mosaic OCT - DEC 2018

OCT DEC mosaic 2018

REGION’S FIRST HEART WORK EMERGENCY-READY Breaking ground for Raising awareness of It’s about saving lives Proton Beam Therapy Centre cardiovascular disease Quest For Quality The 2018 IHH Quality Summit promotes excellent healthcare through effective partnerships

Celebrating our nurses, the bright sparks in humanity!

A Parkway Pantai Publication

EDITOR’S NOTE

SUSTAINING A QUALITY CULTURE Some say that the mark of true quality is the quest for continuous improvement. For Parkway Pantai, that means constantly refining and enhancing the healthcare experience we provide our patients.

cross the numerous geographies in which we operate, we endeavour to give our patients access to the best care and expertise available. Echoing that ideal in this issue, we recap the highlights of the IHH Quality Summit in AKuala Lumpur, where quality improvements and achievements by our teams are recognised and celebrated (Page 8).

To advance clinical excellence and services, we unveiled our plans to launch the region’s first Proton Beam Therapy Centre at Mount Elizabeth Novena Hospital in 2021 (Page 14). Our Malaysia Operations Division also introduced new equipment and tests to benefit patients across the peninsula (Page 16).

We continue to deliver on our mission to make a difference in people’s lives. In a show of support for academia and education, a new S$2 million Mount Elizabeth-Gleneagles Graduate Scholarship Fund with Duke-NUS Medical School was recently established (Page 20). Through our Life Renewed programme in Singapore and Malaysia, we continue to bring hope to the less fortunate by providing free medical treatment in our hospitals (Page 22 & 24).

Follow us on Banking on the collective knowledge and expertise of our talented and passionate workforce, we continue to serve the needs of people and patients around the world. mosaicparkwaypantai

Staff can also contribute stories on Mosaic Yammer.

www.yammer.com/ parkwaypantai.com Lim Bee Ling

01 Contents

OCT DEC 2018

04 24

OUR HIGHLIGHTS OUR WORK 04 PARKWAY PANTAI @ 61ST MERDEKA CELEBRATIONS 14 BEAMING UP WITH Participating in Malaysia’s PROTON THERAPY National Day. Establishing South East Asia’s first private Proton 05 LESSONS FROM 10 Beam Therapy Centre at MALAYSIA Mount Elizabeth Novena Managing Director and Hospital, Singapore. Chief Executive Officer OUR FOCUS of IHH Healthcare at the 20 GIFTING THE FUTURE South China Morning Post 08 SOARING TO NEW Upping support for medical Leadership Conference. HEIGHTS TOGETHER education with a new Kuala Lumpur plays host to graduate scholarship the IHH Quality Summit for 05 I AM FINE fund for Duke-NUS BGS Gleneagles Global the first time. Medical School. Hospitals gives its full RECOGNISING support to cancer survivors 10 24 RESTORING HEALTH, in Kengeri. QUALITY EXCELLENCE CHANGING LIVES Championing the best and Life Renewed programme the brightest with the IHH 06 FIRST GHK CUP gives underprivileged Competition runs high as Quality Awards 2018 and patients in Malaysia access Gleneagles Hong Kong the IHH Patient Safety to better healthcare. hosts its first Soccer Sevens Awards. competition among staff. 26 YOU CAN BE EMERGENCY-READY Save more lives in India 07 LET’S GO WET AND WILD Singapore celebrates Family through an emergency Day at Resorts World response training campaign. Sentosa’s Adventure Cove Waterpark.

02 OCT-DEC 2018 36 THE TEAM Editor-at-large Lim Bee Ling

Editorial Advisor Janet Low

Copy Editors Angeline Ang Alvina Soh Jaime Kwek

Editorial & Design 46 Bold Ink Media Pte Ltd

OUR PEOPLE

36 AT THE TOP OF HER GAME Be inspired by Senior Enrolled Nurse Harbans ON THE COVER Kaur, the only private This cover design reflects Parkway Pantai’s healthcare recipient of ongoing journey this year’s Tan Chin Tuan towards Quality for Nursing Award. clinical excellence and service.

38 COMPLETELY AT EASE WITH CHALLENGE AND Mosaic is published quarterly by Parkway Pantai Limited and printed COMPLEXITY by Toppan Security Printing Pte Ltd. Learn why Dr Dennis Chua OUR LIFESTYLE All rights reserved. No portion of this publication may be reproduced without at Mount Elizabeth Hospital the written permission of the publisher. WARNING! DO NOT We take every care and precaution in Singapore does not shy 44 to ensure that information published SKIP MEALS in Mosaic is accurate at the time of away from a challenge. publication, but Parkway Pantai cannot Beware of poor guarantee its accuracy and we may change the information at any time FORM, FIT AND eating habits. without prior notice. The information 40 contained in Mosaic magazine is not an FUNCTION invitation to invest in the shares, or any AN EASY GUIDE TO other products or services or otherwise What keeps Dr Chua Hwa Sen 46 deal in these or enter into a contract FREEING YOUR MIND with “Parkway Pantai” or any other at Pantai Hospital Penang Parkway Pantai Company. moving skywards in his Start the year anew by clearing your headspace Parkway Pantai Limited, TripleOne medical career. Somerset, 111 Somerset Road #15-01, and rejuvenate the mind. Singapore 238164. Tel: (+65) 6307 7880 Fax: (+65) 6738 7341. ©Parkway Pantai Limited 2018. This publication and 42 A NEW JOURNEY WITH information contained herein is strictly A HEART TO SERVE for internal use only and contains Parkway Pantai proprietary information Insights to Dr Tse Tak Sun’s which is restricted to Parkway Pantai employees and within the Parkway new professional journey Pantai Group. Access to, use or copying by non-Parkway Pantai employees in any at Gleneagles Hong Kong form or other, is strictly prohibited. For information about Parkway Pantai, visit Hospital. www.parkwaypantai.com. All information correct as of date of print.

Parkway Pantai Limited Company Registration No. 201106772W MCI (P) 051/02/2018

03 Our Highlights

Parkway Pantai @ 61st Merdeka Celebrations

Parkway Pantai made its presence felt during st the momentous 61 Merdeka Day celebrations Dr Tan See Leng (sixth from left), Managing Director and Chief Executive in Putrajaya on 31 August 2018. Staff from the Officer of IHH Healthcare, and Dato Mohammed Azlan bin Hashim, (seventh Malaysia Corporate Office and hospitals in the from left), Chairman and Board of Directors of IHH Healthcare, hosting the cocktail reception. Klang Valley participated in the march-past by joining the contingent representing government- linked companies and private entities. IHH Doctors’ Cocktail More than 300,000 spectators witnessed the The first Doctors’ Cocktail in Malaysia Operations Division was parade which began upon the arrival of the King held on 27 September 2018 at Eastern & Oriental, Penang. and a 14-gun royal salute. The organisation’s Consultants from Gleneagles Penang, Pantai Hospital Penang, participation in the parade is a symbolic Pantai Hospital Sungai Petani, Pantai Hospital Ipoh and Pantai representation of the significant role it has and will Hospital Manjung were invited for an evening of good company continue to have in the development and progress and delicious food. of Malaysia. Hosted by the Chairman and Board of Directors of IHH Healthcare (the parent company of Parkway Pantai), the event was to show appreciation to the consultants in the Northern Region who have been supporting IHH and Parkway Pantai with their dedicated service and excellent duty of care.

Dr Hafiz Law, Cardiothoracic Surgeon at Gleneagles Penang, was delighted with the event. “This is an excellent get-together for all the doctors in the different hospitals within the group - it gives a sense of camaraderie and belonging.”

“It was a night filled with great food, great company and better understanding between the management and colleagues as well as getting a clearer picture of the vision and direction of the group,” added Dr Chua Hwa Sen, Orthopaedic Consultant at Pantai Hospital Penang.

Building camaraderie and strengthening the company culture. Display of national pride by Parkway Pantai staff.

04 OCT-DEC 2018 Passenger Health is First for Grab 70 Grab driver-partners learnt how they can save lives, above and beyond driving safely at a workshop organised by Dr Tan See Leng (extreme right), Managing Director and Pantai Hospital Ipoh on 18 September 2018. Chief Executive Officer of IHH Healthcare, sharing his views at a thought leadership conference organised by South China Morning Post. They were taught how to handle medical emergencies as well as techniques in transporting injured or ill passengers, and given hands-on experience in administering first aid. The hospital Lessons from also provided free health screenings to the driver-partners. Malaysia

Dr Tan See Leng, Managing Director and Chief Executive Officer of IHH Healthcare, was a panellist at the South China Morning Post’s flagship China Conference. He shared insights on how IHH Healthcare is investing and operating in China, along with learnings about how Malaysian businesses can best work with their Chinese counterparts.

The conference, held in Malaysia over two days from 10 to 11 October 2018, had various keynote topics being addressed revolving around the theme, ‘China in Southeast Asia: Building Cooperation, Managing Grab driver-partners going the distance to provide a safer ride. Complexities’.

I AM FINE - Back to Life!

