion to raise in conflicts today, remembering those who country. British Land contributed £3,770 to a record £46,000. This is a gave the ultimate sacrifice. help to make this possible. Previous visits tribute to all those who have of remembrance organised by the Eastgate This followed a two-week Poppy Appeal team have included trips to Passchendaele given their lives for freedom, during which members of the Eastgate in Belgium, Arnhem in Holland, the and we thank all of our visitors team joined veterans to sell poppies and National Memorial Arboretum and the raise awareness of the need to help the Imperial War Museum. for making this fantastic Armed Forces and their families – today achievement possible.” and for the rest of their lives. The Appeal was held in partnership with the Basildon Hans Wustefeld and Laindon branch of the Royal British General Manager at Eastgate, who is Patron of Legion, as well as the South Essex the local branches of the Royal British Legion and Normandy Veterans Association. Normandy Veterans Association.

britishland.com/crreport2010 Eastgate Shopping Centre 05

Eastgate Shopping Centre

Get creative Around 300 children participated in Eastgate Eco-Art 2009, developing an interest in creatively protecting their local environment.

Eastgate Eco-Art 2009 was a school-based artist, Dean Smith, was inspired to challenge for pupils to identify and record organise the event after last year’s Essex ecological successes in the communities Summer of Art, which brought together in which they live, and using creativity to similar trails around the county. He added: bring these to the attention of others. The “We have a lot of talent in this district competition was open to local children when it comes to all forms of art, not just aged seven to 15-years old, and was traditional painting. Just look at Keith delivered in partnership with Basildon Chapman, who created Bob the Builder, Council, Basildon Echo and Creative as well as the artists behind the Old Partnerships. Man Stan puppets and Dave Chapple, the Woodsman sculptor. Many people Children photographed their chosen in Basildon will see works of art every environmental achievement, explaining day, inspiring them at places across the it with a short description. In September, district, but may not even realise they the entries were exhibited at Eastgate, have been created by local people.” with the winning entries receiving up to £250 towards school-based environmental In May 2010, another art exhibition will projects. This followed the success of the showcase the talents of some of the Basildon Green Business Forum’s Art young people who have been helped by Challenge hosted at Eastgate in June 2008. Little Havens Children’s Hospice since it opened more than ten years ago. The Pupils and teachers from Beauchamps High School In September, artists, shop owners and paintings will be part of a silent auction, in Wickford, winner of Eco-Art 2009, together with business people met at Eastgate to launch with shoppers able to bid for the works in members of the Basildon Green Business Forum. Basildon’s first-ever art trail. Local visual aid of this good cause.

Helping Haiti Happy staff make for Shoppers and staff at Eastgate donated more happy shoppers than £15,000 to the Haiti Appeal. 33 members of the Eastgate team successfully On 12 January 2010, a devastating By the end of January, the Eastgate appeal earthquake struck Haiti. Thousands of had funded 30 shelterBoxes, providing completed their NVQ Level people were killed and injured. The next 300 Haitians with shelter and emergency 2 in customer service. day, the Eastgate team launched into survival equipment. action, working with Basildon Concord The course was held in the Centre’s Rotary to collect donations from local School of Learning, in conjunction with people. All Eastgate staff generously Basildon and Thurrock College. Eastgate gave their free time to make the appeal a has held Investors in People status since success. 2003, successfully re-accrediting in 2009. The School of Learning also offers a range Within just two weeks, the first of courses to retail staff at Eastgate. ShelterBoxes funded by the Eastgate In July, the Centre received the Basildon appeal arrived at Port au Prince, each District Award for Education and Lifelong box supplying an extended family of up Learning, in recognition of its commitment to ten people with a tent and essential to continuous learning in the workplace. equipment to use while they are displaced In 2010, the team also won an Essex or homeless. Countywide Business Award for Staff Training and Development. www.eastgateshoppingcentre.com Fort Kinnaird Shopping Park 01

Fort Kinnaird Shopping Park, Edinburgh

Fort Kinnaird IS SITUATED near Edinburgh AND has been in the British Land portfolio since 2005. 2% more visitors Footfall increased by 2% The Park is home to 48 shops, attracting 12 million visitors a this year, outperforming the national trend. year and bringing up to 2,300 jobs to the area at peak times. The Park is managed by Montagu Evans, with an on-site team led by Liam Smith.

britishland.com/crreport2010 Fort Kinnaird Shopping Park 02

Fort Kinnaird Shopping Park

Service charge savings at Fort Kinnaird The team at Fort Kinnaird successfully saved retailers £40,000 on forecast service charges this year.

They achieved 5% savings, without process of trial and error, but one that is “Having worked in six retail compromising standards. For instance, worth the effort if it helps retailers in today’s reducing the number of security officers challenging climate. We thank our security parks over my career, never on site during the quietest part of the team for rising to the challenge and has one been so well managed overnight shift saved 1,825 hours of staff working to maintain the level of service.” and run by such a dedicated, costs each year. Retailers have generally responded pleasant team as at Fort By retendering the cleaning contract the extremely positively. In a recent survey Kinnaird.” team achieved more favourable rates, carried out by the management team, making the most of the current competitive 98% of retailers stated that cleanliness Retailer feedback environment. They also saved 1,400 staff and security on site exceeded or met hours each year, for instance by reducing expectations. The team continues to liaise cleaning demand for the management closely with retailers to monitor levels of suite. satisfaction, as well as opportunities for improvement. Regional Centre Manager, Liam Smith, comments: “We are monitoring our new security arrangements closely and liaising with retailers, to make sure that security and safety are not affected. It can be a

Energy reduction award Fort Kinnaird won the British Land Energy Reduction Award 2010.

The team successfully reduced energy use by 28% by reviewing use of lighting, for instance, installing timers on the lighting system so that lighting reflects trading hours and daylight. This saved retailers an estimated £13,300 on their energy bills this year, at a time when savings are particularly important for many businesses.

The team also cut water use by an impressive 30%, saving 14 million litres of water and an estimated £18,000 on retailers’ water bills.

They are now working with local schools on a project to encourage biodiversity and enhance the appearance of the Park by planting native species. Fort Kinnaird Shopping Park 03

Fort Kinnaird Shopping Park

On track for employment British Land is funding a project to help unemployed young people in the Craigmillar area of Edinburgh enhance their employability skills.

The project, which is being delivered by After completing their nine-month community-based employment access placement, they began apprenticeships project, Worktrack, has already part-funded and are now studying plumbing and joinery three jobs and a volunteer position with at college, as well as learning key skills as local employers. members of Castle Rock Edinvar’s home repairs team. Sandi McGeoch of Worktrack stresses how important it is to support young people into Laura Lupton secured a position in employment, particularly at the moment the financial sector after training with when so many are struggling to get a foot Craigmillar Credit Union. Her manager, ! on the career ladder. She adds: “Worktrack Margaret Evans, explained that Laura’s has been involved with Fort Kinnaird for ambition was to run her own business, and years, doing all sorts of projects, but that the skills, experience and confidence “The job fair at Fort Kinnaird this one is particularly nice because it she gained through this project would help started six years ago because is actually aimed at young people, and her towards this. Margaret added: “The retailers were having difficulty specifically young people within the greater Credit Union also gained, as Laura quickly Craigmillar area. We have really focused on became a team member, assisting with the recruiting in one of the most tapping into local employers so there is a day-to-day running of the Credit Union.” deprived areas of Edinburgh. double benefit for the community.” Local people also needed to During October, the Park also hosted a Through the scheme, 16-year-old five-week recruitment event in partnership feel that the Park was part Patrick McGee gained employment with with Jobcentre Plus and Worktrack. 2,150 of their community, that it Witherspoon Gardening Services, starting jobseekers attended, filling 380 vacancies a two-year landscaping course at the same with retailers such as Argos, Asda, Marks wasn’t just a place where time. He commented: “It’s great going to & Spencer, Next and Toys R Us. Advice they spent money, but one college as I have time to learn the different and information was available to support where they could find work skills in gardening and then use these people at various stages of their careers, at work.” Two other young people, John as well as help with form filling, training and opportunities. This year Buchan and Tom Brown, were taken on opportunities, benefits and childcare numbers were higher than by social landlord, Castle Rock Edinvar. advice. ever, a reflection of the current economic climate.”

