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Gov. must act now, Knowing the says new coalition customer Sleep-in trouble Flexible working: continues technology can help
April 2019 Social care business management
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10 14 16 30 33 41 providers afford more flexibility to their workforce CHRISTIAN BRØNDUM says technology can help FLEXIBLE WORKING warns warns new coalition Government must act now, VERGE OF COLLAPSE CARE ENOUGH TO COMPLAIN? warns warns specialist provider Hft Further cuts will compromise care, CEBR REPORT SLEEP-IN TROUBLE approach to evaluating customer satisfaction Care UK’s JACQUI WHITE outlines the company’s KNOWING THE CUSTOMER service delivery, and on care providers’ obligations PETER GROSE reflects on the role of complaints in 24 decisions made on payment for ‘sleep-in’ shifts SAMANTHA COX, from Ridouts, outlines previous
GOV. INACTION ON COUNCIL SPENDING ON THEIR OWN CARE HOMES
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April 2019 news www.careinfo.org
Caring Times sold to Investor Publishing
Investor Publishing Ltd, publisher of HealthInvestor ing market intelligence and networking opportuni- “Together we will be able to provide an exciting UK, HealthInvestor Asia and EducationInvestor ties across the United Kingdom, Asia, the Middle and unmatched offering of events and electronic Global, has acquired the assets of Hawker Publica- East and the United States. and print intelligence to our key communities in the tions Ltd, owner of Caring Times, Nursery Manage- Dr Richard Hawkins, founder and editor-in-chief social care, childcare, education and dementia care ment Today and the Journal of Dementia Care. of Hawker Publications, will join Investor Publish- sectors,’’ he said. Founded in 1985 by Dr Richard Hawkins and Pat ing and continue to play an active role in the Investor Publishing is part of the Nexus Group of Petker, Hawker Publications has deep sector knowl- combined business. companies, which includes Nexus Corporate Fi- edge in UK social care and childcare and has been “Dr Hawkins and Hawker Publications have an nance, Nexus Investment Ventures and acting as a leading voice in improving understanding of de- unrivalled reputation in the UK market and the join- the external adviser to the FTSE 250 listed REIT Pri- mentia and the care of people living with dementia. ing of the two organisations represents an exciting mary Health Properties PLC. In addition to its established periodicals, Hawker new chapter for Investor Publishing,” said Investor Nexus Media Ventures, of which Investor Publish- Publications also runs a number of landmark annual Publishing managing director Vernon Baxter. ing is a subsidiary within the Nexus Group, will con- events, including the National Care Awards (now in “This acquisition will bolster our UK activities and tinue to seek opportunities for growth in education its 21st year), the UK’s largest annual dementia support our efforts to expand into new geographies. and health media. event – the UK Dementia Congress – and the popu- The education and health markets continue to see Ciaran Morton, chief executive of Nexus Media lar Nursery Management Today Agenda series. significant growth and we look forward to serving Ventures, said: “Nexus Media Ventures is delighted Investor Publishing says combining the two these sectors with high quality content and engag- to have acquired these publications. They add sig- businesses will create a media organisation re- ing and informative events.” nificantly to our existing health and education portfo- sponsible for more than 50 annual events, provid- Dr Hawkins said Hawker Publications was de- lios, cementing our strong position in the UK market lighted to be joining Investor Publishing, a highly re- whilst also supporting our ambition to expand our
Editorial & advertising spected publisher with a justifiably superb reputation. international presence in both sectors.” Investor Publishing Ltd, 1st Floor, Greener House, 66-68 Haymarket, London, SW1Y 4RF Supreme Court grants appeal over sleep-in shifts Tel: 020 7720 2109 • Fax: 020 7498 3023. Website: www.careinfo.org In mid-February the Supreme Court granted Unison, many months away. In the meantime, we hope Annual subscriptions: UK £70 pa, acting on behalf of Tomlinson-Blake, the right to ap- commissioners of sleep-in care will maintain pay- Europe £90 pa, Rest of world £100pa peal in its sleep-in shift legal battle with Mencap. ments to providers, enabling them to continue their Cheques payable to: “HAV 2018 Ltd” Esco Business Services, Trinity House, Sculpins Lane, Wethersfield, The decision, which is set to increase uncertainty current pay practice for sleep-ins.” BRAINTREE CM7 4AY in the sector, could see care providers obliged to Dr Rhidian Hughes, chief executive of the Volun- Tel: 01371 851802 • Fax: 01371 851808 pay an estimated £400m in arrears allegedly owed tary Organisations Disability Group (VODG) said the Editor Geoff Hodgson – 01929 556827 to care workers deemed to be underpaid for long-running uncertainty about payments and fund- [email protected] overnight shifts. ing for sleep-in work had created huge uncertainty in Design and production Andrew Chapman Matthew Wort, partner at Anthony Collins Solici- social care for many years [email protected] tors, said the Supreme Court’s decision to grant the “We have grave concerns over the lack of clear Editor-in-chief Dr Richard Hawkins appeal extended the period of uncertainty for a care regulations,” said Dr Hughes. Copy editor Irene Johnson sector desperate for extra government investment. “We are calling on government to consult widely Managing director Vernon Baxter “The date for the Supreme Court hearing is yet to with workers, employers, commissioners and other Caring Times is published eleven times a year by be announced, but it has been confirmed that it will stakeholders and clarify what hard working staff are Investor Publishing Ltd. ISSN 0953-4873 not be until October 2019 at the very earliest,” said entitled to, and precisely how it, and commission- Printed by GD Web Offset Ltd, Wath-upon-Dearne Average net circulation of 9,606 (July 2017 – June 2018) Mr Wort. “Care providers are in urgent need of both ers, will fund essential overnight support.” © Investor Publishing Ltd 2019 consistency and clarity about sleep-in pay, but sadly 4 I see background, Page 16 Deadlines for May issue the wait for a definitive final position on the issue is Display advert. space booking: April 1 Display advertising copy: April 5 Product news copy: April 5 COMPANY INDEX Editorial copy: March 29 Audley Group ...... 38 The views expressed in Caring Times are not necessarily New Care ...... 21 Balhousie Care ...... 12 Rapport Housing & Care ...... 6 those of the editor or publishers. Care UK ...... 8, 30 Regard Group ...... 20 Community Integrated Care ...... 29 Renaissance Care ...... 24 Reach the right audience... Colten Care ...... 21, 39 RDCP Care ...... 45 Country Court Care ...... 12 Richmond Villages ...... 38 Contact Caroline Bowern to discuss your Dignus Healthcare ...... 45 Royal Mencap Society ...... 4, 16 Extra Care Charitable Trust ...... 38 Runwood Homes ...... 21 advertising or sponsorship Hadrian Healthcare ...... 21 Signature Senior Lifestyle ...... 21 Hartford Care ...... 21 Sunrise senior Living ...... 21 requirements on HC-One ...... 8 The Brendoncare Foundation ...... 21 07974 643292 or email Healthcare Homes ...... 37 The Fremantle Trust ...... 21 Healthcare Management Solutions ...... 39 Wren Retirement Living ...... 39 [email protected] Hft ...... 41 Your Housing Group ...... 38 02-17CT0419gh.qxp_Layout 1 15/03/2019 11:15 Page 5 02-17CT0419gh.qxp_Layout 1 15/03/2019 11:15 Page 6
April 2019 news www.careinfo.org Quality of care is becoming worse,
The quality of care homes has worsened in the last year in more than a third of local authorities, accord- says Independent Age ing to older people’s charity Independent Age. With more than 2.6 million over-65s living in areas ceptance of poorly-performing care homes. The “These findings are truly alarming, and show where an increasing number of care homes are charity believes lessons can be learned from the ed- thousands of vulnerable older people live in homes rated ‘inadequate’ or ‘requires improvement’ by the ucation sector’s approach to making improvements. that are failing to deliver even the bare minimum. Care Quality Commission (CQC), the charity says Ofsted’s approaches to tackling failing schools have “Years of dithering by the Government, and the many older people and their families have no choice included a comprehensive improvement plan, such failure to reform the social care system, is a main but to choose a poorly-performing care home. as management changes, arranging for expert help cause of increased pressures on the care home Independent Age analysed a snapshot of the from other schools as well as regular re-inspections. market and more areas with poor performers. Un- CQC’s inspection data in January 2018 and January These tactics are not consistently employed across less the forthcoming green paper is bold and ambi- 2019, and found: the care home sector, but Independent Age says tious, it will do little to address the crisis in care. I More than a third (37%) of local authorities saw a they could be used to help tackle poor performance. “Essentially, the Government continues to stand drop in performance between the two dates. This The charity is calling for urgent action to end poor by and do nothing to address the quality of care suf- is an increase on the 22% of local authorities and inadequate quality of care and is also calling on fered by older people, many of whom live with condi- where care home quality worsened between 2017 and 2018 the Government to finalise a sustainable long term tions such as dementia, and who are being robbed I In Manchester, 44% of care homes were rated funding settlement for social care now. of their ability to enjoy life as much as possible. ‘Inadequate’ or ‘Requires Improvement’ “Only with a substantial investment which puts “As well as being dangerous, poor care is I There were 16 local authority areas where between social care on a sustainable footing, can the Gov- miserable, involving things like being woken up in 30%-40% of care homes attracted these ratings. ernment truly resource the sector so that it can the night to be dressed or taken to the toilet be- tackle unacceptable variations in quality,” said cause of staff shortages. Care homes are where The report compares the immediate action taken by George McNamara, director of policy and influenc- many of us will live out our final months. No life Ofsted to address failing schools to the general ac- ing at Independent Age. should end in misery.” Rapport’s course boosts confidence
Staff of Rapport Housing & Care came together to pany and I loved the mentoring process as it made was so important in the sector. enrol on a new training programme that will see me feel so supported. I hoped I’d be able to “We feel our in-house leadership programme sets them boost their confidence and improve their ca- progress into a senior carer role and that will be us apart from other employers,” said Ms Levett. reer prospects. my next step.” “Since its conception, we have had many em- New recruits, including staff from the company’s Rapport director of operations Katrina Levett ployees complete the programme, a number of head office, care homes and housing schemes, said the programme gave staff the opportunity to whom have gone on to receive promotions and do gathered at the organisation’s head office to start enhance their leadership and management skills very well, we hope this year’s recruits will achieve their development journey on the 2019 Academy and in particular, develop their confidence, which the same success.” Leadership programme. Keen to invest in its staff, Rapport Housing & Care launched an in-house Academy programme in 6 2013, to give staff development opportunities within the company and skills for their future. Those on the programme earn a level 3 qualification whilst work- ing and receive guidance and mentoring to expand their leadership skills. Angela Ryan, a care worker who completed last year’s programme said: “The assignments were really well thought-out and relevant to the com-
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April 2019 news DIGEST www.careinfo.org
RECRUITMENT DRIVE IS that may be initiated by the CMA. “We do not believe there is any evi- ROBOTIC CAT COMES TO KEPPLEGATE NO SILVER BULLET dence whatsoever to suggest resi- Always a company to try out new ideas in their provision dents have been disadvantaged or of care, Kepplegate House, a 16-bed care home in Older people’s charity Independent that our historic fee structures were in Lancashire recently welcomed a new member of the family Age has criticised the Government’s breach of consumer law,” said a state- – a robotic cat. social care recruitment campaign, ment from the company,” said Care After hundreds of suggestions from both residents and so- saying that solely focusing on recruit- UK in a statement in December. cial media, the name Felix was drawn from a hat. ment, without also addressing staff “We have always been transparent Felix was brought to England by a member of the team retention, would severely limit the im- about our application of administration travelling home from a holiday in Chicago and became an pact of the campaign. fees and people have always had a instant hit with the Kepplegate family, with his soft fur, life-like When the campaign, Every Day Is wide choice between different care miaows and soothing purrs. He can even roll onto his back to Different, was launched in early home providers. have his tum tickled. February, the charity’s director of “We simplified our fee structure for A video of Felix being introduced to the family was put policy and influencing George Mc- residents funding their own care earlier on Kepplegate’s Facebook page and Twitter and, among Namara said it was encouraging to this year to incorporate all one-off as- the many positive responses, was one from the Care see the Government demonstrating sessment and admission costs and Quality Commission. an awareness of the crisis in the so- adjusted our weekly fees accordingly.” Robotic animals respond to petting and hugging, much cial care workforce, but that the The CMA has issued court pro- like real cats, without the need for special care or feeding, of- campaign should not be seen as a ceedings and is now seeking a court fering a rich and comforting experience to all ages. silver bullet. order to secure refunds for those af- In addition to providing permanent, respite and day care “The number of vacancies is only fected. Ultimately, only a court can for older people, Kepplegate House also operates a domicil- Resident Albert half the story,” said Mr McNamara. decide whether any conduct breaches iary care service and hot meals delivery service. Teddy int “The social care sector’s turnover consumer protection law. rate is twice the national average, with almost 1,000 workers quitting their job every day. CARE WORKERS CHARITY SHARES ITS WIDER VISION OF CARERS’ WELLBEING “Workers are leaving due to low The Care Workers Charity has re- resources for volunteer Champions. wages, little job progression, lack of leased its annual Impact Report, The most dedicated volunteer Cham- training and perceived lower status showcasing the difference the charity pions were celebrated at the CWC compared to similar healthcare roles. has made to the wellbeing of care Awards 2018. The report also high- Many of these issues should have al- workers in the UK in 2018. lights a significant raising of the char- ready been addressed but haven’t Richard Muncaster, the charity’s ity’s profile – its efforts were because of delays to the social care chief executive, said too many care recognised at the 2018 Charity Times green paper.” workers weren’t receiving the respect Awards where CWC won ‘Change they deserved as skilled and dedi- Project of the Year’ and at the Third CMA LAUNCHES COURT cated professionals delivering vital ser- Sector Awards, where the charity was ACTION AGAINST CARE UK vices in demanding circumstances. shortlisted in ‘Charity Chief Executive “Our grants are a vital service – but of the Year’ category. The Competition and Markets Author- the truth is that the problem we face In 2018 The Care Workers Charity ity (CMA) has issued court proceedings cannot be fixed by grants alone,” said awarded more than £150,000 in Mr Muncaster. grants to almost 400 care workers against care home operator Care UK Richard Muncaster after it refused to refund residents who “We know that too many care work- – nearly four times as many people 8 had to pay a compulsory upfront fee. ers are leaving the profession because health support, such as Macmillan, as in 2017. In 2019 the charity plans Last December, the Competition they can’t make ends meet, and we FitForWork, Women’s Aid and BBC to award £250,000. and Markets Authority (CMA) told know that too many care workers are Children in Need. The charity will con- Care UK, one of the UK’s largest contending with complex mental and tinue working closely with other or- The year in numbers: care home providers, that it must physical health conditions, without ganisations to address the embedded 383 hardship grants awarded give refunds to more than 1,600 getting the support they need.” complexities in the lives of their bene- £156,629 distributed in grants residents who were charged a com- While the distribution of one-off ficiaries that stretch beyond immedi- 386% increase in the number of grant pulsory upfront ‘administration’ fee hardship grants is currently CWC’s ate financial need. applications of as much as £3,000 or else face core mission, the report showcases The report demonstrates the char- 511 grant applicants signposted to legal action. the charity’s aim for grant distribution ity’s commitment to the volunteer relevant services and support Care UK has strongly refuted the to be more than a transaction. Champions’ programme. CWC will be I The Care Workers Charity report allegation that it unfairly charged care Throughout 2018 it directed 511 indi- diversifying its volunteering offer by in- can also be viewed at: home residents administration fees, viduals to organisations and services creasing micro-volunteering opportu- https://www.thecareworkerscharity. and says it will defend any legal action specialising in mental and physical nities and producing a wider range of org.uk/our-impact 02-17CT0419gh.qxp_Layout 1 15/03/2019 11:15 Page 9