The Oncology Department at BGS Gleneagles Global Hospitals hosted ‘I AM FINE - Back to Life’ event in Kengeri on 22 September 2018 to support cancer survivors. The event was graced by celebrity Tara Anuradha and Chef Naveen, a popular TV personality with over 15 years of experience in culinary industry. The latter shared easy and nutritious recipes that can be adopted by survivors and their Cancer survivors learn to keep cancer at bay families. with healthy eating.

05 Our Highlights

Strokes Above the Rest Pantai Hospital Ayer Keroh Sports and Recreational Club organised its annual in-house badminton tournament at Yok Bin Secondary School, Jalan Ayer Leleh on 2 September 2018. The event served to foster closer ties between staff and consultants while encouraging an active sporting culture.

A heartfelt gift to celebrate a milestone for Mount Elizabeth 52 Consultants and staff participated in the Hospitals Singapore’s Doctor For A Day programme. tournament which consisted of three categories - Men’s Double, Novice Doubles and Mixed Doubles. Giving to the Congratulations to the competition winners! Children To mark the 5th Anniversary of Mount Elizabeth Hospitals’ Doctor For A Day programme in Singapore, Stephens Lo, Chief Executive Officer of Mount Elizabeth Novena Hospital presented Maurice Nhan, Chairman of Children’s Wishing Well, with a S$8,000 cheque at indoor theme park, KidZania, on 7 September 2018.

In addition, 250 beneficiaries of Children’s Wishing Well had a day of fun at KidZania as they experienced the work of healthcare professionals. Being a good sport!

First GHK Cup

The first GHK Cup–Soccer Sevens competition saw a display of skills and tricks by staff teams from Gleneagles Hong Kong as they competed for the championship.

Congratulations to the GHK United team for winning the championship and receiving

Staff of Gleneagles Hong Kong having a ball at their the Gold medals from the hospital’s Chief first soccer championship. Executive Officer, Mr Dirk Schraven!

06 OCT-DEC 2018 Family fun and precious memories for all ages!

Step Up to Fresh Starts More than 500 staff from Singapore Operations Division participated in the Yellow Ribbon Prison Run on 9 September 2018 to pledge their full support to ex-offenders who have reformed their lives.

The event, which is in its third year, Let’s Go saw staff participating in the 10km competitive run and 5km fun walk. Participants ran past many historical Wet & Wild! sites including the Johore Battery, the Changi Chapel Museum, and the Parkway Pantai’s Singapore Champion as the crowd cheered on! iconic Old Changi Prison Wall. Operations Division had its Family The teams had to complete four Day, during which staff, family and obstacles while navigating their The Parkway Pantai team hopes that friends enjoyed a day of Wet & Wild way across the choppy waters of every step taken will help bring ex- fun under the sun! the Wavepool, putting teamwork convicts closer to a second chance to the test! at life. Held at Adventure Cove Waterpark at Resorts World on 22 September 2018, there was a wide array of activities from swirling water slides to carnival games and massages. The main event highlight was the Wet & Wild game challenge at Adventure Cove’s giant wavepool – BluWater Bay. Dr Tan See Leng, Group Chief Executive Officer and Managing Director of Parkway Pantai, addressed the excited crowd before officially declaring the start of the games!

Five teams from four hospitals and Stepping out to give support at the Excitement and cheers from Yellow Ribbon Prison Run. corporate (Customers Systems Group) the winning team representing vied for the title of Family Day 2018 Parkway East Hospital!

07 Our Focus QUALITY

Soaring to New Heights Together Held for the first time in Malaysia, the IHH Quality Summit was greeted with energy and excitement as new highs were set for country participation.

he ballroom at Hilton An interactive session between Dr Tan See Leng Kuala Lumpur was (third from left), Managing buzzing with activity Director and Chief Executive Officer of IHH as 400 staff gathered Healthcare, and staff. T on 5 October 2018 to celebrate quality improvement across IHH Healthcare.

For the first time, the annual event featured quality improvement projects by the Greater China Operations Division, Gleneagles Hong Kong, Gleneagles Jerudong Park Medical Centre (JPMC) and the Full attention to continuous improvement and quality International Medical University, healthcare. Malaysia.

08 OCT-DEC 2018 Some of the Together with poster submissions delegates from Singapore at from Malaysia, Singapore and the Quality India, a total of 36 projects were Summit. shortlisted and showcased at this year’s Quality Summit. The best project from each country was recognised with the IHH Quality Award, and the opportunity to present their projects at the Quality Summit. (See story on page 10-13)

In his opening address, Dr Tan See Leng, Managing Director and Chief Executive Officer of IHH Healthcare, affirmed the Group’s commitment to Governance Advisory Council, continuous improvement and gave an engaging keynote quality excellence. address. He emphasised the need for multiple partnerships to “The Quality Summit serves as deliver high quality healthcare in a reminder that as we go about a high performing health system. our daily work, our passion and commitment will help us build a The morning leadership lasting legacy of hope, trust and workshop conducted by success for our patients,” he said. Francine Westergaard from Joint Commission Resources also drew WHY THE WAU? Expounding on the theme thoughtful discussions on the The key visual for the 2018 IHH Quality ‘Partnerships That Fly’, topic of effective management of Summit is the wau or moon kite, a cultural Dr Ross Wilson, a member of IHH physician partnership to enhance symbol of Malaysia. Healthcare’s International Clinical patient safety.

The finesse and precision required for kiting are the same two skills needed to build meaningful and win-win relationships with our stakeholders, be it doctors, staff, vendors or suppliers.

As with kiting, we need to be mindful of the environment to ride the wind. Keeping constantly up-to-date on new trends and developments can help us perform well.

By helping one another succeed in our business objectives, we can achieve greater heights together. Thumbs up to IHH Healthcare Quality Summit in Kuala Lumpur.

09 Our Focus QUALITY

Recognising Quality Excellence

Nine awards were presented at the 2018 IHH Quality Summit, marking new achievements in our continued pursuit of excellent patient care.

IHH QUALITY AWARDS 2018 Awards were given to the top project from each geography and the International Medical University, with entries based on the following categories:

Patient safety Quality, cost and value Governance and leadership Patient and family-centred care

Malaysia Operations Division Admission & Discharge Process, Pantai Hospital Ipoh

Seeking to increase patient satisfaction by reducing total waiting time, Pantai Hospital Ipoh took steps to improve their inhouse admission and discharge processes. The team identified several improvement areas and implemented a series of interventions which involved:

Appointing of ambassadors to help manage patient expectations Creating a Transit Lounge to hold patients who have completed admission Introducing pre-admission and pre-discharge procedures for certain cases Revising of current on-boarding training for new staff hires Improving the bed management system through IT With these measures, Pantai Hospital Ipoh achieved an impressive enhancements and new office solutions 53 per cent reduction in complaints on admission and discharge Forming a bed management team to better coordinate waiting time – surpassing its goals for the project. Now, less than admission and discharge 10 per cent of patients have to wait for more than 30 minutes.

10 OCT-DEC 2018 India Operations Division Manpower Optimisation to Improve Business Performance, Continental Hospitals

With its nursing workforce expenditure totalling more than 8 million rupees per month, Continental Hospitals sought to refine its administrative practices to enhance overall business performance.

Pinpointing key factors that led to excess costs, the hospital aimed to cut its overall outlay by 20 per cent by establishing:

Duty roster management with minimal work schedule variations, proper leave planning and a reduction of overtime Greater China Structured training including for accelerated learning Operations Division Competency assessment and preceptorship training for Improving Doctor Accreditation Process, managers Gleneagles Hong Kong Skill-mix model and cross-training of staff with similar competencies for optimal utilisation of manpower The hospital’s goal to increase the number of accredited Staff awareness to reduce the number of nursing-related doctors from 188 to 1000 in 2016 was hindered by an arduous incidents accreditation process that was unfavoured by private practitioners in the territory. The hospital managed to save 2.45 million rupees per month in manpower costs. These new measures also resulted in Reviewing the application process to identify aspects that increased employee and patient satisfaction. needed improvement, the hospital revamped its internal approach and formulated the following solutions:

Improving standardised workflow, including setting key performance indicators for turning around applications Launching an online application platform on the hospital website Forming a physician engagement team to help doctors with their applications Training staff to improve inhouse management of the application process Conducting regular practitioners town halls to understand their needs and concerns Merging the Physician Engagement team with the Medical Affairs Department for better synergy Revising and simplifying the re-credentialing process without compromising the practitioners’ accreditation requirements

The end result saw Gleneagles Hong Kong successfully increase the number of accredited doctors to 975 in July 2018. In the 20 months since these steps were put in place, the processing time for applications has been shortened by an average of 12 days.

11 Our Focus QUALITY

Singapore Operations Division Reducing Pressure Injury incidents in the Intensive Care Unit, Mount Elizabeth Hospital

The Intensive Care Unit (ICU) accounted for the majority of pressure injuries at Mount Elizabeth Hospital in 2016. Although hospital statistics showed a lower number of reported incidents from the previous year, ICU staff collectively endeavoured to achieve zero pressure injuries by June 2017. Relying on detailed analysis of the ICU’s procedures, the project team determined key areas that would help limit the occurrence of incidents.

