GOVERNMENT OF INDIA, DEPARTMENT OF SPACE ISRO SATELLITE CENTRE (ISAC)

ISAC/PUBLIC TENDER NOTICE NO. 02 30th April, 2015

On behalf of the President of India, Head, Purchase & Stores, ISRO Satellite Centre [ISAC], HAL Airport Road, Vimanapura Post, Bangalore – 560 017, invites sealed tenders for the supply of the following from BANGALORE BASED FIRMS ONLY. Two Part Tender

SL TENDER BRIEF DESCRIPTION NO REFERENCE Providing House Keeping, Maintenance, Care Taking and Catering support Services

01 ISCO-2014-0-28482-01 at ISAC Guest House & ISRO Guest House at Devanahalli

st SUBMISSION OF TENDER : 01 June 2015 AT 16.00HRS (IST) OPENING OF TENDER : 02nd June 2014 AT 10.00HRS (IST) Tender documents can be downloaded from www.isro.gov.in. Tender fees at Rs. 229/- by Demand Draft shall be drawn for the above Tender and submitted along with offer. Tenders will be opened in presence of attending Tenderers or their authorized representatives on production of valid Authorisation Letter.

Head, Purchase & Stores

INSTRUCTIONS TO TENDERS

1. Bids will not be considered after the due date and time.

2. ISAC, Bangalore will not be responsible for any postal delays/loss of tender documents in transit. ISAC reserves the right to accept or reject any of the tender in full or part without assigning any reason thereof.

3. Tender documents will be hosted shortly on ISRO Web site of www.isro.gov.in. Interested tenderers may, at their option, download the tender documents from website and submit offers along with prescribed tender cost (in form of Bank Draft) as per details in the tender notification. The Demand Draft towards tender fee should be sent in a separate cover along with Technical Bid only. At the time of opening tender if the offer does not contain tender fee, the same will be rejected.

4. Tender fee shall be payable only in the form of bank draft drawn in favour of Accounts Officer, ISRO Satellite Centre, payable at Bangalore. No other mode of payment for tender fee is acceptable.

5. Quotations received without payment of tender fee will be treated as unsolicited.

6. Tenderers/ Firm’s Name and Tender Number Shall be indicated on the reverse side of the Demand Draft.

7. Tenderers can also procure the tender documents from Purchase & Stores officer, ISRO Satellite Centre, HAL Airport Road, Vimanapura Post, Bangalore – 560 017, on all working days between 10.00Hrs to 16.00Hrs. IST on payment of non-refundable tender fee indicated above.

8. While requesting for tender documents by post, please do not superscribe tender number and due date on the envelope. Please indicate “Request for Tender Documents”.

9. The Demand Draft for the Tender fee should not be dated prior to the date of publication of Invitation to Tender.

10. If tender opening date happens to be a Public Holiday, the tender(s) shall be opened on the next working day.

11. Sales Tax and /or other duties/levies where legally leviable and intended to be claimed should be distinctly shown separately in the tender.

12. Your quotation should be valid for 120 days from the date of opening of the tender.

13. Prices are required to be quoted according to the units indicated.

14. All available technical literature, catalogues and other data in support of the specifications and details of the items should be furnished along with the offer.

15. Specification: Stores offered should strictly conform to our specification. Deviations, if any, should be clearly indicated by the tenderer in their quotation. The tenderer should also indicate the make / Type number of the stores offered and provide catalogues, technical literature, and samples, wherever necessary along with the quotations. Test Certificates wherever necessary should be forwarded along with Supplies. Whenever options are called for in our specifically mentioned by us, the tenderer could suggest changes to specifications with appropriate response for the same.

16. The Purchaser shall be under no obligation to accept the lowest or any tender and reserves the right of acceptance of the whole or any part of the tender or portion of the quantity offered and the tenderers shall supply the same at the rates quoted.

17. All amounts shall be indicated both in words as well as in figures. Where there is difference between amounts quoted in words and figures, the amount quoted in words shall prevail.

18. In order to avail of the benefits extended by Government of India to the Micro and Small Sectors, please submit attested copy of the valid Entrepreneur Memorandum Part II signed by the General Manager, District Industries Centre or NSIC Registration Certificate along with your offer.

GOVERNMENT OF INDIA DEPARTMENT OF SPACE ISRO SATELLITE CENTRE BANGALORE

INSTRUCTIONS TO TENDERERS AND GENERAL TERMS AND CONDITIONS

Chapter – 1

1.0 Instructions to Tenderers:

1.1 Bids will not be considered after the due date and time.

1.2 ISRO Satellite Centre [ISAC], Bangalore will not be responsible for non receipt of tender[s]/offer[s]; any postal delays/loss of tender documents in transit. ISAC reserves the right to accept or reject any of the tender in full or part without assigning any reason thereof.

1.3 Public Tender documents will be hosted shortly on ISRO Web site of www.isro.gov.in. Interested tenderers may, at their option, download the tender documents from website and submit offers along with prescribed Tender Fee (in the form of Bank Draft) as per details in the Tender Notification. The Demand Draft towards Tender Fee should be sent along with Technical Bid only. At the time of opening tender, if the offer does not contain tender fee in the Technical Bid, the same will be treated as incomplete and such offer[s] will be rejected.

1.4 Tender fee shall be payable only in the form of Bank Draft [DD] drawn in favour of Accounts Officer, ISRO Satellite Centre, payable at Bangalore. No other mode of payment for tender fee is acceptable.

1.5 In case of Public Tender/Expression of Interest, Quotations received without payment of prescribed Tender Fee will not be considered.

1.6 Tenderers/Firm’s Name and Tender Number shall be indicated on the reverse side of the Demand Draft/Bank Draft.

1.7 The Demand Draft/Bank Draft for the Tender Fee should not be dated prior to the date of Publication Public Tender Notification.

1.8 Tenderers can also procure the Tender Documents from Purchase & Stores Officer, ISRO Satellite Centre, P.B.No.1795, Old Airport Road, Vimanapura Post, Bangalore – 560 017, on all working days between 10.00 Hrs to 16.00 Hrs IST on payment of prescribed Tender Fee by way of Demand Draft/Bank Draft.

1.9 While requesting for Tender Documents by post, please do not superscribe Tender Number and Due Date on the envelope. Please indicate “Request for Tender Documents”.

1.10 If tender opening date happens to be on an unidentified Holiday due to Force Majeure, such tender(s) shall be opened on the next working day.

1.11 The Tenderers should submit quotations in a sealed envelope, superscribing the Tender Number and Due Date of opening. The Tender shall be complete in all respects with technical specifications, including pamphlets and catalogues. If the Quotations are sent by Fax/E-mail, confirmatory copy has to be sent necessarily. However, Fax/ E-mail quotations will not be accepted in respect of Public Tenders unless otherwise specified.

1.12 The facility of Inter-State Purchases by Government Department against Form-D stands withdrawn w.e.f. from 01.04.2007. As such, Tenderers are requested to indicate the percentage of Sales Tax applicable without any concession.

1.13 Sales Tax and/or Other Duties/Levies where legally leviable and intended to be claimed should be distinctly shown separately in the Tender.

1.14 As a Government of India Department, this office will issue necessary Declaration/Certificate to release the goods free from Octroi. Tenderers shall ensure that necessary certificates are obtained by them from ISRO Satellite Centre, Bengaluru to avoid any payment of such levies.

1.15 Prices are required to be quoted according to the units indicated.

1.16 All available technical literature, catalogues and other data in support of the specifications and details of the items should be furnished along with the offer.

1.17 Samples, if called for, should be submitted free of charges by the tenders and the Purchaser shall not be responsible for any loss or damages thereof, due to any reason whatsoever. In the event of non acceptance of tender, the tenderer will have to remove the samples at his own expenses.

1.18 Approximate Net and Gross weight of the items offered shall be indicated in your offer. If dimensional details are available the same should also be indicated in your offer.

1.19 Specifications: Stores offered should strictly conform to our Specifications, Deviations, if any, should be clearly indicated by the tenderer in their quotation. The tender should also indicate the Make/Type number of the Stores offered and provide catalogues, technical literature, and samples, wherever necessary along with the quotations. Test Certificate wherever necessary should be forwarded along with Supplies. Whenever options are called for in our Specifications, the tenderer should address all such options. Wherever specifically mentioned by us, the tenderer could suggest changes to specifications with appropriate justification for the same.

1.20 The Purchaser shall be under no obligations to accept the lowest or any tender and reserve the right of acceptance of the whole or any part of the tender or portion of the quantity offered and the tenderers shall supply the same at the rates quoted.

1.21 All amounts shall be indicated both in words as well as in figures. Where there is difference between amount quoted in words and figures, the amount quoted in words shall prevail over the amount mentioned in figures

1.22 The tenderer should supply along with his tender the name of his Bankers, if required by the Purchaser.

1.23 The Purchaser reserves the right to place order on the successful tenderers for additional quantity at the rates quoted.

Chapter – 2

2.0 Terms and Conditions:

2.1 Definitions:

(a) The term ‘Purchaser’ shall mean the President of India or his successors or assigns.

(b) The term ‘Contractor’ shall mean the person, firm or company, with whom or with which the Order for the supply of Stores is placed and shall be deemed to include the Contractor’s Successors/Representative, Heirs, Executors and Administrators unless excluded by the Contract.

(c) The term ‘Purchase Order’ shall mean the communication signed on behalf of the Purchaser by an officer duly authorized intimating the acceptance on behalf of the Purchaser on the terms and condition mentioned or referred to in the said communication accepting the Tender or offer of the Contractor for supply of Stores or plant, machinery or part thereof.

(d) The term “Stores” shall mean what the Contractor agrees to supply under the Contract as specified in the Purchase Order including erection of plants and machinery and subsequent testing should such a condition be included in the Purchase Order.

3.0 Prices:

Tenders offering firm prices will be preferred. Where a price variation clause is insisted upon by a tenderer for quotations a reasonable ceiling should be submitted. Such offers should invariably be supported by the base price taken into account at the time of tendering and also the formula for any such variations.

4.0 Terms of Payment in case of Overseas Supplier[s]:

4.1 Being a Government of India Department, the normal terms of payment are by Sight Draft [SD]. However, other terms of payment like establishment of Letter of Credit [LC] may be considered by the Purchaser on such terms and conditions as may be agreed upon.

4.2 The Sight Draft/Letter of Credit will be operative on presentation of the following documents: (a) Original Bill of Lading/Airway Bill. (b) Commercially certified Invoices describing the Stores delivered, quantity unit rate and their total value in triplicate. The Invoice should indicate the discounts, if any and Agency Commission separately. (c) Packing list showing individual Dimensions and Weight of the Packages. (d) Country of Origin Certificate can be declared on the Invoice. (e) Test Certificate. (f) Declaration by the Seller that the Contents in each case are not less than those entered in the Invoices and the quality of the Stores are guaranteed as per the specification asked by the Purchaser. (g) Warranty and Guarantee Certificates vide Clause 24.