Sandi McGeoch Business Link at Worktrack

380 jobs 2,150 jobseekers attended our annual job fair, helping retailers to fill 380 vacancies.

britishland.com/crreport2010 Fort Kinnaird Shopping Park 04

Fort Kinnaird Shopping Park

Retail fundraising Shoppers and staff at Fort Kinnaird showed their support for local and national charities, raising over £17,000.

Shoppers and staff donated over 170 “Heights aren’t really my thing, bags of goods for the British Heart Foundation, raising more than £5,000 for but it’s such a great cause. The this worthwhile cause. There is now a Anthony Nolan Trust has given permanent collection point on site, where over 8,000 children and adults shoppers and staff can donate books and clothing. the gift of life since the charity was founded over 35 years ago. In November, members of the on-site team It’s grown from the personal and retail staff were proud to ‘Wear it Pink’, raising £500 for Breast Cancer Research. crusade of one mother to become a world leader in the In August 2010, Regional Centre Manager field of tissue type analysis at Fort Kinnaird, Liam Smith, will take part in a 700 ft mine charity slide in aid of the and transplant technology. Anthony Nolan Leukaemia Trust. He will At the moment it feels like I’ll climb to the top of the Lady Victoria Mine at Newtongrange, and then fly down a zip be attaching myself to a piece slide. It’s a 15-second adrenaline rush for of chicken wire and throwing the brave, and Liam was among the first myself off the Grand Canyon.” volunteers. Liam Smith Regional Centre Manager at Fort Kinnaird

www.fortkinnaird.co.uk Glasgow Fort Shopping Park 01

Glasgow Fort Shopping Park

Glasgow Fort is located at Junction 10 of the M8 Motorway. The Park opened in October 2004, incorporating a two-sided 314 mall design recreating the high street, which was a new tonnes recycled concept for shopping parks in the UK. 27% of all managed waste was recycled, with some 314 tonnes diverted from landfill, equivalent to over £12,000 in It is now home to 85 shops and attracts 13 million visitors a year. Occupiers landfill taxes. The recycling include Argos, Boots, HMV, H Samuel, Mamas & Papas, New Look, Next, service was expanded to cover retailers’ waste paper, plastic Oasis, River Island, Starbucks, TK Maxx, Topshop and Zara. It is managed and aluminium, as well as by our agents, Montagu Evans, with an on-site team led by Phil Goodman. cardboard.

britishland.com/crreport2010 Glasgow Fort Shopping Park 02

Glasgow Fort Shopping Park

Christmas job fairs Service charge savings 1,250 local people registered for jobs at Glasgow The team at Glasgow Fort Fort’s annual job fair, delivered in partnership with cut forecast service Glasgow East Regeneration Agency (GERA). charge costs by 9%, saving retailers £92,000. This helped retailers to satisfy their seasonal recruitment needs, and made it easier for local people to find employment. Around 200 vacancies were filled by retailers including Argos, Game, H Samuel, Hobbycraft, New Look, Next and TK Maxx.

GERA promoted the event extensively to local people and provided staff on site for the day. They offered additional support to jobseekers, something that was particularly important for those who did not manage to find a job. Regional Centre Manager at Glasgow Fort, Phil Goodman, is actively involved with the GERA, as part of our efforts to encourage local regeneration. ! New wildflower meadow at Glasgow Fort 200 children and volunteers planted 3,000 pot-grown 7% 2 wildflowers in 4,000m of meadow at Glasgow Fort. reduction in energy USE will save retailers an estimated Local schoolchildren learnt about helped by volunteers from Kelvin Clyde £4,000, with further savings achieved wildflower meadows and their wildlife, Greenspace and the British Trust for on security, cleaning and landscaping before creating their own wildflower Conservation Volunteers. The project also contracts. meadow. involved Action for Children Youthbuild, an initiative that helps vulnerable children to To achieve the energy savings, the team Plants were chosen for their biodiversity achieve their full potential. worked through the night to identify the value and sheer attractiveness, with betany, best balance of lighting levels. They fine cowslips and ox-eye daisies gracing the tuned the time switches and introduced meadow. Climbers that have been planted additional circuit controls to strike the will also provide screening for 260 metres optimum balance between safety and of security fencing. economy. This saved nearly 50,000 kWh of electricity, cutting carbon emissions British Land, Kelvin Clyde Greenspace and by 25 tonnes. the Scottish Naturalists’ Society provided funding. Children from local primary and They also reduced water use by an special educational needs schools were impressive 31%, saving 1.2 million litres of ! water and an estimated £1,600 on retailers’ “On Tuesday we were back at Glasgow Fort for the final time water bills. They achieved this by installing planting wildflowers. The meadow is looking fantastic and we water-saving ‘Hippos’ in all of the toilet have already seen some of the flowers blooming. Very pretty! The cisterns. wildflower meadow has started to attract loads of wildlife now, such as bees and butterflies.”

British Trust for Conservation Volunteers Glasgow Fort Shopping Park 03

Glasgow Fort Shopping Park

Retail fundraising Shoppers and staff at Glasgow Fort raised more than £22,500 for local and national charities.

The Park hosted an adventure weekend run The local Army Cadet Force and Girls’ by the Scottish Outward Bound Association, Brigade also raised more than £1,500 for (SOBA) a charity which helps young people the Poppy Appeal in just one weekend. to achieve their potential through outdoor This collection was organised by the adventure. It was held with the support of Glasgow and Lanarkshire Battalion Army the Glasgow East Regeneration Agency. Cadet Force C Platoon, Easterhouse Royal Highland Fusiliers. Young people were challenged to climb a massive 23 ft climbing tower, and their “It was a brilliant feeling families also had the chance to win prizes such as a family mini-adventure holiday getting to the top of the at the prestigious Crieff Hydro and a climbing tower, especially as powerboat trip. Some £4,000 was raised for my daddy couldn’t do it. One SOBA, as well as raising its profile. of the climbs was a little scary Regional Centre Manager, Phil Goodman, and I didn’t make it to the top, commented: “Many kids within the local but the first and last climbs catchment of Glasgow Fort have never actually spent time outside of the East End were great. I think everybody of Glasgow. Last year, the Scottish Outward should have a go. It is a real Bound Association helped more than 900 young people, with many attending a three- challenge.” week life changing adventure course.” Eight-year old Olivia, from Hamilton !

From Glasgow to London In June 2009, a group of Real Estate Management Masters students from Glasgow Caledonian University were taken on a tour of Broadgate in the heart of the City of London.

Head of London Leasing at British Land, MSc Programme Organiser at Glasgow The team at Glasgow Fort also visited Paul Burgess, provided the graduates Caledonian University, Alistair Hendry, Bishopbriggs Academy in Glasgow, giving with an overview of British Land, its commented that this was a great a presentation on the development of the origin, portfolio and business operations, opportunity for the students, who went on Park to 60 students. as well as development prospects. He to graduate in September, to learn about then took them on a tour of two of our how a major development is managed, recent developments, 201 Bishopsgate at the same time as getting a senior level and The Broadgate Tower. He particularly assessment of trends and changes in the highlighted the role of property UK and international development markets. management teams, and valuation and He added: “It was also a chance for them development surveyors. to get exposure to property markets and developments beyond Scotland, and to the work of a world class property company.”

www.glasgowfort.co.uk britishland.com/crreport2010 Meadowhall Shopping Centre 01

Meadowhall Shopping Centre, Sheffield

Located in Sheffield, Meadowhall is one of only six Finalist Pan European Award super-regional shopping centres in the UK and has been for Workplace Mobility Plans. in British Land’s portfolio since 1999.

In February 2009, we formed a new 50:50 joint venture partnership for Meadowhall with London and Stamford Property Limited and its joint venture partner. The Centre is home to 250 shops and 30 restaurants, attracting 25 million visitors a year. It brings up to 7,000 jobs to the area at peak times and provides popular shopping facilities. The Centre is managed by an on-site team, with the support of managing agents, the Smith Young Partnership. Meadowhall Shopping Centre 02

Meadowhall Shopping Centre

Service charge savings Resource efficiency Meadowhall cut The team at Meadowhall reduced energy use by forecast service charge 22% this year, saving 2.9 million kWh of power and costs by 18%, saving an estimated £242,000 on retailers’ energy bills, retailers £2.3 million. as well as 1,500 tonnes of carbon.