A pressure injury framework along with counter measures were developed:

Staff training on skin assessment, accurate wound International Medical staging and incontinence associated dermatitis management University, Malaysia Dental radiographic audit as a quality Teaching nurses pressure injury management techniques, improvement tool, IMU Healthcare Centres including proper turning techniques when relieving pressure points and securing medical devices The team from the International Medical University, The introduction of evidence-based nursing intervention Malaysia, formulated strategies to elevate the quality of for prevention of pressure injuries radiographs taken by staff and students. To raise radiographic Stocking tools such as heel protectors and pressure investigations standards, the team also worked to minimise relieving mattress in the ICU repeated radiographs and eliminated unnecessary exposure to radiation for patients and personnel. Following the application of these strategies in early 2017, there has been a significant decrease in the number of On top of developing guidelines for taking radiographs and pressure injuries occurring within the ICU – with some evaluation criteria to determine image quality, the following months even showing zero incidents. measures were adopted to ensure continued improvement such as:

Annual competency tests for Dental Surgery Assistants Workshops and Continuing Professional Development (CPD) Programmes for radiographers Regular maintenance of machinery and parts by technicians Regular calibrations by radiographers to ensure accuracy Preparation of proper work spaces and clearly displayed written procedures for personnel Use of protective shielding equipment for staff and patients

Results show that the implemented guidelines led to a steady rise in the image quality produced. Students in particular, benefited from the new instruction and training methods, with distinct improvements seen over the duration of the project.

12 OCT-DEC 2018 Brunei Improving Hand Hygiene Compliance, Gleneagles JPMC

The project team at Gleneagles JPMC identified four categories - Method, People, Environment and Material – to enhance hand hygiene compliance standards through a series of interventions including:

Raising awareness through bi-annual hand hygiene education workshops Setting up a WhatsApp chat group to send reminders and tips On-the-spot corrective actions if non-compliance is observed Posters and other visual communications to reinforce hygiene practices Trophy for the best performing unit and greater transparency Results show that the enforcement of these methods led to a with collected data 13 per cent increase in compliance.

IHH PATIENT SAFETY AWARD The IHH Patient Safety Award acknowledges staff for their vigilance in enhancing patient safety. Presented for “best catch” or escaping near-misses, a panel of judges selected the top three award recipients from a total of 16 entries received across the Group.

Winner: Chua Xin Hui Registered Nurse, Operating Theatre, Pantai Hospital Ayer Keroh

saved a patient from potential neck injury during a surgery spotted the patient’s previous diagnosis of prolapsed intervertebral disc on his cervical spine and alerted the surgeon to postpone the surgery that required hyperextension of the neck

1st Runner-up: 2nd Runner-up: Shirly Mary Selvakumary Punitha Arumohan Staff Nurse, Accident & Emergency, Nurse Manager, Hematology and Gleneagles Hospital, Singapore Oncology, Gleneagles Penang

corrected wrong medication corrected wrong medication by consultant by consultant

13 Our Work

Beaming Up with Proton Therapy

Parkway Pantai celebrates the groundbreaking of the region’s first proton beam therapy centre at Mount Elizabeth Novena Hospital in Singapore.

n 15 November 2018, The landmark S$90 million project (From left) Chia Chian Huey, Parkway Pantai broke includes a S$65 million contract Chief Procurement Officer, ground for its proton with Ion Beam Applications (IBA) Parkway Pantai, Phua Tien Beng, Chief Executive beam therapy centre at to install the proton beam therapy Officer, Singapore Operations O system. This is the largest single Mount Elizabeth Novena Hospital Division, Parkway Pantai, Dato Mohammed Azlan Bin in Singapore, with a symbolic investment in medical technology Hashim, Chairman, IHH spading ceremony led by the that Parkway Pantai has made to date. Healthcare, Quek Pei Lynn, Director, IHH Healthcare, Chairman of IHH Healthcare, Dato Stephens Lo, Chief Executive Mohammed Azlan bin Hashim. The new facility will house the Officer, Mount Elizabeth Proteus®ONE solution – a compact Novena Hospital, getting ready to break ground for the When completed in 2021, the single-room intensity modulated Proton Beam Therapy Centre. new proton beam therapy centre proton therapy (IMPT) system. It will will be the first of its kind among also contain IBA’s latest generation private hospitals in South East Pencil Beam Scanning (PBS) to Asia, providing cancer patients target tumours precisely, along with access to one of the most with isocenter volumetric imaging advanced forms of precision (Cone Beam CT) capabilities for cancer treatments. more accurate scans.

14 OCT-DEC 2018 Dr Lim Suet Wun (third from left), Group Chief Operating Officer of Parkway Pantai and Siegfried Gschliesser (fourth from left), Executive Vice President Asia, IBA, sealed the deal with a handshake at the contract signing ceremony on 30 August 2018.

It will revolutionise the way cancer is treated in this region. The new proton beam therapy centre underscores our commitment to provide patients with the best possible treatment options. - Dr Tan See Leng, Group Chief Executive Officer and Managing Director of Parkway Pantai

WHY PROTON BEAM Proton therapy is a form of radiation therapy that uses energy from positively charged proton particles to treat tumours. Offering numerous advantages, proton beams administer a lower dose between entry and target – killing cancer cells with far less damage to surrounding healthy tissues or nearby organs. This not only makes the precision treatment ideal for cancers close to sensitive areas such as the brain or eye, but also significantly reduces side effects from treatment.

All smiles as Parkway Pantai sets a new milestone in cancer treatment.

15 Our Work

Leading Innovation Parkway Pantai’s Malaysia Operations Division brings in the latest technology and tests to boost clinical outcomes.

arkway Pantai Staying up to date with the constantly seeks to latest industry advances, Pantai Hospital Ayer Keroh launches a new heart imaging deliver best-in-class Cath Lab recently launched system, in conjunction with P patient care. To keep a Bi-Plane X-Ray System on World Heart Day. up with innovative evidence- 8 October 2018, featuring based solutions, the Malaysia two X-ray sources, flat panel Operations Division recently detectors and automatic upgraded its service offerings positioning movements. in ophthalmology, fertility and With the availability cardiology at three hospitals Delivering more information of sophisticated in the country. faster and with half of the devices, our hospital radiation exposure compared will offer each Pantai Hospital Ayer to older equipment, the new cardiac patient Keroh: New Bi-Plane system produces high- the best possible X-Ray System resolution live 3D images for outcome and a Pantai Hospital Ayer coronary angiograph. This better chance of life. Keroh prioritises heart allows the arteries and the - Tan Yew Aik, health through dedicated chambers of the heart to be Chief Executive Officer, facilities like the Cardiac easily visualised, providing a Pantai Hospital Ayer Keroh Catheterisation Lab, or Cath high level of imaging support Lab for short. for medical staff.

16 OCT-DEC 2018 Pantai Hospital Kuala Pantai Hospital Cheras: Lumpur: New IVF Test New OCT Machine For women undergoing In Vitro In Malaysia, blindness resulting Fertilisation (IVF) treatments, from common ocular disorders success can be undermined by a is often preventable. Recognising host of factors. To help women that early detection and timely who have had to endure the intervention are crucial to avoiding heartache and frustration of vision loss, Pantai Hospital Cheras repeated failure, Pantai Hospital unveiled its new optical coherence Kuala Lumpur (PHKL) is the first tomography (OCT) machine on in Malaysia to offer EndomeTRIO 18 August 2018, promising faster Analysis. and more detailed diagnosis. The Heidelberg Spectralis OCT Plus provides quick and accurate Launched on 6 September 2018, OCT is a non-invasive imaging diagnosis of ocular disorders. the new test increases the chances test that utilises light waves to of pregnancy by determining the deliver a visual cross-section status of a woman’s endometrial of the retina. By mapping out receptivity. Women suffering distinctive layers of the back from complications such as of the eye, the technology thin endometrial or chronic improves ophthalmologists’ Adding top-of- endometritis will be given a ability to visualise and observe the-line ocular clearer indication of the womb’s eye conditions - allowing for equipment readiness and health status for enhanced diagnosis, and better expresses our successful embryo transfer. treatment guidance. drive to continue exceeding patient For more information please “Spectralis OCT has changed expectations and contact, New Life @ PHKL at the game in the way optical providing the Block C, 2nd floor PHKL or call maladies are uncovered and highest quality of +603 2296 0892. remedied,” explained Dr Chong eyecare. - Rachel Yew, Chief Executive Officer, Pantai Hospital Cheras

Kheng Yaw, Resident Consultant Ophthamologist at Pantai Hospital Cheras. “It is more precise and accurate, enabling us to spot issues that would have otherwise been missed. Identifying problems in advance means a world of difference in saving a patient’s eyesight.”

The new EndomeTRIO test analyses the womb’s readiness for successful embryo transfer.

