HospitalityThe Gleaner Jamaica KEEPING YOU CONNECTED TO THE BUSINESS OF TOURISM WEDNESDAY, NOVEMBER 29, 2017 Caribbean future rests in differentiation Caribbean future rests in diffrentiation OURISM STAKEHOLDERS and professionals have Tunderscored the need for the Caribbean to look more keenly at innovation and differentiating its offerings in order to broaden its share of the tourism market. The Caribbean currently enjoys only five per cent of the world mar- ket, the stakeholders said, although many of the islands in the region are dependent on the industry as a source of income. At the same time, tourism accounts for 15 per cent of the region’s gross domestic product and 13 per cent of employment. The stakeholders and professionals were part of a panel discussing titled ‘The Future of Tourism at the Global Conference on Jobs and Inclusive Growth: Partnerships for Sustainable Development’ at the Montego Bay Convention Centre on Monday. The conference was hosted by the United Nations World Tourism Organisation (UNWTO), World PHOTOS BY ASHLEY ANGUIN Bank Group, Inter-American Development Bank and the Minister of Tourism Edmund Bartlett (right) sits in the audience listening to the various presentations. Ministry of Tourism, with major sponsorship from Airbnb, AM Resorts, Chukka Cove, The Jamaica National Group and Sandals Resorts International. Pointing to the rise of Airbnb in the Caribbean, which offers tourists an opportunity to experience their stay in an authentic community setting, Emmy Award-winning investigative journalist and travel editor Peter Greenburg argued that the rise of Airbnb was a result of an unfilled gap by brand-name large hotel chains. “You can’t depend on branding to solve your problem. You can’t Two members of the audience deeply engrossed in the UNWTO depend on messaging to solve your Conference. problem. The new travellers are demanding something else. They Permanent secretary in the Ministry of Tourism, Jennifer community-based experiences in competitive edge. are demanding an authentic, gen- Griffiths, (right) and other members of the audience. tourism, he cautioned that it raises “We need to compete in a uine experience, they are demand- visitor-resident relationship issues different way ... . We need to ing differentiation,” he emphasised. brand?” he asked the approximately centre? Those days are coming to an that need to be managed. respond to the tourist of the future, Greenburg said players need to 1,300 registered conference atten- end, and if you don’t differentiate ... “I believe that is one of the not the tourist of the present or the look beyond infrastructure and dants. “How many of you can’t wait you will not be prepared,” he said. challenges that we will face in the past,” he said, noting that multi- marketing programmes, and focus to get there, other than the fact As factual as Greenburg’s sugges- very near future,” he said. destination tourism has to become on “emotional assets” in order to that you’re a member of their loyalty tions were, executive director of the He agreed, however, that beyond part of the consideration by create a new experience for visitors. programme, or you’re going to a con- UNWTO, Carlos Voegel, feels that expanding the types of accommo- Caribbean countries. “How many of you get emotion- vention and that hotel is located although digital platforms have dations available, Caribbean states According to the UNWTO ally excited about staying in a big directly next to the convention made it easier for people to identify need to embrace innovation to gain a official, the modern tourist is

2 HOSPITALITY JAMAICA | WEDNESDAY, NOVEMBER 29, 2017 President of the Caribbean Hotel and Tourist Association, Senior advisers and strategists to the minister of tourism, Dr Lloyd Waller (left) and Delano Karolin Troubetzkoy, arguing a point at the UNWTO Conference Seiveright, had a lot to be happy about on the first day of the UNWTO Conference. now on in Montego Bay. official, the modern tourist is informed and demanding and, therefore, the sector needs to be prepared for them. He, however, argued that the need for growth must be balanced to ensure the region achieves sustainability. The comments by both men were bolstered by Karolin Troubetzkoy, president of the Caribbean Hotel and Tourist Association, who gave another perspective of the impor- tance of the region fostering entre- preneurism in the tourism sector in order to encourage the development of more small enterprises that will diversify the visitor experience. Peter Greenberg presenting at “I hope that [by] opening up to the UNWTO Conference on more types of travellers, we will see Monday. the emergence of more accommoda- tion choices as part of the diversifica- tion of the product itself,” she stated. She argued that there was no lack of innovation in the Caribbean, pointing to the existence of strong expertise in tourism throughout the region. “However, there is a lack of capacity that Caribbean countries struggle with in terms of academic research. We have a lack of buy-in because we don’t have enough research to showcase to our stakeholders the important role A member of the audience lis- tourism could play to drive all tening keenly on Day One of economies forward,” she said. the UNWTO Conference.

HOSPITALITY JAMAICA | WEDNESDAY, NOVEMBER 29, 2017 3 Bright future for CPJ

STABLISHED IN 1994, Caribbean Producers Jamaica ELimited (CPJ) is now well- known as one of Jamaica’s leading food-service manufacturers and distributors in the retail and hospi- tality sectors. CPJ offers a wide array of internationally and locally manufactured products including wines, spirits, beverages, groceries, meats and seafood. The company is headquartered in Montego Bay, with subsidiaries CPJ Market and CRU Bar + Kitchen operating in Kingston, and a new branch of the company opened in St Lucia in 2014. A large, diverse product portfolio CPJ carries well over 3,000 and only a high-performance SKUs, including its eponymous culture will sustain our business brand of meats and juices. Compa- evolution,” says Lowe, who plans to ny founder and chairman, Mark leverage CPJ’s strong business Hart, says, “We are proud to be the model and deep industry knowl- purveyor of choice for our exten- edge to unlock further potential. sive selection of products, which Corporate social responsibility allow us to meet the varying needs CPJ continues to uphold its of all our customers, from owner- reputation as a responsible corpo- operated restaurants to large hotel rate citizen by giving back to the chains.” communities in which it works, supporting ventures in education, TOP TEAM youth development, and health. CPJ counts its people as its Dr Lowe notes, “moving forward, greatest asset. Dr David Lowe was we want the corporate social appointed CEO of the company in responsibility initiatives we sup- June 2016, and he describes his port to align with our business mission, vision, and values and tenure thus far as challenging, yet FILE fulfilling. Under Lowe’s strategic have the greatest possible impact course, the company is focusing on in our communities. We expect Caribbean Producers Jamaica, co-chairmen, Tom Tyler (left) and Mark Hart showing off their cov- developing talent from within. that by 2018 we will be well on eted Jamaica Hotel and Tourist Association ‘Purveyor of the Year’ award at the association’s “Fostering professional develop- our way to the development of a Annual General Meeting at the Sunset Jamaica Grande in 2011. ment motivates and empowers our CSR framework that positively workforce to peak performance, impacts our people, the planet and continued shareholder value.” With the tourism industry in Jamaica positioned for growth, especially as vacations are rerout- ed from our hurricane-affected neighbours, CPJ prepares to meet this increased demand with its trademark quality customer serv- ice. In addition to a new 65,000 sq ft mixed-use distribution build- ing, the company is arming them- selves with new technology to enhance efficiency, communica- tion and supply chain manage- ment. “At CPJ, it’s important to remain on the cutting edge of smart technology to better serve our employees and customers and retain our leading market posi- tion,” says Hugh Logan, director CPJ trucks. of hospitality sales. “We’re always working to meet our goal of pro- delivery to both new and existing measure its success by its cus- David Lowe, CEO of Caribbean Producers Jamaica Limited. viding the highest levels of service clients. CPJ will continue to tomers’ success.”

