Universidade De São Paulo Faculdade De Economia, Administração E Contabilidade De Ribeirão Preto Departamento De Administra

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Universidade De São Paulo Faculdade De Economia, Administração E Contabilidade De Ribeirão Preto Departamento De Administra UNIVERSIDADE DE SÃO PAULO FACULDADE DE ECONOMIA, ADMINISTRAÇÃO E CONTABILIDADE DE RIBEIRÃO PRETO DEPARTAMENTO DE ADMINISTRAÇÃO PROGRAMA DE PÓS-GRADUAÇÃO EM ADMINISTRAÇÃO DE ORGANIZAÇÕES ALEXANDRE NA LAMBA Processo de seleção de Sistemas de Informação do Gerenciamento de Projetos (SIGP): Um estudo multicaso ORIENTADOR: PROF. DR. SÉRGIO TAKAHASHI RIBEIRÃO PRETO 2012 Prof. Dr. João Grandino Rodas Reitor da Universidade de São Paulo Prof. Dr. Sigismundo Bialoskorski Neto Diretor da Faculdade de Economia, Administração e Contabilidade de Ribeirão Preto Prof.ª Dr.ª Sonia Valle Walter Borges de Oliveira Chefe do Departamento de Administração ALEXANDRE NA LAMBA Processo de seleção de Sistemas de Informação do Gerenciamento de Projetos (SIGP): Um estudo multicaso Dissertação apresentada ao Programa de Pós-Graduação em Administração de Organizações da Faculdade de Economia, Administração e Contabilidade de Ribeirão Preto da Universidade de São Paulo, para obtenção do título de Mestre em Ciências. Versão Corrigida. A original encontra-se disponível no Serviço de Pós-Graduação da FEA-RP/USP. ORIENTADOR: PROF. DR. SÉRGIO TAKAHASHI RIBEIRÃO PRETO 2012 Autorizo a reprodução e divulgação total ou parcial deste trabalho, por qualquer meio convencional ou eletrônico, para fins de estudo e pesquisa, desde que citada a fonte. FICHA CATALOGRÁFICA Na Lamba, Alexandre Processo de seleção de Sistemas de Informação do Gerenciamento de Projetos (SIGP): um estudo multicaso. Ribeirão Preto, (2012). 214 p. : il.; 2,2 cm Dissertação de Mestrado, apresentada à Faculdade de Economia, Administração e Contabilidade de Ribeirão Preto da Universidade de São Paulo. Orientador: Takahashi, Sérgio. 1. Gerenciamento de Projetos. 2. Sistemas de Informação de Gerenciamento de Projetos. 3. Tomada de decisão. RESUMO NA LAMBA, Alexandre. Processo de seleção de Sistemas de Informação do Gerenciamento de Projetos (SIGP): um estudo multicaso. 2012. Dissertação (mestrado) - Faculdade de Economia, Administração e Contabilidade, Universidade de São Paulo, Ribeirão Preto, 2012. Os Sistemas de Informação do Gerenciamento de Projetos (SIGP) tem se destacado no ambiente de Gerenciamento de Projetos por suas vantagens e benefícios. Apesar de não ser suficiente para garantir o sucesso do projeto, fornece aos gerentes de projetos o apoio na aplicação das técnicas de planejamento, controle das atividades e suporte na tomada de decisão. Os SIGP não impõem limites às empresas, pelo contrário, criam alternativas de modo que o desafio passa a ser a escolha adequada que é oposta à escolha correta da solução tecnológica. Quando uma solução tecnológica é adequada, supõe-se que ela tem alguma utilidade real para a empresa. Este trabalho tem como objetivo estudar empiricamente como as empresas selecionam os SIGP por meio de estudo multicaso, utilizando-se de pesquisa qualitativa, de caráter descritivo e exploratório. O estudo envolveu três empresas com mais de 10 anos de experiência em GP, as informações foram coletados por meio das entrevistas e questionários. Os resultados do estudo mostram que a lógica da seleção de SIGP proposta pela literatura diverge com as práticas das empresas estudadas e estes entre elas. Uma das explicações das divergências entre as empresas, tanto no processo de seleção como no uso dos SIGP encontra-se no grau de maturidade da empresa, características do projeto e necessidade dos usuários. A filosofia de seleção do SIGP nas empresas com maior nível de maturidade é mais de prevenção do problema, já nas empresas com baixa maturidade é mais focado nos sintomas de problema (funcionalidades). Empresa com maior grau maturidade usa SIGP high- end e empresas com baixa maturidade usam SIGP low-end. No entanto, o grau da importância do SIGP é menor nas empresas com maior nível de maturidade. O nível da maturidade e a complexidade dos projetos influenciam a forma como é feita a seleção de SIGP e o uso das funcionalidades de SIGP é limitado em função das necessidades da empresa. Palavras-chave: Gerenciamento de Projetos. Sistema de Informação do Gerenciamento de Projetos. Tomada de Decisão. ABSTRACT NA LAMBA, Alexandre. The Selection Process of Information Systems Project Management (PMIS): a multi case study. 