17 Our Work

Keeping Ahead in Kedah Parkway Pantai is in a good position to serve growing patient demand with the addition of Amanjaya Specialist Centre.

arkway Pantai has acquired Amanjaya Amanjaya Specialist Specialist Centre Centre is a good P (ASC), to expand fit with Parkway healthcare services available Pantai’s healthcare in Kedah, Malaysia and meet portfolio in Malaysia. the local community’s needs. The acquisition The 98-bed hospital was the Amanjaya Specialist Centre is now part first hospital in Malaysia to enables us to grow of Pantai Hospital Sungei Petani. incorporate green design and our healthcare technology in its construction services at Pantai ASC will be renamed in the coming and operations Hospital Sungei months to fully leverage on the Petani, which is Parkway Pantai brand. The move Since 1 October 2018, ASC operating at near will further strengthen our brand has begun operations as part maximum capacity. presence in Kedah. of the 118-bed Pantai Hospital By streamlining Sungai Petani (PHSP) under and synergising Parkway Pantai operates 10 Pantai the stewardship of its Chief operations, we Hospitals and four Gleneagles Executive Officer Tio Bee Chan. Hospitals across Malaysia. PHSP’s hope to better serve Clinical services have continued services include general medicine, patients in Kedah. uninterrupted at both facilities, general surgery, obstetrics - Joe Sim, Chief Executive allowing patients to retain their Officer, Malaysia Operations and gynaecology, cardiology, existing care plans. Division, Parkway Pantai ophthalmology and orthopaedics.

18 OCT-DEC 2018 Where the Best Surgeon & Centre is Gleneagles Global Hospitals, Lakadi-ka-pul in Hyderabad receives four prestigious awards.

our prestigious awards were presented to Gleneagles Global F Hospitals, Lakadi- ka-pul in Hyderabad by the Surgical Review Corporation (SRC) in America. SRC certified the hospital as a Centre of Excellence for Metabolic & Bariatric Surgery, Centre of Excellence for Hernia Surgery, as well as Surgeon of Excellence for Dr K S Lakshmi from the two Centres. Both had won based on processes, protocols, clinical pathways and volume Dr K S Lakshmi (right) of work. with Dr K Ravindranath. Our job does not stop The hospital is known for at the surgery level. providing high quality care for a constant restlessness to Post-operative care, patients who undergo bariatric surpass our own exacting patient education, and hernia surgeries. In the past standards.” long-term follow- year alone, over 500 surgeries up and cooperation were performed, a testimony He also attributed the awards from support groups of its outstanding clinical to the efforts of Dr Lakshmi, are very important excellence and patient care. who has made remarkable parts of the process. contributions in the field of Its Chairman Dr K Ravindranath surgical gastroenterology, I greatly appreciate said, “It is indeed an honour minimal access and bariatric the teamwork from to be declared as a Centre of surgery. all my colleagues Excellence. This is in recognition and staff members of the values we strive for. At Dr Lakshmi has performed more at Gleneagles Global Gleneagles Global Hospitals, we than 30,000 minimal access Hospitals. believe in quality healthcare, and 1,500 bariatric procedures. - Dr K S Lakshmi, Senior which can only be achieved She has also performed more Consultant, Metabolic Surgery, Gleneagles Global Hospitals, through pursuit of excellence, than 5,000 standard to complex Lakdi-ka-pul, Hyderabad innovation, teamwork and laparoscopic hernia repairs.

19 Our Work

Gifting the Future Parkway Pantai pledges further support to medical education and research through the establishment of a new graduate student fund with Duke-NUS Medical School.

he Mount Elizabeth- from Dato Mohammed Azlan The S$2 million dollar Gleneagles Graduate bin Hashim, Chairman of IHH donation from Parkway Pantai reiterates its commitment to Scholarship Fund Healthcare, and Dr Tan See Leng, nurture the new generation of was announced on Group Chief Executive Officer and medical professionals. T 21 September 2018 at the Managing Director of Parkway SingHealth Duke-NUS Scientific Pantai, to Professor Ivy Ng, Congress. Group Chief Executive Officer of SingHealth, and Professor At the opening ceremony, Thomas Coffman, Dean of Duke- Minister of Foreign Affairs NUS Medical School. Dr Vivian Balakrishnan witnessed the presentation of The Mount Elizabeth-Gleneagles a S$2 million dollar gift cheque Graduate Scholarship will benefit

20 OCT-DEC 2018 up to 10 graduate students Sharing the vision and building blocks pursuing a second medical degree of medical education in Singapore. at Duke-NUS Medical School by providing S$10,000 of bond-free We believe people financial support. DID YOU KNOW? are our greatest It will also support the SingHealth Parkway Pantai has asset. Parkway a strong tradition of Medical Student Talent Development Pantai is proud championing medical to support the Award (SMSTDA) by funding eight education and research. bond-free Travel Awards valued development The Group has gifted S$8.5 at S$3,000 each. Outstanding million in scholarships and of future-ready students from all three Singaporean professionships to local universities over the last medical talent in medical schools will be given the two decades. Singapore, helping opportunity to present their findings outstanding medical at international conferences and Two professorships with students realise seminars. NUS-Yong Loo Lin School their full potential of Medicine - the Parkway and dreams. Apart from the new Duke-NUS Professorship in Geriatrics (2000) and the Parkway - Dr Tan See Leng, graduate fund, Parkway Pantai’s Pantai Professorship in Group Chief Executive Officer Mount Elizabeth-Gleneagles Medicine and Healthy and Managing Director of Scholarship Fund, established Ageing (2015) - aims to Parkway Pantai since 2012, has provided financial further local development support to 98 medical students of geriatric research and elder care. from the NUS-Yong Loo Lin School of Medicine.

21 Our Work

Making a Heartfelt Difference Through the Life Renewed programme, Parkway Pantai gave hope to a family and their new-born in need of a helping hand.

orn in May 2018 at the sole breadwinner for my A portrait of hope and Parkway East Hospital in family and we weren’t sure how we family happiness after the successful treatment Singapore, Aariz Mikhail were going to afford the surgery”. for baby Aariz Mikhail. B was premature at 34 weeks and weighed only 2.4kg. For a family of five living off a The medical staff noticed the baby modest single income, the surgery had difficulties in breathing and that Aariz needed would have feeding, so an echocardiogram was placed an almost insurmountable arranged. The results revealed a financial burden on the household. hole in the young baby’s heart. To make matters worse, Aariz’s condition was not covered under Reflecting on that anxious period, neo-natal insurance. Aariz’s father, Aldillah, recalled, “Things were not looking good. The case was referred to It was worrying enough knowing Dr Sriram Shankar, Cardiothoracic that our new-born was facing a Surgeon at Gleneagles Hospital in battle. Adding to our stress, I’m Singapore. Known in the region

22 OCT-DEC 2018 Dr Sriram Shankar, Cardiothoracic Surgeon, Gleneagles Hospital, caring for baby Aariz Mikhail.

We are extremely grateful to Parkway Pantai’s Life Renewed programme. It used to take 1-2 hours to feed him 90ml of milk but after the surgery, he is able to finish 90ml of milk in a few minutes. -Aldillah, father of baby Aariz Mikhail

for his paediatric heart surgeries, a number of invasive steps and generally excellent, thanks in Dr Shankar undertook Aariz’s his heart was stopped for almost no small part to Dr Shankar’s procedure under Parkway Pantai’s 30 minutes. clinical intervention. Life Renewed programme – a corporate social responsibility Fortunately, all went well and Aariz has improved significantly (CSR) initiative sponsoring after a brief stay at the Neo- since the surgery. At two months medical treatments for financially Natal Intensive Care Unit, Aariz old, he weighed only 2.8kg. Now, needy patients in Singapore and was home with his family within he is healthy and growing well Malaysia. a week. The long-term outlook at three months old, weighing for babies treated for VSD is 5.6kg. “Our assessments showed that baby Aariz was suffering from atrial septal defect (ASD) S$5 MILLION GIFT and ventricular septal disease In 2018, Parkway Pantai lives up to its conviction to support medical (VSD) which caused severe education and improve accessibility of healthcare services to pulmonary hypertension and underprivileged communities in Singapore and Malaysia with a breathlessness. This meant that S$5 million sponsorship. baby Aariz needed urgent surgery,” Dr Shankar recalled. From this sponsorship, the Life Renewed programme, an ongoing corporate giving initiative by Parkway Pantai, receives fresh The procedure Dr Shankar funding of S$3 million to help needy patients in Singapore and needed to perform was far from Malaysia seeking medical treatment. straightforward. Only two months old at the time of surgery, Aariz The remaining S$2 million was used to establish the Mount Elizabeth- would have to endure a challenging Gleneagles Graduate Scholarship Fund (page 20 - 21). two-hour operation that required

23 Our Work

Restoring Health, Changing Lives Parkway Pantai leverages its medical expertise to help the underprivileged in the community through its Life Renewed programme.

