Newsletter for staff of Teaching Hospital NHS Foundation Trust, working together for the communities of York, Scarborough, Bridlington, Malton, Whitby, Selby and Easingwold. March 2014 StaffMatters All it takes is an introduction

Hello our name is ..Graham ward at Scarborough Hospital Hello we're Paige and Iza and we are Healthcare Assistants

n NHS Change Day, the about your patient. You know their all healthcare staff to introduce say, “Ask me my name.” Trust made a pledge name, their personal details, their themselves to patients and Emma explained: “The trial of Oto get onboard the health conditions, and much more. to tell them their name. the ‘Ask me my name’ badges '#Hellomynameis...' campaign. “What do we as patients know Emma Day, Matron for elderly on Graham Ward is going really In December 2012, Dr Kate about our healthcare professionals? medicine at Scarborough Hospital, well. The Sister has said she has Granger, a registrar in elderly The answer is often absolutely gave a presentation to the Board heard nurses saying their name medicine, was an inpatient nothing, sometimes it seems not of Directors last month about the and introducing themselves more at Leeds General Infirmary, even their names. The balance of campaign, and it has since been than ever before which is great. and noticed how infrequently power is very one-sided in favour given the Trust's full support. “Following the pilot on Graham health care professionals of the healthcare professional.” Graham Ward at Scarborough the Senior Nursing Team will be introduced themselves. Dr Granger, who has terminal Hospital is the first ward to rolling out the campaign across the Dr Granger said: “As a healthcare cancer, started a twitter campaign trial the campaign with all staff Trust through a series of badges professional you know so much #hellomynameis to encourage proudly wearing badges which Continued on page 2 Have you got a story? If you have a story for a future edition of Staff Matters, we would love to hear from you! Contact the communications team: l Lucy Brown, Head of l Rebecca Aspin, l Elaine Vinter, Media and l Heather Millard, Communications: Communications Manager: Communications Officer: Communications Assistant: [email protected] [email protected] [email protected] [email protected]

Nutrition and Hospital hosts Staff Photography Hydration rare diseases Benefits award for 3 Week events 5 exhibition 8/9 and 11 cardiologist Wellbeing StaffMatters March 2014 2

