Key & South Facts 0151 330 6200 @stagecoachMCSL [email protected] 42.05 milli on passenger journeys Head Oce were made on Stagecoach & South Lancashire Merseyside & South Lancashire buses Bus Depot East Lancashire Road 18.21 milli on L11 0BB miles operated stagecoachbus.com across Merseyside & South Lancashire 99.4% reliability on services throughout Merseyside & South Lancashire 407 buses across Merseyside, Chorley, Preston and Fleetwood Annual 1197 employed across five Stagecoach Merseyside Performance and South Lancashire depots Merseyside & South Lancashire Printed on recycled paper. £3.1 million Please recycle this leaflet after use. May 2014-April 2015 investment in new buses

All details correct at the time of going to print, July 2015. Stagecoach Merseyside and South Lancashire provides local bus Elisabeth Tasker said 'We’re very pleased to see our passenger services in Lancashire, Merseyside, Cheshire West & Chester and numbers continuing to show such healthy growth. We’re committed parts of Greater Manchester. Our aim is to provide safe, reliable, to delivering a great service to people across the region and this punctual, clean and comfortable services with a good value for money focus on oering a cost-eective, reliable, comfortable transport range of tickets. This annual report covers the year from May 2014 option is paying o with a clear and continuous rise in demand to April 2015. across most of our depots.

We work closely with , Lancashire Stagecoach Merseyside, Cheshire and South We operated a total of 18.21 million miles over the • We delivered a successful transport operation in County Council and Cheshire West & Chester Lancashire may be part of a large international year, which was up by 6.9% over the previous year. July 2014 transporting thousands of press, Council to improve and invest in the local bus transportation group, but we are locally focussed and hospitality and sports fans as the world descended network and operate some key community services try to reward our employees when we can. This year All of our vehicles are inspected and serviced by our on Hoylake for the Open Golf. on their behalf. we celebrated our regions Long Service Awards in engineers at least every four weeks. They are Liverpool where we recognised 107 employees who maintained to a much higher standard than the legal Our environment Our team reached 20- 45 years service. minimum, to ensure safety and comfort. Our We used almost 10.5 million litres of diesel fuel last Managers and Supervisors carry out rigorous quality year, at an average of 7.99 miles per gallon. We are We are a major local employer in the North West of Our tickets assurance checks on all aspects of our planned working hard to reduce fuel consumption through England and employ over 960 bus drivers; 165 We pride ourselves on oering some of the lowest preventative maintenance system. Every vehicle is technical measures and all of our drivers have engineers and cleaners, 4 apprentices and around 65 ticket prices in our region. We believe in delivering a cleaned daily, with additional valets every 14 days. completed a safe and fuel ecient driving course. Our supervisors and managers. Our team has increased by reliable cost eective service to encourage more fleet is fitted with ‘Greenroad Ecodriver’ technology, Our passengers Our services 55 employees this year oering further permanent people to get back on the bus. Our key achievements which aims to improve fuel eciency through better, Passengers numbers increased by over 2.6 million It is important for us to deliver the best service we job opportunities to local people. • Dave Birch our Birkenhead depot eco- champion more intelligent driving standards. The system not people from 2014 to 2015. In total we carried 42.05 can for our passengers. One way we monitor is this On 1st January 2015 we launched a new scheme and bus driver won Stagecoach Groups Bus Driver only allows drivers to monitor their own perfor- million customers on our buses over the year, an through the reliability and punctuality of our services. Our senior management team compromises of: making free travel available for UK dog trainers of the Year Award 2015 beating thousands of mance, but also highlights wider issues that we can increase of 6.6% compared with 2013. • Managing Director, Elisabeth Tasker - Canine Partners, an organisation which trains assistant drivers from across the country. He has also target as a company to improve driving standards. In the past year we are proud to have operated 99.4% 30 years experience in the transport sector dogs on Stagecoach services in our region. recently won an award for 20 years driving without Our Birkenhead depot reported a 20 % year-on-year of our scheduled services, with a 0.24% failure due to • Operations Director Rob Jones - an accident. Following a successful trial at Gillmoss depot, we rise in passenger journeys due to the success of the internal reasons and 0.36% due to external reasons, 25 years experience in the bus industry During May 2015 we held the price of fares on some rolled out 30% Bio-Diesel fuel to our entire fleet from company’s number 1 Liverpool to Chester service such as congestion and diversions. 