Dr Abu Bakar bin Mamat (third from left), Consultant Cardiothoracic Surgeon, Noel Cheah (fourth from left), Chief Executive Officer, Dr Tan Wei Chean (fifth from left), Consultant Neurospine Surgeon and Pain Management Specialist with beneficiaries of the Life Renewed programme at Gleneagles Kota Kinabalu.

ost of healthcare In 2018, Parkway Pantai At Gleneagles Kota can be a huge contributed RM6 million in Kinabalu, we are burden, especially fresh funding for the Malaysia committed to serve for low income Operations Division. The the people of Sabah C additional resource enables families. It was with them with quality healthcare in mind that Parkway Pantai more Life Renewed beneficiaries services. Our aim is to launched the Life Renewed to tap into a national network programme in 2012. of 14 hospitals operating continuously improve across Malaysia - among them and expand on our level Since then, the corporate Gleneagles Kota Kinabalu. of care and clinical giving initiative has outcomes to ensure that enabled more than 1,300 Giving Hope patients from all walks underprivileged patients Since opening in 2015, of life are able to live to receive quality medical Gleneagles Kota Kinabalu has fuller lives after walking treatment at Parkway Pantai’s sponsored medical treatments through our doors. hospitals in Malaysia and for 22 patients through the Life - Noel Cheah, Chief Executive Singapore. Renewed programme. Officer of Gleneagles Kota Kinabalu

24 OCT-DEC 2018 Here are four lives, among many, who have benefited from the Life Renewed programme at Gleneagles Kota Kinabalu.

Reflecting on the recent successes of the programme, Noah Nicholas Lester Noel Cheah, Chief Executive 3 years old Officer of Gleneagles Kota Attending physician: Dr S. Rajah, Consultant Paediatric Surgeon Kinabalu, proudly noted, “We Born with a rare genetic condition called Hirschsprung’s disease, Noah had to pass are delighted to see that our Life stool through a hole in his abdominal wall since he was five days old. With his growth Renewed beneficiaries are doing and development severely affected, Noah needed two sponsored surgeries to remove well after receiving treatment at diseased sections of the intestine, and restore the connection of his healthy bowels. our hospital. This is our small “We had almost given up hope, especially after finding out the full way of giving back to society by cost of treatment,” pronounced Noah’s relieved father, Lester John. leveraging our medical expertise “Because of Life Renewed, Noah now has the chance to live a and facilities.” normal life.”

Nurul Aini Binti Mohd Safie 18 years old Attending physicians: Dr Ahmad Ashraf, Consultant Interventional Cardiologist & Physician and Dr Abu Bakar Bin Mamat, Consultant Cardiothoracic Surgeon Diagnosed with chronic rheumatic heart disease with severe mitral regurgitation Turnina Tubasa 59 years old and aortic regurgitation, Nurul’s condition was becoming critical as her weight Attending physician: Dr Tan Wei dropped to 39kg. Her father was the sole breadwinner for a family of 10 siblings, Chean, Consultant Neurospine making the surgery she needed almost impossible without assistance from the Surgeon and Pain Management Life Renewed programme. Since undergoing surgery, Nurul has recovered well Specialist and is now back at her healthy weight. The discovery of a large tumour in her left brain left Turnina with the prospect of being paralysed for life without immediate medical treatment. Sponsorship from the Life Renewed programme enabled Arrty Yantuni her to receive the urgent surgery she needed. Now, she is recovering 21 years old Attending physicians: Dr Ahmad Ashraf, Consultant in the comfort of her own home and Interventional Cardiologist & Physician and Dr Abu Bakar can even walk with some assistance. Bin Mamat, Consultant Cardiothoracic Surgeon “I felt that all hope was lost. The After suffering from sudden rapid weight loss, Arrty went for a medical turnaround came with the Life check-up which revealed that she had cardiomegaly, or abnormal enlargement of Renewed programme. From almost the heart. With help from Life Renewed, she successfully underwent urgent video becoming a paraplegic, I am thankful assisted transthoracic surgery. Since then, Arrty has regained her normal weight to be recovering well,” said Turnina. and is back to looking after her family and caring for her child.

25 Our Work

You can be Emergency-Ready Saving lives is the name of the game as Parkway Pantai’s India Operations Division kicked off a new campaign to promote emergency response training.

Students from different schools and colleges standing around a 7,644 square feet map of India to pledge their support for the ‘I Am Emergency-Ready’ campaign in Chennai as part of the launch by Gleneagles Global Health City.

mergency situations can occur anywhere, anytime and to E anyone. Lives are at risk when bystanders do not know how to handle an emergency situation.

Gleneagles Hospitals India announced the launch of its ‘I Am Emergency-Ready’ campaign on 17 August 2018. Through the initiative, people from all walks of life have the opportunity to undergo Bystander Life Support (BLS)

training, which will equip Over 4,000 members of the police force in Mumbai supported them with the skills to offer the Bystander Life Support training.

26 OCT-DEC 2018 The launch ceremony of the campaign at Continental Hospitals in Hyderabad saw overwhelming support from celebrities and the local community.

immediate care to anyone facing a Flagging off the campaign medical emergency and keep the Participants from all walks of life had in Bengaluru! the opportunity to learn first-response patient stable until professional emergency support. help arrives.

This initiative is rolled out across NO GOOD DEED GOES four cities - Mumbai, Chennai, UNRECOGNISED Bengaluru and Hyderabad - at Parkway Pantai Launched in conjunction with the ‘I is proud to equip Gleneagles facilities comprising Am Emergency-Ready’ campaign, the nine Gleneagles Global Hospitals citizens to provide ‘Good Samaritan Awards’ celebrates and Continental Hospitals. first-response the unsung heroes who came to the rescue during an emergency. emergency help, Special launch events were building awareness held at the different facilities In the hope of identifying individuals regarding the to usher in the campaign, with whose presence of mind and life- importance of activities and celebrations aimed saving actions made a true difference, emergency at engaging the local communities nominations for the award started in August 2018 and will close in assistance and to they serve. November 2018. help establish India By end October 2018, more than as an emergency- Results will be announced at the end ready nation. 3,000 volunteers have undergone of the campaign. Three outstanding - Dr Ajay Bakshi, the training. A certificate and individuals will be honoured at an Chief Executive Officer of an emergency toolkit were upcoming ceremony. Each will take India Operations Division, presented to each participant home a prize of Rs 20,000 as a reward Parkway Pantai who is now qualified to respond for their valour. to emergencies.

27 Maybe It’s Not Just A… Gleneagles Kuala Lumpur’s emergency preparedness campaign tells people not to ignore simple symptoms.

Life-saving tips were imparted at outreach The hospital also took the sessions as part opportunity to distribute of the campaign. booklets on Basic First Aid to the community during the seven- month campaign, which started in May 2018.

aybe it’s not just Consultant Cardiologist Dr a headache, or a Chong Wei Peng spoke on fever, or a rash… sudden cardiac arrest and the were the prompts causes of sudden deaths. He M stressed on the importance of Gleneagles Kuala Lumpur used in its latest campaign on emergency eliminating the four major risk preparedness. factors – smoking, hypertension, diabetes and high cholesterol. A well-informed community not Consultant Neurologist Dr Ooi only supports healthy living, but Phaik Yee spoke about stroke and helps to save lives in times of how its impact can be lessened need. The main objectives were significantly with immediate to engage different demographics response to its symptoms. from children to adults so as to inculcate basic knowledge of what To educate children on to do during a medical emergency, emergency preparedness and particularly in life-threatening equip them with the necessary situations during which a third skills, a Family First Aid event party is experiencing stroke, was held on 29 September 2018. choking or heart attack in front of The little ones, together with them. their parents, learned about CPR, basic first aid and fire safety The hospital held an offsite facilitated by the hospital’s Emergency Preparedness Resident Medical Officer and Education Workshop at Desa Putra Family Medicine Physician Dr Condominium in Wangsa Maju on Marieanne Sundram with a team 22 September 2018. of nurse educators.

28 OCT-DEC 2018 Love Your Neighbours Gleneagles Global Health City in Chennai, India, does its neighbourly duty with the launch of a new privilege programme.

t has often been said that there are benefits to living near a hospital. In the case of people I living within a 15km radius of Gleneagles Global Health City, those advantages were given a further boost with the introduction of the Neighbourhood Privileges Programme.

Launched on 22 September 2018, the new initiative focuses on placing the needs of the local community first and delivering an elevated needs. Membership validity is till level of care to neighbourhood Madhur Varma, Chief Operating 31 December 2019. To register, residents, especially senior citizens. Officer, India Operations Division, please contact +91 98 4027 5433. Parkway Pantai launched the new Neighbourhood Privileges Programme. “As the flagship healthcare unit of Gleneagles Global Hospitals, Gleneagles Global Health City has Benefits and privileges include: geared up to contribute to our • 50% off registration neighbourhood community by • 50% off consultations providing all the treatments under • 50% off ER consultations one roof, with medical expertise • 50% off Pap smear • 50% off TMT (if advised by the consultant) in all the core specialties,” shared • 30% off investigations (excludes profiles and OS investigations) Madhur Varma, Chief Operating • 30% off health checks (Integra) Officer, India Operations Division, • 10% off room rents investigation for self-pay (non-insurance) for all IP services Parkway Pantai. • Mammography with Oncologist Consultation: INR 1800 • ECG and ECHO with Cardiologist Consultation: INR 1500 Two tiers of membership are • Free ambulance pick-up for all emergencies within 15km radius available under the new programme: Additional special privileges for senior citizens include: Healthy Neighbourhood Privileges • 1st consultation free, with 50% off subsequent consultations and Senior Citizen Privileges. (only for Senior Citizens) They provide members with • 50% off TMT (if advised by the consultant) discounts and incentives that meet their immediate healthcare

29 Our Work

Dance Away, HFMD! Parkway Pantai’s Malaysia Operations Division educates the young ones on how best to maintain hand hygiene and keep Hand, Foot and Mouth Disease (HFMD) at bay.

ow does one engage really young children and encourage them H to commit to memory good personal hand hygiene practices at the same time? Pantai Hospital Sungai Petani has got it all worked out – by exercising, of course!

