Quest for Quality the 2018 IHH Quality Summit Promotes Excellent Healthcare Through Effective Partnerships

mosaic OCT - DEC 2018 OCT DEC mosaic 2018 REGION’S FIRST HEART WORK EMERGENCY-READY Breaking ground for Raising awareness of It’s about saving lives Proton Beam Therapy Centre cardiovascular disease Quest For Quality The 2018 IHH Quality Summit promotes excellent healthcare through effective partnerships Celebrating our nurses, the bright sparks in humanity! A Parkway Pantai Publication EDITOR’S NOTE SUSTAINING A QUALITY CULTURE Some say that the mark of true quality is the quest for continuous improvement. For Parkway Pantai, that means constantly refining and enhancing the healthcare experience we provide our patients. cross the numerous geographies in which we operate, we endeavour to give our patients access to the best care and expertise available. Echoing that ideal in this issue, we recap the highlights of the IHH Quality Summit in AKuala Lumpur, where quality improvements and achievements by our teams are recognised and celebrated (Page 8). To advance clinical excellence and services, we unveiled our plans to launch the region’s first Proton Beam Therapy Centre at Mount Elizabeth Novena Hospital in 2021 (Page 14). Our Malaysia Operations Division also introduced new equipment and tests to benefit patients across the peninsula (Page 16). We continue to deliver on our mission to make a difference in people’s lives. In a show of support for academia and education, a new S$2 million Mount Elizabeth-Gleneagles Graduate Scholarship Fund with Duke-NUS Medical School was recently established (Page 20). Through our Life Renewed programme in Singapore and Malaysia, we continue to bring hope to the less fortunate by providing free medical treatment in our hospitals (Page 22 & 24). Follow us on Banking on the collective knowledge and expertise of our talented and passionate workforce, we continue to serve the needs of people and patients around the world. mosaicparkwaypantai Staff can also contribute stories on Mosaic Yammer. www.yammer.com/ parkwaypantai.com Lim Bee Ling 01 Contents OCT DEC 2018 04 24 OUR HIGHLIGHTS OUR WORK 04 PARKWAY PANTAI @ 61ST MERDEKA CELEBRATIONS 14 BEAMING UP WITH Participating in Malaysia’s PROTON THERAPY National Day. Establishing South East Asia’s first private Proton 05 LESSONS FROM 10 Beam Therapy Centre at MALAYSIA Mount Elizabeth Novena Managing Director and Hospital, Singapore. Chief Executive Officer OUR FOCUS of IHH Healthcare at the 20 GIFTING THE FUTURE South China Morning Post 08 SOARING TO NEW Upping support for medical Leadership Conference. HEIGHTS TOGETHER education with a new Kuala Lumpur plays host to graduate scholarship the IHH Quality Summit for 05 I AM FINE fund for Duke-NUS BGS Gleneagles Global the first time. Medical School. Hospitals gives its full RECOGNISING support to cancer survivors 10 24 RESTORING HEALTH, in Kengeri. QUALITY EXCELLENCE CHANGING LIVES Championing the best and Life Renewed programme the brightest with the IHH 06 FIRST GHK CUP gives underprivileged Competition runs high as Quality Awards 2018 and patients in Malaysia access Gleneagles Hong Kong the IHH Patient Safety to better healthcare. hosts its first Soccer Sevens Awards. competition among staff. 26 YOU CAN BE EMERGENCY-READY Save more lives in India 07 LET’S GO WET AND WILD Singapore celebrates Family through an emergency Day at Resorts World response training campaign. Sentosa’s Adventure Cove Waterpark. 02 OCT-DEC 2018 36 THE TEAM Editor-at-large Lim Bee Ling Editorial Advisor Janet Low Copy Editors Angeline Ang Alvina Soh Jaime Kwek Editorial & Design 46 Bold Ink Media Pte Ltd OUR PEOPLE 36 AT THE TOP OF HER GAME Be inspired by Senior Enrolled Nurse Harbans ON THE COVER Kaur, the only private This cover design reflects Parkway Pantai’s healthcare recipient of ongoing journey this year’s Tan Chin Tuan towards Quality for Nursing Award. clinical excellence and service. 38 COMPLETELY AT EASE WITH CHALLENGE AND Mosaic is published quarterly by Parkway Pantai Limited and printed COMPLEXITY by Toppan Security Printing Pte Ltd. Learn why Dr Dennis Chua OUR LIFESTYLE All rights reserved. No portion of this publication may be reproduced without at Mount Elizabeth Hospital the written permission of the publisher. WARNING! DO NOT We take every care and precaution in Singapore does not shy 44 to ensure that information published SKIP MEALS in Mosaic is accurate at the time of away from a challenge. publication, but Parkway Pantai cannot Beware of poor guarantee its accuracy and we may change the information at any time FORM, FIT AND eating habits. without prior notice. The information 40 contained in Mosaic magazine is not an FUNCTION invitation to invest in the shares, or any AN EASY GUIDE TO other products or services or otherwise What keeps Dr Chua Hwa Sen 46 deal in these or enter into a contract FREEING YOUR MIND with “Parkway Pantai” or any other at Pantai Hospital Penang Parkway Pantai Company. moving skywards in his Start the year anew by clearing your headspace Parkway Pantai Limited, TripleOne medical