Nortel Unified Communications Solutions the Need for Unified Communications

Solution Brief Nortel Unified Communications Solutions The need for unified communications

There’s the office phone, the mobile users and business processes. Unified Gartner has positioned Nortel phone, instant messaging, email, high- communications can release enormous definition video conference — this productive energies of the workforce. The in the Leader’s quadrant of the proliferation of options hasn’t made it opportunities are truly transformational: 2008 Unified Communications any easier to reach the people you need accelerating business through commu- Magic Quadrant report. when you need to reach them. Instead nications-enabled applications and of allowing people to work together processes, and thus impacting the top more closely, the wide array of commu- and bottom line. Partnering with Nortel for unified communications means you are taking nications choices has, in many cases, Nortel understands the challenges the right step towards making the most prevented people from working at all created by Hyperconnectivity and the of your communications capabilities, — creating a kind of decision-making opportunities that unified communica- thereby reducing your time to decision, paralysis through telephone tag, email tions provides to address them. As a recog- increasing personal and group produc- overload and so on. We’ve all experi- nized global leader in providing unified tivity, and accelerating your business enced it. It’s called Hyperconnectivity, communications solutions, Nortel and its processes. and the impacts of Hyperconnectivity partners have the expertise and experience in business are very real. that have helped some of the world’s most Hyperconnectivity also creates opportu- respected organizations realize the benefits nities for business. Imagine if you could of unified communications. connect all your employees and all their devices together anytime, anywhere and imagine if you could decrease or even eliminate the human delays inherent in most business processes — leading in both cases to faster and better decision-making, improved productivity and simplified communications. This is the opportunity for Hyperconnectivity and the value of unified communications. Converting the challenges of Hyperconnectivity into business opportunity is what unified communications is all about — it brings together and integrates communications with Nortel Unified • Delivering improved business center, unified messaging, mobility and Communications Solutions performance metrics such as ROI, a range of emerging applications such as productivity and revenue with the enhanced context. These applications are Realizing the benefits of deployment of a best-in-class unified unified to enhance the user experience, unified communications communications network and unified extending them across the desktop phone, Nortel is dedicated to providing solu- communications applications the PC and mobile device, allowing the tions to our customers that deliver on user to use whatever device is most appro- Solutions and partners the promise of unified communications. priate to their situation. Through these We do this by: With a comprehensive suite of best-of- best-of-breed solutions, Nortel has shown breed unified communications applica- unified communications deployments with • Achieving the best user experience, tions and services, Nortel is uniquely ROIs of up to 178 percent, and mobility with the simplest and tightest inte- positioned to deliver a complete end-to- savings of over 30 percent, while providing gration into existing desktop applica- end unified communications solution revenue growth and increasing customer tions and processes for all business types including SMBs satisfaction. • Increasing the speed, agility and and enterprises, while also providing the Nortel augments its rich unified communi- accuracy of decision making while flexibility of CPE, hosted and managed cations portfolio through unique alliances deployment options. No other unified accelerating business processes with leading desktop application providers communications vendor offers this range — Microsoft and IBM. Through these • Achieving the lowest-risk, highest- of unified communications capabilities. alliances, Nortel has integrated their best- performing unified communica- Nortel’s unified communications of-breed unified communications applications solution by leveraging unified solution consists of a suite of leading tions with Microsoft Office Communicator communications experts within communication applications inclusive 2007 and IBM Lotus Sametime environ- Nortel Global Services, and of soft clients, telephony, presence/IM, ments, allowing users the highest level conferencing, telepresence, contact of multi-vendor unified communications integration without changing their existing desktop software, making deploying unified communications easier and more 9lj`e\jjXggc`ZXk`fejXe[gifZ\jj\j cost-effective. These alliances give customers the flex- GcXk]fid]fiZfddle`ZXk`fej$\eXYc\[Xggc`ZXk`fej ibility to choose which leading Nortel unified communications applications add the most value to their environment. @GK\c\g_fep This helps ensure a consistent user experi- LD ence across desktop, phone and mobile :fe]\i\eZ`e^ environments necessary for a superior user @D experience, while providing the simplest Gi\j\eZ\ and tightest integration into existing