April 2019 news DIGEST www.careinfo.org
LETTER REITERATES CONCERN OVER NEW MENTAL CAPACITY LEGISLATION More than 100 social care organisa- present failing system meant that practice that the sector can comment tions have signed an open letter to more than 125,000 people were on. “Nor is there clarity about how the care minister Caroline Dinenage being deprived of their liberty and proposed system will be regulated with seeking clarification and change to that there was no question that men- independent oversight,” the letter says. aspects of the Mental Capacity tal capacity legislation required signifi- A spokesperson for the Department (Amendment) Bill. cant improvement. of Health and Social Care has said: The letter raises concerns about the “But government should not be air- “This Bill has vulnerable people at its content, progress and passage of the brushing existing safeguards away heart – currently they face a back- Bill and is a response to correspon- with these entirely unfit proposals logged and bureaucratic system dence from the minister in early Febru- which only seem to be designed to which must be reformed urgently, and ary which tried to clarify the save money,” said Dr Hughes. we have consulted extensively with Government’s position. “We are calling for the passage of the sector and individuals and carers The organisations believe that, in its the Bill to be paused to allow time for on the changes. current form the Bill will adversely af- government and members of the “Care home managers have a role fect the rights of people who rely on committee to genuinely work with the to play in collecting information and care and support services and de- sector to get this legislation right.” identifying a need for safeguards, as scribe the consultation by the Depart- The letter to the minister says seri- they do already, but will never conduct ment of Health and Social Care as ous conflicts of interest will be placed or authorise assessments themselves. ‘piecemeal’ arguing that it is unclear on care managers who will be in con- “We will consult on a comprehen- what sector evidence has been used trol of key information about assess- sive code of practice for the Bill and
Albert Hargreaves and his great grandson to inform the changes. ments and review processes. It also are working with a wide range of or- ddy introduce themselves to Felix. One of the signatories, VODG chief points out that impact assessments ganisations to ensure these reforms executive Dr Rhidian Hughes said the have been ‘late and limited in cover- truly promote and protect vulnerable age’, with no guidance or code of people’s liberty.” MPs FORM NEW GROUP TO DISCUSS SOCIAL CARE A new parliamentary group on social need it ourselves. Care workers do a GREEN PAPER ‘FAST BECOMING THE CROSSRAIL OF care launched in Westminster in late crucial, professional job but are not HEALTH & SOCIAL CARE, SAYS INDEPENDENT AGE February. The All Party Parliamentary paid, seen or valued as the frontline Group on Social Care (APPG Social public sector workers they are. Older people’s charity Independent comparison to 22 hospitals. Care) is a cross-party group of MPs ”I’m proud GMB is supporting this Age has expressed new concerns George McNamara, director of pol- who have come together to look at new parliamentary group which will about the Government’s stated icy and influencing at Independent the care system, funding and state of look at real lives and real situations, commitment to the social care green Age, said this suggested a lack of staffing in the sector. and will make evidenced-based pro- paper, following responses to Diana commitment to social care, despite The group is sponsored by GMB posals about what must be done in Johnson MP’s Parliamentary the estimated 1.4 million older people Union, while its first inquiry will be spon- government to make sure are have a Questions in early February. who are currently struggling with sored by major care provider HC-One. care system which values our care In response to a question about unmet care needs. GMB and HC-One entered into an workers, and everyone gets the care how much has been spent on the “We have now been waiting 708 agreement last summer at the launch and support they need.” green paper in the nearly two years days for these reforms and older peo- of Careforce; a dedicated campaign to HC-One chief executive Justin since it was announced, Caroline ple are bearing the brunt,” said Mr look at professionalisation, skills and Hutchens said it was vital that people Dinenage MP replied the information McNamara. “The green paper is fast the prestige of the care sector. who require support had access to “could only be obtained at dispropor- becoming the CrossRail of the health The group’s initial inquiry is due to sustainable, high quality and flexible tionate cost”. The charity says this and social care sector, with repeated 9 take evidence in the coming months services to help them live with dignity. raises concerns that the Department delays and indeterminate costs. as the sector waits for the long over- “Adult social care in increasingly for Health and Social Care doesn’t “It’s astounding that the Depart- due government green paper on so- part of the essential infrastructure of know how much it has spent on the ment of Health and Social Care cial care. GMB Union general the society in which we live,” said Mr green paper so far, and reinforces doesn’t seem to know how much secretary Tim Roache said the care Hutchens. “HC-One welcomes this concerns that the green paper is not a has already been spent on the social system was in crisis. new parliamentary group in order to priority for the Government. care green paper. Not only that, but “It is crumbling beneath us because give social care the high profile it de- The Minister also said the Depart- it seems that finding out what people the funding isn’t there,” said Mr serves, celebrate those staff who pro- ment for Health and Social Care had actually need is not a top priority. Roache. “Throughout our lives, we will vide these essential tasks and point to held only had nine formal meetings “We need radical reform of the all come into contact with care – be it where improvements must be made. with civil society organisations, and system, and this should have in- our mums and dads needing help, “The system is in crisis and we that the current Secretary of State for cluded engaging with a number of working as a carer or knowing some- must move forward to play our part in Health and Social Care had only vis- external stakeholders, including older one who does. Ultimately we will all achieving the changes required.” ited three residential care settings, in people themselves.” 02-17CT0419gh.qxp_Layout 1 15/03/2019 11:15 Page 10
April 2019 news www.careinfo.org
Millions of vulnerable people are being de- prived of the care and support they need be- The Health for Care coalition is calling on the Government to cause of the Government’s failure to grasp the crisis in social care, with services in parts of create a sustainable social care system, arguing for a funding the country near collapse. That is the message from a new coalition of settlement which puts social care on to a sustainable path for health organisations, led by the NHS Confederation, which is urging the Government to act. In a letter to the longer term, as well as addressing immediate needs Care services on verge of collapse - Government must act now, warns new coalition
the Prime Minister they point out that at least 1.4 is a national scandal and a national disgrace,” said Institute of Fiscal Studies and Health Foundation million older people in England in need now receive Mr Dickson. “Record numbers of older people are which found that social care funding would need to no help because the social care system is failing. being left to struggle each day without the care and increase by 3.9% a year just to meet the needs of Half of all home owners are now not confident that support they need. It leads to a grossly inefficient an ageing population and an increasing number of they will have enough money to fund their own care, system - the cost of doing nothing is great and the younger adults living with disabilities. even if they sell their property. personal impact on individuals and their families can To inform the Government’s green paper, Health The letter from the Health for Care coalition be devastating. for Care has developed a set of principles to underpin comes weeks ahead of the long awaited publication “Finding a sustainable solution is among the a sustainable social care system, together with three of the Government’s green paper which will outline greatest challenges we face. Successive govern- recommendations to the Prime Minister that it be- options for how care and support services will be ments have failed to deal with this, but we have lieves are critical to achieving a long-term settlement: funded and provided to disabled adults and older people in England. The green paper has been de- layed several times since it was announced in the NIALL DICKSON: March 2017 Budget, with the original publication ex- pected in ‘summer 2017’. Record numbers of older
Interdependence people are being left to struggle It is unusual for one part of the public sector to argue for more funding another part, but the NHS each day without the care and says it recognises its interdependence with social support they need. It leads to a care when it comes to keeping people well and in- dependent – as well as the particular role a fully grossly inefficient system - the funded, sustainable social care system can play in supporting individuals to live full lives. cost of doing nothing is great The Health for Care coalition is calling on the Government to create a sustainable social care and the personal impact on system, arguing for a funding settlement which puts social care on to a sustainable path for the individuals and their families longer term, as well as addressing immediate can be devastating. needs from April 2020. According to the coalition, 10 that will require secure funding commitments, a workforce strategy and a diverse and stable mar- ket of providers. reached a point where we cannot go like this –time I Eligibility should be based on need and be The coalition maintains that this is not the only is running out. widened to ensure those with unmet or under-met the right thing to do for some of the most vulnera- “Our goal should be to deliver a settlement for so- need have access to appropriate care and support. ble people in society but is also needed if the cial care in England that will last for generations. The I Any new settlement should provide secure, long- health service is to deliver the ambitions of the promised green paper and autumn spending review term, funding at a level to enable the social care NHS Long Term Plan. present an essential opportunity to invest in social system to operate effectively and deliver the Niall Dickson, chief executive of the NHS Con- care over the longer term, as the Government is outcomes that people want and need, and, federation, which leads the Health for Care coali- now investing in the NHS. I Any significant additional funds must come with a tion, said a lack of care and support packages in “Whatever proposals are included in the green willingness to reform and improve the ways in which communities had led to thousands of patients paper, they must address the central issue of widen- care is delivered. Social care services and the NHS being stuck in hospital when they no longer need ing eligibility.” are working together to transform and integrate local to be there. The work of Health for Care builds on analysis care services, but they can only go so far when “Everyone’s mind is elsewhere just now, but this commissioned by the NHS Confederation from the services are being placed under so much strain. 02-17CT0419gh.qxp_Layout 1 15/03/2019 11:15 Page 11 02-17CT0419gh.qxp_Layout 1 15/03/2019 11:15 Page 12
April 2019 dementia care www.careinfo.org Balhousie creates dementia team
Balhousie Care Group has created a dedicated Roberts, a long-time care home nurse who was in- memory and mental functioning, and Namaste Care, team to manage its dementia services. volved in opening a care home unit specifically for which provides multi-sensory therapy, music and The group has promoted Yvonne Manson, who people with dementia. massage for people with advanced dementia. heads up its dementia services group-wide, to oper- Balhousie Care's first meeting of dementia ambas- “Cheryl Davies supported activities co-ordinators ations dementia manager. Yvonne was formerly de- sadors – individuals in each care home who ensure and wellbeing co-ordinators with psychosocial inter- mentia nurse consultant. Balhousie Care has also that the group's best practices in dementia are filtered ventions before becoming manager of our Stormont created two dementia facilitator posts which are through to all care home staff – took place in January. Lodge care home,” said Yvonne. filled by Cheryl Davies, previously manager of Bal- Topics for discussion were cognitive stimulation ther- “She comes with a wealth of knowledge but is housie Stormont Lodge in Blairgowrie, and Emma apy, which provides meaningful activities to help with also aware of the day-to-day pressures and de- mands in the running of a care home. Her skills will add a huge amount to the new dementia services team. We appointed Emma a few months ago and she has already started an MSc in gerontology and dementia, a three-year commitment. These two ap- pointments mean we are able to offer more services and support to our dementia ambassadors which has already started with the launch of our yearlong enhanced dementia program." The news follows Balhousie Care's announce- ment in January that two of its care homes, Bal- housie Rumbling Bridge in Kinross and Balhousie North Grove in Perth, are achieving record levels of dementia care. The homes achieved the group's best scores yet in dementia care through their activities and staff communication. Part of Balhousie Care Group's de- livery of excellent dementia services is to continu- Balhousie Care Group’s dementia team at their first meeting in January. Members will help spread best ously monitor or ‘map' residents' experiences and practice in dementia care throughout Balhousie’s care home in Scotland. score staff and homes accordingly. Marling Court offers virtual dementia tour
Marling Court, a 37-bed care home in Hampton, south west London operated Sensory disturbance turns by Country Court Care, hosted a dementia awareness day in February. The daily tasks into a challenge aim was to give people a better understanding of how dementia affects people living with it and the event was well attended by more than 40 people 12 from the local community. Attendees included staff from local businesses, families caring for people living with dementia, health care professionals and charity workers, who all agreed it had provided a valuable insight into the effects of the disease. There was the opportunity to join a ‘Virtual Dementia Tour’ conducted by Training2care, in which each participant was fully immersed in an experience which attempts to simulate what dementia might be like. Using props and light- ing to distort the senses, the tour gives people an insight into how difficult living with dementia can make even the most simple of day-to-day tasks. “It was not what I was expecting at all, a real eye opener,” said participant Beverley Edmonds. “It was scary at first and that helps you give you a whole new perspective of dementia and how it changes a person’s understanding, especially on basic things we take for granted every day.” 02-17CT0419gh.qxp_Layout 1 15/03/2019 11:15 Page 13 02-17CT0419gh.qxp_Layout 1 15/03/2019 11:15 Page 14
April 2019 legal landscape www.careinfo.org Care enough to complain? recent survey undertaken by the PETER GROSE, Head of Healthcare at Lester Aldridge, Care Quality Commission (CQC) has Arevealed that almost 7 million people reflects on the role of complaints in service delivery, and on who have accessed health and social care in the last five years have failed to report their care providers’ obligation to respond appropriately. concerns in relation to their care. The survey, conducted between 29 [email protected] 01202 786161 November 2018 and 14 December 2018, has been published as part of the CQC’s ‘Declare Your Care’ campaign. The campaign is aimed with us so that we can take action at improving the standards of care received when we find poor care,” said by the millions of individuals who rely on the Mr Trenholm. health services every year, by encouraging “Sharing your experience also people to speak up with their concerns. enables us to highlight the many Of the people surveyed, more than half great examples of care we see.” (58%) said they had regrets about not raising CQC do not have their concerns. responsibility for resolving The data revealed that the most common individual complaints, however reasons for not speaking up were not CQC encourages people who knowing how (20%) or who to raise it with experience or know about poor (33%), not wanting to be seen as a care to inform the regulator to ‘troublemaker’ (33%) and worries about not inform their inspection being taken seriously (28%). programme. In addition, 37% of people felt that nothing Under Regulation 16 of the would change as a result of them reporting Health and Social Care Act 2008 their concerns. (Regulated Activities) However, the survey also showed that 66% Regulations 2014 (‘the 2014 of those who did report their concern were Regulations’), care providers happy with the outcome. Most found that must ensure that they have an their issue was resolved quickly and led to an effective and accessible system in improvement in the service that they, or a place for identifying, receiving, loved one, received. handling and responding to It was shown that the main motivation for complaints received from both speaking out about the levels of service being those who are using the service, received, was due to a desire to ensure care as well as people acting on their behalf and includes providing appropriate training and improved for others. Only a small number of other stakeholders. support, as well as having policies and people also hoped for an apology or Once a complaint is received, it must be procedures in place and ensuring all staff explanation (26%). fully investigated and the necessary action adhere to these. Of the concerns which were noted, the must be taken where failures have been In cases where staff are made aware that 14 issues which were most frequently raised brought to the care provider’s attention. something untoward has happened, the were delays to a service or appointment, The CQC is able to request a summary of provider must take appropriate action. lack of information, poor patient care and a complaints, responses and other related Regulation 20 also includes the requirement lack of communication between health and correspondence or information from the care to apologise when things go wrong. In 2019 care services. provider. Failure to produce this information the CQC issued the first fixed penalty notice CQC chief executive Ian Trenholm said within 28 days of the request may result in for breach of the Duty of Candour. Bradford hearing from people about their experiences prosecution. In addition, breach of this Teaching Hospitals NHS Foundation Trust of care was an important part of the CQC’s regulation may result in regulatory action was issued a £1,250 fine for failing to inspection work and contributed to driving being taken by the CQC. apologise to a bereaved family within a improvements in standards of care. Under Regulation 20 of the 2014 reasonable time. Additionally, the CQC is “Everyone can play a part in improving Regulations, care providers must further able to take other regulatory action and move care by directly giving feedback to services, promote a culture that encourages candour, directly to prosecution without having first or by sharing information and experiences openness and honesty at all levels. This serving a Warning Notice. 02-17CT0419gh.qxp_Layout 1 15/03/2019 11:15 Page 15
