Performance Report FY19 Rider Profile CAPITOL CORRIDORTicket JOINT Type POWERS AUTHORITY WORK/ BUSINESS 67%
Ticket WithWelcome FY2019, the Capitol Corridor Aboard! celebrated five straight years of Type record-breaking ridership and revenue, with a new all-time high of 10-RIDE 1,777,136 riders and $38.03 million in revenue. ThisWORK/ growth is reflected 18% FAMILY/ BUSINESS OTHER 1% 67% REC/in the FareboxFRIENDS Ratio, which reached a previously unattained 60%. SCHOOL 3% LEISURE 15% 12% ROUND-TRIP/ To build upon this success, and to ensure the Capitol Corridor’s place as ONE-WAY a premier travel choice, the CCJPA is making progress on infrastructure 50% improvements, safety upgrades, customer service enhancements, MONTHLY and service expansion projects. These efforts aim to maintain Capitol 32%
Corridor as a quality, convenient,OTHER 1% cost-effective, and flexibleFAMILY/ option for REC/ FRIENDS years to come. SCHOOL 3% LEISURE 15% Rider Profile Ticket Type 12% SHOP/VACATION 2% WORK/ BUSINESS 21 Years of Improvement* 67% SERVICE REVENUE-TO- LEVEL RIDERSHIP REVENUE COST RATIO +275% +284% +508% +100% Rider Customer Satisfaction Profile 10-RIDE WORK/ 18% FAMILY/ BUSINESS OTHER 1% 67% FY 2019 FY 2019 FY 2019 REC/ FYFRIENDS 2019 30 DAILY 1,777,136SCHOOL 3% $38.03MLEISURE 60%15% TRAINS 12% ROUND-TRIP/ ONE-WAY 50%
MONTHLY 32%
OTHER 1% FAMILY/ FY 1998 REC/ FRIENDS 2009 90% 2010 87% 2011 90% 2012 91% 2013 89% 2014 89% 2015 87% 2016 89% 2017 88% SCHOOL 3% 2018 85% 2019 90% (PRE-CCJPA) FY 1998 FY 1998 FY 1998 LEISURE 15% 8 DAILY (PRE-CCJPA) (PRE-CCJPA) (PRE-CCJPA) SHOP/VACATION 2% 12% TRAINS 463,000 $6.25M 30% *CCJPA assumed management of the service in 1998.
Customer Satisfaction
Travel-to-Station
MODE FY18 FY192009 90% 2010 87% % CHANGE2011 90% 2012 91% 2013 89% 2014 89% 2015 87% 2016 89% 2017 88% 2018 85% 2019 90% Drive 29% 28% -1 Drop off/Pick up 25% 24% -1 2009 90% 2010 87% 2011 90% 2012 91% 2013 89% 2014 89% 2015 87% 2016 89% 2017 88% Transit 17% 16% -1 2018 85% 2019 90% Bike 10% 9% -1 Walk 15% 14% -1 Carpool 2% 1% -1 Taxi/TNC 9% 8% -1 Other 0% 0% —
Operating and Marketing Budgets 2009 90% 2010 87% 2011 90% 2012 91% 2013 89% 2014 89% 2015 87% 2016 89% 2017 88% 2018 85% 2019 90% FISCAL SERVICE ALLOCATED ACTUAL IMPROVEMENT YEAR LEVEL BUDGET COSTS REINVESTMENT
OPERATING BUDGET (MILLIONS) FY 17-18 30 weekday $31.7 $2.49 3.4m note on excel said it’s not 22 weekedy included in performance FY 18-19 30 weekday $28.7 $0a $0a 22 weekday reports
MARKETING BUDGET (MILLIONS) FY 17-18 $1.1 $1.1 n/a
FY 18-19 $1.1 $1.1 n/a a. Projected
DRIVE 26%
DROP/PICKUP 32% BIKE 10% TRANSIT 17% OTHER 1% WALK 14% Performance Report 2019 Capitol Corridor Joint Powers Authority
Ridership (IN MILLIONS) 1.8M 1.7M M M 1.6M M
1.5M 1.47 1.42 1.40 M M
1.4M M M 1.3M 1.56 1.60 1.70 1.77
FFY 2013 2014 2015 2016 2017 2018 2019
Revenue (IN MILLIONS) $40M
$30M M M M M M
$10M M M
$10M $29.20 $29.18 $30.09 $32.18 $33.97 $36.22 $38.03
FFY 2013 2014 2015 2016 2017 2018 2019
Farebox 60% 55% 50% STATE STANDARD 50% 45% Ratio (%) 40% Revenue to Cost
35% 57 % 51% 50% 52% 55% 59% 60%
FFY 2013 2014 2015 2016 2017 2018 2019
On-Time Performance 100% 95% 90% 90% OTP STANDARD 85% 80% 75% 95.2% 91.0% 89.0% 90.0% 95.0% 93.1% 94.0%
FFY 2013 2014 2015 2016 2017 2018 2019
Overall Satisfaction AMTRAK CUSTOMER SERVICE INDEX (CSI) CSI SCORE 4.5 100% 4.0 95% 90% 89% 89% 89% 88% 3.5 87% 90% 85% 3.0 85% 2.5 80%
2.0 4.3 4.3 4.3 4.3 4.3 4.2 4.2 75%
FFY 2013 2014 2015 2016 2017 2018 2019
= AVERAGE ANNUAL SCORE BASED ON BIANNUAL CCJPA ON-BOARD SURVEYS Rider Profile Ticket Type % 20% MOBILE
3% OTHER 10-RIDE 77 WORK/ AT STATION INTERNET & 18% TICKET PURCHASES BUSINESS 67%
Modes of Travel ROUND-TRIP/to Station DROP/PICKUP 32% DRIVE 26% TRANSIT 17% WALK 14% ONE-WAY 50.0% MONTHLY
32%
2019 2019 of the service in 1998. assumed management *CCJPA 1,707
OTHER 1% 523 525 FAMILY/538 REC/ FRIENDS SCHOOL 3% OTHER 1% Busiest Trains
LEISURE# # 15%#
SHOP/VACATION 12%
2018 1,706
” M 538 SAC EMY RIC SAC
#
2017 2017
1,607 Customer Satisfaction BIKE 10% stations.
525
the conductors, the conductors, 2016 1,561 # SAC OKJ EMY SAC v o L $38.03 Annual Revenue +5.1% compared to FY2018
Ie the lack of traffic, the of traffic, the the lack of location