Whatap Monitoring Structure

WhaTap Labs Introduction to Infrastructure Monitoring

2017.11

WhaTap Labs Inc.

- - I. Company Overview

II. Business Areas

III. Product Lineup Table of IV. Our Uniqueness Contents V. Main Functions of Infrastructure Monitoring

VI. Main Clients

WhaTap Labs is an IT monitoring company established in July 2015. It launched the server monitoring service (SMS) in December 2015 and, since then, it has widened the scope of monitoring areas by launching services such as JAVA, Node.js, PHP, Python Application Monitoring and Infrastructure Monitoring. The best performance analysis experts in Korea gathered to operate cloud-based monitoring service that goes beyond the limitations of installation-type monitoring service.

2015.07 Founded WhaTap Labs Inc.

2015.12 Launched SMS monitoring service.

2016.11 Launched Java Application Monitoring service. Received the 2016 K-Global DB-Stars grand prize. Certified for its cloud service.

2016.12 Selected as one of the 300 prospective ICT companies. 2017.02 Certified for GS.

2017.04 Launched the Node.js Application Monitoring service.

2017.08 Launched the Infrastructure Monitoringservice. Launched the PHP/Python Application Monitoring beta service.

2017.09 Launched the PHP Application Monitoring service. 2017.11 Launched the Python Application Monitoring service.

WhaTap Labs Co focuses on monitoring services and has been recognized for its superiority by solving, with its excellent monitoring technology, the problems that the existing monitoring products could not solve.

In 2016, the company received quality certification for its cloud service from Korea Association of Cloud Industry and currently operates public cloud monitoring service. It can also implement its commercial solutions, which are currently under operation, in the client's infrastructure.

Service-type Monitoring Installation-type Monitoring Performance Management Consulting

WhaTap is a service monitoring the performance of infrastructure (server) systems and JAVA, Node.js, PHP, and Python applications. In the cloud service environment, the complexity of servers tends to increase. Often, a mixture of applications developed in multiple languages are used for the service. To successfully cope with such characteristics, our product lineup is composed of infrastructure monitoring and application monitoring for different languages. The two products are designed based on the same architecture. The Same Architecture

Application monitoring that allows you to assess the transactions at the code level at a glance

Infrastructure monitoring that allows you to accurately determine the resource usage at the time of each process.

WhaTap provides two different services depending on the lifecycle of the services. It provides application monitoring service for service development, testing and performance check for launching the service, and infrastructure monitoring service for managing the service at the stage of service stabilization.

In the development and When the service becomes verification stages, stable, infrastructure application monitoring is monitoring is required as the required to fix the problems monitoring of memory and at the service ends such as CPU becomes more urgent code errors and slow than the problems at the queries. service end.

Verification Stabilization Stage Stage

Application Monitoring manages the performance of JAVA, NODE.JS, PHP and PYTHON applications. Infrastructure Monitoring supports the monitoring of various cloud server environments as well as the traditional physical server environment.

Agent

Java Node.js PHP Python Infrastructure

• Operating Systems Operating Systems Operating Systems Operating Systems Operating Systems

‐ HP.UX 11.x 32bit, 64bit, Itanium 64bit ‐ Supports all environments that can run ‐ Centos/Redhat 6.x (64bit) or higher. ‐ Redhat/CentOS 6.x (64bit) or higher. ‐ Oracle Solaris 2.8, 2.9, 10, 11 32bit, 64bit, nodejs such as windows, mac (osx), linux, ‐ Debian/Ubuntu 12.04 (64bit) or higher. ‐ Debian/Ubuntu 12.04 (64bit) or higher. x86 ubuntu, centos, etc. ‐ Windows ‐ Intel Linux 32bit, Redhat Itanium 64bit ‐ Windows Server 2008 R2 ‐ Microsoft Windows 2000, XP, 2003, 2008, Web server Application Windows XP version or higher 7, 8 Web server ‐ Apache and PHP-FPM (Nginx) ‐ Django, bottle, cherrypy, flask, ‐ Every OS that can be installed with jdk1.6 ‐ All frameworks that use the basic node tornado module such as express.js, hapi.js, ‐ Cent OS / RedHat Mean.js, Koa.js, etc. ‐ Supports Amazon AMI Linux as well as • Application Server PHP version Python version CentOS(5,6,7) and RedHat. ‐ Oracle WebLogic 9.x, 10.x, 11.x, ‐ Operates as a PHP extension module. ‐ 2.7 & 3.3+ 12.x Nodejs version ‐ 5.2, 5.3, 5.4, 5.5, 5.6, 7.0, 7.1, zts (Zend ‐ Tmaxsoft JEUS 6.x, 7.x ‐ 0.1.12 or higher. Thread Safe) supported ‐ Ubuntu / Debian ‐ SUN Application Server 8.x, 9.x Library Libraries supported ‐ Supports Ubuntu (12.0.4 or higher) and ‐ Fujitsu Interstage 5.x, 6.x, 7.x Debian (6.0 or higher). Database ‐ Mysql, Mysqli, PDO, cURL ‐ External call: httplib, requests, urllib ‐ Hitachi Cosminexus 7.x, 8.x, 9.x ‐ Database: mysql, postgresql ‐ Mysql, mssql, MongoDB, redis, etc. ‐ Apache Jakarta Tomcat 5.x, 6.x, 7.x, 8.x