4.3 Packing:

(a) The Contractor wherever applicable shall pack and crate all Stores for Sea/Air shipment as applicable in a manner suitable for export to a tropical humid climate, in accordance with Internationally accepted Export practices and in such a manner so as to protect it from damages and deteriorations in transit by Road, Rail or Sea for Space qualified Stores. The Contractors shall be held responsible for all damages due to improper packing.

(b) The Contractor shall ensure that each Box/Unit of shipments are legible and properly marked for correct identification. The failure to comply with this requirement shall make the contractor liable for additional expenses involved.

(c) The Contractor shall notify the Purchaser of the date of shipment from the Port of Embarkation as well as the expected date of arrival of such shipment at the designated Port of Arrival.

(d) The Contractor shall give complete shipment information concerning the weight, size, content of each packages etc.,

(e) Transshipment of equipments shall not be permitted except with written permission of Purchaser.

(f) Apart from the despatch documents negotiated through Bank, the following document shall also be airmailed to the Purchaser within 7 days from the date of shipment by Sea and within 3 days in case of Air Consignment:

a. Commercial Bill of Lading/Air Way Bill, Post Parcel Receipt (two non-negotiable copies). b. Invoice (3 copies). c. Packing List (3 copies). d. Test Certificates (3 copies). e. Certificate of Origin as declared in the Invoice. f. Warranty/Guarantee Certificate

Contractor shall also ensure that one copy of the Packing List is enclosed in each case/box.

5.0 Terms of Payment in case of Indigenous Supplier[s]:

Contractor [s] Bill will be passed for payment only after the Stores have been received, inspected and accepted by the Purchaser. Normally payment will be made for the accepted Stores within 30 days from the date of receipt and acceptance of the material at ISAC.

6.0 Import Licence:

All Imports are being covered under Free Importability under Para 2.1 of Chapter 2 of EXIM Policy 2009-2014 of Government of India. No separate Import License is required. If it is required subsequently, Department will obtain necessary Import License. Similarly, if Export License is required, the Tenderer[s] shall mention the same while submitting the offer.

7.0 Address of Indian Agent:

[In case of the overseas Supplier, please mention the Name and complete Postal Address of their Indian Agent with necessary details on Type of Relationship, Proof of Certificate if any].

8.0 Guaranteed Time of Delivery:

The time for and the date of delivery of Stores will be deemed to be the essence of the Purchase Order/Contract failing which Purchaser reserves the right to Cancel the Order/Contract at his discretion.

9.0 Inspection and Acceptance Tests:

9.1 The Purchaser’s representatives shall also be entitled at all reasonable times during manufacture to Inspect examine and test at the Contractor’s premises, the material and workmanship of all Stores to be supplied under this contract and if part of the said Stores is being manufactured on other premises, the Contractor shall obtain the Purchaser’s representative permission to inspect, examine and test and shall not release the Contractor from the obligations under this Contract.

9.2 For tests on the premises of the Contractor or any of his sub-contractors, the Contractor shall Provide Free of Cost Assistance, Labour, Materials, Electricity, Fuel and Instruments as may be required or as may be reasonably needed by the Purchaser’s representative to carry out the tests efficiently.

9.3 When the Stores have passed the specified test, the Purchaser’s representative shall furnish a certificate to this effect in writing to the contractor. The contractor shall provide copies of Test Certificate to the Purchaser as may be required.

10.0 Bank Guarantee towards Free Issue Materials (FIM):

The successfull Tenderers shall furnish Bank Guarantee (BG) towards the cost of Free Issue Materials issued by Purchaser towards adequate Security for the FIM for the execution of the Contract. The BG is to be kept valid till supply and acceptance of the final product.

10.1 In the case of Public Sector Undertaking and Government Organization, Indemnity Bond [IB] together with Insurance shall be considered.

10.2 For Fabrication of items, the supplier should quote the rates considering the Scrap Materials generated and taken over by Supplier.

11.0 Mode of Despatch:

Generally, Stores should be dispatched by Indian Flagged Vessel or Conference Vessel or through our designated Freight Forwarder or any other Agency nominated by the Purchaser. A copy of the Invoice and Packing List should invariably be kept inside each of the package.

12.0 Port of Entry:

For Sea Consignments, the Port of Entry shall be “CHENNAI”. The Port of Ultimate Destination shall be “INLAND CONTAINER DEPOT [ICD, BENGALURU]”. The Customs Clearance shall be arranged at ICD Bengaluru. For Air Consignments, Port of Entry shall be “BENGALURU INTERNATIONAL AIRPORT”.

13.0 Ultimate Consignees:

Senior Purchase & Stores Officer [Stores], ISRO Satellite Centre, P.B.No.1795, Old Airport Road, Vimanapura Post, Bangalore-560 017, India.

14.0 Shipping Marks: The marks on the shipping documents such as Invoice, Bill of Lading/Airway Bill and on the packages should be as follows:

Purchase Order No………………. Date……………….. GOVERNMENT OF INDIA Department of Space/ ISRO Satellite Centre Bangalore – 560 017/INDIA Destination…………………………. Port of Entry……………………………….

15.0 Demurrage:

Supplier shall bear demurrage charges if any, incurred by the Purchaser due to delayed presentation of shipping documents as prescribed in Para 4.2 to the Bankers within reasonable time (say within 10-12 days) from the date of Bill of Lading for Sea Consignments and within 3-4 days from the date of Air Way Bill for Air Consignments.

16.0 Insurance of the Stores:

No Insurance is required at our cost. The Supplier shall be responsible for insuring the Stores wherever considered necessary. The Contractor shall however, be responsible for notifying to the purchaser or the insurer nominated by the purchaser, the complete details of the proposed shipments including the value of each shipment and other relevant data immediately after shipment, to enable the Purchaser or the Insurers to arrange for the issuance of the Insurance Policy, if required. The necessity or otherwise of Insurance will be as indicated in the Purchase Order.

17.0 Acceptance of Stores:

(a) The Stores shall be tendered by the Contractor for Inspection at such places as may be specified by the Purchaser at the Contractor’s own risk, expenses and cost.

(b) It is expressly agreed that the acceptance of the Stores contracted for is subject to final approval by the Purchaser, whose decision shall be final.

(c) If, in the opinion of the Purchaser, all or any of the Stores that do not meet the performance or quality requirements specified in the Purchaser Order, they may be either rejected or accepted at a price to be fixed by the purchaser and his decision as to rejection and the prices to be fixed shall be final and binding on the Contractor.

(d) If the whole or any part of the Stores supplied are rejected in accordance with Clause No.17 above, the Purchaser shall be at liberty, with or without notice to the Contractor, to Purchase in the open market at the expense of the Contractor, stores meeting the necessary performance and quality contracted for in place of those rejected, provided that either the purchaser or the agreement to purchase from another supplier is made six months from the date of rejection of the Stores as aforesaid.

18.0 Contractor[s] Default Liability:

18.1 The Purchaser may upon written notice of default to the Contractor, may terminate the contract in whole or in part in circumstances detailed hereunder:-

(a) If in the judgment of the Purchaser, the Contractor fails to make delivery of Stores within time specified in the Contract/Agreement or within the period for which extension has been granted by the Purchaser to Contractor.

(b) If in the judgment of the Purchaser, the contractor fails to comply with any of the other provisions of this Contract.

18.2 In the event of Purchaser terminating the contract in whole or in part thereof, as provided in Clause 18.1, the Purchaser reserves the right to purchase, upon such terms and in a manner as he may deem appropriate, Stores similar to that terminated and the Contractor shall be liable to the Purchaser for any additional cost for such similar Stores, and/or for Liquidated Damages for delays as defined in Clause 23 until such reasonable time as may be required for the final supply of Stores.

18.3 If this contract is terminated as provided in Clause 18.1 the Purchaser in addition to any other rights provided in this Article, may require the Contractor to transfer title and deliver to the Purchaser under any of the following cases in the manner and as directed by the Purchaser.

(a) Any completed Stores.

(b) Such partially completed Stores, drawing information and Contract right (here-in-after called manufacturing material) as the Contractor has specifically produced or acquired for the Contract as terminated. The Purchaser shall pay to the Contractor, the Contract price for completed Stores delivered to and accepted by the Purchaser and for manufacturing materials delivered and accepted.

18.4 In the event, the Purchaser does not terminate the Contract as provided in Clause 18.1, the Contractor shall continue the performance of the Contract, in which case he shall be liable to the Purchaser for Liquidated Damages for delay as set out in Clause 23 until the Stores are accepted.

19.0 Replacement:

If the Stores or any portion thereof, is damaged or lost during the transit, the Purchaser shall give notice to the Contractor setting forth particulars of such Stores damaged or lost during transit. The replacement of such Stores shall be effected by the Contractor within a reasonable time to avoid unnecessary delay in the intended usage of the Stores. The price of replacement items shall be paid by the Purchaser on the basis of original price quoted in the tender or as reasonably worked out from the tender. The cost of damages will however, be claimed by the Purchaser from the Insurance Company. The Import Licence/Customs Clearance Permit for the replacement will be provided by the Purchaser.

20.0 Rejection:

If the Stores supplied by the Contractor are found defective in material or workmanship or otherwise not in conformity with the requirements of the Contract specification, the Purchaser shall either reject the Stores or request the Contractor in writing to rectify the same. The contractor, on receipt of such notification shall either rectify or replace the defective Stores free of cost to the Purchaser. If the Contractor fails to do so, the Purchaser may either:-

(a) Replace or rectify such defective Stores and recover the extra cost so involved from the Contractor, or

(b) Terminate the Contract for default as provided under Clause 18 above.

(c) Acquire the defective Stores at a reduced price considered equitable under the circumstances.

The provision of this Article shall not prejudice the Purchasers rights under Clause 23.

21.0 Force Majeure:

21.1 If the completion of supply of Stores is delayed due to reasons of Force Majeure, such as Acts of God, Acts of Public Enemy, Acts of Government, Fires, Flood, Epidemics, Quarantine, Restrictions, Strikes, Lockouts, Civil Commotion, Riots, Freight Embargoes and Stoppage of services by Government, refusal or non-receipt of Import License for imported items, the delay in service shall be extended by a period[s] not in excess of duration of such Force Majeure. Each party undertake to advise the other as soon as it becomes aware of the circumstance of such Force Majeure, so that actions under the provisions of this contract can be mutually reviewed and agreed upon between the Contractor and the Purchaser.

21.2 The Contractor shall give notice within 15 days to the Purchaser in writing of his claim for an extension of time. The Purchaser on receipt of such notice after verification, if necessary, may agree to extend the Contract Delivery Date as may be reasonable but without prejudice to other Terms and Conditions of the Contract.

21.3 If the Force Majeure condition extends over a period of Three [03] months both the parties of the Contract shall mutually discuss and arrive at an agreement for continuation or termination of the Contract.

22.0 Erection of Plant and Machinery:

Wherever erection of plant or machinery is the responsibility of the Contractor as per the terms of the Contract and in case the Contractor fails to carry out the erection as and when called upon to do so within the period specified by the Purchaser, the Purchaser shall have the right to get the erection done through any source of his choice. In such an event, the Contractor shall be liable to bear any additional expenditure that the Purchaser is liable to incur towards erection. The Contractor, shall, however, not be entitled to any gain due to such an action by the Purchaser.

