P.A.L.S. – Project Adult Literacy Society Community Reference
Michael Kubish 2015 Purpose of this manual
The purpose of this manual is to give you information that you may need to assist your student in relation to specific issues and to inform you of the various services that are available.
Your Program Coordinator is available to assist you and your student with any issues or problems that you may encounter.
211 211 Edmonton is a program of The Support Network that provides information about community services to the people who need them.
211 Edmonton is your single access point to the health, human services, community resources, and government assistance people need every day as well as in times of crisis.
211 can help you find: basic needs (food, clothing, shelter and financial support) employment resources parenting support counselling/support groups health care legal services and much more
In addition to calling 211, you can access 211 online at 211edmonton.com
1 Table of Contents Housing ...... 3 Employment and Income Support ...... 4 Food ...... 4 Addiction ...... 5 Health ...... 5 Health Information ...... 5 Health Benefits ...... 5 Personal Health Card ...... 6 Legal Services ...... 6 Seniors Services...... 6 Clothing ...... 7 Aboriginal Services ...... 8 Interpretation Services ...... 8 Edmonton Public Library………………………………………………………………………………………………………………………….9 Disabilities ...... 11 Assured Income for the Severely Handicapped (AISH) ...... 11 Services for the Deaf and Hard of Hearing ...... 11 Parking for Persons with Disabilities ...... 12 Pregnancy...... 12 Compass Centre for Sexual Wellness ...... 12 Domestic Violence Services ...... 13 Police ...... 13 Edmonton Women’s Shelter ...... 13 Recreation ...... 13 Habitat for Humanity ...... 16 Furniture ...... 16 Thrift Stores ...... 16
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Housing
Capital Region Housing Corporation There are resources that can help if you are having difficulty finding a place to live on your budget. The Capital Region Housing Corporation is one of the largest providers of affordable and community housing.
The CRHC offers: Affordable housing: offers rents that are about 10% less than the market rate. Community housing: calculates your rent as a portion of your income, meaning that you pay less if you make less. There are income requirements that you cannot exceed (see table below). Supportive housing: program for those who need assistance for quality daily life. Help is provided to help you find you own support system. This is a supplement to the community housing program. Direct rent supplement: offers a subsidy to help you pay your rent to a private landlord. The supplement is based on the difference between 30% of your income and your rent. The maximum subsidy is $500. There are income requirements that you cannot exceed (see table below).
Maximum Household Income Allowed:
Size Maximum Income per Year Bachelor $31 000 One bedroom $36 000 Two bedroom $44 500 Three bedroom $56 000 Four bedroom $61 500 Five + bedroom $64 500 Students may need assistance with the forms.
Phone: 780-420-6161 24 hour information phone line (recorded): 780-428-8200
Email: access through website at crhc.ca/contact-us
Address: 10232 112 St NW Edmonton, AB T5K 1M4
Web: crhc.ca
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Employment and Income Support
Alberta Works Helps the unemployed find jobs. They are professionals who can guide you through resources and help you find work.
Income Support provides financial assistance to Albertans who do not have the resources to meet their basic needs like food, clothing and shelter. If you are struggling to meet these basic needs, you can apply for Income Support.
Phone: 780-644-9992
Email: [email protected]
Edmonton City Centre Alberta Works Centre 10242-105 Street Edmonton North Alberta Works Centre Unit #2050 Northgate Center 9499-137 Avenue Edmonton South Alberta Works Centre Argyll Centre 6325 Gateway Boulevard Edmonton Meadowlark Alberta Works Centre 120 Meadowlark Shopping Centre 15710-87 Avenue
Food
Edmonton’s Food Bank They provide information on how to order a hamper of food, where to pick up free bread, where to eat community meals, and how to buy inexpensive groceries.
Phone: 780-425-4190
Address: 11508 120 ST NW, Edmonton, Alberta T5G 2Y2
Web: edmontonsfoodbank.com
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Addiction
Addiction Helpline There is a toll free confidential service which provides alcohol, tobacco, other drugs and problem gambling support, information, and referrals to services. The Addiction Helpline operates 24 hour a day, seven days a week and is available to all Albertans.
Contact the Addiction Helpline: Phone: 1-866-332-2322
Health
Health Information For health advice and information, call 811 to talk to Health Link.
By dialing 811, you will get quick and easy advice from a registered nurse 24/7. They will ask questions, assess symptoms and determine the best care for you. You can also call 811 if you are having difficulty finding a doctor.
If your English is not strong, interpreters are available in 200 languages.