‐ Caucho Technology Resin 3.x, 4.x

‐ RedHat JBoss Application Server 6.x, 7.x

‐ GlassFish 3.x

Server

• OS: Ubuntu/CentOs stabilization version. • Memory: 16 GB or more (minimum 8 GB) • JDK: Oracle JDK 1.7 required. • CPU: 4 cores or higher (minimum 2 cores) • Disk: 200 GB or more • Need to adjust the OS's file descriptor settings. (Higher file I/O is required.)

WhaTap monitoring solution is composed of agents and monitoring servers and data is encrypted for security between agents and servers. Application Monitoring and Infrastructure Monitoring classify agents according to the platform, but one collection server manages the data.

Server Description

• Agent-linked server Proxy • It receives the user data and encrypts and sends it to the YARD.

• Data collection server • It collects the data from the proxy server Yard and scales the data according to the data capacity.

• Web Service Server • It is a server that users access, and multiple users (administrator, developer, Web Front and business manager) can access it at the same time.

The basic goal of WhaTap monitoring service is to share the resources (both labor and material). For the existing product, you must implement additional collection servers and web screens for each monitoring target. However, WhaTap monitoring service allows you to share the collection server but protect independence of each service at the same time.

Competitors’ installation-type product WhaTap cloud monitorin

Data Center/Cloud Data Center/Cloud

Data Center/Cloud

Collection Collection Collection Collection Collection server server server server server Integrated monitoring server

Developer/Operator Developer/Operator Developer/Operator Developer/Operator Developer/Operator Developer/Operator

When multiple zones or regions are created, only the collection server is installed. And on the single monitoring screen, you can monitor multiple regions at the same time. You can monitor affiliates on the same screen.

Collection server Collection server

Collection server

Developer/Operator

Developer/Operator Collection server

When you monitor multiple companies' systems, it is impossible for one administrator to comprehensively manage the permissions of every user. The management of multiple users should go beyond simple permission management and reach the level of tenant management. In the multi-tenant environment, even a top-level administrator should not view the individual system parameters.

Org. A/Company user Org. B/Company user Org. C/Company user Org. D/Company user

Server A to C Superuser Server D to F Superuser Server G to I Superuser Server Y to Z Superuser

Service Administrator

WhaTap Cloud Monitoring System

To cover increasing number of managed (monitored) servers, the monitoring server should have its own internal scalability. To guarantee data stability, you must support the redundancy and data recovery functions.

Collection Server

Duplication Journal Journal

Redundancy Journal

Duplication

Master-1

Journal

Master-2

• Yard: Data storage • Journal: Duplicated data backup

By processing a large amount statistics using file data, you can monitor a large-scale system in the distributed architecture.

Real-time Agent 1 Performance

Agent 2

Agent 3 Performance Statistics Monitoring Service

Implementation of File-based Multi-index Structure

Index 1 Data 1

Index 2 Data 2

Index 3 Data 3

WhaTap uses its archiving technology to structure user access data, transactions, resources and tuning data and group them as one structured file to provide performance incomparable to other APM services that use RDB or NoSQL.

WhaTap Archiving Technology

Agents and servers use binary-type communication protocols. In addition, they selectively encrypt data to guarantee data security and reduce the burden of encryption. The monitored server must open the firewall for the main address of the region.

SQL Parameter Collection/Encryption Developer/General Manager Development Manager/Business Manager APM Management Operator

File Update

Settings

Enter the parameter encryption value displayed on the console after installing the agent.

Agents and servers use binary- type communication protocols.

A separate encryption key is They selectively encrypt data to provided for parameter monitoring. The length of AES encryption guarantee data security and key varies depending on the reduce the burden of encryption. agent settings. It is not possible to check the key unless it is a console (server ssh) The monitoring target server must access. open the firewall for the main address of region.

Application Monitoring provides an installation method that can be applied without restarting the application server for failure analysis. Infrastructure Agent does not require system restart when it is installed or updated as the external library is not used.

Application Monitoring Attachment Installation Infrastructure Monitoring Installation

Process

Tracer

Monitoring Monitoring

Setup

Infra agent

attach.sh

WhaTap not only supports desktop computers but also is specialized for mobile devices. So you can easily perform monitoring anytime anywhere by using an iPhone/iPad or Android phone. WhaTap's dedicated mobile app provides the following functions: Push notification, data usage minimization, battery usage minimization, and UI/UX optimized for mobile devices.

[Desktop]

Web Supports Chrome, Firefox, and Internet Explorer 9 or higher.