April 2019 promotion www.careinfo.org
Altro innovation creates a ‘home for life’ in new £10m dementia-friendly care home All pictures McAteer Photograph McAteer pictures All A package of Altro products has been fitted in a new entire building is colour coded to ensure it meets Crosslet’s ITC room was fitted with Altro WalkwayTM £10m dementia-friendly ‘super’ care home in Scotland, dementia design criteria. 20 SD, the static dissipative version that minimises the of helping to create the ultimate environment of comfort Each resident in Crosslet House has their own private damage to static-sensitive equipment, such as and support for residents. ensuite bathroom, and Altro PiscesTM safety flooring, in computers. Crosslet House in Dumbarton is a 90-bed, ultra- the dark grey shade Anchor, was fitted for style, comfort Crosslet House Support Services Manager, Rhona modern complex that incorporates a Dementia Unit and and safety. This product has a soft, homely appearance, Aitken, assesses the impact of the Altro products one Day Care provision. Owned and managed by West with superb slip resistance, and performs whether wet year on: “The feedback we have had so far from Dunbartonshire Council (WDC), built by Morgan Sindall or dry and with bare feet or shoes. Altro Pisces was also relatives, residents and visitors in general has been and delivered as part of the Hub Project in Scotland, the fitted in various medical rooms, toilets and staff showers. wonderful,” says Rhona. “Everyone says Crosslet House new facility is the result of a £20m investment by WDC to Altro Whiterock SplashbacksTM have been fitted in is like a plush hotel! replace six residential care homes and four daycare various locations around Crosslet House to provide a “The colours and finishes of the floors and walls give centres. striking, yet hygienic alternative to tiles. Standard White a lovely overall ambiance of homely warmth, and help to Morgan Sindall and Altro are supply chain partners on has been installed in the ensuites behind mirrors, and in create a bright, welcoming and stylish interior. The Altro the Hub Project in Scotland, and Crosslet House is the each of the colour-coded kitchens; Scarlett in the ‘Red’ products are certainly delivering the non-clinical feel we first of these projects where a full Altro specification has house, Viola in the ‘Purple’ house, Key Lime in the wanted to achieve, and it’s fantastic to see residents been maintained from start to finish. ‘Green’ house, and Taxi Cab in the ‘Yellow’ house. feeling so at home here. In creating Crosslet House, WDC has responded to To create a warm, homely environment throughout “Safety is a huge priority at Crosslet House, and we 15 the growing population of older patients with dementia Crosslet House, Altro Wood SafetyTM flooring in the are delighted with the flooring, particularly in the ensuites, with an innovative approach to the management of care shade Urban Cherry was fitted in general circulation because it’s completely secure under foot for both homes. It has undertaken a significant amount of areas, corridors, dining and living rooms, colour-coded residents with bare feet, and staff wearing shoes. The research around the use of space and colour to assist kitchens, hair salon and staff room. wood effect flooring is also very safe, but smooth too, those with dementia. Crosslet House is a ‘home for life’ The classic and proven combination of Altro and it looks beautiful. for residents, which means comfort, support and dignity StrongholdTM 30 safety flooring and Altro Whiterock™ “We are very impressed with the hygiene capabilities are paramount. White wall sheet was fitted in the Crosslet House main of the floors and walls. There are no joints, cracks or The overarching aim was to create a facility designed kitchen and kiosk shop to provide the ultimate hygienic, bubbles for the dirt to hide in, so hygiene is maximised to meet the specific needs of people with dementia, safe environment. and this is vital for the health of everyone at Crosslet removing many of the stresses and obstacles that can Back of house areas at Crosslet House such as the House. Cleaning couldn’t be easier; our regime has kept make the disease so frightening. laundry, cleaning service storage, sluice rooms, infection it all looking as pristine and fresh as it did a year ago.” Navigation can be challenging for people with control room and stairways, were fitted with Altro The flooring was installed by McGarry Flooring, and dementia, so WDC used four primary colours to denote WalkwayTM 20 safety flooring to ensure optimum safety the walling by Veitchi Interiors. ‘houses’, helping residents identity their own home. The and reliability underfoot. www.altro.co.uk 02-17CT0419gh.qxp_Layout 1 15/03/2019 11:15 Page 16
April 2019 legal landscape www.careinfo.org Appeal on sleep-in shifts prolongs uncertainty for providers t was reported in February that the SAMANTHA COX, associate solicitor with Supreme Court had granted permission Ito appeal the Court of Appeal’s decision Ridouts Professional Services, outlines previous in the case of Royal Mencap Society v Tomlinson-Blake (the Mencap case). The decisions made on payment for ‘sleep-in’ shifts. Supreme Court’s decision on this case will have wide ranging implications for www.ridout-law.com providers, particularly considering the prevalence of the use of sleep-in staff within The EAT concluded that the multi-factorial who were facing uncertainty over potentially the health and social care sector. approach used by the ET to reach its significant financial liabilities alongside The Mencap case concerns a care worker, conclusion was correct. It considered the increasing pressures on budgets. However, in Mrs Clare Tomlinson-Blake, who brought a individual merits of the case including overturning the EAT’s decision, the CoA was claim against her then-employer, the Royal Mencap’s regulatory obligation to have also deciding against a significant body of Mencap Society, arguing that sleep-in shifts someone on the premises, Mencap’s case law and therefore it comes as no surprise should be counted as ‘time-work’ and requirement to have someone present to fulfil that an appeal has subsequently been sought therefore she should be paid at least National its contractual obligations owed to the local through the Supreme Court. Minimum Wage (NMW) rates for this work. authority and the requirement for Mrs When the NMW was introduced in 1999, Tomlinson-Blake to be present throughout the Significance both regulations and government advice shift, keep a listening ear and exercise her The case is of significance as it could set a stated that ‘sleep-in’ shifts did not count as professional judgment to decide whether she precedent for financial penalties and criminal ‘time-work’ for the purposes of the NMW law needed to intervene in order to meet the sanctions against providers. The potential as people were asleep and not working. As service user’s care needs. It was acknowledged cost of the case to providers in the sector has had been the norm across the sector for years, in the EAT’s judgment that unfortunately the been predicted to be around £400m. The CoA care workers were usually paid a flat rate for decision did not provide clarity and certainty decision was welcomed by providers and sleep-in shifts that fell below NMW rates. to the matter in every case. came as a relief to a worrying legal position. Following confirmation of the decision by However, the relief may be short-lived ‘Time-work’ the EAT, HMRC issued guidance to depending on the outcome of the current The Mencap case was first heard by the providers on potential liabilities for failure to appeal. If the Supreme Court overturns the Employment Tribunal (ET) in summer 2016. pay staff the NMW in relation to sleep-in CoA decision, finding that workers are Upon considering the individual merits of the shifts and set up a voluntary scheme for entitled to NMW for work carried out during case, employment judge Burton held that the providers to join to review staff pay and sleep-in shifts, then providers who have whole period of Mrs Tomlinson-Blake’s sleep- declare their position on NMW failed to pay their sleep-in workers at least in shifts at Mencap’s premises constituted underpayments. The EAT judgment led the NMW over the relevant pay reference ‘time-work’ within the meaning of the many providers to amend care workers period could be liable to pay back-pay to staff relevant regulations, irrespective of whether contracts to ensure appropriate NMW members going back up to six years she was sleeping or not. Various cases have compliant payments were made for sleep-in (including making relevant national 16 challenged the position on sleep-in shifts over shifts moving forwards and seek to claim insurance and tax contributions) and are the years but the ET’s decision in the Mencap additional funding from placing authorities. additionally at risk of being fined by HMRC. case led the Government to issue new In July 2018, following a further appeal by For those that had not done so already, guidance in October 2016 stating that time Mencap, the Court of Appeal (CoA) providers would need to ensure that spent asleep did in fact count as ‘time-work’ overturned the EAT’s decision and ruled that moving forwards, appropriate payments and therefore qualify for NMW payments. employees were not entitled to the NMW for were made to sleep-in workers that comply The ET’s decision was appealed by the full duration of their sleep-in shift. It was with NMW requirements, therefore Mencap through the Employment Appeal stated that sleep-in workers were only increasing staffing costs. Tribunal (EAT) which held in April 2017 that entitled to the NMW when they were awake The date for the Supreme Court hearing is carers working sleep-in shifts were entitled to and “actually working” and they were not yet to be announced but it is unlikely to be the NMW for every hour of their shift, entitled to the NMW when they were asleep before autumn 2019. The final decision will regardless of whether they were awake and as at that point in time they were only be eagerly awaited by care providers in carrying out relevant duties, therefore “available for work”. urgent need of consistency and clarity on dismissing Mencap’s appeal. This decision was a relief to care providers sleep-in pay. 02-17CT0419gh.qxp_Layout 1 15/03/2019 11:15 Page 17
April 2019 promotion www.careinfo.org Courtney Thorne’s CT Cloud benefits Care Home Managers
A recent survey of 860 registered care home managers recording and analysing care home activity (staff sharing with instant access to statistics, analysis and by Research UK Partners UK Ltd revealed that 4 out of performance, efficiency and effectiveness), daily reports on the services provided, all from one central, 5 care home managers feel more pressure at work than customised reports are delivered automatically to users secure and controllable place. As soon as any data is ever. Some were not prepared for the stress that came PC, tablet or smart phone via email and browser. uploaded, those permitted access can review and use with the position, roles often varied from job descriptions Managers and stakeholders can now receive reports it. This enables a rapid reaction to internal and external and some weren’t intending to become managers. automatically prepared, rather than spending hours events, getting the most up to date information into the The stress of answering families’ enquiries, meeting collating data and going through physical paperwork. right hands for making the right decisions for those in CQC requirements, together with daily tasks can be These reports assist in CQC inspections with data and care. The routine automatic uploads, coupled with built- overwhelming, especially for those not ready for the analysis available showing best practice, trends and in algorithms enable regular updates to be made responsibilities that come with the role. where improvements are being made. available from a host of measurable data points. At Courtney Thorne we thought since many people Families might have concerns about loved ones - Courtney Thorne’s CT Cloud assists managers in nowadays store pictures on Dropbox, use iCloud with how often they were seen by a nurse, how quickly meeting and often exceeding the Commission’s their iPhones and listen to music on Spotify, that cloud- carers respond and how often calls are being made. fundamental standards, prepare for inspections and based services are making much of our personal life Data collected by the Courtney Thorne nurse call improve care to residents. For more information take a easier. But what does “Cloud” technology have to offer system is automatically backed up and then made look at our short video and see how Courtney Thorne to care homes, residents, nurses, clerical and available providing custom reports to evidence the safe are working to make the care home manager’s life a little management staff? and responsive care provided. bit easier. Courtney Thorne’s CT Cloud has been developed to CT Cloud focuses on its ease of access, sharing of For more information, please visit help care home managers by providing them with a information, and ultimately reducing costs whilst www.nursecallsystems.co.uk/remote-reporting crucial audit and data measuring service. By monitoring, improving efficiency. System and organisational data- or contact us on 0800 068 7419.
17 02-CA_DPS_CT updated.qxp_New Caring Times 15/03/2019 11:58 Page 1 AWARD ENTRIES NOW OPEN! FRIDAY 29 NOVEMBER 2019 HILTON LONDON METROPOLE #CareAwards UK’S LONGEST-RUNNING CARE AWARDS CONTINUING TO RECOGNISE THE VERY BEST IN THE CARE SECTOR!
CARER This award recognises the vital role of the care assistant in providing quality care. Evidence of dedication, sensitive handling of matters of importance to residents, and career progress through training will all be taken into account. CARE REGISTERED NURSE This award will be made to a registered nurse who has made long term care their area of professional specialisation. In addition to maintaining training and demonstrating outstanding clinical and managerial qualities, the winner will have demonstrated a high level of dedication to, and advocacy for, the people they support. CARE TEAM This award will be made to a staff team who have developed and maintained an outstanding standard of care and team ethos within any care setting . CARE HOME MANAGER This award will be made to an exceptional care home manager (or deputy). They will be expected to demonstrate a high level of expertise in managing the services of the home to the benefit of residents, staff and their local community. DEMENTIA CARE MANAGER This award will be made to an outstanding manager (or deputy) of a care service where more than 50 per cent of the clients live with dementia. They will be expected to demonstrate a high level of expertise in managing the service to the benefit of residents with dementia as well as staff. CARE OPERATIONS / AREA MANAGER The winner of this award will have demonstrated exceptional vision, leadership and be at the forefront of new management techniques. They will have inspired their colleagues to provide exceptional care throughout the homes for which they are responsible. CARE ACTIVITIES CO-ORDINATOR/FACILITATOR This award will be made to a person within a care home or day care service who has made an exceptional contribution to the quality of life, health and happiness of all the people they support through the activities they provide. CARE HOUSEKEEPER Running the housekeeping services of a care home is vital for the well-being of residents and staff. This award will be made to an outstanding housekeeper who can demonstrate the passion and commitment needed to make a real difference. 02-CA_DPS_CT updated.qxp_New Caring Times 15/03/2019 11:58 Page 2
CARE CHEF ★ NEW CRITERIA FOR 2019 This award will be made to a chef in a long term care setting who shows exceptional ability in providing well-balanced, nutritious and delicious food. CARE HOME OF THE YEAR This award will be made to a care home with 15 or more residents which can demonstrate exceptional quality care across all the services it offers. THE DIGNITY & RESPECT CARE HOME OF THE YEAR This award will be made to an exceptional care home which can convincingly demonstrate that it has put dignity and respect for its residents and staff at the very heart of all it does, and that this emphasis has resulted in tangible benefits for residents, relatives and staff alike. CARE APPRENTICE This award will be made to a care apprentice who is enrolled on a recognised apprenticeship scheme and who is already delivering the very best standard of care. The judges will be looking for an individual who excels in their personal and team roles, and exhibits enthusiasm, professionalism, confidence and a shining commitment to their on-going career development.
