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Quest for Quality the 2018 IHH Quality Summit Promotes Excellent Healthcare Through Effective Partnerships
mosaic OCT - DEC 2018 OCT DEC mosaic 2018 REGION’S FIRST HEART WORK EMERGENCY-READY Breaking ground for Raising awareness of It’s about saving lives Proton Beam Therapy Centre cardiovascular disease Quest For Quality The 2018 IHH Quality Summit promotes excellent healthcare through effective partnerships Celebrating our nurses, the bright sparks in humanity! A Parkway Pantai Publication EDITOR’S NOTE SUSTAINING A QUALITY CULTURE Some say that the mark of true quality is the quest for continuous improvement. For Parkway Pantai, that means constantly refining and enhancing the healthcare experience we provide our patients. cross the numerous geographies in which we operate, we endeavour to give our patients access to the best care and expertise available. Echoing that ideal in this issue, we recap the highlights of the IHH Quality Summit in AKuala Lumpur, where quality improvements and achievements by our teams are recognised and celebrated (Page 8). To advance clinical excellence and services, we unveiled our plans to launch the region’s first Proton Beam Therapy Centre at Mount Elizabeth Novena Hospital in 2021 (Page 14). Our Malaysia Operations Division also introduced new equipment and tests to benefit patients across the peninsula (Page 16). We continue to deliver on our mission to make a difference in people’s lives. In a show of support for academia and education, a new S$2 million Mount Elizabeth-Gleneagles Graduate Scholarship Fund with Duke-NUS Medical School was recently established (Page 20). Through our Life Renewed programme in Singapore and Malaysia, we continue to bring hope to the less fortunate by providing free medical treatment in our hospitals (Page 22 & 24). -
Enhancing the Competitiveness of the Health Services Sector in Singapore
CHAPTER 3 Transforming the ASEAN Economic Community (AEC) into a Global Services Hub: Enhancing the Competitiveness of the Health Services Sector in Singapore KAI HONG PHUA Lee Kuan Yew School of Public Policy, National University of Singapore NICOLA S POCOCK Lee Kuan Yew School of Public Policy, National University of Singapore 1. Introduction Singapore was the first country in the region to officially articulate an aim to attract medical tourists and promote the export of health services overseas. In 2003, the Healthcare Services Working Group (HSWG) of the Economic Review Committee recommended that Singapore attract one million foreign patients by 2012. To achieve this goal, the Singapore Tourism Board (STB), along with the Economic Development Board (EDB) and International Enterprise (IE) Singapore, launched SingaporeMedicine in 2003, a multi-agency initiative that aims to promote, develop and maintain Singapore as an international medical hub. However, in recent years, the push for medical tourism has been muted. Sectiononeof this paper summarizes the Singapore context for a past medical tourism hub policy, followed by an overview of the health system, with policy implications for the system should medical tourism become a major growth area. Methodology is then described in section two, followed by the findings of the SWOT analysis conducted among stakeholders in the health services sector. 111 The objective of this paper is to: 1. Undertake a SWOT analysis for the health services sector in Singapore. 2. Undertake an analysis of policies/regulatory/institutional support for the health services sector in Singapore. 3. Develop a profiling of firms which are considered key players for the health services industry. -
Healthcare List of Medical Institutions Participating in Medishield Life Scheme Last Updated on 1 April 2020 by Central Provident Fund Board
