Spring Catalog | 2021 CDW AMPLIFIEDTM Services Table of Contents

CDW Amplified™ Services Overview...... 3 CDW Amplified™ Security Services...... 62 CDW Amplified™ Secure Platform CDW Amplified™ Infrastructure Services...... 6 ™ Next-Generation Firewall and IPS...... 63 CDW Amplified Networks Content Security...... 65 Data Center Networking...... 7 Identity and Access Management...... 67 Enterprise Networking...... 9 ™ Policy and Access...... 70 CDW Amplified Hybrid Cloud Network Visibility and Endpoint Protection...... 71 Cloud...... 11 CDW Amplified™ Detect and Respond Hyperconverged Infrastructure...... 17 ™ Log Aggregation and Correlation...... 73 CDW Amplified Data Center Security Incident Response Services...... 74 Software-Defined Data Center - Virtualization, CDW Amplified™ Information Security Storage and Compute...... 18 Information Security...... 75 Next-Gen Backup...... 22 CDW Amplified™ Physical Security Data Center Migration and Optimization Services...... 24 Video Surveillance...... 77 Compute and Storage...... 25 Access Control...... 78 Power and Cooling...... 26 Environmental Sensors...... 79 CDW Amplified™ OS Operating Systems, Applications and Services...... 27 CDW Amplified™ Support Services...... 80 Tech Support...... 81 CDW Amplified™ Workspace Services...... 34 CDW Amplified™ Collaboration CDW Amplified™ Development Services...... 83 Communications...... 35 ™ Messaging and Conferencing...... 38 CDW Amplified Data Services...... 84 Video...... 41 Engagement – Contact Center...... 43 Business Applications...... 45 Portals and Content Collaboration...... 48 CDW Amplified™ Endpoint Mobility...... 50 Management and Security: Unified Endpoint Management...... 52 Management and Security: Mobile Workspaces...... 55 Managed Print Services and Printer Supplies Program...... 58

800.800.4239 | CDW.com/cdwservices 2 CDW AMPLIFIEDTM Services Overview

Technology Services solve your unique challenges and capitalize on new opportunities. From roadmaps to adoption to project deployment and lifecycle management, the experts at CDW bring years of experience to help you design, orchestrate and manage your technology environments.

Get More From Your Technology No matter where you are on your technology journey, CDW’s full lifecycle of services supports your internal team and helps you focus on your business goals.

DESIGN ORCHESTRATE Using a wide breadth of Our expert engineers configure tools, data and years of and deploy your solutions to expertise, we offer guidance help you implement the right and workshops with CDW technology and ensure it works engineers that assess your the first time. We create a roadmap specific needs and make to ensure you’re fully utilizing recommendations to address your technology solutions and gaps and optimize growth. receiving expected value. MANAGE Save time and money or augment internal IT team bandwidth with our 24/7/365 support and expert management of any aspect of your technology solutions.

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CDW AMPLIFIED™ Infrastructure Services CDW AMPLIFIED™ Security Services Today, applications need to scale rapidly, and users need Cybersecurity risks are higher than ever, and organizations access to complex data at increasing speeds. It takes require continuous defense, detection and dynamic precise planning and execution to build a standards- responses against evolving threats while maintaining based infrastructure that meets business needs. CDW industry compliance. CDW Amplified™ Security services Amplified™ Infrastructure services provide expertise, provide independent evaluations of your security posture tools and resources to scale and future-proof your data and help you fortify your weaknesses. Our certified center architecture. We help you upgrade your existing experts design comprehensive strategies and solutions architecture and prepare for what’s to come, whether for protection and response. We orchestrate advanced you’re on-premises, migrating to the cloud or network defense techniques such as next-generation already there. firewalls, advanced endpoint protection and network visibility, content security, policy and access and more. CDW AMPLIFIED™ Workspace Services And we manage solutions for complete threat visibility. Security challenges, multiple tools and lack of ™ resources can make it difficult to deliver the real-time CDW AMPLIFIED Support Services collaboration experiences that employees expect. IT teams are busier than ever – they aren’t just keeping CDW Amplified™ Workspace services provide a the lights on for everyday technology needs, they’re comprehensive approach that allows employees to driving innovation across organizations. IT teams no longer work from anywhere, on any device. We enable you to have time to drop everything for every broken laptop or build a communications platform that grows with you, lost password. CDW Amplified™ Support services deliver is rapidly adopted by end users and helps you improve custom warranty, maintenance and support services that business outcomes through seamless collaboration. augment your IT staff so they can focus on maximizing business outcomes. CDW AMPLIFIED™ Development Services CDW AMPLIFIED™ Data Services Growing technical debt in your application stacks and software delivery processes can bring your organization Making data-driven decisions in a competitive market to a halt. Modern, cloud-native technologies and industry- takes a comprehensive data strategy and a modernized leading best practices allow you to develop applications that data warehouse. CDW Amplified™ Data Services, including revolutionize your infrastructure and solve business issues. artificial intelligence (AI) and machine learning (ML) services, CDW Amplified™ Development Services can modernize offer actionable insights that give you a stark competitive your applications, streamline delivery through DevOps, and advantage. Design, build and deploy modern data analytics write custom, cutting-edge apps that drive your business. and AI/ML solutions for storing, transforming, discovering and operationalizing your data.

800.800.4239 | CDW.com/cdwservices 4 CDW AMPLIFIEDTM Services Overview

CDW Amplified Services at a glance: CDW Local touch, multinational reach EXPERTISE PLUS EXPERIENCE CDW Services offer you an unusual combination: the Our deep expertise across a full range of close relationship and easy access of a local provider who integrated technology solutions backed understands your IT environment inside and out, and the by deep industry specialization allows us scale, efficiency and resources of a multinational provider. to provide flexible, end-to-end services to LOCAL ATTENTION our customers. Our on-demand resources provide the assistance and scale your IT CDW is headquartered just outside of Chicago, Ill., team needs — freeing them up to focus on and we have 30-plus local branch offices throughout delivering bottom-line value and innovation. the United States and Canada. So, chances are, we’re within driving distance of your office. And even if HOW WE DO IT you’re located in an area without a local CDW branch, We get that every IT solution is unique, and our network of trusted service providers — all trained that its delivery must be customized to meet to follow the same consistent approach, processes, your specific needs. In tandem with industry- methodologies and professional manner of CDW- leading partners, our highly experienced badged engineers — ensure that your organization will architects, engineers and project managers still get the full attention and resources it deserves. will work with you to design, orchestrate and manage solutions that meet your NATIONAL SCALE needs and help you reach your IT goals. For U.S. customers, our operational footprint is abundantly national, with offices located in every region and two OUR SERVICES state-of-the-art distribution centers strategically From configuration and maintenance to located for the fastest possible service. We have full advanced engagements across infrastructure, redundancy, eProcurement integration and provider workspace, security, data, development consolidation available to further increase our cost and and support, CDW has the expertise you service efficiencies. In addition to our local branches, we need to help with everything. Our technical have over 1,100 services professionals and a fast-growing support and professional services experts, network of trusted service and solutions partners. In architects and engineers give your IT fact, because of our national scale, CDW is able to identify team the time and focus they need to areas of emerging need for our customers and then turn IT into a competitive advantage. ramp up our expertise and resourcing in those areas.

OUR VALUE MULTINATIONAL REACH We know IT. That’s our business. When CDW is expanding its unique expertise and experience you partner with us, we take the extra around the world, with offices in the Asia-Pacific region, load off of your IT team so they can focus the U.K. and Ireland, the Middle East and Africa, along with a on innovating while your organization supply chain and logistics capabilities that extend into more maximizes its IT investments — all while than 100 countries. As a result, CDW is now able to extend delivering real value for your customers. its solutions and services deep into international markets.

800.800.4239 | CDW.com/cdwservices 5 CDW AMPLIFIED™ Infrastructure Services

Today, applications need to scale rapidly, and users need access to complex data at increasing speeds. It takes precise planning and execution to build a standards-based infrastructure that meets business needs. CDW AmplifiedTM Infrastructure services bridge gaps in expertise, tools and resources to scale and future-proof your data center architecture.

CDW Amplified™ Networks CDW Amplified™ Data Center • Data Center Networking • Software-Defined Data Center — Virtualization, Storage and Compute • Enterprise Networking • Next-Gen Backup • Data Center Migration and Optimization Services CDW Amplified™ Hybrid Cloud • Compute and Storage • Cloud • Power and Cooling • Hyperconverged Infrastructure

CDW Amplified™ OS • Operating Systems, Applications and Services

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Solution Benefits • NSX Design and Planning Workshop: Your organization can achieve the VMware NSX is the gold standard following by employing a CDW Data for Software Defined Networking Center Networking solution: (SDN) within VMware vSphere environments. Its key features • The ability to support increased include Network Virtualization application demands. (L2/L3 routing and forwarding • Give employees consistent, reliable within the Hypervfisor), Micro- access to the tools they need to do Segmentation (firewalls between their jobs by delivering applications servers) and Network Function faster and more securely. Virtualization (virtualized firewalls, • Avoid costly downtime and lost routers, load-balancers and VPN productivity by improving network running on NSX edge). This design High-bandwidth deployments and planning sessions is led by a CDW like virtualization and cloud performance, availability and continuity of operations. NSX implementation engineer to computing support your determine your organization’s NSX organization but can put massive • Prepare for future needs by requirements, use cases and design strains on your network. To increasing network flexibility and strategy. We will work with you on scalability. properly manage the changing NSX feature and design decisions Vendors Supported while developing a high-level design traffic patterns of your data and document. applications, you need a highly • Cisco • Multi Data Center Planning and optimized network. • HP • F5 Design: Customers with data centers CDW’s experts can help you • Citrix NetScaler in multiple locations frequently improve the performance of your • VMware encounter networking challenges when attempting to get multiple sites CDW can deliver additional Data Center network so it can help keep your to operate well with each other. CDW solutions by utilizing its vast network of entire data center humming. can help build a solution to get the third-party partner services providers. most out of your multiple data center Services locations. CDW’s Data Center Networking services Orchestrate fall into one of three lifecycle phases — Implementation/Adoption Design, Orchestrate and Manage. • Cisco ACI Jumpstart: This Design engagement deploys ACI, getting it Advisory/Assessment up and running in your environment • Network Health Checks and along with moving some applications Assessments: CDW will assess to the new platform. your overall network infrastructure • CDW Migration Services for Cisco and report back detailed findings Nexus 7000 and 7700 Series: and recommendations, including Whether you are planning to migrate a Network Inventory Report, L2/ to a new network architecture L3 topology map, and configuration or simply want to shore up your details such as QoS and Multicast. current environment, CDW is • Cisco ACI Planning and Design your trusted advisor for success. Workshop: The workshop is held in Our engineers help you plot out a advance of deployment of Cisco’s strategy according to your downtime Application Centric Infrastructure to tolerance, whether it be five hours, validate a customer’s design. five minutes, or none at all. We will

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use our labs (or yours) to develop, • Configuration Services: Technology validate and explain the strategy, products don’t come off the then migrate to the appropriate assembly line ready to work for you. hardware as designed. They must be custom-configured • NSX Proof of Concept with to meet your organization’s unique Microsegmentation: This needs and specifications. That’s engagement is suited for not as easy as it sounds. It takes customers who want to test time and expertise that your IT functionality of VMware NSX team might not have. CDW has a micro-segmentation features in a wealth of experience in satisfying pre-production environment. The customers’ needs for Network service includes a design session to and Security Device Configuration, determine use cases, deployment Rack Configuration and Asset in a pre-production environment, Management Services. implementation of use cases and Manage knowledge transfer. CDW can take responsibility for the • VMware NSX Network Virtualization tasks associated with monitoring, Accelerator Service: This service upgrades, maintenance, reporting is suited for organizations that and hardware and circuit incident want to deploy a pre-production management for products from Cisco, environment designed to meet HP, F5, NetScaler and VMware. To best their specific requirements. This meet your organization’s needs, you jumpstart-style engagement will can choose from three tiers of support, consist of a design session(s), all powered by our redundant 24/7 deployment and two days of Enterprise Command Centers (ECC). knowledge transfer. • Data Center Network Deployment: CDW’s engineers can install Nexus switches to provide connectivity to devices within your environment, Next Steps in addition to implementing the logical design the customer desires, An in-depth discussion resulting in network connectivity with CDW can provide you across your racks of servers and with more insight into the storage. importance of this work • Load-Balancer Services: We can and help determine how provide assessment, design and much effort will be required. implementation services for F5 Contact your CDW account and NetScaler application delivery manager to speak with one controllers. of our solution architects.

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Solution Benefits include a network inventory report, • Your organization can achieve the topology map, and configuration following by employing a CDW details such as QoS and Multicast. Enterprise Networking solution: As a result of this engagement, your organization will have a list • Solutions that provide business of items to enhance your network outcomes and integrate those environment to achieve your desired solutions with your environment. business outcomes. • New levels of business integration • Wireless Surveys: CDW will survey with IT and business processes. your wireless service area and • Improved user experience. provide recommendations for access point placement to ensure a service • Access to our extensive experience level appropriate to your business Enterprise networks are an built on previous projects and needs. CDW can provide surveys essential component to digitize relationships with vendors. for new deployments, redesigns your business. Whether your Vendors Supported and validations for organizations goals include connecting fans in • Cisco looking to ensure top quality wireless stadiums, connecting mechanical performance. • Cisco Meraki sensors or connecting users, • Public Venue Wireless Services: • Aruba/Silver Peak CDW can help provide the Improve the fan experience! CDW has solution to drive your desired • Silver Peak experts to survey, design and deploy business outcomes. CDW can deliver additional Enterprise wired and wireless network services Networking solutions by utilizing its to large public venues or stadiums, CDW has the experts to design vast network of trusted third-party and we’ve done some of the largest! and deploy these complex partner services providers. • Planning and Design Services: CDW solutions and make them easily Services will work with you to create a design consumable for your business. and integration strategy for next- CDW’s Enterprise Networking services generation network solutions such fall into one of three lifecycle phases — as SD-WAN and DNA-Center. The Design, Orchestrate and Manage. deliverable is a low-level design to be Design used for deployment. Advisory/Assessment • Software-Defined Services: CDW • Advisory Workshops: CDW will provides both Software-Defined provide a workshop to educate and Access and SD-WAN services, validate readiness for advanced which include solution readiness solution deployment such as SD- to validate the solution meets WAN, DNA-Center, and Software- your organization’s business and Defined Access. As a result of this technical objectives, planning engagement, your organization and design services on how the will be better positioned to make solution should be implemented, an educated decision on your go- integrated and migrated, followed by forward strategy. implementation services to assist in the roll out of the solution into your • Network Health Checks and environment and managed services Assessments: CDW will assess your to ensure the solution continues overall network infrastructure and to provide optimal performance report back detailed findings and throughout the lifetime of the recommendations. The deliverables Software-Defined investment.

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Orchestrate providing training to your staff on Implementation/Adoption Cisco DNA. Software Defined Access is not included in this QuickStart. • Deployment Services: CDW’s engineers can help you get the most • DNA/Software-Defined Access out of your network infrastructure Path to Pilot: This engagement by designing and deploying a solution provides your organization with the tailored to fit your needs. Whether DNA QuickStart, Software-Defined it’s deploying emerging technologies Access planning and design, and such as SD-WAN or complex Proof of Concept for a lab or non- projects including wired and wireless, production site. This includes one CDW has done it. CDW can provide WLC and an ISE server with a very any level of engagement required by basic configuration to assist you a customer. CDW implementation with basic testing of the solution. The services span from consultative result of this engagement allows you deployment assistance, to turn-key to validate that the solution provides deployment services. The outcome the desired business outcomes. is a deployed solution implemented • Configuration Services: Technology to the industry’s best practices and products typically do not come designed to provide the desired custom configured for a specific business outcomes. application. They require some type • Adoption Services: Our engineers of custom configuration to meet will provide scheduled, post- your organization’s unique needs and implementation sessions around specifications. This can be a complex defined metrics and technology goals and/or repetitive process which such as additional IT staff knowledge your IT may not have the expertise of the implemented solution and or resources available to administer. enhancement recommendations. The CDW has a wealth of experience and result of this engagement will be your resources used to provide Access organization getting the most value Point Provisioning Services. Next Steps out of your investment, Manage • DNA Center with Assurance An in-depth discussion QuickStart: The DNA Center with CDW can help your IT team ensure the with CDW can provide you Assurance QuickStart service is solution provides optimal reliability, with more insight into the a solution that stands up Cisco availability and performance by importance of this work DNA Center in your environment, taking responsibilities for tasks associated with monitoring, upgrades, and help determine how allowing your organization to see immediate value from Assurance maintenance and reporting for your much effort will be required. and base automation. This service Cisco enterprise wired and wireless Contact your CDW account includes a remote or onsite planning networking, Cisco Meraki, Aruba, Silver manager to speak with one session, boot-strapping and initial Peak and Cradlepoint solutions. of our solution architects. configuration of DNA Center, creating sites and importing customer maps, adding customer devices, and

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Solution Benefits will take approximately two weeks Your organization can achieve the to collect data. The length of the following by employing a CDW Cloud assessment analysis will be based on solution: the size/type of the environment to • Identity benefits: Identity and access be assessed. management via Azure Active • Azure Governance — Security and Directory, including single sign-on to Cost Management: We will work thousands of SaaS-based apps to the with you to create a plan for Azure cloud cloud governance. This workshop • Storage benefits: Reliable cloud will help take an in-depth look at the storage for data which allows you to people, processes and technology tier on-premises storage, provide currently in place and assist with robust backup and archival to the building a framework that will make Even if your organization is cloud it easier for your IT team to support well along on its cloud journey, • Computer benefits: Launch Windows business needs while still providing added complexities of public Server and Linux virtual machines in the flexibility to use Microsoft Azure. and multicloud environments minutes and pay only for the capacity The workshop is typically three days make careful planning a must. you need in duration for brand-new, greenfield CDW Amplified™ Infrastructure Azure environments. For existing • Site Recovery benefits: Set up your Azure deployments, we recommend Services help you design and disaster recovery plan without the coupling this workshop with the augment your cloud capabilities, upfront capital costs associated with Azure Design Assessment to give build custom cloud applications dedicated DR environments you a complete view of your Azure and bolster security for your new • Dev/Test benefits: Quickly create environment. and centrally develop and test platform. • Azure IaaS Foundation Jumpstart: environments on Azure Building the perfect cloud We will work with you to validate • Data Analytics Scenarios: Analyze your existing Microsoft Azure IaaS platform is a monumental task. and visualize relational data without infrastructure to document and We help you build your platform investing in costly hardware typically validate it is configured according to your exact specifications, required for these scenarios to best practices. The following IaaS allowing for easier service and • IoT benefits: Connect devices, other components will be reviewed: Azure application integration while M2M assets and people to better subscription(s), identity in Azure, keeping your public and private harness data across your business resource group(s), storage accounts, clouds scalable and secure. networking and connectivity, and Services virtual machine configuration. Managing an ever-evolving cloud CDW’s Cloud services fall into one of three We will provide a findings and environment — or multicloud lifecycle phases — Design, Orchestrate recommendations document and can and Manage. environments — requires also assist with remediation if needed. specialist skills. CDW helps you Design The Azure Design Review sessions Advisory/Assessment will be based on the complexity of manage your cloud environment the existing Azure environment. efficiently and transparently. • Azure Migration Assessment: CDW The typical engagement will range CDW helps you control costs will work with you to deploy an from one to two weeks and will scale and monitor operations while assessment tool in your environment, according to the complexity of the providing ongoing technical ensure the tool is configured properly, existing Azure environment. The run the tool, and then help interpret Azure Design Assessment can be assistance and platform and review the results. The results development support, so you can coupled with the Azure Governance will help you understand the costs of Workshop. continue to innovate in a cloud moving your on-premises workloads environment tailored to your to Azure as well as expected • Azure Advanced Identity and organization. performance. The assessment tool Authentication Workshop: This

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workshop service offering formulates just the tools. It requires the right applications and mobile devices reach a complex identity and authentication people and processes to deliver more customers and cut costs. The architecture for your organization success. Understanding DevOps and Azure App Modernization Workshop after you’ve decided to move to the how it can make your organization will guide you on identifying cloud. The cloud decision has an impact run more efficiently and on-time applications that are ideal candidates on how your environment is set up can be a difficult. CDW has the right for modernization and then deploy and early decisions are necessary, people and experience to help set to Azure App Services. Learn how as the cloud identity will become your organization on the right path to leverage Azure App Services to the foundation for cloud transition to adopting a DevOps framework. modernize your infrastructure with efforts. This engagement will help you The Azure DevOps Assessment will best practices. understand complex environments provide an Azure DevOps Overview • SQL Migration to Azure Workshop: and requirements and sort through all and Environment Assessment. We Over the years, organizations have the available services, products and will review your current development deployed on-premises SQL Server for configuration options, resulting in the process and provide knowledge a wide variety of needs. Many of these development of a high-level cloud transfer on DevOps best practices. deployments become increasingly identity and access architecture that We will provide recommendations complex over time, often are business meets your requirements. Among on how to integrate your application critical, and are typically resource the items typically discussed during development process into DevOps intensive. Organizations are looking the workshop are: Azure Active and develop a roadmap for DevOps for options for their next-generation Directory, Azure AD Connect, Active adoption. Some of the products and data requirements. Microsoft has Directory Federation Services, tools covered for DevOps include: created additional options for those Microsoft Identity Manager, Microsoft Visual Studio Team Services; data requirements by utilizing Exchange/O365, Active Directory, Continuous Integration/Continuous Microsoft Azure. You now have the Active Directory Lightweight Delivery (CI/CD); Azure Automation; option of using traditional Microsoft Directory Services, migration tools Platform as a Service; App Services; SQL servers in Azure Infrastructure and user experience and client SQL Database Services; and as a Service (IaaS), Azure SQL behaviors. Serverless, Functions, Service Fabric, Database in Azure Platform as a Logic Apps, Mobile Apps, and Event • Azure DevOps Assessment: DevOps Service (PaaS), or Microsoft’s new Hubs. is the integration of the essential Azure SQL Database Managed parts of IT, development, operations • Microsoft TFS to Azure DevOps: Instance. During the SQL Migration and security to deliver a successful Azure DevOps provides numerous to Azure Workshop, CDW will assist project. Bringing these teams together improvements over Team Foundation you reviewing your current on- into a standardized process can Server in terms of features and premises SQL infrastructure and plan accelerate the delivery of applications management. Your organization a logical migration strategy to a next- in a standardized and efficient manner. can benefit from having the latest generation SQL infrastructure. Embracing DevOps is more than functionality without having to • Hybrid Cloud Assessments: CDW manage the infrastructure. Migrating Consulting Services help reduce the from Team Foundation Server to complexity of your cloud journey. Next Steps Azure DevOps requires careful We help create a strategy that fits planning to ensure a successful your organization’s goals and meets An in-depth discussion transition. CDW can help with all your needs. Our consultants are with CDW can provide you phases of a TFS Migration, including experienced in advising clients on with more insight into the assessment, planning, design and Workload Rationalization, Financial migration. importance of this work Modeling, Migration Planning, Cloud and help determine how • Azure App Modernization Workshop: Readiness Workshops, Cloud Center much effort will be required. Application modernization transforms of Excellence, and DevOps, Data Contact your CDW account your business into taking the most Analytics and Business Intelligence. advantage of cloud services. Take manager to speak with one • Governance Workshop for AWS your applications to the cloud to of our solution architects. — Cost Management, Security leverage the scalability, reliability and Identity: This workshop takes and performance of Azure. Modern

