Proceedings of the Computer Performance Evaluation Users Group (CPEUG) 19Th Meeting
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" Computer Science novi^ \m National Bureau of Standards and Technology NBS Special Publication 500-104 '^•S'"' Proceedings of the Computer Performance PUBLICATIONS Evaluation Users Group 19th IVIeeting "CPE - A NEW PERSPECTIVE: The impact of the technology revolution. NATIONAL BUREAU OF STANDARDS The National Bureau of Standards' was established by an act of Congress on March 3, 1901. The Bureau's overall goal is to strengthen and advance the Nation's science and technology and facilitate their effective application for public benefit. To this end, the Bureau conducts research and provides: (1) a basis for the Nation's physical measurement system, (2) scientific and technological services for industry and government, (3) a technical basis for equity in trade, and (4) technical services to promote public safety. The Bureau's technical work is per- formed by the National Measurement Laboratory, the National Engineering Laboratory, and the Institute for Computer Sciences and Technology. THE NATIONAL MEASUREMENT LABORATORY provides the national system of physical and chemical and materials measurement; coordinates the system with measurement systems of other nations and furnishes essential services leading to accurate and uniform physical and chemical measurement throughout the Nation's scientific community, industry, and commerce; conducts materials research leading to improved methods of measurement, standards, and data on the properties of materials needed by industry, commerce, educational institutions, and Government; provides advisory and research services to other Government agencies; develops, produces, and distributes Standard Reference Materials; and provides calibration services. The Laboratory consists of the following centers: Absolute Physical Quantities^ — Radiation Research — Chemical Physics — Analytical Chemistry — Materials Science THE NATIONAL ENGINEERING LABORATORY provides technology and technical ser- vices to the public and private sectors to address national needs and to solve national problems; conducts research in engineering and applied science in support of these efforts; builds and maintains competence in the necessary disciplines required to carry out this research and technical service; develops engineering data and measurement capabilities; provides engineering measurement traceability services; develops test methods and proposes engineering standards and code changes; develops and proposes new engineering practices; and develops and improves mechanisms to transfer results of its research to the ultimate user. The Laboratory consists of the following centers: Applied Mathematics — Electronics and Electrical Engineering^ — Manufacturing Engineering — Building Technology — Fire Research — Chemical Engineering^ THE INSTITUTE FOR COMPUTER SCIENCES AND TECHNOLOGY conducts research and provides scientific and technical services to aid Federal agencies in the selection, acquisition, application, and use of computer technology to improve effectiveness and economy in Government operations in accordance with Public Law 89-306 (40 U.S.C. 759), relevant Executive Orders, and other directives; carries out this mission by managing the Federal Information Processing Standards Program, developing Federal ADP standards guidelines, and managing Federal participation in ADP voluntary standardization activities; provides scientific and technological advisory services and assistance to Federal agencies; and provides the technical foundation for computer-related policies of the Federal Government. The Institute consists of the following centers: Programming Science and Technology — Computer Systems Engineering. 'Headquarters and Laboratories at Gaithersburg, MD, unless otherwise noted; mailing address Washington, DC 20234. ^Some divisions within the center are located at Boulder, CO 80303. WATIONAL BtJREAO 0? sjamdardS Computer Science USRAKt and Technology NBS Special Publication 500-104 Proceedings of the Computer Performance Evaluation Users Group (CPEUG) 19th Meeting San Francisco, California October 25 - 28, 1983 Proceedings Editor Deborah Mobray Conference Host Navy Regional Data Automation Center Department of the Navy Sponsored by Institute for Computer Sciences and Technology National Bureau of Standards Washington, DC 20234 U.S. DEPARTMENT OF COMMERCE Malcolm Baldrige, Secretary National Bureau of Standards Ernest Ambler, Director Issued October 1983 Reports on Computer Science and Technology The National Bureau of Standards has a special responsibility within the Federal Government for computer science and technology activities. The programs of the NBS Institute for Computer Sciences and Technology are designed to provide ADP