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www.careinfo.org Staff / recruitment... Property marketplace... Innovation... Expert analysis... Gov. must act now, Knowing the says new coalition customer Sleep-in trouble Flexible working: continues technology can help April 2019 Social care business management GOV. INACTION ON COUNCIL HOMES 02-17CT0419gh.qxp_Layout 1 15/03/2019 11:15 Page 2 02-17CT0419gh.qxp_Layout 1 15/03/2019 11:15 Page 3 April 2019 www.careinfo.org ### # ## # # ## inside# 10 14 16 30 33 41 providers afford more flexibility to their workforce their to flexibility more afford providers help can technology says BRØNDUM CHRISTIAN WORKING FLEXIBLE warns new coalition new warns now, act must Government COLLAPSE OF VERGE CARE ENOUGH TO COMPLAIN? TO ENOUGH CARE warns specialist provider Hft provider specialist warns care, compromise will cuts Further CEBR REPORT SLEEP-IN TROUBLE SLEEP-IN approach to evaluating customer satisfaction customer evaluating to approach company’s the outlines WHITE JACQUI UK’s Care CUSTOMER THE KNOWING service delivery, and on care providers’ obligations providers’ care on and delivery, service in complaints of role the on reflects GROSE PETER 24 shifts ‘sleep-in’ for payment on made decisions previous outlines Ridouts, from SAMANTHA COX, GOV. INACTION ON COUNCIL SPENDING ON THEIR OWN CARE HOMES AWARDS NOMINATIONS NOW OPEN! SEE PAGE 18 Join us on Facebook Follow us on Twitter Find us on LinkedIn facebook.com/pages/Caring-Times/412487745449499 twitter.com/caring_times uk.linkedin.com/pub/richard-hawkins/16/118/28a 3 02-17CT0419gh.qxp_Layout 1 15/03/2019 11:15 Page 4 April 2019 news www.careinfo.org Caring Times sold to Investor Publishing Investor Publishing Ltd, publisher of HealthInvestor ing market intelligence and networking opportuni- “Together we will be able to provide an exciting UK, HealthInvestor Asia and EducationInvestor ties across the United Kingdom, Asia, the Middle and unmatched offering of events and electronic Global, has acquired the assets of Hawker Publica- East and the United States. and print intelligence to our key communities in the tions Ltd, owner of Caring Times, Nursery Manage- Dr Richard Hawkins, founder and editor-in-chief social care, childcare, education and dementia care ment Today and the Journal of Dementia Care. of Hawker Publications, will join Investor Publish- sectors,’’ he said. Founded in 1985 by Dr Richard Hawkins and Pat ing and continue to play an active role in the Investor Publishing is part of the Nexus Group of Petker, Hawker Publications has deep sector knowl- combined business. companies, which includes Nexus Corporate Fi- edge in UK social care and childcare and has been “Dr Hawkins and Hawker Publications have an nance, Nexus Investment Ventures and acting as a leading voice in improving understanding of de- unrivalled reputation in the UK market and the join- the external adviser to the FTSE 250 listed REIT Pri- mentia and the care of people living with dementia. ing of the two organisations represents an exciting mary Health Properties PLC. In addition to its established periodicals, Hawker new chapter for Investor Publishing,” said Investor Nexus Media Ventures, of which Investor Publish- Publications also runs a number of landmark annual Publishing managing director Vernon Baxter. ing is a subsidiary within the Nexus Group, will con- events, including the National Care Awards (now in “This acquisition will bolster our UK activities and tinue to seek opportunities for growth in education its 21st year), the UK’s largest annual dementia support our efforts to expand into new geographies. and health media. event – the UK Dementia Congress – and the popu- The education and health markets continue to see Ciaran Morton, chief executive of Nexus Media lar Nursery Management Today Agenda series. significant growth and we look forward to serving Ventures, said: “Nexus Media Ventures is delighted Investor Publishing says combining the two these sectors with high quality content and engag- to have acquired these publications. They add sig- businesses will create a media organisation re- ing and informative events.” nificantly to our existing health and education portfo- sponsible for more than 50 annual events, provid- Dr Hawkins said Hawker Publications was de- lios, cementing our strong position in the UK market lighted to be joining Investor Publishing, a highly re- whilst also supporting our ambition to expand our Editorial & advertising spected publisher with a justifiably superb reputation. international presence in both sectors.” Investor Publishing Ltd, 1st Floor, Greener House, 66-68 Haymarket, London, SW1Y 4RF Supreme Court grants appeal over sleep-in shifts Tel: 020 7720 2109 • Fax: 020 7498 3023. Website: www.careinfo.org