CARE CHAMPION ★ NEW CRITERIA FOR 2019 This award will go to an exceptional person, whether they are a member of staff, a relative, resident or a volunteer who has gone above and beyond and made a real difference. It could be a charitable achievement or making life better for residents and relatives, or simply someone who has done great things but may not have had the recognition they deserve. CARE LEADERSHIP This award will be made to an outstanding individual, in any care setting, small or large, whose leadership has resulted in an exceptional outcome for clients, team members and the organisation they work for.
CARE HR MANAGER/DIRECTOR ★ NEW AWARD FOR 2019 This award will be made to a HR Manager or Director who can demonstrate how they have developed and delivered an innovative and comprehensive HR service to the business. This person will be an exceptional leader who has motivated and developed their team* with integrity, supporting & valuing the contribution that each and every person can make. (*A team which includes HR, Training, Recruitment, Learning & Development and Payroll.)
CARE HOME GROUP ★ NEW CRITERIA FOR 2019 This award will go to an outstanding care group with more than three care homes which is able to evidence exceptional client care combined with excellent staff development and impressive financial results. LIFETIME ACHIEVEMENT IN CARE This award will be made to an exceptional person who has committed a significant portion of their life to working in a care home, or in social care, in the community or in sheltered housing, and has made a substantial difference to the quality of life of the people they have worked with. CARE PERSONALITY An independent panel will select 5 finalists who they feel have made a big contribution to the care home sector within the past 12 months. The people chosen will be contacted before the awards ceremony and notified of the finalist position. This award does not require an entry from individuals, however if you would like to nominate someone for the panel to consider please do so along with 500 words to support your nomination. DEADLINE FOR ENTRIESFRIDAY 26 JULY 2019 ENTER NOW ONLINE CAREINFO.ORG/AWARDS
QUESTIONS OR QUERIES CONTACT [email protected] SPONSORSHIP OPPORTUNITIES CONTACT [email protected] CATEGORIES SUBJECT TO REVIEW 20-21CT0419gh.qxp_Layout 1 15/03/2019 11:16 Page 20
April 2019 specialist care www.careinfo.org
specialist supported living rehabilitation service near Caterham A is taking a novel approach to working with people who are living with brain damage. Staff at Wren Park, home to up to 17 individuals with acquired brain injury (ABI), are sharing therapeutic sports sessions alongside the people they support. The programme, designed by assistant psychologist Fran Chaisty, is aimed at helping people to take steps to improve their physical and mental health. “Lack of initiation and motivation are often one of the biggest challenges people The games have been so successful because everyone is on a level playing field
and I’m glad I did. Used muscles I did not even know I had! Team sports are a “Everybody – all my colleagues and the people we support - found it highly amusing, especially when they had me in goal while playing football! Must admit it was well great motivator worth the effort and I try to get involved whenever I can. experience as a result of ABI,” said Fran, everybody can join in and the group also “Everyone seems to feel a lot better for it from neurorehabilitation provider play ‘Botcha’, a bowls-like game that is and I’d love to see sessions like this become NPsych-Rehab. particularly accessible. an established part of the rehabilitation “It can mean they lose that ‘get up and go’ “This was something new for staff,” said process for all people with ABI.” feeling, experience severe fatigue and the Fran, “but they were willing to give it a go Carmen says the programme has also ability to initiative activities and see them and I’m delighted to say the sessions are now helped people who have moved on from the through to completion. a regular weekly part of life at Wren Park. service to live independently to integrate “This can have a potentially devastating “Some admitted they’ve not done anything through sport and to make new friends. impact on a person’s life and can result in like this since they were at school and felt The term ‘acquired brain injury’ social isolation, and lead to a decline in very self-conscious at first, but as time has describes traumatic and non-traumatic physical and mental health.” gone on, they really look forward to it. brain injuries, including those caused by To support them, Fran has devised a sports “It has been observed that these exercise car accidents, assault, strokes, tumours, programme that includes both staff and group sessions have been so successful and infectious diseases. people who live at Wren Park, which is run because everybody is on a level playing field. Every individual with ABI presents with by care provider the Regard Group. “Everyone has their own strengths and by different symptoms and needs, depending on The sessions, run by Justin Hemingway, having varied games it allows everyone to the area affected and extent of the damage to Personal Trainer Fitness 11, include volley have their moment of glory. The people we the brain. ball, hand ball, football, rounders and support often beat the staff when pitted Wren Park is split into distinct units 20 darts. All games are adapted to ensure against each other in teams. within the building, enabling staff to deliver “Being more physically active and taking focused support to people at different points part in team sports like rounders is really on their rehabilitation. helping to bring people out of their shell and Regard has a dedicated staff of more than support them to become more proactive in 2,600 people on 167 sites across the UK, their daily lives.” caring for more than 1,300 people with Wren Park manager Carmen Cartmell said learning disabilities, mental health needs and that, since sessions were introduced six ABI through specialist residential services, months ago, she had seen an increase in supported living services, outreach support energy levels and positive mental attitudes and day resource centres. among both groups. NPsych-Rehab, established in 2010, “I hadn’t done any team sports for years provides evidence-based neuropsychological and I approached the whole thing with some rehabilitation to individuals and their families Everyone has their moment of glory trepidation,” said Carmen. “But I gave it a go following an acquired brain injury. 20-21CT0419gh.qxp_Layout 1 15/03/2019 11:16 Page 21
April 2019 moving around/ratings www.careinfo.org
in association with Suzanne Scholz and Justine Hornby have been Appointments appointed by New Care as home manager and deputy manager respectively at The Hamptons Care Centre in Hartford Care has appointed Lytham St Annes, Lancashire. Lesley Wise as the new The duo has worked together in the past and are a general manager at The Elms strong nursing team, bringing an enormous amount of Nursing Home, a 48-bed facility in Bembridge, on the Isle knowledge and expertise to 76-bed The Hamptons, which of Wight. offers residential, nursing and dementia care services. Lesley has been appointed to the role based on her Suzanne Scholz Suzanne’s career started in banking and retail in Lytham career progression from a staff nurse to deputy positions St Anne’s. She also worked as a care assistant where she developed a passion and extensive experience of running care homes for more for dementia care, which prompted her to embark on a degree in mental health than 11 years. nursing, qualifying with a first class honours degree. Lesley has had fascinating experiences while working in the armed forces. With many years of manager experience at Bupa Care Services and HC-One, Joining at 18-years-old, Lesley worked at Whitehall in London, sending Suzanne is perfectly placed to lead the team at The Hamptons and ensure each encrypted messages around the word on behalf of the Queen. and every resident receives exceptional care. Located in the beautiful village of Bembridge on the most easterly point of the Justine, a qualified general nurse for over 30 years, was attracted to The Island, The Elms is a wonderful Edwardian property with a purpose-built wing Hamptons’ friendly and family-orientated environment. that was originally adapted from a former hotel. “It is great to be working with Suzanne,” said Justine. “I see my role as a leader, motivator, teacher, ambassador, and nurturer and I “She focuses on the resident’s mental health and I monitor am thrilled to be working with the team at The Elms and the Hartford Care their physical health, so we complement each other. team,” said Lesley. “The Hamptons has a thriving, vibrant community based on the very best quality of care provided. I hope to Registered nurse Sara Muslin has joined the team build on resident and family relations as well as support at the 80-bed Great Oaks in Bournemouth as care Suzanne as she leads the talented team already well home manager. established, who all have a common goal; to do their very Sara has vast experience in the care sector, having best for the benefit of all residents.” Justine Hornby managed care teams for more than 20 years and has spent the past six years as a registered manager for care homes which specialise in nursing, residential OUTSTANDING and dementia care. Congratulations to the following care homes and services which have been recently rated as ‘Outstanding’ by the Care Quality Commission or an ‘Excellent’ rating by Lynn Cuthbertson and Sharon Harrison have taken up the Scottish Care Inspectorate: new roles at The Manor House care home in Barnard I Windmill House, a 57-bed care with four rated ‘Outstanding’ and the Castle, County Durham. home in Wymondham, Norfolk. other 16 as ‘Good’. Lynn is now manager of the 76-bed care home operated Operated by Runwood Homes. by Hadrian Healthcare, having previously been deputy I Manager: Julie Aldred. Sunrise of Westbourne, a 114- manager, and Sharon is the new deputy manager having bed care home with nursing in previously been principal senior carer. I The Heights, a 90-bed care home Bournemouth, Dorset. Operated by Lynn and Sharon have both with nursing in High Wycombe, Sunrise Senior Living. Manager: Lynn Cuthbertson always worked in the care sector, Bucks. Operated by The Fremantle James Glanville. and both joined the staff at The Manor House when the Trust. Manager: Blesson Thomas. home opened in 2009. Lynn holds the level 5 health and I Coombe Hill Manor, a 104-bed social care management diploma and Sharon is currently I Canford Chase, a 55-bed care newly-built care home with nursing in working towards this. home with nursing in Branksome Kingston upon Thames, south west 21 The home was the first Manor House development Park, Poole, Dorset. Operated by London. Operated by Signature to be opened by luxury elderly care provider Hadrian Colten Care. Manager: Charlotte Senior Lifestyle. General manager: Sharon Harrison Healthcare Group. Wilson. Colten Care has 20 homes Sonya Fenwick.
Hampshire-based charity The Brendoncare Foundation has promoted Trish Harris to the post of home manager for its dementia and respite care Have you been rated ‘Outstanding’? home in Stone, Aylesbury. Trish has been working at Brendoncare Chiltern View as a deputy manager let us help spread for the past year. She is a qualified mental health nurse and has previously worked as a staff nurse and deputy manager on acute wards before joining the word, Brendoncare in 2017. Trish is passionate about promoting quality care to people living with dementia email: [email protected] and is keen on giving residents and their families memories to cherish. 01-DCA_DPS_CT.qxp_New Caring Times 15/03/2019 11:17 Page 1
AWARD ENTRIES NOW OPEN!
#DementiaCareAwards THURSDAY 7 NOVEMBER 2019 DONCASTER RACECOURSE
OUTSTANDING DEMENTIA CARE RESOURCE ★ NEW AWARD FOR 2019 This award will be made to an outstanding resource which can be shown to have transformed the lives of those living with dementia and/or their carers.
OUTSTANDING DEMENTIA CARE INNOVATION ★ NEW CRITERIA FOR 2019 This award recognises the vital role of new and stimulating innovations in developing high quality services for people living with dementia.
BEST DEMENTIA CARER ★ NEW AWARD FOR 2019 This award recognises the vital role of the care assistant in providing quality care. Evidence of dedication, sensitive handling of matters of importance to residents, and career progress through training will all be taken into account.
BEST ACTIVITIES CO-ORDINATOR FOR PEOPLE LIVING WITH DEMENTIA This award will be made to a person within a care home or day care setting with more than 50% of people living with dementia who has made an exceptional contribution to the quality of life, health and happiness of all the people they work with through the activities they provide.
BEST DEMENTIA NURSE SPECIALIST / DEMENTIA LEAD This award will be made to an outstanding Dementia Nurse Specialist or Dementia Lead who has demonstrated an expert level of skill, knowledge, management and leadership. They will have supported their colleagues in delivering high quality, safe, seamless dementia care either in an acute, residential or community setting, facilitating staff training, discouraging inappropriate sedation, using dementia screening tools and developing person-centred care pathways and delivering improvements in dementia practice.
BEST DEMENTIA CARE MANAGER This award will be made to an outstanding dementia manager or deputy in a dementia focused environment. They will be expected to show exceptional leadership, caring, training( and management) skills for the benefit of service users and staff.
BEST DEMENTIA GARDEN This award will be made to a dementia focused garden in any setting which has outstanding features that significantly enhance the quality of life of residents and staff. 01-DCA_DPS_CT.qxp_New Caring Times 15/03/2019 11:17 Page 2
BEST DEMENTIA TRAINING INITIATIVE This award recognises the vital role of effective training in dementia care. It will be made to an individual or organisation that can demonstrate the value and impact of a training initiative which they have successfully implemented.
BEST INTERIOR DEMENTIA DESIGN This award will acknowledge an outstanding dwelling designed for people living with dementia. The winner will have shown an ability to excite and innovate, with regard to practicality and cost awareness combined with the needs of people with dementia.
DEMENTIA CARE CHAMPION This award will go to an exceptional person, whether they are a member of staff, a relative, resident or a volunteer who has gone above and beyond and made a real difference. It could be a charitable achievement or making life better for residents and relatives, or simply someone who has done great things but may not have had the recognition they deserve.
EXCEPTIONAL CONTRIBUTION BY A PERSON/PEOPLE LIVING WITH DEMENTIA ★ NEW CRITERIA FOR 2019 This award is made by the Journal of Dementia Care to a person, or group of people, living with dementia who live and work with incredible passion and commitment to improve the lives and wellbeing of others living with dementia, and who inspire so many within the dementia community. This award does not require an entry from individuals, however if you would like to nominate someone for the panel to consider please do so along with 500 words to support your nomination.
OUTSTANDING ARTS AND CREATIVITY IN DEMENTIA CARE This award will be made to an organisation or person that has developed and delivered an outstanding creative arts project, in any setting, to improve the quality of lives of people living with dementia.
BEST DEMENTIA TEAM This award will be made to a dementia-focused team which has developed and maintained a superb standard of care within any care setting.
BEST DEMENTIA FRIENDLY HOSPITAL ★ NEW AWARD FOR 2019 This award will be made to an acute or community hospital which can demonstrate that it has developed outstanding and innovative services for people living with dementia admitted for treatment of medical/surgical conditions.
BEST DEMENTIA CARE HOME This award will be made to a care home with more than 50% of residents living with dementia which provides an outstanding environment with exceptional standards of care, excellent staff training and morale and a well- respected place in the local community.
