The Leading Information Delivery Platform

2012 Annual Report Colt Group S.A.

For the year ended 31 December 2012

Stock Code: COLT.L Colt is the leading information delivery platform, providing integrated communications, IT and network services and solutions to businesses

The information delivery platform is the unique integration of three key elements

Expertise in creating integrated compute and network services supported by advanced systems and processes.

20 carrier-neutral data centres and thousands of IT systems under management.

Pioneering Ethernet and IP networks that seamlessly connect 39 metropolitan area networks, over 150 cities and 19,000 buildings and achieves the industry’s highest standards in performance, latency and security.

Leveraging people, network and compute assets to deliver for our customers

Seamless integration of network, compute and storage End-to-end service level agreements, facilitated by ownership of network and data centre infrastructure Scalable platform able to deliver information and Commercial models to match customers’ business applications on a pay-as-you-consume basis needs Services that are universally accessible, anywhere, from any device

Contents Read more about our operations Find out more online OUR BUSINESS Page 10–41 annualreport.2012.Colt 01 Business overview OUR PERFORMANCE 04 Chairman’s statement 06 Chief Executive’s review 08 Colt Group S.A. Board of Directors OUR GOVERNANCE 10 Report of the Board of Directors 42 Corporate governance statement 55 Directors’ responsibilities statements 56 Corporate Social Responsibility 61 Directors’ remuneration report OUR FINANCIALS 68 Consolidated financial statements 69 Independent auditor’s report 102 Five year summary (unaudited) 104 Company only Annual Accounts 105 Directors’ report 107 Independent auditor’s report 117 Colt’s principal European sales offices 117 Investor information

Colt Group S.A. / Annual Report 2012 Stock Code: COLT.L Business overview

È The market opportunity Today’s IT leaders are focused on what technology can deliver for their businesses. They understand that this requires the mixing and blending of different solutions and that to attain real performance you cannot separate cloud-based services from the network. Colt is uniquely placed to roll-out complex solutions that comprise network, infrastructure, applications, services and IT consultancy. We are constantly looking to build on this advantage. And we have fine-tuned our business to place customers at the centre of everything we do È Our vision Trusted by all to be the leading information delivery platform È Our mission We make a real difference to our customers’ business through: đŏ Best-in-class customer experience đŏ Truly integrated computing and networking services đŏ Exceptional people who always deliver È Our strategy Our business đŏ Integrate compute and network services đŏ Focus our resources on key growth opportunities/markets đŏ Operate seamlessly and transparently across all our markets đŏ Simplify how we buy, sell and contract đŏ Automate our service and delivery model È We have put the foundations in place to seize the growth opportunity

1. A customer facing organisation with consistent systems and processes across geographies

Enterprise Services Communication Services Data Centre Services Our performance Directly serves medium to large sized Indirectly serves small, medium and Provides enterprise customers enterprises large sized enterprises via channel with large-scale data centre space (includes MarketPrizm) partners (network operators, distributors, service providers, resellers, agents and franchisees) Infrastructure Services Integrated operations for all services

Business Services Our governance Shared services unit 2012 organisational highlights: Enhanced the focus on our customers’ needs through Strengthened our channel capabilities by launching a the segmentation of our customer base and associ