2012. Dissertation (Master in Management of Organizations) - Faculty of Economics and Business, University of São Paulo, Ribeirão Preto, 2012. Project Management Information Systems (PMIS) has been highlighted in project management environment for its advantages and benefits. While not enough to ensure success of the project, provide project managers with decision making support for planning, control activities, applying techniques and decision making. The PMIS do not impose limits on companies. By contrast, create alternatives so the challenge becomes the right choice, as opposed to choosing the correct technology solution. When a technological solution is appropriate, it is assumed that it has any real use for the company. This paper aims to examine empirically how companies select the PMIS through multicase study, using qualitative research, descriptive and exploratory. The study involved three companies with over 10 years experience in Project Management, information was collected through interviews and questionnaires. The study results show that the logic of selection of PMIS proposed by literature differs with the practices of the companies studied and these between them. One explanation of the differences between the companies, both in the selection process as the use of PMIS is the maturity of the company, project characteristics and needs of users. Philosophy selection of PMIS in companies with higher maturity level is more than preventing the problem, since the companies with low maturity is more focused on symptoms of problem (features). Company with high maturity uses high-end PMIS and low maturity companies use low-end PMIS. However, the degree of importance of PMIS is shorter in businesses with a high level of maturity. The level of maturity and complexity of projects influence how the selection of PMIS is made and use the features of PMIS is limited depending on the needs of the company. Keywords: Project Management. Project Management Information System. Decision Making. FOLHA DE APROVAÇÃO Alexandre Na Lamba. Processo de seleção de Sistemas de Informação do Gerenciamento de Projetos (SIGP): um estudo multicaso. Dissertação apresentada ao Departamento de Administração da Faculdade de Economia, Administração e Contabilidade de Ribeirão Preto da Universidade de São Paulo para obtenção do título de Mestre em Administração. Área de Concentração: Administração de Organizações Aprovado em: Banca examinadora Prof. Doutor ________________________________________________________________ Instituição _____________________________________ Assinatura __________________ Prof. Doutor ________________________________________________________________ Instituição _____________________________________ Assinatura __________________ Prof. Doutor ________________________________________________________________ Instituição _____________________________________ Assinatura __________________ DEDICATÓRIA À minha mãe, Ludmila Na Lamba (In memorriam) e ao meu pai, pelo amor e pela educação. AGRADECIMENTOS Agradeço a minha família pelo apoio incondicional, responsáveis pelos meus valores e princípios, sempre foram para mim uma referência de vida. Ao professor Dr. Sérgio Takahashi, pela valiosa orientação e atenção, pelo ensinamento e exemplo, a quem expresso a minha admiração e meus agradecimentos. Aos professores Dr. João Luiz Passador, Dr. Silvio Aurélio de Castro Wille, Oswaldo Luiz Agostinho, membros da banca da qualificação, pelas valiosas recomendações. Ao Governo Brasileiro pelo apoio financeiro e a Faculdade de Economia, Administração e Contabilidade (FEA RP), da Universidade de São Paulo pelo apoio institucional. A Érika de Lima Veronezi Costa, Vânia Cristina Vasconcellos Prudêncio e Matheus Carlos da Costa pelo suporte. Aos professores Dr. Evandro Marcos Saidel Ribeiro, Dr. Gilberto Tadeu Shinyashiki, Drª. Lara Bartocci Liboni Amui, Dr. Marcos Fava Neves e Drª. Simone Vasconcelos Ribeiro Galina, que contribuíram para o meu crescimento acadêmico e pelos valiosos ensinamentos. Aos amigos Susana Vieira Costa, Alisson Maxwell de Andrade e Emerson de Aredes pela revisão do trabalho e ideias. A todos os colegas, mestrando e doutorados, pela ajuda e convívio durante o curso. Quando estamos inspirados por um grande propósito, um projeto extraordinário, todos os nossos pensamentos ultrapassam seus limites. Nossa mente transcende suas limitações, nossa consciência se expande em todas as direções e nos encontramos num mundo novo, grande e maravilhoso. Sutras Iogas de Patanjali LISTA DE ILUSTRAÇÕES Ilustração 1 – O desempenho dos projetos em relação a utilização de GGP ............................ 41 Ilustração 2 - Categorias de organizações de GP (por uso de GP) ........................................... 48 Ilustração 3 - Classificação dos projetos .................................................................................. 52 Ilustração 4 - Fluxograma das etapas de implementação do EP............................................... 62 Ilustração 5 - Modelo de Maturidade em GP apresentado por PMI ......................................... 65 Ilustração 6 - Modelo de maturidade apresentado por ESI ...................................................... 66 Ilustração 7 - Modelo de maturidade em GP apresentado por Kerzner.................................... 67 Ilustração 8 - Relacionamento
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