standards, guidelines, and technical advisory services to improve the effectiveness of computer utilization in the Federal sector, and to perform appropriate research and development efforts as foundation for such activities and programs. This publication series will report these NBS efforts to the Federal computer community as well as to interested specialists in the academic and private sectors. Those wishing to receive notices of publications in this series should complete and return the form at the end of this publication. Library of Congress Catalog Card Number: 82-600594 National Bureau of Standards Special Publication 500-104 Natl. Bur. Stand. (U.S.), Spec. Publ. 500-104, 236 pages (Oct. 1983) CODEN: XNBSAV U.S. GOVERNMENT PRINTING OFFICE WASHINGTON: 1983 For sale by the Superintendent of Documents, U.S. Government Printing Office, Washington, D.C. 20402 Price $6.50 (Add 25 percent for other than U.S. mailing) FOREWORD The data processing environment has undergone profound changes since CPEUG was founded in 1971. Microcomputers, at that time existed only in specialized process control applications. Now end-user microcomputers are commonplace and their users have expectations unheard of twelve years ago. In parallel has been the increasing perception of traditional large, mainframe data processing as only one aspect of a broader view of information resources and information technology. With these changes, the challenge of providing efficient and effective user support has also grown. It is with these changes in mind that this year's CPEUG conference has chosen as a theme "CPE-A New Perspective: The impact of the technology revolution." This year's conference offers topics ranging from microcomputers to supercomputers. The increasingly complex area of data communications is presented as well as topics in office automation, software improvement and engineering, capacity planning, and quality assurance, to mention just a few. The diversity of topics reflects the broad range of areas which CPE analysts must now consider. The challenges inherent in the increasingly complex areas of information technology also provide new opportunities to increase the effectiveness of the services we provide. Even as the technology has grown so has the volume and type of information which the users wish to store, manipulate, and retrieve. We must be knowledgeable in many new areas to ensure that we are using not only the most efficient means available but also the must effective. This year's CPEUG topics were specifically chosen to reflect the breadth of the CPE field. I believe you will enjoy them as well as learn from them. JOHN CARON CPEUG 83 Conference Chairperson 3 PREFACE The theme of CPEUG 83, "CPE - A NEW PERSPECTIVE: The impact of the technology revolution," focuses on the rapid introduction of sophisticated end-user technology, and addresses the impact of this revolution on CPE and the CPE professional. The debate over the question raised several years ago by a former CPEUG Program Chairman: "How will CPE, traditionally associated with large central computers, change in an era of smaller, cheaper hardware and improved digital communications?" intensifies. The CPE professional is challenged to react to the new technology and trends. The keynote address, "Microcomputers: The Risks and Rewards" and the keynote panel "Information System Cost Performance •— New Directions" highlights and sets the framework for this challenge and debate. The conference focuses on the integration of user microcomputer systems into the overall ADP structure and concentrates on micros and end user computing activities — "Strengthening the End-User Interface", "Managing End-User Computing", for example. The growing relative importance of software is recognized and software related issues are addressed in several sessions. As in the previous Conferences, tutorials, case studies, panels, and technical sessions are included in the program. There are several sessions that address the information needs of the first-time attendees, experienced CPE analysts, managers, and interested data processing professionals. The CPEUG Conference is one of the indispensable events on the calendar of computer performance professionals. CPEUG 83 provides a forum for shaping subsequent Conferences throughout the 1980 's. The CPEUG 83 program was the work of many people. Paul Roth ^ Vice Chairperson for academia; Jim Sprung Vice Chairperson for industry; Arnold Johnson, Vice Chairperson for Government; and Dr Deborah Mobray, Proceedings Editor, were this year's vital links to broaden program participation. The Conference Committee, session chairpersons, authors, and tutors all deserve recognition for their time, patience, and participation. The invaluable support of Sylvia Mabie merits special thanks. CHARLES A. SELF CPEUG 83 Chairperson