LIFETIME ACHIEVEMENT IN DEMENTIA CARE ★ NEW CRITERIA FOR 2019 This award will be made to an exceptional individual who, over a significant portion of their life, has been dedicated to improving the quality of life of people living with dementia they have worked with.
DEADLINE FOR ENTRIES • FRIDAY 26 JuLY 2019 • ENTER NOW ONLINE • cAREINFO.ORg/AWARDS QUESTIONS OR QUERIES CONTACT [email protected] SPONSORSHIP OPPORTUNITIES CONTACT [email protected] CATEGORIES SUBJECT TO REVIEW 24-25CT0419gh.qxp_Layout 1 15/03/2019 11:17 Page 24
April 2019 scotland www.careinfo.org
Close to 180 days on from revealing results of a series of Freedom of Information (FOI) requests aimed at obtaining a detailed breakdown of all 32 Scottish local councils’ spending on building and running their own elderly care homes, one of the country’s most experienced care home operators, ROBERT KILGOUR , has criticised the inaction of key public bodies on resolving the situation. Kilgour hits out at inaction on
“The responses show there is no level council spending playing field when it comes to funding elderly care in Scotland,” said Mr Kilgour. “How can local councils expect independent care homes to operate when on care homes they are given far lower funding than councils spend on their own homes? fter obtaining the results in “Local councils need to address growing “I wanted to highlight the double September, Renaissance Care inequalities in funding between local standards in operation and, having done so, chairman Robert Kilgour, who authority and independent homes. What is expected the Accounts Commission and founded the UK’s second biggest taking place is a blatant misuse of public Scottish Government to act on what is a companyA in the sector and who currently money, with tens of millions of pounds blatant waste of public money. Sadly, nearly operates 14 care homes throughout Scotland, wasted every year, and still nothing is being six months on from being given the required said it was time Scottish local councils were done about it." information, they've done absolutely nothing “open and honest” about the costs of Last year, Mr Kilgour made FOI requests to towards rectifying the situation." building and running their own care homes every Scottish local authority for a detailed Mr Kilgour posed four questions in the – in comparison to the funding they provide breakdown of their care home operations, aftermath of receiving the local council to independent sector operators. including: responses: He then called on the Accounts I How many care homes they currently own, Commission, the public spending watchdog lease or hold under other tenancy Why should certain local authorities for local government in Scotland, to carry agreement. 1 get away with spending lots more of 24 out an investigation into the situation. He I Total costs of purchasing, land acquisition, taxpayers’ money running their own also insisted the Scottish Government building or renovating these homes – and care homes? should urgently establish a cost of care borrowings required for these. He gave examples from the FOI responses: review of the NHS, local authorities, the I Total weekly costs per resident for each I East Lothian Council at Crookston care voluntary and independent sectors to care home. home in Tranent – £1055 per week per establish a level playing field for elderly care I The average annual salary of managers, resident for residential care. provision by benchmarking current costs deputy managers and assistant managers I Fife Council – an average cost across their across all sectors. for each care home. seven care homes of £947 per week per “Neither of these things have happened, I Details of any care homes that they have resident. and to my knowledge no moves are being plans to buy, develop or build in the future. I West Dunbartonshire Council from £896 to made towards either happening in the near £969 per week per resident. future, and that is unacceptable,” Mr Kilgour Mr Kilgour made all the responses publicly I North Ayrshire Council from £1,533 to said in February. available on a website: www.scottishcare.info £1,767 per week per resident. 24-25CT0419gh.qxp_Layout 1 15/03/2019 11:17 Page 25
April 2019 scotland www.careinfo.org
I Orkney Council from £1,039 to £1,230 per Why are some local councils charging I Although Scottish Care, COSLA and the week per resident. 4 higher fee rates to private funders Integration Joint Boards (IJBs) have been I Perth and Kinross Council from £920 to than they are paying to the developing a benchmarked Care Home £1,825 per week per resident. independent sector? Cost Model for the voluntary and I South Lanarkshire Council from £919 to Examples from the FOI responses: independent sectors over the last 18 £1,572 per week per resident. I Fife: £954 for residential care per week per months, the Scottish Government should I South Ayrshire Council – £1,379 per week resident. also urgently establish a cost review for the per resident. I Argyll and Bute: £1244 for residential care NHS, local authorities and voluntary I Shetland Council from £1,338 to £1,789 per per week per resident. sectors to establish a level playing field for week per resident. I Western Isles: £1,028 for residential care per elderly care provision by benchmarking week per resident. current costs across all sectors. “All of these are far more than they pay the I Midlothian: £915 for residential care and I This would allow for all future elderly care independent sector per resident per week – £1,010 for nursing care per week per costs to be properly monitored to avoid which is £594 for residential care, and even resident. waste and would also enable better much higher than the £690 paid for full I Perth and Kinross: £904 for residential care planning, targeting and taxpayer value for nursing care,” said Mr Kilgour. per week per resident. all future expenditure. I Shetland: £1,198 for residential care per I The Independent sector should be allowed Why should certain local authorities week per resident. and encouraged to become more involved 2 get away with spending lots more of in all 31 health and social care partnerships taxpayers’ money building their own “These local councils seem to be subsidising as was originally planned. care homes? their care home costs with charging self- I The Scottish Government should appoint a Examples from the FOI responses: funding residents higher fees,” said Mr “Bed Blocking Czar” with a detailed brief I East Lothian Council at Crookston in Kilgour, adding that reassurance was needed and powers to act. Tranent – £175k (in 2015) per bed plus land that elderly people were being offered real costs. choice as to which care home they wished to Scottish Care chief executive Dr Donald I West Dunbartonshire Council at Crosslet enter, rather than being pushed into going Macaskill said the initial research carried out House in Dumbarton – £157k (in 2017) per into local authority homes. by Mr Kilgour and Renaissance Care had bed plus land costs. “Despite clear underfunding there is served to shine a light on the unequal I Aberdeenshire Council at Bennachie View nevertheless a high level of quality in the funding of care home places across Scotland, in Inverurie – £193k (in 2015) per bed plus independent sector, but if properly funded and that it was a matter of real regret that 180 land costs; and at Edenholme in the quality would be even greater. days after the initial research was published, Stonehaven – £130k (in 2012) per bed plus "Independent care home companies are there were still no answers to some critical land costs. having to pay the Scottish Carers Living questions. I City of Edinburgh Council at Drumbrae in Wage, which I’m happy to do as care workers “How are local authorities and Integrated Edinburgh – £135k (in 2013) per bed plus fully deserve it, but they are expected to do Joint Boards justifying paying independent land costs. this with substantially lower funding than care homes such low fees compared to the council care homes currently receive. real cost of delivering quality care?” said Dr “All of these are much more than the current “Independent providers also have to deal Macaskill. independent sector spend – circa £90k per with other issues like the Apprenticeship “How are these same local authorities bed plus land costs,” said Mr Kilgour. Levy and uncertainty over Brexit which defending the misuse of public monies in a could result in the loss of experienced EU- time of real austerity by paying in some parts What are council care homes now born staff. At the same time, they are of the country nearly twice as much to their 3 valued at, compared to what they cost expected to continue to invest in improved own run care homes” 25 to build with taxpayers’ money? facilities. It’s simply not sustainable. “Scotland deserves some straight answers “I personally know of two - Ostlers House in “The information on the website is to these simple questions. If local authority Kirkcaldy in Fife and Crookston in Tranent in intended to be a useful contribution to the care is the barometer of true costs then we East Lothian that have been valued by debate for journalists, politicians and care have been underfunding the cost of care home professional surveyors at a lot less – millions home operators to access and use.” places for years. We deserve a situation where of pounds less – than they cost the two Mr Kilgour said if the present situation the charitable, voluntary and private care councils to build,” said Mr Kilgour. was allowed to continue, the result would be homes are properly funded and dealt with on “Many more will see the same waste of the closure of more independent care homes equal terms rather than being treated as money. I’d like to understand why some and bed blocking as elderly people have to be second class by such chronic underfunding. authorities feel the need to own and operate cared for in hospitals – resulting in more “This is fundamentally reducing the their own care homes at a very expensive cancelled operations amongst the public. He chance of our fellow citizens to have real cost to the taxpayer as opposed to other has suggested a four-point solution to the choice when it comes to choosing a care councils who don’t feel the need.” care of the elderly crisis in Scotland: home for themselves or their relative.” 04-UKDC_DPS_CT.qxp_New Caring Times 14/03/2019 16:58 Page 1
in association with academic partner sponsor
TUESDAY 5TH - THURSDAY 7TH NOVEMBER 2019 DONCASTER RACECOURSE plenary sessions • parallel sessions • interactive workshops symposia • posters • early bird sessions • special events CALL FOR PRESENTATIONS NOW OPEN VISIT CAREINFO.ORG/EVENTS deadline for proposals: midnight 28 April 2019
We are delighted to announce that the 14th UK Dementia Congress will be held at historic Doncaster Racecourse, in the market town of Doncaster in scenic South Yorkshire. Doncaster Racecourse offers an ultra-modern grandstand with spacious interiors and easy access, set in stunning scenery with impressive views across the racecourse and beyond. As always we offer an exciting mix of plenary sessions, parallel sessions, interactive workshops, symposia, posters, early bird sessions, special events and installations. We invite proposals for presentations and posters on any aspect of support, care and treatment for people living with dementia and their families, in any service setting. In addition, this year we would particularly welcome proposals on (but not limited to): technology, dementia care and living well; innovative projects and service developments; dementia care in acute hospital settings; end of life care for people living with dementia; housing & home support for people living with dementia. As in previous years, a strong theme running through the Congress will be the experience of people with dementia, and involvement of them and their families in services at every level. As appropriate, proposals should show that this important aspect has been addressed in their project or service. As always, we welcome proposals on a broad range of topics
PROGRAMME QUERIES : [email protected] SPONSORSHIP OPPORTUNITIES : [email protected] BOOKING ENQUIRES : [email protected]
#UKDC2019 stream partners 04-UKDC_DPS_CT.qxp_New Caring Times 14/03/2019 16:58 Page 2
14TH UK DEMENTIA CONGRESS TUESDAY 5TH - THURSDAY 7TH NOVEMBER 2019 EARLY BIRD BOOKINGS NOW OPEN 1. DELEGATE DETAILS 2. PAYMENT
A booking confirmation email will be sent to the first named delegate PLEASE INDICATE NUMBERS ATTENDING BELOW Please tick, if you would like to receive more information about our other EARLY BIRD DISCOUNT FOR BOOKINGS UNTIL 6 SEPTEMBER 2019 events and conferences via email ______PLACES FOR DAY 1 (DEBATE): £37.00 + VAT EACH Name One: ______PLACES FOR DAY 2: £210.00 + VAT EACH ______PLACES FOR DAY 3: £199.00 + VAT EACH Position: ______PLACES FOR ALL THREE DAYS: £380.00 + VAT EACH Company/organisation: ______MAIN RATE FOR BOOKINGS AFTER 6 SEPTEMBER 2019 Address for delegate information: ______PLACES FOR DAY 1 (DEBATE): £45.00 + VAT EACH ______PLACES FOR DAY 2: £240.00 + VAT EACH ______PLACES FOR DAY 3: £230.00 + VAT EACH ______PLACES FOR ALL THREE DAYS: £439.00 + VAT EACH Postcode: ______SPECIAL OFFER FOR UKDC ATTENDEES ONLY Telephone: ______DEMENTIA CARE AWARDS ON 7 NOVEMBER 2019 £70.00 + VAT EACH Email: ______Contact [email protected] for details Name Two: ______Reduced rate places available for people living with dementia, carers and students. Position: ______Please contact [email protected] for more information Company/organisation: ______INVOICE Email: ______We can only invoice your organisation if you Name Three: ______provide a purchase order number Position: ______Purchase Order Number: Company/organisation: ______You must send Confirmation of Remittance to Gabriele Gineviciute: Email: [email protected] Please continue on a separate sheet as necessary INVOICING/PAYMENT ADDRESS
ONLINE BOOKINGS PLEASE GIVE DETAILS OF THE PERSON RESPONSIBLE FOR PAYMENT Name VISIT: CAREINFO.ORG/EVENTS Position NEW SYSTEM for debit/credit card and invoice bookings Company/organisation
• To guarantee your place at this conference, Address for invoice please supply all the information requested Postcode • For full Terms & Conditions of booking please see careinfo.org Telephone • To find out how we collect and store your personal information, please see our Privacy Policy online at careinfo.org Email CONTACT EARLY BIRD BOOKING DEADLINE Gabriele Gineviciute Friday 6th September 2019 [email protected] 0207 720 2109 28-45CT0419gh.qxp_Layout 1 15/03/2019 11:21 Page 28
April 2019 activities www.careinfo.org Pets provide the best care abbits, dogs, cats and even ponies “Even the most solitary and play a key part at residential and sedentary residents have shown dementia care homes distinct improvements during Cramlington House and West the time specific pets have been RFarm Care Centre, in North Tyneside and present,” said Lucy. Newcastle on Tyne, owned and managed by “We also have regular visits Craig Healthcare. from local specialist businesses Because residents have a range of who bring in animals, including different needs, the two homes put in place the more traditional pets like specifically designed activity programmes cats and dogs but also some non- and these include proactive animal-assisted traditional animals such as initiatives which demonstrate the lizards, snakes, spiders and affirmative role animal therapy has in ponies. Interaction with a range elderly care. of animals, we find, massively Craig Healthcare managing director Lucy boosts the confidence, self- Craig said animals played an important part esteem and social skills of our in residents’ daily lives. residents and, of course, brings a “At Cramlington House, we have our smile to everyone's faces. It resident pet rabbits, Jack and Irene, who really is wonderful to see, and make such a positive impact on residents. the benefits it brings to the One resident in particular has responded residents last long after the incredibly well to the rabbits, developing a animals have left.” close bond with them and spending time Recently, a blind Shetland caring for them, which has genuinely made pony came to meet several him more relaxed and happier. residents including those who “Another example is that a resident’s wife struggle to communicate and interact. Smurf dementia, which is really helpful,” said Lucy. recently bought a puppy as she felt lonely had an incredible impact, with residents able “It’s vital residents get to interact with a following her husband’s move into to stroke, pet and speak to him which really wide range of animals so that they can Cramlington House. Oscar has not only helped to bring them out of their shell. benefit from the many positives of animal- provided great company to the spouse “It was incredible to watch the effect Smurf assisted therapy. A resident who was socially outside of the home, but he is also often at had on the residents, who have varying care isolated because she didn’t want to leave her the home, visiting the resident and spending needs,” she said. “His presence, demeanour room and interact with other residents has 28 time with us all, sometimes getting up to and interaction really did lift their spirits, just purchased two budgies, Bluey and mischief in the office! This has helped the encouraged them to engage with others and Greenie, who live with her in her room at resident settle in well and continue his close created a lovely atmosphere within the home West Farm, keeping her company and relationship with his wife. Oscar is always long after Smurf went back home” helping to boost her overall wellbeing. She such a joy to be around.” Local business Wag and Co brings several used to have budgies when at home so, Lucy said research had shown that canine friends to interact with residents at working with her family, we agreed this regular interaction with animals was a Cramlington House every Thursday. West would be a good thing to do in terms of her key intervention in care homes that could Farm also receive a weekly visit from local care at West Farm. Seeing the happiness of a improve the overall physical and mental veterinary nurse Ginny Burn who brings her five-minute interaction between an animal wellbeing of residents, lowering blood own dog, Archie, into the home to meet and and resident is tremendously heart-warming pressure, relieving pain, reducing anxiety greet those living there. and we definitely need to be promoting the and engaging residents in therapeutic “The dogs who visit are often dementia role of animal therapy within the care sector activities such as feeding, grooming friendly too and have received the relevant so that more elderly people can reap the and stroking. training to interact with residents with benefits it brings.” 28-45CT0419gh.qxp_Layout 1 15/03/2019 11:21 Page 29
April 2019 specialist care www.careinfo.org
Community Integrated Care backs launch of Learning Disability Rugby League
uper League (Europe) and the Rugby Football League (RFL) have partnered with national social Scare charity Community Integrated Care to form in inclusive sports programme for people with learning disabilities and autism. The ‘Community Integrated Care Learning Disability Super League’ will give people with learning disabilities the opportunity to play an adapted version of Rugby League, in a series of high-profile festivals and events. The programme aims to promote the development of skills, confidence and positive experiences for people with learning disabilities, and make a major statement about social inclusion. Community Integrated Care says this is the first ever example of a professional sports league sharing its brand with a learning disability sports programme. Super League players interviewed: Terry O’Connor, Luke Douglas (St Helens), The inclusive competition has been supported by 12 Danny Walker (Warrington Wolves) and Willie Isa (Wigan Warriors). founder clubs, who have established or will be developing Learning Disability Rugby League teams: Castleford Tigers, Huddersfield Giants, Hull KR, Leeds Rhinos, Newcastle Thunder, Salford Red Devils, St Helens, Wakefield Trinity, The Alzheimer’s Show Warrington Wolves, Widnes Vikings, Wigan Warriors and York City Knights. Olympia London Learning Disability Rugby League is a specially adapted non- competitive game, which focuses on encouraging participation and 7-8 June 2019 skills development. To support the success of this programme, Community Integrated Care is providing specialist training to all The Alzheimer’s Show returns to Olympia London on Friday 7th participating clubs, as well as direct investment into the sport. and Saturday 8th June 2019. The two-day conference and The programme is set to launch at the Betfred Super League’s exhibition for the public and healthcare professionals is Dacia Magic Weekend event, which takes place at Anfield Stadium, designed to provide help, resources, information and advice, Liverpool, on 25-26th, providing one of the biggest ever crowds for a as well as showcasing the latest and best products and learning disability sport event. services for those with Alzheimer’s, dementia and memory loss. Changing lives The event features a full daily conference programme Community Integrated Care chief executive Mark Adams said that, across four theatres with talks from leading experts, as the official social care partner of the sport, the charity looked professionals, family carers and people living with dementia 29 forward to working with the sport to change the lives of thousands alongside practical activity workshops, professional advice of people with learning disabilities, mental health concerns, autism clinics with Dementia Advisors and Admiral Nurses and and dementia. leading dementia and care exhibitors. There are daily “We believe this collaboration will become one of the most Question Time sessions for visitors to put questions to the significant inclusive sports programmes in the world,” said Mr experts, panel debates and interactive dementia experiences. Adams. “This initiative gives people with learning disabilities an unparalleled platform to stay active, make friends, develop skills For further information and to book and achieve their dreams. By providing people with the opportunity to represent the clubs that they love, become Super tickets visit www.alzheimersshow.co.uk League players, and be part of the game’s biggest events, such as One-day tickets cost £15 online and Magic Weekend, the sport is not only changing people’s lives but £20 on the door also making a powerful statement about the inclusiveness and values of Rugby League.” 28-45CT0419gh.qxp_Layout 1 15/03/2019 11:21 Page 30
April 2019 marketing www.careinfo.org Knowing the customer JACQUI WHITE, marketing director, Care UK’s Residential Care Services, outlines the company’s approach to evaluating customer satisfaction.