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D`Zifjf]kL:Xe[@9DL:) has committed the scope of resources or :fccXYfiXk`fe applied joint development with both :fekXZk:\ek\i Microsoft and IBM to the extent that Nortel has. The result is a clean and elegant 9lj`e\jjFgk`d`q\[E\knfibj user experience; reliable and scalable product offerings; and unique professional Efik\cle`]`\[Zfddle`ZXk`fej\im`Z\j services that shorten the window between decision to proceed and benefit delivery. Figure 1. Nortel Unified Communications Application Suite Innovative Communications Alliance

Nortel and Microsoft created the Innovative Communications Alliance, a unique joint development, services, marketing and sales initiative leveraging products and technologies from both companies, to accelerate the deployment and adoption of unified communications products and services.

No other vendor has this level of unified communications integration with Microsoft. In fact, Nortel was the first and is still the only fully-qualified IP PBX vendor with integration with Microsoft Office Communications Server 2007. Additionally, Nortel Global Services holds more Microsoft unified communications certifica- tions than any other integrator. Nortel and Microsoft jointly host a global network of Collaboration Centers staffed by Nortel and Microsoft unified communications experts to showcase solutions, collaborate with customers, and develop strategies and prototypes in a real-world context.

The Nortel and IBM Alliance

Committed to creating and delivering comprehensive next-generation solutions to enterprise and service provider customers, Nortel and IBM have developed a broad-based alliance to address these compelling customer needs.

The range of Nortel and IBM Alliance solutions ensures a smooth transition to a more collaborative and responsive organization, protects investments through interoper- ability with existing infrastructure and applications, and energizes business applications by using SOA-based communications integration. User disruption and impact is minimized, while future flexibility is maximized through open and scalable solutions.

Embedding unified communica- Nortel’s award-winning software • Single accountability — Ease of a tions into business processes solutions enable the standards-based one-stop shop for all services needs orchestration of communications By embedding unified communica- • Predictable results — Meet strategic services as elements of existing and tions capabilities directly into business and tactical objectives with solutions new business applications increasing processes, Nortel is able to enhance tailored to individual client needs the speed, agility and accuracy of the value of your unified communica- decision-making while accelerating tions deployment — reducing human • Seamless evolution — Deploy and business processes. latency, accelerating decisions, moving integrate collaborative communica- business forward and making your tions across multi-vendor technolo- Global Services organization more competitive. gies, platforms and applications Nortel’s Global Services further differ- Deploying Communications-Enabled • Risk avoidance — Plan, design and entiates our unified communications Applications (CEA) can generate deploy through highly-skilled and offering, assisting customers in planning, much higher returns than unified experienced unified communications integrating, managing or customizing communications alone. consultants and engineers their unified communications deploy- Nortel provides a platform for CEA ment. Nortel Global Services for • Return on investment — Optimize based on an open Service Oriented Unified Communications combines operations costs and enhance Architecture (SOA) and Web Services, industry-leading telephony design and employees’ productivity with IP with Nortel’s Agile Communication architecture services with experience- telephony and integration with Environment (ACE). ACE aggregates based implementation. Experts can help Microsoft and IBM environments context information (role, presence, integrate disparate communications location and situational information) • Business continuity — Maximize applications with custom development and mediates between communications investment and ensure ongoing to create a seamless user experience, services and business applications. This performance with post deployment quickly and effectively. Unique among mediation function also enables unifica- support and managed services IP telephony vendors, Nortel Global tion of multi-vendor communications options Services can enable unified communica- environments, and delivers a uniform tions in the context of a multi-vendor, user experience within one or many Nortel Global Services has the skills multi-technology environment. CEAs. ACE deployments are build-to- and knowledge to take the complexity out of the transition to unified commu- suit so they can be deployed anywhere Additional benefits of leveraging nications, helping Nortel deploy the from a simple toolkit to a full end-to- Nortel Global Services for your unified lowest-risk, highest-performing unified end services solution. communications deployment include: communications solution available. Consider a business process that relies on email notification to alert employees, customers or partners to the state of Nortel provides a platform for CEA based on an open a particular process, or recommends intervention if appropriate. By inte- Service Oriented Architecture (SOA) and Web Services, grating unified communications into with Nortel’s Agile Communication Environment (ACE). the business process, Nortel can improve this mechanism with CEA applications ACE aggregates context information (role, presence, loca- to exploit location, presence, employee hierarchy and authority information to tion and situational information) and mediates between enable real-time and direct communica- communications services and business applications. tions, and in this way accelerate decision processes and service processes.