4 HOSPITALITY JAMAICA | WEDNESDAY, NOVEMBER 29, 2017 FILE PHOTOS Doctor’s Cave Beach in Montego Bay Expedia trend shows MoBay up nearly 25 per cent in searches ITH THE winter holidays represents an opportunity for on the horizon, the Expe- partners to utilise Expedia’s Wdia group is reporting a platforms, tools and strategies to large influx of searches and interest increase visibility and bookings. for travel to the Caribbean. Expedia’s local market manage- As snowbirds start travelling ment team is present to serve as a south, the company says its in-depth support system to hotel partners insights for holiday travel can pro- and to provide specific vide hoteliers the opportunity to recommendations for hoteliers to better connect with travellers and best navigate the holiday season.” target the right consumers. Data indicates that nearly 30 per The Caribbean is seeing a large cent of bookings for the holidays influx of group travel (bookings with happen more than three months in three or more people) around the advance, and about 20 per cent Christmas holidays with an increase happen between 31-60 days. in searches of more than 30 per cent Additionally, more than 15 per for Christmas Day and nearly 25 per cent of holiday travellers book cent for New Year’s compared to their stays less than six days in holiday travel searches for 2016. advance, which allows hotels to Per Expedia group search data, push last minute travel deals to the Caribbean destinations with entice these travellers to choose the highest amount of interest for their property. The Expedia group’s travel during the month of hotel partners can take advantage December compared to the same of the company’s experience and month in 2016 are: understanding of holiday trends to Montego Bay up nearly 25 per set rates with certain booking cent windows that can best attract Punta Cana up nearly 10 per target audiences. Valuable insights cent also allow hoteliers to fully plan San Juan up nearly 10 per cent their marketing and distribution Aruba up nearly 15 per cent strategy depending on their intended audience. WAVE OF TRAVELLERS Inbound markets to the “The holiday season is always an Caribbean with the highest interest exciting time for the Caribbean, as for travel during the month of the region receives a wave of trav- December compared to the same ellers from top markets like the US month last year were the US with and Canada who are looking to nearly 15 per cent growth, and the escape the winter cold,” said UK and France with nearly 20 per Rafael del Castillo, senior director, cent growth from each market. Resorts, Market Management, the During this time frame, the Expedia group. “Expedia is proud Caribbean is also seeing growth to work with our Caribbean hotel through mobile searches and partners to ensure they are packages, which combine aspects capitalising on the heavy influx of like hotel, airfare and/or car travellers. Winter season bookings.

HOSPITALITY JAMAICA | WEDNESDAY, NOVEMBER 29, 2017 5 Making the face fit – biometrics FILE A biometric ID and airports The Business of Tourism involves a David Jessop passenger’s face MAGINE THIS. You arrive at the airport being checked for your flight. At an airport kiosk, or against the image Imore likely earlier from home, using your held in the PC or laptop, you digitally provide your biometric chip of biometric identity in a way that enables their e-passport, and everyone concerned to identify you as the the information an air- passenger. line holds, making At the airport this enables you to use the redundant the need for self-check-in kiosk, the self-service bag drop, manual identity checks and obtain automated access to security Although such check points before passing through border systems might initially control using an unmanned but remotely issue a ‘token’ in the observed e-gate. Then, after having more form of an upgraded time for shopping or eating, you proceed electronic version of onto the plane through an electronic self- present-day self-printed service boarding gate. DAVID JESSOP those who value personal This far from futuristic scenario, enabling boarding passes, it is more privacy. They raise likely that once travellers concerns about how airports, airlines, immigration, and security Biometric identification of travellers will to have a joined-up biometric approach to come to accept the full governments may use the not end annoying but essential security travellers, is where most major airports are biometric system, it will huge databases they now headed. Already in different parts of the checks on carry-on items, but it will speed up simply be a case of passing accumulate. They want to world, including the US, New Zealand and the overall process for passengers between almost seamlessly docu- know whether government Singapore, versions of this are being intro- arriving at an airport and departure. ment-free to the gate. agencies will use it for other duced or are under trial and are expected to The approach is based on facial recognition The aviation industry security purposes, including become commonplace within the next technology and every individual’s consequent and those responsible for identifying those who have few years unique biometric identity. In outline, it security believe that once passengers see overstayed or who may have irreg- utility being in better control of their own ularities in their migration documentation. time, comprehensive biometric face They also warn that biometric information, if recognition will be the future of arriving and placed in the hands of commercial entities departing from airports. such as airlines or airports, might be sold on The relatively small number of companies to big data accumulators for marketing and developing the technology and its roll out other retail purposes. point to a range of potential benefits. They Despite this, most research suggest that say that for airports and airlines, biometrics anything that offers a less hindered approach to flying will be popular, and that most will reduce staffing, save costs, reduce travellers have few concerns about the use of congestion, and improve security. their biometric data. However, there are potential downsides. Aruba and Nassau already have As with the more general application of automated US passport control terminals artificial intelligence, it will likely mean for pre-clearance for US, Canadian and significant job losses. Biometric recognition travellers using the US visa waiver system, systems also raise significant issues about making it likely that their airports will be who will have access to the data, whether it the first where full biometric face might be made available for other purposes, recognition is adopted. how securely will it be held, and what data laws will govern its retention. For example, How Caribbean Governments and citizens respond has yet to be seen, but there will there are issues emerging in the US about likely be concern expressed about the cost, why its laws allow data to be gathered on and the implications for sovereignty and foreigners departing the US, but not on US FILE personal freedom. Nevertheless, what citizens. In contrast, the EU requires all such becomes the norm for travellers to and from The aviation industry and those responsible for security believe that once information to be deleted once a passenger North America and Europe usually transfers passengers see utility being in better control of their own time, comprehensive has departed. rapidly to the region; particularly if it relates biometric face recognition will be the future of arriving and departing from airports. Biometric facial recognition is opposed by to sustaining the tourism economy.

