Thunderbolt™ Usb-C™ Docking Solutions

THUNDERBOLT™ USB-C™ DOCKING SOLUTIONS

TROUBLESHOOTING, SUPPORT NOTES AND ADDITIONAL INFORMATION

. THE INFORMATION IN THIS DOCUMENT IS SUBJECT TO CHANGE WITHOUT NOTICE.

. ”INTEL” IS A TRADEMARK OF INTEL CORPORATION IN THE U.S. AND OTHER COUNTRIES.

. OTHER NAMES AND BRANDS MAY BE CLAIMED AS THE PROPERTY OF OTHERS.

Docking Solutions Product Thunderbolt™ 3 Dock dynabook USB-C™ Dock |Overview Benefit from the combination of a full set of - One cable connection for peripherals ports and Thunderbolt™ 3 connectivity, - Supports up to 3 displays output from up to two 4K displays via 2x - Charges the connected laptop (supports HDMI® outputs, transfer at high speeds of up to 40 Gbps (eight times faster than USB up to 65W) 3.0), and turn your desk into the ultimate, - Security lock slot clutter-free workstation - Built-in power button

USB-C™ Dock dynadock™ 4K/U3.0/V3.0+ USB-C™ Adapter

- One cable connection to all peripherals With dynadock™ you can simply plug in Enhance your computer capabilities by - Charges connected laptop, (up to 60W) any notebook using a single cable , connecting an external monitor and other - Supports 2 external monitors including your mouse, keyboard,, external peripherals to your computer's USB Type- - With systems supporting MST (Multi- drives, monitors, HD TV, headphones, C™ port with this adapter. Some adapter Stream) mode, display identical or different sound system, mobile phone and allow charging your computer by content on the external monitors microphone. connecting the original AC adapter .

Supported features by platform. Extra information. Overview of supported features and required settings by platform [ For example PXE boot support, Wake On LAN compatibility and necessary BIOS settings ] Docking Feature Overview Thunderbolt cable can be identified by checking the connector for a printed Thunderbolt symbol Specs. Notes. Limitations. Known Issues.

Unite 13 ports through one . Check and apply latest BIOS- and Due to Secured Core PC classification . In very rare cases, Thunderbolt 3 detachable Thunderbolt™ 3/USB driver updates of X30/40/50-F, native Thunderbolt dock is might loosing monitor Type-C™ cable and open up your . Confirm related BIOS settings security settings are not available in connection on Portégé X30-F, productivity. More information: . Open Thunderbolt Control Center the BIOS Setup utility. Tecra X40-F and X50-F series. To Since this settings are required for PXE TOSHIBA THUNDERBOLT™ 3 DOCK and review attached / approved correct this behavior, please apply devices boot, a special BIOS containing native BIOS version 3.20. Product Specifications Thunderbolt security settings is available

for deployment purpose. More info about compatibility, . If you experience other issues Thunderbolt dock LEDs configuration and support:  For more details and how to obtain indicate AC power [dock related to connection problems of connected to AC] and Power this special BIOS, please get in contact delivery [connection to PC] Drivers. Configuration Guide external displays, please apply with your sales representative Drivers and firmware updates are Compatibility Guide “Thunderbolt 3 dock firmware  A new Intel LAN driver is available, available on our download portal: Thunderbolt Security on Win10 update PS176”, which is available which add DMAr support for the TBT Workaround to use TBT power in our drivers & firmware Download Drivers + Firmware dock within WinPE. and at Windows button for PC power on usage download section. TBT Control Center App Logon UI. More details: Intel LAN Driver supporting DMAr 3 for Modern Standby Models DYNABOOK USB-C™ DOCK | PA5356E* SPECS | NOTES | LIMITATIONS

Docking Feature Overview Make sure using only the original supplied AC adapter + cord

Specs. Notes. Limitations. Known Issues.