Remember, in a medical emergency, always call 911 or visit the nearest emergency department.
Health Benefits The Government of Alberta provides additional health coverage for those with a low income and without health benefits through their employer. This service is available to anyone receiving Income Support, but you can also apply directly if you are not on Income Support. The Health Benefits Card covers some prescription drugs, basic dental care, and basic eye care.
You can learn more about the Health Benefits Card at Alberta Works:
Phone: 780-644-9992 Toll Free Phone: 1-877-644-9992
Email: [email protected]
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Personal Health Card The first step to health care is a Personal Health Card through the Alberta Health Care Insurance Plan. This gets you basic coverage including doctor’s visits and emergency care. If you live in Alberta, you are probably eligible for coverage. If you have citizenship, permanent residency, or are a Temporary Foreign Worker, you can get coverage. Most study and work permits allow you to get coverage as well.
Phone: 780-427-1432
Mail: Alberta Health Attention: Alberta Health Care Insurance Plan P.O. Box 1360, Station Main Edmonton, AB T5J 2N3
Email: [email protected]
Legal Services
Legal Aid Alberta Accessing the legal system can be difficult. A good place to start is Legal Aid Alberta. Many services are free, or free for a client with a low income. Its legal services include criminal; family; child welfare; youth criminal; refugee/immigration; and civil. For services that are not offered, Legal Aid Alberta may have information or referrals that will help resolve the issue.
Phone: 1-866-845-3425
Address (Legal Services Centre): 300, 10320 102 Ave (Revillon Building) Edmonton, Alberta T5J 4A1
Seniors Services
SAGE The Seniors Association of Greater Edmonton provides diverse services and programs for seniors.
SAGE helps with many issues, including the following: Elder Abuse Help around the house Free Drop-In Counselling
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Housing information Income Tax preparation Multicultural Community Outreach Sage Savory Meals – microwavable meals made with seniors in mind. Discount for SAGE members. Health Services Programs and activities with other seniors. Some are free.
Phone: (780) 423-5510
E-mail: [email protected]
Address: 15 Sir Winston Churchill Square (on the corner of 102A Avenue and 100 Street) Edmonton, Alberta T5J 2E5
Web: http://www.mysage.ca/
Clothing
Suit Yourself Suit Yourself provides free business attire for women to help them find a job. To access this service, you need to be referred by an employment or social agency. They do not accept people who come in on their own. Ask the worker at Alberta Works or another employment agency about Suit Yourself. They will also accept a referral from P.A.L.S.
Phone: 780-488-9930 Address: 9003 111 Avenue, Edmonton, AB T5B 0C3 Web: suityourselfclothes.org
Men’s Suit Program (Edmonton Emergency Relief Services) Edmonton Emergency Relief Services operates the Men’s Suit Program which provides low- income men a maximum of three suits for jobs and job interviews. Alberta Works can give you a referral for the program. You can also contact the program on your own. You need proof that that have a job or a job interview.
Phone: 780-428-4422 Email: [email protected] Address: 10255 104 Street, Edmonton, Alberta T5J 1B1
Web: eerss.ca
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Aboriginal Services
The Bent Arrow Traditional Healing Society Mission: “Build on the strengths of Aboriginal children, youth and their families to enable them to develop spiritually, emotionally, physically and mentally so they can walk proudly in both the Aboriginal and non-Aboriginal communities.”
The Community Connections Centre at the Bent Arrow Traditional Healing Society can help Aboriginal persons find different resources in the community.
Phone: 780-481-3451
Email: [email protected]
Address: Parkdale School Main Floor, 11648 – 85 Street, Edmonton, AB
Web: bentarrow.ca
Interpretation Services
Edmonton Immigrant Services Association Even if you have solid conversational English, you may need an interpreter or translator for certain important situations. Edmonton Immigrant Services Association provides low-cost interpretation and translation services.
Phone: 780-474-8445
Email: use form at eisa-edmonton.org/contact
Address: Suite #201, 10720 113 Street Edmonton, Alberta T5H 3H8
Web: eisa-edmonton.org
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The Family Centre The Family Centre also provides interpretation and translation, and is located in the same building as P.A.L.S.
Phone: 780-448-2627
Email: [email protected]
Address: 20, 9912 106 Street Edmonton, AB T5K 1C5
Edmonton Public Library The Edmonton Public Library gives people free library cards.
The library is a venue where matches can meet.
