Hamp, North Petherton & South Bridgwater Villages Shaping Your Community 2020-2025 Co-created with you
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Introduction
Throughout Hamp, North Petherton and South Bridgwater Villages, 650 properties are managed by Homes in Sedgemoor.
482 of these are in Hamp, 156 in North Petherton, and a further small amount spread between North Newton, Moorland, Thurloxton and Lyng. There are a range of houses, flats and bungalows, with some sheltered accommodation, and one extra care block.
Over the last few years, the area has benefitted from a large external decorating programme, and many properties have been re-roofed.
Homes in Sedgemoor is an Arms Length Management Organisation (ALMO). This means we look after homes on behalf of Sedgemoor District Council, who own the properties. We manage nearly 4,200 homes, including sheltered accommodation for residents over the age of 50 or anyone in need of extra support.
This document has been produced with you. We were so thankful for all of your views, ideas and comments made at our event on May 22, 2019, and have made sure that all of them are taken into account in this Shaping Your Community plan for the next 5 years.
Moving forward, we will continue to work with you to identify opportunities to help shape your community. Our commitments to you
Homes in Sedgemoor is committed to working with you to improve the services you want and need from us.
Through our work with you, we have agreed these standards of service:
Repairs - When you report a repair to us we will agree with you if we can do it on the same day through our Same Day Repairs Service. If we can't fix the repair on the same day, we will will make sure we agree with you a date and time when this will be done.
Communication - We will work with you to deliver at least 4 newsletters each year which include information about Hamp, North Petherton and the South Sedgemoor Villages and what we are doing about the commitments made in this Shaping Your Community document.
Antisocial behaviour - We will work with you when you tell us about any incidents of antisocial behaviour, to make sure you can enjoy living comfortably in your home.
Help you manage your tenancy - We will support you in any way we can if you tell us you are having any problems with your tenancy. For example, we can offer advice and support around paying your rent, managing your universal credit and maximizing your income.
Fairness and respect - We will always treat you with respect; treat you and your neighbours fairly and do what we say we will.
Complaints - If you are not happy with anything that we do, we will listen to you, and respond quickly and fairly to resolve any complaint you have. Hamp, North Petherton & South Bridgwater Villages Shaping Your Community 2020-2025
Five year planned programme for Hamp, North Petherton & South Bridgwater Villages
We have already undertaken a huge amount of work to your homes and communal areas. But, there is always more to do! These are the planned maintenance works that will be done to a number of your homes in Hamp, North Petherton and South Bridgwater Villages, over the next five years.
What are we Investment breakdown Overall doing? 2020/21 2021/22 2022/23 2023/24 2024/25 investment
Roofs X X X X X X
Windows X X X X X X
Doors X X X X X X
Porch refurbs X X X X X X
Kitchens X X X X X X
Bathrooms X X X X X X
Wiring X X X X X X
Boilers X X X X X X
Electric heating X X X X X X
Total investment in your area X
Many of these improvements are things you told us you felt would improve your homes and neighbourhood. We cannot do everything straight away, so have tried to make sure the things that will make the biggest difference are done first. We will also continue to fix any repairs reported to us through our Same Day Repairs Service. Already done!
In May 2019, when we held the event with you to find out your views, you told us lots of things you wanted. Some of them we have been able to do during 2019/20, and these are outlined here:
"Meads Court lighting to be improved.” You told us that the lighting at Meads Court is not bright enough, and some areas are very dark at night. We have since started working on improving the brightness of the communal lighting.
"Improving the communal garden facililities at Phillip House." We have installed a new gate for increased security and installed new washing lines in the communal area. Hamp, North Petherton & South Bridgwater Villages Shaping Your Community 2020-2025 Based on your feedback our immediate focus will be:
Community activity and engagement Working with you to create more community activities, and listen to your ideas about your local area. Together we will develop ways to keep you informed and help you access information about up-and-coming events and opportunities. Sustainable support Working with you to develop opportunities to access support. We will identify and help you get involved in projects that enable and empower residents to be active and take pride in their community.
Contracted services Consulting with you about the contracts we buy-in for services delivered in your area. If this is something we would need to charge for, we will work with you to make sure we deliver what you want and need. In response to your feedback, we will explore window cleaning options in blocks.
Safe and secure homes Developing better ways of listening and communicating with you, to identify where improvements can be made in order to reassure you that your homes and communal areas remain safe and secure.
Communal green spaces and fly-tipping
Working with you to develop new ways to prevent fly-tipping. We will continue to hold our Skip Days and explore further ways to keep your community clean and tidy. We will also support you to improve your communal green spaces to enhance your well-being and quality of life. You also told us ...
At the Shaping Your Community events, you told us lots of things we either can’t directly do anything about, or can’t do anything without your help. These were:
You would like more parking available by the school at Rhode Lane. Much of this area is owned by Somerset County Council and managed by the Highways department. Although we cannot change the way this is managed we can help raise your concerns and influence some of the decisions they make. Our Neighbourhood Teams can also work with you to seek opportunities to improve traffic calming.
You would like more CCTV. Homes in Sedgemoor is unable to provide CCTV but will raise your concerns with Sedgemoor District Council and work closely with the police to help make your community safer.
Road safety in the Hamp area. Similar to above, much of this area is owned by Somerset County Council and managed by the Highways department. Although we cannot change the way this is managed we can raise your concerns and influence some of the decisions they make . Hamp, North Petherton & South Bridgwater Villages Shaping Your Community 2020-2025
How you can help
We want to deliver the best service to you, when you want and need it. This is what we ask you to do to make sure we can do that:
Keep talking to us, and telling us about anything you feel we can do together to keep improving your homes and neighbourhood.
Get involved with us to help deliver better services. You can do this by joining our customer involvement groups, getting involved in focus groups or feeding back through surveys.
Tell us if you want us to contact you in a different way – for example, email or text.
Use our online services where you can – it's free and easy to use at anytime of the day or night.
Let us know if you experience any antisocial behaviour.
Let us know if the cleaning or caretaking is not up to scratch and in line with the standards we publish in your notice boards.
As we do the improvements outlined in this document, please help us to look after them for yourself and your community.
@HomesSedgemoor homesinsedgemoor.org 0800 585 360 / 01278 552400 Facebook.com/HomesinSedgemoor