6 HOSPITALITY JAMAICA | WEDNESDAY, NOVEMBER 29, 2017 HOSPITALITY JAMAICA | WEDNESDAY, NOVEMBER 29, 2017 ADVERTISEMENT 7 Happy to see you!

PHOTOS BY COREY POLUK Visitors to the Feel the Vibe Jamaica Pop Up Shop feel the magic of the island as the venue was transformed into an oasis complete with beach hammock and fresh coconuts. JTB promotes luxury

CONTRIBUTED PHOTOS offerings to aff luent Minister of Tourism Edmund Bartlett (centre) plays host to executives of TUI, the world’s largest tour operator and Canadian-based Sunwing Airlines at a cocktail reception in members of Canada’s Montego Bay. The event was held following visits by directors and senior investors of TUI Group and Sunwing Airlines on a fact-finding trip to key locations across resort areas. From left: Sharon Harvey, Bethan Adams, Sharon The Spoke Club Johnstone and Sofie Van Den Driessche. HE JAMAICA Tourist Board in Canada recently Thosted an exquisite evening for approximately 60 VIPs at Toronto’s private member’s club, The Spoke Club. Delectable Jamaican cuisine, complemented by live entertainment was the backdrop to the evening affair which was designed to promote Jamaica’s luxury offerings to this affluent group, and inspire them to book a trip. Philip Rose, regional director, Jamaica Tourist Board, Canada and Elaine Carnegie of The Tryall Sunwing staff were on site selling discounted Jamaica vacation Club welcomed guests and intro- packages and promoting the new direct Vancouver-Montego duced them to Jamaica’s luxury Bay flight service. portfolio and the offerings avail- able at The Tryall Club, including new villa bookings”. winner, Ben Lefevre (a model with their five-bedroom Sea Salt villa. The Tryall Club and their Sea Suderland Models), with a trip for “Luxury travel continues to be a Salt Villa had Chef Garrett Gordon two to stay at Sea Salt Villa at The Minister of Tourism Edmund Bartlett (centre) greets Fritz growing niche for Jamaica,” said prepare a custom Jamaican menu Tryall Club. Joussen (left), group CEO, TUI and Stephen Hunter, CEO at Rose. “This Spoke Club event for the event that featured a Attendees included Jamaican- allowed us to reach an affluent signature hibiscus and rum cocktail, born Canadian Olympic gold Sunwing Airlines, during a cocktail reception at RIU group of Toronto’s elite who curry roasted pumpkin soup, lemon medalist Donovan Bailey; Montego Bay. Joussen and Hunter were part of a team of have the means to travel to grilled snapper and a coffee Apple- president, The Spoke Club, Pierre executives from the TUI Group and Sunwing Airlines, which Jamaica and stay at a luxury villa ton rum brownie with coconut ice Jutras and his wife The Real visited sites in Runaway Bay, Montego Bay and Negril as like Sea Salt at The Tryall Club. cream. A three-piece band enter- Housewives of Toronto’s they pursue opportunities for new investments on the island. We are confident that events tained the guests throughout the Gregoriane Minot; actress and The cocktail reception was organised by the Jamaica Tourist such as this help build our luxury evening. The grand finale was a model Celest Chong, and other Board and held at RIU Montego Bay. brand in Canada and encourage prize draw that surprised lucky local business executives.