All it takes is an introduction…

Continued from page 1 and posters will help remind staff to always introduce themselves. Patrick Crowley, Chief Executive, said: “Putting patients at the centre of what we do is at the core of our organisation’s values and taking the simple step of introducing ourselves to patients by name can make all the difference in building a relationship.” “We are calling on all staff to support this campaign and to tell patients their names. This smallest of actions could make a significant impact to a patient’s hospital experience. For more information visit drkategranger.wordpress.com Colourful makeover and theothersidestory.co.uk. Follow Kate Granger on Twitter (@GrangerKate). Don’t forget to tweet #hellomynameis. for sexual health clinic Download the poster from Staff Room and don't forget et tested – only then brighten up the waiting rooms “Waiting rooms are generally to tweet us a picture! can you say #YorClear, lightening the mood, whilst staff unwelcoming places especially Gis the message that adorn brightly coloured t-shirts sexual health clinics as lots of is being promoted to York with real slogans. These include people feel embarrassed and New car park opens residents as an innovative “My daughter’s boyfriend had ashamed about being here. We at Scarborough awareness campaign is Chlamydia” and “I get tested want to change that perception rolled out across the city. when I get a new partner” in with our bright and fun new look.” Statistics for York and North order to demonstrate that every The marketing campaign show that 1 in 12 one should be thinking about has been run by Force 7 – a people aged under 25 test chlamydia and that it can affect specialist youth marketing positive for Chlamydia. anyone and that there is nothing agency – in a bid to increase The problem is being embarrassing about getting the take up of chlamydia Scarborough Hospital’s new tackled by Yorscreen, North tested and saying #YorClear. screening by 16-24 year olds. 262-space car park will open Yorkshire’s Chlamydia Screening Brightly coloured wall art, poster Street Teams have also been for business on Monday 7 April, Service, who have re-launched boards, graffiti and videos also out and about using Instagram, a making life considerably easier their innovative awareness help brighten up what is normally popular photo social media channel, for patients and visitors. campaign #YorClear in York. a daunting and embarrassing where users can post pictures online, The car park has been built As part of the campaign the place for many people. to promote the #YorClear message. on time and to budget and will waiting rooms at Monkgate Liz Hare, Chlamydia Screening Using the hashtag #YorClear, see a massive improvement Health Centre have undergone Programme Co-ordinator, explained: people are asked to take a test for car parking on the a complete transformation in “We want to promote the message and join a picture wall of others Scarborough Hospital site. a bid to not only make them in a fun and lighthearted way who have done the same. The new car park is designated more user friendly, but to help that everybody should be getting l For more information about for visitor and patient use with other promote chlamydia screening. tested. Chlamydia can be invisible Chlamydia Screening and Sexual areas previously used by patients and Familiar faces, such as Gary – so you can’t tell from looking Health Services in visitors now available for staff use. Barlow and Harry Styles, now at someone if they have it. visit www.yorsexualhealth.co.uk Following feedback from patients, the car park also uses a York teen pregnancy rates reach all-time low new payment system. The new pay-on-foot system will ease the TEENAGE pregnancy rates in York dropped to 23 per 1,000 young provide them has been the key. worries of those using the car have reached an all-time low, women aged between 15 and Since 1998, the under-18 park as users will pay at the end according to official figures. 17 in 2012, with City of York conception rate in York has of their visit alleviating concern Details released by the Office Council saying growing confidence fallen by 32 per cent, with 68 about tickets running out. for National Statistics show among those who use sexual women in this age bracket in the conception rate in the city health services and those who the city conceiving in 2012. 2 3 March 2014 StaffMatters Nutrition and Hydration Week raises awareness The third annual Nutrition and Hydration Week began on 17 March aimed at reinforcing and focusing energy, activity and engagement on nutrition and hydration as an important part of patient safety. Once again, the Trust got heavily involved in this awareness week to promote the importance of good nutrition and hydration to staff, patients and visitors. During Nutrition and Hydration Week, a number of events took place across our hospitals. atients at Malton and Whitby Hospitals Support for P enjoyed tea and Rainbow Charity cake as the hospitals joined in with a Worldwide At Scarborough Afternoon Tea Party. Hospital a nutrition stand The initiative was led by the was located in the main Hospital Caterers Association, reception throughout the NHS and the National week, providing a host Association of Care Catering with of information relating to the purpose of raising awareness nutrition and hydration. and improving understanding The dietetic team also of the vital importance of served patients and visitors good nutrition and hydration. afternoon tea as well Catering staff at Malton and as collecting donations Whitby Hospitals provided a for local food banks. delicious cake treat for patients Claire Hudson, Dietetic to celebrate the occasion. Assistant, explained: “The Carol Tarren, Head of Facilities nutrition stand highlighted for Satellite Properties, said: “We good hydration practices were delighted to participate once and food fortification advice. again in Nutrition and Hydration There was an interactive Week to raise awareness of our element and quiz so visitors work in this important area. could take part whilst “When you are in hospital talking to members of the food and drink is vital medicine dietetic department. and mealtimes are often the “On the Wednesday we main focus of your day. served a traditional afternoon “Ensuring good nutrition tea to patients and visitors on and hydration is a fundamental Awareness activities: Scarborough Hospital food bank Ann Wright Ward to highlight part of caring properly for our collection (top) Malton (left) and York (right) tea parties the importance of good patients. Poor nutrition and nutrition and hydration.” hydration leads to poor health, “We want to raise awareness stop there – it is something we Claire continued: “Good increased and prolonged of how important good nutrition are committed to for 52 weeks nutrition and hydration hospital admissions, and and hydration is with this national of the year both in our hospitals needs to continue when more cost to the NHS. campaign however it doesn’t and out in the community.” patients leave hospital which is why we felt that this York beverage service proves a big success week would be an excellent opportunity to support our Nutrition and Hydration catering staff to provide food made a big difference to how local community and those Week highlighted the new and drink directly to patients. much more time nurses have people who may not be York teen pregnancy rates reach all-time low beverage service provided by Jane Farley, Matron for Elderly available to spend with patients.” able to access good, healthy the catering team on ward 23 Medicine, said: “It’s been fantastic Other activities taking place food on a regular basis.” at York Hospital which has so for the catering staff, patients at York included an information Scarborough-based, The far proved a huge success. and nurses alike. The catering stand in the foyer of the hospital, Rainbow Charity, distributes The scheme is being piloted team have enjoyed having more a smoothie demonstration food hampers to the to allow nursing staff to contact with patients and the and members of the senior homeless, families in financial release more time to care patients have benefited from nursing team took turns to difficulty or older people for patients by allowing the a dedicated drinks service. It’s help with the drinks round. who are struggling to cope.

www.scarborough.nhs.uk June 2011 StaffMatters 3 StaffMatters March 2014 4 New medical equipment Long serving nurse retires storage facility at York

Work is due to start at the end of March to convert a stairwell at the foot of the LARC corridor stairwell at York Hospital into a small medical equipment storage room. The conversion of this area will take approximately four weeks to complete and will provide storage for common use medical Picture courtesy of York Press equipment such as NIBP monitors, tympanic thermometers, portable suction oxygen regulators and One of the most popular and and Pat has worked as a senior She is well known to local infusion devices which are long serving figures at York member of the triage team who patients some of whom she available on temporary loan Hospital’s Emergency Department provide the vital assessment has treated three generations to wards and departments. waved goodbye after 43 to prioritise patients as they over the years. Pat is everything David Biggins, Joint Head of years of service in the NHS. come into the department. a good nurse should be – Medical Engineering for the Staff nurse Pat Barker, who Pat joined the trust as a courteous, kind and firm when Trust, said: “The store will be has worked in the fast paced healthcare assistant and necessary – yet able to cope a useful addition to the limited environment of the Emergency progressed through the ranks magnificently with the demands medical equipment storage space Department (A&E) for most of to become a staff nurse. of a very busy and dynamic that the Trust currently has. her career, has just turned 70 and Jill Wilford, Matron for environment in A&E. Her “It will allow the majority of has finally decided to take it easy. York’s Emergency Department, wealth of experience has been small equipment to be held A&E is one of the most said: “Pat will be missed by invaluable to the department centrally for distribution by the challenging hospital environments colleagues and patients alike. and we will never forget her.” library coordinators during core hours and will be available for staff to access out-of-hours.”

