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Genesys Softphone Genesys Softphone Release Notes 8.5.x 3/9/2020 Table of Contents Genesys Softphone 8.5.x Release Note 3 Known Issues and Recommendations 6 Release 8.5.4 7 8.5.401.05 8 8.5.401.03 10 8.5.400.11 12 8.5.400.09 13 8.5.400.08 14 8.5.400.04 16 Release 8.5.3 18 8.5.300.07 19 8.5.300.04 20 Release 8.5.2 22 8.5.200.10 23 Release 8.5.0 24 8.5.000.11 25 8.5.000.09 26 8.5.000.07 28 8.5.000.06 29 8.5.000.05 30 Genesys Softphone 8.5.x Release Note Genesys Softphone 8.5.x Release Note This Release Note applies to all 8.5.x releases of Genesys Softphone. Links in the Available Releases section enable you to access information regarding a specific release. Available Releases [+] Note about release order Releases are listed by version number rather than in date order. For this reason, a recent release may be listed after earlier releases, if the version number is lower. Except when otherwise noted in the information for a specific release, each release includes all of the features and corrections that were introduced for the applicable operating system at earlier dates, regardless of the version numbering. Release 8.5.4: Release Release Release Restrictions AIX Linux Solaris Windows Date Type 8.5.401.05 01/12/18 Hot Fix X 8.5.401.03 12/14/17 General X 8.5.400.11 11/09/17 Hot Fix X 8.5.400.08 09/14/17 Hot Fix X 8.5.400.04 07/13/17 General X Release 8.5.3: Release Release Release Restrictions AIX Linux Solaris Windows Date Type 8.5.300.07 05/12/17 Hot Fix X 8.5.300.04 03/23/17 General X Release 8.5.2: Release Release Release Restrictions AIX Linux Solaris Windows Date Type 8.5.200.10 11/20/15 General X Genesys Softphone 3 Genesys Softphone 8.5.x Release Note Release 8.5.0: Release Release Release Restrictions AIX Linux Solaris Windows Date Type 8.5.000.11 09/29/15 Hot Fix X 8.5.000.09 12/11/14 Hot Fix X 8.5.000.07 11/25/14 Hot Fix X 8.5.000.06 11/07/14 Hot Fix X 8.5.000.05 10/03/14 General X The operating systems available for use with each component release are listed in the table at a high level only. For more detailed information about the supported operating environments, including requirements, supported versions, and any conditions or limitations, see the Genesys Softphone page in the Genesys Supported Operating Environment Reference Guide. Discontinued Support [+] Note about discontinued items This section documents features that are no longer supported in this software. This cumulative list is in release- number order with the most recently discontinued features at the top of the list. For more information on discontinued support for operating environments and databases, see Discontinued Support in the Genesys Supported Operating Environment Reference Guide. There are no discontinued items for this product. Link to Known Issues The Known Issues and Recommendations section is a cumulative list for all 8.5.x releases of the product. It includes information on when individual items were found and, if applicable, corrected. The Corrections and Modifications section for each release may list additional issues that were corrected without first being documented as Known Issues. You can find information about Known Issues and Recommendations that apply to some 8.5 releases of Genesys Softphone, including the issues that are specific to Localized (International) releases, at the following links: • Known Issues and Recommendations • Internationalization Issues Genesys Softphone 4 Genesys Softphone 8.5.x Release Note Additional Information Additional information on Genesys Telecommunications Laboratories, Inc. is available on our Customer Care website. The following documentation also contains information about this software. Please consult the Deployment Guide first. • The Genesys Softphone Deployment Guide provides details about installing and configuring Genesys Softphone. • The Genesys Softphone page in the Genesys Supported Operating Environment Reference Guide provides detailed information about the supported operating environments, including requirements, supported versions, and any conditions or limitations for Co-Browse components. Release Notes for other Genesys components are available here. Genesys Softphone 5 Genesys Softphone 8.5.x Release Note Known Issues and Recommendations Known Issues and Recommendations Genesys Softphone The Known Issues and Recommendations section is a cumulative list for all 8.5.x releases of Genesys Softphone. This section provides the latest information on known issues and recommendations associated with this product. It includes information on when individual items were found and, if applicable, corrected. The Resolved Issues section for each release describes the corrections and may list additional issues that were corrected without first being documented as Known