HaxbyHealth A healthcare magazine for the people of www.haxbygroup.co.uk

ISSUE 17 SUMMER 2018

Page 2 Fundraising NHS70 success

Page 5 General Practice Nursing awards

Page 4 New telephone service gets thumbs up On 5 July our Haxby Group York teams were marking 70 years of the NHS with a few celebrations. Here’s a few pictures from our day.

Page 5 Warfarin monitoring at your surgery

HAXBY GROUP YORK 01904 724600 www.haxbygroup.co.uk

York

@haxbygroup

Working together to provide a caring, quality service Did youyou know?know? Fundraising success On average 200 people each month did not show Haxby Group staff raised a grand total of up for their appointment £118.00 for the Wet Wheels Foundation, their with a GP at oursurgeries. chosen charity, which will go towards funding 6 fishing poles, a life jacket or a trip. We also Don’t forget to cancel your raised £12 for Children in Need this year. appointment if you don’t Well done and thank you. need it anymore or can’t make it to the surgery. Your appointment can then be allocated to someone else. Haxby Group goes Whoop

You can cancel your WHOOP for charity appointment:

l Online using Systmonline (register at your surgery)

l By telephoning our central call centre on 01904 724600

l By e mailing us on [email protected]

Online consultation coming soon Later this year we will be introducing online consultation Haxby Group is supporting a main hospitals in Scarborough and for our York patients. The new fantastic fundraising initiative York. The charity also provided online service will mean you can to help people affected by free dermascopes to practices in consult online for a non urgent cancer in our area. York CCG so it’s great to see local medical issue, send a message whoopWHOOP! 2018 is the practices like Haxby, Pickering and relating to an administration brainchild of two local women, Stillington really getting behind our query or explore self help Dee Lynes and Shirley Brewer, who campaign and supporting us”. resources. Our Haxby Group Hull are raising money in memory of As well as the draw, Dee and patients have been successfully a close friend who died last year Shirley have also persuaded the using online consultation since from cancer. Talbot Hotel in Malton to host April 2017 and feedback from They have organised a huge an Afternoon Tea Party for 180 patients has been very positive. 25-Prize Draw in aid of York people on Sunday September Mel Bradshaw our Business Against Cancer. Prizes include 16th 2018 too. Adam and Support Manager, said: “This a three day trip to Prague at Amanda from BBC Radio York is a great way to get in touch Christmas, with Inntravel and a will be hosting the party and with the practice for all non- private master class at Malton local businesses are sponsoring urgent enquiries. We aim to Cookery School. ingredients and services. deal with your query within “This local charity makes a real Tickets for the Afternoon Tea 24 hours and you will be able difference to people affected by Party, priced £25, are on sale to access the service via our cancer” explained Dee “Their through the Talbot’s website, Haxby Group website.” mobile chemo unit travels to York, www.talbotmalton.co.uk. Raffle Look out for information Scarborough, Brid and and tickets, £5 each, and full details of leaflets and a go live date in our can treat up to 10 people a day all 25 prizes are available online surgeries and on our website. helping to take pressure off the from www.whoopwhoop.uk

2 HAXBY GROUP YORK 01904 724600 www.haxbygroup.co.uk New starters A big hello to all our new General Practice staff that have recently joined Haxby Group York:

Hillary Richardson - Nursing awards Receptionist Administrator Holly Wilkins – Foundation Practice Nurse Kathryn Hewson – Medical Secretary Louise Shum – Foundation Practice Nurse Heather Wallis – Receptionist Administrator James Wren – Primary Care Practitioner Nicola Brown – Primary Care Practitioner Charlotte – Receptionist Administrator Chloe Clark – Receptionist/ Administrator Claire Fuller – Finance Administrator Claire Hickey – Business Support Specialist Haxby Group nurses picked Abi Streeton – Business up two awards at this year’s Support Specialist General Practice Nursing awards. The event, organised by NHS , recognises the skills, expertise and dedication of practice nurses across the area. New rolesroles Deputy Director of Nursing for and the Humber, Wendy We are delighted to Barker, said: “By celebrating the announce the promotion achievements of these individuals of Nicky Stephenson who we can shine a light on just some has taken up the position of the fabulous people involved of Reception Team Leader in practice nursing in the NHS.” and Kelly Butterfield, who Well done to all our nurses who has been appointed as won the Practice Nurse Leadership Reception Team Leader, Award. And congratulations to Kelly will still manage the Sarah Butler who was won first dispensing for the practice prize in the Inspirational General Hannah Stevens has been Practice Nurse category. promoted to the position of Senior Receptionist which will include her role “By celebrating the achievements of these as Reception Trainer. individuals we can shine a light on just Congratulations to all on their new roles. some of the fabulous people involved in practice nursing in the NHS.”