Single point Project to tackle of access for Community substance misuse The Trust has launched a new pilot project The pilot service is a ‘tier shortly after a young person call centre service to support easier taking place at 2’ service based within is admitted to A&E. access into the Community Services AScarborough Hospital Scarborough Hospital’s “The brief intervention Community Nursing Team. The is working with young Emergency Department sessions seek to empower young ‘Single Point of Access’ (SPA) will people admitted to A&E providing flexible and responsive people to affect positive life be trialled for six months working who need support and interventions to young people changes by giving the correct in partnership with Yorkshire intervention around alcohol who have been identified by advice and information, and Ambulance Service (YAS). and substance misuse. staff as needing support with signposting onto the appropriate The SPA service will go live on Meet Saffron Mason, substance and alcohol misuse. service to best meet the needs Monday 7 April 2014 at 8am with Scarborough Hospital’s Young Saffron explained: “I facilitate of the young person.” a new telephone number 0300 People’s A&E Link. Employed the identification of, and The service also provides 330 5444. See Staff Room for by Compass, Scarborough provide brief interventions interventions for parents, further information and a Q&A Hospital Alcohol and Drugs to, young patients aged siblings and friends including fact sheet. Please contact the SPA Outreach Worker (SHADOW) between 11 and 19 years. signposting and referring operational lead, Lorraine Hewitt for young people is a pilot “My role aims to capitalise where appropriate. For further on 07880 454343 with queries. service commissioned by on the teachable moment by information or to contact See next month's Staff Scarborough Borough Council. offering brief interventions Saffron call 01609 777662. Matters for the full story. 4 5 March 2014 StaffMatters

Don’t commit Hospital hosts rare a Facebook faux pas diseases exhibition Everyone has thoughts, views and opinions about the organisation they work for, the job they do, the people they have worked with or the day they have had. Whilst it is normal to share that with family and friends at the end of the day, we would strongly encourage you to think about how and where you express them in public. In today’s digital age, many communication channels that may appear to be private are in fact public, in particular social media channels such as Facebook. When expressing an opinion, please consider Picture the following: courtesy of l As a health professional, York Press your personal opinion about work can be construed as a professional one and may appear to Clinicians, scientists, for Immunology and Infection. own research into Human represent the organisation patients, nurses and Dr Martin said: “Over 6,000 T-lymphotropic virus (HTLV), a you are working for graduates rare diseases are characterised retrovirus, which is transmitted l Under data protection marked Rare Disease Day by a broad diversity of disorders similar to HIV but has a very and security guidelines, on Friday 28 February and symptoms that vary not only different outcome. Thirty years you should not reveal with a special exhibition from disease to disease but also since its discovery, there is any information that held at York Hospital. from patient to patient suffering still no treatment to suppress could identify a patient A rare disease or disorder from the same disease. Tailored HTLV and more funding is or a colleague is defined in Europe as medicine and translational urgently needed to move this one which affects fewer science is urgently required. At field forward. Together with The internet can than 1 in 2,000 people. York, researchers are developing Shiva Bassi, Dr Martin has sometimes feel very private The exhibition highlighted a greater understanding of the set up a successful patient and yet it is the most public Centre for Chronic Diseases processes underlying infection website www.htlvaware.com. place where comments made and Disorders (C2D2) funded and the development of The exhibition at York Hospital can be picked up by anyone, research and was organised disease, and new approaches included posters and leaflets on forwarded and reused with a by Dr Fabiola Martin, a senior to prevention and treatment.” different diseases, and scientists, different perspective applied. clinical lecturer in HIV medicine, Part of the exhibition clinicians and patients were We would strongly suggest from York University’s Centre highlighted Dr Martin’s present to talk to people. that you do not discuss your work in any social network forums including Facebook, Westminster trip Twitter, and LinkedIn. Dr Fabiola Martin and one of her patient’s It is important that you Marianna, who is HTLV positive, recently protect your professional attended a Rare Disease UK reception integrity and do not held at the House of Commons. damage the reputation of Following this reception Dr Martin has been your organisation or cause invited by the Director of RareDiseaseUK, Alastair distress to patients if you Kent OBE to help raise awareness and help do make comments online with the implementation of the UK Strategy. about your working life.

www.scarborough.nhs.uk June 2011 StaffMatters 3 StaffMatters March 2014 6 New neonatal

MP visits CF Unit support workers Last month Julian Sturdy MP visited the Adult Cystic Vicky Lamb with SCBU Fibrosis Unit at York Hospital Sister Sharon Addey to celebrate the Unit’s work with the Cystic Fibrosis Trust. Julian heard about major developments which have had a positive impact on the lives of people living locally with cystic fibrosis, as well as learning about the challenges of providing specialised care.