1 Healthcare List of Medical Institutions Participating in MediShield Life Scheme Last updated on 1 April 2020 by Central Provident Fund Board PUBLIC HOSPITALS/MEDICAL CLINICS Alexandra Hospital Admiralty Medical Centre Changi General Hospital Institute of Mental Health Jurong Medical Centre Khoo Teck Puat Hospital KK Women's And Children's Hospital National Cancer Centre National Dental Centre National Heart Centre Singapore National Skin Centre National University Hospital Ng Teng Fong General Hospital Singapore General Hospital Singapore National Eye Centre Sengkang General Health (Hospital) Tan Tock Seng Hospital PRIVATE HOSPITALS/MEDICAL CLINICS Concord International Hospital Farrer Park Hospital Gleneagles Hospital Mt Alvernia Hospital Mt Elizabeth Hospital Mount Elizabeth Novena Hospital Parkway East Hospital Raffles Hospital Pte Ltd Thomson Medical Centre DAY SURGERY CENTRES A Clinic For Women A Company For Women A L Lim Clinic For Women Pte Ltd Abraham’s Ear, Nose & Throat Surgery Pte Ltd Access Medical (Bedok South) Access Medical (Bukit Batok) Access Medical (Circuit Road) Access Medical (East Coast) Access Medical (Jurong West) Access Medical (Kim Keat) Access Medical (Marine Terrace) Access Medical (Redhill Close) Access Medical (Tampines 730) Access Medical (Toa Payoh) Access Medical (Whampoa) 2 Access Medical (Teck Ghee) Adult & Child Eye (ACE) Clinic Advance Surgical Group Advanced Centre For Reproductive Medicine Pte. Ltd. Advanced Medicine Imaging Advanced Urology (Parkway East Medical Center) Agape Women’s Specialists -
The Alexandra Health Way A1
The Alexandra Health Way A1 THE ALEXANDRA HEALTH WAY Alexandra Health System Annual Report 2013/14 A2 CONTENTS 2 Message from Chairman 4 Board of Directors 6 Senior Management 7 Clinical Heads of Departments 8 What is the Alexandra Health Way? 10 Well and Healthy 16 Well and Unhealthy 22 Unwell and Unhealthy 28 Unwell and Unhealthy (Late Stage) 34 Frail 40 A Vision to Transform Care in the North 46 Love. Science. Wisdom: Providing Better, Faster, Cheaper and Safer Care 54 Developing, Engaging and Caring for Our People & Community 66 Operational Highlights The Alexandra Health Way 1 OUR VISION Help our people live a long, healthy life and support them with thoughtful, dignified care to the end. OUR MISSION Provide good quality, affordable and hassle-free healthcare with science, love and wisdom. OUR CARE PHILOSOPHY Care that is good enough for our own mothers without making special arrangements. 2 Message from Chairman The Alexandra Health Way 3 When Alexandra Health System (AHS) Population Health programme in departments, nursing and rehabilitation first opened Khoo Teck Puat Hospital September 2013 to screen 16,000 services to streamline the care pathway (KTPH) in 2010, our immediate priority residents over four years in Choa Chu for stroke patients. This has enabled was to provide accessible acute medical Kang and Sembawang constituencies. stroke patients to receive access to care to the 700,000 residents living in Under this programme, we go a step diagnostic services within 72 hours the northern region of Singapore. As further by stratifying the residents of referral leading to improved health demand for KTPH’s services grew, we according to their health status – the outcomes. -
Clinical Directory
Clinical Directory One Care Team One-Stop Care Healthcare Redesigned NUHS Mission To advance health by synergising care, education and research, in partnership with patients and the community. NUHS Vision A Healthy Community Shaping Medicine Transforming Care Alexandra Hospital Purpose Statement We redesign healthcare with and for humanity. Welcome to Alexandra Hospital The new Alexandra Hospital experience is designed to meet your needs at every step of your healthcare journey – from prevention to early intervention, consultation, admission, discharge, and post-discharge. Here, care is anchored by a Doctor, leading a One Care Team comprised of Nurses, Allied Health Professionals, Service Associates, Care Managers, Pharmacists, and supported by Specialists. We work closely with our patients, their caregivers and families, as well as those who are well – at home and in the community. In inpatient care, services will revolve around a patient who stays in the same hospital throughout his or her hospital time, with one care team providing seamless acute care, sub-acute and rehabilitative care from admission to discharge. This contrasts with the conventional model of patients needing to be transferred from an acute hospital to a community hospital. The intensity and type of care are seamlessly matched to the trajectory of the patient’s illness. Our CareHub will run a tele-triage and consultation hotline centre, which draws on the resources and expertise of the entire NUHS and its partners to identify and match care needs with the appropriate sites and providers of care. The hub will help the patients navigate the complex system, facilitate transfers between institutions, institute measures to prevent re-admissions and anchor care at home and in the community. -