They also reduced water use by 11%, saving In June, Meadowhall teamed up with the 2.8 million litres of mains water and an Energy Saving Trust to promote World estimated £3,500 on retailers’ water bills. Environment Day, empowering shoppers In 2006, Meadowhall invested in a rainwater to make a difference in their own homes. harvesting system which now supplies Meadowhall gave 3,000 shoppers a free non-drinking water to the Centre and its bag for life containing energy efficient landscape. lightbulbs and literature on how to make these changes. A team of experts was on Meadowhall is a responsible business hand to help and advise shoppers on the and was the first UK Shopping Centre to small steps they can take to make a big develop an on-site Resource and Recovery difference on the overall impact we have on Centre (RRC), which sorts, separates and the environment. sends material for recycling. The team also sent zero waste to landfill, recycling In March, the iconic Meadowhall dome 1,500 tonnes and incinerating 2,800 tonnes, went dark for Earth Hour, as the Centre saving £175,000! in landfill taxes at the joined thousands of companies and same time. millions of people around the world in These savings are the result of three switching off non-essential lighting. months of collaborative work between British Land, managing agent, Smith Young, the on-site management team Something for the kids and major retailers. Meadowhall hosts a range of child-friendly Successful initiatives included more events throughout the year. efficient delivery of security, cleaning and customer services, energy saving In June 2009, the Big Friendly Giant, one measures, and revised preventative of Roald Dahl’s most popular characters, maintenance plans, as well as better stomped his way to Meadowhall. Together integrated reporting structures across the with his trusted companion Sophie, he on-site management team and managing recreated aspects of the much-loved story agent. before giving children the chance to ask imaginative, dream-catching questions. Later in the summer, Nickelodeon and Winner Meadowhall teamed up to offer two days of the British Land Cost Reduction of fun with SpongeBob SquarePants and ! Award 2010. Dora the Explorer. There were meet-and- greet photo opportunities with Dora and SpongeBob, as well as lots of activities and daily prize giveaways. In September, the Teletubbies kicked off their UK dance tour in front of hundreds of young fans at Meadowhall. Tinky Winky, Dipsy, Laa Laa and Po, superstars in the eyes of millions of children worldwide, showcased their In January, much loved TV characters best moves and encouraged children to get Peppa Pig and her little brother George ! active and get dancing. made a guest appearance in the Centre.

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Meadowhall Shopping Centre

Musical Meadowhall In August, a U2 tribute band brought in the crowds to Meadowhall, in the build up to the legendary band’s show at Don Valley Stadium.

In February, Yorkshire’s very own Elvis, “It was really great that Christoff Hawkins, came to Meadowhall Meadowhall hosted this event for a pre-show party before the Ultimate Elvis Tour performed at the Sheffield to get us all in the mood for Arena. The event included a competition to the concert at the Arena. I findY orkshire’s Biggest Elvis Fan, won by lifelong fanatic Alison Thorpe. am absolutely delighted to be named Yorkshire’s Biggest On a more sedate note, weekly tea dances Fan. I was confident that there are held at the Centre, with complimentary tea and coffee, as well as the chance to win was not a lot about Elvis I did a meal at a Meadowhall café. not know but to have that confirmed was an honour. “We served 25% more I was particularly pleased customers yesterday as U2 about winning as the prize pre-concert goers and fans was a guitar - something my visited Meadowhall to enjoy a daughter has been asking me bite to eat, while enjoying the for, for the past year, so to be music and listening to the next able to give that to her was best thing!” fantastic.”

Kate Allatt Alison Thorpe Business Development Manager at Yorkshire’s Biggest Elvis Fan Out of Town Leisure Group !

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Meadowhall Shopping Centre

The Source at Meadowhall Adjacent to Meadowhall is The Source, a training and development centre specialising in retail and customer service.

The Source was set up in 2003 by the support of local MP, Rosie Winterton. “I am delighted to be ‘Backing Meadowhall’s joint venture owner, British The campaign aims to bring national and Land, in partnership with Sheffield City local Government, businesses, and the Young Britain’ and supporting Council. It has held the prestigious Centre public and voluntary sectors together to young people. Together, even of Vocational Excellence in Retail status create new opportunities for young people in these tough economic times, since 2005. In 2009, it launched as a aged 16-24. Tim Campbell and Rosie National Skills Academy for Retail for Winterton met with young people and we can help this generation South Yorkshire. business people from across the region. fulfil its potential.”

The Source offers recruitment and Rosie Winterton training support to all 250 retail stores Minister for Yorkshire and The Humber (2009) at Meadowhall, sourcing £425,000 of funding which is going directly to training for Meadowhall retailers. It also provides a range of facilities including conference facilities, a gym, an IT learning centre, a crèche, a library and a coffee bar.

In February, Meadowhall hosted an event in partnership with The Source to promote the Government’s Backing Young Britain campaign. The event was led by BBC1’s For more information read our The Apprentice winner, Tim Campbell, with case studies on The Source

Shop for a Job The Source, Meadowhall and JobCentre Plus worked in partnership to run a four-day Job Shop in a vacant retail unit in the shopping centre.

This helped retailers to fill seasonal Patent Information Services, as well as “We are working with The vacancies at their busiest time, as well accountants and bankers. There were also as making it easier for local people to seminars covering essential topics such Source to advertise our find work at Christmas. Over 30 retailers as marketing and how to start your own vacancies and the recruitment filled 300 vacancies, with 729 individuals business. team are sifting through CVs registering their details and 1,941 applications completed. and shortlisting our applicants. It’s a great way to support In April 2010, Meadowhall also hosted a businesses, but also of helping free Enterprise Show, giving local people an opportunity to get professional advice people into employment.” on starting and developing their own Lisa Edwards businesses. A range of organisations Store Manager at USC Meadowhall were on hand to give business advice, including HMRC and the Business and

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Meadowhall Shopping Centre

All for a good cause In November, nine Meadowhall security guards took part in a 24-hour cycle relay around the Centre, raising £2,285 for Children in Need.

The cycle team pedalled through the night, cycling some 400 miles. Meanwhile, their colleagues supported them with a range of fundraising events from a cake sale to online bingo. This followed the success of their fundraising efforts for the ‘Wear it Pink’ campaign in aid of Breast Cancer Research in October.

The security team at Meadowhall patrols external areas by bicycle, cutting carbon emissions, speeding up rounds by 20% compared to using a fuel-powered vehicle, and helping them to train for their sponsored cycle relay.

Get on your bike “I was told I would never walk Shop for Life In December, local or talk again after sustaining a In March 2010, Cancer Paralympics hopeful, Dom severe brain injury in a moped Research UK launched ! Hurley, hosted a bike-a- accident three years ago, ‘Shop for Life’. thon at Meadowhall. so my fundraising activities This fun initiative combines some gentle training with an opportunity for retail The weekend-long event raised money for are a natural way to say therapy, before the five-kilometreR ace for Rotherham charity, Headway, and boosted thank you to charities like Life takes place in Sheffield during June. awareness of Dom’s own Paralympics Headway, which supported bid. Dom, who aims to cycle in the 16- The Shop for Life map provides shoppers mile time trial or 40-mile road race in me during my rehabilitation. with a training route around popular 2012 is currently in the second tier of the I have worked closely with Meadowhall retail stores. The two- Paralympic squad, and has been boosting Meadowhall over the past kilometre route is typical of many good his training regime by staging bike-a-thons shopping sessions, including a wander across the region. six months and they have around the stores, a few visits to the fitting been very supportive of my room, and a stop for a bite to eat. Headway promotes understanding of brain and head injuries, providing information, charity activities and my own Shop for Life is part of the ‘If I can do support and services to help local people Paralympics aspirations.” it…’ campaign, which is about inspiring with injuries, as well as helping their women everywhere to take part in Race families and their carers. Dom Hurley for Life whatever their age, shape, size or Local Paralympics hopeful fitness level. Meadowhall Shopping Centre 06

Meadowhall Shopping Centre

Dancing on ice Back to school In February, Dancing on Ice star Hayley Tamaddon and In August, Meadowhall her skating partner Daniel Whiston came to Meadowhall. launched a new campaign to support children’s Hayley and Daniel went on to skate to “The regional support that we have received charity Barnardo’s. victory in the finale of theIT V show in since the start of the series has been May 2010. Local girl Hayley is a former seriously overwhelming. Daniel and I are Emmerdale actress and Daniel is a British so grateful for this and just hope that the Generous mums, dads and grandparents Gold Medallist. Together they wowed public will keep us in! Meadowhall has been were encouraged to support disadvantaged television viewers with their skating skills, particularly great and I am really thankful to local families by buying an extra ‘Back to and thousands of shoppers were delighted them for organising the training pack and School’ item to help children less fortunate to see them in the Centre. their ongoing campaign.” than their own. The campaign was backed by Barnardo’s ambassador and actor on the Meadowhall worked with specialist sports Channel 4 Teachers series, Andrew Lincoln. store Sweatshop, located in the Centre, to He asked shoppers: “When you’re having provide Hayley with a personal training pack a family day out shopping this summer, to help aid her progress. Hayley comments: taking your children round the shops to get their new school uniform and pencil cases, spare a thought for children who are less fortunate and buy an extra jumper or, if you can’t afford that, an extra packet of pencils. As an ambassador for Barnardo’s, I have seen firsthand how your support really helps our children.”

