List of Social Performance Data

Customer Relations

Number of Inquiries at the Customer Care Center (for Individual Customers) Over Time

(Million) 5 4.24 3.77 4 3.55 3.31 3.16 2.85 3 2.72 2.50

2

1

0 2012 2013 2014 2015 2016 2017 2018 2019（FY）

Repair Service Organization Number of Service Locations of the CS Company, Panasonic Consumer Marketing Co., Ltd.: 105 locations throughout Japan (as of April 2019)

Number of Service Locations of Panasonic LS Techno Service Co., Ltd.: 45 locations throughout Japan (as of April 2019)

Numbers of Repair Service Centers (Overseas Numbers for FY2019)

Region Number of Repair Service Centers

Japan 150

North America 1,200

Latin America 1,150

Europe & CIS 550

Southeast Asia & Pacific 1,500

India, South Asia, Middle East & Africa 600

China & Northeast Asia 600

*Japan: CS Company, Panasonic Consumer Marketing Co., Ltd. and affiliates, Panasonic LS Techno Service Co., Ltd.

148 Initiatives Related to Improving Customer Satisfaction

Promoting the Acquisition of Consumer Affairs Advisor Credentials

Number of Employees Certified over Time (as of April 2017)

（People） *From 2012, the figures include employees from the former 500 Panasonic Electric Works Co., Ltd.

416 414 415 408 404 398 400 375 361

300 270

200

100

0 2011 2012 2013 2014 2015 2016 2017 2018 2019（Year）

Employees

Proportions of Employees by Region Total Number of Employees on a Global Consolidated Basis: 271,869 (as of the end of March 2019)

China 20% Japan 39%

Asia 22%

Europe 8% Americas 11%

149 Number of Women in Managerial Positions, Percentage of Women in Positions of Responsibility

(People) (%) 700 7.6 8 7.2 Percentage of Women in Positions 6.9 6.7 600 of Responsibility 6.5 7 6.0 5.8 534 5.5 493 6 500 5.4 5.1 464 4.7 423 404 5 400 Number of Women in 354 323 331 4 Managerial 300 Positions 258 236 3 209 200 2

100 1

0 0 2009 2010 2011 2012 2013 2014 2015 2016 2017 2018 2019 (year)

Note: Figures as of April in each year *1: Managerial position is defined as section leader or higher. Total of Panasonic Corporation and its key domestic affiliates (excluding SANYO Electric Co., Ltd. [SANYO], and including the former Panasonic Electric Works Co., Ltd. [PEW] from 2012) *2: Positions of responsibility include positions such as chief or assistant chief. Total of Panasonic Corporation and its key domestic affiliates (excluding SANYO, and including the former PEW from 2012)

Average Number of Years of Service

(Number of Years) 30

Male

25 23.1 23.5 23.3 23.5 23.5 23.4 22.5 22.4 22.8 22.3 22.6

22.2 22.1 22.4 21.6 21.8 21.7 21.8 20 21.1 21.2 21.4 21.6

Female 15

0 2009 2010 2011 2012 2013 2014 2015 2016 2017 2018 2019 (year)

Notes: Figures as of March in each year Total of Panasonic Corporation and its key domestic affiliates (excluding SANYO, and including the former PEW from 2012)

Employment of Workers with Disabilities (Japan)

June 2012 June 2013 June 2014 June 2015 June 2016 June 2017 June 2018

Panasonic Corporation 2.04% 2.15% 2.16% 2.15% 2.18% 2.15% 2.15%

Key Group Member 2.11% 2.21% 2.24% 2.46% 2.50% 2.24% 2.47% Companies

Group (whole) 2.06% 2.17% 2.18% 2.21% 2.23% 2.16% 2.17%

150 Special Subsidiaries (employee figures are as of June 2018)

Number of Employees Year of Company Name (Number of Persons Description of Business Establishment with Disabilities) Assembly of video camera LCD units, video Panasonic Kibi Co., Ltd. 1980 84 (41) accessories Assembly of avionics products, inspection Panasonic Katano Co., Ltd. 1981 40 (33) and packaging of AV accessories Assembly of electronic circuits (for massage Panasonic Associates Shiga Co., Ltd. 1994 58 (35) chairs, shavers, etc.) Assembly of ventilating fan parts, printing of Panasonic Ecology Systems Kyoei Co., Ltd. 1980 44 (25) user manuals Growing/selling orchids, distribution of Panasonic Heart Farm Associates Co.,Ltd. 1998 62 (33) company-internal mail Assembly of vacuum cleaner parts, Harima Sanyo Industry Co., Ltd. 1982 42 (22) maintenance of internal environment

