18.11.2016 NOT READY FOR CONTACTLESS? Your younger customers may start shopping elsewhere RN INTERVIEW Page 22 » Tobacco watch ‘Some customers still don’t believe 10-packs are going’ Page 24 » NEWS ● CONVENIENCE ● PROFIT www.betterretailing.com ● £2.30 GALA DINNER 2016 “The Gala Dinner helps us learn new ideas from other retailers and meet suppliers with fantastic insight on what our shoppers want.” JULIAN & JACKIE TAYLOR-GREEN TAYLOR-GREEN SPAR, LINDFORD IAA 2016 AMBASSADORS We challenge you not to be inspired! Be there: 1 December, East Wintergarden, London [email protected] #IAA16 Julian & Jackie - RN full page SIGNED OFF Folder.indd 1 15/11/2016 11:54 18.11.2016 NOT READY FOR CONTACTLESS? Your younger customers may start shopping elsewhere RN INTERVIEW Page 22 » Tobacco watch ‘Some customers still don’t believe 10-packs are going’ Page 24 » NEWS ● CONVENIENCE ● PROFIT www.betterretailing.com ● £2.30 Specialise to make e-cigs INNOVATION Delivery top earner robots to New franchise and gantry solutions will earn hit UK retailers more per square metre than any other next year Just Eat first to trial category, says NFRN Commercial. Page 5 » technology, able to deliver in just 15 minutes. Page 4 » SYMBOLS Simplified Nisa terms to support members ‘We’ll make Nisa easier to do business with,’ retailers told following conference. Page 6 » HND retailer AHEAD OF THE CURVE creates magazine “We’ve had a deli and coffee offer since 2000. But 16 years on, it’s subscription ofer to listening to our customers that’s helped grow our sales year on year.” stop customers going direct to publishers. Read about Martin Mulligan’s Londis store, page 22 » Page 13 » *TNS, TOM awareness total universe MAT, 29th of March 2016 74797_BUL_RETAIL_NEWSAGENT_ADVERT.inddRN page ad.indd 1 1 10/11/201611/11/2016 11:0211:45 Retail Newsagent 18 November 2016 3 Every week RN speaks to brilliant retailers who are investing in their stores and adding new categories their customers are demanding. But how do you know you’re getting it right, which trends are fads and which are here to stay? One way is to look at where venture capitalists are investing. Last week, US banking consultancy SDR Ventures released its quarterly RETAIL NEWSAGENT NEWS ● CONVENIENCE ● PROFIT report on the investment trends in the food and drink industry and it points to three key trends where it thinks the future lies. First is cooking sauces and seasonings. Cooking sauces that provide How do you know healthy and convenient meals, easily introduce exotic flavours or offer you’re getting it consumers a healthy way to add flavour to meals are in growth. right, which trends Second is baked goods. Consumers may be living healthier lifestyles, are fads and which but they still want to indulge sensibly. Further growth in free-from and other products that allow consumers to enjoy their favourite treats are here to stay? without unwanted ingredients is also expected. Third is coffee, which continues to meet consumers’ love of innovation. ‘Pour over’ coffee could be the next big coffee trend to go mainstream. Meanwhile, energy drinks that infuse functional ingredients is a category to watch that’s ‘ripe for innovation’, according to the report. If this sounds familiar, it should do. These are three of the key trends RN reports on each week and the areas many of you are investing in. Look at how Dublin retailer Martin Mulligan is tackling one key trend CHRIS GAMM Editor head on in this week’s retailer profile (p20-21). @ChrisGammRN But be warned, much of this growth is coming from millennials, who represent a significant and growing chunk of consumer spend and have quickly-changing tastes. Keep reading RN and we’ll help keep you firmly on top of them. CONTENTS 20 NEXT WEEK 31 NEWS What impact would with new products, FEATURES a pre-5pm alcohol vaping franchises 22 THE RN INTERVIEW 4 INDUSTRY NEWS Will robots selling ban have and parliamentary be making your deliveries Worldpay’s James on your store? And lobbying in 2017 Frost talks us through this time next year? 18 PRICEWATCH how are children’s My Business Hub his 6 BUSINESS NEWS Utilise magazines performing? Benchmark your company’s new small- 15 LETTERS technology to keep Anger over cut- prices and check business-focused supply chain moving say off extensions for US your profit payment system elections and England v. industry leaders with retailers 24 TOBACCO How the PET FOOD 7 NEWSTRADE Retailers Scotland football around the 16 INDUSTRY PROFILE industry is helping What you need to question value of two late Oliver UK. This week, stores to meet the Bolton, right, managing succeed in this category paper runs in a week over-the-counter challenges ahead director of 8 PRODUCT NEWS medicines 28 PRICING How Reduction Solution in sugar will help drinks 16 20 RETAILER 22 pricemarking has