8 HOSPITALITY JAMAICA | WEDNESDAY, NOVEMBER 29, 2017 Chabad of Jamaica serving up Jewish hospitality Paul H. Williams Hospitality Jamaica HE JEWS have been in Jamaica for over 400 years. TThe first to come had fled persecution during the Inquisition in Europe. And during the Second World War, Gibraltar Camp, now part of the Mona campus of The University of the West Indies, was a refuge for Jews who had escaped Hitler’s wrath. The ones who remained in Jamaica have produced descen- dants who have made significant contributions to the socio- economic, legal and political development of the country. Now, there is Chabad of Jamaica that not CONTRIBUTED only caters to Jews living here, but Rabbi Yaakov Raskin (right) dinning with patrons at Chabad also to those who visit the island. Kosher Hot Spot. A Chabad is a worldwide move- BY PAUL H. WILLIAMS ment that caters for the spiritual The menorah, one of the most popular symbols of Judaism, and material needs of all Jews. In made partially of bamboo and painted in the Jamaican national Jamaica, its mission statement says: colours. ‘Chabad of Jamaica’s doors are open to every Jew, regardless of with flavours of the Caribbean are “Jamaica’s resorts not only offer background or affiliation. It is a served and complemented with a stunning scenery, but also cater to place where questions are selection of kosher wines. Then the needs and exceed the expecta- embraced and Judaism is observed there is the opportunity for patrons tions of those wanting to incorpo- meaningfully and joyfully’. to bake their own traditional Shab- rate their Jewish faith into a desti- bath challah under the guidance of nation ceremony. From specialty KEEPING HERITAGE ALIVE Mushkee Raskin, and learn the menus to exclusive Kosher offer- It is about the sustenance of the secret to a great-tasting challah. ings, no detail is spared to ensure Jewish culture in Jamaica, as Rabbi Monday Night Barbecue, “a your Jewish wedding is nothing Yaakov Raskin and his wife, Mush- combination of grub for your short of amazing,” Chabad of kee Raskin said, “Chabad strives to tummy and food for your thoughts Jamaica said. keep the Jewish Jamaican heritage Kosher Hot Spot, located at 1-3 Gloucester Avenue in Montego will provide you with an opportuni- It has got many testimonials from alive”. As such, it offers a range of Bay, is a one-stop place for all things Jewish. ty to enjoy a hot kosher dinner and guests who had enjoyed its Jewish programmes and activities includ- ample time for some authentic hospitality. One couple, Adam and ing Jamaica Kosher, under the barbecued chicken, jerked chicken, and three-course Shabbat (Sabbath) Jewish Jamaican schmoosing,” Dalya Green, wrote, “We had such supervision of Rabbi Raskin. home-made pastries, challah meals. Prayers are offered at overseas Chabad of Jamaica said. “Barbecue an incredible time partying Jewish In the Jewish culture, kosher is (bread), Israeli falafel and other visitors’ accommodations. jerked chicken,” burgers, salads and Jamaica style for Purim this past food that is clean and fit for human Jewish delicacies, all-natural vege- Shabbat in Jamaica is dubbed fries are served. year. Between the incredible food, consumption. Establish in 2014 tarian food, fries, and salads. Freshly ‘Friday Night Live’, ‘Feeding the For overseas Jews who want a hospitality and learning Torah on Jamaica Kosher is prepared daily, squeezed juices are also available. body, Nurturing the soul’. It is dream destination wedding [that] the beach, we couldn’t have had a and catering is provided for special In addition to dining at the about an ‘elegant Shabbat dinner encompasses Jewish traditions, better trip.” occasions, such as birthdays, wed- Kosher Hot Spot and Welcome Cen- in a unique and intimate setting, Chabad of Jamaica facilitates them. Chabad of Jamaica also encour- dings, and anniversaries. ter, located at at Bay Harbour, 1-3 overlooking the sparkling turquoise Even the place where they will be ages its overseas patrons to take Food includes lasagne, pasta, Gloucester Avenue, Montego Bay, waters of Jamaica’. staying is koshered (made proper) time out “to engage with Jamaican sweet and sour chicken, roasted there are also pick-ups, take-aways Traditional Shabbat delicacies before they arrive. children and enhance their lives”.

HOSPITALITY JAMAICA | WEDNESDAY, NOVEMBER 29, 2017 9 ESTLED BETWEEN Jamaica’s scenic mountain Nrange and the Caribbean Hilton Rose Hall Resort and Sea, the all-inclusive Hilton Rose Hall Resort & Spa features 495 newly designed guestrooms and suites, 2,500 feet of private, Spa – Best Business Hotel 2017 secluded beach, Sugar Mill Falls Water Park, remodelled meeting and watersports centre for sailing, space and the nearby Cinnamon Scuba, kayaking, and snorkelling. Hill Golf Course. Hilton Rose Hall Resort & Spa Set picturesquely on the boasts 41,000 square foot of versa- legendary 400-acre Rose Hall tile meeting space, including the Plantation, the Hilton Rose Hall 7,800 square foot Cinnamon Hill Resort & Spa is a modern blend of Ballroom, plus the 15,000 square history in a magnificent setting. foot pool deck that can be used as This dramatic resort features Cin- three separate function areas. Truly, namon Hill Ocean Golf Course, an some of the most flexible and mod- 18-hole championship golf course designed by Robert Von Hagge and ern meeting space on the island. Sugar Mill Waterpark, one of the Guests of the resort have access to largest and most spectacular water Hilton benefits, including the attractions in the Caribbean, ability to participate in the Hilton including a thrill slide, natural Honours guest loyalty programme. lagoons, serviced cabanas, three A major bonus is that meeting terraced pools, ‘lazy river’, restau- planners can earn Hilton Event rant/bar and cascading waterfalls. Planner points by booking meetings Guests revel poolside while a pool at the resort. concierge attends to their every “We have received many acco- need, from refreshing mists of water lades and awards with just under to skewers of juicy fruit. In addition three years managing this resort, to 495 chic and modern new rooms Hilton Rose Hall beach cabanas. said Carol Bourke, general manager. “But receiving the and breathtaking views, the resort Hospitality Jamaica’s award for Best features a 2,500-foot stretch of Business Hotel 2017 makes me private, secluded beach, a newly proud and is completely rebranded Radiant spa, a re- representative of the amazing team imagined poolscape and watersports we have at Hilton Rose Hall.” area, six exceptional restaurants, For reservations, please visit two coffee shops and three bars for RoseHallResort.com or nighttime diversions, lit tennis telephone your travel professional courts, fitness centre, Kids Klub, or (876) 953-2650.

The Cinnamon Hill Ballroom at Hilton Rose Hall.