One cable connection for peripherals. . Check and apply latest BIOS- and To use all functions of the dynabook . In case you experience a Supports up to 3 displays. Charges driver updates USB-C dock, the attached PC has to automatic disconnection issue the connected laptop (supports up to . Confirm related BIOS settings support the dock properly too. when using the USB-C dock in 65W). Security lock slot. Built-in . Open device manager and check, Therefore we suggest to always combination with Portégé X30-F Some PC series do not support the use of power button. More information: if dock has been properly update PC’s BIOS to the latest or Tecra X40-F and X50-F series, dock‘s power button to power on the PC. recognized by the system. Reboot version. please see following document DYNABOOK USB-C™ 3 DOCK As workaround, a BIOS the PC to make sure, to exclude for further details: setting described in the Product Specifications any software related issue. Dock loosing connection following document might help adding this feature: More info about compatibility, configuration and support: . Dock power button for PC on use Drivers. Drivers and firmware updates are Compatibility Guide available on our download portal: Configure power button Download Drivers + Firmware for PC power on use

4 DYNABOOK USB-C™ ADAPTER | PS0001UA1PRP / PS0089UA1PRP / PA5272U* / PA5273U* SPECS | NOTES | LIMITATIONS

Supported features by platform. Product Pictures. Overview of supported features and required settings by platform [ For example PXE boot support, Wake On LAN compatibility and necessary BIOS settings ]

Docking Feature Overview DYNABOOK USB-C™ TO HDMI®/VGA TRAVEL ADAPTER

Specs. Notes. Limitations. Known Issues.

DYNABOOK USB-C™ TO . Check and apply latest BIOS- and . USB-C to HDMI/VGA Travel Adapter . Firmware Update for HDMI/VGA HDMI®/VGA TRAVEL ADAPTER driver updates (PA5272U-2PRP) Compatibility Travel Adapter (PA5272U*) to

Product Specifications . Confirm related BIOS settings Information improve charging control TOSHIBA USB-C™ TO HDMI®/ VGA TRAVEL ADAPTER . Open device manager and check, Technical Support Bulletin Technical Support Bulletin DYNABOOK USB-C™ TO if adapter has been properly HDMI®/ VGA TRAVEL ADAPTER recognized by the system. Reboot Product Specifications the PC to make sure, to exclude any software related issue. TOSHIBA USB-C™ TO More info about compatibility, TOSHIBA USB-C™ TO HDMI®/ VGA TRAVEL ADAPTER VGA/LAN ADAPTER configuration and support: Product Specifications Compatibility Guide TOSHIBA USB-C™ TO VGA/LAN ADAPTER Product Specifications 5 DYNADOCK™ | 4K / U3.0 / V3.0+ SPECS | NOTES | LIMITATIONS

Supported features. Product Pictures. All dynadock ™ products are using Displaylink’s technology, which is offering a wide range of features.

dynadock 4K

Specs. Drivers. Support. Troubleshooting.

DYNADOCK 4K | PA5217E* Latest drivers are available on Please refer to the following Displaylink shared a troubleshooting Product Specifications Displaylink’s website. documents released by Displaylink. document, which is covering most parts. DYNADOCK U3.0 | PA3927E* COMMON Windows driver: DisplayLink and Windows 10 dynadock U3.0 Product Specifications Displaylink Windows Driver Install DisplayLink Software Please refer to this document and Deploy Corporate Software check all the mentioned steps. DYNADOCK V3.0+ | PA5176E* CORPORATE Windows driver: Displaylink Installer switches Product Specifications Displaylink Corporate driver Troubleshooting for Devices

Powered by DisplayLink DisplayLink MANAGER SOFTWARE: Troubleshooting: General Download via Microsoft Store dynadock V3.0+

6 USB-C™ DOCK | DUD16A0E / DUD16A0K SPECS | NOTES | LIMITATIONS

Specs. Notes. Extra Info.

USB-C™ Dock | DUD16A0E . Check and apply latest BIOS- and For the USB-C™ Dock models, Product Specifications driver updates DUD16A0E and DUD16A0K, there is no . Confirm related BIOS settings difference from technical point of view. . Open device manager and check, if It just the region, where each dock has USB-C™ Dock | DUD16A0K dock has been properly recognized been distributed and sold: Product Specifications by the system. Reboot the PC to . DUD16A0E = EU Version make sure, to exclude any software . DUD16A0K = UK Version related issue.

More info about compatibility, configuration and support:

Compatibility + Config Guide

7 DOCUMENT REVISION INFO

. 23/03/2020 . 1st version of this document

. 08/06/2020 . Update Thunderbolt 3- and USB-C Dock (PA5356E*) information

. 07/01/2021 . Update USB-C Adapters . Update various web links