At Christmas time, Meadowhall also teamed up with Barnardo’s to encourage shoppers to buy one extra gift. Generous shoppers donated toys for vulnerable children across Yorkshire.

“We have linked up with Meadowhall on this campaign for the past two years and never fail to be surprised by the generosity of their customers. Christmas is a time when we! all think back to our fun childhood memories, but unfortunately not every child has the opportunity to enjoy this time of year. These gifts really help us to make a child’s Christmas.”

Peter Allinson Director of Barnardo’s Yorkshire

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Meadowhall Shopping Centre

Fashion and fame Shopmobility In October, thousands In May 2009, Shopmobility at Meadowhall of shoppers visited the had a makeover and relaunch. Meadowhall fashion show.

The three-day fashion show was hosted With nearly 24,000 people on incapacity “Shopmobility and the Parkgate by celebrity stylist and fashionista, Bradley benefits in the Yorkshire region, there Taylor, who has worked with designers is a large demand for mobility aids at Group are committed to making Vivienne Westwood and the late Alexander Meadowhall. To address this need, Meadowhall an enjoyable and McQueen. Stylists were on hand to offer Meadowhall has formed a partnership with stress-free environment for all personal advice. Finalist of the BBC the Parkgate Group to improve and support Apprentice 2008, Claire Young, also made the mobility facilities already in the Centre. disabled customers and their an appearance. The team offers accompanied shopping families.” services, as well as wheelchairs and self- In May, the Gillette Venus Embrace team drive scooters for shoppers to borrow. Dawn Osborne gave female shoppers the chance to win Head of Operations at Meadowhall an exclusive photo shoot with national Meadowhall prides itself on being a magazines, Heat and More! Five women wheelchair-friendly centre, with accessible from Sheffield were shortlisted to represent facilities including the cinema, the the area in the final, with a top style children’s entertainment area, an area in consultation and glossy magazine photo the Oasis Food Court and 350 disabled shoot for the overall winner. parking spaces.

Festive fun Green Travel Santa’s Wonderland at Meadowhall saw a massive 53% The Meadowhall Passenger increase in visitor numbers compared to last year. Transport Interchange is served by up to 400 trains The experience starts with the children per day, 120 buses per hour walking through Santa’s workshop, where the elves are busy finishing the toys in and a tram every 10 minutes. time for Christmas Eve. The children are then treated to a magical 3D feature show, The Centre continues to work with staff, starring Rocket the Reindeer® and the retailers and local transport providers to Naughty Snowman, lasting 15 minutes. encourage people to travel to Meadowhall The children’s journey then continues by public transport, cycling or walking. through the elves’ workshop, where they can hop onto Santa’s sleigh for a chat Transport and Environment Manager at and a photograph with the man himself. Meadowhall, Alice Truswell, presented The children then leave the Wonderland Meadowhall’s innovative approach to green with their own Rocket the Reindeer® as a travel to 500 delegates at a European memento of their experience. conference on mobility management. “We are extremely proud of Santa’s Wonderland this year and have worked very hard to make sure we provide the best Christmas experience in Yorkshire. The visitor figures certainly ! speak for themselves and are proof to us that all of the hard work has been worth it – the faces of the children when they come out of the Wonderland are truly magical.” Richard Pinfold ! Head of Marketing at Meadowhall www.meadowhall.co.uk Nassica Retail and Leisure Park 01

Nassica Retail and Leisure Park, Madrid Green Award Nassica won the British Land Award 2010 for resource management in Continental Europe. Nassica is one of Spain’s first hybrid retail, entertainment and factory outlet centres, housing 23 restaurants, anchored by a 20-screen UGC cinema complex AND A 20% CARREFOUR HYPERMARKET. increase in visitors It is managed by CB Richard Ellis and has been part of our Continental The Park continues to perform strongly, with a 20% increase European property fund, PREF, since March 2004. An estimated 1.8 million on last year. It is 98% let and people live or work within a 20-minute drive. The scheme was extended has a strong catchment area which is experiencing rapid in 2008 to include a major retail store for Leroy Merlin, a DIY retailer, and population growth. an El Corte Ingles outlet. A larger proportion of the overall scheme now comprises retail space, reducing leisure exposure.

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Nassica Retail and Leisure Park

Going Green “We share our sustainability We reduced energy use compared to last year, saving vision and policies with our over 40,000 kWh of energy, an estimated €6,000 on suppliers on site and with our energy bills and 277 tonnes of carbon. retailers. In a way, they are our ‘eyes and ears’ on the ground. The savings were largely due to the installing energy efficient lightbulbs, Nobody is more aware than successful implementation of our and fitting motion sensors so that Environmental Management System, which lighting is only on when needed. We have they are of any excesses that achieved ISO:14001 certification in 2009. also installed energy saving frequency may occur, whether these We have introduced a series of procedures controllers in lifts and escalators, as well comprise lighting left on and practices that have dramatically as weight systems so that energy use is changed how the Centre is managed. optimised according to the load. unnecessarily, heating and cooling systems turned on Our on-site team monitors electrical Initiatives to raise environmental awareness controls on a daily basis to optimise include publishing an Environmental Good without need or faulty pipes settings, and adjusts the timings for Practice Guide, complemented by a reader- left to leak water. Being open lighting to make the most of natural friendly sustainability leaflet. These have to their suggestions and ideas daylight at different times of year. They also been communicated to employees, retailers zoned car parks, so that at off-peak times and suppliers, with the leaflet also available also helps us to improve some areas can be temporarily closed to shoppers via the information desk. environmental performance without affecting shoppers. Environmental messages are announced further.” on advertising screens in the Centre. Over the last few years, we have introduced A ‘green clause’ is now included in all a range of measures to improve energy suppliers’ contracts and the team recently Iñigo Taboada efficiency. These include upgrading the set up an environmental suggestions box. European Asset Manager at British Land control system for heating and cooling,

Nassica was designed by Reid Fenwick Architecture and comprises a range of structures inspired by the Rubik’s Cube®. One of the most dramatic features is a distinctive lighting system, which applies the latest technology to create light shows, synchronizing images and sound, undoubtedly one-of-a-kind in Spain.

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Parkgate Shopping, Rotherham

Parkgate Shopping in Rotherham has been in the British Land portfolio since 2005. 5.5% more visitors Footfall went up by 5.5% The Park is home to 42 shops, attracting 7 million visitors a year at Parkgate this year, outperforming the national and bringing 2,000 jobs to the area at peak times. It is managed by an average. on-site team, with Savills acting as managing agents.

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Parkgate Shopping

£20,000 savings The team at Parkgate cut forecast service charge 42% costs by 4%, without affecting service, saving reduction in water use retailers £20,000. saving 2.1 million litres of water and an estimated £2,640 on retailers’ water bills. They cut water use by 42%, the highest reduction across our retail portfolio, “We realised savings both by saving 2.1 million litres of water and an estimated £2,640 on retailers’ water bills. installing water saving devices We recognised their achievement with the and by making sure that British Land Water Reduction Award 2010. processes such as cleaning The team also cut energy use by 23% encourage efficient use of compared to last year, saving 48,000 kWh of water, whilst still maintaining power and an estimated £4,230 on retailers’ high standards.” energy bills, as well as 26 tonnes of carbon. The team at Parkgate achieved savings of some Denis Copeland £8,000 by bringing canopy cleaning in-house. Regional Centre Manager at Parkgate

Parkgate funds second guide dog Less than a year after raising £5,000 to fund a guide dog for the blind, the determined team at Parkgate has raised enough for a second puppy to be trained.