10 HOSPITALITY JAMAICA | WEDNESDAY, NOVEMBER 29, 2017 NSE CHASTANET and encouraged to look for ways to save Jade Mountain resorts in energy dollars at home, then bring A St Lucia have earned St Lucia’s Anse Chastanet, these best practices to work another environmental accolade. Clean air and fuel-efficient Travelife Gold Certification status measures regarding transportation was conferred on two of the world’s Jade Mountain resorts earn Adherence to ‘reduce, reuse and best hotels in recognition of respon- recycle’ sibly managing their socio-economic “Respecting the people, nature and environmental impacts. Travelife Gold Certification and cultural aspects of St. Lucia and Travelife is an international showing guests how it’s done at Anse certification system, promoting non-toxic, non-corrosive and wash-down of large areas, compost- and implementation of the Chastanet and Jade Mountain was sustainability within the tourism biodegradable ing beach toilets and an on-site Soufriere Marine Management central in achieving Travelife Gold industry. It helps tour operators, Strict wastewater discharge prac- wastewater treatment plant Authority, which led to the declara- Certification,” said the resorts’ exec- hotels and accommodations to tises to minimise the impact on the Preventing extraction of native tion of the entire nearshore marine utive director, Karolin Troubetzkoy. manage and monitor their social and environment, including treated flora and fauna environment as a marine reserve For more information about Jade environmental impacts, as well as greywater reuse for irrigation, a Helping manage the protected Practising good energy-saving Mountain and Anse Chastanet, communicate their achievements to towel and sheet reuse programme, nearshore area and playing an behaviour is part of the company visit www.jademountain.com and customers. It is an easy to use rainwater collection and reuse, no instrumental role in the creation culture – resort teams are www.ansechastanet.com. sustainability system which provides members with a practical framework to improve their business. To gain Travelife Gold certifica- tion, the resorts were assessed against 150 sustainability criteria, including environmental issues, such as minimising the amount of energy, waste and water. The social criteria recognise positive actions for employee welfare, working with the local community and business- es, child protection and human rights. Properties must also demonstrate they are protecting local traditions and wildlife. Both Anse Chastanet and Jade Mountain were created with envi- ronmental consciousness at heart and their efforts combine a strong commitment to the environment, sustainability, best practises and community support. TOP HOTEL Jade Mountain and Anse Chas- tanet consistently top lists of the best hotels in the Caribbean and worldwide, particularly for their environmentally conscious approach and their romantic offer- ings. Most recently, readers of influential travel magazine Travel + Leisure voted Jade Mountain among the world’s top 25 hotels and number two in the Caribbean, Bermuda and The Bahamas cate- gory. Anse Chastanet was not far behind, placing number six among Caribbean hotels. Last year, Jade Mountain also became the first hotel in the Caribbean to earn the prestigious LEED (Leadership in Energy and Environmental Design) Gold certification. Highlights of the sustainable practises at Anse Chastanet and Jade Mountain include: An active, written water plan with specific usage and savings goals and a ‘water is life’ water management philosophy, which was undertaken to make the water supply independent from the com- munity of Soufriere to avoid bur- dening the community in any way All cleaning products in use are

HOSPITALITY JAMAICA | WEDNESDAY, NOVEMBER 29, 2017 11 12 ADVERTISEMENT HOSPITALITY JAMAICA | WEDNESDAY, NOVEMBER 29, 2017 HOSPITALITY JAMAICA | WEDNESDAY, NOVEMBER 29, 2017 ADVERTISEMENT 13 Vibes Master Jamer Georges is Sandals/ATL’s Team Member of the Year

HEN JAMER ‘Captain Neil’ Georges, a playmaker in San- Wdals Grande St Lucian Spa & Beach Resort’s Entertainment Depart- ment, came to Jamaica to vie for the title of the Ultimate Team Member of the Year for the Sandals/ATL Group, he made a deal with his general manager – CONTRIBUTED if he won the title, he would do a back David McClung (left), president of Baxter Travel Media, presents the 2017 Agents’ Choice flip off the stage. Awards for favourite Responsible Travel Company and Favourite All-Inclusive Hotel Brand On Thursday night, in a glamorous, to Gordon ‘Butch’ Stewart (second left), chairman and Adam Stewart, deputy chairman Hollywood-themed gala, Captain Neil and CEO of Sandals Resorts International. Also sharing in the moment is Maureen proved himself to be a man of his Barnes-Smith, director of sales and marketing, Unique Vacations Canada, worldwide word. As the company’s deputy chair- representatives of Sandals Resorts. man and chief executive officer, Adam Stewart announced Georges as the winner, he made his way to the stage and true to his vow, and much to the Sandals Resorts delight of the audience, he did the back flip he promised. Georges, whose upbeat and infec- tious personality captured the hearts of brings exciting his fellow nominees and indeed every- one he came into contact with, was chosen from a field of 23 nominees showcase to Canada from Sandals, Beaches and Grand CONTRIBUTED Pineapple Resorts, ATL Automotive Jamer Georges, the Ultimate Limited, Appliance Traders Limited, Team Member of the Year for the Cops Top Travel Agent award The Jamaica Observer and Island Sandals/ATL Group, pauses from ONTINUING ITS Turks and Caicos which is set for Unique Vacations Inc, told the Routes Caribbean Adventures during his usual energetic antics to mission to promote the December 14; the upcoming Toronto gathering that with the resort company’s ninth annual collect the top trophy from the CCaribbean as the destina- debut of the Over the Water the help of travel agents, San- Ultimate Team Member Award Ceremony company’s Deputy Chairman and tion of choice, Sandals Resorts Suites at Sandals South Coast, dals will always be successful. held on Thursday, November 23 at Chief Executive Officer Adam International recently brought and the new wedding options Updating the agents on the Sandals Ochi Beach Resort. Stewart. its much-anticipated Overdrive available at Sandals and Beaches. company’s new products, Sadler In a show of gratitude and humility, Georges heaped praises on his fellow Unveiling Tour to a combined said the key was having both the He thanked all team members for audience of nearly 750 SPECIAL SHOWCASES nominees, describing them as family chairman and CEO present, allowing the company to continuously Canadian travel agents in the The Canadian showcases were and inviting them all to share the stage “And they’re here to send a very pursue new ventures, crediting them for cities of Toronto and Montreal. particularly special as the with him. He said, “From the moment I strong message that the travel the continued success of the company Joining the Unveiling Tours in company continued its award- came here it felt like family. The entire agents in Canada are extremely and all its endeavours. “There’s a rea- Canada were representatives winning ways by claiming the team welcomed everyone ... it truly felt important to us and the son why everything we touch turns to from Caribbean tourism boards 2017 Agents’ Choice Awards for like family.” Caribbean is ready to welcome gold, and you, along with all the other including Jamaica, Antigua, favourite Responsible Travel our mutual clients”. MODEL EMPLOYEE thousands of team members across the Grenada, Turks and Caicos and Company and favourite All- The chain’s deputy chairman Since joining the Sandals family in region are that reason”, he told the Saint Lucia. The tour has seen Inclusive Hotel Brand, an award and CEO, Adam Stewart, 2013, Georges has proven himself to be nominees. nearly 50 executive team mem- it has consistently received since expounded, pointing out, a model employee, executing his duties To identify the ultimate winner, bers from Sandals and Beaches its inception 18 years ago. The “We’ve had this desire to out- with diligence and passion and assisting nominees were assessed by various properties across the Caribbean perform our best work. Sandals awards were presented by David to create lasting experiences and criteria, including team spirit, training and representatives from all of is not in competition with some McClung, president of Baxter memories for guests. hours, attendance record, ambassadorial its destinations travel to over 19 of the other all-inclusives out Travel Media. In the days leading up to the big qualities, and community and cities in Canada and the United there, Sandals is actually in Expressing gratitude for both night, the nominees were treated to a environmental stewardship. States, to date, to present travel competition with itself, with its the award and the tireless work week of activities including tours to the For his winning ways, Georges won agents with an exciting showcase of the travel agents who support last project, with what it did group’s various head offices in Kingston an enviable prize package including a of the company’s latest products the company, the company’s before, prior, and how do you and Montego Bay, a day of ziplining and luxury-included, all-expenses paid trip and developments across the chairman, Gordon ‘Butch’ keep elevating the bar?” river tubing at Good Hope Estate, for two to an overseas Sandals or region, including the reopening Stewart said: “This is a beautiful The showcase in Toronto on of Sandals Grande Antigua slat- award ... we love Canada, we November 15 marked the 18th courtesy of Chukka Caribbean Beaches property with an exclusive pri- ed for December 17 and the new love the travel agents, they’re stop on the Overdrive tour, Adventures and outreach at the Stewart vate jet round-trip transfer to the desti- Sandals Royal Barbados, set to our backbone.” which comes to an end on Town Basic School in partnership with nation of choice, champagne service, debut on December 20. Adding to the chairman’s December 6, with Milwaukee the Sandals Foundation. luxury ground transfers, a host of VIP Also on display was the sentiments, Gary Sadler, senior and Chicago being the last Stewart praised the nominees for resort experiences, US$2,500 and an planned reopening of Beaches vice-president of sales for scheduled stops. their incalculable value to the company. Ultimate Team Member trophy.