In mid-February the Supreme Court granted Unison, many months away. In the meantime, we hope Annual subscriptions: UK £70 pa, acting on behalf of Tomlinson-Blake, the right to ap- commissioners of sleep-in care will maintain pay- Europe £90 pa, Rest of world £100pa peal in its sleep-in shift legal battle with Mencap. ments to providers, enabling them to continue their Cheques payable to: “HAV 2018 Ltd” Esco Business Services, Trinity House, Sculpins Lane, Wethersfield, The decision, which is set to increase uncertainty current pay practice for sleep-ins.” BRAINTREE CM7 4AY in the sector, could see care providers obliged to Dr Rhidian Hughes, chief executive of the Volun- Tel: 01371 851802 • Fax: 01371 851808 pay an estimated £400m in arrears allegedly owed tary Organisations Disability Group (VODG) said the Editor Geoff Hodgson – 01929 556827 to care workers deemed to be underpaid for long-running uncertainty about payments and fund- [email protected] overnight shifts. ing for sleep-in work had created huge uncertainty in Design and production Andrew Chapman Matthew Wort, partner at Anthony Collins Solici- social care for many years [email protected] tors, said the Supreme Court’s decision to grant the “We have grave concerns over the lack of clear Editor-in-chief Dr Richard Hawkins appeal extended the period of uncertainty for a care regulations,” said Dr Hughes. Copy editor Irene Johnson sector desperate for extra government investment. “We are calling on government to consult widely Managing director Vernon Baxter “The date for the Supreme Court hearing is yet to with workers, employers, commissioners and other Caring Times is published eleven times a year by be announced, but it has been confirmed that it will stakeholders and clarify what hard working staff are Investor Publishing Ltd. ISSN 0953-4873 not be until October 2019 at the very earliest,” said entitled to, and precisely how it, and commission- Printed by GD Web Offset Ltd, Wath-upon-Dearne Average net circulation of 9,606 (July 2017 – June 2018) Mr Wort. “Care providers are in urgent need of both ers, will fund essential overnight support.” © Investor Publishing Ltd 2019 consistency and clarity about sleep-in pay, but sadly 4 I see background, Page 16 Deadlines for May issue the wait for a definitive final position on the issue is Display advert. space booking: April 1 Display advertising copy: April 5 Product news copy: April 5 COMPANY INDEX Editorial copy: March 29 Audley Group . 38 The views expressed in Caring Times are not necessarily New Care . 21 Balhousie Care . 12 Rapport Housing & Care . 6 those of the editor or publishers. Care UK . 8, 30 Regard Group . 20 Community Integrated Care . 29 Renaissance Care . 24 Reach the right audience... Colten Care . 21, 39 RDCP Care . 45 Country Court Care . 12 Richmond Villages . 38 Contact Caroline Bowern to discuss your Dignus Healthcare . 45 Royal Mencap Society . 4, 16 Extra Care Charitable Trust . 38 Runwood Homes . 21 advertising or sponsorship Hadrian Healthcare . 21 Signature Senior Lifestyle . 21 Hartford Care . 21 Sunrise senior Living . 21 requirements on HC-One . 8 The Brendoncare Foundation . 21 07974 643292 or email Healthcare Homes . 37 The Fremantle Trust . 21 Healthcare Management Solutions . 39 Wren Retirement Living . 39 [email protected] Hft . 41 Your Housing Group . 38 02-17CT0419gh.qxp_Layout 1 15/03/2019 11:15 Page 5 02-17CT0419gh.qxp_Layout 1 15/03/2019 11:15 Page 6 April 2019 news www.careinfo.org Quality of care is becoming worse, The quality of care homes has worsened in the last year in more than a third of local authorities, accord- says Independent Age ing to older people’s charity Independent Age. With more than 2.6 million over-65s living in areas ceptance of poorly-performing care homes. The “These findings are truly alarming, and show where an increasing number of care homes are charity believes lessons can be learned from the ed- thousands of vulnerable older people live in homes rated ‘inadequate’ or ‘requires improvement’ by the ucation sector’s approach to making improvements. that are failing to deliver even the bare minimum. Care Quality Commission (CQC), the charity says Ofsted’s approaches to tackling failing schools have “Years of dithering by the Government, and the many older people and their families have no choice included a comprehensive improvement plan, such failure to reform the social care system, is a main but to choose a poorly-performing care home. as management changes, arranging for expert help cause of increased pressures on the care home Independent Age analysed a snapshot of the from other schools as well as regular re-inspections. market and more areas with poor performers. Un- CQC’s inspection data in January 2018 and January These tactics are not