Main Library Stanley Milner Library 7 Sir Winston Churchill Square, Edmonton, AB T5J 2V4 Phone: 780-496-7000
Abbottsfield – Penny McKee Branch 3410 118 Ave NW, Edmonton, AB T5W 0Z4 Phone: 780-496-7839
Calder Branch 12522 132 Ave NW, Edmonton, AB T5L 3P9 Phone: 780-496-7090
Capilano Branch 5615 200 Capilano Mall, 101 Ave NW, Edmonton, AB T6A 3Z7 Phone: 780-496-1802
Castle Downs Branch 6 Lakeside Landing, 15379 Castle Downs Rd T5X 3Y7 Phone: 780-496-1804
Claireview Branch 3808 – 139 Ave NW T5Y 3E7 Phone: 780-442-7471
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Edmonton Chinatown Library 9540 102 Ave NW, Edmonton, AB T5H 0E3 Phone: 780-498-0580
Edmonton Garrison Community Library Building 161, Mons Avenue, Lancaster Park, AB T0A 2H0 Phone: 780-973-4011 epl GO WEST Henday Promenade 818 Webber Greens Drive NW, Edmonton, AB T5T 4K5 Phone: 780-496-8342
Idylwylde Branch 8310 88 Ave NW, Edmonton, AB T6C 1L1 Phone: 780-496-1808
Jasper Place Branch 9010 156 St NW, Edmonton, AB T5R 5X7 Phone: 780-496-1810
Londonderry Mall 258 137th Avenue & 66th Street, Edmonton, AB T5C 3C8 Phone: 780-496-1814
Lois Hole Library 17650 69 Ave NW, Edmonton, AB T5T 3X9 Phone: 780-442-0888
Meadows 2702 – 17 Street NW, Edmonton, AB T6T 0X1 Phone: 780-442-7472
Millwoods Branch Millwoods Town Centre 2610 Hewes Way, Edmonton, AB T6L 0A9 Phone: 780-496-1818
Riverbend Branch 460 Riverbend Square NW, Edmonton, AB T6R 2X2 Phone: 780-944-5311
Sprucewood Library 11555 95 St, Edmonton, AB T5G 1L5 Phone: 780-496-7099
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Strathcona Library 8331 104 St NW, Edmonton, AB T6E 4E9 Phone: 780-496-1828
The Highland Branch 6710 118 Ave NW, Edmonton, AB T5B 0P3 Phone: 780-496-1806
Whitemud Library 4211 106 St NW, Edmonton, AB T6J 6L7 Phone: 780-496-1822
Woodcroft Branch 13420 114 Ave NW, Edmonton, AB T5M 2Y5 Phone: 780-496-1680
Disabilities
Assured Income for the Severely Handicapped (AISH) AISH is available to persons with a severe handicap that substantially limits their ability to earn a living. An AISH worker meets with everyone who applies and assesses their situation to see if they are eligible.
Phone: 780-415-6300
Email: [email protected]
Address: 12323 Stony Plain Road NW Edmonton, AB T5N 4B4
Web: humanservices.alberta.ca/disability-services/aish.html
Services for the Deaf and Hard of Hearing Deaf and Hear Alberta provides resources for the deaf, deafened, and hard of hearing.
Phone: 1-866-471-2805
Email: [email protected]
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Address (Edmonton Office): Alberta School for the Deaf 6240 - 113 Street, Edmonton, AB T6H 3L2
Web: deafandhearalberta.ca Parking for Persons with Disabilities If your mobility is limited due to a disability, you can apply for a parking placard so you can park in designated parking spaces.
Contact Service Alberta: Phone: 780-427-7013 or 310-0000 (from outside Edmonton)
Web: servicealberta.ca/2070.cfm
Pregnancy
Compass Centre for Sexual Wellness Located in the same building as P.A.L.S, the Compass Centre provides counselling on pregnancy options. It also provides counselling on most sexual and reproductive health concerns. All counselling services are free
Phone: 780.423.3737
Email: [email protected]
Address: 50, 9912 106 Street Edmonton, AB T5K 1C5
Web: compasscentre.ca
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Domestic Violence Services
Police Edmonton Police ask that you report domestic violence. To report domestic violence, call 911 (in an emergency) or the Edmonton Police Complaint line at 780-423-4567 (#377 from a mobile device in the Edmonton area).
Edmonton Women’s Shelter Edmonton Women’s Shelter Ltd. (EWS), most commonly known as WIN House, provides emergency shelter and comprehensive support to women and children fleeing domestic abuse. The shelters specialize in culturally sensitive services and is the largest charitable, non-profit agency of its kind in the greater Edmonton region.