ED volunteers A new role has been developed in the Emergency Department (ED) at York Hospital where nine new volunteers have been recruited to help within the Vicky Lamb, Julie Hatton administration duties. aware that having a baby on ED reception area. They have Emma Holmes and Hayley Sharon Addey, Sister on our unit can be a very stressful already had a huge impact Temple from Scarborough SCBU, explained: “The benefits time for families and with on the waiting areas ensuring Hospital have successfully to staff are that registered this in mind the Neonatal they gain patient feedback, completed a Diploma in nurses are afforded time Support Workers work very obtaining responses for the Maternity and Paediatric to complete the necessary closely with parents to help Friends and Family questions. Support run by the Yorkshire paperwork, documentation to make their time on SCBU The role has included Neonatal Network, and are and audits without the best experience possible. welcoming people into ED, now qualified as Neonatal compromising on patient care. "A large part of our guiding patients to the correct Support Workers. “Should parents need role involves parent areas of the hospital and The course which was additional support, we now education, working with helping older people with entirely work-based took have staff that can sit with new families to empower telephone calls. It involves a year to complete. them and provide that support them in caring for their talking to patients who may The Neonatal Support without having to dash off babies - this is something just want some company Worker role involves to undertake other duties.” I particularly enjoy as we and a good listening ear. supporting parents and Vicky Lamb explained: "Our get to see first hand the The volunteers are recruited carers to look after their role on SCBU is very much a impact we can have on to enhance volunteer babies, allowing nurses to supportive role to medical and developing the family unit. experience within the hospital, get on with nursing duties. nursing staff and families of As a group of Neonatal so if you think your ward/ It is a varied role. They the babies on the unit. The Support Workers we are department could do with provide basic neonatal role was developed in order all very proud of the fact a few pair of extra hands to care, breastfeeding support to provide assistance to the we have completed the help, please contact Bianca. and assist with parent registered nurses with various course and it has provided [email protected] education as well as helping elements of of their role. The us with a more in depth with cleaning, clerical and SCBU team have to be very knowledge of neonatal care." Name suggestions needed for Scarborough HQ Staff are being invited of the old Scarborough HQ called. It could be something also put forward ideas for to come up with a new is the perfect time to look historical or meaningful to the naming the meeting rooms. name for the Scarborough at renaming the building. hospital or Scarborough area.” The winner will be chosen by Trust Headquarters. Mandy McGale, Director of If you would like to put Patrick Crowley, Chief Executive, With the Trust’s official Operations, said: “We are open forward a suggestion please and will receive a free weekend headquarters located at York to suggestions as to what staff email commsteam@york. in one of the Trust’s beach huts Hospital the refurbishment would like the building to be nhs.uk by 30 April. You can on Scarborough’s North Beach. 7 March 2014 StaffMatters

HYMS vacancies Cutting smoking in pregnancy for committee A new campaign has been training to all health and social HYMS is seeking to fill the following launched by North Yorkshire NHS care professionals in contact vacancies to its Fitness to Practice stop smoking service to reduce with pregnant women and committee and invites applications the number of pregnant women their families who smoke. She from suitably qualified individuals in who smoke during pregnancy. also delivers carbon monoxide the following specific categories: The marketing campaign, monitoring training to midwives. Two co-opted vacancies NewU4baby, was developed This includes informing them of l primary care clinician with the help of local pregnant the evidence, risk and benefits for (working predominantly in women and service users in stopping smoking in pregnancy, a patient care setting). a bid to make the campaign how to advise pregnant l healthcare professionals from as effective as possible. women and how the NRT other disciplines (not medical). Reducing smoking prevalence programme service is delivered. One vacancy in pregnant women is one of People are four times more l a HYMS honorary academic this year’s priorities for North likely to become smokefree colleague employed by an NHS Yorkshire Public Health England. with the support of a specialist organisation who currently holds Every year there are 40 cases of specialist smoking in pregnancy smoking in pregnancy advisor. Consultant Psychiatrist status. cot death in the UK known to advisor for North Yorkshire For further help and support For an informal discussion be due to second hand smoke. NHS stop smoking service. Her go to www.nhs.uk/smokefree about the role please contact Siobhan Farnsworth is the lead role is to provide advice and or call 0300 303 1603. Alison Pettigrew, Secretary to the Fitness to Practise Committee Tel: 01904 321781 email alison. [email protected] To apply, please send a CV with covering letter to Ros Taylor, Chair of Emerging talent the Fitness to Practise Committee, c/o Hull York Medical School, University of York, Heslington, York, YO10 5DD, or via email ros.taylor@ hyms.ac.uk, explaining why you award for Nicola feel that you are suitable and what ongratulations to Nicola you would bring to the role. The Cockerill, Specialist closing date is Friday 25 April 2014. CProcurement Officer Further details and person (SPO) in the Trust’s Purchasing specification can be found on department. Nicola won the Staff Room under professional Don Greenslade Award for learning and support/HYMS. Emerging Talent, a national award from the Health Care Book contribution Supply Association (HCSA) Keith Underwood, Lead Medical which is presented for Devices Training Coordinator and commitment to developing Registered ODP, has contributed to a career in health care a new book entitled ‘Foundations purchasing and supply, for Operating Department and for demonstrating for the Trust. I always enjoy telling Head of Procurement Ian Willis, Practice’ (Open University Press) significant achievement. people I spend money for living!” Nicola Cockerill, and HCSA due to be published in July. HCSA Chairman Simon Walsh Nicola joined the department Chairman Simon Walsh The book examines the made a special visit to York just over five years ago and essential theory for practice Hospital to present Nicola with worked her way up, from Buyer incorporate the Trust values each for those working within the her award and also praised Ian to Senior Buyer and now SPO. and every day in the work that operating department, and is Willis, Head of Procurement for She’s been involved in a number she does. Her rise through the specifically aimed at the Operating encouraging his team to progress of key projects across the Trust department is a testament to her Department Practitioner (ODP). their careers in procurement. including the Bereavement ‘can do’ attitude and nothing is Keith has written the chapter on Nicola said: “I’m surprised and Suite and more recently she has too much trouble. She’s gone ‘Patient Safety and the Operating delighted to have won this award. taken on the lead of the surgical from strength to strength and Department Practitioner’ which I’ve really enjoyed developing my workstream in Purchasing. this year she has added an examines aspects related to career in procurement, there is Ian Willis said, “I am so proud NVQ4 to her list of considerable the World Health Organisation always something new to learn that Nicola has received national achievements and became a (WHO) safe surgery, human and we have to adapt and change recognition. Nicola is one of member of the Chartered Institute factors, root cause analysis, all the time to get the best value those rare talents who really does of Purchasing and Supply”. the multi skilled practitioner and safeguarding issues.