Singapore | October 17-19, 2019
BIOPHILIC CITIES SUMMIT Singapore | October 17-19, 2019 Page 3 | Agenda Page 5 | Site Visits Page 7 | Speakers Meet the hosts Biophilic Cities partners with cities, scholars and advocates from across the globe to build an understanding of the importance of daily contact with nature as an element of a meaningful urban life, as well as the ethical responsibility that cities have to conserve global nature as shared habitat for non- human life and people. Dr. Tim Beatley is the Founder and Executive Director of Biophilic Cities and the Teresa Heinz Professor of Sustainable Communities, in the Department of Urban and Environmental Planning, School of Architecture at the University of Virginia. His work focuses on the creative strategies by which cities and towns can bring nature into the daily lives of thier residents, while at the same time fundamentally reduce their ecological footprints and becoming more livable and equitable places. Among the more than variety of books on these subjects, Tim is the author of Biophilic Cities and the Handbook of Bophilic City Planning & Design. The National Parks Board (NParks) of Singapore is committed to enhancing and managing the urban ecosystems of Singapore’s biophilic City in a Garden. NParks is the lead agency for greenery, biodiversity conservation, and wildlife and animal health, welfare and management. The board also actively engages the community to enhance the quality of Singapore’s living environment. Lena Chan is the Director of the National Biodiversity Centre (NBC), NParks, where she leads a team of 30 officers who are responsible for a diverse range of expertise relevant to biodiversity conservation. -
Clinical Microbiologist, Khoo Teck Puat Hospital, Singapore a Clinical
Clinical Microbiologist, Khoo Teck Puat Hospital, Singapore A Clinical Microbiologist position is available at the Khoo Teck Puat Hospital (KTPH) in Singapore. KTPH is a 761-bed general and acute care hospital located in Yishun in the Northern part of Singapore. It is part of Yishun Health, which is in turn under the National Healthcare Group. The position is based in the Department of Laboratory Medicine (DLM), which provides a range of comprehensive laboratory services (including Clinical Microbiology services) to KTPH, the adjoining Yishun Community Hospital (YCH) and external clients. The Clinical Microbiologist will provide diagnostic and consultative clinical microbiology services to the hospital and participate in teaching, research, quality improvement and administrative activities. The activities range from leadership of the Microbiology service, bench-level advice and management of the clinical microbiology service, validation of significant positive microbiology results, quality control of a medical diagnostic laboratory to communication of critical microbiology results, antimicrobial treatment and stewardship advice and other consultative services to staff of all clinical disciplines in the hospital. This includes regular interaction with the hospital’s infectious diseases service (and other clinicians), intensive care unit physicians and staff (including daily rounds) and the infection control unit and close collaboration with the other laboratory disciplines (and other units such as Pharmacy as the need arises). Apart from the clinical duties stated above, there are administrative, research and educational commitments that are expected, including (but not necessarily limited to) serving on hospital and external (up to National-level) committees in roles related to the specialty, and the teaching of different levels of staff, including medical undergraduates, medical microbiology trainee doctors (including assuming supervisor-duties with the College), laboratory technical staff and nursing staff (including Infection Control Nurses). -
American International Assurance Co