Phone (24/7 Crisis Line): 780-479-0058
Email: [email protected] or through website
Address (mailing): P.O. Box 20088 RPO Beverly Edmonton, AB T5W 5E6
Web: www.winhouse.org
Recreation
If you have a low income, you can obtain a free leisure pass from the City of Edmonton. This pass gives you free access to City-operated recreation centres, and discounts on recreational programs such as exercise classes.
You qualify for the Leisure Access Program if one of the following applies: You are on AISH (Assured Income for the Severely Handicapped) You are on Income Support You are a Permanent Resident or a refugee and have been in Canada for less than 1 year. You are a child under governmental care Your household income is under the amounts listed below:
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To apply, get in touch with the Leisure Access Program:
Phone: 780-496-4918
Address: CN Tower 14th Floor 10004 104 Ave PO Box 2359 Edmonton AB T5J 2R7
Recreation Centres
These Recreation Centres are run by the City of Edmonton:
Facility
ACT Aquatic and Recreation Centre Londonderry Leisure Centre 2909 113 Avenue 14528 66 Street
Clareview Community Recreation O'Leary Leisure Centre Northeast Centre 8804 132 Avenue 3804 139 Ave
Eastglen Leisure Centre 11410 68 Street
Grand Trunk Leisure Centre Peter Hemingway Recreation Centre 13025 112 Street 13808 111 Avenue Northwest Jasper Place Leisure Centre St. Francis Xavier 9200 163 Street 9240 163 Street
Commonwealth Community Recreation Kinsmen Sports Centre Central Centre 9100 Walterdale Hill 11000 Stadium Road
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Facility
Bonnie Doon Leisure Centre Mill Woods Recreation Centre 8648 81 Street 7207 28 Avenue Southeast The Meadows Community Recreation Hardisty Fitness and Leisure Centre Centre 10535 65 Street 2704 17 Street
Confederation Leisure Centre Scona Pool 11204 43 Avenue 10450 72 Avenue Southwest Terwillegar Community Recreation Centre 2051 Leger Road
Habitat for Humanity There is reused building materials at all three Restore sites. There are new cabinets, building materials, paint and doors etc. Products vary daily.
Edmonton North 8210 Yellowhead Trail North West Phone: 780-471-4909
Edmonton South Restore West 6906-76 Ave NW Phone: 780-462-4909
Edmonton Restore West 16811 – 106 Ave Phone: 780-455-0645
Candidate to become a home owner. Go on line to become a HFH partner and follow the links. http://www.habitat.org/getinv/apply.aspx
Each Habitat affiliate selects “partner families” to become Habitat homeowners. Habitat for Humanity follows a non-discriminatory policy of family selection. Neither race nor religion is a factor in choosing partner families. Partner families are always selected based on their level of need, ability to pay and willingness to partner.
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Furniture
Find Focus is on ending homelessness by providing housing to those in need and offers support systems in order for that housing is maintained. They have a great selection of gently used, furniture at low cost which have been donated by others in the community. You can find dining tables, dressers, desks, chairs, sofas, vanities ... the list goes on.
Address: 5120 – 122 Street Phone: 780-988-1717
Thrift Stores These stores offer clothing and furniture at low prices:
Goodwill Locations Strathcona Goodwill Phone: 780-437-7156 Address: 7808 Gateway Boulevard
Southside Goodwill Phone: 780-944-0243 Address: 8759 - 51 Avenue NW
Westend Goodwill Phone: 780-944-0062 Address: 10004 - 169 Street NW
Beverly Goodwill Phone: 780-944-0059 Address: 11714 - 34 Street NW
Manning Crossing Goodwill Phone: 780-944-1041 Address: 600 Manning Crossing NW
Value Village Locations Edmonton Value Village Phone: (780) 468-1259
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Address: 8930-82nd Ave NW
South Edmonton Value Village Phone: (780) 414-5859 Address: 10127 - 34th Ave NW
West Edmonton Value Village Phone: (780) 484-4177 Address: 204 Mayfield Common NW
North Edmonton Value Village Phone: (780) 477-0025 Address: 11850-103rd Street NW
Northeast Edmonton Value Village Phone: (780) 478-7360 13530 Fort Road NW
Salvation Army Thrift Store Locations McQueen Salvation Army Phone: 780-451-8168 Address: 14530 111 Ave NW
Clareview Salvation Army Phone: 780-475-8778 Address: 12928-50th Street
Bissell Centre Thrift Shop Phone: 780-471-6644 Address: 8818 118 Avenue NW
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