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an in-depth look at your cloud reliable, secure, efficient and cost- to extend infrastructure agility and infrastructure, business goals, gaps, effective systems in the cloud. availability into the cloud. The POC and provides recommendations for • VMware Cloud on AWS Design can help identify any potential issues optimization and remediation, all of Services: These engagements focus in migrating onto VMC on AWS, and which CDW can implement for you. on design of VMware’s hybrid-cloud success is measured by a small-scale, It is a less-invasive/high-impact Software-Defined Data Center 30-day deployment. Successful engagement with one-on-one CDW (SDDC) solution, VMware Cloud deployments can also be promoted to AWS engineering support that doesn’t on AWS. This is a physical VMware full-scale production instances at the require excessive time or resources infrastructure that is located in conclusion of the POC. from your organization. A CDW AWS data centers and managed Orchestrate AWS engineer helps you understand by AWS/VMware. It is a true IaaS Implementation/Adoption your AWS environment and where model, but using the same VMware improvements can be made in regard infrastructure and management tools • CloudEndure DR for AWS: This service to cost control, security and identity you already use in your on-premises will help you design and implement management. data center. The VMware Cloud on a disaster recovery solution in AWS • Migration for AWS: The Migration for AWS Design Workshop focuses on using CloudEndure DR. It supports AWS will assist in prepping, building, implementation design and use- on-premises to cloud, cross region, testing and executing your migration case validation to help prepare for a and cross cloud use cases. The to AWS. CDW deep dives into all the successful VMware Cloud on AWS service includes: discovery of your resources you plan on migrating, deployment. environment, AWS infrastructure including: Detailed Analysis; Security, build, implementation, validation, • CDW Cloud Security Posture Risk and Compliance; Application and technical documentation, and a Assessment: Adopting new cloud Hardware Dependencies; Migration failover and failback runbook. Let services can accelerate digital Wave Planning; and Operational CDW help you realize your desired transformation across industries, Integration. CDW then migrates the business outcomes to ensure sometimes the move to the cloud identified resources and ensures a business continuity. presumes a certain level of inherent successful transfer. This project will security that is not actually present. • Azure Migration for Windows and also assist in providing best practices, Thankfully, Cloud Security Posture Linux Servers: This engagement knowledge transfer, and keeping your Management (CSPM) tools give will assist your organization with costs low, reducing downtime and IT professionals the deep visibility the selection and implementation maximizing efficiency. they need to recognize and correct of virtual networking technology. • Cost Management for AWS: We security vulnerabilities and We will help you learn the best will work with you to create a plan potential regulatory issues as they approaches to deploying virtual for AWS cloud governance. This arise. After setting you up with a machines, including the associated workshop will take an in-depth complimentary trial license of your cloud services and storage accounts. look at the people, processes and chosen CSPM solution, our CDW During the engagement, we will technology currently in place and Cloud Security Posture Assessment assist in planning, designing and assist with building a framework (CSPA) Specialists will draw upon building of an Azure subscription that makes it easier for IT to support experience from thousands of environment. This project serves as business needs while still providing security engagements to help you an accelerated Jumpstart, which will the flexibility to use AWS. determine whether the tool fits your allow your organization to utilize your organization’s unique needs. Their production, test and development • CDW Well-Architected Review for detailed guidance can speed up the environments. This service is best- AWS: The CDW Well-Architected decision-making process to jump- suited for organizations that have yet Review for AWS can help you start your risk-mitigation efforts. to implement Azure and are looking understand the pros and cons of for assistance in getting started. decisions you may have made while • VMC on AWS Proof of Concept It is not intended to be a complete building on AWS. This Review will (POC): The POC is a vital step on your integration solution. This offering also help you learn architectural best hybrid cloud journey to determine will result in the development of a practices for designing and operating how VMC on AWS can be leveraged

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clear vision of the high-level solution enabling Microsoft Azure Storage the AD FS Farm as necessary using goals and constraints. We will as an offsite repository for backups. SSL certificates and will install and determine the appropriate network A highly skilled CDW engineer will configure AD FS servers and proxy connectivity and configuration for the interview various stakeholders during servers. We will configure and verify project and define an authentication the information-gathering stage of Federation and DNS configurations. mechanism for virtual machines in this remote service. We will create CDW will then assist in enabling single Azure. The servers implemented can and configure recovery vaults. If a sign-on for up two applications and include both supported Microsoft blob storage account is required, two users as a pilot. All of this work Windows Servers and supported we will create that, too. When the is done remotely. Our engineers Linux distributions. We will share engagement is complete, an Azure will typically run scripts or connect our knowledge of industry-leading Storage environment designed to to your environment manually to practices on the administration, your requirements will be stood up discover the necessary information operation and configuration of Azure, and operational in the cloud. This to complete the engagement. We as well as identify business and engagement is limited in scope and will supplement that information by technical requirements. Finally, we will does not include configuration of interviewing various stakeholders implement and pilot the solution in the your storage device or the migration within your organization. production environment. of any data to Azure Storage. If • Citrix on Azure: Delivering applications your environment demands a more • Azure DevOps Automation: DevOps and virtual desktops to your users complex solution, our Professional is the combination of the right people, is demanding on your infrastructure Services team can deliver it through a processes and tools to get the most and seems to never stop growing. custom statement of work. from your IT organization. Automation Placing your Citrix environment on of many of your common tasks is • AWS Offsite Storage for Veeam:This Azure allows for scalability, growth critical in implementing DevOps service will help you integrate your and flexibility to adopt to business practices to reduce effort and costly on-premises Veeam infrastructure demands. The Citrix on Azure Pilot is errors. There are many tools to get to archive backup data into the public to help accelerate a deployment of started in automating activities for cloud for offsite backup archiving. XenApp, XenDesktop or Netscaler on-premises and cloud. CDW can The service will create or validate that is hosted on Azure. Evaluate help identify the processes that can your public cloud subscription is Azure for an application or desktop be automated and show you how to ready for integration, then assist with delivery project deployed on Azure. leverage the tools available in Azure. configuring Veeam to use the cloud • NetApp ONTAP Cloud for Azure This engagement will provide an storage for backup archival for the Jumpstart: CDW can assist with Azure DevOps Overview and current appropriate SLA domains and backup planning and deploying a NetApp Environment Assessment. CDW jobs. cloud-based storage solution (ONTAP will review your current automation • Enhancing Identity and Access with Cloud) that can be used for both process and provide setup and Azure: Our highly skilled engineers SnapMirror/SnapVault replication and configuration of Azure Automation. will assess your organization’s for end-host connectivity via CIFS, We will offer recommendations on readiness for connecting your Active NFS and iSCSI. This service assists how to integrate Infrastructure as Directory environment to the cloud, with the overall ONTAP cloud design, Code into your environment and remediating the more common or deployment of needed appliances, develop a roadmap for DevOps simple issues that currently exist. We and finishes with a CDW engineer Automation adoption. Some of the will then download and install Azure providing knowledge transfer around products and tools covered for Active Directory Connect using either the solution. DevOps include: Azure Automation; Express Settings or Customized Desired State Configuration; • Azure Site Recovery for Disaster Settings. We will configure Azure Infrastructure as Code; Source Recovery: Within your organization’s AD Connect to sync identities from Control; PowerShell Workflow and Azure environment, we will install your on-premises Active Directory Scripting; Third-party integration; and configure Azure Site Recovery, to Azure Active Directory, resulting and Development and Operations establishing a Disaster Recovery as in the single sign-on solution your Governance. a Service solution that allows you end users expect. If AD Federation to replicate your virtual machines to • Using Azure Storage for Backup: Services is chosen as part of the the Azure cloud and then bring them CDW will assist your organization in engagement, CDW will configure

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up in the event of a disaster. The on-premises or cloud environments: and downtime. Your unsupported engagement begins with a planning Log analytics, application monitoring, Microsoft SQL 2008 servers might and design workshop, which consists security and audit, capacity planning, not meet PCI, HIPPA, SOX or other of a series of meetings that will focus AD and SQL server assessment, regulatory audit requirements. on your current environment and configuration changes, malware This can create significant costs or the identification of business and assessment, and patch managment. problems for your business. Even if technical requirements. After we have • Microsoft Windows Server 2008 regulatory audits are not a concern, mapped out the appropriate plan, we End-of-Support Services: Microsoft the downtime risks are. Now that will work with you to get the solution Windows Server 2008 and 2008 Microsoft will no longer provide implemented. We will configure the R2 reached end-of-support phase support, your organization could virtual networking and the gateway on January 14, 2020. Organizations incur significant costs in the event of in your Azure environment, and that are running Windows Server downtime. then configure storage. Then we will 2008 need to assess the impact, in • Jumpstart for AWS: The Jumpstart for replicate your designated virtual terms of both the risks and benefits. AWS will assist in the design, planning machines to Azure storage, taking Microsoft has announced that for and build of an AWS environment. what you want from your on- Windows Server 2008 servers that This project will be an accelerated premises environment and replicate are migrated to Microsoft Azure, Jumpstart, which will allow you it in the cloud. We will conduct failover they will provide extended support to utilize your production, test or testing to ensure Azure Site Recovery for an additional three years. The development environment. It will also is operating the way it was specifically Windows Server 2008 End-of- assist in providing best practices and designed for your organization. The Support engagement helps you knowledge transfer in demonstrating solution can include both supported gain a clear understanding of how to the best way to maximize the benefits Microsoft Windows Servers and manage application incompatibilities of utilizing AWS. supported Linux distributions. When that could arise from an upgrade from the engagement is complete, you will • AppStream for AWS: The AppStream Windows Server 2008 or 2008 R2 and have a fully functioning and tested for AWS will assist in the design, provides a roadmap for remediation Disaster Recovery Solution. planning and build a single AppStream of application compatibility issues custom image for your environment. • Azure Stack – Proof of Concept: CDW in preparation for migration to This project will also assist in providing will help accelerate a deployment to a Windows Server 2012/2016 or to best practices and knowledge public, private or hybrid cloud that is Microsoft Azure. CDW can then assist transfer in demonstrating best way hosted on Azure but on-site. Evaluate your organization in the testing, to create images and build your AWS Azure Services for an application remediation, validation and migration infrastructure. development project without of applications to Windows Server investing in a full Azure Stack solution. 2012/2016 or to Microsoft Azure. • Rubrik Cloud Integration for The Azure Stack Development Kit is AWS: CDW Services will help you • Microsoft SQL Server 2008 End-of- a single server solution to evaluate integrate your on-premises Rubrik Support Migration: Microsoft SQL the features and services of Azure infrastructure to archive backup data Server 2008 and 2008 R2 reached on-premise. into the public cloud for offsite backup end-of-support phase on July 9, 2019. archiving. The service will help validate • Azure Monitor and Log Analytics: Organizations that are running SQL your public cloud subscription is No matter if you are using the cloud 2008 need to assess the impact, in ready for integration, then assist with or have servers on-premises, terms of both the risks and benefits. configuring Rubrik to use the cloud management and monitoring of The risks are numerous. End of storage for backup archival for the critical applications are imperative to support means that Microsoft will no appropriate SLA domains and backup ensure availability and performance. longer develop or release security jobs. Azure Monitor and Log Analytics patches or fixes. Additionally, you will is the single dashboard with all the no longer be able to call Microsoft • NetApp Cloud Volumes ONTAP for information needed to show current and get technical support. Should AWS: CDW can assist with planning status, logging of security data, you have a Microsoft SQL Server and deploying a NetApp cloud-based backup and recovery, and automation 2008 server misbehaving, you will storage solution (ONTAP Cloud) that of common steps. Azure Monitor be on your own. The risks fall into can be used for both SnapMirror/ and Log Analytics contains these two broad categories — regulatory SnapVault replication and for end- features to help manage any mix of

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host connectivity via CIFS, NFS implementing the SDDC, establishing invoice for storage, application and and iSCSI. This service assists with connectivity and integration with your infrastructure scalability, compute the overall ONTAP cloud design, on-premises data center, and running power and other cloud services. deployment of needed appliances, through pilot operation and migration and finishes with a CDW engineer tasks to ensure a smooth transition • Managed Services for AWS: The providing knowledge transfer around to VMware Cloud on AWS. We also cloud can boost productivity of the solution. offer Proof of Concept services for your IT department, allowing it to validated accounts, allowing a test spend less time on daily IT tasks and • Migration for AWS: The Migration for drive of VMware Cloud on AWS before more time dedicated to strategic AWS will assist in prepping, building, production use. deliverables. CDW can enhance this testing and executing your migration effect by taking on the responsibility to AWS. CDW deep dives into all the • Microsoft Azure VMware Solution: for tasks associated with monitoring, resources you plan on migrating, Using VMware to virtualize server including: Detailed Analysis; Security, workloads on-premises provides a updates, maintenance, configuration Risk and Compliance; Application and cost-effective method to add capacity and reporting for your AWS Hardware Dependencies; Migration and more efficiently use the hardware environment; managed by our 24/7 Wave Planning; and Operational that is available. The Microsoft Azure Enterprise Command Center (ECC). Integration. CDW then migrates the VMware Solution lets you use your CDW’s AWS-certified architects, identified resources and ensures a current investment in VMware but consultants and engineers provide successful transfer. This project will provides flexibility and global reach of the day-to-day management so you also assist in providing best practices, the Azure data centers. CDW can help can focus on business performance, knowledge transfer, and keeping your you successfully deploy a complete not technology management. Our costs low, reducing downtime and solution. We will plan and design an cloud experts work closely with you maximizing efficiency. Azure VMware Solution architecture to guide your organization to an end- to deploy in a new infrastructure • CDW Classroom in the Cloud on AWS: to-end cloud management strategy or integrate into your existing The CDW Classroom in the Cloud on that brings clarity to cloud. infrastructure. We will gather business AWS will assist you with the planning, and technical requirements to ensure a designing, and implementing of an successful project, and then install and AWS infrastructure to migration your configure the Azure VMware Solution on-premise classroom application(s) based on your needs. We will migrate to AWS. The service includes an VMware server workloads to Azure introduction to identity and access and provide a knowledge transfer. management, core compute services, virtual networking, connectivity Manage options, and provides best practices and knowledge transfer of the • Managed Services for Azure: The implementations. cloud can boost productivity of • VMware Cloud on AWS your IT department, allowing it to Implementation Services: These spend less time on daily IT tasks and engagements focus on design and more time dedicated to strategic implementation of VMware’s hybrid- deliverables. CDW can enhance this cloud Software-Defined Data Center effect by taking on the responsibility (SDDC) solution, VMware Cloud for tasks associated with on AWS. This is a physical VMware monitoring, upgrades, maintenance, infrastructure that is located in configuration and reporting for AWS data centers and managed your Azure environment; managed by AWS/VMware. It is a true IaaS by our 24/7 Enterprise Command model, but using the same VMware Center (ECC). Plus, through the infrastructure and management tools Azure Cloud Service Provider (CSP) you already use in your on-premises data center. The VMware Cloud on program, you may take advantage AWS Implementation service focuses of both managed services and the on taking the design variables and pay-as-you-use model on one

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Solution Benefits Dell EMC VxRail, Nutanix and Cisco/ Your organization can achieve the Pure Storage FlashStack. following by employing a CDW Orchestrate Hyperconverged Infrastructure Implementation/Adoption solution: • Tightly integrate your servers, • Deployment Services: When storage, networking and software it comes time to implement components. technologies like NetApp FlexPod, NetApp HCI, Dell EMC Vblock, Cisco • Reduce administration costs by HyperFlex and HyperFlex Edge, Dell minimizing capital expenses and EMC VxRail, Nutanix and Cisco/ improving operational efficiencies. Pure Storage FlashStack, CDW’s It’s not hard for traditional • Simplify management with a single engineers can help you get them up data centers to sprawl into a platform. and running in your environment disjointed hoard of equipment. and assist with data migration. Our • Improve application performance and engineers will also teach your IT On top of high-maintenance, availability by improving allocation of outdated technologies, a professionals how to get the most resources. out of the new technology. growing hodgepodge of • Streamline support models and nonuniform systems can hinder • Cisco HyperFlex Workshop: With offer scalability to meet changing CDW’s Cisco HyperFlex Workshop, performance and growth demands. you can build a private cloud on- within your organization. Vendors Supported premises in just a few days of work. That’s why no data center remodel • Cisco • Nutanix CDW engineers will guide you through a proven process that takes is complete without converged • NetApp • VMware your new equipment from in the box, infrastructure — which combines • Dell EMC • Pure Storage to ready for workload. We’re not just servers, data storage, networking going to get your new environment CDW can deliver additional Data Center running, we are going to mentor equipment and software into solutions by utilizing its vast network of you through the process and teach a single unified computing third-party partner services providers. system. Our solutions will keep you how to operationalize the new solution. We’ll provide everything your organization prepared for Services from cabling and logical drawings to CDW’s Hyperconverged Infrastructure growth at a moment’s notice. operational guides and testing. When services fall into one of three lifecycle we’re done you’ll have a complete phases — Design, Orchestrate and package for your operations team to Next Steps Manage. start utilizing Cisco HyperFlex. Design An in-depth discussion Advisory/Assessment Manage with CDW can provide you with more insight into the • Data Center Assessment: CDW will We offer hosted private clouds that run importance of this work assess your overall infrastructure on managed Cisco HyperFlex, Nutanix and help determine how and report back its detailed findings and VMware vSAN infrastructures much effort will be required. and recommendations. and are hosted in your data center, one of our own data centers or in a third- Contact your CDW account • Planning and Design Services: party data center. To best meet your manager to speak with one CDW will recommend prevalidated organization’s needs, you can choose of our solution architects. reference architectures that utilize from three tiers of support, all powered converged appliances such as NetApp by our redundant 24/7 Enterprise FlexPod, NetApp HCI, Dell EMC Vblock, Command Centers (ECC). Cisco HyperFlex and HyperFlex Edge,

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Solution Benefits Services Your organization can achieve the CDW’s Software-Defined Data Center following by employing a CDW Software- services fall into one of three lifecycle Defined Data Center solution: phases — Design, Orchestrate and • Provision computing, storage and Manage. networking resources quickly from a Design central interface, eliminating the need Advisory/Assessment to work with siloed storage network device interfaces and hardware. • Infrastructure Health Check: CDW will work with your organization to perform • Allocate your resources from a single an environment collection and review point of control with a centralized workshop that includes an overall monitoring and management center. health assessment of the environment, A software-defined data center • Eliminate having to work with multiple including networking, storage and vendor-specific configuration compute. combines and simultaneously interfaces. manages traditionally siloed server, • Data Center Assessment: CDW will • With all network hardware responsive storage and network virtualization, assess your overall infrastructure to a central authority, pooled network and report back its detailed findings making IT’s job a lot simpler. In resources can be automatically applied and recommendations. addition, with SDDC, you can to relieve bottlenecks and ensure deliver and provision resources application responsiveness. • Virtualization Infrastructure Health Check: We will provide analysis and • The streamlined, centralized network automatically within a framework recommendations based on the management of SDDC helps clear of defined roles, policies and SLAs. performance and efficiency of your pileups quickly and effectively — even as More flexibility and efficiency can enterprise’s existing VMware vSphere you face increased network traffic. transform the way you deliver environment. • Guarantee compliance with security IT.Building the perfect cloud • Virtualization Assessment: CDW policies with policy-based management. platform is a monumental task. offers assessments that are not just We help you build your platform to • Eliminate errors that come with template reports with generic data. We repetitive manual processes. your exact specifications, allowing provide you with customized, detailed reports featuring specific virtualization for easier service and application • Monitor resources more efficiently with a unified system that eliminates recommendations based on your unique integration while keeping your the piecemeal monitoring of resources environment. public and private clouds scalable across operative silos and vendor • Virtualization Planning and Design and secure. products. Workshop: Our experts will learn what your organization is trying to achieve Managing an ever-evolving • SDDC makes transitioning to the cloud simpler by extending your infrastructure and then design the appropriate cloud environment — or multi- and applications to the right technology. infrastructure. cloud environments — requires • VMware Cloud on AWS Design specialist skills. CDW can help you Vendors • VMware Services: These engagements focus manage your cloud environment on the design of VMware’s hybrid- • Cisco efficiently and transparently. We cloud Software-Defined Data Center help you control costs and monitor • Dell EMC (SDDC) solution, VMware Cloud operations while providing ongoing • Microsoft on AWS. This is a physical VMware technical assistance and platform • Nutanix infrastructure that is located in development support, so you can • Hewlett Packard Enterprise AWS data centers and managed continue to innovate in a cloud • NetApp by AWS/VMware. It is a true IaaS environment tailored to your CDW can deliver additional Data Center model, but using the same VMware business. solutions by utilizing its vast network of infrastructure and management tools third-party partner services providers. you already use in your on-premises

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data center. The VMware Cloud on with an in-depth document providing AWS Design Workshop focuses on details of the assessment along with implementation design and use- recommended changes. case validation to help prepare for a • IT Automation and Orchestration successful VMware Cloud on AWS Assessment: During this deployment. engagement, CDW will interview • Cisco ACI Planning and Design members of your organization’s Workshop: The workshop is held in business units to learn how they advance of deployment of Cisco’s currently automate. We will produce Application Centric Infrastructure to a business-process diagram of your validate a customer’s design. current state, as well as a diagram depicting a recommended business • VMware NSX Design and Planning process. We produce a report giving Workshop: VMware NSX is the recommendations around the gold standard for Software following: Defined Networking (SDN) within VMware vSphere environments. • Global recommendations: Its key features include Network How to run unified. Virtualization (L2/L3 routing and • Workflow is broken down forwarding within the Hypervfisor), into Agile User stories along Micro-Segmentation (firewalls with toolset recommendations. between servers) and Network Function Virtualization (virtualized • An executive summary with firewalls, routers, load-balancers high-level findings and then and VPN running on NSX edge). This answer questions. design and planning sessions is led by • Engagement is sized based on a CDW NSX implementation engineer the number of business units to determine your organization’s NSX being evaluated. requirements, use cases and design Orchestrate strategy. We will work with you on Implementation/Adoption NSX feature and design decisions Next Steps while developing a high-level design • Virtualization Implementation Services: document. CDW’s Jumpstart engagements are designed to quickly get your An in-depth discussion • Converged/Hyperconverged environment up and running. with CDW can provide you Infrastructure Planning and Design A typical engagement, performed at your site, includes implementation with more insight into the Services: CDW will recommend prevalidated reference architectures services for solution components. importance of this work that utilize converged appliances A key benefit with a Jumpstart is the and help determine how such as NetApp FlexPod, NetApp HCI, knowledge transfer of best practices from CDW’s experts to your IT team. much effort will be required. Dell EMC Vblock, Cisco HyperFlex, Our implementation offerings are Contact your CDW account Dell EMC VxRail, Nutanix and Cisco/ manager to speak with one available for vSphere, vRealize Pure Storage FlashStack. Automation, vRealize Operations/Log of our solution architects. • Cisco UCS Health Check: A low-cost Insight, VMware Site Recovery Manager way to quickly evaluate the state of and NSX. your current Cisco Unified Computing System (UCS) environment and plan for an upgrade. You will be provided

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• VMware Cloud on AWS environment designed to meet machine infrastructure services for Implementation Services: These their specific requirements. This use in pre-production environments. engagements focus on the jumpstart-style engagement will You will receive an introduction on implementation of VMware’s hybrid- consist of a design session(s), how to reduce costs of managing cloud Software-Defined Data Center deployment and two days of IT by optimizing the provisioning (SDDC) solution, VMware Cloud knowledge transfer. process through a self-service portal on AWS. This is a physical VMware • Converged/Hyperconverged to provide infrastructure services. infrastructure that is located in Infrastructure Deployment Services: • UCS Director Jumpstart: CDW’s AWS data centers and managed When it comes time to implement three-week Jumpstart engagement by AWS/VMware. It is a true IaaS technologies like NetApp FlexPod, is designed to quickly get your model, but using the same VMware NetApp HCI, Dell EMC Vblock, environment up and running. infrastructure and management tools Cisco HyperFlex, Dell EMC VxRail, It involves meeting with you, you already use in your on-premises Nutanix and Cisco/Pure Storage confirming your use cases, helping data center. The VMware Cloud on FlashStack, CDW’s engineers can to lay down a deployment schedule, AWS Implementation service focuses help you get them up and running in working toward agreed upon targets on taking the design variables and your environment and assist with and culminates in a supported implementing the SDDC, establishing data migration. Our engineers will launch. During this process you can connectivity and integration with also teach your IT professionals work alongside our orchestration your on-premises data center, and how to get the most out of the new engineers to familiarize yourself with running through pilot operation and technology. the product. migration tasks to ensure a smooth transition to VMware Cloud on AWS. • UCS QuickStart: The UCS QuickStart • Microsoft Private or Hybrid Cloud We also offer Proof of Concept is a hands-on engagement, Jumpstart: This engagement will assist you with the planning, design and services for validated accounts, optimized for custom interaction and knowledge transfer. If your evaluation of Windows Server, System allowing a test drive of VMware Cloud Center and Hyper-V. CDW will create a organization needs to gain on AWS before production use. deployment roadmap for your private experience operating UCS, CDW will or hybrid cloud solution, which also • Cisco ACI Jumpstart: This get your enterprise up and running. engagement deploys ACI, getting it includes installation and configuration of This service includes professional Hyper-V, System Center Virtual Machine up and running in your environment configuration of the UCS platform, Manager, App Controller and Operations along with moving some applications plus hands-on training. Manager. We will deploy virtual to the new platform. • UCS Central Deployment: Cisco’s machines to the private or hybrid cloud either on premises or Azure. CDW will • NSX Proof of Concept with centralized management platform provide knowledge transfer of reporting, Microsegmentation: This is capable of managing multiple engagement is suited for security roles and end-user self-service UCS domains. CDW can plan and portal, and will create standard OS image customers who want to test implement its deployment, allowing for deployment with Virtual Machine functionality of VMware NSX you to manage nearly your entire Manager to Hyper-V. micro-segmentation features in a UCS environment from a single pane • Cisco CloudCenter Suite Jumpstart: pre-production environment. The of glass. service includes a design session to This engagement is used to take your • VMware vRealize Automation 8 determine use cases, deployment organization’s existing application Jumpstart: This engagement expands in a pre-production environment, and make it so you can leverage the power of virtualization, moving implementation of use cases and CloudCenter to deploy it in VMware, IT services away from existing knowledge transfer. AWS or Azure. We will show you infrastructure delivery methods to how to deploy an application with • NSX Network Virtualization where virtual machine infrastructure governance and be multi-cloud- Accelerator Service: This service is delivered as a service. This service ready without lock-in. This six-week, is suited for organizations that provides rapid deployment of fixed-fee service builds in time to want to deploy a pre-production standard, non-customized virtual allow for dealing with application

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complexities. • Red Hat Ansible Jumpstart: This deployment engagement by CDW is a consulting and implementation service that utilizes the ease of a fixed fee and fixed time frame. CDW works hand in hand with you, the customer, to focus on deploying automation that is relevant to addressing your business problems. A primary outcome of this service is that you will “learn to fish” by applying Ansible to drive to an optimal desired end state, as opposed to layering on more and more complexity to your environment. In short, you learn how to properly leverage the technology with expertise, guidance and leadership from CDW.