career. Somerset, 111 Somerset Road #15-01, and rejuvenate the mind. Singapore 238164. Tel: (+65) 6307 7880 Fax: (+65) 6738 7341. ©Parkway Pantai Limited 2018. This publication and 42 A NEW JOURNEY WITH information contained herein is strictly A HEART TO SERVE for internal use only and contains Parkway Pantai proprietary information Insights to Dr Tse Tak Sun’s which is restricted to Parkway Pantai employees and within the Parkway new professional journey Pantai Group. Access to, use or copying by non-Parkway Pantai employees in any at Gleneagles Hong Kong form or other, is strictly prohibited. For information about Parkway Pantai, visit Hospital. www.parkwaypantai.com. All information correct as of date of print. Parkway Pantai Limited Company Registration No. 201106772W MCI (P) 051/02/2018 03 Our Highlights Parkway Pantai @ 61st Merdeka Celebrations Parkway Pantai made its presence felt during st the momentous 61 Merdeka Day celebrations Dr Tan See Leng (sixth from left), Managing Director and Chief Executive in Putrajaya on 31 August 2018. Staff from the Officer of IHH Healthcare, and Dato Mohammed Azlan bin Hashim, (seventh Malaysia Corporate Office and hospitals in the from left), Chairman and Board of Directors of IHH Healthcare, hosting the cocktail reception. Klang Valley participated in the march-past by joining the contingent representing government- linked companies and private entities. IHH Doctors’ Cocktail More than 300,000 spectators witnessed the The first Doctors’ Cocktail in Malaysia Operations Division was parade which began upon the arrival of the King held on 27 September 2018 at Eastern & Oriental, Penang. and a 14-gun royal salute. The organisation’s Consultants from Gleneagles Penang, Pantai Hospital Penang, participation in the parade is a symbolic Pantai Hospital Sungai Petani, Pantai Hospital Ipoh and Pantai representation of the significant role it has and will Hospital Manjung were invited for an evening of good company continue to have in the development and progress and delicious food. of Malaysia. Hosted by the Chairman and Board of Directors of IHH Healthcare (the parent company of Parkway Pantai), the event was to show appreciation to the consultants in the Northern Region who have been supporting IHH and Parkway Pantai with their dedicated service and excellent duty of care. Dr Hafiz Law, Cardiothoracic Surgeon at Gleneagles Penang, was delighted with the event. “This is an excellent get-together for all the doctors in the different hospitals within the group - it gives a sense of camaraderie and belonging.” “It was a night filled with great food, great company and better understanding between the management and colleagues as well as getting a clearer picture of the vision and direction of the group,” added Dr Chua Hwa Sen, Orthopaedic Consultant at Pantai Hospital Penang. Building camaraderie and strengthening the company culture. Display of national pride by Parkway Pantai staff. 04 OCT-DEC 2018 Passenger Health is First for Grab 70 Grab driver-partners learnt how they can save lives, above and beyond driving safely at a workshop organised by Dr Tan See Leng (extreme right), Managing Director and Pantai Hospital Ipoh on 18 September 2018. Chief Executive Officer of IHH Healthcare, sharing his views at a thought leadership conference organised by South China Morning Post. They were taught how to handle medical emergencies as well as techniques in transporting injured or ill passengers, and given hands-on experience in administering first aid. The hospital Lessons from also provided free health screenings to the driver-partners. Malaysia Dr Tan See Leng, Managing Director and Chief Executive Officer of IHH Healthcare, was a panellist at the South China Morning Post’s flagship China Conference. He shared insights on how IHH Healthcare is investing and operating in China, along with learnings about how Malaysian businesses can best work with their Chinese counterparts. The conference, held in Malaysia over two days from 10 to 11 October 2018, had various keynote topics being addressed revolving around the theme, ‘China in Southeast Asia: Building Cooperation, Managing Grab driver-partners going the distance to provide a safer ride. Complexities’. I AM FINE - Back to Life! The Oncology Department at BGS Gleneagles Global Hospitals hosted ‘I AM FINE - Back to Life’ event in Kengeri on 22 September 2018 to support cancer survivors. The event was graced by celebrity Tara Anuradha and Chef Naveen, a popular TV personality with over 15 years of experience in culinary industry. The latter shared easy and nutritious recipes that can be adopted by survivors and their Cancer survivors learn to keep cancer at bay families. with healthy eating. 05 Our Highlights Strokes Above the Rest Pantai Hospital Ayer Keroh Sports and Recreational Club organised its annual in-house badminton tournament at Yok Bin Secondary School, Jalan Ayer Leleh on 2 September 2018. The event served to foster closer ties between staff and consultants while encouraging an active sporting culture.

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