14 HOSPITALITY JAMAICA | WEDNESDAY, NOVEMBER 29, 2017 GO! Jamaica Travel Jamaica’s best destination management company HE TRAVEL industry in Jamaica is a promoting tourism to the islands. The com- very competitive scene. However, that pany’s database is the driving force behind Tdid not stop the small, yet effective the JTB’s Experience Jamaica website. With and more than competent,GO! Jamaica its home base in Jamaica, the company offers Travel from securing its foothold in a tightly its many resources to other travel agencies in held niche. the Cayman Islands, The Bahamas, Trinidad Formed in 1995 in Kingston by CEO Dave & Tobago, Barbados and Curaçao. A Chin Tung, GO! Jamaica Travel has served to fulfil the much-needed alternative to the TOP PLAYER major tour companies. GO! Jamaica Travel proves its The company has accrued a large market determination to be a top player in the field base over its 22 years. Major giants such as the of tour companies. In the last four years, RIU Hotels, Royalton, Moon Palace and the GO! Jamaica Travel won the Caribbean’s Jewel chains are some of the top hotels repre- Leading Tour Operator in the World Travel sented by GO! Jamaica Travel. In 2014, it was the top seller of the RIU Awards. In 2017, they were awarded the ‘the Hotels in the entire Caribbean. They don’t, Caribbean’s Leading Destination Manage- however, stop at just the major hotels. The ment Company’. Their continued dominance CONTRIBUTED company has contracts with many small inde- had them also winning the Hospitality CEO of Go! Jamaica Travel, Dave Chin Tung (second left), accepts the Leading pendent entities worldwide, over 144,000 and Jamaica’s Best Destination Management Tour Company award from World Travel Awards officials. growing, as well as cruise lines and car rentals. Company award amid fierce competition. With a steady and rapidly growing reputation in Jamaica, it’s not a secret that With the ever-growing rise of social media based on social media, GO! Jamaica Travel rates. They are fast becoming a giant among GO! Jamaica Travel works hand in hand and its many platforms, GO! Jamaica Travel dedicates their full attention to inter- many. The Caribbean is but the tip of the with the Jamaica Tourist Board (JTB) and stands at the pinnacle of customer service. personal relationships with their clients, iceberg for them, and the world is but a play- that of a few other Caribbean islands in With more than 80 per cent of their clientele providing excellent service and competitive ground with exponential room for growth.

HOSPITALITY JAMAICA | WEDNESDAY, NOVEMBER 29, 2017 15 Round Hill – Best in Cuisine 2017 OUND HILL Hotel and Villas enchants guests and tempts palates with an abundance of farm produce and varied menus. RAward-winning Executive Chef Martin Maginley and his tal- ented team showcase the finest local ingredients in a variety of cus- tom-crafted dishes inspired by Jamaica’s agricultural bounty and the cultural influences. It is, however, their commitment to the sustain- able, local sourcing of ingredients as much as possible that makes all the difference in their tempting culinary creations. The philosophy of the food at Round Hill is simple, locally produced and sustainable. The focus is on sustainably grown organic CONTRIBUTED products as much as possible. Much of the produce is sourced from the area surrounding Round Hill, including a partnership with the Chef Martin Maginley One Love Leaning Foundation, or from the resort’s very own on-site in his organic garden organic garden with crops that include Bibb lettuce, arugula, mixed at Round Hill Hotel. baby greens, pole beans, cherry tomatoes, eggplant, and herbs such as basil, thyme and mint, and other seasonal items. The seafood and meat are as fresh as possible, and sourced from the Caribbean and nearby waters or farms in Jamaica. The most common fresh offerings are snapper, grouper, mahi mahi and local fresh Caribbean spiny lobster, as well as locally produced chicken and other meats. Their focus on quality over quantity sees them operating only two main restaurants for dinner, one for breakfast and one for lunch. For dinner, visitors to the resort can delight in the offerings at the out- door Seaside Terrace, where the menu changes five times weekly to include farm-to-table, Caribbean night and Jamaican-night themes; or opt for a tasting experience with an eight-course menu at the Restaurant at Round Hill. SEE, TOUCH, AND TASTE Taking it a step further, the hotel now offers a ‘See, Touch and Taste Programme’ to their in-house guests, which encourages them to pick vegetables directly from the on-property vegetable garden that the chef will prepare for them in the kitchen for their next meal. Should they go deep-sea fishing, the chefs will prepare their catch for dinner as well. Chef Maginley encourages guests to have a personal interaction with all the chefs on property, and the See, Touch and Taste Pro- gramme is one way to achieve hands-on interaction with both the culinary team and the food. Other highlights include tours of Round Hill’s organic garden, led by the hotel’s head gardener, David Hamilton; live cooking demon- strations by the chef, and special tasting menus upon request. It comes as no surprise that Round Hill was awarded Hospitality Jamaica’s prize for the Best in Cuisine 2017.