erson-centred care’ has become the duality of our customer one of the most frequently used base: we obviously need to phrases in our sector in the last be thinking about the few years. And rightly so – resident, but often it is the putting‘P the individual at the heart of how family which is driving the we shape and deliver care is the single most decision about which care powerful thing we can do to move away home to choose, and who, from some of the institutional approaches longer term, can help build or of the past. damage a home’s reputation However, for care home operators, this depending on whether they concept can come with additional shades of themselves are satisfied. complexity as the journey through care – Our ‘Voice of Customer’ programme both emotionally and financially – is often a helps us understand the needs and journey undertaken not by an individual, but expectations of both residents and relatives by a whole family. and where we are best placed to invest in a rolling schedule of focus groups, a mystery In the vast majority of cases, actively better customer experience as we continue shop of our own homes, feedback meetings involving families in care can only be a good to open more homes. within the homes and even approaches such thing. Where residents agree, we regularly At the foundation of the programme is a as dot-voting, which give residents a quick involve families in our care reviews via a series of satisfaction surveys for both and easy way to have a say in the day-to-day monthly Resident of the Day programme residents and relatives which we use to decisions that shape our approach. and more recently, we have been working drive a continuous cycle of ‘ask-do-tell-ask’. The programme spans every aspect of the with the inspiring team behind ‘John’s We run both surveys internally with the customer experience, from the time a resident Campaign’ to help us understand how to support of Market Research Society and their family are considering a care home, better accommodate family needs during accredited partners. right through the decision-making process end of life care. Our relative satisfaction programme is and, most importantly, ensuring our homes What can be more challenging for us as based on a series of phone interviews every are supporting both resident and their family a very caring sector is how we layer the quarter, which enable us to probe answers to through any changes or challenges while 30 commercial relationship into this thinking, understand context, and to respond far more they are with us. particularly when it comes to self- quickly than an annual survey. Responses While much of our Voice of Customer data funded care. are built into each home’s service reinforces what we already know, there are Since I joined Care UK in 2011, I have seen improvement plan and we ensure both the the occasional surprises. For example, our huge changes in how care home places are feedback and the action taken are very research into how people choose a care home actively marketed. An increasing focus on visible within our homes. has shown that the softer idea of atmosphere self-pay customers for providers of all sizes Residents, on the other hand, receive is the single most important factor in making has driven more competition and an personalised survey packs in the home and a final decision. As much as location, price, understanding that we don’t just need to are supported and encouraged to provide quality ratings and environment are deliver great care, we need to be able to ratings and offer comments regarding key considered, ultimately the choice will come articulate what we do in a way that appeals service attributes including food, activities down to that instinctive feeling of warmth to potential customers. provision and colleague support. and welcome, and the belief that both the One of the things that makes our sector so Alongside the satisfaction surveys, the resident and their family will feel at home in interesting (and sometimes challenging) is Voice of Customer programme includes a the home. 28-45CT0419gh.qxp_Layout 1 15/03/2019 11:21 Page 31
April 2019 information technology www.careinfo.org
Wi-Fi customised for care homes ireless Internet specialist Vital Wifi (www.friendlywifi.com) and provides 100% said Mike Davies at Friendly WiFi. has launched SeniorConnect, a coverage with 24/7 remote monitoring “SeniorConnect provides easy and safe Wdedicated Wi-Fi system and suitable for running sophisticated wireless access to internet services for residents and service for care homes which is accredited by care and leisure services. their families, while delivering secure and government-initiated Friendly WiFi The company has also published a guide robust connectivity for critical care home for care home owners on services. Vital Wifi has priced Senior Connect “The Connected Care to suit the tight budgets that so often restrict Home” highlighting how care homes and can be spread over several Wi-Fi can improve years making it particularly attractive to the residents’ well-being and care home business model. increase efficiency and care “With Vital’s remote monitoring, care delivery in the care home homes can benefit from a trouble-free service. or retirement village. Such a tailored configuration should suit the “Care homes most demanding of care homes’ increasingly rely on requirements.” digital services to provide I Vital Wifi is offering 20 care homes a free care for residents and assessment survey and report. need a fit-for-purpose Wi- For more information, Fi network to manage the email [email protected] ‘Connected Care Home’,” or call 0333 3583111 social care business management SUBSCRIPTION FORM • still only £70.00 a year • published for over 28 years the longest in the sector! • independently audited by ABC • news, business, financial, property, expert advice, policy and more... Name...... Billing address of card if different to above...... Address...... Postcode...... Daytime phone number ...... Please call 01371 851808 if you would like give your Signed ...... details over the phone or to pay by Direct Debit 31 Date ...... Please return this form to Esco Business Services, Trinity Please indicate one payment method below House, Sculpins Lane, Wethersfield, Braintree CM7 4AY o I enclose a cheque for £_____._____ made payable to Fax 01371 851808 HAV 2018 Ltd If you would like to be invoiced for your subscription, o I would like to pay by Maestro (Switch), Visa or MasterCard would like to set up a direct debit, receive subscription Card Number ...... forms through the post or if you have any subscription Expiry Date ...... queries; please email [email protected] or phone Start date (if on card)...... 01371 851802 Issue number (Maestro only)...... Please note that we cannot accept orders by email as we Last 3 numbers on signature strip...... cannot guarantee the security of payment details 28-45CT0419gh.qxp_Layout 1 15/03/2019 11:21 Page 32
April 2019 nurse training/events www.careinfo.org Sunrise of Sonning welcomes student nurses unrise of Sonning, in Berkshire, has launched a scheme to give nursing students an opportunity to train and learn in a hands-on Senvironment, in addition to their university studies. Their first five-week placement student began in late January. Sunrise Senior Living UK hopes to introduce the scheme across its other care homes in the UK over the coming months. Following an assessment of the Community and a lot of paperwork to get the process signed off, Sunrise of Sonning was considered a suitable place for student placements and Annegy Mataso, who is in her third year at the University of West London, was the student se- lected to work at the care home. Sunrise of Sonning has also already organised for two students to follow on from Annegy. “This project has been a personal passion of mine and I am really looking forward to working more closely with Annegy and all future students,” said Sunrise of Sonning general manager Carmela Magbi- tang. “These individuals will be exposed to a whole new side of nurs- ing and will have the opportunity to gain real practical experience, to enhance what they are learning at the University. It’s only been a week and the team have already taught Annegy so much – we want all students to be able to become the best nurses they can be and there is no greater feeling than helping them accomplish this. I have a great interest in mentoring and I know a lot of the team at Sunrise of Son- ning do too. We hope the students have a wonderful experience here.” Placement student Annegy Mataso said she had not known what to expect when she found her placement was to be in a care home. “I met some residents and other staff, who have been really sup- portive,” said Annegy. Sunrise of Sonning resident Mrs Kathleen Randall gets to know placement student nurse Annegy Mataso “I had the chance to work with my mentor, Daisy; she has taken me under her wing and showed me there is a lot to learn and so much ex- perience to gain. I am surprised at how much I have learnt in a short space of time and I really look forward to everything I will learn dur- ing the rest of my placement.”