American International Assurance Co, Ltd Group & Credit Insurance Department : 1 Robinson Road, AIA Tower #11-00, Singapore 048542 Tel : 6530 9261, 65309708, 65309705 Fax : 6538 4340, 6538 5603 A “EXPRESS CLAIM PROCESSING” FORM ECP claim procedures : 1. Before admission, complete ECP form 2. On admission, present the ECP form, pay a deposit & sign the Medisave Authorisation form 3. Before the patient’s discharge, AIA approves or declines the claim based on the contractual terms & conditions 4. Upon discharge, the hospital collects the uninsured amount = Hospital bill - Amount paid by AIA - Medisave – Deposit 5. Upon confirmation of the CPF deduction, the hospital finalises the bill and refunds the deposit to the patient Part I (to be completed by the Employer) Name of Employer ........................................................................................ Policy No. ...................................... Name of Employee ........................................................................................ Designation ...................................... Date of birth (mm/dd/yy) ...................................... Marital Status: S / M NRIC/PP No. ...................................... Date of employment .............................……………….. Sex: M / F Room & Board ...................................... mm / dd / yy ............................. ...............................…….......... ................................. .................... Company’s stamp Employer’s name/Telephone No. Employer’s signature Date Part -
Industrial Sponsorships
Introduction to Industrial Sponsorships Candidates who have the passion to become healthcare professionals and would like to seek financial sponsorship in the healthcare sector may approach the following organisations to discuss their interest in joining the sector. Please note that any sponsorship awarded may typically come with obligations to serve a working bond with the sponsoring organisation. Parkway Pantai Student Scholarship [Radiology] Parkway Pantai is one of Asia’s largest integrated private healthcare groups operating in Singapore, Malaysia, India, China, Brunei and United Arab Emirates. For over 40 years, its Mount Elizabeth, Gleneagles, Pantai and Parkway brands have established themselves as the region’s best known brands in private healthcare, synonymous with best-in-class patient experience and outcomes. It is part of IHH Healthcare, the world’s second largest healthcare group by market capitalisation. IHH operates more than 10,000 licensed beds across 50 hospitals in 10 countries worldwide. In Singapore, Parkway Pantai is the largest private healthcare operator with four JCI- accredited, multi-specialty tertiary hospitals - Mount Elizabeth Hospital, Mount Elizabeth Novena Hospital, Gleneagles Hospital and Parkway East Hospital. It also owns Parkway Shenton, a large network of primary healthcare clinics and services, ParkwayHealth Radiology, ParkwayHealth Laboratory and Parkway College. Types of Sponsorships: Partial / Full Sponsorships Bond Duration: 3 years upon graduation / 6 years upon graduation Contact Person: Linus Leow Email Address: [email protected] Website: https://www.parkwayhospitals.com/ Industrial Sponsorships by other Healthcare Institutions The following organisations have also sponsored candidates in the past and may offer sponsorships for accepted candidates of this programme. You may wish to visit the organisations’ websites for more details or contact the relevant person in the respective organisation by phone or in writing to find out the selection procedures. -
Healthcare List of Medical Institutions Participating in Medisave Scheme Last Updated on 1 April 2019 by Central Provident Fund Board