73 Round Hill staff graduate from HEART Trust-NTA THE INAUGURAL graduation respective fields from The shareholders and management The National Vocational bartending Level 2, marketing and exercise at Round Hill Hotel and HEART Trust-NTA Kenilworth team, I can firmly say how Qualification certification process promotion Level 2, accounting Villas was held in partnership with Campus. proud we are that such a large included a written assessment, Level 3, commis chef Level 2, the HEART Trust-NTA on “I am incredibly proud of my number of our staff took advan- project submission and on-the-job housekeeping (linen room Monday, November 20. fearless team members and what tage of the wonderful opportunity verification. Training commenced attendant) Level 2, housekeeping The graduation exercise they have managed to achieve,” offered to them, and trust that in March 2017 and lasted for two supervision Level 3, administrative included 73 persons across various said Round Hill’s managing this will be the beginning of weeks. The programmes pursued assistant Level 3, and business departments being awarded director, Josef Forstmayr. their efforts towards continued included, food and beverage administration (executive on-the-job certifications in their “Speaking on behalf of the learning and growth.” hosting Level 2, food and beverage secretary) Level 4.

16 HOSPITALITY JAMAICA | WEDNESDAY, NOVEMBER 29, 2017 HOSPITALITY JAMAICA | WEDNESDAY, NOVEMBER 29, 2017 ADVERTISEMENT 17 Courtleigh Hotel and Suites the hotel of choice for more than 20 years OR OVER 20 years, the Courtleigh Hotel and worked with the hotel for 36 years. Suites has been the home away from home for Johnson himself, having received the Jamaica Fcorporate executives and leisure travellers. Hotel and Tourist Association award for Employee Both the hotel and team members have received of the Year for 1998-1999 said this latest win con- numerous awards in the hospitality and firms the vision of the hotel to provide exceptional culinary industry. experiences for each guest. The Kingston-based hotel’s most recent Dian Kelly, who recently joined the hotel as a accolade is the RJRGleaner Communications front-desk agent, highlights that working at the Group’s Hospitality Jamaica award, where it was Courtleigh Hotel and Suites has been a fulfilling named ‘Best European Plan Hotel Over 100 experience. She remarked: “It is a pleasure to go Rooms’ for 2017. home each day knowing that guests are “The team is honoured for this achievement and comfortable with the service provided by us.” we are grateful to all our clients who have made us Having worked at other hotels, Kelly said, “It is their hotel of choice. This award encourages us to plain to see that the camaderie of the staff and continue to work harder to be the only address their diligence as a team to provide warm you’ll ever need,” said Nicola Madden-Greig, hospitality are the main driving force behind the director of marketing and sales. hotel’s success.” Her pride and joy is shared by staff at the hotel, While the hotel is ecstatic about the recognition who described it as a sweet victory. received, this did not stop them from congratulat- “It’s an honour to be working with a company ing the other nominees who helped to create a that works as a team,” said chief bartender at the welcoming atmosphere and endeavour to build CONTRIBUTED Mingles Bar & Lounge, Clan Johnson, who has brand Jamaica. The Courtleigh Hotel and Suites.

From left: Sales Manager Celia Steele; Web IT Coordinator, Brittany Brown; Alison Moore-Crooks, sales administrator; Marlece sales agent; Nicola Madden-Greig, director of sales and marketing; Sasha Harris, sales agent; Samantha Myers, sales agent; Jodi Edwards, sales agent; Robyn-Ann Tingle, sales agent and Maurice Bryan, sales manager.

18 HOSPITALITY JAMAICA | WEDNESDAY, NOVEMBER 29, 2017 HOSPITALITY JAMAICA | WEDNESDAY, NOVEMBER 29, 2017 ADVERTISEMENT 19 CChhuukkkkaa uunnvveeiillss aannootthheerr mmaasstteerrppiieeccee aatt tthhee 220000--yyeeaarr--oolldd GGoooodd HHooppee

ITH JAMAICA’S world-class Growth and Job Creation, Dr Horace Chang. that is conducive to tourism. With that in Melville added. attractions a major pull factor for “This is the kind of attraction that is bound mind, we again decided to listen to our He noted that with tourism being such a Wcruise and stopover arrivals, to attract a lot of visitors, even while customers’ evolving needs and wants.” competitive industry and other islands Chukka Caribbean Adventures has upped the augmenting our tourism product in a big way.” In addition to the 200-year-old Good looking to move beyond mere sand, sun ante with another signature masterpiece in For his part, Marc Melville, Chukka’s Hope Great House, the property boasts over and sea, “it is important for Jamaica’s Good Hope, Trelawny. director of group revenue and new 2,000 acres of lush plant life, primary jungle, attractions to stay ahead of the curve”. Such is the magnificence of the Good Hope development, said the multi-million dollar scenic views of the Cockpit Country, and the Chukka’s CEO John Byles concurs, Adventure Park, which has not only given upgrade has transformed the Good Hope historic Martha Brae River. adding that since the inception of the pride of place to the parish of Trelawny, but facility into “the jewel” of Chukka’s portfolio, “And now, with the addition of Adven- Good Hope tour in 2010 and the phase has served to enhance Jamaica’s diverse allowing guests to “relax or be as ture Falls, guests can experience our 50 three expansion in 2017, the company tourism offerings, resulting in comments, adventurous as they want to be”. foot cascading waterfall, 130-foot realised that so much more could be done such as, “the best of its kind” in the region. “We are very encouraged by what we are terraced lazy pool, 14,000 sq ft pool and a at the facility to make it incomparable and “A magnificent property ... world-class seeing throughout the industry,” Melville 300-foot, tubular waterslide. In addition a one-of-its-kind in the Caribbean. attraction,” gushes the island’s minister with- pointed out. “We see the ships coming and to the new bar and dining area restored “And I believe we have delivered with out portfolio in the Ministry of Economic we also see the environment being created in the old 1700s sugar factory buildings,” this signature facility,” he said.