Earlier this year the first puppy, named Billy after the Operations Manager at Parkgate who led the fundraising efforts, entered his training programme. Guide dog volunteers are now delighted that the same team will sponsor another dog, transforming the life of another person affected by the loss of their sight.

To raise an initial cash amount, the Parkgate team walked 40 miles from Birstall to Parkgate. They are already talking about raising enough for a third dog.

“Billy and his team have pulled out all the stops for us over the past couple of years, and their Above: Billy the dog joined members of the support and interest have been Parkgate team, together with guide dog volunteers. invaluable.” Left: Billy the dog with his namesake Billy Smith, Operations Manager at Parkgate and champion Glynnis Julian fundraiser, and Geoff Helliwell, guide dog Local volunteer volunteer. Parkgate Shopping 03

Parkgate Shopping

Integrated CCTV system Local police now have a direct link-up to the cameras on the shopping park.

This is thanks to a new agreement between South Yorkshire Police and Parkgate Shopping. It means that the police can then summon vehicles and officers, if necessary, to support Parkgate security staff, and apprehend vehicles on the main routes out of the Park. “Together with our police- approved Park Mark accreditation for safer car parking, this consolidates our reputation as one of the safest shopping destinations in the region.”

Denis Copeland Police Superintendent, Andrew Parker, Operations Manager at Parkgate, Regional Centre Manager at Parkgate and senior Billy Smith, and Denis Copeland. member of Rotherham Business Against Crime

FreeBee bus service In October, a new free bus service started between Parkgate and Rotherham town centre.

Over 100,000 people have already boarded the FreeBee bus service. The service runs every 12 minutes from 8am to 6pm, Monday to Saturday, connecting the two main shopping destinations in Rotherham.

It takes cars off the road and gives thousands of local people the flexibility to plan their shopping around their needs and free time. It is operated by Powells, introducing the first fleet of environmentally-friendly Euro V buses to Rotherham. “This is great news for Rotherham as it will give a wide range of people the chance to travel easily and for free around the town centre. FreeBee will transform the town centre offering, improving accessibility and connections for all transport users.”

David Young Director of Customer Experience at South Yorkshire Passenger Transport Executive (SYPTE) - part of the Travel South Yorkshire partnership

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Parkgate Shopping

Fire safety In the run up to bonfire night, local fire fighters came to Parkgate to get firework safety messages out to local people.

South Yorkshire Fire and Rescue answered “Once again we are very questions on fire safety issues and handed out bonfire safety information. Rotherham pleased to team up with United footballers, Ian Sharps and Kevin Parkgate Shopping and South Ellison, were also on hand to promote Yorkshire Fire and Rescue. the safety message, at the same time as chatting with fans and signing autographs. This is an important event so we are very happy to be able This event was part of Operation Fawkes, to show our support for the an initiative organised and funded by Rotherham Borough Council, South Rotherham community.” Yorkshire Fire and Rescue, and South Steve Coakley Yorkshire Police. Parkgate sponsors Commercial Director at Rotherham United Local fire fighters and professional Rotherham United, thanks to funding from footballers visited Parkgate to encourage British Land. people to be fire-safe.

Midnight walk for charity £80,000 for charity Charity walkers raised over £50,000 for Rotherham Hospice. Generous staff, retailers and shoppers at Parkgate raised an impressive £80,000 for charity this year.

Good causes which benefited included Bluebell Wood Children’s Hospice, Guide Dogs for the Blind, Rotherham Hospice and SAFE@LAST for the homeless.

Over 600 sponsored walkers gathered at “Although our walkers had Parkgate Shopping just before midnight on Saturday June 20 and set off for a ten-mile plenty of time for some calm walk. reflection, the night was also full of joy and purpose, Many were walking in memory of loved ones – wives, husbands, mothers, fathers thanks to the dedication of our and friends. For Assistant Manager at helpers and the support from Rotherham United, John Breckin, who started the event last year, the night was Parkgate Shopping, as well as particularly poignant. In common with the efforts of all our walkers.” many fellow walkers, he has the Hospice to thank for the love and dignity they showed Gill Shaw Chief Officer at Rotherham Hospice to his wife during her last weeks. Parkgate Shopping 05

Parkgate Shopping

Rotherham Young Achievers Parkgate sponsored the Rotherham Young Achievers Awards 2009.

These awards, organised by the Rotherham Dane is only too ready to Advertiser, highlighted the depth of real demonstrate the karate young talent in the area, with stories of skills that led to him being named Rotherham’s Young skill, valour, enterprise and sheer guts. Sportsperson of the Year. Nine-year old Dane Fox received the Sportsperson Award from Regional Centre Manager at Parkgate, Denis Copeland. Dane holds a black belt in karate and is the English, British and International Champion in his age group. To get to this level and stay at the top he trains seven days a week. We are also sponsoring the Rotherham Young Achievers Awards 2009.

Sleep out for the homeless “I was lucky. I had warm Give a gift In October, children’s clothes and family with me. Generous shoppers at charity SAFE@LAST held A runaway child may have Parkgate donated toys to its third big sleep out at neither. They have constant support less privileged Parkgate. fear, loneliness and boredom local children. instead. And it’s easy to stay Parkgate joined with Rotherham Lions, out for a night when the Magna and RotherFed, as part of the 261 people braved the cold and wet to raise annual appeal organised by Rotherham £18,900 for the 4,000 children and young morning brings a warm house, Children and Young People’s Services and people in South Yorkshire who run away dry clothes, and a meal. It’s Rotherham FM. from home each year. They got a taste of harder when daybreak brings what the experience might be like for a Three Give a Gift Christmas trees were young runaway who has no choice but to more rain and nothing else.” positioned around the Park. Dozens sleep rough. Med Hughes of shoppers chose a tag specifying a SAFE@LAST patron and South Yorkshire particular children’s age group, and bought Police Chief Constable a present that would appeal to a child of that age, handing the gift to retail or security staff.

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Parkgate Shopping

I love Rotherham In February, Parkgate Shopping joined other local organisations to support the ‘I Love Rotherham’ campaign.

The campaign, created and run by the South Yorkshire Community Foundation, is set up as a charity to support small community groups and local people. Parkgate also staged a special ‘I Love Rotherham’ fundraising day on the last Friday before Valentine’s Day.

Right: Rotherham United Manager, Ronnie Moore, popped into Parkgate Shopping to lend his support to the ‘I Love Rotherham’ day celebrations.

! Marathon cyclists arrive at Parkgate Three local cyclists chose Parkgate Shopping as the final destination for their marathon journey from Land’s End to Rotherham.

By the time they reached Parkgate on 2 May 2009, Graham, Mick and Paul had already covered hundreds of miles from Land’s End, raising valuable funds for the Rotherham Cancer Care Centre and the Aurora Centre.

Known locally as the ‘South Yorkshire End to Enders’, the three cyclists were joined by local cyclists and members of the Great Britain Goldwing Club, showing their support for this impressive feat.

You can read about the exploits of Graham, Mick and Paul at www.thesouthyorkshireendtoenders.org.uk

www.parkgateshopping.co.uk Puerto Venecia 01

Puerto Venecia, Zaragoza

Puerto Venecia in Zaragoza, Spain, is a joint venture development project. This 2.2 million sq ft scheme is 97% ONE OF Europe’s largest retail and leisure destinationS. satisfaction 97% of shoppers surveyed in The first phase of the scheme opened in 2007/08, comprising a 2009 would recommend the 900,000 sq ft premium retail park. This is now 90% let or sold, Park to others. attracting leading operators in furniture, home decoration, electrical goods and sports equipment. It is anchored by Ikea, Leroy Merlin, Media Markt and Conforama, with Decathlon and Kiabi also due to open during 2010.

The second phase consists of a major shopping and leisure centre focused around a lake. The shopping mall is anchored by the leading department store operator, El Corte Inglés, together with Primark, Desigual, H&M, Mango and Toys R’ Us. The leisure element is anchored by Cinesa, the leading cinema operator in Spain, and Wavehouse, the lifestyle surfing operator. Since July 2009, the Park has been managed by CBRE Gestión Inmobiliaria.

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Puerto Venecia

Delivering value The team renegotiated main service contracts, cutting service charge costs for retailers, whilst maintaining the same high level of service.