Manage

CDW can take responsibility for the tasks associated with monitoring, upgrades, maintenance, reporting and hardware incident management for your UCS server platform or your VMware, Microsoft, IBM and Nutanix environments. To best meet your organization’s needs, you can choose from three tiers of support, all powered by our redundant 24/7 Enterprise Command Centers (ECC).

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Solution Benefits Continuity Planning, Business Your organization can achieve the Impact Analysis, Disaster Recovery, following by employing a CDW Next- Recovery Time Objective (RTO)/ Gen Backup solution: Recovery Point Objective (RPO) Analysis and Workflow Analysis. • Prepare for unanticipated data loss with offsite backups. • Veeam Health Check: CDW Veeam Availability services encompass • Automate and streamline time- solutions around the Veeam consuming backup processes with Availability Suite. The suite contains centralized data management that the Veeam Backup and Replication, enables remote management of your and VeeamONE products. The data landscape. Veeam Health Check assesses If hit with an emergency • Accelerate data recovery by an organization’s current Veeam outage, your data center minimizing redundant data. infrastructure, and provides • Strengthen disaster recovery by reporting and recommendations on needs a backup solution that the status and fitness of the solution. is flexible enough to sway hosting backups on multiple servers through the quake — not crack across data centers. • Dell EMC Avamar Design: CDW can plan and design your entire backup and crumble. Vendors Supported solution, setting you up for success But with the wide adoption of • Dell EMC from the start. virtualization, the proliferation • Microsoft • Data Domain Design: CDW can plan of mobility and BYOD, and the • IBM and design your entire Data Domain ever-growing avalanches of • Rubrik solution, setting you up for success • NetApp from the start. storage data, efficient backups • Commvault are more challenging than ever. Orchestrate • Veritas NetBackup Implementation/Adoption CDW’s solution architects will • Veeam • Cohesity survey your data landscape • Veeam Jumpstart: CDW Veeam Availability service offerings and construct a custom backup CDW can deliver additional Data Center solutions by utilizing its vast network of encompass solutions around solution for your data center third-party partner services providers. the Veeam Availability Suite. The using the latest tools. suite contains the Veeam Backup and Replication, and VeeamONE Services products. The Jumpstart service CDW’s Next-Gen Backup services fall provides design, installation and into one of three lifecycle phases — configuration services for Veeam Design, Orchestrate and Manage. Availability. Design • Dell EMC Avamar Installation: Our Advisory/Assessment engineers will configure and set up • DR/Business Continuity Services: the hardware and deploy the host CDW Consulting Services help reduce agents. Upon completion, your the complexity of your Next-Gen backup solution will be operational Backup needs. We help you create a and protecting the assets that are so strategy that fits your organization’s vital to your organization. goals and meets your needs. CDW consultants have vast experience in helping clients with Business

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• Data Domain Installation: CDW can • Microsoft System Center Data set up the Data Domain hardware at Protection Manager Pilot: This your location. If you are planning to engagement helps you plan, use Avamar as the backup software, design and deploy Data Protection CDW can integrate the solution. Manager (DPM) to best support • Rubrik Deployment Services: CDW your environment. The service Services will ensure your Rubrik includes configuring DPM to support System is installed and configured the backup and recovery of many according to Rubrik’s recommended common workloads and applications. best practices. Our certified CDW will also assist in aligning your engineers will provide you with an disaster recovery plans to match onsite production deployment of the with DPM’s recovery groups. Rubrik System. Once the product Manage is successfully installed and tested, CDW will provide a knowledge- • Data Protection, Retention and transfer session that will ensure you Disaster Recovery by CDW: With are comfortable managing your new CDW’s Data Protection, Retention environment when the engagement and Disaster Recovery as a Service is complete. (DRaaS), CDW Managed Services • Rubrik Cloud Integration for can operationalize the complexities AWS: CDW Services will help you of providing data protection and integrate your on-premises Rubrik backup for your environment. infrastructure to archive backup Provided completely as-a-service, data into the public cloud for offsite one monthly fee provides hardware, backup archiving. The service will software, monitoring, software help validate your public cloud support and updates with full subscription is ready for integration, management, including storage. then assist with configuring Rubrik Choose from three tiers of service to use the cloud storage for backup to retain your data only on-site, or archival for the appropriate SLA replicate a copy offsite or in AWS or Next Steps domains and backup jobs. Azure. A third tier offers an option for providing DRaaS including quarterly • Veeam Cloud Tiering for AWS: The DR tests. A final option is available for Veeam Cloud Tiering for AWS service An in-depth discussion protecting your Microsoft office 365 will help you integrate your on- with CDW can provide you data, providing you a full suite of data premises Veeam infrastructure to with more insight into the protection and retention for your archive backup data into the public importance of this work business. cloud for offsite backup archiving. and help determine how The service will validate your much effort will be required. CDW can take responsibility for the public cloud subscription is ready tasks associated with monitoring, Contact your CDW account for integration, then assist with upgrades, maintenance and reporting manager to speak with one configuring Veeam to use the cloud for products from Veeam, Rubrik, Dell of our solution architects. storage for backup archival for the EMC, IBM, Microsoft and Commvault. appropriate SLA domains and backup To best meet your organization’s jobs. needs, you can choose from three tiers of support, all powered by our redundant 24/7 Enterprise Command Centers (ECC).

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Solution Benefits Operation and Architecture Design, Your organization can achieve the Data Center Migration Planning, following by employing a CDW Data Application Transformation, and IT Migration and Optimization solution: Governance. • Access to CDW’s knowledge of the • Data Migration Assessment process and industry, which is passed Services: CDW will perform a on to members of your IT team. physical and logical inventory of your current storage environment and • With the extensive experience supporting network hardware. We CDW has gained by orchestrating will also gather information related to successful data migrations, we can the data type, size and environment. customize migration solutions that result in minimized risk and reduced • Data Migration Planning and Design Data migration is complicated, no outage time. Services: CDW will create a data matter the size of your enterprise migration strategy based on your • The ability to leverage our or the scope of the project. If not specific needs. planned carefully, your transfer relationships with best-in-class • Data Migration Preparation of data between storage types, vendors. Services: CDW will ensure that all formats or computer systems Services relevant equipment is onsite at the could be at risk. What if a server CDW’s Data Center Migration and appropriate location and ready to crashes during the process? Or Optimization Services fall into one begin the process of moving your your data center encounters an of three lifecycle phases — Design, data. issue such as an array failure during Orchestrate and Manage. Orchestrate the transfer? These are more than Design Implementation/Adoption minor inconveniences. They are Advisory/Assessment incidents that can threaten your • IT Strategy Services: CDW • Data Migration Services: CDW data migration. You can achieve Consulting Services help reduce the will handle the actual transfer of peace of mind by working with complexity your IT environment. data from one area to the next — CDW to plan, design and implement We help you create a strategy whether it be related to hardware, a custom data migration for your that fits your organization’s goals Applications, Physical-to-Virtual, organization. By working with our and meets your needs. CDW Database or your entire Data solution architects and engineers, consultants have vast experience Center — following the exclusive you will have access to experts in helping clients with Mergers and implementation plan designed for who have successfully moved data Acquisitions Technology Integration, your enterprise. for thousands of satisfied clients. IT Transformation, Management • Data Validation Services: To Consulting, Security, InfoSec and complete the data migration process, Next Steps Compliance, and Strategy and CDW will ensure the migration was Economics. An in-depth discussion successful. We will make sure all data with CDW can provide you • DC Optimization Services: CDW scheduled for migration was moved to its proper new location. with more insight into the Consulting Services help reduce the importance of this work complexity of your IT environment. We help you create a strategy and help determine how that fits your organization’s goals much effort will be required. and meets your needs. CDW Contact your CDW account consultants have vast experience manager to speak with one in helping clients with Data Center of our solution architects. Assessments, Consolidations,

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Solution Benefits your existing storage environment Your organization can achieve the and provide recommendations for following by employing a CDW best practices and performance Compute and Storage solution: improvement. • Improve IT control and visibility with • Data Migration Assessment: updated storage management tools. CDW will perform an assessment of the existing data you desire to be • Better meet enterprise storage migrated. We will determine the best needs with fast, reliable and efficient methods to migrate that data from flash storage. one array to another with the least • Adjust to changing needs with amount of impact to the business. scalable, cost-effective cloud • Storage Planning and Design storage. A network storage array here. Sessions: Before creating a blueprint A backup appliance there. • Improve manageability and for your storage plan, CDW will Yesterday’s patchwork of portability of storage resources with conduct planning and design sessions data storage and archiving SAN, NAS and DAS — potentially to determine your organization’s solutions has left many growing lowering storage costs. needs and goals. organizations with a complex • Determine accurate cost-per- Orchestrate mess of congested, inefficiently performance balance for your Implementation/Adoption storage tiers using hierarchical managed megabytes that only storage management. • Storage Deployment Services: keeps piling higher. To help you roll out your new Vendors Supported storage solution, we offer hardware Today’s organizations must • NetApp implementation, software installation unify data storage management • Dell EMC and data migration assistance for across cubicles, mobile workers, • Hewlett Packard Enterprise a variety of products, including the and cloud providers and be • Rubrik following: NetApp FAS and AFF, prepared to scale up at any • IBM NetApp ONTAP Cloud, NetApp • Cisco moment. E-Series, SolidFire, Dell EMC VNX/ • Brocade VNXe, Dell EMC Unity, Dell EMC • Veritas NetBackup SC SAN, VMware vSAN and Pure • Veeam Storage FlashArray. Next Steps • Commvault • Pure Storage Manage An in-depth discussion CDW can deliver additional Data Center with CDW can provide you CDW can take responsibility for the solutions by utilizing its vast network of tasks associated with monitoring, with more insight into the third-party partner services providers. upgrades, maintenance, reporting importance of this work Services and hardware incident management and help determine how for your Dell EMC, NetApp, IBM, Cisco much effort will be required. CDW’s Compute and Storage services fall into one of three lifecycle phases — and Brocade storage and storage Contact your CDW account Design, Orchestrate and Manage. networking solution. To best meet your manager to speak with one organization’s needs, you can choose of our solution architects. Design from three tiers of support, all powered Advisory/Assessment by our redundant 24/7 Enterprise Command Centers (ECC). • Storage Solution Review: Essentially a health check, CDW will review

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Solution Benefits Orchestrate Your organization can achieve the Implementation/Adoption following by employing a CDW Power and Cooling solution: • Data Center Installation: We can help you manage the implementation of • Increase uptime and reduce your power and cooling solutions by operational costs by controlling providing manufacturer-trusted local airflow and keeping your electrical/mechanical contractors infrastructure properly cooled and to install equipment in accordance running smoothly. with all manufacturer and local • Safeguard against potential disasters requirements. by protecting your data center in the Overheating. Power surges. • Assembly Services: CDW can handle case of power failure. the physical setup of your new Energy inefficiency. They might • Maximize energy efficiencies and equipment at your site. sound like minor problems, but cost savings thanks to management • Start-up Services: We can handle they take time and funds away resources that monitor energy use the initial configuration of your from your IT infrastructure. and identify potential problems. equipment at your site to get it up Instead, CDW can help you find Vendors Supported and running. power and cooling solutions that • APC • Physical Infrastructure Staff protect your equipment, maximize • Eaton Augmentation: Ever wear too many efficiency and save you money. • Tripp Lite hats within the organization at • Vertiv once? CDW can arrange through our As one of the largest providers of CDW can deliver additional Data Center partner services to staff a person to power protection products, we solutions by utilizing its vast network of manage any power and cooling gear offer competitive pricing, dedicated third-party partner services providers. at your location, augmenting your resources and rebate programs. staff with someone skilled in data Services Our experts can assist you from center operations. This will ensure CDW’s Power and Cooling services fall what was initially set up optimally the initial assessment and site into one of three lifecycle phases — stays that way over time. survey phase all the way through Design, Orchestrate and Manage. to installation, management and • Physical Move Assistance: If you are Design moving locations or transferring your ongoing support. Advisory/Assessment equipment to a co-hosted facility, we can arrange for the move of your • Power and Cooling Assessment: Next Steps physical equipment from point A to We offer an onsite assessment point B. that serves as the foundation for • Configuration Services: Technology An in-depth discussion your comprehensive data center products don’t come off the with CDW can provide you optimization plan. We’ll determine where energy is being wasted, gauge assembly line ready to work for you. with more insight into the your usage of HVAC and provide a They must be custom-configured importance of this work recommendation on how to address to meet your organization’s unique and help determine how your current needs. needs and specifications. That’s not much effort will be required. as easy as it sounds. It takes time Contact your CDW account • Power and Cooling Planning and and expertise that your IT team Design: Our solution architects can manager to speak with one might not have. CDW has a wealth of review your needs and perform an of our solution architects. experience in satisfying customers’ evaluation to help you develop a needs for Rack Configuration and comprehensive solution for your Asset Management Services. project needs.

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Vendors Supported • Microsoft Identity Manager (MIM) Design: This engagement provides • Microsoft • IBM you with a comprehensive review of • Oracle • Red Hat MIM requirements to synchronize • ServiceNow identity information between your Active Directory and other identity CDW can deliver additional Operating stores. Your organization will receive an Systems and Apps solutions by utilizing architecture and workflow design for a its vast network of third-party partner MIM deployment. services providers. • Public Key Infrastructure (PKI) Services Health Check: This engagement is CDW’s Operating Systems, Applications a systemic and rigorous evaluation and Services fall into one of three lifecycle of an existing PKI implementation. phases — Design, Orchestrate and Manage. Auxiliary environments that have a Once the infrastructure of your dependency on the health of the PKI data center is installed and Design are also examined for functionality optimized, you can focus on the Advisory/Assessment and configuration. The Health Check installation of applications and • Microsoft FastTrack Services by CDW: will include an architecture review and system and gap analysis. A Findings services that allow you to run FastTrack services are intended to help you successfully enable and drive user and Recommendation Report will be your business. adoption of Microsoft 365 solutions. presented to you upon completion of Enablement activities include best the project. Whether we are helping you practices guidance and enablement • Microsoft SQL Server Services: CDW upgrade from your Microsoft workshops. When you purchase eligible can bring expertise to ensure your Windows Server 2008 Microsoft 365 (Office 365, Windows SQL environment is operating at environment or providing a 10, or EMS) licenses, CDW can help peak efficiency. The different types you enable more effective teamwork of SQL engagements include Health detailed assessment of your and collaboration, utilize capabilities Checks, Performance Turning, Always current Active Directory Domain to protect your organization from On Pilot, DTS Migration Assessment, Services, you can count on cybersecurity threats, and keep Consolidation Planning and High Availability. CDW’s trained and certified devices and applications up to date. Microsoft FastTrack Services by CDW • Microsoft System Center Operations experts to deliver the ideal data covers three primary areas of guidance: Manager Health Check: This center technologies to your Discovery and Enablement Workshops engagement will review the health of organization. for enabling Microsoft 365 services; your Operations Manager environment onboarding, with access to best by performing a thorough examination practices; and ensuring readiness with of both the design and administration. an adoption plan and training. This assessment will identify problem • Active Directory Domain Services areas and any gaps where Operations Planning and Design: CDW will Manager can be improved or fixed. Your provide you with an Active Directory organization will receive guidance and architecture design and an recommendations on how to maximize administrative model design. We can your investment in Operations Manager. also handle consolidation and migration. • SQL Migration to Azure Workshop: • Active Directory Domain Services Over the years, organizations have Health Check: CDW will investigate your deployed on-premises SQL Server for domain controllers, check logs, check a wide variety of needs. Many of these networking, look for gaps in security deployments become increasingly and best practices deployment, complex over time, often are business and provide detailed remediation critical, and are typically resource recommendations. intensive. Organizations are looking

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for options for their next-generation • Organizational Change Management data requirements. Microsoft has Planning Workshop: This three-day created additional options for those workshop teaches participants the data requirements by utilizing Microsoft OCM framework for managing the Azure. You now have the option of using effect of change on an organization, traditional Microsoft SQL servers in including new business processes, Azure Infrastructure as a Service (IaaS), changes in organizational structure, Azure SQL Database in Azure Platform overcoming cultural hurdles within an as a Service (PaaS), or Microsoft’s organization and more. We accomplish new Azure SQL Database Managed this through an approach that is based Instance. During the SQL Migration to on the five-step ADKAR framework Azure Workshop, CDW will assist you in order to help you deal with the reviewing your current on-premises human-aspect of change management: SQL infrastructure and plan a logical Awareness, Desire, Knowledge, Action, migration strategy to a next-generation Reinforcement. SQL infrastructure. • Process Alignment Workshop: Led • ITSM Simulation/Executive Visioning by CDW Advisory Consultants, this Workshop: This high-energy, half- or full-day Process Alignment “gamification-style” workshop is used Workshop is grounded in ITIL and globally by executive teams of Fortune industry best practices. Process 500 organizations and government improvement consulting is critical for departments. Participants are given organizations wishing to advance their roles in a sub-optimal business unit process maturity and improve IT service in which they have to respond to real, delivery responsiveness, maintain everyday challenges and transform consistent levels of service, and processes and underlying technology increase customer satisfaction. Instead that meet the needs of the business. of reinventing the wheel, we’ll focus on Results improve as each round new processes that are in-scope for concludes. Participation from your your project, aligning with your existing entire team ensures the best results. processes in order to work together at This engagement helps you identify in all levels. These workshops can stand real time how political, business, process alone, or be done in conjunction with a and technology issues intermingle and ServiceNow implementation, resulting affect overall business results. As a in a significantly more effective Next Steps result of this service, you will achieve Discovery workshop. better alignment between leadership • Process Engineering Engagement: and staff as it relates to both process An in-depth discussion Process engineering supports maturity and internal cooperation and learn to and business growth. With a focus on with CDW can provide you work better together as a team so that value creation, our workshop helps with more insight into the projects succeed. you align your existing processes with importance of this work • ServiceNow Maturity Assessment and business goals and strategies to identify and help determine how Roadmap: Ensure the ongoing maturity key areas for improvement. We’ll work much effort will be required. and adoption of your ServiceNow together to develop a process design Contact your CDW account instance with our specialized Maturity and a maturity plan using industry best Assessment. This assessment builds practices and real-world experience. manager to speak with one a “just-in-time” path, from current • Service Management Executive of our solution architects. state to a recommended future state, Coaching: This monthly or quarterly outlining the best-fit journey for executive-level service management you. This is an Advisory Services-led coaching provides guidance on an engagement that infuses a best- annualized basis for your executive practice view of the future, incorporates sponsor and direct reports. It is a business-led approach and then executive-level coaching designed designs a custom plan for ongoing ITSM to provide a check and balance as you and toolset maturity.

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determine important steps of maturity, methodology, they’ll help you identify scope of the engagement. growth and transformation. You will and heal those pain points to get you on • Public Key Infrastructure (PKI) leverage the full depth of our experience the path to success. Services: The Microsoft PKI Services to execute on your roadmap and target • ServiceNow DevOps Solution by CDW: include modules to assist in the important business objectives through Transformation is driving DevOps, design and deployment of Certificate interactive dialogue and sounding but organizations are struggling to Services to resolve a number of issues, boards. scale DevOps and see value. While representing work ranging from design • ServiceNow Authorized Training: Build small teams are making progress, to deployment, enabling a number of team credentials and realize ROI faster the overall delivery lifecycles are not key technologies. with ServiceNow-authorized training speeding up and reliability problems • Windows Server DirectAccess: This courses. Instructor-led and highly remain. Managing the process and engagement will provide you with a interactive, our ServiceNow courses measuring the impact of DevOps clear vision and high-level conceptual help you expand your knowledge and eludes most organizations. CDW helps DirectAccess architecture. CDW can propel you further down the path to you leverage ServiceNow’s end-to- assist with either a pilot or production ServiceNow expertise — all from the end service management platform deployment of the architecture comfort of your desk. This training helps to expedite the DevOps lifecycle, determined during the design portion of drive adoption, increase productivity from ideation to production, while the project. and create consistency throughout supporting continual feedback from your IT organization. customers and incidents, problems, • Microsoft System Center Operations • Service Taxonomy Workshop: This and changes. Our goal is to help you Manager Pilot: This engagement will three-day interactive journey will use your existing toolchains that you assist customers with the planning, guide participants through the process are both skilled and comfortable with, designing and piloting of Operations of aligning IT service delivery with and to provide you with a data model Manager. The offering has different business needs and priorities. They will that allows our platform to ingest all lengths depending on the topics and gain greater awareness of how business the data we need to provide analytics, features that are configured. It can be services impact IT operations from a change creation and policy checking, a full production-ready environment macro perspective. In the end, we help and automation across the toolchain. or a Proof of Concept deployment them build a useable service taxonomy In short, we help you manage risk while depending on the length of the model based on their specific services, going fast, bridging together the speed engagement. This service will assist in and help them become self-sufficient and agility of DevOps and the safety and providing best practices and knowledge in maintaining and maturing that assurance of regulations. transfer so your organization is business service taxonomy and CMDB. maximizing the benefits of an Operations Manager deployment. Our Advisory Service consultants Orchestrate help you define and document your Implementation/Adoption • Microsoft System Center Orchestration organization’s services and provide Pilot: This engagement will assist your team with the experience to • Active Directory Federation Services: your organization with the planning, easily handle continued updates and CDW offers a variety of AD Federation designing and piloting of Orchestrator, enhancements. Services, including Mini Design (an which is a workflow management • Modular Assessment Services by CDW: abbreviated design session for solution for the data centers. The As IT leadership, you want to make deployments in the simplest scenarios), offering has different lengths depending more of an impact by growing systems Planning and Design (a complete on the topics and features that are to help make good business decisions discussion and design session covering configured. It can be a full production- by providing data that is consistent and all AD FS topics), Build (deploy two ready environment or a Proof of reliable. More trust in best practices internal AD FS servers and two AD FS Concept deployment depending on the and alignment within groups are proxy servers, either on-premises or in length of the engagement. This service required to mature the operation. Azure), and Configuration of trusts and will assist in providing best practices CDW’s Modular Assessment Service claims transformation rules. and knowledge transfer so your is a uniquely tailored engagement that • Microsoft Identity Manager (MIM) Pilot: organization is maximizing the benefits clearly identifies organizational pain CDW can provide a pilot production of an Orchestrator deployment. deployment of MIM based on design we points and then recommends remedial • Microsoft System Center Service provided for your organization. CDW actions to help you meet your IT and Manager Pilot: This engagement will can assist with configuring additional business goals. Our Advisory Services assist your organization with the identity workloads as needed and will Consultants are IT leaders who have planning, designing and piloting of been in your shoes, and using a proven work with you to determine the full