Issues. See also Internationalization Issues. Limitation: The log_filter option is not supported when Genesys Softphone is configured through HTTP Connector. ID: SOFTPHONE-279 Found In: 8.5.400.08 Fixed In: 8.5.401.03 Internationalization Issues Information in this section is included for international customers. There are no internationalization issues for this product. Genesys Softphone 6 Genesys Softphone 8.5.x Release Note Release 8.5.4 Release 8.5.4 Genesys Softphone Release Notes You can find links to Release Notes for particular 8.5.4 releases of Genesys Softphone, if available, in the tree menu on the left or in the list of Available Releases. Genesys Softphone 7 Genesys Softphone 8.5.x Release Note Release 8.5.4 8.5.401.05 Genesys Softphone Release Notes Release Date Release Type Restrictions AIX Linux Solaris Windows 01/12/18 Hot Fix X What's New Helpful Links This release includes only resolved issues. Releases Info • List of 8.5.x Releases • 8.5.x Known Issues Resolved Issues Product Documentation This release contains the following resolved issues: Genesys Softphone Genesys Products Genesys Softphone no longer drops an outgoing call in situations where the initial INVITE transaction interlaces with the transaction of the List of Release Notes subsequent REINVITE. Previously, when the ACK message of the initial INVITE was received after the subsequent REINVITE, the call made by the agent was immediately dropped. (SOFTPHONE-366) When the value of the use_headset option is set to 1, Genesys Softphone now selects the Default Communication Device specified in Windows Audio Settings in situations where the value of the headset_name option is empty or configured with a value that does not match any audio device on the workstation. (SOFTPHONE-362) The values of the options audio_in_device and audio_out_device are now correctly taken into account when they are specified with the entire name of the audio device. (SOFTPHONE-360) When the ACK of a SIP request is missing or received after the timeout, Genesys Softphone no longer blacklists the corresponding IP/port pair or switches to another SIP Proxy location. (SOFTPHONE-359) Genesys Softphone 8 Genesys Softphone 8.5.x Release Note Release 8.5.4 Upgrade Notes No special procedure is required to upgrade to release 8.5.401.05. Genesys Softphone 9 Genesys Softphone 8.5.x Release Note Release 8.5.4 8.5.401.03 Genesys Softphone Release Notes Release Date Release Type Restrictions AIX Linux Solaris Windows 12/14/17 General X What's New Helpful Links This release contains the following new features and enhancements: Releases Info • For improved security, the local IP address is no longer included in the • List of 8.5.x Releases Call-ID header of SIP messages sent by Genesys Softphone. • 8.5.x Known Issues • A new provisioning mechanism is introduced to simplify the enabling and the prioritization of the supported audio codecs both in standalone and HTTP connector modes. This is based on the new audio setting in the enabled section of the codecs domain. In Workspace Web Edition, this new option is named sipendpoint.codecs.enabled.audio. Product Documentation This new mechanism replaces the former configuration model, based on the Workspace Web Editon sipendpoint.codecs.<codec- Genesys Softphone name>.priority option, which was applicable to HTTP Connector mode only. Genesys Products • You can now specify the value * for the headset_name option when the value of the use_headset option is set to 1 (indicating that Genesys List of Release Notes Softphone selects the device specified as the default in the Windows Audio Settings). Previously, the value * was not supported as a valid value. Resolved Issues This release contains the following resolved issues: Genesys Softphone no longer exits unexpectedly when it processes an incoming zero-length UDP packet. (SOFTPHONE-402) Genesys Softphone running in HTTP Connector mode now correctly supports the setting of the value 1 to the ringing_enabled option, which specifies playing a ringtone only through the system default device. (SOFTPHONE-337) Genesys Softphone 10 Genesys Softphone 8.5.x Release Note Release 8.5.4 Genesys Softphone no longer fails to initialize when the gui-tabs option is specified with a value other than status,calls,devices. (SOFTPHONE-309) The log_filter option is now supported when Genesys Softphone is configured through HTTP Connector. (SOFTPHONE-279) Upgrade Notes No special procedure is required to upgrade to release 8.5.401.03. Genesys Softphone 11 Genesys Softphone 8.5.x Release Note Release 8.5.4 8.5.400.11 Genesys Softphone Release Notes Release Date Release Type Restrictions AIX Linux Solaris Windows 11/09/17 Hot Fix X What's New Helpful Links This release includes only resolved issues.
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