92.6% of our • Engineering Director Tony Cockcroft - of the most popular tickets in Preston and • We were nominated for two UK Bus Awards in April 2014. As well as providing improved fuel which stops at Chester Zoo, Blue Planet and Cheshire services operated within five minutes of their current UK Bus Awards Engineer of the Year Merseyside. For the third year running and we have 2014, Environment and Engineering Director of the economy, this reduces the amount of mineral oil Oaks, and the number 38 bus which runs from scheduled time with trac congestion, road incidents lowered the price of region-wide travel throughout Year. Our Chester depot was shortlisted and highly required in our fuel. Vehicle engines must meet Heswall to connecting people to and special events being the main sources of delays. We continue to invest heavily in employee training Merseyside and Cheshire whilst also extending the commended for Environment and Tony Cockcroft increasingly tough emissions regulations, with all new shopping site Croft Retail Park. We continue to seek improvements by rescheduling and development including an extensive new driver ticket boundary enabling people to travel further for our Engineering Director was honoured with the deliveries being of at least ‘Euro 5’ standard. We have services, introducing new routes and serving new training programme and annual driver CPC courses. less. UK Bus Awards Engineer of the Year Award 2014. taken a trial ‘Euro 6’ vehicle which is in use to help the Our Chester depot has also witnessed significant housing and business developments. Our drivers are also supported by eco-champions manufacturer perfect and refine the performance of growth, with passenger numbers growing by 13% who encourage safe, fuel ecient driving and monitor We have implemented a new pricing structure for • Passengers numbers increased by over 2.6 million this next generation engine technology before wider compared to last year. The new X8 Liverpool to We have continued to work closely with Merseytravel their progress. young people throughout Merseyside and Cheshire. people from 2014 to 2015. In total we carried roll-out. Over 80% of our fleet meets at least the Chester service, which covers Cheshire Oaks and and to develop the Merseyside ‘Quality Bus The age limit for all child tickets has now been 42.05 million customers on our buses over the year, ‘Euro 3’ standard, with 55% of our fleet meeting Euro other key North West retail destinations, has proved Network’ whereby timetables and ticketing are Our engineers complete bespoke manufacturer increased to aged 18 years and under and the newly an increase of 6.6% compared with 2013. 5 emission levels. popular with passengers with 240,000 passenger improved and co-ordinated on some of the busiest training to ensure that their skills and knowledge keep named Young Persons tickets are all half the adult fare journeys being completed in just 10 months. Trips on corridors in Liverpool and Wirral. This included the pace with the advances in vehicle technology. Our on any Stagecoach bus journey*. Where we have • To improve customer experience we invested in 23 We recycle most of our waste, such as paper, litter, the Chester City Sightseeing tour have also continued development of the multi operator young person's apprentices complete a four year programme, needed to increase fares on selected tickets we have new buses for Preston services 150/51, 3 and used oils, filters, batteries, parts etc. We also recycle to rise as we see more tourists and retail opportuni- £2 MyTicket - unlimited travel for under 19's, the including block release at a dedicated technical college kept increases to an overall rise of just 2%. Liverpool service 17. We also rebranded and the water that we use to wash our buses every night. * to the nearest 10p ties in the area. planning and delivery of bus services with the Major every 3 months. Our Managers have all undertaken re-launched our intercity X2 Preston to Liverpool Our average recycling rate is 98.4%. Events Transport Development Board for the Cunard Transport Manager Certificate of Professional route. We have also seen a 24% increase in students in Three Queens Event in Liverpool and enabling our Competence in passenger transport, recognised as Our buses We operate a fleet of 407 buses, of which we Merseyside taking advantage of our local bus services buses to accept Merseyside's multi operator smart the industry leading qualification. • We worked in partnership with Merseytravel and replaced 23 over the past year, with a total due to our low cost anytime travel Unirider plus+ bus Saveaway ticket. Arriva to re-launch the multi operator young investment of over £3.1 million. 100% of our fleet is ticket. person's MyTicket on 1st May 2015. MyTicket now low floor, to provide easy access for the elderly, oers unlimited travel for under 19's in Liverpool disabled and customers with buggies and wheelchairs. and Wirral.