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Service Manager. The offering has into two broad categories — regulatory to submit tickets, check statuses different lengths depending on the and downtime. Your unsupported and receive assistance. At one to two topics and features that are configured. Microsoft SQL 2008 servers might minutes in length, these videos are easy It can be a full production-ready not meet PCI, HIPPA, SOX or other for your end users to watch and digest. environment or a Proof of Concept regulatory audit requirements. This can • ServiceNow Go-Live Launch deployment depending on the length create significant costs or problems for Promotion Video: Raise the bar (and of the engagement. This service will your business. Even if regulatory audits the brand) of IT in your organization assist in providing best practices are not a concern, the downtime risks when you deploy a TV commercial style and knowledge transfer so your are. Now that Microsoft will no longer promotional video to build excitement organization is maximizing the benefits provide support, your organization for your new implementation or updates of an Orchestrator deployment. could incur significant costs in the event to ServiceNow. These videos are of downtime. • Microsoft Windows Server 2008 professionally scripted and produced, End-of-Support Services: Microsoft • Configuration Services: Technology in coordination with you and your team, Windows Server 2008 and 2008 R2 products don’t come off the assembly to promote the key message you want reached end-of-support phase on line ready to work for you. They must people to get about your initiative. January 14, 2020. Organizations that be custom-configured to meet your These launch videos are informative but are running Windows Server 2008 organization’s unique needs and pack a punch. Your video will be easy need to assess the impact, in terms of specifications. That’s not as easy as for employees to watch and share. We’ll both the risks and benefits. Microsoft it sounds. It takes time and expertise turn the messaging that’s important has announced that for Windows that your IT team might not have. to you into a 90-second to 3-minute Server 2008 servers that are migrated CDW has a wealth of experience in script, including narration, in order to to Microsoft Azure, they will provide satisfying customers’ needs for BIOS boost awareness, secure buy-in, and extended support for an additional and Firmware Upgrades/Downgrades drive better organization-wide adoption three years. The Windows Server 2008 and Configuration, Server Network rates. End-of-Support engagement helps Operating System Installation, Server • One-Day ITIL Awareness Workshop: you gain a clear understanding of how Imaging, iOS and Android MDM This engagement educates and informs to manage application incompatibilities Enrollment, Software Installation, leadership by using case studies from that could arise from an upgrade from Server Rack Configuration and Asset organizations around the globe that Windows Server 2008 or 2008 R2 and Management Services. have successfully implemented ITIL. provides a roadmap for remediation • ITSM Jumpstart: The ITSM Jumpstart We take a high-level, results-oriented of application compatibility issues in is a six-week, start-to-finish ITSM approach to the people, process and preparation for migration to Windows implementation that leverages out-of- platform elements of the service Server 2012/2016 or to Microsoft the-box functionality, combined with improvement in order to convey: key Azure. CDW can then assist your best practice guidance, to jumpstart concepts of ITIL; practical guidance for organization in the testing, remediation, your organization’s time-to-value. applying ITIL to everyday IT situations; validation and migration of applications It’s a cost-effective approach that how to align with business, control to Windows Server 2012/2016 or to leverages pre-packaged experience costs and improve IT service quality; Microsoft Azure. and proprietary tools to accelerate strategies to balance IT resources with business needs and objectives; and the • Microsoft SQL Server 2008 End-of- timelines and maximize results for role of technology and how to maximize Support Migration: Microsoft SQL an ITSM Solution. With two weeks of its value. Server 2008 and 2008 R2 reached onsite, interactive development and end-of-support phase on July 9, 2019. show backs, the CDW approach is a • Three-Day ITIL Foundation Course: Organizations that are running SQL comprehensive program that provides This engagement covers all material 2008 need to assess the impact, in quick results with effective use of specified in the ITIL Foundation terms of both the risks and benefits. resources. certificate and prepares attendees to The risks are numerous. End of support • ServiceNow End-User Instructional successfully achieve their Foundation means that Microsoft will no longer Videos: Educate users on how to certification. We infuse real-world develop or release security patches or perform basic functions within examples throughout and discuss fixes. Additionally, you will no longer be ServiceNow. Created with the end user overcoming the practical challenges able to call Microsoft and get technical in mind, these are short, non-technical, and barriers to implementing process support. Should you have a Microsoft narrated videos that use screen improvement. All of our instructors are SQL Server 2008 server misbehaving, recordings to demonstrate the specific ITIL experts and have years of hands- you will be on your own. The risks fall actions end users will need to perform on IT practitioner experience, enabling

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them to effectively intertwine theory system administrators to transfer • SmartScan: As more applications are and real-life stories and scenarios. knowledge at the end of the project. implemented within your ServiceNow Every Foundation class attendee will • ServiceNow Implementation: Your platform, it is imperative that the participate in activities that bring the ServiceNow implementation is in the instance continues to be optimized for concepts and processes to life in a fun, best hands with CDW’s ServiceNow growth and scale without degrading fast-paced way that reinforces memory Solutions team. We have the expertise performance. SmartScan is a thorough and prepares them for success on the and experience to help you with both evaluation of your ServiceNow platform exam. IT and non-IT applications, configured to ensure best practices are in place • Prepaid Blocks: CDW prepaid support for your current processes and aligned to give you the greatest return on blocks provide the support you need, with ITIL best practices. You’ll have investment. purchased in 100- or 500-hour the peace of mind of working with • Roadmap Calibration: As your use of increments and fulfilled by a dedicated one of the highest ranked partners in the ServiceNow platform adapts and ServiceNow-certified Technical the ServiceNow partner community. grows, it’s important to look at your Consultant. Prepaid blocks give you Using a proven methodology — SAIF current roadmap to decide if it’s still an access to our development experts (ServiceNow Adaptive Implementation actionable plan that can keep growing for any issues or questions that arise Framework) — our delivery experts with you. Roadmap Calibration is a around your ServiceNow initiatives. guide you through the entire four-day engagement during which Hours in prepaid blocks are good for a implementation process effectively CDW Advisory Consultants will conduct full year, and rates are guaranteed for and efficiently. We deliver custom a review that focuses on updating your the duration of your contract. applications and keep your team initial maturity assessment in order to • ServiceNow Implementation Add- involved and interacting from start deliver a multi-year, multi-phase view in Ons: A ServiceNow implementation to finish. We have an expert project identifying opportunities, benefits and is a major organizational undertaking. team working on your implementation, investment levels, and subsequently Beyond configuration and go-live, including an Engagement Manager, a design a recommended approach for you will likely still need assistance in Business Process Consultant and a the ongoing maturity and adoption of other mission-critical ways. Proper Solution Architect, all committed to your ServiceNow platform. testing, training, documentation and making your implementation as smooth • ServiceNow Asset Management knowledge transfer is necessary for as possible. Automation Services with CDW: success. While some organizations • ServiceNow Upgrade Assistance: With our new ServiceNow Asset have the internal resources to carry a Upgrading can feel like an uphill climb. Management Automation Services, large part of the load and get the most We can help take the anxiety and CDW will provide you with a real- out of the new platform, many do not. difficulty out of planning, preparing time, JSON-based push process to CDW’s ServiceNow Solutions team and migrating successfully to the next send Asset Management data from offers four specialized add-on services, sequential release of ServiceNow, our system to your ServiceNow all based on industry best practices, using ServiceNow’s proven six- environment. With over 30 fields of that will give your implementation a phase approach. We’ll verify custom information on every CDW order built in boost — while making the transition applications along the way or and delivered in real time, a simple, quick smoother and more complete. The implementing new ones if necessary. setup done in as little as 2-3 weeks, and add-on services to choose from are: Upgrades to additional instances or professional resources available to you Consultant-Led Application Training: upgrading more than one release if you need them, we will get you on the User Acceptance Testing (UAT) for version may be purchased, as needed. path to Asset Management success. ServiceNow applications, facilitated by • SmartTeam Staff Enhancement • ServiceNow Integration Service: Every expert implementation consultants; Services: With SmartTeam Staff IT solution is unique. That’s why CDW Consultant-Led Fulfiller Training: We’ll Enhancement, CDW provides you with takes an “API First” approach to deliver conduct a series of training sessions a dedicated ServiceNow-certified customized solutions and integrations customized to your organization’s Support Services team member, to meet our customers’ business ServiceNow implementation, who will join your IT team for up to requirements. This service has been explain how processes have been five days per week. You’ll have more created to help our customers get designed and configured and how time to attend to the larger issues of started quickly and realize the value the end users will utilize the system; maximizing ServiceNow’s impact on of having a common system of insight Configuration Documentation: Detailed your business. Enhance your team with in ServiceNow. With this service CDW documentation of all configuration ours and get the project over the finish will integrate any system via pre-built changes we’ve made to your instance line. connectors or a web service-based API during the project; and Admin Knowledge Transfer Workshop: Interactive remote sessions with your

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enabling data to flow into ServiceNow. value. This cost-effective approach Services. From installing the database We then work with you to identify a use leverages experience and proprietary software to managing complex case that solves a real IT challenge to engagement methods to accelerate high-availability solutions, we have it demonstrate the value of these types timelines and maximize results for a covered. Our team of expert database of integrations. CSM solution. Leveraging platform administrators (DBAs), with over 25 overview and configuration alongside • ServiceNow IT Financial Optimization years of experience, can be the eyes key stakeholders as well process Solutions by CDW: CDW’s ServiceNow on your mission-critical databases IT Financial Optimization Solutions are demonstrations for customer agents, 24/7/365. CDW provides three uniquely tailored to clearly identify the CDW approach is a comprehensive opportunities for smarter collaboration, program that provides quick results options for database administration greater optimization and clearer with effective use of resources. and managed services: Gold, Silver demonstration of IT investment results. and Bronze. Our holistic approach to IT We’ll help you leverage ServiceNow’s management allows you to select the end-to-end service management Manage service tier that best supports your platform to optimize your existing individual business goals and current investments, streamline investment • CDW Managed Patching Services for capabilities. strategies and transform manual Windows: Our highly skilled engineers processes for tracking IT financial will help in assessment, implementation • SmartAdmin: Is your ServiceNow information into modern digital and ongoing management of your platform being underutilized? Do you workflows, while demonstrating what Microsoft Endpoint Configuration want to get more out of ServiceNow IT services are being provided to every Manager environment with our but don’t have the internal resources? department/business unit. Our goal Managed Patching Services for With SmartAdmin, CDW provides is to help you transform IT from a cost Microsoft Servers and workstations, program management, implements center with unquantifiable benefits which can include the support for enhancements and oversees platform into a strategic partner that can clearly third-party software products. We maintenance and customer service articulate IT’s value to both the finance while you attend to the larger issues of and business unit leaders. With this begin with a review of the health of maximizing ServiceNow’s impact on solution, IT and finance teams get the your Microsoft Endpoint Configuration information they need, when they need Manager environment by performing your business. it. a thorough examination of both • SmartCIP: Continuous improvement • SAM JumpStart: The Software Asset the design and administration. This gives you the satisfaction of knowing Management (SAM) JumpStart is professional assessment of the current that you have help if and when you a six-week, start-to-finish SAM Microsoft Endpoint Configuration need it. It ensures increasing ROI by implementation that leverages out- Manager environment will identify providing continued development and of-the-box functionality, combined gaps in design while introducing best support from ServiceNow-certified with best practice guidance, to practices for a successful and fully developers. These resources provide jump-start your organization’s time automated and optimized deployment. best practice consulting with an eye to value. This is a cost-effective Let CDW Managed Services maximize approach that leverages pre-packaged toward the future and a focus on your Microsoft Endpoint Configuration experience and proprietary tools to utilizing the ServiceNow platform accelerate timelines and maximize Manager deployment and investment. to its fullest potential. Using CSI results for a SAM solution. With Once complete, you can be assured (Continuous Service Improvement) interactive workshops and continuous your organization will have a successful principles, SmartCIP focuses on improvement included, the CDW deployment that mitigates against improving Service Management approach is a comprehensive program vulnerabilities and threats, satisfying in your organization. Our Support that provides quick results with both business leaders and technology Services consultants meet with you effective use of resources. stakeholders alike. to provide the resources, impetus • CSM Jumpstart: The Customer Service • CDW Managed Database Services: and accountability necessary to keep Management (CSM) JumpStart is a improvement initiatives from being lost seven-week, start-to-finish CSM CDW is your trusted partner for all of in the clutter of the many demands on implementation that leverages out- your organization’s database needs your time. of-the-box functionality, combined supporting Microsoft SQL Server, with best practice guidance, to jump Oracle, MySQL and PostgreSQL start your organization’s time-to- through our Managed Database

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• SmartPDC Application: Increasing regulations and audits make data loss prevention critical. But when staff and job roles are constantly shifting, how do you ensure data policy compliance? Our PDC Application creates a step- by-step process within ServiceNow to redact data that must be private. SmartPDC takes data redaction to an entirely new level, giving you more control over who sees what than ever before. You can set privacy rules, get custom notifications, request or grant access to secured records and more. Administrators can assign review and release groups, securing the access and release of sensitive records. They can also receive custom notifications for access requests. SmartPDC creates a step-by-step process within ServiceNow that is dynamic and robust, yet easy to maintain, helping you ensure data compliance at every level. • Safe Workplace Rapid Implementation Services by CDW: Returning to our workplaces will require preparation to get everyone ready, and then ongoing management to keep everyone safe. ServiceNow’s Safe Workplace Apps are designed to coordinate these activities and support a consistent and compliant approach across the organization. With CDW’s Rapid Implementation Services, you can be up and running in as few as 1-2 weeks, ready to support employee readiness, PPE inventory, workplace distancing, and tracking and managing activities. Additionally, CDW can take responsibility for the tasks associated with monitoring, upgrades, maintenance, reporting and hardware incident management for products from Microsoft, IBM, Oracle and Red Hat. To best meet your organization’s needs, you can choose from three tiers of support, all powered by our redundant 24/7 Enterprise Command Centers (ECC).

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Rapid advances in mobile technology allow for real-time collaboration, but without a detailed plan, gaps in security and productivity disrupt both employee and customer experiences. CDW AmplifiedTM Workspace services employ a comprehensive approach that enables employees to work from anywhere, on any device.

CDW Amplified™ Collaboration CDW Amplified™ Endpoint • Communications • Mobility • Messaging and Conferencing • Management and Security: • Video Unified Endpoint Management • Engagement – Contact Center • Management and Security: • Business Applications Mobile Workspaces • Portals and Content Collaboration • Managed Print Services and Printer Supplies Program

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Solution Benefits • Collaboration Security Assessment: Your organization can achieve the We will provide analysis and following by employing a CDW recommendations based on the Communications solution: performance and efficiency of your enterprise’s collaboration security • Increase efficiency and reduce costs infrastructure. for both your business processes and operations by communicating more • Planning and Design Services: These efficiently. engagements evaluate your current telephony environment and identify • Maximize your existing infrastructure opportunities for performance and gain the ability to scale when you improvements and cost savings. need to. • Emergency Calling Assessment: • Better enable productivity by With the new 911 laws coming into While various communication streamlining your communications and effect, including Kari’s Law and Ray technologies have arrived to add collaboration. Baum Act, you need to make sure new capabilities such as text, • Adherence to best practices guidelines. you are compliant and can ensure the safety of your coworkers. The instant messaging, email and Vendors/Products Supported Emergency Calling Assessment video, the foundation of voice • Cisco (Business Edition 6000 and 7000, service by CDW assists you with telephony is still at the core Unified Communications Manager making sure your communications (CallManager), Unity Connection, platforms are configured correctly, of an effective collaboration Voice Gateways, SIP Trunking, Jabber, continue to operate, and provide timely solution. Your organization needs Expressway Series and Webex Teams). and accurate access to emergency a fundamentally sound voice • Microsoft (Office 365, Skype for services. framework into which all other Business Server, Skype for Business Orchestrate forms of collaboration can be Online and Teams). Implementation/Adoption built. CDW’s experts can help you • Poly • Deployment Services: CDW can handle navigate this complex area and • Singlewire production fulfillment, configuration, design a telecommunications broad-scale implementation of the • iQ NetSolutions telephony technology. We can also solution that fits your current • AudioCodes assist with the integration and training and future telephony needs. We process. • Yealink start by determining how your • Adoption Services: Enabling users work and then customize a • RingCentral technology in your organization takes solution to both your user needs CDW can deliver additional Collaboration more than just turning on the features. and your business goals. solutions by utilizing its vast network of CDW can help with everything from third-party partner services providers. “basic training” for end users and administrators, all the way up through Services advanced “success management,” CDW’s Communications services fall into which includes envisioning, planning, one of three lifecycle phases — Design, orchestration, measurement of key Orchestrate and Manage. performance indicators (KPIs) for your Design organization, “Champion” and internal marketing programs, and custom Advisory/Assessment classroom-, remote-, and video- • Collaboration Health Check: We will on-demand trainings. We will work provide comprehensive analysis with you to tailor a solution that best and recommendations based on the meets your business needs. performance and efficiency of your enterprise’s existing infrastructure.

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• Microsoft Teams Voice and Meetings and provide the support you need to custom-developed import tools and with Adoption: This service will successfully implement and operate tight partner integration ensure a provide necessary support to make your RingCentral system while successful, on-budget project that your organization’s transition to real- minimizing frustration and downtime. meets your desired safety goals. time communications in Microsoft Additionally, you also get the peace Teams as seamless and effective of mind in knowing that you have the • Singlewire InformaCast Deployment as possible, while obtaining all of ongoing support and any adoption Services with Integration into a Cisco the benefits of the journey to cloud assistance you may need. Collaboration Environment: The top collaboration. priority of any organization is the • CDW Avaya Cloud Office UCaaS safety of their people. Whether it be • Microsoft 365 — Business Voice Professional Services: Let our from severe weather, unwelcome Remote Jumpstart: Microsoft 365 experts strategically plan, design, intruders or active shooters, the Business Voice is a cloud-based implement and provide the support ability to notify everyone very quickly phone system built for small and you need for all your critical calls and can be the difference in achieving medium business productivity. It meetings. With CDW Avaya Cloud a positive outcome. InformaCast integrates into Office 365 for an all- Office Services, you get the peace of integration into a Cisco Collaboration in-one communication solution that mind knowing that you have ongoing environment transforms your Cisco brings together calling, meetings and support, outstanding adoption phones into a powerful emergency messaging into a single application: assistance and a partner that will notification system. This solution Microsoft Teams. The Microsoft 365 minimize frustration and downtime features text and intrusive audio — Business Voice Jumpstart service to you and your end users. CDW has to Cisco phones, overhead paging will provide the necessary support the best practices and standardized systems, email, mobile phones, to quickly enable your organization methodology for collaboration, the Webex Teams and more. A well- to utilize Microsoft Teams as a calling Avaya Cloud Office platform and the defined API set allowing InformaCast solution with Microsoft’s Calling Plans, needs of your business. to connect with systems, as well while also obtaining all of the benefits • Singlewire InformaCast Deployment as sensors for speed and reach, of the journey to cloud collaboration. Services for UCaaS: The top priority complete the creation of an unrivaled • CDW RingCentral UCaaS Professional of any organization is the safety of mass notification ecosystem. CDW Services: CDW RingCentral its people. Whether it be from severe Singlewire InformaCast Deployment Professional Services help you ensure weather, unwelcome intruders or Services with Integration into a your RingCentral communication active shooters, the ability to notify Cisco Collaboration safeguard your services are configured to operate everyone very quickly can be the organization by providing top-of- in the most efficient way. Let our difference in achieving a positive the-industry product expertise. Our experts strategically plan, design outcome. InformaCast integration into custom-developed import tools and your UCaaS environment transforms tight partner integration ensure a your supported multicast-enabled successful, on-budget project that phones into a powerful emergency meets your desired safety goals. Next Steps notification system. This solution • Singlewire InformaCast Deployment features the ability to use intrusive Services with Integration to Microsoft audio directly to phones, overhead Teams: The top priority of any An in-depth discussion paging systems, email, mobile organization is the safety of their with CDW can provide you phones, user computers and more. people. Whether it be from severe with more insight into the A well-defined API set allowing weather, unwelcome intruders or InformaCast to connect with systems, importance of this work active shooters, the ability to notify as well as sensors for speed and everyone very quickly can be the and help determine how reach, complete the creation of difference in achieving a positive much effort will be required. an outstanding mass notification outcome. InformaCast Fusion Contact your CDW account ecosystem. Utilizing CDW Singlewire integrated with Microsoft Teams manager to speak with one InformaCast Deployment Services provides the ability to activate of our solution architects. to integrate with your current UCaaS emergency messages and manage environment safeguards your crisis situations from directly within organization by providing top-of- Teams. CDW Singlewire InformaCast the-industry product expertise. Our Deployment Services with Integration

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to Microsoft Teams safeguard your completely new. This allows for your • Remote Engineering and Operations organization by providing top-of- business to reallocate resources in Support: CDW can take on the the-industry product expertise. Our other areas of your critical initiatives. responsibility for tasks associated with custom-developed import tools and • Managed Collaboration Anywhere monitoring, upgrades, maintenance, tight partner integration ensure a Cisco Webex Calling: Webex Calling configuration, reporting and hardware successful, on-budget project that is Cisco’s newest cloud PBX product. and SIP trunk incident management for meets your desired safety goals. Even in the cloud, PBX complexities products from Cisco, Singlewire and IQ • Webex Optimization: Webex Hybrid can be a challenge. Dial plans, call flows NetSolutions. Your voice servers and Services bridge the gap to provide a and features must still be accurately applications can be remotely supported better experience when connecting captured and fully implemented. practically anywhere; on your premises, on-premises and the cloud, allowing With CDW Webex Calling services, a CDW data center, or a third-party data for users to increase productivity customers can take advantage center. To best meet your organization’s and have a better experience. These of decades of collective industry needs, you may choose from three services connect what you have experience with phone systems of levels of support, all powered by our today using Cisco Webex to provide every sort. CDW has the best practices 24/7 Enterprise Command Center a single, integrated experience. Cisco and standardized methodology to (ECC). Webex Hybrid Services include Edge consult with you on an implementation • UC Advantage: You can leverage CDW’s Audio Service, Message Service, optimized for your desired business technical expertise using pre-paid Video Service, Calendar Service and operational outcomes. hours for 24/7, immediate-response, Directory Service. • Managed Collaboration Anywhere reactive, remote engineering support powered by RingCentral: RingCentral for products from Cisco, Singlewire and Manage Managed Services provide full lifecycle IQ NetSolutions as well as many other management of your RingCentral video, conferencing and messaging, • Managed Collaboration Anywhere and contact center applications. UC Hosted and On-Premises: CDW’s solution. Businesses see challenges with having to maintain their platform Advantage provides your IT operations Managed Collaboration Anywhere team with a support safety net of solution is a valuable, secure and and this service solves that problem. RingCentral Managed Services give collaboration experts, ensuring that highly capable communications and critical outages are solved quickly. collaboration platform that empowers you the assurance of a fully managed, organizations to leverage Cisco’s feature-rich platform, as well as • Office 365 Support Services: industry-leading collaboration the ability to handle common tasks Provided as part of the O365 CSP experiences and tools under a single at a predictable cost, eliminating program, support services include subscription with Cisco’s Collaboration unplanned, additional expenses. 24/7 help and “how-to” support, Flex Plan. CDW fully manages the • Managed Collaboration Anywhere technical maintenance contracts, platform and overall solution for your Hosted Gateway as a Service (HGaaS): service disruption issue resolution, organization and it allows for a mix and Hosted Gateway as a Service provides bug/product-related issues, and match of deployment models including your business with a simplified solution provisioning and post-migration issues pure cloud, on-premises, hosted, and to handle inbound/outbound calling through CDW’s Enterprise Command hybrid. The solution is fully scalable for hosted calling platforms. HGaaS Centers (ECC). to account for organization growth, is a fully managed Session Border • End-User Help Desk Support: CDW increased user adoption or other Controller (SBC) in our geographically can provide a single point of contact for events such as M&A activity. separated data centers for clients to end-user help desk support for Cisco • Managed Collaboration Anywhere consume as a cloud-based gateway. Jabber, UC Manager (Call Manager), UCM Cloud: Managed Collaboration This service will connect your SIP PSTN Unified Presence, Unity Connection, Anywhere Cisco UCM Cloud addresses service to support a Webex Calling/ Webex, Microsoft Office 365 and the challenges that you are seeing as Microsoft Teams environment that Skype for Business as well as many you plan to migrate to the cloud. As enables outbound and inbound calling. other applications. Standard monthly on-premises customers look for the This eliminates the need to purchase reporting options include service-level skill set of a partner to help guide them a gateway as well as any other agreement report, contact statistics, through the process, CDW provides the associated costs to run/manage it on- incident metrics, root cause analysis migration path and expertise to help premises. and end-user satisfaction reporting. simplify the experience. This service Three levels of service are available to provides familiarity in the cloud, suit your business needs. reducing the concern of something

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Solution Benefits Services Your organization can achieve the CDW’s Messaging and Conferencing following by employing a CDW services fall into one of three lifecycle Messaging and Conferencing solution: phases — Design, Orchestrate and Manage. • Increase efficiency and reduce costs for both your business processes and Design operations by communicating more Advisory/Assessment efficiently. • Planning and Design Services: • Maximize your existing infrastructure These engagements evaluate and gain the ability to scale when you your current conferencing and need to. messaging environment and identify Your workers and clients are • Better enable productivity by opportunities for performance improvements and cost savings. spread out, and communication streamlining your communications and collaboration. between them has gone wild. • Cisco Webex Teams Assessment: This CDW can help get everyone back • Adherence to best practices engagement will help you understand guidelines. the path you need to take to get on the same page, no matter the most out of your investment as • Accelerated deployment. how near or far they are. We quickly as possible. CDW will evaluate have the people, the products • Your IT professionals can concentrate your current environment and and the plan to create a complete on your business operations, not make recommendations to get your conferencing and messaging deploying the new technology. organization up and running. solution for you. Vendors/Products Supported • Cisco Jabber Readiness Assessment: • Cisco (IM and Presence, Jabber, Webex This assessment will help you CDW will examine your SaaS, Webex Cloud Connect Audio, get started with Jabber, Cisco’s enterprise’s needs and design Meeting Server, Webex Teams). solution that allows your employees the appropriate conferencing, to collaborate anywhere on any • Microsoft (Exchange Server, Exchange device. CDW will evaluate your instant/business messaging and Online, Skype for Business Server, email solution. We can also train current environment and make Skype for Business Online, Teams and recommendations to get your your workforce so your new Office 365). organization up and running. communications technology • Esna is actually adopted, and offer • Microsoft Teams Assessment and • Citrix Jumpstart: This engagement works maintenance support and • Singlewire with business decision-makers managed services to ensure it CDW can deliver additional Collaboration (BDMs) and key leadership to enable keeps working. solutions by utilizing its vast network of industry best practices and how third-party partner services providers. best to utilize Microsoft Teams as an innovative collaboration and productivity platform. Orchestrate Implementation/Adoption • Deployment Services: CDW can handle production fulfillment, configuration, broad-scale implementation of the conferencing and messaging technology. We can