The hospital organised the Hand Hygiene Dance Competition on 11 August 2018 at Central Square. The key steps to keeping hands Petani competed. The children Soap and soak to shake off clean were incorporated into a were such great performers that the germs. fun dance routine that is simple the adult audience were captivated and easy to remember. Twelve and converted into experts at teams comprising 135 children cleansing hands themselves at from kindergartens within Sungai the end of the competition!

30 OCT-DEC 2018 As part of its Corporate Social Responsibility efforts, Pantai Hospital Sungai Petani also conducted awareness sessions on HFMD in schools throughout July and August. Staff Nurses and the Marketing team demonstrated the importance of cleanliness and proper practices of hand washing to more than 4,000 children in 10 primary schools at the Kuala Muda Yan district.

Hurray to clean hands!

THEY DID IT TOO! Pantai Hospital Cheras held a health talk at SJK(C) Lai Meng as part of its efforts to create awareness on healthcare in the community. More than 800 students and teachers were present at the talk. Dr Kelvin Chee, Consultant Paediatrician at Pantai Hospital Cheras, spoke about HFMD and Influenza. The Infection Control team showed videos on hand hygiene and demonstrated the proper steps of hand washing. Hand sanitisers were also distributed.

Gleneagles Penang also reached out to various schools in the district to raise awareness on HFMD. It conducted awareness programmes at four primary schools to educate children on proper hand washing techniques. Led by the hospital’s Infection Control team, about 500 students at each school were taught the proper steps to washing their hands. In addition, complimentary hand sanitisers were distributed to the students.

31 Our Work

Heart Work Matters of the heart come first as Pantai and Gleneagles hospitals in Malaysia hold activities and campaigns to celebrate World Heart Day.

Setting a national record Pantai Hospital Ipoh pumped up the adrenaline for World Heart Day with a special community cardio campaign Spin Your Heart 2018 themed: Move Your Heart • Fuel Your Heart • Fire Up Your Heart at Aeon Ipoh Klebang on 2 September 2018.

Over 200 enthusiasts turned up to pledge their commitment to heart health through two challenges. The first was to make it into the Malaysia Book of Records for Most Number of Senior Citizens Cycling On Exercise Bicycle In An Event. So 108 senior citizens

aged 55 years and above cycled (Top) Chong Siet Fong (first from right), Chief Executive Officer of Pantai non-stop for an hour, with Hospital Ipoh, with A. Sivanesan (second from right), Chairman of State Health, 81-year-old Damsuri Mohamed, Consumer Affairs, National Integration and Human Resources Committee with the Malaysia Book of Records certificate. being the oldest among them. (Bottom) View from the top.

32 OCT-DEC 2018 (Top and right) Spin Your Heart 2018 festivities in full swing.

Next was the Spinning Challenge during which 100 energetic cyclists below 55 years old spun in sync with dance movements.

The event was opened by A. Sivanesan, Chairman, State Health, Consumer Affairs, National Integration and Human Resources Committee. He commended the hospital for setting a good example Cardiovascular disease is the for other hospitals to emulate by organising events that promote top killer in Malaysia. To reduce a healthy lifestyle. the risk of heart attack, we should follow a healthy diet and Pantai Hospital Ipoh also provided be active. free health screenings to those - Chong Siet Fong, Chief Executive Officer, in attendance. Pantai Hospital Ipoh

33 Our Work

Heart Care with CPR Did you know that if CPR (cardiopulmonary resuscitation) is performed effectively in the first few minutes of cardiac arrest, it can double the victim’s chances of survival? Cardiovascular disease may be the leading killer in Malaysia with many deaths occurring suddenly and without symptoms. However, timely intervention through CPR can save lives.

Gleneagles Kota Kinabalu held a one-day free CPR Training on 23 September 2018, attracting over 200 participants. The activity was carried out in partnership with the Malaysian Red Crescent Society, Lions Ambulance Service Society, Queen Elizabeth Hospital and Junior Chamber International Tanjung Aru.

Hands on participation at Gleneagles Kota Kinabalu’s CPR event.

My Heart, Your Heart Pantai Hospital Penang organised a My Heart, Your Heart event on 23 September 2018 for Penangites to practise healthy living for a healthy heart. Through a series of talks and game booths, the public learnt about the major misconceptions of heart diseases together with the ‘do’s and don’ts’ for staying fit and keeping a healthy heart.

34 OCT-DEC 2018 Over 1,000 Hearts Repaired! Gleneagles Kuala Lumpur took World Heart Day as an opportunity to express its gratitude for the generous public outpour of support for the hospital’s A-Heart- For-A-Heart charity programme. The programme has helped more than 1,000 children born with heart defects to low income families since its establishment in 1996, by providing the medical intervention they need to begin a new lease of life.

At merely a month old, Aw Xin Yun had to undergo corrective surgery in stages for a congenital heart complication. Now, four Dr Lee Weng Seng with 13-year-old Aw Xin Yun, whom he has helped greatly in her surgeries later, she’s a bubbly journey towards a better life. 13-year-old who gets a chance at living her best life, thanks to This World Heart Day, Gleneagles To find out how you can also help hospital cardiologist Dr Lee Weng Kuala Lumpur celebrated the children born with congenital heart Seng and so many others who individuals who have dedicated defects, reach out to the hospital’s have believed in this A-Heart- so much of themselves for Community Service Department for-A-Heart cause. stronger heart beats in children. at +603 4141 3072.

The Heart Pledge We can only look after others when we have adequate self- care. This World Heart Day 2018, Pantai Hospital Kuala Lumpur staff pledged commitment to take care of their own heart health. They put themselves first, and were not used to it because it was usually always patients first!

35 Our People

At the Top of her Game As the only private healthcare recipient of this year’s Tan Chin Tuan Nursing Award, Senior Enrolled Nurse Harbans Kaur from Mount Elizabeth Hospital in Singapore inspires us with her dedication to a noble calling.

36 OCT-DEC 2018 (From left) Josephine Ong, Director of Nursing, Mount Elizabeth Hospital; Margaret Say Poh Kin, Nurse Manager, Mount Elizabeth Hospital; Harbans Kaur, Senior Enrolled Nurse, Mount Elizabeth Hospital; Elaine Ng, Group Director of Nursing, Parkway Pantai.

he lives her life by the from doctors for her excellent simple motto: to make a clinical skill and astute patient difference in the lives of advocacy and management, to others. Senior Enrolled We often the younger nurses who identify S underestimate the Nurse Harbans Kaur is guided her as a mentor that always by selflessness and empathy, power of a touch, a makes time to teach and guide the foundations of a personal smile, a kind word, them, Harbans is known to all belief system that transpires in a listening ear. An for her professionalism, humility everything she does. honest compliment and kindness. or the smallest act A nurse since 1984, with the As someone who is mindful past 18 years at the endoscopy of caring, all have about the future of nursing, department at Mount Elizabeth the potential to Harbans hopes to instil in the Hospital, Harbans’ career has turn a life around. younger generation of nurses been defined by more than the values that have served her professional excellence. It has well throughout her long tenure. been exemplified by the heart and nursing professionals, healthcare soul she puts into her work and academics and community “I help the juniors understand the genuine care and affection leaders. how important and meaningful she has for everyone around her. their role is towards helping Harbans’ professional journey our patients, many of whom Therefore, it was only fitting that has included stretches in the are full of pain and anxiety. To Harbans was selected as one of Paediatric Ward and the hospital’s do this, we must be committed the 10 recipients of this year’s Eye Centre, where she has to continually upgrade our prestigious Tan Chin Tuan Award acquired the experience and skills knowledge and skills to improve for Enrolled Nurses. One of the that make her a true asset. our capabilities and enhance highest professional accolades in the level of care delivered to Singapore, handpicked nominees Her optimism and positivity are patients. Learning is a lifelong go through a rigorous shortlisting also apparent to the doctors and activity that will serve nurses process before the winners are colleagues that she works with. well in the ever-evolving field of selected by a panel comprising From the praise she receives healthcare”, Harbans affirmed.