www.scarborough.nhs.uk June 2011 StaffMatters 3 StaffMatters March 2014 8

STAFF BENEFITS AND WELLBEING Scan the code with A regular section provided directly to you by the Staff Benefits and Wellbeing your smartphone Team where you can read more about the benefits that you are entitled to be taken to the Staff Benefit and to as an employee and how we support the wellbeing of our staff. Wellbeing website. Follow Staff Benefits: Twitter @YHstaffbenefits StaffBenefitsYHFT Nominate a winner now

ecognising the special talents and skills of Below is an example from Rour colleagues is just one small way of rewarding last year’s submission: the efforts people make on ❝Elaine Wood is not someone you notice in a daily basis to the delivery the A&E department at Scarborough Hospital of caring services, whatever with its busy noisy environment and important the job may entail. was lovely to be recognised people running around ‘saving lives’. Filling in a nomination by the people you work with Elaine is responsible for making sure these important which tells the story of and I was really pleased” people have what they need to help patients. Her someone’s contribution to If you have a have a ethos is that no patient should have less than first enhancing and improving colleague like Elaine, why not class care because of something within her control. everyday practices can really nominate them by clicking When the redesign of Scarborough A&E took place encourage an individual the pink Staff Benefits quick she was always in the department in her own as well as acknowledging link button on Staff Room time making sure that it was safe and stocked. their great work. and filling in a nomination She is not a nurse by background but she has Elaine Wood was the form? Alternatively call a comforting word for patients and relatives, winner of the Unsung Hero the recognition team on a cup of tea at a very trying time in their category in 2013 for her 722 6491 and ask to tell life or just a little encouraging smile. contribution to the Emergency your story and the form Elaine is not someone you notice in Department at Scarborough will be filled in for you. the A&E department but you do notice Hospital. Elaine said: “I was Go on don’t just sit there when she is not there! surprised and embarrassed do it today! Forms are also ❞ to receive this award but it available in reception areas. Star Award for Craftsman Joiner’s Health plans dedication after pipe collapse Health Cash Plans are a cost effective way to support staff January’s winner Janet, who nominated genuinely wants to wellbeing in difficult economic times. was Dave Turner, a Dave, explained: make improvements Plans are low cost and provide a Craftsman Joiner in the “Dave’s dedication to happen for patients degree of financial security, peace of Estates Department completing the work was and her colleagues.” mind and facilitate prompt treatment. at York Hospital. outstanding but more John Patrick, Contact The diverse and preventable health Recently York Renal Unit importantly his excellent Centre Agent, for assisting services available through health faced closure when the pipe communication allowed a patient who was knocked cash plans, includes optical and work collapsed. Thirteen this incident, which down outside the main dental care, hospital day case surgery, dialysis spaces, to be used could have been both entrance at York Hospital. Hospital in Patient, Therapies such as three times a day, were costly and inconvenient, The patient was confused Physiotherapy, Osteopathic services, needed to be found so to pass with as little and distressed and John Chiropractic services, Acupuncture that patients could receive disruption as possible.” comforted and calmed services and Homeopathy services. their lifesaving dialysis. Runners up included them down. He also asked Once joined a monthly amount Dave liaised closely Mandy Mullin, all witnesses to stay until is deducted from salary. with Sister Janet King to Directorate Manager, the police arrived. He was For more information visit the coordinate the dialysis who was nominated praised by both the patient Staff Benefits Pages on www. for renal patients whilst for her “unstoppable and visitors for the way he yorkhospitals.nhs.uk password the work took place. can do attitude and dealt with this incident. to sign in is: staffbenefits1 9 March 2014 StaffMatters

