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Aviva Plc Corporate Social Responsibility Report 2005 – a Summary

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Aviva Plc Corporate Social Responsibility Report 2005 – a Summary Aviva plc Corporate social responsibility report 2005 – a summary The full report is available at www.aviva.com/csr05 CSR is part of Aviva’s DNA Group corporate social responsibility policy Aviva, as a member of the international community, recognises its corporate social responsibility commitments in its various roles, which include insurer, investor, employer and consumer. Contents We reflect these commitments in a family We recognise that our business activities 01 Chairman’s introduction of eight policies, which relate to: have direct and indirect impacts on the 02 Foreword by group chief executive societies in which we operate. We Standards of business conduct 04 CEO statements from the businesses endeavour to manage these in a We are committed to ensuring that our 05 Aviva and CSR responsible manner, believing that sound business is conducted in all respects 07 CSR governance and demonstrable performance in relation according to rigorous ethical, professional 09 CSR programme developments to corporate social responsibility policies and legal standards. and outcomes and practices is a fundamental part of 10 CSR issues Customers business success. 11 Promoting global responsibility We seek to provide our customers with a 12 External engagements We are committed to continuous service hallmarked by integrity, quality and 13 Views on Aviva’s performance improvement in our corporate social care. 14 CSR in practice responsibility programme and encourage 14 Standards of business conduct Human rights our business partners to strive for matching 16 Customers performance. 19 Human rights We respect the Universal Declaration of 21 Workforce Human Rights and seek to be guided by its Our business units throughout the world 24 Health and safety provisions in the conduct of our business. are committed to achievement of our policy 26 Suppliers objectives. Our performance will be 28 Community Workforce 30 Environment periodically reviewed and externally verified We are guided by our aim to be the 33 Independent review statement to help us meet our policy goals. At a local employer of choice in all countries in which level, the heads of our businesses will we operate. review progress at least annually. We will Health and safety publish reports regularly. We are committed to providing a working environment which is both safe and fit for the intended purpose and ensures that Approved by the board of Aviva plc health and safety issues are a priority for all January 2005 business operations. Suppliers We regard suppliers as our partners and work with them to help us achieve our policy aspirations in the delivery of our products and services. Community We strive to be a good corporate citizen around the world, recognising our responsibility to work in partnership with the communities in which we operate. Environment We are committed to a programme of management, continuous improvement and reporting of our direct and indirect impacts, which marks our contribution to improving the world in which we live. Aviva plc Corporate social responsibility report 2005 Chairman’s introduction That meeting provides the most important Aviva, like any other business, needs to of several review opportunities throughout have policies, codes and review processes. the year. It is an enquiry into our progress However, the only truly effective way of and plans and also an examination of the embedding any form of behaviour is by major CSR issues, which face our business. consistently presenting good personal This enquiry is conducted in the light of examples at all levels. Every single member principles of fairness, equity and a spirit of of Aviva staff is a potential ambassador for absolute openness. It influences the good CSR practice. It is our aim to make subsequent course of the CSR programme them so. throughout the year. At the recent board review of the CSR My message to the review group was programme, we found that good progress simple. Good behaviour produces good is being made both by the group as a results. CSR puts the right focus on good whole and by the individual businesses. In behaviour. It should be at the core of our confirming our total support and approval responsibility and part of business as normal. for the CSR programme, we called for Last year I was invited to address the further progress in respect of CSR annual meeting of Aviva’s CSR review There is no book of right answers on CSR, integration within the business over the group. It brings together representatives unless it is within ourselves. The one coming year. We also committed to further from our businesses around the world, reliable approach is to pursue the guiding external engagement in promoting the from central functions in the head office as principles of fairness, equity and openness understanding and practice of CSR. well as external participants. I was struck by in our dealings with all our stakeholders. the energy, enthusiasm, degree of This is something we must seek to do at all I see a particular connection between the involvement and immersion in the times, both as individuals and as office of chairman and the CSR practicalities of CSR management and representatives of our company. I will be programme. A chairman is ultimately reporting in our businesses. attending the meeting of the CSR review responsible for how a business conducts group again this year. itself. CSR provides a code of good practice. It is my intention that we shall be This report details the progress we have regarded as good practitioners, while made over 2004. It is, as ever, a record of aiming to be the best. incremental growth. The marketplace and CSR priorities of our businesses are necessarily different. They are all moving in the same direction, but have different starting points and routes. Pehr Gyllenhammar Chairman 01 Foreword by group chief executive CSR is a sound investment in the Development in performance sustainability of our business. It is an During the year Aviva has made further indispensable and integral part of doing progress in environmental management. business in the 21st century. It also For example, we have increased the use of demonstrates our integrity – one of Aviva’s renewables-sourced electricity and reduced core values – and is fundamental in earning our overall energy use in some businesses the trust of our shareholders, customers, by more than 10%. Paper use has reduced staff, suppliers and the community at large, and the sourcing of recycled paper has both now and in the long term. increased. We have also reduced waste output and expanded the types of waste Over the past year, we have achieved further we recycle. progress in both our internal and external activities. This gradual, year-on-year In addition to managing our own impacts improvement, has now become the hallmark we try to encourage others to practise of our groupwide CSR programme. good CSR. In selecting suppliers, most of our larger businesses now ask questions Changes in governance regarding human rights and social issues as As the commitment and development in well as the environment. We also continue CSR percolates throughout our businesses, to develop the practice of responsible there is a greater need for each business to investment in fund management. Morley drive forward and take ownership of the Fund Management, for example, engages CSR programme within the framework and with companies where it believes improved support set by the group CSR team. management of social, environmental, Most of our larger businesses have set up ethical or governance issues will enhance or CSR committees and those in Europe have protect shareholder value. set up their own steering group to exchange ideas and plan developments. 02 Aviva plc Corporate social responsibility report 2005 Focusing on customers Managing change responsibly Working with others Listening to the voice of the customer The relocation of some of the group’s Aviva continues to remain engaged in remains high on our agenda. Last year, it business activities to India and Sri Lanka has external activities. We are proud to chair was the main theme of our senior been a major test of our CSR credentials. the UK forum of the United Nations Global management conference where I bring I am pleased to say that the issue has been Compact and are committed to working to together Aviva’s business leaders from carefully managed with minimal impact on help ensure both its success and that of the across the world. Each business has affected UK staff, for whom we set aside a Global Compact as a whole in meeting invested significantly in reviewing systems sum of money specifically for the purpose challenges in the spheres of the and practices to improve our offer to our of re-skilling and redeployment. We environment, human rights, labour customers. At group level, we continued to continue to invest in the UK, for example, relations and anti-corruption. The United survey attitudes of people towards savings with the creation of some 200 new jobs in Nations alone offers a sufficiently neutral across most of our markets. This comes in our UK general insurance business in Perth. and global multi-stakeholder network addition to the specific customer research Members of Parliament and journalists, through which to attempt to meet those undertaken by our business units, helping who have visited our operations in India, challenges. us to spot global changes in attitudes and report positively on the working We participate in the Global Responsibility introduce solutions to their needs in a more environment, skill levels and benefits to the Initiative, an offshoot activity of the Global timely way. local economy and people’s quality of life. Compact, which brings together business These businesses already subscribed to the A focus on customers has been at the heart schools and businesses from around the group’s CSR programme and therefore we of my chairmanship of the Association of world to develop a global responsibility are beginning to expand our spheres of British Insurers (ABI).
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