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also assist with the integration and mass notification, but getting all training process. of your current workflows and • Adoption Services: Enabling configurations off your on-premises technology in your organization takes InformaCast Advanced platform can more than just turning on the features. be challenging due to the vast number CDW can help with everything from of messages, groups and different “basic training” for end users and logic that may be hosted there. administrators, all the way up through The CDW Singlewire InformaCast advanced “success management,” Migration Services ensure that all of which includes envisioning, planning, your data is migrated to InformaCast orchestration, measurement of key Fusion successfully, in a timely, performance indicators (KPIs) for your efficient and error-free manner using organization, “Champion” and internal our custom tools and processes. marketing programs, and custom Manage classroom-, remote-, and video-on- demand trainings. We will work with • Managed Collaboration Anywhere you to tailor a solution that best meets Hosted and On-Premises: CDW’s your business needs. Managed Collaboration Anywhere • Cisco Webex Teams Jumpstart: solution is a valuable, secure and This engagement is the first step in highly capable communications and your organization’s Webex Teams collaboration platform that empowers journey. The jumpstart will assist organizations to leverage Cisco’s with the planning and design of this industry-leading collaboration collaboration tool that helps connect experiences and tools under a single teams, improve access to information subscription with Cisco’s Collaboration and increase productivity. Flex Plan. CDW fully manages the platform and overall solution for your • Microsoft Teams Voice and Meetings organization and it allows for a mix and with Adoption: This service will provide match of deployment models including the necessary support to make your pure cloud, on-premises, hosted, and organization’s transition to real-time Next Steps hybrid. The solution is fully scalable communications in Microsoft Teams to account for organization growth, as seamless and effective as possible, increased user adoption or other An in-depth discussion while obtaining all of the benefits of events such as M&A activity. with CDW can provide you the journey to cloud collaboration. • Remote Engineering and Operations with more insight into the • Singlewire InformaCast Migration importance of this work Support: CDW can take on the Service: This engagement assists responsibility for tasks associated and help determine how you with migrating your InformaCast with monitoring, upgrades, much effort will be required. services from on-premises to cloud maintenance, hardware incident Contact your CDW account via a streamlined process and a CDW- management, configuration and manager to speak with one developed migration tool, covering all reporting for products from Cisco and of our solution architects. aspects of the process, both technical Esna. Your servers and applications as well as change management. can be remotely supported practically Moving to cloud-based Singlewire anywhere; on your premises, a services allows you to take advantage CDW data center, or a third-party of the additional features such as data center. To best meet your mobile integration and centralized organization’s needs, you may choose from three levels of support,

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all powered by 24/7 Enterprise Command Centers (ECC). CDW also has you covered for monitoring upgrades, maintenance and reporting for Microsoft Exchange, Lync and Skype for Business through our partners SkyPeak Group. • UC Advantage: You can leverage CDW’s technical expertise using pre-paid hours for 24/7, immediate- response, reactive, remote engineering support for products from Cisco and Esna as well as many other voice, video and contact center applications. UC Advantage provides your IT operations team with a support safety net of collaboration experts, ensuring that critical outages are solved quickly. • Office 365 Support Services: Provided as part of the O365 CSP program, support services include 24/7 help and “how-to” support, technical maintenance contracts, service disruption issue resolution, bug/product-related issues, and provisioning and post-migration issues through CDW’s Enterprise Command Centers (ECC). • End-User Help Desk Support: CDW can provide a single point of contact for end-user help desk support for Cisco Jabber, Webex, Citrix GoToMeeting, Microsoft LiveMeeting, Office 365, Office Communicator/ Lync and Skype for Business as well as many, many other applications. Standard monthly reporting options include service-level agreement report, contact statistics, incident metrics, root cause analysis and end- user satisfaction reporting. Three levels of service are available to suit your business needs.

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Solution Benefits • Yealink Your organization can achieve the • Logitech following by employing a CDW Video solution: CDW can deliver additional Collaboration solutions by utilizing its vast network of • Video conferencing increases third-party partner services providers. efficiency and lowers cost by reducing travel expenses. Services CDW’s Video services fall into one • The ability to read body language, of three lifecycle phases — Design, pick up on nonverbal cues and gauge Orchestrate and Manage. visual feedback — all crucial aspects of interpersonal communication. Design Advisory/Assessment High-definition video • Video conferencing can also play brings users together and a crucial role as a differentiator for • Cisco Video Health Check: We will a line of business — for example, provide comprehensive analysis creates a connection that’s Telemedicine or Telebanking — or and recommendations based on the impossible to achieve via basic video-enabled customer contact. performance and efficiency of your teleconferencing, IM or email. enterprise’s existing Cisco video Vendors/Products Supported infrastructure. Video conferencing has become • Cisco (Business Edition 6000 and the norm in our personal lives, 7000, Endpoints (DX/SX/MX/C/ • Webex Planning and Design Services: These engagements and it can add real value to RoomKit/Room-series), Immersive Telepresence Endpoints (iX-series), evaluate your current Webex video our professional ones. From Jabber, Webex Teams, Webex conferencing environment and conference rooms to huddle and Webex Video Conferencing, identify opportunities for performance roomks to home offices, we can Unified Communications Manager improvements and cost savings. help define your user experience (CallManager), Expressway Series, • Surface Hub Basic: This engagement and recommend a video solution TelePresence Video Communication will help you get the most out of your that meets your goals. Server, TelePresence Management Surface Hub investment by working Suite, TelePresence Management with your administration team and Suite Extension for Microsoft project stakeholders to ensure that Exchange, Meeting Server, the environment, rooms, devices and TelePresence MCU, TelePresence timelines are ready for deployment. Server, Collaboration Meeting Rooms Premises/Hybrid/Cloud, Orchestrate TelePresence Content Server). Implementation/Adoption • Microsoft (Office 365, Surface Hub • Webex Deployment Services: CDW Endpoints, Skype for Business Server, can handle production fulfillment, Skype for Business Online and Teams, configuration, broad-scale and Microsoft Teams Rooms). implementation of your Webex video • Poly (RealPresence Group-series, conferencing technology. We can RealPresence Medialign-series, also assist with the integration and Microsoft Skype Room-series, training process. RealConnect for Office 365 and on- • Webex Adoption Services: Enabling premises Skype for Business). technology in your organization takes • Pexip more than just turning on the features. • Vyopta (analytics) • Crestron

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CDW can help with everything from successful. Command Center (ECC). “basic training” for end users and • Success/Adoption Inspection and • UC Advantage: You can leverage administrators, all the way up through Transformation Services: These CDW’s technical expertise using advanced “success management,” services help plan for the continued pre-paid hours for 24/7, immediate- which includes envisioning, planning, success of your solution. We track response, reactive, remote engineering orchestration, measurement of key and inspect the measurements that support for products from Cisco performance indicators (KPIs) for your matter from the solution and success and Pexip, as well as many other organization, “Champion” and internal plans. Based on the results, we voice, conferencing and messaging, marketing programs, and custom optimize and enhance your solution and contact center applications. UC classroom-, remote-, and video-on- to drive desired business outcomes. Advantage provides your IT operations demand trainings. We will work with team with a support safety net of you to tailor a solution that best meets Manage collaboration experts, ensuring that your business needs. critical outages are solved quickly. • Surface Hub Essentials with • Managed Collaboration Anywhere • Office 365 Support Services: Adoption: The engagement will help Hosted and On-Premises: CDW’s Provided as part of the O365 CSP you get the most out of your Surface Managed Collaboration Anywhere program, support services include Hub investment by delivering solution is a valuable, secure and 24/7 help and “how-to” support, enablement activities that cover the highly capable communications and technical maintenance contracts, Surface Hub journey from unboxing collaboration platform that empowers service disruption issue resolution, and setup, all the way through organizations to leverage Cisco’s bug/product-related issues, and targeted adoption and teamwork industry-leading collaboration provisioning and post-migration training for your end users. experiences and tools under a single subscription with Cisco’s Collaboration issues through CDW’s Enterprise • Poly Endpoint Installation Services: Flex Plan. CDW fully manages the Command Centers (ECC). CDW offers customizable Poly platform and overall solution for your • End-User Help Desk Support: CDW endpoint installation services that organization and it allows for a mix and can provide a single point of contact can be tailored to an organization’s match of deployment models including for end-user help desk support for needs, including envisioning, project pure cloud, on-premises, hosted, and Cisco Jabber, Webex, Microsoft Office management, deployment and hybrid. The solution is fully scalable 365 and Skype for Business as well adoption — or any combination to account for organization growth, as many other applications. Standard required to make a deployment increased user adoption or other monthly reporting options include events such as M&A activity. service-level agreement report, Next Steps • Remote Engineering and Operations contact statistics, incident metrics, Support: CDW can take on the root cause analysis and end-user responsibility for tasks associated satisfaction reporting. Three levels An in-depth discussion with monitoring, upgrades, of service are available to suit your with CDW can provide you maintenance, hardware incident business needs. with more insight into the management, configuration and importance of this work reporting for products from Cisco and help determine how and Pexip. Your video servers much effort will be required. and applications can be remotely Contact your CDW account supported practically anywhere; on manager to speak with one your premises, a CDW data center, or a third-party data center. To best meet of our solution architects. your organization’s needs, you can choose from three levels of support, all powered by our 24/7 Enterprise

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Solution Benefits Services Your organization can achieve the CDW’s Contact Center services fall into following by employing a CDW Contact one of three lifecycle phases — Design, Center solution: Orchestrate and Manage. • Best-of-Breed customer interaction Design with first call resolution. Advisory/Assessment

• Customer Engagement Center • UCCE Planning and Design Services/ Business Analysis. Business Analysis: CDW will • Increased coworker efficiencies with recommend solutions customized use of Multi/Omnichannel solutions. around your organization’s Allow agents to multi-task between engagement center. Using the Cisco email, chat, voice, and any other UCCX/UCCE as the base, we can add The way a customer engages channel your company uses for components and custom integrations customer interaction. with companies has evolved with your organization’s current over the years. It is no longer • Simplify agent experience with backend systems. This allows us to a single desktop for all customer a straight phone call for help. deliver a one-of-a-kind solution for interactions. the engagement center. We can also With the proliferation of mobile • Tight integrations within a CRM help with roadmaps and engagement devices, tablets and whatever System like SAP, and Salesforce.com. center gap analysis with our uniquely new technology comes next, • Improve customer satisfaction qualified business analysts. the way customers engage with scores using reporting metrics, • Customer Engagement Center a company evolves. Growth analytics and quality recordings. Health Assessments: CDW will in engagement centers has • Enrich customer interaction using assess your current Cisco Customer reshaped how companies do mobile device applications and Engagement Center and report business, and it is no longer portals. back its detailed findings and considered a technology for the • Compliance reporting and scoring on recommendations/remediations to issues found during the evaluation. niche players. your customer interactions. • Customer self-service portals and Orchestrate Customer engagement is interactive voice response (IVR’s). Implementation/Adoption now seen as a necessity for • Remote experts spread throughout • Engagement Center Deployment and companies to compete in all or centralized within your Upgrade Services: CDW will deploy organization. This allows customers verticals of business, and if customer engagement centers using not done correctly can lead to centralize these higher-dollar employees, giving them the Cisco Systems Unified Contact Center to business failures. From advantage of leveraging them Express (UCCX), Packaged Contact small- to large-sized, all remotely through video-enabled Center Enterprise (PCCE) or Unified engagement centers have the contact centers. Contact Center Enterprise (UCCE). — UCCX: For 400 agents or less. same requirements in terms Vendors Supported — PCCE: For 2,000 agents or less • Cisco • eGain Analytics of complexity and features. which require complex integrations Effectively communicating • Calabrio • Verint or channels not available with UCCX. with your internal and external • 2Ring • Bucher + Suter — UCCE: For 12,000 agents or less for engagement centers that require customers is key to doing • NovelVox business. agent count and integrations not in CDW can deliver additional UCCX or PCCE. Collaboration solutions by utilizing its — MCA UCCE, Webex CC vast network of third-party partner Along with the base deployments, services providers.

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CDW can also customize the solution • Remote Engineering and Operations with tight integrations into your Support: CDW can take responsibility organization’s CRM solution using for tasks associated with monitoring, products from Bucher + Suter or upgrades, maintenance, hardware 2Ring. We can deploy products incident management, configuration from eGain Analytics to give the and reporting for products from customer an Omnichannel-enabled Cisco, Calabrio, Bucher + Suter, engagement center. Compliance 2Ring and eGain Analytics. Your recording, surveys, workforce contact center servers, applications management, and analytics can be and components can be remotely achieved through products from supported practically anywhere; on Calabrio and Verint. your premises, a CDW data center or a third-party data center. To best meet your organization’s needs, Manage you can choose from three levels of support, all powered by our 24/7 • Cisco Webex CC: Webex-CC provides Enterprise Command Center (ECC). you a simplified path to migrate to the Cisco Cloud. Businesses see • UC Advantage: You can leverage challenges with having to maintain CDW’s technical expertise using their customer engagement solution pre-paid hours for 24/7, immediate- platform. Moving to Webex-CC response, reactive, remote allows you to focus on other IT engineering support for products initiatives and reduce the capital from Cisco, Calabrio, Bucher + costs tied to on-premises solutions. Suter, 2Ring and eGain Analytics Webex-CC gives the flexibility and as well as many other voice, video, features to run your business, such and conferencing and messaging as inbound voice, outbound voice, applications. UC Advantage provides email and chat. Webex-CC provides your IT operations team with a the ability to quickly configure and support safety net of collaboration connect with your customers. experts, ensuring that critical Next Steps outages are solved quickly. • Managed Collaboration Anywhere Contact Center Enterprise (MCA An in-depth discussion CCE): Managed Collaboration with CDW can provide you Anywhere Contact Center Enterprise with more insight into the is a CDW hosted service that importance of this work provides businesses with a fully and help determine how managed and connected digital much effort will be required. experience. MCA CCE enables businesses to provide continuous Contact your CDW account and capability-rich journeys for your manager to speak with one customers, across time and channels. of our solution architects.

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Solution Benefits Services Your organization can achieve the CDW’s Business Applications services following by employing a CDW Business fall into one of three lifecycle phases — Applications solution: Design, Orchestrate and Manage. • Strategies designed for growth: Our Design collaborative approach to enterprise Advisory/Assessment mobile apps prioritizes your objectives, budget and timeline. We’ll • Office 365 Envisioning and Advisory help you design a comprehensive Sessions: We will work with you to mobile app strategy with simple align your vision, business goals and management tools, robust security needs to create a comprehensive and scalable features that can evolve strategy that is focused on business How can you get more from your as new technologies emerge. outcomes. The strategy defines the expected end-user experience and employees and your budget? For • Cross-industry expertise: We have considers the current technology many organizations, it means specialized teams across a number investment as the foundation to build getting a little creative. It means of industries — including retail, upon. embracing innovation. It means healthcare, energy and utilities, and K-12 and higher education. • Office 365 Roadmap and Advisory moving software to the cloud Our experts can help you mobilize with SaaS productivity apps. Services: Deploying Office 365 existing workflows and unlock new involves more than just the CDW can help you select the strategies that transform the way implementation of a single workload, your team works. right productivity app — such hybrid, or client and tools. It requires the right people, industry knowledge, as Office 365 or G Suite — and • Industry-leading partnerships: We work directly with top mobility broad consultation and processes design a customized, scalable partners, giving you unmatched to deliver success. Understanding solution that grows with your choice and expertise in selecting the Office 365 and how it can make your business. best mobile app solutions. users and organization run more efficiently, securely and timely can • Enterprise-wide uniformity: All be difficult. CDW has the right people locations are using the correct and experience to help set your version of the application software. organization on the right path to fully The availability of applications is adopting Office 365 while eliminating increased at every location, and all common errors that hinder success. application transactions are logged This engagement will include deep- for compliance audits. dive discussions on key Office 365 Vendors Supported services, plus business and technical • Microsoft Office 365 landscape evaluations. We will conduct line-of-business interactive • G Suite sessions and share best practices • HCL Connections surrounding Office 365 services specific to your business and CDW can deliver additional Business industry. You will also receive one- to Applications solutions by utilizing its three-year technical remediation vast network of trusted third-party and implementation roadmap partner services providers. recommendations, in addition to high-level recommendations on key challenges to avoid specific to your

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environment and requirements. we can automate, optimize and • Envisioning Sessions for Business enhance connectivity to multiple Process Automation: This back-ends, creating Chatbots that strategic service is customized are accessible from the Microsoft for your organization. We’ll start Teams/Cisco Webex Teams platform by aligning your organization’s from anywhere, any time. The goals with a strategy. Then we engagement is split into two separate will develop a roadmap and make tracks – the “people and process” recommendations to see that you track and the “technology” track. achieve your business goals after During the people and process track, introducing automation to your we will deliver a user experience enterprise. demo and envisioning and planning session, which includes defining the • SharePoint Business Process business plan, identifying pain points Automation Planning and Design: and potential use cases, and defining A customized service that will take and prioritizing use cases. During the your organization’s business goals technology track, we will provide an into account and result in a plan to assessment of your current technical automate a process or segment of state, and design the bots platform your organization. and conversational architecture. The • Azure App Modernization Workshop: end result will be Chatbots accessible Application modernization through Microsoft Teams/Cisco transforms your business into Webex Teams, delivering automation taking the most advantage of cloud and increasing productivity within services. Take your applications to your environment. the cloud to leverage the scalability, Orchestrate reliability and performance of Azure. Implementation/Adoption Modern applications and mobile • Office 365 Migration Services: Our devices reach more customers customized migration service will and cut costs. The Azure App help you ensure the seamless and Modernization Workshop will guide Next Steps secure transition of your critical IT you on identifying applications assets and workloads to the cloud. that are ideal candidates for We can help you migrate your data An in-depth discussion modernization and then deploy to and processes from your onsite data with CDW can provide you Azure App Services. Learn how to center to the cloud or even from one with more insight into the leverage Azure App Services to cloud to another. This allows you importance of this work modernize your infrastructure with the flexibility to switch providers and help determine how best practices. as needed, ensuring your cloud much effort will be required. • CDW Chatbot Advisory Services: evolves with your business. After Contact your CDW account Organizations have numerous the migration, we’ll test and assess manager to speak with one processes that are manual and/or the new environment to make sure of our solution architects. repetitive. Some processes and tasks everything went smoothly. require users to access multiple • Office 365 Integration Services: back-ends to answer questions CDW’s cloud experts understand or access information or data. that different legacy technologies Oftentimes, these require multiple require unique integration interfaces. With CDW’s Microsoft approaches. We ensure that all Teams/Cisco Webex Teams Bots,

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implications of moving to the cloud together, increasing productivity full value of your business intelligence are anticipated, calculated and and efficiency. This engagement investment. handled so your solution will be will help drive large-scale adoption • Adoption and Change Management optimal for you now and as your of Microsoft Teams, resulting in Services: CDW can design and organization grows. Your Office the creation of high-functioning prioritize solutions based on desired Productivity Software solution will teams within your organization. This business and technical outcomes. be tied to your existing infrastructure service will help you maximize your This will result in solution designs and processes and will extend your investment in Office 365 by driving and/ or reference architectures. current abilities with unlimited effective use of the technology. These engagements evaluate your scalability, redundancy, flexibility and • OneDrive Essential Adoption and current environment and identify control. Change Management: Microsoft opportunities for performance • Office 365 Deployment: This OneDrive changes the way team improvements and cost savings for engagement provides planning, members share and collaborate specific technology solutions and design and implementation services on content. This engagement will help plan for the continued success of for all or a subset of the following help drive large-scale adoption of your solution. We track and inspect solutions — Exchange Online, Skype OneDrive within your organization, the measurements that matter for Business, SharePoint Online- allowing your employees to find from the solution and success plans. Collaboration Suites, SharePoint their content anywhere, at any time, Based on the results, we optimize Online-OneDrive for Business and resulting in increased productivity. and enhance your solution to drive Office 365 ProPlus. This service will help you maximize desired business outcomes. your investment in Office 365 • Mobile Application Development by driving effective use of the Manage Services: Mobile app development technology. allows your organization to meet • Office 365 Support Services: stringent requirements around • Office 365 Adoption and Change Provided as part of the O365 performance, functionality and user Management: New technology tools CSP program, support services experience. Our partner network of and solutions change the way end include help and “how-to” support, Tier 1 developers provides native, users work. When your organization technical maintenance contracts, HTML5 or hybrid apps based on your switches to a new technology, some service disruption issue resolution, needs. Additionally, we offer Mobile end users embrace the change, while bug/product-related issues and Application Development Platforms others never make the shift. By provisioning and post-migration (MADP) for organizations that want answering the “what is in it for me?” issues. the tools to quickly create, deploy question at all end-user levels, CDW and maintain apps in-house. can help drive large-scale adoption • End-User Help Desk Support: CDW of new solutions. This will maximize can provide a single point of contact • SharePoint Business Process your investment in Office 365, as we for end-user help desk support Automation Implementation: drive effective use of the technology for Microsoft Office 365 as well CDW will act on the results of your by all members of your organization. as many applications. Standard Envisioning Sessions and/or Planning monthly reporting options include and Design engagement and see • Business Intelligence/Power BI Pilot: service-level agreement report, through the implementation of This customized engagement will contact statistics, incident metrics, the business process automation build and define a vision for business root cause analysis and end-user solution. The end result will be an intelligence for your organization. satisfaction reporting. Three levels operational system that is sure to We will deisgn a BI architecture for of service are available to suit your save you time and money. communicating relevant business business needs. data. Typically, your organization can • Microsoft Teams Adoption and expect to receive scorecards and Change Management: Collaboration operational dashboards reporting solutions are capable of changing the data you desire. By working with the ways members of teams work CDW, you can count on realizing the

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Solution Benefits • User Experience Branding Your organization can achieve the Workshop/Implementation: We following by employing a CDW Portals work with your organization to and Content Collaboration solution: design a user-friendly SharePoint web portal that will result in a • Work with your business units to delightful experience for your optimize content management customers. practices. • Lotus Notes to SharePoint Migration • Determine the right migration Planning and Design: CDW can approach for your business. determine the right migration • Minimize project risk and accelerate approach for your business, which deployment time. will minimize project risk and Many organizations using • Streamline a costly redesign. speed up time to deploy. During SharePoint as their content this engagement, we will develop a • Enable seamless end user adoption. road map and provide a plan for the repository are looking for migration effort. ways to expand the use of the Vendors Supported application for more advanced • Microsoft Orchestrate Implementation/Adoption workloads, such as business CDW can deliver additional intelligence, business process Collaboration solutions by utilizing its • SharePoint Jumpstart: CDW will vast network of third-party partner design and deploy your Intranet page improvement and surfacing line services providers. with clear information architecture of business data. and a superior user experience. CDW Services will also deploy collaboration sites We can help you take advantage CDW’s Portals and Content Collaboration that ultimately connect your teams. of the opportunity to re-launch services fall into one of three lifecycle SharePoint and improve what phases — Design, Orchestrate and • SharePoint Migration Workshop: Manage. CDW can determine the right it does for your business. migration approach for your Design Leveraging CDW’s methodology business, which will minimize project Advisory/Assessment and approach will help you get risk and speed up time to deploy. the most out of your SharePoint • SharePoint Health Check: We During this engagement, we will environment. will review your current state, develop a roadmap and provide a plan including the physical structure for the migration effort. and logical structure, and make • SharePoint Publishing Workshop: recommendations. The organizational needs and • SharePoint Planning and Design: site objectives will drive the user The key to any successful SharePoint experience and branding strategy deployment is aligning the vision, around publishing. These workshops uncovering use cases and identifying will help determine your content measureable return on investment. strategies, understanding your This can include a branding and user audience, drive user experience and experience design based on your create a visual composite of your requirements. After learning about future publishing portal. The depth your business, CDW can formulate a of what is cover depends on which clear vision for the best approach to package is chosen, and they range your SharePoint solution. from planning your new site to a full build of your new site.

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• OneDrive for Business Adoption: • End-User Help Desk Support: CDW CDW will put OneDrive for Business can provide a single point of contact into action in your environment. We for end-user help desk support for know Microsoft’s secure and reliable Microsoft SharePoint as well as cloud storage product and how to many other applications. Standard get your team engaged and excited monthly reporting options include about using it. We will educate your service-level agreement report, team members about all of the contact statistics, incident metrics, benefits they can enjoy from root cause analysis and end-user utilizing OneDrive. satisfaction reporting. Three levels • Office 365 Deployment: This of service are available to suit your engagement provides planning, business needs. design and implementation services for all or a subset of the following solutions — Exchange Online, Skype for Business, SharePoint Online- Collaboration Suites, SharePoint Online-OneDrive for Business and Office 365 ProPlus. • Lotus Notes to SharePoint Migration Implementation: After determining the right approach, CDW will see to it that your legacy content is successfully moved to your new SharePoint environment.