23.0 Delay in Completion/Liquidated Damages:

If the Contractor fails to deliver the Stores within the time specified in the Contract or any extension thereof, the Purchaser shall recover from the Contractor as Liquidated Damages a sum one-half of one percent (0.5 percent) of the Contract price of the undelivered Stores for each calendar week of delay or part thereof. The total Liquidated Damages shall not exceed Ten percent (10 percent) of the Contract price of the unit or units so delayed. Stores will be deemed to have been delivered only when all its component/parts are also delivered in full to make use of the whole system/equipment as the case may be. If certain components/parts are not delivered in time, the entire value of Contract/Stores will be considered as delayed until such time as the missing parts are delivered.

Delivery is yet to be complete when Installation, Commissioning, Testing and Acceptance is completed wherever it is applicable.

24.0 Guarantee and Replacement:

(a) The Contractor shall guarantee that the Stores supplied shall comply fully with the specifications laid down, for material, workmanship and performance for a period of Twelve months [12] after the acceptance of the Stores. If any defects are discovered, therein or any defects therein are found to have developed under proper use arising from faulty materials, design or workmanship, Contractor shall remedy such defects at his own cost provided, he is called upon to do so within a period of 14 months from the date of acceptance thereof, by the Purchaser who shall state in writing in what respect the Stores or any part thereof, are faulty.

(b) If in the opinion of the Purchaser, it becomes necessary to replace or renew any defective Stores, such replacement or renewal shall be made by the Contractor free of all costs to the Purchaser, provided the notice informing the Contractor of the defect is given by the Purchaser in this regard within the said period of 14 months from the date of acceptance of stores thereof.

(c) If Contractor fail to rectify the defects, the Purchaser shall have right to reject or repair or replace, at the cost of the Contractor the whole or any portion of the defective Stores.

(d) The decision of the Purchaser, notwithstanding any prior approval or acceptance or inspection thereof, on behalf of the Purchaser, as to whether or not the Stores supplied by the Contractor are defective or any defect has developed within the said period of 12 months or as to whether the nature of the defects requires renewal or replacement, shall be final, conclusive and binding on the Contractor.

(e) To fulfill guarantee conditions outlined in Clause 24 (a) to (d) above, the Contractor shall, at the option of the Purchaser, furnish a Bank Guarantee (as prescribed by the Purchaser - Bank Guarantee format) from a Nationalized/Scheduled Bank approved by the Purchaser for an amount equivalent to 10% of the value of the Contract within a reasonable time after the receipt of PO/Contract for the due performance of the Contract as well as the product delivered. On the performance and completion of the contract in all respects, the Performance Bank Guarantee will be returned to the Contractor without any interest.

(f) All the replacement Stores shall also be guaranteed for a period of 12 months from the date arrival of Stores at Purchaser’s site.

(g) Even while the 12 months guarantee applies to all Stores in case where a greater period is called for by our specifications then such a specification shall apply, in such cases the period of 14 months referred to in Clause 24 (a) and (b) shall be the ‘asked for’ guarantee period plus two months.

25.0 Arbitration:

In the event of any dispute or difference relating to the interpretation and application of the Contract, such dispute or difference shall be settled amicably by mutual consultations of the good Offices of the respective parties. If such a resolution is not possible, then the unresolved dispute or difference shall be referred to the Sole Arbitrator appointed by Director, ISRO Satellite Centre, Bangalore in accordance with the rules and procedures of Indian Arbitration and Conciliation Act 1996 or any modification thereof. The decision of the Arbitrator shall be final and binding on both the parties. The expenses for the Arbitration shall be paid as may be determined by the Arbitrator. The Arbitration shall be conducted in Bangalore.

Pending the submission of and/or decision on a dispute, difference or claim or until the Arbitral award is published; the Parties shall continue to perform all of their obligations under this Agreement without prejudice to a final adjustment in accordance with such award.

26.0 Arbitration with Overseas Supplier:

In the event of any dispute or difference arising out of or in connection with this Purchase Order, such dispute or difference shall be settled amicably by mutual consultants or through the good offices of the respective parties. If such resolution is not possible, then the unresolved dispute or difference shall be referred to the Sole Arbitrator appointed in accordance with provisions of the ICADR Arbitration Rules, 1996 of the International Center for Alternative Dispute Resolution, New Delhi. The Arbitration shall be conducted in India in accordance with the Rules & Procedures of the Arbitration and Conciliation Act of 1996 or any re- enactment or modification thereof. The decision of the Arbitrator shall be final and binding upon the parties and the expenses for the arbitration shall be paid as may be determined by the Arbitrator.

27.0 Arbitration with Public Sector Undertakings:

In the event of any dispute or difference relating to the interpretation and application of the Contract, such dispute or difference shall be settled amicably by mutual consultations of the good Offices of the respective parties. If such a resolution is not possible, then the unresolved dispute or difference shall be referred to the Sole Arbitrator appointed in the Department of Public Enterprise under the Permanent Machinery for Arbitration.

28.0 Language and Measures:

All documents pertaining to the Contract including specification schedule notices, correspondence, operating and maintenance instruction drawings or any other writing shall be written in English language only. The metric system of measurement shall be used exclusively in the Contract.

29.0 Applicable Law:

The Contract shall be interpreted, construed and governed by the Laws of India.

30.0 Jurisdiction:

The Courts within Bengaluru will have the Jurisdiction to deal with and deciding any matter arising out of this Contract.

31.0 Indemnity:

The Contractor shall warrant and deemed to have warranted that all Stores supplied against this contract are free and clean of infringement of any Patent, Copy Right or Trademark and shall at all times indemnify the Purchaser against all claims which may be made in respect of the Stores for infringement of any right protected by Patent, Registration of the design or Trade mark and shall take all risk of accidents or damage which may cause a failure of the supply from whatever cause arising and the entire responsibility for the sufficiency of all the means used by him for the fulfillment of the Contract.

32.0 Counter Terms & Conditions:

Where counter terms and conditions printed or cyclostyled condition have been offered by the supplier, the same shall not be deemed to have been accepted by the Purchaser, unless specific written acceptance thereof, is obtained.

33.0 Security Interest:

On each item to be delivered under this Contract, including an item of work in progress in respect of which payment have been made in accordance with the Terms of the Contract. Purchaser shall have a Security Interest in such items which shall be deemed to be released only at the time when the applicable deliverable items is finally accepted and delivered to the Purchaser in accordance with the terms of Contract. Such Security Interest of the Purchaser shall constitute a prior charge as against any other charge or interest created in respect of such items by any other entity.

34.0 Bank Charges:

All Bank Charges Payable within India shall be borne by Purchaser. Similarly, all Bank Charges Payable outside India shall be borne by the Supplier.

35.0 Training:

The Contractor shall, if required by the Purchaser, provide facilities for the Practical Training of Purchaser’s Engineering or Technical Personnel from India and for their active association on the manufacturing process throughout the manufacturing period of the Contract/Stores, number of such personnel to be mutually agreed upon.

36.0 Excise Duty:

ISRO, Satellite Centre, Bengaluru is exempted from payment of Excise Duty vide Notification No.10/97CE dated 01.03.1997 as amend vide Notification No.16/2007CE dated 01.03.2007. The necessary Excise Duty Exemption Certification [EDEC] shall be provided. Tenderers are requested to take note of this aspect while submitting the offer wherever applicable.

37.0 Customs Duty:

ISRO, Satellite Centre, Bengaluru is exempted from payment of Customs Duty vide Notification No.12/12- Cus dated 17.03.2012. The necessary Customs Duty Exemption Certification [CDEC] shall be provided. Tenderers are requested to take note of this aspect while submitting the offer wherever applicable.

38.0 Annual Maintenance Contract [AMC]/Extended Warranty:

Tenderers are requested to quote separately towards Annual Comprehensive Maintenance Service/Extended Warranty and Non-Comprehensive Maintenance besides attending to unlimited Break- Down calls wherever specification calls for after expiry of Standard Warranty.

39.0 Transparency:

Tenderers are free to ask Purchaser for the Bidding conditions, Process and/or Rejection of bids etc., during the procurement process.

40.0 Participation of Indian Agents:

In a Tender, either the Indian Agent on behalf of Principal/OEM or Principal/OEM itself can bid. But both cannot bid simultaneously for same item/product. If an Agent submit bid on behalf of Principal/OEM, the same Agent shall not submit a bid on behalf of another Principal/OEM in the same Tender for the same item/product.

41.0 Implementation of Government Purchase and Price Preference Policy for MSEs:

In order to avail of the benefits extended by Government of India to the Micro and Small Enterprises [MSEs], please submit attested copy of the valid Entrepreneur Memorandum Part-II signed by General Manager, District Industries Center or National Small Industries Corporation [NSIC] Registration Certificate along with your offer. The facilities/ benefits will be extended as per Order No: 25(2)/2011-MA dated 14.10.2011 issued by Ministry of MSME, Government of India, New Delhi.

42.0 Purchase Preference to Public Sector Undertakings:

Wherever, Purchase/Price Preference is applicable for Public Sector Undertaking [PSUs] will be as per the extant orders of Department of Space.

43.0 High Sea Sale:

Tenderers submitting offer[s] against High Sea Sale Trade, the price of such offers be in Indian Rupees only and shall be inclusive of Freight and Clearance Charges for delivery up to ISRO Satellite Centre, Bengaluru. The offers shall be Firm, Fixed Price without any variation in Exchange Conversion Rate whatsoever. No Sales Tax will be applicable for High Sea Sale.

44.0 Splitting of Order[s]:

The Volume/Quantity for certain specialized nature of jobs is considerably large and it is necessary the orders are split with more than one party in order to ensure timely delivery/services. ISAC reserves right to split the Purchase Orders to more than one party. However, every effort will be made to bring the Commercial aspect including price of the parties on a single common platform. This is aimed at providing equal opportunity for the parties while taking the decision.

45.0 Agency Commission:

The amount of Commission included in the price and payable to the Indian Agent of the Contractor shall be paid directly to the Indian Agent[s] by the Purchaser in equivalent Indian Rupees on the basis of an Invoice from the Indian Agent by applying T.T. buying rate of exchange ruling on the date of placement of the Purchase Order/Contract and within 30 days from the date of receipt and acceptance of the stores.

The Contractor shall Invoice only for the net amount payable to him, after deducting the amount of Agency Commission included in the Invoice which would be paid to the Indian Agent[s] directly by the Purchaser. However, the Contractor[s] quote should separately reflect the amount of Commission payable to his Indian Agent.

As per the Compulsory Enlistment Scheme of the Department of Expenditure, Ministry of Finance, it is compulsory for Indian Agents who desired to quote directly on behalf of their Foreign Principals to get themselves enlisted with the Central Purchase Organization [Eg: DGS&D]

46.0 Validity of Offer:

The offer should be valid for a minimum period of 120 days from the date of opening of the tender.

