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Chordiant Foundation Server Release Notes Chordiant Foundation Server Release Notes Version 6.7 Copyright 2012 Pegasystems Inc., Cambridge, MA All rights reserved. This document describes products and services of Pegasystems Inc. It may contain trade secrets and proprietary information. The document and product are protected by copyright and distributed under licenses restricting their use, copying distribution, or transmittal in any form without prior written authorization of Pegasystems Inc. This document is current as of the date of publication only. Changes in the document may be made from time to time at the discretion of Pegasystems. This document remains the property of Pegasystems and must be returned to it upon request. This document does not imply any commitment to offer or deliver the products or services described. This document may include references to Pegasystems product features that have not been licensed by your company. If you have questions about whether a particular capability is included in your installation, please consult your Pegasystems service consultant. For Pegasystems trademarks and registered trademarks, all rights reserved. Other brand or product names are trademarks of their respective holders. Although Pegasystems Inc. strives for accuracy in its publications, any publication may contain inaccuracies or typographical errors. This document or Help System could contain technical inaccuracies or typographical errors. Changes are periodically added to the information herein. Pegasystems Inc. may make improvements and/or changes in the information described herein at any time. This document is the property of: Pegasystems Inc. 101 Main Street Cambridge, MA 02142-1590 Phone: (617) 374-9600 Fax: (617) 374-9620 www.pega.com Document: Release Notes Software Version: 6.7 Updated: June, 2012 Contents New Features and Enhancements.................................................................... 3 Chordiant Faces Framework – Trinidad Decoupling ........................................... 3 Multiple Advisor-like Web Applications ............................................................ 3 Browser Agnostic ......................................................................................... 3 EJB/JEE Timers ............................................................................................ 3 Business Process Compiler ............................................................................ 4 Computer Telephony Integration (CTI) ........................................................... 4 Client-Side Logging for NWP .......................................................................... 4 Enhanced Exception Framework ..................................................................... 5 Bulk Data Loader ......................................................................................... 5 Pagination ................................................................................................... 5 Installation Guides ....................................................................................... 5 Tech - Stack . .................................................................................................. 6 Issues Fixed in CFS 6.7 ................................................................................... 7 Important Information .................................................................................... 9 Limitations ... ................................................................................................ 10 Open Issues . ................................................................................................ 11 Documentation .............................................................................................. 12 Location .................................................................................................... 12 New Content and other Changes .................................................................. 12 Chordiant Foundation Server Release Notes 2 New Features and Enhancements This section describes the new features and enhancements in CFS 6.7. While this section gives a brief description of the new features, it is recommended to refer to the corresponding product documentation for details. Chordiant Faces Framework – Trinidad Decoupling This feature enables you to use any JSF implementation for UI and associate it with Client Tasks of Interaction Controller (IC) processes. This has resulted in decoupling Chordiant Faces Framework with Apache MyFaces Trinidad and Apache MyFaces. Unlike previous releases, Chordiant Faces Framework no longer stores the client tasks in the pageFlowScope, which is a feature provided by Apache MyFaces Trinidad. Multiple Advisor-like Web Applications This feature provides you the ability to configure multiple Advisor-like web modules, each of which can have its own set of CAFE bundles. With the de-coupling of Chordiant Faces Framework and Apache MyFaces Trinidad, it is now possible to configure Advisor web application to use any other JSF implementation. In such cases, Admin Manager and FMX, which use Trinidad JSF Components, can be configured in a separate Advisor-like web application. Browser Agnostic Chordiant Foundation Server’s thin-client applications, such as Call Center Advisor – Browser Edition depend on HTML components (HTC). These have been functional on Microsoft Internet Explorer (IE) only. The browser support is now extended to Google Chrome. The dependency on HTC components has been removed and a standard support has been provided for using HTML 5 and JavaScript which supports all modern browsers. At present, the browser agnostic capability will be a configurable option while the default application continues to use HTC components and work only on IE. EJB/JEE Timers In this release, TimerService has been modified to work with either Flux based scheduler or JEE Timer based scheduler. A migration utility has been provided to convert the existing Flux timers into JEE timers. Note: Flux based scheduling has been deprecated in this release. Chordiant Foundation Server Release Notes 3 Business Process Compiler This feature is enhanced to support compiling Service Flows into java classes and execute them as Dynamic Interaction Controller (IC) processes. Features of dynamic processes such as QRT-enabled tasks, persistence after execution of each task and failover are also available with Compiled Workflows. Computer Telephony Integration (CTI) CTI is enhanced as described below: Container Management: Unlike previous releases, CTI Containers no longer reside in the JNDI; they are maintained within the JVM, thus making the JNDI lookups almost nil. Additionally, these containers can be created on demand by a simple configuration change; this helps in faster server startup and optimal usage of memory. Pooling of containers helps in faster client operations. Middleware Connection Management: In previous releases, the number of connections to CTI Middleware was equal to number of CTI Managers. These connections can be reduced by creating just one or a pool of connections to optimally use the memory. These connections can be configured to be established either at server startup or when a call center agent logs-in. This feature is currently available only for Genesys Platform CTI Manager. Monitoring and Administration: CFS 6.7 introduces a new tool to administer and monitor CTI Containers and Middleware Connections as part of Admin Manager desktop. With the help of this tool, it is possible to release stranded containers and delete free containers across the clustered environment. It is also possible to connect or disconnect a connection to CTI Middleware from any of the nodes. Reconnect: Call center agents can now reconnect to the last inbound/outbound call with the introduction of the new Reconnect button on the phone control header of the agent’s desktop. Middleware Upgrades: Support for Cisco 8.5 has been introduced in this release. Following CTI Managers are deprecated in CFS 6.7: Genesys Interaction SDK Avaya Interaction Controller Client-Side Logging for NWP The Network Presence (NWP) Applet has been improved to output different levels of log messages on client-side. Logging is disabled by default and it can be switched on by a single configuration on server side. Logging can be configured on specific clients along with log file location and levels of logging. Chordiant Foundation Server Release Notes 4 Enhanced Exception Framework ChordiantBaseException and ChordiantRuntimeException classes have been enhanced to inspect the exception’s stack trace, determine core issue and provide an instance of ProblemContext, which can be customized easily. Information from the ProblemContext can be used at the client-side to appropriately display the error messages. The default implementation of ProblemContext provides useful information like User Name, Net Address, Thread Name, Problem Class Name, Problem Method Name and Line Number. Chordiant Faces Framework has been enhanced to display the problem context in case of exceptions while executing an Interaction Controller (IC) processes. Bulk Data Loader This feature helps in loading bulk data into Foundation schema. This release provides data loaders for Users, User – Role associations, User – Property associations, Prompts and Scripts. It is easy to customize for any other data types. Pagination New samples provided in this release will help you to understand how to limit the size of ResultSet for a query to retrieve large data sets from database. Additionally,
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