Sendai Sanyo Industry Co., Ltd. 1992 48 (19) Manufacture of LED products, light sensors

Work-related Accidents

Incident Rate of Work-related Accidents

Disabling Injury Frequency Rate*1 Disabling Injury Severity Rate*1 (The number of incidents of leave taken due to (The number of days not worked per 1,000 total working disabling injury per one million total working hours) hours)

(Number of accidents / one million working hours) (Number of accidents / one million working hours) 0.12 0.7 0.107 0.58 0.6 0.54 0.10 0.51 Electric, machinery 0.5 Electric, machinery 0.45 and equipment 0.08 and equipment 0.41 manufacturing manufacturing 0.4 industry average industry average 0.06 0.054 Panasonic Panasonic Group*2 0.3 Group*2 0.04 0.05 Panasonic 0.18 Panasonic 0.03 0.2 0.15 0.17 Corporation 0.14 0.14 Corporation 0.02 0.02 0.02 0.1 0.14 0.15 2020 Target (0.10) 0.01 0.12 0.007 0.006 0.004 0.005 0.09 0.08 0.006 0.004 0.004 0.005 0 0 2014 2015 2016 2017 2018 (Year) 2014 2015 2016 2017 2018 (Year)

Source: Research on Occupational Accident Trends (Ministry of Health, Labour and Welfare)

Number of Fatal Accidents (Globally)*3

2014 2015 2016 2017 2018 1 1 0 0 (Japan: An 0 (Overseas: A local employee) employee)

*1 Excludes employees stationed overseas, temporary employees, and onsite contractor employees *2 The period from 2014–2017 excludes PanaHome, while 2018 includes it. The data also exclude temporary employees and onsite contractor employees. *3 Includes employees stationed overseas, temporary employees, and onsite contractor employees

Panasonic aims to get its groupwide disabling injury frequency rate—which annually falls below the machinery and electronics manufacturing industry benchmarks—down to 0.10 in 2020.

Its severity rate also annually falls below these industry benchmarks, except in 2016, when there was one case of death in Japan after an employee was caught in the equipment.

151 Spending on Corporate Citizenship Activities

Spending on Activities by Region (FY2019) (Million Yen)

North America 79 Latin America 61 Europe 20

China and Northeast Asia 389

Southeast Asia and Oceania 81 Total India, South Asia, Expenditure: Middle East and Africa 27 3,062 Japan 1,829 million yen Japan (Overseas-related) 576

Spending on Activities by Area of Activity (FY2019) Community 8.8% Operating Costs 12.3% Temples and Historic Sites preservation 0.6% Disaster 0.5% Economic Organization 0.7% Information Disclosure 0.5% Arts & Culture 7.6%

Sports 3.1% Total Expenditure: 3,062 Academic Activities million yen Human Resources 7.4% Development 31.6%

Social welfare 6.8%

NPO Support 2.1% International Exchanges 0.9% Environment 3.5% Off-grid Solutions Project 4.8% Solar lantern 0.8%

Types of Donations (million yen)

Type of Donation and amount Percentage of Total Costs

Charitable Donations 1,052 34%

Community Investments 1,777 58%

Commercial Initiatives 233 8%

Total 3,062 100%

Methods of Donation (million yen)

Method of Contribution Amount

Cash Contributions 1,257

Expense Releting to Employees Volunteering 45 Product on Service Donations Cach Support 1,383 for Programs Management Overhead 377

Total 3,062

152