37 Our People

Completely at Ease with Challenge “At the follow-up consultation, I could see he still couldn’t breath and Complexity well and unfortunately needed revisionist surgery”, recalled Dr Dennis Chua, Otorhinolaryngologist (ENT) and Dr Chua. “Revision surgery Facial Plastics Surgeon of Mount Elizabeth Hospital is always a few times more in Singapore, does not shy away from a challenge. challenging, simply because the scar tissue is unpredictable as well as the healing phases – you have very little margin for error”. torhinolaryngology is days in medical school. Even

a medical speciality today, he treats his patients like Routinely looking to test that is as complex friends and sees the time that himself, Dr Chua was able as it sounds. they spend together as a chance O to overcome the challenge and Dealing with ears, noses and to become better acquainted. successfully rectify his patient’s throats is hardly straight forward predicament - allowing him business, which is precisely why For someone who has always to properly heal and avoid future Dr Dennis Chua was drawn to wanted to work with his hands, complications. the field in the first place. After becoming a surgeon proved the

all, specialising in an area known best way for Dr Chua to play To most that might equate to a for its intricacies and demands a direct role in ensuring the bridge too far. But to a man like would undoubtedly appeal best possible outcome for his Dr Chua, it is simply all in a day’s to someone who enjoys patients. From routine operations work. testing his limits. to complicated surgeries, Dr Chua undertakes each procedure As Dr Chua himself would admit, with specificity and consideration. SUCCESS IS A “In life I want to constantly And while no two instances are TEAM EFFORT identical, Dr Chua’s objective improve and challenge myself. When it comes to treating My goal is to make sure that remains the same – to improve patients like friends, my the 2018 version of myself is an his patient’s quality of life. staff does a fantastic job as upgraded version compared to well. They are the ones that 2017”. The quest for personal One particularly memorable interact with the patients the most, keeping in touch growth and progress is only part case involved a patient with many of them through of the equation. For Dr Chua, the who had met with a car WhatsApp and social media. passion to excel at his chosen accident while holidaying Together we have forged profession is matched only by a overseas. Undergoing emergency real relationships and truly desire to help his patients. surgery before traveling gained their trust, so much so that we are sometimes home did not fully repair the even consulted on non-ENT damage to his face and nose, so Interacting with patients is an related matters! aspect of the job that Dr Chua he consulted Dr Chua when he has enjoyed since his earliest returned to the region.

38 OCT-DEC 2018 The value of paying it forward Not everyone is lucky enough to have a mentor in life. For Dr Chua, he has two. The first, is his father who encouraged him to pursue medicine and taught him the value of giving back. The other is a professional mentor and fellow surgeon who showed him how to excel at his work, but never asked for anything in return except to Pay it Forward – a mantra that Dr Chua carries with him and practices through his work.

39 Our People

What is your philosophy in life? I choose to live by choice, not by chance. To make changes, not excuses. To be motivated, not manipulated. To be useful, not to be used. To excel, not compete. I choose self-esteem, not self- pity. I choose to listen to my inner voice, not the opinions of others. I choose to live my life once and to the fullest.

40 OCT-DEC 2018 Form, Fit

patient was able to travel with and Function her family. He used to receive postcards from her wherever she For Dr Chua Hwa Sen, Consultant Orthopaedic Surgeon went, the last being a letter from of Pantai Hospital Penang, his fascination with the her sickbed thanking him for the human anatomy led him towards his purpose of best few years of her life. ensuring it functions flawlessly. Dr Chua stresses the importance of prioritising a patient’s well- being and welfare. According to here is beauty Dr Chua also focuses on Pelvic him, one should be a doctor first, in perfection. For Trauma and Minimally Invasive then a surgeon. The combination Dr Chua Hwa Sen, this Fracture Management. He of a highly scientific and perfection is evident gravitated towards these intelligent approach tempered by T empathy will enable the surgeon in the seamless way the body specialties since they focus moves – from the shoulders to on returning patients to their to treat the patient as a whole. the hip, from the knees to the original state of functionality. foot. It comes as no surprise “Patients need to know that help then that Dr Chua chose to “I love the feeling of seeing my is available in various ways,” specialise in orthopaedics to patients going back to the life reminds Dr Chua. “All they have to correct abnormalities in the they had pre-injury or pre- do is to come forward and we as musculoskeletal system. disease,” Dr Chua declared. doctors will try our best to help.” “There is instant gratification A jovial person by nature, when seeing post-operative Dr Chua, Consultant Orthopaedic X-rays showing good fixations Surgeon at Pantai Hospital or good implant placements.” MORE ABOUT THE DOCTOR Penang, believes in living life to the fullest. In fact, he adheres to He fondly recalls an 87-year- Dr Chua Hwa Sen is competent this so firmly that he practices it old patient with severe bilateral in various fields of Orthopaedics. with his patients. knee osteoarthritis. Due to Aside from Adult Hip and Knee Reconstruction and Arthroplasty, her advanced age, she was he is also skilled in Computer With a sub-specialty in Adult Hip reliant on a home ambulator. Assisted Orthopaedic Surgery, and Knee Reconstruction and Although Dr Chua was aware Minimal Invasive Orthopaedic Arthroplasty, Dr Chua sees many of the course complications, he Surgery and Traumatology, patients suffering from arthritic was eager for her to be more Pelvis and Acetabulum Trauma and Reconstruction, as well as joint pain or ligamental injuries. mobile. This led him to propose Shoulder and Knee Arthroscopic Often, the condition is functional. a bilateral sequential total knee Surgery. He has received the Dr Chua’s aim then is to improve replacement for her. Excellence Service Awards from their function such as walking so the Malaysian Ministry of Health. they can resume their previous After a successful procedure and lifestyle. a period of rehabilitation, the

41 Our People

A New Journey

contributions to Chinese society. With a Heart Reflecting on the demands and sacrifices of his chosen profession, Dr Tse references a quote from Spiderman that has always to Serve brought him inspiration, “With great power comes great Dr Tse Tak Sun, Cardiologist and Director of the responsibility”. Cardiovascular Laboratory Centre at Gleneagles Hong Kong Hospital, has always wanted to make a difference. So it That mindset has shaped Dr Tse’s came as no surprise when he decided to blaze a new path personal philosophy, motivating him to remain humble and to on his professional journey. always set a good example for fellow colleagues and patients alike. s a well-established reassurance enough. Especially cardiologist with knowing that the needs of each After a year of hard work, Dr Tse extensive experience patient would always be met feels that he has developed a in both private and with the support of the 24- A great team. Working tirelessly to public hospitals, Dr Tse Tak hour emergency department, gain patients’ trust, together they Sun could have landed a post advanced operating theatres and have all contributed to Gleneagles anywhere in Hong Kong. In 2017, a well-equipped Cardiovascular Hong Kong Hospital’s steady he had the opportunity to be Laboratory Centre. growth. Ultimately for Dr Tse, part of the pioneering team at success in healthcare requires a the new Gleneagles Hong Kong Pointing to the hospital’s patient- team effort, where everyone has an Hospital and has not looked centric services, particularly important part to play. back. in price transparency which is uncommon for private hospitals “It was a choice between setting in Hong Kong, Dr Tse sees DOCTOR’S NOTE up my own clinic and joining Gleneagles Hong Kong Hospital Work-life balance is the new hospital” Dr Tse revealed. as the third milestone of his essential to good health and “After knowing the support that professional journey. A place overall wellbeing. That is patients and I would have at where he can continue his pursuit why I love spending time Gleneagles Hong Kong Hospital, of healthcare excellence and at the gym and try to work it became pretty clear that this continuous improvement – the out every day before work. I also love playing the guitar was the place to be”. final destination of a storied and jamming with my band career. ‘Hurdles’. We all enjoyed There might have been some performing at Gleneagles uncertainty about joining a Recently conferred the World Hong Kong Hospital’s new presence in the Hong Outstanding Chinese Award Annual Dinner and it was Kong healthcare scene, but the 2018 for his achievements in the a thrill bringing positive energy to the audience. hospital’s comprehensive, one- medical profession, Dr Tse was stop cardiology service was recognised for his distinguished

42 OCT-DEC 2018 Why did you specialise in cardiology? I was in high school when I realised that I wanted to become a doctor. After seeing my parents suffer from heart diseases I made up my mind to be a cardiologist. I wanted to become someone who would be able to save peoples’ lives and make a true difference in critical moments.

43 Our Lifestyle

Warning! Do Not Skip Meals MOSAIC highlights the dangers of poor eating habits.

n life there are no short cuts, especially when it comes to eating right. I Sure, there are always justifications or temptations to fast. But many dietitians, including Apple Chan at Gleneagles Hospital in Singapore, warn against skipping meals.

To understand why missing meals is no cheat code to save time or a quick-fix to weight loss, read on to find out what actually happens to your mind and body.