3 HAXBY GROUP YORK 01904 724600 www.haxbygroup.co.uk New telephone service gets thumbs up from patients Our recently launched new with face to face enquiries, telephone service is proving prescription requests and popular with our patients. administrative related tasks.” The Haxby Group ‘Centre Patients should Point’ telephone service continue to ring the usual Social prescribing is improving the way we telephone number. deal with incoming calls to As this is a new service, we comes to York all our York surgeries. welcome patient views and Welcome to Lesley Robinson, Centre Point is staffed by feedback and will seek to our new Social Prescribing link dedicated reception staff, whose solve any issues or concerns worker who will be holding only role will be to take calls as soon as possible. sessions at our York surgeries. and direct patient enquiries. If you need wellbeing or Rachel Brown our Patient emotional support, or advice Relations and Assistant on benefits, debt, housing General Manager said: “This or long term conditions, is great news for all our Lesley may be able to help. patients. We have listened Or if you know someone to patient concerns and our who is struggling with their new telephone call service is wellbeing, put them in already showing great results touch with us. For more info, in the way we deal with visit: www.yorkcvs.co.uk/ incoming calls. It is freeing up waystowellbeing/yorkcvs front-line receptionists to deal

Use your Spreading best practice helping to free up our pharmacy GPs to see patients with complex health issues. Parents of young children At the conference we will be in the are speaking to other healthcare being encouraged to take professionals about our advantage of services offered work here in York and Hull, by pharmacies when they Haxby Group is proud to be helping other GPs to better require help with minor presenting at this year’s Best cope with future pressures. illnesses or ailments. Practice 2018 Conference in Also on the conference agenda Stay Well Pharmacy is a new Birmingham in October. will be how general practice campaign from NHS England This year Best Practice is is evolving in the new NHS which encourages people, focusing on how general practice landscape, the development especially parents and carers is evolving for the future and the of GP networks, the continued of children aged under five, key challenges which it faces. expansion of the NAPC’s to visit their local pharmacy Haxby Group has been asked Primary Care Home model first for clinical advice for to speak about its innovative and improving access and minor health concerns. future workforce initiatives. capacity in general practice. For more info http://www. We have been recognised for Practice managers, business valeofyorkccg.nhs.uk/ introducing new roles such as managers, managing partners latest-news/post/parents- our Primary Care Practitioners and GPs will find new ideas for of-young-children-urged- and Clinical Pharmacists, into boosting practice profitability to-use-pharmacies-first general practice. These new roles and resilience and working Or www.nhs.uk/staywell and our new access models, are more effectively at scale.