SeMINARS CONFeReNCeS AND exHIBITIONS SEPTEMBER I Young Dementia 32 DATE: November 20 MAY JUNE I NAPA Benefit Dinner VENUE: St Giles Hotel, London DATE: September 24 I Social Care Conference: Excellence I HealthInvestor Awards 2019 I National Care Awards VENUE: Malmaison, Birmingham through investment & innovation DATE: June 12 DATE: November 29 DATE: May 15 VENUE: JW Marriott Grosvenor House, VENUE: Hilton London Metropole VENUE: etc. venues Victoria, London London OCTOBER ORGANISER: LaingBuisson ORGANISER: Investor Publishing I Annual Care Conference for Wales DECEMBER E: [email protected] E: www.ipevents.net DATE: October 2 I Caring Times Christmas Lunch VENUE: Radisson Cardiff DATE: December 12 I Arts 4 Dementia Best Practice VENUE: Dorchester Hotel, London Conference 2019 - ‘Towards social For a free listing of your NOVEMBER Prescribing (Arts & Heritage) for For further information on all these events, Dementia care sector focused event, I UK Dementia Congress or to book a conference place, telephone DATE: May 16 DATE: November 5-7 the Events Team on 020 7720 2109 VENUE: Wellcome Collection, 183 euston email the editor: Alternatively, email VENUE: Doncaster Racecourse Rd, London NW1 2Be [email protected] I National Dementia Care Awards [email protected] or visit www.careinfo.org/events ORGANISER: Arts 4 Dementia DATE: November 7 to download a booking form. W: www.arts4dementia.org.uk VENUE: Doncaster Racecourse 28-45CT0419gh.qxp_Layout 1 15/03/2019 11:21 Page 33
April 2019 staffing www.careinfo.org The case for flexible working in care Planday chief executive technology available now can open up communication with employers, streamline CHRISTIAN BRØNDUM processes to ensure deadlines are more says technology can help achievable and means that teams can communicate with other staff more easily to care providers afford more avoid mistakes. Embracing software such as this flexibility to their workforce consequently contributes towards better staff retention and higher employee stressful profession. The workload, tight satisfaction as it becomes easier for care deadlines, and the impact of making a workers to swap shifts to fit around their mistake are some of the many reasons for personal schedule and according to what stress in the care industry. What’s more, skills are needed where, an essential 47.4% of respondents mentioned that work- component for a care home. related stress impacts their private life, Efficiently managing employees’ rotas highlighting the lack of a good work-life also avoids burnout and the mistakes that balance in the industry. are sure to result from overworking A large portion of employees in the care exhausted employees. Technology can also industry work in shifts, as provides the help to foster better communication within flexibility employers need to manage a remote workforce, so employees can several sites and a workforce with a variety easily contact their colleagues and of different skills. With the gig economy employer, helping to create a more open showing no signs of slowing down, care and transparent work culture. recent report from Carers UK, a home operators in charge of shift workers Businesses across all sectors are charity dedicated to improving have a responsibility to provide the right beginning to see the advantage of flexible the lives of people caring for care not only to their patients, but also to working models, with the subject at the disabled and elderly relatives, their employees – whether they work full- forefront of the minds of HR directors showedA that more than 600 people leave time or part-time. around the country. Improving the lives of their job every day to prioritise caring for Technology can play a vital role in those who devote a huge percentage of their older and disabled relatives. transforming the way care homes operate time to the care of others will not be a As people are living longer, the and manage their staff and is vital to change that happens overnight, but responsibility for the care of elderly or ensuring employers are offering flexibility. acknowledging and understanding there is disabled people is felt most by their The introduction of cloud-based software a need for change is the first step. relatives as they try to divide their time enables businesses across all industries, Embracing the help of technology will 33 between their work and their care. The from hospitality through to healthcare, to allow for a more considered, more effective report highlighted that when an employer provide platforms which place more control approach that benefits both employer and fails to provide the flexibility required to in the hands of the employee. The employee. help with this balance, an employee often feels forced to quit their job. The care industry should be taking note of this issue, Other articles dealing with staffing issues can be found at as care home operators, more than most, should understand the responsibility and www.careinfo.org inevitable pressure that comes with caring for a person’s wellbeing. The wellbeing of care workers themselves Enter ‘Staffing’ in the search field at the top of the page to access has been under scrutiny, with a recent archived articles featured in past copies of Caring Times survey highlighting care work as the most 03-DCM_DPS_CT sb.qxp_New Caring Times 14/03/2019 12:04 Page 1 Beyond Dementia Care - All Care Matters TRANSFORMATION I FREEDOM I TRUTH I INNOVATION I DISRUPTION I HEART When we succeed in dementia care being right, we know that ‘all care’ can be right 19 July 2019 Conference organised by: UNIVERSITY OF SURREY GUILDFORD
08.30 – 09.45 REGISTRATION 3. Returning to New Culture Nursing – Mentoring Nurses in Attached Leadership Peter Bewert, CEO & Gemma Diss, Consultant Trainer, Dementia Care Matters 09.45 - 10.00 WELCOME Nursing culture is deeply engrained within the medical model leading to task orientation. Dr Richard Hawkins, Editor in Chief, Journal of Dementia Care Florence Nightingale first discussed ‘The art of nursing’ but is nursing still an art form? This session will explore the imperatives of Dementia Care Matters' new culture in nursing 10.00 – 11.30 MAIN PLENARY SESSION practice. We can enable this through our care services for Older People. It’s time to bring back ‘The art of nursing’. Opening address: We have a dream Peter Bewert, CEO, Dementia Care Matters 13.00 – 14.00 LUNCH
Reflection and learning from our practice through challenging situations 14.00 – 15.00 PARALLEL SESSIONS Professor Melaine Coward, Head of School of Health Sciences, University of Surrey 1. From ‘Good’ to ‘Outstanding’ – the Butterfly Way Chair: Peter Bewert Panel Members: Pauline Shaw, The Royal Star & Garter Homes; Charlie Hoare, The Nothing about us, without us – a message for current and future health and Huntington & Langham Estate; Ros Heath, Landermeads; Anita Astle, Wren Hall Nursing social care professionals Wendy Mitchell, Dementia Care Advocate Home. Join us for an interactive Question and Answer session with homes who have achieved CQC ratings of 'Outstanding' and maintain a Level One Accreditation status 11.30 – 12.00 REFRESHMENTS with Dementia Care Matters. You will be enlightened on how to navigate the pathway of sustainability and what it takes to obtain and sustain ‘Outstanding’ which is a rating 12.00 – 13.00 PARALLEL SESSIONS awarded to less than 1% of Care Homes in England. Come and learn from the lived experience of The Butterfly Way and its success on culture change, delivery and Our parallel sessions have been developed based on themes from our Observational sustainability from an ‘Outstanding’ level by the regulator. Audits and most commonly asked areas of support within our project methodology 2. Magic Moments Nick Andrews, Practice Development Officer, Wales School for Social 1. “I just want to die” Finding a way to be alongside deep emotional pain in Care Research, Swansea University dementia care Sally Knocker, Senior Consultant Trainer, Dementia Care Matters. With a Whilst the media often share the bad stories that happen in care homes, the sector is panel discussion including people living with dementia, family carers and paid workers full of good stories. We need to acknowledge and celebrate these more.This workshop Whilst the increased focus on living well with dementia is to be welcomed, we still meet will provide a summary of the ‘Magic Moments’ work in Wales, and introduce people who are in a very desperate and lonely place that cannot easily be ‘fixed’. There participants to simple exercises to support collective learning and development using are times when the ‘cup of tea’ just isn’t the answer and care teams struggle to know short stories. how to respond to these oftenhidden depths of anguish both for people living with 3. Let's Talk about Love Luke Tanner, Consultant Trainer and Sally Knocker, Senior dementia and their families. This workshop will invite participants to start talking about Consultant Trainer, Dementia Care Matters ways in which we might have these difficult conversations with people. This involves This session will explore the balance of safeguarding, deprivation of liberty and the need confronting our own fears and complex feelings around loss, and acknowledging the for intimacy, touch and sexual expression. We need to shift from a culture and thinking huge emotional demands it makes on a dementia care workforce. where we often only talk about these as a ‘problem’ rather than embracing them as a core 2. Self Actualisation and the Transformation of Care Cultures part of identity and wellbeing for many of us as we age. Luke Tanner, Consultant Trainer, Dementia Care Matters 15.10 – 15.50 PLENARY SESSION Dementia Care Matters' culture change approach is based upon a belief that person centred cultures of care emerge as a result of participants undergoing a process of Keynote: Emotional Resilience - Sustaining a Person Centred self actualisation. In this session, Luke outlines some of the core principles of person Organisation Dr David Sheard, Founder, Dementia Care Matters centred philosophy and explores the extent to which “self” is at the heart of each butterfly care home. 15.50 REFRESHMENTS AND CLOSE
Book online at careinfo.org/events For exhibition opportunities contact Caroline Bowern on [email protected] 03-DCM_DPS_CT sb.qxp_New Caring Times 14/03/2019 12:04 Page 2 Beyond Dementia Care - All Care Matters TRANSFORMATION I FREEDOM I TRUTH I INNOVATIVE I DISRUPTION I HEART 19 JULY 2019 - UNIVERSITY OF SURREY, GUILDFORD
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April 2019 building with care www.careinfo.org
Commercial property specialists Knight Frank have launched their inaugural Senior Living Guide which showcases the best senior living residential developments in the UK. Following more than 150 entries from operators, a selection of industry experts judged the schemes based on their environment, amenity provision, apartment sizes and range, care services, hospitality services and value for money. Schemes included urban senior living buildings and semi-urban retirement villages – all providing self- contained homes where the operator of the facility is capable of providing a range of hotel, personal and social care services. Audley Group’s Chalfont Dene in Chalfont St Peter, Buckinghamshire, was crowned winner of the Larger Scheme Award, and Your Housing Group’s Willow Barns in Blurton, Stoke-on-Trent was the winner of the Smaller Scheme Award. Highly Commended operators included Lifecare Residences; Richmond Villages & Extra Care Charitable Trust. At Audley Chalfont Dene, judges were impressed by the first rate service and access to bespoke care packages in a premium building and unrivalled setting. They noted the high quality and specification Knight Frank launches inaugural Senior Living Guide
of the real estate, with the scale of the scheme increased quality, improved service and management, providing a good range of facilities in line with the more tenure options and increased wellness and number of apartments. provision of healthcare services, which will lead to At Willow Barns, judges said the architecture was a increased tenant demand and further growth.” leading light in extracare housing, with facilities at an I To obtain a copy of the guide, exceptional level for the sector, providing a supportive please contact Knight Frank. environment for residents to live independently whilst receiving quality care. Tom Scaife, head of senior living at Knight Frank TOM SCAIFE: said the outstanding quality of the schemes 36 demonstrated the growing demand for senior living Over the next five years, we developments which allow older people to live as independently as they wish to, whilst enjoying access forecast a 30% increase in the to excellent communal facilities. number of private senior living “Considering our increasingly elderly population, the need to provide suitable housing options for homes – which will add an these individuals is more important than ever,” said additional 50,000 apartments Mr Scaife. “Over the next five years, we forecast a 30% to the market and increase the increase in the number of private senior living homes – which will add an additional 50,000 apartments to value of the private senior living the market and increase the value of the private senior sector by 50%, rising to £44bn living sector by 50%, rising to £44bn in 2022. “Going forward, the sector should strive towards in 2022. 28-45CT0419gh.qxp_Layout 1 15/03/2019 11:27 Page 37
April 2019 building with care www.careinfo.org Healthcare Homes invests £1.5m in upgrade to Haughgate House
Haughgate House manager Judith Morgan-Worrall with Horizon Construction contracts manager David Masters and members of the building team.
Haughgate House, a nursing home in Woodbridge, a number of projects of this scale before,” said Mr with Healthcare Homes over the last 10 years or more, Suffolk, owned by the Healthcare Homes group, has Smith. “They take great care in delivering on and following relatively recent changes of senior started an extension and refurbishment programme time and are respectful in the way they work; management and leadership of the company, we are that will see the creation of eight new bedrooms to the particularly ensuring minimal disruption to our particularly pleased to be invited to work on this 37 31-bed facility, along with kitchen, laundry and staff existing residents.” project,” said Mr Holding. room facilities, in addition to the refurbishment of four Haughgate House manager Judith Morgan-Worrall “We hope this will be the beginning of further existing bedrooms. said residents and their families had been closely opportunities for Horizon Construction to work with The project is being undertaken by Horizon consulted about the development. Healthcare Homes in the future.” Construction, which anticipates completing the works “We will of course ensure everyone is kept up-to- Founded in 2005, Healthcare Homes has 37 care in the summer. The programme has been designed to date on the ongoing progress over the coming homes located throughout East Anglia and into the provide a range of new facilities that are in-keeping weeks,” said Ms Morgan-Worrall. South of England, which are registered for more than with the 1920s home – which was originally built for “It’s a very exciting time for us all here!” 1,800 residents the Cobbold family of Ipswich-based brewers – yet Horizon Construction managing director Phil In addition, its Manorcourt Homecare division has provides modern and comfortable rooms. Holding said Haughgate House carried a lot of local 14 homecare branch locations, which undertake Healthcare Homes head of estates and history and the design and the procurement had more than 1.5 million visits per annum to people property services David Smith said the group was required careful consideration to complement the requiring home-based support and care services, investing £1.5m in extending and refurbishing building itself and to accommodate the residents, staff including live-in care. Haughgate House. and visitors during the project. In total, the Healthcare Homes group employs “We have worked with Horizon Construction on “We have established a long working relationship more than 3,000 staff. 28-45CT0419gh.qxp_Layout 1 15/03/2019 11:27 Page 38
The Journal of Dementia Care are excited to announce the collaboration with the National Activity Providers Association (NAPA) for the very exciting NAPA Benefit Dinner taking place at the Malmaison Birmingham on 24th September 2019!
Join us for an evening of celebration and appreciation for the work of NAPA, bid on the silent auction, network and enjoy a delectable three course meal and drinks reception.
#NAPABenefit Programme Arrival + Drinks Reception : 6.30 pm Welcome : 7.00 pm organised by Dinner : 7.20 pm Silent Auction + Speeches : 9.00 pm Close : 9.30 pm SAVE THE DATE | 24 SEPTEMBER 2019 find out more : careinfo.org/events contact booking enquiries and queries [email protected] sponsorship & exhibition opportunities [email protected] 28-45CT0419gh.qxp_Layout 1 15/03/2019 11:27 Page 39
April 2019 building with care www.careinfo.org Mayor: art deco-style care home ‘a jewel in our crown’
A ‘truly fantastic’ nursing and residential home due “This home is truly fantastic,” said Councillor members Karen Rampton and Mike Fisher, to open in Poole, Dorset, this spring has won a civic Gabriel. “The standard of building is first class. It is Bournemouth Councillor Philip Broadhead, and seal of approval. one of the jewels in Poole’s crown. We’re lucky to Charlotte Curtis, head of business resources The Mayor of Poole, Councillor Sean Gabriel, was have such a facility here. It’s not just supporting the at charity Diverse Abilities which runs the next-door among the first visitors to enjoy a behind-the-scenes care of local people – it’s bringing employment Langside School. tour of Colten Care’s art deco-themed Bourne View. opportunities too. They were shown round by home manager Sohail Joined by fellow councillors, he saw some of the “One of the biggest issues our nation faces is our Daniel, clinical lead Vera Almeida and Colten Care’s home’s 68 ensuite bedrooms and its two guest suites ageing population and so we need a portfolio of chief executive Mark Aitchison and property director plus rooftop garden, dining room, bistro, lounges, hair provision supported by homes such as this. Care Rick Otten. salon and spa. workers are not recognised enough for what they do. “We are thrilled to be opening such an outstanding Overlooking the Bourne Valley nature reserve, the They are hugely important.” care home with facilities and quality that are second to home is expected to create up to 120 local jobs. Also on the tour were Poole Borough Council none,” said Mr Aitchison. “Bourne View will help to meet the growing demand for high-quality care provision in Poole, Bournemouth and the wider region. We have designed and built it with learnings from our other 20 homes to date. We strive to be the best and that is also reflected in our highly experienced team who are ready to welcome our new residents.” Room names at Bourne View reflect both the art deco period and the geography of the Poole area, hence titles such as the Rockefeller Bistro, Gatsby Sitting Room and Corfe Suite. Colten Care is keen to be a good neighbour to Langside School, which provides education, therapy and nursing support for children with profound and multiple learning disabilities. With the agreement of Diverse Abilities, Colten staff have painted the school’s frontage, installed new landscaping, railings and flood defences, and contributed to an improved sensory room. Once Bourne View opens, Langside pupils will be invited to spend time there, enjoying facilities such as the roof garden. The first residents were due to move into Bourne Vera Almeida, clinical lead, with Charlotte Curtis of Diverse Abilities and Cllr Mike Fisher. View in late March. A familiar front door 39
An Epsom care home has helped residents to feel at refurbishment include full redecoration of the home home with newly decorated bedroom doors giving and a newly landscaped garden. the impression of a front door, complete with “I’m so pleased to see that the hard work has hanging baskets. finally come together, and we have a beautiful new These have been introduced to aid familiarisation home to show for it,” said Linden House home for the residents, replacing magnolia walls and gloss manager Paula Windmill. “The residents are thrilled, white doors, which might make it difficult for residents especially by the front door-style bedroom doors in living with dementia to identify their own rooms. some vibrant colours.” Linden House on College Road, has received Linden House is part of Wren Retirement Living, significant investment, seeing a full refurbishment of and is currently managed by Healthcare Epsom Mayoress Ann Dallen with Linden House the home’s facilities. Other features of the Management Solutions. resident Margaret Belchamber at the door to her room. 28-45CT0419gh.qxp_Layout 1 15/03/2019 11:27 Page 40
April 2019 information technology www.careinfo.org Person Centred Software now in place at a thousand care homes
Longview Nursing Home in Essex, part of Runwood Homes, was Person Centred Software’s 1,000th site implementation. In the UK, the 1,000 care homes using Mobile Care Monitoring now enable 30,000 users to jointly record 1.8 million care notes every 24 hours. Internationally, in Australia and New Zealand where the company SARAH SANDERS: launched last year, none homes are using the system Mobile Care Monitoring is with a further 10 in the pipeline for implementation by Easter 2019. extremely user-friendly for our Person Centred Software co-founder and director professional care teams. It has Jonathan Papworth said his company had implemented Mobile Care Monitoring at more than 40 streamlined care plans and care care homes every month on average during 2018. “This is set to increase in 2019 and we are on track evidence records, whilst allowing to double the amount of homes using Mobile Care us to remain person-centred Monitoring by the end of 2019,” said Mr Papworth. “I am extremely grateful for all the hard work of my in our care approach. colleagues and loyal customers who have enabled us to achieve this outstanding milestone.” Runwood Homes installed Mobile Care Monitoring in August 2018 at two care homes to fully test the system’s capabilities and the implementation process. By January 2019, Person Centred Software had delivered 27 of the group’s homes, with the remaining 28 homes due to complete in the first half of 2019. Person Centred Software’s 1,000th care home, the process and the capabilities of Person Centred “Mobile Care Monitoring is extremely user-friendly 70-bed Longview Nursing Home in Essex, alongside Software’s Mobile Care Monitoring system,” said for our professional care teams. It has streamlined care Runwood’s other homes, efficiently used MCM to Runwood business operations director Sarah Sanders. plans and care evidence records, whilst allowing us to record a high number of daily care notes per resident “It is now being used as standard practice in a remain person-centred in our care approach. Plus, we within days of receiving training. considerable number of our residential care services believe the efficiency of the system has afforded our “We are very satisfied with both the implementation across the UK. carers more time to spend with residents.”