47.0 The Authority of person signing the Tender, if called for shall be produced.

48.0 Instruction/Operation Manual containing all assembly details including wiring diagrams should be sent wherever necessary in duplicate. All documents/correspondence should be in English language only.

49.0 The Purchaser reserves the right to accept or reject any offer in whole or in part without assigning any reason.

50.0 It is expressly agreed that the acceptance of the Stores contracted for is subject to final approval in writing by the Purchaser.

51.0 Permitted Number of Shipment [ONE] only. Any additional is shipment will be at suppliers cost. Part shipment is not allowed unless specifically agreed to by us.

52.0 Inspection/Test/Certificate should be provided for the goods after testing it thoroughly at the Contractors works. If any inspection by Lloyds or any other Testing Agency is considered necessary, it shall be arranged by Contractors on the instructions of the Purchaser.

53.0 Where Erection, Assembly or Commissioning is a part of the Contract, it should be done immediately on notification. The Contractor shall be responsible for any loss/damages sustained due to delay in fulfilling this responsibility.

54.0 For items having Shelf Life, the same shall be supplied with maximum Shelf Life if order is placed.

55.0 Earnest Money Deposit/Bid Security:

The Tender should be accompanied with an Earnest Money Deposit for a prescribed amount wherever called for in the Notice Inviting Tender [NIT].

56.0 Buy-Back Offer:

Wherever Contract considered necessary, the quotation shall be given separately with Buy-Back Offer and also without Buy-Back Offer so as to enable Purchaser either to Trade or not to Trade the item while purchasing the new one.

57.0 Evaluation of Tenders:

The Evaluation/Loading criteria in respect of Payment Terms, Performance Bank Guarantee, Free issue of Materials etc., having financial implications will be considered to arrive L-1 status.

58.0 Risk Purchase:

Risk Purchase Clause will be applicable wherever considered necessary.

59.0 Fall Clause:

Fall Clause will be applicable wherever considered necessary.

60.0 Conditional Discount/Offer:

Conditional Discounts/Offer will not be considered.

61.0 Free Supply of Public Tender Documents:

One set of tender documents, can be supplied free of cost to Government Departments, Public Sector Undertakings [both Central and State]. Tender documents, can also be supplied free of cost to Foreign sources.

62.0 Termination:

Under the normal circumstances, Termination/Short Closing of the PO/Contract is not foreseen. However in case of continued non performance of the PO/Contract, ISAC reserves the right to: [i] Terminate the Contract wholly or partly by giving 30 days prior notice [ii] ISAC reserves the right to terminate the PO/Contract at any time by giving 30 days prior notice.

63.0 Parallel Contract:

ISAC reserves the right to enter into Parallel Contract/s with one or more Contractors.

64.0 Lowest Offer:

The lowest offer (L-1) shall be decided based on the aggregate value of all items put together for which quotation have been called for, wherever necessary.

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SPECIAL INSTRUCTIONS FOR 2 PART TENDER

PART I (TECHNICAL AND COMMERCIAL PART):

This should consist of two sections viz., (a) Technical and

(b) Commercial

(a) Technical: This section should consist of:

 All technical specifications of the items options and accessories offered by you.  Relevant leaflets and literature and any other technical matter pertaining to the items offered. (b) Commercial: All the commercial points to be indicated (other than prices) should come in this section for example:

Delivery terms and delivery period, Payment terms (our standard Terms i.e. 100% Payment within 30 days after receipt and Acceptance)

 Validity period of the offer (120 days required)  Warranty / Guarantee applicable  Installation details such as installation is done Free of cost or not  If not indicate “installation charges indicated in Price part”.  Whether training is required; if so, free of cost, if not indicate “training charges indicated in price part”/ “Approximate weight of the consignment”.

Note: (1) Part 1 prepared as above should be Enveloped and Superscribed Technical & Commercial part 1

Reference No:

Due date :

Note: (2) Part 1 should not contain any price details

PART II (PRICE PART)

This part should consist of:

 Prices of the unit and total amount for the items offered (with break-up wherever required): Price of option and accessories Installation charges & Training (if not free)

Where the quotation is on Ex-works basis Packing forwarding and inland freight charges if any Price part (Part II) thus prepared should be Enveloped separately and superscripted as.

Price part II

Reference No:

Due date :

Note: (3) Both the envelopes (Part 1 and Part II)

Prepared as above should be placed in another envelope and superscribed as follows:

Reference No:

Due date :

Part 1 & Part II individually enveloped inside:

TO:

THE HEAD, PURCHASE AND STORES ISRO SATELLITE CENTRE GOVERNMENT OF INDIA DEPARTMENT OF SPACE AIRPORT ROAD, VIMANAPURA POST BANGALORE-560 017. Note: (4) The above should reach us on or before the due date and time.

Note: (5) HEAD, PURCHASE AND STORES, ISRO SATELLITE CENTRE, GOVERNMENT OF INDIA, DEPARTMENT OF SPACE. AIRPORT ROAD, VIMANAPURA POST, BANGALORE - 560 017. RESERVES THE RIGHT TO ACCEPT OR REJECT ANY OF THE QUOTATION IN FULL/ PART THEREOF WITHOUT ASSIGNING ANY REASONS

TWO PART SL. No. 01 FILE NO. ISCO-2014-0-28482-01

Quantity : 1 lot

SUB: Providing House Keeping, Maintenance, Care Taking and Catering support Services at ISAC Guest House & ISRO Guest House at Devanahalli

Invitation to Tender for providing House Keeping, Maintenance, Care Taking and Catering Support Services at ISRO/ISAC Guest House, Old Airport Road, Vimanapura Post, Bengaluru – 560017 and ISRO Guest House, Devanahalli, Lalagondanahalli, Near Rani Cross NH-7, Avathi Post, Devanahalli Taluk, Bengaluru - 562 110.

1.0 Preamble:

1.1 The Guest House of ISRO Satellite Centre [ISAC], is located at Old Airport Road, Vimanapura Post, Bengaluru-560 017.

1.2 ISRO Guest House, Devanahalli, Lalagondanahalli, Near Rani Cross NH-7, Avathi Post, Devanahalli Taluk, Bengaluru - 562 110

1.3 Both these Guest Houses are catering to the needs of all ISRO Centers/Units located across the country. These two Guest Houses provides transit accommodation arrangement primarily for DOS/ISRO officials as well as officials from other Central Government Departments. ISRO/ISAC is looking for a qualified, reputed and well established Service Provider who has the potential to carry out the House Keeping, Maintenance, Care Taking and Catering Support Services at these two Guest Houses.

2.0 Scope of the Work:

2.1 The scope of the work to be carried out under the Service Contract is essentially maintenance and smooth running of the ISRO/ISAC Guest House at Old Airport Road, Vimanapaura Post, Bengaluru-560 017 and ISRO Guest House, Devanahalli, Lalagondanahalli, Near Rani Cross NH-7, Avathi Post, Devanahalli Taluk, Bengaluru - 562 110

a. Manning of Front Office by Supervision.

b. House Keeping Services by positioning suitable qualified personnel and

c. Catering Services by preparing food items and maintenance of Canteen and Dining Area by positioning Cooks/Stewards/Helpers.

d. Inventory Management.

All the activities shall be carried out on round the clock by engaging suitable person[s] on 3 shifts basis. The details of work to be carried out under each category shall comprise.

A. Manning of Front Office by Supervision :

2.2 Manning of Front Office by well educated and trained supervisory level person on round clock basis or as directed by Administrative Officer or any authorized Officer of ISAC. The activities for manning the front office shall include:

 Receiving notification of arrivals of guests.

 Making ready the rooms for occupation by guests by changing linen such a bed sheets, pillow covers, towels etc.

 Servicing of guest rooms including toilets.

 Welcoming the guests and making their stay comfortable.

 Preparation of bills and collection of room tariff/food charges from the guests, and depositing the same with ISAC, on the same day with proper accounting entries in the registers.

 Preparing and submitting Room Occupancy Report.

 Arranging food requirement of the guests.

 Attending the room calls of inmates/guests and to provide wake-up calls at the appropriate time, if any, request by the guests.

 Daily cleaning of all rooms and common areas of the premises.

 Maintenance of Check-in and Check-out Register on daily basis.

 Maintaining of accommodation register and other requisite records as directed by Administrative Officer, ISAC.

2.3 Providing round the clock counter service/room service to the inmates and guests at Guest House.

2.4 Co-ordinate with Administrative Officer or any authorized Officer, ISAC for allotment of room to the guests and transport arrangement, on a regular basis.

B. House Keeping:

2.5 The details of Guest House to be maintained by the service provider are as follows:

ISAC Guest House and Devanahalli Guest House Complex includes 12 Suits, 36 Rooms [each room furnished with two single cots with beds], 1 Dormitory with 12 bed, kitchen attached with Dining hall, VIP Dining hall, two lounge, Conference Hall, Office Rooms, staff rest – room, maintenance room and store room etc.,

2.6 Maintenance and upkeep of Guest House rooms and suites in perfect and impeccable manner.

2.7 Regular daily maintenance and cleaning work shall include:  Cleaning of all rooms, toilets/bath rooms.  Cleaning of all common areas like lounges, stair cases, office rooms, conference room, common toilets, corridors, passages etc.,  Setting/resetting of the bed sheets dusts on all places above floor once in a week.  Dusting of table tops, wood paneling and overall cleaning of the specified area.  Cleaning of partition and window glasses from the inner side where accessible.  Removal of stains from table tops and walls (where washable).  Servicing of toilets through the day.  Cleaning of windows, glass, panes, doors/ventilators, ceilings, walls, internal furniture, lights, fans, electrical fittings, mirrors, glazed tiles etc., from dust using glass cleaning liquid or suitable cleaning media.  Polishing of metal strips/signs/panels/artifacts if any.  Cleaning of Back entrance, Fire exits, Main and Rear Stairways and other common areas.  Cleaning of waste bins and collection of general waste from all public areas.  Removal and disposal of dry garbage.  Vacuuming of carpeted floor.  Mopping of uncarpeted floors.  Spotting of stains on carpets where possible.  Cleaning of Lights and A/c vents, fans, light, panel strips, if any.  Polishing of brass and steel panel strips and knobs.  Special cleaning of uncarpeted floor area.  Disinfectant treatment of toilets, water closets and wash basins.  Sponging off wall stains.  Polishing telephone instruments.  Thorough cleaning of the refrigerators and floor, and behind all movable furniture.

2.8 The successful service provider shall bring all the required cleaning materials as specified by Focal Point, ISAC from time to time and claim its reimbursement at actual subject to maximum of Rs.35,000/- per month in respect of ISAC Guest House and maximum of Rs.40,000/- per month for Devanahalli Guest House and such rates claimed by the Service Provider shall in no case exceed the prevalent market rate. The list of items required every month is enclosed. If the brand or quality of the cleaning materials is not satisfactory, the same is liable to be changed/replaced by the Service Provider as per the requirement and to the satisfaction of Focal Point, ISAC. If the Service Provider himself manufactures the cleaning materials, the rates reimbursable will be on mutual consent not exceeding market rates. A separate register shall be maintained by the Service Provider for the receipt and usage of materials and to be counter signed by Administrative Officer, ISAC or any nominated person.