4 Working together to provide a caring, quality service York gets new wellbeing service

Warfarin monitoring at your surgery

Haxby Group patients, who are being prescribed warfarin, will now benefit from a new monitoring service, available at their A new service to give advice How does it work? local GP practice. and support to Haxby Group patients has been launched. Referrals can be made via your GP The new ‘finger-prick or other primary care professional. ‘warfarin monitoring The Ways to Wellbeing initiative An appointment will then be made service for patients at the is to help improve health and with a co-ordinator to explore what practice, known as INRStar, wellbeing of our York patients. your needs are, what is important is now available to all to you and the activities and services our patients. All patients Julie Lund General Manager said: in the local area that might help. on warfarin should have “Everyone is different so we offer We will agree a plan and try and received a letter, inviting advice, support and options to help problem solve any barriers to them to take up this suit each person. Whether it be accessing activities and services. service. It is important helping people with getting more that we monitor your active, their money worries or How can I find out more? anticoagulation therapy to helping them get back to work, we ensure that is stays at the will give them a helping hand.” Speak to your GP about Ways to right level for you. Wellbeing or give us a ring on 01904 Who can access the Ways 683821. You can also email us at If you have not signed up to Wellbeing service? [email protected] for this service, please call into the surgery before Ways to Wellbeing is available to To check out what we’ve been up August to register. Sign anyone over 18 who is registered to you can follow us on Twitter @ up forms are available at with Priory Medical Group, York W2WYork or visit our webpage: all our surgeries, and you Medical group or Haxby Group. https://www.yorkcvs.org. can register for the service uk/ways-to-wellbeing/ immediately if you bring your yellow book along to Gale Farm, Huntington Healthcare is just a text away and Haxby. Dr James Read, GP at Haxby A new mental health and wellbeing worker, who will respond Group York, said: “This is wellbeing text message service to via text message within 24 hours. great news for our York support young people in North The text service operates 9am- patients as they will be able Yorkshire has been launched. 5pm Monday to Thursday, and to come into their surgery BUZZ US is a confidential 9am-4.30pm on Friday. for this service, and get text message service for young For more info - http://www. their test, results and dose people aged 11-18 years valeofyorkccg.nhs.uk/latest-news/ immediately. And they can Users can text the service on 07520 post/young-personrs-mental- book their next test straight 631168 to receive confidential advice, health-and-wellbeing-text-message- away, up to 3 months later.” support and signposting from a service-launched-in-north-yorkshire

5 @haxbygroup Did youyou know?know? Find out how and why your patient data is being used Health and care organisations Four out of five people don’t are becoming ‘integrated’ understand how and why their to improve health and care. patient data is used to improve We are working hard here healthcare. Here are some short at Haxby Group to be at the animations which show how your forefront of this piece of health and care data is used. work, ensuring healthcare is https://youtu.be/fJ2hyXCOOyQ closer to local communities. To find out more, visit www. understandingpatientdata.org.uk

News from Twitter Get online @haxbygroup Need an appointment? Don’t Here you can also: @Matty Forts Sad to say forget you can save time by goodbye to my final day as a going online to book or cancel • Make an appointment trainee today and so grateful your appointments or order • Cancel and rearrange for all the help along the way, repeat prescriptions. Go to an appointment but super excited to start a new www.haxbygroup.co.uk/get- • Order repeat prescriptions chapter with @HaxbyGroup online/ for more information. • View your medical history @MikeRCGP What an inspiring week - talking to school children about #NHS70 @BBridgeHigh, watching medical students graduate @HullYorkMed, speaking to newly qualified GPs in Plymouth @TamarFaculty and having lunch with Essential retired College members @RcgpHumber - @rcgp Information @HaxbyGroup www.haxbygroup.co.uk #nhsinsafehands Haxby Health is produced For more information visit @ChrisStanley84 I have now by Haxby Group for the people www.haxbygroup.co.uk worked at every @HaxbyGroup of York. or call 01904 724600 site in York and Hull and can honestly say I have not met a Haxby Group York serves Follow us on Twitter more dedicated, caring and around 33,000 patients with @HaxbyGroup or have a look at professional team across the surgeries on six sites: our Facebook page under board #TeamGP #primarycare ‘Haxby Group’. #PCH l Haxby & Wigginton l Huntington @ValeofYorkCCG l If you’ve been caught out by l Stockton-on-the-Forest the #heatwave follow l Gale Farm Surgery, Acomb @HaxbyGroup GP Dr Chris l The Old Forge Surgery, Poppleton Stanley’s advice and apply Scan this after-sun lotion with aloe vera Haxby Group is wholly owned code to go to and stay hydrated to treat and operated by the partners of our website #sunburn at home. More info: Haxby Group Practice, a GP https://buff.ly/2vjnB7B practice based in York.

6 @haxbygroup