Manage

• Engineering and Operations Support: As partners to CDW, SkyPeak Next Steps Group provides monitoring, monthly patching, service pack installation, maintenance, troubleshooting and An in-depth discussion reporting for Microsoft SharePoint. with CDW can provide you with more insight into the • Office 365 Support Services: importance of this work Provided as part of the O365 CSP and help determine how program, support services include 24/7 help and “how-to” support, much effort will be required. technical maintenance contracts, Contact your CDW account service disruption issue resolution, manager to speak with one bug/product-related issues, and of our solution architects. provisioning and post-migration issues through CDW’s Enterprise Command Centers (ECC).

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Solution Benefits Services Your organization can achieve the CDW’s Mobility services fall into one following by employing a CDW Mobility of three lifecycle phases — Design, solution: Orchestrate and Manage. • Unmatched expertise: Our mobility Design experts have helped thousands of Advisory/Assessment customers craft BYOD and mobile device policies from the ground up — • Assessment Services: This including our own. engagement starts with a kickoff consultation assessment with • Flexible financing options: We will your dedicated mobility experts. work with you to determine the This provides insight into your best financing method for your Working across the device current environment so we can organization, be it a traditional design a solution to fit your needs lifecycle, we make it easy to purchase, lease or through a monthly and goals. CDW can recommend manage a diverse array of subscription. the appropriate vendor for organization- and employee- • Industry-leading partnerships: Our your organization and schedule owned devices and platforms. partnerships with market leaders partner-specific virtual or online From smartphones, tablets and give you access to the widest consultations to strategize about notebooks to routers and point- selection of connected devices and getting your mobility solution off the ground. of-sale systems, we can help the ability to customize them to your specifications. you integrate your software and • Enterprise Mobility Strategy services to get the most out of Vendors Supported Development: CDW can provide you with a comprehensive, holistic • Apple your devices. approach to mobility focused • Microsoft on optimal user experience We offer a huge selection of • HP while maintaining compliance • Lenovo mobile devices and accessories requirements. Our approach • Samsung — all from the industry’s leading views mobility as a solution that brands. Plus, our procurement, • LG incorporates several facets of activation, configuration and • Cradlepoint IT and the business, including: • Verizon managed services function to User experience requirements, • Panasonic reduce the workload and cost to application needs and strategies, • AT&T mobility management strategies, your organization. • Sprint data sharing, cost modeling/ cost • T-Mobile recovery, security standards • Zebra and compliance review as well as CDW can deliver additional Mobility network infrastructure review and solutions by utilizing its vast network planning. of trusted third-party partner services providers. Orchestrate Implementation/Adoption

• Configuration Services: CDW’s configuration experts work with your IT staff and your carriers to ensure your enterprise mobile devices are ready to use right out of the box. We offer software configuration, imaging

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and MDM enrollment services for design and information specifications with your internal mobile device Windows, Mac, iOS or Android. outlined by your organization. policies. Among the options CDW can deliver CDW’s laser etching service is a • Deployment Services: CDW not are loading your organization’s way to provide personalization only ships new devices to your wallpaper or logo, loading mobile and professionalism to your mobile locations, but it also provides configuration profiles, running devices. CDW can add a custom logo assessment management services through the startup/setup using your and/or text to an etch design. and works directly with your carrier specific instructions and enrolling • Custom Packaging Services: CDW of choice to activate the devices. the device into your mobile device can consolidate your shipment of Before delivering each device, CDW management system. Installation of mobile devices onto pallets with records the serial number and places SIM and Gobi cards is also available. shrink wrap so you receive the a custom asset tag on the back. • Customization Services: CDW’s entire shipment together instead That information is then stored in a asset tagging services can benefit of multiple shipments over multiple database. your organization by offloading days. Your items can be bundled the arduous task of managing together into a single box to create Manage mobile device assets, which in a custom “care package” that ships the case of most mobile devices, to your desired destination, reducing • Managed Endpoint Anywhere: might never make their way into deployment time by eliminating the Managed Endpoint Anywhere gives the IT department. As part of the need to repackage and ship the items your organization fully supported, configuration for an iOS or Android yourself. Additionally, we can label customized devices for a monthly product, a dynamically printed asset the outside of the packages with vital subscription fee, allowing you to shift tag can be placed on the unit, the information that will help your team procurement costs to an operating unit’s box or the shipping box. The easily identify and route shipments expense. We’ll take care of managing custom asset tag is printed using within your organization. technology refreshes, securing your devices, procuring management • Activation Services: Onboarding Next Steps software, providing help desk new devices can be a cumbersome services and recycling devices. process. Some organizations manage An in-depth discussion this centrally through IT, while others with CDW can provide you delegate it to the end users. No with more insight into the matter which strategy is employed, importance of this work it often results in either increased workload or data capture errors that and help determine how result in lost time. CDW simplifies the much effort will be required. activation process by sending the Contact your CDW account equipment identifiers to your chosen manager to speak with one carrier so it can activate new lines on of our solution architects. your account. • Procurement Services: Our Mobility Management Portal simplifies administration of devices, including selection, deployment, expense management and help desk services. Employees can order from a predefined catalog, perform upgrades or make changes to existing services — all in accordance

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Solution Benefits Design Your organization can achieve the Advisory/Assessment following by employing a CDW Unified • Microsoft Enterprise Mobility + Endpoint Management solution: Security Environment Review: The • End-to-end security: CDW has more needs of your users and their devices than 15 years of experience designing are constantly changing. You need to and implementing customized security ensure that your investment in the solutions. Our mobility and security Enterprise Mobility + Security suite is teams work together to provide risk being used to its maximum potential. mitigation advice, which could include There are numerous new features network and mobile security, data that help manage and secure your loss prevention or advanced threat sensitive data. CDW can help ensure CDW offers a full range of proven protection technologies. that EMS is configured correctly. We will work with you to review the management tools and end-to- • Streamlined productivity: Our solutions following components: Microsoft end security to simplify mobility give you device management, app Intune, Azure Active Directory store and sign-on options, as well as management and mitigate risk. Premium, Azure Information the option to grant users access to Our management tools allow you Protection, Cloud App Security, and legacy applications without the cost of Azure Advanced Threat Protection. to measure, monitor and adapt all mobile app development. of your various endpoints from During this engagement, we will a unified console. Plus, we’ll help • Simple payments and cost controls: review your current environment With Mobile Expense Management, you integrate security into the and gather business and technical you can automate the tedious review, requirements to ensure EMS meets very fabric of your network and approval and payment process. You your needs. We will identify issues mobility strategy. can also get insight into cost-saving with configuration items within opportunities and alerts about Microsoft Intune and develop a compliance issues. deployment roadmap of security • Industry-leading partnerships: We features based on requirements. An work with the industry’s leading brands, assessment of the health of Azure giving you unmatched choice and Active Directory Premium and AD expertise in selecting the best mobility Connect synchronization will be management and security solutions. performed, and we will review the configuration of Conditional Access Vendors/Products Supported to O365 and Active Directory. • Microsoft CDW will provide a knowledge • Citrix transfer on proper administration and configuration of mobility • VMware components and an overview • Apple of features that have not been implemented and how they could CDW can deliver additional Unified be deployed. You will also receive a Endpoint Management solutions by review configuration of Windows utilizing its vast network of trusted Autopilot to automate deployment of third-party partner services providers. Windows 10 devices. Services CDW’s Unified Endpoint Management services fall into one of three lifecycle phases — Design, Orchestrate and Manage.

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• Microsoft Windows 10 Services: examination of both the design and Unified Application Catalog, VMware The Windows 10 Pilot engagement administration. The Health Check Browser integration, Content will help customers evaluate their will identify problem areas and any Standard integration, VMware Tunnel readiness to deploy Windows 10 in gaps where Configuration Manager for per-application VPN functionality, their environment. It will provide can be improved or fixed. The and Advanced Desktop Management workshop sessions with some of results of this engagement will be for Mac and Windows devices. the latest tools and techniques to guidance and recommendations on • VMware Workspace ONE Standard deploy and manage Windows 10. how to maximize your investment Jumpstart: This jumpstart service The Assessment engagement will in Microsoft Endpoint Configuration encompasses the technical help you get started with Windows Manager Health Check. implementation of MDM, email, 10 by evaluating your hardware Orchestrate Application management and and software to identify any issues Implementation/Adoption VMware Identity Manager for an before upgrading. You will receive a initial Workspace ONE deployment. detailed report on your compatibility • VMware Workspace ONE MDM/ and next steps to fix any issues. Email Jumpstart: VMware Workspace • VMware Workspace ONE Proof of ONE is the industry leader in Concept: The Workspace ONE POC • Microsoft Endpoint Configuration Enterprise Mobility Management. services are intended to showcase Manager Health Check: Microsoft Gartner has named AirWatch / the integration of customer on- Endpoint Configuration Manager Workspace ONE a leader in the premises or pre-existing software provides knowledge-driven EMM space for seven years running. and infrastructure. The POC management for today’s dynamic Workspace ONE functionality demonstrates basic Workspace IT infrastructures. Its powerful includes Mobile Device Management, ONE functionality within CDW’s capabilities enable you to assess, Mobile Application Management, a POC environment. The POC test deploy and update your clients, unified application store, content cases include Unified Endpoint servers and mobile devices across management, identity management, Management, Unified Application IT systems in physical, virtual, secure productivity applications Catalog, Application Deployment distributed and mobile environments. and telecom expense management. and Management, and incorporating This service will assist with evaluating The Workspace ONE MDM/Email SAML SSO with key third-party the state of a Configuration Manager Jumpstart is an accelerated solution identity providers. Because the environment. It will review the to manage mobile devices and POC is performed in the CDW POC health by performing a thorough applications. This service provides for environment, this service enables a technical implementation related to customer to prove out these basic the VMware Workspace ONE offering, test cases before committing to the including installation and configuration purchase of Workspace ONE licensing. Next Steps of AirWatch Cloud Connector, Active Directory/LDAP Integration, Personal • VMware Workspace ONE Custom Deployment: This service is fully An in-depth discussion Information Management, compliance policies, application management customizable by CDW Solution with CDW can provide you Architects, who will work with you to with more insight into the and MDM enrollment strategy. If licensed, the service also includes create a custom Statement of Work importance of this work the configuration of the Secure Email for the design and deployment of the and help determine how Gateway and VMware Boxer. key Workspace ONE components much effort will be required. that are critical to success in your Contact your CDW account • VMware Workspace ONE MDM/ environment. manager to speak with one Email/Productivity Jumpstart: This service provides for technical of our solution architects. implementation of Workspace ONE MDM, including all of the Workspace ONE MDM/Email Jumpstart plus

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• Microsoft Enterprise Mobility • Microsoft Endpoint Configuration Manage + Security Pilot: The Microsoft Manager Pilot: This engagement Enterprise Mobility + Security will assist you with planning, • CDW Managed Patching Services solution helps provide easy, secure designing and piloting Microsoft for Windows: Our highly skilled access to any device, no matter Endpoint Configuration Manager. engineers will help in assessment, where someone might be. CDW can CDW will gather business and implementation and ongoing plan and design a solution to support technical requirements to ensure a management of your Microsoft a production-ready deployment. We successful project. We will determine Endpoint Configuration Manager will gather business and technical a deployment roadmap of Microsoft environment with our Managed requirements to determine a Endpoint Configuration Manager Patching Services for Microsoft deployment roadmap of Mobility features and handle the installation and Servers and workstations, which can features to ensure a successful configuration of Microsoft Endpoint include the support for third-party project. The service includes Configuration Manager server roles. software products. We begin with a installation and configuration of This service includes deployment of review of the health of your Microsoft Microsoft Intune, Azure Active Microsoft Endpoint Configuration Endpoint Configuration Manager Directory Premium and Azure Manager agents to a pilot group of environment by performing a thorough Rights Management Service (RMS). computers, servers and/or mobile examination of both the design and This service includes deployment devices, in addition to a knowledge administration. This professional of Intune agents, RMS add-ins and transfer on proper administration and assessment of the current Microsoft components to allow users and configuration of Microsoft Endpoint Endpoint Configuration Manager devices to use Microsoft Enterprise Configuration Manager component environment will identify gaps in Mobility + Security (EMS), in addition and common troubleshooting. design while introducing best practices to a knowledge transfer on proper • Configuration Services: Technology for a successful and fully automated administration and configuration of products typically do not come and optimized deployment. Let CDW Mobility components. custom configured for a specific Managed Services maximize your • Microsoft Enterprise Mobility + application. They require some type Microsoft Endpoint Configuration Security (EMS) from CDW: EMS of custom configuration to meet Manager deployment and investment. delivered by CDW has all the your organization’s unique needs and Once complete, you can be assured tools and services needed to specifications. This can be a complex your organization will have a successfully manage your mobile and/or repetitive process which successful deployment that mitigates environment. EMS from CDW is your IT may not have the expertise against vulnerabilities and threats, a hosted solution that grows as or resources available to administer. satisfying both business leaders and quickly as you do, without requiring CDW has a wealth of experience and technology stakeholders alike. expensive hardware upgrades resources used to provide on-site to your infrastructure. As a cloud and remote Client Imaging, MDM solution, EMS is updated regularly Enrollment, App Installation (iOS to support the latest devices, and Android), Software Installation, operating systems and applications. Asset Management, BIOS and It goes beyond the traditional Mobile Firmware Upgrades/Downgrades Device Management platform and Configuration, Server Network by also including User and Group Operating System Installation and Management, as well as Application Server Imaging. Management.

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Solution Benefits Services Your organization can achieve the CDW’s Mobile Workspaces services following by employing a CDW Mobile fall into one of three lifecycle phases — Workspaces solution: Design, Orchestrate and Manage. • End-to-end security: CDW has more Design than 15 years of experience designing Advisory/Assessment and implementing customized security solutions. Our mobility and security Client Virtualization Services teams work together to provide risk Many clients are turning to mobile mitigation advice, which could include workspaces for secure mobility. We network and mobile security, data offer leading workspace solutions, loss prevention or advanced threat including desktop virtualization, all A mobile workforce is more protection technologies. supported by our professional services productive and agile. Employees • Streamlined productivity: to ease selection and deployment. need access to their apps and Our solutions give you device • Client Infrastructure Health data anywhere they are — with management, app store and sign-on Check: We will provide analysis a customer, on a manufacturing options, as well as the option to grant and recommendations based on users access to legacy applications floor or at a patient’s bedside. the performance and efficiency of without the cost of mobile app your enterprise’s existing Citrix and Mobility opens up new development. VMware infrastructure. possibilities, but also has its own • Simple payments and cost controls: challenges. • Client Virtualization Assessment: With Mobile Expense Management, CDW offers assessments that are CDW can help any organization you can automate the tedious review, not just basic template reports with approval and payment process. You empower its workforce to generic data. We provide customized, can also get insight into cost-saving detailed reports with specific become productive on the opportunities and alerts about virtualization recommendations go with a mobile workspace compliance issues. based on your unique environment. solution. • Industry-leading partnerships: We We analyze physical hosts and work with the industry’s leading virtual machines, which is critical to brands, giving you unmatched choice identifying the next best step in your and expertise in selecting the best virtualization path. mobility management and security • Client Planning and Design Workshop: solutions. Our experts will learn what your Vendors/Products Supported organization is trying to achieve and then design the appropriate • Microsoft infrastructure for Citrix Virtual Apps • Citrix and Desktops, Citrix ADC and VMware • VMware Horizon. CDW can deliver additional Enterprise • VMware Horizon Proof of Concept Mobility Management solutions by (POC): The POC is the first step in utilizing its vast network of trusted your journey and will determine how third-party partner services providers. the technology will function and integrate within your environment. The POC can identify any potential issues as a result of the project, and

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success is measured by a small-scale implementation services for solution deployment. components. Our Jumpstart services • Microsoft Windows 10 Desktop are available for Citrix Virtual Apps and Security Workshop: This engagement Desktops and VMware Horizon. provides planning, assessment • Windows Virtual Desktop Pilot: and high-level design of Microsoft Providing access to your applications Windows 10 security features. This and data for your users is demanding workshop allows you to evaluate on your infrastructure and seems functionality, as well as prepare to never stop growing. Placing your for deployment of policies and Virtual Desktop environment on Azure configuration controls that are using Windows Virtual Desktop allows pertinent to your organization. for scalability, growth and flexibility CDW takes on these challenges and to adapt to business demands. The streamlines the process to implement Windows Virtual Desktop Pilot helps a strong, secure platform. What accelerate a deployment of Apps and you end up with is protection of Desktops. Leverage Azure to ease your workstations at the front door access to key business applications from the risks that data, identity and data without sacrificing security. and system integrity bring to the Let your users utilize the device of enterprise system level. their choice while providing a secure • Microsoft Security Threat and standardized environment, Assessment: This engagement all while controlling costs. The helps you analyze and assess MITRE Windows Virtual Desktop Pilot will ATT&CK endpoint vulnerabilities provide a Windows Virtual Desktop through multiple Microsoft cloud Infrastructure overview and an solutions. Additionally, you will get a Environment Assessment for cost view across endpoint data ingested and performance. We will validate the and detect threats using Microsoft’s current Azure subscription or deploy a analytics and threat intelligence. new Azure environment, plus integrate The endpoint security assessment network, storage and management. Next Steps provides evidence-based insight We will design and deploy Apps and to ensure security, governance Desktops of Windows 10 Multi- and compliance is uplifted across Session, Windows 7 or Windows An in-depth discussion Server, and configure Windows Virtual with CDW can provide you your organization. CDW helps you develop a remediation plan by Desktop and Azure according to your with more insight into the providing a detailed endpoint attack needs. We will also deploy applications importance of this work kill chain with security configuration and desktops to client. and help determine how recommendations. • Microsoft Remote Desktop Services much effort will be required. Orchestrate (RDS) Pilot: This engagement Contact your CDW account Implementation/Adoption will assist customers with the manager to speak with one planning, designing and piloting of our solution architects. Client Virtualization Services of Remote Desktop Services and Virtual Desktop Infrastructure • Client Virtualization Jumpstart: CDW’s (VDI). The service has different Jumpstart engagements are designed lengths depending on the topics to quickly get an environment up and features that are configured. and running. A typical engagement, This can be a full production-ready performed at your site, includes

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environment or a Proof of Concept everything for you — from loading, reporting options include service-level deployment depending on the length testing, packaging and shipping agreement report, contact statistics, of engagement. The Pilot will assist devices, accessories and literature incident metrics, root cause analysis in providing best practices and to answering your mobile users’ and end-user satisfaction reporting. knowledge transfer in demonstrating questions and providing replacements. Three levels of service are available to the best way to maximize the benefits Help desk supports both corporate- suit your business needs. of deploying RDS and VDI. owned and personal devices in your program. • Citrix Remote Configuration Services: CDW’s Citrix Remote Configuration • Expense Management Services: Services can assist customers with Expense management solutions deployment of Citrix Virtual Apps and help you easily manage your invoices Desktops and NetScaler Gateway and payments. Mobile Expense products and are a perfect solution Management automates the tedious for rolling out Proof of Concept review, approval and payment (POCs) systems, new farms, or adding process — eliminating late charges and additional servers to an existing farm. maximizing cost savings. Our expense Installation can be performed on a new management solution provides server in our Configuration Center amazing vision into your total wireless prior to shipment or after delivery communication spend, helps uncover via a secure connection by our CDW opportunities to lower costs, monitors -badged Citrix Certified Engineers. compliance and flags issues. It helps you make more informed, intelligent • Citrix Cloud Pilot: Delivering business decisions. applications and virtual desktops to your users is demanding on your Manage infrastructure and seems to never stop growing. Placing your Citrix • Remote Engineering and Operations environment on Citrix’s new Platform Support: CDW can take on the as a Service (PaaS) solution allows responsibility for tasks associated for scalability, growth and flexibility with monitoring, upgrades, to adopt business demands. The maintenance, hardware incident Citrix Cloud Pilot can help accelerate management, configuration and a deployment of virtual apps, virtual reporting for Citrix Virtual Apps and desktops or Netscaler that is hosted in Desktops, Citrix ADC, Provisioning Citrix’s cloud. Services and StoreFront. Your servers Procurement and Expense Management and applications can be remotely supported practically anywhere; on In addition to simplified procurement your premises, a CDW data center, or a of devices, our Mobility Management third-party data center. To best meet Portal provides help desk services — your organization’s needs, you may including phone, online chat and self- choose from three levels of support, service support — as well as expense all powered by 24/7 Enterprise management services with custom Command Centers (ECC). reporting to ease the burden on your IT staff. • End-User Help Desk Support: CDW can provide a single point of contact • Help Desk and Support Services: for end-user help desk support for Help desk professionals support Citrix Applications as well as many your mobile workforce and manage other applications. Standard monthly

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Solution Benefits devices, your network, or the cloud. HP, Xerox and Supplies Network’s You can expect: Managed Print Services (MPS) programs are built on cutting-edge • Cost per page includes service and printer fleet management software supplies and are backed by exceptional delivery • Pay for what you print — no and support teams. Each provides overages support to thousands of companies and millions of devices worldwide. Whether • Expert, metrics-based analyses you have standardized on HP, Xerox, • Comprehensive security solutions Brother or you have a fleet that includes • Help desk, break/fix and devices from multiple manufacturers, maintainence for Xerox and non- these solutions can support the unique Xerox devices Managed Print Services printing needs of your organization. Your From the initial assessment to staff will be more productive, and your IT Supplies Network: Comprehensive ongoing management of your staff can focus on other priorities. Cost-per-Image service for any make and model of device, including environment, CDW’s HP MPS: HP provides technologies and supply routing, labeling, and delivery No. 1 objective is to ensure your services that reduce the burden on IT with options for local printers, printer organization experiences the cost while improving security across your installation and dedicated support. savings and productivity gains print environment. HP print security a managed service program can offers real-time threat detection, Service options provide the fundamental automated monitoring, and built-in building blocks for your program and provide. software validation. Choose HP Secure are designed to be flexible and highly Managed Print Services (MPS) so scalable. Choose just the services you you can focus on your core business. need to enhance your program or roll You can count on HP MPS to secure them into a comprehensive Cost-per- and manage your fleet, maintain Image service. printer security compliance, and keep You can expect: everything up to date. • Printer data collection system You can expect: • Supply management system • 20-30% overall overage cost savings • Service monitoring and service desk • Minimized downtime • Local device management • Mitigatation of security risks • Device installation service • Streamlined workflows • Device tracker • Automatic supplies shipments Xerox MPS: With a comprehensive array Vendors Supported of MPS assessment tools and services • HP Inc. (including no-cost assessments), Xerox can unlock savings potential and reveal • Xerox hidden opportunities. Streamline your • Brother processes and integrate them with the cloud, your network and mobile devices. • Cannon Free yourself from security concerns • Lexmark with safeguards that lock down data and • and more documents whether they reside on your

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Services CDW’s Managed Print Services fall into CDW Managed Print Services (MPS) one of three lifecycle phases — Design, enable you to choose from a set Orchestrate and Manage. of managed services for device Design maintenance, supplies management, Advisory/Assessment and remote management and diagnostic services. Our service solutions include: We will provide a detailed assessment of your current environment, including • Account delivery management: the number of devices, different makes Provide a dedicated team of MPS and models, and the types of devices specialists who will assist you for all running. This is key to managing costs. your print needs. Orchestrate • Support of devices: Manage as-is Implementation/Adoption fleets as well as new hardware. The implementation phase includes • Consumables management: printer management software Automatic Toner Replenishment deployment, consumables alerts and (ATR) for just-in-time supplies establishing procedures for requesting (ink/toner). CDW utilizes remote supplies and service. monitoring software reporting current status levels of supplies. Manage • Remote services: We provide With the right software tools, you remote audits and monitoring. will be able to automate your print • Cost reduction: Optimize your fleet management, including supplies tracking placement, uptime and utilization. and ordering, trouble shooting and repair, • Strategic business reviews: and usage monitoring. The CDW MPS Provide a review of your devices team will show you which devices to that may be problematic; make retain, which to reposition or repurpose, recommendations that can help and which to replace. We also include you save time and money while periodic business reviews, TCO analysis eliminating print fleet worries. and green strategies. • Cutting-edge print fleet Next Steps management tools: CDW’s leading tools allow us to make educated business recommendations An in-depth discussion and decisions enabling fleet with CDW can provide you optimization. with more insight into the importance of this work • Software and Mobile solutions: We can help implement customer and help determine how software solutions and mobile much effort will be required. solution efficiencies. Contact your CDW account manager to speak with one of our solution architects.