! ! ! 17.2% cost savings on cleaning contracts. 9.8% cost savings on security contracts. 9.5% cost savings on maintenance contracts.

Going green The Park features extensive green areas, planted 140,000 sq ft with species carefully chosen for their aesthetic of grassland, appeal, drought-tolerance and biodiversity value. encouraging a range of wildlife, including birds, bees and butterflies.

Species planted at Puerto Venecia include banana, laurel and pine trees, as well as native plants such as euphorbias. The green spaces are watered using water taken from the nearby canal, with an automatic drip watering system avoiding unnecessary usage. There are also 140,000 sq ft of grassland, encouraging a range of wildlife, including birds, bees and butterflies.

Over 12,000 trees have been planted at Puerto Venecia. ! ! Puerto Venecia 03

Puerto Venecia

At the heart of the community To celebrate the first year of trading, the MANAGEMENT team organised a race for local athletes, with over 1,500 people participating.

The race began at Puerto Venecia, and At Christmas time, the Park hosted the first then continued through Pinares de Venecia, Feria de Artesanía Alimentaria Aragonesa, a natural pine forest along one of the a fair showcasing locally produced foods 15,000 main access routes to the Park. This was from small businesses. The month-long visitors followed in 2010 by a race for local children fair was organised in partnership with There were more than 15,000 visitors to and young people, watched by family and Aragon’s Regional Government and local the food fair during the first ten days. friends. authorities, as well as some 25 small food producers from the region.

! ! ! Top left and centre: The regional food fair at Puerto Venecia.

Top right: Racers setting off from Puerto Venecia in October 2009.

Bottom left and right: Local children and young people participating in a race at Puerto Venecia.

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Puerto Venecia

Green travel We want to make it as easy as possible for people to get to the Park, encouraging green modes of transport, such as cycling and bus services.

! According to our shopper survey, 9% of visitors The Park features a ten-kilometre cycle route, travel to the Park by bus. ! with cycle spaces available on site. Improving energy efficiency Since CBRE took on responsibility for the day-to-day management of the Park in July 2009, they have introduced a range of initiatives to improve energy efficiency. These include adjusting the timings for The team is also investigating opportunities Below left: As part of the next phase of lighting to make the most of natural to install photovoltaic panels on some development, a new 125,000 sq ft lake will provide daylight and trading hours, replacing of the extensive roof space at Puerto an attractive feature for shoppers, at the same time fluorescent lightbulbs with energy efficient Venecia. Naturally, we are considering the as providing a valuable water reserve (computer generated image). LED alternatives and installing motion implications of this carefully, including sensors so that lights are only switched on any effects on maintenance, warranties, Below: Our on-site team. when necessary. insurance and leases.

! St Stephen’s Shopping Centre 01

St Stephen’s Shopping Centre, kingston-upon-hull

St Stephen’s in Kingston-upon-Hull opened on Regeneration and schedule in September 2007. The £200 million scheme has Renewal Mixed Use Scheme Award 2009 transformed the city centre and is now home to 50 shops, attracting 9 million visitors each year and bringing 1,300 jobs to the area at peak times. 61% recycling 61% of all managed waste It features a dramatic, glazed canopy roof, spanning the 250 metre curved was recycled, up from 56% street, which is as wide as London’s Oxford Street. The street is open last year. Some 345 tonnes were diverted from landfill, all day, every day, creating a vibrant 24-hour area for local people. It is equivalent to £13,800 in managed by an on-site team, with Munroe K acting as managing agents. landfill taxes.

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St Stephen’s Shopping Centre

Fundraising fun With thousands of shoppers visiting the Centre every weekend, St Stephen’s is a great place for charities to raise awareness – and funds.

A family fitness day encouraged shoppers to get active, at the same time as raising funds for the Teenage Cancer Unit at nearby Castle Hill Hospital. There were celebrity keep-fit tips by players from local football clubs, Hull Kingston Rovers and Hull City, as well as martial arts demonstrations and a chance to learn some dance steps.

In October, St Stephen’s encouraged shoppers to ‘Think Pink’. Volunteers offered shoppers the chance to enjoy pink smoothies and cup cakes, with donations going to Breast Cancer Research and local charity, HER Breast Friends. Volunteers from HER Breast Friends and the NHS Breast Screening Service were on hand throughout the weekend, providing support and information to shoppers. Members of the St Stephen’s team joined 9% volunteers from the Nuffield Health Centre and some of Hull’s finest sports stars to do more visitors their bit for Children in Need. They cycled Footfall increased by 9% compared the 250 miles from Hull to Holland, without to 2008, outperforming the national leaving St Stephen’s, by pedalling on average. stationary exercise bikes in the Centre. Pudsey Bear opened the fundraising event, The Centre also welcomed nine new with children enjoying face painting and retail stores, including an 8,000 sq ft balloon modelling. CULT store.

Cash for Kids 18 computers donated to local children and children’s charities. Finance and Administration Manager at a computer for 12-year old Damien from St Stephen’s, Ruth Truelove, comments: Bridlington. Damien had meningitis when “12-year old Jamie from Driffield suffers he was younger, leaving him with physical from chronic renal failure, as well as and learning disabilities. His father passed methylmalonic acidemia, a rare metabolic away two years ago, and so his mother disorder. Due to his condition he spends an cares for Damien and six other young awful lot of time at home and, as you can children on her own. imagine, finds himself getting bored. His new computer helps him to keep on top of his At Christmas time, members of the St school work, at the same time as providing Stephen’s team participated in a charity a welcome distraction from his condition.” fun run in aid of Cash for Kids. Santas of all ages took to the streets of Hull, running the Charity Manager with Viking FM’s Cash For three kilometres from St Stephen’s to the One of the children collecting his new computer with his mum. Kids appeal, Rebecca Poppleton, asked for KC Stadium. St Stephen’s Shopping Centre 03

St Stephen’s Shopping Centre

Get into Retail St Stephen’s ran its Get into Retail course for the “Not only is this a great third consecutive year, in partnership with The community project for Hull, Prince’s Trust and retailers. but it is fantastic the way local businesses come together to Over 20 unemployed young people Meadowhall, based on the successful provide support. For instance, completed two weeks of training, with a St Stephen’s model. East Yorkshire Motor Services week of work experience in the middle. Retailers at St Stephen’s provided British Land and The Prince’s Trust fund gave the candidates free bus work experience placements for all the these courses jointly, with funding for passes for the three weeks, candidates. further courses agreed for the next three years. Holiday Inn provided meeting Some 60 people have benefited from this rooms free of charge, and Tesco programme since 2007, with 65% going on provided complimentary lunch to positive outcomes, such as employment, education or volunteering, with two of the trays for the classroom days.” trainees working in H&M and Peacocks at Jim Harris St Stephen’s. Centre Manager at St Stephen’s

In June 2010, the Get into Retail programme will launch in Sheffield, in partnership with The Source at

Life’s a ball for young footballers in Hull Set up by local student Gerard Jones, the School of Football focuses on teaching the St Stephen’s sponsors the Gérard School of skills of the game, rather than rushing Football, helping local children to develop their children into competitive matches. Located football and athletic skills. at Hull University, it offers sports nutrition, rehabilitation and psychology, as well as a wide range of coaching services. British Land’s funding is providing additional training materials, as well as supporting free soccer Talent Days for local schools and providing financial assistance to less well-off parents.

In February, four talented young players received the first St Stephen’s SkillsL evel One Awards. England International and Hull City FC player, Nick Barmby, was on hand to congratulate the players before presenting them with their awards. Players who achieve this level have shown they can manipulate the ball by dribbling and two-footed juggling, intelligently move into and create space, and perform a driven and inside pass with both feet.

Nigel Barmby, Gérard Jones and Jim Harris with the four young players.

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St Stephen’s Shopping Centre

Make £5 blossom St Stephen’s continued to support the award winning ‘Make £5 Blossom’ scheme.

This innovative project, run by Hull City “One of the most rewarding elements of the programme for me Council’s Hull Ready team, involves primary schoolchildren receiving £5 each, which is seeing how the young people have developed their ideas with they then work with business mentors to the help of their Business and Enterprise champions, and are turn into a profit. The team at St Stephen’s, looking to invest their profits back into the business or to help the together with retailers, is happy to invest time and money to develop children’s school or local charities. We at the Council would like to thank entrepreneurship skills and help to change St Stephen’s and Reel Cinemas, as without their support this attitudes towards enterprise. programme would not have been as successful.”