Unified communications- • Up to 50% reduction in Total Cost deployment options to make deploying ready infrastructure of Ownership unified communications easier and more cost-effective than competing Unified communications deployments • Up to 40% less energy consumption offers, while also offering capabilities require a high-performing underlying Nortel’s data infrastructure helps to beyond unified communications that network. Nortel’s data networks are accelerate the benefits of unified commu- return higher value than deploying designed to be unified communications- nications such as greater productivity, unified communications alone. ready and deliver high-volume, real- higher user and customer satisfaction, time traffic with the highest reli- Nortel offers a comprehensive unified while efficiently using corporate ability. Nortel data solutions provide communications portfolio to provide an resources for a ‘greener’ organization. outstanding business benefits over end-to-end solution that includes multi- Only Nortel can deliver these benefits alternative vendors, while efficiently media applications, voice, video, tele- on this scale. using corporate resources for a greener phony applications, a complete data and organization. Nortel data solutions have security infrastructure, plus the latest in Why Nortel been independently verified1 to deliver: Communications-Enabled Applications Nortel has a long and illustrious history — along with leading partnerships and • Up to 7X improved resiliency of communications innovations. In a global services organization to help • Up to 20X the performance or the latest industry chapter on unified ensure you get the most out of your throughput communications, Nortel is offering unified communications deployment. flexible and innovative solutions and

Business Ready UnifiedCommunications

Nortel’s Business Ready Unified Communications solutions are pre- engineered, ready-to-deploy unified communications solution bundles that take the complexity out of choosing and designing a unified communications optimized architecture. By using one of the reference unified communications architectures, customers gain the peace of mind that their unified communications solution has been fully engineered and certified to deliver the best unified communications experience possible.

1 The Tolly Group Report Number 208298, July 2008, reported the results of a power consumption evaluation of six Nortel converged data network products consisting of large and medium core and wiring closet Ethernet Routing Switches (ERS), enterprise branch office routers, and IP phones compared to similar Cisco products on the basis of power consumption and heat dissipation, and five-year operational cost. See also The Tolly Group report Number 208275, January 2008, and InfoTech Research Group Report, January 30th 2008.

Nortel’s data infrastructure helps to accelerate the benefits of unified communications such as greater productivity, higher user and customer satisfaction, while efficiently using corporate resources for a ‘greener’ organization.

Nortel’s leadership in unified commu- • Ensure the lowest-risk, highest- When choosing a partner to enable nications is based on the completeness performing unified communica- unified communications, know that of its vision and its ability to execute tions solution by leveraging unified Nortel has the industry vision, the through solutions that: communications experts within solution portfolio, the professional • Provide the best user experience, Nortel Global Services services skills and the extensive alli- with the simplest and tightest inte- • Deliver improved business perfor- ance relationships to deliver a unified gration into existing applications and mance metrics such as ROI, communications solution to meet processes through our tight alliance productivity and revenue with the and exceed your business objectives. partners like Microsoft and IBM deployment of a best-in-class unified For more information on Nortel • Increase the speed, agility and communications network and unified Unified Communications Solutions, accuracy of decision-making through communications applications visit www.nortel.com/uc. the acceleration of business processes integration via Communications- Enabled Applications based on an open SOA and Web Services architecture

Nortel Unified Communications Portfolio

Component Description Nortel Offering

IP Telephony server The voice call server delivers call control functionality for - Communication Server (CS) 1000, users, reporting telephony presence and managing session 2000, 2100 parameters. The call server forms the heart of the unified - Business Communications Manager communications implementation. Nortel has market-leading (BCM) offerings for small and medium business, enterprise and - Software Communication System carrier hosted environments. (SCS) 500 - Application Server (AS) 5300