Dry sweeping should be done using brooms or by mechanical means or electrically operated vacuum cleaners etc., two times a day i.e in the morning and in the afternoon. Wet mopping of the floors should be done as per the instructions of Focal Point, ISAC.

2.9 Changing of linen, pillow cover in all the occupied rooms once in two days or as and when occupancy changes/vacates even at odd hrs when the guests check-in and check-out during late night and early morning.

2.10 Co-ordinate for sending the soiled bed, linen items and Towels etc., for washing / Laundering. Collecting the washed bed linen and towels etc., after washing and keep them in safe custody.

2.11 Keeping inventory of linen items and other consumables issued by the ISAC.

2.12 Carrying in/out luggage of Guests as and when they check in and checkout of guest house and accompany the guest to the allotted room.

2.13 Helping the guest to familiarize with the guest house rooms.

2.14 Providing clean filtered drinking water and mosquito repellents in the rooms.

2.15 Watering of the potted plants placed outside the building two times in a day and also washing the vehicles belonging to ISAC.

2.16 Non-working of A/cs, Geyser, TV PH fittings, Doors, Ventilators etc., shall be identified and reported to Administrative Officer/authorized officer, ISAC for servicing.

2.17 Periodical upkeep of toilets located in individual rooms and within Guest House area consisting of various fixtures such as wash basins, mirrors, IWC/WEC with modes of scrubbing, rubbing and removal of dirt, dabs and other stains etc., to bring to original condition as far as possible.

C. Catering Services:

2.18 Cooking and serving of hygienic food as per the menu provided by Admin Officer, ISAC or any authorized officer at the existing rates, a copy of which is enclosed in Annexure – A.

2.19 All the provisions required for cooking as per the approved menu should be procured and kept in Stores in advance at the cost of Service Provider.

2.20 The crockery/cutlery items will be supplied to the Service Provider by ISAC and the same shall be handled carefully. All these items are to be properly accounted and returned to ISAC with proper acknowledgement.

2.21 Preparation of food items by using standard branded materials as approved by Focal Point, ISAC.

2.22 To provide Coffee/Tea to the Guest at respective rooms on demand including servicing of bed tea/coffee. Coffee/Tea should be supplied only in crockeries.

2.23 Maintain high standard of cleanliness in the kitchen, utensils, dining tables, serving plates, glasses etc., with standard cleaning agents and in hygienic condition.

2.24 Removal of crockery items, plates, glasses etc., from the dining hall immediately and washing by using appropriate cleaning materials and wiped stacked properly as directed by Admin Officer, ISAC.

2.25 Maintenance of stock register for materials, kitchen equipments, utensils, crockery, cutlery items etc., provided by ISAC and ADO, ISAC is empowered to verify the ISAC records and physically inspect the items as and when necessary.

D. Inventory Management:

A proper Inventory of all the equipments, fittings and furniture, linen including consumables etc., which are placed at the direct charge and custody of the Contractor, for use and care shall be maintained by the Contractor. For any shortage of items noticed during the period of the contract, appropriate replacement value of the item shall be recovered from the amount payable to the Contractor by ISAC, Bangalore.

The successful service provider has to account for the inventory while taking the charge and the Focal Point, ISAC shall take the inventory after the termination/expiry of the contract.

3.0 Workforce for executing the Work:

3.1 To execute the above-defined activities, the Service Provider shall provide following number of personnel every day [i.e. 365 / 366 days in a year] including shifts as per the scope of the work and other terms and conditions mentioned.

Sl.No. Category No. of No. of Persons Persons Devanahalli ISAC Guest House Guest House Part - A :

I House Keeping & General Maintenance :

IA House Keeping Supervisors 03 03 IB Floor Supervisor 01 02 IC Room Boys 06 09 ID Laundry Services 02 02 IE Sweepers 04 07 Part - B :

II Reception :

IIA Receptionists 03 04 Part – C:

III Kitchen :

IIIA Kitchen Supervisor 01 01 IIIB Cooks 02 03 IIIC Assistant Cook - 01 IIID Kitchen helpers 02 02 IIIE Bearers 02 06 Total : 26 40

3.2 The activities to be carried out by each category of person shall include,

Sl. Category Nature of Work No. 1 House Keeping Supervision of the cooking, serving and dining Supervisor/Care Taker areas, preparation of Guest House rooms, arranging Lunch/Dinner to the guests, laundry (Common for both co-ordination such as changing bed spreads, Housekeeping and house linen such as bed sheets, pillow covers, Catering) towel etc. Preparation of Guest House bill, oversee the cleaning of all rooms, stair cases, entrance of Guest House, Reception, Office, Conference hall upto and including the compound wall of the Guest House premises.

Person engaged for manning the front office shall be responsible for all the activities which are carried out by Service Provider. The Supervisor shall be responsible to extract the work, manage the work from the other workers maintenance of the accounts of linen items, keeping the accounts of linen items given for washing and or interaction with the officer-in- charge for the up keep of the Guest House. The Service Provider shall also ensure proper Supervision of the work through his Supervisor. 2 Cook Preparation of Breakfast, lunch, Dinner snacks and Coffee/Tea/Milk etc.. He should prepare South and North Indian Dishes 3 Assistant Cook Helping the cooks in Kitchen for preparation of Lunch, Dinner, Snacks, Coffee/Tea/Milk etc., Cleaning the Gas Burners, Dining Table, Kitchen Utensils comprising of meal plates, tumblers, katories (with washing powder and wash in hot water) as per the pattern adopted by this office. Serving the Coffee/Tea/Breakfast/lunch/dinner etc., to the guests at the dining hall in a most efficient manner. 4 Kitchen Helpers Washing the used meal plates tumblers, katories (with washing powder and wash in hot water) as per the pattern adopted by this office Also Carrying the luggage to the Guest House rooms during check-in and check-out of guests. Escort the guest to the allotted room. Helping the guest to familiarize with the guest house rooms. Providing clean filtered drinking water and mosquito repellents in the rooms. Watering of the potted plants placed outside the building. 5 Room Boys Upkeep of rooms and suites of Guest House in perfect and impeccable manner. Making beds by changing the bed spreads etc., Cleaning of all rooms and corridors, Preparation of the rooms. Servicing of guest rooms and also cleaning the toilets. Dusting of table tops, cleaning of partition & window glasses, removal of stains from the table tops & walls, back entrance, main & rear stairways and other common areas, cleaning of waste bins and collection of general waste from all public areas, removal & disposal of dry garbage, mopping of uncarpeted floors, cleaning of lights & A/C vents, fans, lights, panel strips, artifacts, Disinfectant treatment of toilets, water closets and wash basins, sponging off wall stains, polishing telephone instruments, thorough cleaning of the refrigerators and underneath & behind all movable furniture. Cleaning of office and conference room etc., in complete. Also Carrying the luggage to the Guest House rooms during check-in and check-out of guests. Escort the guest to the allotted room. Helping the guest to the familiraze with the guest house rooms. Providing clean filtered drinking water and mosquito repellents in the rooms. Watering of the potted plants placed outside the building. Collection and sending the soiled spreads linen and sending the soiled spreads linen and towels for washing/laundering collecting the washed bed linen and towel etc after washing and keeping in safe custody.

4.0 General Terms and Condition :

4.1 The Service Provider shall submit the Quotation in Two Parts – Part-1(Technical and Commercial) Part-2 (Price Bid) as per the format given at Annexure-B

4.2 The Contract is initially valid for a period of 24 months and extendable for a further period of 12 more months upon mutual consent. ISAC reserves the right to curtail or extend the period of the Contract.or terminated by ISRO owing to deficiency of service, sub-standard quality of personnel deployed, breach of contract, reduction or cessation of the job requirements with 30 days prior notice. The contract shall automatically expire unless extended further by the mutual consent of contracting agency and ISRO/ISAC.

4.3 The contract may by extended on the same terms and conditions or with some addition/deletion/modification for One more year as mutually agreed upon by the successful Service Provider and ISRO/ISAC.

4.4 The Service Provider shall not be allowed to transfer, assign, pledge or sub- contract its rights and liabilities under this contract to any other agency without the prior written consent of ISRO/

4.5 The Service Provider is required to enclose photocopies of the following documents along with the Quotation as defined under 4.1 failing which their Bids shall be summarily/out-rightly rejected and will not be considered any further:

a) Copy of Establishment registration certificate of agency for providing manpower. b) Copy of PAN/GIR Card. c) Copy of the latest IT return filled by agency. d) Copy of Service Tax registration letter/Certificate. e) Copy of the P.F registration letter/Certificate. f) Copy of the E.S.I registration letter/Certificate. g) Certified document in support of financial turnover of the agency for the last 3 years. h) Statement of Bank A/C in the name of Company/Agency for the last one year duly Endorsed by Banker’s. i) Details of agreement made by company for the last 5 years along with proof with their service provider. j) Undertaking to be furnished by the Service Provider that the Service Provider is having no legal suit/criminal case pending against its proprietor or any of its Directors (In the case of Private Ltd., Company) or having not been earlier convicted on grounds of moral turpitude or for violation of laws in force.

4.6 The Service Provider shall comply with the statutory rules connected with Food Control Act, Contract Labour [Registration and Abolition Act] 1970 and Central Rules 1971. Employees Provident Fund Act, Employees State Insurance Act, Minimum Wages Act, Payment of Wages Act, Workmen’s Compensation Act and shall attach necessary registration documents whenever called for.

4.7 The Service Provider will be bound by the details furnished by him / her to ISRO/ISAC while submitting the tender or at subsequent stage. In case, any of such documents furnished by him / her is found to be false at any stage, it would be deemed to be a breach of terms of contract making him / her liable for legal action besides termination of the contract.

4.8 The agency shall depute a coordinator who would be responsible for immediate interaction with the ISAC, so that optimal services of the persons deployed by the agency could be availed without any disruption.

5.0 Liabilities, Control etc. of the persons deployed :

5.1 Services will be required round the clock for all the days in a month irrespective of holidays. Normally, the number of working days in a month for the personnel shall not be more than 30 days including Saturdays. (less public holidays observed in ISAC), with working hours of 8 hours per day. However, Service Provider shall deploy the workforce such that round the clock services are provided.

5.2 The Service Provider shall maintain Attendance Register, and a copy of the same shall be submitted along with bills while claiming monthly payment.

5.3 The Chart towards shift timing and number of persons deployed in each shift shall be prepared in consultation with Administrative Officer, ISAC. Service Provider shall prepare the duty chart every month and to be hand over, the same to Administrative Officer, ISAC.

5.4 Shift persons shall not leave the premises unless the reliever reports for duty.

5.5 The persons deployed shall reach the work spot well in time and strictly follow the rules and regulations regarding safety and security of this office.