Other articles dealing with information technology in the 40 care sector can be found at www.careinfo.org
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April 2019 sector analysis www.careinfo.org Further cuts will compromise care, warns specialist provider
A report from the Centre for Economics and Business contracts “in the near future” if their financial I With just 4% of the sector claiming they have Research, commissioned by specialist care provider situation does not improve. completed all of their preparations, the social care Hft, offers an annual snapshot of the financial health of I Providers have predicted that continued funding sector remains particularly exposed to Brexit – the social care sector, how the sector has reacted to cuts could begin to directly have particularly one that is highly disruptive. the events of the past 12 months, and provides an a negative impact on those vulnerable adults I Many respondents are eagerly awaiting the insight into how providers anticipate the next 12 supported by the sector. publication of the social care green paper. They months will progress. I Recruitment remains an ongoing challenge. Eighty also raised concerns over decreasing central and The report’s executive summary makes the per cent of providers cite low wages as the biggest local government funding for the sector, and the following findings: barrier to recruiting and retaining staff. negative impact this is having on staff and those I While rising wage bills continues to be the biggest I More than three-quarters (78%) of providers supported by the sector. cost pressure faced by the sector, there has been increased the amount of resource they allocated to a 50 percentage point increase in the number of their recruitment efforts over the past year, with “Ultimately, it is the vulnerable adults supported organisations reporting agency fees as a major two-thirds (67%) of these running dedicated by the sector that will bear the burden of any crisis financial pressure. recruitment campaigns to help reduce staff within social care,” said Hft chief executive Robert I More than half (59%) of providers have begun vacancies. Longley-Cook. to hand back contracts to local authorities as a I Despite the Court of Appeal ruling in favour of “For the first time, providers are telling us that they way of responding to funding pressures, Mencap in July 2018, the majority of the sector are concerned that future funding cuts will lead to a compared to 25% in 2017. Looking forward, does not believe that 2019 will see a decisive end deterioration in the care and support that they provide. 68% said that they envisage having to hand back to the issue of payment for ‘sleep-in’ shifts. This is something that governments and local authorities must urgently listen to. “2018 was a year bookended by the delays to the Government’s long-overdue social care green paper. ROBERT LONGLEY-COOK: Let 2019 be the year that social care gets the attention that it deserves. There is a worry that Brexit For the first time, providers are telling us will absorb all political bandwidth in the year ahead. that they are concerned that future funding “We call on the Government not to be distracted and give the social care sector the sustainable funding cuts will lead to a deterioration in the care solution it desperately needs. We hope the findings of our Sector Pulse Check will help to spur them in to and support that they provide. This is action and inform their proposals.” something that governments and local I The Sector Pulse Check can be downloaded at: authorities must urgently listen to. https://www.hft.org.uk/wp- content/uploads/2019/02/ Hft-Sector-Pulse-Check-2018.pdf
41 Reach the right audience...
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April 2019 property news www.careinfo.org Carterwood team promotions
Health & social care consultants, Carterwood, have Matthew Drysdale specialises in investment and graduate analyst, and contributes greatly to both the kicked off 2019 by promoting five members of their development transactions across the health & social business development and research teams, with team in recognition of their significant contributions care sector and has been with the company since consistently high quality work and excellent client over the last year. Tom Hartley and Matthew Drysdale 2013. Over the last 3 years he has been involved in facing skills. Grace recently presented to over 60 have been promoted to director, Aishling Barrett to agreeing development sales on more than 1,500 new people at Montague Evans, outlining Carterwood’s principal analyst, and Grace Wheelwright and Andrew care home bed spaces across the UK. He also methodology in assessing the demand for care Whyte to analyst. regularly speaks on behalf of Carterwood at major homes and older people’s housing. In 2018, Tom Hartley assumed responsibility for care sector events and conferences. Andrew Whyte also joined Carterwood as a business development for the company’s consultancy Aishling Barrett joined Carterwood in 2016, and graduate analyst in 2017. In addition to carrying out division and managing the overall sales and marketing over the last 12 months has focused on the core research across the consultancy and analytics function of the business, expanding the client base of preparation of business projections and detailed divisions, Andy has change-managed our mapping the company. Tom also provides strategic advice to report writing. In addition, Aishling chaired the 10 for software transition, contributed to the development of investors, operators and developers in the sector who 10 Committee, co-ordinating a series of events several innovative products, and has supported in the are looking to expand their portfolios or improve the celebrating Carterwood’s 10 year anniversary while training of graduate research analysts. Andy also led performance of their existing group. Tom is a regular also raising funds for Parkinson’s UK, a very an exciting multimedia project, showcasing his and speaker at sector events, including most recently at worthwhile charity. Grace’s first-year experiences within Carterwood’s the LD Events conference in November. Grace Wheelwright joined Carterwood in 2017 as a graduate recruitment programme. The promotions reflect not only the hard work and dedication of the individual recipients, but also the L – R: Aishling Barrett, Andrew Whyte, ethos that runs through Carterwood, and mark a very Tom Hartley, Matthew Drysdale, positive start to another exciting year for the company. Grace Wheelwright. “2018 was a phenomenal year, and we saw huge amounts of hard work and enthusiasm from everyone in the team,” said Carterwood managing director Amanda Nurse. “Carterwood’s shareholders and the senior team remain committed to offering the potential for career progress for those who want it through promotions such as these, and we’re very much looking forward to the year ahead. “We are currently recruiting for several new roles across the company to further support and grow our business, including a senior position for a technical director and an associate surveyor. Details of both roles can be found on our website.”
I For information about Carterwood’s services and approach, phone 08458 690777, email [email protected] or go to: www.carterwood.co.uk 42 Essential NEW analysis for your next development Mitigate risk, maximise opportunities with our new location-specific data Staffing analysis Dedicated dementia analysis
To request more information, email [email protected] or call 08458 690777 Our unique insight, your foresight 28-45CT0419gh.qxp_Layout 1 15/03/2019 11:27 Page 43
April 2019 www.careinfo.org
MARKET ANALYSIS Demand from asset-rich self-funders is set to continue
With SAM WRIGHT, director with the healthcare team at CBRE.
For much of the elderly care market, the last decade has been all about self-funders. They have helped to protect the sector from the cuts to government funding, provided cashflows for growth and the funds to support developments. After about 10 years of continuous growth in both the numbers of self-funders and the rates they pay, some operators and investors have begun to ask how much further this market can grow? This is not because there are any signs that the demand from self-pay residents is falling (on the contrary it’s been very strong), but because logically there has to be a limit. The question is how near are we to that limit? And when are we going to reach it? Until a few weeks ago, when I saw some research by the wealth manager Netwealth, these questions had always slightly worried me. However, this analysis based on the Office of National Statistics’ Wealth and Asset surveys from 2006 to 2016 concludes that one in five, or 20% of those over 65 are millionaires. I was absolutely gobsmacked but any fears I might have had about any care homes in the most affluent areas were allayed. When you also consider that 75% of those over 65 own their own houses (Labour Force Survey) and that the average UK house price is £230,776 (Land Registry, December 2018) it is clear that this age group has a lot of money. So, even though the cost of care may be rising and the supply of self-funded beds is increasing, it would also seem that there are significant 43 funds available that could be used to pay for care. While of course this wealth will not be evenly distributed and will be dependent upon the particular dynamics of a local market, it suggests that the demand from self-funders is here to stay and that they will be significant force in the market for the foreseeable future at least. 28-45CT0419gh.qxp_Layout 1 15/03/2019 11:27 Page 44
April 2019 care businesses sold www.careinfo.org
PROPERTIES AND BUSINESSES RECENTLY SOLD IN THE CARE SECTOR
Bartholomew Lodge Nursing Home Clitheroe Bearwood Nursing Home Location Wednesbury, West Midlands Location Clitheroe, Lancashire Location West Bromwich, West Midlands Registration 30 elderly Registration 28 elderly Registration 63 elderly Buyer RDCP Buyer Mr I Sanaji Buyer RDCP Seller Dignus Elderly Portfolio Agent DC Care Seller Dignus Elderly Portfolio Agent Christie & Co Tel 01947 849268 Agent Christie & Co Tel 0121 452 3700 Tel 0121 452 3700
Oak Tree Manor Location St Albans, Hertfordshire Registration Closed (formerly 79 beds) Buyer Marchmont Capital Ltd Caldene Seller Oak Care Ltd Location West Bromwich, West Midlands Agent Christie & Co Registration 27 elderly Tel 020 7227 0720 Down Hall Buyer RDCP Location Bradwell on Sea, Essex Seller Dignus Elderly Portfolio Development site Registration 38 elderly Agent Christie & Co Location Hailsham, East Sussex Buyer Down Hall Care Ltd Tel 0121 452 3700 Registration Outline planning permission for a 60-bed Seller Mr & Mrs P Patten care home Agent Christie & Co Buyer Hamberley Care Homes Tel 01473 234904 Seller Malvern Homes Agent Carterwood 44 Tel 08458 690777
Located on one of the main arterial roads into Hailsham, in an affluent area close to the town centre.
I Information appearing in “Care Homes Sold” is published in good faith that the information is accurate and cleared for publication. The onus for Richmond Court Nursing Home accuracy is on the property agent. Location West Bromwich, West Midlands Caring Times will not publish, in a subsequent issue, corrections or alterations to information supplied. High View Oast Registration 39 elderly Agents, please note that items cannot be withdrawn Location Ash, near Canterbury, Kent Buyer RDCP once the copy deadline has passed. Registration 33 elderly Seller Dignus Elderly Portfolio We advise readers to confirm any details with the property agent concerned. Agent Christie & Co Agent Christie & Co Tel 01622 656000 Tel 0121 452 3700 28-45CT0419gh.qxp_Layout 1 15/03/2019 11:27 Page 45
April 2019 property news www.careinfo.org RDCP Care acquires Dignus
RD Capital Partners, via its healthcare subsidiary acquired all four of Dignus Healthcare’s Midlands investment firm, RD Capital Partners LLP. This RDCP Care, has acquired Birmingham-based elderly elderly care homes; Bearwood Nursing Home in acquisition forms part of RDCP Care’s continued care operator Dignus Healthcare Group in a deal Smethwick, Bartholamew Lodge Nursing Home in growth strategy to expand their ownership of care and supported by an eight figure funding package Wednesbury, Richmond Court Nursing Home and nursing homes, with the aim of becoming a top 20 UK structured by Allied Irish Bank (AIB). Caldene Rest Home both in West Bromwich. care provider over the next decade. After this deal, Dignus Healthcare was formed in 2006, providing Established in July 2015 by Sameer Rizvi and Iryna RDCP Care now operate six nursing homes, have support and care services for individuals with mental Dubylovska, RDCP Care is the care home provision for 254 beds, and employ 272 staff health conditions and learning disabilities. RDCP has management arm and subsidiary of London based members. RD Capital Partners managing partner Sameer Rizvi said the Dignus Healthcare homes were attractive acquisitions because of their urban Birmingham location, their close proximity to each other, their historically maintained ‘Good’ CQC rating and overall top quality of care. “We are delighted to have finally completed this acquisition, after working on the deal for nearly a year,” said Mr Rizvi. “It will be business as usual for the employees and elderly residents, ensuring no business disruption of any nature. “Once again, we turned to AIB to assist with the funding for this acquisition, via the provision of a bespoke senior and mezzanine finance package. AIB, through the combined help of David Booth in the Manchester business banking team, as well as Izzy Kaler and Tudor Gheorghiu in the UK mezzanine finance team, have demonstrated that they really understand our business and vision. As a result, we have been able to acquire a Birmingham-based care home platform that triples the size of our business.” Michael Hodges appointed
Back row: Tudor Gheorghiu AIB, Craig Hill, manager of Caldene Nursing Home, Rosie Howell RDCP, as managing director Aneesh Thomas RDCP, Rajni John, manager of Richmond Court Nursing Home. Front row: Izzy Kaler AIB, David Booth AIB (GB), Sameer Rizvi RDCP, and Iryna Dubylovska RDCP. - care consultancy
Specialist business PROPERTIES AND BUSINESSES SOLD property adviser Christie & Co made appointments to its Board of Directors at the end of year board meeting and 45 appointed Michael Hodges as man- aging director – care consultancy. Michael Hodges Barham House Nursing Home has played a pivotal Michael Hodges Alston House Location Barham, Canterbury, Kent role in developing Location Leicester, Leicestershire Registration 23 elderly, with planning permission Christie & Co’s care consultancy service and Registration 19 elderly for an additional 10 expanding these services into the medical and Buyer Midlands Care Homes Buyer Mrs Rhodes childcare sectors. Alongside consultancy activities, Michael will work closely with his team to develop Seller Magnum Seller Mr Arjuna investment and fund connections. Michael has also Christie & Co Agent Redwoods Dowling Kerr Agent been invited to join the sub-committee. Tel 0121 452 3700 Tel 01772 775763 46-48CT0419ads.qxp_Layout 1 15/03/2019 11:26 Page 46 46-48CT0419ads.qxp_Layout 1 15/03/2019 11:26 Page 47 46-48CT0419ads.qxp_Layout 1 15/03/2019 11:26 Page 48