Capgemini sd&m Logistics Projects Order Management

Deutsche Post AG Electronic Order Management

Whether it's letters, catalogs, shots, or bulk mail — transports over 25 billion let- ters for its business customers each year. To optimi- ze its internal and external processes, Deutsche Post has developed an electronic order management sys- tem (OM) in cooperation with Capgemini sd&m. The OM system is the central information platform: It links Deutsche Post's customers and their service providers, as well as its internal management, mar- keting, billing, transport, and customer service de - partments. The OM system facilitates a smooth pro- cess chain from order planning to delivery and che- cking through to billing, whilst at the same time making an important contribution to customer sa - tisfaction as a professional and technical innova- tion.

Project description Client Deutsche Post AG Project Order management (OM) Period 2003 to 2008 Project type Development Total outlay Large-scale project with up to 80 employees (Capgemini sd&m)

Technology Database system Oracle Programming languages Java, HTML Tools Quasar Development environment WinXP, IntelliJ Platform Solaris, BEA WebLogic Capgemini sd&m Logistics Projects Order Management

Highlights Universal technology to support complex proces- This large-scale project was executed in a highly ses: complex specialist technical environment: I The OM system is used to process business trans- I The OM system is characterized by high perfor- actions for all core products and franking types. mance, 24/7 availability, and scalability. I Tens of thousands of orders are processed each day I With its service-oriented architecture, the OM sys- by 1,200 internal and 10,000 external users. tem fits seamlessly into Deutsche Post's application I The universal B2B data interface, the OM.exchange, landscape. provides a simple, paperless link between customer I More than 20 neighboring systems are connected IT systems and the OM system. to the OM system via differing interface technolo- I The OM.portal provides customers and system part- gies. ners with flexible control and processing functions I Capgemini sd&m's own architecture framework, for online orders. Quasar, provides the foundations for a reliable appli- I The order tracking and tracking & tracing functions cation design for the large-scale OM project. automatically inform all parties involved regarding I Efficient project and configuration management current order status. enable implementation of parallel releases from specification through to maintenance.

Deutsche Post AG

Deutsche Post's customers and their service providers Management

Marketing/ Sales

Sender Lettershop Billing Manufacturer OM Agency

Testing/ Production/ Transport

Customer service

Capgemini sd&m is the Technology Services unit of the Capgemini Group Capgemini sd&m has branches in Munich, Stuttgart, Walldorf, Frankfurt, in and Switzerland and offers its customers end-to-end process /, Düsseldorf, Berlin, Hanover, Hamburg, and Zurich. and software solutions that have a crucial impact on their competitive - ness. Their services range from process consulting, IT consulting and IT archi- Capgemini, one of the world's foremost providers of consulting, techno- tectures right up to implementation and cover both custom software solu- logy and outsourcing services, enables its clients to transform and perform tions and standard applications. Customers from all sectors, and in parti- through technologies. Capgemini employes over 86.000 people in 36 cular from the automotive and financial services industries, put their faith countries and reported global revenues of EUR 8.7 billion in 2007. in Capgemini sd&m. Such customers include BMW, Daimler, HypoVer- einsbank, , AOK, the Federal Office of Administration, Deutsche Post, and E.ON. www.de.capgemini-sdm.com I [email protected] © Capgemini sd&m AG, October 2008 © Capgemini sd&m AG,