5.6 All persons deployed to work should attend to the duty in proper uniform (as prescribed by ISAC / ISRO HQ) and the staff deployed will be courteous and well behaved.

5.7 The Character and Antecedents of the personnel deployed shall be got verified through record check by the Service Provider from the concerned Police authorities, and submit the Original Police Report to this office.

5.8 Service Provider will be required to follow the security requirements such as possessing a valid pass / Identity Card while entering the ISAC Guest House and Devanahalli Guest House and maintaining high order of discipline while on duty.

5.9 The persons deployed are not authorized to communicate any official information they may come across during their working in the office.

5.10 No overtime shall be paid under any circumstances.

5.11 The Service Provider shall be responsible for any theft, pilferage or misbehavior by any of his employees engaged for carrying out the work.

5.12 In case, the person employed by the Service Provider commits any act of omission/Commission that amounts to misconduct/indiscipline/incompetence, the successful Service Provider will be liable to take appropriate disciplinary action against such persons, including their removal from site of work, if required by ISAC.

5.13 The Service Provider shall replace immediately any of its personnel who is found unacceptable to ISAC, because of security risks, incompetence, conflict of interest, improper etc. upon receiving written notice from this office.

5.14 The Service Provider shall deploy well-educated, experienced personnel having basic knowledge of English as Supervisor for carrying out the job as they have to communicate with VIP guests. Supervisor shall have three years of experience in the allied field and should be able to read and write English.

5.15 The Supervisor should be made available throughout the day for taking instructions from the Administrative Officer, ISAC / Authorized Officer and to oversee the day-to-day operations.

5.16 The Supervisor shall prepare individual bills for the food items like; Lunch, Dinner, Break-fast, tea, coffee etc as well as room rent as per the prescribed rates as per annexure and collect payment and issue the receipt from the Guests and other users directly. The daily accounts should be submitted to Administrative Officer/ Authorized Officer ISAC, without fail. The rates are not subject to revision during the tenure of the contract, if awarded.

6.0 The Payment billed on the Guest [s] and receipt is issued to the Guest [s].

6.1 ISAC will not be responsible for non-collection of payment or for any compensation for loss incurred because of failure of the Supervisor / Service Provider to collect payment or keep proper accounts.

6.2 Cook should have at least 3 years of experience in preparation of different types of dishes/items of South and North Indian and should have served in any of the reputed institution/establishment canteen.

6.3 Besides providing necessary space for running the Housekeeping and Catering Support Services, ISAC shall also make available the following items to the Service Provider on Free of cost.

 All Crockery, Cutlery and other required equipments. [to be taken over by the authorized person [s] at the time of taking over against acknowledgement]  Water, Electricity  Furniture in the Kitchen and Dining Hall.  Utensils for cooking [to be taken over by the authorized person(s) at the time of taking over against acknowledgement].

6.4 The Contractor shall be provided with 10 Nos. of LPG Gas filled Cylinders. Full cost of LPG refills including transportation & incidental charges shall be borne by the Contractor. The Contractor shall have to make his own alternative arrangements in case of non-availability of LPG cylinders or for any other reasons.

6.5 The service provider shall be responsible for maintaining stock of the linen, Crockery and cutlery etc., A stock register of all the items shall be maintained and shall be submitted to the ADO, ISAC for inspection every month before release of the payment.

6.6 The Service Provider shall also bring all standard quality raw materials for cooking of food items as approved by ISAC.

6.7 The Service Provider shall make his own arrangements for transportation of items required for housekeeping, cooking, conveyance of persons, and any other items for the workers for attending the work at our premises for which no facilities will be extended by ISAC or no charges shall be borne by ISAC.

6.8 The Service Provider has to make his own arrangements at his cost for the personnel deployed at the work place.

6.9 The persons to be provided by the Service Provider shall maintain personal hygiene as per the instruction of the Guest House in-charge such as cutting of nails, daily shave, short hair etc, as per catering norms.

6.10 Any Cash or Valuables noticed in the Guest House rooms, the same should be brought to the notice of Admin Officer, ISAC.

7.0 Legal:

7.1 The Service Provider will be responsible for compliance of all statutory provisions relating to Minimum Wages, Provident Fund, and Employees State Insurance etc. in respect of the persons deployed at ISAC.

7.2 Service Provider shall also be liable for depositing all taxes, levies, Cess etc. on account of service rendered by it to ISAC/ISRO to concerned tax collection authorities from time to time as per extant rules and regulations on the matter.

7.3 The Service Provider shall maintain all statutory registers under the applicable Law. The Service Provider shall produce the same, on demand, to the concerned authority of ISAC or any other authority under Law.

7.4 The Tax Deduction at Source (T.D.S) shall be deducted as per the provisions of Income Tax Department, as amended from time to time and a certificate to this effect shall be provided to the agency by ISRO/ISAC.

7.5 In case, the Service Provider fails to comply with any statutory / taxation liability under appropriate law, and as a result thereof if ISRO is put to any loss / obligation, monetary or otherwise, ISRO will be entitled to get itself reimbursed out of the outstanding bills, to the extent of the loss or obligation in monetary terms.

7.6 The Service Providers shall be solely responsible for the redressal or grievances / resolution of disputes relating to person deployed. ISAC/ISRO shall, in no way, be responsible for settlement of such issues whatsoever.

7.7 ISAC shall not be responsible for any damages, losses, claims, financial or other injury to any person deployed by Service Provider in the course of their performing the functions/duties, or for payment towards any compensation.

8.0 Financial:

8.1 ISRO will pay wages for different categories of personnel deployed as agreed upon to the Service Provider on production of required document/bills. The Service Provider shall also ensure that their personnel are paid the wages as per the contract.

However, wages payable should not be lower than the minimum rate of wages (includes Basic rates and Variable Dearness Allowance) as per the Order issued by Office of the Chief Labour Commissioner, Ministry of Labour and Employment, Government of India from time to time.

8.2 The Wages payable against this contract are subjected to revision and governed by the Minimum Wages Act, issued by Ministry Labour and Employment, New Delhi from time to time.

8.3 ISAC will make payment of Employers Contribution towards EPF & ESI and applicable Service Tax as per the prevailing rates. The Employees Contribution of EPF and ESI shall be borne by the workforce.

8.4 In addition, ISAC will pay agreed Service Charges to the Service Provider as a fixed amount / lump sum and not as a percentage on any calculated amount.

8.5 Service Provider should provide 04 sets of Stitched Uniform to the personnel per year. Out of which ISAC, shall reimburse cost of 02 sets of Stitched Uniforms per year amounting to Rs. 1,600/- per annum (Rs. 800 x 2 sets) to each person against submission of documentary proof (bill/Invoice).

8.6 The Service Provider has to deploy 26 personnel for ISAC Guest House and 40 personnel for Devanahalli Guest House per day failing which a penalty of Rs. 250/- per day per person will be recovered from Service Provider. The manpower requirement may increase/decrease on any given day during the validity of contract and the Service Provider is liable to provide excess staff if required or ADO, ISAC, reserves the right to reduce the manpower if need to be.

8.7 In case of a person deployed coming late or going early twice a week, one day’s wages shall be deducted from the total wages payable. If the late coming or early going persists, the individual shall be discontinued by the Service Provider, and a replacement provided immediately. The intimation to the Service Provider in this regard will be made by the Administrative Officer, ISAC or his representative.

8.8 Payment will be made monthly on receipt of the Invoice/Bill (in duplicate) duly certified by the Administrative Officer, ISAC. The Invoice/Bill, indicating separately (i) Amount payable to personnel deployed, (ii) Employers contribution towards EPF and ESI, (iii) Service Charge/Profit to the Service Provider and (iv) Service Tax as applicable along with all supporting documents like (a) proof of remittance of both Employees and Employers contribution towards EPF and ESI made for the preceding month including the statements containing the name of the Person deployed, Account Number, Contribution paid, and (c) Service Tax paid, should be submitted to the Administrative Officer, ISAC, on or before 5th of every month. The payment would be restricted to the number of persons actually deployed for providing the service and the number of days worked at the prescribed rate per person, per month. A requisite portion / whole of the bill amount shall be held up by ISRO till such proof is furnished, at the discretion of this office.

8.9 The Service Provider has the obligation to provide any other related document called for by ISAC/ISRO from time to time.

8.10 The Service Provider shall strictly adhere to all laws relating to the employment of labour. The Service Provider shall make the payment to personnel deployed and the ESI and EPF to concerned authorities as per any one of the methods:

I. If the payment is by cash to the personnel deployed, in the presence of the identified Officer, before 5th of the succeeding month of being deployed.

II. If the payment is made through ECS, the Service Provider shall complete the payment through ECS by 5th of the succeeding month and submit necessary proof from his banker to the identified officer. At the time of making the payment by ECS, immediately after crediting to the bank.

III. If the payment is made by cheque, the Service Provider shall make the payment to the personnel deployed, in the presence of the identified officer, before 3rd of the succeeding month.

Whichever the mode of payment is opted, the Service Provider should issue a signed salary slip/statement on the letter head to the work force containing details such as number of days present, wages payable, recoveries made, etc.

8.11 In case Service Provider fails to make the payment to personnel deployed by 5th of the succeeding month as above and not remitted the amount to ESI and EPF to the concerned authorities, ISRO reserves the right to make Alternative arrangements for such payments and recover the amount so paid from the Service Provider either by deduction from any amount payable to the Service Provide under the work order/service contract or any other work order/service contract placed on the Service Provider by ISRO Hqrs or as a debt payable by the Service Provider, and no notice is issuable for such payment by ISRO.

8.12 The Annual EPF Statements shall be distributed to the workforce by the Service Provider in the presence of the Administrative Officer, ISAC, or his representative.

8.13 The ISAC reserves right to withdraw / modify any of the terms and conditions mentioned above as may be required.

9.0 Terms and Conditions or clauses not covered in this document:

9.1 Any other terms & conditions or clause not covered in this document shall be in accordance with the concerned Labour and other statutory rules/acts.

10.0 Parallel/Adhoc Contract:

10.1 ISRO reserves the right to enter into parallel/achoc contract(s) with one or more parties during the currency of this contract for availing same or similar service.

10.2 ISRO reserves the right to terminate the contract in whole or in part without assigning any reason by giving a prior notice of 30 days.

10.3 ISRO reserves the right to terminate the contract in whole or in part owing to deficiency of service, breach of contract, non-performance, cessation of the requirement by giving a prior notice of 30 days.

11.0 Indemnity Bond:

11.1 The Service Provider shall indemnify ISRO against any action, claim or proceedings relating to infringement of all or any of the prevailing laws like Workman’s Compensation Act, 1923, Contract labour (R&A) Act, 1970, EPF Act, ESI Act, Industrial Dispute Act and any other Acts specifically not mentioned during the currency of the Contract (this shall be on a Rs. 200/- non-judicial stamp paper as per the specimen format available in Purchase Section).