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Solution Benefits Services When trying to wrangle printer Services within CDW’s Printer Supplies expenses, you need a supplies solution Program fall into one of three lifecycle that meets the following criteria: phases — Design, Orchestrate and Manage. • No Contracts or Commitments: Most toner fulfillment solutions rely Design on locking customers into multi- Advisory/Assessment year contracts. PSP is different: no CDW provides a detailed assessment of contracts, no fees, no commitment, your current environment and develop and no renewals. With a 95% short and long-term objectives to retention rate, customers stay with improve your printing services and PSP for one simple reason: it works. management. Printer Supplies Program • Complimentary Printer Fleet • Printer Fleet Assessment: Using Toner is a hassle to constantly Optimization Tools: Even though software tools, detailed usage order, and when it arrives you do PSP offers discounts on ink and reporting and years of expertise, not always have the time to install toner, we believe in savings through we tailor a toner fulfillment program using your printers more efficiently. specifically to your needs: from it; while you want users to print We pro­vide complimentary tools less, you don’t always have the manual or prompted ordering via to offer complete visibility into how a custom toner portal to a fully visibility into your printer fleet to your users treat your printers. automated service, we build the determine the best way to do so. • Complimentary Toner Fulfillment system that works best for you. CDW’s Printer Supplies Program Services: Different departments • Toner Fulfillment Pilot: It takes less (PSP) is a complimentary and may have different toner fulfillment than 5 minutes to deploy CDW’s needs, which is why PSP gives you complimentary software and less easy-to-deploy toner service built the choice to mix and match the directly from customer feedback than 30 minutes to configure the system best for you. system to your specification. to address cost-reduction, time • Compliments Existing Managed savings and printer efficiency. Orchestrate Agreements: PSP provides Implementation/Adoption It even works to supplement discounts, management tools and existing managed agreements. toner delivery services for the Includes printer management software printers that are NOT currently deployment, consumables alerts and under a Managed Agreement. As we establishing procedures for requesting have no contracts, our service is a supplies and service. terrific way to “fill in the cracks” for • Automatic Toner Delivery: Printers printers that do not currently have are scanned 2x per day with a toner fulfillment or management highly accurate “Days Remaining” tools. algorithm. Printers with low toner send a request to your closest Vendors Supported regional warehouse. Toner is labeled • Brother with the make, model and serial number of the requesting printer • Clover and packed for easy identification. • HP Your toner arrives on schedule and • Lexmark fully labeled to ensure delivery to the correct printer. • Xerox • Custom Toner Ordering Portal • Zebra for WFH: A custom toner ordering portal is created for your

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• printers you own and only the supplies you want to buy with the discounted PSP price. This makes it easy for office workers and WFH employees to find and order the correct toner at the correct price. • Prompted Toner Ordering: A custom low-toner notification is designed for your organization, allowing you to choose the trigger levels, printers, and alert recipients. Your network-attached printers are scanned four times a day to check toner levels. When a printer meets a low-toner threshold, an alert is generated and routed to the correct group or user. The person receiving the alert logs into a Custom Toner Ordering portal design just for your organization to quickly find and order the correct toner.

Manage Lowering raw toner costs is only half the battle: reducing printer usage and deploying your printers correctly is the other half. PSP provides you the complimentary tools and the expertise for maximum printer fleet efficiency. With the right software tools, you’ll be able to automate your print management, including supplies tracking Next Steps and ordering, trouble shooting and repair, and usage monitoring. An in-depth discussion with CDW can provide you with more insight into the importance of this work and help determine how much effort will be required. Contact your CDW account manager to speak with one of our solution architects.

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Evolving threats and lack of visibility make it difficult for organizations to stay ahead of threats while maintaining industry compliance. CDW’s Amplified SecurityTM consultants design, orchestrate and manage a comprehensive security strategy with a portfolio of services that identify and assess IT network security risks, increase your understanding of and visibility into risks, and prepare your organization for an evolving threat landscape.

CDW Amplified™ Secure Platform CDW Amplified™ Information Security • Next-Generation Firewall and IPS • Information Security • Content Security • Identity and Access Management CDW Amplified™ Physical Security • Policy and Access • Video Surveillance • Network Visibility and Endpoint Protection • Access Control • Environmental Sensors CDW Amplified™ Detect and Respond • Log Aggregation and Correlation • Security Incident Response Services

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Solution Benefits upgrades as requested. Your organization can achieve the • Cisco ASA with Firepower Planning following by employing a CDW Next- and Design: CDW can evaluate Generation Firewall and IPS solution: business and technical requirements • Make sure only people you want to and custom design a solution for your have access to your network are organization. permitted to do so. • Cisco ASA with Firepower Health • Protect users and secure the traffic Check: CDW will evaluate whether that is coming into and out of your your organization’s current ASA network. with Firepower deployment meets your requirements. We will provide • Protect valuable assets inside your a findings report, assist in Next- data center. An increasingly mobile workforce Generation application firewall rule is accessing your network • Ensure users are not visiting creation, remediation and make with personal devices. Your dangerous websites that could result upgrades as requested. in your environment being exposed organization’s data is flowing • Palo Alto Networks Planning and to malware. to and from the cloud with Design: CDW can evaluate business increasing speed. The Internet • Prevent users from visiting and technical requirements and of Things is connecting more workplace-inappropriate websites. custom design a solution for your devices to the web than ever • Keep rogue devices off of your organization. before. Each of these advances network. • Palo Alto Networks Health Check: CDW will evaluate whether has made network security more Vendors Supported your organization’s current Palo • Cisco complex and even more critical Alto deployment meets your to your organization. A robust • Palo Alto Networks requirements. We will provide a network defense strategy lets CDW can deliver additional findings report, assist in Next- you understand which people Cybersecurity solutions by utilizing its Generation application firewall rule and devices are accessing your vast network of trusted third-party creation, remediation and make network — and what they’re partner service providers. upgrades as requested. doing when they get there. We Orchestrate understand that the internal Services Implementation/Adoption demands are lofty and that the CDW’s Next-Generation Firewall and IPS • Cisco Firepower Threat Defense services fall into one of three lifecycle Implementation: After a solution for stakes couldn’t be higher. We phases — Design, Orchestrate and have the partner relationships your organization has been designed, Manage. we will plan the deployment and and experience to consult, design Design then help you implement the Cisco and implement the right security Advisory/Assessment Firepower Threat Defense solution. infrastructure to meet your • Cisco Firepower Threat Defense • Cisco ASA with Firepower unique needs — before, during Planning and Design: CDW Implementation: After a solution for and after an attack. will evaluate whether your your organization has been designed, organization’s current Firepower we will plan the deployment and then Threat Defense deployment meets help you implement the Cisco ASA your requirements. We will provide with Firepower solution. a findings report, assist in Next- • Palo Alto Networks Implementation: Generation application firewall rule After a solution for your organization creation, remediation and make

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has been designed, we will plan the deployment and then help you implement the Palo Alto solution. • Palo Alto Networks Prisma Access Jumpstart: Accelerate timelines and maximize results for your Palo Alto Networks Prisma Access solution with this cost-effective approach providing a pre-packaged experience. • Palo Alto Networks Prisma Access Custom Implementation: After CDW helps you design your solution, we plan the deployment and then help you implement the Palo Alto Networks Prisma Access solution. • Configuration Services: Technology products don’t come off the assembly line ready to work for you. They must be custom-configured to meet your organization’s unique needs and specifications. That’s not as easy as it sounds. It takes time and expertise that your IT team might not have. CDW has a wealth of experience in satisfying customers’ needs for Network and Security Device Configuration, Rack Configuration, Asset Management Services. Next Steps Manage An in-depth discussion with CDW can provide you Security Infrastructure and Information with more insight into the Security solutions require constant importance of this work attention to reduce risks associated with vulnerabilities. CDW can help your and help determine how IT team stay vigilant and focused by much effort will be required. taking on the responsibilities for tasks Contact your CDW account associated with monitoring, upgrades, manager to speak with maintenance, and reporting and one of our solution management for your Cisco and Palo architects. Alto Networks security infrastructure.

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Solution Benefits • Cisco Email Security Appliance Your organization can achieve the (ESA) Health Check: We can evaluate following by employing a CDW Content whether your organization’s Email Security solution: Security Appliance deployment meets your requirements, provide a • Cloud architecture that boasts findings report and assist you with 99.999 percent uptime. any design or configuration changes • Combine traditional URL filtering, that are needed. reputation filtering, malware • Cisco Umbrella Planning and Design: filtering and data security on a single Cisco Umbrella is a cloud security platform. platform that provides the first • Global email threat intelligence, with line of defense against threats on As essential as email and internet spam blocking, malware protection, the internet. Umbrella is delivered access are for today’s businesses, outbreak filters, data loss prevention, from the cloud, making it simple forged email detection and more. to protect all of your users rapidly. hackers view them as a door CDW can evaluate your current Vendors Supported into organizations’ networks business requirements and help • Cisco and sensitive information. design a solution that ensures you Spam filters have gotten better Services are protecting users both inside the at stopping unsolicited and CDW’s Content Security services fall into network and on the go. undesirable emails, but the one of three lifecycle phases — Design, • Cisco Umbrella Health Check: We can variety and ingenuity of attacks Orchestrate and Manage. evaluate whether your organization’s is growing — and basic products Design current Umbrella deployment is have given many customers a Advisory/Assessment optimally configured to meet your security needs, provide a findings • Cisco Web Security Appliance false sense of safety. As for the report and assist you with any design (WSA) Planning and Design: CDW web, employees can unwittingly or configuration changes that are can evaluate business and technical put your organization at risk by needed. requirements to help secure users’ clicking where they shouldn’t. connectivity to the internet and Orchestrate CDW can help design a solution to custom design a solution for your Implementation/Adoption minimize threats from damaging organization. • Cisco Web Security Appliance (WSA) your organization. • Cisco Web Security Appliance (WSA) Implementation: After designing Health Check: We can evaluate a solution to help secure users’ whether your organization’s current connectivity to the internet, we will Web Security Appliance deployment plan the deployment and then help meets your requirements, provide a you implement the solution. findings report and assist you with • Cisco Email Security Appliance (ESA) any design or configuration changes Implementation: After designing a that are needed. solution for your organization, we will • Cisco Email Security Appliance plan the deployment and then help (ESA) Planning and Design: CDW you implement the solution. can evaluate your email security • Cisco Umbrella Implementation: requirements and design a solution Cisco Umbrella is a cloud security for your organization. platform that provides the first line

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of defense against threats on the internet. Umbrella is delivered from the cloud, making it simple to protect all of your users rapidly. CDW can implement a solution that ensures you are protecting users both inside the network and on the go.

Manage

• Managed Services for Cisco Umbrella: CDW Managed Services’ Enterprise Command Center and security engineers work together to help you block requests to malicious and unwanted destinations and provide visibility into the threats your organization is experiencing by taking responsibility for monitoring Umbrella functionality, implementing policy configuration changes, providing reporting and many, many more day-to-day tasks.

Next Steps

An in-depth discussion with CDW can provide you with more insight into the importance of this work and help determine how much effort will be required. Contact your CDW account manager to speak with one of our solution architects.

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Solution Benefits configuration provides evidence- Your organization can achieve the based insight to ensure security following by employing a CDW Identity governance and compliance is applied and Access Management solution: to your multicloud solution.

• Centralize network access policy • Microsoft 365 Security Assessment: management to provide consistent The Microsoft 365 suite contains and secure access to your users, no numerous products and features matter how they connect to your designed to keep applications, network. data and users secure, while • Reduce management and support providing advanced notification burdens by centralizing and unifying of security threats from many device administration, authentication sources. Security is at the forefront Employees in your enterprise and user access policy. of every organization’s concerns are working with dozens of and poses a real threat to their • Simplify guest experience for easier business. Maximize the benefits applications and juggling multiple onboarding and administration. mobile devices. Switching from of Microsoft 365 by performing a one app to another, and from one • Control who and what is on your Security Assessment of your current network. environment to determine where device to another, doesn’t change there are gaps and how Microsoft • Design a solution so that resources the user’s identity. Without the 365 can help address the risks. We are only granted to those users who right tools to authenticate the can help you understand some of the are entitled to them. identity of the user, though, features you may have overlooked things can get pretty messy and • Provide adaptive single sign-on to and educate you on the benefits of result in reduced productivity. identity-federated devices. Microsoft 365 E3 or E5 Enterprise. • Microsoft Active Directory Domain Life is complicated. Your Vendors Supported • Microsoft Services Planning and Design: CDW workplace — with new will provide you with an Active technology, hardware and CDW can deliver additional Directory architecture design and software coming online at a Cybersecurity solutions by utilizing its an administrative model design. We fever pitch — can be equally as vast network of trusted third-party can also handle consolidation and partner service providers. complicated. migration. • Microsoft Active Directory But it doesn’t have to be. Services CDW’s Identity and Access Management Domain Services Health Check: With the right Identity and services fall into one of three lifecycle CDW will investigate your domain Access Management solution, phases — Design, Orchestrate and controllers, check logs, check Manage. networking, look for gaps in security controlling information about and best practices deployment, Design users in your environment and and provide detailed remediation Advisory/Assessment determining who has access to recommendations. what can be simplified. CDW has • Microsoft Azure Sentinel Workshop: • Microsoft Public Key Infrastructure the experience and resources to CDW helps you experience Microsoft (PKI) Health Check: This engagement deliver the right solution for your Azure Sentinel within your own is a systemic and rigorous evaluation business. environment, get a bird’s-eye view of an existing PKI implementation. across all data ingested, and detect Auxiliary environments that have a threats using Microsoft’s analytics dependency on the health of the PKI and threat intelligence. In addition, are also examined for functionality product and solution best practices and configuration. The Health Check

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will include an architecture review your most valuable assets and and system and gap analysis. A can easily be shared, even outside Findings and Recommendation the organization. Protecting and Report will be presented to you upon managing access to this information completion of the project. is vital to your organization to • Azure Advanced Identity and retain the trust and confidence of Authentication Workshop: your customers. Microsoft 365 has This workshop service offering a variety of tools to help protect formulates a complex identity and and manage this information. The authentication architecture for your Information Protection engagement organization after you’ve decided will provide the best practices on to move to the cloud. The cloud how to configure the products to decision has an impact on how your achieve your goals. This will provide environment is set up and early a functional roadmap to ensure decisions are necessary, as the cloud security and compliance is built into identity will become the foundation the Office 365, Windows 10 and for cloud transition efforts. This EMS solution. Some of the products three-day engagement will help you and tools covered in Information understand complex environments Protection include: Current Security and requirements and sort through all Controls, Azure Sentinel, Cloud the available services, products and App Security, Azure Information configuration options, resulting in the Protection, Data Loss Prevention, development of a high-level cloud Information Security and Email identity and access architecture Security. that meets your requirements. • Microsoft 365 CISO Security Among the items typically discussed Workshop: This engagement focuses during the workshop are: Azure AD on learning your organization’s Connect, Active Directory Federation unique needs and develops a Services, Microsoft Identity Manager, strategic plan based on approaches Azure Active Directory, Active recommended by Microsoft experts. Next Steps Directory Federation Services, The workshop will cover both Microsoft Exchange/O365, product and solution best practices An in-depth discussion Active Directory, Active Directory configuration recommendations with CDW can provide you Lightweight Directory Services, around the security features of with more insight into the migration tools and user experience Microsoft 365. This will provide and client behaviors. importance of this work a functional roadmap to ensure security and compliance is built into and help determine how • Microsoft Identity Manager (MIM) Design: This engagement provides the Office 365, Windows 10 and EMS much effort will be required. solution. This will benefit both highly Contact your CDW account you with a comprehensive review of MIM requirements to synchronize regulated organizations and those manager to speak with who have concerns about increasing one of our solution identity information between your Active Directory and other identity their information security posture. architects. stores. Your organization will receive • Microsoft 365 SaaS Security an architecture and workflow design Workshop: This engagement will help for a MIM deployment. CDW will work customers evaluate their current with you to determine the full scope business security threat landscape of the engagement. as well as their existing Office • Microsoft 365 Security Information 365 security controls to create an Protection: Information is one of evidence-based roadmap to meet

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organizational needs. Additionally, Protection: Identity is the number of issues, representing this workshop will pilot advanced cornerstone of limiting access work ranking from design to features and controls which allows to data, apps and resources. It is deployment, enabling a number of customers the ability to mitigate becomingly increasingly important key technologies. numerous attack vectors that to be able to manage users’ access • Windows Server DirectAccess: are prevalent today. Office 365 is quickly and accurately. Most threats This engagement will provide you fantastic technology that enables and vulnerabilities utilize identities with a clear vision and high-level productivity, but too often it has to infiltrate an organization, probing DirectAccess architecture. CDW set security to a one-size-fits-all for weaknesses and valuable data. can assist with either a pilot or format which, in today’s fast- Microsoft 365 provides numerous production deployment of the moving environment, can leave tools to provide additional layers of architecture determined during the areas exposed. The workshop also security and also tools to identify design portion of the project. will cover both product as well and protect access in real time. as the solution’s configuration Identity Protection will include the • Microsoft Identity Manager (MIM) best practices and associated steps necessary to understand Pilot: This engagement provides you recommendations. This will provide your requirements and develop the with a pilot production deployment an evidence-based roadmap to deployment plan just for you. There of MIM based on the recommended ensure security, governance and are many possible options which design. CDW can assist with compliance is uplifted into your Office can include a variety of tools and configuring additional identity 365 solution. This will benefit both techniques. Some of the products workloads as needed and will work highly regulated organizations and and tools covered in Identity with you to determine the full scope those who have concerns about Protection include: Current Security of the engagement. increasing their cybersecurity Controls, Azure Sentinel, Cloud App posture beyond the default. Security, Azure Active Directory Manage Premium, Azure Advanced Threat • Microsoft 365 Security Device Protection, Azure Active Directory • Azure Identity Management: Protection: As more and more users Identity Protection, and Identity Integrating your on-premises become mobile and are using a wider Governance. directories with Azure Active variety of devices, applications Directory will provide a common and documents need to keep up. Orchestrate identity for access to both cloud How do you manage these devices Implementation/Adoption and on-premises resources, while providing secure and reliable simplifying things for your end • Microsoft Active Directory access to applications and data? users. CDW Managed Services can Federation Services: CDW offers a Microsoft 365 helps provide easy, help by providing an integration and variety of AD Federation Services, secure access to any device, no synchronization service between including Mini Design (an abbreviated matter where someone might be. your on-premise Active Directory design session for deployments in Device Protection will include the and Azure Active Directory using the the simplest scenarios), Planning steps necessary to understand AD Connect tool. This will allow your and Design (a complete discussion your requirements and develop IT team to focus on more strategic and design session covering all AD the deployment plan just for you. initiatives because we are taking FS topics), Build (deploy two internal There are many possible options on the responsibility of monitoring, AD FS servers and two AD FS proxy which can include a variety of troubleshooting and dealing with the servers, either on-premises or in tools and techniques. Some of the hassles associated with managing Azure), and Configuration of trusts products and tools covered in Device integration and synchronization of and claims transformation rules. Protection include: Current Security your Active Directory environments Controls, Azure Sentinel, Cloud App • Microsoft Public Key Infrastructure in Azure. On-premise Active Security, Microsoft Intune, Microsoft (PKI) Services: The Microsoft PKI Directory and/or Active Directory Defender, Windows Advanced Threat Services include modules to assist Federation Services management Protection, and BitLocker.” in the design and deployment of are separate service offerings and • Microsoft 365 Security Identity Certificate Services to resolve a not included.

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Solution Benefits • Cisco Duo MFA Planning and Design: Your organization can achieve the CDW can evaluate business and following by employing a CDW Policy technical requirements and design a and Access solution: solution for your organization. • Bolster the security of your network • Virtual Private Network (VPN) by ensuring all end users comply with Planning and Design: CDW can your defined security policy. evaluate business and technical requirements and custom design • Identify users and devices on your a solution for your organization’s network. remote access and branch needs. • Restrict the data that each end user Orchestrate may access. Implementation/Adoption In today’s threat-heavy environment, • Regulate what end users may do • Cisco Identity Services Engine (ISE) the enterprises that have strong risk while connected to your network. management policies in place are the Implementation: After a solution has most likely to emerge from a security • Take network action on been designed for your organization, compromised or non-compliant end we will plan the deployment and then breach incident in the best shape. users. help you implement it. Is there a better way to mitigate • Verify log-on information. • Cisco Duo MFA Implementation: risk than by knowing who is on your After a solution for your organization network, and what each end user is Vendors Supported has been designed, we will plan doing while connected? • Cisco the deployment and then help you CDW can deliver additional implement the Cisco Duo’s MFA for Every organization is now faced with Cybersecurity solutions by utilizing its your Cisco or Palo Alto VPN solution. employees utilizing multiple devices. vast network of trusted third-party Companies also need to share their • Virtual Private Network (VPN) partner service providers. network with third-party partners Implementation: After the solution and contractors, not to mention Services for your organization’s remote guests visiting your offices. A policy CDW’s Policy and Access services fall access and branch needs has and access solution designed by CDW into one of three lifecycle phases — been designed, we will plan the can help secure your network against Design, Orchestrate and Manage. deployment and then help you implement it. malicious activity and insider threats. Design Advisory/Assessment Next Steps • Cisco Identity Services Engine Manage (ISE) Planning and Design: CDW can evaluate business and technical • Managed Services for Cisco Identity An in-depth discussion requirements and custom design a Services Engine (ISE): CDW Managed with CDW can provide you solution for your organization. Services’ Enterprise Command with more insight into the Center and security engineers importance of this work • Cisco Identity Services Engine (ISE) work together to address critical and help determine how Health Check: CDW will evaluate authentication issues, certificate much effort will be required. whether your organization’s renewals, policy set configuration current ISE deployment meets your Contact your CDW account changes and security patch requirements. We will provide a gap availability, in addtion to performing manager to speak with analysis report, assist in remediation one of our solution many, many other ISE-related and make upgrades as requested. responsibilities. architects.

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Solution Benefits organization’s current Secure Your organization can achieve the Endpoint deployment meets your following by employing a CDW Network requirements and is providing Visibility and Endpoint Protection the best protection available. solution: We will provide a findings and recommendation report and can • Insight into attacks and malicious assist with any remediation and activity going on inside your network recommendations found. that many other solutions would never make visible. • Cisco Secure Network Analytics Health Check: CDW will evaluate • Embed security anomaly detection whether your organization’s into the network element, using current Secure Network machine learning for incident Analytics deployment meets your CDW’s Network Security team response and device-level mitigation. helps you go beyond traditional requirements and make sure you chokepoint and perimeter threat • Rapidly detect, contain and remediate are getting the visibility you expect. advanced threats if they evade We will provide a findings and detection by expertly deploying frontline defenses and get inside. recommendation report and can your solution so you can utilize the • Deep visibility into executable and file assist with any remediation and intelligence of the network and recommendations found. visibility provided by endpoints to activity across all of your endpoints so you can spot threats fast, scope a • VMware Carbon Black Cloud: uncover malicious activity. compromise and remediate instantly · VMware Carbon Black Cloud to help with all those zero-day By trusting CDW to help you Services: CDW’s VMware Carbon attacks. with the integration of these Black Cloud Services will help solutions, you will strengthen your • Continuous monitoring and recording organizations get the most out of security posture with advanced of network and host activity for all their investment while creating a visibility, analytics and protection hosts inside and out of your network. protected environment using this best-of-breed NGAV and Endpoint enabling you to see threats to your Vendors Supported Detection and Response (EDR) network and data center. You will • Cisco solution. also be able to protect against • VMware attacks that target your internal · Discovery and Design Session: environment. Services CDW will demonstrate VMware CDW’s Network Visibility and Endpoint Carbon Black Cloud’s use and When CDW’s experts combine Protection services fall into one of three functionality in real-work attack network visibility technology with lifecycle phases — Design, Orchestrate scenarios and walk throughs. an advanced next-generation and Manage. This will help drive a thorough endpoint security client you get Design understanding of the solution’s increased visibility and protection Advisory/Assessment features and capabilities. for your systems — both inside • Cisco Secure Endpoint Protection: your network and for those users Orchestrate Implementation/Adoption who are on the go. · Secure Endpoint Planning and Design: CDW can evaluate business and technical requirements and • Cisco Advanced Malware Protection: help you plan and design a Secure · Secure Endpoint Implementation: Endpoint solution. After your solution has been · Secure Endpoint Health Check: designed, CDW can help you CDW will evaluate whether your quickly deploy and enable Secure Endpoint’s features.

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• Cisco Secure Network Analytics Services: CDW can provide options when deploying Secure Network Analytics. We can assist with either getting it up and running quickly and help alleviate problems, or offer design and deployment services for a complete enterprise rollout. • VMware Carbon Black Cloud: · Implementation: CDW will blend technological expertise and personalization to create an optimized security solution that can be deployed everywhere without impacting business- critical applications. Extended Deployment Support: CDW will help drive the complete adoption and optimization of the solution throughout your environment. Threat Hunting: CDW will leverage industry-recognized frameworks to conduct Threat Hunting to detect instances of unauthorized access, adversarial movement, advanced persistent threats (APTs), and Command and Control (CnC) activity. Next Steps

An in-depth discussion with CDW can provide you with more insight into the importance of this work and help determine how much effort will be required. Contact your CDW account manager to speak with one of our solution architects.