STAFFSTAFF BENEFITS BENEFITS AND AND WELLBEING WELLBEINGContinued… Beach Huts for rent this summer ‘Dry January’ – your stories If you like to be beside the sea side, then you may be interested The purpose of ‘Dry January’ to hear that three beach huts was to stay off the booze for located at Scarborough’s North 31 days and bring a welcome Bay are available for staff to period of abstinence after the rent for £15 on a daily basis. excesses of the holiday season. The huts come with a table and 17,312 people across the country chairs, crockery, cutlery and a kettle. signed up and many took part Bookings can be made through informally. Alcohol Concern says the staff shops at York and the aim of ‘Dry January’ is not to Scarborough Hospital from April. turn people tee-total, but to get them thinking about their drinking and encourage less generally. Dawn signed up to ‘Dry Ideas needed to help us SHINE January’ and felt the benefits – read her story by going to www. he SHINE (Shared Ideas and to work that is already taking place l Access to patient leaflets on yorkshospitals.nhs.uk and click New Efficiencies) scheme in the Trust five were not eligible the York Hospital Website on ‘work with us’ and enter Tis for staff to put forward for the scheme and one has been l Selling old British National the password staffbenefits1 suggestions and ideas which taken forward and implemented. Formularies (BNF’s) If you are concerned about may result in cost efficiencies, This was the removal of an ice l Staff Returns to be your own or someone else’s more effective and streamlined machine in physiotherapy at Selby done electronically drinking, call Drinkline - 0300 processes, or improvements Hospital which was no longer l Key points from monthly 123 1110. For more information to the care and service we being used and could be put to Staff brief to be displayed on www.alcoholconcern.co.uk deliver to our patients. good use elsewhere in the Trust. Trust PC’s as a Screen Saver If you participated in ‘Dry January’ Where ideas are taken through Thank you to those who have l Domestics to switch off and would like to share your to implementation staff will be contributed so far. If you have a lights, radios, and equipment story, please email Carol Dickinson recognised through the annual suggestion or would like to know after cleaning an area [email protected] or Celebration of Achievement more about the scheme, details l Improve the use of the ring Carol on 01904 725085 to event and, as a small thank you can be found on Staff Room Outlook Address Book arrange a time to discuss this. for their contribution receive under Policies and Procedures/ a reward payment of £25, Corporate Documents/ SHINE To read the full article and Free counselling paid through their salary. Shared Ideas and New Efficiencies see the contributions that have Occupational Health has Over the last ten months in which Staff Suggestion Scheme. previously been suggested partnered with CiC Confidential the scheme has been running we Suggestions have included: and are being investigated, Care to enhance the Staff Support have received 52 applications. l Solar panels to be installed please go to Staff Room, and Counselling Service providing Sixteen of these are currently being on all hospital buildings newsandannouncements/ SHINE a 24 hour, seven days a week, 365 investigated, thirty have been linked l Centralised point for stationery Staff Suggestion Scheme. days a year service. This includes: l Counselling and emotional support Eldercare support - help when you need it l Debt and financial management advice The Trust recognises that and services that are available l A range of discounts on able l Everyday matters advice increasingly staff have carer to all staff across the Trust living and mobility equipment l Legal and tax advice responsibilities in respect of elder l Eldercare advice, support and and wellbeing activities. l Managerial advice line relatives. Whilst this can bring wellbeing pages on Staff Room its own rewards, this can also be l Up to two days (pro rata) paid For more information see our Staff can access the service for stressful, time consuming as well as leave as defined under Section Eldercare intranet pages and one-to-one counselling by self mentally and physically demanding. 3.1 of the Special Leave Policy to leaflet on Staff Room at www. referral on 0800 085 1376. From April 2014 a package support Eldercare responsibilities. yorkhospitals.nhs.uk, click There is also a wealth of of Eldercare support is l Time4care - This service offers on ‘work with us’ then ‘Staff information for managing everyday being rolled out across the care, financial, legal, property Benefits and Wellbeing’ enter wellbeing concerns. Go to the organisation which includes: and funding advice. (Please note the password staffbenefits1 and Well Online website www.well- l An Eldercare information this service is being piloted for six click on ‘Eldercare’. Alternatively online.co.uk (username yhlogin leaflet – which signposts the months within the Trust and a fee contact Rachel Kristiansen, and password wellbeing). internal and external support is payable for these services). HR Advisor, on 772 5833.

www.scarborough.nhs.uk June 2011 StaffMatters 3 StaffMatters March 2014 10 Working to creating dementia-friendly environments