44 OCT-DEC 2018 Running On Empty Hell On Your Body More Bingeing Skipping a meal causes your energy levels Serious physical problems can arise from And Overeating to plummet leading you to feel slow and skipping meals. Skipping meals is a big culprit when lethargic. Without proper nutrition your it comes to putting on pounds. Going blood-sugar levels nosedive, sending Prolonged periods without food can lead prolonged periods without a proper meal, your system into emergency mode. to acid reflux, gastritis and stomach acid. tempts us into snacking, or we binge and Excessive amounts of digestive juices overeat at our next meal. If the body detects that it is constantly might erode your intestinal lining and receiving less than the required amount cause ulcers. For those of us trying to lose weight, that of food intake, it compensates by reducing can have the opposite effect on the body. energy expenditure. And it is more than just your stomach The big danger comes from a lowered to consider, there are also other side metabolism, which becomes compounded So, keep this in mind the next time you effects that can wreak havoc on the when the body tries to overcompensate. decide to skip a meal, because chances body including anemia, bone-density We end up consuming more than needed, are you will pay for it in other ways. loss, thyroid impairment, and decreased and we do not burn off the calories as immunity. efficiently.

No More Mr Nice Guy Brain Drain Health Risks Feeling groggy, grumpy and anxious is According to the folks at Columbia Poor eating habits and chronic meal probably the worst way one can go about University, going for hours without eating skipping are part of a vicious cycle. Over their day. If that sounds familiar, then you deprives the brain of glucose which is an extended time, it can bring serious know that the term hangry might very needed for normal functioning. consequences into the picture. well apply to you. It is safe to say when the brain and central The New York Times points to a study As reported by Piedmont Healthcare, nervous system do not have sufficient from the medical journal ‘Metabolism’, skipping meals can trigger stress amounts of their main energy supply, your “Skipping meals resulted in potentially reactions in the body (read: emergency mental capacity diminishes. This leads to risky metabolic changes. The meal mode) which leads to the production of problems concentrating and loss of focus, skippers had elevated fasting glucose the hormone, cortisol. Elevated cortisol affecting memory and even mood – all of levels and a delayed insulin response — levels can have numerous negative effects which are far from ideal if you want to be conditions that, if they persisted long including fatigue, high blood pressure and performing at your best. term, could lead to diabetes.” weight gain.

45 Our Lifestyle

An Easy Guide to Freeing Your Mind

MOSAIC shares some pointers for clearing your headspace, with helpful tips and insights from Psychology Today and Forbes, to find your happiest and most productive self.

or many of us, it is easy to positive action. The first step is get caught up in the grind to identify between what we can and routine of daily life. solve and what is out of our control. F As the year progresses, the mind becomes cluttered Next, we need to be proactive and with mental debris, and we need do what we can. Stop fixating on to extricate ourselves from the things you cannot change, instead downward cycle. take small steps towards improving the situation. Stay strong and There are constructive ways to remember that each small step in build mental resilience and deal the right direction will eventually with things while maintaining lead us to a positive outcome. proper perspective. Here are some useful shortcuts to hitting refresh. The next time you encounter a problem that feels insurmountable, Banishing negativity is always a make the decision to challenge good place to start. We often waste yourself. When we have the time and mental energy being courage to challenge ourselves, stuck in negative thought patterns. focus shifts away from worrying Sadness and disappointment are and fretting, and we start to take in our minds. That is not to say healthy natural reactions, but self- action. Repeatedly doing this not you should act impulsively without pity is a trap we all need to avoid. only strengthens our capacity to thinking things through. What deal with stress and pressure, but we need to do is deliberate and Self-pity can consume us, also builds mental fortitude. decide. When we take a step back distracting us from seeing and look at the bigger picture, it solutions. Instead of focusing Sometimes, it is difficult to do this helps us be decisive about the best on the negative, we need to take because of the many distractions way forward.

46 OCT-DEC 2018 ACTION PLAN FOR CLARITY

The next time you find yourself stuck in situations where counterproductive thoughts hold you back, do not get bogged down. Many times, we simply need to make a conscious effort to shift our energy away from mindless anxiety to purpose-driven action.

1 2 TAKE A UNPLUG AND DEEP BREATH UNWIND

It is easy, it is free and it is Learning to take a break when healthy. But more importantly, things become overwhelming breathing helps us relax and is one of the best ways for the calms us down. Scientifically brain to hit the reset button. speaking, deep breathing Anything from playing sports increases energy levels and sweating it out, to spending and detoxifies the body, it time with friends and loved improves blood flow and ones, or even going on a short posture, and even stimulates vacation. Taking a bit of time to the lymphatic system. do something that makes you happy recharges the brain and 5 fills you with positive energy. FOCUS ON THE TASK AT HAND

It is easy to feel like giving up when there are too many 3 4 obstacles in front of us. By choosing to focus on the task at hand, we filter out the SET GOALS AND ACCEPT AND noise and negativity, building PRIORITIES RELINQUISH confidence and upping productivity. To do this, take When problems tend to pile Letting go and accepting a more meditative approach. up or we feel there is just too mistakes frees us from Eliminate distractions and do much to get done, that is when getting caught up in the past. not procrastinate. Take things the world feels as if it is about Always keep in mind, mistakes one step at a time, completing to implode. Listing the tasks happen, but learning from one task before moving on at hand and differentiating them is the most important the next. Remember, multi- between what is essential helps thing to take away. tasking is not the answer. to prioritise responsibilities Every small step forward and ultimately fulfil larger brings us closer to our desired goals and objectives. result.

47 Listing

OUR HEALTHCARE NETWORK IN THE REGION

Hospitals

BRUNEI CHENNAI MALAYSIA PANTAI HOSPITAL SINGAPORE GLENEAGLES GLOBAL CHERAS HEALTH CITY, MSQH accredited GLENEAGLES JPMC PERUMBAKKAM GLENEAGLES GLENEAGLES HOSPITAL NABH accredited KOTA KINABALU PANTAI HOSPITAL JCI accredited MSQH accredited IPOH HONG KONG HYDERABAD MSQH accredited MOUNT ELIZABETH CONTINENTAL HOSPITALS GLENEAGLES HOSPITAL (ORCHARD) JCI, NABH accredited KUALA LUMPUR PANTAI HOSPITAL JCI accredited KLANG GLENEAGLES HONG KONG JCI, MSQH accredited AWARE GLENEAGLES MSQH accredited MOUNT ELIZABETH GLOBAL HOSPITALS, GLENEAGLES MEDINI NOVENA HOSPITAL L.B.NAGAR MSQH accredited PANTAI HOSPITAL JCI accredited INDIA NABH accredited KUALA LUMPUR GLENEAGLES PENANG JCI, MSQH accredited PARKWAY EAST HOSPITAL GLENEAGLES GLOBAL JCI, MSQH accredited JCI accredited BENGALURU HOSPITALS, LAKDI-KA-PUL PANTAI HOSPITAL BGS GLENEAGLES GLOBAL PANTAI HOSPITAL MANJUNG HOSPITALS, KENGERI KOLKATA AMPANG MSQH accredited UAE NABH accredited APOLLO GLENEAGLES MSQH accredited HOSPITAL PANTAI HOSPITAL GLENEAGLES GLOBAL JCI, NABH accredited PANTAI HOSPITAL PENANG HOSPITALS, AYER KEROH MSQH accredited DANAT AL EMARAT RICHMOND ROAD MUMBAI MSQH accredited HOSPITAL FOR WOMEN GLENEAGLES GLOBAL PANTAI HOSPITAL AND CHILDREN HOSPITALS, PAREL PANTAI HOSPITAL SUNGAI PETANI BATU PAHAT MSQH accredited MSQH accredited AMANJAYA SPECIALIST CENTRE

Medical Clinics

CHINA SHANGHAI CENTRE INDIA SINGAPORE MARITIME MEDICAL MEDICAL AND DENTAL SERVICES CENTERS NIPPON MEDICAL CARE BEIJING CHENNAI PARKWAY SHENTON SHANGHAI JIN MAO JINGSHUN MEDICAL GLENEAGLES GLOBAL CLINICS TOWER MEDICAL CENTER CENTER CLINIC, ADYAR SUZHOU PARKWAY EXECUTIVE CHENGDU SIP MEDICAL AND HEALTH SCREENING SHENTON HEALTH DENTAL CENTER MALAYSIA CLINIC A&E / 24-HOUR WALK IN CLINICS SHANGHAI (All 4 hospitals) GLENEAGLES MEDICAL HONG KONG KUALA LUMPUR AND SURGICAL CENTER TWIN TOWERS MEDICAL CENTRE ANG MO KIO FAMILY MEDICAL CLINIC JIN QIAO MEDICAL PARKWAYHEALTH AND DENTAL CENTER CENTRAL HONG KONG MEDICAL CENTER XINTIANDI SPECIALTY AND INPATIENT CENTER

Ancillary Medical Services

HONG KONG INDIA MALAYSIA SINGAPORE PARKWAY COLLEGE

iXCHANGE ANGSANA MOLECULAR APOLLO GLENEAGLES PANTAI INTERGRATED PARKWAYHEALTH ANGSANA MOLECULAR AND DIAGNOSTICS PET-CT CENTRE REHAB LABORATORY AND DIAGNOSTICS PANTAI PREMIER PARKWAYHEALTH PATHOLOGY RADIOLOGY

Information is correct as of October 2018