12.0 Performance Bank Guarantee and its forfeiture:

12.1 The Service Provider shall guarantee faithful execution of the contract in accordance with the terms and conditions specified herein. As a performance security, the Service Provider shall furnish Security Deposit in the form of a Performance Bank Guarantee (PBG) for a sum of Rs.5,00,000/- (Rupees Five Lakhs Only) valid till the completion of Contract. The PBG will not carry any interest and shall be returned after the contractual obligations are fulfilled. The Performance Bank Guarantee has to be executed within 10 days after the receipt of order.

12.2 In the event of any breach of any terms and conditions of the Contract, the ISAC, Bangalore shall have (without prejudice to other right and remedies) right to terminate the contract forthwith and/or to forfeit the entire or part of the amount of security deposit or any part thereof.

13.0 Arbitration:

13.1 In the event of any dispute or difference relating to the interpretation and application of the contract, such dispute or difference shall be settled amicably by mutual consultations of the good offices of the respective parties. If such a resolution is not possible, then unresolved dispute or difference shall be referred to the Sole Arbitrator in accordance with the rules and procedures of Arbitration and Conciliation Act 1996 or any modification thereof. The decision of the Arbitrator shall be final and binding on the parties. The expenses for the Arbitration shall be paid as may be determined by the Arbitrator. The Arbitration shall be conducted in Bangalore.

14.0 Jurisdiction:

14.1 The Courts within the Bangalore shall have jurisdiction to deal with and decide any matter arising out of this contract.

15.0 Applicable Law :

15.1 The contract shall be construed and interpreted in accordance with the Indian Law.

16.0 Subletting of the Contract:

16.1 The Contract shall not be sublet, transferred or assigned to any other Firm/Agencies/Person without the prior written permission of ISAC. In case of violation of this clause, the Service Provider/Contractor shall be solely responsible for any legal action besides Termination of Contract.

17.0 Earnest Money Deposit :

17.1 The Earnest Money Deposit (EMD) of Rs.1,00,000/- (Rupees One Lakh Only), refundable (without interest), should be necessarily accompanied with the Technical Bid of the agency in the form of Demand Draft/Pay Order/Banker’s Cheque drawn in favour of Accounts Officer, ISRO Satellite Centre, Bangalore failing which the tender shall be rejected summarily.

The DD/PO/BC towards EMD shall be enclosed along with Technical Bid. In case, if it is enclosed with Price Bid, the offer will not be considered.

The EMD in respect of the agencies which do not qualify the Technical Bid (First Stage)/Financial Bid (Second competitive stage) shall be returned to them without any interest. However, the EMD in respect of the successful tenderer shall be adjusted towards the Performance Security Deposit.

The conditional bids shall not be considered and will be out rightly rejected in very first instance.

MANPOWER REQUIREMENT FOR FRONT OFFICE MANAGEMENT HOUSE KEEPING, CATERING AND SUPPORT SERVICE AT ISAC

1. Name of Tendering Company/ : Firm / Agency (Attach Certificate of registration) :

2. Name of Proprietor / Director : Of Company / Firm / Agency

3. Full Address of Reg. Office :

Telephone & Mobile No. : Fax No. : E-mail Address :

4. Full address of Operating / : Branch Office

Telephone & Mobile No. : Fax No. : E-Mail Address :

5. Registration Certificate No. & Validity date : (Issued by Central Labour Commissioner) (Attach Attested Copy)

6. PAN/GIR No. : (Attach attested copy)

7. Service Tax Registration No. : (Attach attested copy)

8. E.P.F. Registration No. : (Attach attested copy)

9. E.S.I. Registration No. : (Attach attested copy)

10. Certified document in support of financial turnover of the agencies for last three years. (Attach Attested copy)

11. Bank Account No. : With Statements for the last one year (Attach Attested Copy)

12. The vendor should have completed similar nature of work maximum to the extent of Rs.1,00,00,000/- (Rupees One Crores Only) as under :

 25% of Rs.1,00,00,000/- pertaining to Catering/Canteen Services.  75% of Rs.1,00,00,000/- pertaining to Guest House / Housekeeping / Cleaning Services.

The break-up of work carried out for both the nature of work as mentioned above are to be fulfilled for consideration of your offer.

13. Give details of the major similar contracts handled by the tendering Company/Firm/Agency during the last 03 years in the following format. Also attach copy of agreement made by the company for each case.

Sl. Details of Contract Nature of work executed along Duration of No. Client along Amount with Categories and number of Contract with persons deployed Address, Rs. Categories Nature No. of From To Telephone of Persons and Fax Work Numbers 1.

2.

Signature of the Tenderer along with Rubber Stamp

Compliance Statement:

Sl.No. Particulars YES or NO

1. Copy of Establishment Registration certificate of agency for providing manpower. 2. Copy of PAN/GIR Card. 3. Copy of the latest IT Return filed by agency. 4. Copy of Service Tax Registration Certificate. 5. Copy of the E.P.F. Registration letter/ certificate. 6. Copy of the E.S.I. Registration letter/ certificate. 7. Certified document in support of financial turnover of the agency for the last 03 (three) years. 8. Statement of Bank A/C in the name of the Company/ Agency for the last 01 (One) year duly endorsed by Bankers. 9. Details of Similar work carried out/agreement made by company for the last 03 years along with proof. 10. Undertaking by the contract Company/ Firm/ Agency that the contracting Company / Firm/ Agency is having no legal suit/criminal case pending against its proprietor or any of its Directors (in the case of Private Ltd., Company) or having not been earlier convicted on grounds of moral turpitude or for violation of laws in force. 11. Signed declaration (as per the format given in Tender Document).

Note :

In order to evaluate the offers, all the above conditions will have to be fulfilled by the Tenderers failing which the offers will be summarily rejected. Such of those tenderers/agency/company/firm which does not have any earlier experience in the Housekeeping and Catering Support Services will not be considered and summarily rejected.

Signature of the Tenderer along with Rubber Stamp

Man Power required for front office management, House Keeping and Catering Support Services

Sl. Category No. of Persons ISAC No. of Persons No GH Devanahalli Guest House Part - A :

I House Keeping & General Maintenance

IA HouseKeeping Supervisors 03 03

IB Floor Supervisor 01 02 IC Room Boys 06 09 ID Laundry Services 02 02 IE Sweepers 04 07 Part - B : II Reception IIA Receptionists 03 04 Part - C : III Kitchen IIIA Kitchen Supervisor 01 01 IIIB Cooks 02 03 IIIC Assistant Cook - 01 IIID Kitchen helpers 02 02 IIIE Bearers 02 06

Note :

 ISAC, Bangalore will make monthly payment only towards Employer’s Contribution of EPF and ESI at the prevailing rates. Hence, please quote the rate excluding the Employer’s contribution towards EPF and ESI.

 ISAC, Bangalore will also make Service Tax at the Prevailing rates.

 Tenderers are requested to follow the provisions of Contract Labour [Regulation and Abolition] Act, 1970 while submitting the offer.

Declaration :

1. I, ______Son / Daughter / Wife of Shri ______Proprietor/ Director/authorized signatory of the agency/firm, mentioned above, is competent to sign this declaration and execute this tender document.

2. I have carefully read and understood all the terms and conditions, scope of work of the tender for manpower requirement for front office management, Housekeeping and Catering Support Services to ISAC Guest House & Devanahlli Guest House and undertake to abide by them.

3. I hereby agree to execute Comprehensive All Risk Policy (CAR) to the personnel to be deployed at ISAC Guest House & Devanahalli Guest house.

4. The information / documents furnished along with the quotation are true and authentic to the best of my knowledge and belief. I/We, am / are well aware of the fact that furnishing of any false information/ fabricated document would lead to rejection of my tender at any stage besides liabilities towards prosecution under appropriate law.

Signature of Authorized person

Date : Full Name : Seal

Place :

ANNEXURE - A

Prescribed Rates for the Food Items to be served to the Guests at ISAC Guest House and Devanahalli Guest House.

Sl Particulars Rate No. 01 CATERING :

A. Providing catering service in the guest house by cooking dinner, breakfast, coffee / Tea etc., including buying provisions required for preparation deploying cooks as per instructions of guest house in charge ISAC/DGH The contractor should prepare and serve the food items as per scheduled rates specified below:-

1. Buffet Lunch / Dinner as per the following scheduled a. Buffet menu (Chapathy, Veg curry, Veg fry, Rasam, Sambar, Lunch / dinner Rice, curd, pickle, papad) – Buffet type veg salad / as per menu Raitha, Banana. Rs. 55.00

NOTE: Approx.50 to 60 nos. dinners to be prepared / day. Exact numbers to be ascertained each day from Reception booking. 2. Breakfast (any one of the following on rotation which will Rs. 40.00 be initiated by Officer – in charge, ISAC)

NOTE: Approx. a total of 50 nos. breakfast to be prepared / day. Exact numbers to be ascertained each day. i. 03 Nos. idlies (50-60 gms each) + 01 Nos. Uddina Vada 30-35 gms (with 120 ml sambar & 60 gms. Chutney).

ii. Poori (03 Nos.) 30-35 gms each. With 100 gms. Rs. 40.00 Potato Masala) iii. Dosa 02 Nos. 55-60 gms each. With 60 gms. Chutney Rs. 40.00 iv. Masala Dosa (1 No) 55-60 gms. With potato masala Rs. 40.00 100 gms and 55-60 gms. Chutney v. Bread 4 slices with 10 gms. Butter and 10 gms. Jam Rs. 20.00 vi. Double egg Omelet Rs. 20.00 vii. Cornflakes 25 gms. With 1 glass (200 ml) milk Rs. 20.00 viii. Boiled egg – 2 Nos Rs. 10.00 ix. Milk (per 200ml glass) Rs. 10.00 x. Coffee/Tea 125 ml cup Rs. 7.00 a. The rates shall be firm during the currency of the contract and no escalation in the rates of the food items shall be allowed, for whatsoever reason.

b. The materials such as Gas stoves, electric stoves / heaters, utensils and crockery items required for preparation and service will be supplied by department. c. The cooks have to follow the scheduled menu and any other instructions given by Guest house in charge. d. Items such as milk, bread, eggs, vegetables etc should be bought fresh & stored properly. Spoiled or substandard items should not be used at any point of time. e. Any damage caused to the materials supplied by Department shall be replaced by the contractor at his own cost. f. One cook each is to be deployed in I & II shift for preparation of breakfast and dinner with assistance from the labour force available at item no: 1. No extra claim will be allowed for the assistance. g. Items should be prepared and served hygienically and must be of high quality. h. Prior booking of dinner / breakfast shall be ensured from the occupants. i. Dinner will be served. j. Buffet Dinner will be served as per the discretion of the Officer in charge.

The Contractor shall :

 Serve special lunch/dinner at a fixed rate of Rs.75/- as per the menu to be provided by Department. The rates will be fixed depending upon the menu by the management.

 Serve any other food items other than what is covered under the schedule with applicable service charge of 10% on the actual, bills shall be submitted in support.