Work to create a dementia friendly where the mental health liaison environment within the Trust Ward 37 artwork team give an overview to new continues to gather pace. From the starters about dementia and redesign of ward 37 at York Hospital delirium. Face to face and online to help patients with dementia, to awareness sessions are also held online and group awareness sessions regularly aimed at non-clinical for staff, the Trust continues to staff – porters, domestic staff, become more dementia friendly. volunteers, reception staff, ward Liz Sweeting, specialist mental clerks and security personnel. health nurse, said: “Coming to We have been working with hospital can be overwhelming for York University which now runs anyone. For people with dementia, three dementia care courses a year. the environment plays a key part Staff who want further study can which is why we put so much apply for this funded dementia work into the design of ward 37 course which will count towards where elderly people are treated a diploma or degree or can be for both physical and mental done as a stand alone module. conditions. Working with the So far 21 staff have completed Art and Design department we Cross who visits the ward twice on the ipad are an amazing way this module with a further nine chose colour, lighting and signage a week to provide relaxing hand to engage with people creatively staff due to start in April. which creates a flowing space, massages and manicures which who have quite advanced A carer and family meeting is one which is stimulating but still the patients respond very well dementia. It's something staff held on ward 37 every Thursday calm. Elderly Medicine is now to. We are also currently building can do easily to engage with at 2pm for anyone in the hospital looking at how the improvements a group of excellent volunteers patients. Being dementia- who is a carer or relative of on ward 37 can be replicated in on the ward and planning to friendly is not just about one someone with dementia. other wards within the Trust. expand the role as they are valued nurse, one team, one ward, The mental health assessment "We are working on broadening members of the ward team . We it’s everybody’s business in the and liaison team (MHALT) are the activities to improve the have been using new technology hospital and it's important that available to provide advice and assessment, care and experience such as ipads to supplement the we work with the general public support to anyone who has on ward 37 - an Art therapy more traditional activities such and community services too.” concerns about dementia or student has just started. We as jigsaws and dominoes. Dementia is now part of the memory problems. They can have a volunteer from the Red Liz explained: “Simple arts apps induction course for new staff be contacted on 772 4040. Equipment loan service taff from Scarborough medications and is often used in device and drugs 24 hours a day. nursing home to sign up to this Hospital have been working palliative care, providing symptom “This means that care can agreement and they have already Sin partnership with local management for patients who are continue to be delivered in a familiar participated in staff training. nursing homes to introduce a unable to take oral medication. and comfortable environment The syringe driver task force, new equipment loan service Kath Sartain, Macmillan rather than a hospital setting, provides staff with up-to-date which will enable nursing home Lead Cancer Nurse, explained: providing benefits to the patient, training which includes the drugs staff to provide symptom relief “Palliative care patients often nursing home and hospital. and therapeutic care required in for palliative care patients. have multiple symptoms which “We are delighted to have administering a syringe driver. The Trust has introduced a new require specific drug treatments. introduced this loan care scheme The new syringe driver is due to loan care service for a specialist piece “If the patient’s condition which is a collaboration between be rolled out at York Hospital and of equipment called the T34 syringe deteriorates and they are unable the local hospital, hospice, wider North Yorkshire Community driver. This will ensure that all nursing to take medication orally, the community and nursing homes.” from April and following its roll homes across the Scarborough, syringe driver provides a simple Nursing homes need to register out and training, the plan is to Whitby and Ryedale locality have and effective way to control to join the loan scheme, and introduce a loan care service for access to this specialist piece of their symptoms and pain. for a minimal charge, a syringe nursing homes in this locality. equipment, drugs and training, 24 “Previously patients may have driver is available on loan 24 Nurse Chris Davenport from St hours a day, seven days a week. had to go to hospital for pain relief /7. Each nursing home can also Helen’s Nursing Home commented: A syringe driver is a small if they were unable to take it orally access free syringe driver training “This is a great opportunity to portable pump that can be used however, by introducing the loan delivered by specialist staff. continue to care for our patients to give patients a continuous service and training, nursing homes St Helen's Nursing Home in the home. We are thrilled to be dose of painkillers and other can now access this specialist in Scarborough is the first able to register with this service.” 11 March 2014 StaffMatters

Prized photography Overseas visitors The NHS provides free hospital treatment for people who live in the . However, award for cardiologist if someone does not usually live in the UK or has been living onsultant Cardiologist outside the UK they may have Sanjay Gupta has found to pay for their treatment. Cthe perfect antidote to Health tourism has become the stressful life of working a huge financial burden on the as a doctor in the NHS – his NHS and the Department of hobby of photography. After Health has introduced strict rules years of taking photos in his which we must adhere to. spare time Sanjay has now Hospitals are responsible for won several awards, most checking who should pay for recently being selected as a NHS hospital treatment and finalist for the Wanderlust the law requires every Trust to Travel Photographer check all patients to determine of the Year awards. whether they are entitled to A former winner of a National free NHS hospital treatment. Geographic Traveller Photographer Pictures - The chillum smoker and The holy sip It is therefore Trust policy of the Year award, Sanjay’s that every patient is asked remarkable pictures of pilgrims at in those two regions but hopes some ways the perfect antidote the following questions: Kumbh Mela festival in Allahabad to travel to South America to working as a doctor in the “Where have you lived earned him his place in the final later this year to add even NHS. It allows me to relax and for the last 12 months? in the Wanderlust awards. more images to his portfolio. reflect. Through it I have started Can you show that you Sanjay spent five days at Sanjay explained: “I tend to seeing beauty in places which I have a right to live here?” the Hindu festival, which photograph virtually anything once used to consider mundane It is the responsibility of all was attended by 100 million and everything but I enjoy or even ugly. Taking pictures staff to notify the Overseas people, taking photographs taking portraits the most. allows me to travel and interact Visitor Officer if they think of the many individuals he The experience of getting to with my subjects in a way that that a patient may not met there, including many know people so that they feel I didn't know I could and it ordinarily reside in the UK. homeless people. He said: “It comfortable around you and also provides me with instant If you have reason to believe was fantastic to see so many trust you to portray them on gratification for my efforts.” that a patient may not be eligible people in one place. They came film in a way that captures their Sanjay sells his for free NHS care please contact: looking for God. It’s amazing personality and dignity can be photographs online at www. l Janice Wright, Overseas to see the devotion which a really satisfying experience. sanjayguptaphotography. Visitor Officer (York Hospital) exists in people’s minds.” It’s perhaps not too dissimilar com with all proceeds going on ext 7725105 Having been brought up to the relationship between to the David Sheldrick Wildlife l Tracy Caygill, Patient in Kenya from Indian origin, doctors and patients. Trust which helps protects Liaison Officer (Scarborough Sanjay is particularly interested “Photography as a hobby is in animals from poaching. Hospital) on ext 7715382. The rules are quite complex as to who is entitled for free treatment so if you are in any Text messages support patients doubt please seek guidance The breast care nursing service wanted “Text messages are not meant from the staff above who will at York Hospital has come when it to replace face-to-face contact be able to confirm the status of up with an innovative way to came to or telephone calls where more the patient and whether they support people when they are support in-depth communication is are entitled to free healthcare. diagnosed with breast cancer - by because we appropriate but can provide It is every staff member’s providing a text message service. know that an extra level of support. We responsibility to ensure that Developed with the help of local a cancer have trialled the system for six these questions are asked and patients, the breast cancer nurse diagnosis affects people in all months and the feedback has the correct information captured specialists asked people how they aspects of their life. It varies from been overwhelmingly positive.” so that we can make sure that would prefer to be contacted person to person and being able As well as improving the service those patients who are not and how often. Text messaging to communicate easily with your for patients the pilot scheme has entitled to free NHS healthcare rated highly with the patient to specialist nurse is very important. also benefited the nurses as they do pay for their treatment. make contact when they felt Offering the text message option know that patients can make Posters will be displayed they needed extra support. means that patients can contact contact when they need to. Text around our hospitals so Jackie Frazer, Macmillan us in confidence whenever they messaging has been found to be patients know why they are Advanced Breast Cancer Nurse need support without having a cost-effective, patient-centred, being asked these questions. Specialist, said: “We wanted to wait for us to contact them effective and efficient way to to find out what patients really or have an appointment. support people with breast cancer.