Sciences PROFILE to bypass proposed levy 17 COLUMNIST helped c-stores gain a 12 REGIONAL Martin Mulligan competitive edge London retailer NFRN chief has seen plenty celebrates silver jubilee executive of changes in his 31 PREVIEW by announcing plans for Paul Baxter 30 years at his THIS WEEK more store openings reveals store. But adapting IN MAGAZINES how the to change and STAFF TRAINING COMMENT & ANALYSIS federation following new 32 ROUND-UP What can you do to boost will support trends had made his 32 FOR YOUR SHELVES your team’s skills 14 YOUR STOCK, YOUR SAY retailers business a success Bumper Autocar edition “WE WERE VERY AHEAD OF THE CURVE – ONE OF THE ONLY STORES IN THE AREA WITH THAT TECHNOLOGY” RETAILER MARTIN MULLIGAN EXPLAINS HOW HE TRIALLED SELF-SCANNING TILLS DECADES BEFORE THE MULTIPLES Page 20 » 4 18 November 2016 Retail Newsagent Follow RN f on Facebook facebook.com/retailnewsagent to have your say on the latest news Pricing Spar store all set for the Christmas rush approach Hunt’s Freshfield Spar is getting its customers into the festive spirit af- ‘needs to ter being the first in the area to get its Christmas display up. The store be open’ is now stocking a Christmas range Retailers and suppliers including wrapping paper, crackers need to take an open ap- and selection boxes. Store manager proach to communicating Chris Greenwood said: “When on pricing as the market you put offers around the display undergoes a period of people are more inclined to pick uncertainty, an economist them up. We will be adding more to has said. the display over the coming weeks, Despite sterling being but wanted to get there early.” in decline prior to the ref- erendum, James Walton, chief economist at the IGD, said Brexit will fur- ther impact on pricing. Robots could be making home delieveries in 2017 Just Eat to announce partnership news He said British shop- pers’ big concern was an increase in the cost of food as a result of Brexit and it will continue to be a focus Robot revolution could for a number of years. Using Nestlé’s decision to publicise its delibera- tion around increasing the hit convenience sector price of its products last by Charlie Faulkner month, he said: “Nestlé renting fleets of robots to “Or you could be at home when they want it, they has been proactive, it’s not symbol groups. and cooking dinner and don’t care how it gets there.” normal for a food business Home deliveries made by As part of its pilot realise you’re short of ingre- The robots are designed to to talk to shoppers directly. automated robots are set to scheme, commercial deliv- dients.” deliver goods locally “The key thing is to talk “revolutionise the conve- eries have been launched Just Eat added it would as quickly as 15 min- about the price issue. nience sector” and could be in Greenwich and Milton be announcing ‘big news’ utes within a two “We need to commu- operating in the UK market Keynes in the UK, Germany about its partnership with to three-mile radius. nicate where we can and as soon as early next year. and Switzerland with com- the company at the end of They are also fitted be transparent where we Starship Technologies has panies including The Metro the month. with nine cameras and can’t.” created six-wheeled robots Group, Hermes and Just Eat. Sandip Kotecha, who ultrasound sensors designed to carry up to three “We have an aging popu- runs a Londis in Chelten- enabling them to detect bags of grocery shopping, lation and sometimes the ham which ofers a Just Eat obstacles and prevent delivering orders at any older generation struggle to food delivery service, said: vandalism. Scots face time of the day, while being get out of their homes,” said “It would just be fantas- tracked via smartphones. Mr Cornell. tic because delivery is so alcohol Keith Cornell, senior ad- “By ofering this service labour-intensive. visor at Starship Technolo- older customers are still “It would have to be cost- gies, told RN this is set to getting their shopping and efective, but my experience question transform the convenience because they’re buying from is that people really want More than half of all alcohol sector and said the com- their local shop the relation- home delivery. sold in Scotland doesn’t pany’s aspirations include ship is maintained. “As long as it gets there meet the new minimum pricing legislation due to be introduced north of the bor- der, according to research from Nielsen. Till data from ‘Stabbed in the back’ by parcel firm DPD almost 1,200 retailers sug- Parcel company DPD has year, only to now see its deal with DPD in Sept- However, in a statement gested that nearly 70% of come under fire for inking Sainsbury’s a mile from ember, while Matalan was to RN, the company said: spirits were sold below the deals with Sainsbury’s and his store ofering the DPD confirmed this week.