Tenderers Undertaking:

1. We Intend to carry out the work by resorting to engage ……………… number of workforce in a month as per the break-up details given below:-

Number of Person Sl. Designation Qualification & Experience (To be filled by the No. Contractor) 1 Housekeeping Preferably diploma in catering / Hotel Supervisor Management/Graduation with 2/3 years experience in similar line [Certificates to be produced]. 2 Floor Supervisor 2/3 years Experience as Security Supervisor (preferably Ex-Service men). 3 Room Boys Should possess good experience in the similar field. 4 Laundry Services Experience in washing, ironing and have knowledge of using Washing Machine [preferably 2/3 years experience]. 5 Sweepers Should possess good experience in the similar field.

6 Receptionist Graduation with good knowledge in computer skills and should possess experience of 2-3 years. [Certificates has to be produced] 7 Kitchen Preferably Diploma in Catering with 2/3 Supervisor years experience in similar field. 8 Cook Eighth Standard pass with similar experience in reputed Hotel / Guest House. [Certificates has to be produced] 9 Assistant Cook Eighth standard pass with similar experience in reputed Hotel/ Guest House & should possess Good Health.

10 Kitchen Helpers Preferably 2/3 years experience in the similar field 11 Bearers Eighth Standard Pass with good health. Three years experience in servicing in good Hotels / Canteen. [Certificates has to be produced].

2. We undertake to pay the minimum wages as applicable (wages fixed by Government of India, Ministry of Labour or Government of Karnataka, whichever is high for the entire work force) to the workers on 7th day of succeeding month in the presence of Department Official as per the statutory provision.

3. We undertake to contribute EPF @13.61% and ESI @ 4.75% of the above mentioned wages for the workforce towards P.F and ESI contributions from the employer’s side respectively. P.F & ESI shall be paid as per the actual number of days worked by the workforce.

Name & Address of Tenderer Signature of Tenderer

Duty Chart:

The contractor shall arrange for the services minimum of following staff for rendering efficient service as per the duty chart given below.

Sl. House Keeping / Reception No ISAC Devanahalli Staff Guest Guest Hours of work No. of shifts category House House

6.00 am to 2.00 pm Housekeeping 1. 03 03 2.00 pm to 10.00 pm Three shifts Supervisors 10.00 pm to 6.00 am

Floor 6.00 am to 2.00 pm 01 02 2. Supervisors Two shifts 2.00 pm to 10.00 pm

6.00am to 2.00 pm 1st shift Room Boys 3. 06 09 2.00 pm to 10.00 pm 2nd shift

10.00 pm to 6.00 am 3rd shift

Laundry 4. 02 02 6.00 am to 2.00 pm services Two shifts 2.00 pm to 10.00 pm

6.00am to 2.00 pm 1st shift 04 07 5. Sweepers 2.00 pm to 10.00 pm 2nd shift 10.00 pm to 6.00 am 3rd shift

6.00 am to 2.00 pm 1st shift 6. Receptionists 03 04 2.00 pm to 10.00 pm 2nd shift 10.00 pm to 6.00 am 3rd shift

Catering

Kitchen 6.00 am to 10.00 am 1. 01 01 Split Duty Supervisor 4.00 pm to 8.00 pm

2. Cooks 02 03 6.00 am to 2.00 pm Two shifts 2.00 pm to 10.00 pm

Assistant 3. - 01 6.00 am to 10.00 am Split Duty Cook 4.00 pm to 8.00 pm

Kitchen 6.00 am to 2.00 pm 4. 02 02 Two shifts Helpers 2.00 pm to 10.00 pm

6.00 am to 10.00 am 1st shift nd 5. Bearers 02 06 5.00 pm to 9.00 pm 2 shift 8.30 am to 5.00 pm General Shift

Catering Service Timings :

1 Bed Tea 06.00 HRS - 07.30 Hrs

2 Break Fast 07.30 HRS - 09.30 Hrs

3 Evening Tea/Snacks 17.00 HRS - 19.00 Hrs

4 Dinner I 20.00 HRS - 21.00 Hrs

Uniforms for House Keeping/Reception/Kitchen Staff

House Keeping Supervisors & Staff

1 Housekeeping Supervisors To be provided with 2 sets of uniforms – once in 6 months.

2 Housekeeping staff To be provided with 2 sets of uniforms – once in 6 months.

Reception Staff

3 Receptionists To be provided with 2 sets of uniforms – once in 6 months along with a Blazer.

Uniforms for Kitchen Staff

4 Cooks 4 Sets of white & white pant and shirt – 2 sets to use in 6 months + Apron & Cap.

5 Kitchen Supervisor To be provided with 2 sets of uniforms – once in 6 months.

6 Bearers Should be provided with black pant & white coat with collar bow – once in 6 months (2 sets) + shoes (2 pairs).

7 Cleaners & Helpers To be provided with 2 Sets of uniforms (grey colour) – once in 6 months.

ANNEXURE - B

Service Contract House Keeping, Maintenance, Care Taking and Catering Support Services of Guest House at ISAC and Devanahalli

Wages No. of Wages # No. of Total per persons per Sl. persons mandays person No of Total Particulars Category in person No in ISAC (30 days per months Rs. Devanalli per day GH per month) month GH Rs. Rs. PART – A : Housekeeping and General Maintenance :-

Housekeeping 1 Skilled 3 3 180 400 12000 24 17,28,000-00 Supervisor Floor 2 Skilled 1 2 90 400 12000 24 8.64,000-00 Supervisor

3 Room Boys Skilled 6 9 450 400 12000 24 43,20,000-00

4 Laundry Boys Un-Skilled 2 2 120 329 9870 24 9,47,520-00

5 Sweepers Un-Skilled 4 7 330 329 9870 24 26,05,680-00

TOTAL 16 23 Sub Total of A 1,04,65,200-00

PART – B : Reception /Front Office Services :-

Highly 1 Receptionists 3 4 210 435 13050 24 21,92,400-00 Skilled TOTAL 3 4 Sub Total of B 21,92,400-00

PART – C : Catering/Pantry Services :- Kitchen 1 Skilled 1 1 60 400 12000 24 5,76,000-00 Supervisor Highly 2 Cooks 2 3 150 435 13050 24 15,66,000-00 Skilled Assistant Semi- 3 0 1 30 363 10890 24 2,61,360-00 Cook Skilled Kitchen 4 Un-Skilled 2 2 120 329 9870 24 9,47,520-00 Helpers Semi- 5 Bearers 2 6 240 363 10890 24 20,90,880-00 Skilled TOTAL 7 13 Sub Total of C 54,41,760-00

Total workforce for Sub Total of D 26 40 1,80,99,360-00 Part - A+B +C [A+B+C]

E Employers Provident Fund :

Employer’s Contribution of EPF @ 13.61% on Sub Total of D 24,63,322.89

Sub Total of E 24,63,322.89

F Employers State Insurance :

Employer’s Contribution of ESI at 4.75% on Sub Total of D 8,59,719.60

Sub Total of F 8,59,719.60

Service Charges : (Tenderers has to fill the Service Charges against each category) : G Cost of Gas Cylinder, Uniform, Maintenance, Profit Margin etc., are to be considered and taken into account while quoting the Service Charges. Service Charges No of Workforce Category No of Months Total Rs. Per person per Day Persons Housekeeping Skilled To be filled by To be filled by 1 6 24 Supervisor Tenderer Tenderer Floor To be filled by To be filled by 2 Skilled 3 24 Supervisor Tenderer Tenderer To be filled by To be filled by 3 Room Boys Skilled 15 24 Tenderer Tenderer To be filled by To be filled by 4 Laundry Boys Un-Skilled 4 24 Tenderer Tenderer To be filled by To be filled by 5 Sweepers Un-Skilled 11 24 Tenderer Tenderer To be filled by To be filled by 6 Receptionists Highly Skilled 7 24 Tenderer Tenderer Kitchen To be filled by To be filled by 7 Skilled 2 24 Supervisor Tenderer Tenderer To be filled by To be filled by 8 Cooks Highly Skilled 5 24 Tenderer Tenderer To be filled by To be filled by 9 Assistant Cook Semi-Skilled 1 24 Tenderer Tenderer To be filled by To be filled by 10 Kitchen Helpers Un-Skilled 4 24 Tenderer Tenderer To be filled by To be filled by 11 Bearers Semi-Skilled 8 24 Tenderer Tenderer Total 66 Sub Total of G To be filled by Tenderer

H Service Tax :

Service Tax Extra @ 12.36% or as applicable

The Service Provider should indicate the Service Charges only in terms of fixed amount and the same shall be firm and fixed during the currency of the Contract. The quote received without Service Charges or Zero Percent will not be considered and liable for rejection of such bids. The Service Provider shall not indicate/quote the Service Charges in terms of percentage or in any other manner. Quotation submitted as a percentage on any calculated amount shall be summarily rejected.

# Minimum Rates of Wages w.e.f. 01-04-2015 vide Order date 30-03-2015

Seal and Signature of the Tenderer Date :

List of Cleaning Materials to be used in ISAC Guest House and Devanahalli Guest House – per month – by the Service Provider during the period of Contract

Quantity Quantity Sl. Description ISAC Devanahalli No. GH GH Perfumed Liquid Deodiser (Concentrate) Anti 40 Ltrs. 1. 30 Ltrs. Bacterial liquid for toilets and floors cleaning 2. Glass cleaning liquid soap 10 Ltrs. 15 Ltrs. 3. High power detergent for mosaic cleaning 30 Kgs. 30 Kgs. Perfume spray superior quality to give Anti-

4. bacterial atmosphere & pleasant Smell for 15 Ltrs. 15 Ltrs. spraying in the corridors Room freshner to spray in the Conference 5. 10 Btls 10 Btls Rooms & VIP Areas (Premium) Mosquito repellent with pleasant smell 6. 15 Nos. 15 Nos. (concentrated) 7. Mop sticks 05 Nos. 04 Nos. 8. Brooms soft 30 Nos. 25 Nos. 9. Coconut brooms 15 Nos. 15 Nos. 10. Bathroom cleaning brush with plastic bristle 30 Nos. 25 Nos. 11. Flat brush 05 Nos. 04 Nos. 12. Scrubber 30 Nos. 25 Nos. 13. Cleaning cloth 20 Nos. 25 Nos. 14. Urinal Cakes 60 Nos. 70 Nos.

Detergent liquid/powder to remove stains of 15. toilets, urinals, closets, glazed tiles etc. to keep 50 Kgs. 40 Kgs. up shining and anti-bacterial treatment to toilets

16. Dettol 05 Ltrs. 05 Ltrs. Fem liquid soap to keep in VIP toilets (250ml 17. 05 Ltrs. 05 Ltrs. bottles) 18. Naphthalene balls 02 Kgs. 02 Kgs. 19. Spray for Cockroaches 03 Nos. 03 Nos. 20. Toilet roll 60 Nos. 60 Nos. 21. Harpic 1 Ltr capacity 15 Nos. 15 Nos. 22. Paper Napkin 40 Pkts. 50 Pkts. 23. Bath Soaps 30gms 05 Pkts. 05 Pkts. 24. Surf Excel 15 Kgs. 10 Kgs. 25. Qusers 03 Nos. 02 Nos.