1 Healthcare List of Medical Institutions Participating in MediSave Scheme Last updated on 1 April 2019 by Central Provident Fund Board PUBLIC HOSPITALS/MEDICAL CLINICS Alexandra Hospital* Admiralty Medical Centre* Changi General Hospital* Institute of Mental Health Jurong Medical Centre* Khoo Teck Puat Hospital* KK Women's And Children's Hospital* National Cancer Centre National Dental Centre National Heart Centre Of Singapore National Skin Centre National University Hospital* Ng Teng Fong General Hospital* Singapore General Hospital* Singapore National Eye Centre Sengkang General Hospital* Tan Tock Seng Hospital* PRIVATE HOSPITALS/MEDICAL CLINICS Concord International Hospital Farrer Park Hospital Gleneagles Hospital* Mt Alvernia Hospital* Mt Elizabeth Hospital* Mount Elizabeth Novena Hospital Parkway East Hospital* Raffles Hospital Pte Ltd Thomson Medical Centre* PRIVATE CLINIC FOR OUTPATIENT HYPERBARIC OXYGEN THERAPY CLAIM Hyperbaric Medical Services DAY SURGERY CENTRES A Clinic For Women A Company For Women A L Lim Clinic For Women Pte Ltd Abraham’s Ear, Nose & Throat Surgery Pte Ltd Access Medical (Toa Payoh) Access Medical (Bukit Batok) Access Medical (East Coast) Access Medical (Kim Keat) Access Medical (Marine Terrace) Access Medical (Whampoa) Access Medical (Redhill Close) Access Medical (Tampines 730) Access Medical (Circuit Road) Access Medical (Bedok South) Access Medical (Jurong West) *These medical institutions also provide approved Hepatitis B, Pneumococcal and Human Papillomavirus (HPV) vaccinations to their patients. -
21 April 2020 Daily Report on COVID-19
Data updated as at 21 April 2020, 1200 hrs 21 April 2020 Daily Report on COVID-19 (1) Number of COVID-19 Cases Figure 1.1: Number of Cases Reported over the Past 14 Days Non-Imported Cases Press Community Cases (residents & pass holders excluding work permit holders and dorm residents) Work permit holders not residing in dorms Dorm Residents Release Imported Total Cases Date Linked Cases Unlinked Cases1 Incidence Incidence Incidence Linked Unlinked Sub- No. of Sub- Sub- Sub-Total Rate (per Rate (per Rate (per SC/SPR G or F Visitor SC/SPR G or F Visitor Cases Cases2 Total Cases Total Total 100,000) 100,000) 100,000) Before 563 347 46 1 394 177 16 3 196 590 - 65 27 92 - 236 - 1,481 8-Apr 8-Apr 2 28 3 1 32 23 2 1 26 58 1.2 5 3 8 1.2 74 23 142 9-Apr 3 24 1 0 25 19 1 0 20 45 0.95 6 5 11 1.7 228 71 287 10-Apr 0 20 1 0 21 20 0 0 20 41 0.87 10 6 16 2.4 141 44 198 11-Apr 0 9 3 0 12 15 0 0 15 27 0.57 2 10 12 1.8 152 47 191 12-Apr 0 8 1 0 9 15 2 0 17 26 0.55 12 7 19 2.9 188 58 233 13-Apr 0 8 4 0 12 21 5 0 26 38 0.81 11 3 14 2.1 334 100 386 14-Apr 0 15 2 0 17 21 2 0 23 40 0.85 12 7 19 2.9 275 85 334 15-Apr 0 8 1 0 9 22 6 0 28 37 0.78 2 2 4 0.60 406 130 447 16-Apr 0 6 2 0 8 16 2 0 18 26 0.55 13 13 26 3.9 676 210 728 17-Apr 1 6 0 0 6 16 3 1 20 26 0.55 26 11 37 5.6 559 170 623 18-Apr 0 3 1 0 4 11 7 0 18 22 0.47 21 6 27 4.1 893 280 942 19-Apr 0 12 2 0 14 13 3 0 16 30 0.64 14 8 22 3.3 544 170 596 20-Apr 0 7 4 0 11 11 3 0 14 25 0.53 16 14 30 4.5 1,371 420 1,426 21-Apr 0 1 4 0 5 19 4 0 23 28 0.59 12 21 33 5.0 1,050 330 1,111 Total since start of 569 502 75 2 579 419 56 5 480 1,059 - 227 143 370 - 7,127 - 9,125 outbreak Population 4,717,000 664,000 323,000 5,704,000 at risk3 Prevalence 0.022% 0.056% 2.2% 0.16% 1 Includes cases pending epi-investigation. -
Chronic Subdural Haemorrhage
Contact Information Scan the QR code to learn Neurosurgery Department more about other NNI@TTSH Neuroscience conditions Tan Tock Seng Hospital, NNI Block, Neuroscience Clinic 11 Jalan Tan Tock Seng, Singapore 308433 Main Tel: (65) 6357 7153 Appt. Tel: (65) 6330 6363 Email: [email protected] Website: www.nni.com.sg Scan QR code for NNI@SGH directions Singapore General Hospital, Block 3, Clinic L The National Neuroscience Institute operates out of Outram Road, Singapore 169608 two main campuses (TTSH, SGH) and Main Tel: (65) 6222 3322 four partner hospitals (CGH, KKH, KTPH, SKH). Appt. Tel: (65) 6321 4377 Email: [email protected] Website: www.nni.com.sg NNI @ KTPH NNI @ SKH NNI@CGH NNI@KKH NNI @ TTSH NNI @ CGH Changi General Hospital KK Women’s and NNI @ KKH 2 Simei Street 3 Children’s Hospital Singapore 529889 100 Bukit Timah Road NNI @ SGH Appt. Tel: (65) 6850 3333 Singapore 229899 Appt. Tel: (65) 6294 4050 Chronic NNI@KTPH NNI@SKH Khoo Teck Puat Hospital Sengkang General Hospital 90 Yishun Central 110 Sengkang East Way Singapore 768828 Singapore 544886 Subdural Appt. Tel: (65) 6555 8828 Appt. Tel: (65) 6930 6000 Haemorrhage Brochure content serves as a guide only Seek the advice of your doctor for more details Information correct as of December 2020 Understanding Chronic Subdural Diagnosing CSDH After the surgery, patients must lie at for 24 to 48 hours Haemorrhage (CSDH) for the brain to expand. Most can be discharged within a A detailed history and examination are needed to assess week and rehabilitation can be arranged if needed.