www.scarborough.nhs.uk June 2011 StaffMatters 3 StaffMatters

Fundraising More information The Fundraising Manager is currently on maternity leave. For more information or to support an appeal please contact Claire Smith or Maya Richardson, Community Fundraisers on 772 1737 or 771 6210. Round-up of activities

HMS NHS Snowdrop Ball success needs you! he Snowdrop Ball, Hospital Fundraiser Maya York Teaching Hospital Charity sponsored by Kier Richardson said: “The feedback has has once again been allocated TConstruction, took been brilliant; it’s great to hear when a place in York’s annual place on Saturday 1 March so much goes into an event like this. Dragon Boat Challenge! at The Royal Hotel. “The ball raised an amazing The Dragon Boat Challenge The Ball, in aid of the Snowdrop £8,100 for the Snowdrop Appeal is organised by York Rotary Appeal at Scarborough Hospital, and has taken the total raised so far Club and takes place on the was well supported with over to £54,390. I would like to thank all Ouse on Sunday 13 July. 240 guests attending and had a brilliant time, it was one of of those people who have donated The crews consist of 16 dancing into the early hours to the best nights and we cannot to the appeal, whether you have paddlers and a drummer Soul Rida and Rewind Disco. wait for the next ball. The band organised an event, sponsored selected from a nominated Outpatients’ staff member was amazing and the DJ kept someone or donated online, the team of up to 20, including Eleanor Hardiment said: “We all us dancing until the end.” support is very much appreciated.” reserves. The helmsmen are professionals provided by Dragon Boats Events and each team participates in three preliminary rounds and possibly the Grand Final. Each team member needs to raise a minimum sponsorship of £100 to take part with one third going to York Rotary Club’s designated charity and the remainder will come YHTC. If you are interested in taking part in this fun and exciting event by being a part of the YTHC’s team, Tickets go on sale for A Midsummer Night’s Ball please let Claire Smith know on 772 1737 or email Do you fancy a fabulous, will be hosted by BBC Radio casino and not to mention [email protected] glamorous night out with your York presenter Elly Fiorentini. a huge raffle and auction friends and work colleagues? Included in the ticket price with fantastic prizes! Scarborough Events Tickets are now on sale for is a three course meal, live Tickets cost £60, but this l 26 April – Staff Football the Midsummer Night’s Ball on music by the popular band can be paid in instalments. Match and Charity Disco Saturday 21 June at the National ‘The Mojos’, entertainment To buy tickets please contact with Buffet at Quids Inn, Railway Museum. The evening from a brilliant magician, a Mel on 772 4521. Scarborough, 8pm til later. Tickets available from carol. [email protected] Raffle eggstravaganza Fundraising success l 19 May – Monday Blues at St Crux Day- Fundraise for your There will be an Easter egg raffle come along and have a go! The last charity sale at St Crux hospital by taking part in outside the Amigo shop in the Donations of Easter eggs will church on 11 March was a the sweepstake, organising main entrance of York Hospital , be very welcome! Please contact brilliant success. The team a bake sale or dressing up and also in the main entrance of Claire Smith on 772 1737 or Claire. raised £663 throughout the day in blue. Contact charity. Scarborough Hospital on Thursday [email protected] if you can help. selling bric-a-brac, homemade [email protected]. 17 April 11am – 2pm. Please All proceeds will go to the YHTC. cakes and refreshments. uk to request your pack.