All 77 children in Year 6 at St Stephen’s Christine Randall partner school, St Andrew’s Church of Deputy Leader of Hull City Council, Councillor England Primary School, are taking part. They have already turned their original £385 into over £600 - whilst having lots of fun. They created Christmas cards, gift bags, festive cakes and jewellery, selling them at school and at St Stephen’s.

In February, St Stephen’s and Hull Truck Theatre welcomed children from nine local primary schools as they presented their entrepreneurial achievements. The audience included the Lord Mayor of Hull, who congratulated the successful young entrepreneurs who have learned enduring skills to take them into the new decade. This followed an event held earlier in the year at the Reel Cinema in St Stephen’s to celebrate the first success stories.

St Stephen’s is sponsoring Hull’s Global Young entrepreneurs receiving an award from the Lord Mayor, Entrepreneurship Week 2010, thanks to Karen Woods, together with their teacher, Rebecca, and mentor funding from British Land. from St Stephen’s, Ruth.

www.ststephens-hull.com Teesside Shopping Park 01

Teesside Shopping Park, Stockton-on-Tees

Teesside in Stockton-on-Tees has been in the British Land portfolio since 1992. 131,000 litres of water Following the introduction of a The Park is home to 45 shops and restaurants, attracting rainwater harvesting system, 11 million visitors a year and bringing 2,300 jobs to the area Teesside reduced water use by 5%, saving 131,000 litres of at peak times. Visitor numbers increased by 2% this year, water. They also introduced a outperforming the national average. The Park is managed by recycling scheme, diverting 25 Colliers CRE, with an on-site team led by Mike Clarke. tonnes of waste from landfill.

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Teesside Shopping Park

Service charge savings The team at Teesside cut forecast service charge costs by 3%, saving retailers £20,000.

They achieved this by negotiating lower lighting to be managed from the control contract rates and fewer weekly hours, with room. Each area of the car park and section the best possible cover still provided during of canopy lighting can now be turned on or busy periods. This followed an in-depth off at the touch of a button. review of their whole security operation in partnership with their security provider, St James Security. “The payback period for the energy switch system at Teesside is They also cut energy use by 21%, saving a matter of months, meaning that retailers will quickly see the retailers an estimated £9,500, as well as financial benefits. The system will be simple to operate and will saving over 100,000 kWh of power and nearly 60 tonnes of carbon. These savings be expandable in the future if required.” were made possible thanks to a new energy Mike Clarke switch system which enables all external Regional Centre Manager at Teesside

Shoppa Hoppa Shoppers at Teesside are set to enjoy improved transport links thanks to fresh funding for bus services and bus shelters.

The Shoppa Hoppa service will link in June 2010, offering a half-hourly Teesside Shopping Park to Stockton High service during the week and introducing a Street and Middlesbrough. Local bus new hourly service on Sundays. operator, Compass Royston, will run the service, thanks to £458,000 of funding Regional Centre Manager, Mike Clarke, through the Government’s Kickstart noted how flagship retailers on the Park transport scheme. signed up to support the bid when it was submitted last year, adding: “We have This follows the success of the current always seen the need for Teesside Park weekday bus service to the Park, part- to have a good bus service for our funded by British Land, which has been customers and staff, which is why we all ! used by an estimated 52,000 people each got behind the bid.” year. The revamped service is due to launch

“This is excellent news for everyone. A lot of the congestion in our retail centres is caused by cars moving between them and the search for parking spaces. The new service will help tackle this and offer a high quality service for the 40% of shoppers who already make their shopping trips on the bus.”

Bob Cook Stockton Councillor ! Teesside Shopping Park 03

Teesside Shopping Park

All for a good cause Staff and shoppers at Teesside raised over £10,000 for good causes, even winning an award for their fundraising efforts.

The Park was one of 50 local businesses to support the Vantis Challenge to raise money for local charities. Each challenge team received £50 to kick-start their fundraising, on the understanding that they would at least double their money. Teesside hosted a cake bake, tombola, sponsored walk and bungee jump event in aid of Zoe’s Place Children’s Hospice and Hartlepool District Hospice. These events, together with £600 of match funding by British Land, led the team to win the Vantis Award for the Most Money Raised.

Regional Centre Manager, Mike Clarke, commented: “All our staff were involved in “Challengers have not only the events, helping to prepare stalls, sell merchandise and set up the bungee event. demonstrated a great attitude Everybody was right behind the initiative and team spirit, but also helped and can feel justifiably proud at the amount to raise a significant sum of of money raised and the excellent feel good factor created around the Park.” money to support those in need. We are very grateful to you all.”

Rachel Bareham Zoe’s Place Event Coordinator

At Christmas time, choirs from the Salvation Army and nearby Priory Woods Primary School entertained shoppers with seasonal carols, collecting donations at the same time. Generous shoppers also placed gifts on the Christmas tree at the Park, for children at Zoe’s Place Children’s Hospice. A further donation by British Land funded a trip to Santa for the children from the Hospice, together with their families.

! britishland.com/crreport2010 Teesside Shopping Park 04

Teesside Shopping Park

Christmas job fairs 500 local people registered for 170 jobs at Teesside’s annual job fair, run in partnership with the local Jobcentre Plus team.

The fair was extended to include local high street retailers, helping other businesses at the same time as supporting local people in accessing local job opportunities.

A range of employers advertised job vacancies, including Argos, Asda Living, Birthdays, Comet, Dunelm, Game, HMV, Iceland, KFC, Marks & Spencer, McDonald’s, PC World, Peacocks, Poundland, TK Maxx, Toys R Us and Warren James.

All advertised vacancies were filled, helping retailers to satisfy their seasonal recruitment needs, and making it easier for local people to find employment at Teesside. By working in partnership with local agencies and training providers we were also able to offer additional support to job seekers, something that was particularly important for those who did not find a job.

www.teessideshoppingpark.co.uk The Source at meadowhall 01

ICSC BEST OF THE BEST AWARDS 2010 The Source Albert Sussman International at Meadowhall, Community Support Award Yorkshire Training Sheffield Partnership Awards 2010 Employee of the Year and Employer of the Year.

Rated number 17 The Source is an innovative and unique £5.5 million in The Times Best Small training and development centre set up by British Land Companies to Work For 2009. and Sheffield City Council in 2003. Yorkshire Business Tourism Awards Established as a charity, The Source provides a range of facilities Small Venue of the Year 2009. including conference rooms, a gym, an IT learning centre, a crèche, ICSC Foundation a library and a coffee bar. Located adjacent to Meadowhall Shopping European Community Support Centre, it has held the prestigious Centre of Vocational Excellence Award 2009. in Retail status since 2005. In 2009, it launched as a National Skills Hospitality Sheffield Academy for Retail for South Yorkshire. Awards 2009 Sheffield Smile and Unsung Hero.

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The Source at Meadowhall

Supporting retailers 553 businesses benefited from recruitment £1.7m and training support provided by The Source. of funding These included 250 Meadowhall retailers. of which £425,000 is going directly to training for Meadowhall retailers. The Source attracted £1.7 million of “Emma has made excellent funding, of which £425,000 is going directly to training for Meadowhall retailers. progress on her qualification. She has grown in confidence The Source and Leeds City College are and now applies the fantastic now delivering a wider range of retail training programmes to employers across retail skills she has learnt to the region. These include management, her role in Pumpkin Patch. She stock control, health and safety, budgeting, is an asset to our organisation sales, customer service, marketing and employment law. and we are so impressed with the retail qualifications The team has been able to reduce the cost of bespoke training courses by 60% delivered by The Source.” for local businesses, covering topics such as security, first aid, risk assessment, Stephanie Wilman manual handling and safety. Assistant Manager at Pumpkin Patch, Meadowhall !

Skills and employability 2,000 local people benefited from training at The Source in 2009. The team also helped 360 jobseekers to find employment.