20 HOSPITALITY JAMAICA | WEDNESDAY, NOVEMBER 29, 2017 Royalton White Sands – Jamaica’s Best All-inclusive over 300 Rooms MMERSE YOURSELF in the will enhance your luxury pleasures and privileges of vacation experience. IRoyalton’s All-In-Luxury Guests who visit the concept. Their exclusive All-In Hospitality Jamaica ‘Best All- Luxury concept offers you a inclusive over 300 Rooms’ and vacation that’s a cut above. By Jamaica’s ‘Best Family Resort’, masterfully blending the engage in a variety of sports and richness of the Jamaican culture activities, including beach with a luxury product, Royalton volleyball, ping-pong, cooking has been able to provide classes, dance classes, trivia outstanding service, and games, beach and pool Royalton exceptional attention to detail. Olympics, aerobics classes, Friendly and dedicated staff, and weight-training with snorkelling and kayaking are wedding options, and work with its guests to host a first-class dining venues, professional instruction. always popular, while the professional wedding planning truly memorable celebration, luxurious room amenities, They are also able to take a introductory scuba diving team, Royalton promises to turn even while the bride and groom, unlimited food and drink , a dip in the splash pool by day; lessons in the pool attract your special day into a dream- stay in luxurious accommoda- splash pool, beautiful destina- watch live shows and perform- adventure-seeking vacationers. come-true. tions, feast on unlimited food tion wedding packages, and ances at the open-air theatre by With their personalised The resort offers beachfront and drink, and tie the knot in fantastic all-inclusive services night. Non-motorised sports like wedding services, beach weddings in gazebos, and will paradise.

HOSPITALITY JAMAICA | WEDNESDAY, NOVEMBER 29, 2017 21 PHOTOS BY PAUL H. WILLIAMS Just who is Tamika Williams kissing in Ras A miniature representation of Port Royal’s Giddy House in Ras Natango’s Garden at Camrose, St James. Natango’s Garden at Camrose, St James?

Part JAMAICA’S MOST 2 AWESOME GARDEN N THE previous issue of this publication, on November 15, I Igloated over the awesome ter- raced garden that Ras Natango and his family have created at Camrose in St James. The attraction is called Ahhh ... Ras Natango Gallery and A section of the fairy village in Ras Natango’s Garden at Garden Tour Ltd, and it is indeed a Camrose in St James. sight for sore eyes. While it is a given that the plants have not got a chance to see the where the tiny beings live in little therein are beautiful, I was also real thing? stone and stick houses, built by really captivated by the many man- The way in which Bamboo Ayale Williams, there is a variety of made features that Ras Natango, Avenue is depicted and positioned creatures, including the fairies his wife, Tamika Williams, and son is nothing short of genius. When themselves, angels, fowls, animals, Ayale have created in the garden, you approach it, you get the feeling elves, princesses, and a dungeon giving it some more oomph. It is that you are walking towards the guarded by tooth-baring dragons. obvious that their creative juices A miniature representation of St Catherine’s Flat Bridge in Ras road that tapers off in the distance, From fairies to dinosaurs you will are helping to nurture the many Natango’s Garden at Camrose, St James. only to see that it is just a mural on move when you go into the Jurassic species that they have planted, an outer wall of an outdoor Era. Herbivores, carnivores and enhancing the art that nature has Bridge, as you know, is the scary it has been like that since the restroom for visitors. It is an artful omnivores of various sizes, colours already provided. passage across the Rio Cobre in the massive 1692 earthquake that toilet from which there is a view and configuration are all over the They have represented some of Bog Walk Gorge. And, of course, devastated the then ‘Wickedest that makes the call from nature place. A few have wings. Some of Jamaica’s well-known heritage sites that ‘woman’s rock’ in the gorge, City on Earth’. In the garden it is more welcoming. the bigger ones are engaged in with miniatures, viz Flat Bridge in too, is represented. protected by a fort armed with The young and young at heart physical fights. I saw one about to St Catherine, Giddy House in Port Giddy House is that lopsided cannons. Who but the Williamses should find the ‘fairy village’ and emerge from its egg. Royal, and Holland Bamboo brick structure in the historic could take a little piece of Port ‘Jurassic Era’ to be quite They were once the Williams’ Avenue in St Elizabeth. Flat district of Port Royal. It is said that Royal to the west for those who fascinating. In the fairy village toys, which were stored away in

22 HOSPITALITY JAMAICA | WEDNESDAY, NOVEMBER 29, 2017 Ras Natango and one of the rock creatures in his garden have much to smile about.

Money from the wishing well is used for charitable purposes. You can never imagine where Bamboo Avenue in Ras Natango’s Garden leads to. many bags, but the younger Williams was still sentimentally attached to them. Instead of throwing them away after he had long out- grown them, he put them in the gardens so that the children who visit the attraction can enjoy playing with them. Needless to say, the Jurassic Era is a hit with modern-days visitors. Other man-made features in the garden include a giant chessboard for those who want to exercise their brain while enjoying the ambience, a sundial that tells the time, a bridal gazebo for those who want to tie the knot in the heart of nature, a Zen garden to pray, meditate and reflect, old three-foot pots-cum flowerpots, a goldfish pond of Japanese coys, and tic-tac-toe and hopscotch boards painted on a path. Roly’s Wishing Well was established after a visitor suggested that one should be in the garden. The money that is dropped into it is used for charitable purposes. The text on a plaque attached to the roof that covers the well says: “A sincere wish made from a heart pure and true may one day be granted out of the blue. I couldn’t find a coin to thrown into it, but I made a wish nevertheless. I wished I could have found a pot of gold in Ras Natango’s Garden. Then out of the blue it occurred to me that I had already found it. Ras Natango’s Garden, the most awesome in Jamaica, is itself a pot of gold. In Jurassic Era, Ayale Williams has created a park whose inhabitants are his childhood toy dinosaurs.

HOSPITALITY JAMAICA | WEDNESDAY, NOVEMBER 29, 2017 23 ADVERTISEMENT PRINTED AND PUBLISHED BY THE GLEANER COMPANY (MEDIA) LIMITED • 7 NORTH STREET • KINGSTON • JAMAICA