[Mobile]

Android (Phone, Tablet) Supports various types of mobile devices based on Android OS 4.0.3 or higher.

iOS (iPhone, iPad) Supports various mobile devices with iOS 8.0 or higher.

Infrastructure Monitoring provides the function to monitor transactions in real time and analyze them at the designated time. For convenient operation, the report function has been improved and an operator is allowed to select the notification method that he/she wants.

Performance Management Support of Cloud Platform Support of Monitoring Business of Cloud Server

• Collects data at a 5-sec. interval. • Supports every platform inside and outside Korea. • Integrated dashboard • Monitors all processes. • Automatic registration and cancellation in the case of • Real-time performance analysis of more than 1000 • Collects custom indice. automatic scaling servers • Focuses on collection of the cloud's vulnerable indice. • Serverless service monitoring • Access control for different server projects (Disk IO) • Supports containers (dockers).

You can view the availability of several dozens of servers and services at a glance.

One Eye CPU usage, memory usage, disk usage, network data received, network data transmitted.

Especially, the network usage option allows you to check the amount of received/transmitted data at a glance and also find out whether external attacks such as DDOS have occurred in multiple servers.

CPU

Memory

Disk Usage

You can see the performance status of all servers at a glance, including all managed targets and collection items. You can also select a specific server to compare it with others. An operator can set the necessary indice to comprehensively assess the status in different situations.

Performance Status of All Managed Targets

In the infrastructure environment where cloud servers and physical servers are mixed with each other, you can identify the servers prone to problems at a glance. You can check the availability of all servers on a daily, weekly or monthly basis.

Availability Dashboard Using the Cloud API to Support Seamless Scaling

Dashboard

You can select a specific node to check the trend graphs on a minute/hour/weekly/daily/monthly basis.

Support of trend graph for the monitored items (transactions, etc.) on a minute/hour/daily/weekly/monthly basis.

Server Lists 30 min 1 hr 3 hr 12 hr 24 hr 7 days 30 days

You can identify the problems of the resources and analyze them down to the process level at the sever.

Server resource monitoring Process monitoring

Server list

Expansion Pack Monitoring

Customized Data Collection • Addition of third-party data collection scripts (they can be developed by users) • Collecting random time series float data and displaying them in a chart • Collecting application status variables • Designation of a threshold for notifications • Saving the OLTP results to monitor business data Remote Monitoring without Installing an Agent • Monitoring of legacy network devices • Clustered No SQL • IaaS/PaaS Platform Health Data Gathering

You can view failures and alerts occurring in the managed target on a time basis and search for them by server names.

Alert Lists

Additional Agent Remark Functions

Time of Time of failure/alert Server resource monitoring occurrence

Displayed as ‘Danger’ or Risk level ‘Warning’

Server name Server name

Description of notifications based on Description the settings set in the notification policy Snapshot information about CPU, memory, Snapshot disk and network for notifications generated Server condition at the Current status time of a notification occurrence

Notification processing Processing details details

You can use the event notification function for each failure type (SMS, email, and pop-up) to share the details of failure occurrences. But, SMS or email requires additional development into a structure linked to the client system. It provides the class of a failure for different managed targets and the threshold setting screen. You can also apply the same rule to multiple servers. * For the level of notifications, “Warning” and “Fatal” are provided. Also, a function is provided to set the duration of status change for each threshold. * Suppression of each failure event can be enabled or disabled.

Fatal Warning Target of Event Server Restart Notification Network Notifications

Restart Lost communication with the collection server

File log keyword detection

When a notification is sent for a server threshold situation, you can receive it via your email / SMS / mobile apps. You can set the notification language, whether to receive notifications, and notification receipt time and day for each user.

Person in Charge

Day shift Weekday 9 AM to 9 PM

Night shift Weekday 9 PM to 9 AM

Weekend shift Saturday, Sunday

Team leader Only send an email.

Infrastructure Monitoring allows you to set notifications for each process, which is its best merit. You can set the max./min. thresholds for the number of processes, CPU usage and memory usage for a specific process.

Infrastructure Monitoring notifications are sent via SMS/email to broadcast the condition of the server and induce the response of the person in charge. If a notification has no record of response details, notifications are sent immediately, after 10 minutes, after 1 hour and after one day to make sure that the person in charge does not forget responding to the notification. When a notification is generated, it is sent to the group of persons in charge and the response details are shared among them to facilitate the collaboration among them for handling the problem. When the error state persists

Immediately After 10 min After 1 hr

Initial Repeated Repeated notification notification notification

Error state cleared

Initial Repeated notification notification A notification is sent Group of persons in charge immediately when the error Terminate an alert after checking the problem. state is cleared.

Initial notification Group of persons in charge

Terminate an alert after checking the problem.

When the equipment has a failure or generates a notification, the person in charge recognizes it and use the acknowledge (processing details) function to prevent any more notifications from being generated for the warning acknowledged.

At present, about 1,000 clients from around the world use Infrastructure Monitoring 15,000VM.

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