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Solution Benefits Orchestrate Your organization receives many Implementation/Adoption benefits by utilizing CDW Log Aggregation and Correlation Services: • Splunk Installation Services: Are you implementing a new • The knowledge and capabilities of Splunk environment or expanding an elite-level Splunk partner with your existing Splunk Security Accredited Core Implementation infrastructure? CDW Splunk experts certified engineers. can help you bring your Splunk • Expertise with security and Splunk in security strategy to reality. large environments. • Splunk Security Product Add-On: • Optimization of your Splunk Are you engaging CDW for a security In today’s IT landscape, organizations environment to maximize value product installation? Check out our large and small are overwhelmed received from licensing. Splunk Security add-on service where CDW implements a Splunk instance by the amount of logs, alerts • Hands-on knowledge transfer of with the tools to help you gain full and notifications from security your Splunk implementation to visibility into your firewall and security optimize your operational efficiency. technology. How do you begin to logs with the power of Splunk. sort through it all? By employing a • Real-time incident response, log Splunk and CDW Managed Security collection and correlation, and Manage Information and Event Management reporting. (SIEM) solution. Splunk is a powerful • CDW Managed SIEM: As an extension Vendors Supported tool that can assist in correlating of your IT department, CDW provides • Splunk and sorting data from a variety trained experts and a cloud-based • CDW Security Information and Event of systems and security devices When You Need More Than Logs Management (SIEM) solution to and has full SIEM capabilities. deliver real-time incident response, This powerful tool can be quite While a syslog server is tried and log collection and correlation, and complicated and overwhelming true technology, gaining executable reporting. In addition to helping you to manage. CDW can assist in intelligence from it in near real time is keep up with your logging compliance harnessing the full security features almost impossible. Splunk can bridge requirements, our experts notify you of Splunk by implementing a new the gap to help your organization immediately of an attack, and quickly environment or optimizing a current respond to security threats and take action to block further attacks. deployment. indications of compromise. Services CDW’s Splunk Security Services CDW’s Log Aggregation and Correlation team provides assurance that your services fall into one of three lifecycle organization is ready to fully adopt phases — Design, Orchestrate and Splunk to gain deep security visibility Manage. in your environment. Additionally, Design CDW can manage your network Advisory/Assessment security policies and troubleshoot issues with your security • Splunk System Health Check: infrastructure around the clock. Our Do you have an existing Splunk experts triage security alerts, notify environment? CDW can review you immediately of an attack, and your environment to assure it take action to block further attacks. is configured to recommended standards. We can also investigate your data ingestion to optimize your licensing consumption.

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Solution Benefits Proactive and Preparedness Services Your Security Incident Response (IR) CDW also provides four complete Services enable an organization to be proactive event preparedness security ready to respond to credential theft, services to help your team be better malware outbreaks, security breach prepared for the inevitable. We utilize and other potential security incidents. the same skilled consultants and tools Services for these services that we leverage to respond to security incidents. Design • IR Readiness Assessment: CDW Advisory/Assessment will review your IR policy, plan Incident Response Services & playbook, evaluate roles, responsibilities, processes and When you decide to add CDW’s With next-generation firewalls, security tools along with performing Retainer-Based Security IR Services to endpoint protection, IDS/IPS, DNS a refresher training for IR Handlers your cybersecurity plan, that paperwork security, machine learning and other and First Responders. technologies, it would be nice if we is handled up front, meaning there’s • IR Program Development (Policy, could say our networks will never no downtime between discovery and action. Plan & Playbook): CDW will be breached. The reality is security coordinate and lead a one-day • Premium and Essential IR: Depending incidents are inevitable, for all workshop assessing your existing on your service level, our prepaid organizations of all sizes. The ability to IR policy, plan, playbook and incident one-year agreements are good for respond effectively to limit the impact notification requirements and then up to 120 hours of service, and up of such events is critical for every provide you with a complete IR policy, to 40 hours of event preparedness business, school, government agency plan and playbook. and institution. services. Event Preparedness Services included may consist • IR Planning and Tabletop Exercise CDW Incident Response Services are of: IR Readiness Assessment, IR Workshop: CDW will perform an available to enable you to respond Program Development (Policy, Plan & assessment including a review of and adapt to incidents before they Playbook Development, IR Tabletop policy, plan and playbooks, review become disasters. Exercise or IR First Responder of tools, roles and responsibilities. Training). This service also allows We will also provide First Responder you to reallocate a portion of unused refresher training, IR tabletop services fees to additional security exercise, after action review, advisory and assessment services at playbook updates and complete Next Steps the end of your contract. knowledge transfer. • Basic IR: We understand that • Compromise Assessment: CDW will An in-depth discussion a prepaid option is not right for help you understand if/when you have been compromised by providing with CDW can provide you everyone. Our Basic IR Service provides you with access to CDW’s focused threat hunting in your with more insight into the IR team, should you need it. This environment. importance of this work service gives you up to 80 hours of and help determine how IR services on a time and materials much effort will be required. basis . Contact your CDW account manager to speak with one of our solution architects.

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Solution Benefits correct security vulnerabilities and Your organization can achieve the potential regulatory issues as they following by employing a CDW arise. After setting you up with a Information Security solution: complimentary trial license of your chosen CSPM solution, our CDW • Critical insight into undetected Cloud Security Posture Assessment issues that pose significant risks to (CSPA) Specialists will draw upon enterprise security. experience from thousands of • Factual information on security security engagements to help you threats will leave you better prepared determine whether the tool fits your to defend your enterprise. organization’s unique needs. Their • Armed with practical, action- detailed guidance can speed up the oriented information, your IT decision-making process to jump- As technology and IT start your risk-mitigation efforts. environments continue to evolve department can take immediate action to remedy major security • Comprehensive Security at a rapid pace, security risks issues and reduce the risk of future Assessment (CSA): CDW provides a evolve right alongside them. In compromises. tailored approach to assessing your today’s climate, you can’t afford • Minimal demands on your IT security posture, including external, to be caught off guard when a department’s time. internal and wireless networks, security breach occurs. application security, and social Services engineering campaigns. In addition, A third-party security risk CDW’s Information Security services the CSA provides technical security assessment process is the best fall into one of three lifecycle phases — assessments for mature or advanced way to root out vulnerabilities in Design, Orchestrate and Manage. operations such as: Red Team and your infrastructure before any Purple Team Assessments; IoT Design Assessments; SCADA Assessments; damage occurs. CDW’s security Advisory/Assessment Advanced Social Engineering; and threat assessment experts are Asset-Centric Assessments (PHI, PII, here to put your network to the Technical Assessments proprietary data, etc.). CDW can assist your organization test and develop a smart risk • Rapid Security Assessment (RSA): conduct third-party agnostic security management plan tailored to This service provides a quick view assessments; whether technical or your organization. into your security posture, including procedural in nature. The assessments External, Internal,and Wireless always combine vulnerability scanning Our team of white-hat hackers networks and Phishing Campaigns. has been performing security with manual penetration testing and a human-generated final report to give • Purple Teaming Services: CDW threat assessments since 1998. you the clearest picture of your security Purple Teamers simulate real- From small business security posture. world cybersecurity attacks in protocols to enterprise risk collaboration with your defensive • CDW Cloud Security Posture team with the primary goal of testing management, we customize Assessment (CSPA): Adopting new and assessing your organization’s each service using security cloud services can accelerate digital detection and response capabilities transformation across industries, tools developed by our expert overall. This helps assess not only sometimes the move to the cloud engineers as well as industry- your Blue Team’s capabilities, but also presumes a certain level of inherent standard tools. your end-user response to phishing security that is not actually present. and vishing. You may also opt into Thankfully, Cloud Security Posture targeted testing and assessments Management (CSPM) tools give intended to further understand your IT professionals the deep visibility security posture. they need to recognize and

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• Red Teaming Services: The best Security Consulting operational expectations, existing way to know if your defensive • vCISO: CDW’s Security Consultants investments and applications. team is indeed prepared to protect are available to act as a virtual • Security Remediation Workshop: your most critical assets is to run Chief Security Information Officer Using the results of an assessment, a realistic attack scenario within (vCISO) who helps you improve audit or penetration test, CDW your organization. Over the course the maturity and scope of your will help you prioritize findings of several weeks, a CDW Red existing security and advises you and provide guidance on how to Teamer will simulate real-world on your organization’s security fully utilize existing tools as well covert cybersecurity attacks strategy and planning initiatives. In as suggestions for new tools and against your organization. You may addition, the Security Consultant processes that can be implemented also opt into targeted testing and facilitates rollouts of security to improve security posture and assessments intended to further products solutions and services in reduce risk understand your security posture. alignment with your wider security, After the exercise is complete, • Network Segmentation Workshop: risk and compliance program. CDW CDW will provide a written report In a five-day workshop led by CDW offers three levels of engagement, and an interactive forum to walk Security Consultants, we focus on depending on the needs of your through the exercise from start- understanding your organization organization. to-finish and answer questions. and its risk profile and establish a • Framework Assessment: CDW uses roadmap to successfully implement • Application Security Assessment: a standards-based approach based Network Segmentation in your CDW security engineers on the National Institute of Standards environment. can attempt to break into and Technology’s (NIST) Special an application used by your Publication 800-53 to security Custom Security Consulting Services organization, whether it be an operational framework gap analysis. off-the-shelf product or one • Custom Security Enterprise License We will interview members of your developed by your team. We will Agreement Advisor: CDW will organization and determine where then make recommendations for provide a security advisor to help improvements can be made. improving security. facilitate the rollout and alignment of • Security Maturity Assessment: security products and to ensure that CDW conducts a two-day workshop your organization is getting the most with the goal of assisting you in benefit out of your ELA. Next Steps developing a security plan and • Custom Solution Evaluation: roadmap to improve your security Whether you are implementing a posture and then providing new solution or upgrading an existing An in-depth discussion implementation services to assist one, CDW can help you evaluate your with CDW can provide you you with resolving high-priority current environment, deployed tools with more insight into the items identified in the roadmap. and business and security objectives importance of this work • Security Architecture Workshop: to determine gaps and identify and help determine how Whether you are developing a tools that might be required to fulfill much effort will be required. segmentation or IoT security objectives. Contact your CDW account strategy, CDW can evaluate your • Custom Security Advisory Services: manager to speak with one business goals and your technology CDW provides a technology-neutral of our solution architects. landscape to develop an architecture Security Consultant to support your plan and roadmap that is right for security strategy and planning. This your organization. We go beyond engagement also facilitates efficient the typical considerations, such as rollout and alignment of security focusing narrowly on your security products and services with your goals, and provide a framework that wider security, risk and compliance considers business requirements, program.

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Solution Benefits Design Your organization can achieve the Advisory/Assessment following by employing a CDW Video • Envisioning Workshop: A facilitated Surveillance solution: planning session to help build (or • Select and implement the video refine) your organization’s strategy management system that is right and roadmap for transforming your for your organization, whether it is current systems into a modernized managed on premises or from the physical security architecture. cloud • Site Survey and Systems Design: • Ensure that you are placing the right Survey of a physical site to cameras in the right locations to determine the placement and Video surveillance has long been better protect your organization’s specification requirements for a key component of physical people, property and premises cameras, resulting in a deliverable security. The advent of inexpensive, that includes hardware/software • Utilize camera-based video analytics network-enabled cameras has recommendations, floor plans that detect people and other objects made it easier for organizations to illustrating camera install locations and alert on specific conditions and increase their video surveillance with field of view and/or a complete events footprint. Whether limited to critical system design. • Implement advanced analytics that areas or deployed throughout an Orchestrate ingest and process all recorded video enterprise, cameras historically Implementation/Adoption collected video footage that was to greatly improve forensics search only used for forensic purposes — capabilities and gain insights on • Camera Deployment: Expert something went wrong, and video employee and customer behavior installation of IP-connected cameras footage enabled security teams to Vendors Supported – both indoors and outdoors – later determine what happened. • Milestone including installation of conduit and Now, IP-enabled video cameras cabling if needed. • Genetec enhanced with analytics and AI • Video Management System (VMS) can automatically detect and alert • Cisco Meraki Implementation: Installation, on incidents in real-time and be • Verkada configuration and commissioning used for operational use cases in of video management system addition to security. CDW can help • Arcules software. design and implement a solution to • Axis modernize your video surveillance • Software and Analytics Integration: to get more value from video. • Bosch Installation and configuration of video • Hanwha analytics software as well as custom design and integration of dashboards Next Steps • Panasonic i-PRO for data visualization. An in-depth discussion • BCDvideo with CDW can provide you Manage Services with more insight into the CDW’s Video Surveillance services fall importance of this work • Managed Services: Remote into one of three lifecycle phases — monitoring and management of and help determine how Design, Orchestrate and Manage. much effort will be required. cameras and devices. Contact your CDW account • Day 2 Support Services: Remote manager to speak with one technical support and onsite break/ of our solution architects. fix services for physical security components and solutions.

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Solution Benefits Design Your organization can achieve the Advisory/Assessment following by employing a CDW Access • Envisioning Workshop: A facilitated Control solution: planning session to help you build (or • Select and implement the access refine) your strategy and roadmap control system that is right for your for transforming your current organization, whether it is managed systems into a modernized physical on premises or from the cloud. security architecture. • Quickly deploy new door controllers • Site Survey and Deisgn: Onsite and credential readers to secure survey of a physical site to determine doors and/or replace obsolete analog the placement and specification controllers with IP-based technology. requirements door controllers, Modern access control systems readers and other access control • Employ the right credential for – characterized as increasingly hardware; resulting in a deliverable each situation, whether it is a digital and IP-connected – allow that includes hardware/software badge or mobile app for personnel you to secure the points of entry recommendations, floor plans to entry, license plate recognition for to your facilities with IP-enabled specify new device install locations parking lot gates, or multifactor and/or a complete system design. controllers and modern credentials authentication with biometrics for including keycards, mobile apps, highly secure areas – all managed in a Orchestrate and biometrics. With new options single platform. Implementation/Adoption to manage physical security either • Integrate access control and on premises or from the cloud, • Door Controller Installation: video surveillance systems to these systems can be closely Deployment of IP-connected automatically associate camera controllers for doors, gates, integrated with video surveillance footage to access events for faster for improved situational awareness turnstiles, etc., and associated forensics. badge/credential and biometric and forensics search. CDW can help readers, including installation of door you take advantage of new access Supported Vendors • Genetec locks, low-voltage connections, and control technologies, whether ethernet cabling. you are outfitting a new facility or • Axis • Access Control System modernizing and retrofitting an • Arcules existing building, making it easier Implementation: Installation, • Verkada configuration and commissioning of than ever to protect your people, • HID Global access control platform software property and premises. and integration with other physical • Open Options security systems such as video Next Steps Services surveillance. CDW’s Access Control services fall into An in-depth discussion Manage with CDW can provide you one of three lifecycle phases — Design, Orchestrate and Manage. with more insight into the • Day 2 Support Services: Remote importance of this work technical support and onsite break/ fix services for physical security and help determine how components and solutions. much effort will be required. Contact your CDW account manager to speak with one of our solution architects.

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Solution Benefits Design Your organization can achieve the Advisory/Assessment following by employing a CDW • Envisioning Workshop: A facilitated Environmental Sensor solution: planning session to help your • Select and deploy the sensor organization build (or refine) solutions that are right for your your strategy and roadmap for organization, whether it is managed transforming your current systems on premises or from the cloud. into a modernized physical security architecture • Monitor indoor atmospheric conditions including temperature, • Site Assessment and Systems moisture, air quality index and the Deisgn: Onsite survey of a physical presence of vaping/smoking and site to determine the placement The proliferation of IoT devices in airborne chemicals. and specification requirements for recent years has resulted in making environmental sensors; resulting in a • Detect and alert on audio signatures it possible to easily deploy and deliverable that includes hardware/ such as screams, aggression, utilize sensor-based solutions that software recommendations, floor breaking glass, or spoken keywords. monitor atmospheric conditions, plans to specify new device install detect audio signatures, and • Use specialized sensors such as locations and/or a complete system use advanced imaging devices LIDAR, machine vision, and thermal design. (thermal, LIDAR, 3D). Whether you sensors to solve for situations Orchestrate need to monitor your facility for where standard video cameras are Implementation/Adoption airborne chemicals, detect water insufficient. leaks, rising temperatures or audio signatures – it is easy to integrate • Integrate environmental sensors • Sensor Deployment: Expert relatively inexpensive IP-enabled into other physical security systems installation of IP-connected sensors sensors into your building’s physical such as video surveillance and access – both indoors and outdoors – security system. This greatly control, for complete situational including installation of conduit and improves situational awareness awareness. cabling if needed. and streamlines incident monitoring Supported Vendors Manage and notification processes. CDW • Cisco Meraki can help you extend your physical • Managed Services: Remote security systems to include • Verkada monitoring of IP-connected devices. environmental sensors, enhancing • IPVideo Corporation the safety and security of your • Soter Technologies operations. • Flir Next Steps Services An in-depth discussion CDW’s Environmental Sensor services with CDW can provide you fall into one of three lifecycle phases — Design, Orchestrate and Manage. with more insight into the importance of this work and help determine how much effort will be required. Contact your CDW account manager to speak with one of our solution architects.

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IT teams are busier than ever – they aren’t just keeping the lights on for everyday technology needs, they’re driving innovation across organizations. IT teams no longer have time to drop everything for every broken laptop or lost password. CDW AmplifiedTM Support services deliver custom warranty, maintenance and support services that augment your IT staff so they can focus on maximizing business outcomes.

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Solution Benefits client’s behalf. Because of CDW’s Your organization can achieve the depth and breadth of expertise, following by employing : we are able to get a top-level TAC • Operational efficiencies engineer more quickly than a client can, resulting in quicker incident • Reliability resolution. Some of the features and • Reduced risk benefits of CDW Technology Support (CTS) include: Vendors Supported • Cisco · CDW Technology Support allows you a single point of contact. We • Microsoft provide around-the-clock, end- • Palo Alto Networks to-end ownership of all incidents, If your IT staff is wishing there service requests and support Services for maintenance, hardware were more hours in the day, CDW’s Tech Support services fall into a certified partner can help replacement, knowledge base and one of three lifecycle phases — Design, software support. ease the burden of routine Orchestrate and Manage. · Your organization is given top maintenance. CDW Amplified™ Orchestrate priority for incident resolution Support services provide Implementation/Adoption custom maintenance plans and escalation. CDW constantly • SanitizeIT: At CDW, we understand monitors our CTS Performance for all your critical technology, that protecting the people within Dashboard and holds weekly so your organization stays up your organization is paramount to internal calls to review any and and running at minimal cost. you. As you prepare to bring people all CTS cases to ensure quick And with hundreds of experts back into your facilities, CDW can resolution, case closure and client and engineers certified by our help you properly sanitize devices satisfaction and delight. that are accompanying them. We will extensive list of partners, we · If after troubleshooting, CDW work with you to create a sanitization provide on-site support that engineers determine that a device plan that includes collecting devices keeps business-critical hardware needs to be replaced, CDW will brought into the building and and systems operational when request the RMA from the OEM on disinfecting them in accordance with you need it most. your behalf and have it sent to your OEM standards, WHO guidelines and location. In many cases, we will also CDC requirements — helping you to dispatch an engineer to meet that lower the spread of germs and provide part and swap out the device for a safer environment. you. Manage · A support partner contract is • CDW Technology Support: CDW purchased from the OEM so you do Technology Support is CDW’s not lose the ability for upgrades, branded offering backed by the OEM updates, etc., and may be provided collaborative warranty support software download access to service. CDW will take the first call for those contracts if requested. our client to help resolve their issue • E-Learning Technical Support: and, if needed, provide an engineer Schools that have enacted either onsite to perform a hardware a remote or hybrid learning model replacement. If escalation to the OEM need a strong supplemental support is required, CDW will do that on the team when technology breaks

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down and prevents students from · Need for Windows update to select learning and teachers from teaching. devices Our IT and AV support professionals · Help with unintelligible server error can quickly identify and resolve or log message escalate issues from both students and teachers — allowing everyone · Help configuring a firewall around to get back to the business of new circuit education. This additional support • Umbrella Support: With CDW’s allows your team to focus on more Umbrella Support, powered by strategic operational matters. Quest, you can experience agile CDW’s E-Learning provides highly and responsive support for your responsive Level One IT and AV existing infrastructure in its current support that leverages 20-plus years state and end-user help desk. This of service desk experience. Our allows your organization to carry solution includes implementation of on with business as usual, knowing the service desk and ongoing support we’re there to help. Your business is during the life of the agreement. supported in its current state to help • Technical On-Call Support: With reduce IT-related pains and get the CDW’s Technical On-Call Support, most ROI out of your legacy systems powered by Quest, experience and investments. Priced on a simple the agile and responsive technical per-user basis, Umbrella Support support and ad hoc services you provides the following: need to allow your organization to · Staff augmentation to address carry on with business as usual, support needs for remote offices knowing we’re there when you need an extra lifeline. Your organization · Best-effort support on end-of-life is thoroughly onboarded so that we or out-of-support infrastructure understand your environment before · Security monitoring and patching help is needed, providing ease of of systems escalation and saving you valuable time, money and resources. We’re · End-user support issues and more here to assist 24x7 to address most any technical question or problem In addition, we conduct a thorough including, but not limited to: assessment within the initial 60 days that includes actionable · Files are locked by a ransomware recommendations and options virus on improving or managing your · No access to internet resources environment. outside of the local network · Users can’t get a wireless connection in the office · One branch cannot connect to the internet · No access to email or IP phone service

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Growing technical debt in your application stacks and software delivery processes can bring your organization to a halt. Modern, cloud-native technologies and industry-leading best practices allow you to develop applications that revolutionize your infrastructure and solve business issues. CDW Amplified™ Development Services can modernize your applications, streamline delivery through DevOps, and write custom, cutting-edge apps that drive your business.

CDW Amplified™ Software Engineering CDW Amplified™ App Modernization Software Design and Consulting: CDW provides the skills Application Modernization: Legacy applications hinder and knowledge your teams need to achieve their digital your ability to adapt to changing market demands. needs, now. With consulting engagements ranging from Extreme operational overhead and slow software hyperscale application architectures to agile and product development due to manual processes lead to the inability development, we help you adopt and implement modern to ship new features to your customers, while incurring software patterns and practices such as DevOps, CI/CD large management costs. Monolithic application design and agile delivery. Covering more than just technology, we leads to performance bottlenecks, increased resource evaluate your people, process and tools. And through our utilization, and the inability to adopt scalable, cost- enablement services, your team receives the knowledge efficient cloud-native platforms or agile development transfer and real-world experience needed to manage patterns. CDW rapidly refactors your applications to adopt your new, modern software development lifecycle from modern development principles such as microservices, end to end. containerization, and event-based architectures. Our agile development teams plan and implement modern API design patterns for scalability and resiliency in your DevOps: As a client of CDW Amplified™ Development Services, you don’t just receive code artifacts. We deployments. leverage the Continuous Delivery model for delivering working software continuously to our clients through the To learn more about CDW Amplified™ Development project lifecycle. This CI/CD process enables promotion of Services, please visit cdw.com builds to a test environment where you can use and review the application, working iteratively with our teams. And when our project is complete, you have a working CI/CD pipeline as part of your project deliverables.

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Making data-driven decisions in a competitive market takes a comprehensive data strategy and a modernized data warehouse. CDW Amplified™ Data Services, including artificial intelligence (AI) and machine learning (ML) services, offer actionable insights that give you a stark competitive advantage. Design, build and deploy modern data analytics and AI/ML solutions for storing, transforming, discovering and operationalizing your data.

CDW Amplified™ Data CDW Amplified™ AI/ML Data Modernization: The CDW Amplified™ Data Machine Learning Analytics: By building and training Services team builds solutions to modernize your data machine learning models on your enterprise, you’ll warehouse, allowing you to keep up with the changing be enabled to to instantly analyze huge amounts of needs of your business. We work with multiple vendors data and predict and proactively respond to emerging and platforms to meet your database needs. customer behavior and demands.

Data Analytics: CDW experts can design and build Artificial Intelligence Data Analytics: The right AI solution solutions that allow for advanced data visualization, can reduce labor and turnover costs and improve data governance and even AIOps. We work across functions such as customer support satisfaction and multiple vendors – such as Microsoft, AWS, Google, consistency. CDW’s AI/ML experts prove the value IBM, Splunk, Tableau and others – to quickly create and of artificial intelligence and machine learning through implement a custom data solution that fits the needs of minimum viable model (MVM) creation, which shows the your organization. efficiency gains and operational enhancements you can take to market with the data you have available. To learn more about CDW Amplified™ Data Services, please visit cdw.com

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