Clients Clients provide a user window into unified communications - IP phones services. Users often use multiple clients assigned to their - Soft-clients for PC, PDA and office account. mobile phones

Unified Messaging (UM) Receive voice and/or fax messages directly in your Microsoft, - CallPilot IBM Lotus or other email accounts. Play, forward, delete or - UM 2000 redirect with the click of the mouse. - Microsoft Exchange UM

Conferencing Advanced application for real-time collaboration. Binds - Multimedia Conferencing multiple sessions together and provides administrative, - SCS500 security and accounting capabilities for audio, web and - AS 5300 desktop video conferencing.

Video and Telepresence Telepresense is an immersive experience that simulates live - Nortel Global Services meetings. Services for integration of audio, web conferencing, - Polycom portfolio telepresence, scheduling and activation. - Tandberg portfolio

Instant Messaging (IM) Presents users’ online status (availability) suggesting the - Multimedia Communication Server and Presence best way to reach them before being called. Get immediate (MCS) 5100 answers even when colleagues are on the phone but able to - Application Server 5200/5300 type an IM reply. Reduces voicemail tag. - Microsoft OCS - IBM Lotus Sametime

Communications-Enabled Integrates communications into business processes to create - Agile Communication Environment Applications new classes of business applications, accelerating business. - Nortel Global Services

Communications Integrates enterprise telephony service with mobile tele- - Mobile Communication 3100 Application for Mobility phony, implements mobile unified communications and - WLAN IP phone portfolio enables WLAN telephony for campus mobility.

Contact Center and Self Unified communications integrated contact centers provide - Contact Center Service Applications enhanced presence and multimodal benefits. Agents can - Self Service and Advanced locate expert assistance quickly; collaboration via any mode Speech Solutions of communication. Advanced Speech increases efficiencies - Nortel Global Services in customer access and response time from the contact center resulting in higher rate of first contact resolution, lower costs and improved customer loyalty.

Network Convergence Consolidates voice and data networking infrastructures, - Nortel Switching, Routing, Wireless Infrastructure applies Quality of Service and Power over Ethernet services Access and Security portfolio as well as advanced security services. Power consumption, switching performance, resiliency and cost of ownership are key.

Integration Services Enterprises need professional services to quickly and - Nortel Global Services efficiently design, justify, deploy, manage and maintain unified communications implementations. Engaging qualified integration services are key to speed, quality and peace of mind.

In the United States: In Europe: Nortel Nortel 35 Davis Drive Maidenhead Office Park, Westacott Way Research Triangle Park, NC 27709 USA Maidenhead Berkshire SL6 3QH UK Email: [email protected] In Canada: Nortel In Asia: 195 The West Mall Nortel Toronto, Ontario M9C 5K1 Canada United Square 101 Thomson Road In Caribbean and Latin America: Singapore 307591 Nortel Phone: (65) 6287 2877 1500 Concorde Terrace Sunrise, FL 33323 USA

Nortel is a recognized leader in delivering communications capabilities that make the promise of Business Made Simple a reality for our customers. Our next-generation technologies, for both service provider and enterprise networks, support multimedia and business-critical applications. Nortel’s technologies are designed to help eliminate today’s barriers to efficiency, speed and performance by simplifying networks and con- necting people to the information they need, when they need it. Nortel does business in more than 150 countries around the world. For more information, visit Nortel on the Web at www.nortel.com. For the latest Nortel news, visit www.nortel.com/news. For more information, contact your Nortel representative, or call 1-800-4 NORTEL or 1-800-466-7835 from anywhere in North America. Nortel, the Nortel logo, Nortel Business Made Simple and the Globemark are trademarks of Nortel Networks. All other trademarks are the property of their owners. Copyright © 2008 Nortel Networks. All rights reserved. Information in this document is subject to change without notice. Nortel assumes no responsibility for any errors that may appear in this document. NN123903-092308

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