573 learners combined work-based seven weeks, covering topics such as learning with lectures at The Source. customer service, employability and money An impressive 1,846 people aged from management. 369 young learners have 16 to 71 years old have participated since benefited from these courses since 2006. 2004, with 529 adults with no previous “I have really enjoyed my qualifications gaining a nationally 27 learners with autism participated in qualification as I am able to recognised Level 2 award. the Supported Employment Programme, with 130 people gaining life-changing work learn whilst working. It has 161 long-term unemployed people experience since the Programme began opened so many doors in my enrolled on Skills for Jobs courses with in 2003. future. I have gained practical all participants who completed the training attending interviews with Meadowhall The Source Centre Manager, Dianne experience in addition to a retailers. 480 people have benefited Wainwright, is delighted that The Source, in nationally recognised retail from Skills for Jobs training and Retail partnership with Sheffield andR otherham Preparation courses since 2005. More than Councils, was successful in its recent bid qualification and it has been 50% have successfully gained employment for £585,000 of Future Jobs funding. She brilliant – this really is my time within six weeks of completion, with over explains: “This will help us to support to shine!” half coming from ethnic minorities. unemployed 18 to 24 year olds in gaining employment, subsidising the salary costs Emma Ollivant 100 young people enrolled on Short of these young people over a six-month Work-based learning student Employability courses lasting up to period.” The Source at meadowhall 03

The Source at Meadowhall

The Queen of the High Street The Source will be delivering the new and exclusive Retail Masterclass programme, designed by Mary Portas in partnership with Skillsmart Retail.

Renowned for her BBC2 show ‘Mary, “The innovative Masterclasses, Queen of Shops’, retail icon Mary Portas has helped to revive many flagging retail created with the input from Mary businesses. Portas and delivered exclusively through the National Skills ‘The Mary Portas guide to successful retailing – an inspirational programme for Academy for Retail skills shops, shop owners/managers’ offers insights give management essential into improving retail businesses. It includes knowledge to run a successful Mary’s advice on essential elements such as visual merchandising, marketing, business. The Source is proud buying, finance and the all-important to deliver these innovative vision. Each module also has an invaluable set of ‘Mary’s Top Tips’ designed to improve Masterclasses in South Yorkshire the performance of any retail business. and support businesses to achieve their aspirations.” The Source will be hosting the official launch of the Mary Portas Retail George Elliott Business Communication Executive at The Source Masterclass in July 2010. Mary Portas

Sheffield Showcase Students from The Source are transforming vacant shop windows in the city centre, with the support of experienced professionals.

Young students on a Visual Merchandising course at The Source are working with professional artists and designers to 80 makeover shop windows left vacant in the businesses city centre, until a multi-million pound have already benefited from redevelopment gets underway. They are free advertising. learning firsthand how to create eye- catching images that appeal to the public, with new displays going up each month. “It’s a brilliant idea that gives More than 80 businesses have already artists and small companies benefited from free advertising. Over the chance to display new the next two years, up to 60 students projects and products in the will participate in this project, which is coordinated and funded by Sheffield City public eye in a subtle and Council, and delivered in partnership with exciting way.” The Source and Creative Sheffield. Joe Scarborough At Christmas time, the Sheffield Showcase Artist Students in front of one of their window displays, students designed a festive display for together with Sheffield City Council leader, Paul a good cause, encouraging people to fill Scriven, and representatives from The Source. Santa’s sleigh with food for the homeless.

britishland.com/crreport2010 The Source at meadowhall 04

The Source at Meadowhall

Young Apprentices As a National Skills Academy for Retail, The Source is helping to ensure that young people have the skills 289 that the retail sector will need to meet the major students challenges it faces. from 30 schools have participated since 2003.

63 young people enrolled on courses In February 2010, The Source held a to gain nationally recognised retail and two-week Apprenticeship Exhibition in customer service qualifications in 2009. Sheffield city centre, in partnership with They came out of school for one day a the National Apprenticeship Service. week, combining lectures at The Source This offered employers and young people with shopping centre work placements – the opportunity to find out more about a first taste of the working world for many Apprenticeships. One of The Source’s key of them. 289 students from 30 schools priorities is supporting local businesses have participated since 2003, gaining and their training needs, particularly with qualifications equivalent to over 1,000 Apprenticeships, meaning that they are GCSEs grades A to C. well placed to give advice to any local employers thinking of hiring an apprentice. ! “The Retail Skills Shop is a great opportunity for young people and employers to call in for an informal chat and find out the opportunities that Apprenticeships can offer. A recent survey also revealed that 74% of consumers in the region prefer to use a business which employs apprentices.”

Nick Wilson Regional Director at the National Apprenticeship Service

“Each apprentice has gone above and beyond to meet our expectations and the scheme has been such a success, we are encouraging other areas of Insight to follow suit. We have a great partnership with The Source and this is reflected in how much the apprentices enjoy their work.”

Hayley Buxton Recruitment Resourcer at Insight The Source at meadowhall 05

The Source at Meadowhall

All for a good cause The team at The Source raised valuable funds for Children in Need, the Jane Tomlinson Run for All appeal and Weston Park Hospital.

Five members of The Source team trained Two of the chattiest gym members at The The Source also donated 4,000 one-month for six months to get fighting fit for the Jane Source raised money for Children in Need gym memberships, worth £70 each, to the Tomlinson Run for All challenge in June. by participating in a sponsored silence on Charity Unleashed gift book scheme. These After injuring her leg before the race Clare 23 November 2009, during their 60-minute gift books brought together over £1,000 Smith was worried that she was going workout. Fitness Instructor, Clare Cole, worth of experiences for only £50, giving to have to pull out, but colleagues Ann commented: “We can always count on our people the chance to benefit from savings Jones and Franca Kelly stepped in to help, gym members for support when it comes with local retailers and service providers, pushing her round the 10 kilometre course to charity. It was a difficult challenge for such as spas, restaurants and gyms. They in a wheelchair. Mike and Javid as they are never quiet quickly sold out, raising £60,000 for Weston  whilst they are in the gym, but they did it Park Hospital Cancer Charity. and we are all really proud of them. Thanks to all our gym members for supporting The Source is now raising money for Mike and Javid by donating to Children in Bluebell Wood Children’s Hospice, Need.” through the Master Cutler Challenge. All departments are getting involved, with fundraising events including a ‘rags r us’ collection, a race night, a sponsored bungee jump and a bring-and-buy sale.

“The Source was proud to support the innovative Charity Unleashed scheme. As a charity ourselves, we understand how imperative it is to have the support of local businesses and the community and we are always impressed by the never- ending encouragement Sheffield offers. This was our opportunity to give back to a fellow charity and support a fantastic cause.”

Mike Denby Business Communication Manager at The Source

www.thesource.meadowhall.co.uk britishland.com/crreport2010 FIND OUT MORE

Find out more about how we are achieving more by working with our staff, suppliers, occupiers and local people.

britishland.com/crreport2010

– 12% less energy use across our like-for-like portfolio, saving 11.1 million kWh and £700,000 for occupiers, as well as cutting carbon emissions by 4,675 tonnes. – £3.5 million savings for occupiers on service charges compared to last year, with average savings of 7% per m². – BREEAM Excellent ratings for all new office developments, withR opemaker Place becoming one of the first buildings inE urope to achieve pre-certification for LEED Platinum. – 13% less water use across our like-for-like portfolio, saving 54.7 million litres of water and £70,000 for occupiers. – 86% of all development waste recycled or re-used, with 83% of managed waste at our properties diverted from landfill. – £717,000 invested in good causes through cash, time and gifts in-kind, with a further £11.2 million contributed to local infrastructure and initiatives through the planning process. – 32% less British Land controlled energy use at our Head Office, saving nearly 1 million kWh and £50,000 on energy bills.

British Land was recognised as real estate sector leader in the Oekom Corporate Responsibility Review 2010, and one of the Global 100 Most Sustainable Corporations 2009 by Corporate Knights. We were also voted Landlord of the Year 2009 by UK retailers and Property Company of the Year 2009 by readers of Estates Gazette.

We achieved new levels of transparency, with GRI Index B+, additional performance data and eight new medium-term targets.

Performance data was independently reviewed by Bureau Veritas. Want to know more? If you would like to know more about our approach to corporate responsibility or let us know your views, please email us at [email protected]

Or write to: Justin Snoxall Head of the Business Group British Land York House 45 Seymour Street London W1H 7LX Design by Origin. t. +44 (0) 20 7486 4466 Copywriting by Commercial Inspirations. Printed on 9lives paper made from 55% f. +44 (0) 20 7467 2869 recycled and 45% FSC-certified fibre. Printed using vegetable-based inks by an britishland.com/crReport2010 ISO:14001 accredited printer.